LifeStation Reviews

My mother has fallen a couple of times but she was able to get up. And she’s getting in touch with dementia too so I thought it’s best to get her a medical alert device. She has a LifeStation now and she has done very well with it and it's worked out very great for her. She has accidentally set the device off a couple of times, no emergency, but they were responsive. Their response was very quick.

My mom is 86 years old and she had a stroke in her home and was hospitalized for three days. The day she had the stroke, I went ahead and got the LifeStation service because she lives alone most of the time and I wanted to be able to monitor her. I got the bracelet and the necklace but she feels better with the bracelet on. She knows she's supposed to be wearing it. She was unsure about it at the start and was scared she was going to set it off and something's going to happen, so I told her to not be scared of it.

Being alone and afraid of falling, I got LifeStation. I'm very pleased with everything and I would recommend them.

I needed a device because I have gotten to the age where I have a bad back. It is so bad now I can hardly walk, but the doctor won't do any surgery on it because of my age. I got arthritis in my hip and back and I just take it day-by-day. Also, my daughter got LifeStation for me because a friend of ours slid off the bed, laid on the floor for 56 hours and couldn't get up. I fell quite a few times too, but I was always able to get up. I also wear the device around my neck or my arm but I have a little cordless phone that I keep in my pocket. Every time I go outside and if I need help, a lady neighbor of mine stays home all the time and I can call her. She's good to see about me and check on me, but I call LifeStation once a month to let them know it's all right and they are very friendly and helpful.

My mother lives alone and we're afraid that she would fall. I got the LifeStation for her a long time ago as well as the lockbox for the key for the fire department. We did elaborate testing to the system throughout the house and the operator was friendly. My mother hasn’t had any problems. The only thing I expected was that the life alert would have a microphone on the button, but it's a speaker phone which all medical alerts are like that so that was fine. Also, one of her old friends was there and they tried to get the key out but the old lady couldn’t get it out. My mother called me and said that the thing is broken, but I was able to do it with no problem. It isn't a design flaw but the lockbox needs the dexterity of a young person to get the key out. The product can be improved, but LifeStation is competitive with everything else that’s out there.

Service initially was fine, but it deteriorated. Test of medical alert system not satisfactory. And there were regular billing mistakes made by the company. Various attempts to resolve their mistakes resulted in nothing. They were not helpful, professional, and capable of solving simple issues. Stay away from Life Station and find better.

My experience with LifeStation's medical alert system has been fine. It was my daughter who insisted that I have a medical alert device. She checked around to see what would work for me. I've always been a very active woman and my husband has Alzheimer's and liver cancer, so he's not able to do for himself. My daughter told me that he can't help me if I fall, so I have my LifeStation medical device on all the time. It's a safety precaution for me and I'm glad that I have it. I check in every month to show them everything's okay. Their team is fine and they call me by my name. The only thing I didn't like about it is that I have to use a telephone to hook it up to, which is not good. Once, my daughter timed it when I push the emergency button, and it seems like it takes a long time until they hook up.

Once a year I would get blanked out so my daughter told me to get a medical alert device in case I fall. So, I got a LifeStation and I wear them around my neck. I hope I don't have to use it but I carry it with me everywhere I go. I thought I could take it out and put it on my wrist but I can't get it out and I had to leave it on all the time.

I had a spinal disease. I can't walk very well and I've fallen before so I had to use a LifeStation and since having it I worry less. I was able to use it once when I was involved in a car wreck and I had a brace on my leg. I fell and I couldn't get up. I called them and they came right out. I really was glad to have it at that time when I needed it.

My kids wanted me to have a medical alert system so I got myself a LifeStation which I wear on my neck all the time. However, I set it off one time bending over the sink when I was washing dishes. The fire department called and I told them it was an error. So far, my LifeStation has been fine.

My dad had passed away and my mother is 91 years old and on her own, so we wanted to have a system in case she had a problem. We've had the LifeStation for four months now and she’s happy. It makes me more comfortable that if she has a problem in the middle of the night, there's a way to contact emergency services. The LifeStation seems to function okay. Occasionally, she accidentally pushes the button but it’s normal with any system like that.

