ADT Medical Alert Reviews

I tested the device and it went fine.

My mother has two devices, and that gets a little cumbersome at times, but otherwise, she doesn't have any problems with it. In the beginning, she would accidentally set off one of them. It would hit together or she doesn't know exactly what she was doing. Now, she just puts one underneath her shirt and one on top of her shirt. It seems to be better. ADT Medical Alert gives us peace of mind. If we have to go away and leave my mother for a short period of time, we know that if she falls or something happens that we’ll be notified or she'll be able to contact help. Our sense of security for her has improved because she has it.

We bought this for mom. The very next week she fell in the shower and the system worked just like it’s supposed to. EMT got there in a timely manner. Since then she has fallen two other times, both with excellent response.

I've been very pleased with ADT Medical Alert. But the device is not convenient for me because I am very active in my yard. If I have it on and I bend over, it falls down when I'm pulling weeds. So, a lot of times I don't wear it. But one time I had a dizzy spell and fell on the floor. I had the device on and ADT called immediately. I didn't have a phone in my pocket. I came to, got up and managed to get to a phone. They had already called EMS, but I told them to cancel it because I was fine. I just hadn't eaten anything that day and I needed to. My blood sugar probably had dropped, although I'm not diabetic. But it was very comforting to know that they are on alert. I have recommended ADT medical to a lot of people.

Very nice product. Well thought out. Problem I have is that I live in an area where AT&T signal is very marginal. I did explain my concern to the rep and was assured that their latest technology would not be a problem. System does not work and I am returning it. Getting a different brand that uses Verizon.

I fall once in a while and if I would use anybody, I would use ADT. The customer support is wonderful. They're very helpful if I had a question or if I accidentally set off the alarm or if the battery's low and I don't know it. I love ADT. I feel very good having them with me because I know what it's like on the other end. I may never have to use it, but then it's there if I need it.

I have changed my mind because I was thinking of a different company when I saw the price. It has worked wonderfully in my time of need. And even when the hospital accidentally pushed the button the call still came through if I needed help.

Last agency's band malfunctioned11 times in 2 days. Also set it off myself. Hit against a bread bowl, against a garden shovel. I'm 75, still active + hard working. But I live alone. So I need to do this. And I like you. You come highly recommended. Even so, by now, I'm halfway scared to wear this.

ADT Medical Alert has been wonderful. They sent my mother a new battery when her device's battery went low. They called and told us, and everything is going good with that. We haven't had any problems with it. Also, my mother has pushed the button seven times since she's had the device, and every time, it's been fine. Someone comes. My mother fell yesterday, and after she pushed the button, they came and got her. They were very good. My mother is in the ER right now. The hospital is running some tests and assessing her.

When I signed up for this I spoke to a man when I got the equipment it was from a lady who had misspelled my sister's first name even though I had repeated it several times and he had repeated it back. They had my mom's last name wrong which I repeatedly told them. They didn't even have a last name for my sister except for the letter R. I had chosen the quarterly plan and the customer service rep I spoke to Tony how much the bill would be the first time and then how much each month. When I got the invoice they had set me up for monthly which is more expensive and so I called them immediately and told them I wanted it returned. I got the box to return it and on Monday it will be returned. When you have gone over names and prices several times and have verified several times and then you get something totally different then I honestly would not feel safe with their device.

I had some numbness in my arm and one of the doctors said I should get a medical alert device so I got the ADT Medical Alert. I've known about them for years and any time I hear ADT, I think positively. I used to be in the air force and we had ADT security. My device is there as an emergency fallback. I test it occasionally and customer service comes on in about a minute and they say everything's okay.

I got my equipment and I got it up to charge. I called up ADT and the lady on the other end went through it with me for testing it and it worked okay. I was told that once a month I could test it. Whenever I think about it in the middle of the month, I pick it up and I push the button and somebody on the other end answers. But it's in different ways. Sometimes, they told me, "Well, I'm gonna have to reset this." Then other times, a more friendly voice is talking to me. But as long as I hear somebody when I push the button, then I'm fine.

My family was visiting me but they were out for breakfast. I opened the door of my closet and I suddenly fainted and fell. Then when I came to, I pressed my emergency pendant and ADT got in touch with my daughter and the EMT, and they came and helped me. With ADT Medical Alert, I feel more confident especially when I'm alone and I know that I can call for help should I need it. I don’t wear the device when I go out because it doesn’t work there anyway. I'm always with my aide or with my daughter, so it's not a problem. I wear it in the house always but I take it off in the shower. I'm not in there alone when I'm showering. My aide is with me and the device is on the top of the dressing table in the bathroom.

I was trying to call my husband. When he was not answering, I called ADT. The rep answered right away. I told her to call his telephone, which she did. Everything was all straightened out. Their service was perfect. It was right on time.

The customer service was good. I like how they came out and put it in right away.

The experience with the reps at ADT Medical Alert has been great. When I’ve made a mistake and haven't answered an alert, they are never ever curt or nasty. I had an issue where they sent me a new device because the other one wasn't charging, and they sent it to my temporary house address in Phoenix and it was sitting in the hot sun for several months.

