Kinetic Reviews

I order service on 17 Nov and I am still currently waiting to be connected. I have call about once a week to check the status of my order. I continue to get the same response "the engineer will contact you". Still nothing. I work from home so this is my livelihood we are talking about. Windstream don't seem to care. I'm still waiting to hear from the engineer. I have to have service by 28 Dec or I will lose my job. Thanks Windstream.

When beginning this process I was contacted by the company and they had a much superior product... blah, blah, blah. When they were reading off the extra charges that may be incurred I voiced questions which I was told would be answered when they called to set up installation. The service guy just showed up and I started calling. I was supposed to receive a 30 free trial and a 12 month waiver on the rental fee. 1 week later I received the bill. When I called to explain that I was still on my 30 day trial, I was told they do not offer these trials. Then told they have a 30 day satisfaction guarantee. When I asked for this option I was told it wasn't available in my area. Then they came to disconnect and cut all of my old service off when everyone was gone, they also left all of their equipment. Wonder if they want to buy it back?

Terrible customer service. 8 day wait for engineer. Probably the worst customer experience I have ever had. I'm 48 years old and have been in America for 3 years. I have never experienced a more incompetent company than Windstream. Nobody knows what they are doing, nobody knows what anybody else is doing, nobody does what they say they are going to do and they seem to break what works with no explanation for why. Terrible, terrible, terrible and worse.

I am trying to become a professional gamer. I lose so many matches just because the internet give me lag spikes throughout some of my matches. I am so sick of it. I just don't know what do. I guess I will just have to throw my dream down the drain because of my internet connection...

I have had Windstream Internet now for five (5) months. My biggest problem with them is that my bill changes drastically each and every month. When I signed up, I was told my bill would run about $85.00 per month. Since that time, I have received bills for over $130.00, $140.00, $110.00, etc. NEVER near what they stated at the beginning, and NEVER the same every month. I have spent countless hours of the phone, being switched from one department to another, getting credited (only for it NOT to show up the next month).

My parents have been with Windstream for three years and it's been crap this whole time. It's slow and constantly buffers. You have to restart it five times a day because it stops all together. I'm always booted off at night when we have no restrictions. It makes my streaming lag. They never upgrade, just give you the same stupid box every year and you have to call for them just to do that. Overall, it's a waste of money. Plus side, I talked my parents into switching providers if it doesn't change when I call Windstream tomorrow.

I have been a Windstream customer for many years; I am not sure how many because I have gone from the company being first AlTel (much better!) and before Altel, another company, long disappeared from the scene. As time has passed with Windstream, I have experienced the service overall to be less and less consumer-oriented. I live in a rural area and the attitude of the company seems one of being: "We're your only option so we don't have to pay attention to your needs, nor the quality of what we offer you." I have scanned through the complaints at this site, and I can find nothing I disagree with. I am prompted to write because I just received my bill online and find a $6.50 fee tacked on that is labeled "Internet connection fee"! I already pay a $32.00 a month charge to Windstream for my internet. Of course, I am expected to understand this charge! I haven't a clue.

I have been a Windstream customer for many years primarily because I live in an area where they have a monopoly on the phone lines and therefore a monopoly on the phone and internet service in the area. My main complaint right now is with their repair service in the event you have a problem with any of their equipment. I upgraded my internet service and was told they were so busy it would take 6 weeks to get someone here to do the work. So the day the work was to be done (which had a window of 8 am to 7 pm) Windstream called and canceled about 10 am and said he would be here the next day. So the work finally was completed but a problem with my caller ID surfaced immediately and Windstream said that would take another 2 weeks for repairman to make it back out.

I have phone and internet service through Windstream, although I never use the phone. It's supposed to be high speed and it is as long as you're plugged directly into the modem. Wireless is about 1.5 Mps. I tried talking to customer service about the problem and they said they only guarantee the speed when hooked up directly, not the WiFi, even though I pay $10/month for the modem and wireless router. I asked if I could buy a new modem and router and they said I could, but they couldn't provide any help if I had problems with the other device. I told them they're not helping with the device I pay them to provide.

The service provided is so bad and has been that way for years, we have stopped bothering to complain... It does no good. Can't even stream a movie in low res without countless delays for buffering. Internet is SLOOOOOOW. If you can avoid Windstream in any way do it!!! Crappy company, poor service, uncaring personnel.

Ordered internet service around October 15. Finally received a confirmation number, then a different one, with instructions to schedule installation. Called the number supplied who informed me that neither confirmation number was valid. Waited a month. Received a bill for telephone service, which was not ordered nor installed. On Nov. 26, Called billing number, who stated that internet service was not available, and they would credit my account. But I had to be transferred to another number to terminate service. Waited 48 minutes on hold. Called back, waited 28 minutes on hold. Tried their online contact. After filling out the form, the site came back with an error message. Tried online chat. It came back with an error message. Called billing back and finally got a human who cancelled the account and gave me a confirmation number. Absolutely the worst customer service that I have encountered.

After 5 years stuck in an area where Windstream has an effective monopoly on 'high speed' internet access, I'm finally moving, so It's time to review. Pros: No problems with automated billing, online account management interface is fairly well designed, timely storm outage service recovery. Cons: Cheap DSL modem/router components fail, predictable service outages during any precipitation event, rural hardware maintenance clearly not prioritized, bandwidth ridiculously limited for the price, bandwidth not as advertised, multiple dropped connections per hour on a daily basis (twice while typing this review), poorly trained telephone and on-site support staff.

1/8/16 (Tuesday) lost internet. Called and service tech was going to forward problem to another tech... Latest to have it fixed would be Thursday 1/10/16. 11/9/2016 Called again 10:32 am. Going to send out a tech. Was told the 1st ticket # was sent to the wrong department, Second Ticket # was corrected to dispatch a service tech.

I've been a Windstream customer for at least five years. I have a lifetime contract for unlimited High speed internet that cost $59.99 for 12Mbps download speed, but recently (maybe 5 or 6 months) it seems the speed throttles down at certain times pretty consistently. When I call, they want to send someone to check the inside of my house (cha-ching), because clearly (or so they tell me) the problem is inside my house. If that's true, why does my download speed work great during the day, but dips so low at night and on Sundays. It literally takes at least a minutes for a response, just like a good ol' fashion dial-up connection. My recent speed check result was 1.41 Mbps download speed and I'm not surprised.

WindStream is the most horrible worthless pathetic joke of a ISP to exist. My max download speed is 300 kb. I was promised I would be getting a minimum of 3 mbs. CS is a joke. None of the people know what they are doing at all. UNPLUG IT AND PLUG IT BACK IN. **. That. They inflated my bill from 60 a month to a 100 a month so I am paying 40 dollars more than I need to in order to have internet that is 17x slower than what I was told I would get. Bottom line, WindStream is a complete joke and is not even remotely good enough even IF it's your only option. Pure ** those that review Windstream and say it's good are employed by them or are not avid users of the web.

We been a customer of Windstream for around eight years, as they were the only Internet provider in our area of Kentucky. Recently we bought a Roku device in order to watch streaming news shows as well as other live streaming shows. Our reception is less than perfect as when watching these live streaming shows on Roku they frequently drop-off and buffer or have to re-load. This is not good and believe they could provide adequate bandwidth for us as they provide in larger Kentucky cities. We are charged the same price but receive less than good service. We checked with a local computer place and they said that Windstream doesn't provide enough "Bandwidth" to provide quality service. We checked the system control on our Roku Device and under "Internet Connection" it is rated "POOR". We feel we should receive the same level of service as the larger cities as we are charged the same.

There is no possible way I could recommend Windstream. They are possibly the WORST company I've dealt with in my entire life, and that is really saying something. I've been with Windstream since 2008, and unfortunately they are the only ISP around. Their HIGHEST speeds are only 25 Mbps DOWN and Mbps UP.

I have had my services with Windstream ever since June 2016. That is the month that all my problems started occurring. Windstream said it would be six weeks or around six weeks for my line to be buried. It is now October. The line is still not been buried. After numerous phone calls emails and notes written on my account not one thing has been done. The wire that is supposed to be buried is on my neighbors land. My neighbor is a farmer who grows his own crops and fee for his animals. My line has been placed going directly down the middle of his field. In order for him to get his crops he has to cut my line down because there is no other way for him to harvest. Like I said I have called many times and talk to many people. Nothing has been done.

Dumped TWC because of unethical billing practices only to receive unethical billing practices from Windstream. I subscribed to the Kinetic Preferred Bundle because of a $250 one-time credit. My first bill arrived today. The bill is deliberately confusing so they can mask over $30 in surcharges and taxes. In addition, my credit was not posted. After speaking with, not one but two, customer service representatives, I have been "assured" the credit will post to next month's bill. Stay tuned...

DON'T FALL FOR THIS COMPANY'S SALES PITCH! We were sold a business phone and internet package that they claimed was comparable to our existing carrier - it is not and neither is the customer service! Their prices have increased every 6 months. Meanwhile we spend hours (sometimes whole days) without phone and/or internet service. When you call to complain they just re-route you to other people, never resolving the issues. WORST CUSTOMER SERVICE WE HAVE EVER DEALT WITH!

Overrated and overpriced and deceptive. Pros: Service has been fairly reliable for the 5+ yrs of using them. Cons: Was paying for 12Mb of service but only getting 3Mb of service. We had no idea how long the service was like this but would suggest that all Windstream users do speed test weekly or monthly. When complaining about this they indicated that they could not refund any money because there was no way to find out how long we were running on 3Mb.

Windstream is awful--so bad in fact that I took the time to register with CA just to complain. First off, we have been customers for YEARS, and have lived in this house for 40+ years with the same phone number so we were loyal customers to whomever before them. We were on vacay and I missed the Sept payment. My bad--I own that. However, NO notice, NO phone call, NO ANYTHING. Just shut off service. And they are a PHONE COMPANY. There is no reason they couldn't have used the phone to call and tell us or leave a vm. They just wanted their $100 reconnection fee. Horrible. I told the CS rep that we are also VZ customers and they hound you to death blowing up your phone with calls and texts to remind you that you are past due. That's why I've been with them 10+ years. Keep a close eye on your bills because W is looking to line their pockets anyway they can. :/

We have been Windstream customers for as long as they have been in control of our area. We have suffered miserably with long outages and painfully slow "high speed" internet for years because we had no other choice. We were unable to benefit from the new technology everyone else had, e.g. SMART tv's and streaming devices because of constant drops and slow, slow speeds. Customer service was very agreeable every time I called and said they could see all the drops and they'd send someone out, then I'd hear the same story that everything looks fine. I finally had a tech to look me right in the eye and say "Windstream sucks!" Finally, after many painful years, HughesNet is available in our area and I am free of Windstream.

It took almost 4 weeks to install the service and gave me appointment times between 12 to 10 hours. Initially got a half of the service that work in an acceptable speed, and finally got full service but doesn't work any faster and customer support is telling us that our equipment's fault and then they hung up on me. I've had phone service for a week and I'm about ready to turn them off.

