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LifeStation Reviews

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Edited by: Justin Martino

About LifeStation

LifeStation has more than 40 years of experience in the medical alert industry. The company provides medical alert technology to help seniors live safely and independently. Its systems include 24/7 U.S.-based monitoring through LifeStation’s TMA Five Diamond-certified and FM-approved response center.

Visit www.lifestation.com/our-medical-alert-company
Pros
  • Optional fall detection
  • No long-term contract required
  • GPS capabilities
  • 30-day money-back guarantee
Cons
  • Some bulky devices
  • $99.95 upfront fee
  • Few accessory options

LifeStation Reviews

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    How do I know I can trust these reviews about LifeStation?
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 11 Reviews 1275 - 1425
    Verified purchase
    MonitoringStaff

    Reviewed Oct. 20, 2017

    LifeStation is my very first medical alert and I've had it since 2005. I have one leg and I have diabetes so sometimes my blood sugar drop and I don’t have my leg on and I fall. I fell one time in my bedroom and the system is in my living room. They heard me and they got the ambulance for me. Also, I accidentally got it pushed one time when I was testing it to see if it worked and they answered right away. It was great and I’m very happy that I can get help right away. My health button is on my wrist and it’s very comfortable.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Arlene, we’re so glad that the LifeStation service could help you during your emergency. Thank you so much for taking the time to share your story with us.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 20, 2017

    One time, LifeStation's reps called to check and they were going to get back to us but they never did. I've had a trouble light on for 2 months and I don't even know if it's working or not. Also, the little plastic band that goes with the device is so flimsy. It comes apart after two months and just break. It's real cheap and not designed to last for an extended period. So we're going to cancel when with LifeStation when our contract runs out.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Bobbie for your feedback. We are glad we were able to speak with you and had a chance to address your concern. - Steve

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 20, 2017

    My washroom is down the steps and I had a bad experience falling down, and my daughter insisted I get a LifeStation. I haven’t had any experience with the machine since I’ve had it, but it's made me more careful now. The reps don’t know me very well when I call in, but overall I would recommend them to a friend.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Helena, thank you for taking the time to write a review. We’re glad to hear that you enjoy the LifeStation service, and our Operators always know how to get you help if you need it! We appreciate your recommendation of our service.

    Verified purchase
    Staff

    Reviewed Oct. 20, 2017

    I have never had to use my LifeStation yet, but I am happy with it. I get to speak with the team every month when I test it, and they are great. When they set it up, they were very helpful too. I am living alone, and getting this was very easy. I feel safer and more independent since having it. It’s great having it because I have more confidence in staying alone.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Mary, great job testing your device every month! We’re always happy to see customers checking in and making sure that everything is running smoothly. We’re so glad that having the LifeStation service could help you to feel more independent. Thanks for the review!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 19, 2017

    LifeStation really works and I love it. I'm not using it but it’s still on me if I have an emergency. I know if I need it and I use it, they’re gonna answer me quickly. One time, the rep telephoned me and asked me if I had an emergency. It’s a good thing for old people to have to get home. When I put it in my hand, I can go anywhere I want. They make things easier since now they make it fancy, too. I would recommend it to my old friends and tell them it’s good to have one.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Audrey, we’re so glad you LOVE the LifeStation service! You’re right, if you ever need help, we will always respond promptly and professionally. Thank you for taking the time to write a review, and for recommending our service to others.

    Verified purchase
    Customer Service

    Reviewed Oct. 19, 2017

    I fell and broke my hip, so my daughters wanted me to get LifeStation for a little security. A couple of times I hit it or laid on it and it went off. They called right away.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Mary, thank you for the review. We’re glad you were able to see how fast the LifeStation response is, and it’s great that you enjoy the LifeStation service.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 19, 2017

    I'm disabled and very ill, and I'm not able to get to a phone to call someone when my workers are not available, so I had to get a medical alert device. My experience with LifeStation was 100% wonderful. They called me right back. One time, I was in a life-and-death situation and as soon as I pushed the help button on my LifeStation device, an intercom came on and a rep said, “Do you need help?" and I said, “Can you please send an ambulance?”

    I love my LifeStation device and I've been feeling safe since having it, but I have two issues. One time, I had my necklace on when I went to the hospital, but the hospital staff didn’t give it back. At another time, when I went to the hospital again, the people there had to take my bracelet off to put my identification band on, but they didn’t give that back either. The problem was that, after LifeStation saved my life, I was down for two days and if I had my necklace or bracelet, I would have been able to get help. So, the only thing I’m asking for is if LifeStation can resend a necklace and a bracelet to me.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Lolita for your feedback. We are happy to hear that you are satisfied with the quality of service we provide. We look forward to continue monitoring of service. Feel free to contact us at 800.998.2400 with any questions or concerns. – Sasha

    Verified purchase
    Staff

    Reviewed Oct. 19, 2017

    I have a very bad back and I have a hard time getting around the house and just getting in and out of a shower, to me, is kind of dangerous. And my husband is hard of hearing, and when he takes his hearing devices off at night, he can’t hear. So we got concerned that if I would get up during the night and because of a back problem, would fall down, I could yell my head off and he’d never hear me. I feel more confident that I have my LifeStation. They’ve been extremely helpful and great.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Sherrill, it’s great that you’ve found the LifeStation service to be helpful whenever you needed it. You’re right, even if you don’t live alone it can be so helpful to have the LifeStation service in case of a fall. Thanks for the review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 19, 2017

    When I call LifeStation and check it every month if it’s working, they have always been professional and courteous. I live alone and I’m old, and I have more sense of security knowing I have it with me all the time.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    We’re so happy that having the LifeStation service could give you a greater sense of security, Betty! We strive to have the friendliest, and most professional Customer Service Experts out there, so we appreciate your review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 19, 2017

    My experience with LifeStation has been terrific and I feel safe with it. My husband has Parkinson’s and he keeps falling so I use it for him but I have it because I’m the type that falls, too. But thank God I haven’t fallen yet. And, if I go out with somebody that has a phone, I leave it on him when he’s alone in case he falls while I’m not around. The only complaint I have is me because I hit the button and it doesn’t work sometimes because my hands are weak. Nonetheless, their reps were very good. If I’m nervous, they make me calm down and then I can talk to them. I just wish that the battery lasts for 10 years and that I don’t have to put it on the machine. I recharge it at night while I’m sleeping because I feel I’m safe in bed. But I’m afraid that if I get up and I forget to go get it, I might fall. If it had a stronger battery, I didn’t have to put it on. But so far, everything's fine.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Carmela, we’re so glad that having the LifeStation service could help you and your husband, and that our Operators were able to keep you calm and get you help during an emergency. Thank you so much for taking the time to write a review.

    Verified purchase
    Staff

    Reviewed Oct. 18, 2017

    With my age, my daughter wanted me to get a LifeStation. I have fallen a few times and I couldn't get up. There was one time I fell, I hit the door, and it happened so quick I fractured a rib. My daughter and her husband was there so they helped me up. Now, I put on the LifeStation first thing in the morning and wear it all the time. I have also recommended it to friends.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Lola, we understand how scary it can be to have a bad fall where you get hurt, and at LifeStation we never want you to be afraid of having a bad fall and being unable to get to help. We’re so glad that the LifeStation service could provide you with greater peace of mind that should you have another fall, help will be available to you.

    Verified purchase

    Reviewed Oct. 18, 2017

    I haven’t had any experiences yet, but I never take my LifeStation off my neck. I use the button only when I call them to tell that everything is okay. I am 94 and living alone, and I know they would be there if I had a problem.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    You’re right Ann, if you ever have a problem LifeStation will be there for you. All you have to do is press your button and help is on the way. We’re glad you’re enjoying the LifeStation service, thank you for the review.

    Verified purchase

    Reviewed Oct. 18, 2017

    I live alone and I’m elderly and I had the regular concern, but I’m glad I’ve got LifeStation. It’s unobtrusive and I’m very happy with it. I wear it around my neck all day and I keep it on at night also. I’m very satisfied and I’d recommend it to a friend.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Delphine, we’re so glad you’re happy with the LifeStation service! Thanks for the review!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 18, 2017

    When I first talked to the LifeStation team, they were helpful, and I had a few questions, which they answered. I live alone and I had a fall that broke some of my bones and my ankle, and I was able to get on the phone and get some help, but if it had been my hip, I wouldn’t have been so lucky. So, I decided it was time to think ahead of time and get something that would help me.

    My LifeStation device takes my worry away. I use the necklace around my neck. For a while, I tested it every couple of months, and I’ve really backed off to 1 every six months for the test. I got a higher confidence in the machine and in the system. The only complaint I had was when they replaced my transmitter, they had to send the old one back, and I understand they probably had a program to use them again, which is fine, but the economics of it wasn’t really smart. Other than that, it’s easy to use, and it’s always there if I need it. So far, the response I had on testing and such has been quite adequate. I have recommended it to several people.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Michael, thank you so much for sharing your story with us, and we appreciate your feedback. We’re so glad you chose LifeStation as your Medical Alert Provider, and that you feel confident in our service. It is our goal to provide you with greater peace of mind that should you ever have an emergency, help is available to you.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 18, 2017

    I’m wearing my LifeStation device on my wrist right now and I don't take it off. I don’t even know it’s there, and it’s good to know that I’ve got it. It’s a possibility leaving it at night. It’s probably greater than any other time. If I’m careless and don’t get a hold of my walker, then I’m in trouble because I’m in my mid 80s now and my balance was a problem. It takes almost nothing for me now to lose my balance and I still have not gotten any satisfaction as to what happened to cause me to have this balance problem. If I didn’t have that problem, I’d be pretty good because I will feel much better. I believe my family definitely feels better about it. I know I do because I have neighbors that live fairly close by me. I don’t like to have to go and get the whole rescue squad here because that’s more trouble. But, I have used the ambulance a couple of times to go to the local hospital 30 miles away.

    After I got my device, I did have to put a call in one time when I fell and couldn’t get up. I actually tripped on ice in my driveway. There were ruts and my toe caught one of the top part of one of the ruts and I went down. I used the button and from where I was, I can hear in here in my living room that someone had responded, but they couldn’t hear me. So the device works. They had someone there in about 10 minutes.

    When I pushed the button, someone came on within a minute, we talked and they gave me information. There are a couple times that I haven’t wanted to get the whole rescue squad involved ‘cause I wasn’t hurt. I just needed help. So, I had an opportunity to express my feelings about that and I told them who I wanted them to call. That’s very handy to be able to do that now. So, they went ahead and contacted these friends of mine down the road. It was just a little cold sitting on the ice. I told my neighbor to be a little quicker in the future. My experience with LifeStation has been very good.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Hugh, at LifeStation we want to ease your fears about losing your balance and having a fall. If you ever have a fall or other emergency, all you have to do is press your Help Button and help is on the way. Thank you so much for taking the time to write a review of our service.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 18, 2017

    I live by myself and the doctor told me that I have to be careful. He said that if I fall, I'll lay on the floor with a broken hip for four days before my kids come by and find me there. That's something that I thought about so I decided I ought to do get the LifeStation for myself. I don't need it otherwise. I'm healthy, I drive, I go out, I do all my yard and house work, plus I do my painting. But I do things like climbing ladders and pruning the bushes, so I could fall. I have LifeStation for security when I'm inside the house and it's only for about 1,000 feet around the area. Once l'm out on the street, I'm depending on people out there to help me. But I still keep the LifeStation on me if I'm out because if I don't, I won't get the habit and forget to put it back on. I have it for about three years now. I read the directions and I know I just have to push the button if I need help or I'm going to test it. I can wear it around my neck or make a wrist out of it like a watch.

    I have it on my wrist so everybody always asks me about it and thinks it's a fancy watch. I used to have it on my neck but one time, when I leaned up against the table, the chain pushed the button and called the fire department. My former husband, who was my emergency contact, called and asked me what was the matter. By that time, the doorbell rang and from when I was standing in the kitchen, I could see out on the street that the fire department was there. Then the fireman poked his head in the door because it was unlocked and saw that I was all right.

    It was quite funny and reassuring that somebody's going to get in touch with me in case anything happened. After that, I stopped wearing my LifeStation on my neck. I also thought that if I wore it on my neck and inside my shirt, I won't remember to push it if I'm really dazed. In fact, a reliable person told me that his mother had one which she used on her neck but when she fell down, she didn't use it because she didn't remember it. But if I had it on my wrist, I would see the device and remember to push the button. I have the inexpensive LifeStation and so far, it's meeting my needs. Their reps send me a new battery when it's dying and I don't know how they know I need a new one. That's good though and I feel secure with it. But later, when I feel uncomfortable or unsure of myself, I will get the one that will keep tracking me wherever I'm at.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Helen, thank you for sharing your thoughts with us. We’re glad that you got to see how fast the emergency response was when you pressed your Help Button by accident, and it’s good to hear that you found wearing it on your wrist was a better solution for you. You’re right, if you ever feel more unsure of yourself you can always upgrade to our GPS or Fall Detection systems. We’re glad that you’re enjoying the LifeStation service, and appreciate your recommendation of the service to others.

    Verified purchase
    Staff

    Reviewed Oct. 17, 2017

    LifeStation makes me feel secure knowing that if I needed emergency help, it was at my fingertips. I told my niece that I would like to have a system that I could carry with me when I go out of town so I'd be covered. And so, she went online and looked up monitors. We reviewed a lot of them and we both came to the conclusion that LifeStation was what we wanted. When I've spoken to the LifeStation team, they've been very helpful and courteous. I wear the necklace and it doesn't bother me, but I don't have it on if I'm just sitting around in my house. I have it on the table or where I'm sitting. Also, I put it on the nightstand by my bed when I sleep, and it's within reach if I need it. But if I'm walking outside, I put it on.

    The only problem I have is when it needed to be charged. And if that time comes in the middle of the night, it is a little bit worrisome but I'm coping with it. It takes four hours to charge it. And if I forget that I have it on the charger, I may wind up charging it a little bit longer than four hours. I've worked it out, and I know approximately when it's going to need to be put back on the charger. Overall, my experience with it has been good.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Betty, it’s great that you did your research to see what the best Medical Alert Device for your lifestyle would be! We work hard to provide the friendliest customer service, fastest response time, and latest technology with our Medical Alert Devices at an affordable price. We’re so glad that you’re diligent about charging your device and making sure everything is in order. Thanks for the review!