The whole process from the initial contact, delivery, set up and communication was smooth as can be and a pleasure. I could not recommend this company more. They answered every question and walked us through everything. After grueling through all the companies and the option available these folks so far so good.

I'm most impressed with the price. I saw the deal for 32.99 a month. ADT gave me the GPS system, and I put it in my pocket. That has a microphone so when ADT called me, I could talk to them through it. But the necklace part is awesome. I was so happy to get my ADT Medical Alert device. I put it on my Instagram because I wanted to share the news. I'm a SAG-AFTRA member at the union so I meet all these girls at yoga class and the gym. I'm a bit older than they are, so I wanted to give them the good news that I found a great deal at ADT. It's new technology, but they don't understand that it's called On-The-Go System. And it's important to emphasize that all these young girls could feel safe in Hollywood, and have the freedom to walk on Hollywood Boulevard without getting injured by anyone or mugged.

Very disappointed in connecting with customer service! Always put on hold! Slow response! Will NOT RECOMMEND YOUR SERVICE TO ANYONE! For someone who is needing urgent help, the person would be dead by the time you respond to my emergency call!

ADT has really good customer service. I'd punch my button and they'd answer on this little thing I got. I like to hang it on my neck and it doesn't bother me. Some old people over here that fall down a lot don't want to get one because they don't want to pay. But I told them that I'm worth it. All the old people should have one.

I've fallen and couldn't get up. I had gone with another company. I did it with them for a good while and I liked their one that they have the alarm in the shower. ADT doesn't have that, but I have an ADT alarm system in my home. So, I went with the Medical Alert. One time I had a problem, but that was many years ago. But I just had to stick out with that one person. They are all willing to help me.

I fell twice and I had to call ADT to come get me out of the floor. They came very quickly. So far, the medical alert has really been good for me. It makes my children happy that I have it and they feel safer with it. I do, too.

I am very pleased with my experience with this product. Salespeople did not bug me into choosing their product. I feel I got a good price. The product was what I expected when it arrived. My only complaint is that the quick-release on the lanyard releases too quickly.

I don't like the look of the bracelet and the one you put around your neck but I chose the bracelet. The quality is good. There’s a monitor and you can put it in any room you want. If you press the button, if there’s a problem or if you accidentally turn it on, they will come on and talk to you. A lot of times, if I'm not in that room, I couldn't hear them. Or just like now, the dog was making a bunch of racket, so I didn't hear when they were asking me if I had a problem. When I accidentally turned on the ADT Medical Alert device, there were ambulance and police cars outside of my house within five minutes.

When the button got pressed by accident, the operator came on the line, and I was able to reassure him that I just pressed the button accidentally. I have the Medical Alert on my wrist and around my neck during all of my waking hours. It keeps me safe and reassures my siblings and children that I will get help from somebody if it's really necessary.

I liked what I saw with ADT. And since I already was happy with an ADT security system in my home, I went ahead with their Medical Alert. I wear the device everyday. I accidentally touched it a couple of times at night when I was removing it. ADT called right away.

I wear my ADT Medical Alert device faithfully when I leave the house, whether it's just to go out to the mailbox or to the yard. Thank God I've not had to have them out here for any reason and we're hoping to keep it that way. But I'm covered just in case.

Spent a long time explaining this was for my mother who isn't yet on board with it. So I was the subscriber and to have unit shipped to me. They shipped it to my mother's home. She was irate and totally ruined her being open minded to discuss the need. Thanks ADT.

I like ADT. They call me and tell me that they're testing the device to let me know. If it's getting lower, they need to send me a new one out. I had an incident and not only did they show up with the ambulance, they also called. They called me to make sure everything was okay, and they called my sister when I was released from the hospital. They always called to check on it. Amazing. The ADT device is wonderful, and you're a fool if you don't get one.

ADT has been good. I've had to use it and the response time has been good too.

I get good service when I call ADT to verify my service each month. I make sure my system is working, and the reps are great.

I've been with ADT for seven years and I have had nothing but a pleasant relationship with ADT. They've been very nice to me. The biggest benefit is just knowing that there's somebody available. I'm in a wheelchair and I live by myself, so I've had to call them a couple of times when I fell in the bathtub.

We picked ADT Medical Alert because we had their alarm systems for 25 years. The only time I've had an issue was when I hit the button accidentally and they had to reset everything. They've been great about that. And if I had any questions, they were fantastic about answering them.

I feel more secure in knowing that if I have to step away and leave the house for a few minutes, my mother would receive the assistance that she needs within a fraction of the time in the event she falls. It would alert me, my husband, and my son, who will have access to her immediately, which is necessary. She accidentally set it off at church one time and the fire department showed up.

It makes me feel good and I'm real conscious to be sure I've got it on all the time. I have peace of mind that it's there in case I need it and that means everything.

My ADT Medical Alert goes around my neck. It's good. When I check it, I push the button, get on the phone and respond to the prompts.

