Kinetic Reviews

Our Attorney General requested customers of a couple other providers (I believe Verizon and TW) to run internet speed checks and report the results. We ran it just to see what we, as Windstream customers, were receiving. Paying for 3 Mbps and getting less than 1 you would think is unacceptable even for the company, but it is standard. So I call and ask about my results, they try to sell me a plan that guaranteed 1 Mbps but was more than the 3 Mbps I was already paying for. What do I get with my next bill -- AN INCREASE, because my bill hasn't increased in years (guess I was lucky for a little while). Besides the increase what I found out was that our area is in need of an upgrade for the system. So when do you think they told us that the upgrade was coming? NO PLANS. And what options do we have??? None unless we want to go to a satellite. Would I recommend Windstream to anyone -- NO.

I have been in the medical administration business for 30 years. I have never dealt with a worse vendor in my entire career. Support is not responsive and never seem to completely resolve our problems. We have been with Windstream over 3 years and the service and equipment and connection performance has never been what has been promised nor has support been responsive. The only reason I gave them a 1 star is because 0 stars is not available. My frustration is at 1000 stars.

I have been paying for Windstream's premium internet service for nearly a year and have yet to have continuous service. I have called and complained and they sent out service techs who are by far wonderful. They found a broken cable about a 1/2 mile from my house, eventually got it replaced (had to wait on the engineers) and now every time there is an outage or a problem in the hub, I end up having to get another router. I made a complaint to the GA Public Service Commissioner's Office (online) and it was a matter of days that Windstream Corporate Office was calling me, giving me the contact info of the lady who was overseeing the resolution of the issues. I have had one episode since that conversation and believe me, I still have her information. I have received numerous credits for the months that I have been receiving substandard service.

I have been experiencing extremely slow internet speeds on my desktop and my roommate and her son, who connect wirelessly, have had a difficult time staying connected at all for several weeks. I finally did a speed test and my download speed was 2.21mbps and upload was .41mbps. I called Windstream and was told that they were having a "know issue" with my kind of router and that they had no idea if or when it would be fixed. Since I rely on my connection for my college classes, this is completely unacceptable. If this is a known issue, they need to notify their customers and either fix it or replace the existing routers with ones that have no issues, but their answer is to hope that no one will notice or will be too stupid to question it. I am paying for the highest speed connection they offer and can barely connect, but they just keep taking my money and say and do nothing.

As a conscious consumer I set for up installation of new services 2 weeks in advance of the date that I was moving into my new home. This installation date was critical for monitoring medical equipment, communications at the house and to be able to work from home. The experience to date with Windstream has been horrible, very time consuming and extremely stressful. I was given numerous "excuses" why the date for services did not occur. Everyone just seemed to make up some different excuse. We were never contacted to be advised of a change in the installation date (without me initiating a call). I have spent countless hrs. on the phone and been given several dates for installation of the inet that just push out further and further. I have a 0 confidence level that I will have inet installed by the current date promised of Jan. 24th (or any date) as previous commitments have not been kept.

This has been an issue going for at least three years now. I've opened countless support tickets and spent hours on the phone and waiting for techs at home. I got the 12Mbps package they offer, but I hardly get those speeds. If lucky I will get 3 or 4 Mbps a couple days, but the average I get is below 1 Mbps. Customer service always blames it on the devices I have connected and that those devices consume all the bandwidth and that's why I have slow speeds. I have run countless speed tests (and of course documented) connected via cable and wireless, with phones, tablets, computers, video game consoles, with all the devices connected to the internet, just one connected, you name it, all the combinations I can come up and the results are always consistent, less than 1Mpbs.

Had to call numerous times to obtain service because this pricey company is the only company available in my area! Then when they came out they did not bury the line yet they ran it across my yard and into my neighbor's yard! So I had to call again to have them come out to bury the line. Then I never received a bill and could not go online because I did not have the home phone number nor did I ever receive an account number. Getting CS on the line was horrific. I was then notified that I was being charged extremely high late fees BUT I NEVER RECEIVED A BILL!!!! AND NO ONE WOULD ANSWER THE PHONE!!!! After finally contacting CS, they transferred me to the Financial Department for another 25 minute wait!!! This is horrible and I finally said forget it! My kids will just have to go to McDonald's or the library because I refused to be ripped off by such a horrible company with horrible WIFI and customer service!

Our internet was out for 8 days. They couldn't find the problem so scheduled a tech visit - for the following Thursday at 6pm. No one showed up or called. When I tried to find out why the next morning I was told it had been an area outage but it was re-established the previous evening at 6:21pm. I tried it and sure enough we had internet access. OK but an area outage for 8 days... I don't think so. No one in our neighborhood had lost internet. Someone is not telling the truth. I can only wholeheartedly agree with eveyones comments on Windstream's lack of concern for customers in areas where they are the only provider. We certainly would switch if there was another company in our area besides satellite which is too expensive on a fixed income. I don't know that anything can be done but I thought the days of monopolies were over. Obviously not!

I want something done about my internet speeds. It didn't matter if I had a 3mbps service or 12mbps service my speeds have never been anywhere close to that in the evening hours when I actually am home to use it. My speeds hover around .80mbps during this time and everybody always tells me everything is working like it should. I've never felt like I get what I pay for and believe me if I had another choice in IPS I would have left years ago. They are a terrible company but I have no choice where I live. It's pay for Windstream's horrible monopolized service or live without access to the Internet. I have filed complaints with the FCC but I fear nothing will ever be done. Even as I write this I have been waiting on a Netflix episode to load for 15 minutes and it's still not playing.

"Very dissatisfied" doesn't even come close to describing my experience. I gave one star only because there is no option to give less. I own an animal clinic and we rely heavily on our internet to receive reports from our outside lab, send referrals and consults, send and receive patient records and send/receive radiographs as well as paying bills among many other uses. Our service went out on Thurs, Dec 22, as it does about every other week. We reported it immediately. No technician came to repair it Thursday or Friday. When I called they told me the repairman had come out Friday. Well, we close at noon on Fridays and they have that in our records from the many previous times they've had to come out for repairs. I waited until after 2:00 and no one had shown up.

Our phone lines have been down for over two hours. Called tech but they have a recording saying our phone lines are down. Well thanks I know that much. OK I have a business to run so I need to know how to transfer calls to my mobile phone and please let me know when they will be up again. You can't get this information and they just end the call after the recording. So try chat. OK 6:15 minutes later I still have the "We will be with you shortly" message on my screen. Nope update 8:07 minutes. Windstream was one of the worst decisions we made when it came to phone and internet. As soon as I can get out of the contract I am gone.

I order service on 17 Nov and I am still currently waiting to be connected. I have call about once a week to check the status of my order. I continue to get the same response "the engineer will contact you". Still nothing. I work from home so this is my livelihood we are talking about. Windstream don't seem to care. I'm still waiting to hear from the engineer. I have to have service by 28 Dec or I will lose my job. Thanks Windstream.

When beginning this process I was contacted by the company and they had a much superior product... blah, blah, blah. When they were reading off the extra charges that may be incurred I voiced questions which I was told would be answered when they called to set up installation. The service guy just showed up and I started calling. I was supposed to receive a 30 free trial and a 12 month waiver on the rental fee. 1 week later I received the bill. When I called to explain that I was still on my 30 day trial, I was told they do not offer these trials. Then told they have a 30 day satisfaction guarantee. When I asked for this option I was told it wasn't available in my area. Then they came to disconnect and cut all of my old service off when everyone was gone, they also left all of their equipment. Wonder if they want to buy it back?

Terrible customer service. 8 day wait for engineer. Probably the worst customer experience I have ever had. I'm 48 years old and have been in America for 3 years. I have never experienced a more incompetent company than Windstream. Nobody knows what they are doing, nobody knows what anybody else is doing, nobody does what they say they are going to do and they seem to break what works with no explanation for why. Terrible, terrible, terrible and worse.

I am trying to become a professional gamer. I lose so many matches just because the internet give me lag spikes throughout some of my matches. I am so sick of it. I just don't know what do. I guess I will just have to throw my dream down the drain because of my internet connection...

I have had Windstream Internet now for five (5) months. My biggest problem with them is that my bill changes drastically each and every month. When I signed up, I was told my bill would run about $85.00 per month. Since that time, I have received bills for over $130.00, $140.00, $110.00, etc. NEVER near what they stated at the beginning, and NEVER the same every month. I have spent countless hours of the phone, being switched from one department to another, getting credited (only for it NOT to show up the next month).

My parents have been with Windstream for three years and it's been crap this whole time. It's slow and constantly buffers. You have to restart it five times a day because it stops all together. I'm always booted off at night when we have no restrictions. It makes my streaming lag. They never upgrade, just give you the same stupid box every year and you have to call for them just to do that. Overall, it's a waste of money. Plus side, I talked my parents into switching providers if it doesn't change when I call Windstream tomorrow.

