Xfinity Internet Reviews

That installer never showed. I called the national call center (the only number provided) and they said I should be able to go ahead and set up the Self installation kit. Of course it didn't work. After several hours on the phone and another technician no-show, it was decided that I would have to start over and have an appointment for another installer, this was at the end of May.
That installer showed up, but was unable to get the service working, because he was not qualified to go up on the pole outside my house and fix the problem there, they'd have to send an engineer. Only they can't schedule an appointment for an engineer, and they never can tell you if that person has come out or not. I called to cancel in Mid june, but the person I talked to assured me he could send someone out to take care of my problem that week. Of course that person never showed up.

So I promptly cancelled my service that day. Then I finally got a call from someone who actually works for Comcast in Detroit. He told me I never should have been sold a modem in the beginning of May, and that they are still going through detroit upgrading the equipment in some neighborhoods. Why doesn't anyone selling the modems know this? Why have they wasted ao much of my time? There's not one person at Comcast that has any clue what anyone else is doing. The national call center, which is where all calls for technical assistance are directed, is completely useless. They don't knoe what's going on in most local areas. Unfortunately for me, like many others, Comcast is the only choice for cable internet in my area.

When we called to get the service shut off and to get reimbursed for the months of service that we had been charged for yet never received, we were told that we would be reimbursed as soon as we turned in the modem. We did that, but still continued to be charged for service. It seems that everyone we spoke to tried to shuffle us off to someone else. Either that, or they would get very secretive about information. One supervisor told me that he was not allowed to give me the number of the billing department so that I could resolve my problem.
I do not want to pay for something that I never received. Finally, I after faxing copies of the modem return receipt (to no avail) and being kept on hold for about 4 hours, I have gotten them to reimburse me for the months since the modem was returned. But I still can not receive compensation for the two months that we had the modem but never had service. I am willing to pay for the modem rental fee, but I do not want to pay $100 dollars for internet service that I never received.
Mostly, it has been an incredibly frustrating hassle to try and hunt down someone who can help me. Since Comcast has a monopoly on Philadelpia's cable market, I can see why they wouldn't bother giving good customer service. I really hate the thought of a company structured around ripping off their clients and making themselves extremely unavailable.

Renee should complain in writing to the Philadelphia city agency that licenses Comcast.

They tried to give me a mid August appointment. I told them that either it get installed this week (week of July 23-29) or forget about it. So they scheduled an appointment for the 29th and no showed.

Then I arranged to pick up the software and install it myself. After installing it, I found out that they didn't install a ethernet card or provide one which is supposed to come at no charge to the consumer. I offered to pick one up and install it myself, but they declined. Now they want me to schedule a 6th appointment. I am so tired of them pushing me around. Since I am forced to do cable through Comcast, there isn't a whole lot to do and they seem to be taking advantage of that. Can you help me on this?