Viasat Reviews

They charge you for something that doesn't work or offer a discount. They are unfair to their customers and very misleading company. You can barely understand their customer English probably since their call center is located in India.

If I could leave anything less than one star I would! I have been a Viasat customer for over four years and their service at best- is HORRIBLE! Their customer service representatives are INDIFFERENT and you can barely understand them. They are ALL based out of the USA and you have to give personal information to a Call Center non USA BASED. When I asked where their Call Center is, they refused to provide that information. However, they don’t mind taking your bank information which is required in order to receive services from Viasat, and they are unwilling to tell you anything about their company and where all their call centers are located.

Quite possibly the worst internet service to ever grace the planet. Speeds wouldn’t and couldn’t compete with dial up internet. Light rain shower? Too bad no internet service for you. Streaming on more than once device? Better get used to watching laggy static because picture quality won’t exist. Paying for 150mbps? Not today, you’ll top out at 44mbps and “there’s nothing they can do”. Cancelling your service? Well our equipment is so valuable we actually don’t want it back and you’re responsible for disposal. Just a few of the perks of this wonderful provider. Are there even Viasat satellites floating through space? We’ll never know. Save yourself the pain and choose literally any other provider

Their service works fine but I have been trying to cancel it for 2 months. So far they have taken $250 out of my account for a service I am no longer using nor do I want! For some reason, canceling their services are not easy. Do not recommend.

Picked 1 star 'cause I have to. I only got Viasat as it was the only company that was available at my house. A few years later and the bill is now 150. A new company came in. I got on app. Canceled. It's still hooked up and they are still billing me even though I have 3 times now said I don't want this service. The service lags and if it's raining you can give up on streaming a movie. I. Irritated and for the fact they want me to pay another 150 when I have canceled is crazy.

Lied to by customer service. Said 100mbp or better but tech said it’s 100 or worse. We get only10-25!!! And it’s way more money than other 300mbp we paid $75 for. Now we get 10-25 for $80. First day with Viasat and last. All lies to get you to install and they also said during storms it would work and that a big fat lie. Don’t see this company going far. You’re better off without internet if you go with this place. At least then you don’t have to deal with the frustration. Also, the ping is insanely high games. Don’t work at all or extremely laggy.

I was reasonably content with Viasat internet until I needed to hook up a Verizon booster to my viasat modem. We live in a very rural area in Florida, and Verizon offered a booster to improve our phone service. I plugged up the booster and nothing. I chewed out Verizon, only to find out Viasat will under no circumstance, allow another piece of electronics into their modem. There firewall protects everything. I strongly advise being aware of this to protect yourselves from this. On top of that, they forced me to pay the early termination fee. the customer representative had NO customer service skills. Obviously, she had great Viasat skills.

They were our only choice for wifi out in the boonies of Texas. Every time we had troubles with our Wi-Fi, which was quite often, the technicians were not very helpful and did not make a difference. If anything they up- sold us. In September 2023, my parents moved out of that house and I put the account into my name. And when we canceled the service, they sent a box to my house for the equipment. They expected us to climb on the roof to get the equipment down! Well, my parents, who had no way of doing so because they’re in their 80s, and I had recently fallen and shattered my elbow and dislocated my knee. So we got a local boy to do it who left out one piece. That one piece caused us to get a bill.

I'm so sorry I didn't read reviews beforehand. I was not aware I was under a contract. Customer service never mentioned it and I terminated my service within a week. Now they want almost $500. This company is the worst ever.

Worst Internet provider ever. The absolute worst customer service I have ever experienced. They claim to be a topnotch Internet provider and they are so not even close. If I could give them zero stars I would. Horrible, horrible, horrible. Constant spinning eye of death, constant in and out of service while trying to watch a simple show. It takes forever to get through one program. Not only did they take money out of my account that was not the authorized amount there's no recourse for the consumer. "I was told it is what it is. I don't know what to tell you". Please if you can go with a different Internet provider steer clear of Viasat. I will be contacting the BBB also. Not sure what that will get me but at least it's something.

The sales department lies. Service sucks. Worst internet service ever. And they don't care if their agents lie. It's as if they tell them to lie just to get sales.

Very bad internet signal. They charge your monthly payment in advance, if cancel after they withdraw your payment, you lose your money.

5 Stars cause I know in the future they'll fix these speed problems. Firstly the speed problem is actually a ping problem, the download and upload speeds match the Nutrition Label per Plan. Their speeds take 6 to 7 seconds to reach you or in equivalent 600-700 ping from space, so expectations can be met in most areas except Multiplayer Gaming and Live Streaming where people watch you play. In the future however, they will launch satellites closer to the ground, otherwise known as LEO. When they roll out LEO, ping will dramatically improve and allow Smooth Multiplayer & Live streaming. Overall I would consider Viasat for the future, they meet expectations at cheaper costs than Starlink, but will be coming in short until they Launch LEO. 👌🏻

When I initially had ViaSat hook up my service it took five missed appointments and me begging them to send somebody because I had recently been in the hospital and needed service. When I put it on hibernation mode and returned the following summer, I was told that it would be one month after another failed appointment to get me service. Then they tried to charge me for service I didn't even have. I got starlink within 3 days of calling and within one day I had internet. It is absolutely wonderful. It cost $55 a month. Not the $119 ViaSat was charging me. And the speed is amazing. I love starlink.

