Xfinity Internet Reviews

So the tech came out and there is a box in our apt called Honeywell where he looks in and says there are some damages inside and he was surprised it did not send a signal to Comcast telling them that it was not working right. So he got on our laptop and fixed it and said, "restart everything and all should be good." Well after he left, he came back because he forgot his tool bag and to top that off after he was already gone, I found that my laptop was no longer receiving a wireless signal so I called Comcast and asked them what he did. They said in order to fix it, I would need to pay to speak to a tech that could assist me.

I was **, this guy came to my home and he uninstalled my wireless card on my laptop and Comcast wanted me to pay for them to fix my mistake and they said for it to be free, we would have to wait 3 days for a tech to come take a look. Thank God 3 hours later, I found out how to reinstall it. I also was mad they did not want to fix it. So when I got my bill that next month, I thought that the tech might have put a note stating that I had not been getting the service I was paying for for 3 months but no, everything was still the same.

After seeing my bill, I contacted customer support live on their website and after 15min. of me telling the person what was going on and I did save to my computer the whole chat log, he stated, "We will refund you money from the point of when your service was interrupted." So I'm thinking, "great, I get 3 months pro rated" but then the next bill came and they gave me a $20 discount. Their equipment was faulty and even the tech said he couldn't believe that the computers couldn't pick up this error sooner.

I didn't even know there was a different company to deal with. Comcast's reps refused to help me get my money back or allow me to speak with someone in the company that could help me. I eventually got my refund on the cable modem, but only after having to deal directly with some company in Tennessee or somewhere. Comcast's customer service has to be the worst I've ever come upon. No one from Comcast even attempted to contact me during the 3 weeks I was waiting to connect my service. I had to make numerous calls to them. On top of which, no one could answer my questions. I was told time and again that the supervisor who was reviewing my address was unavailable and I should call back next Monday or Tuesday, etc. Comcast's reps kept telling me to call back in two or three days and they would have the information for me. I thought I was going to have a stroke. I was so upset when they finally told me they couldn't service my address for internet.

To much ado and many telephone calls to Comcast corporate office, Monday and Tuesday came and went with no Comcast assistance. Mr. ** had a vacation planned with family for quite some time and was scheduled to leave the office on Thursday, July 26, returning on August 2nd. Mr. ** had finally been assured by four corporate personnel that on Wednesday, July 25, between 11:00 and 1:00, the telephone and internet would be connected. We didn't see any Comcast technician between that time. Finally at 3:00PM, a third party technician showed up without proper tools and left. He told us he would return first thing the following morning to get this taken care of.

We didn't see the technician the following morning, so I called him on the cell number he gave us. I was told that since the number was being ported, he would have to wait ten days. That was the first time this was mentioned to any of us. Earlier, I had mentioned this process had begun two months earlier and we were told the port was completed and Comcast could proceed. I spent the whole day on Thursday speaking to several contacts in your corporate offices to see when this would happen. I did receive a call on Thursday from Richard ** from your corporate offices and was told there would be a technician Friday morning from 9:00-11:00.

I did call at 9:15 AM on Friday and spoke to Michelle ** or ** in your corporate office and she told me that there was still time. I actually was trying to get started early to be sure someone would show up. Well, 11:00 came and I finally called Richard ** again to let him know that no one had come out. He started to give me a story about why we didn't see the technician between 9:00 to 11:00 and I had said, "Look, I really don't want an apology and don't want to hear it." His manager, Brent or Brett called back and we were told something would be done on Friday. At 3:00PM on a Friday afternoon, when most people leave early for a weekend, the technician showed up.

By this time, Mr. ** has left on Thursday for his vacation that I know he has not enjoyed because he has been on his cell phone constantly to check on updates. I did leave the office at 3:30 on Friday because I had already planned to leave early. While I was out of town on Saturday morning, I received a telephone call from Fernando ** to check on the telephone and internet status since he was out of the office on Friday. I told him we had gotten internet started, but not completed, but we really needed our telephones. He called me back 20 minutes later and told me there would be someone at our office at 8:00AM sharp. I told him someone would be there to meet them.

I received a telephone call from one of the paralegals in the office at 9:15AM on Monday that the technician had not showed up. Finally at 10:00AM, a Comcast technician showed up. I just spoke with the paralegal and we still are not completed with internet. The technician hasn't even started on the telephones. I tried desperately to locate a telephone number for Brian L. Roberts, which I was told was the CEO, hoping I could get some help. I had left a message on a home number that I was able to locate from my internet at home but of course, no one answers the telephone. I did find a 215-286-8960 and spoke with someone about an hour ago and was told she was going to check into this today and get back with me.

I have spoken to Richard ** along with his supervisor numerous times, Fernando ** numerous times, Undrea with your Corporate Escalation, Michelle ** or ** and would have certainly thought speaking with corporate personnel that are supposedly right under the CEO, one would hope would get some satisfaction. Another day is half over. We don't all have internet connections but most importantly, we don't have any phone service. Mr. ** left on vacation on Thursday without any communication with his clients or any new clients. We have had no communication whether it be by telephone or internet all last week from any new clients that would have tried to get in touch with him or Mr. **. I would have to say that this truly has been a nightmare. I would like someone to contact me regarding this matter at your earliest convenience.

It's unbelievable that anyone can be that stupid! I finally got someone to come out and replace the modem, and now I'm back to where I started. I have phone service back, but my connection is extremely slow to non-existent. Websites constantly freeze and crash, and I don't have enough connection speed to stream a video. They have been screwing me around for months, and they haven't done a freaking thing to fix the problem. All they've done is made it worse. And the customer reps act like it's a big hassle to actually take my call and do their job. They're smug, mouthy, insulting, and they act by turns bored and put upon. I've had it. There's yet another person supposed to come out tomorrow. If he doesn't show or doesn't fix it once and for all, I'm transferring my service to a different company. I've had Comcast for years, but they have really hit the skids. Lousy equipment, lousy service, and lousy attitude. I'm sick of Comcast. They suck.

I was placed on hold for 12 minutes. Afterwards, the rep said no supervisor was available. I told her to find one. The counter went to 55 minutes on my cell phone before I got a supervisor (I had to explain to her that if her supervisor was not available, then get the general manager. If they aren't available, then get the operations manager). In total, the call lasted 1 hour 7 minutes and 36 seconds, only to be told by the supervisor that they would put the credit on next month's bill. I am cutting my losses, paying my account down to a 0 balance and getting a different ISP. This was a $130 lesson learned.

This month our bill came from Comcast and my husband was furious as our total bill with cable was $123.63. My husband has been out of work since January of this year. So we started to go over our cable bill and realized that for the last 3 months the internet was $36.95 and $35.30. So my husband called Comcast to talk about the problem with the price of the internet. Not only was it wrong, but the math for the internet part of billing was wrong. They informed my husband that that internet service we got from them was a promotional, which is an outright lie because I was the one (Linda **) who spoke with the representative for Comcast when I got the internet. And she informed me that she has this particular plan Econo Internet Service and was really pleased with it. At no time during our conversation discussing the price after installation was paid off that this was a promotional fee. And that it would have gone up. If she had, I would have declined to get it and searched elsewhere for a better deal.

Because of my husband being unemployed at this time, money is almost non-existent and every penny counts. And one thing we have to have is the internet for him to search for work and keep applying every week for his unemployment benefits. So instead of canceling the internet for the time being, we had to change our cable TV programs to accommodate for the unfair practice in extorting more money from the consumers. Now I understand why Comcast is rated one of the ten worst companies. They deserve the title. But mark my word. As soon as my husband is employed again, I will kiss Comcast internet goodbye. I almost forgot they told my husband that this promotional was for 6 months. I am livid for them lying like that.

After the services were installed, I received a bill for over $400 and was shocked. I did pay the bill even though I was upset she never mentioned the installation fee. Today, June 27, 2012, I called to cancel the service since my sister and I are closing our gift store. That's when I was told I signed a three-year contract and I would have to pay a $2,000 fee to get out of the contract! I was beyond shocked! First of all, she never even mentioned that I was signing a three-year contract. I never would have signed a three-year contract because my lease was only for two-years!

This Comcast representative never mentioned anything in regards to not being able to cancel this service at will. It's very deceptive and after reading the thousands of complaints, I'm not sure where to turn. A supervisor was supposed to call or email me but nothing. I want to nip this in the bud now before this turns into something that drags on for months. I don't trust them as far as I can throw them!

I was baffled because I informed Lyn that we had a POPP phone system. He informed me that we would need to hire a phone tech to work while another Comcast tech came. This cost us an additional $150 and totally wasted my day because I had cleared my afternoon to assist the tech. We had the phone tech come out and the Comcast tech (who was 10 mins late) and set up our phones and internet. All was fine. No problems other than the tech messed with my routers and killed our database for good. We have a domain name and we use the domain for our e-mail.

I came to work on Monday after the switch and found out that we were still using Century Link internet servers for our e-mail. I thought, "Great. I will pay for both services and switch the domain name from Century Link during the weekend when we will have no e-mails going through, thus making the switch seamless." Well, to my surprise, when I came in to work on Wednesday, Comcast had suspended our services from Century Link (without our permission) and we had no e-mail server/service.

I am in the sales business and no e-mail means no orders received. I called Comcast and they said, "No problem. We will just add your domain to your account." Great. He walked me through setting up the vanity domain name and then instructed me to go through our host server (**) and have them add our new, **, and target value. The process was supposed to take 24 hours, but could take up to 48. Not so great. After 24 hours, I called the Host to ask if all the information was "propagated" and the tech said, "It should all have been sent sometime last night." So, he said it is Comcast who was in error.

The blame game begins. I call Comcast and they say that it has to be the Host who has not sent the information. After about 7 phone calls and 4 hours, I finally got a manager to talk to at Comcast, Jason out of the Denver office. He said he would call the host company and figure out what is going on and call me back in 2 hours. 2 hours came and went. I angrily went home.

Now, it is day 3 (still with no e-mails) and the domain name is still "provisioning." I called Comcast and asked to speak to a different manager because Jason lied to me and never called me back (and the host said he never called them either). Now, I deal with the manager whose name is Dustin. He said that Jason had "escalated" the ticket to their Tier 2 techs yesterday and it will be 48 hours until I will get a response. I got upset because this issue has already been going on 48 hours and it would appear on my end that they have done nothing. I finally got Dustin to talk to our host (had to make a conference call) and Dustin said he would have his Tier 3 tech call them and figure out what is going on. He said I should receive a response in about 2 hours.

