LifeStation Reviews

Garbage. I never used mine. It was too big and a health insurance nurse felt I needed it after my dog tripped me. It's overly large. If it's monitored 24/7, then why did they never contact me during the two years of its non-use? They're website claims, "No hidden fees...." etc, etc. There is no mention of the $150 fee if you don't either return the device or sign up for your own service if your insurance changes. They will absolutely harass you like a low class bill collection agency until you either pay up or return the device. They called 9 months after I had dropped the insurance company. "Well, why did you cancel them?", I was asked. "That's really none of your business," I replied. Absolutely do not recommend this company.

This is a complaint about returning my life station watch. I called Life Station in March of 2025 stating that I needed to discontinue my service because I was no longer able to afford to make the monthly payments. They told me all I had to do was return the watch and they would discontinue my service. I became ill again and was hospitalized so I was not able to return the watch until June when I returned home. I mailed the watch in June and to this date they are telling me they have no proof of receiving it. I know they have received the watch but they won't stop taking money out of my bank account until I give them a USPS Tracking number.

It took over 18 days to receive the device, I left the country for a week the day it arrived, and my friend died before we even opened the box from the postal service. I sent it back unopened and they refused to refund my money because they received it more than 30 days after I placed my order (They received it 45 days after the order was placed). Said they would not be flexible on their policy. Feel like they just stole my money, it's not like I held on to the thing for a year.

Customer care sucks! They have hung up on me numerous times when I needed assistance. I have had this watch 3 months and have yet to get the time set correctly, and there is no answer for emergency assistance...The phone just rings and rings and rings and rings....What a waste of time and effort..Not to mention money!! Don't waste your hard earned money or precious time trying to use this useless piece of plastic!

The lanyard is the most ridiculous piece of equipment, I have ever seen to wear with a medical item. The whole thing hung down to my belly button, which created a clothing problem. Cloth with a twisted piece of metal to hold the control and a useless connection on the side, which does nothing. I went and bought my own lanyard!

I have used LifeStation for over 20 years and have loved the Velcro Wrist Band device to push if medical alert was necessary. However, LifeStation raised they prices and replaced the Velcro Wrist Band with a rubber one that have very tiny holes in it that you must try to connect with a very tiny post. It is very hard to do and comes apart all the time...meaning that the Wrist Band coming off often and sometimes hard to find. When I called to REQUEST the old Velcro Wrist Band....the very rude LifeStation Rep told me that they did not have any and just to get use to the new version period..!!

I have the medical necklace and the experience has been wonderful. I had an accidental activation on my button, and they were very prompt and courteous. There was no delay in the response on attempting to get me help. So if I needed help and was unresponsive, there would be some immediate help coming right directly to me. Lifestation has been the best. It gave me freedom because at first I was scared to leave my apartment. I literally was scared to get out of bed because when I would stand to get up, I would get a little woozy. But Lifestation gave me the freedom that at least I could get off the house and I could do things. I knew that if something did happen, all I had to do was push a button and I could get help.

I've enjoyed Lifestation. I like it good. But I have some trouble with it. It went out, and I had to call and get another device to go around my neck. But that didn't last very long. It took me about a week to get that new thing ordered and get it here. Other than that, I haven't had any trouble that I know of.

Updated on 02/19/2023: This is the final update to my previous review. After over a month I received a call from Joe telling me they were very sorry for all the delays and stress this had caused us. Joe assured me that the unit would ship the next Monday and he would send me a tracking #, this was Feb 10th. On Monday the 13th I received the tracking number from Joe in an Email. I checked the tracking on the 14th and it showed it had not shipped. Unfortunately on the night of the 14th our Aunt had a fall during the night and with no way to alert anyone she was not found till the next day and passed away in hospital the following day. If she had received medical help earlier the outcome may have been better. Four days later I received a call from Joe expressing condolences and assuring me that the unit had now arrived at our aunt's apartment. There was also another random charge of $99.95 to her credit card.

I keep my device right next to me, even when I get in the shower. I hang it on the shower door. It's great because it's a GPS thing. No matter what, LifeStation can find me, and that's what I need. I've never had to push it, but everything seems to be fine. When I put it on the charger, it takes less than an hour to charge up. Everything's good with it, and I've already recommended it to several people.

They are very good. The device was around my neck and I must have hit it, and then they came here. It was very good.

It's like a backup emergency situation device for my mom to feel comfortable. So far, so good.

The device is annoying because the one I was given had a rubber band like a watch. I wash my hands a lot and the rubber band wristband and dampness did not mix well at all. It irritated my skin. Also, the wristband was awkward as it wasn't a regular buckle. It was one that you slid in almost backward, and then had to push down to get it to pop into a little spike thing. It was awkward to put on and take off.

I don't like the device with LifeStation. It doesn't work and it’s not feasible for elderly people. My mother has tried both of the devices that they sent and they don't fit her comfortably. They're oversized. Old people are frail as well as their skin and yet they send these ginormous watches that look like it's for Shaq or a necklace that weighs a ton. I told LifeStation I was going to send it back and cancel the subscription.

