Kinetic Reviews

We pay for 3 Mbps, and rarely connect at even 2 Mbps. Most of the time we are connecting around 0.5 Mbps, and very often my connection is 0.04. Windstream's response is very poor, usually blowing me off completely, sometimes being downright rude, and sometimes feeding me their generic message. They state that some areas are due for upgrades, and that the area I live in is not slated for any upgrades for the next year, so I will have to just accept the fact that my internet may only be good for checking email.

I have the "high" speed internet that Windstream offers. I would like to say that it is awful. I can't even have many devices using the wifi at once or it will crash instantly. This internet provider has always been awful for us and many more that have it. We are supposed to get 12 Mbps and we don't even get 1. Why pay for something you're not getting? This is the only internet provider that I can get in my area. Windstream's service is just plain out terrible. I don't recommend it to anyone.

We have had service with Windstream for over a year and have had nothing but bad experiences. The customer service techs are not knowledgeable nor are they helpful. We connect maybe 25% of the time. Our modem is RIGHT by the computer and less than 10 feet from any other device used. Still, we always get bumped out because of slow connection. Can't watch videos, they buffer A LOT!! They have sent a tech out twice in the past 3 months yet nothing has changed. Will be on the search asap.

I moved on Black Friday of 2014. I called Windstream on November 26th to tell them to transfer the services to my renter starting December 2nd. Well, they didn't transfer my service until DECEMBER 9TH, even though I told them to transfer DECEMBER 2ND. So when I got a bill in December, I called and they fed me some line about the final bill not being done yet, so they couldn't figure it out for me. They said when the final bill generated, they could help me. Well, no final bill was ever generated and sent to me. And yesterday, I got a letter in the mail from a collections agency from Windstream! Windstream is claiming that I owed them for a month of service, when I wasn't even living there anymore! And when I had said to transfer service to my renter!

When I set up my account, I was quoted and agreed to get Windstream Highspeed internet for $56.99 a month for life, plus $25 for the first 3 months for the modem then minus $12.00, which brought the agreed upon amount to $69.99 + taxes and fee's for the first three months, then it would go down to $44.99. To my disbelief my very first bill was $121 and change, I called and explained to one of their CSRs of my dilemma and he explained to me that the promotion I agreed to had since expired and I was not getting the promotional price I agreed to, instead I was getting no promotional pricing. He adjusted my bill to $61 for the hassle and stated my next 2 bills would be around $71, due to the modem still needing to be paid off, then would go down $25.

I had this as my ISP for 12 years since it is the only in my area. I was suppose to be getting 3.5Mbps, but only receive about .12. Been happening for 3 years now, and they refuse to fix the problem. I asked for a lower bill, it was a no. I said to come check the lines, they said it wasn't the problem. So here I am paying for a service I don't have.

This service is not that great. My boyfriend and I had this internet for 3 months because we thought that was the only internet provider we could get where we live and every month the bill is a different price and the speed is horrible. When you try to call them, they don't help you at all. We have other bills to pay, not a $200 internet bill. They said they sent out our February bill but never did and I keep all the bills, called to get some help, they did nothing but say, "well you want us to send you a copy of the bill, we sent it to the post office, it's not really our problem." And they said you want to pay it today. So disappointed in this internet service.

I am supposed to get "up to" 3 Mbps internet speed. That's the best they offer in my area. That's bad enough, but I don't even get that. I am luck to get 1 Mbps. Most of the time I don't get 0.5 Megs per sec. I run a small farm and I depend on the computer many things. I also keep a local phone service through Windstream. In the year I have been on my farm, I have not been able to use my phone service to communicate with my customers. There is so much static on the line that I have to use my cell phone.

We are trying to upgrade our T1 equipment, and had in fact put together an order with Windstream in August with our account manager, but had to hold off due to the expense. Last week I called our account manager and found she is no longer with the company, and that our account manager now is "sales" (i.e. we don't have one??) Then after 30 minutes on hold with Sales, I was forwarded to a voice mail, left a message and never was called back.

I lose signal at least once a day sometimes 2 or 3 times a day! I called them, and they wanted to send me a new modem and charge me 6.99 a month for it! I can't afford a higher bill so I said I would just switch to a different service! They said they would knock five dollars off my bill for 6 months if I stayed with them! But still does not solve problems! How can they charge for a new modem when I have had this problem ever since I had their service? And would this solve the problem?

My husband and I have recently bought a home in Adamstown Pa. We had gotten The Dish because we can't get cable. We had seen a commercial for internet through them and my husband called. They explained that is was through Windstream. We didn't think much of it because our phone at our old house was through them and we never had any problems. Until now... First it started with having to get an active phone line. They were supposed to come January 12 2015 to hook up the phone. We got a call that they had to do it the next day because of an ice storm we had gotten. No big deal. Well January 13th came and went and we never saw anyone from the phone co. My husband called and they said that they would send someone out in a day or so.

I've had the internet for 2 months, and I think I've called them more than 15 times already, no lie. I've been working with them to improve my internet to the best of the capabilities, but it's just so unreliable. Most of them are were not willing to investigate issues either, relying on a 10 day outage in my area as "that must be the problem". After everything has been resolved, I am sitting at 12mbps and a 768kbps upload, and it's just nasty. I cannot do anything during the day with my internet, seeing as I'm guessing other people are also using the internet in the neighbor. Streaming or gaming is just at its worst. It's one of those situations where you don't want to pay for such crappy service, but what do you do?? I guess I'll have to wait till 8 or 9pm everyday to use my internet seeing as there's no options to upgrade the service in my neighborhood anytime soon.

Worst customer support I've ever experienced. Long hold times, and the woman at Windstream couldn't have been anymore snotty or rude. Still waiting for our router login information as the ticket was routed to the wrong department.