I waited 2 and got a call from the Tier 3 tech, Kris (after 48 hours, you would think it would already be at Tier 3). He said it had something to do with Century Link not releasing the domain. He said he would work on it and give me a call back. I then called Century Link and asked if Comcast had called in regards to our account. They informed me that they had no record of receiving a call from Comcast regarding our domain name. Finally, Kris called me at about 3:30 and informed me that the problem was on their end and he didn't know why they would not propagate the domain name. He said he would have to send a message to the manager (I am assuming Dustin) to tell the other techs to "get their ** in gear, " basically saying it was Comcast's issue the whole time.

So, to sum it all up, 3 days with no e-mail (we figured we lost about $1000 a day at least in orders), my staff who cannot do their job for three days (their job is e-mailing customers and receiving orders via e-mail) thus about another $500 in pay lost, and I made at least 20 phone calls to our host, Century Link and Comcast. When I spoke to Dustin regarding compensation due to the fact that Comcast did not do their job and also told us that the transition would be "seamless," he said simply, "we don't do that."

I am very unhappy with how the situation was handled by Comcast, how the sales associate lied to us and how the only thing anybody did was finger point on whose problem it was. Also, now I have to work overtime on the weekend to get our e-mail back on track (that is assuming they have fixed it by tomorrow morning). If I were to grade my Comcast experience so far, it would be an F for Fail.

Saturday morning, I made a call to tech support to make sure they had the right phone number on the work order. The lady assured me that it was 3pm, Saturday. No service tech. I called tech support, talked to a Curt. He assured me that his tech was just late, be patient and he would be here. I also reminded him of the number to reach me. He said yes the tech had the right number. Curt also told me congratulations. Because the tech was late, Comcast was going to credit my account $20. How nice but guess what, no truck ever came.

I called Comcast and got a recording saying our service was cancelled because the tech could not reach us. Guess what number they were calling, my home number that didn’t work. Back on phone, I got a live woman from Georgia. She called me Mr. ** and told me she would solve my problem. She got me another appointment for Sunday, June 3, 2012 at 8-9 am. She positively assured that the problem was solved. She made it fool proof for the tech to call the wrong number. She even gave me another $20 and 6 months of HBO free.

Sunday morning 9am, no service tech. You aren’t surprised to hear that right. Does this Groundhog Day the movie called Comcast at 9am? The woman I spoke to said, oh I know what the problem is. The bad computer doesn’t know that your home phone doesn’t work. She said I will fix it. I will take that bad number out of the computer and enter my cell number. No more mistakes. The woman assured me I would hear from the tech within 3 hours to give me his arrival time. Eight hours later and guess what, no call, no service tech. I just can’t believe that there are that many people employed at Comcast that don’t remotely know how to order repair service or just don’t care. The old 8 and skate crowd.

Comcast has not been able to do anything about it. There were disruptions of internet service but except on a few days, it was alright. Yesterday (June 1, 2012), there was a major outage for 3 or 4 hours and when I called Comcast, they said the problem affected our area (Dayton, NJ) and technicians were working on it but could not give an ETA for resolution. The service did come back later but for the last 24+ hours, I've been having interruptions on phone service every few minutes when the line goes dead without a dial tone. The internet cuts off as well, and I have been recycling the modem every few minutes.

I think Comcast does not have the wherewithal to run a huge data network and their technicians are the least knowledgeable in data networking. I am terribly mad and am thinking of switching out regardless of their termination fee. I rely on internet service for work. God knows how they are able to advertise high speed internet service for businesses when they are unable to deliver a decent service to households. I will never recommend their service - No internet and no phone service from Comcast - to anyone (except their TV).

After making the payment, he started offering me more of his offers from AT&T security and tried to connect me to the AT&T security people. I told him that I have been on the phone for about two hours and I was late for my job, I will do that tomorrow. So then he connected me to the installation department to setup the date for installation. The man who talked to me from the installation department called himself Steve, told me that my computer shows that Comcast service is not available at my address. After too much discussion, he told me that I should cancel my order from the sales department. So I called back to the sales department and found on the phone a person called William.

William told me that the installation department people may be confused and that we have the service in that area and connected me back to installation department. This time, I found another person called Espo. Espo said there is no service at my address. I tried to reach Kenneth, the first person whom I had talked and who had taken all my credit card information to cancel the deal, but I could not get to him. When I reached for my job, I was two hours late. At my job, my cell phone started ringing. I had told Kenneth that I am unable to pick any call when at my job. I tried to call back, but nobody picked my call.

The next day, I got a message from my cell phone company that I have used all my minutes and I need to refill my account. The next day, I called the number 877-405-5035 and talked to a lady whose name was either Rem or Allisan. She told me that I still can get the rebate. She told me to fill the forms online and send it for rebate. The form for rebate was asking for the date of installation, but I haven't been given the date of installation by the Comcast people because they are not going to install the service to me. There is much more to say because I have talked to some other people in Comcast. Please do not do this. Please be truthful.

I called this morning and no outage. Yet, Comcast trucks were down the road because there was an outage. I work online, go to school online and lost money so I had to get a hotel just to get online. This is ridiculous and we are demanding something to be done here. Comcast has the monopoly on this small area so I am stuck with it.

After 5 or 6 calls being promised a technician to come back out, and that a supervisor would be contacting me within 2 hours (promised 3 times, no call), I finally got to talk to a supervisor who scheduled a service call in two days, and a credit of $40.00 (slightly more than one week of service). Really! If I had connected a splitter, it would have been theft of service. When they did the same thing and billed both of us for full service, it was a minor inconvenience.

Lo and behold, I was in for a surprise. The service that I was paying for was no longer available. The office worker had mentioned to me that it had been a while since Comcast had the service because of so many complaints. So I wanted to speak to a manager so that I could get a refund for paying for something that was no longer available through Comcast. I also learned that I had to return the device to Comcast even though I was faithfully paying for the service throughout the whole year. I will pursue further action if I don't get a response from Comcast or receive what is rightfully mine. I would like a manager to please call me asap. I'm not going to pay my bill until I get answers and the refund that I'm entitled to. Thank you for your prompt attention to this matter.

When March arrived and I had not received my card, I called to inquire about it. I was told someone would get back to me. April came, and I called again. For the second time, I was told someone would get back to me. By the time May 2 came along, I was furious. I called and was told she personally would get back to me, which she did not. I called yet again on the 8th and the man gave me my word he would look further into this and he would personally call me before the day ended. Guess what? It never happened. This morning, I spoke to yet another rep. He put me on hold for a brief period of time and came back to tell me there was no contract on file. I insisted I did indeed have my conversation recorded for a verbal contract. Now he is looking into this, saying that without a contract, I could not qualify for the gift card. He gave me his number and extension and I am to call him in a week if no one gets back to me.

I am beyond angry at this point. If they don't keep their word and send me my Visa card, they can take their service and shove it where the sun don't shine. I never had a problem with RCN. I should have stayed with them, but I will definitely be returning to them!

Today, I went to the local Comcast office to cancel service and asked for my refund. The customer service agent said that she would email the refund department in Atlanta. I told her that I appreciated that, but considering the delay to this point, I would prefer that she calls. She told me that she did not have their number and has done all that she can do. I requested to speak with a supervisor, but was told that she is in Tennessee. I asked if we could call, but was told that she is on vacation. I asked how can we escalate this since I have made several attempts and have not received any follow through.

On 4/26/2012, it was time to pay the bill for the 7th month. I saw my bill and it was showing $62.95. I called Comcast and spoke with operator ID **. She said from the note, from 11/5/2011, I was offered a 12 Mbps service (not 3 Mbps) for $19.99 for only the first 6 months, with no mentioning about the next 6 months. I spoke with the supervisor, but he didn't help at all telling me that's what's on their conversation history note.

They lied to me twice; once when I signed up, and the second time on the first date of service, when I called to complain about the speed and bumped up my plan. I have to pay $39.95 for the 3 Mbps if I want to continue using their service now.

I tried another call, this time asked for the supervisor and the rep said the "manager has gone home". I told him call centers don't run without a supervisor. Well, I tried again (6th call) and this time, I asked again for a manager. I was told that the supervisor was on the phone, but he said the supervisor would call me back and asked for my USA number. From past experience, I told him that people in the foreign-located offices never call USA customers to settle a problem. He lied as I have so far not received a call. I am sure if I had spoken to a rep in the USA, this problem would have been resolved. I am frustrated and fed up with Comcast customer service. Who should I contact now?

A few months after moving here, my wife's employer decided that the long distance thing was not working out and my wife had to look for a new job. When this first happened, I contacted Comcast to see what my options were in regards to dropping the static IP and the commercial account, and switching over to a residential account for personal use only. I was told that they could drop the static IP without penalty but that I would be responsible for the full term of the business contract which was 36 months. When I first talked to Comcast in regards to opening this account, I was under the impression that the term was for one year which is all I would ever agree to, under the circumstances.

When I signed the service order, I did not notice that it was for 36 months. I just checked the agreement real quick to ensure that the monthly charges were as agreed to and signed it. That was my mistake but at the time I was scrambling to get moved that I got a little careless. So, we did drop the static IP and I decided that I would just live with the higher commercial rate for my personal internet access. Now, we are moving from the apartment we live in to a duplex in another part of town where the landlord pays for internet access, so I need to cancel the service in its entirety. However, I am running into a brick wall. The customer service reps tell me that I will have to pay a penalty which amounts to $1318 which I cannot afford. I also do not believe that I am responsible for this either.

I have read the Terms and Conditions which state that this penalty will be charged if the customer terminates service without cause. In the section regarding termination for cause, it lists termination of business as cause which I am positive my wife's situation qualifies for. So, I should be able to cancel without penalty. So it comes down to this. The original business needed for a static IP and thus a business account no longer exists. The need for any internet service is not required as I am moving and internet is provided at the new location. Based upon this, I believe that I should be able to disconnect without penalty.

I would have never agreed to wait a week and a day for the service call. So I have stayed home waiting for 2 hours this morning for nothing! Do the reps need to make sure and triple check with the customers on the date and time? Now I'm on a waitlist. I have to wait and hope a technician either gets a cancellation or gets some extra time, and will call me to see if it's a good time to come by. If not, I have to wait a week. I am not happy about this situation at all!

This is so unfair and sad that a company as large as Comcast would play these games to get a customer to sign up and then they screw you over with added fees. What happened to honesty and giving a customer what you promised? The guy that came to install the internet couldn't even help me setup my computer because he does not know the Apple computer. I had to pay someone else to come setup my computer. The installer didn't give me a so called welcome package and didn't do anything but connect from the outside.

Now, let’s be fair. Should I have to pay for services that the installer had no knowledge of setting up my Apple laptop? Until today, 2 weeks later, I still don't have a Comcast email address.

