How ConsumerAffairs uses cookies

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link:

LifeStation Reviews

4,947,670reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.
+1 more
Author picture
Edited by: Justin Martino

About LifeStation

LifeStation has more than 40 years of experience in the medical alert industry. The company provides medical alert technology to help seniors live safely and independently. Its systems include 24/7 U.S.-based monitoring through LifeStation’s TMA Five Diamond-certified and FM-approved response center.

Visit www.lifestation.com/our-medical-alert-company
Pros
  • Optional fall detection
  • No long-term contract required
  • GPS capabilities
  • 30-day money-back guarantee
Cons
  • Some bulky devices
  • $99.95 upfront fee
  • Few accessory options

LifeStation Reviews

Filter by Rating

  • (1,158)
  • (202)
  • (108)
  • (35)
  • (50)

Popular Mentions

    How do I know I can trust these reviews about LifeStation?
    • 4,947,670 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about LifeStation?
    • 4,947,670 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 10 Reviews 1125 - 1275
    Verified purchase

    Reviewed Nov. 18, 2017

    I had stents put in and I had a bypass and I've been using the LifeStation medical alert device since March. Out of 10, I’d give them a 9 in terms of comfortability

    It works but I never had to use it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Hi George, thank you for taking the time to write a review! We appreciate your recommendation of our service and are happy to hear that you find wearing your pendant to be comfortable.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 18, 2017

    Kaiser suggested LifeStation's medical alert program. My husband's 82 and he has three major health problems. They’re very serious and he could die from them. In September, we had gone to the emergency three times. And he was admitted to the hospital the latest time. We did not need the medical alert because we’re five minutes away from the hospital and I drove him. We haven’t had to call LifeStation that often but whenever we've had, the team has always been helpful and they solved the problem.

    I tell my husband that he needs to test the button every month. He said he would do it later but he didn’t. And the battery ran out because he waited too long, and LifeStation sent him a new button that he wears around his neck. When the battery died, there was something beeping on the machine so I called, and they said they’d send someone out. But it took more days than I thought it would for him to get here. And in the meantime, we didn’t have anything to use. We also had the key thing that hangs on the outside of the door but my husband gets worried about stuff. And he says it looks too much like a real estate entry key and people might break into the house, so he didn’t want it on the door. We only had it on there for two months but now, it’s up in the box that it came in.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Marion for your feedback. We’re glad we were able to confirm that your console is functioning properly. Feel free to contact our 24/7 customer service line at 800.998.2400.

    Verified purchase
    Customer Service

    Reviewed Nov. 18, 2017

    I heard about LifeStation from a friend, and decided to get one to make my kids, as well as myself, feel better. I’ve been with them for seven years, and I’m very happy with them. Their price is right, and I don’t have to sign up with any contracts. Plus, everybody that I talked to has been pleasant. Every once in a while, they call me and ask if I’m okay and I reply. And then sometimes, I call them on my own to let them know that it’s still working and that I’m fine.

    One time, I must have pressed the button on my necklace while I was taking a shower. They called me and I didn’t answer, so they called my daughter and told her that they couldn’t get a hold of me. By that time, I got out of the shower and I was drying myself off when I heard my daughter and her husband knocking on my kitchen window by my driveway. They just drove in and so I went to the door and my daughter was in tears because she thought something happened to me. I told her that I was okay, and they said that they tried to call me. Ever since then, I have a phone in my bathroom because I don’t want to scare anybody like that. LifeStation has allowed me to be more independent, less worried, and I love it. I’m gonna be 91 and I feel healthy, but I feel comfortable having it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you so much for your review, Valerie! We’re glad to hear that you’re happy with the LifeStation service and that you are impressed with our swift response time. We work hard to provide the best customer service experience possible, so we’re glad that you’ve found all of our representatives to be polite and helpful.

    Verified purchase

    Reviewed Nov. 18, 2017

    I'm a widow now and my family decided that I should have something because I'm by myself a lot. I bumped into it a couple of times and I got people out here. They're right on top of everything. I was working in my workshop and I carry it around my neck. And I turned around. I'm sure I leaned down on the work bench and hit the emergency button. I didn't know until I walked up in the front yard. My neighbor and then, my brother ran out here but we cleared that up. I explained to him what happened.

    The only time I take it off is in the shower. And maybe I should wear it, then. I wish it wasn't only around the house. I wish we could have it enabled around the country. I have thought about changing to the other ones. 'Cause I don't get out that much. And I'd hate to be sitting somewhere with a heart attack, and not be able to reach anybody. This is my third year now with LifeStation. It's all right.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you for your feedback Richard, we appreciate your review. Good news! We have a Mobile GPS unit that you can wear wherever you go to get help anywhere! If you’d like to learn more about our Mobile GPS unit, we can be reached 24/7 at 877-478-3390. We’re glad that you enjoy having the LifeStation system, and that it could help you to feel more secure.

    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 18, 2017

    My daughter was living with me so I had someone here at the house if anything happened. But once she moved out she insisted since I was living alone that I get something so I got the medical alert. I’m on a lot of medication, I’m on blood thinners, I’m clumsy and I have a habit of falling. I’ve broken ribs in the past and I’ve cut myself bad. I’ve had LifeStation for couple years now and I haven’t really had to use it, I feel safer knowing that I have it.

    One night while I was in the garage working, I must’ve hit the button and I couldn’t hear the LifeStation monitor thing go off. The next thing I knew, people from the fire department and an ambulance were here. They were quick and I was grateful that nothing had happened but I felt bad that they came out and it wasn’t an emergency. I wasted their time. I wish the wristband was different too. I like that I have the lock box on my door because the handle to my front door doesn’t work. So if you shut that front door, you have to have a key to get back in and I’ve made a mistake a couple times. When I brought my dog out and I had it jump off, I was locked out of the back and I had to climb over the fence to go to the front yard to use the little lock box with my key to get back in. I’ve used that quite a bit ‘cause I’ve gotten locked out.

    Also, even though it’s a comfortable device, I don’t like the display and the pins pop out real easily. If I’m making my coffee in the morning and I hit the front cabinet, it’ll pop off. I like the black device better too because the white one becomes dingy dirty after wearing it for a while. Maybe if I can put it in bleach and the part that goes around and see if I could get it to be white because they changed it when I had to go wireless. Other than those, it’s been a good experience. I can call LifeStation for support and I can call them and check and make sure the device is working the way it’s supposed to be working.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Cheryl for your feedback. As discussed, your new help button is on the way. Please contact our 24/7 customer service line at 800.998.2400 when it arrives. –Blaire

    Verified purchase

    Reviewed Nov. 17, 2017

    If something would happen to me, especially in the house or if I was outside and I have LifeStation device on my neck or arm, I would have some help. So far I was satisfied with it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you for taking the time to write a review, Mirtis! You’re right, all you would have to do during an emergency is press your Help Button to get aid!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 17, 2017

    I’ve had a lot of problem with my hip. And after replacement, the hip kept going back out and I'm living alone, so I got a device from LifeStation. We have pull stations here, but it’s a real concern if I'm not able to get to one. I'm fully glad I'm able to have the LifeStation. It’s gone off by accident in the past, and the LifeStation team was very prompt in answering and getting me the help I needed.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Beverly, you’re right- antiquated pull systems are not as effective as having a modern medical alert device in your home. Pull systems are often faulty, older, and are ineffective if you can not reach the cord. LifeStation’s Medical Alert Device is available wherever you are in your home and connects you with one of our Operators right away so you can get help. We’re so glad you’ve been happy with the LifeStation system and have found our Operators to be helpful. Thanks for the review!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 17, 2017

    I hurt my back and I have a walker, and since I'm 81, I said the smart thing is to have a LifeStation medical alert. I've had it for four years and I'm very happy with it. I haven't needed it though. I just test them every month and their reps always answer. I feel safe in general because I got the button to push. However, my bracelet is worn out so I've had safety pins on it. Nonetheless, I know that I'm going to get one in soon. I'm going to call them anyway because I think it was about two years last time and things started buzzing which means I had to have the device reset. I called them then and they sent me a new bracelet and reset my thing. It was an excellent experience and I have recommended them to friends.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Marlene for taking the time to write a review. We’re glad to hear that you enjoy having the LifeStation system. Your new wristband attachment should be arriving any day now. Feel free to contact our 24/7 customer service line at 800.998.2400. –Angelo

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Nov. 17, 2017

    My LifeStation device gives me a sense of security. I have it around my neck and I use it mainly when I’m in the shower. Sometimes I forget to put it on, but I know where it is always, and I can get it. It went off one time when I was in the shower, and we learned that the battery was low. LifeStation immediately contacted me and sent me a new one, and everything was worked out beautifully. And the responders who responded immediately, even though it was 1:00 at night, said, “Now you know it works”. Also at another time, I had it on the chair in my shower and my cleaning lady set it off. I called immediately to tell them that it was a mistake and they told me they already contacted the responders and they were coming right away. It was very quick. And I’m completely satisfied with it. I'm supposed to test it by pushing the button to set it off but I don’t do it since I know it works, and I don’t worry about it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Hi Mary Jane, many customers have a greater feeling of comfort and security because of the LifeStation device! We’re so glad you enjoy having the LifeStation system, and we appreciate your feedback.

    Verified purchase
    Customer Service

    Reviewed Nov. 17, 2017

    I've been using LifeStation for three years now because I was living by myself. It's right next to me all the time. I like that they're fast to answer.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thanks for the review, Anita! We’re glad that you enjoy the LifeStation service and find our response time to be quick!

    Verified purchase

    Reviewed Nov. 17, 2017

    November 14th of this year I'm 90 years old. And I felt I live alone and I thought that I should have something. I feel much better that I have LifeStation. I would recommend it. However we had rain and lightning and then the power went out for just a few seconds. And then after a while, it went out again for a few seconds. So I got the new LifeStation device and my brother-in-law was here and he installed it and sent the old one back.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Mary, thank you for your feedback. We appreciate that you took the time to write a review. We’re so glad that our Customer Service Experts could assist you when you needed a new system. We’re happy to hear that you’re satisfied with the LifeStation service!

    Verified purchase

    Reviewed Nov. 16, 2017

    I’m doing pretty good with LifeStation. I don’t wear the necklace all the time, but I put it on at night when I go to bed just in case. I have heart issues and I live by myself, and I decided I’ll try the LifeStation for a while. I’m more than 80 years old and I haven’t had an accident yet and I hope I never do, but it’s good to know that I have it. I can get to the doctor quicker.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Ann, you’re right! It’s great knowing that help is available should you ever need it, and that’s why so many people love having LifeStation. Thank you so much for writing a review.

    Verified purchase
    Customer Service

    Reviewed Nov. 16, 2017

    My son lives across the street and his wife but they got a business of their own and they don't call all the time. And he's the one that told me I should get LifeStation.When my first one quit I had another one with different color however its not working now either. But overall LifeStation is excellent.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Virginia for your feedback. We’re glad we were able to confirm that your help button is functioning properly. We look forward to continue monitoring of service. -Britney

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 16, 2017

    I fell and broke my ankle and I use the walker. And I live with my brother who takes care of me, and he got me the LifeStation. I tested my device and pressed the button to make sure it was still working. The alarm went off and then a person came on and asked me if there was a problem, and I told them I was just testing it. LifeStation's customer service is all right but they could be a little quicker when they answer the calls.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Adeline for taking the time to write a review. Please remember that our emergency and non-emergency customer service lines are separate. We know your wait time experience will improve in the future. We look forward to continue monitoring of service. –Peter

    Verified purchase
    Staff

    Reviewed Nov. 16, 2017

    My wife and I both had to work and we're worried about my mother in-law being home alone so we got her a LifeStation device. We've contacted LifeStation when we've had issues with it and they answered the questions. They took care of the issue. I would recommend them. I think they're good.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Peter, we understand being concerned about a loved one who is prone to falls being at home alone. We’re so glad that having the LifeStation system could bring you greater peace of mind that help is available to your mother-in-law should she need it. Thank you so much for sharing your thoughts with us.

    Verified purchase
    Customer Service

    Reviewed Nov. 16, 2017

    I was having trouble with my legs. They would give away on me, and then I would fall. One day it was terrible. I fell three times in one day and my son says “This is it!” and I said “This is it? What do you mean? I’m not going to the hospital.” And he says “Well, you fell”, and I said “Yes, I know.” But I did give in. My son got me a LifeStation device. He said it's something that will help me if I fall or if I need something. All I have to do is pick up the phone and just call and they will help me. It was March 4 and I was fixing my plugs for LifeStation and I accidentally pulled it out and they called and said “Okay, Audrey. What do you need?” I said “Not a thing in the world. I got crazy and pulled out the wrong plug,” and I heard them laugh.

    When I do make a mistake it takes them a little longer to answer me but that’s okay, because it’s not an emergency or anything, it’s my dumbness. I like what I have and I’ll go clear as far as I can go with it. Every time if I called them, I’d say “I’m sorry, I hit the wrong button or I pulled out the wrong thing”. They would say “Audrey, that’s all right; that’s why we’re here to help you.”

