ADT Medical Alert
About ADT Medical Alert
ADT Medical Alert specializes in personal emergency response systems (PERS). Similar to ADT home security systems, these medical alert devices connect to a 24-hour monitoring center. The company charges ongoing monthly fees for this service, but there are no upfront costs. Also, the company’s ForevRate guarantee means your price won’t change.
Overall Satisfaction Rating
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- No upfront equipment costs
- Price lock guarantee
- Optional fall detection
- Reasonable cancellation policy
- No automatic testing
- No free trial period
ADT Medical Alert offers in-home and mobile devices. Systems are available with temperature monitoring and optional fall detection pendants. Packages come preprogrammed and do not require long-term contracts.
ADT Medical Alert Reviews
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Signup went good. My aunt has not had to use the device, but we've tested it, and ADT was quick. ADT Medical Alert is a good fit for us, and everyone likes it.
The reps answered all my questions and didn't try to push me to get something I didn't want. It was a very good experience. My father has that device and I don't worry as much about if something happens. We’ve learned that it is very accurate, because there was a case where my father was sleeping and he rolled over and pushed the button. Within minutes, we received a call that, “Hey, the alarm went off. We called 911 for you.” I felt at ease that the device was working like it should. So far, he hasn't fell and needed to use it, but we know it's there just in case.
My friend, Charles, was really concerned about his security, but he is not capable of signing up on his own at this point in his life. I'm a longtime family friend. I called the ADT Medical Alert phone number to see what the different pricing were, and the pricing was right, so I got ahold of my friend to let him know, to figure out if he could afford to pay that per month. The guy that I spoke with on the phone, Steven, was really nice and very informative. He not only worked with me, but he worked with Charles as well to get everything accomplished. Charles has the product, and it's working out good. Ever since he got the device, he has not spoken, not one word, about feeling insecure with being home alone. So, I'm assuming he's enjoying the peace of mind of having it.
If my kids are not here, I have to take the ADT device, and put it in my pocket, because I go outside a lot. So just in case I fall or slip, I have it in my pocket and I can push the button for help. I used to have the watch one, but then it was so old, they sent me a new one, and I sent the old one back. They sent me a necklace, but I don't like things hanging around my neck. So, I hang it on the rollator. That way, when I go out, I take it and put it in my pocket with the little box in its case.
As far as their customer service, when I called, they answered quickly. When I used them when I was living by myself, they came quickly. There were no ifs, ands, and buts about it. They came. When the ambulance and medical people came, they helped me really well. I kept falling on the floor, so they had to pick me up off the floor and get me back up in the chair. I love ADT. It's the best thing that has been created for me.
The device works fine on my wrist. I recommend it.
In January, I had a stroke and the machine with the pendant around my neck helped save my life. All I had to do was mash the button and the ambulance came. They got me to the hospital. I definitely recommend ADT Medical Alert.
I got a new button not too long ago and we tested it. Then, I fell the last day of September and fractured my pelvic in two places. It was about three miles from home so it didn't work. But when I came home, my daughter tested it and it worked from the house and I’ve used it two times from falling in the house. I fell out in the yard and broke my hip, and I used ADT Medical Alert. The fire department came right up very quickly.
ADT has not failed me. My husband was an older person and I worked. When he was alive, I felt comfortable with him having a pendant. If something was to happen, they would be able to respond. But he had an incident where he fell but they did not respond because the service was out of service. When I got home from work at 11:15 that night, he was laying on the floor and he had been laying there since 6:00. ADT apologized and reimbursed his money that year.
But I've tested my device a few times and they respond in less than a minute.
The device is not bad but I wish there was something that's not so bulky. Other than that, my experience has been very positive.
ADT sent me the medical alert. I called up and got it working. They were very helpful.
My ADT Medical Alert device is too sensitive sometimes. I just bump it into something and off it goes. But I can put up with it. The response has been very quick. It’s within 15 seconds.
The ADT Medical Alert is awesome and their response time is fairly quick.
Thank you for your review and for being such a wonderful part of the ADT family!
We got ADT because if something happens, it's easier for my mom just to push the button instead of calling 911.
I've called a couple of times and ADT has been quick to respond. Their customer service team has been very friendly. I feel a lot more secure having ADT.
We have the ADT Pulse system in the house and ADT Medical Alert was offered. It was part of the package and I felt comfortable having it. I've got a considerable amount of property and I wander and garden, and it's a very secure feeling. I've not had to use ADT Medical but I would recommend it. The only issue I have is my cat stepping on the unit occasionally. But there is no problem. We'll be in Florida for the winter and I will be discontinuing the service but I'll reactivate it as soon as we get back.
The device is fine. I wear it around the neck.
Judy- Thank you for your review and for being such a wonderful part of the ADT family!
I've used it twice and I liked how quickly they got here. Everything was perfect and I'm happy with the device.