The ADT Medical Alert device gets my father help right away. If I can rate the reps from a 1 to a 10, I would give them a 10 because they've answered all my questions about it. I just had them call me the other day, saying that they were sending help for my father because his device went off. Their response is phenomenal. They're right there. Prior to the medical alert, my father would have to call a family member, mainly myself. If he couldn't get me, he would have to call my sister-in-law who lives closer than I do. Sometimes, she's not available. Having this device helps. It's a peace of mind. In the beginning, he complained about it. But now he's gotten used to it so he only takes it off when he goes to bed. It's right on his nightstand, so if he falls out of bed or stands up and falls down, he has it right there.

I could not give enough credit to ADT Medical Alert. There were a couple of times where my mom fell, and they were on the ball. It's the best company. They saved my mother's life multiple times.

I'm wishing I hadn't picked ADT, not because of the service or the way it works, but my long-term care insurance didn't know that ADT even has a medical alert system. They've been reluctant to pay it. But as far as the way the system works, my husband’s pressed it by accident a couple of times, and that's easy to cancel.

Signing up with ADT Medical Alert was very easy. I talked to one person and he walked me through the whole thing and got the stuff sent to my mom. It was easy on her end, too. She's grateful for it. She doesn't leave her apartment a whole lot, so it works well for her. When she does, it's just to go across the sidewalk to the laundry room and it works from there also. She loves it. I live 2,000 miles away from my mom. It gives me a good sense of security to know that she's got it because if she needs anything right away, all she has to do is do it herself and someone will be right there.

I have bad heart problems, and a lot of times my husband is not at home and we feel safer with ADT Medical Alert. I would recommend them.

ADT is a big company. They're solid. The little bit of communication I had with them, which was many years ago when I was still working, was if I needed anything from them, I always got a highly professional person on the other end of the phone. They proved to be very easy to deal with and seamless. Think about dialing a telephone number and getting 10 rings and getting switched over to voice mail. That's the longest it normally takes for them to answer. They're excellent.

I had my ADT device laying beside my chair on the table and my dog got on the table and pressed the button. The response time was very good and the reps were very nice. They kind of laughed about it.

Having this alert is making me extra happy because I don't worry about anything. This is easier and cheaper than even moving out. My doctor had recommended that I go to a senior citizen home and he sent a doctor in to evaluate me. The doctor said that I had everything I need in my own home and I should be here until I decide to close my eyes. I would recommend ADT Medical Alert to anyone.

I have fallen a few times and even though I wasn't really hurt, ADT sent someone quickly to get me to stand up again. I'm glad to have the device.

I feel safe with my Medical Alert and I'm happy that I have it. Also, the reps have been very helpful. They call and check to make sure that the device is working properly or that my battery is updated. They call at a very convenient time, too.

Signing up was a quick and easy process. Everything was done in less than a week. My grandmother likes the device and it works fine. She's more confident going out. But she doesn't like that you have to have the necklace, watch and the little pocket box when going out. It's a lot of devices that she has to take with her. I feel like if the GPS tracker was built into the watch, then she would be better about using it.

The device works well. It has gone off a couple of times by accident but I live a quarter of a mile from my mother-in-law so I could check before the ambulance was alerted. That's what I really like. The device helps us to stay at home and sleep while she's asleep.

With the ADT system, you can feel safer if you're alone or even if you're out.

We were assured we were in a covered area. We are not. AT&T does not work in our area. Verizon service is great here but not others. You should know what you're talking about before you make promises you can't keep.

Never ever should have to listen to a recording say be with you momentarily over and over after you hit the bottom, then but it again, same recording, so just called 911... Crazy to think you are in a emergency and to hear this recording about 6 times.. Not acceptable.

I am impressed with ADT Medical Alert. I had symptoms and I was able to get to my device and get across the house. I collapsed against the wall. But I was able to press the button and the paramedics came. It saved my life.

I accidentally pushed the button when I was coming inside from the car. They couldn't get ahold of me so they called me on my phone and said they had already dispatched a medical team. I asked them to cancel it. The device gives me more security. The reps are very polite when they talk to me.

The machine blinks for us to do a test every 30 days and when I see the blinking, I usually hit the necklace button and tell the reps I'm just doing a test. It seems like in the last three months when I'm doing that, it takes longer for ADT Medical Alert to answer my call. It says, "Call in progress" over and over until somebody picks up. We're in Weakley County of about 35,000 and it's our local ambulance service that comes. I live in the city limits and if our city police are not out on a call, because there's only one officer on at a time, they will come and get here before the paramedics do, if they're not busy. So, a lot of times, they're the first ones on the scene and then the paramedics come and check my mother out and do her vitals.

Once we got it all set up and everything was working, I have had a response quickly. I've set it off accidentally twice and they have responded both times quickly. It's been a positive experience. But the device is agitating to have it on. The neck holder kept coming apart and not sticking. They sent me a new one and now I can't find it. The device itself has worked well, but getting through ADT has been very difficult when we were trying to set up payments for it.

I accidentally got the device go off and they responded pretty quickly.

I canceled ADT within a week, and I never wanna hear from them again. I called to see if they would take AARP after I signed up. They wouldn't help me. They have a site where you call and you can’t talk to anybody, and they kept on telling me to call their health department. I couldn't even get through to any of the sites, so I just packed it up and told them I’m returning it. I didn’t hear a word from them. I had to pay the whole bill even though my mother didn't even use it.

