Viasat Reviews

Very bad internet signal. They charge your monthly payment in advance, if cancel after they withdraw your payment, you lose your money.

5 Stars cause I know in the future they'll fix these speed problems. Firstly the speed problem is actually a ping problem, the download and upload speeds match the Nutrition Label per Plan. Their speeds take 6 to 7 seconds to reach you or in equivalent 600-700 ping from space, so expectations can be met in most areas except Multiplayer Gaming and Live Streaming where people watch you play. In the future however, they will launch satellites closer to the ground, otherwise known as LEO. When they roll out LEO, ping will dramatically improve and allow Smooth Multiplayer & Live streaming. Overall I would consider Viasat for the future, they meet expectations at cheaper costs than Starlink, but will be coming in short until they Launch LEO. 👌🏻

When I initially had ViaSat hook up my service it took five missed appointments and me begging them to send somebody because I had recently been in the hospital and needed service. When I put it on hibernation mode and returned the following summer, I was told that it would be one month after another failed appointment to get me service. Then they tried to charge me for service I didn't even have. I got starlink within 3 days of calling and within one day I had internet. It is absolutely wonderful. It cost $55 a month. Not the $119 ViaSat was charging me. And the speed is amazing. I love starlink.

Beware. Don't give Viasat any Information. They have just took money from my account.

Don’t waste your money. You would be better off with rabbit ears. I can’t even get WiFi in my bedroom and I live in a very small house. Don’t even think about watching TV because it lags more than watching the show.

This company is terrible. I never have had reliable internet. Recently I lost internet for days and when I called Viasat, they told me there was an outage in my area. After an hour or so, I checked the outage map and there were zero outages. I called back and they then told me I needed my satellite receiver repositioned. He said a technician couldn't come out for 3 days. After telling me the tech would be out between 8 and 11, he put me on hold and then hung up. I called back, the new guy told me the tech was scheduled for 11-2 (still 3 days out). After waiting on the day, I called after 2 came and went. The woman I spoke with said the appointment had not been made, there was an "error" on their end when they submitted the ticket, and there was nothing they could do until the error cleared itself. She said to call back in 7 days.

Technician falsely advertised the internet strength and the number of devices the service could reliably support. During installation, the technician also cut/disconnected the cable connected to our existing internet service, leaving our original wired setup unusable. The package included many TV channels, but the actual internet quality was terrible. Smart TVs struggled to stream properly, phones had spotty connectivity, and my computer often would not even detect the network as an available connection.

I ordered Viasat satellite internet on Thursday 06/04/2026. I was quoted a bronze plan for $99.99 a month. He specifically asked how much TV I watch a day. I responded with 8 hours a day. I completely reassured me my plan would cover that. I'm 5 days in and it took me 4 hours to watch 1 movie. It kept losing internet connection and it spun several times through my movie. Also it kept starting my movie over from the beginning. I was quoted that it was unlimited data. I opened up the statement I got in my email (mind you it took much time for it to even open the pdf). I seen my data usage used since Saturday 06/06/2026 and it was over half gone. I also seen my plan is only 35 GB per 30 days. I called and told a supervisor I wasn't getting what the salesman promised. He said he would take $20 off my bill and give me 5 extra GB. I'm not pleased with the blatant lies I was told.

Customer service is rude, disrespectful. Reception is terrible. They will not do anything to fix it. Somehow, it's my fault. To the representative. And I'm paying for the highest package they offer. If you can use a different company..

I am in the North DFW area, 35 miles north of Dallas. I'm in a pocket of unincorporated land out of city limits so satellite internet is the best option. My service with Viasat worked well for about two years from March of 2024 until recently. Several months ago, service became unreliable; with service dropping almost daily. After three service calls and numerous phone calls to Viasat trying to resolve the issues, I made the decision to change providers. I believe Viasat has oversaturated their network, and it's resulting in unreliable service for their customers. Viasat never gave me a reason for the unreliable service, but I do believe they know exactly what the problem is. If you need internet service I do NOT recommend Viasat. I am switching to Hughes / "Starlink" . . . My understanding is they have a new network / system and service will be reliable.