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LifeStation Reviews

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Edited by: Justin Martino

About LifeStation

LifeStation has more than 40 years of experience in the medical alert industry. The company provides medical alert technology to help seniors live safely and independently. Its systems include 24/7 U.S.-based monitoring through LifeStation’s TMA Five Diamond-certified and FM-approved response center.

Visit www.lifestation.com/our-medical-alert-company
Pros
  • Optional fall detection
  • No long-term contract required
  • GPS capabilities
  • 30-day money-back guarantee
Cons
  • Some bulky devices
  • $99.95 upfront fee
  • Few accessory options

LifeStation Reviews

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    Page 4 Reviews 225 - 375
    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 16, 2018

    We kids were looking for a life alert system for both mom and dad and LifeStation was the first one that called back when I inquired about the system. They were very quick and answered all our questions. My mom was mostly falling and when one of us kids isn’t in town, we wanna make sure they get to call the ambulance as fast as possible. My mom wears the device around the wrist but it was not designed for somebody who has tiny wrists and she has a very tiny wrist. It falls off so we had to adjust it.

    My dad has one too that he wears on his wrist. LifeStation sends the same kind for both male and female and they don’t necessarily work for the female. So, having size variation in their bracelets would be nice. My father uses a walker everywhere but they still get around. They live in a home and they still go to another town and have dinner. We worry when they do that and it’s dark out and snowy. If we could have something that works with the cell tower like the phone system and they could push the button if they were outside or in another town, it would be even more efficient. Nevertheless, I would recommend LifeStation. With LifeStation, we kids feel that they're more safe.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 15, 2018

    I had a stroke in December and I was confined for six weeks in the hospital. Then, when I came out of the hospital and the nursing home, I had the LifeStation medical alert device and it is fine. having it helps me to feel more secure because I live alone and I'm old at 83 years, even though my daughter is just a mile away. Had someone not come immediately to me when I had my last fall, I would have bled to death. It was rather bad. I was bleeding profusely, had five broken bones, and injured my brain. But I went to answer the door and my daughter was there. She came in and got me to the hospital.

    Thankfully, I have not had to use my alert device for help yet, as I have not had an emergency since I got it. But I have accidentally touched the help button a few times. The cord or string around my neck that holds the alert device is down and kinda long, and sometimes I bump it against something, so I wrap the cord again and make it go up high. Also, if I pick something up and put it up against my body, it might touch the help button. The LifeStation team was very quick to respond. Before I could get from one room to the next to reach the device and turn it off, they had answered and were talking to me. So, their response time was very good. I was very pleased about that and I would recommend LifeStation.

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    Customer ServiceStaff

    Reviewed Dec. 15, 2018

    When we signed up for the service of LifeStation they were very informative, answered any and all questions we had, and I was satisfied with their answers. We did research, and dollars for dollar we figured this was the best value. The device is for my 83 year-old father. He had had a couple of falls, and he lives by himself so the LifeStation is a comfort to me. We're supposed to test it each month to see if it works, and they're prompt on returning the call and checking to see if everything's okay.

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    Customer Service

    Reviewed Dec. 14, 2018

    I've had the LifeStation medical alert system for almost a year and nobody has been checking with me for three months. I would feel more comfortable if I, at least, got a call every so often. I had to do the checking every day or once a month, then I just stopped because it wasn't worth it to me. My experience has been not very good. The rate and the GPS capability was not fully explained in any of the materials of LifeStation and I’m thinking about exchanging my system to another manufacturer so, I am looking.

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    Verified purchase

    Reviewed Dec. 13, 2018

    I have mobility issues and LifeStation was recommended by Kaiser. Interacting with the reps was fine and when I accidentally set off the equipment twice, I explained what happened. The experience was positive. It’s helpful to have LifeStation and I'm satisfied with it.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 12, 2018

    I had fallen two times and since then, my children thought I needed a medical alert device. My older daughter looked up on a computer and said LifeStation is one of the best ones. So, that's what I went with. I just hang it around the neck and although it's aggravating sometimes, I walk my dog and am at home by myself a lot and it makes me feel safe. One time, the cat jumped in my lap and he hit the button. Then on another time, I was going to the grocery store, I picked up something and it went off. I was relieved when the rep at Lifestation called. I told her about it and she said that they will check it.

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    Verified purchase
    Fall Detection

    Reviewed Dec. 11, 2018

    At the time we first chose LifeStation, we went with them because of the fall detection that was offered within the system. Getting it was good. However, I wasn't educated well enough and I ended up paying $5 more a month because we had a cellular-based instead of a wire-based. Then, we tried something else which didn't work for my mother. That unit has basically a small cellphone and the system would work both in the house and outside the house, but she didn't wanna wear it because it was too big. She also had trouble getting it into the base to charge it. She couldn't manage it. So, it was not usable.

    We went back to the first one and so far, it's much more comfortable with her living at home alone with that device. Because it has the fall detection in it, she used to set it off accidentally. But, she's also used it when she needed it a couple of times and it worked fine every time. The only thing is if LifeStation can develop the cellular-based system to have a battery that can last several months and then I can replace it without being charged. Other than that, everything has been fine.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 10, 2018

    I appreciate the LifeStation team who has been most polite whenever I speak with them. I had an experience where they called me at 3 o’clock in the morning wanting to know about my emergency. I was then sound asleep so I told them that the life alert was in its cradle and I don’t know why it was calling me. LifeStation called me back three minutes later asking again how they could help me. At 3 in the morning, that wouldn’t make me happy. So, I looked for the device. It wasn’t in the cradle and I didn’t find it where I thought it might be. I was talking to the LifeStation rep the whole time that I was looking for it. I was upset. I told him that I couldn’t find it, and I asked if they would keep calling. He said that on the third time, they would just call an emergency vehicle. But then he said he would leave a note that I was alright.

    Then the next morning, I went to the front door. I have a table by the entryway and there was my life alert. And so, I figured it out that my husband, who has dementia, wanders during the night sometimes because he hears music that’s not there. And he walks all over the house trying to turn it off. Apparently, he saw the light that was on when it was charging. Then he picked it up, trying to turn off the music that was not there. He must have left it on that table as he walked through the house. I was grateful the LifeStation team didn’t come knocking down my door.

    I really don’t wear my life alert as much as I should. I only weigh 85 pounds and the device weighs me down. If it weren’t so heavy, I would wear it. Also, for a long time, I was disappointed because it would go off for no reason when all I had done was put it gently on the bed. But that hasn’t happened lately. I would recommend LifeStation.

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    Verified purchase

    Reviewed Dec. 9, 2018

    I'm satisfied with LifeStation. I was in the hospital before and I get dizzy, so my kids got the medical alert device for me when I got out. They said that I needed it in case of an emergency. I feel better having the device. I live by myself so it would be helping me. Once, my little grandson pushed the button and the alarm went over to the emergency. My daughter had to tell them that my grandson pushed it. I also explained that nothing happened to me.

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    Verified purchase
    Customer Service

    Reviewed Dec. 8, 2018

    I accidentally set off my LifeStation device once and they called my daughter and son, and then they called me to make sure everything was okay. But it bugs me to wear the device, and it just feels strange.

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    Verified purchase
    Staff

    Reviewed Dec. 7, 2018

    LifeStation offers a good service and I’m happy to have them. My mother is 94 and I wanted to know that she was safe whenever I left the house. So, I got her a LifeStation medical alert device. She could put it in her pocket or on her wrist. It's a safety thing and brings peace of mind and security, knowing that when I am at the grocery store or somewhere else and she trips and falls, she doesn’t have to lie there till we get back. So far, the unit has worked perfectly. My mother has used it a couple of times, mostly by accident. She hit it without even knowing that she did and the fire department showed up. The LifeStation team seemed to be qualified and they've done a good job. LifeStation's service works and I would recommend them.

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    Customer ServiceStaff

    Reviewed Dec. 6, 2018

    When I fell, I decided to get a LifeStation. I have some wonderful friends who did a lot of that research for me then I just called them up and there was no difficulty with the purchasing process. Since then, I've been wearing my medical alert device on my wrist. The container that holds the button is big and though I'd like it to be smaller, I can live with it. The LifeStation makes me feel safer. When I push the button the LifeStation people come on and I tell them everything's fine.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 5, 2018

    I changed from another service to LifeStation given that their audio and the range were much better. I took on this type of protection when my husband became very ill. I felt that if anything happened to me, I needed to be able to contact help myself. Since then, I've been wearing the button around my neck all the time, except at night, and I'm comfortable knowing that I have LifeStation's service. The team was very quick to respond and understanding when I accidentally pushed the button several times when I first got it. It's very sensitive. Though it bothers me that it's lumpy, I don't see that there's another option. I tell my friends to get the service too.