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Audrey, we understand why your son would worry about you when you have your falls, and hope having the LifeStation service could ease his mind. You can rest easy knowing that should you fall or need help, all you have to do is press your help button to get emergency aid. Thank you for the review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 16, 2017

    I live alone and I’m very active in my home and you never know when I may fall or need something. Our consumer guru down here at Atlanta, Clark Howard, recommended LifeStation. So far, I am very satisfied with their service. I even have a swimming pool and I have tested the device underwater and it worked fine. Also, my granddaughter was here one time and I went way into the backyard and tested it. I told her to stay up here in case LifeStation reps couldn’t hear me and they heard me, they answered and I heard them. The device works wonderfully. Fortunately, I’ve never really needed them in an emergency. but I do check with them every month like I’m supposed to and they do answer the phone. They check the battery and verify everything that is important. It's very comfortable and it's everything I hoped it would be. I’ve already recommended them to a friend.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Ingrid, thank you so much for taking the time out of your busy day to review our service! Our LifeStation system is made for people like you who are active and enjoy going about their day without fear of falling. We’re so glad to hear that you enjoy having the LifeStation system and if you ever have an emergency just press your Help Button for aid.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 15, 2017

    I'm old and my daughter got a LifeStation for me. It makes her feel confident and it doesn't bother me. I know it's there and I feel good about it. I wear it around my wrist, but I don't really like it. Although it's better than wearing it around my neck. I couldn't stand anything around my neck. I've tested it enough and they've responded right away. My great-grandchild kept pulling at my bracelet and accidentally pushed on it one day. They answered and were very nice about it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Laverna, thank you for taking the time to write a review! We’re glad that you’ve enjoyed having the LifeStation system, and that it has made your family feel more at ease. It’s good to hear that the wristband attachment works well for you.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 15, 2017

    My husband passed away, and my children didn’t want me to be alone, so they wanted me to have a medical alert device. We got the LifeStation, and it’s been very, very, very good, so far. Thank the Lord that I have been healthy and haven’t had the need to call for help, but it’s nice to know that I can use it if I need it. I take the device with me during my walks, and it also makes me feel secure being in the apartment. I have a grab bar near the outside of the shower, and I hang my LifeStation there in case I should fall in the shower.

    The people from LifeStation have been very friendly when I called in to check. I’ve also had a couple of instances where I made the alarm go off because I had my necklace on and I got near to face the bathroom sink, and it punched the button. I felt bad that it happened, but everybody responded, and everything worked out. There was also another time when the thing went off while I was playing dominoes, and the police came. Usually, the police come first, then the EMTs or paramedics, and if you need an ambulance, they would also call for that.

    With LifeStation, my children have less worries, but they still have some concerns. My children both work, and I’ve tried to call LifeStation and leave a message for my son. It wasn’t an emergency message, and they said that they didn’t deliver messages. My family is really concerned, but they know that they’ll get a call if anything happens.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Carole for your feedback. We are glad we were able to speak with you in regards to how the service works. Feel free to contact our 24/7 customer service line at 800.998.2400.

    Verified purchase

    Reviewed Nov. 15, 2017

    LifeStation is my first and only medical alert device. I’m an old man and I live by myself, and I needed something to give me a little protection. If I fall down or something, I have something to back me up a little bit. I've never had to use it, but it’s a protective thing.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thanks for the review, Julius! You’re right, with LifeStation, you’re always protected in case of an emergency. We’re so glad you’ve enjoyed having the LifeStation service.

    Verified purchase
    Staff

    Reviewed Nov. 15, 2017

    I've had three strokes, a triple bypass and I have dystonia so my son and daughter-in-law got LifeStation for me. I feel more comfortable having it. I check the system once a month and then somebody will respond to me to find out if I was okay. Then I tell them, “Just checking my system,” and they say, “Okay. Fine. We're going to reset you.” They're just really sweethearts. They talk to you and they try to calm you down.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you for taking the time to write a review, Judith. We pride ourselves on our excellent customer service and are glad to hear you've enjoyed speaking with our representatives. We’re happy to hear you enjoy the LifeStation system.

    Verified purchase
    Customer Service

    Reviewed Nov. 15, 2017

    Living alone, I like to have the LifeStation on. It has given me confidence. Everything was very good when I called them and they answered very well. I recommend them.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you for your review, Thomas, and we appreciate your recommendation of our service to others. We’re so glad that having the LifeStation system could give you greater confidence.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed Nov. 15, 2017

    I previously had Life Alert and though their services were fine, their billing was pretty bad. Over a three-year period, they got me for $720, and that bothered me so I switched. I have never had to use LifeStation in an emergency, but I do check-in periodically and make sure it works. They answer promptly, and they also thank me for holding. They’re professional but they also are friendly. I get along with LifeStation just fine. I have a chronic medical problem, and I’m glad that LifeStation is there if I need them. I sleep better at night because of that. I’m very satisfied with it, and I was also quite pleased when they sent me a gift card because one of my neighbors got LifeStation. She wanted to get Life Alert, and I told her no because the monitoring service is cheaper with Life Station.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Diane, we’re so glad you were able to switch over to LifeStation for a better service at a better price! You’re right, other companies may be overpriced, where we focus on offering a reasonable price and keeping our customers happy. We’re so glad you’ve enjoyed having the LifeStation system, and that you were able to take advantage of our Refer A Friend program! Thank you so much for your review.

    Verified purchase
    Customer Service

    Reviewed Nov. 14, 2017

    I feel more safer having the LifeStation. I have shortness of breath because of my asthma. I came across LifeStation and they had contacted me then I had ended up hooking up with them. Every time I push the button for the home-base, I had a couple of questions and they were right there and helped me out okay. I didn't know that I can test the one that I wear. Still, the response time during the tests is good.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thanks for the review, Edward! We’re so glad to hear you’ve enjoyed having the LifeStation service and feel more confident with it in your home!

    Verified purchase

    Reviewed Nov. 14, 2017

    I've had LifeStation for about 5 years and it’s been good. I feel safer with LifeStation. I wear it around the neck and it’s comfortable.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Iris, we’re so glad to hear that you enjoy having the LifeStation system, and appreciate your loyalty for the past five years. Thank you so much for taking the time to write a review.

    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 14, 2017

    I have both hips redone on 2002 and 2003 and I had surgery on my arm because I broke my elbow when I fell the last time. My doctor in Tulsa signed me up for help to balance. I also have a LifeStation Medical Alert device but I don't use it at all. I used to charge it on time but I found out it didn't help me past the house. I drove and went to town and I did things. I was outside a lot. I work in the yard and I had it on but it was out of range. It was all right within the house but it just didn't take care of me so I just took it off. I'm not happy with it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Wanda for your feedback. We recently attempted to reach out to you. We would love to give you information on our Mobile GPS device. Please feel free to contact our 24/7 customer service line at 800.998.2400 with any questions. - Molly

    Verified purchase
    Customer Service

    Reviewed Nov. 14, 2017

    I'm satisfied with the service I receive from LifeStation. I feel safer that I have their device. I wear it around my neck all the time and even in the shower. I have them for a couple of years now. My neighbor gave me their phone number, I called them and set it up. I’m handicapped and I live alone but in a one-story house. So, if I can’t get a hold of one of my neighbors, I can call LifeStation.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    We’re glad you’re satisfied with the service, Virginia! You’re right if you ever need help all you have to do is press your button! Thank you for the review!

    Verified purchase
    Customer ServiceFall DetectionStaff

    Reviewed Nov. 14, 2017

    I lose my balance and I fall down. So, my wife thought I should have a LifeStation, and I have had a chance to use it. I've set it off a couple of times and had a good response with it, which took maybe three or four minutes that time. I told them it was a mistake as I was changing something out there and I set it off. She said, “Oh, that's all right. We know it works now". I fell off the floor one time and laid out there a bit. My falling down is getting worse. The other day, I was seeking therapy and my wife let me out of the car and I walked a little bit. My knees just collapsed on me but I didn’t use the LifeStation then because my wife was there and I was also there taking therapy. We haven't used it that much but I find having my LifeStation re-assuring. Somebody who lives alone, or anyone, like in my case, should have one. I get out the yard and work around and my wife couldn't hear if I fell. LifeStation is working fine and I'm really satisfied with it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Richard, we’re glad to hear that you’re enjoying the LifeStation service and that having it could bring you greater comfort. Thank you so much for taking the time to share your feedback with us.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Nov. 14, 2017

    My husband was in a facility at the time that I got my LifeStation. I was living alone and I have my medical problems. I was on the computer researching which were the best ones and it was recommended by Consumers Digest. I have the lockbox on the door and LifeStation gives me a sense of security and peace of mind knowing that I can get help quickly. I have it for three years now and I test it every once in a while. Sometimes, when I'm standing by the kitchen and doing dishes, if I lean against the sink and I’m wearing the device, it goes off and they’re quick to respond in about a minute.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you for sharing your thoughts with us, Beverly. We’re so glad to hear that you enjoy having the LifeStation system and that it makes you feel safer. We appreciate your feedback.

    Verified purchase

    Reviewed Nov. 13, 2017

    LifeStation is my first medical alert system. My children insisted I get it so I can live by myself. I'm satisfied with it and I feel safer to a certain degree having it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thanks for sharing your review with us, Bernard. We’re glad that you’re satisfied with the LifeStation system and enjoy having it.

    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 13, 2017

    My sister has a medical alert device and I started to have a little of a health problem and I had been in and out of the hospital. So, my children decided to get the LifeStation for me because I'm by myself. I was on my porch this summer and my band must have turned. And when I put my hand on the banister, it must have rung for help. It goes first to my sister who lives next door but she wasn’t home, and all at once, the ambulance was right here. They came down in no time. I asked what was going on and told them I didn’t push my device by mistake and didn’t know the band turned. They said they wanted to come and see me anyway. Now, I know the LifeStation is a great thing to have. It's handy. I'm 83 years old and for a while, I had to have somebody in here with me, but now I can do a little bit on my own. And I know that it's right there if I need it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Susan, we’re so glad that your ‘false alarm’ could show you how quickly LifeStation responds during an emergency. We’re glad to hear that you’re happy with the service and appreciate your review.

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 13, 2017

    The person I tend to got very sick and passed out due to an asthma attack. So, she decided to get a medical alert device from LifeStation, and she feels more at ease now that she has it. She lives by herself, and if she were to have an emergency, she knows that they are going to respond right away. In fact, I’ve accidentally pressed on it, and LifeStation answered right away. So, she is very satisfied with it. LifeStation also sent in a new box, and we had to send them back the old one. I wasn’t sure on how to install it, so I called them and they guided me through it. They told me exactly what to do, and it was very easy. LifeStation is something every elderly person who live by themselves should have.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Gabby, we’re so glad that having the LifeStation device could help the person you care for to feel more confident. Thank you so much for taking the time to write a review.

    Verified purchase

    Reviewed Nov. 13, 2017

    I got my medical alert years back and at that time, it was just set up for the boarding house that I was in. And when I moved here, LifeStation is up with a unit that protects falls and can pinpoint your location. So I went with the new one because I do walk and I need to need somebody to be able to call for help.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Floyd, it is great to hear that you lived in a boarding house that supplied the LifeStation system to the residents! LifeStation is a great system for boarding houses or senior homes that house several people in one place. We’re happy to know you’ve upgraded to your own personal Mobile GPS system that can protect you wherever you go. Thank you for taking the time to write a review.

    Verified purchase
    Customer Service

    Reviewed Nov. 13, 2017

    I’ve had about four emergencies but there is time lost before the operator actually answers. I wish the response time is shorter and quicker. But once they answer, they're very good. They stay on the phone until the fire department shows up, and they try to find out what’s wrong with me. I feel a little bit more secure with LifeStation.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Garry for your feedback. We’re glad we were able to assist you during your time of need. The safety of our customers is our #1 priority and we’re constantly working to ensure you get the fastest response. Feel free to contact our 24/7 customer service line at 800.998.2400.

    Verified purchase
    Staff

    Reviewed Nov. 13, 2017

    My mom was very unstable on her feet. She had had numerous strokes before and very poor vision, so if my brother was out of the house, we wanted something where she could contact somebody if she needed, and it worked very well for her. We live in a very rural area, and LifeStation was one of the systems that worked very well. Some of them wouldn’t work so that was the one positive thing that made us choose that. We tested the LifeStation service as what is recommended, and we got a pretty quick response--usually within one or two minutes, and they are very helpful. My mother actually had to use it one time, which, it was worth the price of it right then. It was very reassuring to know that she was never completely alone in the house. I would recommend it to someone.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Carla, we’re so glad that having the LifeStation service could reassure you that help is available to your mother whenever she needs it. Thank you so much for taking the time to write a review.