After he took a look of my cable modem/router, he said everything looked fine now - the cause may be due to the Chicago water facility works surrounding my neighborhood, and he left. Three weeks later, I received my monthly statement from Comcast which included a $30 charge for the service I just mentioned. I called Comcast customer service, and discussed with a service rep my case. She then discussed with her supervisor and called me back and said, “I am sorry, but this is a legal charge. We can not return your money back to you.” Above is my true experience with Comcast recently. I just like to warn others who are currently using Comcast service, be aware of the unreasonable, unfair charge you may get, even if the problem is not in the customer's end.

This is a gated community, but my front door is directly on a street. There is no need to go into a gate to get to my apartment. You just need to go to the front door and knock. How hard is that? Also, they never called my cell phone as the tech claims and after reading all the comments of people who had bad experiences with Comcast, I read over and over where the techs called the home phone instead of the cell number that was left as a contact number. I have a home phone line, but not a home phone. We do not use our home phone line at all and that was explained to Comcast.

After two bad experiences trying to get Comcast internet set up, I do believe this is a wake up call to not get Comcast internet! Comcast mixed up our phone numbers, our information, twice. I will not give them a third chance. If there is this much trouble trying to get their internet service, then I will take it as a sign not to go any further with this mess. Comcast seems to be too big for its britches. The commercials that Comcast has on TV about their excellent customer experience are just empty words.

On Monday 04-02-11, I called to add internet to my grandfather's account. I confirmed details such as the name on the account, account number and address. The service was added without a problem and I was told to call back in one hour to activate the service. I called back on Tuesday 4-3-12 to add the MAC address and activate the service. I spoke to the tech department and provided the MAC address to the rep (the modem started to work immediately). The rep then requested the social security number of the account holder. I explained that the service had been added on Monday and that this information was not requested at that time. I voiced my opinion and stated that whatever information was needed to add a service should have been asked for at the time that the service was added. I informed him that the account holder was unavailable at the time due to the fact that he was sleeping at this time (9:30 pm).

The rep insisted on the information. I decided to go speak to my grandfather and provided the last four numbers requested. The rep then requested to speak to my grandfather. I explained to the rep that my grandfather is not a native English speaker. I also explained to the rep that if he wanted to speak to the account holder, he should have said so from the beginning. I asked him to not give me the runaround. I mentioned that it is bad service to the customer to not process things in a clear order. He should have clearly mentioned that he needed to speak to my grandfather from the beginning if that's what he needed. I mentioned again that my grandfather did not speak English. The rep said that there was a Spanish line and that I would need to call there. He did not offer to give me the number or transfer me. He then mentioned that as long as he can hear my grandfather giving me the information in the background that it would be fine.

By this time, I had mentioned various times that the modem was actually working and that if they were so concerned with security that they should turn the service off. I spoke to the supervisor of the associate that was helping me. I restated everything that had happened but she was equally unhelpful. I also mentioned to her that the service was actually working and that I just wanted the billing issue resolved. I asked if I could give the correct social security number and she said that I'd have to go into a Comcast office. I insisted that the issue be resolved immediately. I asked to speak to somebody who could do something and she mentioned that she was the only one on the floor. I asked to be transferred somewhere where I could be helped and the supervisor said okay. I asked for clarification as to where she would transfer me and she said that she did not have any control where I would end up. She stated that she would just transfer me to another call center and that she did not know who I would speak to or if they would be able to help me. I gave up on the situation for that night.

On Wednesday morning, I woke up and found that the service was working. During my lunch break at work, I called corporate and informed them of everything that had happened. I did not give the social at that point (my failure), but they mentioned that we would need to go in person to a Comcast payment center to correct the problem. They also mentioned that they would address the training issue so that their representative request the information they need in an order that makes sense. They also confirmed that I would need to go to a Comcast payment center to correct this.

On Wednesday afternoon, I spoke to my grandfather who informed me that he spoke to the Comcast Spanish line and they had mentioned that all was in order. They mentioned that the social security was correct and they even committed the sports package that I had added on Monday for him. I feel that we have been racially profiled our native language. I also feel that having my grandfather speaking in the background to someone who admitted to not understanding Spanish may have been ill motivated. I come to this conclusion due to the experience in the Spanish call center where the issue was addressed (temporarily). On Thursday morning, I woke up to no internet connection.

Just 45 minutes after the internet was restored, it went down again. I again contacted Comcast and the matter was "fixed," but they still could not locate the phone number and that matter would be looked into and I would receive a phone call. That phone call also never came. I decided to do business with another company and have the phone number ported over. After four days of the new company being unable to port the number over, I contacted Comcast and was transferred to four different individuals before I decided to cancel the entire thing and get a new phone number. I was told I would not receive a bill because I cancelled in less than 30 days. I was never instructed where or when the equipment needed to be returned, so I took it upon myself to do this. I received a bill reflecting a balance and when I called to inquire about the charges, I was told the bill was incorrect and that I in fact did not have a balance and a new bill would be sent out.

On 3/24/12, I returned the modem and router to the Comcast store in Richmond, VA. On 4/3/12, I received a bill reflecting a credit but not for the entire amount. On 4/4/12, I began the tedious task of contacting Comcast to get the matter resolved. Beginning at 17:37 hours on 4/4/12, I was transferred to collections because Adrianna could not assist me. At 17:42 hours, I spoke with John who could not assist me but stated he would transfer me. I told John I did not want to be transferred again but wanted to speak with a supervisor. At 17:50 hours, I spoke with Matt who advised he could not help me. I disconnected the call and called back.

I called back, held for 12 minutes waiting and was disconnected before I could even speak with a representative. I called back, held for 10 minutes 20 seconds and spoke with Sheila who advised me she could not assist me but would get me right over to someone. At 18:25 hours, I spoke with Larry who attempted to assist me but the call was disconnected. I called back and held for 25 minutes and 20 seconds and spoke with Jeremy at 19:02 hours who advised me that he could not help me and that I would need to physically go into a location with the receipt showing it has been returned and the account will be zeroed out. Jeremy advised Larry was mistaken when he said he could assist me over the phone and because they could not verify with their own eyes that the equipment had been returned they would not believe that it had been.

When I pressed Jeremy for another solution, he advised it could be faxed but that it would take two or more days to get to him for it to be processed. I am left with no other choice but to go into the Comcast store to resolve this matter because I have a Jewish Holiday coming up and surgery and cannot wait the time period for the matter to be resolved before my account is submitted to collections and negatively impact my credit score. I am beyond upset with how disrespectful of my time Comcast has been. Customer service has not been helpful and only wants to transfer the call to someone else or advise previous information is incorrect. I do not believe what Comcast representatives advise and do not trust that this matter will actually be resolved.

After no response for 2 months, I called back in and was told it was not resolved yet. However, it should be soon and I was welcome to stop paying for the modem as it would be credited back to my account. After 3 more months of this, I called in again. This time, I got a competent CSR who made the corrections. However, when they reactivated my service properly, somehow they entered my modem as a rental. I had to take my modem to my local office with proof of purchase to prove it was a retail, not theirs. The ladies at the office were quite helpful and put the proper notation in my account. I was told I had to call back in to corporate to have them correct the billing and listing.

I did that, however, the CSR said she didn't have the authority and a supervisor would have to fix it. It got corrected without contacting me. I called back in 2 days later to find this out, but the credit for the nearly year of paying has not been taken care of. I was again told a manager had to do this and would call me within 3 business days. I told them I would register a complaint if no call within that time. Obviously, not taken care of.

First, I have been charged every month for DVR service, since as far back as I can find bills (January 2011). I don't have DVR service, I don't have the equipment. Second, I am being charged for a top-tier of services, including multiple channels, which I do not have access to, and that includes the DVR, telephone (which has been disconnected completely) and high-speed internet. Third, I received the lowest level of cable TV and internet, and was quoted a monthly cost for both of less than $70 plus taxes and fees. My last two month's bills have both been over $140. Lastly, I have called, emailed, and "chatted" for approximately 20 hours since January about these issues, and nothing changed. Well, they did disconnect my phone but two weeks earlier than requested and they are still charging me for having the service.

You might ask why I continue with Comcast, it’s because there are no other providers that I can obtain service with. I live in a high-rise apartment, and have been told by Dish, DirecTV and AT&T that since the management has a contract with these providers, the individual tenants cannot obtain individual service. The management does not provide any of these services, whether at cost or free, to any individual tenant, but it still prohibits other companies from making a contract with individuals. My only choice to receive TV and Internet is via Comcast. Thankfully, I've been able to get limited cell phone use and cancel Comcast phone to save some money.

Comcast now charges for any technical support, and debited my bank account without my permission for a down payment of "Xfinity Support" that has been credited back. However, the monthly charge for this technical support appears on the bills I receive as well. I thought this was taken care of, but depending on what day I look at my bill, the $39 charge is there some months, not there some months, but the bills are still too high for what I have purchased from Comcast. Why is it that cities smaller than Nashville have multiple cable providers, but Comcast/Intermedia/Viacom/ whatever they've been called, remains the sole cable provider in Nashville, TN. I thought there were laws keeping monopolies like this from happening. In any case, I'd appreciate it if you'd help me straighten out the bills from January 2012 forward to only show the service I have received. Thank you.

So, today they rescheduled to come to my house between 9-11. They showed up at 10:30. They do not care about their customers. This has to be the most horrible experience I ever had in my life. They gave me a $20 credit for yesterday and they are giving me internet for $19.99/month for 6 months. When this is done, I'll be changing my service.

I called Elisa beginning of March and left messages for two weeks with no return call. I followed it up with an email and now no one seems to remember my account information. I've received several emails from the executive customer care team for Comcast's Washington market that sound like a blow off. This is fraud and false advertising. I don't care how many unasked for credits they apply to my account—I would like the $250 Visa gift card that was part of the original package.

At their recommendation, I have purchased a new modem and upgraded both my router and adapter. Repeated appointments made with Comcast and technicians failed to arrive. One technician determined that cables from the Comcast box in building to my unit need replacing, as do the cables within my unit. Repeated complaints to Comcast technicians and still, the issue is not fixed. When I threatened to go public via social media, they sent someone out to replace the cables from the box to my unit, but the guy said he couldn't replace the other cables as he "didn't have white cable only black". He told me someone would contact me within 48 hours to come and replace the rest of the cabling. A week later, and nothing.

Comcast refuses to lower my bill while I am not getting the correct speeds, and insists I continue to pay full price for a service which I am not getting. Unfortunately, Comcast has a lock on the downtown DC area, including this building, and no other provider is able to service this building to provide internet services. Still, that does not give them the authority to charge for a service that they are unable to provide.

For a short time, everything functioned properly. Then my phone service stopped working on March 19, 2012. I immediately called and reported the problem and was transferred to tech support, who determined that the modem phone function was not working and needed to be replaced. I shared with the technician that I also had no internet service. I was transferred back to customer care. I was told the earliest appointment available was for March 23 between 3:00 and 5:00. I screamed and yelled to no avail. Since I could not receive or make phone calls using Comcast, I provided customer service my cellular number for purposes of confirming the appointment.