    Verified purchase

    Reviewed Oct. 17, 2017

    LifeStation makes me feel safer. You don’t ever know when you’re going to fall and I don’t want to take a chance. I’m doing good so far, so I hadn’t had to use it but I sure do want to keep it. One time they had to come and put a new battery in it. They told us what kind to get, and we fixed it. I tell a lot of my older friends like me about LifeStation and recommend it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Betty, thank you so much for taking the time to write a review, we’re so glad you’re enjoying the LifeStation service and we appreciate your recommendation of LifeStation to others.

    Verified purchase
    Customer ServiceFall DetectionStaff

    Reviewed Oct. 17, 2017

    My daughter-in-law got me the LifeStation necklace because I fell and fractured my leg and my husband passed away and I'm here by myself. When I first got it, my son out the station in the family room. I have a large house and I was way in the other part of the house in my bedroom when I rolled over in bed and accidentally set it off. I woke up and heard some talking but I just thought I was dreaming. It was actually EMAs that LifeStation sent out. After that, my son moved the station to my husband's study. It's closer but it's still on the outside. He also told LifeStation to call the phone first before they send someone out and they agreed on that. But I was outside one weekend and they didn't call. I guess it was a new person on and didn't know they were supposed to call first. LifeStation actually had to come out two different times so I don't sleep with the necklace anymore. And I probably need two stations in my house, one in the family room and one back in my bedroom.

    Also, when I'm in the kitchen and bend over, the necklace will swing over and hit the cabinet. I'm afraid it's going to set it off again so I usually don't wear it. But I know if I had fallen and couldn’t get up, that wouldn’t help me. And I realized that, but it doesn’t seem to be working out too good. So I've been thinking about switching over to a bracelet. I had so much trouble with the necklace and the best thing for me to do is to just call LifeStation and switch over.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Faye for your feedback. We are glad we were able to speak with you and had a chance to address your concern. As discussed, you should receive your new Help Button within a few days. Please give us a call once you have it at 800-998-2400. We look forward to continued, monitoring of service. – James

    Verified purchase
    Customer ServiceMonitoring

    Reviewed Oct. 17, 2017

    I have two accounts with LifeStation. One is on my mother who's a senior citizen and the other one is for my wife who has some health issues. My wife has used the service once or twice and the response time was very quick. So far my mother hasn't utilized hers but if she ever needed to use it, I feel comfortable knowing that it's there. One time, they alerted me that they weren't receiving signal on her instrument. Turned out, she was having some problems with her phone so signal wasn't going through. That has let me know that they are monitoring it on top of everything.

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    LifeStation
    Response from LifeStation

    Walker, thank you for signing up both your Mother and Wife with the LifeStation service! We’re so glad that having this services has benefited your family so greatly, and that it could allow you to live your life with greater peace of mind that help is available to them should they need it.

    Verified purchase
    Fall DetectionStaff

    Reviewed Oct. 17, 2017

    I set up LifeStation for my father-in-law and their team treated me fine. He had a problem with it staying charged and the battery running dead, and then he finally figured out how to put it within reaching distance while he was asleep to charge it at night. And his has fall detection, and until he learned to put it in his t-shirt pocket, it would go off a lot. But other than that, it’s all been a good experience.

    My father-in-law gets aggravated at me for making him wear the device. He also gets aggravated at it sometimes because I make him wear it and also because of the price, but I thought it was cheaper than a nursing home. So I told him, “Look, it’s either this or a nursing home." My husband and I both work, and I don’t want to leave him there. My brother-in-law works for a medical care facility and he offered his product, but it didn’t have fall detection, and it didn’t have to where you could just go anywhere. You had to stay just so many feet within to get it to work. You can’t get so far from the house. Now, once I explained that this has it, he was okay. LifeStation gives us the peace of mind that we need, and we feel assured that he’s up and he’s fine. He knows that if I catch him without it, he’s in trouble.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you for taking the time to write a review, Anita! We’re so glad that having LifeStation has helped your Father-in-Law! You’re right, having the LifeStation service is a good alternative to a Nursing Home, as it gives added protection to people while they stay within the comfort of their own home. If you ever have any more questions or concerns you can call us 24/7 at (877) 478-3390.

    Verified purchase
    Customer ServiceFall Detection

    Reviewed Oct. 17, 2017

    I was satisfied with my very nice experiences with LifeStation. I was falling and living alone and now that I have my LifeStation device, my family and I worry less. I wear the necklace, which fits me and my needs better than the bracelet would. It's adequate and I sleep with it around my neck. I had to use the emergency button on one occasion and the response was very prompt. I felt as though I needed them and I called them, and they were here within 15 minutes, which was adequate. So far, I'm very satisfied with their treatment.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    James, we’re so glad you’ve enjoyed the LifeStation service and found our response to be prompt. Thank you so much for taking the time out of your day to write a review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 16, 2017

    My son got the LifeStation for me because I have health issues. The final straw for him was when I had surgery for lung cancer, plus hip problems and severe arthritis so I use a walker and a cane. I'm almost 82 and I live by myself so he was concerned. The system is very good and the cost is reasonable for what I got. I've tested it and they've been very quick to respond. In fact, my daughter accidentally pressed the button on the unit itself because I had it on the kitchen counter and she was cleaning off the kitchen counter. She didn’t realize she pushed the button and it scared her. It was so loud and their reps came on the line right away. The little button also popped out a couple of times and I was able to pop it back in.

    There are two other residents in my community that have the LifeStation and one of them used it frequently. I know because I was the one that went to her home when she had fallen because she called me as well. She used her LifeStation button to call and it worked fine. Then, when I was in the hospital and the system wasn’t working correctly, LifeStation's reps called to inform me about it. My daughter was here and she happened to answer the phone. They told her that my device was malfunctioning so they corrected the problem, told her what to do, and sent me a new one. My daughter was very impressed that they caught that there was a problem. When I got home from the hospital four days later, I had a new thing for my necklace.

    Several of my neighbors have fallen in their backyards and had to scream, yell and hope that somebody passing by heard them. Whereas when I go out my backyard, I always leave my patio door open and the unit is in the kitchen so if I'm out in the backyard, if something happens, I can push the button and the unit will pick it up. So I feel more comfortable having it for that reason. I'm satisfied with it and I'm glad I haven’t had to really use it. But I've been very pleased with it based on the limited experience that I've had with it. I've also recommended it to a couple of people.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Joan, thank you for sharing your story with us. We’re so glad you’ve enjoyed having the LifeStation service and feel safer in your own home with it. You’re right, you can go into your backyard without fear of falling like your neighbors because with LifeStation help is available at the push of a button. We appreciate your recommendation of our service to others.

    Verified purchase

    Reviewed Oct. 16, 2017

    I've fallen a lot. I get dizzy and fall. I don't do that now, but I still wear the LifeStation device around my neck. If I fall, somebody will help me up, and I'm lucky about that. If I need it, it's there, and I'm very satisfied.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Lorene, we’re so glad that having the LifeStation service could help you during your dizzy spells and give you greater peace of mind. Thank you for writing a review!

    Verified purchase
    Customer Service

    Reviewed Oct. 16, 2017

    I’m getting older and not as well as I was before and live by myself most of the time. So, I thought getting a medical alert was a wise decision which will put my mind and my family’s mind at ease. LifeStation is excellent. I’ve never had to use them in a real emergency but I have pushed the button mistakenly and they called me back very quickly.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Jane, you’re right! Having a Medical Alert Device like LifeStation is a great way to put your family’s mind at ease. We’re so glad you’ve enjoyed our service and that it could add to your comfort. Thanks for the review.

    Verified purchase
    Fall DetectionStaff

    Reviewed Oct. 16, 2017

    At a time, I had fallen several times, and my husband was very ill. So, there was no way that he could help me. Since then, he has passed away, so I’m alone. It is essential that I have somebody that could come and take care of me if I fall, so I decided to get a medical alter device. Kaiser recommended LifeStation, so I got it, and it absolutely works. There was an instance where I was sleeping, and my cat walked across my chest. I have the necklace on, and he stepped on it. I woke up to find for EMTs standing by my bedside, and they were absolutely courteous and professional. And so, I thought that this was wonderful because I know that if I need any help, they are there. LifeStation gives me peace of mind.

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    LifeStation
    Response from LifeStation

    Marilyn, we are so glad to hear that Kaiser recommended the LifeStation service to you! It’s great that you got to see firsthand how fast our response time is, and just remember that if you ever have an emergency all you have to do is press your Help Button!

    Verified purchase
    Customer Service

    Reviewed Oct. 16, 2017

    I'm retired and I'm by myself. And I've been using LifeStation for five years now. I got it hooked up in the bedroom. I accidentally hit it one time and they called back pretty quickly. I've been satisfied with my experience with them and LifeStation helped me. I also feel more comfortable because of it.

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    Response from LifeStation

    Thank you so much for taking the time to write a review, Isaac. We’re so glad you’re satisfied with the LifeStation service and that having LifeStation makes you feel more comfortable.

    Verified purchase
    Customer Service

    Reviewed Oct. 16, 2017

    I live alone and I’ve recently been hospitalized. I'm also a cancer patient and I'm on chemo, so my three boys decided that either I get one of those things I can wear around my neck or they're putting me in a home. I got the LifeStation and I'm a lot more independent now that I have it. I'm also a lot less worried about things because I know it’s there and if I have an issue, it will help. I’ve hit it a few times by mistake and they’ve always called immediately so I know it’s working. It’s a great service.

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    Response from LifeStation

    Carolyn, we’re so glad that the LifeStation service could help you be more independent. You’re right, if you ever need help or have an emergency, all you have to do is press your Help Button to get assistance. Thank you so much for taking the time to write a review.

    Verified purchase

    Reviewed Oct. 16, 2017

    My caseworker gave me a list of places to call and I chose LifeStation. I got a medical alert device from them and they delivered it to me. Sometimes, it was a little annoying when my alert device was right out, hanging on my neck. But altogether, it has been fine with LifeStation.

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    Response from LifeStation

    Virginia, we’re so glad to hear that your caseworker recommended the LifeStation service to you. We hope you continue to enjoy the LifeStation service. Thanks for the review!

    Verified purchase
    Customer ServiceFall DetectionStaff

    Reviewed Oct. 15, 2017

    I bought LifeStation to put in my mother’s house, and it’s been great. Before I got it, she had fallen and wasn't able to get up. She was like that until the next morning when I showed up. I figured I got to have some way of contacting people. Whenever she has had to use it, LifeStation immediately called back. They’ve sent people when she needed it and we have no complaints. They’ve always followed through. Even when she called on her own and was being taken to the hospital, they called and let me know. She called them one time because she was throwing up. But they immediately not only called for emergency, they then called me. And I’m only two blocks away so that worked out fine. I’d recommend them.

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    Response from LifeStation

    Hi Judy, thank you for the review. We’re so glad that having the LifeStation service could be of a comfort to your family knowing that whenever you mother has an emergency help is available to her.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 15, 2017

    LifeStation has done exactly what we needed it to do, which is to bridge the gap. My mom is disabled and stays home alone while I'm at work. We needed to have something there in case she fell while I was gone. My mom had trouble getting a hold of me when I was home and I had my phone off accidentally. She used the system to have them reach me, so I could call her back and help her out. Also, everything has been wonderful with the LifeStation team when we've had times that we accidentally hit the button or when we were testing the system and hit the button on purpose.

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    Response from LifeStation

    Chris, thank you for taking the time to write a review! We’re so glad that we could be of a help to your mother when she fell. It is our goal to provide your family with a better sense of security that should your mother ever have an emergency help is always available to her.

    Verified purchase
    Staff

    Reviewed Oct. 15, 2017

    When I was still in my own house I fell. I was a couple of rooms away but I yelled and the LifeStation team heard me through the device. They contacted the rescue squad and they came so LifeStation was a big help. My husband died and it was the best thing I could do being alone. I felt good about having it on a day to day basis. It’s a relief having something so if you are alone somebody can help you.

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    Response from LifeStation

    Veronica, we’re so glad that having the LifeStation system could give you added peace of mind about living alone, and that we could help you when you had your fall. Thank you for taking the time to write a review!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 15, 2017

    I purchased a LifeStation for a friend of mine and we've had nothing but great service. She's 94 years old and she had been falling in her apartment. She broke her leg, her femur bone, and when we brought her back to the apartment, I wanted her to have access to LifeStation and me because I do not live in the apartment with her. She's alone and I wanted to make sure she's okay. So far, she's never had to use it but she finds it convenient and she wears it around her neck. They have called her many times and she's talked to them so she finds it very convenient. It's the first time I've ever used LifeStation. I got it out of a magazine and I went straight with them. The team is absolutely fabulous. They answered my question. So far, I've been very well-satisfied with it. It provides a sense of freedom and if I ever had to use it for some member of my family or myself, that's who I would call.

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    Response from LifeStation

    Betty, thank you for taking the time to write a review! You’re right, LifeStation makes a great gift for both friends and family! We’re glad that having the LifeStation service could bring you greater peace of mind that your friend is okay should she have an emergency.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 15, 2017

    I've had a few accidents touching the LifeStation's console but so far, I haven’t had any trouble being in touch with anybody. Everybody that answers were very nice, very efficient, and they made sure that I’m okay before they hang up. I’m very much satisfied with their service. I will be moving to Florida within this year but I would like to have that with me when I go. However, I want to change it to the service that can reach you anywhere in the USA if you pass out or had an accident, although it’s more expensive. I do have an illness that I could pass out and I’ve spoken to a lot of people about that service such as this one young man who lost his grandmother because she had fallen and she didn’t want that service. I said that service will be in touch with LifeStation team and they’ll know and they can inform you of it and your mother, father, grandparents etc, won’t suffer that long if something like that was installed. And he went and got the service, too.