I have been a Windstream customer for many years; I am not sure how many because I have gone from the company being first AlTel (much better!) and before Altel, another company, long disappeared from the scene. As time has passed with Windstream, I have experienced the service overall to be less and less consumer-oriented. I live in a rural area and the attitude of the company seems one of being: "We're your only option so we don't have to pay attention to your needs, nor the quality of what we offer you." I have scanned through the complaints at this site, and I can find nothing I disagree with. I am prompted to write because I just received my bill online and find a $6.50 fee tacked on that is labeled "Internet connection fee"! I already pay a $32.00 a month charge to Windstream for my internet. Of course, I am expected to understand this charge! I haven't a clue.

I have been a Windstream customer for many years primarily because I live in an area where they have a monopoly on the phone lines and therefore a monopoly on the phone and internet service in the area. My main complaint right now is with their repair service in the event you have a problem with any of their equipment. I upgraded my internet service and was told they were so busy it would take 6 weeks to get someone here to do the work. So the day the work was to be done (which had a window of 8 am to 7 pm) Windstream called and canceled about 10 am and said he would be here the next day. So the work finally was completed but a problem with my caller ID surfaced immediately and Windstream said that would take another 2 weeks for repairman to make it back out.

I have phone and internet service through Windstream, although I never use the phone. It's supposed to be high speed and it is as long as you're plugged directly into the modem. Wireless is about 1.5 Mps. I tried talking to customer service about the problem and they said they only guarantee the speed when hooked up directly, not the WiFi, even though I pay $10/month for the modem and wireless router. I asked if I could buy a new modem and router and they said I could, but they couldn't provide any help if I had problems with the other device. I told them they're not helping with the device I pay them to provide.

The service provided is so bad and has been that way for years, we have stopped bothering to complain... It does no good. Can't even stream a movie in low res without countless delays for buffering. Internet is SLOOOOOOW. If you can avoid Windstream in any way do it!!! Crappy company, poor service, uncaring personnel.

Ordered internet service around October 15. Finally received a confirmation number, then a different one, with instructions to schedule installation. Called the number supplied who informed me that neither confirmation number was valid. Waited a month. Received a bill for telephone service, which was not ordered nor installed. On Nov. 26, Called billing number, who stated that internet service was not available, and they would credit my account. But I had to be transferred to another number to terminate service. Waited 48 minutes on hold. Called back, waited 28 minutes on hold. Tried their online contact. After filling out the form, the site came back with an error message. Tried online chat. It came back with an error message. Called billing back and finally got a human who cancelled the account and gave me a confirmation number. Absolutely the worst customer service that I have encountered.

After 5 years stuck in an area where Windstream has an effective monopoly on 'high speed' internet access, I'm finally moving, so It's time to review. Pros: No problems with automated billing, online account management interface is fairly well designed, timely storm outage service recovery. Cons: Cheap DSL modem/router components fail, predictable service outages during any precipitation event, rural hardware maintenance clearly not prioritized, bandwidth ridiculously limited for the price, bandwidth not as advertised, multiple dropped connections per hour on a daily basis (twice while typing this review), poorly trained telephone and on-site support staff.

1/8/16 (Tuesday) lost internet. Called and service tech was going to forward problem to another tech... Latest to have it fixed would be Thursday 1/10/16. 11/9/2016 Called again 10:32 am. Going to send out a tech. Was told the 1st ticket # was sent to the wrong department, Second Ticket # was corrected to dispatch a service tech.

I've been a Windstream customer for at least five years. I have a lifetime contract for unlimited High speed internet that cost $59.99 for 12Mbps download speed, but recently (maybe 5 or 6 months) it seems the speed throttles down at certain times pretty consistently. When I call, they want to send someone to check the inside of my house (cha-ching), because clearly (or so they tell me) the problem is inside my house. If that's true, why does my download speed work great during the day, but dips so low at night and on Sundays. It literally takes at least a minutes for a response, just like a good ol' fashion dial-up connection. My recent speed check result was 1.41 Mbps download speed and I'm not surprised.

WindStream is the most horrible worthless pathetic joke of a ISP to exist. My max download speed is 300 kb. I was promised I would be getting a minimum of 3 mbs. CS is a joke. None of the people know what they are doing at all. UNPLUG IT AND PLUG IT BACK IN. **. That. They inflated my bill from 60 a month to a 100 a month so I am paying 40 dollars more than I need to in order to have internet that is 17x slower than what I was told I would get. Bottom line, WindStream is a complete joke and is not even remotely good enough even IF it's your only option. Pure ** those that review Windstream and say it's good are employed by them or are not avid users of the web.

We been a customer of Windstream for around eight years, as they were the only Internet provider in our area of Kentucky. Recently we bought a Roku device in order to watch streaming news shows as well as other live streaming shows. Our reception is less than perfect as when watching these live streaming shows on Roku they frequently drop-off and buffer or have to re-load. This is not good and believe they could provide adequate bandwidth for us as they provide in larger Kentucky cities. We are charged the same price but receive less than good service. We checked with a local computer place and they said that Windstream doesn't provide enough "Bandwidth" to provide quality service. We checked the system control on our Roku Device and under "Internet Connection" it is rated "POOR". We feel we should receive the same level of service as the larger cities as we are charged the same.

There is no possible way I could recommend Windstream. They are possibly the WORST company I've dealt with in my entire life, and that is really saying something. I've been with Windstream since 2008, and unfortunately they are the only ISP around. Their HIGHEST speeds are only 25 Mbps DOWN and Mbps UP.

I have had my services with Windstream ever since June 2016. That is the month that all my problems started occurring. Windstream said it would be six weeks or around six weeks for my line to be buried. It is now October. The line is still not been buried. After numerous phone calls emails and notes written on my account not one thing has been done. The wire that is supposed to be buried is on my neighbors land. My neighbor is a farmer who grows his own crops and fee for his animals. My line has been placed going directly down the middle of his field. In order for him to get his crops he has to cut my line down because there is no other way for him to harvest. Like I said I have called many times and talk to many people. Nothing has been done.

Dumped TWC because of unethical billing practices only to receive unethical billing practices from Windstream. I subscribed to the Kinetic Preferred Bundle because of a $250 one-time credit. My first bill arrived today. The bill is deliberately confusing so they can mask over $30 in surcharges and taxes. In addition, my credit was not posted. After speaking with, not one but two, customer service representatives, I have been "assured" the credit will post to next month's bill. Stay tuned...

DON'T FALL FOR THIS COMPANY'S SALES PITCH! We were sold a business phone and internet package that they claimed was comparable to our existing carrier - it is not and neither is the customer service! Their prices have increased every 6 months. Meanwhile we spend hours (sometimes whole days) without phone and/or internet service. When you call to complain they just re-route you to other people, never resolving the issues. WORST CUSTOMER SERVICE WE HAVE EVER DEALT WITH!

Overrated and overpriced and deceptive. Pros: Service has been fairly reliable for the 5+ yrs of using them. Cons: Was paying for 12Mb of service but only getting 3Mb of service. We had no idea how long the service was like this but would suggest that all Windstream users do speed test weekly or monthly. When complaining about this they indicated that they could not refund any money because there was no way to find out how long we were running on 3Mb.

Windstream is awful--so bad in fact that I took the time to register with CA just to complain. First off, we have been customers for YEARS, and have lived in this house for 40+ years with the same phone number so we were loyal customers to whomever before them. We were on vacay and I missed the Sept payment. My bad--I own that. However, NO notice, NO phone call, NO ANYTHING. Just shut off service. And they are a PHONE COMPANY. There is no reason they couldn't have used the phone to call and tell us or leave a vm. They just wanted their $100 reconnection fee. Horrible. I told the CS rep that we are also VZ customers and they hound you to death blowing up your phone with calls and texts to remind you that you are past due. That's why I've been with them 10+ years. Keep a close eye on your bills because W is looking to line their pockets anyway they can. :/

We have been Windstream customers for as long as they have been in control of our area. We have suffered miserably with long outages and painfully slow "high speed" internet for years because we had no other choice. We were unable to benefit from the new technology everyone else had, e.g. SMART tv's and streaming devices because of constant drops and slow, slow speeds. Customer service was very agreeable every time I called and said they could see all the drops and they'd send someone out, then I'd hear the same story that everything looks fine. I finally had a tech to look me right in the eye and say "Windstream sucks!" Finally, after many painful years, HughesNet is available in our area and I am free of Windstream.