At 5:30 on March 23, I again contacted Comcast and was told the service technician called and there being no answer, cancelled the appointment. Of course, the call was made to my home phone number, not the cellular number. Again, Comcast was apologetic but could not provide a technician until March 27 between 11:00 and 1:00. But I was assured that someone would call me in an attempt to expedite service. No call was received, so the next day, I re-contacted Comcast and reminded them that my cellular number, not my home phone number, should be used to confirm the appointment. Now I wait to experience another disappointment. Something must be done. A strong message must be delivered to Comcast.

I called Comcast only to discover that they had shut my email addresses down. Apparently, the move order did not include (although I made a point of requesting) the transfer of my email addresses and they had been cancelled. During this call, I was assured they could turn my emails back on and that it would take about 48 hours. True to their word, I had email again in approximately 48 hours. But about 24 hours later, problems started. This was on or about Thursday, March 15. I could log in to my Comcast email account, but when I attempted to open any of my emails, I got an error message stating that the webpage could not be displayed. I tried my second laptop and the same thing happened. I called Comcast and was informed that I had problems with my laptop and was instructed to follow directions to reset my browser and other things specific to my laptop. It did not help on either of my laptops.

My first call about this problem ended with no resolution. I decided the next day to take my laptop to Starbucks. I was able to log in and open all of my emails at Starbucks, so I called Comcast when I returned home. Now on March 17, to explain that the problem probably was not my laptop since I did not have the problem except at my residence, it was then suggested that I needed a new (another new router since the ones I was using was only a few days old) router/modem. It was shipped via expedited shipping and it arrived on Wednesday, March 21. Once again, I installed and activated the new modem/router and even with the new router, I continued to have the same problem. I called Comcast and was eventually told that a ticket had been issued to bump up my case to national (?), another level of customer service, and that I would get a call within 24 hours.

I did not get the call and so tonight, Friday, March 23, I called Comcast again. I was told, after being instructed to reset my browser, which I opted not to do because I do not trust Comcast to fix anything and do not feel good about following any instructions that mess with my equipment, that the case follow-up phone call did not have a deadline until Saturday, March 24. I opted to end my call to Comcast at that time and waited for the call on Saturday, March 24. I am beyond frustrated over the problem and Comcast's inability to fix my problem. When you look at the entire process of the activation of my service since March 3, it has been an absolute disaster.

After using the new service for a bit, I went to Comcast's website and noticed they had a download available, which said "optimize your computer for Comcast" or something to that effect. I'm very cautious about downloading anything, so I called Comcast twice to verify that the site was indeed theirs and asked if it was safe to download. Both reps said yes, with the second one verifying the web address I provided was Comcast's.

Later that night, I was no longer able to connect to the internet. I noticed certain programs were missing. Slowly, everything on my computer was wiped out. Fortunately, I had backed up my files, but now my computer is useless. I tried reinstalling after a long search to find the product key, but none of the drivers work, except for the CD. Modems aren't recognized. All the programs I had are gone. As stated, I was very cautious about downloading things. I had only had my computer crash once before and that was when I first got it and started using the internet. The first day I got broadband from Comcast, I got a virus from the download on their site and my computer crashed.

I called Comcast and requested to speak to a local supervisor. I spoke with Patti and she herself stated that it was definitely the link on their site that caused my computer to crash. She said she was going to look into some things. I called her again and she said it was being processed as a damage claim and that I should call her back by about mid January 2012 if I didn't hear from her.

I didn't hear from her and called her back, only to get her voice mail. I called a few more times, getting her voice mail every time, and let her know I would be suing the company if I didn't receive compensation for my computer. I have not been able to pursue this due to lack of enough money to file a case in civil court.

Up until today, March 23rd, my mother had not received her monthly bills. We assumed this was how Comcast was reimbursing me for my computer. We found out differently. There came a bill in the amount of $400. My mother called the regular Comcast line and explained the situation. She asked if they could allow her to pay the bill in increments until she could get caught up. They refused and said if she didn't pay they were going to cancel service. Someone from Comcast kept calling about the bill. I called and told the rep I spoke to, not to call anymore or we would sue for harassment, explaining that this was already discussed with another rep. She continued to argue with me, even when I told her about the do not call law.

I called Patti, the supervisor I had spoken with, and told her again that I would take Comcast to court for the damage to my computer and told her (again, via voice mail) about the situation with the billing issues. I explained that my mother had been a customer for 30 years and how despicable it was, that both she and I had to deal with this. I'm not holding my breath waiting for her to call, much less resolve this. I have these conversations recorded and explained to Patti when I spoke with her in December, that I was recording any conversations I had with the company.

After one month, I get a bill from Comcast for $299.95. I called to question this bill, but no one seemed to know which department can help me. I was passed around into different departments, and the last person I spoke with, hanged up on me when I said I could barely hear her because her voice seemed so far away. So today, 3/19/2012, I drove to Comcast again, lined up like the rests of the people and waited patiently for my turn. The gentleman who helped ( thank god he was very nice), told me the items were not returned so he gave me a breakdown of the bill ($164.00 for the receivers, $80.00, and $55.65 for an additional charge for keeping the service on the other house).

My husband said the bill from the other house was already fully paid and he has a receipt for it. He said he can take out the $164.00 charges for receivers that were not returned, but not the $80.00 for the modem. I told him my story, but he said he cannot do anything about it. He needs the receipt to show I returned them. But won't their system show the transaction? He said there was an activity, but he won't tell me exactly what they were. Why would he give me a credit for the receivers and not the modem if his computer says I did not return anything? Why would the system show that I was there that day if I did not return anything? I wouldn't simply waste my time lining up, waiting for a period of time, if I did not have a purpose! Because I did return all 3 items and now they're telling me and charging me for the items that were not returned, it's all a lie!

This is all unfair! I think it is money making gimmick! How in the world did this happen, when I, personally brought those items and saw the man logged it in his computer, said everything is done and gave me the receipt. I can't find my receipt at this point, I am not sure if I kept it or maybe misplaced it during the move. But in all honesty, they have the items and I am being charged for it! I feel cheated and treated unfairly! I do not owe Comcast anything, please somebody help me! I told the Comcast representative that it is not a million dollars to pay, but the principle of it all, that I went and returned the items and now I am being told I did not! How can they employ people like these to handle these transactions and leave their costumers in so much grief!

In January or February of this year, that is approximately 2 months ago, my service contract was up and we were not traveling. I called Comcast to inquire about the service going forward. I explained that we were not traveling right now, so were not using the Internet To Go service at that time. I asked if I could discontinue the service and reactivate it when we were again traveling and if I would need to sign another 1 year agreement. The sales representative said that I needed to call back because my contract hadn't expired yet but that yes I could re-activate it when we needed it again and that it would be month to month. So I called back on the date they told me and deactivated it and again made sure I could re-activate it month to month.

Yesterday, March 28, I called to re-activate it, that is less than 2 months later, and I was told the service is no longer available to anyone who wasn't currently paying for it because they had signed a new service agreement with Verizon to supply Internet To Go. Quite frankly I was not happy. I would never had discontinued the service if I had been told I could not sign up again. Now I have a useless portable modem and no way to connect to the Internet while traveling. I have spoken to someone from another wireless company who said they always inform their customers who are making changes to their service if that service will not be available to them should they want it again and if the price will increase.

Comcast is treating their Internet To Go customers very badly. Comcast has supplied my family with cable TV service for over 20 years and high speed Internet for as long as I can remember having Internet service. But now, I will be looking elsewhere for the services.

It's ** and now my mom has no phone or net and they're telling her that they can't get anyone out there until Friday. They were rude to her on the phone and there was no manager to talk to her. There was no way to file a complaint. My grandmother lives with her and my aunt and she has that Life Alert so if something happens, they won't be able to call for help. The customer rep told her, "I can't help you. There is nothing we can do." We all need to get together and get this company shut down. They are scammers.

I asked if I went to the local office if they could tell me. She assured me there was no way to find out what and why the outage occurred. My router is not "end of life" since it's only a year old. I want to know what the outage was and if there is any recourse to fixing my issue.

When my bills came in higher, I disputed my bill, only to find out about the hidden costs 3 months later, outside the 30-day cancellation period. The link to billing details in my online account was broken. The online statement is not clear, which goes against their guarantee: "We will offer easy-to-understand packages and provide you with a clear bill. Our packages are designed to be straightforward. A call or visit to our website makes it easy to find a package that's right for you. We aim for the same clarity with our bills. You can view your monthly statement and service details anytime by visiting Comcast Customer Central."

Outcome so far: Third call to customer service revealed hidden costs and the rep offered $10 reduction on my current bill. I am writing to corporate's "Escalation Department" to ask for refund of modem installation and difference between the quoted monthly billing and actual.

I had to leave work early to get home for the appointment and that isn't easy to do. I also depend on the service which, at the moment, isn't working. Not only did the tech lie to his boss, he put me out as well. I expect a higher level of service from you and am very disappointed.

I then spent an hour on the phone, to speak to a girl, who tried her best to convince me that I did not know what I was doing, and tried to sell me Comcast's internet security package. When it became clear that I did, in fact, know precisely what I was doing, she bailed as fast as she could on the call, saying that a supervisor would look into it. Sure enough, within an hour, the pop-ups vanished. At least they did until this morning, when I began getting a different pop-up, this time saying that the malware is changing my computer settings. Really, guys? Really?

I'm done with Comcast, thoroughly done. Stay away from Comcast, whatever you do! There will always be other options, regardless of residential monopolies, cable companies have these days. Do your research, and never let yourself be defrauded by these idiots!

I really hate them. I would rather not have TV than to deal with anyone who has so little respect for their "customers". I'm sure I am not the only person who has had to endure this mistreatment. Thank you for letting me vent but I don't feel any better as I'm going to hold on to the hold until I go to bed just to see if they ever come on the phone!

I would like to know if there's a possibility to sue Comcast for such thing? Informing something and charging something else. What if I miss to check the details of the bill? We will be robbed.

Customer service refused to transfer the funds. They stated that there was a hold on the account I accidentally paid on and until that account was satisfied, they would not transfer my money to my account. I explained that I was of no relation or was I on that account that my money went to. I also explained that they could not keep my money and apply it to someone else’s account. They adamantly refused to transfer my money to my account and stated that equipment needed to be turned in on the other users account before they would release my funds.

This is unethical and illegal. I have approached my financial institution in regards to this manner and they advised me to contact Comcast. Comcast refuses to transfer my money to my account. I am asking that Comcast return my funds to my account ending in #**.