Been a customer since they bought out iowa telecom and have been going to upgrade internet since 2009. Still today where I live in iowa my speed is point 8mb of service. Been holding on but continued to be lied to about upgrades. Now maybe they say by 2019 3mb speed. Windstream sucks.

I've been a customer for 8 years, and I've put up with all of the outages and slow speeds because the price used to be right ($35/month). Over the last year the price has slowly gone up, and is now up to $65/month! Last week we returned from vacation on Aug 17 to find no internet. I called on Aug 18th and was told it would be fixed by Sat. When no one showed up on Sat I called on Mon (Aug 22). I was told "oops, no, your ticket is set for Sat Aug 27th." So a week and a half to get a service tech to fix our internet?! Ridiculous! Unfortunately for us, with our luck, my wife started a new online job and now can't get her hours in (because the library and coffee shops have closing times and she'd normally put in some evening hours).

I set up internet for our home. Service is supposed to be installed today. Windstream is the ONLY internet service provider for my area. I've tried to get other service with no luck. I knew most people disliked or hated Windstream. By that statement, I mean EVERYONE I ever spoke to about Windstream hates them. I think I will be included in that group. Here's why: I had a bad foreboding about how this was going to work out from the get go and I was right. I kept getting emails saying I was getting a different service than what I was ordering or emails telling me the price had changed and even several phone calls from an automated system telling me these things. Their automated system didn't work (I would press the number to be connected and it NEVER worked) so had to hang up and call another number to discuss yet ANOTHER problem with getting service installed. Got everything squared away, or so I thought.

I have had Windstream DSL for over 8 years now. I have changed modems and routers, ran new lines inside my home and even paid to get the fastest speed they have available. Still, my internet is painfully slow and frankly seems to be getting slower. I have called them multiple times but never get the situation resolved. I have no other real options for internet in my area unless I want to go to a satellite provider and get limited data. I am so frustrated with Windstream and their pathetic product. Normal websites often take several minutes to load. Sometimes the speeds are better and sometimes worse. It is so slow right now that I can't even run a speed test. Windstream DSL is a waste of money. As soon as I find an alternative I am gone and never looking back!

I was promised 12 mbps when I was looking to buy a house in the area. After purchasing the house the Windstream installer announced they had to put a throttle on my internet to 1.5 mbps. I initially was charged 63 per month for phone and internet. Now it is 100. The phone line has never worked. Always so much static. I have to use the cellphone. Customer service never answers on any media.

I have been a Windstream Communications customer since December 2015. We have been very disappointed and frustrated. We have made multiple calls for help and get the same old "it's our fault" from support. It's pretty clear that their network in this area is insufficient to serve the needs of all the customers here. There are hundreds if not thousands of complaints here and nothing is being done to correct the problems.

Our business was a long term Windstream corporate customer until this year. We received a notice from Windstream indicating we may see a modest rise in our monthly fees. Then they hit us with a more than 250% increase in our bill. No real notice and their response to our discussions were POOR and unprofessional. Highly recommend finding a different partner for business internet needs.

As I write this I have been waiting 1 hour and 9 minutes on the phone for someone to answer. I called the main phone line and from experience now I should get online and start a chat at the same time knowing that someone would eventually answer. Chat did answer, just to give me another phone number to call. Haha. So I called that number and still on hold. I have a billing question... again. I seriously do not understand how this company stays in business!!! At this point, I am not hanging up, I will leave my phone sitting on speaker phone all night if I have to! If there was another broadband company available in my Texas town I would change but Windstream has it here and they are my only choice. Charter where are you? ...Oh someone answered... I'll fill you in on the call after we hang up.

Windstream here is a total joke. We called last week because once again we have intermittent service and they said they would be out by Tuesday, a week later. Well here it is Tuesday and no show. Called Windstream and we were bumped due to higher priority service call. "Why did you not call?" "We don't need to"; was their answer. Called other service providers and no one is allowed to service the area. Called the city government and they said Windstream has a basic lock on the area due to federal funding. Am calling the State Representatives and governors office. This is monopolistic practices (in my opinion) supported by government regulation.

We signed up with Windstream because Dish Network sent us to them for service. Since day 1 it has been garbage. We can't even run our Dish On Demand because the Internet signal is too poor to use it. We have made entirely too many calls and got no help. They say unplug and repugnant the router. Nothing changes. They said "Get a high speed router." It cost 80 dollars. We did. Nothing has changed. I bet if we stop paying our bill we go to collections yet they can legally rip people off and No one helps us people who are paying for their garbage. Why can't anyone help us consumers? What they are doing should be illegal. Currently desperately searching for a reputable service provider because Windstream is neither.

Internet service is awful. Customer service gives you a different answer every time you call. A year ago I was told that the "copper cable" was going to be changed to fiber optics. Six months ago it was close to being complete. Just called and received an answer that my area was not slated for any changes as far as being update to fiber optic cable!!! It is sad when there is no other provider in the area. Still have to pay for awful service and they know it!

Dido... everything these people have said is 100% accurate... I'm just not sure which is worse - Windstream's customer service or their internet, because they are both pretty darn horrible!!!

Currently working on finding a new internet provider as Windstream is, by far, the WORST supplier I have ever used. Everything was working fine until they started promoting their faster speed and kept pressuring me to upgrade. When I didn't upgrade it seemed my internet magically stopped working as well as it used to. When I called and brought this up they said it was a coincidence and that it was because I had too many devices using the internet. I have the same amount of devices using the internet as I did two years ago. Their internet is horribly slow and their solution is to unplug the modem and then plug it back in... Who has time to do this multiple times per day? They also have charged me for things that when I called and asked what the charge was for, their answer was "I'm not sure". Very helpful... They are not a trustworthy company.

STAY AWAY FROM WINDSTREAM!!! I got the no contract deal they were offering for 50.00. They have a contract with Dish so they forwarded my Dish bill to Windstream. I never saw a bill for the internet at the 50.00 rate. My bill kept getting higher and higher and their customer service is a ** joke! Every time I had a question about my bill they made up every excuse in the book about them not knowing. I pay my bills on time and I have never been late. Last month was the final straw, I got a bill from them saying I owed them 414.00.

Windstream is without a doubt the worst provider I've ever used. Not only is their bill high, their internet is slow and not good. On top of that. The wait time to talk to a customer service rep. is 45 mins every time. The Rep I got to speak with when I went to cancel was super ignorant about me wanting out of their trashy internet service. Also, the technician that they dispatched called me and said he doesn't feel as if it's necessary to come to my house because he said "I don't think there's a problem". I haven't had internet for 3 days. I'd say there was a ** problem guy. Hope this was useful for anyone thinking about getting their internet from windstream. Have fun with that **.

My internet will be down 11 days before Windstream "may" get to it. If there was a star lower than one they would get it. Windstream said all technicians are busy installing and upgrading equipment while I suffer for 11 days working in a remote office with no internet.

If you can get service elsewhere, I suggest you take what you can get, because these people like the one I am on hold with right now do not care if you sink or swim and she would be better suited selling candy and tater chips at the dollar store or maybe gasoline at the local wallymart.

SERVICE is a joke. My connection has been down for 5 days and they do NOTHING. Down last time one week ago for 2 days. Every month it is the same. Good luck calling and speaking to a human. I pay for hi-speed internet service and get nothing. I think they should be forced to return your money when they do not provide service. They read from a manual and you plug and unplug your device and router, restart your computer, backdate it and nothing works. They said they are sending a tech out who never shows up. You have no service. They do not care. There is only one provider in my area and WINDSTREAM SUCKS! DO NOT give them money or deal with them. You will get nothing and pay for everything. There is NO service. They do not fix anything.

This is the worst internet provider that I have ever used. Takes forever to get customer service on the phone and then they do know anything. I will be switching back to Hughes.net. Good bye Windstream.

We have had them for internet service and phone service in a doctor's office for 4 years now. I have been with the company for 1.5 years. For the 1.5 years I've been here, we have had problems with the lack of service. We have SLOW internet. It's terrible to even try to get someone on the phone. The wait is about 30 minutes to be able to have them "open up a ticket." Then it goes around and around (like calling Dell) and nothing gets resolved. One excuse after another and the end result is always that it must be something wrong on our end.

We have been having increasing issues with our WINDSTREAM DSL. We have made numerous calls to them. The wi-fi capabilities of their system are nil, so we had to buy a very costly router to get wi-fi elsewhere in the house. Then we had to ask (nicely) if Windstream would turn off the wi-fi on the modem we rent from them. OK, done. The internet still cuts out off and on all day long. Many more calls have been made with no changes. Now, we set up a new plan with TWC - yes, I know they are the enemy, but there are only so many ways to do this when we allow monopolies. We decided that because of the current state of customer service at Windstream we would get the full package. Personally, I would just drop the landline, but I only get one vote.

If you have a choice of not getting Windstream don't get it. I have had slow internet for quite a while now and, after a few complaints still isn't fixed. That was two weeks ago. The only good thing Windstream has ever done for me was send me in a new router when our old one was broken and, we were going to switch providers. This review most likely won't even change anything about these greedy people.

If there were an option to choose less then 1 star I would have. I am so frustrated with Windstream. I have sent emails to Doug ** state rep. I have made numerous calls to Windstream's customer service department. I am paying for 1.5 mbps and on the average I get less than 1. Windstream tells me this is acceptable. Unfortunately I have no other choice. I think Windstream knows this. If ATT or xfinity roll into Blairsville, Windstream can pack their bags. Please ATT or Xfinity come to Blairsville. PS. I am paying 65.00 after taxes and all the other crap charges they add on. My daughters in Atlanta are paying 29.00 for blazing fast internet.

Had to actually sign up for this site to leave many years in the making review. I have been overbilled for many years for a service they obviously cannot provide (and which has been tested over and over by an independent person) only to be insulted over and over with letters sent to my home, in our names saying 'you now have access to even greater speeds' (At an additional cost of course). At the VERY MOST the lines they currently have ran down our road can 'possibly' provide 6mbps.

Horrible. Call in for support and on hold for over 10 minutes.

I have been a customer for 22 years. I am very dissatisfied with the internet service. When it does work, which is very rare the connection is extremely slow. We have been told repeatedly that we will have faster internet in our area "Soon" for 3 years and have yet to see it happen. I have spoken to numerous people in our area and friends in surrounding towns who all have Windstream and they are just as upset and angry as I am.

I have had no choice but to use Windstream internet for 16 years. I call every year and ask if they are going to improve the service; it is horrifically slow. Sometimes they lie and tell me they are putting new cables down and other times they tell me they have no money in the budget. It is a sad commentary on the U.S. and our government. India, Tanzania and China have incredible internet speeds but our government allows these companies to give every dime back to their shareholders, the 1%, and they give the average citizen nothing but extremely slow and shoddy service. If you have the choice DO NOT sign a contract with Windstream.

We wanted to have faster internet. Windstream did not follow up for months. We have dealt with them in the past with poor customer service issues. Our office decided to switch carriers. After paying them two months beyond when they actually were our carriers, they sent an early termination fee notice. We have tried for months to negotiate this. One of their employees finally sent an e-mail that they were forgiving that amount because we had been good customers for several years. Today I got a call that we were being turned over to collections anyway because that employee had no authority to send us that e-mail. We have no choice now but to pay but have never experienced such terrible relations with any company.