    Verified purchase
    Customer Service

    Reviewed Nov. 12, 2017

    I got a medical alert device so that if something happens during the night, I can press the button. I used to have one that I can use as a watch, which I put on first, then I got the machine upstairs to talk to. Now, I’ve had the LifeStation for a couple of years now, and it’s so big and hard to carry. I saw on TV that you can put a chain around the neck, or sometimes, put it in a clip then clip it on a T-shirt with a pocket, and it’s easy to carry. But with the one that I have, if I put it on a shirt outside the pocket, it falls off because it’s too big. The clipping of it doesn’t carry the weight. So, if I’d be able to change up, I’d appreciate it. Other than that, I have no complaints. I’ve accidentally pressed it once while changing the battery, and they knew what to do. Somebody called me, and I told them that everything was fine.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you for taking the time to write a review, Rocco. We recently reached out to you and left a message to inform you about our Mobile GPS device. Please contact our 24/7 customer service line at 800.998.2400.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 12, 2017

    I live alone and I definitely feel more secure with LifeStation. I wear my device on my wrist and I never take it off. My dad had had one for a very brief time around his neck, and he was constantly been setting it off in the night. So, when I got mine, I wanted to go with a bracelet. And I’ve been very pleased with it. The LifeStation team responds instantly whenever I set my device off. I was taking some papers and magazines out to the alley, and they slipped and in grabbing them, I hit the button and set it off. I was trying to catch the stuff before it all fell on the ground. And it was until I got back up to the house that I heard them calling me. It had been four minutes and when I got close enough to the house, then I could hear the voice inside the house, at which I assumed was the radio. And then I heard them call my name and I realized what I had done.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Joyce, you’re right! Sometimes having a ‘false alarm’ can show you just how fast the LifeStation response time is! We’re glad you enjoy having the LifeStation service, and our ‘instantaneous’ response time! Thanks for the review!

    Verified purchase

    Reviewed Nov. 12, 2017

    LifeStation is a reinforcement and a protection for my mother. The device is working fine, and she feels independent, less worried, and more confident having it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thanks for the review, Mary. We’re happy that having the LifeStation system could help your mother to feel safer and more independent.

    Verified purchase
    Customer Service

    Reviewed Nov. 12, 2017

    We've complained a couple of times about LifeStation because when we do the monthly test, it takes two minutes for them to call back. I brought this to their attention and they said I needed to call their customer service number and ask them why. Because if I just call 911 on my cell, it would be LifeStation by double. Although, they said that's just how long it takes. But if my wife is choking, it takes 45 seconds and that's a long time. When she hits it, it will go emergency three times and then it stops. Then it's supposed to connect. That takes about 45 seconds and it's ridiculous. The device is not responsive enough and that in turn, causes me to be concerned when I leave my wife all alone in my home. I need to ask them also if I can get a machine with a bigger button. Because my wife has severe tremoring spasticity. When she uses her hands, it shakes uncontrollably. And sometimes she cannot hit that button.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Robert for your feedback. The safety of our customers is our #1 priority and we’re constantly working to ensure you get the fastest response. Feel free to contact our 24/7 customer service line at 800.998.2400. -Janet

    Verified purchase

    Reviewed Nov. 12, 2017

    I’ve had my LifeStation for about five years now. I’m a widower and I live by myself. My daughter doesn’t live close to me. The device makes me feel a little better. It’s a great thing.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    George, we’re so glad to hear that you enjoy having the LifeStation system, and appreciate your loyalty for the past five years. Thank you so much for taking the time to write a review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 12, 2017

    At the time that I needed a medical alert service, LifeStation was available and they have a competitive price. I enjoy the device and I depend on it. I call in monthly, their team answers and they're professional. However, for years, there has been a mix-up because I have an unusual address. I live on Santa Carla and a lot of people, when they go to repeat this information, they say Santa Clara. Santa Clara is in Tucson so it’s 20 miles from me and that would be a big delay if they don’t call someone here in the city that I'm at. I could get an EMT to my house very easily. But if they send it to Tucson, that would not be good. Every time I call them, I ask them about it and they say they have the information that they should call Green Valley as opposed to transferring the call to Tucson. Nonetheless, I’m happy with them.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Doris for your feedback. We recently tried to reach out to you to ensure we had the correct information on your account. Feel free to contact our 24/7 customer service line at 800.998.2400.

    Verified purchase

    Reviewed Nov. 11, 2017

    I broke a hip so I got a LifeStation and it's been with me for three years. I haven’t really had to use it but I feel safe having it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thanks for the review, Ruth!

    Verified purchase

    Reviewed Nov. 11, 2017

    I've had LifeStation for a long time and I'm satisfied. I keep it plugged in all the time and though I've never used it, it's here when I need it. I've got it in my bedroom, next to my bed. I've got the necklace but I've never worn it. I don't want to wear it as it gets in my way. It's too big and I'm just a little person. Also, I don't like paying that fee every month.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Hi Arlene, thank you for your feedback! We’re so happy to hear that you enjoy having the LifeStation system!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 11, 2017

    When you get to be 91 years old, you feel that you could fall, and that is my main problem. If I were to fall outside, there would always be someone around. But in my home, I live alone; I could go, perhaps several hours if I didn’t have the alarm. A couple of years ago I had two handsome firemen knock on my bedroom door at 2:00 in the morning. I rolled over and pushed the little button and I think they were very alert. And I mentioned it to a friend who also had an alarm. She said the same thing happened to her so we felt very relieved that something like would happen. I call their customer service about every six weeks just to check on it, and that always works correctly. I feel that I would be very comfortable continuing on with the service.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Karla, thank you for taking the time to write a review. We’re so glad that you enjoy having the LifeStation service and that you have found our response to be quick and professional. We’re happy to hear that having the LifeStation service gives you greater peace of mind.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 11, 2017

    I got LifeStation for my mom. Their rep told me an old price and they let me have it for that price which was great. My mom fell and broke her hip and it never healed up right so I decide to get her one because I felt like she might fall and I won’t know because she lived by herself. LifeStation's real good because I feel like if she’s in a problem, she can just message and they’ll come.

    Sometimes, she’ll have it on and she’ll press it by mistake because it’s around her neck and they would talk to her on there. Overall it’s great experience. A lot of times, I call in and if she took bath and forgot to put it on and I try to make sure she had it on because that’s for her own benefit. If anything happens, she can call them instead of trying to get to the phone and call me.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Juanita, we’re so glad we were able to honor that price for you and that you’ve been happy with the LifeStation service. It is great to hear that having LifeStation could bring you greater peace of mind. Thank you for sharing your thoughts with us!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 11, 2017

    I live alone and I’m 82 and LifeStation makes me feel more secure. I used their emergency service a couple of times and it was fortunate for me that they were available for me. The response time was very fast. The LifeStation team has been very efficient, which is the main thing I needed if I have to use their service. It has worked out very well for me. But the bracelet part is all broken up so I just have the alert part and I'm wondering if I can get another one but otherwise I'm very satisfied with LifeStation. Just keep up the good work.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Helen, thank you for taking out the time to write a review! We are glad to hear that you received your new wristband. We look forward to continue monitoring of service.

    Verified purchase
    Customer Service

    Reviewed Nov. 11, 2017

    My kids insisted that I get a medical alert device in case I’d fall, and I’ve been with LifeStation since. I’ve had it when I lived in my townhouse for some time. It went off one time while I was doing something out on my patio, and I accidentally hit the button. Bit, I was able to answer and tell them that it was an accident. I have since moved into a senior apartment, and I tested the device to make sure it works, which it did, but it was so loud. So, I haven’t used it in my apartment because I’m afraid that it’ll scare somebody. I wish there was some way I could turn it down a little bit. Nonetheless, it was good to know that it was working, and I’ve been satisfied with it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thanks for sharing your story with us, Marlene. We’re glad that your children prompted you to get LifeStation so that you could easily get help in case of an emergency. Our system is loud so that people will be notified easily during an emergency, and so that you can hear when it has been set off from a distance away. If you ever set off your system by accident, it’s okay, just let them know it was an accident and our operators are happy to reset the device for you. Thank you so much for the review, and we appreciate your recommendation of our service to others.

    Verified purchase

    Reviewed Nov. 10, 2017

    It feels good to have the LifeStation. I haven't had any experience with it yet, but the LifeStation team was coming through the door once. When I heard someone talking, I thought it was somebody talking in his sleep. But they showed up, knocked at the door, and I answered it. I would recommend LifeStation.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you for taking the time to write a review, Jan! We’re glad that you enjoy having the LifeStation system, and appreciate your recommendation of our service to others.

    Verified purchase
    Customer Service

    Reviewed Nov. 10, 2017

    I'm old and I live alone so I got LifeStation. I got it through Kaiser since they offer a cheaper rate. It made my sons feel better knowing that there was someone that I could call if they weren't around. I'm very satisfied with LifeStation's service. I push the button once in a while to verify that everything is working and they're always there. Also, a year ago, someone stole my wallet and I changed all the numbers on all my cards. Somehow, it changed the emergency number and the life alert couldn't be reached. LifeStation was very nice then and kept the line open anyway and notified me of what was happening. They also didn’t disrupt anything just because I lost the connection.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you for sharing your review with us, Georgia! We are so glad to hear that you’re satisfied with LifeStation’s service and that it could bring you great peace of mind.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 10, 2017

    LifeStation has been excellent. When I need them, they’re right there. Since I’m short, the thing that goes around my neck hits the kitchen counter and other things all the time. It calls the LifeStation team and they call me right back. It must have happened 30 times. I can adjust it, but then, when I do, I can’t get it over my head. It’s probably my fault but they’re wonderful. I also lost my device once and I had to order another one, and they sent it right out. I’ve had LifeStation for over a year and I’m really pleased with it. I wouldn’t be without it. And I think every older person who's having problems with falling, dementia or anything should have something like it. I live by myself and I fall constantly and it’s a wonder I haven’t broken my neck. So far, I haven’t had to use it but it’s like a gun. If you ever had to use it one time, you were glad you had it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Joyce, thank you for sharing your thoughts with us. If you feel the Pendant option isn’t working for you, you may want to try switching to our Wristband attachment. For more information on your LifeStation system and your Help Button attachments, contact us 24/7 at (855) 798-9947. We’re glad you enjoy the LifeStation service, and that it could bring you greater peace of mind.

    Verified purchase
    Customer ServiceContract & Terms

    Reviewed Nov. 10, 2017

    I live alone, so I decided to get a LifeStation. And while I haven’t had to use it for an emergency yet, having the device makes me feel more confident. I check in every month as required by the contract, and the response is fine. Everything’s okay, and I’ve had a very good experience.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you so much for taking the time to write a review, Victor! We’re so glad you enjoy having the LifeStation system and that it could make you feel more confident.

    Verified purchase

    Reviewed Nov. 10, 2017

    My kids wanted me to get a medical alert device just in case I fall because I live by myself. I have it a couple of years now. When I was still going out and driving, it didn’t do me any good once I got out of the house. But now that I can’t drive anymore ‘cause my eyes are so bad, it’s good because I’m stranded in the house. I used it once in a while when I couldn’t breathe but otherwise, I’ve been okay with it. As soon as I press the button, I hear my name coming up fast.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Judy, we’re so glad that you’ve enjoyed having the LifeStation system and that it could give you added confidence that help is available to you in case of a fall. Thank you for sharing your review with us!

    Verified purchase
    Customer Service

    Reviewed Nov. 10, 2017

    I didn’t want the LifeStation device in the beginning, but I wear it. I accidentally pushed the button once and somebody called. Their response was quick and I just told them it was an accident. A friend helped me connect that thing so I really should go through it with LifeStation.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Jean, we understand that at first, you may not feel that you want a Medical Alert Device or that it might not be right for you. However, we often find that after customers get their LifeStation unit, they feel a great sense of security knowing help is always available to them. We’re so glad that you’ve enjoyed having the service, and that you found our response to be quick and helpful. Thank you for your review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 9, 2017

    It was a good experience with LifeStation. I live by myself and I have a congestive heart failure. I have a defibrillator and numerous health conditions. I just try to be more careful and try not to move around, so there is a restriction on me. LifeStation put my mind at ease and I did not have to be stressed about what was going to happen if nobody is around me or how to let somebody know in case something happens. I'd recommend it to someone.

    The reps were nice, knowledgeable and helpful too. One time, when the button was pushed, it took a while before they answered the phone. But once we got them on the phone, they did all the things that need to be done like calling my family for me. If it went off and I didn’t respond, they call my family immediately with the emergency thing. I wish I still had it. I just had to put it on hold so I get my money right and figure out what they are going to do about my check. I'm going back and forth with them on that.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Karen for your feedback. We’re glad we could be there during your time of need and we’re constantly working to ensure you get the fastest response. Feel free to contact our 24/7 customer service line at 800.998.2400. –Mark.

    Verified purchase

    Reviewed Nov. 9, 2017

    I tested my LifeStation and they responded within a minute so it works. It's a good system for in the immediate area of the house but I've fallen a couple of times outside so I’m thinking about getting something that I could use well outside the home. I need something that will let them find me when I fall.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Owen, you’re right! While the LifeStation system is great, having the Mobile GPS option for protection wherever you are may be a better option for you! If you have any questions about our Mobile GPS system, you can call us 24/7 at 877-478-3390. Thank you so much for your feedback!

