ADT Medical Alert Reviews

I don’t have to have a sitter and I am more independent with having the ADT Medical Alert device. I pushed it accidentally one time at five o'clock in the morning in bed, when I turned over but I turned it off. So, I have not had to use it. I just accidentally did it several times.

I feel secure with it and it doesn't bother me at all. If I need help, I've got it right there to get some help.

I used the button when I couldn't sleep for two days. They came right away and they took me to the ER.

I have ADT security for my home for a couple of years and they do a good job. When my wife had dementia in the early part of February this year, we needed some safeguards around the house. We talked about a medical alert and I knew ADT had it. My daughter and I thought it would be a good idea to put the communication box with two fall pendants because my wife has already fallen two times before we ever thought about this. That was one plus to get it. I called ADT and the advisor that I talked to was very nice. By the end of the conversation, we took the service for the home alert service.

I fell down and I couldn't get up, so my daughter decided to buy ADT Medical Alert for me. Now, I feel safer.

My sense of security is better since I’ve had the ADT Medical Alert device. I’m less stressed if something were to happen because of the fall detection that it has if I did fall or I have something around to where if I am able to alert them myself, then there's a button there that I can push and alert them myself to give me assistance. The device has gone off by accident but it tells me to push the button to cancel the alert.

The ADT medical alert unit didn't work out. I had had one before from another company. It was a little thing I wore around my neck in the house and out the house. I spoke right into the little thing that was around my neck. This one with ADT, they had three different things I had to have, one for around my neck when I'm supposedly in the house, one for on the go and one for the bathroom. I felt like when I went out the house, it was the same as if I was in the house because wherever I had this thing based at, if it was in my bedroom and I go into my garage and fall down, it can detect that I fell down in the garage but they can't hear what I'm saying from the garage.

ADT Medical Alert is a very good investment. Since having the device, I feel more comfortable that if anything should happen, I can get access to some help by pressing the attendant. They do a regular testing, which is very good.

The device that I got was not what I expected. I look at the device that I have and the unit on the wall for security and I don't understand why they don't incorporate the two. Other than that, the ADT Medical Alert is working for me and I don't have to worry so much. If something happened, I can call someone. I would recommend it.

ADT Medical Alert is good. I was happy to have it because of my husband, if he needed it.

When I first got my ADT Medical Alert, their team tested it and took care of everything. They told me what to do and they were able to walk me through it. This device is going to work out perfectly.

The device was hanging on my neck and if I fall down, I’d press the button. I never got used to it but I was happy with it. My daughter said it wasn’t working though and told me to take it off. She wasn’t seeing any light.

I had Medical Alert for a couple of years and I was satisfied. But when they said that I needed to get two more monitors to be heard, I felt that was an added expense and I couldn't afford it. ADT is a little more expensive but even if I'm in the basement, they'll be able to get in the front door because the key is outside. One day, I bumped into it and I didn't even know because I have it hanging from my neck. They called and I said I hit it by mistake. They're very concerned and quick to respond. They're very accommodating too.

My experience with ADT Medical Alert has been fine so far. There have been no false alarms until a couple of hours ago when it went off. It kept saying "Press the button, just stop the alarm if this is not an emergency." I kept pressing the button around my neck and it didn't stop the alarm. It was going to call the medical teams and the only way to get the call to stop was my CNA who had to go to the base unit in another room and press the button. That was not a good experience. I was, at the time, getting a bath from a CNA in the bathroom and there was no way I could have gotten to that unit.

I requested the packet and ADT Medical Alert sent it to me. I didn’t hook it up right away and the reps called me to ask if everything was okay. I said that I’m waiting to get someplace you have to hide a key for the ambulance or whoever when they come. It took me a little longer than usual but they were very patient. They were very helpful when it came time to hook it up. It was step, step, step. And now monthly, you just push the green test button. It asks if it’s a test and I’d say that it’s a test. We test back and forth. I haven't had to use it for an emergency but I'm very pleased with it. I have the little clicker button hanging on my scooter, which I don't leave too far away from me. It makes my kids very happy and gets them off my back.