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    Customer ServiceMonitoringStaff

    Reviewed Dec. 5, 2018

    I've used LifeStation for emergency and it worked. The response was immediate and I didn't have to worry about being upstairs and not being able to move because they can get in. Another time, I fainted and I fell backwards. My brother who happened to be here pressed the button and told the reps that I was out and we needed help. They were right here with an ambulance and right inside to help me. I've used them twice and I don't know what would've happened if I've not had the device. I also accidentally pressed it one time and the reps immediately asked if I needed help and they were very understanding. I have recommended LifeStation to people and in fact, I tell my classmates who I have been with for 54 years that I have a life alert and that they need to get one. I also tell them that LifeStation is not that expensive and it's cheaper than some of the others I've found out.

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    Verified purchase

    Reviewed Dec. 4, 2018

    I have fallen a couple of times and I didn't feel safe about shopping by myself. I felt a medical life alert would help me. My sister saw LifeStation advertised and told me about it. I wear the device around my neck. Its cord is a bit thick and it's not really comfortable to wear but I mostly wear it when I go out and it has given me a little more confidence. I would recommend LifeStation.

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    Verified purchase
    Customer Service

    Reviewed Dec. 4, 2018

    I had a really bad fall before and I purchased a LifeStation device just in case it would happen again. I appreciate the fact that the device is waterproof because I swim and I can have it in the shower and that's where I fell. It's kind of like the old ID in the medical alert bracelets. It is so ugly that everybody knows what they are. I have to use a wheelchair and I already feel like I'm the odd man out just from the looks of that. I don't want anything more saying it because still I'm capable. If it was more like a piece of jewelry, something that way that doesn't stick out like a sore thumb, it would make me happier.

    I have a hard time with wearing the LifeStation device every day. I am comforted that it's there, but I just don't like it on me and for everybody to see it because I'm fiercely independent. It's just been a constant reminder to me that I can't take care of myself the way I used to. I just turned 65. I feel that I'm too young to have to have something like this but my family insisted on it. I'm home alone and I've always got my cell phone right next to me.

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    Customer Service

    Reviewed Dec. 3, 2018

    I've had a tumor before and I fall a lot. Now, I have the LifeStation device around my neck but apparently, it's very delicate. They've had to call me twice. My daughter happened to be here when they called and she told them we were fine. I'm curious as to how it works though. It came with the alarm system for my house but I don't have a machine here with me. I've had two other devices and in the past, I've had a machine that I could speak back to.

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    Staff

    Reviewed Dec. 2, 2018

    Barbara died on me six times and I brought her back with CPR. We got a medical alert device to make sure that somebody could take care of her if I wasn’t here. The only problem we've ever had with LifeStation is that it's very sensitive and sometimes it gets triggered when it shouldn’t have. She also mentioned that the cord that went around the neck was irritating at times. But for the most part, it’s been really good.

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    Verified purchase

    Reviewed Dec. 1, 2018

    I’m in a facility and I feel that having a medical alert device is necessary at my age. With LifeStation, I definitely feel safer. Though it went off twice when I didn’t push the button, I am satisfied overall.

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    Verified purchase

    Reviewed Nov. 30, 2018

    I’m by myself and because of my age, I needed a medical alert device. My son-in-law went through all the companies and decided on LifeStation. The device is by my chair all the time and I feel a bit safer knowing that I have it.

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    Verified purchase

    Reviewed Nov. 29, 2018

    My husband had passed and my daughter and her husband are 20 miles away from me. They insisted that I should get a medical alert device because they would feel more relaxed as a result. I got a LifeStation but then one day I washed mine in a pocket of clothes that I placed in my washing machine. It had to be replaced. However, it's a good five or six days to get a replacement with LifeStation. They send the new device on a slow boat somewhere and if someone is really in need of it, the thing is still riding around on a UPS truck. I don't like that part of their service.

    Furthermore, for one of their units, the charging unit went bad almost immediately and it was also five or six days before I could get a replacement for that. The replacement device I got has also been annoying because it scared the heck out of me the first time I tried using it. I was driving and I'm hearing "Battery, battery, battery". With the first device I had, it did not speak to me like that about a low battery. Also, the replacement device vibrates differently. Nevertheless, I feel secure having my LifeStation.

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    StaffDelivery & Shipping

    Reviewed Nov. 28, 2018

    I have gotten a LifeStation device for my aunt, who has a few illnesses. When I’m not here she needs to have it with her. I feel secure with the presentation of it all. However, I can no longer keep it. I didn’t realize that in order for me to close the account, I had to have everything shipped back first. But I got over that little bug and everybody was very professional. I like the equipment. Everything seems to be easily portable and to use. You can use LifeFone via cellphone too.

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    Customer ServiceStaff

    Reviewed Nov. 27, 2018

    I’ve had an excellent experience with LifeStation. I’m unsteady when walking and I live alone. I wanted to have it in case I fall. In the beginning, I didn’t realize that it was sensitive and one time, my cat set it off. I’ve also tested it several times. Anytime I called to check, everyone, no matter what who it was, called out emergency. Eventually, they came on and they were really very nice people. I’m pleased with the response. I've also tested it from another room to see if they could hear me and it seemed to work all right. The LifeStation is a necessity for me. My daughter especially says to make sure I have it on when I'm in the house and I do. I’m very pleased with the LifeStation and would recommend it.

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    Customer ServiceStaff

    Reviewed Nov. 26, 2018

    When I took an AnchorRIDES bus and had a medical emergency, the driver completely ignored that fact and didn’t call his dispatch. He just continued driving me to work. I have asthma once in a great while when the weather changes. So I needed a medical alert device. LifeStation called me back before other medical alert companies, with a better price than others did so I went for their device. When I tested it, I felt very confident when I heard the agent talking on the other end, and they told me whether they could hear me or not. They are quick to respond and their demeanor is very positive. But I wish that LifeStation will come out with a smartwatch like their competitor has come out with. Every time I call to check in, they don’t have one yet. Other than that, LifeStation is a very reliable company over all the others.

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    Staff

    Reviewed Nov. 25, 2018

    LifeStation was e-mailing me about their product and I decided to get it. I rest it on my little top desk in the living room and it works. Also, when I spoke with LifeStation's reps, they were really nice.

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    Customer ServiceFall DetectionStaff

    Reviewed Nov. 24, 2018

    Juanita faints easily and had fallen so having the LifeStation device makes her and her daughters feel much more at ease knowing that she has an instant system and that she's gonna get assistance. She usually wears it around her neck and she's fine with it. She has used her LifeStation twice and it's been a lifesaver. Their team replied right away and I was called instantly. So although she has a cellphone where she could alert her daughters and we all live locally, LifeStation just seems to get a quick response and assures us that someone is on the way.

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    Customer Service

    Reviewed Nov. 23, 2018

    My kids wanted me to have a medical alert device because they are both working. I'm 87 and I used to fall a lot. I had Medical Alert and it was expensive so I went on the internet and did price checking. I switched to LifeStation and it is satisfactory for me for what I use it for. However, there was one time that I fell and I didn't hurt myself in that but LifeStation called me six hours later, and that disturbed me a little bit. They said that sometimes the alert doesn't come through so I was wondering why. They also said that sometimes there are no good air signals from where I live. So, they gave a lot of excuses.

    When I had Medical Alert, they answered the phone very quickly a couple of times I had to use it. I once have fell off in the car and it was fast how they were out looking for me because they couldn't get a response. They even called my daughter and informed her that my alert went off. The experience I've had with Medical Alert was somewhat better than LifeStation. Still, I am satisfied with my LifeStation device and I wouldn't change.

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    LifeStation
    Response from LifeStation

    Thank you for taking the time to write a review Grace.

    I will take a look at our coverage in your area and see if it is something that we can try and improve to make sure you are getting help as quickly as possible.

    Verified purchase
    Customer ServiceFall DetectionStaff

    Reviewed Nov. 22, 2018

    I'm getting older and had a history of falls. I did some research on Google and found LifeStation. Among the other companies, I like LifeStation's price and GPS fall detection. I've accidentally pressed the button numerous times and the people from LifeStation have been very prompt. The customer service has also been courteous. Having this device gives me a sense of independence. I've already recommended LifeStation to others.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 21, 2018

    My Aunt Sally had fallen down her upstairs steps and couldn’t get up. Luckily, a niece of hers was going to her house to pick her up to go somewhere, so when she couldn’t get a hold of her, she knew something was wrong. In the end, they got in the house and took Aunt Sally to the hospital for a few days. Then she went to rehab and we decided that she needed a medical alert device when she went home. She didn’t break anything but she was beat up pretty good. So, she got the LifeStation and so far, she is happy with it. She wears it when she’s at home and she has it right by her bed at night so that if she needs it, it’s right there. But when she goes out, she's with somebody and she doesn’t wear it unless she forgets to take it off.

    Several times, she accidentally pressed the button and LifeStation's reps called us. We went down and they called the EMTs who also went there on three occasions, but they were all false alarms. Aunt Sally either rolled over on the device in bed or bumped it. It’s very sensitive because one time she had no clue that she’d done it. She was fixing her dinner and she must’ve had it around her neck and she must’ve bumped it. So at the time, she was sitting on her chair and eating, then the ambulance and all these people came.