Horrible prices, no competition and they know it! Price goes up up up up up up up, not joking! Told me the last time that I will have another 10 dollar increase due to going off of promo offer! Except I have been with them for two years and the promo off ended after the first year! The tag on any thing and everything! And most of all of the taxes and fees are ghost companies. Try tracking them down they don't exist! Well anyway no other options, it's like a cartel here. Horrible! Stay away at all costs if you can. They will and do lie to you!

Have had a cable laying in my yard for a month and was told that they would be out on Friday July 8th. No one ever showed. I lose 190.00 in pay waiting on them. When you call them the wait time always exceeds 10 minutes and usually get disconnected when the agent tries to put you on hold. My god what is wrong with this company?

Every time we have a phone problem it is THEIR equipment. Was on hold for 50 minutes on my cell phone to report my problem or major static on online. Finally got someone on the line to tell them of problem. We noticed this on Friday -- reported it on Saturday -- and was told it would be NEXT THURSDAY to be taken care of. I stated this is TOTALLY unacceptable. Was then told they would flag ticket but probably still be Thursday. Asked for number as I wanted a week's refund on my bill. Gentleman gave me the same number I was talking to. This is POOR business.

I switched to Windstream for the high-speed internet last December. Biggest mistake ever. In May there was an area-wide outage for over a week. It came back and was working fine until end of June and out again. Started calling tech support and their response was it is being worked on. They never knew what exactly was out but it was an outage. Well, after dozens of phone calls to tech support and customer (no) service this is now going on three weeks with no internet. I have already called cable up to have it installed next Monday. I quit calling Windstream due to hour to hour and half wait on phone just to have them tell me they are sorry and they are working on it. Also many hang ups and sometimes they don't ever answer the phone.

Windstream is in the process of "forcing" existing DSL customers up to high speed Internet at a higher monthly rate which would also cause an increase in taxes charged to customers. I am in a rural area in N FL and Windstream is the only provider in the area. Towards the end of June 2016 I lost Internet connection for several hours. When I contacted Windstream I was told that they Windstream were aware of the issue and were working on it. I was then told by Windstream that all the repair calls they were getting were from customers using the same modem I have. Then I was told I can upgrade to new faster speed modem at a high monthly rate.

I have been a long time customer. Two weeks ago I see how much I pay for a phone I don't use. I called support and got a plan without phone and 6m internet for less money. It is suppose to be 3 but I never get 3. Two weeks later without any contact nothing had been done, so I was on the phone yesterday for over two hours, talked to four people, got hung up on FIVE times. One person says I can't get it and doesn't offer any help, the next says I can get it, and I should have had 6m all the time. The next says I can't get it again, and last tries to pacify me with a free modem, (which I probably won't get) not addressing any of my issues. I am so disappointed, I will try and find a new provider.

Their service is terrible and I'm stuck with it. In my area there aren't any other providers available. What you get is monthly outages on a regular basis with no regard for customer service. The reason I'm writing this review is because I have a very important exam to take and have been without service for two days. Yesterday I was waiting to talk to someone for 45 minutes and finally had to leave. I waited today to find out it is in fact a phone issue. I was told someone could not get to fix the issue until Saturday. TODAY IS THURSDAY! I am basically understanding this as it take 4 days to fix an issue in a very low use rural area. I still waiting for the camera crew to jump out and tell me this is some kind of joke.

We had an office manager sign up for Windstream 10 years ago. She was not the owner but was given full access. When she was fired it was an act of congress to get her name off of everything. Due to high prices and terrible service from Windstream we decided to change last summer. Windstream dragged it out and would not communicate with us but continued to send bills. After months of phones calls and emails we finally had a lady tell us the service had been cancelled. We STILL get bills and now have been turned over to a collection agency. We are now suing Windstream as of today. Good to have Lawyers in the family. They should be ashamed of how they run a business. Worst company we have ever worked with. Someone needs to do something about them. It is sad and they are sad. Ripping off small businesses and people daily. STAY AWAY!!!

Operative word here is STUCK... no other options. Windstream SUCKS. Can you say 'S-L-O-W' and that's just when it works, which is off and on. It's a nightmare. A 10 year nightmare that I have no choice but to live unless I want to move.

Windstream is a terrible company with high prices for their slow internet service which doesn't work half of the time. Their customer service is terrible. Everything about them is awful. Having been a customer with them for over forty years, it is now time to explore other options and get rid of this service. If you are considering using Windstream DON'T!!! Run and don't fall for their false promises. The only reliable thing about them is the bill!!

I changed to Windstream last Fall as they had claimed to have fast/reliable service at no up charges like I had recently experienced after a guest in my home used Facetime a lot and 'used up my minutes' with my previous provider - in 4+ years I had never had that happen. Anyway, service from Windstream has been horrible - I have called there at least 2-3x per week and had techs here several times due to poor transmission speeds. In March I received an email and a snail mail flier saying they were now offering higher speed transmission for an extra cost. I called immediately to schedule an upgrade. For a month I waited, called, waited, called --- mind you my home is about 50 yards from their box here on my road. Eventually it got installed and I am paying the highest rate for supposedly T1 quality service but my speeds for upload are often .01 instead of .8-12 like they are supposed to be. I work from home and this is killing me.

I hate Windstream. If I didn't have to have them I wouldn't. I've been with them for 10 years and have continued problem with their internet service. We've been paying high prices for marginal connectivity for years. Finally I decided to pay even more for increased speed. To do this you have to have a technical expert come to your house to do this. As of today I've been stood up six (6) times on this appointment. They give the typical "we'll be there between 8:00 am and 8:00 pm" window. That alone is ridiculous. I make arrangements to miss work, costing me time and money, only to be continually "no-showed". When you call customer service, you are made to enter your information to a computer, placed on never less than a 10-20 minute hold only to give all of your information again to a person.

This is a terrible company with terrible customer support and terrible technical support. I purchased high speed internet from here TWO years ago. Since then, I have called 50 plus times about technical support issues. Not being able to stream more than one device without the internet shutting down, the internet not working, the internet completely shutting down while only streaming one device, and with the internet shutting down it would lock up my whole device no matter what device I was on (phone, computer, tablet, Wii, or TV).

Living in Thomaston most of your life, you can say that things are a bit... well slow. While you are in town, you can enjoy AT&T, Verizon and even the infamous Charter... but mercy on your souls if you live outside of Thomaston, 11 miles out. You can't help the location as this is where you grew up at but only one Internet service provider offered Internet Service. Over the years my family been with Windstream (about 7+ years) and well, the service has been poor. From a paying price of 59.99 we was told we was going to have fast internet service. Instead we have the download speed less than 1 Mb/s, pings above 300 and the list goes on. We called on several occasions to ask for them to resolve the issue but we been given ludicrous solutions such as setting the wires somewhere else, and arranging the wires when it was set up by a Representative who set up the wires in the first place.

Called yesterday at noon. Was told it was an outage and I would receive a call once service was restored. Nothing at 7:00 o'clock that night so I called again. This time I was told it must be issue with line at house or modem. They said they would send someone out next Thursday. Wow! I told them both my wife and I work from home and that was not acceptable. Others have commented that you pay top dollar for a less than average service and I would agree. I'm trapped where I am at unless I go satellite. Many issues over the years and poor technical service.

Windstream is a poor excuse for internet service! We have called many many times to try to get help with our lack of internet. We have only got excuse after excuse to why we don't have better service. We are not able to even read our Windstream E-Mail. They ALWAYS try to blame it on our computers. But we have several computers and ALL of them have the same issues and that's WINDSTREAM. Why do we have to pay for a service we are NOT getting. If we have rainy weather we lose internet, for not reason at all we lose internet. WHY? Because Windstream can't provide us a service we pay for. We have issues with running over our data plan on our cell phones due to we may be using internet on our cell phones and all the sudden internet goes out and we are still online. That's ridiculous!

I'll keep this short and sweet. Windstream's service is atrocious. It's about as close to a monopoly as a business can get. Southeast Nebraska is absolutely getting shafted by a company that knows they can get away with not providing quality service to their customers, because, let's face it, we don't have a choice. I have never experienced internet worse than this. Let me establish a baseline for you: I've downloaded entire programs off a Verizon hotspot faster than I have loaded my homepage on this garbage. BOTTOM LINE: Do not subject yourself to such a horrendous provider. Pay the little bit extra to actually get something that will operate as it should. We pay for 12 mbps. Guaranteed 65% of that. This is what we get in turn... (Note: I tested the speeds at least a dozen times and this was the fastest speed I got back.) GARBAGE.

My husband has been on the phone for nearly two hours trying to resolve a technical problem through their so-called 'technical support team'. He has been disconnected one time, misdirected by their phone system to a completely different company that has absolutely nothing to do with our account, has spoken with one person after another, after another, placed on hold for extended periods, and has given his name and social security information and phone number and address umpteen times, but still has got no one able to help with our issue. Looking for a new internet service provider as soon as possible.

I have been a customer for three years in three different homes (Windstream is the only option here). In that time, I have experienced weeks of poor internet backed by empty promises to fix it. When it does get "fixed," it lasts maybe a few weeks before it acts up again. I understand internet issues every so often, but weeks at a time is unacceptable. To top it off, I've had multiple experiences where customer service kindly suggests it is the customer's fault for having too many devices pulling bandwidth or not giving the router enough rest.

So, how do I start? This internet service recently has started blocking me from accessing certain websites, keeps on saying DNS failed to connect, or just say the network has been changed. I've recently started to have to use a VPN to connect to these websites, 'cause Windstream blocks them. Now, onto what I'm really irked about. I pay for 55 MBPS download, and upload. I rarely get five for download, and only five-hundred kilobyte upload speed. Meaning, I am at half a megabyte for service. This is honestly the worst internet I have ever had to use. Where I live, it's Windstream, or dial up. Might I add, their customer service is very rude. They also lie about you having an account with them. So, my advice? Never get Windstream unless you absolutely have to. (It also took me an hour to make an account 'cause it said the server took too long to respond about 800 times.)

I found this site by doing yet again another speed test due to internet going down last night in the middle of doing online courses. I don't have a whole lot of complaints about Windstream yet, but only have had them for a few months. While there has been a few issues with internet "outages in your area" the people I have dealt with have been courteous and responsive. Last night I spoke to a great customer service rep, as far as at the very least showing concern and trying to address the issue, although there was nothing he could do that I hadn't already done.

I have been a Windstream customer for 14 years and have been paying for high speed internet for at least the past 7 years. I have called and test have been ran and both Windstream and the technician agree I am not getting the high speed service I am paying for. They also admitted that due to Windstream's refusal to upgrade their equipment I will not get high speed internet unless I want to use the Internet during the midnight hours when there are no users on the line. I have been told that because I can get high speed at some point then they have provided what they offer.