I was looking for something that I could have a quick response if I had needed help. I wanted to be able to have something that was with me and I could have it in the shower. Other than that, I liked the idea of having a smoke detector and carbon monoxide detector that would call for me if I wasn't home and ADT had that. I've had nothing but good relations with them and happy with their work. The installer of the security system was very friendly, helpful and he explained things as we went along and I was very happy with him. When I found that a few days later that the window in one of the bedrooms could be opened even when the system was armed, he came back and put in a relay thing that would carry the signal onto the main panel and that thing works fine. They have good equipment, good service and it certainly works like it should.

I feel safer with ADT Medical Alert because I fall easily and my son feels better that I got one with me. I can push the button in the little one that I use in the house and talk back, and let ADT know I'm okay. But I was wondering what to do if I'm in the car and I accidentally bump the device. It happened to me one day. I was getting out of the car and somebody was talking. I couldn’t figure out what it was and then, I finally did but I couldn't let the rep know I was okay. I came in the house and she called me. So, I’d better carry my cell phone along to let them know.

We've been having some problems with testing out the device because the first one wasn't working. ADT had to send another one. The second one they sent, Robert ended up getting it caught around his neck in a necklace. We had to cut the thing to get it off. So they sent a new one. But when he had cut it, it dropped on the floor and we couldn't get the thing turned off and it took them about five minutes to answer the call. They kept saying, "Call in progress. Call in progress. We'll be with you. We'll be with you," but they weren't.

ADT Medical alert services is much needed for health safety. ADT Medical alert has been on point in terms of providing the services noted in our signed contract. The only issue I have is the annual rising cost for ADT Medical alert service.

I feel good about having my ADT medical alert. I'm retired and I stay by myself. I don't really have any medical issues, but I got it just in case. Every time I communicate with ADT when I call to check my system, everybody's really friendly and professional. ADT is a good program. I have positive feedback from it and I would recommend it to others if they want suggestions.

When I've hit the device accidentally, it works. But if ADT would answer their calls a lot more quicker, it might help improve my sense of security. That's the biggest drawback I've got of them. I've tested my alarm system on my watch and it took them quite a bit to answer the phone.

We've had ADT for a long time. The medical alert was part of the system. I used it just to test it at times and my interactions with the customer service have been fine. The device is just a watch with a rubber band. I would rather have seen a leather or a faux leather band. But other than that, it's okay.

I live by myself and my daughter said I needed a Medical Alert because something might happen and there would be nobody there with me. I wear the device around my neck. Sometimes, it gets uncomfortable when you take a bath and they get hung up in your clothes. Other than that, it's good.

The signing up was the easy part. But deciding that I really don't need it, it’s just causing me grief. I canceled it. I never used it. I never opened it. I returned it back and now they've been bugging me about whether if I returned it back or not, and I used their envelope. Now they’re saying I should have recorded the return tracking number. It's just a mess. People shouldn't consider ADT Medical Alert unless they've made up their minds that they want it ​because returning it could be problematic. Also, it doesn't charge properly and as soon as it doesn't charge, it starts giving you alerts. Any backup emergency numbers you gave, it's calling them.

Extremely dependable service. Exceeded our expectations. Gives peace of mind and security. We would recommend very highly. We purchased this service for our 92 year old mother who lives at home and is very independent. It gives to us, the three children, a comfort in knowing if a fall or need should arise there is immediate help.

I've spoken to somebody at ADT one time and it went all right. They called to find out how we were working out. We’re doing okay. My medical alert's quality is okay.

I've had ADT Medical Alert for a while. I am a fall risk and I was in a nursing home for four and a half months. When I got out, my husband, my mom, my sister and I decided that I would have some kind of alert in case one of them wasn't around me. I had an emergency, so that was when I got it. My husband and my momma have died, and I'm still with it.