It took almost 4 weeks to install the service and gave me appointment times between 12 to 10 hours. Initially got a half of the service that work in an acceptable speed, and finally got full service but doesn't work any faster and customer support is telling us that our equipment's fault and then they hung up on me. I've had phone service for a week and I'm about ready to turn them off.

Been a customer since they bought out iowa telecom and have been going to upgrade internet since 2009. Still today where I live in iowa my speed is point 8mb of service. Been holding on but continued to be lied to about upgrades. Now maybe they say by 2019 3mb speed. Windstream sucks.

I've been a customer for 8 years, and I've put up with all of the outages and slow speeds because the price used to be right ($35/month). Over the last year the price has slowly gone up, and is now up to $65/month! Last week we returned from vacation on Aug 17 to find no internet. I called on Aug 18th and was told it would be fixed by Sat. When no one showed up on Sat I called on Mon (Aug 22). I was told "oops, no, your ticket is set for Sat Aug 27th." So a week and a half to get a service tech to fix our internet?! Ridiculous! Unfortunately for us, with our luck, my wife started a new online job and now can't get her hours in (because the library and coffee shops have closing times and she'd normally put in some evening hours).

I set up internet for our home. Service is supposed to be installed today. Windstream is the ONLY internet service provider for my area. I've tried to get other service with no luck. I knew most people disliked or hated Windstream. By that statement, I mean EVERYONE I ever spoke to about Windstream hates them. I think I will be included in that group. Here's why: I had a bad foreboding about how this was going to work out from the get go and I was right. I kept getting emails saying I was getting a different service than what I was ordering or emails telling me the price had changed and even several phone calls from an automated system telling me these things. Their automated system didn't work (I would press the number to be connected and it NEVER worked) so had to hang up and call another number to discuss yet ANOTHER problem with getting service installed. Got everything squared away, or so I thought.

I have had Windstream DSL for over 8 years now. I have changed modems and routers, ran new lines inside my home and even paid to get the fastest speed they have available. Still, my internet is painfully slow and frankly seems to be getting slower. I have called them multiple times but never get the situation resolved. I have no other real options for internet in my area unless I want to go to a satellite provider and get limited data. I am so frustrated with Windstream and their pathetic product. Normal websites often take several minutes to load. Sometimes the speeds are better and sometimes worse. It is so slow right now that I can't even run a speed test. Windstream DSL is a waste of money. As soon as I find an alternative I am gone and never looking back!

I was promised 12 mbps when I was looking to buy a house in the area. After purchasing the house the Windstream installer announced they had to put a throttle on my internet to 1.5 mbps. I initially was charged 63 per month for phone and internet. Now it is 100. The phone line has never worked. Always so much static. I have to use the cellphone. Customer service never answers on any media.

I have been a Windstream Communications customer since December 2015. We have been very disappointed and frustrated. We have made multiple calls for help and get the same old "it's our fault" from support. It's pretty clear that their network in this area is insufficient to serve the needs of all the customers here. There are hundreds if not thousands of complaints here and nothing is being done to correct the problems.

Our business was a long term Windstream corporate customer until this year. We received a notice from Windstream indicating we may see a modest rise in our monthly fees. Then they hit us with a more than 250% increase in our bill. No real notice and their response to our discussions were POOR and unprofessional. Highly recommend finding a different partner for business internet needs.

As I write this I have been waiting 1 hour and 9 minutes on the phone for someone to answer. I called the main phone line and from experience now I should get online and start a chat at the same time knowing that someone would eventually answer. Chat did answer, just to give me another phone number to call. Haha. So I called that number and still on hold. I have a billing question... again. I seriously do not understand how this company stays in business!!! At this point, I am not hanging up, I will leave my phone sitting on speaker phone all night if I have to! If there was another broadband company available in my Texas town I would change but Windstream has it here and they are my only choice. Charter where are you? ...Oh someone answered... I'll fill you in on the call after we hang up.

Windstream here is a total joke. We called last week because once again we have intermittent service and they said they would be out by Tuesday, a week later. Well here it is Tuesday and no show. Called Windstream and we were bumped due to higher priority service call. "Why did you not call?" "We don't need to"; was their answer. Called other service providers and no one is allowed to service the area. Called the city government and they said Windstream has a basic lock on the area due to federal funding. Am calling the State Representatives and governors office. This is monopolistic practices (in my opinion) supported by government regulation.

We signed up with Windstream because Dish Network sent us to them for service. Since day 1 it has been garbage. We can't even run our Dish On Demand because the Internet signal is too poor to use it. We have made entirely too many calls and got no help. They say unplug and repugnant the router. Nothing changes. They said "Get a high speed router." It cost 80 dollars. We did. Nothing has changed. I bet if we stop paying our bill we go to collections yet they can legally rip people off and No one helps us people who are paying for their garbage. Why can't anyone help us consumers? What they are doing should be illegal. Currently desperately searching for a reputable service provider because Windstream is neither.

Internet service is awful. Customer service gives you a different answer every time you call. A year ago I was told that the "copper cable" was going to be changed to fiber optics. Six months ago it was close to being complete. Just called and received an answer that my area was not slated for any changes as far as being update to fiber optic cable!!! It is sad when there is no other provider in the area. Still have to pay for awful service and they know it!

Dido... everything these people have said is 100% accurate... I'm just not sure which is worse - Windstream's customer service or their internet, because they are both pretty darn horrible!!!

Currently working on finding a new internet provider as Windstream is, by far, the WORST supplier I have ever used. Everything was working fine until they started promoting their faster speed and kept pressuring me to upgrade. When I didn't upgrade it seemed my internet magically stopped working as well as it used to. When I called and brought this up they said it was a coincidence and that it was because I had too many devices using the internet. I have the same amount of devices using the internet as I did two years ago. Their internet is horribly slow and their solution is to unplug the modem and then plug it back in... Who has time to do this multiple times per day? They also have charged me for things that when I called and asked what the charge was for, their answer was "I'm not sure". Very helpful... They are not a trustworthy company.

STAY AWAY FROM WINDSTREAM!!! I got the no contract deal they were offering for 50.00. They have a contract with Dish so they forwarded my Dish bill to Windstream. I never saw a bill for the internet at the 50.00 rate. My bill kept getting higher and higher and their customer service is a ** joke! Every time I had a question about my bill they made up every excuse in the book about them not knowing. I pay my bills on time and I have never been late. Last month was the final straw, I got a bill from them saying I owed them 414.00.

Windstream is without a doubt the worst provider I've ever used. Not only is their bill high, their internet is slow and not good. On top of that. The wait time to talk to a customer service rep. is 45 mins every time. The Rep I got to speak with when I went to cancel was super ignorant about me wanting out of their trashy internet service. Also, the technician that they dispatched called me and said he doesn't feel as if it's necessary to come to my house because he said "I don't think there's a problem". I haven't had internet for 3 days. I'd say there was a ** problem guy. Hope this was useful for anyone thinking about getting their internet from windstream. Have fun with that **.

My internet will be down 11 days before Windstream "may" get to it. If there was a star lower than one they would get it. Windstream said all technicians are busy installing and upgrading equipment while I suffer for 11 days working in a remote office with no internet.

If you can get service elsewhere, I suggest you take what you can get, because these people like the one I am on hold with right now do not care if you sink or swim and she would be better suited selling candy and tater chips at the dollar store or maybe gasoline at the local wallymart.

SERVICE is a joke. My connection has been down for 5 days and they do NOTHING. Down last time one week ago for 2 days. Every month it is the same. Good luck calling and speaking to a human. I pay for hi-speed internet service and get nothing. I think they should be forced to return your money when they do not provide service. They read from a manual and you plug and unplug your device and router, restart your computer, backdate it and nothing works. They said they are sending a tech out who never shows up. You have no service. They do not care. There is only one provider in my area and WINDSTREAM SUCKS! DO NOT give them money or deal with them. You will get nothing and pay for everything. There is NO service. They do not fix anything.

This is the worst internet provider that I have ever used. Takes forever to get customer service on the phone and then they do know anything. I will be switching back to Hughes.net. Good bye Windstream.

We have had them for internet service and phone service in a doctor's office for 4 years now. I have been with the company for 1.5 years. For the 1.5 years I've been here, we have had problems with the lack of service. We have SLOW internet. It's terrible to even try to get someone on the phone. The wait is about 30 minutes to be able to have them "open up a ticket." Then it goes around and around (like calling Dell) and nothing gets resolved. One excuse after another and the end result is always that it must be something wrong on our end.

We have been having increasing issues with our WINDSTREAM DSL. We have made numerous calls to them. The wi-fi capabilities of their system are nil, so we had to buy a very costly router to get wi-fi elsewhere in the house. Then we had to ask (nicely) if Windstream would turn off the wi-fi on the modem we rent from them. OK, done. The internet still cuts out off and on all day long. Many more calls have been made with no changes. Now, we set up a new plan with TWC - yes, I know they are the enemy, but there are only so many ways to do this when we allow monopolies. We decided that because of the current state of customer service at Windstream we would get the full package. Personally, I would just drop the landline, but I only get one vote.