    I had it before I got sick and I used the service one time when I slipped, fell and I couldn’t get up. I called LifeStation and I was safe. Therefore, I will absolutely never live without it. It's absolutely necessary if they are elderly or they have an illness or disability. It gives you a sense of security that you can get somebody because even those living in the house with you may step out and you could be in the house all alone and within 5-10 minutes, you could be dead. It’s a tragedy that’s not necessary. A disabled person needs to have it on them 24 hours a day. I really recommend it. It’s worth the price of security and safety and it gives your family or loved ones a sense of security too. They don’t have to worry about you because they’re with you at all times. All you have to do is press that button and LifeStation will know where you are within 10 minutes. They’re always friendly and thorough, and I love them.

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    Response from LifeStation

    Thank you, Maryland for your feedback. We're glad to hear that you enjoy having the LifeStation system. Feel free to contact our 24/7 customer service line at 800.998.2400 to discuss your account in more detail.

    Verified purchase

    Reviewed Oct. 15, 2017

    When I took a fall, my family urged me to look into medical alerts and I did. I've got a LifeStation for over a month now and it’s working good. I’ve fallen since but I was right where I could pick myself up and I didn’t injure myself. I had a railing outside that was right there where I fell and then I didn’t need to press the button. The thing is too bulky to wear around the neck so I wear the wristband but it’s still too bulky and the band is crappy. It could be narrower. Also, it gets gray, soiled, dirty looking and I had it break on two occasions so I ordered a new wristband. And even though LifeStation is a bit pricey, I recommend it to people who have asked what I have.

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    Response from LifeStation

    Thank you, Dolores for your feedback. We are glad we were able to speak with you and had a chance to address your concern. You should be receiving your new Help Button within the next few days. We look forward to continued monitoring of service. - James

    Verified purchase

    Reviewed Oct. 14, 2017

    I’ve got a medical alert button in my necklace and I wear it all the time. I never had to use it but I'd never know when I'm going to have to ‘cause I live alone

    out in the country. I feel a lot safer with the LifeStation alert device and, so far, it’s been okay.

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    Response from LifeStation

    Thank you, Virginia for your feedback. We are glad we were able to speak with you and had a chance to address your concern. We look forward to continued monitoring of service. - Tim

    Verified purchase

    Reviewed Oct. 14, 2017

    I live alone and having a LifeStation gives me security. I haven’t had to use it but I’m sure if I did, it’s nice to have it available. Everything has been okay with LifeStation.

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    Response from LifeStation

    Thank you so much for taking the time to write a review, Frances! We’re glad you’re happy with the LifeStation service!

    Verified purchase
    Installation & SetupStaff

    Reviewed Oct. 14, 2017

    My nieces and nephews and especially one niece was concerned that I wouldn’t be able to get help when I needed it and had LifeStation installed at our house. My LifeStation worked very well. It’s too easy to use and it's very handy to have but I think that the wrist thing and the thing that hangs around your neck are ugly. Also I think this battery business could get to be kind of a burden. But I've had a couple of occasions to use the device and they responded very well. The people who came to see what was the matter with me handled everything very well. Since having the device I feel more independent and confident.

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    Response from LifeStation

    Irene, we’re so glad that having LifeStation could help you feel more independent and confident! We appreciate your feedback, thank you for taking the time to write a review!

    Verified purchase
    Customer Service

    Reviewed Oct. 14, 2017

    The medical alert device that I got from LifeStation was okay. I wore it because I felt more secure, knowing that if something would happen and I couldn't get to a phone to call for help, it would be easy to push the help button. So far, I've pushed the help button to test the device, but I haven't had an actual emergency yet. One concern I had was that there were times when I pushed the help button and the alarm continued to beep for a long time, but the reps couldn't access me through the unit and I didn't hear them answering through it, so they had to call me on my phone.

    Another thing was that, when I adjusted the length of the cord, it didn't stay at the length that I set it, but instead it released and slipped, so the device hang way down to my waist. I've had several, different cords and they all did the same thing. The problem was with the design or manufacture of the cord, so there was no point in sending me a new cord because they all did the same thing. Sometimes, I just tucked the device in my bra, but then it was that close and right next to my body.

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    Response from LifeStation

    Thank you, Rae for your feedback. We are sorry that the attachment you have is not working out for you. There are plenty of other options we can offer as an alternative. Please give us a call on our customer service line (800-998-2400) to discuss those options with us. We look forward to continued, monitoring of service. – Jerry

    Verified purchase
    Customer Service

    Reviewed Oct. 14, 2017

    I was pretty independent even before using LifeStation. I'm 101 and I live by myself. But my eyesight's still perfect. I read without glasses and I still drive. When I go some place and I'm alone, I use a walker. The only problem I have is with my right hip. Once in a while, I feel like it's going to collapse and I thought I might fall so I got an alert system. We got a book telling us how to set it up and my daughter and her husband set it up for me. I wear the wristband every day and it seems to work all right. I have to carry with me the little white medium between the button and the main terminal on the telephone which is sometimes uncomfortable and inconvenient. But it seems to be necessary so I take it even out to the mailbox. I'm satisfied that it isn't bothersome at all.

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    Response from LifeStation

    Hi Carl, thank you for taking the time to write a review. Our 911 Emergency Button is a great accessory to have, as it will get you in touch with local emergency services wherever you are! We’re so glad that having the LifeStation system has helped you remain independent and active.

    Verified purchase

    Reviewed Oct. 14, 2017

    My experience with LifeStation has been very good. It’s done everything it’s needed to.

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    Response from LifeStation

    Thanks for the review, Brad!

    Verified purchase
    Customer Service

    Reviewed Oct. 14, 2017

    I live alone and I didn't want to be by myself if something goes wrong. I wanted to be able to get ahold of somebody. And one of my family members set up LifeStation for me. I've never used it, but my granddaughter hit it once by accident, and LifeStation was pretty quick to respond. It took them about four minutes before they got to me.

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    Response from LifeStation

    Joseph, thank you so much for taking the time to write a review. We’re so glad you’re enjoying the LifeStation service.

    Verified purchase
    Staff

    Reviewed Oct. 13, 2017

    LifeStation is great and I couldn’t be happier. I used to fall a lot and twice before I ended up in the hospital and then in rehab, when I would fall, I couldn’t get myself back up. If that would happen to me again, I at least have this system, which I didn’t have before. So, I’m very satisfied with it. A couple of times, I fell and LifeStation's team got a hold of my daughter right way and she came. Other times, I’ve accidentally hit my wrist against something, the button have gone off and they’re right there. They’re very, very good and understanding and they make sure that I’m okay. I feel very safe with the system and I already have recommended them to a friend.

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    Response from LifeStation

    Jeannette, thank you so much for the review! We’re so glad that having the LifeStation service has been able to help you whenever you had a fall and needed help to get up. It is our goal to help you feel safe and to remain independent without fear of falling. We appreciate your recommendation of our service to others.

    Verified purchase

    Reviewed Oct. 13, 2017

    My daughter was the one who signed me up for LifeStation and I’m now using it as a watch on my arm. Everything’s okay and I recommend it. And if someone asks me about my LifeStation, I would tell them, “When you need it, you need it.”

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    Response from LifeStation

    Irene, thank you for the review! We appreciate your recommendation of our service to others!

    Verified purchase

    Reviewed Oct. 13, 2017

    I'm not too steady on my feet, so my daughter wanted me to have the LifeStation service. When my little button's cord is pulled, it falls off and I have to put it back on. But I'm not doing the best as a person can be, and Lifestation is one thing that I have to go to if I have an emergency.

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    Response from LifeStation

    Thank you, Barbara for your feedback. We are glad we were able to speak with you and had a chance to address your concern. You should be receiving your new Help Button within the next few days. We look forward to continued monitoring of service. - Anthony

    Verified purchase

    Reviewed Oct. 13, 2017

    I'm a cripple and I also have my crystals get out of place in my ears and I have real dizzy spells from it. Also I have a horror of falling because I've already had five operations on one knee and I sure don't need to fall. I have a LifeStation and I feel safer with it.

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    LifeStation
    Response from LifeStation

    Pat, we’re so glad that you’ve enjoyed having the LifeStation system and that it could give you greater peace of mind. Thank you so much for taking the time to write a review.

    Verified purchase
    Customer ServiceContract & TermsTech

    Reviewed Oct. 13, 2017

    LifeStation gives me peace of mind. I live alone and I just feel more comfortable having it. I really love the fact that it isn’t like Life Alert. With Life Alert, you sign a three-year contract and the only way you can get out is if you die or move into a nursing home. But LifeStation doesn’t have anything like that.

    When hurricane Irma came through, I called LifeStation to let them know that we didn’t have any power. So, they called the technicians and let them know that we’re without power. Then after everything had passed, we did get power. It wasn’t off for 24 hours. When we did get power, someone from LifeStation called me and said that they had received an alert that I had low battery. We got everything straightened out and I’m delighted. Also one time, I didn’t even know I had rested my other arm on the wrist and LifeStation called me. They told me it had gone off and it was working, and then they asked if I was testing it. I told them no and I don’t even know how it happened. They’re just great and I love LifeStation.

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    Response from LifeStation

    Audrey, you’re right! Unlike our competitors, LifeStation never wishes to burden our customers with unfair contracts. Our goal is to make the LifeStation service as easy to use as possible, and to have the friendliest Customer Service Experts around! Thanks for the review!

    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 13, 2017

    I'm satisfied with LifeStation. I used them once and the experience was good. They were here in no time.

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    Response from LifeStation

    June, we’re glad that you’re satisfied with the LifeStation service. Thanks for the review!

    Verified purchase
    Staff

    Reviewed Oct. 12, 2017

    Our children suggested LifeStation to us and we think they are excellent. I test the device once a month and I mark it on my calendar. We've received immense courtesy from them. Also, we had the wrist thing on and we’ve made mistakes of pressing the button but it was all cleared up and it was fine.

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    LifeStation
    Response from LifeStation

    Barbara, thank you for taking the time to write a review. We’re glad that your children suggested you get the LifeStation service, and that you’ve enjoyed having it. We understand that accidental button presses happen, and are always happy to check that you are okay, even if it is a ‘False Alarm’.

    Verified purchase
    Staff

    Reviewed Oct. 12, 2017

    My brother provided the medical alert device from LifeStation for me. So far, I've used it once for an emergency. When I fell in the bathtub, I fell right by the device, so I smacked the help button and the device came on, and the reps at LifeStation talked to me through the unit. They asked me if I was okay and I told them that I wasn't. Firemen in three trucks and a nurse or EMT were able to get out right away to me, and they helped me into the carrier and took me to the emergency room of the hospital. Prior to this incident, I was thinking about calling and telling my brother that I didn't need the alert device, but when that happened I was extremely glad that I had it and it's still sitting by here.

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    Response from LifeStation

    Carolyn, we’re so glad that you were able to get help when you fell because of the LifeStation service. It’s great to have the additional Bathroom/Hallway Wall Buttons for situations just like yours, as they can allow you to get in touch with Emergency Services right away. Thank you so much for taking the time to write a review.

    Verified purchase

    Reviewed Oct. 12, 2017

    I was in the hospital for seven weeks because I took a fall and they couldn’t stop the bleeding. When I came home my son had the LifeStation system setup and then he bought a wristband for me. I have caregivers off and on so I usually have somebody with me but my son worries less and I feel beneficial by having it. It’s satisfactory and so far it has worked fine.

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    Response from LifeStation

    Michael, we’re so glad that your son set up the LifeStation system for you so that you could have greater peace of mind that should you ever have another fall, help is available to you. Thanks for the review!

    Verified purchase
    Staff

    Reviewed Oct. 12, 2017

    The people at LifeStation were professional. They did their job and they're a good company, so I would recommend them.

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    Response from LifeStation

    John, we’re happy you were pleased with our friendly and professional Customer Service Experts! Thanks for writing a review!

    Verified purchase

    Reviewed Oct. 12, 2017

    I feel more confident with my LifeStation. I have one with the GPS and compared to my previous device, I like that LifeStation is not big and bulky. The charger is small, it fits and it's real easy.

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    LifeStation
    Response from LifeStation

    Christine, you’re right! We work hard to make sure our LifeStation devices are compact and powerful at the same time. It is great that you chose the GPS device as you have protection wherever you go, and can always get help should you need it! Thank you for the review.

    Verified purchase
    Delivery & Shipping

    Reviewed Oct. 12, 2017

    I had no problems ordering my Lifestation device and getting it shipped. I'm living alone and going through some stress because they wish to sell the apartment and they want me out. My friend, who has a LifeStation advised me to get it. She said that I could fall in the house and I might not be able to get up. She also added that since I'm on my own, it's even more important to wear it in the house than in the streets because in the streets I could get help.

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    LifeStation
    Response from LifeStation

    Paulette, we’re glad that having the LifeStation service could ease your mind during this stressful time. It is our goal to provide seniors with the comfort and security that will enable them to continue living independently. Thank you so much for writing a review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 11, 2017

    My family doesn't want me in the house by myself without a medical alert device like LifeStation. Everybody at LifeStation seems to be nice. However, the device is not easy to wear. The neck thing is too long and then if you bring it up it hangs down. I'm putting it inside my blouse all the time because they are already calling me to say emergency with just a little swing. The other day it was on the table and they called and said emergency. But other than that, everything seems to be all right. I'm very satisfied with it and I would recommend it.

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    Response from LifeStation

    Thank you, Betty for your feedback. We are glad we were able to speak with you and had a chance to address your concern. We look forward to continued monitoring of service. - James

    Verified purchase

    Reviewed Oct. 11, 2017

    I was having lightheadedness and dizziness so I got a LifeStation and I keep setting it off accidentally. But overall the device is okay and I would recommend it to friends.

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    Response from LifeStation

    Joan, thank you for taking the time to review LifeStation! We appreciate your recommendation of our service to others.

    Verified purchase
    Customer Service

    Reviewed Oct. 11, 2017

    My wife passed so I am living alone, and I had some trouble with my back and legs at one time and so I acquired a LifeStation. I have had it for four years, but I haven't used it yet. But I test the button now and then and I know it works. Their response time is a little slower, but overall I would recommend them to someone else.