I've fallen in the house so my doctor sent me this medical alert device from LifeStation. I put it on every morning before my wife leaves home. I bring it all the time. In the night when I go to sleep and when my wife is home, I keep it away. So far, I have used it only once when I fell in the bathroom. I pressed my button, but I don’t know if they could hear me from there. So my wife came and she answered it. She told them that I'm okay. I just fell down and I'm not hurt. Then the fire department came and picked me up. They were very quick to respond.

My mom was getting afraid of being by herself in the house and not being able to call 911 if she needed to. She had a stroke a couple of years ago and she’s afraid that if she has another one, she won’t remember how to use her phone and how to call for help. So, she wanted something where she could push a button and somebody would come or check on her right away. We got her a LifeStation medical alert device and it was really easy setting it up. Now, she feels more confident and comfortable being by herself. But other than that, she’s really healthy, active and independent.

My parents are both in their 80’s and they both are not stable on their feet. I was concerned that they would fall and the other one wouldn't hear them. They swear that they’re always together and that one of them would find the other one but that’s not always true ‘cause their hearing’s bad. One would be on the seat watching TV and the other one’s could be in the bathroom. There's no telling how long they’d be in there.

I got a LifeStation unit for my parents because they’re older and they have fallen. Knowing that my dad can press it if he's alone and needs help provides me with a little sense of security. We test our unit once a month and the reps have always been very professional, friendly and courteous. I’m very satisfied with LifeStation.

LifeStation is the first medical alert device I have. I’m living by myself and I’m going to be 80 in a couple of months, so my daughter said, “Mom, I think you should have that for safety.” It makes her feel better. I keep an eye on it all the time. But I always forget to push that button to check it. Other than that, everything’s here and it’s working fine so far. I have the one that’s on the door and in case nobody’s here, they can get in. Their reps are also very nice. I talk to them a couple of times when I check. I’m supposed to check once a month but I haven’t done that in a while. But I know it’s there. And if anything happens, I can go right to it and push the button and they’ll have somebody here right away.

I’m happy with my LifeStation device. I live by myself and two years ago, I fell off the roof. I had to crawl into the house to get the phone. LifeStation has given me more security that when something happens, I can just push the button. During the day I have it on but I don't wear it all the time, though. I wear it if I'm going to be someplace where I'm not near our phone. Also, I don't wear it at night. I put it on my pillow. I don't like anything around my neck when I'm sleeping.

LifeStation has been satisfactory so far. I got it because of my increased age and to have some sense of insurance. Every time I check they've responded promptly.

My daughter and my friend were convincing me that I needed a medical alert device. I live alone and they don’t live near me. I have an upstairs bedroom and stairs to walk up and down. Getting a medical alert device would give them peace of mind and assurance. I’ve called in twice to test and make sure everything is operating properly. The young man came right on in about six seconds. It was very prompt and that's reassuring to know that if I have a problem there would be somebody there for me. I also had to call Lifestation because I had the wires crossed at the back and the woman was very calm and reassuring that everything was fine. She went over the connections again. I had one wire hooked into the wrong place and that was taken care of immediately. Lifestation does what they were advertised to do. It's easy to set up and communicate with them.

I’m epileptic, I got sick and became disabled so I needed LifeStation. I’m home all the time so I’m safe and okay. We just tested it often if it was working and the representatives were quick to respond. They were also friendly that’s why I chose it.

My sons had to put my LifeStation. One of them lives in Oregon and the other one who lives here is busy with his job all the time. They wanted to be sure that if anything happens to me, I’ll be able to call for help. It takes the reps a long time to answer, but once they get on, they’re very nice. I have the one that's worn around the neck and I don’t do that though. I just hang it in the kitchen instead of wearing it. It’s off my body because I’m working in the yard and running up and down the stairs and working on the car. It would be in my way instead of helping me. The main thing is in my bedroom and they had the little things that they put in the other rooms in the house. I have one in the kitchen and another in the living room, and I’d like to have more of it. If anything ever happened to me downstairs, I wouldn’t have one down there.