    Verified purchase

    Reviewed Nov. 9, 2017

    I had to use LifeStation and they’re very, very good. Except that I asked them that I needed to get one of those alarm wristbands because the other one is all messed up. And they were supposed to send me something, but I haven’t received it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Yvonne for your feedback. We recently reached out to you in regards to your replacement. Please feel free to contact our 24/7 customer service line at 800.998.2400 with any questions. –Molly

    Verified purchase
    Customer ServiceMonitoringPunctuality & SpeedStaff

    Reviewed Nov. 9, 2017

    I’m by myself and I’ve had two knee surgeries and I don’t get around the greatest and my kids insisted on a LifeStation device so I went ahead and got it. I’ve had a LifeStation device for quite a while and it has worked when it needed so it’s amazing. The LifeStation team have been really good. They got right on the ball and got people here when I’ve had to use the device when I fell. It was prompt both times I used it.

    The police used to come down first time and helped me out. And the next time it was a different story. My knee acted up and I wound up calling the squad and I went to the hospital all over that deal. The police got here quick and they called my daughter and then she got here as soon as she could. I wouldn’t hesitate to recommend LifeStation and I’m very satisfied with it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Caroline, thank you so much for sharing your story with us. We’re so glad you could get prompt aid from emergency services every time you pressed your LifeStation button. We appreciate your recommendation of our service to others.

    Verified purchase

    Reviewed Nov. 9, 2017

    I live alone except for my cat. My cat walked on my LifeStation twice in the middle of the night and the firemen were quick to come to my house. However, I don't think it works outside of the house. I called LifeStation when something broke. They mailed it from New Jersey and it didn't get here for five days. I'm having trouble putting it together so I have to take it apart and put it in the old one. The old one has the spot on it and it has to go into the new one. Overall, I think they’re fine and I even tried to talk my elderly friend into getting one.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Ruth for your feedback. We recently reached out to you and left a voicemail so that we can assist you with your new button. Feel free to contact our 24/7 customer service line at 800.998.2400 if assistance is still required. We look forward to continue monitoring of service. -April

    Verified purchase
    Customer Service

    Reviewed Nov. 9, 2017

    I live by myself, and my son lives at a distance. So, I thought that I needed to be able to get a hold of someone if I had to, and decided to get a medical alert device. I got the LifeStation, and I feel okay once I have it with me. However, if I’m doing something different, like changing clothes, I have it someplace else. I have a little bit of trouble of always keeping it in my body. I also forget to call in to check the equipment from time to time, but they don’t reach out to me at all. So, it would be nice if they contacted me if I go a long time before I ask to check it.

    I also think that it would be better if I could get something that I could use outside, as well as inside of the house. My device is not set up to be used outside of the house, but I’ve talked with other people who’s had other kinds of medical alert devices, and they have had it with them even if they were in another city. So, I know that there could be a wide right, but I don’t have that. It also takes them quite a while to answer when I tested the device. But, it’s not that big of a deal as it might not be as long as it seems. It seems like a long time to me, but if I timed it, maybe it wouldn’t be that long.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Hi Jeannette, thank you for sharing your feedback with us. We’re so glad you enjoy having the LifeStation system, and you’re right, we do have a Mobile GPS unit available should you want protection wherever you go. If you have any questions about your system response time or our Mobile GPS system, you can call us 24/7 at 877-478-3390.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Nov. 9, 2017

    I’ve been happy with LifeStation. I feel more comfortable since having it. I don’t have the anxiety of what I should do if something happened. They provided prompt service and someone stayed on the phone with me until they arrived. LifeStation was a good deal.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Frances, thank you so much for sharing your review with us. We’re so glad you’ve found our response to be quick and professional when you pressed your button. It’s great to hear that having the LifeStation system could give you less anxiety about falling.

    Verified purchase

    Reviewed Nov. 8, 2017

    We got the LifeStation for the elderly and it’s fine. I’d recommend them.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you for your recommendation, Carol!

    Verified purchase

    Reviewed Nov. 8, 2017

    I love my LifeStation. I live by myself and getting the device was my daughter’s idea. LifeStation being with me makes me feel safer. If I fell, I can easily use it. I’m glad I got it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you for taking the time to write a review, Alice! We’re so glad to hear that you love LifeStation and that it could make you feel safer!

    Verified purchase
    Staff

    Reviewed Nov. 8, 2017

    I’ve been in a nursing home for a while because I broke my pelvic bone, and I’ve had a little bit of trouble walking from that thing being broken. I fell out here, so I got a LifeStation. They guys from LifeStation came out to the house when they set it up, and they were very nice and answered all my questions.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Lois, we’re so glad the LifeStation system could help you when you needed it and that having LifeStation could help you to feel more comfortable. Thank you so much for taking the time to write a review!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 8, 2017

    I got LifeStation since I’m an older person, I live alone, and I also have a bad hip. I was also looking into a device that I can use if I should go out because I only have the button for the home. My device is okay and I’ve never really had to use it, but the only thing is on the box, there’s a little light that keeps going on and it’s not supposed to be on. LifeStation said that there must be an old medical alert around and it is what keeps the light going on. And I only have one, but there’s always two lights and I got to keep shutting one of them off all the time and it’s weird.

    And then, when they sent me a new device, I took the other one and they told me to wrap it in aluminum foil and throw it away. And that’s what I did but the light still goes on. All I can do is to shut that little button off every time I go over to that part of the phone. I asked if there could be something electrical in my house that I have that is doing it, but they don’t know what’s going on either. Otherwise, everything else is fine and the LifeStation team is really good. They’re very nice on the phone. And anything I’ve ever had to ask, they’re there for me, which is good.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Dorothy for your feedback. We are glad we were able to speak with you and hear that you’ve received your new help button. We look forward to continue monitoring of service.

    Verified purchase

    Reviewed Nov. 8, 2017

    I’m having little problems walking and if I don’t use my walker, I have to hang on to a wall or lean up against the wall and walk. And so, I try to have my walker handy. I’ve heard of other people that have fallen and were in the house by themselves and they ended up staying on the floor for two or three days so I thought of having a medical alert device just in case and with LifeStation, I feel secure. I fell one day on my backside so hard. I called my son up and he said, “Ma, you have the button.” So I pressed the button and it didn't take a long time til two police people came and they picked me up. Luckily, my daughter was home that day so she was able to open the door. If not, they had given me a key lock and I did something with a code to give them another way to come in without a problem. I would tell me friends they should have a LifeStation medical alert device.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Isabella, thank you for sharing your story with us. We’re so glad that having the LifeStation system was able to help you when you had your fall. We appreciate your recommendation of our service to others.

    Verified purchase
    Customer Service

    Reviewed Nov. 8, 2017

    Because of my age, I got a LifeStation medical alert device. It's a thing around my neck that I put on in the morning when I get up and take off when I go to bed. Their representatives call once in a while to tell me that it needs a new battery.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you so much for your review, Maryellen! We’re so glad you’ve enjoyed having the LifeStation device! If you ever have questions about your system or need help with a new battery, you can call us 24/7 at (877) 478-3390.

    Verified purchase
    Staff

    Reviewed Nov. 7, 2017

    I live in a senior complex and I have been spreading the word about LifeStation around here. I have posted one of their cards on the bulletin board so they could call their number and when they asked me what the button was for, I told them about it. I fell out of bed a couple of times and that was why I got a LifeStation device. And when I fell out of the bed the second time, my son asked me why I didn’t push the button. I didn't think about it but I got up okay. I was a little dizzy. However, I had a problem with it a few months ago. They told me it wasn’t the machine but my wristband, so I had to get a new one. Also, I wear the device in the apartment but it’s only good there. I was thinking of upgrading to the one that I can use if I'm going shopping, but I don't know how much that's going to cost me. But I'm more secure with LifeStation. Their team is professional and all operators are good when I have to renew once a month.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Deanna for your feedback. We are glad we were able to speak with you. Be sure to give us a call when you are ready to upgrade to our Mobile GPS device at an affordable rate. We look forward to continue monitoring of service. –Shelly

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 7, 2017

    I had troubles with my heart and I had tried bypasses and my daughters said they would get me something that when I need help I can get it right away rather than call like 911, wherein I might be in trouble before they get here. I needed help about a couple different times and the LifeStation team were right there and real fast. They come in and chit-chat with me, make sure everything was alright, get me ready asking, "Which hospital you want to go to?" And they get me there real fast. It makes me a feel a little bit safer at night knowing that if something happens and I need something I could get it right away.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Carl, we’re so happy to hear that you’ve enjoyed having the LifeStation service and that it could bring you greater peace of mind. Thank you so much for taking the time to write a review!

    Verified purchase
    Staff

    Reviewed Nov. 7, 2017

    I wasn't happy with my previous medical alert and I wasn't getting good service. My brother has LifeStation and he was happy with it. He also told me he had good service with it, so I got a LifeStation. LifeStation answers much quicker and I don't have to wait as long as I did with that first one. I wear the necklace everyday and I've also brought it in always. I've used it several times when I have fallen and I've used it a lot more than when I accidentally pressed the button. The reps can't put out the button saying emergency for five times when pressed but they have always been kind and courteous. Other than that, I'm happy with LifeStation.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thanks for the review, Mary. We’re happy to hear that you enjoy the LifeStation service and that it brings you greater peace of mind.

    Verified purchase
    Customer ServiceMonitoringStaff

    Reviewed Nov. 7, 2017

    LifeStation's been a good service. I have had it for about four years now. I tested it this morning and the trouble light was blinking. I called in and their rep was very helpful and told me what to do. She’s gonna send me a battery out. When my wife passed away and my kids insisted that I get one and I feel better, more secure with it. I had one emergency when I was in the shower and I wear one on my wrist. The response was good. The police came right out so I found out it works pretty darn good.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    We’re so glad that our Customer Service representatives could help you with your questions, Herbert. Thank you so much for taking the time to write a review, it’s great that having the LifeStation service could help you to feel more confident.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 7, 2017

    From what I read about LifeStation in the paper it seems to be something that I could use being elderly and at home by myself so I took a chance and have no regrets. I have something that I can get a hold of as soon as possible Twice there was really an emergency and the response was really fast. They transferred me to the hospital and I appreciate it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    We’re so glad you’ve enjoyed having LifeStation Ruth! It is our goal to respond as quickly as possible when you press your help button, so we’re glad you were impressed with our response time! Thanks for the review!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 7, 2017

    We've been very pleased with LifeStation. They're knowledgeable and they help out every time we call. Their overall service is excellent. My mother lives alone and she feels more independent having LifeStation.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Terry, we work hard to provide excellent customer service, so we are happy to hear that you have found our representatives to be knowledgeable and helpful. Thank you for sharing your review with us.

    Verified purchase
    Customer ServiceMonitoringStaff

    Reviewed Nov. 6, 2017

    I fell and I needed medical alert service. My heart doctor wouldn't listen to a word I had to say until he said, "Where is your button?" So, before my next visit, I got one from LifeStation and I’m glad I did. I feel safe with it, especially when I'm in and out of my shower and I should've had it when they tried to break into my house a year ago. One time, I was stuck out in the garage but I didn't have my phone with me and I always wear the thing from LifeStation on my wrist. I didn't know if it would reach the box from my garage since it's back in my bedroom, but it did. The ambulance came with sirens on, and that embarrassed me, but I got help and they were really good.

    I wear the device at night but I have the thing taped to the bracelet around my wrist so that the button doesn't fall out. They tried to tell me it wasn't put in right but my son put it in and he put it in right. I don't like that design that they have there and I will definitely not wear one around my neck because you can strangle on that. I wish they'd have a wristband that would have a better design. But overall, my experience has been good and I've been satisfied, so far. I would recommend LifeStation to a friend.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Juanita for your feedback. As discussed we will send out a new help button wristband immediately. Please give us a call at our 24/7 customer service line at 800.998.2400 once your new wristband arrives. -Molly

    Verified purchase
    Installation & Setup

    Reviewed Nov. 6, 2017

    So far, it's been very good with LifeStation. Thank goodness I haven't had to use it. Setting up the device is just a matter of plugging it in, but it only reaches a thousand feet away from the house. They should have more exposure.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thanks for your feedback Chris! Good news, we have a Mobile GPS device that can give you the LifeStation service wherever you go! If you’d like more information on this device, or on your current LifeStation unit, give us a call 24/7 at 877-478-3390.

    Verified purchase
    Punctuality & SpeedFall DetectionStaff

    Reviewed Nov. 6, 2017

    After looking at several sites and services, I settled on LifeStation. I had a fall and fortunately, I had the pendant around my neck. I pressed the button and the ambulance and the firemen came right away. It was a good experience and they were very prompt in replying. They were very respectful, too.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Ralph, we’re so glad that you had the LifeStation service, and were able to get emergency help right away when you fell. Situations like this are exactly what LifeStation is for: getting help to people during an emergency situation. Thank you so much for writing a review.

    Verified purchase
    Customer Service

    Reviewed Nov. 6, 2017

    I live by myself, and the last time I fell, I couldn’t get up by myself. My children refuse to leave me by myself until I got LifeStation. They want to make sure that if I fall, I can get somebody over here right away to pick me up. I feel more confident knowing that I can get help if I need it. When my battery starts beeping and telling me it’s changing, I call them and within two days, I have a new one. They sent me the whole thing. When I call them, they respond though sometimes it takes a while for them to answer. But, overall, I find it’s good to have.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Lena, thank you so much for sharing your feedback with us. We’re so glad that having the LifeStation system could give you greater confidence and make you feel more at ease. If you ever have any questions or comments, you can call us 24/7 at 877-478-3390.

