Viasat

Viasat

Formerly named Exede

 3.5/5 (505 ratings)
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About Viasat

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Page 3 Reviews 40 - 70
Rated with 1 star
Verified Reviewer
Original review: Jan. 14, 2022

They took $350 out of my daughter's account and no service. When you call customer service to ask about it, they hang up on you. It's a SCAM. They said the equipment was free, someone would come out to set it up and had 30 day trial. NONE of that happened.

16 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 12, 2022

Please do not use this company. My speeds are not any better than dial up even with the best package. The disconnect fee is 230.00. We were paying 274.00 per month for this service. We couldn't stream a movie for more than 20 minutes. Please do yourself a favor and find another service.

15 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 11, 2022

I pay $172/mo. on a 2 yr contract for a service that buffers constantly when trying to stream TV. It just doesn't work as advertised. I've contacted the BBB. The company does nothing to resolve my problem problem. I'm very disappointed.

16 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 9, 2022

If you want to bend-over and have them give it to you, go at it! These guys don't mention anything regarding their data cap and throttling until after they have you under their 12-month contract! Then, they charge you their monthly fee, force you to upgrade to their higher-level plans, and finally charge you a termination fee that is at least 3 months worth of their service! If this is the way businesses are meant to deliver customer sat, then ViaSat takes the cake!

16 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 8, 2022

I live in a very rural area. Viasat was the only company that had internet options so I went with them however it is the absolute worst. I can't watch a show without it loading every 5 minutes. The service goes in and out all the time and they trick you into signing a contract. They don't tell you it's 300 dollars to get out of!!! Customer service is a JOKE. They are so unprofessional. They do not care about your service not working. They don't offer to help. They will not offer any discounts. They just tell you to restart your modem. This is the absolute worst company out there. DO NOT GO WITH THEM!!!! You're better off getting an antenna. Seriously don't walk. RUN from this company.

15 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 8, 2022

Stay away from this internet provider! My package stated it is the Unlimited Silver 25 plan for my internet at home. First of all, the service is terrible. The internet disconnects constantly and within two weeks of having the internet installed, the representative stated I had gone over my data. I don't understand how that happens if it is unlimited service. When I talked to another representative, she told me in order to cancel my service, I was going to have to pay over $340 to get out of a contract. They want me to continue to pay for service that I can't even get most of the time.

I have reported this company to the Better Business Bureau until something is done about their service. They tell the customers one thing and does something completely different. And then when they don't hold up their end of their so-called contract, they want the consumer to pay to end services with them. Avoid this company if at all possible. Keep researching and find someone better.

12 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Jan. 6, 2022

This company in my experience is a rip off and dishonest. On December 8th I called Viasat to ask why I was being charge more money. A lady informed me that it was for cancellation. I set up the Viasat internet back in December 2020 & did a lot of research on the "best" satellite providers before purchasing the home. Being that I am self employed & work from home I needed to have good internet. Feeling confident about the service they were advertising I called & talked to an agent & was told to get unlimited for what I needed to do. I was never told what speeds were available in my area prior to enlisting their services & signing up for this plan. Almost 11 months later & over $2400 paid to viasat we made the decision to sell and move as I could no longer operate my business from home based on the very poor internet we were getting.

We were unable to stream shows, not have more than two devices online at a time, and surely had a hard time with my photography business in getting emails sent and images uploaded to client galleries. We sold the home & cancelled our service. My husband called to cancel. We get billed on the 8th & we cancelled on the 15th of November. We were billed for almost 30 days of not living there, up to the next billing cycle on the 8th of December. I called to ask why we're not given a proration & I was simply told it's not in the software that they are capable of prorating the bill. Then I got another bill which was a cancellation fee. I called to dispute it as we had already given them & extreme amount of money for a plan that we were not provided.

I disputed with "angel supervisor". I explained to angel that it is fraud to knowingly enter a client into a contract for something they can't provided. Yet the company still advised the "best" contract for me without telling me speed rates in my area & while still exclaiming that we would be able to stream and do all the work I needed. That was also not true & misleading me the consumer. They argued that because speeds are not guaranteed they owe me nothing. If that is the case, how can they even legally advertise speeds of up to 100 and sell consumers on that, nothing is guaranteed according to them.