I live in a rural area in Alabama and Windstream is the ONLY company you can use. I pay for 3GB download and only receive 500MB to a 1GB connection download speeds (No matter what time). When addressed with Windstream, their service rep said that there is no way to resolve the issue because by service is a flexible service from 1 to 3 GB but that I am receiving a great deal at 49.99 per month (I see advertisements all the time for 30.00 a month for 12 GB internet here). Sadly no other vendors will come out to the area and compete against them. So I am stuck paying for crappy internet at double the cost that does not work half of the time and a service provider that does not care because it holds the market on rural areas. Why will more companies not move out to these rural areas and give windstream a run for their money or why can't the company provide the service in which they are advertising? Someone needs to put a stop to them!

I have been a Windstream high speed internet service customer for about 4 years. During this time, more so in the last year, service is equal to 0.68 download speed (confirmed by Windstream tech's) vs. the 3.0 HS I am paying for. It amounts to buying 3 lbs of steak and only getting 0.68 lbs put in the bag. I even asked for a reduced service fee, or a rebate on non-delivered service. I have been given every excuse they can come up with. The connection always drops multiple times each minute. No matter how many times I call, they do the same thing they did the last 5 times. Still no fix. If Windstream only had some sort of competition.

Problems with long distance. Called, they had trouble fixing. I found another provider and called to cancel. Guess what - they cannot cancel. Their "retention team" will call in two business days. Then they will continue to bill for another 30 days after disconnection.

I have been a loyal customer to Windstream for almost 3 complete years. Initially we were bundled with Dish and when Dish no longer bundled with them we kept their service because we enjoy being a loyal customer to good businesses. We had issues with our WiFi connection and notified them multiple times of this issue. They informed us that the WiFi in our connection was in fact experiencing issues and that they were building a new "tower" in our area to get their clients out there better connection.

We have to "reset" our internet at least a few times a day--drives me crazy!! Many times it is out when it rains. Call support, might be four days later. Problems never solved. I would love to "count" on being able to do skype calls for my business appointments!

I have been with Windstream for about 3-4 years & it just sucks. I was supposed to have 3 Mbps but after a week and a half of changing their install date (Jake) showed up about 8:30-9:00 that night to install my internet! Oh after they took my $125 or so fees for the install and router/modem. Well when he gets done he tells me that I can only get 1.5 Mbps. So I figure half the speed, half the price... NOT. They tell me that they're the same price! I said “No way. So if I go to buy a damn Pinto I will get a Ferrari for the same money?” They said no! Well no refunds and I'm on the phone with them every day or trying to fix it but still haven't years later!

I have been complaining about internet speed for a year - I was advertised 10 mbps. I was told by an agent that I am paying for 3 mbps but I am actually getting 0.4. They have oversold internet in this area but are continually selling internet for this area. They are selling services that they cannot provide.

Every time we have added a customer service ticket because of lack of service, their response is always the same. "There's nothing wrong with your service it is working fine." Really, no phones, no internet and it's fine? However, for the first time, I got, "your account is held up in traffic", I suggest you upgrade? My contract is over 5/28/15. I am canceling and will never recommend or do business with this company again. This has been the worst 2 years dealing with them. They were the only choice for where we are located. I did learn a lesson, before moving your offices anywhere, find out what your options are for providers. If it's Windstream, look for new space.

So Tuesday of last week, Windstream was supposed to come out to my house and change the modem along with moving it upstairs and boosting our internet speed, and so far all that has happened is recorded messages from them saying that it is delayed to another day. It has been over a week now and they still have yet to come and whenever I call them, all I get is the, "Sorry I understand your frustration and that we expect them to come later today," mumbo jumbo that they constantly keep saying. I keep taking days off of work to stay home so I can be here when they get here, but all that happens is at 3:30, I call just to find out that they never intended to show up today. I have lost money from not going to work just so I could be here for something they are a week late in doing and it seems like I am going to have to wait another whole week.

Very rarely do I receive even a third of the internet speed that I am supposed to be getting from Windstream. In our area, Windstream is the only option and the best package amounts to 3Mb speeds. In over a year and a half I have never experienced over 1.25 Mbps download speed and the vast majority of the time I am getting anywhere from 0.20-0.60 Mbps. My family and I have called on numerous occasions and spoken with a number of representatives who tell us the same thing: there is nothing they can do at the moment; a grid is down and needs replacement; we will be sure to work on this as soon as possible and have one of our team investigate/fix what is wrong.

We have had very poor telephone and Internet service since day one and calling the company is a joke. If one is lucky enough to catch a repairman on the neighborhood you might luck out but again calling the company is a joke.

We have consistently been receiving poorer and poorer service from Windstream. Multiple phone calls to correct the problem (we pay for 3 Megabits, and usually get around 0.1-0.5 at best). For the longest time this only occurred during peak hrs (6-10 PM), however now it is all day. How can a company get away with this legally? If I went to a grocery store and paid 10$ for a 10 oz steak, and walked out with a 1 oz steak for my 10$, I would be able to do something about it. How is this possible?

Internet is down 25% of the month every month. There are no other providers in our area so we have to deal with this lack of service.

Lost DSL continuity. No customer support. 10 different phone numbers busied out. A call to Windstream HQ in Little Rock ended with voice mail dead-end. Website (via mobile phone 4G) gave no announcement. "Chat" went off to limbo for more than 1 hour after DSL was restored.

I have caught them multiple times adding fees and double-charging my account with them. Even when working out a payment plan with their "financial services" department, they won't keep their end of any agreement. When confronted about this in person in one of their customer service/bill pay centers, I was called a liar. They proceeded to procure a hastily printed out "payment sheet" that really had nothing on it involving this dispute other than showed that I had clearly made all my arranged payments. Stay away from this company if at all possible, they will do anything in their power to overcharge and intimidate you into paying them more money, even if you have already paid your bills up to date.