    Verified purchase
    Fall DetectionStaff

    Reviewed Nov. 6, 2017

    I live alone and my daughters thought I needed something in case of an emergency. So, they signed me up with LifeStation and I was glad they had. I tripped over a piece of rope and fell. I broke my arm and my nose. I was really in bad shape at the time. I was able to press the button, and I got help, which if I hadn't had the LifeStation, it probably would have led to death. So I've been very happy with it. It's been a couple of years now and everything is going well. I don't feel I'm alone. If I didn't have that, then I would probably worry about falling and not being able to get ahold of someone.

    And, their reps were very good. I wear the pendant, and a few times, I shut it off at night while I was sleeping, and their reps were very accommodating. I know that it works. A few times that it has popped out, I was able to get help. My only problem when I fell, I was out on my back porch and I could not hear my LifeStation. It's in my bedroom, that was the only place I had to put it. I couldn't hear it very well, but it wakes me up at night, it's loud enough. It's a real blessing because you never know when you need help. In fact, I have recommended it to other people that I know.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you so much for sharing your story with us, Clara. We’re so glad that LifeStation was able to help you during that serious fall, and prevent you from lying on the floor unable to call for help. At LifeStation, we never want you to feel alone, or feel afraid of what could happen during an emergency. We’re so glad you've enjoyed having the LifeStation service.

    Verified purchase
    Staff

    Reviewed Nov. 6, 2017

    Before I got the device from LifeStation, I kept on falling and I was concerned with not being able to reach a phone. When I got LifeStation, I always make sure that I have the bracelet on. I’ve experienced problems with my vision and it affects my walking so I’m very careful. I don’t take it off even when I go to church or visiting. It’s not the most beautiful piece of jewelry to wear but once I put it on, I leave it on until I take a bath. And when I get in the bathtub, I make sure that the bracelet is on its edge so I can reach it. It’s my buddy and I make sure that at the start of the month, I always call the EMTs to do the test. I’ve spoken to friends who have had some traumatic experiences and they’re so happy that they have LifeStation. Also, I have recommended information in favor of the equipment to various people.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thanks for the review, Dorothy! We appreciate your feedback. It’s so great to hear that you always have your Help Button with you, and are careful to test it frequently. We appreciate your recommendation of our service to others.

    Verified purchase
    Customer Service

    Reviewed Nov. 5, 2017

    I'm 88 and I still live by myself. So my children had me put in a LifeStation. They were more afraid than I was. I check the system out about once every two or three months and they answer it. I just use it for home and my experience has been good so far.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Don, we’re so glad to hear that you enjoy having the LifeStation system and that it could make you feel more comfortable! Thank you for taking the time to write a review!

    Verified purchase
    Customer ServiceFall DetectionStaff

    Reviewed Nov. 5, 2017

    I had fallen quite a few times and the last time was not so good. I cut my head and I ended up in the emergency. And then, I was walking in my apartment with this little dog and I fainted. I went to the floor, so I had a headache that I couldn’t get rid of that night. And so, my daughter took me to emergency and they found out that there was a heart problem, which I didn’t realize that I had. I then got a medical alert device from LifeStation, and I know it's there if I need it. And I put a plastic cover over it because I am always concerned about someone touching the button and calling them. I also have the thing for my neck but I don’t wear it daily.

    I only had a good relationship with LifeStation. Their representatives called me when we moved the phone and the life alert was turned off for two days. And when we first moved into this house, we didn't have it set up for about a week and they constantly called. They've been very polite and they certainly knew what they were doing. And I've been very satisfied. I wish that people would know they need something before something had to happen. Anybody I have talked usually waits until something has happened and they realized they need a medical alert device. I've recommended LifeStation to many people. And I've also received a gift certificate for recommending them.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you so much for taking the time to write a review, Shirley. We’re so glad that you’ve enjoyed having the LifeStation system and that it could make you feel more at ease. We work hard to provide the best customer service and the fastest response time possible.

    Verified purchase

    Reviewed Nov. 5, 2017

    Three years ago, my son helped me purchase a LifeStation device. I have the medallion now and it's okay. When I travel, I use the device. I tested it out once and they answered right away. However, we were up in the mountain to do something and it didn't work. That was okay since I didn't need it at that time. I wanted the medallion as I thought it would be easier to take with me, however, it's a little big and more gangly than I would like. It should be smaller and I've seen the smaller ones on other people. We've paid through December with this, but after that, I'm not going to have this one anymore. Nevertheless, it's reassuring to know that the LifeStation device is there when I needed it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Julia, thank you for taking the time to write a review. You’re right, sometimes using a different unit is good when your circumstances change, and you can always go back to using the regular In-Home Unit. We are so glad you’ve enjoyed having LifeStation, and we appreciate your feedback.

    Verified purchase
    Installation & SetupDelivery & Shipping

    Reviewed Nov. 5, 2017

    LifeStation is excellent. Fortunately, I haven’t had to use it, but I feel very secure about it. It makes me feel better because I live alone. I had to replace it recently and there was no problem at all. I shipped the equipment back and installing the new equipment was not a problem. The thing that impresses me the most about LifeStation is that it works within 50 feet outside the house, because most of those medical alert systems, though some of them are cheaper, only work inside the house. LifeStation costs me $500 a month and they take it out of my checking account once a year.

    Another thing I like about LifeStation which I don’t think is true of the other alert systems is if the electricity goes out for whatever reason, the device will work for 48 hours. Also, I like the fact that if you want to talk to someone at LifeStation, you can, 24 hours a day, 7 days a week. LifeStation allows me to live alone and not be concerned if I need help. It gives me peace of mind. I always recommend them.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Evelyn for your feedback. We're glad we spoke with you to clear up the pricing discrepancy. We were shocked to hear that you were paying $500/mo. especially since our prices are about $1.00/a day. Don't worry, we know that typos are a pain and we greatly appreciate your recommendation of our service to others. –Sarah

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 5, 2017

    My family made me get LifeStation because I’m by myself. It has been handy. I’m a diabetic and the couple of times I had to go to the hospital, my blood sugar has dropped and I couldn’t get it back up. I was having hypothermia. I pressed the button and the ambulance came and took me to the hospital. LifeStation's team was pleasant and courteous but they were slow to answer my alarm. The device rang and then they picked up but there was a pause between when they picked up and when someone came on the line. I’m satisfied but if I was in a real life-threatening situation, I’d be very disappointed in them. My mother had another medical alert service and the one she had was better.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Carol for your feedback. The safety of our customers is our #1 priority and we’re constantly working to ensure you get the fastest response. Feel free to contact our 24/7 customer service line at 800.998.2400.

    Verified purchase
    Customer ServiceTechStaff

    Reviewed Nov. 5, 2017

    When I wanted an alert system, my daughter researched all of the ones that were available and she chose LifeStation because she thought it was the best for me. Two weeks ago, my daughter was waking me at 3:00 in the morning and said, “Mom, what’s wrong with you?” I said, “Nothing.” And she said the LifeStation went off. She called and there was some sort of malfunction with their machine. And then she and they got together and they fixed it and it works okay now. I don’t use it very often and I realize I should right now check to see how it’s working. And I do periodically but so far, I haven’t had any problems.

    I live in an apartment building and the mail is kind of far down to get the mail and I could fall and nobody would hear me. I was hoping they would have a system out of my apartment, like going down the hall or down in the basement. I would recommend it to a friend however I might check other services that has wider coverage ‘cause I'm getting older. I’m 93 already. But I have not had any complaints about LifeStation.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Hi Janet, good news! We have a Mobile GPS unit that you can wear wherever you go to get help anywhere! If you’d like to learn more about our Mobile GPS unit, we can be reached 24/7 at 877-478-3390. We’re glad you’re enjoying the LifeStation service, and appreciate that you took the time to write a review.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 4, 2017

    I wear my LifeStation device on my wrist. It's good. When I need them, they call my daughter. Their response time is timely. I have also spoken to their reps and they were business-like. I have no complaints.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you for taking the time to write a review, Roxy!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Nov. 4, 2017

    My daughter got me LifeStation as a gift because I am alone here. I put it on my neck every morning when I get up. Once in a while I happen to hit the button I carry on my check and the thing goes off then I just push the button and say everything is okay. The response is very quick and that's very nice. I'm glad I have it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    James, we’re so glad that you enjoy having the LifeStation system and that you’ve found all of our Customer Service Experts to be polite and helpful. Thank you so much for taking the time to write a review.

    Verified purchase
    Staff

    Reviewed Nov. 4, 2017

    My experience with my LifeStation medical alert was good. I had my device for a long time but it went dead, it wasn't working, there was something with the battery. The battery was low and then it went out so they sent me a new one. So I got a new one now. The reps that I've spoken with were very good and very understanding. I had this LifeStation medical alert for a while now because I was sickly. I was in the hospital for eight months and where I lived at, I had a phone but I had the medical alert. So I brought it with me and it was working for a good while and then there's no battery in there.

    I definitely feel more confident than before. Most of the time I just take it off and put it around my neck. I could press the button and their reps would come on and ask me, and they know my name, and they can send an ambulance right here. They got the address and everything. The medical alert is very good for me that's why I wear it all the time. I think everybody my age should get one. Too bad it's not the one like when you fall down in the street, they'll know where you're at. They got those out too. But I can't afford those. Overall, it's very good. I like the device and I like the people that come on when you need them.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you for taking the time to write a review, Carol! We’re so glad that you’ve enjoyed having the LifeStation system and that it has brought you greater peace of mind.

    Verified purchase

    Reviewed Nov. 4, 2017

    I live alone and Lifestation is my first medical alert service but I never had to use it yet.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Bobbi, we hope that you never need to use your LifeStation system during an emergency, but that it could bring you greater peace of mind! Thank you for the review!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 4, 2017

    I like to have my LifeStation in case something happens, especially when I'm here by myself. I feel safer with it and I've had it for a long time. I test it every once in a while. I hit my button and they responded in not over a couple of minutes. The reps I talked to were great. They came through the speaker on my machine and asked me if I was okay or if I needed help. I said I was just testing and they just told me that they would reset, then they hung up.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Hi Rachel, we’re so happy to hear that you like the LifeStation system and that having it could make you feel safer. We strive to offer the best customer service experience possible, so we’re glad to hear that you found our representatives to be polite and helpful.

    Verified purchase
    Customer ServiceMonitoringStaff

    Reviewed Nov. 4, 2017

    I’m 90 years of age and my nephew thought I might need LifeStation so I have the wrist one. When I take my showers in the morning, I always make sure it's near me. The LifeStation team were very pleasant. I have a corded phone and there’s a little plastic plug that goes into the wall. One time, I pulled up one of the plugs that go to it, so I couldn’t get my phone. I called LifeStation and they asked if I have another phone that they could talk to me on and I didn't have that so I was confused. If I had another phone, I wouldn’t be using the phone I have. So I'm annoyed that it’s so hard to get the little clip into the box it has to go into. They should have a better plug.

    At another time, I pressed the button by mistake and it went off. I didn’t think it was loud enough but they told me something and I didn’t have it straight up and down. I had it turned to the side so when they said that I should go to my right side or to the top, my top was different than what they were saying because I had turned it around. They should say instead that I should put something on the top as we’re talking. It’s just that I didn’t have it positioned like they thought I had. Better yet, they should have the outside frame a little higher up. Otherwise, you can rub against it and set it off. It's so vulnerable and I don’t want to have the police come. I wish it was cheaper, too.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Eileen for your feedback. We are glad we were able to speak with you. As discussed, you’ve been a loyal customer and have been added to our loyalty program. We look forward to continue monitoring of service. – Tammy

    Verified purchase
    Customer Service

    Reviewed Nov. 3, 2017

    I feel freer to leave my husband with the LifeStation. He has not had to use the emergency button yet. But we have called a couple times just to see if it's working. I’m supposed to be calling every month or so to make sure it’s functioning, but I forget to do that. It would be the easiest for me if they would call me.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you for taking the time to write a review Celia, and we appreciate your feedback. All you have to do to test your system is press your Help Button once a month. When the operator asks if you are okay just let them know that you are testing. By pressing your Help Button we can check that we are getting a strong signal and everything is working properly, which we could not see just by calling you. We are so glad you’ve enjoyed the LifeStation service and that it brings you greater peace of mind.

    Verified purchase
    Staff

    Reviewed Nov. 3, 2017

    Since I was alone, I should have something to help me in case I needed it. I got a LifeStation and I don't worry about falling or anything. The LifeStation team has always been good and everything's going all right.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Frances, you’re right! The LifeStation system is great for people who live alone! We’re so glad that you no longer worry about falling now that you have LifeStation. Thanks for the review!