I'm very upset with Windstream. I've been trying to get internet service for over a year now out in Science Hill. 4 days of work has been missed. A total of 6 modems have been sent and still no internet! A technician stood us up the first visit. Apparently, he was unable to find our residence. Somehow on the second attempt to hook us up, they managed to hook up the wrong residence. The third attempt, they came out to hook us up and told us we needed a phone line run and would be in touch, which they were not. The 4th attempt, they managed to run the line we needed but their big truck tore up our yard, breaking our stepping stones. However, we were connected...For a whole 3 weeks!

Been with Windstream 15 years. The only internet out here, so it is forced to us. Then it never works 50% of the time. When you call, they go through the motions "Did you turn off your modem blah blah blah", yes I did all that then they been out to the house countless times checking the signal. They stink. Don't waste your money on Windstream.

Windstream is a terrible company to do business with. When we originally contracted for service it was with PAETEC but Windstream bought them out and it went downhill after that. We no longer have a business account manager so every time you call you get a different person and different answer. I have called into technical support for our Fiber internet connection being down and for whatever reason the tech started asking about dial tone and long distance calling. What!

By far the worst service from this little small town company. Every night at 10 pm they turn down the service and lag starts on anything you're trying to do on the net. At least once a month service goes out completely. I wish Comcast would come out to Dahlonega. I would drop them so fast but as this is only choice I have now. Do not move here and thinking it's a good place.

I have had them for one month, I continue to have my internet signal dropped almost every time I am using it.

From the start of having Windstream I've always had problems with the Internet. Every time I call they will send a person to fix it. It's never been fixed. I don't get the speeds I have on my plan and now I am done with Windstream. It's so bad that I have to use my mobile phone hotspot to send this message.

Have been with Windstream over 3 years and this last year has been the worst... I get internet service less than 50% of the time. It's so slow and never can get it when we need it. They have placed a ticket on a tech to show up at my home to fix the issue more than 4 times this past month and he has not ever shown up. He writes a ticket and says there was no problem detected from outside, which is a lie because I have been staying home for said hours waiting on his sorry butt to show and he never even drives up my road. Yet I continue to get my $100 monthly statement. I am warning you all, do not ever get Windstream. They don't care about their customers!!!

I am writing to let you know that you need to update and refine your business. You are not able to communicate effectively within your organization, and it is costing your customers. We switched to Windstream from Comcast due to the promise 50 mbps service. At the time of sign up, we were assured that this was available in our area. Day one - someone comes to the house and hooks up the first step (One day off work for this). Next they tell us that the 50 mbps requires another step, so we need another appointment. We understand and make a subsequent appointment.

Zero! I wish I could rate them at Zero not one. Had Windstream for 15 years and the past 5 months have been terrible. We wanted faster speed and we got a mess. Should get 12MBPS and lucky to get 2.5MBPS. They only guarantee 65% of the 12 so that should be at least 7.8. It's false advertising anyway... If you are paying for 12 you should get it! What if we paid 65% of your bill!!??? They promise to call back and never do! They have had 3 techs come to the house and keep finding the problem on their end. We have heard nothing but excuses. They keep messing up our phone bill as well. We even had one phone agent lie and say they never talked to us and we have their names and extension #'s. Windstream needs to go.

I called last week as a new customer. Got my account set up and was told they would come the following Tuesday to install everything at my home. The following Tuesday approaches 12 pm no phone call from Windstream, so I gave them a call. I was told by the first representative that my order was placed on hold due to current activation. Reminder I am a NEW customer. I was put on hold and transferred twice, this phone call lasted for an hour. Finally got a supervisor that said she fixed the issue and reassured me someone would be out today as I was told and it would be before 5 pm. Well 430 rolls around and again I have heard nothing so I call again another hour phone call same thing confusion. Spoke with two supervisors who were of no help told me no one could come out today. It would be Thursday.

First of all, I have been a Windstream customer for years and when I called about this issue they had no record of me having neither internet or phone! They stated that I was disconnected in November for some reason and was not notified. I have been paying my bill and have record of doing so. What's more is the person I was talking to asked when was the last time I was able to get online and I was online at the moment I was talking to them! They doubted my word because in their system I did not have service. BUT, you better believe that they were taking my money every month!

My family has been a customer of this "Internet Service" for a few years upgrading speed twice and now paying for 6.3mbps but getting nearly a quarter of that over half the time. I work on the internet almost all day long every day so I feel every time it acts up. I have watched as our internet started out usable then slowly got worse and worse over time to the point of being a struggle to do basic searches for text. For the past year the internet has constantly gone in and out dropping speed to a stop at random times constantly causing whatever I was doing to either crawl to a slug speed or to a complete stop causing me to either get kicked off of what I was doing and having to start over or completely ruin what I was on including school online tests that forced me to go through multiple procedures to fix and then have it happen again.

I have been a Windstream customer for going on three years and I have not been able to consistently get the internet speeds I've been paying for. I pay for 6 mbps but most often I get 3 mbps and nearly every night at 11 pm CST, the speed dips as low (or lower) as .4 mbps. It's frustrating when you call to talk with them about it and the only response you get is that "you should purchase the higher speeds" only to be informed that your modem isn't capable of anything over 6 mbps and if you want to go as high as 16 mbps, you must purchase a new modem or lease one. I'm moving soon and I will only be keeping the Dish Network service I bundled with my internet and telephone. I'll just have to settle on my only other two options.

I am normally not one to ever write a negative review about a company. Being a chef I know the pitfalls of social media and yelp. How people can be over critical and demanding. But Windstream has pissed me off. I recently moved down to Warner Robins from Detroit (3 months ago) to help out my mother. Since moving down here this so called internet provider as they claim to be has been garbage. Called the tech support center (talked to the rudest person ever) to see why the internet was not working to be told "You have too many devices connected to it." Fine. Removed all devices (2 phones, a laptop and a smart tv) (Btw with Comcast back home we had 4 phones, 2 tablets, 4 smart tvs with no problem) and still no internet service on one.

Internet services sucks! Have been trying to get problem fix since 2014. When calling all you get is text that tells you they will send a repair worker to fix problem or tell you that's all the high speed internet you can receive. Then why do they charge you for it if they can't provide it? They suck and as soon as I can get another provider they can take their PHONE and HIGH SPEED INTERNET SERVICES and **. WILL NEVER RECOMMEND WINDSTREAM for anything.

Phone has been out for 2 weeks now. Called multiple times to get service to fix... Still not fixed 2/16/2016. Internet service is horrible and as slow as .70 to .85 Mbps speed... Called multiple times to get fixed but they read to us their disclosure of the "BEST EFFORT PLAN" really? Best effort plan??? They should not be able to do business in GA unless they could provide a satisfactory product...

Want to actively feel like burning ** down? Want to feel like blowing up your own computer out of pure rage and frustration? Want to pay for a service you don't even receive a good portion of the time, and if you do, it's nowhere near advertised speeds? Want to make a scene over the telephone to some poor call center worker who, really, he knows about as much as you about the problem? Get Windstream. Or don't, for the sake of your own sanity.

So about 10 months ago people in my area Cairo Georgia start getting internet upgrades (after the lawsuit was main stream info). Well firstly let me back up and start by saying the grandfather policy is BS basically if you had service for the last ten years and kept your service going you get 3mb of internet for $39.95 plus $** hidden fees. But if you say sign up today for the same service at same price you will be told when you ask about speed "its fast enough to check email and get on Facebook" but no speed will be discussed. This is because instead of upgrading their system after 15 years or more of service they just split the bandwidth, instead of one customer with 3mb we do 6 customers with .5mb and I will say this after 11 p.m. every night you will notice a huge increase in speed from .5mb to .6mb sometimes .8.

Had Windstream for nearly 5 years and through that time service just got worse. I was paying for internet speeds I was not getting. I was the service was sold to me AS IS. Whatever that means. I was told on the phone (and I quote) "me buying service from them was like buying a used car as is then driving it off the lot then the motor blows. It's now my problem". Yes they really said that to me! Needless to say I cancelled immediately. Never again will support this provider and in my opinion neither should you.

Worst company ever. Lied several times and still didn't get internet service turned on after 4 technical people came out. They don't know how to do their jobs. Don't waste your time dealing with these people. Just go ahead and go with Dish.

If you're looking for a good quality internet provider look somewhere else because this is not it! I could mail a letter faster than this provider could send an email. Our average download speed is slower than our upload. A .15mbps average download speed to .25mbps average upload speed. That's not .15 GB. That is .15 megabytes per second. Try watching Netflix with that. Try sending an email. Try doing anything with that. Just thinking about it infuriates me and the worst part is you're stuck in a contract. Had I known this is what I would be dealing with, we would have stayed with HughesNet, and they are not much better. Anyway stay away from Windstream because that's exactly what they are full of, wind, and a small stream of service.

I can only give them one star for a review as I cannot half, none or negative stars. I was having slow internet problems in September. I had around 2 Mbps. The tech support person swindled me into getting the high speed internet. That was installed in October. Since then if my internet connection is 1 Mbps I would consider that high speed. I do the speed test after resetting my modem on SpeedOf.Me and through the Windstream site. I normally get measured in Kbps. I have been told several times that someone will call me back. No one does. The tech that has come to my home told me that another company installed the high speed internet servers and they were waiting on cut sheets. Yeah that was just another excuse. Since my phone line is now bonded they supposedly cannot revert me back to the old modem that had higher speed.

We used Windstream for our business for many years with no problems (from Windstream or the original two companies). The problem occurred when we proceeded to cancel the account. In my initial phone call I paid the final balance and was told the account was cancelled. Two weeks later I received a phone message that a "ticket" had been submitted for my cancellation request. After calling about the ticket I learned that the cancellation procedure required that a form be received, signed and returned. I completed this process within 10 minutes of hanging up. However, I was also told in that call that it would take 30 days to process the cancellation. Due to the timing of their billing cycle, Windstream was able to extend my account and bill me for TWO MORE MONTHS after I initiated the cancellation. It was not the amount of money that bothers me, but rather the principles of this company (or lack of ethical principles).

Windstream is the absolute WORST company to purchase services from. They offer the lowest Internet speeds in the nation and charge rates that are INSANE AND OVERPRICED for services received. How long can get away with this? DO NOT SUPPORT WINDSTREAM UNLESS YOU HAVE NO OTHER CHOICE. They should be charged with crimes against its customers.

I pay for 16 Mbps DSL speed, but noted that my download speed was consistently between 8 to 9 Mbps. So I was only getting half of what I'm paying for. I called Windstream, who confirmed the same speeds I was seeing. They tried things on their end, and determined they needed to send someone out. The technician who came to my house observed I was only getting throughput on one of the two DSL lines. I have the phone line running through a surge protector, and that was the culprit. He said their circuitry only allows one line to pass through. He has never seen one that passes both through. When we bypassed the surge protector, I was immediately back close to the 16 Mbps.

I signed up for 3.5 mb. I get maybe 1 mb if I use the internet late at night. They won't adjust my bill, they tell me they don't guarantee speeds, they are on a 'best effort' basis. Told me I have a contract and won't let me out of it, even though they can't deliver what they promised.

