Xfinity Internet Reviews

Update: I paid $120 to Comcast today 7-19-2014 which is less than they say I owe but more than I actually owe. I told them to put a note on my file that I was disputing the charges. Only time will tell if I'm charged a late fee or not. Well alright then, here is the scoop on my Comcast saga. It will soon become obvious why they have taken control of the WORST CUSTOMER SERVICE of any corporation in America.

6-1-2014 @ 7:39pm - Called Comcast Customer Service (19 minute call) to report a problem with my internet and they scheduled a service call from between 8:00 and 10:00 am on 6-6-2014. 6-6- 2014 @ 2:00 pm the Comcast serviceman arrived 4 hours later than scheduled. Was unable to fix the problem, but was told I would have $20 credited to my account for them being late.

6-7-2014 @ 9:38 am called Comcast back (26 minute call) to say I was still having problems with internet service. Was able to talk to an intelligent person who updated the router firmware which fixed the problem. He also, because of the problem the day before and the continuing problem that he fixed, offered to double my internet speed and lower my bill from $140 a month to $90 a month for a year. I agreed and checking on speakeasy found that my speed had, in fact doubled. 7-14-2014 Went online to pay my bill and it was for $267.95.

7-16-2014 Drove to local Comcast office to discuss bill. Was told that they were unable to make any changes in the bill, but the girl did itemize the bill and said at least $67.75 was a double billing and was an error. She gave me a number to call. At 4:20 pm called Comcast billing (46 minute call), the first person I talked to said that the bill was correct and there was nothing they could do about it. When I mentioned the $67.75 double charge, they acknowledged it was an error, but said that they weren't authorized to fix it. I asked them to connect me with someone who was authorized to fix it. The next person was a little more helpful, but said that they were unable to do anything either and that I would have to talk to someone in Customer Satisfaction. The first thing this person told me was that the bill was correct and that I would have to pay it. When I asked her about the $67.75, like the other people before her, she acknowledged that it was incorrect, but she didn't have the authority to remove the charge.

I went over the previous story about how I changed my service to get the lower rate and her response was, "Well, honey, you are getting a significant discount for what you are getting." I told her that I was only interested in getting service for less than what I was already paying and not more. After 30 minutes I was able to finally get her to remove all of the extra services to where it was before, however she was unable to get the $67.75 removed. (WTH?)

7-17-2014 After checking my bill today the charges had dropped to $176.25 which is still more than my usual bill of $140.00 and since I was somehow supposed to have an additional $20 removed for them being late on 6-6, they are charging me at least $50.00 over. I called Comcast again (19 minutes)and got someone who sounded like Garrison Keillor. (without being too prejudiced, I imagine him to be an Episcopalian carrying a Costco card). The first words from his mouth were, "well sir, I see we've already given a significant amount of credits to your account." That was enough. I demanded to talk to one of his supervisors. He said wait a minute and put me on hold. Five minutes later he came back on and said a supervisor was about ready to talk.

Five more minutes later he said that I should wait another day or two and that the credits should appear on my bill. I told him that I wanted it put on my account that if it wasn't below $120.00 by the time the bill was due that I was not going to pay anything and that I would be bringing my modem/router and cable box back to Comcast. He said he would do that.

Our problems with Comcast began over two years ago (TV and Internet). After months of trying to get someone at Comcast to care about our problems, I contacted Corporate. They assigned a senior level employee (their word) to help. This was almost a year ago. Since then, numerous techs have come out to "fix" our problems. Each tech finds something s/he says is the cause of all our issues. The "something" is fixed and the tech leaves. An hour or two later, the issues reoccur. Comcast keeps sending out senior techs who find new problems and "fix" them. At this point, they have replaced just about every part of the system and yet the service issues remain. Meanwhile, getting anyone at the Company to respond to e-mail or telephone calls takes days and even weeks. Keep in mind, by now we are dealing with people at the Corporate level, not the low level field reps.

We are very frustrated and fed-up. Every month the bill must be paid, but no one seems to care that we lose channels in mid-program or that our Internet connection is often slower than old-fashioned dial-up. A month ago, we sent another letter to Mr. Karinshak explaining our frustration. We have heard nothing. However, after talking with friends and doing some online research, I now understand why. Mr. Karinshak may be in charge of customer experience, but he never sees any negative feedback. He is so well insulated from customers he has little or no idea how poorly his company is fulfilling the terms of the "customer guarantee."([I'm not sure you can call mere words a guarantee!) If Mr. Karinshak wants to know how his company is performing, I suggest he make himself more accessible. Read the forum posts. Allow customers to e-mail him directly. Spend some time in the field listening to customers. Not all of us are cranks or people bent on dragging a company through the mud and muck. Some of us are simply frustrated and desperate to be heard by someone who will effect meaningful change.

Call Comcast again. Supervisor apologizes again and says the the escalation was denied but that I will hear from someone at Comcast by 10 am on 6/23. 10 am on 6/23 comes and goes, and another call to Comcast and another supervisor apologizes for the inconvenience. This supervisor "guarantees" that someone from Comcast will call and that a service person will come to my house by the end of the day on 6/23, but just to make sure, I have an appointment for a service call between 3 and 5 pm on 6/24. You guess it - no call and no service on 6/23, but service tech does come to my house at 4 pm on 6/24 and "fixes" the Internet problem. By this time, I have spent more than 2 and a half hours on the telephone with Comcast.

Fast forward a few days to 6/27, and internet is out again. Another call to Comcast, another apology for the inconvenience. Supervisor promises service by midday on 6/28, but, no surprise, no one shows. Another call to Comcast, another apology for the inconvenience and another promise that someone will call between 10 am and noon on 6/29 to arrange to fix the problem. No one calls or fixes anything and another call to Comcast and another apology for the inconvenience. This time, no promise of quick service (I think by now they figure I have caught on that they can make all the promises they want and I can't do anything if the promise is not kept; so why bother), but there will be a service person here between 8 and 10 am on 7/1. I'll believe it when I see it.

It's pretty clear that there is a disconnect between the folks who take your call for service and the people who actually fix things and Comcast just as clearly doesn't seem concerned about that disconnect. Oh, and when I called and asked for a credit for the service that I'm paying for and not getting, then Comcast offered to sell me some additional services. Sounds like a good deal!

It's all in the news now and all part of a game of greed on their part to use your home internet signals that YOU pay dearly for monthly to fuel their big project of "providing alleged secure wifi hotspots" that have been shown by experts to not be totally secure & unhackable. Glad I moved on to use another carrier & not wait for it to hit the fan & have my computer hacked. Comcast got too high & mighty for their pants & it will come back to bite them in the end & I will be laughing (with working service & much better customer service) when karma comes around!

Their internet services is flawed. They charge for tiny boxes I received 10 years ago monthly 9.95. So I like to get tv downstairs because I am in a wheelchair and can't go upstairs and voila I have to wait 3 weeks. THIS IS UNHEARD OF. They are monopolizing the market and therefore don't care for real customer service. It's totally not fair. They moved it to the 28th of June, 11 days from now. Why can't they offer a simple service to a customer who really is just laying there and unable to go to a store and get the box?

I can't tell you what's worse - good speeds with daily outages or fluctuating speeds and weekly outages. There have been days when our speeds are 15kb/s. If I could change to another broadband ISP, I'd have no hesitation. I'd even pay more if meant leaving Comcast in the dust. My European friends laugh at my expensively slow internet...

Since March 1st, I have called numerous times! I have called to have a technician come out and check the internet connection at least four times, I have called to have assistance restarting our modem 30+ times, I have gone in to exchange our modem twice, and I have even called to attempt to resolve our billing 6+ times. It took THREE MONTHS and EIGHT DAYS, for the Internet issues to even begin being resolved! I feel that I have been paying a company to lie to me in order to placate my anger while they do nothing to resolve the issues. Here is a short summary of my life with Comcast in the last three months:

· Went to the Comcast office to try two new modems. Problem unresolved and monthly bill is raised.

I have noticed my service bill has gone up since April 1st. I do not understand nor do I want to pay since I have not received any services promised for March, April or May. When I call, I am told a supervisor is not in, they are on a trip, and they are too busy to answer my call. I called the billing department around May 28th and was promised that a supervisor would be calling me back no later than June 4th to resolve the issue. This never happened. I called back in an attempt to have the conversation I was promised and was told that my credits are on hold and a supervisor is not in at the moment to discuss it further. Many times I have been told that I will get a credit on my account but this is never given. It wasn't until I spoke with someone from the Loyalties department that I was finally helped with my billing. This was, however, after I threatened to cancel my service due to the employee demeaning and accusing me! I am unimpressed.

It literally made it impossible for me to access my list of business contacts and their information. Over the past 4 years, I had built a list of 2,250 email subscribers and my whole business is dependent on this list. I have called their technical support list for several times now and their reps keep saying they have passed this ticket to their Tier 2 tech and they will be calling me. But I have not heard a word from Comcast's Tier 2 tech support. I feel I've been sidelined and abandoned. They created a big problem for me with this migration and now they don't want to assist in resolving this matter. Almost all of the Comcast reps I have spoken to seem to be passing the buck, claiming the problem is with me or with Microsoft.

I wish these tech reps at Comcast will stop dilly dallying and get back to me promptly to resolve this huge problem that they had created due to their negligence. They failed to consider the consequences on changing the server settings on the Business Contact Manager in MS Outlook of their clients. What is really frustrating for me is that no one from their Tier 2 tech support called me up to now. Today is the 3rd day I am waiting. They just kept me waiting like they don't care. On the other hand, I am so anxious and desperate that I restraint myself from going to the bathroom as I don't want to miss their call. I am even eating my meals at the computer table so I don't miss the call from them. They have put me in so much stress for the past 3 days and they seem like they just don't care.

A month later, an email arrives and tells me I am being billed $320.00. Called their billing department and was told this was for April 28 until the end of June. That is 2 months and 3 days. The $15.00 self install morphed into a $92.00 service call. I asked for a supervisor and was told there was none available but I would receive a call back today. Of course that never happened. My days are numbered at Comcast.

I called March 19 to request a service technician visit, which was then scheduled for Friday, March 21. We had stayed home all day to accommodate the huge window of "sometime between 12p-5p." We received a call about noon from the Service operators & were told a technician would arrive at 2:45p. We asked to receive a call when they were on their way. We received neither. No call, no technician. When I called later that evening, I spent 2 hours on the phone with customer service in Manila, Philippines... From 6:45p-7p, spoke to Robert who could not get my information correct, after repeating my number numerous times. I asked him to update my information, he did not. I asked to speak to a supervisor, spoke to Pao.

