LifeStation

LifeStation Reviews

LifeStation Reviews
3.9(1,519)
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About LifeStation

LifeStation has more than 40 years of experience in the medical alert industry. The company provides medical alert technology to help seniors live safely and independently. Its systems include 24/7 U.S.-based monitoring through LifeStation’s TMA Five Diamond-certified and FM-approved response center.

Pros & Cons

Pros
  • Optional fall detection
  • No long-term contract required
  • GPS capabilities
  • 30-day money-back guarantee
Cons
  • Some bulky devices
  • Some upfront charges
  • Few accessory options

LifeStation Reviews

Stars Rating

  • 61%
  • 9%
  • 5%
  • 2%
  • 22%

Popular Mentions

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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 10 - 40
    Verified purchase
    Staff

    Reviewed Nov. 16, 2022

    The device is annoying because the one I was given had a rubber band like a watch. I wash my hands a lot and the rubber band wristband and dampness did not mix well at all. It irritated my skin. Also, the wristband was awkward as it wasn't a regular buckle. It was one that you slid in almost backward, and then had to push down to get it to pop into a little spike thing. It was awkward to put on and take off.

    I tried to pin the device to my shirt, but being the full watch size, it was too big for something like that. I tried putting it around my neck on a ribbon and it kept catching on everything. I was uncomfortable no matter what. But the equipment itself didn't have the problem, the person wearing it had the problem.

    Verified purchase
    Staff

    Reviewed Nov. 11, 2022

    I don't like the device with LifeStation. It doesn't work and it’s not feasible for elderly people. My mother has tried both of the devices that they sent and they don't fit her comfortably. They're oversized. Old people are frail as well as their skin and yet they send these ginormous watches that look like it's for Shaq or a necklace that weighs a ton. I told LifeStation I was going to send it back and cancel the subscription.

    Verified purchase
    Staff

    Reviewed Nov. 11, 2022

    The reps answered all my questions and they were very personable and concerned about what I needed. It was good. Being an old fart, I'm not into all this technology. But I liked the smartwatch. I wear it all the time. It's convenient. Besides having the idea of protection, that if something happened, I can push that button and get some help. It's functional. The neat things about it are when I'm working out, I can check my heart rate on it. I'm active. Some days, I'm curious, "How many miles did I walk around this house?" And the other day, I was winterizing my RV and, I walked three and a half miles around the place. For a guy like myself to see something like that is neat. And the way I'm wearing it, I don't have to worry about that I'm accidentally gonna set it off. And when I called LifeStation out there or talked to them, they were right there and it has been good. I can understand the people I talked to. They talk English.

    Verified purchase

    Reviewed Nov. 11, 2022

    I already had a device but I was paying $60 a month for that. LifeStation is free and has the lithium battery so you don't have to replace it and you only charge it once a week. You had to charge the other one every night or every two days. The only problem I had with LifeStation was when I went to the beach a couple weeks ago and I tried the GPS. I was surprised because they gave me my location as here at home but I was not here. They had to run it again. After that, they found me.

    Verified purchase

    Reviewed Nov. 11, 2022

    I wear the LifeStation device every day. It's a little heavy but other than that, it's fine. I like the peace of mind that if I fall, somebody can come get me.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 11, 2022

    I wouldn't have chosen LifeStation to begin with. I had a thing around my neck that I was given when I moved in this building. It was activated. However, it didn't work. I didn't even try it for five years because I hadn't fallen. But once you fall, you can't get up. When I fell, I pushed that thing and the reps came four days and four hours later. I didn't even know what they were at the door for. I had forgotten by that time. They kept insisting that they had a call from me. The big guy was very nasty. I would recommend LifeStation but if anything happens like that again, I would not. I've taken the rides though and they've all been very good. You have to pay for it but it's only five bucks for a couple months.

