Viasat Reviews

I am in the North DFW area, 35 miles north of Dallas. I'm in a pocket of unincorporated land out of city limits so satellite internet is the best option. My service with Viasat worked well for about two years from March of 2024 until recently. Several months ago, service became unreliable; with service dropping almost daily. After three service calls and numerous phone calls to Viasat trying to resolve the issues, I made the decision to change providers. I believe Viasat has oversaturated their network, and it's resulting in unreliable service for their customers. Viasat never gave me a reason for the unreliable service, but I do believe they know exactly what the problem is. If you need internet service I do NOT recommend Viasat. I am switching to Hughes / "Starlink" . . . My understanding is they have a new network / system and service will be reliable.

Horrible satellite service, but was only option. Out at least once a day, no matter weather. Bad weather forget it, service support automated mess. Then when I cancelled service due to moving, tech rep told me service was cancelled day I called. It was not, and had to call them AGAIN when they charged my account and was told it would be another month before it was terminated. Fortunately have multiple option to them at new location, didn't out in farm country of Decatur county.

Current customer with NO other options (can't afford Starlink). Worst internet service ever. It is just barely good enough for internet browsing, that's all. Literally! Anything more will leave you greatly disappointed. Streaming, forget it. Gaming, forget it. Inconsistent with excessive latency. Horrible service and horrible customer service. They have no interest in providing a good product or good service. Those Gov't contracts must be real good.

Absolutely awful. Do not buy their services. I pay for high speed internet and all I get is constant outages, and low speeds. More often than not, it makes my phone nigh unusable when connected. And God forbid it's anything but a cloudless blue sky. If it's rainy, cloudy, or night-time, good luck with having any wifi.

Wow Viasat how many one star reviews can you get before someone does something over there in management. I have a customer with 500 locations and we tested it in one location. After only 30 days on a sunny warm quiet day the service went down. The modem shows Internet working but I am a network engineer and my laptop says no. I called to dispatch a tech and they tell me that costs $200 or $14 a month for life. They refuse to warranty their own product at 30 days. YOU JUST LOST A 500 SITE DEAL DUMMIES. My customer was disgusted with this and we are canceling to go with another provider for 500 SITES.

ViaSat was nothing but trouble. I signed up for them. They repeatedly would not take their bill at first and then tried to charge me extra. Then they told me I needed a service tech to come out to my house. He came out to my house and said he wasn't even needed because there's nothing he can do. Then they built me for the tech and would not refund me the money because they said it was needed when it wasn't, overcharged me for that, and then after I canceled service, they overcharged me again and I have to call them back complaining. ViaSat is nothing but trouble. Save yourself the aggravation. AT&T pretty much goes anywhere with their service, even out here in the middle of nowhere, so save yourself the aggravation and go with someone different.

I have high speed internet with Viasat, and it is not high speed. I can't even pay a bill! Called support and they said there is nothing they can do... I will just have to try to disconnect any devices in my house connected to it: what?! Super unhelpful and didn't really care if I did business with them or not. Starlink, here I come!

So I just recently got Viasat. When I was on the phone with him I told them that I wanted unlimited data. They told me yes that's what I had. I found out about a week later that I didn't have unlimited data. I had 150 gigs a month and I told me you would slow down if I went past that. Well they kind of had an issue and somehow or another took a lot of people's data and I'm going to tell you something slow down is not the word for it. They took my data. It come to a screeching halt. That was nothing slow down. You couldn't do anything. It will go on and off on and off every couple of seconds so they lied to me about that. Then the guy that come installed the satellite told me the service was great and it wouldn't go out when it storms arranged and it seems to go out every time it storms rains.

Has to be the worst service I have ever experienced. I had a sleep number bed and two ring cameras connected to this service and could not even stream a movie. I bought the unlimited best plan they had and could rarely get service. Called for help 4 times for none. They said it was working fine. When I disconnected they just said they never promised any quality of service at all... liars. Don't ever trust this service.

Had Viasat for 3 years since there were no options in my location. Finally another internet provider serviced our area. I cancelled my service and was told I needed to return the leased equipment. I Requested the packaging since they will not accept the equipment back unless it is in their boxes. I received a disconnect notice and I called to get tracking on my return boxes. They have not been sent yet, mind you I have 30 days from disconnect to return the equipment.