He gave the reason a technician did NOT come out because we didn't answer the phone when the technician called 3 times. We never received a call from a technician, & regardless, there was someone at the house the entire day. At 7:30p we were finally given an "Escalated Ticket Report" which "guaranteed" that a technician would call us back by 7:50P to schedule a visit the following morning-service ticket #**. We were reassured to call back if that didn't happen and speak to Pao directly. We received no such call.

At 7:55p, I call back & they had NOT updated my information to get through the long menu & maze of prompts. They had a number that had not existed for over 10 yrs which we have requested changed NUMEROUS times before, as well as over 10 times this same evening. Finally reached rep Dana. Seems no one at Comcast listens very well because she AGAIN asked me for my information numerous times. I asked to speak to Pao, she said that it was impossible because she didn't know who that was & there is no way to transfer calls, track, nor locate anyone in any way (he said he was a supervisor). I asked to speak to a supervisor or manager because I have been on the phone for over 2 hours & don't want to spend the entire evening on hold. She put me on hold & never came back. I hung up at 8:24p - that's THIRTY MINUTES ON HOLD with no follow-up.

I called AGAIN at 8:24p, quite upset. I reached Nick. When I asked politely to speak to a manager because I have an issue that must be escalated, he disconnected the call without another word. We are paying $130/month for this service & this was NOT proper customer care at all. Relentless to resolve the issue, I called back yet AGAIN at 8:27p. Spoke to Kalhan who said we had no such "escalated ticket report" in progress. Took my number to "call back in case we were disconnected". Very nicely, she was "scheduling a technician", said it was the most urgent of requests, gave me a service #**. THEN she said it was a WAITING list for a POTENTIAL call from a technician by noon the next day, asserting that a call was NOT GUARANTEED. I asked to speak to a supervisor or manager that could escalate it & give me something more precise. At 9:03,she disconnected the call.

I waited 10 minutes for the promised call back in case of disconnection that never came. This seems to be a VERY COMMON practice at COMCAST. Called back at 9:13p; spoke to Hendrick who quoted the reason the technician didn't come was because there was a "power outage" (a different story than what previous excuses were) which cancelled service calls. He prepared yet ANOTHER ticket #**. Promised that we would get a call before midnight to plan the service visit the next morning. Promised follow-up callback in 3 hrs which never happened. This is a "24-hour service". I've now had contact with 6 service staff members who have done NOTHING but disconnect calls w/ no result.

Then I also disconnected the XFINITY High Speed Internet service on 10/29/2013 but the final bill I received on 11/21/2013 had issued the refund for as High Speed Internet only from 11/21 to 12/07 and the refund for the XFINITY High Speed Internet for period between 10/29 and 11/20 is missing which might worth around $40. Even though the representatives agree that my High Speed Internet was disconnected on 10/29, they are wrongly claiming that I have received the full refund which is not true and is totally incorrect.

When asked about it, the account rep is confusing with actual order date and completed disconnection date... and also rep is saying that there is no additional charges... and I have not paid for that period and the bill is correct and can't issue the refund. Even I explained I am receiving a refund for Internet services I had paid up to 12/7 but the refund is issued only from 11/21 to 12/7 instead of the actual cancellation date of 10/29 to 12/7. I am not disputing the bill. The bill has issued a refund for me from 11/21 to 12/7 but the actual refund should have been from 10/29 to 12/7. Why no one is able to get this simple issue cleared out and issue a proper and correct refund and how many customers are being cheated like this.

What am I missing here? I was on the phone with reps may be more than 10 times for a total of around 6 to 8 hrs...but no use. Why this treatment? They agree that I called for disconnecting my service on 10/29 but trying to come up with various weird reasons to deny my eligible prorated correct refund.

I replaced the box myself, called the number provided, 1-855-OK-BEGIN. Went through an automated sequence, but the cable box didn't respond. But, at least the BYPASS light was illuminated (the box I returned was totally dead). I was told it would take 45 minutes (by the automation) for the system to load the information. I was also told that my service call was open and that the expected time of arrival by the technician is between 2:50-3:10PM. Needless to say, as I type this the time is 5:18pm and no call, no service technician, NOTHING.

While I waited, I logged on to Comcast.com to try and get resolution from there... nothing again. I have called about 4x. I have been asked the same questions over and over again with the same results: NOTHING. I requested for a supervisor to call, put on hold and then disconnected. This happened 2x. Right now I got hold of yet another person and was told a supervisor will call me back. THIS IS DISGRACEFUL SERVICE. How can we have this kind of service (or lack thereof) in this country? You would expect it from a 3rd world country? What is the problem???? I am so upset right now. I will report another complaint/update if there is one. I am exhausted right now. This is supposed to be my vacation and I've wasted two days out of my week!

So they refused to give me any credit for telling them to turn my service off until after the date that I turned their equipment back into them, claiming that I never told them to shut off my service. What obviously happened was that their foreign-based customer service worker misunderstood me, and Comcast's official response is that I should have called back to make sure that my first call was received accurately. So just so that we all know, either make at least a couple of follow-up calls to Comcast just to make sure your first calls weren't misunderstood by their second-rate foreign customer service workers or be ready to pay Comcast for extra service costs. Thanks but no thanks, Comcast. I won't be needing that run around ever again.

Then, the past week, I have sat HOURS waiting for pages to load. Internet speed goes from 0 up to .5 mbps, peaks at 5mbps, and then back to 0. I have unplugged and reset the modem a number of times. No help. I make my living on the computer and am extremely upset that I couldn't get work completed. I cannot find any way to report a problem online. I type "Report a Problem" in the search box and it reverts to the default page. The Silver City phone number in the phone directory and online is a disconnected number. Is there no recourse for bad service?

After walking around my house he tells me he can't install cable in my bedrooms because the wires were installed wrong and I would have to have wall facing because the wires come in through the attic. I asked could he do it and he said no, Comcast didn't do it anymore. I would have to hire an electrician to install them. I asked, "Can't you drill a hole in from the outside and do it," he said no. I asked since it was installed wrong couldn't we just start over. I just bought the house but I'm assuming Comcast is the one who installed the wires since its their box on the side of the house. He said no because it was already installed I had to have an electrician come out and fix it. I asked him many times could we do it this way or that way and every time was "No, Comcast doesn't do that."

So I get on the phone to Comcast. After being hung up on 9 times, I finally get to speak with someone. I explained I want to cancel my service because I can't get cable in my bedrooms. I spoke with Juan and he told me Comcast does do wall facing but there is a charge. I had to pay $60 for the guy to come back out plus $30 for wall facing per room and $35 for something else. It was going to cost around 200 dollars. I said no cancel my service. Juan said, "Wait, I'm going to get this straightened out because the installer could have installed it differently." He said, "I'm putting this in the computer, call back tomorrow," and they would get someone else out here to install it.

So I call back today and spoke with the rudest person ever. I'm told they had to install the wall facing because I live in an apartment. What I explained to Juan yesterday that I live in a one story house that I own and yes we could drill a hole in the wall or the floor or anything that needed to be done. After I told her that she hung up on me. So I call back and tell them I want to cancel my service and the lady I spoke with tries to get me to change my mind. I said nope cancel my service. I may have kept trying had the internet worked the way it was supposed to. Only my laptop connects with the internet. My son's Xbox won't connect nor with my tablet. Done with Comcast for good. This was their second chance with me. Canceled years ago because they keep going up on my bill.

So my first contact is made via Comcast chat, in between two outages. At this point chat was broken by yet another outage. So, I immediately drive to the store and fork out $75 for DOCSIS 3 model from Zoom Telephonics. I install it, my computer asked me to run Comcast registration for the new device and everything connects. I live happily for another 30 min. Then, as you guessed already, another outage occurs and 15 min later – another one.

I go into chat again and request reimbursement. Agent asks if I have a proof that such reimbursement was indeed promised to me, to which I reply that I saved the entire conversation to PDF file. Agent then files a case and tells me that I will be contacted within 2-3 days (which didn't happen yet but it may happen later). Ok, done with financial matters, now onto the technical issue. This time, I decided to use the phone because outages wouldn't let me finish chats. I am transferred to someone with heavy Indian accent.

It is about 11.30 pm, I have no Internet and I understand that I am dealing with lousiest tech support in the world that has no competence, training or just a common sense. I switch us back to the old modem for now. I am about to give up and switch to AT&T first thing in the morning, but my wife, equally enraged, wants to press on. So she dials the support number.

At this point I raised my hand to smash the phone into the wall, but instead, I just hang up. Next, I continued troubleshooting and after a couple of modem and router reboots I got us back online albeit with outages. Computer, of course, had nothing to do with it and couldn't have, even in theory. The last conversation also got me wondering if these support guys in India actually wear two hats, one for support and another for sales? In any case, if previous agents were just incompetent, this guy truly deserved the title of King of Morons.

The next day, I decided to give it the last try before going back to AT&T and connected to a chat from work (internet at home was unusable) . Surprisingly, this chat agent, after checking my case notes on file and reading my messages, said that she is going to dispatch a technician to my house because it is obvious to her that the modem, or router or computer had nothing to do with the issue I was having. She scheduled the appointment for me.

Out of curiosity, I asked which modem is currently registered with Comcast. She replied “Your Zoom modem is registered as your own and connected to Comcast.” Then I asked her how come that agent from yesterday demanded that I register my modem by the phone call and guys in activation department tried to do it and failed, and then they tried convince me that it is their own modem and if not, I have to go to the local office to resolve the issue? She replied that unfortunately, she has no clue why previous two agents were giving me wrong directions and wrong info.

So the tech appt is scheduled for the end of this week and guess what? My internet is up without a glitch for the last 24 hours on my new modem. So, my ordeal is over, hopefully. I can say to the world that of these 6 agents I worked with, only one from billing dept and last one in tech support were good. The rest four can be classified as incompetent and unprofessional idiots, liars, and a mix of type 1 and 2.

Now tell me: if you were in my shoes, will you ever subscribe to any Comcast service? Would you be willing to talk to all of these who are unable to troubleshoot, but quickly blame customer equipment or provide false information and try to sell you more services instead of fixing broken one? I want to make sure that this story is available to as many people as possible. This may compensate me for wasted time, money and my blood pressure that shot up after communicating with this great Comcast support that is “always here for you, 24-7”.