The kids got the LifeStation device for Christmas and the LifeStation team call in once a while and see if it's activated. We haven't had to use it but having it helps some of the worries. It doesn't do any good when you're gone away from here though.

Thankfully we have never had to use it, but we have tested it a few times and they always answer right away and clearly. It stays in my dad's bedroom and close during the night. We feel much better about him staying by himself.

I used another medical alert service but it didn’t have GPS so I changed to LifeStation. It’s a good idea but I have a hard time remembering to use it. I haven’t used the emergency button but I called once and the representatives were helpful. However, they don’t always get the information correct. The contact names were not in order and I corrected it all. They need to send a confirmation of the order of people to be called so there is an opportunity to correct. But overall, it's been fine and favorable.

I live alone and I am getting up in years so I thought it would be a good idea to get a LifeStation medical alert device. The team has been very good and I feel safer.

My mom needed assurance that someone would be at her disposal when we’re out of the house. LifeStation was easy to use and the people we contacted were wonderful, professional and very good. However, she went to Utah for a while so she hasn’t used it but we will test it. Overall I feel more secure since we got it and I’m sure she does.

I’m alone and in case I fall down and need help, I bought LifeStation. I used another medical alert service for three months but I feel confident since I got LifeStation. Overall the price is reasonable and the team is excellent.

I’m 83 years old and I live alone. I have LifeStation medical alert service and the first time I fell, I was in the bathroom and I have it around my neck. I was yelling out calling my brother and I thought if he could come help me up, I'd be okay. But they couldn't get him. An ambulance came and I was able to crawl in and let them in and they took me to the emergency room. I was very pleased with their service. Also, I accidentally hit the device the other night but a very nice lady came on and I explained I accidentally hit it. I asked her to reset it and she said she would. Overall, they've been very good.

We used LifeStation a couple of times and it worked. My husband fell and I couldn’t get him up and they came. I used 911 before and we live way out in the country so it takes time to get here. But no matter what I call, it’s still the same but LifeStation good and I like it.

I had back surgery and I have one leg that's a little weaker than the other one. I haven't really fallen but when I was squatting and I went down and hit on my button. It was a little difficult for me to get up and my family freaked out and told me I should have a button. That's why I got a medical alert device. However, I've returned my LifeStation. I got the unit and it's okay but it wasn't not working for me. But I didn't think I needed it and I spent $371 for it. I called to see if I could return it and that's when I ran into trouble. I could return it, but I couldn't get any kind of a refund which was not made clear to me in the beginning. I talked to the lady and I told her that I have a coach, and she told me that returning the unit would not do me any good. My problem was also the fact that I got was a wristband. I'd rather have the necklace, but I can't sleep with it.

I’m 84 years old, I’m getting old and weak and I work outside so I got LifeStation medical alert service. I put the necklace on when I’m outside in the garden or doing outside work, so in case something comes up I can push the button. So far, it's been working satisfactory and I call in the 15th, 16th every month to say I'm okay. Also, I feel real good and I think I'm very well experienced with it. It’s a life saver to a person and I'm very satisfied with it.

My grandma who is 101 and nothing was wrong with her until she fell at home. So I got her the LifeStation. It was my first time ordering it and it happened at a time where she definitely needed it. The guy was really nice and it was a pleasant experience. While I was installing it, I hit the button and the team was wonderful. They called my phone and my house. However, my grandma has some problems with it but I feel that she's a lot better with the LifeStation being there. It gave her a lot of sense of security. It's lifesaving and my old granny in South Mississippi is so blessed to have it.

My grandson got the LifeStation for me, but I've never fallen or had any problem day-to-day. My life goes on as usual for the last 76 years whether that thing is on or not, but it's the always on. It just sits there and I just sit here, but I always get the button and keep it handy.

My mother broke her hip last March and she was able to come home after rehab. I needed a monitoring system because she is living alone. I researched four or five systems out there and I picked LifeStation. The major thing that they offered was no contract commitment. That was the number one reason why we decided to get it.