13 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 6, 2022

I’m on my 5th day of the new cycle, and their app says I already used 54 GB of their “unlimited data” 60 GB. I use this internet mainly for one of my kids homeschool. Most of the time you cannot even open the browser, and they tell me I used that much!!! I contacted their tech support and asked for a detailed investigation and report, but instead they offered me to get an explanation of how the data usage works. This happened a few times already, never got a real support or any kind of assistance from them. Today I filled a complaint with FairShake, I’m determined to take legal action against them, this is a total ripoff. BTW, before I signed up for their “service”, being on the phone with one of their trained con artist, I was told this is an unlimited plan, nothing about 60 GB, which runs out in 5-6 days, without being used.

12 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 30, 2021

Viasat is a scam! My mother had bought this and we didn't have it for long, the day they came to install the wi-fi they were already sketchy looking and very unprofessional, they left no instructions and hooked up the wi-fi and dipped out. Immediately the wi-fi was crap, it kept shutting down and whenever we called they either hung up or told us to keep resetting it, this is of course a way to make you keep the wi-fi longer and steal your money.

When my mother decides to finally cancel it after 3 days they said they couldn't get a technician out for a week and kept denying the fact that they were stealing money. My mother told them to get over here now and take it down because she thought they were using the gigantic satellite on the roof for more than wi-fi, when she asked that they told her to go on the roof and take it down herself! I was shocked when I heard this, this is also illegal and could make you face a large fine. They proceeded to lie straight to us and change up their story every time they were asked a new question. Please save yourself and don't purchase this wi-fi, it's a scam!

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 22, 2021

I was told I had 30 days to try the service for internet and that if I wasn’t satisfied I could cancel the service. After only 10 days I had used the measly 60 GB of data out of the so called unlimited data. Once 60 GB was done I had virtually no service at all. I called to cancel because the service wasn’t working for me and they still charged me $ 350 to end the contract. A contract that is a scam!! Buyer beware of this horrible company.

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 11, 2021

Been a Viasat customer for 5 years now, and I have nothing good to say, they run your premium data down when you're not using it. One of the times my service stopped working took them a week to get a tech out to fix. After fixing told it they told me I had no high speed data left even though I wasn't even able to use my internet at all that week and that wasn't the first time it happened either. I sell through eBay and viasat has caused my rating to go down because I've had nights I need to get on to print shipping labels and the internet is so bad my computer couldn't even load the page and It caused me to ship packages out late resulting in people leaving negative reviews. I've had weeks where I don't use my internet due to travel and come home to find out my premium data is all used up, definitely not a happy customer and starting to look for new provider. Don't waste your time or money on this internet.

14 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 9, 2021

Do. Not. Be. Tricked. I was lied to, promised speeds and services that never happened. Granted, if you're in the middle of nowhere this works, just be prepared. Their idea of “normal” internet is 0.10 mbs… once your high speed runs out “poof” I tried a 4 plans. All run at the same speed “8-15mbs” it’s horrid. Streaming? Laughable. You’d get better quality for 16 pixel porn on a windows 95. Just get a MiFi. Better speeds, and at least they won’t lie to you. You are trapped for 2 years unless you wanna pay around 500 dollars. Have fun. Viasat, if you're reading this, honestly, you should feel ashamed. Your company is stuck in 2005. I'd sue you if I could find a direction to aim.

15 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 8, 2021

This company is a scam and will rip you off. The technician told me when he was installing the dish that I may not get good service due to a large tree across the street. I called Viasat and asked them if I could get out of the contract if this is the case. They of course said, "Yes". Of course that was the issue and they will not let me out of the contract without paying the $345 fee. Considering how much they are charging me per month for terrible internet, I will save money in the long run going with a different company. Don't go with this company! They don't deserve the 1 star.