We supposed to have high-speed internet but of course gets knocked off. I was put on hold for 25 mins until I hung up and called back and they knew who I was. The billing cycle is from the 10 to the 9th of every month but they want a payment on the 29th and if not you will have a late fee and when you get your next bill they will slap it right on top. Apparently I was late one time but my payments which were before the billing cycle on the 9th of every month were late based on their requested pay times on the 29th. The lady was nice and helpful but the company is a scam and it sad good people work for them. I don't recommend them and I will never use them again.

If any of you have the chance to not go with Windstream I would highly advise you to do so. I have to deal with them for the last 3 months. The highspeed internet drops 10 times a day every day, disconnecting and restarting does not help. I currently find out since we also have a cable and phone that dialing the Windstream number 18003471991 actually give me my internet almost immediately. From what I find out they are responsible for disconnecting my internet (assuming nobody is using it). I am currently recording every accident and phone call to them. If this continues I will report them to BBB and find a way to get out of the contract. It is rip off money for what they offer... Stay away from WINDSTREAM.

I have been a customer for 31 years. I lost count how many time this company has changed hands. We had Windstream for over 15 years, no problems, service great until 5 years ago. I have no phone line for 2 weeks and internet is 0.46 mbps download and upload is 0.32 mbps. Lol. I have DSL broadband - 6 - The problem is the outside line needs to be change. It's been here for 31 years. The box on the outside that on the house for my service needs to be change and updated so bad. Rain and phone goes out, internet can't open a video, searching on the web is downright ugly. I am on dial up and paying for DSL. The other company is Comcast. They are just as bad. Have to pay to run a line from the road to the house, never got back to me on price. No one cares anymore. I could just go to a cellphone. I think that what most of them think you should go to so they don't have to fix out of date lines.

If you have options for internet service, do not take Windstream. Every bad review you read hear is the truth. Every month I pay $75 for high speed internet. Today I had .51 mbps for download and .3 for upload! Really? Complaining will only make you angry. Rating system needs to include <0.

I was suppose to have my Internet installed a week ago from yesterday. Every day I wait for them to come and when they don't show I call and they tell me how busy they are with repairs but they for sure will get it done the next day (they literally tell me this every day). And now a week and a day later I still have no service and a tech has yet to call to let me know he will not be coming after them telling me (me calling them) the previous days it would be done the next day. And every time I call they have not been nice and when I threatened to cancel all together they don't even try to sway me and get me to stay. They are my only option for Internet but I am already nervous to even do business with them! SOMEONE needs to fix this company and find new employees!

I recently got very upset with Time Warner and was determined to drop them for internet. Our apartments only allow Windstream and TWC for internet. So... here we go again. Thank Goodness I read the reviews on this site before I committed to Windstream. I would have basically gone from no contract to a 2 year contract. Same thing, different day. I called to cancel, the guy told me "Hang on I'll transfer you to the correct department". He transfers the call, and they are closed. What happened to the live operator saying "That department is closed, so I can help you with the request"? Already bad customer service, and I haven't even gotten "out of the gate", so to speak. I am determined to find a decent alternative for us, even if it means that we have no internet at home. It would really stink, but it may be better than having to go through what I have read from other people here. To them, I say a big "thank you". Windstream lost a customer today.

We have been having problems a with our "high-speed" Internet as Windstream calls it. I have called several times and been given the runaround. To top it all off tonight I was told by one of Windstream's customer support representatives that he was glad he lives where Windstream isn't offered. Now that says a lot for the company. We pay for high-speed and lucky if you have dial-up speed. It has progressively gotten worse and worse. I had one CS tell me we had a virus on my laptop. So I take it to be check, guess what? No virus. So there was more money wasted.

I have never seen a company happier to lose a customer. I tried to be a customer of Windstream and clearly they did not care at all when I cancelled my order. I waited up to two weeks to get my appointment to turn on my internet. When the installation day finally came there was a problem and I was told it would take up to another two week to get my internet up and running. That is completely unacceptable. When I calmly called to cancel the customer representative was so happy to cancel the service. I bet she spends all day doing this for customers because she did not even try to persuade me otherwise. Why does this company even bother if they do not care about keeping/getting new customers? I have been without internet now for more than two weeks. At times my job requires me to work from home which has been impossible. I just don't understand how this company is still in business.

If I could give a lower rating than one star I would. I am paying 49.99 a month for high speed internet of up to 25 mbps. I have filed a grievance and am taking legal steps against Windstream. I have received consistently speeds barely above dial up. I have contacted windstream.cares@windstream.com (per their website instructions) almost every day for two months. Prior to that I had another tech come out who said he had fixed the problem. I have not received one response from my emails to windstream.cares@windstream.com reporting my slow internet speeds. The tech who came out did nothing as well. Talking to support is a waste of time as they try to blame you the individual who sends them over $200 a month for phone internet and TV. OMG - high speed internet? - What a joke!!! Today I am getting 1.49 mbps download speed.

This internet provider is this ** thing I've had to deal with in my entire life. Honestly I bet internet in Africa is better than Windstream. If I could rate lower than 1/5 I would. Never buy anything that Windstream offers. They will rip you off and steal your money. The service is garbage. Everyone that works for that company has no idea what they're doing. The owner of Windstream obviously doesn't give two ** about his company and is greedy for money or else he would fix it, although he doesn't. I could made a better internet provider with a few slabs of cardboard and some wiring I find in my backyard. The worst company/internet provider in the world. Do not buy.

I am not exaggerating when I tell you that it is not unusual to lose your internet connection up to 5-8 times in one single hour if you have Windstream. If you are like me, and in college, you simply cannot afford to have Windstream. I have been in the middle of timed tests and my internet connection stops working. Unbelievable. I would not recommend Windstream.

I moved to the mountains over a week ago and need Internet service to do my job on a daily basis. Two weeks ago, I ordered Windstream through DirecTV - this is the only Internet service that's available here. I was told by DirecTV the install would take place on December 22nd. So, I made sure I was there all day. I finally called right before 5 pm and the lady informed me that my install wasn't scheduled until December 29th! Are you kidding me? There was a bad snowstorm on December 27th so I figured Windstream would call Monday to reschedule due to the weather. Understandable - but no one ever called. In fact, on December 29th at 8:42 am I received a reminder email that my installation was taking place that day. I took the ENTIRE day off waiting around for the tech to show up. NO ONE EVER CAME!

My account is overdue. For some reason, the auto-debit from my checking account stopped for reasons unknown. I called customer service, the number that appeared on my invoice was transferred, not once, but twice. I was told by the third party I spoke with that I would have to do this "online". I checked in, and was instructed I needed a PIN number to log in, and this was located on my invoice. Guess what, I thoroughly checked my paper invoice, and, no PIN number anywhere. This is a clear case of a company with incompetent customer service/customer systems. I don't have an alternative provider for this service, but if I did, Windstream would be history.

I called to ask when the internet service was to be upgraded. I was told that it wasn't on the schedule. Then I was told by the broadband service team that the network wasn't able to handle all the devices that are on it & that it wasn't on the list to be upgraded because there was no other service providers in my area. What that means is that since they don't have competition in this area so it's not a priority. I mentioned Directv and Hughesnet then got told it's not cost efficient for another service provider to come to my area. I just want fast enough internet to watch Netflix & Hulu. If anyone has a choice of internet providers I recommend any besides Windstream.

Called Windstream customer service to report our slow internet speed was to the point of no service. They checked our system and said the max they could provide in our remote area was 3mbps for three devices whether connected or not. Our service is slow buy we had been functioning with Netflix, two smart phones, and two laptops. Using three out of 5 at any one time is rare. However, something slowed down enough to disconnect the TV from the internet, the cell phones said no service, and no service for the laptops. Since they couldn't fine a problem with their system, they wrote us off as having too many devices. Now we are back to our slow normal e.g. 1.5 mbps download, and 0.3 mbps upload as measured by the net's Windstream speed test. They have no competition in our area of the city so they get away with this. But one of these days, we'll be able to say good riddance.

We were Windstream customers for over three years. Windstream only offered us very low speeds of internet for a very expensive price. Once we started looking around I called Windstream and told them we were thinking about disconnecting. They could care less and were ready to disconnect me once I said I wanted to. Then not even a week later we got a letter stating they were going to send us to collections because we had a bill still left with them. They didn't even give us a month to pay the bill. I will never go back to Windstream and would never recommend their services to anyone.

If there was negative ratings I would use it against Windstream. I don't even know where to start on about the Windstream service. It is very terrible. I pay for 24megs and get 7megs? Does that even make sense? It doesn't right. So I call Windstream and try to resolve the problem with customer service and all they say is "I can do one thing". They say they will send someone to come help resolve my problem. Made an appointment for 12/17/15 for someone to come & no one showed up. I have been having internet problems for the past 3 months. Windstream will not try to resolve the problem ever. They will tell you there has been an outage, they will make an appointment for someone to come check it out, & that person doesn't end up coming. The people employed at Windstream have no experience whatsoever. Everyone says something differently. Completely unacceptable.

I am a pc gamer who needs high speed internet to play games. I play csgo and other fps games. I have the best internet in my area and I gotta say I'd rather stick my ** in an ant hill than deal with this slow internet. 2 years of just super slow gaming with a ping of around 400 non-stop is really making me mad. If you are someone looking to get windstream, please don't it's the worst internet on this planet. Back in june of 2015 the company said we would be getting fiber optics by the end of the year and it's december and not a single truck or anything has show up AT ALL! Windstream is by far the worst internet ever!

I cannot say enough bad things about Windstream. Where we live they are the only option (30143). They scheduled the appt for 11am-4pm. They do not show up. Auto phone calls and says it will be 3:30-6:30 (it comes in at 4pm). 6pm- Another auto phone call. It will be Monday. I call them and after being on hold long time you get the apologies and they cannot guarantee they will be there Monday, so I ask, "If I take a 2nd day off from work and you do not show, am I supposed to take a third day off from work?" They won't answer but that is how it works.

I've been with WS for over 35 years. Had DSL from beginning of when it was offered... Now I'm being told (now being within the last 2 years, hearing the same old story... lines are overloaded) – “Oh so sorry, we did not anticipate 30 years ago that copper lines would not accommodate the "load" that was going to be created... needs fiber optics, and we don't anticipate having those in your area for quite some time. You will just have to make do with what you got...” WTF? No one in my area has good service and you are saying OH WELL? Can't stream; can't game; and half the time, can't surf the net (not exaggerating either). Unfortunately, they have a monopoly and are the only DSL lines in my area so I am truly SOL... and thus the attitude.. (theirs and mine).

We moved to Texas 3 years ago. For 3 years every time it rained we'd lose internet. 3 YEARS! FINALLY they dispatch a tech who tells me that ants have chewed through the wires. OK... fire ants are nasty little guys. Once he fixed that, we were good for several months as far as rain goes. But a couple months ago we noticed that now we're buffering constantly when watching a movie. A SINGLE device. Umm... no. So I call. They have me reset my modem (which I've done tons of times already). They do a rebuild. They do a major rebuild (there's a difference?). They change my channel. They reset my IP. FINALLY after several months of various calls I get a kid last week who says "You know...You're eligible for 12 mgs and not 6 at the same cost." "Cool" I tell him. "Go for it!"