My mother was a chronic smoker and had COPD. It's pretty bad and I've always had to check in on her twice a day, but now, it's not so bad. We've had the LifeStation since May and I still check on her but she seems to be more independent now. She had it on her wrist before and she would accidentally hit the button and they would call in. But ever since she put it down as a necklace it's been out of problems and so far, it's been good.

LifeStation is something that all older people need. My mother is 91 years old and she has fallen different times. She also used to live by herself but since she moved in with us, she doesn’t really have to have the LifeStation because we’re with her 24 hours a day. But if something were to happen, we’d have it there and we’ll be secure. Their reps called us to know if it’s working but we haven't had to use it. I also had a friend who's got the same thing. She fell on her back upside down so couldn’t get out and she had to call her helper so I can see where it’s needed in a lot of places.

She was diagnosed with Parkinson’s and she has fallen a number of times. The most recent one, both she and my mother-in-law had fallen so we decided we’re getting two medical alert devices. We’ve had a number of other medical alert services for other relatives so when I was shopping around, I’d obviously gone to those other ones first. But when I started to compare pricing, LifeStation was offering the same services for 75% less. Yet the service is really good and their response times are very quick. They call the home, me, and the back-up number as well. They're also very pleasant to work with and very thorough.

I've had two LifeStation medical alert systems and I feel safer. But I had a fall sensor on one of these alert devices and it was terrible. When I would take off the alert device, lift it over my head, and put it on my bed to take a shower, it would sense and record that I had fallen. This happened three times and the police and the ambulance came to my house. Everybody looked at me like I'm stupid and I was so embarrassed. I didn't understand what was happening initially because I was fine, until I figured it out. I was new with this device and I was told that it recorded falls. My husband had just died and I thought it would be good to have in case I fell. But it's very sensitive and it has caused me a lot of trouble. I found out that the fall sensor is very imperfect, so I would never suggest it to anyone until it has been improved.

My son told me I needed to get a medical alert device and I have some nieces who wanted me to do it too so I got one from LifeStation and it works fine.

I'm almost 85 years old and my family told me to get a LifeStation. I kept saying no because I have a cellphone until my little 11 year old granddaughter said that she worried about me all the time. When she said that, I decided I will get one. So I went online, I was very pleased on what I read about them and I called right away. So far it's been perfect. I call back for my resets every 30 days and they're as friendly as they can be.

We are happy with LifeStation, my mother-in-law now got a button to call. We chose it for her in cases she needed emergency at home, there will be nobody to get her when she falls. She needed it because she lives by herself. It gave us more peace of mind. She used it once and the emergency services were dispatched. We got there faster since we are 20 miles away from the volunteer service. The rate was reasonable, it’s cheaper than the competitors.

My sister-in-law thought that if was falling down I would need LifeStation. Since I got, I haven't fallen yet, but having the device makes me feel more comfortable and now I’m not afraid anymore of walking from room to room.

Life Station is the first medical alert system I had and it’s fine. My friend referred me to use it and we got a $25 gift certificate. However, I forget to call in to make sure it’s still working but I will check once a month. I'm short and I lean over my counter so it set off when I wasn’t used to it. They were quick to respond. My daughter even called them and she was pleased with the responses. My friend didn’t have any problems either and overall, I’m satisfied.

My mom had been falling and since she’s alone, I wanted her to have LifeStation. I see her everyday but it's a better security to know that my parent has that available. I'd recommend LifeStation.

I got my mother LifeStation when she moved. I still hang around her a lot but it allows me to go to the grocery store. It gives us security. We’ve had two calls with LifeStation team and they responded correctly and immediately. The guys on the phone did what they needed to do. I stayed on the line and somebody got there. I’m very pleased with it.

An elderly parent of mine needed a LifeStation. It was easy to get and so far, everything seems to be well.

My mother fell a couple of times in her apartment. It was very easy to hook up the machine. The team were very nice people but they were loud when they talk on the phone. Though the emergency button hasn't been used, LifeStation gives me peace of mind. Overall, we are satisfied.