Well, after spending $2,000 on a new router, computer, and tablet we are still experiencing the same problem before spending any money. I have seen seven different techs (all same something different as to why my internet service is acting the way it is) that I have had to take off work, reschedule my day, and I am fed up with wasting my time. It has been 4 months and I need help getting Comcast to realize it might be their messed up equipment. This is a new housing development. With Comcast having the monopoly in the area it is hard to get what some would say an end to the madness.

So, several days later I received an $800+ bill, which I had to call, sit on hold and wait to find out it was equipment charges as they never itemize "new charges". They advised me that they would update the bill and send a new bill just as soon as the equipment was logged as returned. 2 weeks later I get a bill that has the amount I owe $82.30 and some $ 25.00 mystery "new charge". I called and of course had no time to hold to find out what this was all about. Within 2 days of my receiving the bill, I get a collections call from Diversified collections, demanding $82.30??? Huh? So I call Comcast once again, to ask why I was turned over to collections two days after I receive my final bill and what the 25.00 is for? They advised me it was because of an un-returned router! Wrong! I work in telecommunications and I know that if they were charging me over $800 in equipment, the router would have been the most expensive part of that equation.

So either they are lying about the charge, lying about the real cost of the equipment and its value or just trying to squeeze more money out of me. Once again I had to reiterate the entire story of having to go to drop off equipment (with witnesses) and that I was not buying their story. I paid what was due and not a penny more. I am still receiving collection calls for the $82.30 and am now going to file a complaint, for all it will do with the millions of others to the BBB. Please!! If you live south of the twin cities do not let this monster in this territory! We have Mediacom, very similar but much smaller so easier to work with and no problems.

First, despite every ad on TV saying service is their top priority, their service is **. Techs are nice, but it's a scam. I've had techs to my house twice and it still isn't right. Then my network printer didn't work and I called in immediately and on about the 3rd call, having waited a total of 2hrs, no kidding, they told me it was my problem and would cost to get it working again. I said, "it was working immediately before I switched and is not now, so this is your problem." Long story short I finally sucked it up and went to Signature Support (i.e. paid support) and they told me it would cost $14.95 to get it working. I said, "what the hell" and OK-ed it.

Then after changing some settings it worked again. I sensed that I'd been set up on something, so asked and the rep said I had signed up for the $14.95 recurring service plan. I had him transfer me over to cancel that immediately and did. Then looked at my bill and not only was I still on the $14.95 plan they had charged me $50 for the call. I was pissed but figured I could get that off the bill by threatening to cancel. Then my son mentioned that he thought the Comcast wireless was slow compared to Century Link. He watches a lot of MLB videos and they were all breaking up. Then I started noticing that streaming videos and movies were not playing as smoothly as before on CL and downloads were just taking longer.

So we were getting pretty dissatisfied with the internet (and the cable was causing us a huge number of frustrations and pissing us off daily, i.e. the new X1 box was going from color to black and white every 2 minutes, requiring box reboot, horrible search menus, just a ** system). After my 7th call to customer service, with about 5 hrs on hold and being pissed off once again I decided to go back to Century Link. So back up and running on CL DSL and Comcast internet still running. I had bookmarked an internet speed test link I saw on the Comcast site and ran a comparison while both are still connected. The Comcast test said I was getting 28 mbps +/- and when I ran it on CL it averaged around 12 mbps. I think that is the biggest scam of them all. But, we all noticed that the CL DSL seemed incredibly fast compared to Comcast. I mean lightning fast. Click, load, it's there. Clean, smooth video playback. It was a palpable improvement over Comcast.

But here was this Comcast sourced speed test telling me it was half the speed. I think this speed test, in fact all their talk about the fastest internet, is just one big BS scam, just like everything I've experienced with the company so far. Every time I turn on the TV I see a couple ads an hour BSing about their service and "fastest internet, no one can match..." Crap! Customer service their top priority? BS. Fastest high speed internet? BS! I would seriously distrust anything you hear from the company. I will never go back.

My cost? After purchasing the necessary antenna and misc. stuff, $8.69 month - for Netflix. The over the air signal is MORE clear than Comcrap ever was (and slightly better than Dish was) and it's FREE! I just asked my neighbor, a "loyal" Comcrap customer, how often his bill is increased and his reply was "every month"??? Yes, they get a "couple dollar" increase EVERY MONTH! I talked myself out of going back to Comcrap. If ever there was a company that doesn't deserve our business, it’s Comcast aka COMCRAP.

Why did I leave them? Because they mailed me a flyer for a service that seemed too good to be true. I called the customer no service number on the flyer and explained my understanding of the flyer and asked if that was correct. "YES" was the answer. Rather than ordering it from them at the time, I was still skeptical so went to a kiosk at a local mall and discussed the service offering and questioned the guy extensively who assured me that my understanding was correct. I signed up with him, he gave me whatever the device was that was required and off I went. When my next bill came, it was significantly higher than what I had understood and what 2 of Comcrap's people assured me was true. I was so pissed that I canceled my service vowing never to go back.

The third tech was here for over two hours. He connected his laptop to our modem and using some kind of diagnostic program, he monitored the signal for about an hour and a half. He could clearly see there was an issue with the signal, lots of spikes where there should have been none, but he couldn't fix the issue and would escalate it to the next tier.

Two weeks later our problems still continued and I hadn't heard one word from Comcast. So, I called again, explained the situation all over again for about the 5th time and they once again set up an appointment for a tech to come out. The day the tech was supposed to come (Oct. 2nd) I received a call from him that afternoon. It was the same tech who had been here for two hours a couple weeks earlier. He said they had received a complaint from another customer who is in our 'node' who has been having the same issues with their internet signal. He also said he had continued to monitor our situation and continued to see the problems with the signal.

He asked if it would be okay for another tech to come later in the evening, hopefully during the time frame when we have the problem (8:30-10:30) so that tech could see it for himself. I agreed. Within a half hour after agreeing to the later appointment, the tech who was supposed to come that evening called and said they now had two other customers within our 'node' who are having the same issues. He wasn't going to come to the house after-all. Instead, he and the other tech were going to be monitoring the signal and he asked me to call him if/when the problem occurs so they would be able to pin-point it.

At some point that evening the internet stopped working. I called the number given to me by the tech and told him it was happening right at that moment. That was Oct. 2nd and I never heard another word from Comcast. Our problems persisted. Last week I received a letter in the mail asking if I was satisfied with the work completed on October 6th. First of all, I have no knowledge of any work done on October 6th and second of all, our internet continues to be unusable nearly every evening between 8:30 - 10:30... sometimes earlier... sometimes later. I called the phone number that was provided with the letter. The person I reached on the other end had no idea what I was talking about... no record whatsoever of this nightmare we have been going through with this God-awful company! She promised to escalate our problem. Oh gee...thanks.

Tonight I received a call from some other tech who had no idea at all what has been going on these last four months. I'm afraid I lost it when he asked me to describe the problems we've been having. If there were any other internet service providers in my area I would drop Comcast in a second. But unfortunately, they're the only game in town. What on earth does one have to do to get this company to fix my service so that I can actually use what I'm paying my hard-earned money for? I am at my wit's end!

I was to wait 24 hours and a technician would walk me through what I needed to do on my side. She stated that none of those directions were applicable... REALLY. She stated that there is no clear way for Comcast to say they could retrieve the emails they lost/dropped in September. Does anyone know any more about the process of recovery, why or what I need to do and WILL I get back my emails? NO real service, fix to problem since Sept 21. HELP.

Many of the Comcast agents are unaware of this outsourcing and some think we were scammed by somebody outside their system. I have talked and chatted to many of their people who have escalated the problem but have not received one call back or email. In my mind Comcast is throwing people with problems to the vultures.

When we switch over from Comcast modem to Century Link, we are pleasantly surprised. The webs come right up. My internet game run a whole lot faster too. Today, we call Comcast to disconnect our service. I mention this to the customer service. She turns very hostile. I almost regret that we mentioned it, but someone should know. I hope our experience would help someone else choosing internet. Thanks for reading.

They fail to do so, and upon contacting them, they will not address the previous call recording, although I suspected it had been reviewed. After multiple calls and several hours I offer to mail their legal department my copy of the original call - which they stated they were recording - and which my cell phone had recorded as well. Suddenly I get something slightly better than the original quoted price and phone service added. Comcast had already confirmed multiple times that there was no way for me to get this offer. I know they sometimes offer a discounted "triple-play" price that is less than internet + TV combined - there was no confusion, this offer only came AFTER I stated I had a recording of the original call.

In the vast majority of my calls, I was abruptly dumped to collections by employees who did not even collect basic information. Why? The installer hadn't filed the correct paperwork when returning equipment he had collected during installation. I had no idea my account showed a $600+ charge for the equipment, I was just treated like a deadbeat. I only realized THEIR mistake when my second bill arrived, and the equipment charge was listed. I had to wait for that charge to be removed from my account before anyone would even discuss their other mistake in our agreed upon price.

Why am I writing this today? Because my service today is intermittently failing. I work for a big networking gear company. Their modem is broken. I know tier 1 support doesn't know that, so I followed their directions politely. I patiently spent time on the phone, again, and now I get to wait two days for a service call. They did ask me to call them back to reduce my bill once the service is corrected. I have no idea why that can't be done without me calling, yet again.

They need ME to tell THEM when the service is restored? And not charging for something they're failing to deliver is really the law, not customer service. I wasn't given the option to switch the service to another time. Why would they even worry about whether Sunday was a good day for me? They've already treated me like a deadbeat and a liar, without apology, when the errors have all clearly been on their side.

After talking with many representatives I get the same answer. I finally got to the corporate office and they also refused to waive the fee. This company is as crooked as can be so I cancelled my service and got a new service and I am much happier with my new service. For all you folks out there, don't settle for poor service. Dump them and move on.

On 9/2/13, the same thing happened and this time I contacted Customer Service and was told our phone number had been changed (without our consent) and they may have re-issued our number out. After being on hold for over 50 minutes, they corrected it and told me I would have to call back the next day to get it permanently corrected. So I did, they were supposed to call me back to confirm that it was done; however I never received a call back, but the phone was correct (THAT is until 9/11/13). I was on a phone call and it automatically disconnected our call and I had no dial tone to call out.

I had to make 3 calls (being disconnected after 15 minutes on hold, talking to another customer service rep and then demanding to speak with his supervisor). Their response was we called in June and they miscoded something which caused this error and they have already re-issued our number out and cannot get it back, but they would try to contact the new customer. I went 5 days without any phone service because someone in their company put the "new phone number" they assigned to us on a different port and we had to have a tech come out to the house to find this out.