I called ADT and spoke with a representative who explained the whole process to me, and I ordered the product. My mother's using it. In case she hits the button, they should speak to the base unit. Something happened where they called my mother, and then they got disconnected somehow, and that was it. They never called my mother back. I contacted ADT and they called my mother back and explained everything. Other than that, the device works when she pushes that button.

ADT's customer service was good and helpful. I just set my device up and stick it on every day. I haven't needed to use it, so that's good.

There are people who are alerted when anybody has a problem. I had an experience when two guys showed up out of the blue. I had no idea that they were coming. I showed them the device and everything was fine. So they just said to keep taking care of it. I'm satisfied with it. So I'm not going to look to get something new as long as this is working the way it is.

When my hip came out and I fell, they got to me within an hour. When I was on the floor, I couldn't reach the device but it detects falls and if I'm not able to push the button, it will automatically call somebody.

I've spoken to the reps when I get my device checked. They're very professional but it takes them a long time to answer. Also, the device is awkward and it's too big. I keep looking at it on my wrist thinking I'm gonna tell the time.

I got ADT Medical Alert because I have seizures and I had spent a couple of nights on the floor because nobody knew I fell. I got one for my sister too because she still insists on going places by herself and there could be full blown COPD attacks, which include oxygen deprivation. I had the bracelet but I needed the pendant. It detects falls. We tested the watches and the response time was fine. I was talking to them when I realized that if I have a seizure, I can't push a button. That was when we decided I better get the pendant. I sent the bracelet in a brown bubble envelope that was in the box with the pendant. That envelope was addressed. ADT never called to tell me if they got the bracelet.

The price was good, and everything was easy. I bought from ADT Medical Alert for my mom, and she was hesitant at the beginning of wearing the device, but now, it’s a comfort. All of us are a lot more comfortable because at least, if she falls, we know that we can get her help. Somebody will be able to get to her to get her back up.

The ADT Medical Alert is working fine for my mom. We've had some issues but not related to the product 'cause my mom's pushing the button or she rolled over. We had two paramedic runs already. They'll start to charge us 750 a run now every time they come. The drawback is the product is in the family room. My brother was over at my mom's house the other day to take her to a funeral. She was in the shower and had to shut it off. But he was able to hit the reset button and not have an incident.

I'm very happy with the ADT Medical Alert device. I got it for my mother and it was totally easy to sign up.

I feel more secure with ADT Medical Alert. It works. I know they keep an eye on it because I forgot to charge it one time and it was blinking red. I didn't notice it, but they called me as soon as they realized that the battery was low.

I got to the point where I didn't even wanna go out and walk any place because I was afraid of falling. But I feel better going out now that I have ADT Medical Alert. I don't worry as much because I know I got that right there. I used to wonder what am I gonna do if I'm really sick and can't get to a phone. I don't have that on my mind anymore.

I am pleased with the cost and service from ADT Medical Alert. They were very kind. I don't think any question was a stupid question. Everything was met with graciousness and a kind heart. They wanted to help. If there's one thing I can talk them into doing, it would be to take the device to bed. My mom keeps it by her nightstand between her two chairs. Without purchasing an additional device, I don't know that I can get her to change that behavior.

The reps explained the product to where I could understand. They were very informative. I am more comfortable now because I know I've got ADT Medical Alert if I need it.

The first day or two, the part where the speaker is wasn't working right. It would have a green light then a red light. I called them up and they told me that there was a problem with a tower in my area, but it would be fixed soon. By the third day, I never had any problems after that. The device makes me feel better when I go out. I've got it with me ‘cause they said it's a tracking device. It knows where you are. I always keep it in the middle of my house. It's near my purse, so I don't forget to take it with me when I go. I've been happy with it. I even told my neighbor about it. She wanted to know what kind I had. I gave her the phone number for ADT On-The-Go.

It was very good with the reps. I asked questions about how the device worked, how far away I could be from the main unit, etc. I feel a lot more secure that I have it now. I fell in my kitchen. I didn't call but accidentally bumped the device, and they called me to see if I was okay. I would recommend it very highly.

The ADT Medical Alert gives us peace of mind. It’s a good quality. We just tested it out and the team was helpful and nice.

A few days ago, I fell in the kitchen. They were getting ready to call but I was able to get back up. The box is in the bedroom, but I was able to crawl into the bedroom to wait and see if I could get up first before they called. The rep kept saying, “Patsy, are you all right? Patsy?”

The reps were very knowledgeable and helpful, very caring, and kind for going through that situation. I'd say to people, “Just do it.” It's very easy to set up and use. I've got one in my mother-in-law's shower, she got a necklace on, and she has a home base in the living room. I feel a lot better.

My four-year-old pressed the button by accident and ADT called me right away. However, my dad puts the device on his desk and doesn't even use it, which really concerns me. I'm trying to work on that with him. He should have had it on when he fell, but he didn't have it on him.

Signup went good. My aunt has not had to use the device, but we've tested it, and ADT was quick. ADT Medical Alert is a good fit for us, and everyone likes it.