Beware. Don't give Viasat any Information. They have just took money from my account.

Don’t waste your money. You would be better off with rabbit ears. I can’t even get WiFi in my bedroom and I live in a very small house. Don’t even think about watching TV because it lags more than watching the show.

This company is terrible. I never have had reliable internet. Recently I lost internet for days and when I called Viasat, they told me there was an outage in my area. After an hour or so, I checked the outage map and there were zero outages. I called back and they then told me I needed my satellite receiver repositioned. He said a technician couldn't come out for 3 days. After telling me the tech would be out between 8 and 11, he put me on hold and then hung up. I called back, the new guy told me the tech was scheduled for 11-2 (still 3 days out). After waiting on the day, I called after 2 came and went. The woman I spoke with said the appointment had not been made, there was an "error" on their end when they submitted the ticket, and there was nothing they could do until the error cleared itself. She said to call back in 7 days.

Technician falsely advertised the internet strength and the number of devices the service could reliably support. During installation, the technician also cut/disconnected the cable connected to our existing internet service, leaving our original wired setup unusable. The package included many TV channels, but the actual internet quality was terrible. Smart TVs struggled to stream properly, phones had spotty connectivity, and my computer often would not even detect the network as an available connection.

I ordered Viasat satellite internet on Thursday 06/04/2026. I was quoted a bronze plan for $99.99 a month. He specifically asked how much TV I watch a day. I responded with 8 hours a day. I completely reassured me my plan would cover that. I'm 5 days in and it took me 4 hours to watch 1 movie. It kept losing internet connection and it spun several times through my movie. Also it kept starting my movie over from the beginning. I was quoted that it was unlimited data. I opened up the statement I got in my email (mind you it took much time for it to even open the pdf). I seen my data usage used since Saturday 06/06/2026 and it was over half gone. I also seen my plan is only 35 GB per 30 days. I called and told a supervisor I wasn't getting what the salesman promised. He said he would take $20 off my bill and give me 5 extra GB. I'm not pleased with the blatant lies I was told.

Customer service is rude, disrespectful. Reception is terrible. They will not do anything to fix it. Somehow, it's my fault. To the representative. And I'm paying for the highest package they offer. If you can use a different company..

I am in the North DFW area, 35 miles north of Dallas. I'm in a pocket of unincorporated land out of city limits so satellite internet is the best option. My service with Viasat worked well for about two years from March of 2024 until recently. Several months ago, service became unreliable; with service dropping almost daily. After three service calls and numerous phone calls to Viasat trying to resolve the issues, I made the decision to change providers. I believe Viasat has oversaturated their network, and it's resulting in unreliable service for their customers. Viasat never gave me a reason for the unreliable service, but I do believe they know exactly what the problem is. If you need internet service I do NOT recommend Viasat. I am switching to Hughes / "Starlink" . . . My understanding is they have a new network / system and service will be reliable.

Horrible satellite service, but was only option. Out at least once a day, no matter weather. Bad weather forget it, service support automated mess. Then when I cancelled service due to moving, tech rep told me service was cancelled day I called. It was not, and had to call them AGAIN when they charged my account and was told it would be another month before it was terminated. Fortunately have multiple option to them at new location, didn't out in farm country of Decatur county.

Current customer with NO other options (can't afford Starlink). Worst internet service ever. It is just barely good enough for internet browsing, that's all. Literally! Anything more will leave you greatly disappointed. Streaming, forget it. Gaming, forget it. Inconsistent with excessive latency. Horrible service and horrible customer service. They have no interest in providing a good product or good service. Those Gov't contracts must be real good.

Absolutely awful. Do not buy their services. I pay for high speed internet and all I get is constant outages, and low speeds. More often than not, it makes my phone nigh unusable when connected. And God forbid it's anything but a cloudless blue sky. If it's rainy, cloudy, or night-time, good luck with having any wifi.

Wow Viasat how many one star reviews can you get before someone does something over there in management. I have a customer with 500 locations and we tested it in one location. After only 30 days on a sunny warm quiet day the service went down. The modem shows Internet working but I am a network engineer and my laptop says no. I called to dispatch a tech and they tell me that costs $200 or $14 a month for life. They refuse to warranty their own product at 30 days. YOU JUST LOST A 500 SITE DEAL DUMMIES. My customer was disgusted with this and we are canceling to go with another provider for 500 SITES.