Everyone in my area complains about Windstream, & everyone online does the same. Maybe it's just because I've lived in a semi-rural area my whole life, but in my experience so far (around 1.5 years, since I moved & they became the only option), Windstream is no better or worse than anyone else out there. I've had AT&T, Charter, & Comcast, & I got roughly the same from each of them: 3-5 mbps on average (with the fastest package, I think usually up to 10 mbps or so advertised), a 1+ day outage a few times a year (usually during winter), & American customer service representatives that are no more or less helpful than Indian reps, but are at least easier to communicate with.

It is hardly a week that goes by that we lose our internet and when we call windstream about it, all we get is a statement that they are aware of the problem and they are (doing the best they can) and that they DONT have any plans to correct the problem at this time, however we are still obligated to pay for their lousy service. All I want is EXACTLY what I am paying a monthly fee for: hi speed service and a everyday service 24/7 not 12 hr/6 days sometimes. Today, after several different people on the phone, NO satisfaction.

Moved to the city 7 years ago and had my internet service moved to my new residence. I subscribed to the faster service they had at the time but never did get full speed. When it rained my speed went slower than dialup. They tried several times to fix problem but was never able to fix. They could never tell me what they were gonna do to rectify this problem. They acted dumbfounded.

Why are we forced to pay extra for Windstream's "faster" 25 mbps speed internet but continue to receive 2-5? I am so sick of the same ol' we're so sorry for the delay "excuses". However, nothing appears to be improving. In 2013 they promised better performance after the hub station received its super upgrade (In Nassau County FL). But two years later and the speed has done nothing but decline even worse. Too bad I can't dock the bill for all the inconvenient times I've had to go to McDonalds just to get my email and attachments while waiting on Windstream.

After many complaints to Windstream to get to the bottom of the very poor and inconsistent Internet speed of 1 mbps to 3 mbps, I filed a complaint to the FCC. I received a written reply from Windstream to my complaint. It was worded in a professional manner. But the letter surprised me. In a very blunt but in a rather respectful way it told me that due to where I live, that Windstream would not be upgrading the service in my area in the future. And that speeds would not get any better. And that they would recommend that I look elsewhere for Internet service if I was not happy with theirs. They even recommended Dish network for satellite Internet.

I have called to complain about my service because I cannot even go to my garage (and we spend a lot of time there), which is connected to the house and I lose my Wi-Fi. We are always having outages. We are out of service a full day sometimes and still get charged. Windstream does not help you when you call and last forever to get to talk to a person. And yes they just tell you they can't do anything about. That is not acceptable. We pay hard earn money for this service.

Windstream "internet", if you want to call it, that is the most UNreliable internet provider I have ever dealt with and I deal with them quite frequently working in the Information Technology field. My internet service has literally been out in days, yes days not hours. How does an ISP let an entire town go offline for that long? They're never in a hurry to fix anything and will only credit you for the time the internet was down, completely overlooking the GIANT INCONVENIENCE of not having something you pay for. I would NOT recommend Windstream for anything.

Windstream is the only option I have for internet access where I live. I am required to have a landline which only adds to my frustration. I don't need a landline and I really don't want one. I am paying approximately an additional $12 per month because of the taxes associated with a landline. I contacted Windstream to find out about having my landline cut off to eliminate the telephone portion of my taxes and was told that my price would remain the same and they still would have to charge me the phone taxes even if I didn't have it. My Windstream bill is almost $74 per month. For all intensive purposes, I am paying almost $74 per month for internet service!! Outrageous! My only alternative for internet is Satellite Internet which is metered and on top of that expensive. Worse than Windstream. I contacted another internet provider and was told Windstream has exclusive rights to provide service in my area. Isn't that a monopoly? They are getting richer while I am getting poorer. They have virtually no competition which is keeping the prices high. How can they get away with that?

Windstream purchased our telecommunications infrastructure 13 years ago. Almost immediately, our neighborhood lost functional land line service. We live in a steep valley with limited access to mobile service and no cable, digital TV, or access (in my location) to satellite signals. I would daily drive or climb up on the nearby mountain to call Windstream on my mobile phone (please note that I am an older woman with a heart problem and may need EMS). I was told to stay home on the targeted service day. I am a teacher, called a substitute many times and no one EVER showed up. The land lines usually work now, but DSL service is intermittent. I need internet service for media connectivity and school work. I have had techs out here repeatedly, but the service just gets worse and worse. They once told me to use the service during the day because too many people use it at night and in the evenings, causing a bandwidth problem. One star is way too much.

This company has over charges me multiple times and when I try to contact customer service it is extremely hard to reach any consumer service help. WORST AND MOST UNPROFESSIONAL COMPANY I HAVE EVER ENCOUNTERED.

I am currently paying $35.00/month for "High-Speed" Internet service. I'm paying a supposed "flat rate" of $35.00/month for $5.00/month service. I pay for 12mbps = I get 1.5mbps. I've made numerous complaints (or at least attempted to) towards Windstream Communications before. I say attempted because I'm always on hold for more than half of my day, so I hang up. I'm tired of paying so much for so little. I'm going to contact the FCC for legal closure on the matter. I am certain that I am not the only one experiencing such shoddy service from this company. I'd rate it a -∞/5 if I could. Do not purchase Internet service from this company. Just get a 4g plan from Verizon or AT&T and setup a hotspot. It's cheaper anyways.

We have been a customer of Windstream for well over 10 years. I would say the first 5 years were fine, however these last five years have been nothing but trouble. We've complained numerous times and have always been told it's on our end. At their suggestion we've changed the modem and router so many times it's ridiculous. We've also upped our GB plan. We're now paying for 12GB and, if we're lucky we may get 4. Usually it's around 1.5 to 2. My son called them again last night and they pretty much told him not to call them again, they are "working on the issue" - Really?? I mean, it's only been 5 years.