“Hello Gregory,

I have reviewed the attached document, but did not agree to pay the $199 installation fee to have internet installed at our business. During our telephone conversation this morning, I clearly asked you what where all of the charges that we would be responsible for our business internet, and you replied $66.95/month which includes internet and modem fee plus a few dollars for tax. There was no mention of the $199 installation fee, and I am requesting that you waive that fee; otherwise, we will cancel the installation.

I did some research this morning and found that this it is common business practice for Comcast not mention the installation fee and wait until the customer receives their first bill to discover that they've been defrauded. Shame on Comcast!”

He maintained composure even as I was angry to the point of being rude and then asked him for a supervisor because I explained that no one had told me I was to "prepay". He said he was not privy to the prior conversation, but he's reading the notes on the account. I wanted the phone conversations which I was told were recorded to be brought up so that they can see I was never told that information. After about 45 minutes of going back and forth, I was given a ticket number (**) and told that a supervisor would call me within the next 4 hours. Of course, no one ever called me back and I waited until 10:00 the next morning to call again. I was transferred to different areas and told that all supervisors were in a meeting and that my ticket would be "expedited" and I would be called back today.

Again, I was not called back so at around 2PM, I called to reschedule an installation appointment as Comcast is the only cable service in my area so I have no alternatives at this point. I spoke to an agent who explained that due to my appointment being "cancelled for lack of payment" on the two occasions she could not even give me the package that I signed up for in the first place. I have been given the runaround and I do not appreciate it since I have been a good paying customer since 2008. My time is too precious to be wasted trying to figure out why in the world I was not told to prepay and yet the account is noted that they informed me. I was again rerouted to the sales department so that I could basically start from scratch. The customer service agent was finally able to help me and she stated she did not understand the hassle because I have been a good customer and I am not even being charged a deposit, so why would they require that I prepay?

Comcast has a monopoly on the area and the fact that I was inconvenienced twice and took time off from work was already headache enough. But to be treated as if I am someone who does not pay my bills was even more insulting. I feel as if the fact that they are the only alternative, they don't take the responsibility of taking care of their customers very serious. I was given the runaround and told I would be called back within a certain time frame, I should not have had to call back again without some sort of resolution to the issue.

After a lengthy conversation, Judith at Comcast advised that we take off the "blast internet" to lower the monthly bill down $10.00 less to approximately $42.00 a month. While this was more expensive than what I was paying, it was understandable and manageable. I informed Judy that if the bill was any higher, I already had checked other servicers and told her I was ready to switch (which was also true and was prepared to switch to Century Link). Judith told me to wait and check the amount to pay on the online account which would allow me to continue at the rate of approximately $42.00/month without the "blast". To enforce our agreement, I checked the account which turned out to be around $15.00. All in all, Judith the Comcast representative undoubtedly stated she could keep our bill to around $42.00/month if we paid this extra amount to account for services already performed.

Unfortunately, none of what Judith communicated to me was true. Comcast did not keep their word or honor their agreement. After paying the amount online as agreed, the next month I received a bill for over $115.00 which was not agreed upon and a breach of the agreement. After calling Comcast and speaking with employee Rob, he informed me that he could not lower the monthly bill and was not sure what Judith did on the account (big shocker that Comcast does not keep accurate notes the same way I did). Rob informed me that he reported Judith's actions to his supervisor and would credit my account $44.00 for the difference between what I was informed to pay online and what the bill later had in it.

I understand promotional rates and roping in customers but when an agent flat out lies to you about a budgeted monthly expense and leads you to stay with a company only to hit you with a bill almost three times your normal monthly rate, that is an unethical bait and switch and downright dishonest. As a consumer, I need to report this information and shed light on the practices that Comcast agents are using to deceive their customers.

So once again I had to call Comcast to request another HD box or send a technician to my residence. The first technician never showed up; the second tech didn’t step foot inside my residence; rather, he just went behind my home and said he turned the cable on from there. When I came home that day, I noticed my cable still was not working and neither was my internet! At this point, it was December 14, 2011 and I had become increasingly upset! The third tech was great! He appeared concerned and wanted nothing more than to right the wrong Comcast has committed (that and poor customer service are apparently the only things for which you can provide).

He took his time to set everything up: outside working in the back and inside testing out the wire until finally we were on track and my cable and internet worked. Comcast failed yet again as he was never instructed to bring an HD DVR box or a wireless router. He did the best he could, even calling Comcast himself to see what the problem was and order an HD DVR box for me. Again I’d like to point out that tech ** was great! However, he we are. 2 months later, February 1, 2012 and I have not received my HD DVR box or my wireless services.

The Department of Homeland Security, by law, is required to tele-work once a week due to traffic regulations in the DC/MD metro-area. However, since Comcast has been insultingly lackadaisical in addressing my issues, I cannot work from home once a week and I don’t have an HD cable box even though you can guarantee my bill shows these services as being provided when they are not! I have been begging and pleading for some sort of assistance since I ordered the service in November 2011. My wife is deployed in Afghanistan and makes every attempt to call when she has time.

Though we could web chat via Skype, ooVoo, or web-based video links on my wireless devices if I had internet access that’s compatible with Skype or video services, but I don’t. So most nights I fall asleep in living room waiting for her calls. This is affecting our children as they can’t see her to know she’s alright. Though this is a luxury many don’t have, it’s one I willingly pay for and should be receiving just so that I can bring a sense of normalcy to my children.

The customer service at Comcast is beyond deplorable! Check my service records and you will see that I have called repeatedly over the past 2 months and with no results which you can speak of. Absolutely nothing! I am disgusted and offended at the way in which this situation has been handled and am more than ready to file a formal complaint! However, before it gets to that point, I would like to offer you the chance to correct this gross negligence. I am simply looking for consistency so my family and I can enjoy our experience here in the National Capitol Region. I am begging for assistance and apologize for the abrasive tone of this communication, but my patience has run out. I would like to again stress the severity of this situation and look forward to a speedy resolution.

Linwood **

Washington, DC 20593-7581

At the time, I did not have a computer at home or the need for internet service. I recently bought a laptop, and several weeks ago, I contacted Comcast to request internet service. The Comcast representative told me there was an offer of $24.95 for 6 months, and he/she signed me up. Since that time, three weeks ago, I have been using my laptop with Comcast as my service provider.

On Saturday, my internet was suddenly not available, and when I spoke with your representative, Melody, I was informed that since I already had a promotion on my cable service, they were not able to give me the promotion of $24.95 for internet (even though that was the price I was offered and the agreement I was under during the period of service prior to my account being "deleted" as evidenced in my statement from Comcast). Melody proceeded to tell me that since I was "not entitled" to the internet promotion, they just cancelled my account.

I am appalled; no phone call, not an inkling of respect for me as a customer to explain what was going on! Just poof, Comcast personnel deleted my account and completely shut down my internet service. Since I was preparing a case for trial that began this week, this was outrageous behavior on Comcast's part to say the least.

Since I would rather spend my time with people in a positive way rather than telling anyone I come in contact with these days about Comcast's lack of professionalism, I am really hoping you can provide me with an explanation as well as an agreeable solution to this issue. Thank you for your time, and I look forward to hearing from you.

I set up installation appointments (multiple), only to have them cancelled by Comcast, because "service already exists" at that address. No lie, something like 10 phone calls later, I achieved installation. Despite this, my first bill was sent to the wrong address. When I called to see where my bill was, and to pay it, I was informed of this fact. I then paid my bill in full, over the phone. I checked, as always, to make sure that the payment was actually deducted from my bank account. It was.

Next month (second month of service), I received a bill stating that my account was past due and my service was being shut off. A call to "customer service" (India), was met with a robotic, scripted response that had nothing to do with the questions I was asking. I was informed that my payment had been "misapplied". What!? To where, and whom? It was like pulling teeth to get "India" to transfer me to a supervisor or billing rep. There I was informed that my payment had been removed from my account and credited to another account. How could this happen, you may ask?

The other account holder called up, and giving just the last 4 numbers of the debit card I used to pay, stated that it was his $300 payment. What did Comcast do to verify? They looked to see if anyone had made a $300 payment on the date in question using those last 4 CC numbers. True CIA level security measures! They then suggested I monitor that card for fraud. Not a bad idea. I suggested they ramp up their billing security.

I called Comcast to see about getting my refund and found that they had turned me into a collection agency for not returning their equipment. I tried telling them that I wasn't told to do anything with their equipment and had left it at the apartment. They said that it wasn't their fault and that it's not their job to instruct customers on what to do with the equipment. They said it was common sense to drop it off at a local Comcast store.

I had never had Comcast before and the companies I did have usually sent me a box to send the equipment back to them when I canceled service or they came and picked it up. The customer service person was very rude, unprofessional and unwilling to accept any responsibly in this matter.

After being transferred around, I was finally told there was a list of routers on their website that would work with their service. I discovered buying a router on my own was much cheaper than renting from Comcast, thus I went and bought one of the routers on their list. The tech showed up to install my internet and left without even telling me. He said he was going outside to check the line and he must have left because the next thing I knew, I was getting a phone call from Comcast with an automated message asking me to rate my recent service.

I looked outside and sure enough the service truck was gone. The tech never even checked to see if the internet worked. I also never received any paperwork. I stated as much in the review and rated accordingly. Since it was a substandard review, I was asked if I wanted a rep to contact me. I indicated yes. Someone called back and I explained the situation and that I didn't even get any paperwork or "set up kit" the survey had referred to. The rep apologized and stated they would mail everything to me. It's been a year and I never received it.

The first bill I received was for almost $100. I called and asked about it and was told it was for the service call and the first 2 months of service. I told them the bill should be around $40 as I was only paying $20 a month and there was free installation. I took about a month for them to resolve the issue and straighten my bill out. Thankfully, the following 11 months went by with no issues. In November, I bought a wireless printer and needed to hook it up to my wireless internet. I couldn't locate my WEP key so contacted Comcast asking for advice. After being transferred around, disconnected, transferred around again and then routed back to the original department I had called, I was told they could maybe help me, but it would cost $50.

The rep tried selling this service telling me how it used to be a $120 house call for this, but now they could remotely access my computer and usually gets the WEP key that way. Usually, I asked about that and was told that if they were unsuccessful, they would send someone out for the $120. Since they were only looking into my computer for the code, I asked if I couldn't just find it myself. The rep assured me there was no way I would be able to do this as it required a high level of technical training and computer knowledge as I would need to change and reset computer settings, etc. I asked again, but it's possible?

This argument continued for at least 5-10 minutes before the rep grudgingly and rather rudely admitted that yes, it was possible it could be done, but there was no way I, myself, would be able to do it. I told him it was worth a try and disconnected. The whole call from first initial dial to disconnect was 57 minutes; just to ask a question. I went on line and Googled how to recover misplaced WEP key. There were many, many places to look. The first site I went to recommended looking on the bottom of the router as often times it is written there. The second site I went to (specifically for my brand router) offered similar advice, stating all you need to do is log into your account- user name and password located on bottom of router. I turned my router upside down, located web address, user name and password, logged in, went to setting and found my WEP key. No technical skills, no computer knowledge, no problem. Time from first Google key stroke to locating WEP key- 5 minutes.