If you have a choice of not getting Windstream don't get it. I have had slow internet for quite a while now and, after a few complaints still isn't fixed. That was two weeks ago. The only good thing Windstream has ever done for me was send me in a new router when our old one was broken and, we were going to switch providers. This review most likely won't even change anything about these greedy people.

If there were an option to choose less then 1 star I would have. I am so frustrated with Windstream. I have sent emails to Doug ** state rep. I have made numerous calls to Windstream's customer service department. I am paying for 1.5 mbps and on the average I get less than 1. Windstream tells me this is acceptable. Unfortunately I have no other choice. I think Windstream knows this. If ATT or xfinity roll into Blairsville, Windstream can pack their bags. Please ATT or Xfinity come to Blairsville. PS. I am paying 65.00 after taxes and all the other crap charges they add on. My daughters in Atlanta are paying 29.00 for blazing fast internet.

Had to actually sign up for this site to leave many years in the making review. I have been overbilled for many years for a service they obviously cannot provide (and which has been tested over and over by an independent person) only to be insulted over and over with letters sent to my home, in our names saying 'you now have access to even greater speeds' (At an additional cost of course). At the VERY MOST the lines they currently have ran down our road can 'possibly' provide 6mbps.

Horrible. Call in for support and on hold for over 10 minutes.

I have been a customer for 22 years. I am very dissatisfied with the internet service. When it does work, which is very rare the connection is extremely slow. We have been told repeatedly that we will have faster internet in our area "Soon" for 3 years and have yet to see it happen. I have spoken to numerous people in our area and friends in surrounding towns who all have Windstream and they are just as upset and angry as I am.

I have had no choice but to use Windstream internet for 16 years. I call every year and ask if they are going to improve the service; it is horrifically slow. Sometimes they lie and tell me they are putting new cables down and other times they tell me they have no money in the budget. It is a sad commentary on the U.S. and our government. India, Tanzania and China have incredible internet speeds but our government allows these companies to give every dime back to their shareholders, the 1%, and they give the average citizen nothing but extremely slow and shoddy service. If you have the choice DO NOT sign a contract with Windstream.

We wanted to have faster internet. Windstream did not follow up for months. We have dealt with them in the past with poor customer service issues. Our office decided to switch carriers. After paying them two months beyond when they actually were our carriers, they sent an early termination fee notice. We have tried for months to negotiate this. One of their employees finally sent an e-mail that they were forgiving that amount because we had been good customers for several years. Today I got a call that we were being turned over to collections anyway because that employee had no authority to send us that e-mail. We have no choice now but to pay but have never experienced such terrible relations with any company.

Horrible prices, no competition and they know it! Price goes up up up up up up up, not joking! Told me the last time that I will have another 10 dollar increase due to going off of promo offer! Except I have been with them for two years and the promo off ended after the first year! The tag on any thing and everything! And most of all of the taxes and fees are ghost companies. Try tracking them down they don't exist! Well anyway no other options, it's like a cartel here. Horrible! Stay away at all costs if you can. They will and do lie to you!

Have had a cable laying in my yard for a month and was told that they would be out on Friday July 8th. No one ever showed. I lose 190.00 in pay waiting on them. When you call them the wait time always exceeds 10 minutes and usually get disconnected when the agent tries to put you on hold. My god what is wrong with this company?

Every time we have a phone problem it is THEIR equipment. Was on hold for 50 minutes on my cell phone to report my problem or major static on online. Finally got someone on the line to tell them of problem. We noticed this on Friday -- reported it on Saturday -- and was told it would be NEXT THURSDAY to be taken care of. I stated this is TOTALLY unacceptable. Was then told they would flag ticket but probably still be Thursday. Asked for number as I wanted a week's refund on my bill. Gentleman gave me the same number I was talking to. This is POOR business.

I switched to Windstream for the high-speed internet last December. Biggest mistake ever. In May there was an area-wide outage for over a week. It came back and was working fine until end of June and out again. Started calling tech support and their response was it is being worked on. They never knew what exactly was out but it was an outage. Well, after dozens of phone calls to tech support and customer (no) service this is now going on three weeks with no internet. I have already called cable up to have it installed next Monday. I quit calling Windstream due to hour to hour and half wait on phone just to have them tell me they are sorry and they are working on it. Also many hang ups and sometimes they don't ever answer the phone.

Windstream is in the process of "forcing" existing DSL customers up to high speed Internet at a higher monthly rate which would also cause an increase in taxes charged to customers. I am in a rural area in N FL and Windstream is the only provider in the area. Towards the end of June 2016 I lost Internet connection for several hours. When I contacted Windstream I was told that they Windstream were aware of the issue and were working on it. I was then told by Windstream that all the repair calls they were getting were from customers using the same modem I have. Then I was told I can upgrade to new faster speed modem at a high monthly rate.

I have been a long time customer. Two weeks ago I see how much I pay for a phone I don't use. I called support and got a plan without phone and 6m internet for less money. It is suppose to be 3 but I never get 3. Two weeks later without any contact nothing had been done, so I was on the phone yesterday for over two hours, talked to four people, got hung up on FIVE times. One person says I can't get it and doesn't offer any help, the next says I can get it, and I should have had 6m all the time. The next says I can't get it again, and last tries to pacify me with a free modem, (which I probably won't get) not addressing any of my issues. I am so disappointed, I will try and find a new provider.

Their service is terrible and I'm stuck with it. In my area there aren't any other providers available. What you get is monthly outages on a regular basis with no regard for customer service. The reason I'm writing this review is because I have a very important exam to take and have been without service for two days. Yesterday I was waiting to talk to someone for 45 minutes and finally had to leave. I waited today to find out it is in fact a phone issue. I was told someone could not get to fix the issue until Saturday. TODAY IS THURSDAY! I am basically understanding this as it take 4 days to fix an issue in a very low use rural area. I still waiting for the camera crew to jump out and tell me this is some kind of joke.

We had an office manager sign up for Windstream 10 years ago. She was not the owner but was given full access. When she was fired it was an act of congress to get her name off of everything. Due to high prices and terrible service from Windstream we decided to change last summer. Windstream dragged it out and would not communicate with us but continued to send bills. After months of phones calls and emails we finally had a lady tell us the service had been cancelled. We STILL get bills and now have been turned over to a collection agency. We are now suing Windstream as of today. Good to have Lawyers in the family. They should be ashamed of how they run a business. Worst company we have ever worked with. Someone needs to do something about them. It is sad and they are sad. Ripping off small businesses and people daily. STAY AWAY!!!

Operative word here is STUCK... no other options. Windstream SUCKS. Can you say 'S-L-O-W' and that's just when it works, which is off and on. It's a nightmare. A 10 year nightmare that I have no choice but to live unless I want to move.

Windstream is a terrible company with high prices for their slow internet service which doesn't work half of the time. Their customer service is terrible. Everything about them is awful. Having been a customer with them for over forty years, it is now time to explore other options and get rid of this service. If you are considering using Windstream DON'T!!! Run and don't fall for their false promises. The only reliable thing about them is the bill!!

I changed to Windstream last Fall as they had claimed to have fast/reliable service at no up charges like I had recently experienced after a guest in my home used Facetime a lot and 'used up my minutes' with my previous provider - in 4+ years I had never had that happen. Anyway, service from Windstream has been horrible - I have called there at least 2-3x per week and had techs here several times due to poor transmission speeds. In March I received an email and a snail mail flier saying they were now offering higher speed transmission for an extra cost. I called immediately to schedule an upgrade. For a month I waited, called, waited, called --- mind you my home is about 50 yards from their box here on my road. Eventually it got installed and I am paying the highest rate for supposedly T1 quality service but my speeds for upload are often .01 instead of .8-12 like they are supposed to be. I work from home and this is killing me.

I hate Windstream. If I didn't have to have them I wouldn't. I've been with them for 10 years and have continued problem with their internet service. We've been paying high prices for marginal connectivity for years. Finally I decided to pay even more for increased speed. To do this you have to have a technical expert come to your house to do this. As of today I've been stood up six (6) times on this appointment. They give the typical "we'll be there between 8:00 am and 8:00 pm" window. That alone is ridiculous. I make arrangements to miss work, costing me time and money, only to be continually "no-showed". When you call customer service, you are made to enter your information to a computer, placed on never less than a 10-20 minute hold only to give all of your information again to a person.