The reps answered all my questions and didn't try to push me to get something I didn't want. It was a very good experience. My father has that device and I don't worry as much about if something happens. We’ve learned that it is very accurate, because there was a case where my father was sleeping and he rolled over and pushed the button. Within minutes, we received a call that, “Hey, the alarm went off. We called 911 for you.” I felt at ease that the device was working like it should. So far, he hasn't fell and needed to use it, but we know it's there just in case.

My friend, Charles, was really concerned about his security, but he is not capable of signing up on his own at this point in his life. I'm a longtime family friend. I called the ADT Medical Alert phone number to see what the different pricing were, and the pricing was right, so I got ahold of my friend to let him know, to figure out if he could afford to pay that per month. The guy that I spoke with on the phone, Steven, was really nice and very informative. He not only worked with me, but he worked with Charles as well to get everything accomplished. Charles has the product, and it's working out good. Ever since he got the device, he has not spoken, not one word, about feeling insecure with being home alone. So, I'm assuming he's enjoying the peace of mind of having it.

I feel more secure knowing that my mother has the device just in case. She says the response time is within 30 seconds.

The reps told us about the product, and we picked what we wanted and bought it. We chose ADT Medical Alert for the price, and they had the fall detection, where the other company didn't offer it.

I liked the lady that I talked to. She was very informative and helpful. I had good help on the phone. The purchase went very smoothly. And the pricing was good. It seemed like the option that made the most sense. When they were trying to put a new watch band on it, my dad pushed the button by mistake. And ADT was very prompt in responding. So, I know that if it’s needed to be used, my mom will have help quickly.

I put the lockbox on the porch, and I was disappointed in it. It's the way it's made. It's tiny black numbers on a gray metal background. That would be impossible for a first responder to see if the porch light was not on or if they did not have a flashlight. I had been a Realtor in the past, and we had lockboxes that had easy to read numbers in a grid where the numbers were bigger. And it is way easier to punch in the code than to have to dial up those numbers on the ADT lockbox. So, we're gonna put a motion-activated spotlight above the lockbox so that a first responder walking up there, the light would come on, and they would be able to see to try to dial up those numbers. But still, they're so tiny that a guy with a big thumb is gonna have a problem with it. So, the lockbox is not adequate.

When I tested the device, the response when good. The team was friendly and courteous.

The device keeps going off. False alerts. And I've been there for three of them where I could just hit cancel, and two of them, I was gone. But my husband was home, so there were phone calls going around. And every single time it has gone off, my mom was either sitting down in a chair or lying on her bed. When it did the alert and they called me, I said, “Can you tell if it was a button push or a fall detection?” And the woman told me it was a fall detection. So I said, “I would have assumed it was like an accidental push of the button.” So, that confuses me. But physically wearing it is fine. It brings peace of mind. It is effective. I like it. It's great. However, I keep getting false alerts on this one. But at some point, we're not going to get a call or something, and we're going to end up with police and ambulance here when we don't need it.

I have a certain amount of disability. My sister goes out, and she's not here some time. And I know that if I need the button, I could press it and I would have somebody talking to me. ADT seemed like a good value. I talked to someone. It was not just online. It all went through clearly. The device came as expected but we had to send it back. We don't have a landline here, so we had to get a different version. They did a switch very quickly, and we got the device. The setup works clearly. They were helpful. It would have been nice if they told us about the landline more clearly in the beginning, because we don't have a landline here. And it would’ve made things a bit faster if they realized we needed the other version of the device. But that's okay. They corrected it right away.

ADT called me within moments. And the service matched what we wanted. It might be a bit expensive, but I needed something right away. The representative was great. And the signup was very easy. And when I talked to my mom, we decided to just go with it. We will do some more shopping later, which we still might. It might be a bit overpriced for me for what we're getting. But it is clean and easy. And we got it set up easily. The service if needed is going to do what it needs to do.

I looked up ADT Medical Alert, and they seemed the best fit. The rep was very good and helpful. I repeated the same question a couple of times and he didn’t even hesitate or give an attitude. Helped me understand. And everything that he said would happen, did. It shipped in time. Unfortunately, we didn't really get to use it long. We had it for a couple of days, actually, and my dad passed. Sending it back was easy. Everybody has been super sweet.

If my kids are not here, I have to take the ADT device, and put it in my pocket, because I go outside a lot. So just in case I fall or slip, I have it in my pocket and I can push the button for help. I used to have the watch one, but then it was so old, they sent me a new one, and I sent the old one back. They sent me a necklace, but I don't like things hanging around my neck. So, I hang it on the rollator. That way, when I go out, I take it and put it in my pocket with the little box in its case.

The device works fine on my wrist. I recommend it.

In January, I had a stroke and the machine with the pendant around my neck helped save my life. All I had to do was mash the button and the ambulance came. They got me to the hospital. I definitely recommend ADT Medical Alert.

I got a new button not too long ago and we tested it. Then, I fell the last day of September and fractured my pelvic in two places. It was about three miles from home so it didn't work. But when I came home, my daughter tested it and it worked from the house and I’ve used it two times from falling in the house. I fell out in the yard and broke my hip, and I used ADT Medical Alert. The fire department came right up very quickly.