I've been with this provider for three months, and not a SINGLE damn day have I gotten my actual advertised speed(s), even for what I'm paying for! I'm supposed to get a MINIMUM, as they say, of 6 MBP/S and a maximum of 12 MBP/S. **. FOR THE PAST THREE MONTHS I'VE BEEN BREATHING FUMES OF 10-20 KBP/S. A FRACTION OF A SINGLE MEGABYTE.

I recently moved into a complex that has en exclusivity contract with Windstream; ergo, I have no options. High speed internet is not the speed they promised. The $36.99 monthly fee has turned into a $53.23 monthly payment. That is, almost $15 of surcharges no one mentioned to me. Phone service is bad and when you manage to talk to someone, they are rude and defensive.

I received an outrageous bill (over $600). They "claimed" I hadn't return my Dish equipment even though I had an email confirmation where Dish network had, in fact, received their equipment. The customer service rep was supposed to return my call and I left her five messages only to never hear from her again. I am still getting this bill in the mail. Worst customer service I've ever dealt with... Beware of doing business with! Please don't use their service!!!!!!!

I live in Sanford NC. I have had trouble with my service for the past 2 years. At the last report, a Technician informed me that my service was sent to my neighbor's house and that's why my service was so sporadic. When this issue was resolved I requested some type of credit to my account, I was offered $15.00. I was not asking for much to begin with but that was an insult. I have paid $1200.00 for internet service that I really did not receive for 2 years. The customer support stated she could go as high as $25.00. I asked to speak with a supervisor but was denied. Now I will shout to the mountain tops. I live in a rural area and have really no other options with internet service.

For 3 months I have noticed a lag in Internet speed. I signed up through Directv as a package however had to contact Windstream myself according to Directv. I have sent several emails to the Windstream customer relation department asking for an explanation as well attaching the performance test results from their own website. I agreed on 6mbps service however I am receiving less than 1mbps. To date, after 3 weeks, I have received 1 response advising they are looking into the issue. I have since registered a complaint with the FCC. I have requested credit from Windstream for the difference in what I'm paying for versus what I'm actually receiving however, no response received. I've checked various websites and see this company has a bad reputation for overselling what they can actually provide. Due to my contract with Directv I am stuck!

So I moved to an area where Windstream is the only option for internet service. If I didn't have to have it for work I would never, ever use their service. From day one we have had problems. First the tech who came out was unable to complete the install, instead telling me he had to come out the next day. Two days later he came by at 6 pm to finish up - never received one single phone call letting me know when he was going to be coming. When I tried to call and get an estimate, I was told that they had no way of knowing when he would be able to come by. Our modem had to be re-installed after two weeks of service - even then the tech who installed said he was setting it up so that we would never have to call them for a modem reset. At this very moment I am currently on hold with them over their fun billing techniques - I am being double charged for services, but it's ok they are going to reimburse me for them.

I just noticed on our bill that Windstream has been charging me for a software/security suite (advance security pack 25G) that I never signed up for or used. When I talked to them they told me that they have been charging me $9.99 for the last 18 to 20 months. I told them I never authorized any add-ons and I wanted a rebate of all charges. They told me that they would only refund for the last month and that it was my responsibility to catch unauthorized charges. We are in our mid 70's and my wife pays the bills so I seldom see the monthly statements and she was not aware of the added on charges specifically just that our bill was getting bigger.

The problem with them has been resolved, so I want to give them a better rating.

We are a medical clinic. We have been working with Windstream since 7/2014 with several night, weekend and during operations outages. Communication within the company departments is at ultimate low. Accountability is non-existent. The AllWorx equipment is defective which was provided by Windstream. Windstream will not repair or replace the defective router. If you try to cancel the contract, they will hold you liable for $40,000k equipment which doesn't function properly. Do yourself a favor and seek services somewhere else unless you need unreliable service and many weekend and night trips back to the office to physically reboot the router, because you are not going to receive help from Windstream and they can't reboot it remotely...

I own a business that has been open 2 years and use the phone and internet. When I set a time for them to come out and install at my house and at the office the day they were supposed to show up they didn't. This happened twice for both places. After it was installed I have had nothing but problems. The internet is very slow and the phone goes out at least three times a month. I have called to get it fixed and always get told it will be a few days before someone can get out there. I have had to use my cell phone to do all my calls. I ended up canceling my service at my house but am stuck in a contract for my business. If you have any other options go with someone else. These people do not care about their service or their customers. I wish I could get Comcast here, I would give them a shot.

My internet would not work. I made numerous calls and even had service technicians come to my residence. Finally after about 3 months and still extremely poor service another service technician made an appointment to come to my home. I had to take off of work all day to be available for them. I confirmed they were still coming a few days before the appointment and again the actual day they were to come. Each time I was told they would be there. They never showed up and never called. My calls to the service center were to be returned by a supervisor but they never called. Very poor internet service and company with bad service. Stay away from this company.

This company makes Cox Communications look good!!!! As soon as I get my bill so I can find out what my account number is, I'm dropping Windstream like a hot potato. Save yourself a lot of aggravation, find another company!!!!

I attempted to obtain service from Windstream. I signed up online, on 9-1-14 and the following day received an email stating that they needed more information and I need to phone them. I did so, and gave them all the information that was requested on 9/3/14. I was informed that they could not provide internet in my area. I informed them that a neighbor has internet service and it was through them. The rep I was dealing with stated that he would have to do some checking but would return my call in a few minutes. When I hadn't heard from him by 9/4/14 I called the company again. I spoke to a different rep who informed me that I would be able to get the internet, he supposedly set up the work order for "Friday" and issued me a phone number. He did state the number may not be mine but they would have a valid number for me when they did the installation.