14 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 4, 2021

Installed Wi-Fi service and experienced extremely poor wifi with my cell phone, streaming TV or making any zoom calls. Viasat ran diagnostic testing and said they the service is working fine. I continued calling and asking for help. Viasat talked me into upgrading my service to help. The service remained poor and I was unable to make cell calls or run my business out of my home. I then had to pay extra to have THEIR tech rep come out for service. The tech rep adjusted antenna and still could not get better service. I canceled service and Viasat is making me pay out a 20 month contract ON TOP OF PAYING FOR AN UPGRADED SERVICE, TECH REP VISIT WHILE NOT GETTING THE SERVICE OR PRODUCT THEY PROMISED. This is the biggest trap of a scam I have ever experienced. DO NOT purchase from this company no matter how rural of a place you may live in.

12 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Dec. 4, 2021

Viasat is the true better-than-nothing option for rural users. Beyond that, expect only basic performance with near-useless bandwidth on the upstream side. My home security cameras were barely viewable, with near slide-show or total freeze frame rates. Also, Viasat is predatory in their contract practices. To "try" their service you have to buy into a 2-year contract. Also, they only accept auto-pay account arrangements. In my case, I terminated my service when finally getting Comcast to my home. Viasat took almost 2 months to send me a "return equipment" box and included the requirement that I go up on the roof and retrieve their microwave scoop off the dish!! Despite my same-day return (once I got my box) they charged me more money without explanation or permission a few days later. When the card was declined (I blocked it after closing the service) they immediately put me in collections!

Summary:
Pros:
Better the Hughesnet satellite.
Good basic internet for web browsing and E-mail.

Passable downstream video streaming with occasional buffering on 720p or better, even on their "best" plan.

Cons:
Useless upload bandwidth video for security cameras, Skype, Zoom, VOIP, or any 2-way real-time streaming.
Outages a couple times a year when they reset their Satellite "cells" to sync with your dish location.
Gaming? Forget it. Ping averages 690ms... You're dead before you even see the monster come into the room!

Predatory billing practices. Even if you pay in full upon termination, they can bill you again for any reason.

8 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Nov. 30, 2021

I had Hughesnet for my internet service and they were just okay. Then I made the mistake of thinking Viasat would be better since they were good with their false advertising, and lying about how great they were. The installer was good but showed up a day late. He runs a speed test and I was getting 17mbps, great I thought. But I was paying twice as much for it and it only lasted 1 week. After that, I'm lucky to get 3mbps. Don't even think about Viasat, do yourself a favor and get dial-up before you purchase Viasat. I'll wait until my contract expires and then Viasat can stick their crap internet back up where crap belongs.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 25, 2021

Horrible or no customer service. Damaged my house when installing and refused to repair. Service is sub par and not as advertised. Called for support and they checked my system and said they would send a tech to look at my equipment in two weeks. Took a day off to be home and tech was a no show. Called to make sure they would show due to two previous no shows. After three calls to three different people, two of which said they are on the way, the third said they called and text me to say they will not make it. Spoke to a supervisor who said my system was working fine and what was I upset about. Lost money, was lied to, and still have poor service. STAY AWAY FROM THESE PEOPLE IF YOU CAN.

10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 22, 2021

Living in a rural location, there were not a lot of internet options to choose from so despite doing my research, I took a gamble with Viasat on the promises of customer support. From the install and setup, no issues. Once everything was set-up, it was apparent that this Viasat is NOT a viable solution for dependable and affordable home internet.

Let me preface this with my background. I am an electrical engineer so I KNOW my way around technology. I made one call to Viasat tech support AFTER trying several things on my own to resolve the issue. I was greeted with a horrible experience and basically being told there was nothing they could do. I work from home and I finally got tired of coworkers NOT being able to hear me or see me on Teams calls. Regardless of speeds promised, the latency and consistency of the service is not dependable. I could not stream music, watch movies, nor work in a consistent manner with this service so I would steer clear. When it came time to cancel, they would not let me out of my contract without sending technicians to do what I'd already done several times. Don't waste your money.