My mother fell and broke her hip so I bought LifeStation. I went online to Consumer Reports to compare different units and I chose it because of its price and full features. Also, my mother is 90 and it was her first medical alert system. She used it once and they called right away. They called 911 first and then me which was smart because I don't live with her. So, I called to see if she was all right. She answered the phone and the ambulance was there already. I told her, "Ma, they asked you if you're all right." and she said, "Well, I heard somebody talking, I didn't know who it was." However, we fight sometimes because she doesn’t always wear it. She's afraid to set it off again by accident but so far, it's working good and does what it's supposed to. It was the best one.

My mom wears the pendant. Once the pendant hit the counter and the call came right away, checking on her. We feel relieved that she's got this in place and we trust LifeStation. After much research, we decided this was the company that we wanted to proceed with.

My mother and mother-in-law both have LifeStation. The response time when their buttons are activated has been superb. I requested 911 calls be made for my MIL due to the distance between us. Every time she has needed help, it has been there before us. My mom lives next door and I am called before 911. That has worked perfectly for us too. I am very satisfied with LifeStation and the quality of help they provide.

Our Mom was determined to stay in her home for as long as possible. With LifeStation at her bedside, she was able to remain in her home completely independent for several more years. We all slept a lot easier knowing that if she had a problem LifeStation would be there to alert us and emergency services as necessary. Fortunately, there were no emergencies.

After dealing with this company and never using it for an emergency in three years, we stopped the service and sent back the machine and bracelet. We were charged for the full month after it was returned on the 8th. Plus a $7.99 fee. Hopefully another service will be available at less expense.

My mom left bed your necklace it makes her feel so secure knowing help is just a button push away. She is almost 90 so that added security is a blessing. Thanks for your lifestation to help seniors. Thank you for your company.

Having LifeStation has allowed me to stay in my home rather than go to one of the facilities here in Highpoint, NC; My children who were concerned that I might fall in the house or outside and no one would find me for days. With LifeStation's GPS and quick response to even the smallest incident (such as hitting against the counter when I am in the kitchen), my children are convinced that I am protected at all times.

I have always had prompt answers when I checked my equipment and on two occasions when I hit the button by mistake. My only complaint was with the wristbands that they sent me. They were much too big. I finally gave up and used the necklace. They finally found a suitable wristband but by then I had been using the necklace so I didn't change.

My mother 84 yrs old, with advance Dementia, lymphoedema on her left leg & prone to falls. I ordered this unit to help her in case of injuries. The unit never worked. For months no one has ever called unless, I called to see why there no calls.

I got LifeStation for my 90-yr-old Dad who lives alone, it really gives us peace of mind... He has activated his alarm several times accidentally, but LifeStation is always professional and mannerly and alerts us. I am very pleased with this product and Dad feels safe with his alert necklace on.

We like the idea of LifeStation. We have had some problems with it. Mom has lost her bracelet twice - not your fault. One consul had to be returned. I wished we could set it up without a landline. It has given us some comfort and it is good if clients keep bracelet on. Elderly often don't. Thanks.

I'm being charged a monthly fee and my LifeStation has not worked for the last 4 months. Customer Service called me about a late payment and stated that LifeStation would not replace my unit until my account was current. So I paid the due balance and they still have not sent me a replacement unit (but they sure don't mind taking money from my bank account every month). This issue has been posted on the AARP website!

I was dizzy and trying to walk to my bedroom. Apparently, I lost consciousness and fell. When I came to, I could not get up or move, so I pressed my LifeStation button. The woman who answered was very kind and stayed on the line until the paramedics arrived. My only concern is that I have to be either in my house or close by in order for the button to work.

Since purchasing LifeStation, I have only used it once. I was amazed how quickly they responded. The ambulance was at my home before I completed my conversation with the nice young lady who was helping me. I love LifeStation and have told several of my friends about it. On a scale from 1 to 10, I would give it a 15 or better.