Been with Windstream since the switch in my area from Alltel. I was happy finally no more dial-up, started with a 3MB connection. At the start, I could only get 347 kbs. I was told they was upgrading the area and my DSL would improve. That was in 2009, still saying upgrades are coming. They are not coming. I wish I could switch to a different company but can't. To all people thinking about Windstream, don't fall for what they say!!!!

My organization has had Windstream landline/internet for only about 6 weeks. I have had to call or internet chat with a Windstream rep probably 15-20 times. Sometimes it's the landline; other times it's the internet. Sometimes both don't work. We have had a couple of violent storms, and I do understand storm damage. But probably 10 or 12 times, at least, it has been blue, clear skies here in Whitney, TX.

All I can say is that if you have another choice, DO NOT choose Windstream. We are paying for high speed internet and getting worse than dial-up service. Cannot get them to fix the problem which has been ongoing for about 3 months, so we are paying for a service we are NOT receiving!! Get standard answers and no resolution. Last download speed test was 0.0!!

If you have them file a particular complaint 3X times, they will comp you free subscription time (IE take money off your bill). It's the only way to combat their lack of ability and failed delivery of services.

My wife & I have been Windstream customers for ages. We have to be because we live in rural Upstate NY and have no other ISP. Currently we have from what I've been told by several customer service reps & techs the "new" modem/router with the little antenna in the back. Since last fall we have been having issues with our connection, constantly getting kicked off and having to "reboot" the wireless router by unplugging it for several minutes. This does & does not work since 5 minutes after it’s done were offline again. I moved the router so that it was out in the open and even with my wife and I 25 ft away and in plain sight of it, we still get kicked off.

I have had Windstream Internet for some time. The speed is very poor and not even close to what I am paying for. It disconnects regularly. I called customer service and was informed that it was completely normal to lose internet service a few times a day and I should be ok with that. The maximum speed they offer in my area is 1.5 MB/sec and I'm nowhere close to that. They said I should just call back regularly to see if they offer anything better. I just have no alternative. I called Dish Network and they said they don't offer it in my area. That makes no sense to me.

I live in Toccoa, GA and my business is in Eastanollee, GA. We have been in Toccoa for 16 years and in Eastanollee for 7 years. Consistent DSL does not exist. When I have internet issues, it is a constant battle getting help. Usually it ends up they have to switch something at office. A lot of times, it is an outage in our area. The internet at the house is extremely slow most of time. I'm paying for 3mbs but most of time barely gets 1-1.5. At shop I'm paying for 6; don't really know what I get. When it works, it's fast enough for our purposes. When I had 3 it wasn't. I realize the people on the help line are just doing their job and I feel for them, but the fact is I've been paying for a service for years that has never been reliable.

As many others have mentioned, we live in an area where we do not have many options. My Husband and I both work from home, so having a steady, and reliable internet connections is ESSENTIAL. We have been with Windstream since December, and not one solid week has gone by without experiencing internet problems. We have lost a lot of money, as well, due to the internet continually dropping.

Remember the commercial "Where's the Beef". After months of talking with Windstream and wasting hours upon hours of time restarting, shutting off, turning on and talking with some who know nothing about the issue other than what they read on their screen, "Where's the Beef". I am paying for up to 3 megs of service. I am told that as long as they provide 65 - 70% of that speed then they feel that they are doing well. Wow, wouldn't we all like to get paid a 100% for giving 65% effort. Well it gets better; between 5 PM - 1: AM, my internet slows to .45 - .69. I have received so many explanations; it will be fixed by the end of the year, you have too many devices using the service, we are working on the problem. DEFINE WORKING. Is that thinking about the problem is working on it or is there a plan to upgrade your total system.

We live in rural Arkansas and Windstream internet is about our only choice. We have used this provider since 2012 and had fair internet speed until a few months ago. We recently added Netflix only to find our internet too slow to stream it without constantly rebuffing. We were promised very fast internet, but when testing it very often, we find it running at .15 to 1.2 especially at night. In windstream's defence, I have seen it hit 3.0 one time in the early morning hours. Often during the early afternoon I can stream movies with little or no interruption. I have contacted windstream twice only to be told they are aware of the problem and are working to solve same; however, they have no estimated time of repair. Meanwhile, I must continue paying a high price for very low service.

I just tried to call Windstream to find out what services they have for DSL in my area. Nothing has changed with this company. These people are the only option for internet service in my area, other than cellular service. The only reason this is a one star rating is because I want to make sure it is posted. It is not representative of the service, which doesn't rate at all! About 1 1/2 years ago I disconnected from Windstream after having service nightmares. They have the worst customer service I have ever experienced. I ended up having to go through the State Attorney General's office in order to talk to anyone at the company that would work on figuring things out! Every time I tried to cancel they transferred me to the people that talk you into staying before they will cancel your service. In order to talk to these people you will remain on terminal hold. I finally just stopped paying and after sending me bills for about a year, the service was turned off.

We have been paying for 12 meg internet speed and on average get about 6 and it drops every evening to .6 to 1.5. We try to watch Netflix or Hulu and it continually freezes or drops.

We have had Windstream Internet service since 2010. It started out at 3 MBS, then within a year we were offered 6 MBS. No real problems the first year and after suffering through slow speeds, was elated to get 6 MBS. Well, not long after that we started having major issues, line drop, page stalls, extremely slow speeds and total lock ups. We have had technicians out at least 6 times over the past 3 years to try and correct problems. They've replaced the modem 4 times (wanting to charge me once for a bad modem), rerun lines and, things get fixed for several days then the degradation begins again.