9 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Nov. 19, 2021

First off was not told till set up and called them that they had 24 month contract. Second paid high dollar for slow connection. My husband lost his job, called to cancel service at first of month, was told could not till next month and asked to waive the disconnection fee due to loss of job. Was told only if account holder died. They also used up internet. I called ask what happen, they said you tv watch movies which is a lie, not even hooked to internet. They charge you for energy. You cannot work with these people. All about money. Not service.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 18, 2021

We have had Viasat for 2 weeks now. We found that, if we watch a single movie we had used up our monthly high speed cap. So, we increased our limit. That’s with the $103 a month plan. We’ve complained several times and, each time, they assess the problem and tell us it has been fixed or they wanted to add more speed for more price. Our internet speed has remained slow. The internet slows down at night and almost disappears if our neighbors have visitors using their internet. I called to complain and request a termination. I never signed any contract.

I was told: 1) Per their agreement with consumers, 2 ½ weeks for a technician to arrive is acceptable. 2) The internet is always slow at night and there’s nothing they can do about it. 3) If the internet speed is slow, they will send out a technician sooner or later for a fee of $89. If it continues to be slow, they will send out another technician. If that fails to increase the speed, they will send out another technician. In other words, 4) There is nothing we can do to get out of our contract without paying the $180 early termination fee. If you have other internet options in your area, we suggest you use them. 5) I would have take down the equipment and send it back or pay $90 to have a technician come and disconnect the system. I'm like I have arthritis, I don't have a ladder.. These people are a rip off.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 18, 2021

BEWARE!!! We signed the 2-year contract only to discover that they split the service into 2 channels and choke down the data in the evenings and toward the end of the month. We paid premium pricing for what was marketed to us as unlimited data. It is not. We suffered through most of the 2-year contract and decided to pay the early cancelation fee. So we moved to Rise (1000 Xs better) and when I called to cancel, they informed me that per the contract, they don't give refunds for the upcoming month they already charged me for, and yes indeed, I will be charged the early cancelation fee for the last 3 months. So not only am I now paying a high rate for next month, but I am also paying for two internet services and the cancelation fee.

Viasat is obviously only concerned with their profit and has -0% concerns for customer experience. Here is what my advice to myself would be. If I could go back in time: Close the Viasat page you are looking at, and RUN to literally ANY OTHER PROVIDER! Like AOL, are they still around? They would provide better service, seriously.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 5, 2021

Be prepared to be exploited and price gouged if you live in a rural area. Do not expect any sort of customer service or business ethics. If you're lucky the tech will speak English well enough for you to understand that they will not budge an inch to help customers resolve any problem. Once they have your payment information they proceed to have their way with you according to policy. They act as though their policy is etched in stone and the word of God Almighty. Dealing with them has been a nightmare. A nightmare that will leave you feeling worthless and helpless.

If you have ANY other options I urge you not to do business with this company. They will exploit you, overcharge you, the service leaves much to be desired, and customer service is not in their vocabulary. I fear even after cancelling my service that their policy is set up to create every possible opportunity for them to charge me more. I went in circles with them for over an hour trying to find better options to ensure this did not happen but they made it clear that you have no choice but to follow their unaccommodating policy. Did I mention the policy? It's infallible and unchanging no matter what your situation is.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 31, 2021

We have had Viasat for a year now. We found that, if we download a single movie per month, we had used up our monthly high speed cap. So, we increased our limit. Now, we can watch two movies a month before exceeding our max. That’s with the $150 a month plan. We’ve complained several times and, each time, they assess the problem and tell us it has been fixed. Our internet speed has remained slow. A few months ago, our internet went out and it took them 2 ½ weeks to send a technician out to fix it. The internet slows down at night and almost disappears if our neighbors have visitors using their internet. I called to complain and request a termination of our contract.

I was told: 1) Per their agreement with consumers, 2 ½ weeks for a technician to arrive is acceptable. 2) The internet is always slow at night and there’s nothing they can do about it. 3) If the internet speed is slow, they will send out a technician sooner or later. If it continues to be slow, they will send out another technician. If that fails to increase the speed, they will send out another technician. In other words, 4) There is nothing we can do to get out of our contract without paying the $180 early termination fee. If you have other internet options in your area, we suggest you use them.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 28, 2021

BEWARE Viasat as a internet provider does not provide the service that they advertise. Viasat does not care about their customers and will not give you the internet they promise. If you are lucky to get an internet signal it will be dismal at best. Save your money and do not use this company as you will regret it just like the thousands that have left bad reviews about this company’s lack of internet service of customer care.