It is totally IMPOSSIBLE to navigate the Windstream home page!! All the jumping back and forth is RIDICULOUS!!! If you can't make it work any better than that, why not just TAKE IT OFF LINE?? It is totally useless!!! I have never tried to work with anything so ridiculous. Please FIX it or REMOVE it!!!

Windstream is the worst Wi-Fi I have ever had. It's the slowest, most unreliable thing I've ever seen. It's more unreliable than Microsoft customer service. Don't buy it, save your money because your phone bill will go up because you'll have to call customer service so much. In the past week, mine has gone out 3 times! DON'T BUY!!

WS quotes a 3 year agreement cheap and then increases the rates over 50% in a matter of months. While it is in the TOS at any time WS may increase the rates as long as they provide a 30 day notice. Well we are now paying over $400 a Month. W/ NO OUTS.

After 5 calls and numerous resets from 9 am to 5 pm, internet still not working. The modem was finally cited as defective. No consistent internet due to old copper lines, which will be replaced in 2 months. Now you have to add 7.00 a month and buy the modem to have internet service that will not work for at least 2 months. (We all know how something like this works good from the first day, right? lol) In addition to monthly bill, now they want more money each month to make what I purchased work when they get it right. In the meantime, no wireless, no internet, nothing. The people were polite for the most part and tried to help but this is the new policy. Try anything else but Windstream if possible.

Call this sorry company almost every 3 days now. I'm paying for 6megs download and getting .5megs most of the time. You call and go through all the update crap and they "rebuild" the line for the proper 6megs download (which shows the problem is with them all along). In approx 48hrs it's back to .5megs. I would dump them in a second.

Fairness and truth. I have been without internet service for 3 days. I have called Windstream each day to report the outage. I have rebooted, restarted, and followed all of the tech's directions. I was told it was a local outage, be fixed in 2-3 hours. Houses on both sides of me have internet. How local is that? Troubleshoot again. The modem gets hot enough to burn a spot on my cabinet. Do you think it could be a problem with the modem? No, modem is working, just dropping internet 200 times a day.

The internet is always slow and it cuts off for no reason. You could be the only one in your household and you decide to watch a video on YouTube. The video will not load and forces you to watch it in 144p. It still does not load. Windstream is worse than dial up. It makes me so mad, I feel as if I should go take an anger management class. It is relevant to a garbage truck going up a frosted over steep hill. You get nowhere. It is a waste of money and you should get another internet provider.

Like most of the people here I live in a small town and this is the only ISP available. I pay $50 a month (which jumps closer to $70 each month due to taxes on a tax) for 12MB speed and 100% of the time only receive 8MB but that's just the tip of the iceberg. I have missed some payments in the past and even if your service is turned off for 30 minutes they charge a $35 reconnect fee. Their website is constantly down or outright not working so It's a dice roll if I can even pay my bill online.

Internet is ALWAYS down and you NEVER get the speed you pay for!

On October 8th, my internet went out for no reason on a calm, beautiful Thursday afternoon. This has happened so many times before. I waited until the end of the day and called and reported it was still out. I was told it would be up the next day and there was a utilization issue. It is now October 20th and my internet is STILL out! I have called almost every day and someone tells me it is a DSLAM issue and it will be resolved today and each day goes by and no resolution. I did not even have a dial tone until Saturday Oct 17th when a tech came out to investigate upon my persistent complaining. I asked him what happened and he said it was mis-configured - he told me this before he even reached my pole to test it.

I have had Windstream for 8 years. It has never been very good, but 6 months ago it became absolutely horrible. Over time I called. They tried to blame it on my devices. I have a brand new MacBook Pro and a Panasonic Smart TV not to mention the latest iPhone. I asked them for a new router thinking that may be the problem. When I got it during the installation I was told to go to Internet Explorer to complete the install. As I said I have a Mac and I use Safari. I called in for help. When I told the young lady I had a Mac it seemed to blow her mind. She went away and came back with some printed material and read real haltingly about how to setup a Mac. She was clueless. She finally blamed it on my computer. Long story short I called many times and would get so mad I would hang up due to their complete stupidity.

Our phone has been down for 4 days. When I call about it I get a recording saying, "Ticket has been closed". I have tried to explain to them our phone is still not working. We get moved back on the list every time and I have to start all over again. I have spoken to supervisors, most are nice some are not. Back approx 6 months ago we had a pole fall due to weather. I tried to explain the lines were against the live electric wires and I had small children playing in yard. Still took a week to get someone out here. Overall their service has been horrible. We have been with this company for 11 years and never been late with a payment. Through those years, we have been without service, had phone problems, spent countless hours waiting for repairmen that never show up. Are they not accountable for their lousy service? Is there no one that they have to report bad reviews and complaints to?

Having this service has been the worse experience. Living in an rural area, Windstream has the main service. Whenever, the weather changes due to rain, wind, too hot or cold the service goes down. We have had our router changed out and this is still a problem. Our neighbors have great service (through other providers). I have two businesses that rely on the use of the internet. This is very frustrating and a concern. The loss of time and money to have to travel to the local library to use the internet is not cost effective. Especially when I have to pay to have copies made; when I can do this at home for free. The service is not in my name but I pay for because I use it. Our other services such as cable are through another provider.

Internet was not turned on for three days, even though I ask and ask. My daughter works from home. She has to have the Internet to work. She has lost 2 days of work and maybe 3. I just hope she does not lose her job. I talked to different people over and over again begging them to turn it back on. No help. We are very upset over this issue. Please help.

I been with Windstream for 2 years - not one person in the whole place knows what they're talking about. I call 1 or more times a month because my Internet is so bad - it's at a 3 but will go down to 1 - nothing done about supposed to be getting 6 b. When I started with them I told them I wanted the best Internet which did not happen. I have some techs come out multiple times - nothing done. They say it will fix it and it be be working by end of day - nothing done. So last week called told give me the 10 gb because someone there the month before that I should try that. She said it will not give me a 10 but most like a 7 or 8.

Windstream needs to be held accountable! We are forced to have Windstream - as they bought out Alltel... Problems began from day 1. They have lied, overcharged and falsely stated internet speeds that we never they claim we have/had 12 mbps. (That we pay for) The speed goes from 0.78 to 10.87 mbps in less than 3 seconds. NEVER A SOLID CONNECTION. Our family has placed at least 100 service tech calls etc. to date the same issues are unresolved! However, they are documented by us. But, we are at the mercy of the Windstream the monopolizing giant. They are grandfathered in. So, they think they will come out unscathed... WRONG. LAWSUITS are being WON by the CONSUMERS across the country! As for the grandfather clause... if memory serves me it's until 2017???

In order to keep my supervisor position with a 'work at home' company, I had to had 4.5 mb. dsl speed. My current speed was 3 mb. So, that meant I had to move, in order to keep my job, and I was fine with that! I began looking for a new place and called Windstream to check the addresses for the DSL speeds available. I was assured that 6 mb was available (in Cleveland, GA) at the residence I had chosen, and PROMISED 12 mb 'which was already 2 streets over from my new house, within the year'.

I bought the 12 mbps package along with their phone service a couple of months ago. Since day one there has been constant interruptions every 5 to 10 minutes. The connection completely drops and then comes back on. It's almost like there is a queue set up at their local headquarters to shut on and off certain residential areas at certain times to increase bandwidth for others. And I'm not the only one... I live in Matthews, NC and EVERYBODY out here who has Windstream is dealing with the same kind of treatment.

I checked my download and upload speeds. 8/26/2015 8:30pm download 1.41 mbps, upload .59 mbps. 8/27/2015 7:02pm download .81 mbps, upload .42 mbps. This is way below the 6mbps that I am supposed to get with"high speed" internet service, which is really not high speed by any definition. I am very unhappy with the Windstream service and will change as soon as I can find another option.

On 8/20/15 found my phone and internet were out of service. Called Windstream immediately and was told it would be repaired at the latest 8/28/15. Told them this was not a satisfactory answer as I was a senior citizen living alone and had no relatives in the area. Said that having no phone service for that long could and might very well put me in jeopardy. If I were to have an accident, fall etc., that I would not be able to reach emergency services. No satisfaction. The rep simply reiterated that there was nothing more she could do. No definite date was given when they could do the repair and restore service as they were very busy.

First, I lived in another city. The internet we had at first was called Lexcom. Through them, we had 20+ MBPS of service. Windstream took over, and said we would keep the same speeds, and prices, but we were not able to get more than about 1 MBPS. We had to move from where we were, and ended up having to get Windstream again. We moved next door to our parents, and they said that they had Windstream for years, but never had higher than 0.5-1 MBPS, and they were paying for the fastest internet speed.. When we called, they told us that we could get 6.0 or higher. So we decided to try it. They were right, took nearly a week and a half, but we did get 6.0 MBPS for about 3 weeks.

We live in the country but Windstream was available and happy to get at my wallet. At first the internet provided was not bad. It wasn't fast but it was there. Couldn't watch Netflix but did watch online short videos. Then it became poorer and poorer. So slow that I wouldn't even try to watch youtube videos. It took all night to download an application that was only 87 MB. All night.

Unfortunately, I don't have a practical option beyond Windstream. Cable is my only other option, but where my PC is it is impossible to get a cable there. It would mean tearing out thousands of dollars of inlaid paneling. I have to make a choice as Windstream is intolerable. Their service is absolute garbage. Most speed tests put my average speed at 500, but it isn't even a consistent 500. Bounces to 10,000 then down to 20. It hangs up after downloading 3 seconds of an 8 second video clip. They keep telling me unplug your modem. Up yours Windscam!

If I had another choice I would not go with Windstream. There is a lot of intermittent service for a week every month. Every time I call they try to tell me it's a malfunction of my laptop, iPad, or Blu-ray. They always, always try to shift blame. If I had another choice I would never have Windstream. They are such a disappointment.

I have been a Windstream customer for many years and have been with them from dial up to dsl but now the so called 6m is now getting slower than their only dial up used to be. I called customer service and was told that where I live it is only going to get worse and they do not plan to make any upgrades or changes for at least the next 2 years. I told her I was paying for 6 and she told me they can still charge me the same amount because the contract says "up to 6" so even if you are only getting .01m you will still be charged for 6m???

Internet speed drops from 22 mb to 3 mb every night between 9-11. Called and talked to Victor to explain issue. I was to told that they can only guarantee speed over a wired connection not wireless. I said it really doesn't matter. The issue is every night. Then I was told it's because everyone is online at that time. Argument started about the difference between DSL and cable internet. Our DSL line comes from 30 ft away from our house, there should be no lag and further more it shouldn't matter how many people are online at the same time especially not at 9-11 pm. Most families are going to bed at that time. After being talked down to, I asked Victor for his last name so I could write a complaint and he told me that was personal information and would not tell me.

