Kinetic Reviews

Terrible service - We are locked into a contract with Windstream and have had several outages. Their response time is terrible. They do not respond to request for credits, which are stated in our agreement. They do not return phone calls or emails requesting someone contact us to discuss the issues and loss of business we have experienced.

This company doesn't even deserve one full star. I've been in a latency outage since November 2011. After literally countless phone calls to Windstream, technicians coming out to check lines, several modems, several filters, several excuses, insane amount of modem resets, finally a Windstream rep tells me there is a latency outage. Then phone calls involved several false dates of completion. It was only on dslreports.com that an online Windstream rep looked into the matter and told me it was scheduled to be completed in 2013. Yes, the year 2013.

Windstream bought into my small town and advertised fast internet speeds and excellent phone service. They advertised 12 Mbps download speed, and I signed up to find out I was too far for their equipment to receive that speed. They then claimed I could receive 6 Mbps download. In December 2011, from mid-morning through midnight, my speeds dropped to below 1 Mbps download. Apple TV and Netflix would barely run due to buffering. I was told it was due to outdated equipment, which would be promptly replaced, and the problem solved. After over twenty-five complaints, six promised repair dates, nothing is resolved. Tech support is very nice but absolutely does nothing but false promises. It is now October 2012 and nothing is resolved. I have paid for 6 Mbps download for over 10 months with only 1/5 the service provided. I believe that Windstream is willing to ignore me and continue to take my money.

We used our internet service for our television viewing, so we upped our service from 3mbps to 6mbps (had been very slow, thought this would solve the issue). The speed was great for a very short time, then became slower and slower. I would call in to complain. Our speed would increase again for a short time, then gradually dial back down. During peak times (evenings), our speeds have been under 1mbps download speed. I have been calling to complain and while the reps have been very polite, I am still getting nowhere. The equipment they provide is also very unreliable. In three years, we have had 3-4 modems and 2 modem/router combinations provided or replaced by Windstream due to malfunction or being outdated (though just purchased). We live in a rural area, so our options for DSL service are extremely limited. I would advise anyone to avoid this company if at all possible.

We pay for 6.0 Mbps from Windstream and we only get about 0.19 download speed on Speedtest.net every day in the evenings. We contacted everyone we could at Windstream and went up the ladder as far as we could go. They finely admitted they have a problem with slow DSL speeds and outdated hardware. They told us we would just have to live with the slow speed. Windstream is cheating all their customers by charging for a service they cannot or will not provide. They suck!

From the beginning, I had a 1.5MB DSL connection on a second dedicated phone line. Then for the last few months, Windstream's sales group had been bugging me to increase my speed, through a "special offer". They would raise my speed to 6MB for $5 less per month (current monthly bill would drop from $61 per month down to $56). So, my response was "Okay, let's do it!" I received my new bill today, and it was $93.00. And after an hour or so on the phone with customer service, they're saying they will put everything back the way it was, and reinstate my $61 monthly rate but I will still have to pay the $93! I am an old man living on a fixed income, and for people in Windstream's sales group to misrepresent things this like this is very disturbing! If next month’s bill is not back to where it should be, I will be saying goodbye to Windstream in favor of my local cable company!

I called to get Internet service for all over the house wireless. We had DSL and they sold us another product that does not work. I am trying to get them to fix it. Our business number is **. They need to call us first so we can be there in five minutes. I need to get this job finished or given a credit.

My mom called me to ask me a question about her internet service through Windstream. I know next to nothing about computers. She wasn't connecting to the internet and called tech support. The woman she talked to asked her if she had a router and she, said she didn't know what that was. The woman laughed at her and she was directed to talk to another person who tried to sell her tech support for about $12/month. She said tech support was supposedly included in the service she had and the guy said he wouldn't help her if she didn't buy it. I (knowing next to nothing about computers) was able to get her back on the internet over the phone! This woman laughed at her and sent her to the sell this dummy more junk line. I hooked up her internet a year or two ago and called Windstream for help, because I don't know how to do this stuff, as stated. The guy I talked to was so rude because I didn't understand what sort of cable he was talking about. I tried to file a complaint with BBB and it said there was no company by that name.

Call me and I will explain. I am having problems with captcha not being recognized. I had the service for 7 months from May 19th to January 21st and I never had the internet activated. The company is still making me pay for it. For those months, I never signed a contract either. Two cases are still open with PUCO and OH Attorney General's Office company, making me look like an idiot.

Windstream's $49.99 for life promotion is grossly misleading. I’m about to sign up myself and I spoke with my parents who signed in December. They stated that with taxes and other miscellaneous fees their bill is $70 and no one had told them about the "fine print" when they signed. I again checked Windstream's website, billboard, both which have no fine print, and finally got thru to a customer representative who stated that's the way it is. Isn't this sort of advertisement illegal? Turns out they duped my senior parents and their senior neighbors. Please contact me if a class-action lawsuit results for this misleading advertising. My parents don't subscribe to the internet currently. Economic consequences: their bill is about double what they were expecting on their retiree fixed income, which in turn has caused unwanted stress.

I am purchasing 3Mb of service and I am receiving only 58-100kb of DSL service. I have called them numerous times, once everyday for a week, to try to get the problem resolved. It has been this way since January of 2008. They keep saying it is a latency outage and equipment is being upgrade and will be fixed as soon as possible. They have been saying this for the entire 6 months. The speed testing was done from their recommended website. They have given me credit for the slow times, but they have a monopoly on the Cable company too, since they own them also. they refuse to bring Cable broadband into the county as long as they have dsl which requires phone service also provided by them.

On August 19 (estimate) I contacted Windstream to establish DSL for my home, as they are the only option for high speed internet for my location. I was given a turn on date of August 23. On August 24, I still did not have DSL service, but the telephone began to ring with wrong numbers (never wanted the telephone and don't use it, but was told I needed it to have DSL). I called Windstream to find out what was going on and they told me that they were not able to complete the order in initial time period, but our new turn on date was August 30. I questioned that, but they said it would probably be sooner.