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 26, 2021

Currently have Silver account. Recently Viasat notified me that additional gigabytes could be purchased once the 60/month limit was reached. Customer service denied that option even when their own email was sent to them.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 21, 2021

We signed with Viasat because we were told by their salesperson about how great and up and coming they were. Well the service was so horrible. I was calling and trying to cancel every month but they didn't want to hear it. The last time they told me to just cancel and they will automatically bill me, they didn't care if I could afford it. I would sue them for breach of contract. Awful company, stay far far away.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 19, 2021

The bill has gone from $84 a month to 120 to 174 in just 5 months. The wifi is nearly unusable and after a certain amount is used it doesn't work at all. I only use it for wifi cameras and occasionally browsing on my phone. With that I am lucky to get 2 weeks of wifi. But even then it is very very slow. And of course if it rains it does not work.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 16, 2021

Bought a house in rural area. This is my third attempt at getting internet service. They assured me of being able to text, send and receive phone calls and stream tv. None of that has been true. I needed to call the police once-and couldn't. No service. Texts don't send. I'm constantly rebooting just to try to get a text to send.

Their customer service is terrible. They charged me $387 to install it-though the told me $300. I haven't had it a month yet and I'm driving to town to be able to call them to try to get them to take care of this. They won't do a service call for less than $95- though IMO they didn't set it up right to begin with. It's so bad I'm seriously considering selling the house I bought six weeks ago. Oh and...nothing but sunny days-it's not the weather.

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 15, 2021

Beware Viasat internet service, especially if you live remote in the country. Fine and dandy and eager with service to get you in to service--watch out trying to get OUT. First, due to remoteness in the Mendocino County, California area, few techies want to go at the meager pay they get to remove your satellite equipment, the receiver, the modem, the power cable. In my experience NONE wanted to deal with it.

I spent three days trying to get Viasat to respond to my end of service and removal of equipment. I was continually run around, not just by the robot answering system. There was no continuity on the problem. Yes, they'd get someone there, they said. "What if you don't," I asked. "We will," they said. "We'll call you tomorrow the details." Tomorrow came more than once with NO call whatever. Meanwhile, my timeline to getting out was shortening. Further, somehow thru the process I was told that if I did not return their equipment I'd be up for 300 bucks in extra charges. BUT they could not supply a techie to do the job--why? Because I was remote and no techie was getting enough out of viasat to do the job. What did viasat do? Delayed and obfuscated.

Next, I took matters into my own hands. "I would remove the equipment myself,' I said, and was then told, "Okay, we'll send you a recovery box, so take that stuff with you and then return it when you get there." I did this. Have had it lugged along and waiting for the recovery box. But ... no recovery box. So now, why folks? What's going on. "Oh, your equipment was so old you can throw it in the trash" is the answer. Meanwhile I paid out a guy 200 bucks to get the stuff down for me so I could send it. I'm out the bucks plus the day after day hassle. So I say if you're out there in the outback somewhere, as I was, eighteen miles from civilization, beware these people long on getting you in and very short on getting you out. Plus frankly, I paid way too much for way too little GB monthly. Go back to Viasat? No way.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 14, 2021

Viasat has not been the best company to work with. Firstly, they lied to me about their internet speeds. I always had a slow connection and connectivity issues. Very frustrating when you have a college bound teen in the house who needs the service for at home schooling. Secondly, once I cancelled the service, I was not told at all about all the equipment that needed to be returned. I returned everything except one piece that I couldn’t get to because I’m 55 and can’t climb onto the 3rd story of my former house so I’m stuck with a $164 bill. Viasat customer support was rude and cold. Would not recommended.

9 people found this review helpful
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Viasat Company Information

Company Name:
Viasat
Formerly Named:
Exede
Website:
www.exede.com