This is a terrible company with terrible customer support and terrible technical support. I purchased high speed internet from here TWO years ago. Since then, I have called 50 plus times about technical support issues. Not being able to stream more than one device without the internet shutting down, the internet not working, the internet completely shutting down while only streaming one device, and with the internet shutting down it would lock up my whole device no matter what device I was on (phone, computer, tablet, Wii, or TV).

Living in Thomaston most of your life, you can say that things are a bit... well slow. While you are in town, you can enjoy AT&T, Verizon and even the infamous Charter... but mercy on your souls if you live outside of Thomaston, 11 miles out. You can't help the location as this is where you grew up at but only one Internet service provider offered Internet Service. Over the years my family been with Windstream (about 7+ years) and well, the service has been poor. From a paying price of 59.99 we was told we was going to have fast internet service. Instead we have the download speed less than 1 Mb/s, pings above 300 and the list goes on. We called on several occasions to ask for them to resolve the issue but we been given ludicrous solutions such as setting the wires somewhere else, and arranging the wires when it was set up by a Representative who set up the wires in the first place.

Called yesterday at noon. Was told it was an outage and I would receive a call once service was restored. Nothing at 7:00 o'clock that night so I called again. This time I was told it must be issue with line at house or modem. They said they would send someone out next Thursday. Wow! I told them both my wife and I work from home and that was not acceptable. Others have commented that you pay top dollar for a less than average service and I would agree. I'm trapped where I am at unless I go satellite. Many issues over the years and poor technical service.

Windstream is a poor excuse for internet service! We have called many many times to try to get help with our lack of internet. We have only got excuse after excuse to why we don't have better service. We are not able to even read our Windstream E-Mail. They ALWAYS try to blame it on our computers. But we have several computers and ALL of them have the same issues and that's WINDSTREAM. Why do we have to pay for a service we are NOT getting. If we have rainy weather we lose internet, for not reason at all we lose internet. WHY? Because Windstream can't provide us a service we pay for. We have issues with running over our data plan on our cell phones due to we may be using internet on our cell phones and all the sudden internet goes out and we are still online. That's ridiculous!

I'll keep this short and sweet. Windstream's service is atrocious. It's about as close to a monopoly as a business can get. Southeast Nebraska is absolutely getting shafted by a company that knows they can get away with not providing quality service to their customers, because, let's face it, we don't have a choice. I have never experienced internet worse than this. Let me establish a baseline for you: I've downloaded entire programs off a Verizon hotspot faster than I have loaded my homepage on this garbage. BOTTOM LINE: Do not subject yourself to such a horrendous provider. Pay the little bit extra to actually get something that will operate as it should. We pay for 12 mbps. Guaranteed 65% of that. This is what we get in turn... (Note: I tested the speeds at least a dozen times and this was the fastest speed I got back.) GARBAGE.

My husband has been on the phone for nearly two hours trying to resolve a technical problem through their so-called 'technical support team'. He has been disconnected one time, misdirected by their phone system to a completely different company that has absolutely nothing to do with our account, has spoken with one person after another, after another, placed on hold for extended periods, and has given his name and social security information and phone number and address umpteen times, but still has got no one able to help with our issue. Looking for a new internet service provider as soon as possible.

I have been a customer for three years in three different homes (Windstream is the only option here). In that time, I have experienced weeks of poor internet backed by empty promises to fix it. When it does get "fixed," it lasts maybe a few weeks before it acts up again. I understand internet issues every so often, but weeks at a time is unacceptable. To top it off, I've had multiple experiences where customer service kindly suggests it is the customer's fault for having too many devices pulling bandwidth or not giving the router enough rest.

So, how do I start? This internet service recently has started blocking me from accessing certain websites, keeps on saying DNS failed to connect, or just say the network has been changed. I've recently started to have to use a VPN to connect to these websites, 'cause Windstream blocks them. Now, onto what I'm really irked about. I pay for 55 MBPS download, and upload. I rarely get five for download, and only five-hundred kilobyte upload speed. Meaning, I am at half a megabyte for service. This is honestly the worst internet I have ever had to use. Where I live, it's Windstream, or dial up. Might I add, their customer service is very rude. They also lie about you having an account with them. So, my advice? Never get Windstream unless you absolutely have to. (It also took me an hour to make an account 'cause it said the server took too long to respond about 800 times.)

I found this site by doing yet again another speed test due to internet going down last night in the middle of doing online courses. I don't have a whole lot of complaints about Windstream yet, but only have had them for a few months. While there has been a few issues with internet "outages in your area" the people I have dealt with have been courteous and responsive. Last night I spoke to a great customer service rep, as far as at the very least showing concern and trying to address the issue, although there was nothing he could do that I hadn't already done.

I have been a Windstream customer for 14 years and have been paying for high speed internet for at least the past 7 years. I have called and test have been ran and both Windstream and the technician agree I am not getting the high speed service I am paying for. They also admitted that due to Windstream's refusal to upgrade their equipment I will not get high speed internet unless I want to use the Internet during the midnight hours when there are no users on the line. I have been told that because I can get high speed at some point then they have provided what they offer.

I'm very upset with Windstream. I've been trying to get internet service for over a year now out in Science Hill. 4 days of work has been missed. A total of 6 modems have been sent and still no internet! A technician stood us up the first visit. Apparently, he was unable to find our residence. Somehow on the second attempt to hook us up, they managed to hook up the wrong residence. The third attempt, they came out to hook us up and told us we needed a phone line run and would be in touch, which they were not. The 4th attempt, they managed to run the line we needed but their big truck tore up our yard, breaking our stepping stones. However, we were connected...For a whole 3 weeks!

Been with Windstream 15 years. The only internet out here, so it is forced to us. Then it never works 50% of the time. When you call, they go through the motions "Did you turn off your modem blah blah blah", yes I did all that then they been out to the house countless times checking the signal. They stink. Don't waste your money on Windstream.

Windstream is a terrible company to do business with. When we originally contracted for service it was with PAETEC but Windstream bought them out and it went downhill after that. We no longer have a business account manager so every time you call you get a different person and different answer. I have called into technical support for our Fiber internet connection being down and for whatever reason the tech started asking about dial tone and long distance calling. What!

By far the worst service from this little small town company. Every night at 10 pm they turn down the service and lag starts on anything you're trying to do on the net. At least once a month service goes out completely. I wish Comcast would come out to Dahlonega. I would drop them so fast but as this is only choice I have now. Do not move here and thinking it's a good place.

I have had them for one month, I continue to have my internet signal dropped almost every time I am using it.

From the start of having Windstream I've always had problems with the Internet. Every time I call they will send a person to fix it. It's never been fixed. I don't get the speeds I have on my plan and now I am done with Windstream. It's so bad that I have to use my mobile phone hotspot to send this message.

Have been with Windstream over 3 years and this last year has been the worst... I get internet service less than 50% of the time. It's so slow and never can get it when we need it. They have placed a ticket on a tech to show up at my home to fix the issue more than 4 times this past month and he has not ever shown up. He writes a ticket and says there was no problem detected from outside, which is a lie because I have been staying home for said hours waiting on his sorry butt to show and he never even drives up my road. Yet I continue to get my $100 monthly statement. I am warning you all, do not ever get Windstream. They don't care about their customers!!!

I am writing to let you know that you need to update and refine your business. You are not able to communicate effectively within your organization, and it is costing your customers. We switched to Windstream from Comcast due to the promise 50 mbps service. At the time of sign up, we were assured that this was available in our area. Day one - someone comes to the house and hooks up the first step (One day off work for this). Next they tell us that the 50 mbps requires another step, so we need another appointment. We understand and make a subsequent appointment.

Zero! I wish I could rate them at Zero not one. Had Windstream for 15 years and the past 5 months have been terrible. We wanted faster speed and we got a mess. Should get 12MBPS and lucky to get 2.5MBPS. They only guarantee 65% of the 12 so that should be at least 7.8. It's false advertising anyway... If you are paying for 12 you should get it! What if we paid 65% of your bill!!??? They promise to call back and never do! They have had 3 techs come to the house and keep finding the problem on their end. We have heard nothing but excuses. They keep messing up our phone bill as well. We even had one phone agent lie and say they never talked to us and we have their names and extension #'s. Windstream needs to go.

I called last week as a new customer. Got my account set up and was told they would come the following Tuesday to install everything at my home. The following Tuesday approaches 12 pm no phone call from Windstream, so I gave them a call. I was told by the first representative that my order was placed on hold due to current activation. Reminder I am a NEW customer. I was put on hold and transferred twice, this phone call lasted for an hour. Finally got a supervisor that said she fixed the issue and reassured me someone would be out today as I was told and it would be before 5 pm. Well 430 rolls around and again I have heard nothing so I call again another hour phone call same thing confusion. Spoke with two supervisors who were of no help told me no one could come out today. It would be Thursday.