January 2, 2011. I went on line to pay my bill- due Jan 7. My bill shows I owe almost $50. This is strange since I have been paying roughly $22-23 a month for the last year. Knowing if I paid the full amount I would never get my money back, I contacted Comcast direct and discovered it was after 8pm and I would need to call again tomorrow. Jan. 3, I called back and spoke with Stacy. Initially, she told me the deal was for only 12 months. Not so, I told her. It was for 24 months and they were the ones that solicited my business. She put me on hold and came back and said she confirmed that my deal was $14.99 a month for 12 months with an additional $5 a month charge for router rental. I told her they owed me a refund then, because I own my own router.

She put me on hold again then returned and stated I was on the $19.99/month special for 6 months. I told her to check my billing history as I had been paying this amount for a year. Then she said it must have been a 12 month deal. I again told her it was a 24 month deal and I wouldn't pay my bill until they fixed it. She stated she would have to put in a ticket and would get back to me tomorrow (Wed) or Saturday. I never figured out the delay for that one. I never heard back on Wed or Sat. Nor Sun, Mon or Tues. I checked my bill and now it showed almost $100 as my bill was now late and they had added another month. I tried calling Tues night but, again, it was after 8pm and they were closed. I sent an email which guaranteed a response in 24 hrs. I explained that my bill was incorrect and needed to be fixed and that Stacy had promised to get back to me and never did.

I did not get a reply to my email in 24 hrs, 48 hrs, or 72 hrs. Jan 12 I call Comcast again. I explain the billing problem and that no one is fixing it or getting back to me. I make the comment; I guess they don't want to get their money. I get transferred to the resolution center and speak to Kelly who is extremely apologetic and assure me she will resolve this problem. She comments she sees I spoke to Stacy who is actually a supervisor and awesome customer service. I told Kelly I may have agreed with her assessment of Stacy if Stacy had ever called me back like she promised. Kelly put me on hold to try and get in touch with Stacy. Kelly came back on the line and stated Stacy wasn't at her desk but that she would send an email to someone (unknown who) to get the matter resolved ASAP. Kelly assured me she would get back to me today no matter what. She said she couldn't make the person read their email, but she would for sure call me back and let me know what was going on, even if she was still waiting for a reply. That was Thurs, still waiting to hear back from Kelly.

Meanwhile, on Sat Jan 14, I receive a reply to my email from Sandi. Sandi says "Rest assured that all information included in this correspondence will help resolve your billing issue." and then proceeds to tell me I will have to speak to a live representative to further look into my billing question.

Comcast will be getting a phone call on Monday, disconnecting my service. They have the worst customer service ever. They are truly about money only and do not care about the people shelling it out. As long as they monopolize the industry, this will never change. I will be changing to a small time local provider. I will be paying more each month, but it will be worth it to know it's just one more person not paying Comcast.

When I move and probably before then, I will get rid of Comcast and I may discontinue cable altogether before I call them to be my internet and cable provider. I have started moving all my email to Gmail and changing my email addresses as of today. I am through with being bullied by the likes of Comcast.

Well, I have emailed her several times trying to get the correction fixed because I am still being billed wrongly. She has in response and said that she has emailed her supervisor for the codes but with no response. Since then, I have nothing but billing problems, email and internet connection problems. Every one says they cannot change the price so I have kept emailing Jessica. After three months now, I am being charged for Cinemax until now. They say that they are crediting it and the service calls to fix the internet and still it has not been done. I cannot believe how much time I have had to put into this. Furthermore, they will credit one and not the other when I have called on the same day. This has to be wrong that they can continue to keep my money and say that next month, it will show up as a credit and so on and on. What do I do?

Comcast people are the worst I have ever dealt with and they lie like **. They just want your money and do not care how much stress they put on the consumer! I have been a customer for 8 years, and as time go by, more and more lies. I want to talk to the president of this company. I am fed up with their **. I am on limited income and they lie constantly. Please tell me the name of someone who gives a ** that I can talk to.

Today, I went into their office off of 6th St. in Tacoma, and with their explanation, I ended up paying the past due amount, before they would even speak to me about downgrading the service. When I tried to downgrade the service, they told me that my bill will be higher than $109 per month. It would be $130 per month for cable and internet. I had to pay my bill in advance by ten days. I still owe $156.40 plus $160, and I have received 20 days of service up to today. Went I spoke to a tech person, and told him that Comcast placed a virus onto my computer, and I had to pay $130 to a private business to remove the virus. I am seeking a company or companies to provide internet service, and phone, and cable without killing my budget, and stealing $3.95 unexplained charges as taxes.

I never get a real person but clearly mark the lowest scores and that my problem is not resolved. The system tells me it will call me back in 24 hours or less. I wait 2 weeks, nothing. So today I decide to try on-line help as I do not trust myself to sound civil. The tech never even offers to troubleshoot but says they will send a tech. I have explained what I have been through already, so stupid me thinks they are actually trying to step up. They offer me an appointment next Thursday. I tell her it’s unacceptable and I have had it. This of course is not the first issues with Comcast; they are never ending and never quite fixed. I fire off ** of email while I start to shop around. They actually have a monopoly here in my town. The only other supposed hi-speed internet offered is Century Link at just 1.5 MBPS. 1.5 and no other speeds available. While doing this the phone rings and it’s Comcast. Ever the optimist, I answer thinking my email might have actually gotten to someone who cares about this long standing customer and the way I have been treated and my non-working box.

I get a snotty woman who threatens to turn off my services unless I pay her right then. Pay her a payment that has already cleared my bank for them at the beginning of the week. Another email, another phone call. This rep swears she knows nothing. She is responding to that automated survey I took 2 weeks ago. Yes, usually we respond in 24 hours but we have been really busy and it is just a coincidence that I called right now after all this mess. She says I need tech again with no troubleshooting measures and she will set that appointment. I sit and wait for it...first available now is next Friday as I turned down the week from Thursday appointment. I shop and search and investigate for 2 hours. I am stuck with them for internet at least unless I want to deal with 1.5 MBPS. No wonder they don't care about this long standing customer. They don't have to. Why, here in Northern Colorado are they a monopoly?

After rebate cost is $12.95. Deadline to apply for rebate is 12/31/2011; however, when accessing the website it is impossible to locate the rebate form. I contacted Comcast and they referred me to Leapfrog at 877-662-7221. Answer refers you to ** without any pickup/answer. No rebate forms to be found to secure your money. I'm out $100.00 for signing up for this "free” modem.

FCC has nailed them repeatedly on these and no change has happened. Random outrages that they don't even claim exist when you call them and insist on sending a technician out to check your system only to have the service back up in a few minutes or hours. A little insult here, I actually got to talk to a regional lead service technician and found out the "barn" doesn't even know when a field technician is working on a line and service is out, so their left hand doesn't know what their right hand is doing.

At 3:10PM, I called back and spoke w/ Marnin ticket 12976034, to ask for help restoring my connection for printing. I asked for a supervisor at 4:03PM when it is still not fixed. I was refused. Marnin sssured me supervisor Scott would call me back as soon as he hung up with call. I waited until 8PM and still never called me back. I'm still not able to print from my wireless router, even though the tech who first set me up, was able to do it months ago.

When I got through, the technical person said she does not handle complaints, she handles technical issues. I asked for the complaint phone number. She said a phone number that handles complaints does not exist.

That figures. That makes sense to me that COMCAST does not have a complaint department.

I would like to thank you for contacting us here at Comcast, where our customers come first. Mr. **, we want you to know that we are committed to providing you with excellent customer service. I am genuinely sorry for the issue with business account, I would be upset too. You have reached the right person and I can definitely help you resolve your issue today.

1-800-391-3000 we know your time is important, so I want to thank you again for contacting us here at Comcast and allowing me to resolve your issue. I would like to thank you for contacting us here at Comcast, where our customers come first. Mr. **, we want you to know that we are committed to providing you with excellent customer service. Thank you for choosing Comcast as your cable provider.

Office of Rick **

If you would like to further discuss these concerns, please contact me or a member of my team at 651-493-5900 between the hours of 8:00AM and 7:00 PM.

On Dec 7, 2011, at 4:27 PM, Comcast ECARE wrote:

Dear Mr. **,

I am writing in response to the correspondence received by our corporate office regarding your customer service concerns. If you would like to further discuss these concerns, please contact me or a member of my team at 651-493-5900 between the hours of 8:00 AM and 7:00 PM. Thank you for choosing Comcast.

Hi Gina or Rick, Your "customer comes first" words seem meaningless. Back in May, for some reason I could not make an on line payment and needed to speak to someone on the phone. (I think your site was down) I had been working round the clock getting a project with a tight deadline out the door. I was having awful problems getting through. I was so tired I was cross eyed and wanted to go home and sleep. But I needed to make sure my bill was paid so I would be able to continue business. Then I ended up with being help captive by your (non) customer service. So I thought I would spend a little time emailing anyone at Comcast that could help. Or anyone that would care.

See the text of the email below in blue and the attached screen shot of all my "sent" emails.

I think one person called me and she raved that Comcast customer service was the best. (really?) That was it. From all these emails. One person responded and didn't even address the problem? And of course they couldn't do anything because they did not have the knowledge of how to resolve the problem. I'm sure her paycheck depends on her defending Comcast and using words like "Customers come first". No one knew how to escalate an issues. The voice prompts / recorded sales messages are seemingly untouchable. It simply didn't matter that I was at wits end. It didn't matter that I was the customer and had to spend (a lot of) time to document all the voice prompts in hopes of catching someone's attention. At one point later I did get a woman on the phone and I was not nice. I wanted to prove a point and read the following as slowly as your voice prompts. She kept interrupting me. Sir! Sir! Sir! (I wish I could interrupt your voice prompts).

A month or so ago ,I finally got a hold of someone who said I could just call Customer Retention directly if I wanted to make payments. Doesn't that seem to little to late? I previously had Comcast at both home and office but did not have a contract at my home so I've successfully gotten rid of that issue.

Did it fix the problem? Does it make me feel better that I have to call Customer Retention? Is it right that I have a dreaded sick feeling I need to dial a Comcast number if I have technical issues?

Please read below and then tell me you think I should be held to my Comcast contract. (keeping in mind this email was a culmination of issues calling with both my home and office).

******************************************

Here's how it goes.

Before you read the following think of working a chaotic week and all you want to do is sit down and watch the news. But wait. There is no signal and there's a problem with the box. So I call to see if I can somehow catch the news but instead I need to spend the better part of an hour with the following...

Consider reading the following slowly to get the full affect.