    All those times, LifeStation's reps were very quick at calling us and getting the EMTs there. One time, when we got down there and everything was okay, my husband called LifeStation right away and they canceled the EMTs, but there were local volunteer fire department people who came anyway because they like to check things out just to make sure. All in all, LifeStation is worth every penny because even though those were false alarms, they were there. They called us, we were there, and the device works really well.

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    Verified purchase

    Reviewed Nov. 20, 2018

    I had an implant that when something went wrong with my heart, it would sound an alarm over at the Wexner Hospital Heart Center. But they took that out when they put the pacemaker in. There were certain times that I would feel a little lightheaded and dizzy. I have two kids who look after me all the time, but I live by myself. So to satisfy their needs, I got LifeStation so they could be called whenever I'm in trouble. I haven't tested it for quite a while, but I assume it works. I also don't have a tendency of wearing it all the time. It's just when I begin to feel a little on edge that I put it on. One time, it was on my neck and I leaned against the counter island that has a higher part. It was right at the level of the button and so it pushed the device, and LifeStation contacted me right away. I said it was a false alarm and they took care of it. Overall, having it gives comfort and peace of mind to me and my kids.

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    Staff

    Reviewed Nov. 19, 2018

    My father had a heart attack three years ago and he fell over. He would not have been able to summon help unless my mother was there. He also fell outside and he goes away a lot and my mother used to keep track of my father. She passed away and he was alone so we decided he should have something. It’s nice to know that if he’s out and about and something happens, hopefully, he can get help. We feel better knowing that he has the LifeStation device. At this point, he hasn’t needed it, but we like the idea that if he does, he’s not lying there and we don’t know it. It seems to be working great and we’re very satisfied.

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    Customer ServiceMonitoringStaff

    Reviewed Nov. 18, 2018

    My dad had a traumatic accident last December and then had multiple falls. He was outside and nobody knew it for 17 and a half hours. He was stuck and he couldn’t call for help. It was 15 degrees outside and we got the LifeStation device so that if he ever had a problem, he could push the button and get help. However, the device for my dad didn’t work so we sent it back to get another one. When we got my mom’s, the same thing happened. Then, the alarm went off and the volume didn’t work. So, the ambulance showed up and there was no need for them but whatever was on our end couldn’t respond because we couldn’t hear the person that there was something wrong with the device. So, we had to replace it a second time.

    When I talked to the people, they made it sound like it was a problem with my parents and not with the device. However, it was the device because they were able to check it. I thought having the device was gonna be a relief but because of the issues that we had, my parents didn’t wanna wear it because they felt that if it went off and they couldn’t hear, the ambulance would come again. I would not recommend it.

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    Reviewed Nov. 14, 2018

    I had a stroke and then I got a LifeStation. I put my trust in God and even though he sees me, I have a medical alert device and my experience has been okay.

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    Customer ServiceStaff

    Reviewed Nov. 2, 2018

    My mom was falling and that made us get her a medical alert device. We got LifeStation for the price. The people were fine, kind, and very responsive when they got an alert even though it was a false alarm, but the device itself didn’t work. It would go off when she didn’t fall, and then not respond when she'd fall. We called them about it then they sent us several new buttons for my mom to wear and none of it worked. We’re actually having problems with the one she’s got now too because, apparently, it has to bang into something in order to call them. Also, people tuck the device into her shirt and she’s not aware enough to remember to take it out. We might have to switch to a different company.

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    Fall DetectionStaff

    Reviewed Nov. 2, 2018

    My mother had gone down some stairs at somebody else's house and she broke her leg and shattered the bones in her ankle. She had surgery and had a rod put in so she is limited to how she could walk now. There was also a time when she was getting water and she fell down. She was down for a little bit before she could get back up. We decided that we should get a medical alert device. We had hooked up Medical Alert first up but it was just the at home one. We decided to switch over to LifeStation. It gives me peace of mind knowing that she has it. I worry about my mom and making sure that she has the device on her. There was a time that she fell but she didn't have her device on her, and somebody else showed up.

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    Customer Service

    Reviewed Nov. 1, 2018

    LifeStation is good to have if you're living by yourself. My wife wears her device when she's here by herself. She had two major heart attacks and she just had one last month. We test the device and LifeStation's response time is good.

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    Verified purchase

    Reviewed Nov. 1, 2018

    I wanted some good little protection and I decided that I would get a LifeStation device. It’s only for emergencies. I keep it close around me in case I fall and I feel a lot safer. It's a good thing to have and it's working fine. It’s a good service.

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    Customer Service

    Reviewed Oct. 31, 2018

    Something happened to my cousin. She fell and almost died. She lives alone and since I'm alone too, I thought that if I have this LifeStation thing, that might help me better. But the first device they gave me was not working for the whole month. It seemed to work but if something happened or if I called, nobody answered me. After that, they gave me a second device and this one is good. This one is working. It is a simple one though, only for the house, the backyard and the parking. LifeStation is the one with the GPS but this device doesn't have that. I like the one with a GPS though, because I remember when I was an hour away from my house, I fell and hit the device on the car and they called me anyway. But it's good for now. Whenever I call them for something, they try their best to help me. If I sleep with it and I turn over and hit the button, it rings and calls them. But I set it back right away because it is not an emergency.

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    Customer ServiceMonitoringPunctuality & SpeedStaff

    Reviewed Oct. 31, 2018

    I took over a patient's care from her son. She had fallen once and luckily, she had fallen, hit her face and called me. So I took her into the Emergency Room. She was fine but she was 93 and living alone in an apartment where she would have to call 911. Because I live about 10 miles away from her, I felt that she needed a device to be safe. I did some research and I thought that LifeStation was reasonable and that it covered everything that I felt that she needed. I certainly felt better with her having the device. Every time she pushed it, we got a response and I like the response that we got so quickly. We actually had the police call her one time because she didn’t realize she had set it off and she didn’t answer her phone. It was very reassuring for me that somebody would get to her.

    But at the same time, I had a little frustration with the fact that she wouldn’t wear it all the time and she would forget to put it on. She has the neck one and she would wear it at home. But it was a little too sensitive. She put it down a couple of times and it went off saying that she’s fallen just by putting it down. So she felt uncomfortable that in wearing it, she was gonna set it off. No matter how much I told her that it was okay and it was good that they would answer, she felt like she was bothering them. Nonetheless, it’s a good program. I’ve actually fallen a couple of times and my husband’s out of town a lot so I thought that maybe I should get one for myself too. I've recommended LifeStation as well. My interactions with the people there were very good too. They were very helpful.

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    Staff

    Reviewed Oct. 30, 2018

    The people who come and do my home health care visits ordered a LifeStation medical alert device for me. Over the course of using it, I have talked to LifeStation's reps and they are all professionals.

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    Customer ServiceFall Detection

    Reviewed Oct. 30, 2018

    I have five aneurysms in my head. I had a brain surgery and three of them were clipped. And then I had a stroke. I needed something in case I fell. I have LifeStation's bracelet - they said I was allergic to penicillin. My device works and it's nice because if I fall and I'm wearing it, I can push the button. I fell once and the response was great. The Henderson firefighters were fabulous.

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    Staff

    Reviewed Oct. 29, 2018

    My daughter was concerned of me falling. I wear my LifeStation and I know that I can hopefully get help when I need it. But the device is heavy around my neck and I would prefer something lighter. Also, sometimes I have a hard time getting the device to recharge. Sometimes I push down on it. I already had that one replaced because I couldn't get it to charge. My device also went off and I had a couple of questions. Those at LifeStation were very helpful.

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    Reviewed Oct. 28, 2018

    I've been having some stroke lately. I feel better and safer with my LifeStation. It is comfortable.

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    Verified purchase

    Reviewed Oct. 28, 2018

    Having a LifeStation medical alert device made me feel a lot better. While I feel safer, I need some insurance on the device.

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    Customer ServiceStaff

    Reviewed Oct. 27, 2018

    My mom was ill for a year, and I’m getting ready to transition out of the house. She’s better now but just in case there is an emergency, I got her the LifeStation unit, which I pay for each month. My mom doesn’t want to wear it because it’s something extra on the body and she says she might accidentally activate it. So, it is a challenge making her wear it. We also had an incident where the unit was not plugged into the wall. So, we had to do something with customer service and they were very helpful.

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    Reviewed Oct. 26, 2018

    I had fallen at WalMart and found out I had no one. I couldn't turn around. I wanted to make sure that if the same thing happens to me at the park, I could get up. Someone could figure out where I was at. My LifeStation worked pretty good when I can keep it charged. I have set something on it to charge it. But I don't know what's wrong with the thing that it lays on. It wouldn't charge if I don't put something on top of it to hold it down. I'm on my third one and they all do it. Other than that, I feel fine with my LifeStation. My son moved in with me, so I feel a little better that he's there. But if I go somewhere alone, I still wanna take my device with me.

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    Staff

    Reviewed Oct. 25, 2018

    Guadalupe fell before here at the house. She got a LifeStation and now, she has it by her side. She also has a bracelet and if anything happens, she can just call for help when nobody's around. Since she got it, I feel more comfortable that she's not alone. LifeStation's reps were also very helpful when I spoke to them.