    Verified purchase
    Customer Service

    Reviewed Nov. 3, 2017

    I wear my LifeStation device around my neck and it’s all right. From time to time when I don’t press it, it beeps continuously but after I test it, it stops. I test my device every two months, and the response is a little bit too slow. We had to wait for a while before somebody answers, and I hope they’ll respond more quickly.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Le Thi for your feedback. The safety of our customers is our #1 priority and we’re constantly working to ensure you get the fastest response. Feel free to contact our 24/7 customer service line at 800.998.2400.

    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 3, 2017

    I am 91 and I live alone at the end of a cul-de-sac. I was working at the backyard, and I thought that if something happened, I have no neighbors that are home during the day. So, I could be there for a long time, and decided that I better do something about it. I got the LifeStation, and it’s very good. I’ve had it for 4 years now, and fortunate for me, I’ve only had one instance where I’ve had to use them. I was having a really bad stomach pain, and my son decided that I better do something. So, we though that we’d try the system, and they were very prompt and no problems at all.

    I recently changed models, from the one that was just for the inside of the house, to the one that carries everything out because I was going out with friends. I thought that if something happened out there, it would be hard for them, too. So, I decided to get this one because it has a wider range. But I don’t like it as well as the other one because it’s heavier and I’m not quite sure about the charger. I don’t know if it is okay to leave it there, so I take it off at night and put it by my bed. Otherwise, it’s very good, and I would definitely recommend them.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Edna, thank you for sharing your thoughts with us. We’re so glad you enjoy having the LifeStation service and that it brings you greater peace of mind. It’s great that you upgraded to the Mobile GPS unit! If you have any questions about the unit or how to charge it, you can reach Customer Service 24/7 at 877-478-3390.

    Verified purchase
    Customer Service

    Reviewed Nov. 3, 2017

    My wife is blind and I'm hard of hearing. And we're getting older, I'm 86 and she's 85. I needed something that if she or I fell, we could get a response. I fell one time outdoors. She was indoors and I was working in the yard, I fell and almost knocked myself out. And that dropped me to the conclusion that I needed some help. I've had a couple of different medical alert devices since. But I was trying to get something that we can talk to somebody if we need to. And so I had the LifeStation.

    However, it's a little heavy around our neck and larger than some pieces. It would be better if it were lighter and smaller. I have one from another company, it was a little white thing and very light but we couldn't talk to it. We can press the button and help will come but not talk to anybody. It has to be through their base station. Also, I had one that was too sensitive. It always went off and that was a nuisance because it was bothering when it didn't need to.

    With the LifeStation, even though if I move around, it swings around or bumps into something, it doesn't call. I just hope it works if we need it. Overall, I'm satisfied with the experience. One thing I wasn’t happy about, though, was they raised the price. I'm on a budget and had $25.95 allocated for this. They added up to that piece for my wife and I. I called them and they said if I had paid that one payment of $32.95, they would be able to take it back down. We paid but it didn't go back.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, William, for your feedback. We appreciate that you took the time to write a review. Due to the features of the GPS device, we have already reduced it to the lowest rate. We do apologize for any inconvenience this may have caused. We’re glad that you’ve been pleased with the LifeStation service, and we look forward to continued, monitoring of service. - Mary

    Verified purchase

    Reviewed Nov. 2, 2017

    I wear the LifeStation device around my neck. One time, I accidentally pushed it and they answered right away. I’m 93 years old and as of being in my own house, having an accident, the medical alert is very good. I would recommend it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you for taking the time to write a review, Laura! We’re so glad you’ve enjoyed having the LifeStation service!

    Verified purchase

    Reviewed Nov. 2, 2017

    We use Lifestation for our home care. There are four centers and there are 5 homecare supervisors, and I have seven participants with the LifeStation. We especially appreciate Charlotte and everybody in the member services. We had one fall and the proper people were alerted and the participant received help.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Allison, thank you for taking the time to write a review! We’re so glad you’ve enjoyed your experience working with LifeStation, and that everyone on the team has been helpful to you.

    Verified purchase
    Customer ServiceInstallation & SetupMonitoringPunctuality & Speed

    Reviewed Nov. 2, 2017

    I have a difficult time with my feet and I am so insecure in walking and it’s terrible. Also, I am alone here 99% of the time so I needed a medical alert device if something were to happen. I had a medical alert service from a hospital before and they came out and set up everything. But the hospital and I had a fallout. Then I saw on a counter something that said, “You need to sign up. If you don’t have a LifeStation, get this LifeStation.”

    I have a little button here by my bed that I can push and I have the alarm. The thing though is the alarm here has gotten pushed by air or by the cleaning lady and reps come on asking, calling at the back of the house. But with the way the alarm is set up, if there's a problem, nobody can get back to the back of the house to answer.

    Also, I wish I could get set up with the thing for the body and that way I can have the medical alert with me at all times which is necessary. But it's very difficult for me to follow instructions because I'm not too tech savvy. I could have certainly used that feature though. As I came in from church one Sunday, I took a fall at the back door. Fortunately, I had my cell phone with me. The alarm went off and I was on the floor. The alarm company started calling and they reached me on my cell phone. I answered them and they started getting things processed for me. The police department refused to come out to help me but the alarm company got the fire department to eventually come. I was probably down on the floor for about an hour before anything happened. But it's a comfort to know that LifeStation responds so quickly and I’m satisfied with that.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Emmett for your feedback. We are glad we were able to speak with you and help setup your new button. Feel free to contact us with any questions or concerns. – Susan

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 2, 2017

    I feel very good with my LifeStation. My daughter got it for me now that I'm back in my own house and I had a couple of falls. I took it as she thought it provides a sense of security. I wear the necklace but not the bracelet as I have problems when I'm cooking or when I'm doing things. With the necklace, I just put it down my shirt. LifeStation is going to send me a pin though because the battery is out on my necklace. I've had a wonderful experience and when I called LifeStation, people came. Last year, I went to the hospital twice. I test the device every month too and their response time is good and I’m satisfied.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Vincenza for your feedback. We are glad we were able to speak with you and we’re happy to see that you’ve received your new necklace. Feel free to call us if you have any questions of concerns at 800.998.2400.

    Verified purchase
    Customer Service

    Reviewed Nov. 1, 2017

    I have had an account for equipment delivered for my mother-in-law on 10/15/2012. I received the equipment and it really came in handy. My mother-in-law passed late November and I called to cancel the account on 12/19/16. They told me to send the equipment back and when they received it they would send me a check for the balance. They took the money for a renewal fee and ILLEGALLY DEBITED MY CHECKING ACCOUNT. I have made a claim with the bank, and I called the company. THEY SAID THAT THEY NEVER RECEIVED THE EQUIPMENT, and wanted me to present proof to them that I sent it, otherwise they would charge me for the equipment too. VERYYY BADDD CUSTOMER SERVICE AND PRACTICE.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Marlene for your feedback. We are glad we were able to speak with you and had a chance to address your concern. As discussed, your refund was processed and the account will be closed with no further charges.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 1, 2017

    Since I got the LifeStation medical alert, I feel fine. I had a heart attack three and a half years ago and my girls feel better that I have my LifeStation. I test it once every couple of months to see if it's working and the team at LifeStation responds very quickly.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Marcy, thank you so much for taking the time to write a review. We’re so glad you’ve enjoyed having the LifeStation system and that it could add to your peace of mind.

    Verified purchase

    Reviewed Nov. 1, 2017

    My sister has a problem with one of her feet and she’s crippled so I signed her up for LifeStation in case she falls. She lives by herself and knowing that she has the alert, it gives us peace of mind that if she's in trouble, she has the LifeStation that she can fall back on. Also, my aunt has one and she used it. If it hadn’t been for the alert, she would probably have laid for days.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Mary, thank you for sharing your family’s story with us. We’re so glad that having the LifeStation service could aid both your Aunt and Sister and that it could provide them with greater security. The last thing we want is for your Aunt to lay on the ground unable to get up after a fall, with no way to call for help. At LifeStation we strive to prevent emergencies like that from happening and to bring aid to those in need.

    Reviewed Oct. 31, 2017

    I paid for my sister's service on an annual basis which was due in August. When I contacted the LifeStation company and informed them that the service would no longer be needed, and could they possibly refund the money paid minus the amount between August and October, they indicated that I needed to return the unit and then they would proceed. After returning the unit, they informed me that they don't make refunds. I paid the money annually in good faith and now they keep the other 10 months. DO NOT USE this service!!!

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Rick for your feedback. We are glad we were able to speak with you and had a chance to address your concern. Refund determinations are normally handled by a supervisor. As discussed, a refund of the unused portion will be applied to the payment method on file. - James

    Verified purchase

    Reviewed Oct. 31, 2017

    I started falling a little bit so I got the LifeStation. I enjoy having it because it's a security for me. It's always on my neck even when I shower. If you're having people fall or if they wander around the house, they should get something.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    We’re so happy to hear that you enjoy LifeStation, Thelma. Thank you so much for taking the time to write a review, it is good to hear that having the LifeStation service gives you added security.

    Verified purchase
    Staff

    Reviewed Oct. 31, 2017

    I’m 83 years old, I live by myself and my children do not live nearby. I also broke my hips three years ago and I got the LifeStation device after that. I spoke to their people when I was testing my piece of equipment and so far, it is good. But I need to order the cord that goes around my neck and where the device is hanging on since it’s getting dirty. Other than that, I feel safer having the device with me. I also feel that if I need help, I could get it. I'd recommend LifeStation to others.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Ruby for your feedback. We are glad we were able to speak with you and had a chance to address your concern. As discussed, a new Help Button will be shipped out and you should receive it within a few days. Make sure to give us a call once it arrives so that we can program it (800-998-2400). We look forward to continued, monitoring of service. - Zack

    Verified purchase
    Staff

    Reviewed Oct. 30, 2017

    I live alone and I’m already 97 years old. The kids were worried about me and wanted me to do something. So, I told them that we would get a medical alert and we got LifeStation. I've had it for a year now and the reps that I talked to were very polite. I wear the device on my wrist and the battery slowed down recently but they fixed that. They took care of business immediately and it's working properly. I'm happy with my experience with them.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Hi Betty, thank you for taking the time to write a review. You’re right, our Customer Service Experts are available to help you 24/7 and are always happy to assist you in changing the battery. We’re so glad you’ve enjoyed the LifeStation service.

    Verified purchase
    Customer Service

    Reviewed Oct. 30, 2017

    I'm a good age now and it was my daughter’s idea for me to have a device handy just in case anything happened. I've only got to push one little button of my LifeStation device and they answer. I've been testing it because they say to test it and the only thing is that they don’t answer straight away, which would be exasperating if you wanted them really urgently. It takes a good long minute before they answer. I don't get whatever it is that keeps them from talking straight away. But it's comforting to have it and to know that it's there.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Edna for your feedback. Your daughter was right! We enjoy hearing from you when you perform your monthly test and we’re constantly working to ensure you get the fastest response. Feel free to contact our 24/7 customer service line at 800.998.2400. –Shelly.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 30, 2017

    My mother lives by herself and if she were to have an accident, she just has to push a button and LifeStation will contact somebody. She has also had a surgery so I've been staying with her for a little while, but she will be on her own again sometime and I’m glad and I feel more comfortable that she has it. It was like having a secure network available 24 hours a day if needed. We called LifeStation once because we couldn't get the lock to work on the front door and they were helpful with that. Everything went okay.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thanks for sharing your review, Balinda! We’re glad that having LifeStation could help you to care for your mother, and that it has brought you greater peace of mind.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 30, 2017

    A friend of mine likes her LifeStation and she recommended it to me. I’m happy with it. My kids also insisted I get it so I’ve got it and I have been using it. I only worry about it when it starts blinking. I don’t know why it’s blinking and somebody has to come and fix it for me but then I’d have that problem no matter. I also get calls and I don’t know why because I haven’t pushed the button. Sometimes it goes off and I don’t know why but that’s okay, too, better be safe than sorry. Other than that, it works just fine. I can go any place here at my house and I know the button works outside when I go out to my shed. I do go outside quite a bit and it works every place around outside.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Vera for your feedback. We’re glad we were able to confirm that your console is functioning properly. We understand that accidental activation's can sometimes be a nuisance, but it’s also a great opportunity to confirm your device is working properly. Feel free to contact our 24/7 customer service line at 800.998.2400. -April

    Verified purchase

    Reviewed Oct. 29, 2017

    My mother-in-law is 94 and my wife and I worry about whether or not she falls and we don’t hear it. It’s a large house and if a door in one bedroom here is closed we really can’t hear much. We thought that the LifeStation would be viable in that case since we need something to alert us one way or the other. Also, if we’re outside or on the ground, that’s when we take it on with that. And we’re very much satisfied with our experience. LifeStation does a good job.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    You’re right, John. The LifeStation service is a great gift for a loved one even if they live in the same house as you, it gives the entire family added peace of mind. Thank you so much for taking the time to write a review.