First of all, I have been a Windstream customer for years and when I called about this issue they had no record of me having neither internet or phone! They stated that I was disconnected in November for some reason and was not notified. I have been paying my bill and have record of doing so. What's more is the person I was talking to asked when was the last time I was able to get online and I was online at the moment I was talking to them! They doubted my word because in their system I did not have service. BUT, you better believe that they were taking my money every month!

My family has been a customer of this "Internet Service" for a few years upgrading speed twice and now paying for 6.3mbps but getting nearly a quarter of that over half the time. I work on the internet almost all day long every day so I feel every time it acts up. I have watched as our internet started out usable then slowly got worse and worse over time to the point of being a struggle to do basic searches for text. For the past year the internet has constantly gone in and out dropping speed to a stop at random times constantly causing whatever I was doing to either crawl to a slug speed or to a complete stop causing me to either get kicked off of what I was doing and having to start over or completely ruin what I was on including school online tests that forced me to go through multiple procedures to fix and then have it happen again.

I have been a Windstream customer for going on three years and I have not been able to consistently get the internet speeds I've been paying for. I pay for 6 mbps but most often I get 3 mbps and nearly every night at 11 pm CST, the speed dips as low (or lower) as .4 mbps. It's frustrating when you call to talk with them about it and the only response you get is that "you should purchase the higher speeds" only to be informed that your modem isn't capable of anything over 6 mbps and if you want to go as high as 16 mbps, you must purchase a new modem or lease one. I'm moving soon and I will only be keeping the Dish Network service I bundled with my internet and telephone. I'll just have to settle on my only other two options.

I am normally not one to ever write a negative review about a company. Being a chef I know the pitfalls of social media and yelp. How people can be over critical and demanding. But Windstream has pissed me off. I recently moved down to Warner Robins from Detroit (3 months ago) to help out my mother. Since moving down here this so called internet provider as they claim to be has been garbage. Called the tech support center (talked to the rudest person ever) to see why the internet was not working to be told "You have too many devices connected to it." Fine. Removed all devices (2 phones, a laptop and a smart tv) (Btw with Comcast back home we had 4 phones, 2 tablets, 4 smart tvs with no problem) and still no internet service on one.

Internet services sucks! Have been trying to get problem fix since 2014. When calling all you get is text that tells you they will send a repair worker to fix problem or tell you that's all the high speed internet you can receive. Then why do they charge you for it if they can't provide it? They suck and as soon as I can get another provider they can take their PHONE and HIGH SPEED INTERNET SERVICES and **. WILL NEVER RECOMMEND WINDSTREAM for anything.

Phone has been out for 2 weeks now. Called multiple times to get service to fix... Still not fixed 2/16/2016. Internet service is horrible and as slow as .70 to .85 Mbps speed... Called multiple times to get fixed but they read to us their disclosure of the "BEST EFFORT PLAN" really? Best effort plan??? They should not be able to do business in GA unless they could provide a satisfactory product...

Want to actively feel like burning ** down? Want to feel like blowing up your own computer out of pure rage and frustration? Want to pay for a service you don't even receive a good portion of the time, and if you do, it's nowhere near advertised speeds? Want to make a scene over the telephone to some poor call center worker who, really, he knows about as much as you about the problem? Get Windstream. Or don't, for the sake of your own sanity.

So about 10 months ago people in my area Cairo Georgia start getting internet upgrades (after the lawsuit was main stream info). Well firstly let me back up and start by saying the grandfather policy is BS basically if you had service for the last ten years and kept your service going you get 3mb of internet for $39.95 plus $** hidden fees. But if you say sign up today for the same service at same price you will be told when you ask about speed "its fast enough to check email and get on Facebook" but no speed will be discussed. This is because instead of upgrading their system after 15 years or more of service they just split the bandwidth, instead of one customer with 3mb we do 6 customers with .5mb and I will say this after 11 p.m. every night you will notice a huge increase in speed from .5mb to .6mb sometimes .8.

Had Windstream for nearly 5 years and through that time service just got worse. I was paying for internet speeds I was not getting. I was the service was sold to me AS IS. Whatever that means. I was told on the phone (and I quote) "me buying service from them was like buying a used car as is then driving it off the lot then the motor blows. It's now my problem". Yes they really said that to me! Needless to say I cancelled immediately. Never again will support this provider and in my opinion neither should you.

Worst company ever. Lied several times and still didn't get internet service turned on after 4 technical people came out. They don't know how to do their jobs. Don't waste your time dealing with these people. Just go ahead and go with Dish.

If you're looking for a good quality internet provider look somewhere else because this is not it! I could mail a letter faster than this provider could send an email. Our average download speed is slower than our upload. A .15mbps average download speed to .25mbps average upload speed. That's not .15 GB. That is .15 megabytes per second. Try watching Netflix with that. Try sending an email. Try doing anything with that. Just thinking about it infuriates me and the worst part is you're stuck in a contract. Had I known this is what I would be dealing with, we would have stayed with HughesNet, and they are not much better. Anyway stay away from Windstream because that's exactly what they are full of, wind, and a small stream of service.

I can only give them one star for a review as I cannot half, none or negative stars. I was having slow internet problems in September. I had around 2 Mbps. The tech support person swindled me into getting the high speed internet. That was installed in October. Since then if my internet connection is 1 Mbps I would consider that high speed. I do the speed test after resetting my modem on SpeedOf.Me and through the Windstream site. I normally get measured in Kbps. I have been told several times that someone will call me back. No one does. The tech that has come to my home told me that another company installed the high speed internet servers and they were waiting on cut sheets. Yeah that was just another excuse. Since my phone line is now bonded they supposedly cannot revert me back to the old modem that had higher speed.

We used Windstream for our business for many years with no problems (from Windstream or the original two companies). The problem occurred when we proceeded to cancel the account. In my initial phone call I paid the final balance and was told the account was cancelled. Two weeks later I received a phone message that a "ticket" had been submitted for my cancellation request. After calling about the ticket I learned that the cancellation procedure required that a form be received, signed and returned. I completed this process within 10 minutes of hanging up. However, I was also told in that call that it would take 30 days to process the cancellation. Due to the timing of their billing cycle, Windstream was able to extend my account and bill me for TWO MORE MONTHS after I initiated the cancellation. It was not the amount of money that bothers me, but rather the principles of this company (or lack of ethical principles).

Windstream is the absolute WORST company to purchase services from. They offer the lowest Internet speeds in the nation and charge rates that are INSANE AND OVERPRICED for services received. How long can get away with this? DO NOT SUPPORT WINDSTREAM UNLESS YOU HAVE NO OTHER CHOICE. They should be charged with crimes against its customers.

I pay for 16 Mbps DSL speed, but noted that my download speed was consistently between 8 to 9 Mbps. So I was only getting half of what I'm paying for. I called Windstream, who confirmed the same speeds I was seeing. They tried things on their end, and determined they needed to send someone out. The technician who came to my house observed I was only getting throughput on one of the two DSL lines. I have the phone line running through a surge protector, and that was the culprit. He said their circuitry only allows one line to pass through. He has never seen one that passes both through. When we bypassed the surge protector, I was immediately back close to the 16 Mbps.

I signed up for 3.5 mb. I get maybe 1 mb if I use the internet late at night. They won't adjust my bill, they tell me they don't guarantee speeds, they are on a 'best effort' basis. Told me I have a contract and won't let me out of it, even though they can't deliver what they promised.

We supposed to have high-speed internet but of course gets knocked off. I was put on hold for 25 mins until I hung up and called back and they knew who I was. The billing cycle is from the 10 to the 9th of every month but they want a payment on the 29th and if not you will have a late fee and when you get your next bill they will slap it right on top. Apparently I was late one time but my payments which were before the billing cycle on the 9th of every month were late based on their requested pay times on the 29th. The lady was nice and helpful but the company is a scam and it sad good people work for them. I don't recommend them and I will never use them again.

If any of you have the chance to not go with Windstream I would highly advise you to do so. I have to deal with them for the last 3 months. The highspeed internet drops 10 times a day every day, disconnecting and restarting does not help. I currently find out since we also have a cable and phone that dialing the Windstream number 18003471991 actually give me my internet almost immediately. From what I find out they are responsible for disconnecting my internet (assuming nobody is using it). I am currently recording every accident and phone call to them. If this continues I will report them to BBB and find a way to get out of the contract. It is rip off money for what they offer... Stay away from WINDSTREAM.