I have had Windstream "high speed" internet service for several years but did not realize how ludicrous the description is until I subscribed to Netflix and started to pay attention to my internet speed. It is supposed to be 6 mbps - it was only 2 until the technicians came to my house at least 5 times and replaced every modem and wire out to the street. It worked for about 2 months and now here I am again - I am back to 1 mbps and I have to wait 5 days for them to show up to fix it. I have never in all my life experienced such poor service from a company. Unfortunately, this is all that is available where I live, but they lie, cheat and are totally disdainful of the customer.

Have been Cavtel Internet subscriber and now Windstream took over Cavtel. Have had no internet since before Thanksgiving. Contacted more than five Windstream technicians and went through reboot, etc. Sent new modem, did not resolve. Told by Windstream that my problem was being sent to highest level Windstream technicians for resolution. Finally sent fax and email to Jeffery R. Gardner, President and CEO of Windstream. Reply that he would look into problem, resolve problem and get back to me. This was on 01/07/14. Still have no internet. Beyond disgusted and frustrated. Filed with Better Business Bureau. Still being charged for nonexistent internet service.

I am not new to broadband service. I first acquired Adelphia High Speed Internet service in 1999. From that time on until 2007, I had used Adelphia for internet service with no problems. In 2007, Adelphia was purchased by Time Warner and I continued using Time Warner's internet service until February of 2013. During those 14 years of having cable broadband, I've very few issues, maybe 3 days total down time due to weather. Now, with all of that said I would also like to make note that I am a certified computer technician, network administrator and computer programmer. Needless to say I am very knowledgeable with computers. Not an average by any means.

I called this morning concerning internet connection problems/slower than normal service speeds (MUCH worse than the normal latency issue and speeds of 1-1.5 that we normally have) that have been occurring over the last month to 2 months. The technician named Misty emp # ** (after acknowledging that we were having drops of service about 20-30 minutes apart and speeds of 0.2) still refused to troubleshoot further or get a technician to my location. I tried to explain that our router was moved a few months ago to a different line and that we have had trouble on this line ever since.

It's hard for me to explain my anger toward this company as I have been a loyal paying customer for 6 years now. When we first signed up, everything was fine but many years down the road we noticed our speeds got slower and slower and we always had the 12 Mbps package. We called several times to them but got the same excuse about a latency outage. I sure hope this company burns to the ground, because what pisses me off is that they're the only internet service provider in the entire area we live in.

I worked from home for a year and a half using Windstream as my ISP. Although I had intermittent problems with them, there were no other ISP options in the rural area where I live. In March 2013, I was no longer able to continue working at home because I could no longer stay connected for more than a few minutes at a time. My options were to report into the office, meaning an hour and twenty minute drive time each way or move to my daughter's house during the week and work from her home. For nearly two months, I made the drive to work while continuing to try to resolve the problem with Windstream. I spent countless hours on the phone with them (most of it on hold) and was offered a different reason/excuse each time. The customer service reps for the most part were rude and unhelpful. Then in May, I was finally told the truth: latency issues which would not be repaired until maybe 2014.

I have spoken to Windstream on several occasions and all I am ever told is that they are working on the problem, but have no date for resolution! This is only made worse by the fact that they offer no credits or cost reductions for the inconvenience. Furthermore, they have admitted to me that they have oversold this entire area of Eastern Kentucky!!

I have had DSL for several years. Originally, 1.5 worked fine, no problems. Then I moved up to 3.0, had it for nearly a year, no problems. Then they oversold their services. They have not been able to provide me with even dial-up speeds 90 percent of the time. They still want their pay but they continue to advertise services that they do not have the equipment to deliver. They have known this and continue add customers they can not handle. I am tired of paying for nothing and I am tired of getting no feedback from them with any information as to when this problem will be resolved.

I have the misfortune of being a new Windstream customer. I signed up for 12 Mbps, and I average 1 Mbps and even less. I've only had the service 2 weeks and they claim it's a latency issue and there is nothing on the schedule to correct it for my service area - and everyone I've spoken to has said it's been this way forever and they've complained and complained. What I want to know is, how are they getting away with this in numerous markets? Where is the government agency who regulate telecoms? This is not only poor service; it is fraudulent to sell a service they are not providing and likely will not provide in our lifetimes. There needs to be government intervention and a class action lawsuit. Windstream is not going to fix their endless problems when they can keep collecting off the poor buggers who are forced to use their inferior service because there is no competition. How can any of this even be legal?

Windstream issued their new 5200 modem/router combo. I called for help to connect one silly operator, who said that my computer system (XP) will not work with this item. Then she had the audacity to tell me I need to get a new machine and operating system. Be aware that before this with their modem and a third party router, Linksys, everything worked well. I hung up from dealing with a dumb idiot. I called back and got another agent. He seemed to know more and that 1st one. He was able to get me to connect to the internet. That was 3 days ago. I tried to print today and could not. I did everything in setting up, configuring and checking the printer company info and more. I shut it down, started it and all the things anyone in second line of IT support would do.

I feel violated as a consumer and paying customer with Windstream. I continue to have an issue with a latency problem with the service I pay for. Representatives in customer service are telling people that the issue is being corrected! Now that implies that in a reasonable and timely manner, the issue will be fixed! No! It means within in a year! What if I told Windstream that I will not be paying my bill and when they demand payment, I will say, "Sometime this year, I plan to pay you!" Do you think that would be acceptable? I don't think so! This would be theft! Well, Windstream customers who have not figured this out yet, you are being robbed and lied to. Beguilement is leading someone to believe a false conclusion. Sad thing is that a supervisor will not talk to you about this ongoing issue. They leave this dirty business to the representative on who answers your phone call. I find this unacceptable! Feel at liberty to copy and paste this post if you have experienced similar problems.