Press one if you have no picture. Press 2 if you ......

And it goes on for a few more minutes with voice prompts.

A large company like Comcast (or is it xfinity? ) probably does not need to care. However it seems so easy to actually care about your customers and make a few small changes.

I will do whatever I can to not use Comcast when my contract is up. And if Comcast would find it in their large corporate heart to release me from the contract, I would appreciate it.

On Dec 7, 2011, at 7:16 PM, Comcast ECARE wrote:

Dear Mr. **,

I would like to thank you for contacting us here at Comcast, where our customers come first. Mr. Dikken, we want you to know that we are committed to providing you with excellent customer service. I am genuinely sorry for the issue with business account, I would be upset too. You have reached the right person and I can definitely help you resolve your issue today.

1-800-391-3000 we know your time is important, so I want to thank you again for contacting us here at Comcast and allowing me to resolve your issue. I would like to thank you for contacting us here at Comcast, where our customers come first. Mr. **, we want you to know that we are committed to providing you with excellent customer service. Thank you for choosing Comcast as your cable provider.

Office of Rick **

If you would like to further discuss these concerns, please contact me or a member of my team at 651-493-5900 between the hours of 8:00AM and 7:00 PM.

On Dec 7, 2011, at 4:27 PM, Comcast ECARE wrote:

Dear Mr. **,

Thank you for choosing Comcast.

**************************************************

Months later I started getting mailings for Time Warner, some other cable company that was soliciting their services. I was not interested and threw what I thought was junk mail in the trash. Finally, out of curiosity, I opened one of the envelopes to find a telephone number to ask them to take me off their mailing list. That is when I saw that they were charging me hundreds of dollars for cable service that had been transferred from the old erroneous Comcast billing. I called and spoke with an agent who was able to zero out my account, with the exception of the $210 owed for the black cable box. She said I could return it in person at the Hermosa Beach Office on Valley Drive. So, I did.

It's been a few years now so I don't remember the dates. I honestly thought everything was going to be good to go, but as you will see. It is not. I gave the receptionist (one of three sassy black girls running the show which is an odd sight in a beach town like Hermosa). I gave her the black box and she turned her monitor so I could see the final balance of $210 disappear into a nice zero! Finally, I was stoked! Another black helper gave me what I thought was a receipt of the printer and I went on my merry way.

I know it was a busy day and I didn't read the paper until months later when I got another bill from Time Warner. I opened it in great expectation to see the glorious zero balance and was shocked to see a $420 charge for the $210 [that was supposedly credited I had seen the screen] and now for an additional $210 [that they were saying was for the box that they claimed had never been returned?]

What craziness is this? I immediately wrote an accurate and in depth letter to the main customer complaint office in El Segundo and followed up with a phone call with yet, another sassy black woman. She was unreasonable, rude, threatening and hostile insisting that I owed their company this money. This is wrong. I don't owe them a penny. They have put this false charge on my credit report and continually call one of my son's phone numbers and harass him. I want them to nullify any charge against me and to fire those cross-prejudiced war mongers who disguise themselves as customers service agents.

The tech had already been to my house, cut off service from the pole. Called them back. They told me that it would be a week before service is turn back on. If their rep can't understand that people get upset about things or bills she is in the wrong field, customer service. And will not get credit for the week. It will take for them to turn back on. Bottom line, I need to find an entertainment service that keep their word on how much your bill is going to be. Times are hard and every penny counts. You can't budget a bill that keeps changing every month. That's what the whole complaint was about. Comcast rep told me that she wasn't changing anything any ways. That's when I really got upset. I don't recommend anybody to have Comcast. They are the worst. Jacksonville needs to kick them out like they did AT&T.

We called to complain about the slow service and chat experience. The rep said we were only getting 1.5 Mbps. He said we needed to call back during the day since he couldn't do anything to help, not even take a message. We were very dismayed with Comcast, especially by the slow speed, so I sent them an email. Those crooks at Comcast responded by email, "We do not even offer a 60Mbps level of service." But they are caught because a rep we talked to over the phone previously said they were offering 60 Mbps for $29.99 not too long ago, which is when we heard about it. They said, "You are on a special rate for our Performance level of service (Downstream speed up to 12 Mbps/Upstream speed up to 2 Mbps)."

The Comcast email we just received continued to add insult to injury and say, "If you have proof of the offer you refer to, you can try scanning and emailing things to us but most attachments are stripped at the server level by our firewall so we cannot guarantee we would receive it. If you cannot email things, please fax us instead." Lesson learned here: do not to trust anything Comcast says. And finally they admit to overcharging us $10, stating, "In closing, the $10 was for a Self Installation Kit but review shows no kit was ever sent to you.

they are crooks. I'm so perplexed by the unethical business practices and poor customer service that I'm ready to switch to another provider a.s.a.p.

I questioned a Voice Service fee on my September statement in the amount of $50.00 and was told it was for the tech who replaced the wires. When I scheduled each service call, I questioned a fee and I informed that I would not pay for the service call. I was told I wouldn't be charged due to my ongoing connection issues. They are refusing to give the refund now because they are saying that the wires in the house are old. In 2006, Comcast was the company who initially set us up, connected all the necessary wires to begin with. We didn't have a problem before we disconnected Last October!

So the excuses from Comcast have been from working in the area on changing the system, updating issues with the equipment, and that we have old wires. The second issue with Comcast is, I owed them $109.39 from October and was billed on Nov 7th, 2011 for $164.19 due on Dec 7th. They are saying I am over 50 days overdue on $282.32. I was told they sent a disconnection notice in an envelope which does not show who it's from, so, I didn't open it until today, December 4th.

I throw mail out that does not disclose the sender. I thought it was junk mail in fact, I tossed it and for some reason I took it out of the recycle to open it. There was the notice. How responsible is the company for this? They also said they emailed me, but I never got an email. I feel jilted by Comcast.

Here it is now October. I wait for them to reconnect my service and a week goes by the two, no service. I left town for a few days thinking they'll come out and take care of it, never did. So I called and say, "hey what's going on with my internet." They say it's connected and I'm like no, it is not. I had my computer on and for the last week or so and nothing, no lights blinking on the modem, nothing. So I go telling them about it for like 3 days then I get a tech telling me, "Oh, it connected in my sister's name, hold on let me put this in your account. It won't take a minute." Then he does it and it's connected.

Then out of curiosity, I ask them about my internet package and he tells me my package was $57 dollars a month. I was like, "wait you people have messed up again, I was ordering basic service $19.99 a month." He goes, "oh it says and I say this mix up mess up has been going on for months." Now he tell me he's going to correct it, tells me it's been on for months this way and I go to check my computer to find out I have been charged this $57 a month. When I ask for $19 service, I find out I had the $19 service connected but being charged for the $57. My speed was 1.5 mbps and the $57 was like above 12. "You have been ripping me off from the start."

Then they finally get it fixed and I get a bill of 230 dollars for what 19 dollars a month which finally was corrected in November. You gotta be kidding me. Then I find out you people charge for a month in advance which is another rip off half the time your service drops speed or is down in some areas and your telling me we have to pay you for service we don't have. I will be reporting this to the Better Business Bureau. This is your so called good business plan, well it sucks.

As soon as we got off the phone, I called Comcast that morning and told them to cancel this service. It was no help to me and I wanted my money back. I was told no problem. The computer started doing the same exact things it was doing before he looked at it! I bought a new computer. On 11/18, I had Comcast install it. So, they clearly should have seen it was not fixed! I called today and this lady Angie only wanted to argue that because he logged in, I could not get my money back. He was in there around 10 minutes and got out. The problem was not fixed. It did the same thing later. I want my $98.95 back from Comcast for poor representation of their products and for not doing what their seller told me who got me to sign up. False seller tactics were used to screw people like me over. Please help me. I am on disability and I can’t afford to throw my money away like this. Thank you so much for your help!

I called numerous times, one person even said he would take the charges off. They never did. They said they would research it and never got back to me either. This was over a year ago. Every time I tell them, this only happens when we all play games or live stream on the internet. They deny it has anything to do with them and say it's my modem and or router or am I using a splitter. We can have a tech come. Somehow, our internet works perfect as long as we just use it for browsing or checking emails. They lie about the advertisement too, I pay for their best connection and was told we could all play online games with no interruption by their sales lady who claims to have been a former AT&T employee. I was told this when I told them I was fed up and going to AT&T.

I am afraid that my account might be hacked. She accused me of trying to get out of paying the bill and that was an insult to me especially never being late on any payments before. I asked to speak to a manager, in the transfer she hangs up on me. I finally gave up on speaking to a manager about her rude behavior and just paid what I owed, and my account password has not been resolved

She kept insisting that I should buy the $99 package, even after telling politely, I was not interested. After knowing the cost information, I told her I will consult with my roommate, and call back. I was shocked when I heard her reply. She said: "after answering your all questions, and taking all my time, you are not even buying?". I asked if Comcast charges for customer service and time, but she hung up on me.

I never had a such terrible service before. I don't think anyone would like to buy the service with this kind of terrible response. I am highly disappointed. I hope you would improve the staff. Thank you.

Two days ago, my emails weren't being sent out at all. I contacted Comcast's customer service and asked to speak to a customer service representative. Lenard is the name of the individual that attended my call. Needless to say, he is the most unprofessional person I have ever spoken to. He would not let me explain to him my problem and would only repeat that Comcast wasn't the one with the issue. I was on the phone with him for about thirty minutes, until I got fed up with his lack of professionalism. I asked to speak to a manager or someone of higher ranking. He did not want to direct my phone call, telling me various times to say please and maybe he'll transfer me.

I am not playing games, nor am I acting a fool to be played with. I have a business to take care of and an office to run. The only thing I wanted was for someone to resolve my issue, not make matters worse. He had me on the line for about forty five minutes after he put me on hold and said that he was going to direct me to a manager. But he never did. He finally hung up the phone call after having me wait more than an hour and I felt extremely insulted. I am paying for my service. Therefore, I expect for my problems to be addressed when they happen right away. This was the worst customer service experience I have ever encountered. If this keeps happening, I might just consider changing to another service provider.

Today, I got a call confirming my appointment. Then I was told to hold for an agent. For 10 minutes, I was on hold waiting for who knows what. I hung up as that's just abusive on top of all of the abuse. I have already taken with the lines about the problem being my fault. So I went to the online chat. Someone named Zion had no idea what I had been called for other than to confirm the appointment or what further information Comcast could possibly need. Unless I get an explanation, that is just harassment and Zion certainly couldn't provide one. I just want internet service I don't have to fight for. I realize that I live in an infrastructure challenged environment, but would like a deep discount if the service is going to be so poor.