I already had a device but I was paying $60 a month for that. LifeStation is free and has the lithium battery so you don't have to replace it and you only charge it once a week. You had to charge the other one every night or every two days. The only problem I had with LifeStation was when I went to the beach a couple weeks ago and I tried the GPS. I was surprised because they gave me my location as here at home but I was not here. They had to run it again. After that, they found me.

I wouldn't have chosen LifeStation to begin with. I had a thing around my neck that I was given when I moved in this building. It was activated. However, it didn't work. I didn't even try it for five years because I hadn't fallen. But once you fall, you can't get up. When I fell, I pushed that thing and the reps came four days and four hours later. I didn't even know what they were at the door for. I had forgotten by that time. They kept insisting that they had a call from me. The big guy was very nasty. I would recommend LifeStation but if anything happens like that again, I would not. I've taken the rides though and they've all been very good. You have to pay for it but it's only five bucks for a couple months.

I wear the LifeStation device every day. It's a little heavy but other than that, it's fine. I like the peace of mind that if I fall, somebody can come get me.

The reps answered all my questions and they were very personable and concerned about what I needed. It was good. Being an old fart, I'm not into all this technology. But I liked the smartwatch. I wear it all the time. It's convenient. Besides having the idea of protection, that if something happened, I can push that button and get some help. It's functional. The neat things about it are when I'm working out, I can check my heart rate on it. I'm active. Some days, I'm curious, "How many miles did I walk around this house?" And the other day, I was winterizing my RV and, I walked three and a half miles around the place. For a guy like myself to see something like that is neat. And the way I'm wearing it, I don't have to worry about that I'm accidentally gonna set it off. And when I called LifeStation out there or talked to them, they were right there and it has been good. I can understand the people I talked to. They talk English.

Their customer service is terrible because it doesn't exist and their units are a piece of junk. Every month when I test it something goes wrong. The most common is that they CAN'T HEAR ME! So they start the emergency procedure and all I'm trying to do is test it, which requires that I answer a few of their questions. They sent me a new unit about 8 months ago and the same thing is happening. When I initially set up the unit I was given the wrong directions when I spoke to Customer Service and there wasn't even any dial tone. So that took THREE calls to get it set up accurately.

I had congestive heart failure. I pushed the button and the ambulance came and notified my kids. Everything worked out well. I'm comfortable with the device. I have it as a necklace but I would prefer if it was in watch form. Other than that, I love having it. It gives me great security. I've had their team digitally say, "You got to charge your battery," which is great. I'm very happy with the LifeStation.

The device is very helpful. We always try to see if it's working so we press it to make sure they receive the message. The team responds promptly. There was one time my mother made a mistake and tugged the device and they responded promptly then. Those on the other end are working excellently to protect her.

I haven't had any use for LifeStation yet but I feel safe with it here. At first, I was worried about getting the button where you’re hitting it and having to go off accidentally. But as long as I'm careful with it, everything is going good. I live in a home by myself and my neighbors are busy so nobody's around. With LifeStation, all I have to do if I fall is reach out with that thing and it’s right there. It made me feel more comfortable.

For a while, my LifeStation was not charging, but it turned out that the receptors were a bit misaligned. I pushed them around and it's okay now. I test it every so often. LifeStation responds within 10 seconds. It is, essentially, a peace of mind device. It is on my neck all the time.

LifeStation has been working okay. When I accidentally hit it, they alert me right away to see if I'm okay. They're very nice, professional, very patient, and will keep me on the line until they are satisfied that I am okay. I’m satisfied with LifeStation. I just wish the device wasn’t so bulky for women. I wish it was a smaller type for women. It’s too heavy around the neck for old folks like me. For the men, they’re just fine because it's like a watch.

I thought I heard somebody else at my door and I called LifeStation. Their rep called the police station for me. The device gives me comfort to know that I can hit that button if I need it. It’s good.

I've been happy with LifeLine. I don't wear it a lot because it is so big and bulky. I just wish it was a little smaller. But I've used it a couple of times and it helps. It's nice to have it here. I use it if I walk or if I go out in the yard.

We've been using LifeStation for a year. The only concern is sometimes we accidentally unplug it. We look over there and don't see the light and it freaks us out. But we've had zero problems with them.

LifeStation was more cost-effective from my point of view. Also, their reps were very professional and helpful. I have not had to use it, but the rep told me that every 30 seconds, that a light would come on to let me know that the battery was still good and that it was activated. And it has been doing that. So, I feel reassured every time this light comes on. And I notice it. Sometimes, I don’t notice it for hours. And when I do, and the light comes on to let me know it’s operable. So, I’m satisfied with that. It’s like an added security blanket.

I've had the device for a few months and the quality is good. With it, I have extra comfort that when I'm at home alone, there's always a safety measure.

I’ve had LifeStation call EMS several times for me. However, the last time was a false alarm because I could not get the device to shut off and it would not connect me to the operator. Instead, I got a message saying that I was not in the appropriate area for it to work. I called the phone number on the brochure to complain and they sent me a new device. But the device is heavy and it has a green light that is extremely bright and at night, it's distracting. It's a helpful device, but it has major problems. It needs to be recharged every day. It usually takes at least half an hour but sometimes it's a lot longer.