I agree with every post I've read about this issue here and I got to say, Keith of Greensburg, KY, you really hit the nail on the head. I totally hear you! We too are paying for Hulu Plus and Netflix streaming video, which is now hopeless. Sometimes, I can't even ping their server. So what are we all going to do? I'm delighted to see that others are keeping screen captures of speed tests. I use http:**. I put the Windows time window up next to it, and do a ctrl-shift-print screen, then paste it into Word, but Wordpad would do. Also, I recommend going to the modems advanced diags and doing the same. I also log stuff like download speed, F4 failure and weather conditions in a table. Latency outage is just greed as seen from within Windys spin factory.

Starting about April 6th, we began to have abrupt, prolonged, spotty outages on our 3 mbps DSL. This has gone on for 3 weeks now. We have a F@st 1704 router. When the guy came to hook it up, he said that way out here we are too far from the nearest switch to get that fast. But that we could do about 2.5 mbps. I said, "Hook me up, I'll be happy with 2!" Until this month I was contented with my ISP, but in the last 3 weeks I've made so many calls to their tech support that I know 18003471991... 1... 1... 2... by heart.

This company just lies about everything. They never do what they say or deliver what they promise. They rely on the fact that they are the only service available in the small towns they serve. We have had intermittent DSL service with them for over two years. At first, we had the promotional package. It was terrible, so I let them talk me into the upgraded service. They promised the speed upgrade would solve the problem. Of course, it was a lie. In our town, everyone I know that has Windstream DSL is unhappy with them. They are the only game in town, so they simply do not care. I have never dealt with a more dishonest company in my life. If you have an option, avoid these crooks.

This has got to be the worst communications/internet company ever. My work has been without internet for nearly 6 months now and every time we call to get this resolved, we are given the runaround by untrained employees. I am sick of this and have elected to call and find other places for us to get internet through because I can't even check my e-mails at work unless I use my iPhone! This is ridiculous. I'm filing a complaint with the BBB and whoever else will listen. My company should not be charged for the ** service it has not received during the past 6 months. If best, the internet worked consistently for 2 weeks (but it was slow and horrifically bad) then went right back out. You're costing us money and either you will recoup the cost of lost sales or you will fix the damn internet!

I am paying for my 3mb and still only getting less than 1mb on the $49.99 bundle. What a rip off. After calling weekly, still no help and all they say is the Internet is free on the bundle for life so they can't give me a credit. There should be something we can do about this so-called outage that’s been going on for years. Here is one of my speed tests.

No Internet at all, I cannot find any DNS servers or the name does not exist. I called tech help, no help, they said I needed to reconfigure the POS modem, again! I am tired of this. It’s been ongoing for months now. We all need to bombard the FCC with complaints. Go to FCC.gov and file complaints, go to the local media, everything that can be done, should be done. They are despicable! And they do not care! Do not use Windstream, get a HughesNet satellite system, or do without for less frustration.

I called Windstream tonight complaining about slow internet speeds. I'm paying for 3.0 and barely get 1.8. I was told a trouble ticket would be entered to investigate the problem. My brother phoned them from his house down the road a few minutes later to complain and was also told it was a "latency problem" as well as another neighbor. Obviously, Windstream is selling products, in this case internet speeds, that they cnnot deliver. I agree that something has to be done, but where do you start?

Sometime in October, I called to increase internet speed from 3m to 12m with Windstream. The tech came out and said only 6m was available to me and he could only get 5m at the time of visit. Shortly after that, our speed dropped to below 1m. My children got internet devices for Christmas and we are unable to use them. Not only can we not download games or movies, but I cannot open attachments to any of my emails. I have called repeatedly since Christmas to complain and am always told it is a latency problem in our area. No one can tell me when it will be fixed. I stay on the phone for at least 30 to 45 minutes each time I call and get no answers, only excuses. I have been told that a credit will appear on my next bill. If it indeed does, that will be nice but I still do not have internet.

I have been reading the other comments on this subject and it seems like Windstream has never provided 12mbps service to anyone. I am paying for 12 and get anywhere from 1.5 to 6 or 7 on a great day. I usually get around 3.0. I have been told a few stories that don't add up according to everyone else. They told me that the latency outage was first reported in September 2012, but it sounds like it has been going on a lot longer than that. They tell me that the engineers are working on it, but have no estimated fix date. They won't tell me just what exactly they are doing about it. I am considering contacting the Attorney General's office about this. I was going to contact the KY AG's office, but it looks like this is not isolated to KY so I was thinking the US AG's office should look in to it.

Should this not be a class action lawsuit? We got the same story. I upgraded to 12mbps and they could not deliver. We went with 6mbps. Wow! Latency outage after hours on the phone. I was told over-usage in my area. How can you sell bandwidth you can not provide? Class action!

The speed is exactly as others have posted. I can’t get 1 Mbps and they keep calling me wanting to upgrade to 6 Mbps. I asked them what is the max speed my line has, and they then tell me it is less than the three I am getting now. These people are the worst, but like most have stated here, there are no other choices.

We were experiencing slow speeds on our DSL service. Windstream representatives said we just needed to upgrade, so we switched DSL service from 1.5 to 3.0. We are paying for more speed, but we are lucky if we get the old speed! Windstream has not been able to provide the speed promised. These past weeks, our internet speed is great every morning. It gets intermittent throughout the day until it's near nonexistent by evening. Last night I finally phoned, I gave my information to two Windstream service representatives and was sent to the third one. When she asked for all my information yet again, I gave my phone number, then I stated, "I called to complain about my nearly nonexistent internet. I've been transferred three times. Do you really think I'd have gotten to you if I wouldn't have already given all my proper information to the other two Windstream representatives? Really!"

Terrible service - We are locked into a contract with Windstream and have had several outages. Their response time is terrible. They do not respond to request for credits, which are stated in our agreement. They do not return phone calls or emails requesting someone contact us to discuss the issues and loss of business we have experienced.