I have been on the phone with them (supervisor and IT supervisor) trying to get this resolved. They said they couldn't just go and take the number back; however that is exactly what they did to me!!!!!! I want my old number back since I have had it for over 4 years and it was not my error in the first place... I told the supervisor that I would call the new people every 15 minutes 24 hours a day until they turned it back in if they refuse to give my number back. It isn't their fault, but it is not mine either and I shouldn't have to make changes for an error they did.

He was here 4 hours! (He was very hard to understand verbally). Departed. Result - can't turn TV on or off, can't control volume, DVD player inactive (cannot access start or play). 9/13/13 21:00 hrs first call to Comcast. Assured by person just a matter of remote programming. "He had a little difficulty in getting codes". Would call me back by 22:00 hrs to reprogram remote. Of course, never did. 22:00 approx. 2nd call .Young lady tried best to help. Tried reprogramming remote (she had no trouble getting codes!). No go. NEXT appointment ,9/16/13 09:00 hrs. These are just highlights. Tech #3, during his 4-hour visit, even had to borrow tools from me! Comcast support is a disgrace.

Called this evening to reset a box. After 1st attempt, tech was to call back to see if problem was resolved and never called back. Had to make another call again, switched boxes and found the box was not broke, so the connection is not properly done. After a very long time and much frustration, I was told it was my fault the lines are not working properly even though all lines were cleared on Aug 17 and fully functional until second repairman came and did a hack job installing another room. I was asked to pay more money and be responsible for more charges if they need to fix the problem. How am I responsible if it was done right the first time? It hasn't even been thirty days. I'm very disappointed in the quality of Comcast customer service and craftsmanship of Comcast equipment. I'm paying for service and can barely watch it without calling in first.

(In fact, last time, the technician's phone was breaking up so badly) I couldn't understand him. He said, "Here's my personal number so you can call me back." When I called back, I got the same ** entry point as if I had never talked to anyone at all. I've been a Comcast customer, paying thousand$ of dollar$ for over 2 years (phone, TV, Internet). Regarding the Internet, everything was fine until they sent me a new modem, which I installed according to the directions supplied... yes, I can surf the Internet, BUT...

Now, I can no longer hook up my wireless printer with my laptop and iPad (which worked before). Now, I can neither FTP-update my websites nor my client's websites (which worked before) due to some sort-of "port problem" according to analysts at Blue Host. Now, I cannot access my Comcast Internet Admin account. (Can you say, "Out of business?") Of course, Comcast's attitude seems to be it's MY fault: The customer is always wrong!

I did write a nasty letter to the CEO, who doesn't really care and got a phone call from some woman at his office offering apologies for all my struggles and my bill was going to be reduced due to a misunderstanding of some wall outlets that I was charged for but didn't need and never got. Long story short, I am now being sued by Comcast for an account cancellation that occurred in May 2013 according to the collection agency. However, the account number does not match my old account or my new account number. I have written letter after letter asking for a resolution and no response. Now my credit is being screwed up by something that is not even my fault and no one seems to care that this company is just out of control. Any suggestions?

No one wants to speak with the homeowner to verify the behavior of the installer. I have been called a liar basically. They should be doing everything in their power to make sure that this third party installer named Alfonso is never dispatched to anyone's home again. I will be cancelling my service if I cannot get some resolution with someone from management at Comcast. They seem to be a very arrogant company at this point.

They brag about their Guarantee but my experience so far is the customer really doesn't matter to Comcast, they just like to print nice words and advertise their kindness and customer care. They ruined an entire holiday weekend with the inconvenience and as a female who lives alone I now feel the need to get an alarm system in my home due to the fact that the creepy, dishonest, installer was in my home and knows where I live.

The only concession Comcast is willing to provide for all of this is a $29.95 refund of the installation fee. That is completely unacceptable and as I said, if that is all they are willing to do, I will cancel the service. There is not another internet provider in my area outside of satellite so I may ultimately end up moving so I can be in an area where I have more options than Comcast so I will not have to encounter them in the future.

I was formerly a customer with Comcast for 18 years before moving to the country. It has been almost two years since I had access to their services and I do not remember Customer Service being this rude before. When I am in a situation where I have any other option I will never choose Comcast again. For now, I have no choices but to give them the opportunity to resolve my issue. We will see how much time I have to spend in the next few days trying to get that resolution. More than frustrating.

So the reason was simple, I pay a little less for six months and then 11% more every month after 6 months but will get 52% more speed just for 11% more cost. This was the simple reason I called Comcast last week and got the service. I am a first time customer of Comcast so I asked all the questions I know that matters to my Internet service. The representative explained the same rate plan for first 6 months and next 6 months and then I was told the technician will come over to my home this week (August 26th, 2013) to install the modem and turn the service on. I told the representative that I wish not to use their modem due to paying additional $7/Month a rental fee. So I provided the information of the Modem that I wish to use (Motorola SB5100) and the representative mentioned it works with Comcast and would have no problem with the internet service. So I order the modem and today, August 26, 2013, I had my internet service activated from outside my home by Comcast.

1st Worst Call Customer Service Experience: Horrible

At 5:40ish PM today, I called Comcast to have my modem active WHICH I WAS TOLD BY THE COMCAST REP THAT WILL WORK. The whole worst experience started with Comcast automated phone service system. I had to find my way around just so I could speak with any representative due to the wait was 1 hour and 15 minutes. It took me 20 minutes before I could speak to one representative. Finally after long 20 minutes, I spoke with a live person who then took my information and took another 10 minutes before he said he will be transferring my call to the Internet Department where they will activate my Motorola Modem. He transferred my call and the representative (female) answered my call and just within a minute, my call got disconnected. After a long 30 minutes when I was about to get my modem activated, my call would get disconnected. I thought someone would call back because all the representatives were constantly asking me my phone number but after 5-10 minutes of wait of not receiving any call, I decided to call again.

2nd Worst Call Customer Service Experience: Insulting and Rude Behavior

So this time, I call again trying to find my way out to somewhat eliminate that 1-hour wait and luckily I did by simply going to Account Department. There I explained the whole situation and the representative transferred my call to the Internet Department after another 15 minutes total wait. This time the representative (male) I spoke with in Internet Department did everything he could just to make my entire first time experience with Comcast a worst Nightmare. I explained to him that I obtained the information regarding the Modem that I personally purchased to use with my service after it was clarified to work with Comcast by Comcast Representative. I provided the details written underneath the modem which was the Serial Number and the MAC ID.

After few minutes the representative came back from putting me on hold and said the modem is at the End of Life and will be Broken soon and said I need Docsis 3.0. Now, I did not understand these increments so I asked what that means and he explained that the modem could stop working in the future or one of these days because it will no longer be supported by the Comcast. I explained to him I was given the details by the Comcast Representative last week when I signed up for the service and he NEVER SAID ONCE any of this and neither did he say this is not what I need. So how come after I verified with Comcast and ordered the modem and even canceled my AT&T Service, you guys are telling me today when I will be without Internet by tomorrow.

This Internet Department Representative started getting upset at me and said why would I go purchase something else from the market when Comcast will be providing with the Modem and why would I make this decision and coming back to us telling that we had given the wrong information. I felt so insulted and felt if I am Comcast customer then I must become slave and follow what Comcast wants me to do. I asked him that I would like to speak with his immediate manager or supervisor and after a minute or two of putting me on hold, he said he has the supervisor on the line and will be transferring my call. I kept on saying "Hello? Hello?" for almost a minute or two after being transferred but I heard no voice and then again like first time, my call was disconnected.

3rd Worst Call Customer Service Experience: Disaster

This time I called back again just to simply have the service canceled completely which I did not even use ONE SECOND. So after nearly one hour of time that was wasted and being humiliated and insulted by Comcast Representative, I chose to speak with someone in the Customer Care Department hoping I would find a manager or supervisor there. After a few minutes, I spoke to a female voice who I explained this whole horrendous experience I went through and explained to her that not once had I ever had such experience with AT&T in 8 years of being their customer. For a second, I thought maybe because I was talking to someone in Customer Care Department, this person would do everything to make my experience better. But all this representative said was sorry for what I felt and asked me what she wants me to do now. She said the modem is at End of Life and when I asked if that modem supported WiFi, she said it does not because this model is 2.0 and WiFi modems are 3.0.

The whole experience from talking to account representative to Internet representative to Customer Care manager was simply horrible, terrifying, and insulting as it didn't matter to anyone keeping the customer as their account holder. I told her I simply wanted to cancel the service which I just signed up for. She stated to do that I will be transferred to Cancellation Department but I told her that I do not want to go through the hassle again and requested her if she could be the middle person and directly explain to them the whole issue I was facing before transferring my call. She said she will make all the notes of which she and I talked about and the Cancellation Department will review them first.

After she made the notes, she said she will now be transferring my call. And as my call was transferred, it once again was disconnected. This time I simply had it with Comcast and again chose the option to go through Customer Care Department and ironically the department was closed because it was 7:08 PM and the customer service department is ONLY OPEN from 7 AM - 7 PM. This person knew this but did not bother to inform me or take the initiative to make my experience any better but simply said, "I am sorry," and transferred my call and after 1 hr and 25 minutes, I end up with no help but with one hell of a disaster customer service experience in my life.

I simply want this service that I just signed up for last week on August 19th, 2013 to be cancelled as I do not wish to be a part of the company which has no respect for its customers at all. Honestly, I don't even think i would get any response from whoever I am sending this to after the experience I went through but if you guys have any dignity, then improve your customer service and teach your management to take charge.

But anyways we got scheduled another day that was like 4 day later. A different tech came out and service home. He did whatever it is he had to do. So he was getting ready to hook the TV on with the box after he finished running all the cable wire. He plugged the cable wire into the cable box and got shocked (red flag something is wrong). Anyways he proceeded, he went and got the hdmi cable and plugged it into the cable box. Then as soon as he plugged in the hdmi to my TV my TV caught fire through the hdmi cable I believe and had me sparks. Now my TV does not work and also my DVD player that was plugged into the TV does not work. So he gathers his stuff, calls Comcast and make a report.

1hr later Maby, his supervisor, came to my house to check up on what happened and went on saying how he apologize for what happened and said that the tech told him sleuthing was wrong with the house. That it was not grounded. And then went on saying how their tech army electricians that they wouldn't have I known if it was grounded or not. So I told him, "don't you guys give them training on that or you just tell your techs hey listen ummm if you are putting in service in a home and you almost get your face blow off then that means the house has a problem." But anyhow he went on saying that we should be getting a call that same day nowhere than the next and since their box is what caused all this to happen then they are going to reimburse us for our stuff.