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    Verified purchase

    Reviewed Oct. 11, 2017

    My nephew volunteered to give me a medical alert since he was concerned about my safety at my age. I had LifeStation in January. I used the emergency button once when I got dehydrated and somebody came to me. It happened after dinner when I started feeling dizzy and unstable. I was able to reach the button, but I’m not sure how it will be if I’m in bed and unconscious and I couldn't push the button.

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    Response from LifeStation

    Albert, thank you for taking the time to write a review! We are so glad that having the LifeStation system was able to help you during your emergency! Good news, we have Fall Detection services available so you can still get help even if you are unable to press the Help Button. For more information on our range of services, you can call us 24/7.

    Verified purchase
    Customer Service

    Reviewed Oct. 11, 2017

    I have some balance issues and I walk with a walker. My daughter and her brothers were not around so that's why we got the LifeStation device. She thought if she wasn't here that it would be better for me to have something besides my cellphone. Plus, it would be safer for me to have someone to call who knew about the lockbox and who could come and rescue me if I needed rescuing. I also wanted to have something that had a GPS on it and the device has been great. I carry it around my neck but a couple of times, I accidentally bumped it with my hand and turned it on. They called and asked whether I was all right and I told them I accidentally turned it on. It makes me and my family feel safe. I've also spoken to several people that I thought should have one but they said, on their budget, they couldn't afford to have the GPS on it.

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    Response from LifeStation

    Hi Lola, thank you for writing a review! The GPS system we offer is great because it allows you to have the added comfort and security that LifeStation provides wherever you go! We’re so glad that having LifeStation makes you and your family feel more safe and secure!

    Verified purchase
    Customer Service

    Reviewed Oct. 11, 2017

    I had an experience with LifeStation a couple of times. I had some strokes and one time, I pushed the button by mistake and everybody showed up 20 minutes later. So I had to explain things to them. The emergency response was pretty good. I highly recommend it.

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    Response from LifeStation

    Alan, thank you for taking the time to write a review, we’re glad you’re enjoying the LifeStation service!

    Verified purchase

    Reviewed Oct. 10, 2017

    I had a slight heart attack and I needed to be monitored. I got my LifeStation, and I feel more comfortable with it because if anything comes, it’s going to alert me.

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    LifeStation
    Response from LifeStation

    Thank you for taking the time to write a review, June. You’re right, if you ever have an emergency you just have to press your Help Button to call for Help! We’re glad you’re enjoying the LifeStation service.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 10, 2017

    I fell in the past and have used my LifeStation device. They were able to come and didn't take long. They responded here locally. They also made sure that they can get in that's why they contacted my kids that have the keys. There have been times as well when I wear it around my neck and I'm washing dishes and activated it myself by brushing against that thing. They called and were very good about understanding when I said I didn't need help. But I'm vision impaired and I want to know if it works if I'm outside. Also, I used to have another medical alert device which had a battery so it still worked even when I lost my power. But this LifeStation doesn't. When I lose my power, I lose the alert which is hard because I need help. Like when there was a storm, I was trying to get help from my kids but the line was dead.

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    Response from LifeStation

    Thank you, Eloisa for your feedback. We are glad we were able to speak with you and had a chance to address your concern. As discussed, your device has a backup battery that lasts for up to 32 hours. In addition, please make sure you are testing your unit once a month. It’s important that you remain familiar with how the system operates. We look forward to continued monitoring of service. – James

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 10, 2017

    I have a number of physical problems, bone problems and a very bad back and neck. And I'm dizzy from having had a brain tumor. I live with my two sons but they go fishing sometimes for two to three days at a time. I took a little fall one time and though it was not serious, I sat on the floor and thought if it had been a little worse, I'd be in big trouble. So I got up, looked up, talked to four or five different people and liked LifeStation the best. Everyone there is completely helpful and friendly. I pushed my button one time in the shower without knowing it and the fire truck was here before I got out of the shower. They were very nice, they said it was okay and they drove away. They had wonderful response and I'm very happy. Now I have self-confidence when my boys leave and I'm here alone.

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    Response from LifeStation

    Ernestine, you’re right, having the LifeStation system is so vital when you have physical problems that may make you prone to falls. We’re so glad that having the LifeStation service could give you greater peace of mind that help is always available to you.

    Verified purchase
    Customer ServiceTechStaff

    Reviewed Oct. 10, 2017

    I love the medical alert device of LifeStation. I'm a care provider and I'm comfortable in leaving my client, Virginia, who has this alert device. In fact, I have two other clients in the same neighborhood and I put them on the LifeStation system too, and I've just upgraded their alert devices to be like the unit of Virginia. The alert device of LifeStation is a whole lot better than other brands. It's a lot more sensitive and easier to use. I love the texting system on it and the fact that it sends text messages to me when it goes off and when it is reset, so I always know that somebody has reset the button. I get notified by the reps when my client accidentally sets the alarm off and I get a notification again when they cancel that call. We just go, "Oops," instead of rushing over to the client, which we have to do in an emergency.

    Since having her LifeStation device, Virginia is a little more confident with her showering. I don't usually make it here till the afternoon and I noticed that she hasn't been as fearful as before when she showers. She has even been venturing outside, which is nice. She now goes out to her patio and waters some of the plants. The LifeStation device is fabulous. When my client shook the device off and set it on the counter, the impact registered as hitting the counter, which set off the alarm, and the reps at LifeStation called me, so the device works well. After Virginia set the device off accidentally, the reps called her but she didn't answer the phone, and the EMS and I were quick in coming here. Thank God everything was okay with Virginia. The response of the reps at LifeStation was perfect and wonderful.

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    LifeStation
    Response from LifeStation

    Marie, thank you for taking the time to write a review! We’re so glad that you have recommended and set up the LifeStation service for your clients, as it is a good way to make sure they are safe 24/7. We’re glad that you feel we offer a superior service compared to other brands, as we strive to offer the fairest price with the best customer service possible.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 10, 2017

    Though the idea is for me not to use LifeStation, I'm so glad it's there. I'm living alone and my balance is getting worse, plus I almost went backward several times. I got a little concerned. Also, I almost fell into the coffee table and I knew I needed a walker. I called LifeAlert and they were very aggressive. Plus, they cost too much. I called LifeStation next and the rep explained everything. I didn't have any problems and I enjoyed talking to her. I think it's great.

    It went off one time when I was in my little walk-in closet. The system is loud and you certainly can hear it. They asked the proper questions. I didn't know why it went off, but she explained immediately. That was the first time I had heard it come on. I couldn't connect it at all before and I have been all night and all day all week trying to connect it to my landline phone. My LifeStation sits on my nightstands in my bedroom, but, the thing in the wall where you would normally plug in a phone is dead. Now, people in the building see me, not with the thing around my neck because it doesn't work out of this unit, but I now have a walker rather than a cane. And when someone stops me to admire my walker, I tell them that I also have LifeStation and I've been very pleased with it.

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    Response from LifeStation

    Thank you, Barbara for your feedback. We are glad we were able to speak with you and had a chance to address your concern. As discussed, the device is connected properly and working well. Please don’t hesitate to call with any questions in the future. We look forward to continued monitoring of service. - James

    Verified purchase

    Reviewed Oct. 10, 2017

    One of my daughters signed me up for the medical alert service of LifeStation and she dealt with the customer service reps. I have my alert device as a pendant on a necklace. It's very reassuring, especially when I go out in the yard, but it's good that I haven't ever had to use it yet in an emergency situation.

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    Response from LifeStation

    Thanks for the review, Juanita. We’re glad that you feel reassured by having the LifeStation service. If you ever have an emergency, all you have to do is press your Help Button and help is on the way!

    Verified purchase
    Customer ServiceFall Detection

    Reviewed Oct. 9, 2017

    I love the LifeStation. I feel more secure with and had used it twice now. I've gotten almost instant response. I've got it set up in the hallway between the bedroom and bathroom and the den. But I fall in the bathroom almost always and I have problems answering the phone because I'm not in reach of it. I have to shout around corners, and I'm not sure my voice reaches that floor. The box is internally located, if I'm standing I can be heard throughout. But, when I'm on the floor and the bathroom around the corner with walls and doors in between, it's difficult. So, I would suggest LifeStation to have upgrades that might answer my problem. Other than that, I'm really satisfied and it makes me feel very good that it responds as I press the button when I fall.

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    Response from LifeStation

    Hi Dorothy, thank you for taking the time to write a review! Thank you for sharing your concerns with us, and we want you to know that if you pressed your Help Button but could not communicate with us, we would still send help to you to make sure you’re okay. We also have a GPS device available that has the ability to speak directly into it wherever you are! If you have any questions about our range of services, please contact us.

    Verified purchase
    Staff

    Reviewed Oct. 9, 2017

    I’m scared of falling since I’m handicapped so having the LifeStation medical alert device is fine with me. I’d check it out once in a while to make sure it works and their team has been fine as well. I wish it would work outside of my apartment but it doesn’t. Nevertheless, I’m satisfied with it and would recommend it to others.

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    Response from LifeStation

    Marilyn, great news! We have GPS units available so that you could have the LifeStation service wherever you go! For more information on our full range of services, you can contact us 24/7. Thanks for the review!

    Verified purchase

    Reviewed Oct. 9, 2017

    Between 2009 and now, my husband and I went through many medical problems. I had breast cancer twice. I've had heart bypass and heart problems too. My husband had kidney problems, brain tumor and all kinds of stuff. And after my husband died, my son set LifeStation up so I wouldn't be alone here in the house without anything. When I first had it around my neck the first week, I accidentally pushed against the table I was sitting in and it set it off. But it has an alarm in the kitchen and I was able to get to that and turn it off before anybody came. And I had to be careful with that 'cause I didn't need them out here.

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    Response from LifeStation

    Ruth, we’re so glad that having the LifeStation system could help you to live comfortably and independent in your own home. At LifeStation, we understand that accidental button presses happen, and don’t want you to worry about causing a false alarm. If you press your button by accident, you can just let the operator know that you are just testing the system, or pressed the button by accident. Thank you for taking the time to write a review.

    Verified purchase
    Staff

    Reviewed Oct. 9, 2017

    I had a stroke then I had a seizure. I was falling quite a bit. I have a caregiver so I usually don't need my LifeStation device around the house. But I wear it now whenever I'm alone or I go out alone. I bumped my Lifestation device a couple of times and I've been answered. The representatives of LifeStation have always been very helpful. I'm very satisfied with the service and I'm glad I have it.

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    Response from LifeStation

    Sylvia, thank you for taking the time to write a review. We’re so glad you enjoy the LifeStation service and that it could give you greater peace of mind.

    Verified purchase
    Staff

    Reviewed Oct. 9, 2017

    Years ago, my mother fell one evening and couldn’t get up. Our son went over to check in her house the next morning and she’d been sitting on the floor in the kitchen under the table all night long because she couldn’t get up and nobody knew she had a problem. We thought about that and I said, “We don’t want to go down that trail.” At present, my wife's health is getting bad. She just had her 89th birthday so obviously there are some problems that come along with getting that mature. She also has early stage dementia. Usually, I’m home with her but on a few occasions when if I had to go out, we want to make sure that she has a backup stop so in case of a fall, she’s not stuck.

    This is our first experience with LifeStation and everything that I was told was gonna be available with it has matured. It has provided us with the safety and the peace of mind that we expected it would and for that reason, we are very happy with it. They have been fantastic. We test every month and occasionally my wife will forget she's got it on and drop it, but the team has done everything they're supposed to do. When we test it, they come right back up. My wife gets a little annoyed because it’s so loud, but it's supposed to be that way.

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    Response from LifeStation

    Donald, we’re so glad that having the LifeStation service could provide you with greater peace of mind and could make it easier to care for your family. Thank you so much for taking the time to write a review!

    Verified purchase
    Customer ServiceMonitoringStaff

    Reviewed Oct. 8, 2017

    I had to wait three hours on the first fall when my neck broke trying to get help. My wife is almost deaf and so I kicked the doors, walls, and everything else around me but I couldn’t get up off the floor. When I got out of the hospital after I fell the second time and broke my neck the second time, I got the LifeStation medical alert. I'm going into my second year with it and now, I got a wall button right where I fell twice and broke my neck and I also got a button around my neck. I keep falling so I’ve used them about five times to get me help. They’ve taken care of me when I rang them and the fire department and the ambulance people handled me with care, too. I’ve had good results with LifeStation.

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    Response from LifeStation

    Raymond, we’re so glad that the LifeStation service could help you during your recent fall. Thank you so much for taking the time to write a review.

    Verified purchase
    Staff

    Reviewed Oct. 8, 2017

    I live alone and I have a heart problem, and I have a tendency to pass out so I got a LifeStation. Their reps were very professional and courteous with me. It's a good program but I haven't had to use it yet.

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    Response from LifeStation

    Sandra, thank you for taking the time out of your day to write a review. We’re so glad that having the LifeStation system could help you remain independent in your own home. We’re very proud of our professional and courteous Customer Service Experts who are available 24/7 should you ever need help or have questions.

    Verified purchase

    Reviewed Oct. 8, 2017

    My husband and I were both getting older and a little wobbly on our feet. He's very slow to move now because he knows he could fall and it’s hard for him. He fell outdoors a couple of times and we got a LifeStation device. But he is a little dissatisfied because it goes off when he doesn't want it to go off. When he accidentally touches it or rolls on it it goes off. But, he has to have it as insurance against being alone and on the floor. I probably won't get one since my husband complains about it going off when he doesn't want it to. I don't want somebody alarmed unduly.

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    Response from LifeStation

    Thank you, Rachael and Howard for your feedback. We are glad we were able to speak with you and had a chance to address your concern. As discussed, you have an additional help button that you can use as a wrist band. This style button should help fit your needs. Please let us know if you have additional questions. We look forward to continued monitoring of service. - Todd

    Verified purchase

    Reviewed Oct. 8, 2017

    I'm old and independent. I like to do everything by myself and I don't have to have somebody. I'd fallen once in February, my kids thought I might be by myself when I fall and I couldn't get to anything so they figured out I ought to have a medical alert. My daughter took care of setting up LifeStation for me. I haven't had the need to use it but I think it’ll be good if I need it. It’s worth everything if I never have to use it. I bumped the alert a while ago and it started a recording. I had to hold the button on the other side right away to make it stop. The reps told me that they have to check the alarm every three or four months even if I don’t use it to make sure everything is okay and my daughter did that. I would recommend LifeStation to anybody.