ADT has not failed me. My husband was an older person and I worked. When he was alive, I felt comfortable with him having a pendant. If something was to happen, they would be able to respond. But he had an incident where he fell but they did not respond because the service was out of service. When I got home from work at 11:15 that night, he was laying on the floor and he had been laying there since 6:00. ADT apologized and reimbursed his money that year.

The device is not bad but I wish there was something that's not so bulky. Other than that, my experience has been very positive.

I called ADT one day because I was fishing for information and I got clear concise information. I called back the next day to strike the deal and spoke with the very same person, which is pretty unusual when you're talking with a big company, especially over the phone. But she was great and knowledgeable. She was able to quote the prices right there, which is also unusual with medical alert companies since they really don't want to quote you prices before you go with them. She answered all of my questions ahead of time, too. I've been happy since then.

ADT sent me the medical alert. I called up and got it working. They were very helpful.

My ADT Medical Alert device is too sensitive sometimes. I just bump it into something and off it goes. But I can put up with it. The response has been very quick. It’s within 15 seconds.

The ADT Medical Alert is awesome and their response time is fairly quick.

We got ADT because if something happens, it's easier for my mom just to push the button instead of calling 911.

I've called a couple of times and ADT has been quick to respond. Their customer service team has been very friendly. I feel a lot more secure having ADT.

We have the ADT Pulse system in the house and ADT Medical Alert was offered. It was part of the package and I felt comfortable having it. I've got a considerable amount of property and I wander and garden, and it's a very secure feeling. I've not had to use ADT Medical but I would recommend it. The only issue I have is my cat stepping on the unit occasionally. But there is no problem. We'll be in Florida for the winter and I will be discontinuing the service but I'll reactivate it as soon as we get back.

The device is fine. I wear it around the neck.

The first one I purchased was about four years ago. Someone came to the building and gave us a presentation. The rep from ADT was knowledgeable. I listened and I thought it would be suitable for me to have that. I followed up on it and I checked the system. They sent someone here to set it up. The first system I had was for indoors and would only extend to the lobby of the building I live in. I kept that system for two or three years.

I've used it twice and I liked how quickly they got here. Everything was perfect and I'm happy with the device.

I’m very happy with ADT. I had to use it when I fell off my ladder upstairs in my walk-in closet and fractured my femur. People were here in five minutes. The lady said, “Are we gonna be able to get in your house?” I have the alarm system. They couldn't use my alarm and get in through the garage. But I was able to bump down on my behind because I have a chairlift.

Wearing the ADT Medical device is not fun. I don't enjoy having it around my neck and I don’t like it. But I feel more secure having it.

Dealing with the reps has been good and I feel much safer with ADT Medical Alert. I'm glad that I have it. I wear the device 24 hours a day. It's a good thing to have when you have the condition that I have.

First fail occurred with initial shipping of order. Went to the one place I said DO NOT send it there. Lost a whole day of monitoring because of that. Promised "just open the package and call us." Failed to mention the 3 hour charging time required before just calling. So now 48 hours plus we are waiting for a different machine because the original doesn't work. We pleased for them to send the Landline version as we have unreliable cell service. They refused, because "first we have to try the other monitor." So now with the addition of a weekend we are out about 6 days. Second option didn't work either... Which is what we told them would happen. For an elderly person with 2 falls in 24 hours 6 days is a very long time. I would not recommend this company yo my worst enemy!

I got the pendant and it was just for here at home. I was constantly bumping it and I was constantly sending in false signals. Then I decided that I wanna get the other device. It was time to have that so that I can have it wherever I want if I needed it. I like my ADT Medical Alert. I have used it a few times because I get anxiety attacks and my blood pressure would be up. The customer service has been good. They respond very quickly and are usually here within 10 minutes. I would recommend it for seniors that need it. It's there and available. I’ve advised the medical alert device to a friend of mine but she just can't afford to do it right now. Her husband passed away too but her daughter and granddaughter are living with her.

The service is good, and I couldn't ask for more courtesy and professionalism from the people at ADT. They called yesterday to do an update on the whole system and I appreciated that. They told me how long it would take. So, I just made sure I behaved myself while that was going on. I couldn't be happier with the help alert, the button around my neck and the mobile I use out on the road. I've had to use it once and it was a quick response.

ADT Medical Alert has been good to have. I take it with me when I go walking. If I go to the store, I usually take the wristband with me. I pushed the button by mistake once and I got a very quick response. I was pleased with that but I had to apologize for the mistake.

Quick delivery, easy set up, great customer service. Our main issue is fall detection and this system as it. The cost fit into our budget without much pain. I would recommend this system for peace of mind if you have a loved one home alone.

I had a little bit of weakness in the left leg and also a little bit of dizziness and we went with the ADT program because it has a GPS system where if you activate it, it kinda shows you within so many feet. But that was corrected by medical. It was just a simple imbalance. We got that fixed and now, the device is more of a safety matter. I like it. It gives my wife, who works at night, the confidence. She'll get a call if there's something going on. It brings peace of mind to us all. We don't mind paying $150 every three months for the security on it is worth it.