2 days went on and we received no call. So we called and they said we should be getting a call in 6 to 7 days. 6-7 days later no call. We called again and they said we should be getting a call in 24 hours. I let 2 more days pass and no call. So 2 days after that I called again and this time they told me that they don't know why they told me that I would get a call in 6 to 7 days because it takes 30 days. So I got mad and requested a manager. Manager was more cool about things and felt bad about everything I went through and said I should get a call in a day or 2 and if I didn't that I should call back and they would send my report to corporate.

So 2 days pass and I get no call. So I call back and it got send to corporate. Next day I get a call from Cable Net and they went on saying that they are not responsible for our stuff because the issue was with the house. We tried explaining to him what happened and he said that his tech told him a different story from what we are saying and that what we are saying isn't in the report. So I said no what I'm telling you is the truth because I saw with my eyes what happened and if report says different then obviously it's just going have down what the tech reported which I'm 100% sure was to back himself up. So now we are going on about close to a month with no service or TV and now after all the ** they put us through they're going to finally call us back just to say they are not responsible for our stuff after everyone else we spoke to from Comcast told us they are going to replace our stuff. So he said he was going call somebody and they was going to contact us back.

So now I'm just waiting for a call that I'm sure is not going to come. And I thought to myself first of all I called Comcast to put service in my home, not Cable Net which is a private contractor that help do service for Comcast so I don't know why they made them call me. So I don't know who's paying for my damages but Comcast is going have to do something because did they hired Cable Net to put service in my home that's a issue between them but somebody needs to pay for my stuff. So now I'm just here thinking what else can I possibly do to get this take care off. Is legal actions really my only option? All I want is my TV fixed or replaced and my DVD player, and also some service at a discount for all the ** they put me through. Wish somebody could help me out!!!!

When I spoke with the representative they could not do anything unless their supervisor approves it. Also, I have requested for the supervisor to call me but they did not call me back. In addition, one of the recent representative told me to pay up the delinquent fee and get the credit later. I was very frustrated when she told me that. I am still waiting from them to resolve the issue, but I am getting tire calling them and don't think this will be a easy one to resolve. Please help.

Comcast NEEDS to fix their service problems. Having no alternative to calling in to get another technician or even a supervisor to help if the technician one is speaking with is not helping, is a major problem. Then to top all this off, the very first thing he tells me is our modem is obsolete...and will fail to function within a few month's time. Excuse me? He could not explain that comment to my satisfaction, so he got irritated with me and wanted me to connect my PC directly to the modem bypassing the router. My answer to that was this: If we had decent connectivity up until just a few days ago, how does that change things when we have not changed equipment in our house? Does not make sense.

I can't seem to find a direct line to complain to them so came here to submit this complaint. It would be nice if Comcast had someone we could actually speak to without all the runaround and idiotic answers their technicians seem to give us for comment problems.

I was on the phone for over 2.5 hours and this is what transpired; the first person I spoke with was in Texas. After explaining the entire situation to her, I was told she was not authorized to remove this service, or charges from my bill. I was then transferred to a gentleman in Manila. Once again explaining the situation, he tried to assure me the service was worth keeping; however I told him I wanted it removed and I wanted an updated bill to document that it actually had been removed. He was not authorized to do so and transferred me to a lady in Manila. Once again I fully explained the situation. After lengthy discussion she said she also could not help me and transferred me to CHICAGO. Once again explaining the situation and asking for an updated bill I was told simply to deduct the fee from my bill. I certainly did not trust this instruction and when I asked again was transferred back to Manila! I gave up!!

I did deduct the fee from my bill and could write another paragraph about the results but at this point won't waste more time, other than it took 2 more months and at least 3 more phone calls to get the issue resolved. This company used to be the best around. They expanded TOO fast; with WAY too much decentralization of services to be remotely consumer friendly. In their need to compete with other companies (primarily Uverse in our area) they turned into the antithesis of what they once were. Once again a tech came to my house yesterday. I was told that a month after the service (bundled package) was installed in my home last yr the modem code reverted from the "promotion" code, which gave me complete services, to a previous code (partial service) which was why I continued to have problems throughout the past year. (4 previous tech visits never figured this out)

To add insult to injury I received my bill which had increased by $20 this month. I called Comcast to ask why and was told the first year pricing was a promotion and July marked the beginning of the second yr. When I asked to have the bill adjusted for the service I did not receive I was transferred -- guess where??-- tech support in MANILA. Not only did they not know who the technician was whom had come to my house, but they had no idea what he did other than the report which stated "wifi in proper working order". Tech support in Manila has no idea what tech support in Jax is doing. When I told the lady in Manila the problem occurred once again this AM... guess where they sent me?? ---- Signature Support in Manila--- where I was assured that for a fee my problem would be resolved once and for all. Needless to say, and after my previous experience with Signature Support, I completely lost my temper. Won't bore you with the followup. Needless to say... if you are in a community that offers an alternative to Comcast, don't hesitate.

I called the next number and was told that the analyst would check into the problem and that I should call back in one hour. This analyst sent me a link that would supposedly get me back to her so I would not have to explain the issue again. When I called the link I got another person who was clueless to what I was trying to accomplish. He transferred my call to yet another person who promised that by the next Wednesday, I would be contacted by a field service agent. No call on Wednesday. I called again and after going through the whole issue one more time, I was told I would be contacted by that Friday. No call. I called again and talked to another person who seemed to understand the issue. He could see that there was service on the dock. He gave me another ticket number and said that I would be contacted by this Thursday. No call again. So it has been 16 days and over five hours of my time trying to just get Comcast to transfer my service 100 yards from slip 43A to B7. How can I resolve this and get my service moved and be reimbursed for the days I was not provided service after my move request?

While the installer was at my home he broke a $300.00 figurine that was fifteen years old. Telephoned Comcast to advise of damage. A Comcast representative told me that a report would be written and the matter would be closed in three to five days. After three weeks, telephoned Comcast to ask for update on damage issue. At that time, the rep informed me that Comcast was not handling the matter and I should contact Liberty Mutual Insurance Company. Each time when telephoning Liberty Mutual the agent was nasty and refused to assist me.

Finally after a four-week wait Liberty Mutual told me that their company was a third party and would not pay for any damage. Liberty Mutual was told that I DID NOT BREAK the figurine the installer did. Telephoned Comcast and reported the discussion with Liberty Mutual to the CEO office and was informed that an executive would contact me to resolve the matter. Three days later a representative - not an executive - telephoned me and told me that Comcast was not going to help me even though they did receive confirmation that the installer did own up to the breakage of my figurine. A week later a check in the amount of $110.00 was received with a take it or leave it statement. Deposited the check and immediately cancelled services with Comcast as I will not deal with such a dishonest company.

How do you allow this Company to continue to do business? Comcast continually fabricates, increases payments without notification, does not adhere to agreed prices and denies or feigns no knowledge of what is told from one representative to another, and will not take ownership for what they do. Along with what occurred above Comcast billed for incorrect amounts and did NOT record payments paid. This all took place in a seven-week period!!!! This Company should NOT be allowed to continue to provide any type of so called service to the public. Thank you for allowing me to inform you of what takes place with Comcast.

We've run numerous antivirus programs, Malwarebytes malware scrubber, CCleaner clutter cleaner, defragged hard drives, etc. ALL of these indicate that our PCs are squeaky clean. Ergo, the problem MUST be from Comcast's side. When I contacted Tech Support, they checked from their side and stated that we should be getting that minimum of 20 Mbps. Beyond that, a tech would need to be sent, and if the problem was ascertained to be non-Comcast, it would cost $50. OR, I could agree to pay $3.99 per month forever for the Service Protection Plan.

This smacks of a Protection racket scam: sell something, drop the performance to generate the trouble call, then sell "insurance" to correct the problem, especially when the fine print reads, "Restrictions apply. Not available in all areas. Speed increase affects Performance Internet customers. Actual speeds vary and are not guaranteed."

The worst was last night. I purchased an HD movie from iTunes and usually it would begin 1-2 min. after purchase. This time, I was getting a message on screen advising a time movie would be ready to view, as it was "loading" and it jumped from 1 hr. 36 min to as high as 3 hours!. After 45 min., and a reset of modem, movie began to play. I stopped calling Comcast Customer Service. It's pointless since they always assume it's on the customer's end, and they do the usual system checks and ask you to turn off modem and restart. B.S., I tell you. I believe they are doing something to slow the speeds down during these times, but what can the consumer do? My only other option is AT&T, but only DSL is available, and why should I switch? If I'm paying for high speed service with Comcast, I should expect top speeds no matter what time of day it may be. Frustrating, I tell.

After wasting my entire morning, I finally spoke with someone who seems to know more/is more intelligent than the previous Comcast employees that I spoke with. I am told that the reason we are having internet problems is related to the fact that Comcast recently upgraded internet speeds in our area. Apparently, the modem we had (which was rented from Comcast) was not allowing us to access the higher speeds and according to the support person was the root of our problems. I was told that we needed a new modem and that Comcast could send one to us in 3-5 days.

Since my boss and I work out of his house, we couldn't wait that long and I went to Best Buy immediately and bought an appropriate modem. It is worth noting that Comcast never sent out a notice in the mail explaining the internet speed increase and the fact that existing equipment might need to be upgraded in order to gain access to the faster speeds.

After I installed the new modem and registered it with Comcast, the problem continued. I called a friend who works in the IT industry and he told me to run a speed test. After doing this, I learned that the download speed on the internet is fine but the upload speed is very poor and is the reason we are having problems sending emails with attachments. Again I called up Comcast and after a long conversation, I was told to contact a special technical support department in order to get the problem resolved.

I spoke with a manager in this department who explained to me that the problem is on our end with the new modem and can be fixed, but they were going to charge us 50 some odd dollars to do so. At this point, I was fuming mad and told the manager that this was unacceptable. The conversation went nowhere and hang up. I called the regular Comcast support again, and after more time wasting, it is determined that the best course of action is to have a technician to come to my boss’s house.

The technician went 3 days later. At some point in days before the appointment, the download speed issue had somehow been fixed and everything was working fine. I could send emails with large attachments without any problems. The technician looked over all the components and checked the cables, and everything was working great.

Fast forward a week and one morning, the internet goes from connected to unconnected every few minutes and eventually stays unconnected. I call Comcast again and spend my entire morning trying to have someone help me figure out what’s going on. I tell the Comcast person my experience from the previous week and they decide the best course of action is to send out a technician to the house again. The Comcast person I spoke with tells me that they also want to send a different technician to check the cables and components at the street level. However, based on the schedule, the earliest they can send that technician out is in 4 WEEKS!! I find this totally unacceptable and am told that this is the best they can do.