    Customer Service

    Reviewed Nov. 2, 2022

    Their customer service is terrible because it doesn't exist and their units are a piece of junk. Every month when I test it something goes wrong. The most common is that they CAN'T HEAR ME! So they start the emergency procedure and all I'm trying to do is test it, which requires that I answer a few of their questions. They sent me a new unit about 8 months ago and the same thing is happening. When I initially set up the unit I was given the wrong directions when I spoke to Customer Service and there wasn't even any dial tone. So that took THREE calls to get it set up accurately.

    Today I have been waiting for Tray in Customer Service to call me back on my cell or landline and it has been 2 hours since she guaranteed me she would call me immediately back. I wouldn't trust it to work in an emergency!! I will be returning and they better be fair and efficient - ya right, if they can't even handle their own equipment and customer service, I can imagine how this canceling is going to go.

    Verified purchase
    Staff

    Reviewed Nov. 2, 2022

    I had congestive heart failure. I pushed the button and the ambulance came and notified my kids. Everything worked out well. I'm comfortable with the device. I have it as a necklace but I would prefer if it was in watch form. Other than that, I love having it. It gives me great security. I've had their team digitally say, "You got to charge your battery," which is great. I'm very happy with the LifeStation.

    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 1, 2022

    The device is very helpful. We always try to see if it's working so we press it to make sure they receive the message. The team responds promptly. There was one time my mother made a mistake and tugged the device and they responded promptly then. Those on the other end are working excellently to protect her.

    Verified purchase

    Reviewed Oct. 27, 2022

    I haven't had any use for LifeStation yet but I feel safe with it here. At first, I was worried about getting the button where you’re hitting it and having to go off accidentally. But as long as I'm careful with it, everything is going good. I live in a home by myself and my neighbors are busy so nobody's around. With LifeStation, all I have to do if I fall is reach out with that thing and it’s right there. It made me feel more comfortable.

    Verified purchase

    Reviewed Oct. 14, 2022

    For a while, my LifeStation was not charging, but it turned out that the receptors were a bit misaligned. I pushed them around and it's okay now. I test it every so often. LifeStation responds within 10 seconds. It is, essentially, a peace of mind device. It is on my neck all the time.

    Verified purchase
    Staff

    Reviewed Oct. 13, 2022

    LifeStation has been working okay. When I accidentally hit it, they alert me right away to see if I'm okay. They're very nice, professional, very patient, and will keep me on the line until they are satisfied that I am okay. I’m satisfied with LifeStation. I just wish the device wasn’t so bulky for women. I wish it was a smaller type for women. It’s too heavy around the neck for old folks like me. For the men, they’re just fine because it's like a watch.

    Verified purchase

    Reviewed Oct. 12, 2022

    I thought I heard somebody else at my door and I called LifeStation. Their rep called the police station for me. The device gives me comfort to know that I can hit that button if I need it. It’s good.

    Verified purchase

    Reviewed Oct. 2, 2022

    I've been happy with LifeLine. I don't wear it a lot because it is so big and bulky. I just wish it was a little smaller. But I've used it a couple of times and it helps. It's nice to have it here. I use it if I walk or if I go out in the yard.

    Verified purchase

    Reviewed Oct. 1, 2022

    We've been using LifeStation for a year. The only concern is sometimes we accidentally unplug it. We look over there and don't see the light and it freaks us out. But we've had zero problems with them.

    Verified purchase
    Staff

    Reviewed Sept. 30, 2022

    LifeStation was more cost-effective from my point of view. Also, their reps were very professional and helpful. I have not had to use it, but the rep told me that every 30 seconds, that a light would come on to let me know that the battery was still good and that it was activated. And it has been doing that. So, I feel reassured every time this light comes on. And I notice it. Sometimes, I don’t notice it for hours. And when I do, and the light comes on to let me know it’s operable. So, I’m satisfied with that. It’s like an added security blanket.

    Verified purchase

    Reviewed Sept. 29, 2022

    I've had the device for a few months and the quality is good. With it, I have extra comfort that when I'm at home alone, there's always a safety measure.