ViaSat was nothing but trouble. I signed up for them. They repeatedly would not take their bill at first and then tried to charge me extra. Then they told me I needed a service tech to come out to my house. He came out to my house and said he wasn't even needed because there's nothing he can do. Then they built me for the tech and would not refund me the money because they said it was needed when it wasn't, overcharged me for that, and then after I canceled service, they overcharged me again and I have to call them back complaining. ViaSat is nothing but trouble. Save yourself the aggravation. AT&T pretty much goes anywhere with their service, even out here in the middle of nowhere, so save yourself the aggravation and go with someone different.

I have high speed internet with Viasat, and it is not high speed. I can't even pay a bill! Called support and they said there is nothing they can do... I will just have to try to disconnect any devices in my house connected to it: what?! Super unhelpful and didn't really care if I did business with them or not. Starlink, here I come!

So I just recently got Viasat. When I was on the phone with him I told them that I wanted unlimited data. They told me yes that's what I had. I found out about a week later that I didn't have unlimited data. I had 150 gigs a month and I told me you would slow down if I went past that. Well they kind of had an issue and somehow or another took a lot of people's data and I'm going to tell you something slow down is not the word for it. They took my data. It come to a screeching halt. That was nothing slow down. You couldn't do anything. It will go on and off on and off every couple of seconds so they lied to me about that. Then the guy that come installed the satellite told me the service was great and it wouldn't go out when it storms arranged and it seems to go out every time it storms rains.

Has to be the worst service I have ever experienced. I had a sleep number bed and two ring cameras connected to this service and could not even stream a movie. I bought the unlimited best plan they had and could rarely get service. Called for help 4 times for none. They said it was working fine. When I disconnected they just said they never promised any quality of service at all... liars. Don't ever trust this service.

Had Viasat for 3 years since there were no options in my location. Finally another internet provider serviced our area. I cancelled my service and was told I needed to return the leased equipment. I Requested the packaging since they will not accept the equipment back unless it is in their boxes. I received a disconnect notice and I called to get tracking on my return boxes. They have not been sent yet, mind you I have 30 days from disconnect to return the equipment.

Viasat needs to be sued for slow speeds, and all trch support says is to reboot your modem. We pay $300/mo for 100Mbps and rarely get over 20Mbps. We call and do speed tests and still the same. My wife works from home and CONSTANTLY struggles and may lose her job due to SLOW SPEEDS. We live remote and don't have many options. We are switching to STARLINK.

I can't believe some people were able to get customer service. I tried constantly and only received AI. Refused to stop my internet service even though modem is not hooked up. They are waiting until the end of month to use up my payment. Paid for high speed internet. Didn't happen. Internet constantly going down. Refused to credit when service unavailable.

I had Viasat for at least 3 years. A storm hit in March and we lost internet signal. We called and had to wait 2 weeks for a "tech" to come realign the dish. After waiting 2 weeks the tech came and said there is nothing he can do as he can not get on the roof and realign the dish. I was confused as they installed the dish on my roof. He said we used to be able to get on the roof but the company won't let us anymore. I would think that would be part of getting internet installed.... I had him cancel my service and he told me they would send me a box to send their equipment back in. No box ever came but they continued to bill my card for internet I didn't have.

If I could give a lower number than this I would. I called and had to say my name twice and the guy was been rude to us. I think that they need to learn how to talk to people on the phone better.

Where do I begin!?!? I called to cancel my service due to the horrible, poor, slow, forever buffing non working internet. The rep was as professional as he could be. He started asking me a LOT of questions like what was my purpose for having internet, who am I going to have for internet now, and how many devices did I have to go with my plan. First of all, he isn't with sales or was there when the sales team LIED through their teeth about how wonderful their Viasat is. Our internet was so slow that it would take 2 - 3 hrs to watch 1 1/2 hour movie. When I called about this I was told there was nothing they could do for me. Yet, for more money, they can offer me a better package with less lag!!! Imagine that, they can offer faster service for more money but can't fix my slow internet at the level I'm at now!!! I was already paying $178 a month for unlimited!!!

My aunt passed away so I called to cancel the account, they said they couldn't and had to switch it into my name in order to cancel. When I did, they said they had done a disconnect. So, I detached my card assuming the account would be closed down. A year later I get a notice of the account getting suspended for non-payment... IT SHOULD HAVE BEEN CLOSED. They're saying it's a valid bill even though it was notated that the account was to be closed.

They are a rip off.. Charge your account within a week of service, no exceptions. Poor customer, rude and a rip off. Want money, service doesn’t work good at all

They take your money, and can’t refund. Stay away, your phone company’s now offer internet service. I called to disconnect service, which was straight forward. I wasn’t told that I was still going to be billed… and because it’s on auto pay, ViaSat took another payment. Called and they said I was on the border line of the billing cycle and they can’t refund. I get when I called but the payment should had been canceled or at least warn me that it’s a 50/50 chance that I’ll still be billed. From my original conversation, when disconnecting, there was no mentioned of this possibility. Worse experience.

Please do not get Viasat!! Terrible customer service. No shows on appts and outages over a month with no credit to account. Rude staff and shady service people. Do not buy this service!!! They are liars and the service is spotty at best.