I had long-legged pants and I tripped on the hem and fell. I had to call ADT and I told them to call my daughter because she's five minutes away and she can get here faster than the ambulance can. And she came and helped me up. I’m about a mile from the hospital and I was right at the hospital in five minutes. I’ve been very pleased with ADT Medical Alert. Everything’s good and the quality is great. If I had a problem and I miss a call and if I don't answer it soon enough, I've got the 1800 number right by that phone. And I can call them and tell them to cancel, so I don't have any problem with that.

I fall a lot and the doctors couldn't figure out why. So they insisted on me getting a medical alert device and I'm glad I did. ADT checks in every month and test their machine to make sure that it's working so it'll be ready, just in case. I didn't get to even use them. But last month, I fell. I can usually get up and maneuver myself, so I don't have to call anybody. But every once in a while, I need the fire department to come help me get up. And at that time, I couldn't get to the phone, so I pushed my button. The rep asked, “Can I help you?” And we went to business and the fire department was here in no time.

This medical alert device can go with me. I like the feeling that it gives me of security. It was accidentally set off a couple times and the response was immediate. ADT Medical Alert is convenient, affordable and responsive. I'm completely happy with it.

I have only worn the watch for one month and have not had to use it for any emergency. Being a watch, I was under the impression it might at least provide the time of day, yet alone Blood Pressure or Pulse the way other smart watches do. It would be nice if the watch could be redesigned for such features.

I am very satisfied with my ADT alert system. Since I live alone, this medical alert system gives me peace-of-mind. ADT's customer service is excellent. They were especially vey helpful when I first started using their medical alert system. Thank you Consumer Report for giving a great report when I was making an important decision.

My salesperson, Rebecca **, did a tremendous job explaining all the features and choices. Also, the lady that helped me set up the system (did not write down her name) was very pleasant and informative. I am a widow and the price was affordable and the system is just what I needed.

Early experience: Easy to order, fast shipping, easy setup, and easy test. Good instructions and it seems it will be easy to use when necessary. No negatives to report. I hope I never have to relate a real life experience with it.

I have a dear older friend and I was worried about her being alone because she was now unsteady on her feet. So, I bought ADT Medical Alert for her. They seem to be the most reasonably priced. Also, I know they do a home security system so I figured they would be dependable.

My mother has the device as a precaution in case she fell and I was at a doctor's appointment, she could get the help, or if she fell out in the yard and didn't have a phone. It has gone off twice and she was out of town when that happened so we are not sure how that happened. It could have been a power failure. But it's good.

My father is going through treatment and he was slipping and falling at the house. He passed out one day in the tub with my mother, and she got stuck holding him up for an hour and a half. So, I ordered ADT Medical Alert for my parents so that they could keep their independence a little longer. I liked the ADT On-the-Go, where my parents can take to the doctor's office with them. Also, it works on AT&T’s network. I liked that they had that option.

We sent the ADT Medical Alert device back because it wasn't working. It wasn't communicating. The ADT people told us to send it back. I'm not impressed with ADT's customer service. They sent the ambulance out to my mother when the alarm went off and they called three people. We all said, "Don't send the ambulance," and the ambulance came out. They contacted me, and I called them right away. I called the main number that they told me to do, and they said, "Press 1." I never got that prompt. I just had to speak to somebody. They called all the other three people and they did the same thing. They all called back, and they still sent the ambulance.

My brother had fallen in January and he didn't have any way to get ahold of anybody because his phone was out of reach and he couldn't get up to get to it. So whenever I got into my house, we started calling around. ADT was the one that came up with the best coverage and service in our area because I live out in the country. So we got it for him. He fell just the other day. It's got a fall alert on it and it immediately picked it up. It said, “There's a fall detected.”

I liked ADT Medical Alert's price. Purchasing was very easy. I called them, they sent me a link and I filled out the form. On the same day, my dad was signed up. Two days later, he got his device. It was a very quick turnaround. When my dad plays cards, he leans forward and presses the device. ADT will call and say he’s fallen. I'm like, “No, he’s sitting at the table with me.” About twice, it got caught under his arm. They called. So, they've been very efficient in phoning when it seems like the device has gone off. Overall, they've been amazing.

ADT Medical Alert has good customer support, but we are going to return the product because it's been too difficult for my family members to remember to take the second piece of equipment with them when they leave the house. My brother-in-law has fallen a number of times, and it hasn't been detected because he didn't have that second piece with him.

ADT sounded pretty good so I went with them. Customer service was fine. When I got the device, I set it up. If I remember to take the necklace thing with me, I'm okay.

Purchasing a medical alert device for my mom was easy. I called ADT and we received the device in less than five days. Unfortunately, we returned the device because my mom died.

My mom needed something that had fall detection. She lives alone and was having some health issues. I wanted her to have that protection. ADT sounded like the best option for us. The device arrived in a couple of days and I was pretty impressed. Their staff helped us with the set-up and they were very helpful and knowledgeable.

I live alone and wanted the comfort of knowing that if I were to fall, I would have some help. ADT has been helpful. I did the set-up over the phone and it was easy. Customer service was very professional. I have set off the device myself and the response came in a minute or two. If anyone wants to, then try ADT.