Joyce- We're so glad to hear everything is OK! Please let us know if we may be of any further assistance, our specialist team may be reached directly at 1-800-238-2727. ~ Thank you
I’m very happy with ADT. I had to use it when I fell off my ladder upstairs in my walk-in closet and fractured my femur. People were here in five minutes. The lady said, “Are we gonna be able to get in your house?” I have the alarm system. They couldn't use my alarm and get in through the garage. But I was able to bump down on my behind because I have a chairlift.
Wearing the ADT Medical device is not fun. I don't enjoy having it around my neck and I don’t like it. But I feel more secure having it.
Dealing with the reps has been good and I feel much safer with ADT Medical Alert. I'm glad that I have it. I wear the device 24 hours a day. It's a good thing to have when you have the condition that I have.
First fail occurred with initial shipping of order. Went to the one place I said DO NOT send it there. Lost a whole day of monitoring because of that. Promised "just open the package and call us." Failed to mention the 3 hour charging time required before just calling. So now 48 hours plus we are waiting for a different machine because the original doesn't work. We pleased for them to send the Landline version as we have unreliable cell service. They refused, because "first we have to try the other monitor." So now with the addition of a weekend we are out about 6 days. Second option didn't work either... Which is what we told them would happen. For an elderly person with 2 falls in 24 hours 6 days is a very long time. I would not recommend this company yo my worst enemy!
I got the pendant and it was just for here at home. I was constantly bumping it and I was constantly sending in false signals. Then I decided that I wanna get the other device. It was time to have that so that I can have it wherever I want if I needed it. I like my ADT Medical Alert. I have used it a few times because I get anxiety attacks and my blood pressure would be up. The customer service has been good. They respond very quickly and are usually here within 10 minutes. I would recommend it for seniors that need it. It's there and available. I’ve advised the medical alert device to a friend of mine but she just can't afford to do it right now. Her husband passed away too but her daughter and granddaughter are living with her.
The service is good, and I couldn't ask for more courtesy and professionalism from the people at ADT. They called yesterday to do an update on the whole system and I appreciated that. They told me how long it would take. So, I just made sure I behaved myself while that was going on. I couldn't be happier with the help alert, the button around my neck and the mobile I use out on the road. I've had to use it once and it was a quick response.
ADT Medical Alert has been good to have. I take it with me when I go walking. If I go to the store, I usually take the wristband with me. I pushed the button by mistake once and I got a very quick response. I was pleased with that but I had to apologize for the mistake.
Quick delivery, easy set up, great customer service. Our main issue is fall detection and this system as it. The cost fit into our budget without much pain. I would recommend this system for peace of mind if you have a loved one home alone.
I had long-legged pants and I tripped on the hem and fell. I had to call ADT and I told them to call my daughter because she's five minutes away and she can get here faster than the ambulance can. And she came and helped me up. I’m about a mile from the hospital and I was right at the hospital in five minutes. I’ve been very pleased with ADT Medical Alert. Everything’s good and the quality is great. If I had a problem and I miss a call and if I don't answer it soon enough, I've got the 1800 number right by that phone. And I can call them and tell them to cancel, so I don't have any problem with that.
I fall a lot and the doctors couldn't figure out why. So they insisted on me getting a medical alert device and I'm glad I did. ADT checks in every month and test their machine to make sure that it's working so it'll be ready, just in case. I didn't get to even use them. But last month, I fell. I can usually get up and maneuver myself, so I don't have to call anybody. But every once in a while, I need the fire department to come help me get up. And at that time, I couldn't get to the phone, so I pushed my button. The rep asked, “Can I help you?” And we went to business and the fire department was here in no time.
The device is like a necklace but I don't go anywhere anymore so I don't wear necklaces very often. But I'm used to that now. I tell everybody about ADT Medical Alert. I'm not supposed to take a shower without people here and a lot of times, it's too far between. I can hang my device in the bathroom while I'm taking my shower because the moisture doesn't bother it. I don't put it right underneath the running water. I don't want to ruin it. But it's right there beside me. So I can take a shower whenever I want to.
This medical alert device can go with me. I like the feeling that it gives me of security. It was accidentally set off a couple times and the response was immediate. ADT Medical Alert is convenient, affordable and responsive. I'm completely happy with it.
I have only worn the watch for one month and have not had to use it for any emergency. Being a watch, I was under the impression it might at least provide the time of day, yet alone Blood Pressure or Pulse the way other smart watches do. It would be nice if the watch could be redesigned for such features.
I am very satisfied with my ADT alert system. Since I live alone, this medical alert system gives me peace-of-mind. ADT's customer service is excellent. They were especially vey helpful when I first started using their medical alert system. Thank you Consumer Report for giving a great report when I was making an important decision.
Thank you for the feedback and five-star review!
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