I have been a customer for 31 years. I lost count how many time this company has changed hands. We had Windstream for over 15 years, no problems, service great until 5 years ago. I have no phone line for 2 weeks and internet is 0.46 mbps download and upload is 0.32 mbps. Lol. I have DSL broadband - 6 - The problem is the outside line needs to be change. It's been here for 31 years. The box on the outside that on the house for my service needs to be change and updated so bad. Rain and phone goes out, internet can't open a video, searching on the web is downright ugly. I am on dial up and paying for DSL. The other company is Comcast. They are just as bad. Have to pay to run a line from the road to the house, never got back to me on price. No one cares anymore. I could just go to a cellphone. I think that what most of them think you should go to so they don't have to fix out of date lines.

If you have options for internet service, do not take Windstream. Every bad review you read hear is the truth. Every month I pay $75 for high speed internet. Today I had .51 mbps for download and .3 for upload! Really? Complaining will only make you angry. Rating system needs to include <0.

I was suppose to have my Internet installed a week ago from yesterday. Every day I wait for them to come and when they don't show I call and they tell me how busy they are with repairs but they for sure will get it done the next day (they literally tell me this every day). And now a week and a day later I still have no service and a tech has yet to call to let me know he will not be coming after them telling me (me calling them) the previous days it would be done the next day. And every time I call they have not been nice and when I threatened to cancel all together they don't even try to sway me and get me to stay. They are my only option for Internet but I am already nervous to even do business with them! SOMEONE needs to fix this company and find new employees!

I recently got very upset with Time Warner and was determined to drop them for internet. Our apartments only allow Windstream and TWC for internet. So... here we go again. Thank Goodness I read the reviews on this site before I committed to Windstream. I would have basically gone from no contract to a 2 year contract. Same thing, different day. I called to cancel, the guy told me "Hang on I'll transfer you to the correct department". He transfers the call, and they are closed. What happened to the live operator saying "That department is closed, so I can help you with the request"? Already bad customer service, and I haven't even gotten "out of the gate", so to speak. I am determined to find a decent alternative for us, even if it means that we have no internet at home. It would really stink, but it may be better than having to go through what I have read from other people here. To them, I say a big "thank you". Windstream lost a customer today.

We have been having problems a with our "high-speed" Internet as Windstream calls it. I have called several times and been given the runaround. To top it all off tonight I was told by one of Windstream's customer support representatives that he was glad he lives where Windstream isn't offered. Now that says a lot for the company. We pay for high-speed and lucky if you have dial-up speed. It has progressively gotten worse and worse. I had one CS tell me we had a virus on my laptop. So I take it to be check, guess what? No virus. So there was more money wasted.

I have never seen a company happier to lose a customer. I tried to be a customer of Windstream and clearly they did not care at all when I cancelled my order. I waited up to two weeks to get my appointment to turn on my internet. When the installation day finally came there was a problem and I was told it would take up to another two week to get my internet up and running. That is completely unacceptable. When I calmly called to cancel the customer representative was so happy to cancel the service. I bet she spends all day doing this for customers because she did not even try to persuade me otherwise. Why does this company even bother if they do not care about keeping/getting new customers? I have been without internet now for more than two weeks. At times my job requires me to work from home which has been impossible. I just don't understand how this company is still in business.

If I could give a lower rating than one star I would. I am paying 49.99 a month for high speed internet of up to 25 mbps. I have filed a grievance and am taking legal steps against Windstream. I have received consistently speeds barely above dial up. I have contacted windstream.cares@windstream.com (per their website instructions) almost every day for two months. Prior to that I had another tech come out who said he had fixed the problem. I have not received one response from my emails to windstream.cares@windstream.com reporting my slow internet speeds. The tech who came out did nothing as well. Talking to support is a waste of time as they try to blame you the individual who sends them over $200 a month for phone internet and TV. OMG - high speed internet? - What a joke!!! Today I am getting 1.49 mbps download speed.

This internet provider is this ** thing I've had to deal with in my entire life. Honestly I bet internet in Africa is better than Windstream. If I could rate lower than 1/5 I would. Never buy anything that Windstream offers. They will rip you off and steal your money. The service is garbage. Everyone that works for that company has no idea what they're doing. The owner of Windstream obviously doesn't give two ** about his company and is greedy for money or else he would fix it, although he doesn't. I could made a better internet provider with a few slabs of cardboard and some wiring I find in my backyard. The worst company/internet provider in the world. Do not buy.

I am not exaggerating when I tell you that it is not unusual to lose your internet connection up to 5-8 times in one single hour if you have Windstream. If you are like me, and in college, you simply cannot afford to have Windstream. I have been in the middle of timed tests and my internet connection stops working. Unbelievable. I would not recommend Windstream.

I moved to the mountains over a week ago and need Internet service to do my job on a daily basis. Two weeks ago, I ordered Windstream through DirecTV - this is the only Internet service that's available here. I was told by DirecTV the install would take place on December 22nd. So, I made sure I was there all day. I finally called right before 5 pm and the lady informed me that my install wasn't scheduled until December 29th! Are you kidding me? There was a bad snowstorm on December 27th so I figured Windstream would call Monday to reschedule due to the weather. Understandable - but no one ever called. In fact, on December 29th at 8:42 am I received a reminder email that my installation was taking place that day. I took the ENTIRE day off waiting around for the tech to show up. NO ONE EVER CAME!

My account is overdue. For some reason, the auto-debit from my checking account stopped for reasons unknown. I called customer service, the number that appeared on my invoice was transferred, not once, but twice. I was told by the third party I spoke with that I would have to do this "online". I checked in, and was instructed I needed a PIN number to log in, and this was located on my invoice. Guess what, I thoroughly checked my paper invoice, and, no PIN number anywhere. This is a clear case of a company with incompetent customer service/customer systems. I don't have an alternative provider for this service, but if I did, Windstream would be history.

I called to ask when the internet service was to be upgraded. I was told that it wasn't on the schedule. Then I was told by the broadband service team that the network wasn't able to handle all the devices that are on it & that it wasn't on the list to be upgraded because there was no other service providers in my area. What that means is that since they don't have competition in this area so it's not a priority. I mentioned Directv and Hughesnet then got told it's not cost efficient for another service provider to come to my area. I just want fast enough internet to watch Netflix & Hulu. If anyone has a choice of internet providers I recommend any besides Windstream.

Called Windstream customer service to report our slow internet speed was to the point of no service. They checked our system and said the max they could provide in our remote area was 3mbps for three devices whether connected or not. Our service is slow buy we had been functioning with Netflix, two smart phones, and two laptops. Using three out of 5 at any one time is rare. However, something slowed down enough to disconnect the TV from the internet, the cell phones said no service, and no service for the laptops. Since they couldn't fine a problem with their system, they wrote us off as having too many devices. Now we are back to our slow normal e.g. 1.5 mbps download, and 0.3 mbps upload as measured by the net's Windstream speed test. They have no competition in our area of the city so they get away with this. But one of these days, we'll be able to say good riddance.

We were Windstream customers for over three years. Windstream only offered us very low speeds of internet for a very expensive price. Once we started looking around I called Windstream and told them we were thinking about disconnecting. They could care less and were ready to disconnect me once I said I wanted to. Then not even a week later we got a letter stating they were going to send us to collections because we had a bill still left with them. They didn't even give us a month to pay the bill. I will never go back to Windstream and would never recommend their services to anyone.

If there was negative ratings I would use it against Windstream. I don't even know where to start on about the Windstream service. It is very terrible. I pay for 24megs and get 7megs? Does that even make sense? It doesn't right. So I call Windstream and try to resolve the problem with customer service and all they say is "I can do one thing". They say they will send someone to come help resolve my problem. Made an appointment for 12/17/15 for someone to come & no one showed up. I have been having internet problems for the past 3 months. Windstream will not try to resolve the problem ever. They will tell you there has been an outage, they will make an appointment for someone to come check it out, & that person doesn't end up coming. The people employed at Windstream have no experience whatsoever. Everyone says something differently. Completely unacceptable.

I am a pc gamer who needs high speed internet to play games. I play csgo and other fps games. I have the best internet in my area and I gotta say I'd rather stick my ** in an ant hill than deal with this slow internet. 2 years of just super slow gaming with a ping of around 400 non-stop is really making me mad. If you are someone looking to get windstream, please don't it's the worst internet on this planet. Back in june of 2015 the company said we would be getting fiber optics by the end of the year and it's december and not a single truck or anything has show up AT ALL! Windstream is by far the worst internet ever!

I cannot say enough bad things about Windstream. Where we live they are the only option (30143). They scheduled the appt for 11am-4pm. They do not show up. Auto phone calls and says it will be 3:30-6:30 (it comes in at 4pm). 6pm- Another auto phone call. It will be Monday. I call them and after being on hold long time you get the apologies and they cannot guarantee they will be there Monday, so I ask, "If I take a 2nd day off from work and you do not show, am I supposed to take a third day off from work?" They won't answer but that is how it works.