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    Response from LifeStation

    Edith, thank you for taking the time to write a review. We’re so glad that you’re enjoying the LifeStation service, and we appreciate your recommendation of our service to others.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 8, 2017

    Father’s Day 2014, I was getting dressed to go to my daughter in-law’s house and I was combing my hair in the bathroom. All of a sudden, the sink was falling and I couldn’t hold on to anything. I grabbed on the shower curtain and wound up in the bath tub. I live alone, and if my daughter wasn’t coming to pick me up, I probably still would be in the bath tub. I was really frightened, and that’s why I immediately ordered the LifeStation life alert. It’s the security that if anything really is wrong, somebody will eventually answer it.

    The last time it went off, I said, “How could it be? I’m just washing dishes. My both hands are in the sink washing dishes. How could it go off?” And they said to me, “It’s very sensitive.” And every time you call, you get somebody else who gives you a lot of different nonsense. But what upsets me is that, when it does go off, it takes long for them to talk. A couple of times, my machine went off. It says, “Emergency” and I get a loud beep, “Emergency”, loud beep. I called up and I said, “How many times this is supposed to beep if it really is an emergency before you guys answer it?” and they said, “It wasn’t a long time.” Also, In December 2015, I didn’t push the button because I didn’t think they were fast enough and I called 911 on my own when I needed an ambulance because I couldn’t breathe. 911 answered the phone in a second.

    Thanksgiving of 2016, I came home and my machine was off. It has a green light that’s supposed to always be on. I called LifeStation and they said, the electric must have gone off in my house. I said, “If it had gone out, my clocks would’ve been the wrong time.” They said they had no problem with it, but I said I do. The rep said, “Wait a few days, then if you have a problem, call back.” I did and said I am really not happy with this because I can’t say that it completely works. They weren’t very nice. Another time, they called me and they wanted to sell me something additional, if I'm outside I could push the button. But I said, “Let me tell you something. I don’t think you could handle what you got.”

    I have told them. “How could you operate like this?” At one point, I asked to speak to the executive office. Unfortunately, I can’t get around like I normally did so I would’ve gone further, but at this point, I’m desperate and I’m at their mercy. After speaking to them, it sounds to me like it’s not a big company, like it’s a few people. And every time you call it, somebody different and everybody gives you a different story. If I had my choice, I would change. The only reason that I haven’t changed is because I have nobody that could disconnect the machine I have and reconnect another one. I would not recommend LifeStation.

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    Response from LifeStation

    Thank you, Sandra for your feedback. We are glad we were able to speak with you and had a chance to address all of your concerns. As discussed, your system is working fine. Please make sure you are testing once a month and call us with any questions at 800-998-2400. We look forward to continued monitoring of service. – James

    Verified purchase

    Reviewed Oct. 7, 2017

    LifeStation is my mother's first medical alert device provider. It's been almost a year since she got it and I just switched boxes going to wireless. Sometimes she fears that when she goes to bed to sleep she would turn on it and she might hit the button. But we're happy with LifeStation. My mother feels safer with it.

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    Response from LifeStation

    Donald, thank you for taking the time to write a review, and thank you for getting the LifeStation service for your mother! Tell her not to worry if she accidentally sets off the alarm, accidents happen and we are always understanding. If she pressed her Help Button by mistake, she can just tell that to the operators and they will clear the alarm for her. We’re so glad that having the LifeStation system could help her to feel safer in her own home.

    Verified purchase
    Staff

    Reviewed Oct. 7, 2017

    I have hypopituitarism.and I almost died because of adrenal failure. They told me in the hospital that I can’t live alone without a life alert so, I’ve had one from LifeStation ever since. I have a risk bracelet and a little machine in my house. I've pushed the button and I’ve used them twice. They were were right here and they took me to the hospital. They knew what to do and they were excellent. Having a life alert makes me feel more confident and so far, everything has gone really well. At one point, I had a beep from them so I did a test to make sure everything was working. I can’t remember why it beeped but they were glad that I had done a test. I would recommend them to friends. They’re fabulous and the button’s worked great.

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    Response from LifeStation

    Jan, thank you so much for taking the time to write a review of the LifeStation service! We’re so glad that we were able to help you when you had your fall, and that having the LifeStation service could provide you with greater peace of mind.

    Verified purchase

    Reviewed Oct. 7, 2017

    I live alone and since having LifeStation, I feel independent. I haven’t used it since I got the batteries, but my niece is gonna come by and hook it up for me. Overall I'm very satisfied.

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    Response from LifeStation

    Thank you for taking the time to write a review, Mary!

    Verified purchase

    Reviewed Oct. 7, 2017

    My son went and bought LifeStation for me and I'm glad I have it. I'm 92 years old and I'm by myself a lot. I was falling and couldn't get up, and my sons thought I needed LifeStation. I'm glad and I feel better having it.

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    Response from LifeStation

    Lorene, we’re so glad that your Son decided to get you the LifeStation service! We’re glad that having the LifeStation service could provide you with greater peace of mind that help is always available to you should you need it.

    Verified purchase

    Reviewed Oct. 7, 2017

    LifeStation is much better than my previous device. I've had it for most of the year and it's been very good. When I tested the unit, I spoke with them and it was fine. However, it would be nice if they had a way to use the same system to monitor outside the house.

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    Response from LifeStation

    Gerald, we have GPS units available so that you could have the LifeStation service wherever you go! For more information on our full range of services, you can contact us 24/7. Thanks for the review!

    Verified purchase
    Staff

    Reviewed Oct. 6, 2017

    My sister-in-law has COPD and lung cancer, and she loved her LifeStation device. She enjoyed using it, and it made her feel that she lived long until she had to be moved. She's in hospice now, and she can no longer use it. But, we’ve had a good experience with the LifeStation team.

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    Response from LifeStation

    Patricia, we’re glad that having the LifeStation service was beneficial to your sister when she used it. Thank you so much for sharing your review with us.

    Verified purchase
    Customer Service

    Reviewed Oct. 6, 2017

    My family decided I needed a medical alert so we got a LifeStation. It's lightweight, it's convenient and I don't have to worry about getting it wet, that's a big plus. It's not something that I use every day but I just have it in case I do. And, anytime I test the equipment to make sure it's working, their customer service resets it and they've been pleasant. However, they keep sending me letters to sign for a medical alert. My daughter keeps telling them that it's her that's paying for it and she wants good communication because I'm blind in one eye and the other eye doesn't have very much vision so I can't handle my own affairs. Nevertheless, they've been satisfactory so far.

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    Response from LifeStation

    Thank you, Lillian for your feedback. We are glad we were able to speak with you and had a chance to address your concern. As discussed, a copy of the service agreement will be sent to your daughter’s address. We look forward to continued, monitoring of service. - Stephen

    Verified purchase
    Customer Service

    Reviewed Oct. 6, 2017

    LifeStation is reasonable price-wise and how much longer I’ll be using it. I wear this little gadget around my neck, and I feel safe with it. Being my age and living alone, I’m grateful to have it. If I have a problem, I could call somebody, and there are three people that are set up for me to call if that happens. A couple of times, I accidentally set the device off, and of course they have to call in then. I’ve also had to have a new battery put in it, and that worked fine. The old one kept trying to work, but I called in and they told me to wrap it in foil and get it out of the house, which I did. I will use my LifeStation device as long as I’m alive.

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    Response from LifeStation

    Vera, thank you for taking the time to write a review! We work hard to offer the best service possible at an affordable price because we understand how important the LifeStation service is to our customers. We’re glad you enjoy having the LifeStation system and that it could offer you peace of mind.

    Verified purchase

    Reviewed Oct. 6, 2017

    I moved in with my son and he has stairs. I never had to use the stairs that much and I couldn't stand carrying things up and down so I got a medical alert. I don’t need it now because I’m in one level but it gives me a reassurance. I’ve had accidents where I pushed the LifeStation button without meaning to and they’ve been very nice and responded fairly quick. Things are going very good and I’m happy with it. I'd recommend LifeStation.

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    Response from LifeStation

    Rosalyn, we appreciate your recommendation of our service to others. We’re so glad that having the LifeStation service could reassure you that help is available to you should you need it. Thank you for taking the time to write a review.

    Verified purchase
    Fall DetectionStaff

    Reviewed Oct. 6, 2017

    I fell so I got a LifeStation. The LifeStation team was okay and I talked to them a couple of times when I first got my LifeStation because they had sent me the wrong device to wear. It was not detecting the fall so they sent me something else. I’m not wearing my LifeStation anymore because it would go off all by itself.

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    Response from LifeStation

    Thank you, Ann for your feedback. We are glad we were able to speak with you and had a chance to address your concern. As discussed, you should be receiving your new GPS device within a few days. Please give us a call once it arrives, for assistance with testing (800-998-2400).We look forward to continued monitoring of service. – Charles

    Verified purchase
    Customer ServiceFall DetectionStaff

    Reviewed Oct. 5, 2017

    I have multiple sclerosis and I fall often. Having the LifeStation makes my kids feel more comfortable and they don’t worry about me living alone. Each month I call in to test my battery and the LifeStation reps have always been very polite and friendly. Once, I accidentally pressed the button and they followed the procedures exactly. They contacted my kids and called the EMS. So, if I had needed it, it would have been successful. But I’m really disappointed that I paid extra to have the fall detection. I have fallen three times and fortunately, I was still able to get up. But the alert didn’t go off. If I hadn’t been able to get up and hadn’t been able to press the button myself, then the fall alert wasn’t working. Other than that, I would still recommend LifeStation to friends but I'd tell them not to pay for the fall detection.

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    Response from LifeStation

    Thank you, Laura for your feedback. We are glad we were able to speak with you and had a chance to address your concern. We look forward to continued, monitoring of service. - James

    Verified purchase

    Reviewed Oct. 5, 2017

    I fell and broke my leg in a bad place and so, moving back to my apartment and looking around, if I had fallen in any other place, there would be no way for me to get help except if I had something on me that I could push the button and say, "Come and get me." So, I purchased LifeStation. I was told to check the medical alert device every month and the first time I hit the button, it looked like all hell was breaking loose. It was the noisiest thing ever. It went "emergency, emergency, emergency." I did not count on that and I don't like that part. I‘ve had it for three months and I haven't bothered to do it since because I don't want people running into my apartment thinking there's something wrong with me when there isn't. I wish there was some other way I could check in because people don’t believe me. They keep asking if I need help and I tell them I’m fine and all I’m doing is checking in.

    I have had no reason to push my button at all since I got it. I have it on my wrist and I never take it off. I hope it works. I don't recommend anything like this to anybody. This is a personal thing. You either like it or you don't or you're going to buy it or you're not. I like it fine except for when I’m trying to check in. The noise is so overwhelming that when you live in an apartment that's only 500 square feet, you could imagine that everybody on my floor is going to know when I'm checking in but the experience is okay.

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    Response from LifeStation

    Thank you, Marjorie for your feedback. We are glad we were able to speak with you and had a chance to address your concern. We look forward to continued, monitoring of service. - Mark

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 5, 2017

    It was my son-in-law who got LifeStation for us since they're somehow tied into the company he works for. It was originally for my first wife who passed away three years ago. She had cancer in her foot and became somewhat disabled. The bacteria got into where the surgery was and ate her whole ankle. She had to have a custom-made boot to wear so she could stand and walk on her own when I wasn't home.

    After she passed, the unit was transferred over to me. I'm using it a lot now since I just came back from a major stomach cancer surgery. I'm already able to get around, get out and do what I have to do. I re-married and even though my wife works just 15 minutes away from where we live, having LifeStation is reassuring that I have it in case I don't feel well and that I can get help on it immediately. I wear the button thing that I could push. I live in an over 55 gated community in Monroe Township, New Jersey and the firehouse and the EMT station is just five blocks away. I could walk it from our house. So any response would be very quick from over there. The device's easy to use and test to make sure it's working. And when I do test it, they come on the phone and they're very pleasant, knowledgeable, helpful and courteous. And with that, I have recommended them.

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    Response from LifeStation

    Mel, we’re glad that having the LifeStation system could help you as well as your family. We’re happy to hear that you find LifeStation to be easy to use and that you’ve recommended it to others. Thank you for taking the time to write a review.

    Verified purchase
    Staff

    Reviewed Oct. 5, 2017

    I have used LifeStation's service for about 10 or 12 times and everybody seemed real nice. They did what they’re supposed to do but they could be a little bit faster. I recommended them to somebody else.

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    Response from LifeStation

    Thank you, Dennis for your feedback. We are glad we were able to speak with you and had a chance to address your concern. We look forward to continued monitoring of service. - James

    Verified purchase
    StaffBilling

    Reviewed Oct. 5, 2017

    I’m living by myself since I lost my husband and my children live close by but they wanted me to have a medical alert. I’ve had LifeStation for quite a while but all I do is try it out. I’m not real pleased with the hand thing I need to carry with me when I go out from home. I have to hold down the button for so long before the light comes on and then I have to wait until I can push the button. I can use it myself quicker than that, so that needs to be changed. I talked to them about it and so I’m switching to mobile which I'd be getting next week. It's like a credit card and I just put it in my pocket, push it, and it comes on. Also, the people on the line are nice, wonderful, and very sweet but it takes a while to get them. If I could get better replies and easier, I would be more comfortable with it. Still, I’m satisfied that I could take LifeStation with me when I go on trips.

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    Response from LifeStation

    Thank you, Marcella for your feedback. We are glad we were able to speak with you and had a chance to address your concern. - Tiffany

    Verified purchase
    Staff

    Reviewed Oct. 5, 2017

    Betty had fallen out in the backyard at one point in time, and had a replacement on her hip and then had to come back home. She was still able to move around but there were times she was by herself so we got LifeStation. Everybody was always friendly. I would call to test it ever so often and they’ve always been very helpful.