A day or so later, my boss speaks with a neighbor down the street who has been experiencing the similar problems with their Comcast internet. The house technician shows up two days after this and we are finally told the truth. THE ENTIRE STREET AND NEIGHBORING STREETS ARE EXPERIENCING THE SAME PROBLEMS!! The fact that my boss and I wasted a total of 3 working days trying to figure out what was going on with the internet was very upsetting. The worst part of this experience was Comcast repeatedly telling us that the internet issues we were experiencing were on our end of things.

They were not being truthful with the fact that we were one of many in the area that were experiencing the same issues, meaning that the problems were in fact on their end. We still don’t know what the exact reason/cause is for the internet issues because the street level technician won’t show up for another few weeks. As far as we know, issues with the internet could still occur at any time. We are currently looking into other internet providers in hopes that we find one that is reliable.

After calling customer service and speaking to four different representatives, I was advised that it would be a minimum charge of over $200.00 for professional installation. I now have an appointment for Sunday, but I will be returning their equipment to their technician and stopping my scheduled service. For some reason, these companies do not value the time of their customers, and for this reason alone, I will seek a better option.

Comcast/Xfinity finally installed the equipment, but the billing credits had not been posted and the balance represented the wrong promotional rates. This caused the bill to be incorrect; it continued to be incorrect throughout the months of service. I have made many requests for them to produce a correct bill. Here is a list of problems that I have attempted to resolve with Comcast/Xfinity:

This is the message that I receive as I access the Comcast.net portal to check and control things in my house, while out of town: "Page Error; your account has been suspended. Please contact your service provider to resolve the situation."

My bill has been incorrect since February 2013. Although I have made every attempt to get a bill that shows the correct amount, I continue to see the wrong amount. Internet speed is supposed to have been the fastest, but it seemed sometime slower than my regular AT&T internet speed.

Although I had my alarm checked more than once, I still experience the same problems. Four times this past month, I have come home and entered my code to disarm my home alarm. The alarm continues to beep after I have entered the code several times, until the siren finally sound off. Tanisha ** (Executive Customer Relations Houston Region) sent someone out to check this problem. He diagnosed the problem as the code being entered too fast. If I enter the code and one digit does not respond, I will not get another chance to re-enter the code and disarm the alarm. This will eventually lead to the alarm siren sounding. If my alarm constantly triggers, my neighbors will soon ignore it and that leaves opportunity for a real burglary to occur unnoticed. Another problem is the complaints of my alarm going off early in the morning and in our quiet neighborhood; it is disturbing my neighbors. I did not have this problem with my old alarm system!

My email system no longer keeps track of when someone enters or leave my house.

I could not monitor or control features in my house for weeks all because of reasons mentioned. I made several requests for Mrs. ** to give me the service that I paid for or cancel my contract. Without any attempt to resolve the problems and give adequate service, she immediately canceled my service the same day. I believe this decision was made to avoid giving the credits that were supposed to post to my billing account. I also believe that her decision was an attempt to avoid honoring the very low promotional rate that was offered in the beginning. When I spoke to her the same day that she disconnected my service, she told me that I would not receive a refund for the poor service received the entire time of service. She also made sure to inform me that by taking this matter up with corporate CEO (Brian Roberts), it will only trickle back down to her.

I sent Mrs. ** a final email as an attempt to get her to correct the problems. I told her that I'd really rather have this situation resolved and allow them an opportunity to give better service. She told me that my service had already been cancelled and it would cost me installation fees again. She also informed me that the special promotional rates would not be available. This definitely demonstrates how unethical and unscrupulous Comcast/Xfinity is to their customer. To lure a customer in with promotions and not give the service that is expected, but cancel the customer's account instead of attempting to resolve the problems is just ludicrous and immoral.

I am requesting that my full service be restored along with the same promotions that were tied to the account; I also need all issues and concerns resolved: I need my bill to reflect the proper amount online moving forward. I need the keypad that does not properly work replaced with one that does work. I need to be able to control and monitor my system online without error. I need your system to do everything that Comcast/Xfinity advertised it to do. I need my high speed internet to reach the speed advertised in the promotion.

My house that was monitored under Central Security is unmonitored and can be broken in at any time. If service cannot be restored, I would like a full refund of any amount paid to Comcast/Xfinity!

The evidence I have been paying for service I don't receive lies in the fact I have to have someone come out here to troubleshoot a more fundamental problem with my service, not in the phone call log. All I ask is that I am reimbursed for services paid for but not received, but Comcast refuses. There are few choices in terms of switching service and I need internet for my work. There must exist a remedy for this problem.

I called the local representative, on the advice of the building I am renting from, where I received the guarantee that I had the best deal. He charged me a price higher than what was available online and set up a connection inferior to the one I paid for, as well as was slow and discourteous in his communications. I first contacted Comcast's live chat to address this. The person was unhelpful, rude and terminated the chat, not wanting to change anything even though I didn't even get the plan I paid for. I then contacted Comcast on the phone. The 2nd person I spoke with finally fixed these 2 issues, but sent me to tech support because my speed tests were not up to what I had paid for.

Finally, this issue was resolved by tech support. The day goes by, I noticed significant problems trying to stream video content at a high resolution, with a high amount of stuttering - a problem I didn't have at my previous ISP. I look things up and indeed the content was being throttled by Comcast: (a) their support forums discussed extensively how this was a recurring issue for streaming with Comcast; (b) this problem was independent on my hardware as I previously had no issues and the remainder of the internet worked; (c) my girlfriend, who still had the previous ISP, had no problems; and (d) the problem resolved through the use of a VPN that prevented Comcast from monitoring traffic.

I spent 2 hours on the phone speaking with 5 different people to resolve this issue. Most people did not understand what I was talking, as they weren't particularly tech savvy despite being technical support. The last person that I spoke to about this became very quiet very suddenly when confronted with the evidence. Frequently, tech support would try to get me to sign up to a signature Comcast tech support that charged over $30 just to sign up, in addition to a $5-6 monthly fee, which is ludicrous and infuriating. It is interesting to note the FCC fined Comcast for throttling their customers' internet only within the last few years.

So in summary, in 24h, Comcast's employees were dishonest about their offers, bait and switched my service, were rude and unhelpful when I tried to address them, made things extensively difficult to resolve and then tried to not only cover a blatantly illegal practice, but tried to again engage in dubious behavior to charge me for a service I don't need.

He then brought up the packages again. I told him that I want the cheapest, cheapest service, and he told me the Digital Preferred is the cheapest. I know he’s lying so I told him I will call back after I look up the services online. The cheapest TV is Limited Basic and $25 a month, and I choose Performance Starter at 6 MB for $50 a month. I called back and the operator told me he “cannot activate services” because even though the previous tenant’s scheduled disconnection was today, Comcast was not actually going to come out and disconnect the service till the 26th... and that I would have to go to the nearest Comcast service building to get them to change the disconnect date. How what???

I have tried to contact customer service and have not been connected. I tried to email them two days ago and my entire email system went down and I did not receive emails yesterday. I have not called because I know they will say it is my equipment and we will have to buy new/pay for a service visit. We have been customers of Comcast since they first entered the market here over 25 years ago. We are starting to look at other options. I am tired of being held hostage. If it were just me, I would disconnect everything but I have a sports fanatic and grandchildren who watch on-demand and cartoon network.

The tower is less than four blocks. We have had seven technicians out here this year alone. Some are beyond stupid. One guy said he'd been working there two weeks. They stand and scroll through the menu stuff, reset the box (again) and if it works, it will work for a week or two, then the same thing happens all over. Over the last two years, they have replaced the wire coming in from outside, sent us a new box (two years ago) and claimed they found various things outside on the pole/building from little tears in the wires to I don't know what. One guy got curious at me when he had to come back that same day to replace the cable from outside into our wall because after 7 hours it wasn't fixed even though he said that would be the next step, I guess for someone else to do.

This week, I called starting Wednesday of last week to report that all the TV guide was out again. We had bad storms so I said maybe that was it, and yes, I had unplugged the cables, let it sit an hour, plugged it all back in and it was not helping. I told the guy not to reset the box as we had one day of TV guide filling in (so we could see three hours ahead of us on the guide) and so of course, he reset the box anyway. (I was talking to Mexico.) I said I did not want to be rude but asked if I can get a number or talk to someone in the US who does the tech stuff as I have done this to death. He said no, they had no way to do that. He said he'd schedule an appointment for me which was today, the 25th, over a week since I called. I said that was unacceptable and he said that's all he had. He connected me to billing. I was on hold for seven minutes then got disconnected. At this point, I'd been on the phone for three hours and had things to do so I gave up for the day.

The next day, I called again and (got Mexico) asked for a supervisor. The guy said he couldn't give me one unless I told him what was wrong and he decided I needed one. I told him the same story. He listened and then put me on hold for 9 minutes. The supervisor got on. I had to tell him the whole thing again. He said there was nothing they could do, but he would give me an appointment sooner, on Tuesday the 24th between 1 and 3. I said fine. He said he would have one of the technicians call us the next day. (No one called again, third time promised.) I called billing and was told by the girl that they could not issue any credits until the tech came out and fixed things, then they can refund money.

So we went without TV for a week. When the appointment came on Wednesday, no one showed up. I called and was told that they hadn't told us we had one for sure. He had just said he would try to get me one earlier. This is total ** as I had the guy on speakerphone and my husband also heard him make this appointment as we talked about who would take off work to be home for it. They said we had the appointment for Thursday from 3-5. So here it is Thursday and not only did I take off work 1/2 day, again, to be here but at 20 minutes to 5, Prince Telecommunications called me to tell me they were Comcast and they were really sorry but the guy was running terrifically late and would be here between 6 and 6:30 probably. I said fine and hung up on her. What are you supposed to do?

This has been one week with no TV, but this same issue has gone on the entire 13 years we have lived here. We have tried just to put up with it but my nephews are staying with us and no one can ever watch TV. Yet, Comcast calls us at least once a week soliciting, trying to get us to change to their internet service even though we were told that if we have these much problems with the cable, we probably wouldn't have much luck with internet either. The last time someone came out to fix this, Comcast called us relentlessly asking us to take various phone surveys. I literally called and told them if they didn't stop, I'd file a harassment claim. I had to block two of their numbers, it was so bad. How they get away with this is beyond me. Why they are allowed to is purely politics. How many decades have people been complaining about Comcast? I am also tired of calling and getting 15 minutes of ads and menu options just to talk to a human being who can do something.