    Verified purchase

    Reviewed Oct. 29, 2017

    I've fallen and I'm probably going to get a hip replacement. I have LifeStation for ten months now and I put it on every night. I'd recommend it. But I'm confused about charging the device because I don't know how often I'm supposed to do that and which button to push. Also, when I push the button, it takes a while and then, they come on. They would ask if I was okay and I would tell them that I was just trying to update this thing. That's a very confusing thing and I don't know what to do.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Lois for your feedback. We recently reached out to you and left a voicemail so that we can explain the console functionality and how the service works. Please feel free to contact our 24/7 customer service line at 800.998.2400 with any questions. -Mark

    Verified purchase

    Reviewed Oct. 28, 2017

    I’ve been with LifeStation for a year. When I first got it, I had been in the hospital for a month and when I came home, I wasn’t able to do anything actually. I was afraid of falling or if I needed any help and my husband is hard of hearing. That was the reason I got the LifeStation. I’m up and around a lot better now. I’m able to do some light work around the house but I could fall at any time. In the bathtub, I’ve always been afraid when I get in the shower. Fortunately, I haven’t needed LifeStation in an emergency but I have checked with them to see if my equipment is working all right and it’s always been okay so I’ve been satisfied with them.

    For being around the house, it works and serves fine. Whenever I’m away from home, my husband is with me so I haven’t made any attempt to try to get more service but it would be nice if I could also use it if I were away from home. I’m unable to drive now so I’m not out there by myself though. Some of my friends could use it but they drive and they’re off by themselves so they would need something that would serve as well when they’re away from home.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Hi Elsie, thank you for sharing your thoughts with us. If you’d like to have the LifeStation service wherever you go our GPS system might be right for you! You can call us today at (877) 478-3390 to find out more. We’re so glad to hear that you’ve enjoyed having LifeStation and that it has brought you greater comfort.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 28, 2017

    I had a stroke and my family thought I should have a LifeStation in case I got a really bad headache again that preceded the stroke. I got it just to be on the safe side and I wear it when I'm out for a walk or gardening. I put it in a little pouch along with my iPhone. I haven't needed it but it's nice to have it. When I pressed it by mistake, they were right there to answer. I apologized and they've been very nice about it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you for the review, Roberta. We’re so glad that having the LifeStation service could give you and your family better peace of mind.

    Verified purchase
    Staff

    Reviewed Oct. 27, 2017

    My mom had her stroke and she's back at home and doing pretty well. But we wanted an added level of safety if she needed help so we got the LIfeStation. It's comforting to have and it's a big relief that we've never had to use it for real. The times we've had to test it and do various things that way, their people have been super great to work with. It amazes me how fast they get back when I press the help button and we really appreciate it. The only thing is that my mom has properties. So when she walks out to the barn, we weren't sure if the LifeStation would wok for quite a distance. We tested it once and it did work, but one time, it didn't. Other than that, we would recommend it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Hi Kristi, thank you for sharing your thoughts with us! It’s great to hear that your mother is recovering well from her stroke and that having the LifeStation system could aid in that recovery process. You’re right, we work hard to provide the fastest response possible so that if you ever have an emergency, help can get to you quickly. We want your mother to be able to continue living her active lifestyle, so we recommend the Mobile GPS Unit which would allow her to walk to all of her properties and have the LifeStation system with her. If you need help or have questions, please call (877) 478-3390 to learn more.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 27, 2017

    Joan’s daughter got the LifeStation device for her and she doesn't even know that she's wearing it because she has dementia. I have to remind her all the time what that is. We've done our test calls and we've called it by accident. The LifeStation team called here and we told them if it was a test or a mistake and there was only one time where the response was slow. She's never used the device but it would be great when it would be needed.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you for taking the time to review us, Darcey. We’re so glad that Joan is able to use the LifeStation service, and that it could bring some ease to caring for her.

    Verified purchase

    Reviewed Oct. 26, 2017

    My children wanted me to have the LifeStation medical alert service. If the device goes off, I call somebody to cut it off. If somebody tries to break in, it would be good to have this device. However, my skin is sensitive and the black string is itchy right on my neck and it's not that comfortable soI put the device under my clothes and it won't touch me. Other than that, I'm satisfied with LifeStation. If someone would want to talk about it, I'd tell them I got one.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Betty, thank you for your feedback, and we appreciate your recommendation of our service to others. You’re right, you can press your Help Button during any emergency, be it a medical emergency or if you need the police. We’re so glad that you’re satisfied with LifeStation and that it could give you added security.

    Verified purchase

    Reviewed Oct. 26, 2017

    I've got a LifeStation device around my neck. One of my daughters got it for me. I've lived by myself for a long time before I got one. I’ve got the device for about 3 years now and it's always around my neck. I never take it off, even at nighttime. I haven't had to use it, so far but I know I can push it if I fall. I'd recommend it to my older friends. Most of them have got one.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you for taking the time to write a review, Mary. We are so happy to hear that having the LifeStation service brings you comfort, and we appreciate your recommendation of our service to others.

    Verified purchase
    Customer Service

    Reviewed Oct. 25, 2017

    I would recommend LifeStation. Their response and professionalism are great when I test my button. I wanted to make sure I had something in case I felt like I wasn’t secure on my feet. I got LifeStation, but it’s a little bit big to have around my neck. What I really like is a small one to wear on my wrist, but they are all too big. I had seen one several years back that a lady wore that was like a flat wrist watch. It was nice, and she could wear it in the shower. I don’t know why they don’t make them like that anymore. At night I twist and turn so I probably have them calling half the time, so I don’t wear it at night. I should wear it when I get up to go to the bathroom but I don’t, and I have started doing that just to be on the safe side.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Shirley for your feedback. We are glad we were able to speak with you and had a chance to address your concern. We look forward to continued monitoring of service. – Mark

    Verified purchase

    Reviewed Oct. 25, 2017

    I’ve been trying to get my sister to get LifeStation. What she needs is one that she can buzz anywhere, where she goes, where she wears it all the time. The one I have is just within a certain limits of the house, where the monitor is and I've had a good experience. I have less worries especially when my daughter isn’t here because I have LifeStation. Everything is fine and I definitely recommend it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Dorma, we’d suggest your sister get our Mobile GPS Unit! This Unit is worn around the neck and can go anywhere, so you can always get help even when you’re not at home! You can give us a call for more information! Thank you for the review!

    Verified purchase
    Staff

    Reviewed Oct. 25, 2017

    When I’m here by myself, I put my LifeStation device on in case something happens. I haven’t touched it for a while, but when I do, they are very nice about it and they just reset me. I also reset myself. I just hit the reset button when I unplug it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Charlene, thank you so much for taking the time to write a review. We’re glad you’ve enjoyed the LifeStation service, and found our Customer Service Experts to be polite and friendly.

    Verified purchase
    Staff

    Reviewed Oct. 25, 2017

    I wear my LifeStation button every day and have talked about it to other people. I’m quite active and I’m not home-bound, but the minute I get up, before I even get my clothes on, I put it around my neck. Some people have it on their wrist, but I prefer it around my neck, and at night, I have a nightstand just within reach right by my bed. I take it off because when I first had it, I wore it one night and I guess I turned over and turned it on. I check it about twice a month and the team at LifeStation has been very nice.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    It’s great that you always wear your Help Button, Joyce. You’re right, If you ever have an emergency all you have to do is press your Help Button and help will arrive right away. Thank you so much for taking the time to write a review.

    Verified purchase

    Reviewed Oct. 25, 2017

    My daughter isn't around much since she works and goes to school. So I wanted to have a medical alert in case something happens. I got LifeStation and everything is fine.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Vivian, we’re so glad that having the LifeStation system could help give you greater peace of mind. Thank you so much for the review!

    Verified purchase

    Reviewed Oct. 25, 2017

    My son decided that I have a LifeStation medical alert device. I have tried putting it in my pocket and it goes off. When it went off I did not hear the buzz. It also goes off when I tried wearing it around my neck, so I just leave it in the station. I’m dissatisfied.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Gene for your feedback. We are glad we were able to speak with you and had a chance to address your concern. As discussed, the GPS is best worn around the neck. If it is pressed accidentally, just advise the care specialist and they will cancel the signal. Give us a call with any questions. We look forward to continued monitoring of service. - Matthew

    Verified purchase
    Staff

    Reviewed Oct. 24, 2017

    My falling led me to get a medical alert device. Some family members were concerned for my well-being. Since using my LifeStation device, I was satisfied and I've actually been feeling good with it. The device has been working great. I had to correspond with the LifeStation team several times and that was great too.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Bernadette, we’re so glad that having the Medical Alert Device from LifeStation could help you to feel more secure at home. We hope that having the LifeStaion service could help ease some of your families concerns. Thank you for the review.

    Verified purchase

    Reviewed Oct. 24, 2017

    I've got a problem with my device right now but LifeStation is taking care of it. They said that the battery of the one that I wear around my neck had got low. It woke me up four times the other night and so I called yesterday. I told the rep what was wrong and the necklace thing is getting ready to be on the way.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Gladys, we’re so glad that our Customer Service Experts could take care of your low battery for you. If you ever have questions, comments, or concerns our Customer Service Experts are available 24/7 to take your call and assist you. Thanks for the review!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 24, 2017

    I've been pleased with LifeStation. But it doesn't work very far from my apartment. So I don't go anywhere without somebody unless I'm at the grocery store where there's a lot of people that could help. And the thing is I've seen them advertised where they work anywhere you are. I've told my daughter maybe we should look for one that does have a further range.

    One time I accidentally set it off. I was carrying groceries in and I had the device on my arm. They called wondering if I needed help. I couldn't figure out why they're calling and then it came to me I had something on my arm. They responded fairly quickly. I wouldn't expect them to call sooner than that. As soon as I came in from the hall I found that they were talking to me. So far so good. I've been happy with it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Gertrude for your feedback. We are glad we were able to speak with you and had a chance to address your concern. As discussed, we are sending you the GPS device and you should receive it within a few days. Please be sure to call us once you receive it, so we can assist with setting it up (800-998-2400).We look forward to continued monitoring of service. - James

    Verified purchase

    Reviewed Oct. 24, 2017

    The thing I wear around my neck is too damn heavy. I've had it for a week but half the time I don’t wear it. I'm almost to the point where I’m gonna get from a different company. The one I had before was gray and very light. I could go 500 feet with that one, but that wasn’t enough for me now. If LifeStation had one like that, I would take that in a minute because it was light. This one here feels like I'm carrying a gun around my neck. Especially for all those years I had the lighter one, then all of a sudden it's about the size of a deck of cards cut in three. I’m not used to it and I'm very dissatisfied.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Lawrence for your feedback. We are glad we were able to speak with you. You currently have our Mobile GPS device that gives you coverage anywhere within the United States. As discussed your monitoring rate has been lowered for the inconvenience. We look forward to continued monitoring of service. - Jenny

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 24, 2017

    My mom's elderly and she had a stroke so I got her a LifeStation. She has had it for two years. She has one at her house and another one at my house because she's with me on the weekend. She feels more confident with it. In case anything happens, she can hit the button. Moreover, they're pretty helpful when you call in and set it up. They also gave me a discount because I have two locations. I like it overall. It's pretty good.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    We’re so glad that having the LifeStation service could help your Mother to be more confident, Rebecca. You’re right, if she ever needs help all she has to do is press her Help Button and someone will come to her aid. Thanks for the review.

    Verified purchase

    Reviewed Oct. 24, 2017

    I was having health problems so I got LifeStation but I can’t afford it anymore. Still, I'd recommend LifeStation.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Mary, thank you for taking the time to write a review! We’re glad you enjoyed having the LifeStation system in the past, and hope you return as a customer in the future. If you have questions about pricing you can contact us anytime.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 23, 2017

    I'm 88 years old and I live alone. Getting the LifeStation seemed to be the thing to do and since I got it, I feel a little better about being alone. It was also there when I needed it. The first time was when my speech was garbled. I called them and told them I couldn't talk. They asked me what was wrong but by that time they could hardly understand me. The second time, I've been in the hospital a day and came back the next day. But it was a little too soon because they gave me a medication I was allergic to. So I was shaking and I was home alone. I called LifeStation again and the same people picked me up the next day and took me back to the same hospital.

    So, LifeStation worked twice very well. Their reps were very nice and they handled everything beautifully. They ordered the paramedics then they called my family and reported back to me. I told them not to call the first one on the list because it was my sister who is very old. I told them to call the second one and that's what they did. They did everything they needed or supposed to do and I was very pleased with their service.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you for sharing your story with us, Arlene. We are so glad that LifeStation could help you during both of your emergencies, and that everything went according to plan when the paramedics arrived and when we called your Contact List. We’re happy to hear that you enjoy the LifeStation service and feel more comfortable having it.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 23, 2017

    LifeStation was the first medical alert I've ever had. I always have the device around my neck because a lot of times I’m in the house by myself so I feel safe having it. I’m 98 years old and I make mistakes. I’d lean on it but they responded right away. They were always cooperative and forgiving. So far, they have been very nice to me. And lately, I’ve been very careful.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Virginia, we are so happy to hear that having the LifeStation service helps you to feel safer in your own home. Thank you so much for taking the time out of your day to write a review.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 23, 2017

    The team at LifeStation was very helpful. They called my mother frequently to make sure that the system was activated and that her batteries was charged. Also, when we needed a new battery it was there the next day. It's much better than her previous medical alert device. That's why we changed. My mom was living alone and we got it for her for myself and my brother's peace of mind. At that point when we got the system, we both live out of town in a different state.