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    Response from LifeStation

    Diane, thank you for taking the time out of your day to write a review. We’re so glad that having the LifeStation service could help your family and make you feel more secure at home.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 4, 2017

    I got a LifeStation service for my mother because she had a fall in the church parking lot in the middle of winter, at 20 below zero. She couldn't get off the ground and she didn't have her phone her. She's going to be 90 in February. She doesn't need to be lying out on ice in the middle of the parking lot in a snowstorm. When I Googled LifeStation, it was the only one that came up that had a GPS that could be used outside in the community. Also, it has that phone-type box that my mom can carry in her fanny pack which she puts around her waist and it's easy for her. My mother has been happier and feels more secure with LifeStation. They were very good when we called too. There was a battery that went out so we had to call and get a new part and they sent it quickly. I've recommended them to people.

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    Response from LifeStation

    Margaret, we’re so glad that you got the LifeStation system in order to keep your mother safe when she is on her own. We understand how scary it can be to have a fall and be unable to get up or call for help, especially with the added fear of being in a winter storm. We want your Mother to always feel safe and secure that help is available to her wherever she goes, so the GPS unit was a great choice. Thank you for writing a review!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 4, 2017

    I was living by myself and my daughter was searching for what help we could get because I was falling too many times. She researched and found out that LifeStation would do the purpose. I used to call them every now and then just to make sure if it’s coming through. And then they called me and wanted to make sure that I could hear them wherever I go. The team at LifeStation did everything that they needed to and and I'm very satisfied with them. I had a bathtub before and so I was more comfortable when I put the device on whenever I get on it, just incase I trip getting out of the tub. I feel more confident since having the device.

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    Response from LifeStation

    Norma, we’re so glad that your daughter helped you get the LifeStation service! We’re so glad that you’re satisfied with the service we offer, and that it could help give you greater peace of mind.

    Verified purchase

    Reviewed Oct. 4, 2017

    Our girls got a LifeStation for both my husband and I since we couldn’t get around. So far, having it has been okay.

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    Response from LifeStation

    Sheryl, thank you for taking the time to write a review, we’re glad you’re enjoying the LifeStation service!

    Verified purchase
    Customer ServiceMonitoringStaff

    Reviewed Oct. 4, 2017

    I've almost died twice so my family wanted to make sure that I'd have some way of getting in touch of with the emergency systems, paramedics or whatever and my darling sister got a LifeStation for me because I used to take care of her when she was a young kid. So, we look out for each other. I have it hanging around my neck and it's absolutely reassuring because I'm in a wheelchair so I need help. When I was in an emergency situation, they're always very comforting, helpful and assured me that somebody would be there for me. Furthermore, I set the alarm off every month just to make sure everything is working and I have a specific date that I picked. So, every month when that date comes up, I hit the button and they respond to it. I feel very secure because I can call, hit the button, and I have paramedics, fire department, and the police's response and that's really very assuring to me.

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    Response from LifeStation

    Arleen, thank you for sharing your story with us. We’re so glad that you felt comforted and were able to get help during your emergency because of the LifeStation service. It is great that you continue to test the device, as it helps us know that everything is in working order, and allows you to see how fast our response time is!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 4, 2017

    I'm 94 years old and LifeStation was the first medical alert service we had. We had the device that went with the telephone. However, that was no good because the station was upstairs and we were downstairs. If we were outside, there was no way to communicate with the station. I asked LifeStation about that and they said, “Well, they would automatically send 911.” So we got rid of that. Then we got two of the GPS type. However, the signal in the house was very poor and it only worked for one device. LifeStation sent me another one, but since that didn’t work either, we got rid of it totally. So I just have one. I have set my device off accidentally a couple of times. After a number of seconds, their team would call and I’d tell them it was an accident. The response time was so-so but that has a lot to do with the cell service. But it’s always nice to know that if we needed somebody, we have LifeStation.

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    Response from LifeStation

    Thank you, Dr. Segal for your feedback. We are glad we were able to speak with you and had a chance to address your concern. We look forward to continued monitoring of service. - James

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 3, 2017

    I fell a few times and my daughter got worried. She ordered and got the LifeStation medical alert device, then she brought it over. She wanted to make sure that I had it so I could call somebody if needed and then they're going to call her. If I press the emergency button and tell the people at LifeStation that I need help, they would call her straight away and she only lives two streets away. I’ve got a chain with the alert device which I sleep with just in case something happens. But the noise from the chain is annoying since it jingles and jangles. My daughter is scared that I might get up in my sleep and fall, so she tells me to keep the alert device on all the time and I do. That thing around my neck is still hanging there, and I would recommend LifeStation to other people.

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    Response from LifeStation

    Olga, thank you for sharing your experience with us! We’re glad that your daughter ordered the LifeStation service for you so that you could have greater peace of mind. You’re right! If you ever needed help all you have to do is press your button and we would contact your daughter or emergency services for you. If you have any questions about your Help Button necklace or would like to request a replacement you can contact Customer Service 24/7.

    Verified purchase
    Staff

    Reviewed Oct. 3, 2017

    I’m 92 and a half now and I stay at home most of the time and don’t travel that much. My neighbor who is a helper and my daughter who lives with me felt that I needed LifeStation. My daughter has a sleep apnea machine and our bedrooms are quite apart so she doesn’t always hear me. We even had an intercom but she didn’t like that.

    I’m doing fine with LifeStation and the only thing that I didn’t understand was I only used it in and around the house when we first got it. When I went out, I took it off and put it back on again as I got home. It only covered me inside and in the garage and they told me that it was only within around the house. On the other hand, I press the button once a month and somebody comes on and says, “Do you have an emergency?” I say, “No. I'm just testing,” and it’s reassuring that it’s working. It’s scary too when you tap and say, “Emergency,” but I feel more secure with it. If I fall, I could call for my daughter or my neighbor as long as I got it on. Overall, I’m very pleased with LifeStation knowing that it’s there.

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    Response from LifeStation

    Marie, thank you for taking the time to write a review. If you ever have questions or concerns about how the LifeStation system works or your Help Button range you can call Customer Service 24/7 at 877-833-2020 for assistance. We are so glad that having the LifeStation system could give you greater peace of mind.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 3, 2017

    I like LifeStation team, and I really like the device on my neck because putting it on my wrist would make it go off all the time as I'm always touching different things. Once in a while, as my washing is high and since I'm not that tall, it hits it and I have to come to stop it and say, "I'm okay, I'm okay." The people on the phone are really nice. I also sleep with the device and I find it comfortable. I sleep on my back and I put it on my side on my right arm there, and it hasn't gone off yet. I'm alone all day till my daughter gets home from work, so it is reassuring having it. My neighbor and I sometimes would walk and she knows I have it. I'm very satisfied.

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    Response from LifeStation

    Juanita, we’re so glad you’re enjoying the LifeStation service and that having it could bring you greater peace of mind. You’re right, all you have to do during an emergency is press your button to get help. Thank you so much for taking the time to write a review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 3, 2017

    My mother was living alone and there had been a fall when I was present. There was no emergency because I was there but we wanted to give her a safe way to fall when I was not present. I did not want to use the alert system that is connected to the phone. I wanted it to be connected with the internet or using a signal that was not our telephone signal and LifeStation is the only one I knew about which I discovered on the web that was not using the phone. Everybody I talked to was very convenient. My mother has not used it yet but we have tested it. They have a good response and good people called her in speakerphones.

    When we signed up, they mailed us a paper saying, “You have not actually filled in this paper.” After two months we got the form to fill in which should have been filled in at the beginning of the relationship. Nonetheless, we filled it in and the same form came in the mail three weeks later. We filled it in and mailed it, and then it came again in the mail three weeks after. Eventually, it stopped coming but that’s not a bad experience. I like them.

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    Response from LifeStation

    Ben, thank you so much for connecting the LifeStation service with your mom, we appreciate your feedback. We’re so glad you’ve enjoyed having the system for your mom and that it has brought you greater peace of mind.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 3, 2017

    I have a really bad hip and I’m pretty much house-bound. I don’t get away from the walker more than one step, and at my age, they don’t want to do surgery. So the LifeStation is just a good thing to rely on. I wear it around my neck and I only set it off when I change clothes a couple times and once when I leaned over the washer. I called them right back so they've never had to come out here. But, they’re really nice to talk to, and everything’s fine.

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    Response from LifeStation

    Phyliss, thank you for taking the time to write a review. We’re so glad you’ve enjoyed having the LifeStation service, and found our Customer Service Experts to be friendly and helpful.

    Verified purchase
    Staff

    Reviewed Oct. 2, 2017

    I fell on the floor in my bedroom at 12:30 at night and lay there till 9:30 the next morning, which led me to needing a medical alert device. The LifeStation team has been excellent and very knowledgeable. I feel safer since using them.

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    Response from LifeStation

    Carolyn, we understand how scary it can be to have a fall and be unable to get up or call for help. At LifeStation, we never want you to feel that way again. It is our goal to provide you with greater peace of mind that help is always available to you should you need it. We want you to feel safe and independent in your own home. Thank you so much for sharing your story with us.

    Verified purchase
    Customer Service

    Reviewed Oct. 2, 2017

    I have several serious health difficulties and I used to fall a lot that I couldn’t walk at all. I'm now confined to a wheelchair but I also live alone, so everybody thought having a medical alert was a good idea. When I was living in Hartwell, Georgia, the doctor there had me take a medical thing to the 911 emergency alert system there. They flagged my home phone so that if I call and I didn’t answer them immediately, they wouldn’t spend time trying to talk to me and they would come immediately. But I moved and now, I’m not under their system and I have LifeStation instead.

    I’ve only turned LifeStation on a couple times, once to check to make sure it was working and the other time was to change my address. I didn’t have a phone number where I moved and I thought whoever I spoke to when I turn it on can fix my new address. But she then gave me a number and I’m in the process of calling 900 people about my new address. Also, I've charged the device two times and it beeped for quite some time that I thought I was in serious trouble and I almost turned it off. Then somebody called my name on it. Still, I'm trying to set the device up and I hope that it won't be an issue and they’re aware that if they call my name and I don’t answer, they don’t spend time to keep trying to call my name then just call 911.

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    Response from LifeStation

    Thank you, Betty for your feedback. We are glad we were able to speak with you and had a chance to address your concern. As discussed, your address on file is correct. Please make sure you continue to test once a month. We look forward to continued monitoring of service. - Jake

    Verified purchase

    Reviewed Oct. 2, 2017

    My age is 82 and my daughter signed me up with LifeStation. It hasn’t gone off and I haven’t had a need but the light goes in and I wear the thing around the neck at night.

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    Response from LifeStation

    Mary, we’re so glad that you’re enjoying having the LifeStation service! Thanks for the review!

    Verified purchase
    Customer ServiceMonitoringStaff

    Reviewed Oct. 2, 2017

    I'm 92 years old and I live alone so my son purchased a LifeStation and set it up for me. However, I had nothing but problems with it. An ambulance came twice, and I was never so shocked when they pulled in, I didn't know what was going on. The first time, I fell in the yard and got up, and got in the car. For a little bit, there came an ambulance. Then the next time, I was getting dressed and the lady didn't come on and ask me anything, and here comes another ambulance. So, I don't wear it very much and I do not feel comfortable wearing it because I'm afraid something's going to be happening all the time. It just upsets me if I'm going to do something.

    I wonder if there's a way I can push that button and make it not push it when I'm all right. At my age, I'm all right and I get along fine. I feel more secure with it but I don't like the idea of not knowing what's going to happen next. I sure don't like that all of a sudden, an ambulance is pulling up when I didn’t know it was coming. Furthermore, my house phone is bad. It's AT&T and the lines are underground. I live in the country out by a creek and my service is really bad. My cell phone works but it doesn't work very well too.

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    Response from LifeStation

    Thank you, Murlea for your feedback. We are glad we were able to speak with you and had a chance to address your concern. As discussed, a new Help Button will arrive in a few days. Please call us when you receive it at 800-998-2400. We look forward to continued, monitoring of service. - Michael

    Verified purchase

    Reviewed Oct. 2, 2017

    I keep falling and falling and then the caregiver gave me the LifeStation. It's worked pretty good. I've tested it and they responded in 3 minutes. It was wonderful. I was able to use it once and the fireman came to help me.

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    Response from LifeStation

    Josephine, we’re so glad that you’re happy with the LifeStation service, and that we could help you during your emergency. Thanks for the review!

    Verified purchase

    Reviewed Oct. 2, 2017

    I’m living with my husband, but I once fell down and couldn’t get up, so I decided to get a LifeStation device. I have it around my neck and it is well hidden. At night, I put it on the nightstand. With it, my husband and I both feel better. It takes the worry out of falling.

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    Response from LifeStation

    Nelle, we’re glad that having the LifeStation service could make you feel better and ease your fear of falling. Thank you so much for taking the time to write a review!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 2, 2017

    My children felt living alone was not a good thing if I had a fall, so they encouraged me to get LifeStation. If you fall, there’ll be people that would be able to report it. The team of LifeStation was very good because anytime I did have an incident where the alarm went off, they were there for me. I heard the person calling so I went and answered it. They told me that it had gone off and I hadn't realized it. So it must have been something inadvertently that I pressed against and didn’t know. I appreciated the attention, they were very nice about it and didn’t chastise me in any way. And the response time was fine, it took about a minute. The only thing that bothered me was the dangling. I did have the wrist one, but I used the one I put around my neck more frequently. I'm going into a retirement home that has security now so I gave it up but it was a good experience and I recommended LifeStation to a friend and the friend took them.

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    Response from LifeStation

    Shirley, we’re so glad you enjoyed using the LifeStation system and that it brought you greater peace of mind. Thank you so much for taking the time out of your day to write a review.

    Verified purchase
    Staff

    Reviewed Oct. 2, 2017

    My mother's in a wheelchair and while she uses a walker when she has to go to the bathroom, she's not steady on her feet. She used to fall so I got her the LifeStation to have some equipment or help available to her. My nephew's a doctor and he recommend them since he got it for his mother, too. In the beginning when I first got the LifeStation, I used to test it and once I push the emergency button, it comes on right away. It’s sitting near the kitchen, my mom has a button near her, and thank God she hasn’t been able to use it. But it's good and comforting to have. My mom speaks Italian and I'm concerned that she has a language barrier but they reassured me that if and when she uses it, someone will come on and speak in Italian, which is great. I also recommended it to a couple of people and hopefully they took me up on it.