    Verified purchase
    Customer Service

    Reviewed Sept. 21, 2022

    I’ve had LifeStation call EMS several times for me. However, the last time was a false alarm because I could not get the device to shut off and it would not connect me to the operator. Instead, I got a message saying that I was not in the appropriate area for it to work. I called the phone number on the brochure to complain and they sent me a new device. But the device is heavy and it has a green light that is extremely bright and at night, it's distracting. It's a helpful device, but it has major problems. It needs to be recharged every day. It usually takes at least half an hour but sometimes it's a lot longer.

    Verified purchase
    Staff

    Reviewed Sept. 20, 2022

    I have my device with me all the time, but I have never had to use it so far. I’ve recommended LifeStation especially to people like me.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 17, 2022

    The people are great. If you hit the LifeStation device somewhere, they’ll come right over. The other day, just walking around, I hit it on something and the people came over. They think I fell down. So, I got to the door and told them I didn't. I just happened to hit it somewhere, so it went off. And they go, “Okay.” They came so fast and they were good about it. The device makes me feel comfortable and like somebody is there watching over me. I don't have to worry about me falling down because nobody's gonna come over and take care of me. But this device does right away.

    Verified purchase
    Staff

    Reviewed Sept. 16, 2022

    The only thing I don't like about the system is that when I punch the button to test the unit, it's so loud. Other than that, it's there when I need it. The lights are on when I check the unit and the people I speak with are very good.

    Verified purchase
    Staff

    Reviewed Sept. 15, 2022

    The unit is working nicely. We've had good experiences with their team.

    Verified purchase

    Reviewed Sept. 14, 2022

    I pushed the button when we were moving and their team called back. But it was no emergency.

    Verified purchase

    Reviewed Sept. 6, 2022

    Somebody came by and hooked my LifeStation up, and left. It's nice to know that the device is here.

    Verified purchase
    Customer Service

    Reviewed Sept. 5, 2022

    LifeStation is very helpful because I carry it with me. A few times, I fell because I couldn’t breathe. Now I know that I have it, I can always press it. I like to make sure that every month, I press the button, make sure that it works. Customer service is very helpful. They break it all down. They talk about what would happen.

    Everybody that has any kind of problem should always have LifeStation. It should be available for everyone.

    Verified purchase

    Reviewed Aug. 24, 2022

    I fell one time and hit my head and I was bleeding quite badly. I had a couple of great-granddaughters that were sleeping, but they couldn't hear me holler. So, I pushed my button and an ambulance and a fire truck came out and helped me. They were right there. It wasn't very long at all. I feel a lot safer with LifeStation.

    Verified purchase

    Reviewed Aug. 17, 2022

    Always seems to work. Have not had any problems with it when testing. The problem is the size. Way too big. Putting it under my shirt leaves a huge bulge. Outside the shirt it is heavy and swings which is annoying. I am considering possibly going to a different company. Any suggestions you have I am open. Bill **

    Verified purchase
    Customer Service

    Reviewed Aug. 16, 2022

    We accidentally set the alarm off. Within minutes a response came asking if help was needed. We were impressed by the system and pleased we are subscribing to this valuable service. Thank you for a great system that works as it should also.

    Verified purchase
    Customer Service

    Reviewed Aug. 16, 2022

    So far happy with LifeStation. My mother had one fall so far and got quick response from Life Station. My mother was able to get up on her own and requested Life Station call me (her daughter) which they did. Thank you Life Station.

    Verified purchase
    Staff

    Reviewed Aug. 13, 2022

    LifeStation has been great. I dealt with this years ago with another lady but I’ve always remembered it. So, I called again so I could get it for Brenda, so I would feel safe when I’m gone all day. She feels a lot safer having it.

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    LifeStation Company Information

    Company Name:
    LifeStation
    Year Founded:
    1976
    Address:
    2 Stahuber Avenue
    City:
    Union
    State/Province:
    NJ
    Postal Code:
    07083
    Country:
    United States
    Website:
    www.lifestation.com