    My mother had used LifeStation several times when she fell. The only difficulty was the last time that she used it, when she had her fall which was what made us decide she was ready for assisted living. She claims that she had fallen and she kept ringing the alert and nobody was responsive to it. She rang it and rang it for hours and it was overnight. I hadn't spoken with her nor my brother until the morning and she never picked up. So, my brother who lived about 40 minutes away at that point, came up to check on her. In the interim she kept pressing the button, she was on the floor for about eight hours. Finally, she was able to get a response in the morning and they sent the rescue squad immediately.

    My brother had arrived at the same time with the rescue squad. So immediately we called LifeStation and they said that they had never received any calls or they would have sent somebody immediately like they did in the morning. They reported that sometimes when there's a failure or a disconnect with the phone company somehow LifeStation wouldn't even get the alert information or the alarm to send somebody. So, they didn't even know that she had been pressing the button all night.

    I believe she did have that fall because she was badly bruised. When they found her, her walker was on top of her and she could not get up at all. She said she had just finished brushing her teeth and was heading in to bed around nine or ten o'clock at night when this happened. That was her daily routine. I think she was reporting accurately, her mind is still pretty good. But I just don't know why there was a disconnect and why they weren't able to respond to her. She was not near a phone where she could call my brother or anybody else. So, that was really bad. But when I spoke to the representative at LifeStation she was very apologetic.

    The rep said, "I don't have it in the log. We even received the call until like 6:45 o'clock in the morning. There was nothing reported on the log. Maybe there was some kind of a disconnect with the phone system or they had an outage." I called the phone company first but they couldn't respond to that at all. They weren't aware of an outage in the area. But at that point we were just concerned with her well being, they took her to the hospital. She was in rehab for three weeks. Then my brother and I found a place for her. She was very happy with it at that point. She really needed the assisted living.

    Besides that one incident, the people at LifeStation were very responsive, very polite and professional. They were very good. I returned the unit because I was the one paying for it. They were very nice to work with and offered us a nice discount. I had no other concern. I just wanted to follow up and make sure because they should receive the return by now and hopefully will credit my account or any portion. I would recommend them. For the whole year and a half, we were very satisfied with them.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Judy for your feedback. We are sorry to hear about your mothers fall. We would love to go over the account in more detail. Please give us a call at our 24/7 customer service line at 800.998.2400 for further review of the account.

    Verified purchase

    Reviewed Oct. 23, 2017

    I have different medical problems, and I live alone, and my daughter thought it was a good idea for me to have LifeStation. I feel a little bit more confident knowing that I’ve got something here. We have tested it a couple of times to be sure it was working and my experience with the LifeStation team was fine. Everything is okay with LifeStation.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Nancy, thank you for taking the time to write a review, we’re so glad that having the LifeStation service could help you to feel more confident.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 23, 2017

    I had a lot of pain and wasn't doing good. I also live alone and my children especially thought I should have some way of getting help if I couldn't reach them. My medical company told me about LifeStation and I'm glad I got it. I feel more secure and I know if I need help I can get it real quick. Their reps have always been very good and very nice. LifeStation's great and I'm very happy with it. I would recommend it to a friend.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Shirley, we’re so glad that you enjoy having LifeStation and that it could help you to feel more secure. We appreciate your recommendation of our service to others, thank you for the review.

    Verified purchase
    Staff

    Reviewed Oct. 23, 2017

    I was sick all the time a couple of years ago. I had pneumonia so much, and my husband felt better that I had LifeStation. But now, I’m off of oxygen. And I have one of those testers myself that I can test my oxygen and my heart. I'm in physical therapy now and my balance is better because they’re working on that. They’re teaching me how to start standing up on my own without relying on anything. And last time I was there, I walked just holding on to the physical therapist’s fingers just so she was there. But I'm glad to have LifeStation and I don’t want to get rid of it.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Carol, it is so good to hear that you are recovering from your pneumonia and walking on your own again! We are so glad that LifeStation could provide that added protection and peace of mind that help is always available to you should you need it. Thank you for the review!

    Verified purchase
    Staff

    Reviewed Oct. 23, 2017

    I haven’t been well and my sister talked me into getting a medical alert device. I got one from LifeStation and my interaction with the team there was all right.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thanks for the review, Rose!

    Verified purchase
    Customer Service

    Reviewed Oct. 22, 2017

    I had a stroke three years ago and I got LifeStation then and my family wanted me to keep it. I have it for emergencies but I never wear it. I call them once a month to check, and sometimes, it takes a while for them to answer my call. If I’m wounded or down or needed service, I would be very unhappy with how long it took for them to answer my call.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Elin for your feedback. We are glad we were able to speak with you and had a chance to address your concern. We look forward to continued monitoring of service. - James

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 22, 2017

    My kids got LifeStation for me in 2012. Right off the bat, when I got it, I had it on a necklace and I pushed the thing. I didn’t know I did, I was working in the kitchen, and I had everybody here on a very short notice, so I know it works. I live in a small community in the country so it didn’t take them long to respond. Their reps have always been courteous when I call in to check my deal. So far, I’ve not got down where I had to have them but I always feel safe and comfortable because I got their device.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Geraldine, thank you for sharing your story with us. We’re glad you were able to see firsthand how fast LifeStation’s response time is, and that having the LifeStation service could help to give you peace of mind.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 22, 2017

    After I called and told the team that I couldn’t find my bracelet, I found it where I had the blood sugar attack the night before on my couch. The person from the team that I dealt with was nice, and she said that the replacement was $25. My daughter lives eight hours from here and we just lost my son who used to live with me. Since having the device, I know that if I hit the button, somebody will be here really quickly. They might be the police, fire or ambulance. I have used the button a couple of times, and they always answered my calls and sent responses out here for me. Everything has been working on my end since I found my bracelet. I'd recommend it for anyone to have it because it has saved my life more than one time. I have had two little ladies here to go ahead and get one as well. I told them, "You all are falling all the time. You need to have the bracelet or necklace on".

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Myra, we’re glad you were able to find your lost bracelet, and that LifeStation could help you during your emergency. We appreciate your recommendation of our service to others and wanted to say thank you for sharing your story with us.

    Verified purchase
    Staff

    Reviewed Oct. 22, 2017

    We’ve had LifeStation for about three years and all seems to be working okay. It's for my mother-in-law who’s 98 and in a mother-in-law suite. Once in a while, we need to go out so we need to have something to back us up. We haven’t had an emergency but we’ve set it off by accident a couple of times and there’s always someone there to tell us how to reset it. LifeStation is technology that works very well and backed up by a competent staff. It's something essential for us and we’re satisfied.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Connie, we’re so glad that having LifeStation has been an effective tool to help your family and your Mother-in-Law should there ever be an emergency. Thank you so much for taking the time to write a review.

    Verified purchase
    Staff

    Reviewed Oct. 22, 2017

    I got LifeStation for my mom and they're very good. My mom's device went off the other night. We changed her battery, the pendant part, and then I got further instructions last night that I was supposed to remove it from the house. They always get right back to you and they’re very accommodating. It definitely is a good thing that my mom has it. We’ve been very happy with LifeStation.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Eileen, we’re glad that you find our service to be accommodating and our Customer Service Experts to be professional and friendly. Thank you for taking the time to write a review!

    Verified purchase
    Staff

    Reviewed Oct. 22, 2017

    I took a fall and I was in the hospital, so I got a medical alert device. My experience with LifeStation has been fine. They've been okay and their service has worked for me. I've been feeling better since I got this alert thing from them.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Carole, we’re glad that having the Medical Alert Device from LifeStation could help you to feel better. Thank you for the review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 21, 2017

    Someone recommended LifeStation to us so we got it and they’ve always been wonderful. I’ve always told them to call me first because my mother sometimes doesn’t hear the phone and it really worked out well. My mother accidentally pushed it and the response time was good. She likes her LifeStation device. We’re very happy with them. We’ve had them for a lot of years.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Erica, thank you for the review! We’re so glad that you find the LifeStation service to be wonderful, and that it could be helpful to your family.

    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 21, 2017

    I test my LifeStation device every now and then and they respond quickly. I haven't had to use it but I rely on the fact that it’s there if I need it. I bought a chain to put it on and it’s not at all noticeable.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Helen, we’re so glad you enjoy the LifeStation service and that it could make you feel more comfortable. Thank you for the review.

    Verified purchase
    Fall DetectionStaff

    Reviewed Oct. 21, 2017

    I got LifeStation because in the beginning, it was paid for by the government. Then that changed and I decided to keep it. I have the pendant and my experience has been mostly good except I wanted the one with the GPS chip in it. I couldn’t hear it so I had to return it and they said it was from a different manufacturer so I hope at some point they will change that. The one emergency I had, I have a friend who lives with me and we ended up going to the emergency room but we didn’t have to use the pendant ‘cause she was here. I also have the lock box which is good because I don’t want anybody breaking down the door.

    Overall I'm quite happy with LifeStation. Every once in a while, I test it and I tell them I'm testing it. I like that the caps won’t cause an emergency. If my friend goes out to go to church, I can use it so I’m not alone. The only glitch I had is when I sent back something. There was a one-button device that was like a cellphone and it called 911. I sent it back and they lost it for a while. Then they figured out that they had it, or they believed me when I said I sent it back and I could get a tracking number. But they believed it so we worked that out. They’ve been very nice, they’ve answered all my questions and everything has gone well.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Arnold, thank you for sharing your review with us. We’re glad all of your inquiries were answered promptly by Customer Service, and you can call us anytime if you have more questions or concerns. We’re so glad you’re happy with the LifeStation service.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 21, 2017

    When my husband passed away from Alzheimer's, my children were concerned about me being alone. They went ahead and got the LifeStation device for me, and I feel better knowing that I have my little button to push if anything happens. They show real concern when I'm on the line with them. Emergency response service was excellent. They were here in no time at all, and the lady on the phone stayed with me until the emergency people got here. She also alerted my son so that he came right on down. The LifeStation team have all been very helpful and caring, and I had very good service.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Lena, we’re glad that having the LifeStation system could make you feel better about being in the house alone. You’re right, our Operators care about all of our customers, and want to make sure you are okay. We’re so glad that having the LifeStation service could help you during your emergency. Thanks for the review.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Oct. 21, 2017

    My LifeStation device didn't operate because the battery was gone. They replaced it with a new machine but it took quite a long time for them to decide that it wasn’t working. Other than that, it’s all right. It worked. With LifeStation, I know that as long as I’m in the house, I can call somebody. The only problem is I sometimes hit the button by accident, and they take a long time to respond. I have never counted how many times they say emergency when they answer. My son was here installing the new watch when they mailed it to us, and he was surprised that there were so many - it’s six or eight times that they say emergency before they say your name. Nevertheless, I have recommend LifeStation to a friend.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, Margaret for your feedback. We are glad we were able to speak with you and had a chance to address your concern. We look forward to continued, monitoring of service. - James

    Verified purchase
    MonitoringStaff

    Reviewed Oct. 21, 2017

    I hit the call button when I had a stroke and I needed to get to the hospital. LifeStation's rep came pretty quick and the alarm turned up very loud which will make you jump out of bed. I had an excellent experience and I like having the device. I have also recommended it to others. I’m used to having it hanging around my neck and on my chest. Every once in a while I would realize I was pushing on it and one time, I did something and leaned on it. I have the one that reaches only 25 feet from the house so if I'm outside practice walking around the block for 100 yards, it will not reach that distance. I can’t walk very far and go downtown or to McDonald’s with it. LifeStation should bring the price down so people like me can afford to get the one that's connected to a satellite and allows you to walk anywhere.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you, John for your feedback. We are glad we were able to speak with you. As discussed, you will be upgraded to our Mobile GPS device at an affordable rate. Feel free to give us a call when your new device arrives at 800.998.2400. -Mary

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 20, 2017

    LifeStation team was very good. I signed up with them because I have problems, and living alone is probably my biggest concern. I haven't got to use it yet, but a lot of times I have hit it unknowingly, and they were always there checking up - good response! Recently, I had to get a new one because my old one was so old and they had to replace it. Very happy with it so far. They are efficient.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Thank you for taking the time to write a review, Brian! We’re so glad you enjoy having the LifeStation service, and that it could give you peace of mind!

    Verified purchase

    Reviewed Oct. 20, 2017

    It’s been a good experience having LifeStation. I activate them about once a month just to be sure that they are there and It works out very well. My family thought I needed it. I’m a gentleman up in his 90s and had a little woozy spell. They pay for it and I just enjoy using it. It’s been very favorable and I’m very pleased.

    Thanks for your vote!
    LifeStation
    Response from LifeStation

    Charles, thank you so much for taking the time out of your day to write a review. We’re so glad that you’re pleased with the LifeStation service.

    Loading more reviews...

    LifeStation Company Information

    Company Name:
    LifeStation
    Year Founded:
    1976
    Address:
    2 Stahuber Avenue
    City:
    Union
    State/Province:
    NJ
    Postal Code:
    07083
    Country:
    United States
    Website:
    www.lifestation.com