This company doesn't even deserve one full star. I've been in a latency outage since November 2011. After literally countless phone calls to Windstream, technicians coming out to check lines, several modems, several filters, several excuses, insane amount of modem resets, finally a Windstream rep tells me there is a latency outage. Then phone calls involved several false dates of completion. It was only on dslreports.com that an online Windstream rep looked into the matter and told me it was scheduled to be completed in 2013. Yes, the year 2013.

Windstream bought into my small town and advertised fast internet speeds and excellent phone service. They advertised 12 Mbps download speed, and I signed up to find out I was too far for their equipment to receive that speed. They then claimed I could receive 6 Mbps download. In December 2011, from mid-morning through midnight, my speeds dropped to below 1 Mbps download. Apple TV and Netflix would barely run due to buffering. I was told it was due to outdated equipment, which would be promptly replaced, and the problem solved. After over twenty-five complaints, six promised repair dates, nothing is resolved. Tech support is very nice but absolutely does nothing but false promises. It is now October 2012 and nothing is resolved. I have paid for 6 Mbps download for over 10 months with only 1/5 the service provided. I believe that Windstream is willing to ignore me and continue to take my money.

We used our internet service for our television viewing, so we upped our service from 3mbps to 6mbps (had been very slow, thought this would solve the issue). The speed was great for a very short time, then became slower and slower. I would call in to complain. Our speed would increase again for a short time, then gradually dial back down. During peak times (evenings), our speeds have been under 1mbps download speed. I have been calling to complain and while the reps have been very polite, I am still getting nowhere. The equipment they provide is also very unreliable. In three years, we have had 3-4 modems and 2 modem/router combinations provided or replaced by Windstream due to malfunction or being outdated (though just purchased). We live in a rural area, so our options for DSL service are extremely limited. I would advise anyone to avoid this company if at all possible.

We pay for 6.0 Mbps from Windstream and we only get about 0.19 download speed on Speedtest.net every day in the evenings. We contacted everyone we could at Windstream and went up the ladder as far as we could go. They finely admitted they have a problem with slow DSL speeds and outdated hardware. They told us we would just have to live with the slow speed. Windstream is cheating all their customers by charging for a service they cannot or will not provide. They suck!

From the beginning, I had a 1.5MB DSL connection on a second dedicated phone line. Then for the last few months, Windstream's sales group had been bugging me to increase my speed, through a "special offer". They would raise my speed to 6MB for $5 less per month (current monthly bill would drop from $61 per month down to $56). So, my response was "Okay, let's do it!" I received my new bill today, and it was $93.00. And after an hour or so on the phone with customer service, they're saying they will put everything back the way it was, and reinstate my $61 monthly rate but I will still have to pay the $93! I am an old man living on a fixed income, and for people in Windstream's sales group to misrepresent things this like this is very disturbing! If next month’s bill is not back to where it should be, I will be saying goodbye to Windstream in favor of my local cable company!

I called to get Internet service for all over the house wireless. We had DSL and they sold us another product that does not work. I am trying to get them to fix it. Our business number is **. They need to call us first so we can be there in five minutes. I need to get this job finished or given a credit.

My mom called me to ask me a question about her internet service through Windstream. I know next to nothing about computers. She wasn't connecting to the internet and called tech support. The woman she talked to asked her if she had a router and she, said she didn't know what that was. The woman laughed at her and she was directed to talk to another person who tried to sell her tech support for about $12/month. She said tech support was supposedly included in the service she had and the guy said he wouldn't help her if she didn't buy it. I (knowing next to nothing about computers) was able to get her back on the internet over the phone! This woman laughed at her and sent her to the sell this dummy more junk line. I hooked up her internet a year or two ago and called Windstream for help, because I don't know how to do this stuff, as stated. The guy I talked to was so rude because I didn't understand what sort of cable he was talking about. I tried to file a complaint with BBB and it said there was no company by that name.

Call me and I will explain. I am having problems with captcha not being recognized. I had the service for 7 months from May 19th to January 21st and I never had the internet activated. The company is still making me pay for it. For those months, I never signed a contract either. Two cases are still open with PUCO and OH Attorney General's Office company, making me look like an idiot.

Windstream's $49.99 for life promotion is grossly misleading. I’m about to sign up myself and I spoke with my parents who signed in December. They stated that with taxes and other miscellaneous fees their bill is $70 and no one had told them about the "fine print" when they signed. I again checked Windstream's website, billboard, both which have no fine print, and finally got thru to a customer representative who stated that's the way it is. Isn't this sort of advertisement illegal? Turns out they duped my senior parents and their senior neighbors. Please contact me if a class-action lawsuit results for this misleading advertising. My parents don't subscribe to the internet currently. Economic consequences: their bill is about double what they were expecting on their retiree fixed income, which in turn has caused unwanted stress.

I am purchasing 3Mb of service and I am receiving only 58-100kb of DSL service. I have called them numerous times, once everyday for a week, to try to get the problem resolved. It has been this way since January of 2008. They keep saying it is a latency outage and equipment is being upgrade and will be fixed as soon as possible. They have been saying this for the entire 6 months. The speed testing was done from their recommended website. They have given me credit for the slow times, but they have a monopoly on the Cable company too, since they own them also. they refuse to bring Cable broadband into the county as long as they have dsl which requires phone service also provided by them.

On August 19 (estimate) I contacted Windstream to establish DSL for my home, as they are the only option for high speed internet for my location. I was given a turn on date of August 23. On August 24, I still did not have DSL service, but the telephone began to ring with wrong numbers (never wanted the telephone and don't use it, but was told I needed it to have DSL). I called Windstream to find out what was going on and they told me that they were not able to complete the order in initial time period, but our new turn on date was August 30. I questioned that, but they said it would probably be sooner.