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    Reviewed Oct. 25, 2018

    It's good to have LifeStation. They're doing fine and it's nice to know that I have their button available.

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    Customer Service

    Reviewed Oct. 24, 2018

    I had a certain stroke last year, and even though I’m completely mobile and have no after effects from anything, my friend just thought it would be a good idea to have a LifeStation because I live by myself. I just have it at home, in case I need assistance at night. My only problem with it is that whenever I push the button just to test it, they call one of my emergency contacts and then my emergency contact would think that there’s something wrong, not knowing what’s going on. But despite that, I would recommend it.

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    MonitoringStaff

    Reviewed Oct. 23, 2018

    I had broken my hip and my daughter insisted on getting a medical alert device because I'll be here by myself. I got a LifeStation and I feel safer especially when my daughter isn't here. The people at LifeStation have been wonderful. I have knocked my device off quite a few times and when it goes off, they all have been very attentive. My LifeStation device works excellently. I dropped it when I was putting it on the other day, and it wasn't even half a minute and they had alerted me. I'm perfectly happy with LifeStation as it is. I would recommend them to anyone.

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    Customer ServiceStaff

    Reviewed Oct. 23, 2018

    I have a problem with falling and I've had LifeStation for about six months. Their reps were helpful and knowledgeable about the products when I ordered it over the phone. But I have a paralyzed hand and it's a big hassle to use. The band that comes with it is hard to attach and I have problems putting it on my wrist.

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    Customer ServiceStaff

    Reviewed Oct. 22, 2018

    We decided that we better get a LifeStation when I went away for a day and my husband fell and couldn’t get to the phone. He's 86 and I never expected it to happen or I wouldn't have gone away for the day. Thus far, LifeStation has been more affordable and for seniors, their service is very important. It’s a reliable company. Also, their reps have been very nice and they answer all my questions.

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    Verified purchase

    Reviewed Oct. 21, 2018

    I've had LifeStation for around a year and it has been nothing but good. I'm alone and my kids said that I'd better get something in case I fall. Then one time I pushed the button and it rang. And instead of them calling me to check if I was okay, they put the word out to all my kids. So I had six kids in a panic which was good. I never had an emergency, and I don’t ever plan to have one but it’s there. If I’m able and I can push it, it’ll be fine but if I’m knocked out, I can’t use it. But overall, I am satisfied with it.

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    Customer ServiceFall DetectionStaff

    Reviewed Oct. 21, 2018

    I fell one time, and my girlfriend said I might fall again so I should get LifeStation. I'm 71 now and I also have a heart problem, mitral valve prolapse, and so I got the device just for my apartment upstairs, because downstairs if something happens they're gonna call 911. I live in a senior citizen place, a real nice one where we got security around the clock, although I have fallen twice since I've been here.

    I wear my button around my neck and I feel better about my safety having it. It's also comfortable because it's a necklace and it's long. Sometimes, I have it sit next to me and my granddaughter would ask where it is and once I put it around my neck she would feel better about it. I test the button every now and then, and I feel good about the team’s response. They talk to me right away and ask if I’m alright. I would then say I'm okay and that I'm just testing it. They would wish me a good day and then they would hang up. I like it. And so, I've already recommended LifeStation to people here and have told them that if they fall, they just need to press the button around their neck or on their bracelet, and the team would be here.

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    Punctuality & SpeedStaff

    Reviewed Oct. 20, 2018

    Brenda used to have issues falling. We got a LifeStation device and we feel more comfortable with it being there because if she falls, we can push the button. The LifeStation team responded very quickly when the button was pressed.

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    Staff

    Reviewed Oct. 19, 2018

    I'm raising my young grandkids and I'm disabled. I got a LifeStation medical alert service so in case something happens, the kids would know how easy it is to just push the button. The guy who came to set the system up was a local and he was really nice. LifeStation did a test run to show me when they set it up and to make sure that the unit was working. I've had the device for four months now and while I haven't had to use it yet, knowing that it's there makes me feel a lot better.

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    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed Oct. 19, 2018

    I had a stroke and it left me with a brain disorder and balance disorder. So, my brain doctor advised me to get a medical alert device because of my balance. I fell twice already and they had to come here to our house. I had another system with the Veteran’s, but the contract went out so I got LifeStation. I asked the lady I talked to about the fall balance and the device being waterproof, and I liked that.

    I wear my device everywhere I go. I wouldn’t take my device off of me and I got it by my bed at nighttime. I used it once when I fell and someone stayed with me on the phone until the paramedics arrived, which I liked. When they knocked on my door, he stayed until they came into my room then he hung up. He also told me on GPS where they were at, and then on my driveway, and he knew exactly where they were at, and I liked that. LifeStation had good service when it has gone off a couple of times. It was just a couple of seconds and their operator’s on the phone talking to you, seeing if you’re okay. I’ll recommend LifeStation to anyone that has a balance disorder. It can help and they have good and prompt service.

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    Customer Service

    Reviewed Oct. 18, 2018

    My insurance ordered LifeStation for me. I wear it around my wrist and it hasn't bothered me thus far. I tested the unit recently and their response was fast enough for me. I'm satisfied with my LifeStation device. I'm glad I have it.

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    Verified purchase

    Reviewed Oct. 17, 2018

    I have shortness of breath when I walk and sometimes, I feel weak. I didn't want to not be able to get in touch with somebody if I fall down, and so I decided to get a medical life alert device. I got LifeStation and with it, I feel more secure. I know I got somebody close by no matter what happens. I like the safety button. It's big, but it's a good device.

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    Verified purchase

    Reviewed Oct. 16, 2018

    Our experience with LifeStation has been all right and I would recommend them. I have the device by my nightstand and don't put it on Thomas because he's fidgety and will mess with the stuff. Having it is good and I've tried to have it by me, in case something happens to me, I can push it.

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    Staff

    Reviewed Oct. 10, 2018

    I have issues with my back and balance and motor skills. I lose balance a lot and there have been times that I fell and it's really hard for me to get up. My family works, so I stay home alone quite a while. My care coordinator recommended LifeStation. I feel safe having it at home and in case I'm left alone, I would have first responders in the front door and I would be cared for by the medical staff. I could just press my bracelet and it's with me 24/7. If anything happens, I would be put in a stretcher or a neck brace instead of my family trying to move me. In the need of using the services, I know that I would be satisfied.

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    Verified purchase
    Staff

    Reviewed Oct. 9, 2018

    I've been using my LifeStation medical alert device for two years now and I'm satisfied with my experience. It's good for me. I have rheumatoid arthritis and sometimes I fall down and can't stand up for two minutes. I test the device sometimes and LifeStation responds immediately. Their team is friendly and good.

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    Verified purchase

    Reviewed Oct. 8, 2018

    I go outside and I might fall so I thought of having a medical alert device. My home nurse got me Lifestation. I pushed the button one time, but it wasn't an emergency and they responded right away. It was a very good thing and I'd recommend them.

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    Customer ServiceStaff

    Reviewed Oct. 6, 2018

    My mother and I are by ourselves and my mother is 80 years old. My caseworker came in and she said that she was gonna put in for LifeStation and see if I could get it. I got it and I have enjoyed it. When I first got it, I was bumping the thing every time I was moving and it was going off. But their reps were really good about it and they told me not to feel so bad. Then, one time, my mother passed out and her blood pressure went down. I had to use it to call the ambulance to take her to the hospital. Also, they told me if I'm out on the road with anybody and something happened, I can just push it and they would go where I am and that's really great. We feel really safe with it.

    The reps are so nice and so courteous and when I call them, they're right there. I call in once a month and check the device and the reps are so understanding. I had a different medical alert device in the past, but it wasn't as good as this one. I'm glad my case worker got me set up with LifeStation. I have been telling everybody about it. I'm gonna talk to my caseworker about it and find out how to get it and set it up because people ask me.

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    Verified purchase

    Reviewed Sept. 27, 2018

    The nurse who interviewed me recommended LifeStation. They were worried for my age, in case I fall down. I've had it for a year now and I've learned how to use the button in an emergency. I only read the instruction from the book and that's all right. I feel safe all the time because I have it and my husband is by my side all the time.

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    Punctuality & Speed

    Reviewed Sept. 26, 2018

    Sometimes my knees give out on me so I got a LifeStation. I wear the device around my neck and it's fine. I've used it and they responded right on time.

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    Staff

    Reviewed Sept. 1, 2018

    My mother-in-law, who lives with me, gets sick every now and then. She has diabetes and arthritis, and problems with her legs. All these may have made her decide to get a medical alert service. Somebody recommended LifeStation to her and she has been with them for a couple of months. She hangs the medical alert device on her neck like a necklace and puts it right next to her bed at night. She is more confident now that she has that support.

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    Staff

    Reviewed Aug. 31, 2018

    I'm 74, I live alone and I have a lot of health problems. It's good for me to have a medical alert device. Tana was the one who told me about LifeStation. She was concerned that I had to have them. She's a very nice person. If something happens at night, all I would do is push the button on that wrist thing that I wear.