I was very dissatisfied, the customer service was very bad. I needed someone to come out & install the unit, they would not send anybody. I ended up going with another company, that came out to the house installed & tested the unit.

Unit was ordered for 92 year old mother with mild to moderate hearing deficit. Upon sound test, mom was unable to hear the response. Unit was at full volume and located 20 feet away. My hearing is unencumbered and I could only faintly hear the responder on second try after confirming full volume. Customer Service did cancel immediately as requested, and return box arrived within one week. We were not charged for service since it was cancelled same day as delivered, and I had a confirmation # to provide in case a bill was received. I am a Hospice RN and have done intermittent unit tests in other homes with adequate volume for responder to be clearly heard throughout a pretty large area. Thanks for reversing the charges.

Looking into options for a medical alert system online, and answering some questions, I was matched with ADT. I was hesitant to sign up for the program, but my family was quite definite that I needed to do something. I decided on the wrist band. Really hate the necklace idea. I received the kit today and it is all set up and ready to go. I must say, though, that the band is a cheap rubber strap that is very warm to wear. Thought it might be more of a leather strap. This system should suffice for my needs.

ADT Medical Alert's team is very friendly. Last time, my husband, he was so shocked with my condition. He didn't know how to call 911. And this way with the system, it's easier and very comfortable.

My grandfather's 88 years old and suffers from dementia. He has an ADT Medical Alert and for me, it definitely gives me an extra added sense of security. It’s had one issue where it's oversensitive, which is a good thing. It went off while he was taking a shower. So, we just had to cancel it. But he has had two falls and both times, it worked perfectly. I get a phone notification. I asked them to call me first, so at least I can get up and go respond if I realized he had fallen. The one time that I didn't even hear my phone go off, they were here within minutes. The reps have been phenomenal.

My husband can have the device in the shower or when he's outside -- wherever he is, it’s with him. I feel much better about that. Also, if I'm not available, my son or daughter are on the list to be called before 911. It gives the entire family great reassurance that one of us would be able to help him or get him help if needed.

I feel safer having this medical alert device and I feel good by wearing it. The only thing is sometimes it's on and then I bump into something or lean against something and they go off. Other than that, I'm really enjoying it.

My husband had a bad stroke and he is bedbound. We feel more secure that he has ADT Medical Alert in case anything went wrong. One time, their team called and said something wasn't working. So, they sent a new device and we sent the old one back.

I feel more secure than I did before with my medical alert device. ADT does really well and their customer service is excellent. They were right on things. Anybody who has a brain operation needs to have one of these because it helps in a lot of ways. I recommend it.

I kept falling and since I got ADT, I still get dizzy but not near as bad as before. I don't know if it balanced me or what. I also used it about a week ago, where I fell and I pressed the button. They responded not very long after and everything worked. From the fall, I couldn't get to that little box and I didn't hear them very well. But they talked to my caregiver and she told them everything was okay. Other than that, I'm getting used to the device and I don't even notice it. It’s like wearing a necklace.

The first three weeks or so, my mother had her necklace on all the time and she had the other one on when she came to town as she was five miles out in the country. We set it up that ADT would call me and my sister first to make sure that hitting the button was just an accident, so then 911 or the fire department won't have to come out. There was an issue one night when our mom went over to the mobile device that was plugged in and she kept pushing the button. ADT called us and we went out, and my sister flew out of the bathtub and got to our mom's house. She was sitting there like, “What the hell are you doing?” She also said that ADT would never answer. I told her that she kept redialing.

I hit the medical alert device by mistake and ADT responded right away. I feel comfortable knowing that somebody else is with me.

I feel safe now that I have ADT Medical Alert. Since they got the key lock box, I feel much better now because I didn't want to hit it and then they wouldn’t be able to get in. I accidentally hit the button one time and they came on and asked me if I was okay and I said yes.

Everything's outstanding with ADT Medical Alert. Even though my mother forgets to put her phone in her pocket, I know she always has that necklace thing on. So, that makes me feel a lot better.

I feel safer now that I have ADT Medical Alert. I fell three times and was in three nursing homes. If it happens again, I know I can call somebody.

So far, everything has been working well with my ADT Medical Alert.

I signed up instantly with ADT Medical Alert because the rates were a lot cheaper than Slip and Fall. Since having it, I feel 100% safe. But since I've been a customer for all those years and I'm paying the regular rate that our new person would pay, I felt like I should have got that a little bit cheaper.

I feel secure with the ADT Medical Alert and I feel secure having it because I can go all over with it. But wearing it is kinda cumbersome. It gets in my way a little bit because I wear it around my neck constantly. It's bulky a little bit around my clothes but I try and deal with that because it is for my safety. In case I have any issues, I can get help. I test it once in a while to see if it's functioning correctly and the reps come on and they're very friendly. They make sure that I'm okay. I would highly recommend the device and I would tell others that it is a very good company.

So far, my ADT Medical Alert is working great. I let the battery get low, but they called in and inquired as to why, so I didn't have any problem with it. I accidentally dropped it one time and they immediately responded. They were great and answered my questions too. The quality of the device is very well. The hardest thing for me is getting used to carrying the little thing with me. But the comfort is great.