Provider is dynamic, adjusts quickly to healthcare changes and trends to offset the challenges that face their service provision. Professionally trained individuals take calls and explain or answer questions that you ask them. Will recommend to friends and relatives.

ADT Medical Alert was perfect. My battery, one morning, wasn't charged, and they had called me but I was asleep. Then they called my husband and said that I needed to plug the button in.

Things have been fine but sometimes I get a little irritated. I get a call every Monday. Sometimes, I'm at the doctor's office or I'm out. So, I'd be trying to get to the phone. Other than that, the rep is a nice person and I don't mind talking to him. He just catches me in a bad spot.

ADT Medical Alert has been very simple to use. I'm at home by myself and I get sick at times. I have to call to have them send out the ambulance for me to take me to the doctor. I feel more relaxed knowing that someone's going to get here to me within 10 minutes. But, they told me the last time they came to get me that it was my last trip to the hospital because I had used them up. I said, "I don't wanna stand up, what if I get sick again? You mean to tell me they're not going to send anyone to come to get me? So, that was the rebate?" The rep said, "Yes because you've used up all your numbers." I still don't wanna stand up.

I didn't have any difficulties hooking my ADT medical alert device up. It hangs around my neck. I just talked to ADT yesterday to set up an auto pay. It was very easy to do. They were very helpful. It's been a great experience with them.

ADT sent me a new Medical Alert but it wasn't working right. When I put it on the charger, it wouldn't charge. Now, the second one that I've got just now works perfectly. It works a lot better than the first one did. I just wear my little button and not that big heavy thing. I don't like how long it takes for a representative to answer your call when you push the button. One time, I sat here and counted the call in progress and I counted 17 times. Also, there was one representative I had spoken with who was in a hurry to get me off the phone. I would tell her what was going on and then she said, "Well, just go ahead and use that one. It'll be all right." Other than that, I'm satisfied with ADT Medical Alert. I've been with them forever.

We haven't had to use the ADT Medical Alert luckily but it's working. The lights are all on, and it's functioning. The representative from ADT was very nice. The lady that helped set it up was very kind and got the device set up for us.

It's been a few years that I've been on ADT Medical Alert. If I'm here, I can use it, but if I'm out, I can't. Last year, I was really sick so I called the emergency and they took me to the hospital. ADT got me help.

I have not had the ADT Medical Alert very long but it works fine. My only problem with it is that it's expensive. When you live on a fixed income, that's hard.

We just leave the ADT Medical Alert on all day and all night. When we leave the home, I just take it off the cradle and put that in there by my husband. We've had no trouble with it at all.

When doing the test with ADT, the reps are friendly. The medical alert is good to have because you’ll never know when you’ll need it like that and you may not get to the phone. You just push your button, and they would come on.

With my ADT medical alert, I enjoy having the security. The only thing is the device is heavy when I leaned forward, and the cord is also unattractive. I put a different necklace on it like beads, and that was difficult to do because the little holes is small on the device. I'm not happy as far as the aesthetic value of it. I usually put it under my shirt so it doesn't swing out and bump things. The quality could be a little better as far as the aesthetics of it. I don't want to have to wear another bracelet or watch type thing. I would like it to be able to be a little more attractive and a little smaller. Other than that, I speak every week with the girl that calls me on Thursdays. She's fantastic. She's very caring and thorough.

I've had a good experience so far with the ADT Medical Alert team. I fell and I couldn't get up. They got me help.

I've felt comfortable doing things at home since using ADT Medical Alert. My experience with them has been very satisfying. The rep who calls every Tuesday has been great. He has talked about a lot of things.

I've had the service for 15 years and my experience has been okay.

I always have my ADT Medical Alert device on. I really like the quality of it. The reps are always nice when they have to call me. I also like the program they have where they call me once a week. There’s a person that calls me from Florida every Tuesday.

My doctor ordered the ADT device for me. Sometimes, I get up and I feel like I’m gonna fall. I might get up too fast and I get dizzy. I keep the thing around my neck just in case because sometimes I do fall down. The ADT reps are very nice. I really like ADT because they check in with me even though I don't use it that much. It's very good to have around.