I just wanted to thank you for being there when my mother, who is 85 and lives alone, needed you most. She has pressed her Alert button twice now and both times she had help within minutes! Thank you so much for the peace of mind you provide to all your customers!!??

We have had LifeStation for my parents for almost 3 years now and their service is excellent. And whenever I've had questions, they are answered them promptly and politely. I feel very secure knowing that LifeStation is installed at my parents' home. Extremely dependable service.

Very quick to respond and very polite. The device is very touchy so the response is quick. This is very good. Thank everyone. Monitor to wear around the neck. The responders are all very pleasant and call you by your first name so you know they are responding to you and no one else.

Have not had an emergency. I wear the neck piece in the yard, while in the shower and if I am doing something a little risky. Don't wear it all the time. Test it occasionally. I am 89 and active and in good health. Live alone.

My 82 year old grandma fell outside in the evening behind her house. It was getting dark, it was cold, and it was raining. If she didn't have LifeStation, she probably wouldn't of survived the night! So thankful and glad we decided to get her life alert! She pushed her button and they came out and got her. They called me right away, and we were able to get her the care she needed! Thank you LifeStation!

I have had to use your services a few times & have gotten professional communication each time. I recommend LifeStation to those in danger of medical aid. Action was timely & the representatives were well trained & mostly easy to understand.

Whenever I have questions or I am unable to understand working the unit/monitor I can call in and have the reps that I connect with speak to me with a genuine interest and concern in helping me and for me to have a better understanding in working with the service and the use of the monitor.

I've been a customer since 2016 and haven't had any problems with the equipment. I do a check of the equipment once a month although I don't know why it's needed if it's working properly. I'm probably ready for a new wristband. How long do they last? As far as I know about LifeStation, they seem to be a good company. I signed up with them through a brochure they gave me when I was being dismissed from physical therapy.

Based on medical issues with one person on our account, we cancelled that service. I was immediately told that because of the length of time with LifeStation our second account qualified for a discount... for life. That was unexpected and very much appreciated!

My husband, Philip, died May 15. He fell numerous times and his assisted living center got your call and he was taken to the hospital every few months. I haven't had an incident myself, thank goodness.

My call was answered immediately and professionally. The two medics arrived in about ten minutes. They were extremely helpful, knowledgeable, and patient. I can't tell you how grateful I am for your excellent help. When I bought your service, I wasn't sure if I would ever need it, but my daughter felt better that I had it. It is a valuable resource and probably saved me from going into a diabetic coma. This might have happened if I had had to wait for help for several hours. Thank you.

Thank goodness I have not had to use your service but I am grateful I have it. On a couple of occasions I have tripped the alert and your response was prompt and courteous. Very understanding and patient with me.

I - fortunately - so far have not needed any assistance. I accidentally alerted you a few times by bending over while sitting down in a chair, and once by dropping the medical alert when I pulled off an apron over my head! Oh! I've also been reminded twice to re-charge my unit. I appreciate your conscientious watch. Thank you.

Have not had to use in an emergency. Have hit the button by mistake, and felt comfortable that the call was answered quickly with very friendly people. Have hit the button on more than one occasion and was pleased with how quickly there was another person on the line. Everyone was very polite.

So far I have not had an emergency where I needed to push the button. When the battery did go out on the pendant that I wear, a new one was sent right away. I have recently recommended this system to my daughter's father-in-law and he is signing up.

I've had need on 3 or 4 occasions to use your service. Thank you for your prompt response. The operator is always courteous and proactive to obtain the help I need. Sure hope I don't need you again for a long, long time!

So far, I've been lucky enough not to have needed your service but knowing that is always available has been a great comfort to me. The part that I like best is that the first calls would be for members of my family rather than an 911 ambulance.

I am very pleased with LifeStation. I wear a bracelet at all times. I have fallen several times in the past before I had a bracelet. My husband is still working and for his peace of mind when he isn't home, he insisted on getting a device for me to wear in case I fall again. We have both been please with the ease of wearing the bracelet. I don't even know I have it on as it is so light. So far, I haven't fallen again, but the ease of mind in knowing I will have instant help, makes it all worthwhile.