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    Reviewed Aug. 30, 2018

    I've had a couple of falls and the kids said I needed a LifeStation. I had a little trouble getting used to it because it comes exactly on my body where both of my tables are. I hit it on both of my tables and I had to apologize for that. I really felt bad about it. However, the last time I talked to somebody, I was left hanging and I didn’t know if I was through or not. I don’t know how to tell if the LifeStation is working. Still, I wear it all the time and right now, there’s a blue light flashing. This is a little phone so evidently, the blue means a phone receiver.

    Also, I don’t like that the LifeStation is heavy. If I had my druthers, I would turn it back in and try another medical alert device but I don’t know if I can find another one that’s lightweight and has the part where I can go to the mailbox and the device still works. I hope that’s what I have because I am in the process of letting my cell phone go. I’m not really 100% satisfied with the LifeStation, but I can’t just do without it.

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    LifeStation
    Response from LifeStation

    Hello Blance,

    If you believe that the Device is too long and hits your table, we do offer lanyards that are adjustable for this exact situation. You could also consider getting a bracelet as well if you believe the necklace is no longer working for you.

    Sadly though there is not much that we can do about the weight of the device. Based on what you said you are using the Mobile GPS Device, which while effective, has been called too heavy for by some of our users. The technology that is needed to make this device work is not able to be made any lighter at the moment, so we are limited by technology in terms of making the device any lighter.

    Please give our customer service team a call and see if they can help you get a different lanyard so we can resolve the situation that you are in.

    Thank you for taking the time to write a review, and thank you for choosing LifeStation.

    Verified purchase

    Reviewed Aug. 29, 2018

    There are two of us using alert devices, so I had to get another one. I got an alert device from LifeStation, but I'm having trouble in trying to get it charged.

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    Staff

    Reviewed Aug. 28, 2018

    I feel safer having my LifeStation device. If I have an emergency in the middle of the night, if I can't breathe or something's happening or if somebody's trying to break in, I sleep better and I have that peace of mind and security. Also, it is great as I get older and have more problems with not being able to take care of myself as well as health issues. LifeStation has been good and the device is easy to push. Also, the LifeStation team responds right away whenever I test my device. They were very friendly and courteous. There were a couple of times when I accidentally hit the button and also, a little two-year-old came over and hit the button as well.

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    Reviewed Aug. 27, 2018

    I had an accident and I take medication for my leg. I also have osteoporosis. I got the little thing around my neck from LifeStation and I can call on an emergency. I will recommend it also to a friend if she needs it.

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    Installation & SetupStaff

    Reviewed Aug. 27, 2018

    My mother-in-law was using a cane and we were afraid that she was gonna fall so we got her a medical alert device. The LifeStation reps were very professional. They checked the system out when they installed it and they went through how it works. They're supposed to check it out once a month to make sure it's working. My mother-in-law keeps the device in her pocket and being that we're out of the house part of the day, she's much more secure now that she has a way to communicate in case she gets injured.

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    Staff

    Reviewed Aug. 26, 2018

    I was falling a lot but now with the LifeStation device I feel more secure. Their reps are also very good. The only thing I don’t like is I can't go outside and use it.

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    Staff

    Reviewed Aug. 25, 2018

    I'm home alone but having the LifeStation device makes me feel better knowing I have some contact to the outside world. I have it as a wrist watch. I speak with LifeStation reps about once a month and they have been okay.

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    Staff

    Reviewed Aug. 25, 2018

    We got a medical alert device for my husband. During the last year of his life, he fell a lot here in the house. Then after he passed I really needed something, so the kids did not hesitate and they got this LifeStation device. It goes off randomly and I haven't fallen so I have to explain I didn't fall and I don't know what causes it to do that but we haven't really found it to be a big issue. I've had just good experiences with LifeStation. It's comforting to have that security that if I do fall, I have something to rely on to help me. Also, one of my kids gets a notification every time the device has accidentally gone off. I am satisfied with it.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 24, 2018

    I'm a nurse taking care of Arnita, who's 92 years old, diabetic and has a heart condition. She has nurses only for four hours in the morning and four hours in the evening so she spends a lot of time alone at night, so we thought it was a great idea for her to have LifeStation. We test the system once a month and they respond on time. She used the device one time for an emergency, and they responded on time and got in. We only couldn’t figure out how the emergency department got into her apartment because they didn’t break the door down. We asked the landlord and they didn’t know either. Other than that, they have a great team. I'm more comfortable with the alert device being there. When I set it up for her, I placed my phone number so whenever she pushes the button it would alert me as well.

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    Customer Service

    Reviewed Aug. 23, 2018

    The doctor said that I needed a LifeStation device in case I fall down 'cause I have artificial knees and screws in my back. I broke my back in three different places. So, my current condition can lead me to fall. I have the monitor on the wall as well as the watch-like band. It's comfortable and I even sleep with it. I press it when I have to call and check in once a month. Their response is fine. I feel very secure since having the LifeStation device. I like it.

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    Reviewed Aug. 22, 2018

    I have terminal cancer and have had LifeStation for two months now. It's really neat knowing that it's available and it's around my neck. My husband is a little hard of hearing but I know that if I hit my button, LifeStation is on the other end of the phone and help would come if needed or somebody would get in touch with him on his phone. I was out shopping one time and banged it on the Walmart cart, and somebody asked if I was okay. I forgot that I had it on and it was nice knowing that somebody was aware of where I was. They also called yesterday as I was at the doctor's and my necklace hit the steering wheel. I had somebody asking if I was okay and if I needed any help. I said I was okay and that it was just the steering wheel, then they asked if it was okay if they reset me. I said that was fine and I thanked them for being there.

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    Reviewed Aug. 22, 2018

    I fell once but I got up by myself. However, I sometimes think about what if I don’t get up and I can't. Sometimes I'm alone and that scared me. So I got the LifeStation medical alert device and it is good for me. Now, I'm a little less worried and more confident.

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    Verified purchase

    Reviewed Aug. 21, 2018

    I had numerous medical conditions and I fall so I decided to get a LifeStation. I've had a medical alert before but LifeStation is better in terms of price. I wear it around my neck and I have an automatic fall detection. I've used it before but they were a little slow when they came on the speaker but not bad. I didn’t have to have anybody come over. They just asked me if I was okay. I would recommend LifeStation.

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    Customer ServiceStaff

    Reviewed Aug. 21, 2018

    I was diagnosed with Parkinson's and unfortunately some falls had resulted from that, so my family figured that getting a medical alert device was the best option to go with. LifeStation was the medical alert device provider that my insurance company decided to give me. I'm really glad that they chose this particular brand because it has been fantastic.

    Also, my experience with the reps has been very good. When the button pushed itself, the response time of the LifeStation team was excellent, but my apology time to the people showing up was even better. So, besides a couple of glitches here and there, it's a phenomenal device and I'm really happy to have it. The device is a regular tan-whitish in color, but I'd love it if it's black as it would then be sleeker and cooler-looking. Other than that, I'm really a fan of this device. It's wonderful and the speaker is extremely loud. It's life-changing and it has made a difference since I can go around my house now without any fear.

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    Staff

    Reviewed Aug. 20, 2018

    I have been falling and I'm on oxygen so I got a LifeStation which I wear on my neck. Since then, I feel safer. In fact, I've had an emergency once and the rep came on the intercom in two minutes and stayed with me until the emergency team was here, who responded within 15-20 minutes which was good. My experience with LifeStation has been excellent. The people are so nice and caring as if I'd known them for years.

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    Reviewed Aug. 20, 2018

    I insisted on staying here in Florida and not moving back to New York so my niece and nephew set my LifeStation up for me. I'm very secure with it. I always wear it around my neck, especially when I'm alone. I've been able to move around and do everything on my own, but I know that they're there in case I need help. Once, I leaned up against something and it went on. I was shocked when I heard a male voice asking if I was all right. I didn't realize it was the speaker on me. I explained to him that I was fine and that I pushed the button accidentally.

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    Staff

    Reviewed Aug. 19, 2018

    I fell in the elevator one day but the LifeStation device didn't help me because it wouldn't work. The LifeStation rep told me the device only works in my apartment. A rep called me once because I accidentally hit the device and the customer service was fine.

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    Customer ServiceStaff

    Reviewed Aug. 19, 2018

    I had about four emergencies. I'm weak and I fall down all the time but I feel more secure since I've had LifeStation. It's good to have it at home. They respond right away. Their customer service reps were very nice.

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    Customer ServiceStaff

    Reviewed Aug. 18, 2018

    My mother lives by herself in an apartment so she's alone most of the time. Her health is also not that good, so we thought that LifeStation would be a great device for her. Her care coordinator also recommended it. The device works well and I feel comfortable as her daughter that I know something like that is there. If anything happens, she can just press the button and the police would be there to help her out before we get there. When I was setting it up, I pressed the button just to experience if anybody would answer, and there was a person answering it right away and they were very nice and understanding.

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    Staff

    Reviewed Aug. 18, 2018

    I checked to make sure my LifeStation device was working. They were very polite and nice. I would recommend them.