It was very simple to set up my mother's ADT Medical Alert. She has had no problems with the device at all. She's happier having that device and it's great if she falls. Also, the reps have been excellent.

I got the wrist button and I keep it on my walker. If I fall, my walker is gonna be beside me, so I can push the button. I'd call in to have it tested and they responded right away.

I love my ADT device. Every time I went down and I couldn't get up, they were there to help me. The response was fairly quick. The only thing I didn't like is every once in a while, when I'm sleeping, my hand will accidentally hit the button and set it off. But I am more comfortable that I have it.

I'm glad that I have ADT and their reps are really quick to respond. With the medical alert device, I feel more confident when I go out and even around the house. I've been slow learning how to turn it off when I accidentally push the button. They told me how to do it but I keep on messing up.

I'm very happy with my ADT Medical Alert. I get a call from Mark every week and he's terrific. He's very consoling and we chit-chat a few minutes about everything. We laugh and we just talk. The device is phenomenal, too. One of my doctors is getting it for their mom.

I'm 85 years old. I'm here by myself. My sister lives three blocks away by herself. After my sister had problems, my nieces that are in their 50s said, “It's time for you to get something that we can be aware of.” So, we decided to go ahead and get ADT Medical Alert. I've had it for over a month now. I really like ADT. I've had ADT in my homes for years as well.

I have an ADT medical alert device, and the check-in service is going good. I know I need it in case something happens. I might fall and I could smash the button. They'll come check and see what's going on and see what I need.

I have to test my ADT medical alert every month to make sure everything's still working properly. I do it on the first day of the month. The response time is good. I like how I got a necklace I can wear around on my neck. I'm satisfied overall.

I'm a retired police officer, so I consider home security important. That's why I decided to get ADT Medical Alert. The device is fine and anytime they've called to check-in, there's no problem.

I use it all the time. I worry less since using it. Their team has always been very friendly and helpful too. I would tell others to get it, definitely.

I'm glad it's here. I feel safer knowing that if something happened, somebody will get here because I live alone.

The ADT Medical Alert works. It's a very good thing to have.

I'm glad I have ADT Medical Alert. I live alone and I need to have something. Their reps are always wonderful. Every week, I get a call to make sure that I'm okay, that the system is okay.

I keep my ADT Medical Alert charged just in case. The last time I tested it some months ago, ADT called to check it out. I did walk outside when they called to check. At that point, I could hear them and they could hear me. I asked them where I was and they told me where because I was wondering if it was even giving a signal.

My children are very protective and they worry about me. We live in Portland, Oregon. We live in a lovely neighborhood. But then we're having murders and we have homeless. This is all in Multnomah County. It's a very liberal county and everything is for the homeless and anybody who can harm somebody else. It's just terrible. I'm moving into Clackamas County and they enforce the laws and they don't have all these. Now, where I'm moving, I've been given another medical alert device. But I'm going to keep the ADT one because it's the better of the two. I'm very pleased with it. When you first start wearing something around your neck, you have to be very cautious that you don't bump into something.

When we set it up, their team was friendly and helpful. If I went anywhere, I would tell someone else about it.

The two people we talked to when we got the ADT Medical Alert device were helpful and gracious. My husband had the device on the other night when he was sleeping and he had it the wrong way. It went off just the way it's supposed to and we took care of it. The quality is wonderful.

I was living alone so I got the ADT Medical Alert device. I've had this system for four years now. They have a test once a month here on it and it's good.

I'm 90 years old and I live alone. I've got bad hips. My son was concerned about me. So, he arranged for me to have an ADT Medical Alert. I'm wearing the bands on my wrist like I'm supposed to.

I'm gonna send it back. I can't get the hang of it. The thing hangs on my neck and I'm locked in when I'm in a workshop. I carry things around. It would always get in my way. I don't want to bend over the table saw and it gets cut up in the saw. I just can't get used to having it. It's probably good for some people, but definitely not for me.