I recently subscribed to Windstream over the phone. I was told that my bill would be $44.95 per month for internet and phone service. I asked "what happened to the $29.99 internet that was advertised on the TV?" The representative, Joel, told me that I was getting the high-speed internet so that was why it was higher. He also told me that Windstream also kept my modem checked and my wires for $10.00 a month. So Instead of it being $34.95, it was $44.95. I told him that I did not want the protection on my modem, since I owned it. Windstream was supposed to come that Tuesday to install it, no one showed up or called. I called them 3 times and got different answers and was told my case was escalated to the next level and someone would be in touch with me. They finally showed up the next EVENING. The rep installed everything and said have a good evening and left.

While paying for high speed internet, I have never gotten it. Sometimes it so slow you can't use it. One employee said I was too far from the main line. If it rains we usually have a very slow connection. It would seem to me Windstream should be liable for making false promises and never keeping them.

I'm paying for 6mb internet service and only receive 0.63-3.13mb speed tested. I was told my monthly fee would be 42.00 month but its $63.00 month. Windstream claims because of fees and taxes yet I'm being charged for a phone line. I called and complained and was told I have to pay for a phone line to receive DSL service. Windstream is a criminal business and if I knew how to bring about a class action lawsuit against them I would. Every time I call to complain I get a different answer for the same questions! I got nothing in writing from them so I'm stuck unless I terminate their lousy services! Buyer beware of Windstream... Worst in the world and they lie!

I have Windstream and have called them 13 times in the past 2 wks due to slow almost nonexistent Internet speeds. I cannot watch an HBO on demand movie for more than 12 sec without it stopping to download more. The person I spoke to 5 days ago said she sees on her end I'm having speed issues and was sending a tech out in a day or 2. Today I talked to a very rude man who told me he cannot run a speed test on their end and he cannot send a tech out until a speed test had been run (I cannot hook my tablet or phone directly to the modem).

I've had internet and phone service for about 6 months. Phone service don't work right and internet bad. My bill is 44.00 month but I'm charged 88.00 monthly. They told me cause of fees. This is not right to be charged double in fees.

I can't believe that companies can continue to operate today with how Windstream is conducting business. I'll try to hit the main points of my complaint with them below, but be very, very cautious when signing up for any "bundled" packages with them and you had better get any offer they provide in writing before agreeing to it. In April of 2015, I called in to ask about getting only high speed DSL installed at my lake house. I spoke with a very friendly gentleman by the name of Mike. He told me that it would be $45/month for DSL only, but they were offering a special "bundled" package that would cost me $61 per month for Dish Network, long distance phone and DSL service after all taxes and fees.

Probably the worst phone internet service in the country. WiFi goes out 20 times per day. Call to complain said they would send someone out to check. Never showed. Cannot hear customer service when you call them. They need to be put out of business asap.

I have been reading reviews on here concerning Windstream dsl and I too feel the pain. I live on a road in Pike County Ga. that crosses over into Upson County where Windstream is located in the city of Thomaston. For whatever reason Windstream has managed to forge some sort of monopoly on this 1 road concerning landline usage. When I first had internet installed at this location I quickly found out that Windstream was all I could receive dsl wise and it was not high speed by any stretch of the imagination. After dealing with their sorry service I switched to satellite internet and have had that for the last few years. However with satellite there is a data cap and I now need continuous internet due to some changes here at home.

Windstream internet is a monopoly in our rural area, they could care less about the product they deliver. I am paying for 3 megabits, quite often it is less than 1! I have been a customer for about 15 years, I have called in numerous complaints, no help from them! Perhaps a class action lawsuit would get their attention. Let's get together and make them deliver what we are paying for!!! This is America, they should not be able to cheat people with impunity.

I called Customer Care several time and they determined my modem had a short in it. I call to get a replacement, and am told I now have to pay a monthly rental free for new modem. Also, no help in getting the slow speeds resolved.

I have had Windstream for as long as I can remember. We upgraded a few months ago to the 24 Mbps Plan. The first few weeks I was lucky to break 15Mbps download. I am lucky to get .8 Mbps upload speed. Good job Windstream.

I pay for a service and should ping at around 20ms. I am pinging at 1197ms. Upload speed should be .60mbps I am at .08mbps. Download speed should be 3.0mbps mine is .33mbps. I have been calling since 12/2014. I have gotten credits applied, be persistent, but nice. The people that answer the phones work at a call center & not for Windstream. If you let them know that you are not mad at them, but Windstream & ask to talk to a supervisor you can get a credit. The first time I got a credit for a couple days without service the supervisor told me that she would give me a $20 credit, because by the day would have been like $6.00. So today, I got 50% off my bill. I told him that I should get the whole month and he said he could not credit my account. He meant by that much. I said at least 50% off. He did it. I don't have a choice on house phone & internet where I live so I have to fight with this service.

What happened is that Windstream customer service rep. had my work order wrong, when technician came out for installation. Monthly internet and phone (bundle) price -- I was promised that it would be no higher than $58.68 per month. That was a Lie and very misleading!! My monthly bill is way too high now. I cannot afford to pay it!! I have supposedly spoke with a supervisor numerous times and it's the same crap each time, nothing resolved. I told them I will broke whatever contract I don't know. I didn't sign anything. No one gave me anything!!

For many years we have been experiencing slow on/off so-called high speed internet service and paying too much for it. We have complained over and over to customer service and have yet to get any results. Can't even stream a movie without interruptions. We have no other providers that service this area or we would have switched long ago. We have been paying for high speed internet but obviously have not been receiving what we have been paying for.

Windstream Cable in Georgia is terrible. They're the only cable company around, so If you ever need any service, plan to wait at least 3-4 days before a tech comes to your home. Always consistently bad. Enough is enough. I'm switching to Dish.

When I signed up May 15th 2015, I signed up for 3 Mbps service. The first few weeks I was lucky to break 2 Mbps. It has systematically dropped since then to where now, no matter if it's 3 AM or 3 PM I am getting a very consistent 1.3 Mbps for over a week now. I have called twice to complain and I get the same story every time. "Well let's do a speed test". Ok, let's do that... again. I run my own speed tests using XFINITY online. Trust me, it's a solid 1.3 Mbps. I'm supposed to pay these people $53 a month (after all the fees and taxes) for 1.3 Mbps speed?? I don't think so. Today is my last day with this BS. TWC will be over tonight to install.

I ordered service on 06/30. They contacted me and told me service date was 07/08. So happened that I could not get the service I ordered in my area so they put my account on hold. How they booked it and didn't know they had it I cannot understand. They forgot to tell me that so when I called today to get an eta I was told it was rescheduled for 07/27. Needless to say I cancelled the order and booked a better date with Xfinity. The supervisor pretty much blamed me because they "tried" to call me and tell me this at some point but I didn't get any message. An all around fail on their part to keep a customer of 2 yrs. I have experienced several other issues with them before so I shouldn't be surprised. If you use this company brace yourself for anger and frustration and broken commitments.

I have been using Windstream internet for over 20 years and it is incredibly slow and unreliable. I have complained so much about it now that I have just about gave up. They always tell you the same thing... restart it and it will be fine. There are no internet alternatives for our area and I think Windstream knows it.

Horrible experience with this company. Had FDN and they bought that company and it went downhill - outage and problems with connections, had to send employees home several times. They offered credits and then never lived up to giving them. Had to threaten them with lawsuit before I could change carriers even though I was out of contract. Lost my email name, just a bad company. Would not recommend them to anyone. They intentionally made it difficult to change carriers, while billing continued. I memorized the call script they used because of calling each time.

We moved to a more rural town about six months ago. Previously we had mediacom and UVERSE as Internet providers. We pay 50% more for internet 25 miles away from our last home and can barely use it. It is always loading. We are supposed to have a speed of 3 but never have it. The Internet kicks off so many times, that most often we just get tired of fighting it and give up. We wait to go to friends or family's houses in the larger towns because constantly reloading is so frustrating. We would love to go with someone else but Windstream has a monopoly so companies like AT&T can't come out this way. Our government needs to step in and allow a free market! Maybe then we would get the service we are paying for!

We have had Windstream for several years and have never been satisfied with the speed of the internet. It works great for about 2 days after they come and fix it. We are tired of having to reset our internet several times a day just to speed it up. Anytime a storm comes through we might as well call Windstream and schedule a time for a worker to come out and fix it. We live in a world where we can talk to our cell phones and they will respond to what we say. So don't you think we should live in a world where Internet access isn't limited?? We pay for the performance of a dependable internet connection. So why shouldn't we, the customers, be happy? Sorry, but I have not been pleased with Windstream wireless. And I would never recommend anyone else to invest in it.

We had Windstream for about two months and we were never able to get on. And when we called to complain, they we couldn't get through because the automated system asks for the phone number and we didn't bundle phone and internet and it would take my cell number. And when the guy came to install it, he cut some wires and banged on the telephone pole. I was like, "what does he think he's doing?" And then after all that, we got a bill of $128 for internet we couldn't use.

I don't even get 3.00Mbps at my PC, inside my house. I've called and complained before and 3-4 days later I either get a call to disconnect the router and reconnect it. The message says to call them back if it doesn't solve the problem. I've had a tech come by and he says that unfortunately, Windstream has no plan/intent to update their outdated equipment here and slightly over 3 Mbps will be the best that he can get me. He says that about a mile away, they have updated some of the equipment and that those residents get about 6Mbps. He called his supervisor and was able to bump me up to 3.12 for a few days then it went south again. It's not an occasional thing. It's everyday and yet we have NO other choice. My son in Florida says that I should want about 20-30 mbps. Windstream should get out of this business and sell donuts instead.

I use the i-net everyday. Morning, night, all the time. Download stuff, upload stuff, basically I do whatever I want on it. It has not let me down. It comes on all the time and to be honest, I like Windstream for the price. Plus we home phone for free. They're not that bad, really.

They keep selling service to new clients meanwhile not fixing or updating the system. We are on an antiquated copper system and I have been paying them for 18 years and I'm told they have no plans on fixing anything. They are a terrible company that hopefully gets bought out. DON'T WASTE YOUR MONEY. Get satellite if you can't get cable. Unless you like paying for something you WON'T get.....

Do NOT choose Windstream as your provider. We live in rural North Texas and were told this was our only option, not true. To proof the lack of service I've gone to speedtest.net and taken a screenshot. OH WAIT, I can't download anything. I will INSIST on a penalty-free exit from Windstream NASCAR sponsor. Oops I mean Windstream Internet Providers.

Intermittent service. They will only test from the local office to your home. All of the layer 2 and 3 issues are ignored. They only make an effort when they have competition in your area. Waiting for the competition to arrive. I know people will drop them once the competition gets here.

Tech support had me do their speed test that only measures the connection from the local office to my modem. They refuse to verify the latency in their network. I am a retired Windstream employee and I know this problem has been here for years. They only respond if they have competition in your area. Can't wait until there is some here.

WINDSTREAM has not given us good service since the day we got it. I tried several things (restarting,moving box etc.) to help but our internet shuts off constantly when we are in the middle of watching Netflix or using the computer. I would not recommend this service to ANYONE!! I am beyond frustrated with this company and I will be taking my business elsewhere.