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    Punctuality & Speed

    Reviewed Aug. 17, 2018

    I was alone two hours a day and since having my LifeStation device, it has made me aware I was alone. I would recommend it for anyone. When my granddaughter accidentally set the alarm off, they answered very quickly and they were able to help me.

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    Staff

    Reviewed Aug. 17, 2018

    I'm 88, a little unsteady on my feet and alone since my husband died so I need to be able to get a hold of somebody if something happens to me. I tried a couple of medical alert device before I got LifeStation but they didn't work. They had me send it back and they sent me another one. I tried it and I kept having the same problem. I haven't had that problem with LifeStation. They had something that the others didn't have. They've been very accommodating and very nice. Whenever I test my LifeStation device, they were right there. I also asked them how come it takes so long from the time I pressed the button. I have to go through a couple of connections, but it hasn't been unreasonable.

    When I first got it, I mentioned to the rep some of the things that I had problems with the others and we straightened it out before I ever had any problem with this. For instance, the other place told me to clean the back side of my device before I put it on the charger so I mentioned that to her and she said that was a good idea. When I tested the device my son said that he got a text notice at the same time that I made the test. LifeStation also bills automatically and they have always answered me right away.

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    Customer ServiceStaff

    Reviewed Aug. 16, 2018

    I'm 78 years old and I have diabetes, which has affected parts of my body. I also have a problem falling down and driving. I had a stroke a few months ago and my daughter bought LifeStation for me. I wear the device around my neck and it's fine for me to wear it. I even wear it in the shower. I hit it accidentally one time and started the emergency, and it announced that there was an emergency call in progress which took about a minute. Then when the recording stopped, it took a few seconds for them to answer.

    The first time I did that, my brother-in-law and my sister were visiting from Texas and I hit it about 7 o'clock in the morning. They had just driven in from a 24-hour drive and they got in about midnight and went to bed. At 7 o'clock in the morning, this thing starts yelling, "Emergency call in progress." They woke up and got out of bed like crazy. Now, LifeStation announces that there's a call in progress. Their reps are very nice. They call me by my first name even though they have no idea who I am. They're always very kind and they tell me they'll reset it.

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    Punctuality & SpeedFall Detection

    Reviewed Aug. 16, 2018

    My knees are shot so it's extremely difficult for me to get up. I have fallen a couple of times right after I got a LifeStation device and their service was very good. Help got here quickly so I'm pleased with the product. I wear the device around my neck. I don't wear it when I'm sleeping but it's right next to where I sleep. LifeStation gives me peace of mind and I know I'm not gonna be lying on the ground for hours because somebody can help me up. I'm able to go about my day-to-day life without worrying about falling down.

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    Staff

    Reviewed Aug. 15, 2018

    LifeStation has made a great change in my sense of security. I got it as I might fall down the stairs and having it is safer. There have been a couple of times where I accidentally used the button, but their team was fine. I had a good experience overall.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2018

    I had a stroke about five years ago and I got the LifeStation device for peace of mind. I'm very active and I have a large acreage. I did not want to be in my property and not be able to get to my cell phone where I could easily get through a button. I got rid of it before and went to another kind that was much more high-tech. I could program it from my phone and set it on different levels of fall detection. I could also program a friend's phone number then call a friend and talk to him through the device. It was incredible. But I tested it where a person most commonly would fall, which is in the shower, and their device failed to do a good signal even though it utilized AT&T. LifeStation's device connected every time so I give this company kudos on that and I went back to this kind.

    The model we have right now is very good for seniors. But I'm not a senior yet and for me, the button is too large. I wear it around my neck and I end up hitting it accidentally. So the simple solution for me was to turn it around backwards. The response is instantaneous though. I was actually very impressed. It caught me by surprise once because I didn't know I had set if off. I heard a voice and I didn't know where it was coming from. Then I realized I had it on. The representatives were also very friendly and overly helpful. They identified themselves and asked if there was anything wrong and if they could help me. They were very good actually.

    The reception is great, and I'm sure the antenna and the battery are awesome. But the device is very low tech. This compared to the other devices is like comparing a walkie-talkie to a cell phone. It would be a great thing for me to be in more control of my device as far as more capabilities and functionalities. I'm not even 60 and I've worked with computers for 40 years. In a few years more people who are reaching 65 are gonna be able to use the internet like crazy. The device could really use some improvement.

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    Reviewed Aug. 14, 2018

    I had a different company before and their services were good, but their price was terrible. They told me $39, but they charged $49. My granddaughter changed me to LifeStation and though I haven't had to use it, I'm glad it's here.

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    Reviewed Aug. 14, 2018

    If I have a heart attack, I'm supposed to push my LifeStation device button and it calls the ambulance right away. I'm satisfied with it. I like what this thing does.

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    Reviewed Aug. 13, 2018

    Since getting the LifeStation, I haven't been worrying much anymore. I fell once last year and that made me think about getting the help button. So now, if I ever need to, I'd push it and I'm guessing somebody would answer it. I'd recommend somebody getting one on if they need it.

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    Customer ServiceStaff

    Reviewed Aug. 12, 2018

    My mom is 88. She was in the house alone and she could fall. She wouldn't be able to get to the phone by herself. It nice to know she had the LifeStation button that she could push and could get help when she needed it. There were times when the device got disconnected or we had issues and I had to call and get it reset. Their customer service team had been very understanding. The device is good thing so use it.

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    Punctuality & SpeedStaff

    Reviewed Aug. 12, 2018

    My mom has to be home alone sometimes, so for peace of mind, we got a medical alert device for her. The LifeStation has made us more comfortable knowing that there will always be somebody there. My mom had pushed the button accidentally and the LifeStation team responded very quickly, with which my mom was happy about. Also, she hasn't had any complaint with her device, and she's a complainer. LifeStation has been doing great and we appreciate them.

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    Customer ServiceInstallation & Setup

    Reviewed Aug. 11, 2018

    I live with my aunt but she stays by herself throughout the day as I work 10-hour days. And because she has a heart condition, the care specialist from her insurance provider decided it would be best if she would have the LifeStation. The device was easy to install as all we did was plug it in. One time she hit the LifeStation device and somebody came on the phone right away. The response time was excellent and we knew that the device works. It’s some relief to have it and know that somebody will contact her immediately as to why the alarm was set off.

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    Customer ServiceStaff

    Reviewed Aug. 11, 2018

    My father lives alone and he’s an amputee and a fall-risk. LifeStation was a part of the packet in his insurance. My dad fell a lot and every time he did, I dispatched LifeStation. There was only one time I got a call from them and they said that they had to be dispatched out. The LifeStation set-up is good and my dad only uses it in the house since he has a scooter. LifeStation is doing what it’s supposed to do and it can be a lifesaver for anyone in case someone is not around. He appreciates it totally. It helps out if he can’t make it on his own to pull the plug in the apartment for an emergency, at least somebody knows that he fell.

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    Reviewed Aug. 10, 2018

    My mother was very hesitant to accept LifeStation at first as for old ladies, and she also doesn’t like wearing it. She doesn’t like its look and its string. She feels like she gotta try and keep hiding it under her clothes and it’s a little bulky. But as far as my brother and I, we feel much better knowing that she’s got it.

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    Customer ServiceMonitoring

    Reviewed Aug. 10, 2018

    I'm 78 years old and I live alone so I needed a medical alert device if something happens that I couldn't get to the phone. I had a device which was hooked up to a satellite. I could go anywhere with it and I could get in touch with them no matter where I took it. It was like a remote. However, I live in an area where I don’t get a very good signal. I was having some problems with them as I didn’t know what was happening and sometimes, the device was going off on its own. I remember the one time one of my relatives called me asking if I was okay. They got a call from the company that the ambulance was out on its way. I looked out and the cops and the ambulance were there. I called the company up and I told them I could not have their device and there was something wrong with their systems which was why I went back to LifeStation. I called them up and in no time, they sent one out to me. I had it hooked up, tested it and it worked fine.

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    Staff

    Reviewed Aug. 10, 2018

    I’m satisfied with my LifeStation and I’d recommend it. It went off a few times when I bumped the thing but the people who spoke to me were real nice about it.

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    Customer ServiceStaff

    Reviewed Aug. 9, 2018

    I use LifeStation for all my residents who need it. LifeStation has more reasonable prices for someone who has been on for a while. My residents were using a local brand but it was expensive for them. The previous company wasn't even offering GPS and some of the residents need that. Leonard, one of my clients before, has the medical device system. He's happy and he hasn't complained to me. He has some mental health issues. He rides a little scooter all around town so it was just getting to where he needed something to be with him because he's already been hit by a car once.

    The LifeStation device has helped everybody and we have peace of mind knowing that Leonard got something that he really needs. The device also gives him a little more independence to be out and about, so we appreciate that. Also, the response time of LifeStation was great. Everything that was supposed to happen, happened and it went smoothly. We're very impressed. LifeStation is awesome.

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    Reviewed Aug. 9, 2018

    I have LifeStation's medical alert device for about four months. My health provider arranged for me to wear it since I have heart failure. The device has woken me up a couple of times. The machine went off and started making noise. Then somebody over the speaker asked me if I was okay. The first time it did that, I might have punched it by mistake. The second time, I was in the other room and it went off. They asked me the same thing so I thought it was a test. Other than that, it was all right and I would recommend it to others.