We've had the ADT Medical Alert for a while now. We've put it in my mother's condo because she still lives alone. It’s there just in case of emergency. Every once in a while, she bumps the device or sometimes, the battery goes low and the guys from ADT Medical Alert are quick to call. We’re thankful for that. If anything ever does happen and she needs it, she knows that it’s pretty reliable.

The button fits fine in our lifestyle. I've had a fine experience with their team.

I had the necklace first and then, I got the other one that I can take out into the world with me. I can go anywhere and get checked anytime. The team has been nice to me and when I mistakenly push the button by accident, they don’t get irritated or upset. They’re kind and I appreciate that. They are all so helpful to me and I feel safe. If it rang too long, I would tell them and they might say they would check my battery.

I enjoy talking with them when they call me. The person that calls me is a very nice person. I look forward to him calling me every week. I've had a very pleasing experience with them.

My ADT Medical Alert is going fine. I keep it close with me all the time and it gives me a little more confidence. One time, I forgot to put it in the charger and they called. They let me know that the battery was down. I'm satisfied.

Their team was okay. However, I've got two of those systems here and they just did not work. We could not get any reception on them. I called them and they told me to just send it back if it wasn't working. But it's not their fault that nothing was working.

The ADT Medical Alert device is still working so it’s okay. I’ve tested it and there’s no complaint. The response took a little while but it wasn’t that long.

With the system that I have, it switches over to battery when the power goes out. It's worth the $10 more a month. Although the necklace that I wear is very sensitive. It goes off nearly every day. You have to quickly hit the button, hold it down, and it beep-beeps, and it's canceled. That's the only thing I've had to get used to. It's got to be sensitive so that when you fall, then it tells them that you fell. I have a call every week from ADT to see how everything's going. So that's good.

I am getting old and the device offered the fall alarm thing. I had it tested the other day and it's working fine. The response was quick. The first time I did the testing, the light came on the machine to test it. So I pressed that and then someone came on and talked to me and said to hang up off my phone and use the button. So I used the button and it came and I spoke with the rep. Then it said it was a good test.

I'm pleased with it. This morning, I attempted to go out the door that I forgot I was protected by ADT. All the bells and whistles went off. But I was able to enter my passcode correctly. I've been satisfied.

I'm feeling a little hard of hearing and so my family decided to get ADT Medical Alert. It works fine and I don't notice a difference since having it.

I'm really happy with them. Someone calls me up and checks to see if I'm okay. I don't really need that service because I live with my brother. But if I lived alone, that would be a lifesaver. Their reps are very friendly. You get to feel like you know them. I've had an excellent experience. They contact me if there's any loss of connection between my device and their office, so I know I'm always covered.

The device fits well. They call me monthly to test it. It's been a wonderful experience.

The time that I accidentally set the device off, the people responded immediately. It was good.

I carry the device with me wherever I go. I have more security that in case I do have an accident, there's someone there to help me. Their reps are all wonderful people. I haven't run into anybody who's even slightly grumpy. The only drawback is that sometimes, it takes a while to get them on the phone. I'd call them and it would say, "Call in progress." Sometimes it'll do it 10 times and by that time, I could have been dead already. But other than that, ADT gives me security and well-being.

I feel very protected when I'm alone because I have ADT Medical Alert. I like the idea that when I go outside and take the unit, I'm covered no matter where I go. I know somebody will be there if I need help. When I accidentally hit it, the team was very understanding.

When I forgot to charge my medical alert device, ADT called to tell me it needed to be charged and their reps were good. But I don't care about this strap and I will get something I like that looks better.

I've been more independent since having the device. I also feel comfortable walking alone. I'm enjoying my pendant that I have. Everything is okay. It's great to have. People would be more relaxed if they had it.

ADT Medical Alert's team is easy to deal with. They're nice people. They gave me a good product. We've tested it a couple of times and it works.