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    Response from LifeStation

    You’re right, Grace! One of the many benefits of LifeStation is that when the operator hears your mother speaking Italian, they can have someone come on the line who will speak to her in Italian so she understands. We’re so glad that having this system for your mother could give you greater peace of mind, thank you for the review.

    Verified purchase

    Reviewed Oct. 1, 2017

    I have neuropathy and my wife and my sons said that even though my wife is home, there may be a time when I might need a medical alert service when I'm in the condo and I can't walk to the car in the garage. I haven't used my LifeStation device but I test it once a month and I make sure I wear it all the time around my neck. It gives me peace of mind. I'm glad that I have it and I'm safer because it's very close. We live in Wanaque and if I fall wearing my LifeStation, I’ll press the button and the police would come right away and they’d pick me right up. I'd recommend LifeStation to a friend anytime if they need it.

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    Response from LifeStation

    Herman, thank you so much for taking the time to write a review. It is our goal to give seniors peace of mind that should they have an emergency help is always available to them. Thank you for your recommendation of the LifeStation service to others.

    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 1, 2017

    My mother had the LifeStation medical alert device for two years when she was still alive, and my mother-in-law has one too. My mother had the alert device mainly because she had a medical condition where the fluid would build up around her heart, and that would happen fast. So, she had to have one of those devices so she could push the emergency help button in case she couldn’t get to the phone. Also, she was living alone and needed the device for risk of falling. Later on, she was determined blind since she couldn’t see anything out of one eye and her vision there was blurry, although her other eye was okay, and she'd forget to turn the stove off, so she had a helper come in to take care of her.

    My mother used to wear the alert device around her neck and she slept with it. Since using the LifeStation device, my mother had less worry because she knew that she had a way to reach out and get help quickly. My brother and sister who live close to her had used the device a couple of times when fluid collected quickly around her heart and shut her air down, and she had to be rushed to the hospital. The LifeStation medical alert device worked fine and it was a comfort having it.

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    Response from LifeStation

    Edward, thank you for taking the time to write a review! You’re right, the LifeStation service can be great for those with existing medical conditions where they may need more immediate help. We’re so glad that having the LifeStation service gave your family added comfort and peace of mind.

    Verified purchase
    Staff

    Reviewed Oct. 1, 2017

    I'm 84, I live by myself and I don’t walk so well. So three of my daughters wanted me to get something that I get to wear in case I fall. When I first got my LifeStation, I wore it in the kitchen to eat some breakfast. I leaned up against the counter and it went off. Their reps asked me if I fell or something and I told them I didn't. I learned not to do that anymore. I also wear the device at night when I go to bed and I sleep on it. Sometimes I wake up and it’s up under my arm and it bothers me so I move it and put it back on my chest. During the day, I don't wear it while I'm sitting around, but if I get up and go somewhere, I wear it. Everything’s all right with it but it went off twice recently and I don't know what happened.

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    Response from LifeStation

    Frances, thank you so much for taking the time to write a review. We’re so glad you’ve enjoyed having the LifeStation service and that it could help you to feel more comfortable and secure in your own home.

    Verified purchase

    Reviewed Sept. 30, 2017

    Everything was good with LifeStation and I would recommend it to anybody that needs an alarm.

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    Response from LifeStation

    Russell, thank you for taking the time to write a review and we appreciate your recommendation of our service to others.

    Verified purchase
    Staff

    Reviewed Sept. 30, 2017

    I try to be extra careful when I walk and go up and down steps but my kids insisted that I get the LifeStation device. If anything happens, all I would have to do is press the button. However, I keep thinking about what would happen if I pass out and don't get to push it. But I'm glad I have it. So far, there have been a lot of accidental pushes. I leaned against the table and it was my fault but the team was very good and considerate.

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    Response from LifeStation

    Lucy, we’re glad you’re enjoying the LifeStation service! We have Fall Detection buttons available that can sense a fall so that we could call you and see if you need help. If you have questions about our full range of services, please give us a call. Thank you for the review!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 30, 2017

    I am 84 and my husband is 90 and is in bad health so I have to watch him close. Our pastor brought LifeStation in and set it up for us. He knows other people that have them because of all these elderly people out in the community and he's very much wanting us to have it. The battery has gone bad a couple of times and the company sent out another battery. Our pastor usually comes down and changes it over. And when I was the one who changed the battery I talked to their rep because the device automatically came on and they said, "Are you okay?"

    My husband was changing his clothes and he dropped his device while I was in the basement canning chicken. And then he said, "Hey this is on up here." So I ran upstairs and the lady on the LifeStation said, "Are you all okay?" I said, "Yes." And I didn't know he'd even dropped it. He came out holding it and then he said, "I just have dropped this there on the floor." Their rep answered it almost as soon as he dropped it and before I even got upstairs to know what was going on. I'm a retired RN and I could call 911 real fast but that was quicker than I could get even up here on the telephone and I can't be with him every minute.

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    Response from LifeStation

    Hi Jeanette, thank you for taking the time to write a review. We’re so glad you’re enjoying the LifeStation service and have seen how fast our response time is. We understand that accidental button presses happen, and are always happy to check on you to see if you’re okay. It is our goal to give you greater peace of mind that help is always available to you should you need it.

    Verified purchase

    Reviewed Sept. 29, 2017

    LifeStation is my first medical alert device and I’m happy that I haven't had to use it. I can use it at home, but I'm concerned about the fact that I cannot use it out of the home. One time, it sent a signal and the fire department came. LifeStation said it was a false alarm but we don't know how it happened.

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    Response from LifeStation

    Hi Lorraine, thank you for taking the time to write a review. Great news, we have GPS Systems available that you could use outside of the home and wherever you go! We’re glad that you’ve been satisfied with the LifeStation service.

    Verified purchase

    Reviewed Sept. 29, 2017

    If I go into the bathroom at McDonald's or at our clubhouse, the red light would turn on, which means it doesn’t work. It also went off by itself at the San Diego airport and twice in Hawaii, when I didn't push the button. I had to take it off of me when I go to the shower or to bed and charge it. I was dissatisfied with that. So as far as I’m concerned, it’s useless and I don’t like it bouncing on my chest. Also, the little booklet that they send out with it should be a more specific on all the things it does. The booklet was almost useless. It said to charge the device for four hours and it only works for 36 hours, that's why I charge it every night while I was in bed. Although it's right next to my bed, I could have reached over and punched it. But I can get the same benefit out of cellphone. It was a waste of money, so I canceled it and mailed it back through UPS.

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    Response from LifeStation

    We are sorry that you had this experience and appreciate your review. We take these matters seriously and will use this feedback. We wish you the best in finding another provider that is able to meet your needs. - Janice

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 28, 2017

    My aunt lives by herself and though she can get around, she would fall every once in a while. We got her the LifeStation so it would help her out with that. She was hesitant to use it in the beginning because she didn't want to bother anybody. But now that she sees how it works, she's good with it and feels more comfortable. She had used it about 10 times and the LifeStation team would call me and my wife and let us know that she needs help. They were actually on the line with her until I got there. I'm only five minutes away from her and once I'm there then they hang up. They’ve been friendly and helpful. The LifeStation is a very valuable item to have and we intend to keep it as long as she needs it.

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    Response from LifeStation

    Hi, Leonard, we’re so grateful that you took the time to write a review. We’re glad the LifeStation service could be helpful to your Aunt, and we’re always happy to stay on the line with her until help arrives.

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 28, 2017

    My daughter’s been contacting LifeStation and all I know is it’s there. If we need it, we got it. My husband and I are both here but I had a bad fall. I fell down on my head and I split it open with 150 stitches put in. So I had a bad time and they were afraid. My husband was here but two weeks ago, he had a heart surgery. So, we’re taken care of here. Kids watch us closely so we’re getting better. I’m very satisfied and the experience has been very good.

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    Response from LifeStation

    Mary, we’re so glad you’re satisfied with the LifeStation service, and that having the extra protection that LifeStation provides could give your family greater peace of mind. Thank you for the review.

    Verified purchase
    Customer ServiceInstallation & SetupContract & TermsStaff

    Reviewed Sept. 27, 2017

    My mom fell a couple of times. She's going to be 87 this year and she's always by herself. I talked to a bunch of different medical alert brands and LifeStation seems to know their product the best, and they didn't try to upsell me. The one rep who I talked to said, "Look, I'm a customer. I use this stuff. And then I came to work for them." And that was a good endorsement. Their team then got us all set up. We were not tied into any particular length of contract, so if we should find somebody else, we have the ability to say, "Okay, we don't need it now" and ship it back to them. It is just fantastic.

    LifeStation shipped the equipment to me and I took it to my mother's house. I had it installed and running in about five minutes. And then we tested the button. My mom also inadvertently tested it one day because she bumped the trigger button against something and the LifeStation team got right back to us in a very good response time. My mom has always been independent. But having the LifeStation made me a little more at peace because I know that if something happens, we’ll be able to get help since neither my brother nor I live extremely close to her. We’re very happy with LifeStation and I’d recommend them to a friend.

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    Response from LifeStation

    Gary, we’re so glad that getting the LifeStation system has given your family greater peace of mind. You’re right, all of the members of the LifeStation Team truly care about your mother and all of our customers. We want to make sure your family is happy with the level of service we provide, and that setting up the LifeStation unit is as easy as possible. Thank you for the review.

    Verified purchase

    Reviewed Sept. 27, 2017

    My wife works with a lot of seniors. She goes into assisted living facilities and so she's very cognizant of the medical alert. I have three herniated discs that cause me to walk very gingerly and I'm very prone to falling so I have a medical alert with LifeStation. I wear it everyday and I've been wearing it for a while. I have the subconscious thought that I have LifeStation in case I fall and it's there when I need it.

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    Response from LifeStation

    Jack, thank you so much for taking the time to write a review. We are so glad that we could add to your peace of mind that should you have an emergency help is available to you.

    Verified purchase

    Reviewed Sept. 26, 2017

    Last December, I had passed out a few times from elevated blood sugar and my blood count was low from anemia so I got a life alert system. I take my LifeStation with me if I’m by myself. While I don't live alone, my husband is working so it's good to have just in case.

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    Response from LifeStation

    Yvonne, thank you for taking the time to write a review. The LifeStation system is a great way to stay safe in case of an emergency when you are on your own. We’re so glad that the LifeStation system could add to your peace of mind.

    Verified purchase

    Reviewed Sept. 26, 2017

    I’ve been sick, I have COPD, and I've fallen. My friend said I had to get something if I can't get to a phone. She had looked around and she got LifeStation for her mother, so I tried it. I'm glad I have it on. I'm easy to forget so I have to remember to put it on after I take a shower. It's better knowing that should something happen to me, I do have access. If I should fall down, I have LifeStation to be able to call somebody.

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    Response from LifeStation

    Carol, thank you so much for taking the time to write a review. The LifeStation system is intended for anyone who may need the added peace of mind that should they have a fall, help will be available to them. Great news, our Help Button pendants are Water Proof and may be worn in the shower, so you don’t need to worry about forgetting to put on your Help Button! Thank you for your feedback!

    Verified purchase
    Customer ServiceMonitoringStaff

    Reviewed Sept. 25, 2017

    We are two old people together with problems. My husband, Ken, has some medical problems and was falling quite a bit and I would not know that he had fallen. LifeStation started on him when the doctor recommended having a life alert since we live out in the country with a whole lot of land. We've had one with the home health care people and it was a great help because I also have a heart condition. It was important for us to have a system that would alert someone that something was going on. Our kids live out of town. Every once in a while, Ken claims he's going to discontinue it and my kids and I would tell him, “No, you’re not.” I think we have a life alert system that we're going to have until we're no longer here anymore. My mom and dad had one and I know how important they are.

    The button went off a couple of times. Ken took it off to take a shower and he didn't even know it fell. LifeStation called and I wondered, "What's going on?". I came to find out that he had taken his clothes off and threw the clothes where the alert was and knocked it off on the floor. It automatically went off. Another time, we needed LifeStation and the police were here at my house and I didn’t even know if the alert had gone off. Even though we live out in the country, we have a volunteer fire department out here. It worked. I have recommended LifeStation to a couple of ladies at my church.

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    Response from LifeStation

    Mary, we appreciate that you took the time out of your day to write a review. We’re so glad that you and your husband have enjoyed having the LifeStation system, and that it could give you greater peace of mind that should you ever have an emergency, help is available to you. You’re right, sometimes having a “false alarm” is a great way to see the LifeStation service in action and understand how fast our response is should you need it. We appreciate your recommendation of our service to others.

    Verified purchase

    Reviewed Sept. 25, 2017

    Since I've gotten old, I'm more prone to fall or stumble. Before I got the LifeStation, I fell three times so, that's why I got it. I've had it for about six months and though I haven't had to use it, I'm 82 years old so I thought I better keep it.

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    Response from LifeStation

    Thank you, Eula for your feedback. We are glad we were able to speak with you and had a chance to address your concern. We look forward to continued monitoring of service. - James

    Verified purchase
    Staff

    Reviewed Sept. 24, 2017

    My mother was using a walker. She had a fractured her vertebrae in the last couple of years and she couldn't get out of bed. But had she had that thing on her arm and she might have been able to get ahold of somebody more quickly. She had some surgeries done and we thought she was getting to that point where she's going to live on the farm by herself. We needed to have an alert system that might help. We decided to use the LifeStation medical alert upon doctor's recommendation. It would have been better if the device would work via Wi-Fi when the person is out driving but other than that the LifeStation staff are very nice and knowledgeable. They're very good at what they do.

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    Response from LifeStation

    Hi, Jill, thank you for taking the time to write a review. You’re right, the LifeStation system is a great way to help someone who is recovering from surgery to be independent while still having help readily available to them. Our Customer Service Experts are always happy to help with any questions or concerns you may have 24/7 and can be reached at 877-833-2020.