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    Reviewed Aug. 8, 2018

    I've had the LifeStation device for several years now and I got it to monitor me on falling. The device gives me less worry, a little more confidence and I can get around easier.

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    Customer Service

    Reviewed Aug. 8, 2018

    I'm 93 years old and I need a medical alert device in case I fall or something like that. My daughter helped me set up my LifeStation and when she goes out, she feels good because in case something happens to me, I can make the call. Although, I would like to have something a little bit small, cute and nice to wear. I wear it all the time but it's only working close to my house. So if I go out, I don’t have anything. Also, for the price we pay every month, I wish I didn't have it. But my daughter wants me to have it so that's okay and it's nice to have it.

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    Reviewed Aug. 8, 2018

    The LifeStation device is not working. However, the device is good. I got it 'cause I live alone and I have the one that's around my wrist.

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    Reviewed Aug. 7, 2018

    LifeStation gave me safety. I got the device on my wrist and in case I need it, I got it right here. I only take it off when I take a shower.

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    Punctuality & Speed

    Reviewed Aug. 7, 2018

    I had a different medical alert device before and they sent the bill through every day except for the day that I told them to. I told them to send it through on the 3rd, that’s when I get paid, but they never would. Also, they were costing me too much. I let them go and ended up with LifeStation. I wear it around my neck and it's really convenient. I had to use it the first day I got it and it was great. My blood sugar ran low on me and paramedic was here really quick. Everybody sounded professional and they got the help I needed quick. I feel better knowing that I can get help if I'm home alone or out and about. I like the compactness of it and I like having it. If you need one, get it. $40 a month is not very bad.

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    Reviewed Aug. 6, 2018

    I feel secure since using LifeStation because if something happens, I have it around my neck all the time. All I have to do is push the button. It’s a great thing to have and I will recommend it.

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    Staff

    Reviewed Aug. 6, 2018

    My mother lives alone and my mother-in-law was living at that time with a husband that could not assist her if there was an emergency. They have the LifeStation device but my mother-in-law is now in an adult foster care situation so she does not need the LifeStation anymore. My mother wears the device around her neck. The device has made a difference, but the problem is it's so sensitive that even if she just barely touches it, the alarm goes off. When she takes it off at night before she gets into a shower and if she bumps against it, it goes off. Or if she bends over and leans to pick something up, it squeezes. My mom is a really tiny person so it's not like there are tons of rolls of fat that are squeezing it.

    The experience with the reps has been excellent. When there were false alarms, the people from LifeStation have been absolutely wonderful. They have never made my mom feel like she was doing something wrong. They have given her a couple of tips on how to avoid having it happen as well. I would recommend LifeStation to others.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 6, 2018

    I fell a few times and I got up. One time before my wife passed away, she helped. I also fell another time when I was alone and she said, “I think we should get LifeStation for you”, so I got one. I tested the device at the beginning and they were right on. It’s right with me all the time. When I’m sitting in my chair, I leave it right alongside me on the table. And if I get up to go somewhere, I throw it around my neck just in case. So far, everything’s fine. It’s there when I need it and it’s like having somebody here to look over me. LifeStation works great. They’re right there to answer you when you press the button.

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    Customer ServiceMonitoring

    Reviewed Aug. 5, 2018

    My son works so a lot of times I’d be home by myself and I'd feel dizzy sometimes. I have trouble breathing, I have COPD and I have kidney problems so I don’t like to be here by myself. I tried LifeStation and I wear it around my neck. Since then, I feel a lot safer. One time, I’ve accidentally pressed the device and the police came right on out. LifeStation is great to have when you’re home alone and can’t get to the phone or anybody.

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    Staff

    Reviewed Aug. 5, 2018

    LifeStation provides a very nice service. They're very helpful and they can really help you if you’re ever in trouble. I wear the device around my neck and I pushed the button by mistake once. I was able to speak to their team and they were very nice.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 4, 2018

    I feel 100% better having LifeStation. I fall a lot and have used the device twice. The first time I've used it, I fell and called the medical alert. They came, picked me up and took me to the hospital. Also sometimes, if my caretaker's not here, I use the medical device or if not, I dial 9111, if it's just to help me get up instead of calling the whole crew. Their response time was great and helped a lot. I couldn't have done it without that little band on my wrist. I'd recommend others to get one if they need it.

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    Customer ServicePunctuality & SpeedFall DetectionStaff

    Reviewed Aug. 4, 2018

    My husband was falling all the time and I had fallen and has diabetes, high blood pressure, and cholesterol. I thought it was a good idea to get a medical alert device, so if nobody wasn’t home, my husband or I could push the button and get some help. LifeStation was offered to me when I was in the hospital. They came and I went on and got it. The timeliness is pretty fair but there were a couple of times, they weren’t fast enough, and maybe they could look into that. My husband and I have accidentally pushed the button. We told the reps we were sorry and that it was by accident. Then, one time, I got up to get something to eat and I never got to the refrigerator. I started shivering and shaking and I fell down and hit my head and my back. My husband called them and they came out and sent me to the hospital.

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    Fall DetectionStaff

    Reviewed Aug. 4, 2018

    My mother’s having some issues with falling and with her balance. She has a medical alert device from LifeStation but she’s not too happy with the system. She hasn’t been wearing the fall detection because it goes off whenever it wants to. When she takes it off from over her neck, it beeps. She’s not banging it. Also, she doesn’t like that she can’t hear the LifeStation team talking to her on her button. She only can hear from the base unit. She would like to have one that has a thing where she can hear them talk to her if she goes to the park and she falls down. And so, we were thinking if we're gonna look for another unit.

    Other than that, she had to use it when she fell, and I couldn't get her up off the floor. We’ve had the fireman here several times now for her to get up. The fire station’s just a couple of blocks and they were here within five minutes. I feel safer that she has her device, but seeing as how she’s not wearing the fall detector, it’s really not doing her a whole lot of good.

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    Reviewed Aug. 3, 2018

    My care coordinator told me that I should get a medical alert service because I’m always falling. When I pressed my LifeStation button by accident, their reps were very quick. They were very concerned but I assured them that it was by accident that I pressed it. I have a wristwatch to where I just push the button and I have it with me all the time. The device makes me feel safe and knowing that it’s there is really a load off my shoulder. It’s life-saving and if somebody broke in, I could just push the button and somebody would be here real quick.

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    Customer Service

    Reviewed Aug. 3, 2018

    I feel safer since I had LifeStation. I wear the alert device around my neck and it doesn’t bother me. One time, when I accidentally hit the button, I got a response right away. Everything has been fine thus far.

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    Staff

    Reviewed Aug. 2, 2018

    I needed a medical alert device due to my health and I heard about LifeStation. I feel safer since I got it. If I have an episode, I don’t have to worry about being by myself. I like LifeStation. They’re doing a good job.

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    Staff

    Reviewed Aug. 2, 2018

    The last three to four weeks, my father is in the hospital. Prior to that, he used the LifeStation device, which he used to have around his neck. This is the only one he used and it was what the insurance recommended. We got it for him because he was getting old. He was getting fragile and losing his memory. He was also all by himself at home after my mom passed away.

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    Customer Service

    Reviewed Aug. 2, 2018

    My mother is afraid to wear her LifeStation medical alert device because it’s constantly being called in. There are several times that LifeStation called back, stating she called in or she pushed the button but she didn't. They even had me reset the device and plug it in and all of that. I’ve also called them several times and they keep calling someone else instead of me to ask if there’s a problem. But any time I've had to call, they've been fine. My mother had Philips Lifeline before using LifeStation and I definitely like Philips Lifeline a lot better.

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    Staff

    Reviewed Aug. 1, 2018

    I was like a pinball machine, going back and forth everywhere while walking through walls and doors. I also sometimes completely pass out and lay for hours when my arms and legs become paralyzed. I got LifeStation and I feel a lot better with it. The reps are really nice. But the thing that bothers me is trying to put the device around my neck. It's long and I know that they have these little things to somehow make it fit better, but I haven’t figured it out. Overall anything can happen, and LifeStation will come immediately if you have them.

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    Reviewed Aug. 1, 2018

    I got a lot of surgery and my care coordinator felt I should have a medical alert device. I had a different medical alert service but my care coordinator changed it to LifeStation. I wear the device as a necklace but I take it off when I go out. When I pushed the button by accident a couple of times, they were great.

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    Staff

    Reviewed July 31, 2018

    Being alone at home sometimes, I decided on getting a medical alert device. I opted for the LifeStation and have found it to be up to date and helpful. One time, I pressed it by accident, the alarm went off and the LifeStation team called me. It told them I was okay and that the device had accidentally gone off. I got express service. Their team is very much concerned about people like me and they want to see that I am okay.