I've been with Windstream for about 5 years now, in the beginning I got my 3 mbps internet speed. But since then, it has dropped to 0.1-2 mbps on a average day. They say this is because of people streaming movies, and that they are sucking up all the broadband! Then why don't they upgrade their ancient technology. There's at least over 600 homes where I live yet they still provide awful and slow internet and outrageous prices for what we are getting. And if you are a online gamer like me, well consider never being able to play online.

Should be a Negative Zero Star. BE WARNED - I paid $80 per month for internet service that rarely worked. PLEASE DO NOT BUY THIS INTERNET SERVICE. They are a ripping folks offs and what they are doing should be illegal. My internet service frequently did not work. My internet service rarely worked after 6pm each day. I signed up for the $44.99 solo internet package... After that all the fees my bill was $77.81 per month. For the last three months of service, my internet did not work at all and I reported this on three different occasions. No technician was sent out over a two week period and there was no record of me contacting customer service each time I reported my concerns. Customer service was rude, rude, rude and they have no system in place to capture and record customer problems to ensure they are resolved. They thought I was lying each time I called and kept asking who did I talk to...

Windstream horrible internet service up and down sloooooow! Going with different company contract ran out. Had my toll free numbers ported over, Windstream ported all toll free numbers but ONE (1). They had to keep the account open so we did not lose that number. So now they charge me for that month and now they want to stick me with an extra 30 days because that is what the contract states, but the contract does not state they are idiots. IF YOU ARE LOOKING FOR CUSTOMER NO SERVICE THEN GO WINDSTREAM. LIKE THE NAME SAYS NO WIND NO INTERNET STREAM.

This company is a scam. How it isn't underwater with lawsuits by now I don't know. I pay for and EXPECT 12mbps, I get 0.8-2 mbps most of the time. With ping over 1000ms. As a gamer, this is MADDENING. We need to petition and boycott this company. Anyone with me?

I agree completely with Catherine of Hiawassee, GA on May 17, 2015. If there's a storm, there is interrupted or no Windstream service. Consistently. Sometimes there is service interruption on sunny days. Where are the results of the won law suit? We North Georgians have not seen any change in service.

Windstream is a bad internet provider. They bill their customers a premium price but will not reinvest to better their poor service. They charge me for 10 megs per second but I get less than 1 mbps. I'm currently in the middle of a giant outage - no service for two days. Now it's bad enough. I have no internet at home but I might not get paid this Friday because my bookkeeper across town can't do payroll! Clyde Texas 7 year customer.

I have been with Windstream when they were ALLTEL out of Little Rock, Arkansas. They had thousands of lawsuits that so many that Jimmy Carter at his town hall meeting refused to get into the problem. I have to agree with everyone of these reviews, while reading them everyone is exactly what I have and I'm still going through my phone bill - goes up every month. This month it went up $2.00 more.

After making an online payment I have now waited 5 days to get my long distance service turned on. Windstream takes a long time to process paper checks by mail and so the long distance was turned off. I made a payment immediately, almost seconds after and called them to explain that the phone system did not accurately reflect the shut off notification. They turn the service OFF before the update the phone system. Nice. So I said, "hey the check is in the mail, as always, customer for 30 years, can you turn this on I have a medical emergency." Customer service said "no, we won't." I was shocked, talked to supervisor who went on to lecture me for 3 minutes, even though the bill was already paid. Phone service did not get turned on, however, and next day I try to call Dr. and no service.

Our internet speed fluctuates with the wind and with less rhythm than the tides! Yet twice a day between the hours of 8 am to 12 am and 8 pm to 10 pm, I can count on the speed dropping to a sub par/sub acceptable leave - not what I signed up for! I live in a rural area of the North Georgia Mountains where we have been given no choice but to carry Windstream as our IPS provider. Monopoly? You got it! Where is the class action lawsuit? I know a whole county that would be more than happy to jump on board. Anything to not drop a movie on Amazon to a "loading" page or a show on Hulu to "retrieving" 10 times a half hour!!!! I really hate Windstream... Please contact me if you are a willing attorney!

Do not, I repeat, do not get internet service from this company. When I signed up I selected the 12 Mbps speed option for $60 a month. When I finally got a service technician to come turn my internet on (2 weeks after my scheduled appointment) my internet was so slow and useless I could not even send an iMessage from my iPhone. After a month of weekly phone calls and another month of daily phone calls my internet was finally functional enough to MAYBE check my Facebook...forget streaming Netflix or playing video games. Eventually my internet started to run at a decent speed, on a good day, but those days are far and few apart. At least one (usually closer to 3 or 4) times an HOUR my internet turns off completely and stays down for a good 5-10 minutes. It does not matter how many times I call, what I say or who I talk to my issues have never been resolved since I began my service 9 months ago.

Windstream is seriously behind in technology. I pay for 12mbps and the only time I can obtain that speed is between 3am-8am. The rest of the time I can only get between a 1-3mbps. I admit that Windstream has corrected the disconnect issue though my internet was out for over a month at one point. I cannot see how they are unable to reinvest into their technology. I'm sure if another provider ever came into the area, then they would lose a lot of business.

Over the last several years, my internet speed with Windstream has ranged from 0.5mbps to 2mbps, when my family has paid for 3mbps. Over the years, we have requested that this to improve, but the constant disconnects and maddeningly slow internet in all hours a day never ends and all they can say is that "it is within tolerance". This is a sad excuse for the fact that this is a terrible company that monopolizes on areas that other providers won't touch. Windstream takes rural areas and because the lack of competition, it raises their prices very high and then dishes out a ** service with low quality and stability.

For three years Windstream has been stalling about fixing the internet speed. WHY?

I started with the 3 Mbps service and it never was fast enough to do anything so I upgraded. Now I have the 12 Mbps service. I had to do a lot of research to finally understand the difference between Mbps and MBps. 12 Mbps is 1.5 MBps. Talk about shock. I had to double check the Windstream webpage to make sure that they had advertised it like that. Also after extensive service calls and three replacements of modems at my expense due to over working the thing, I went to Best Buy and purchased a better router modem. Before I bought it my speed was 2.8 Mbps up and .1 Mbps down. Now on a clear day early in the AM with no fog and the birds are roosting I get 1.5 Mbps down but my up is still bad low, like .4 Mbps. Now that is with nothing else going. Once the day gets started my speed starts falling. Windstream is the only internet service provider in this area. If I had a choice I'd change.

Have never experienced internet service like this. All anyone can do on the days they need the internet PRAY for a sunny day or a crystal clear night for good service. Any other time is like trying to light a match in wind storm. Windstream expects their money every month for a full month of service when the customer only gets half the month. Wonder why? Big companies like Windstream need to keep one thing in mind. The customer is what keeps them in business.

I have been a Windstream customer for almost 4 years. It has been an extremely frustrating experience. I work from home, and the internet is the sole means of doing my job. On average, Windstream has had some sort of outage at least once a month, and many times twice a month. Not only is that mind boggling in this day of high demand technology, but their attitude toward getting problems resolved is lackadaisical. The last time I called to report an outage, they told me that it would take 3 days for them to resolve it. 3 days!!?? And I was not the only person impacted. It was the whole neighborhood. Oh.. and it gets better. So, I called in the next day to check on status and see if they could get someone to resolve the issue sooner.

Resetting internet 2-4x day to use, mostly unsuccessfully. We stream, not excessively, main usage is 2 cell. To diagnose problem we hardwired & the Ethernet cable doesn't connect properly to comp, rep told us GO BUY OR BORROW A COMPUTER TO COMPLETE THE DIAGNOSTIC & refused to assist further.

I'm gonna be fair. Fair at reminding Windstream I've called repeatedly the last two months, practically at least once a day, sometimes more due to while online, it STOPS! I can't do anything. If I'm on YouTube, it will stop playing video and occasionally I see a message below, "Want to know why you're having problems with your internet click here!" So I do to read a message that the problem is with Windstream service over 45 miles from me! I've had 2 men come, one said it was a "card." Some on phone said it was my computer. Both of them, plus my neighbors two. Sure. Not!

The best thing I can say about Windstream is they are horrible. I've had it for a year now. Despite being sold 12Mbps internet for less than $60/mo (price for life guarantee), I consistently received less than 1Mbps for over $70/mo. After fighting for months about it I reported to BBB and FCC and magically I got through to them and started getting closer to 5Mbps (still not even half of what I'm paying for). I still pay over $70/mo for it...

I live in a rural community and reasonable internet is hard to find. Windstream seems like the best choice until you need anything other than to pay your bill. The customer service is appalling and abhorrent. They make fraudulent charges to customer accounts. I called to cancel my service and it was conveniently not noted in my account. They knew I had moved and wouldn't receive any correspondence from them. Then happily continued to charge me. When i became aware of the bill, I called to report the error. Of course they couldn't help because there was conveniently no note of my cancellation. I am disgusted and appalled with Windstream.

Over the past couple weeks, ending today on 20 April, 2015, I have had over 26 internet connection drops with Windstream. They told me the last time I called that the router seems fine, however this is a rep on the phone doing a check from wherever she is. So they cannot see my router and the light going off every 20-minutes or so. It takes forever to get a real operator on the phone and after finally talking to one, and after she has drilled me with questions and has made 20 wrong assumptions about my competence instead of their equipment, they transfer me to another person, and the entire ridiculous charade starts all over again . Their service is horrible, their equipment faulty. I am disgusted with them, as are thousands of other customers in sites too numerous to name concerning Windstream's incompetent service.

Windstream is the only ISP in my area. When I bought this house, I knew Windstream was the only available ISP, but they told me they could do 3Mbps. After moving in and waiting several extra days after my scheduled install date, I finally got my internet hooked up. I was so happy until the moment the technician left, and I tried to use my internet. It was like using dial-up! I called several times to try and get the issue resolved, and they just say "that's just how it is in your area". Are you kidding me?! Just how it is?! Why did they tell me they could provide something they knew they couldn't? How is this even legal? I can't even stream Pandora radio during the day. It has been 5 years of dealing with these idiots, and I finally put the house up on the market. The world runs on the internet, and Windstream does not provide that.

We were completely disappointed in their managed firewall solution and when we have tried to get away from it they took two months to get us change paperwork and now it has been over four months since they have the change order and have done nothing to fulfill our requests. Nothing. The company has not updated me even once on progress, assigned a PM or escalated the problem in anyway despite email every two weeks. We are still stuck with their awful overpriced managed firewall. We have had numerous over billing incidents, too many to go into. The account needs to be watched every month. The charges change on every bill. In my 30 years in the business they are the worst I have worked with.

So living in KY my wife and I use Dish services for our TV. I will say that Dish is pretty good overall. When we asked about internet services we were told Wind Stream internet is who they are affiliated with. I CAN NOT STAND Wind Stream. Currently we are in the process of looking for other options. Their internet service is completely junk! Never works properly, extremely slow, and constantly CUTS OFF! It is as if they are still linked to that annoying squealing sound that sounds like a fax machine crap. Going to school I am on the computer A LOT. The page will just vanish, lock up, and I constantly lose the connection.