First, we have complained multiple times that our internet is extremely slow and that we think it may be the modem that Comcast provided to us. They have sent technicians over and they suggested changing our router. So we bought a new router for $80 (the one they recommended) and it didn't change a thing. They refused to admit that it was the modem. Our internet would be down for days at a time! And coincidentally, when we called for a technician to come, it would start working the day before they were scheduled to come. Coincidence? I think not.

Recently, our internet was down for 3 days during the time Comcast was changing to faster download speeds. So we called a tech to come out and fix the problem since they were not able to fix the problems over the phone. So the tech said that the modem (the one that Comcast provided to begin with) was not compatible with the new download speeds. What?! So he switched out the modem and tried to leave before the internet was working. So we said, "Um, excuse me, it's not fixed." The tech then stated something might be wrong with the router (lame excuse for not following through and completing his job). Our router works just fine; mind you, it's the brand new one we just bought. So we gave it some time to link up with the modem and finally the internet started to work!

Now, prepare yourself for this one! The next bill came and there was a $50 additional charge for a tech to come out and swap out their faulty equipment. The customer service agent said that he couldn't do anything but take off $25! This is absurd! Why am I paying for your faulty equipment? This is by far the worst customer service experience I've ever had!

In conclusion, Comcast has fraudulently charged me for their own defective equipment and I will be cancelling my service with them and potentially filing a lawsuit and complaint for the grief they have put me through in the past 6 months.

Today, April 1, I called to report the incident and to reschedule a new time for a tech to exchange my modem. The CSR said the only time available is Thursday or Friday this week. I take online classes and this is my only internet service. We have had Comast service for years and think we deserve better service than what we are receiving. I am very disappointed and have been trying to reach a manager. I am getting the runaround from the CSR. I need help now!

We had an expedited service call with a confirmation number to have a tech come to our house today. After no show, we called again and after an hour on the phone was told that someone called and came by, but we were not there. That is simply not true. Phone records support no call and a service tech must check in with our concierge to enter the building which was not done! Poor service and dishonest too! I posted numerous complaints to their Facebook page since their corporate website is useless and this is what I got from them moments ago: "Tracy, your FB posts have also been shared with the executives at corporate. You can also send your detailed account to the email address you used yesterday (comcast_cares@comcast.com). Just to let you know, we removed the multiple posts with the phone number listed."

So you see, they have decided to remove my posts, rather than fix the problem. Really smooth!

On 2/25, I left work early to be there for the tech who was supposed to come between 3 and 5 pm. No one showed up. I found in my mailbox that they had already mailed me a bill, even though they had not provided me with any service. I called repeatedly; they kept saying the tech was on the way and that once the service was up, they could prorate the account. At 5:30 they apologized, told me my account would get a $20 credit for their failure to live up to the company guarantee because the tech never came. Later that night, they did get someone out, who again told me there would be no charge to me because the issue was behind the wall with wiring, which is something their company is supposed to take care of. He also left a huge hole in the wall, which my landlord will no doubt be charging me for.

Today, 2/26, I called Comcast to get a prorate on my account. The account representative I spoke with, called Ed, who is in Massachusetts, did a complete bait and switch. He told me I would be charged $50 for the tech, and he would not prorate the account or honor the $20 credit that Marti had given me for the inconvenience of the tech not showing. Then he said he'd waive the tech fee. I kept telling him there should be no tech fee. The tech himself said it was on their end; it was not something a layperson would have known about. He said he could just leave the $50 charge on there then. I realized since he was not honoring the previous associates’ words and he would readily charge me $50 for something that was not my fault, I should just accept the waive of the $50 that I should not have been charged anyway. He remained steadfast in his refusal to prorate the account, and he would not give the $20 credit. It's not even worth it to call back and complain to someone else because honestly, this is how this company operates - so unfair, dishonest, and unethical.

Basic math: $40 + $30 = $70 plus tax and fees another $15 max for a total of $85! Surprise. Last bill is $112+ according to the Filipino customer rep. There is a call center in Nashville which is 65 miles from me so why was I routed half-way around the world!? Answer: This is a multi-year fight between Scumcast and me with many battles with Nashville's liars! Actions to take: Call Comcast Corporate in Philadelphia, PA at (215) 665-1700 and make it clear. You will talk to a corporate problem resolutionist only or you will get a liar from a district call center like Nashville! No 215 area code on Caller ID state. I asked for someone from corporate only and I damn well better be called by one in 30 minutes or I will exercise all legal venues and if pushed to do it! The one and only legal venue is not the FCC!

They are your State Attorney General’s Office (Elliot ** ate AT&T up for millions of dollar for what Comcast is Doing), the US FTC or US Federal Trade Commission (They got AT&T too!), and the US FCC or US Federal Communication Commission (and keep verbally complaining because even though AT&T was sanctioned by them also, they are, simply put, slow to act! Handicapped, disabled or persons over 50 can start with their Local Department of Human Services to launch their complaint of discrimination! Last thing I am going to write about is a class action lawsuit which with all the horror stories in here should be easy!

Elliot ** beat AT&T into a PULP Defending the Citizens of NY in a huge class action lawsuit which politically benefited him (State AG's will help first) and it monetarily benefited New Yorkers to the tune of hundreds of millions of dollars! Doubt this? It's public record so checking it out is my sincere wish. So those who read this, stop, stop the blatant theft that Comcast has gotten away with too long against them and hopefully get their extorted money back! My email is ** if you wish to contact me. My name is Jim **. In summary, enough is enough! And as a Native American born to a US soldier, I am galled that monopolies like Comcast steals unchecked in a country that my dad fought for! I hope you act against all crooks like Comcast and use the info I know as fact!

After talking to several other business owners, I have learned that Comcast representatives do not verbally warn people of what they are putting in the fine print - knowing most people trust and do not read those multi-page contracts - and that is what they bank on. Entrapment. Comcast is horrendously unethical, sneaky and downright criminal in their behavior and policy. These policies should be verbally relayed to potential customers so that they can make a rational decision. No business can guarantee they will be in business for several years. Had I known what they were doing, I never would have signed up.

My mother who is retired and on a fixed income called Comcast to ask about the fees and she was given an 800 number where she did have her call answered by someone outside the US. She was frustrated that no one would help her. So I called them and I also was sent to a number and the lady said she was in Asia. I said, "Where are you?" She said, "the Philippines." I said, "How do I reach a main office in Atlanta?" She said, "Well, let me transfer you and see where you wind up."

I got connected to a lady in Tennessee and she couldn't give me a local office or email address and told me to go back to the store where you turn in equipment and lodge a formal complaint. So I went to the local Douglasville office and she said, "We don't have complaint forms," but that she would email her boss. This lady was the first person I had talked to in 3 days that even cared. It was a relief.

How can Comcast offer services and not disclose all fees at the time you place an order? It has been 3 days and order was not complete and nobody cared. I was given the customer service rep's codes or IS numbers so if I can find where I can actually file a complaint in the United States, I would love to. Why do we get transferred to a number that is out of our country and they have all our information? Our home number, social security number, address? This is the poorest of service and I am saddened that my 70-year-old parents had to go through this experience. And we wonder why we have no jobs available to us?

How does the FCC (or whoever regulates) or rather why do they let a company route service calls or questions to another country? How does that help me here in Georgia? It doesn't.

Ha, now that is a downright lie. So, I contacted Comcast and they can only offer a $10 monthly reduction for 1 year. Yes, you heard it folks, a whopping $10 bucks! Well, that just brought the cost down to what it was before the increase. Yippee! I am fed up with being tied up by a self serving ISP. FiOS is not available and Dish isn't much better. If anyone is as angry as I am, I urge you to write to your local government agency among others, as I am. One site is GovSpot.com.

The next month, my credit card bill was $160 from Comcast. When I called, they said my service was upgraded to premium or something and the monthly charges were $109. They also charged me for the technician who came out to fix my cable box. I explained that I never upgraded my service as they described and I was never told it would cost anything other than free. I also explained that the technician had to replace my broken cable box and that there is no way that could have been my fault. They refused to drop either the increased monthly rate or the technician visit. I canceled my service immediately to stop the reoccurring $109 monthly fee. My total bill from Comcast was $266 starting from the time they changed my service and started the increased billing rate.

I called numerous times and did live chat at which point the Comcast representative always put me in for a refund as they agreed the charges were incorrect. I also went to my local Comcast store and, again, they agreed the charges were incorrect and put in for a refund. Every time, Comcast's Financial department denied the requests for a refund. I contacted my credit card company that Comcast had auto charged the money. I explained the problems and they requested my information and Comcast's. After reviewing the charges, they concluded that Comcast could not validate the charges and refunded the money. The credit card company's statement said that Comcast agreed the charges were incorrect.

I am now receiving calls from a collection agency out of Boston for $266 that they say are from Comcast. I called Comcast and they said not to worry and to work it out with this agency. They have refused to help or negotiate the charges as it's out of their system. I now have a collection agency bothering me and my credit score will suffer.

I was impressed with the fact that the agents on the phone seemed incompetent and incapable of listening to me to find out the description of the problem. They put me on hold again. I was impressed with what appeared to be their method of guessing what the problem might be and guessing how it might be fixed. I'm a good guesser too, so I wasn't too sure that I wanted to pay them almost $10.00 to do what I could do equally well myself, but I was in a state of disbelief at that moment because I thought that rationally they should know what they are doing. While I was on hold, I fixed the problem myself. When the agent came back on the line, I said never mind. I didn't need their help and I didn't want to go back on hold again. They said okay. We hung up.

Later, I received a letter from Comcast captioned: Welcome to Xfinity Signature Support. This looked suspicious to me, as if I were signed up from something I didn't want. So I called Comcast on December 26, 2012 to inquire and to make sure I wasn't going to get billed. I was put on hold for more than an hour. When an agent finally came on the line, she told me that the charge would be removed and that the subscription would be cancelled. I thanked her and I hung up. On January 11, 2013, the monthly bill from Comcast arrived. There was a charge of $39.00 for an item described as enrollment fee with a sub-line as follows: Wireless Networking and Computer Performance.