This product is a Godsend. My dad has mobility issues and has had to call for help several times. Every dealing I have had with your operators has been 110% top notch which I tell them at the time. Thanks for running such a great business at such a reasonable price.

At the beginning of my use of LifeStation I tested the system on several occasions and always got prompt response. I have not pushed the button for a long time and hope that I never will. It gives me peace of mind knowing that as long as I am at home I am able to contact help.

Upon testing the device it will take 5 minutes for someone to answer. When I questioned the length of time I was told they were trying to call in first and the phone was busy. No one was on the phone. This is not acceptable.

My dad has the LifeStation, I'm happy he never had to use it in an emergency. But every once in a while, he bumps the button by accident, and somebody is always there to help. And I'm happy they don't get angry because of false alarms. Everyone is very helpful. Thank you!

We have had no problems with getting new batteries and customer service response. Luckily we have not had any emergencies. I would suggest that you upgrade the wristband. Even at an extra charge. This one is very cheap and gets shabby easily. This is something my husband wears 24/7. It would be nice for it to look better.

The LifeStation contact representative thoroughly inquired about my situation and need for the equipment. He then recommended a change in products that better suited my situation. This information was very helpful in my decision to continue with a LifeStation product.

Very happy with it. Peace of mind that I know help is a push-button away. Thank you. We have Thanksgiving dinner early this year and I knew if I choke on the bone I could push button and help would be there. I'm so happy to have it.

I have received the full amount of my three month charges. I am very satisfied about the way this was resolved. I still think this problem should be made clear to anyone who orders their monitor. this would have been prevented if I were aware of their policy regarding this. important information should be clear on their policy. I thank them for returning my charges.

I helped my elderly Aunt order this because her husband had just passed and she wanted to have the comfort of knowing that she would have this in case of an emergency. We researched and decided on LifeStation... Bad move. We paid for 3 months in advance so she would not have to navigate the site or try to write a check for monthly payment... Another bad move. There is no contract correct? But apparently if you pay in advance they will not return your money if you choose to stop service. My Aunt was very disappointed in the quality of the product. She ordered the bracelet and had it converted to the pendant with the supplies that LifeStation supplied. The pendant promptly fell off and we are trying to locate it.

Yet another case of LifeStation being totally unreasonable with their billing practices and the effectiveness of their products. I ordered the unit along with the mobile unit at the insistence of their salesperson that the mobile unit would work outside the home. I challenged the sales rep since I knew the cell service was not very good but was assured it would work since lifestation is not married to any particular cell service and simply uses the closest cell tower. The unit did not work and the day it was opened and tested did not work, so I was told to return the unit and would get a refund. They have refused to give me a full refund even though the unit was never used and returned plus I had to pay shipping to return their unusable product. I would not recommend doing business with a company like this with such low morale standards.

The LifeStation service was fine. The problem came about when it was time to cancel service after several years of service. I paid for a full year in August and cancelled service in December. Guess what? No prorated refund. "That's our policy" said the Tai, the customer service rep. Of course she could not point me to the policy, nor is anything posted online about returns and/or cancellation of service. That is such a shady business model that takes advantage of every customer (at some point) and leaves the last impression of the company as horrible. Stay away from LifeStation or don't pay in advance.

The service that you pay for is one thing but the common sense in designing the thing so you'd want to wear it is another. I had one previously that had a fairly discreet wristband, black and elastic. Small enough that someone would think it was a watch. I had to get another system recently because I got rid of my land line and went to cellular service. The unit they sent me has a giant bright white wristband made of plastic. Looks like something you'd get at a dollar store. The thing is about 1 inch wide. The white makes NO sense whatsoever as it quickly gets dingy and dirty looking. I'm ashamed to wear it. I called customer service and the child on the other end suggested I just not wear it publicly. He also said that this is the same fob that ALL units from ALL carriers use as they are ALL made by the same manufacturer. Really? Let me cancel my account and order from someone else and see what I can get?