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    Customer ServiceStaff

    Reviewed July 31, 2018

    The reps from LifeStation were friendly and helpful. My husband has Parkinson’s and he falls a lot. When he accidentally hit the button and I wasn't at home, they texted me but nothing on the text said it was from LifeStation. Also, I thought that they would actually call me, but they didn’t do that. They just kept texting and I have called them twice and told them that I would rather have a phone call. They said they would do that but they haven't. I also asked them that if they couldn’t get a hold of me then send an alert to my other contact, one of our daughters, and they kept sending her the same thing they texted me. The last time my husband accidentally hit the button, they texted both of us again.

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    Customer ServiceStaff

    Reviewed July 31, 2018

    My husband and I are in our 80’s and we’re on our own and, so far, we’ve had very good experience with LifeStation. I've used the device three times and their response time has been very good. It’s comfortable to wear around my neck, but it bothers me sometimes. There were a couple of times where it got in the way and went off when it shouldn’t have. But their team has been very courteous and nice to us.

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    Reviewed July 30, 2018

    I had a friend who had LifeStation, and she put it to a test and it performed well. We decided to buy one too as we thought it would be effective if we needed it. We tested it once and it worked.

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    Customer ServiceStaff

    Reviewed July 30, 2018

    The LifeStation device has GPS. It’s better than the other ones out there because those are bulky and then you end up getting housebound because they don’t have GPS. I wear my LifeStation device around my neck. It looks like a mini fold-up phone and it’s kinda bulky, but I could take it off and put in my pocket. But, my LifeStation equipment is currently not charging for the last two weeks. Other than that, my interactions with their team have been very positive.

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    Staff

    Reviewed July 29, 2018

    I fell on March the 28th of this year and it was a very, very bad fall, which I'm still recovering from. Bridgeway was my home health service and they paid for my LifeStation for two months so I got it. Also, my daughter pushed me on it because I live by myself. I hang it around my neck and I take it off at night when I go to bed and put it in the little thing that charges it again. A while back, I accidentally mashed the button on the cabinet and somebody came on. They were nice and they asked how was I. LifeStation is one thing that you can put around you to play it safe in case you fall.

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    Customer Service

    Reviewed July 29, 2018

    I have seizures and sometimes, my leg gives out. I live in a rough neighborhood, too. If I fall down, I got my LifeStation on me to backup on. I wear my device around my neck. It's protecting me and I wear it at all times. So, if I need to use it, all I got to do is grab my neck and push the button. I used it one time and LifeStation's response time was good.

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    Reviewed July 29, 2018

    I live alone but I’d like to think that I am safe since I have the LifeStation. I have the one with the necklace. The LifeStation is good for me and one of my friends have one, too.

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    Staff

    Reviewed July 28, 2018

    The team at LifeStation was very professional. My mother is an amputee and we got the device for her safety and to make her more comfortable as well. So far, the device is working very well. She adjusted very well to wearing it, and her sense of security is very much better.

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    Customer ServiceStaff

    Reviewed July 28, 2018

    I fell a couple of times and the kids were getting worried about me so I got a medical alert device. I have one from LifeStation for three months now and I wear it around my neck. I tried wearing it around my wrist but it didn't feel right. Nevertheless, their response time was quick when I accidentally hit the button twice. Their rep called me, I told them what happened, then they texted my daughter and my son. Overall, it's a good thing to have.

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    Customer ServiceStaff

    Reviewed July 27, 2018

    My mother-in-law uses LifeStation for falling out the bed. She wears the device on her wrist and it makes us feel comfortable with her safety. We test it regularly and their response time is pretty quick.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 27, 2018

    I'm sick and I'm in a wheelchair. Also, I'm on a lot of different medications and so I needed a medical alert service. I got LifeStation and now I keep a little watch band that goes around my wrist. I keep it on 24/7 'cause I never know when something might happen. One time, my little niece was playing and she accidentally put a foot on the device then it went off. The LifeStation team called and I told them it was an accident and there was nothing wrong. Their response time was good and I couldn't ask for anything better. I recommend LifeStation to anyone who wants one at home.

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    Reviewed July 26, 2018

    I have just been out of the hospital. I got a prosthetic leg and fall once in a while that's why my doctor had requested a medical alert device and I have gotten one. I have one from LifeStation which goes either on my neck since I don’t care hanging things around my neck or in my pocket since I don't wear watches. So far, it's been all right and I would recommend it. In fact, I'v been trying to see if I could get one for my mother.

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    Customer ServiceStaff

    Reviewed July 26, 2018

    Sometimes, I’m alone and not able to get to the phone, so it’s nice to know I could just push a button. I keep my LifeStation on all the time. Their team is very nice. Several times, I have had false alarms and they’ve been very nice about it. They were glad I was okay and they would reset it. It’s nice to have the security.

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    Staff

    Reviewed July 25, 2018

    As I live alone, my child and grandchildren chose LifeStation for me when they insisted that I get a medical alert device. At first, it kept going off for no reason. LifeStation then contacted me immediately and they were very nice. I wear the device around my neck and it is a nuisance, but I put up with it. It would help me if I fall. I’m not dissatisfied at all, overall, and I’d recommend it to other people if I felt they needed it.

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    Customer ServiceStaff

    Reviewed June 25, 2018

    I try to wear my LifeStation life alert around my neck all the time. I've also been trying to test it once a month and it has been fine. The customer service was very nice and courteous. Their reps called me one time to double check and asked me to test it one more time which I did, and they seem to be contented with the results. I am also pretty much content with it.

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    Customer Service

    Reviewed June 25, 2018

    I live at the Centerville Senior Lofts and LifeStation comes with the rent. I said I'd like to have one so the manager brought one down and my niece's husband hooked it up for me. Then, we tested it to make sure it works and the response was fine. As long as it's offered here, I would have the medical alert device just in case I needed it.

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    Staff

    Reviewed June 24, 2018

    I feel very safe that I have my LifeStation in case there'll be an emergency. Sometimes I push my button by mistake and I push the clear button and that takes care of it. And then one time, I pushed the button by mistake and I couldn't get to my machine before I cleared it. And the gentleman who came on was very nice and patient. He explained to me not to be upset because it does happen all the time.

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    Reviewed June 23, 2018

    I wear my LifeStation device all the time. I live by myself and do a little bit of work outside so my daughter wanted me to have one. She said just to smash the button and help would come. And it's comfortable to wear. I've got to feel and see where it is. I don't even realize it's there anymore. I'm pleased with Lively Mobile. It gives me peace of mind. If I fall and can't get up outdoors or in the house it really helps.

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    Punctuality & SpeedStaff

    Reviewed June 23, 2018

    There are a lot of break-ins in my neighborhood plus I have high blood pressure and so I signed with LifeStation. Since then, the portable LifeStation has been very good. I go anywhere with it and people don't even notice I'm wearing it. Once I used the button when I was having a breathing problem and their team responded within five minutes. Their service is fast.

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    Punctuality & SpeedFall DetectionStaff

    Reviewed June 22, 2018

    I fell one time and the nurse who goes to our church suggested that I get a medical alert which I did. I have a LifeStation device for outside and one for the house. So, it’s to make me feel good to know that if I need it, it’s right here. I have it on all the time and I sleep with it, too. When I got the bracelet, my brother put it on a wristwatch because what they sent was no good. I couldn’t put the little metal into the little hole. Other than that, LifeStation was very helpful if I had any questions about the system itself and I recommend it highly.

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    Staff

    Reviewed June 21, 2018

    I've had my LifeStation button for about six months. However, recently, I pushed the button and it's not working. Once I had charged it and when I tried to check to see if it was working it didn't do anything. It doesn't even light up. But their team typically responded right away whenever I pushed the button.

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    Customer ServicePunctuality & Speed

    Reviewed June 20, 2018

    The person under my care has stage four lung cancer that has spread on her brain. She also has it in between her shoulder blades and her spine. The doctors found cancer in her bones as well. LifeStation was recommended by the caregiver program that she had been assigned to. They said that we could go ahead and choose whichever brand we wanted and we took the one that they recommended. Since getting the LifeStation for her, it has helped when I'm out of the house because if it goes off, I'm notified so that I can get back as quickly as possible. Also, we’ve transferred it several different times and relocated the LifeStation for better service inside the house. Apparently, it’s the same kind of system as her phone and it doesn't work well if there's a thin roof attached right above the window so we had to move the LifeStation to the back of the house.

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    Customer ServicePunctuality & Speed

    Reviewed June 19, 2018

    Having my LifeStation device makes me feel safe and secure that if something happens, someone would be here to help me. And since I live alone, I need that security. I accidentally hit the button once and the guys over at LifeStation were on the phone right then. And it's wonderful how fast they responded to me. The guy asked me a few things and I told him I hit the button by mistake. It's so sensitive too so I have to really watch how I do stuff. And I don't take it off when I'm here alone. When my son or my granddaughter spends the night here, I’ll take it off because they can hit the button. I probably shouldn't take it off, but I need a break from it every now and then.

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    LifeStation Company Information

    Company Name:
    LifeStation
    Year Founded:
    1976
    Address:
    2 Stahuber Avenue
    City:
    Union
    State/Province:
    NJ
    Postal Code:
    07083
    Country:
    United States
    Website:
    www.lifestation.com