I called Comcast about the charge at 2:30PM on January 12, 2013. I was put on hold. I was on hold for more than an hour until 3:38PM, when the battery on my cordless phone died. On the same day, at 4:10PM, I called again. I was put on hold. At 6:35PM, the phone died when the battery expired. I never spoke with anyone. The charge on my bill is fraudulent. I never asked for the service, was never informed of the charge, and never agreed to it. The only thing I was ever informed of was a one time charge of less than $10.00, but the agents who provided the service appeared to be incompetent. All they ever did for me was keep me on hold. I told them never mind and that I didn't want their help after all, and they said okay. I thought that I might nevertheless get scammed out of $10.00, but I am very surprised to see a bill for $39.00.

I would proudly discontinue any business relationship with Comcast, but as I said initially, as far as I know Comcast is the only business that provides high speed internet at my address in Olympia. I would proudly drop out and refuse to subscribe to any internet, cable television or telephone services, but the fact is that I need internet for more than mere amusement. But there's only one high speed internet provider, Comcast, who rips me off. Please help.

Adding insult to injury, when we received our bill a $30 service fee was added for the house call. My husband said he absolutely wouldn't pay it. I have a friend who had just gone through this same scenario and she too was charged the service fee (but then changed over to another internet carrier). I couldn't help but wonder if it isn't some scam on Comcast's part to clip people for service fees. I know too many people who have had the same problem.

I scheduled an appointment with Comcast for yesterday, 12/20/2012 (2:00pm-6:00pm slot). I was a block away from home, when Comcast reached my home. I did tell customer care to wait for me 5 more minutes. But within 5 minutes, the technician went away. I made four calls yesterday to customer care at different intervals, only to be told that the dispatch unit will re-send the technician. At the end of the day (6:00 pm), I again called Comcast, only to be told that technician will not be coming over. I had to reschedule the appointment for today, 12/21/2012 (9:00 am-1:00 pm slot). Since I had to ** from work yesterday, I made my spouse to be at home today (she took an off day from work today).

Technician arrived at 9:30 am and my spouse explained the issue. He was unwilling to do any remediation and was rude with my wife. I was able to hear all conversation over the phone. I felt helpless and sad for my wife. I asked her to speak with his supervisor so to remediate the issue. Earlier, the technicians used to call up their supervisors and seek inputs. This technician did not heed to that request and simply walked to his Comcast vehicle and drove away. This is despite my wife pleading and requesting him to provide some help in reinstating Comcast service.

I am deeply saddened and angry with such deplorable and inhumane approach that Comcast has, especially to a woman at home. I strongly feel this is racial discrimination and denial of consumer rights on a paid service. I would like to explore all options to take this forward if needed legally. As a formal step, I have lodged complaint with Comcast customer care. I am not sure if Comcast will be of any help in resolving the issue immediately. The apartment management clearly mentions that it's the responsibility of cable company to provide maintenance service to its customers. It also mentions that Comcast never made any attempt to reach out to the apartment management to resolve the issue.

Every time I call Comcast, I am forced to start from the beginning explaining the issue. None of the phone reps are willing to look at the notes on my account from all my previous calls. I have heard over and over that my area is experiencing a "stage two outage" - one that apparently never ends. I have been told that I should rub the coaxial cable on my shirt "to get static out of the lines." I have been told that all 4 of my computers are broken, that my brand new modem is broken. Any excuse you can imagine, I've heard.

I just need my service to work properly. As I said, I run a business from my home and I'm often unable to work. I am paying for a service that only works intermittently and cannot get any answers about the problem. Trying to get in touch with anyone from Comcast regarding this issue just results in being transferred from person to person, followed by yet another technician who visits my home, scratches his head and closes the ticket without doing anything to fix the problem.

Monopoly - I thought Microsoft was sued for such activity? What the heck is the difference between them and Comcast Internet Services? DirecTV desperately needs to get internet and phone services.

Mind you, it was Saturday afternoon. It's a technology company. Why would it take so many days to report the problem? I called Monday and put in another service call and the same technician came back. Rather than lie to me and tell me the crawl space was too small for his rotund self, he ran another cable on the outside of my house. Now I have a cable sticking out of the siding at my front door. He also had another technician come over to supposedly help him with the install when in fact they were just running their mouths. The cable went out again and I called to speak with a supervisor and was on the phone for over 1 hour with no resolve, just a bunch of promises to be called back.

My uncle died that Friday and I went to NY for the funeral. They called me while I was in NYC walking into the funeral home, so I cancelled the appointment and asked to just reschedule it for a later date and never heard anything from them again. For the next two weeks, I used the internet on my phone and said to hell with Comcast. I then had three deaths all on Sept. 14, 2012 and just let the internet go to the wayside. I finally had the time and mentally capacity to deal with them again so I called today, October 8, to pay my bill and ask for credit for the month of August for which I had no service. After paying the bill, the representative was extremely rude and told me they only offer credit for the days between when you call and the day they come out. My service is still intermittent, but I don't have the patience to deal with them anymore. I'm going to find another provider and hope that they are a little more professional than Comcast.

They should record every call they get and give the customer a reference number for the call at the beginning, so that when the customer has a complaint, they can submit the reference number for that call. The representatives as well as the customers can be held accountable for what was said. Without some form of accountability, this will go on and on because they may be the only reasonably priced providers in that particular area. For now, I am stuck but I am diligently looking for another provider. Who cares if you come out within two days of calling if the problem is not ultimately resolved? Be professional and take pride in what you do. Know your job and if you don't have the answers, at least know the resource where you can get the answers from.

Of course, when you call or email Comcast, they suggest it's your fault - clear your browser history and cache, you have a virus, your router's not working right, on and on - all of which can be easily disproved. So, I have to think they are either dumb or purposefully dishonest, maybe both. Comcast's 'solution' is to keep doing the same things over and over (e.g., sending a technician out to my home when the problem is clearly outside my home) but without ever solving the problems. Unfortunately, we have no competition except relatively slow DSL via the phone lines, and the lines here are so noisy that it won't support DSL half the time. How I wish we could have some real competition among ISPs. All I can do is continue to squawk at Comcast and hope it irritates them enough that they actually try to fix the problems.

The dogs let me know and when I confronted him about his partner already being in the yard and how he got into the yard, he said he didn't know. Needless to say, they took down my birdhouses and did not put them back up. I had a doctor’s appointment. My husband who came home to take me opened the gate for them and advised them that they could be charged with trespassing, unlocked the gate and told them not to do it again. But this was the 2nd time that I had a confrontation with Comcast. A month ago, another technician proceeded to let himself in our yard and when confronted, he told me that if I cut my bushes, there would be no need for him to come into my yard. Needless to say, the bushes belonged to the neighbor whose cable he was working on.

My daughter had a problem also. Her neighbor had cable installed and they went right through the middle of her yard instead of the right of way and needless to say, the neighbor had a problem when they needed to run a tiller on their yard for tree stumps. Rest assured Comcast did use the legal right of way when they had to replace the chopped up cable. You would think that a company as large as this company would have something on their website pointing to complaints.

We had a lot happen. My mom got very sick and we had to take care of her. She passed away in May this year and we had to take care of all her things also. We did not get a bill last month. We got the bill today and guess what? Hmm, there it is, all the old charges we asked to have taken off and more. We went back and looked at our bill and they have been charging us for DVR and high speed and we had so much going on that we did not know it. Wow, I wonder who ordered it. I hope everyone looks at their bill very closely and call them monthly because they will try and rip you off. Look closely. Also, they do not have $19.99 Internet. When I call and say that is what it says online, they will tell you that is not offered any more. It is $27.99. Also, they will overcharge you. So please look at your bill.

Craigslist frequently contains a long list of open positions listed by O.C. Communications. You can tell the O. C. Communications people hate their job because most of the time there is some excuse for not performing the work or they just don’t show up at all. There also seems to be a major disconnect in communications both between Comcast and O. C. Communications, plus a more severe communication problem within O. C. Communications. The company names should be changed to CantCast and O. C. MisCommunications.

I intend on doing all I can to see that everybody will be warned of their incompetent service starting by filing complaints with the BBB and the CPA asap! I would suggest anyone going through this to do the same! You deserve and can get them to refund your money back! Just research that! I had to stop 4 times due to freeze ups just to complete this complaint! I'm surprised I got through it this time! Good luck!

We waited a couple hours past our appointment time and finally, someone showed. However, he was not doing what he was scheduled to do! We called Comcast and told them of our problem, that the technician did not know how the first appointment was missed and so he was working on preparing us for the third appointment instead of the second. They told us that they were at fault for not communicating to that technician. Finally, the third appointment day came and no one showed! We were so frustrated at this point that we called and spoke to the highest person up about what all has happened and demanded for their Comcast Customer Guarantee ($20 for each missed appointment). She said that $60 would be given to us and deducted from our bills.

Being a little satisfied after that phone call, we waited about one more week until the last technician could come out and fix everyone's problems. This man was very disappointed with our service so far and therefore did more than what he was supposed to do and admitted that Comcast has horrible communication with their technicians. So for about two or three weeks, we had fantastic wireless internet speed until about a week and a half ago. Our internet speed has been incredibly slow. We have made several (9) phone calls to Comcast and every person reset our modem and told us that they do not know how else to help.

Finally, we demanded for a technician to come out and check our end of everything. When he came out, he stayed for about an hour and a half checking to make sure that nothing wrong was coming from us. He checked both of our computers, our router and our modem. He even gave us a brand new modem for free just to ensure that nothing was wrong on our end! When he left, he stated that the IT department that Comcast works with created the problem and he sent in a ticket that would be corrected within the next 24 hours. Well, here we are 72 hours later with incredibly slow internet. For about a week and a half, we have had a download speed of between 0.08-0.26 (when we are paying for 24.0) and an upload speed of 4.5 (when we are paying for between 3-4).

After the 24 hours was up, we called Comcast and were forwarded to the IT department, who was supposed to fix the problem they created. From India (where the IT department was based out of), we were told that they needed the right to charge us in order to discover where the problem is. I could have screamed! Both my husband and I had to talk to the IT department, who was very rude and inconsiderate. He said they saw the problem but the fact that we called him was because that we had the problem that they had to fix. We very politely told him that we were told that they created the problem and therefore we should not be charged for them to fix the problem that they created.

After being interrupted many times from this man, we asked him to forward us to the highest possible person with Comcast. We were sent to the automatic voice when you call Comcast at the very beginning without the man saying a word to us before he left. We called one last time and they said that they would send out a technician, to do the same thing that was done 72 hours ago. Oh, and the $60 guaranteed by a higher up at Comcast and the Comcast Customer Guarantee was still never given to us - almost two months later. We cannot deal with this any longer, especially given that our college courses start in only four days! We won't even be able to download our class lectures with this horrible service. It is time to cancel service with Comcast now.