I've been with WS for over 35 years. Had DSL from beginning of when it was offered... Now I'm being told (now being within the last 2 years, hearing the same old story... lines are overloaded) – “Oh so sorry, we did not anticipate 30 years ago that copper lines would not accommodate the "load" that was going to be created... needs fiber optics, and we don't anticipate having those in your area for quite some time. You will just have to make do with what you got...” WTF? No one in my area has good service and you are saying OH WELL? Can't stream; can't game; and half the time, can't surf the net (not exaggerating either). Unfortunately, they have a monopoly and are the only DSL lines in my area so I am truly SOL... and thus the attitude.. (theirs and mine).

We moved to Texas 3 years ago. For 3 years every time it rained we'd lose internet. 3 YEARS! FINALLY they dispatch a tech who tells me that ants have chewed through the wires. OK... fire ants are nasty little guys. Once he fixed that, we were good for several months as far as rain goes. But a couple months ago we noticed that now we're buffering constantly when watching a movie. A SINGLE device. Umm... no. So I call. They have me reset my modem (which I've done tons of times already). They do a rebuild. They do a major rebuild (there's a difference?). They change my channel. They reset my IP. FINALLY after several months of various calls I get a kid last week who says "You know...You're eligible for 12 mgs and not 6 at the same cost." "Cool" I tell him. "Go for it!"

It is totally IMPOSSIBLE to navigate the Windstream home page!! All the jumping back and forth is RIDICULOUS!!! If you can't make it work any better than that, why not just TAKE IT OFF LINE?? It is totally useless!!! I have never tried to work with anything so ridiculous. Please FIX it or REMOVE it!!!

Windstream is the worst Wi-Fi I have ever had. It's the slowest, most unreliable thing I've ever seen. It's more unreliable than Microsoft customer service. Don't buy it, save your money because your phone bill will go up because you'll have to call customer service so much. In the past week, mine has gone out 3 times! DON'T BUY!!

WS quotes a 3 year agreement cheap and then increases the rates over 50% in a matter of months. While it is in the TOS at any time WS may increase the rates as long as they provide a 30 day notice. Well we are now paying over $400 a Month. W/ NO OUTS.

After 5 calls and numerous resets from 9 am to 5 pm, internet still not working. The modem was finally cited as defective. No consistent internet due to old copper lines, which will be replaced in 2 months. Now you have to add 7.00 a month and buy the modem to have internet service that will not work for at least 2 months. (We all know how something like this works good from the first day, right? lol) In addition to monthly bill, now they want more money each month to make what I purchased work when they get it right. In the meantime, no wireless, no internet, nothing. The people were polite for the most part and tried to help but this is the new policy. Try anything else but Windstream if possible.

Call this sorry company almost every 3 days now. I'm paying for 6megs download and getting .5megs most of the time. You call and go through all the update crap and they "rebuild" the line for the proper 6megs download (which shows the problem is with them all along). In approx 48hrs it's back to .5megs. I would dump them in a second.

Fairness and truth. I have been without internet service for 3 days. I have called Windstream each day to report the outage. I have rebooted, restarted, and followed all of the tech's directions. I was told it was a local outage, be fixed in 2-3 hours. Houses on both sides of me have internet. How local is that? Troubleshoot again. The modem gets hot enough to burn a spot on my cabinet. Do you think it could be a problem with the modem? No, modem is working, just dropping internet 200 times a day.

The internet is always slow and it cuts off for no reason. You could be the only one in your household and you decide to watch a video on YouTube. The video will not load and forces you to watch it in 144p. It still does not load. Windstream is worse than dial up. It makes me so mad, I feel as if I should go take an anger management class. It is relevant to a garbage truck going up a frosted over steep hill. You get nowhere. It is a waste of money and you should get another internet provider.

Like most of the people here I live in a small town and this is the only ISP available. I pay $50 a month (which jumps closer to $70 each month due to taxes on a tax) for 12MB speed and 100% of the time only receive 8MB but that's just the tip of the iceberg. I have missed some payments in the past and even if your service is turned off for 30 minutes they charge a $35 reconnect fee. Their website is constantly down or outright not working so It's a dice roll if I can even pay my bill online.

Internet is ALWAYS down and you NEVER get the speed you pay for!

On October 8th, my internet went out for no reason on a calm, beautiful Thursday afternoon. This has happened so many times before. I waited until the end of the day and called and reported it was still out. I was told it would be up the next day and there was a utilization issue. It is now October 20th and my internet is STILL out! I have called almost every day and someone tells me it is a DSLAM issue and it will be resolved today and each day goes by and no resolution. I did not even have a dial tone until Saturday Oct 17th when a tech came out to investigate upon my persistent complaining. I asked him what happened and he said it was mis-configured - he told me this before he even reached my pole to test it.

I have had Windstream for 8 years. It has never been very good, but 6 months ago it became absolutely horrible. Over time I called. They tried to blame it on my devices. I have a brand new MacBook Pro and a Panasonic Smart TV not to mention the latest iPhone. I asked them for a new router thinking that may be the problem. When I got it during the installation I was told to go to Internet Explorer to complete the install. As I said I have a Mac and I use Safari. I called in for help. When I told the young lady I had a Mac it seemed to blow her mind. She went away and came back with some printed material and read real haltingly about how to setup a Mac. She was clueless. She finally blamed it on my computer. Long story short I called many times and would get so mad I would hang up due to their complete stupidity.

Our phone has been down for 4 days. When I call about it I get a recording saying, "Ticket has been closed". I have tried to explain to them our phone is still not working. We get moved back on the list every time and I have to start all over again. I have spoken to supervisors, most are nice some are not. Back approx 6 months ago we had a pole fall due to weather. I tried to explain the lines were against the live electric wires and I had small children playing in yard. Still took a week to get someone out here. Overall their service has been horrible. We have been with this company for 11 years and never been late with a payment. Through those years, we have been without service, had phone problems, spent countless hours waiting for repairmen that never show up. Are they not accountable for their lousy service? Is there no one that they have to report bad reviews and complaints to?

Having this service has been the worse experience. Living in an rural area, Windstream has the main service. Whenever, the weather changes due to rain, wind, too hot or cold the service goes down. We have had our router changed out and this is still a problem. Our neighbors have great service (through other providers). I have two businesses that rely on the use of the internet. This is very frustrating and a concern. The loss of time and money to have to travel to the local library to use the internet is not cost effective. Especially when I have to pay to have copies made; when I can do this at home for free. The service is not in my name but I pay for because I use it. Our other services such as cable are through another provider.

Internet was not turned on for three days, even though I ask and ask. My daughter works from home. She has to have the Internet to work. She has lost 2 days of work and maybe 3. I just hope she does not lose her job. I talked to different people over and over again begging them to turn it back on. No help. We are very upset over this issue. Please help.

I been with Windstream for 2 years - not one person in the whole place knows what they're talking about. I call 1 or more times a month because my Internet is so bad - it's at a 3 but will go down to 1 - nothing done about supposed to be getting 6 b. When I started with them I told them I wanted the best Internet which did not happen. I have some techs come out multiple times - nothing done. They say it will fix it and it be be working by end of day - nothing done. So last week called told give me the 10 gb because someone there the month before that I should try that. She said it will not give me a 10 but most like a 7 or 8.

Windstream needs to be held accountable! We are forced to have Windstream - as they bought out Alltel... Problems began from day 1. They have lied, overcharged and falsely stated internet speeds that we never they claim we have/had 12 mbps. (That we pay for) The speed goes from 0.78 to 10.87 mbps in less than 3 seconds. NEVER A SOLID CONNECTION. Our family has placed at least 100 service tech calls etc. to date the same issues are unresolved! However, they are documented by us. But, we are at the mercy of the Windstream the monopolizing giant. They are grandfathered in. So, they think they will come out unscathed... WRONG. LAWSUITS are being WON by the CONSUMERS across the country! As for the grandfather clause... if memory serves me it's until 2017???

In order to keep my supervisor position with a 'work at home' company, I had to had 4.5 mb. dsl speed. My current speed was 3 mb. So, that meant I had to move, in order to keep my job, and I was fine with that! I began looking for a new place and called Windstream to check the addresses for the DSL speeds available. I was assured that 6 mb was available (in Cleveland, GA) at the residence I had chosen, and PROMISED 12 mb 'which was already 2 streets over from my new house, within the year'.

I bought the 12 mbps package along with their phone service a couple of months ago. Since day one there has been constant interruptions every 5 to 10 minutes. The connection completely drops and then comes back on. It's almost like there is a queue set up at their local headquarters to shut on and off certain residential areas at certain times to increase bandwidth for others. And I'm not the only one... I live in Matthews, NC and EVERYBODY out here who has Windstream is dealing with the same kind of treatment.