    Verified purchase
    Customer ServiceFall Detection

    Reviewed Sept. 24, 2017

    I check my LifeStation every month to make sure it's working and they're fine. As soon as I press the button, the response is immediate and it’s great. As far as I'm concerned, everything is okay. I used the other medical alert system, Bay Medical, quite a bit as I was having a bad time and I kept falling. I didn't have any problems with it but the last couple of times that I fell, they didn't respond because I couldn't push the button. And so I wasn't too happy with the response which was nothing. Thank God, I was alright. So, I cancelled it and got this one, which so far, I haven't had any problems with.

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    Response from LifeStation

    Thank you, Patricia for your feedback. We are glad we were able to speak with you and had a chance to address your concern. We look forward to continued, monitoring of service.- Mark

    Verified purchase

    Reviewed Sept. 23, 2017

    A friend gave me my LifeStation system and my daughter thought that since I'm nearly 70, I needed one in the house. Though I wear it on my neck, I could also wear it on my wrist. It's pretty good and it's good to know that if I need it, I can just go ahead and press the button.

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    Response from LifeStation

    Lois, we’re so glad that the LifeStation system could give your friends and family added peace of mind that help is always available to you should you need it. Thank you so much for taking the time to write a review.

    Verified purchase
    Customer Service

    Reviewed Sept. 23, 2017

    I fell and I was in a position where I had no help, then finally I got some. I was in trouble, I hit the button, LifeStation sent me help. It was as if I called 911 myself. They're very responsible and I feel safe now.

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    Response from LifeStation

    Ronald, we are so glad that the LifeStation service helped you during your medical emergency. Thank you so much for taking the time to write a review.

    Verified purchase
    Customer Service

    Reviewed Sept. 22, 2017

    My landlord figured that I should have a LifeStation for my own safety at my age, so he got one last year. It seems to work out good and I've felt okay since I had it. It helps so far and one time, I had to call the paramedics and they took me to the hospital. I ring my bell, call the paramedics and they come and see what I wanted. Then they check me out and call the ambulance to come and get me.

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    Response from LifeStation

    Pauline, we’re so glad that the LifeStation service could help you during your emergency. It can be so important to get first aid right away during a medical emergency, so we’re glad you were able to have the paramedics arrive quickly because of LifeStation. Thank you so much for writing a review.

    Verified purchase
    Customer Service

    Reviewed Sept. 21, 2017

    I’ve been having some little accidents. I fell out of bed about a month ago and landed on my back. I woke up to go to the potty and I looked at the clock, it was 1:15. That was the last I remembered until 5:30 and people were coming to help put me up. I got a LifeStation life alert but I am dissatisfied with it. I didn’t like it for the price that I was having to pay. I had GreatCall life alert before and it was around my neck all the time. But my GreatCall expired and I was trying to get back to it. They wanted too much a month on it though and I couldn’t afford it. I received a notice from them the other day that they’d let me sign up again for it and this time it had a 911 button on it and it had a regular phone pad.

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    Response from LifeStation

    Thank you, Jo for your feedback. We are glad we were able to speak with you and had a chance to address your concern. We look forward to continued monitoring of service. - Marsha

    Verified purchase
    Staff

    Reviewed Sept. 21, 2017

    I fell five times so I got a medical alert device. I used to have a different medical alert service but I have Lifestation now and it's better since they're more caring. I've had the LifeStation for a month already and I accidentally pushed the button a couple of times. The LifeStation team came on immediately and I was happy about that. I feel more confident and safer using the LifeStation medical device. My experience with LifeStation was excellent overall and if someone asks me about it, I would tell them to get it.

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    Response from LifeStation

    Dorothy, thank you so much for taking the time to write a review. You’re right, we do genuinely care about our customers and want to ensure you are happy with our service. We so appreciate your recommendation of the LifeStation service to others.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 20, 2017

    I had six strokes and my husband is in Kuwait. He wanted me to get the LifeStation before he left so in case anything happened. We've tested my device and LifeStation was fast to respond. I feel like I'm not alone with it and I'm not scared anymore. I feel more secure and when I called, the reps answered all my questions and they were friendly and nice. They're absolutely wonderful.

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    Response from LifeStation

    Thank you so much for taking the time to write us a review, Mona. We’re so glad that the LifeStation service could help you feel more secure at home while your husband is traveling.

    Verified purchase

    Reviewed Sept. 20, 2017

    I'm by myself with a dog. My daughter lives on the other side of town. It's really hard for her and I don't want to ask her going home. So I got a LifeStation medical alert device. I only have the device for a week and I'm getting more used to it. It takes a while to get used to but it has been really good so far. I'm still able to get up in the morning when it's not raining and take my dog for a walk. Having LifeStation has been making me feel better. I feel safer and more confident now. Everything is working out fine.

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    Response from LifeStation

    Vera, thank you so much for taking the time to write a review. We’re so glad that having the LifeStation system could give you more confidence to walk your dog in the morning and go about your day without the fear of falling.

    Verified purchase
    Staff

    Reviewed Sept. 19, 2017

    I'm 70 years old and I live alone so I decided to get LifeStation just in case I needed it. I made a mistake one-time, I was opening a jar of pickles and I hit the button and immediately, there was somebody on my monitor asking me, "Are you all right?" So now, I just make sure that I'm not going to do anything around my stomach or chest area. I feel confident because I can hide it under my shirt and if I probably had put a wrist on, then I probably would have hit it more often than what I've done already and one-time is too much. There are other options online but this one, when I talked to the representative, was all positive. I would recommend them.

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    Response from LifeStation

    Edward, at LifeStation we understand that ‘False Alarms’ can happen, and we’re always happy to check on you to make sure you’re okay, even if it isn’t an emergency. Accidentally pressing your button can be a good way to see how fast LifeStation’s response time is in action so you’re reassured that during a real emergency you could get help as quick as possible. Thank you so much for taking the time to write a review, we’re glad the LifeStation system could give you added comfort.

    Verified purchase
    Staff

    Reviewed Sept. 19, 2017

    My son’s wife got LifeStation for me. My wife passed away in March so I'm alone in this house. I've got it on my neck and I put it on here when I'm by myself. If I fall and I can't get up, I could get somebody to help me. All I have to do is I'll hit that button and somebody will hopefully come and get me. I have some friends that I see wearing it around their neck too. Like a good friend of ours a long time and she always wears it. My experience with LifeStation is good.

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    Response from LifeStation

    You’re right Max, all you have to do is press your Help Button to get help in case of an emergency. Many seniors find that having the LifeStation service adds to their peace of mind and sense of security. Thank you so much for taking the time to write a review.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 18, 2017

    I keep falling and passing out and I've had to go to the hospital every year, but they can't tell me why. It's scary, so I got LifeStation earlier this year. I wear it around my neck in case I fall and I'm more careful now. However, nobody told me I'm not supposed to wear it at night and somehow, I laid down on it and accidentally pressed my alarm. They tried to call the numbers that I had and they couldn't get a hold of me because I was sound asleep. My medications won't let me wake up. Nobody could wake me, so the paramedics came out and my nephew said they arrived in no time. They were all very nice and they told me to put the device on a table. Overall, LifeStation has been great and I'm satisfied with their service.

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    Response from LifeStation

    Elizabeth, we understand how scary it is to have a medical emergency and not be able to call for help. At LifeStation, we want to make sure that help is always available to you should you need it. We’re glad you’re enjoying the LifeStation service, and appreciate that you took the time to write a review.

    Verified purchase

    Reviewed Sept. 14, 2017

    My husband and I live together, and we're both elderly. He is kind of deaf, and when he goes in the other room like in the bedroom and I'm in the family room, I can't hear what he's doing. If anything were to happen to me or to him, there would be no way of knowing. My son got LifeStation for me and we let it sit just in case. My son used to test it and I'm hoping this device would help. At least, my husband knows enough to push the button, so I feel more comfortable.

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    Response from LifeStation

    Gloria, we’re so glad that the LifeStation system could help you feel more comfortable in your own home. One of the greatest benefits of LifeStation is the peace of mind it gives that should you or your husband ever have an emergency, help is on the way. Thanks for the review!

    Verified purchase

    Reviewed Sept. 9, 2017

    I live alone and my neighbor is always very concerned so I thought having the LifeStation would summon her down. Everything went smoothly and I'm quite satisfied with LifeStation.

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    Response from LifeStation

    Joann, we’re glad you’re satisfied with the LifeStation service, we appreciate your review!

    Verified purchase

    Reviewed Sept. 9, 2017

    We were concerned about falls and just being safe and then we got the LifeStation Medical alert device. We love it and it's a great experience. I'm glad to have the confidence of my husband having it. I feel safe going out -- leaving that he has that. It's perfect. It fits right into our lifestyle.

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    Response from LifeStation

    Thank you for taking the time to write a review, Sharon. You’re right, having LifeStation can help give people a sense of confidence in knowing help is available should you need it. We’re so glad the LifeStation system has helped you and your husband maintain the active lifestyle you’re used to.

    Verified purchase
    Staff

    Reviewed Sept. 9, 2017

    I bought the LifeStation for my mother. It's an insurance policy in a sense. We had it for about a month and a half then my mother had to be in a convalescent hospital because she broke her leg. We haven't been using the LifeStation service but she had used it once. She pressed the button and their team responded to her.

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    Response from LifeStation

    Jim, thank you for taking the time to write a review, we’re happy the LifeStation system helped your Mother when she needed it.

    Verified purchase

    Reviewed Sept. 9, 2017

    I live alone and I have seizures. I’ve had LifeStation for three months and this is better because it follows wherever I go. I feel safer and free of doing things. I’ve got it for me and my sister and we’re very content with the things we’re able to do.

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    Response from LifeStation

    Mattie, we’re so glad the LifeStation system could provide you and your sister with greater peace of mind that help is available to you should you need it. Thanks for the review!

    Verified purchase

    Reviewed Sept. 8, 2017

    I’m 95 years old and legally blind so I decided it was time to get a medical alert device. After I got my LifeStation in the mail, my great-nephew installed it in my house so I could use it. I now have medical service if I need it and I plan to test the device to make sure I hear it in the back bedroom. I would recommend LifeStation.

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    Response from LifeStation

    Lorene, we’re glad having the LifeStation service could give you peace of mind. Thanks for the review, and we appreciate your recommendation of our service to others.

    Verified purchase

    Reviewed Sept. 8, 2017

    My experience with LifeStation has been fine so far. My daughter got this for me and fortunately, I haven't had to use it. I am living alone and my daughter realized the age I am right now. She just felt that I need help in case something would happen at home. I am still doing the same things I've done all my life. I'm active in the church, I do my shopping and I still drive a car. I'm just not extra busy but I keep busy. I'm happy that I have my LifeStation. If I didn't have it, I would be more nervous. My personality would have probably been different.

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    Response from LifeStation

    Eleanor, our goal is to help seniors continue living independent and active lives doing what they love. We’re so glad the LifeStation system could help give you peace of mind and worry less!

    Verified purchase
    Staff

    Reviewed Sept. 8, 2017

    I'm independent here at the senior housing and I'm paying for my LifeStation Medical Alert Service. I'm 74 and the alert device is good to have just in case. The only thing I don't like about this one is if I fall in the bathroom. I could wear my arm thing in the bathroom but what about if someone has to get in? I don't know how they would get in. But other than that my experience with LifeStation has been good so far and I would recommend one for all seniors and people that are alone.

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    Response from LifeStation

    Thank you, Ruby for your feedback. We are glad we were able to speak with you and had a chance to address your concern. As discussed, a Lock Box will be shipped to your address in a few days. Once it’s received please reach out to us at 800-998-2400 with any questions. We look forward to continued, monitoring of service. – James

    Verified purchase
    Staff

    Reviewed Sept. 7, 2017

    My husband is in a nursing home and I'm home alone. Everything is the same and I never had to use the LifeStation button but I called them just to check the button. Their employees are very good. A long time ago, I said that if the ambulance has to come here I want to go to St. Luke's Hospital, in Lehighton town. Everything is fine and it was a very good experience.

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    Response from LifeStation

    Faye, thank you for taking the time to write a review, and we’re glad you’ve enjoyed the LifeStation service!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 7, 2017

    Leela had a hip replacement and if she falls down, I want to be able to have some assistance. It's been very good with LifeStation. She could go anywhere she wants to go. She drives, goes out, and goes around town. When I had to call the reps for I didn't know how to use it and the power never came back on, it was an easy interaction and they were very helpful. Also, she did something wrong picking it up or something right there went off and they responded right away.

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    Response from LifeStation

    Bobby, thank you so much for taking the time to write a review, we’re glad the LifeStation system has given your family greater peace of mind that help is available should you need it. You’re right, our Customer Service Experts are available 24/7 to help with any questions you may have.

    Verified purchase
    Customer Service

    Reviewed Sept. 7, 2017

    I was by myself when I had a slight stroke and fortunately, a neighbor saw my car port open, came over to check on me and called 911. After that, I got a LifeStation unit. I’m currently with my son, but I’m going back home after the hurricanes are over. I’m almost 83 and the unit hangs around my neck when I have it on. It’s a bit expensive every month, but I feel a little more protected and it provides my family with peace of mind when I’m home by myself.

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    Response from LifeStation

    Betty, we’re so happy you have the LifeStation system so you can get help in case you ever have another emergency! We’re glad it could provide you and your family with greater peace of mind, thank you for the review.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 7, 2017

    I got very sick and two days in a row, my daughter found me on the floor. I laid there all night long but I didn’t know how I got there. That's the reason I got a LifeStation device. They respond quickly and it makes me feel secure. The LifeStation team is friendly and professional. I’ve accidentally pushed the button and they were great when I tell them it was an accident. I have also referred some people to LifeStation.

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    Response from LifeStation

    Sherin, we understand how scary a medical emergency or fall can be, so at LifeStation we never want you to worry about how you’ll get help again. With LifeStation if you ever need assistance then help will be there at the push of a button. Thank you for taking the time to write a review, and we appreciate your recommendation of our service to others.

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    LifeStation Company Information

    Company Name:
    LifeStation
    Year Founded:
    1976
    Address:
    2 Stahuber Avenue
    City:
    Union
    State/Province:
    NJ
    Postal Code:
    07083
    Country:
    United States
    Website:
    www.lifestation.com