I called back a little while later and asked to speak to a supervisor and told her what was going on. I told her that I wanted the $100 back on my account. All she said was that she could give me $50.00 for all the trouble that I had been through. I told her I wanted to talk to one of her supervisors. She made an appointment for me to talk to him. He called back about an hour later. When I told him what was going on, he told me that he would make sure that everyone would be informed of what had happened, so it would not happen again. I told him that I felt like I lost my money, because it was not used for the right thing. I told him that he needed to have more communication with his people. If they had told me that the money was going for a bill, I would have not had any problems with that. But since I was told differently, I feel that I was misled. I told the guy I talked to that I would tell people not to use Comcast since they are a joke.

At this time the matter has still not been resolved. I told Comcast to get this garbage out of my house before it winds up on the curb as garbage! I will go back to DirecTv and a DSL connection for the internet.

In testing the modem, the technician said that he had no signal and needed to access my wiring in my backyard. Once he left and my internet was up and running, my DirectTV no longer worked. I called DirectTV and they troubleshoot everything they could. They came to the conclusion that whatever wiring job the Comcast technician did had screwed up my DirectTV connection.

I called Comcast at least ten times this week and nothing. I was told that a technician would come out to fix the wiring in my backyard and that I did not have to be home. But when I got home that night, there was a note on my door that said, "Sorry we missed you. Please call back to reschedule." What an idiot. The technician came but did nothing!

I have called back today and got a real attitude from Curtis ** who said that he was a supervisor. He didn't even care that I was inconvenienced by Comcast and I am now going on a week without a TV.

I don't know how this company is still in business. The employees have no customer service skills and the company itself provides substandard service. I have filed a complaint with the FCC and BBB this morning and now I'm going to write my congressman and the local TV stations. I have names of everyone I spoke with and will mention them all. After they come and fix my issue, I'm switching to Cox Cable.

For the last three years, I have been billed for "equipment" that we did not have, because we already owned the necessary equipment and chose to use our own. After terminating the service, they began billing me for the equipment. Over the years, I spoke with many Comcast customer service people and collection agency reps. Each time, I ended the conversation believing that something had been resolved. In one of those conversations, I was asked about the equipment I had in my possession. I provided the manufacturer and model, and was told that Comcast had never carried that equipment. Finally, I thought, as usual, that the problem was resolved, but no. Inevitably, I would hear from another collection agency about payment for equipment.

About three to four weeks ago, I was told, with sarcasm, that Comcast would run the serial numbers in their inventory to see if they had the equipment, and I would receive a letter as to the findings in 10 days. The customer service rep made no attempt to hide his belief that I was lying about having the equipment. I couldn't help wondering why it took three years for someone to even make the offer. I had little faith in their inventory, because the company had proved themselves to be incompetent, but my only other options were to pay for equipment I never had or file a lawsuit. I checked the mail today, and there was no communication from Comcast. I braced myself for yet another phone call from their customer service.

The customer service rep checked the account and told me that they had received my equipment. I really had to hold back when I told him that they didn't receive anything from me, because I never had the equipment. Apparently, the equipment was found in their inventory. I wanted to know why I didn't receive a letter. I told him that, after all this time and being led to believe that the problem was resolved so many times, I wanted something in writing. He couldn't send a letter, so he called another department. The second department conveyed they could not issue a letter. Instead I would have to go down to an office to get a letter. That would be a half-hour drive (one way) for me and standing in line for an eternity, and honestly, I don't believe anything would come of it. I would lose at least half a day. Since the mistake was not mine and I have been put through hell over this, I believe they owe me something, and for God's sake, all I'm asking for is a letter. So, even after resolving an issue, the company is absolutely impossible to deal with. Fixing mistakes is almost completely in the hands of the customer. Now, I have to wonder how long it will take to get this off my credit record.

All of a sudden, after being warned of an overheating issue by me, he shuts the laptop down, claims 'it was getting a little warm' and walks outside, waiting out there to get the cash and leave. I check the laptop, it's powered off, and it's not hot or warm at all, it's fairly cool.

After I finish feeding the baby, I go to power it on; my significant other is sitting with me, and boom. The laptop's boot.mgr file has been corrupt or damaged. The laptop worked fine before the guy had it. I had just used it. It's a school laptop. I'm livid, and crying, since my newborn's birth day pictures are on that computer.

We call Comcast, they say they'll get back to us, that they're sorry, they're going to fix it, etc. We just wanted it fixed. We waited 2 weeks, and then called again. This time he speaks to someone in Jacksonville about it, and she says that it's going to be taken care of, no worries. We wait another week before this guy Robert calls us and gives us 2 options: 1) We can pay to fix it and Comcast will try and reimburse us, or 2) He can take it and his tech can fix it. We're a low income family with a new baby; we can't afford option 1, so we go with 2. He comes 2 days later and picks up my computer.

2 weeks pass, and we have no idea what's going on, and the guy is ignoring our calls. It's been over a month since this whole thing started, and today, he tries to tell us that his tech said that the hard drive got fried and it had nothing to do with the tech, so they want us to pay to put in a new operating system. That's over $150.00. We don't have that kind of money. I've complained to multiple people with no luck, they don't care. The laptop worked when I gave it to the tech, and when he gave it back it was broken. That's ridiculous!!! I'm ready to sue them. I just want them to fix my laptop, and compensate us for the internet we didn't get to use in the meantime, and now they're shuffling the blame around. Don't go with them, ever, unless you have no choice!!!

After a couple days, the cable was only 2 feet off the ground and I had to step over it several times a day and tripped and fell one time. A week later, nothing had been done. I called Comcast, and they said they would send someone. Late in the day, no one had arrived. I called and they said there was no guarantee is would be fixed that day. I said it was a danger and I had already been hurt. They did send out a technician who buried the cable and who told me it should never have been left that way by the first technician.

I emailed Comcast and told them how I felt and mentioned to them a crimped cord in the front yard. They never even replied. I feel like Comcast puts my safety last and I agree with their own technician that it was an unsafe install and should not have been left that way, and I feel that Comcast forgetting to follow up shows how little they care.

In September of this year (2011), we received a phone call stating we had gone over our bandwidth, and again we were facing a copyright infringement. What they did not know was our modem had been struck by lightning in March of 2011, and was deemed "nonworking". Yet, no one came out to exchange it. We were able to get online just slowly. But as we had had a son with health issues, honestly the internet connection was the last thing on our minds at the time. However, according to Comcast, we downloaded 2T of information from August 1 to the 31st. It is way impossible. Those IT and tech geeks out there know how much information that is, as well as how hard that would be, considering we had little to no connection!

I called their security department again. I told them there was no way we did this. He suggested we change our security information again. It appeared, with all of the usage, that more than one computer was involved. So, we did. Now, we have been served a subpoena regarding a copy right infringement from AF Holdings that supposedly happened on April 9, 2011. It does not state what content was supposedly downloaded. As a consumer and a defendant, this information is supposed to be made available to me. I have the right to know what I am being accused of and the details of that accusation.

In addition, as stated earlier in this complaint, our modem was struck by lightning and we had virtually no connection. According to the security department, they cannot prove or disprove our system was hacked, only that our IP was used to do it. Well, I may not be the sharpest tech tool in the shed. But shouldn't Comcast, if they are going to incorporate these security measures, at least have the technology to see if the information is being routed to another computer. I feel that since they cannot "prove or disprove" hacking, they have no right to cause this stress on its customers that pay more than they should for internet.

I will be filing a formal complaint with the FTC and the BBB. I will also contact a good attorney that may want to make a name for themselves and try to incorporate a class action suit against Comcast. It is for falsely claiming to provide security and falsely accusing its customers of illegal practices without adequate proof to back that up. For the record, prior to Comcast service, we had AT&T. They were able to show us on 3 different occasions that our internet was being hacked and give the name of the modem using our connection!

I called to complain and at the Executive Corporate Office, the man told me that they were forbidden to change anything without the customer's authorization. He called back, after researching, and told me that a technician "coached by the supervisor" did in fact delete the information without my knowledge. I told him that I got ** over and no one there had to have any accountability for those actions. He did not address that comment at all, but told me to call him if there was anything suspicious going with my email.

He went on to say that the tech was a "real nice guy," etc. which I did agree--they're all nice, but that was not the point. I told him that I was the one that got hacked into with no way of ever finding out because of Comcast and I was tired of them (previous encounters). He offered no apology and did not suggest anything Comcast could do to make up for this obvious breach of rules and security.

Warning: Comcast locks you in a 3-year contract and if you decide to cancel, they'll charge 75% of the remaining terms. You have to request 4 trouble calls before they "may" consider waiving the cancellation fee. The senior tech says there is "noise" in the line and does not offer a resolution to fix the issue. They just leave us in the dark about what to do next. Calling is a pain over and over, and holding and holding. As of today, 10/4, service is still unreliable and unpredictable. We're glad we still have our AT&T DSL service that never had an issue. It just maxes out at 6mpbs. Do not order Comcast. They are unreasonable to new customers and will not accommodate or listen to your story. This will be posted on other consumer complaint websites and forums.

When I got fussy, they told me that I wasn't authorized to speak to them about the account. I asked for a direct line to customer service and they said that there was none so I had to call the main line. I found the direct line to customer service on the Internet, called back and was told that the rates would eventually rise to $60 a month! Comcast has a monopoly on Internet here on Ft. Meade, and their shoddy customer service will hopefully make the company go bankrupt.

I made a payment on 8/10/2011, which was applied to my closed residential account and not my current business account with Comcast. Since that time, my business services have been disconnected 4 times for non-payment.

Each time I contacted Comcast I was told that the payment would be credited to my business account, but it has not. As of today, I was informed that their practice is to issue a check within six weeks. I was assured that someone from Comcast would contact me to inform of the status of account. However, these were false statements because my service being interrupted is the only indication that the issue has not been resolve. (On several occasions I have contacted Comcast to see if the issue is resolved. At the time I was told that it would be noted on my account).

When we call, they are unprofessional, leave us on hold for far too long, and when they get back on the phone, it is never the supervisor or the manager that I requested. It normally takes about three hours to even get a supervisor on the phone, and when they do finally get on the phone, they tell us that they have to open an investigation into the matter. This has been going on for about three months and I have even taken the modem up to their office so they could verify that it did not belong to them.

After they scanned it into their computer, I gave them some time and called them back (about two weeks) but they did not even have my modem in their system. Actually, they have no notes in their account in regards to this matter. I have made several complaints to this company in regards to their service and they do very little to resolve any of the issues. I still have the line they ran outside hanging on by a shoelace. I have heard about 10 different times that they need to take care of this and they will make an appointment.

They actually sent someone out (2 trucks) who backed up to the pole, looked at the shoe lace real closely, and then left without even speaking to us or looking at us (it is still not fixed). I am very frustrated and I am getting no help from this company. I have seen many other people with the same complaints and I honestly want to start a class action lawsuit. This company needs to be stopped!