PO Box 3009, Westlake Village, CA 91359
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I have had Netzero email for over 20 years. I've had mega mail for 15 years. Their technical support is basically non existent and they have no grasp of the issue nor do they seem to care. I have issues with their spam filters. At first I was getting 90% spam and 10% legit emails in my account. Marking the emails as junk have absolutely no effect.
Technical support said to upgrade my settings to only allow emails that appear in my address book. I did that and I now get no spam in my inbox. However, legitimate emails are not going through and they end up in spam. Each of these emails are in my address book. I then hit not spam and supposedly these emails won't go into spam. Wrong!!!! It keeps happening. What's worse, I can get 2 identical emails.... one will go into spam and one won't. Again, the email address is in my address book. Customer service has been worthless. I truly believe they don't care. I would cancel but again, I want to keep my email address. I guess I have to suffer with this paid service.
I was hacked. I have been a paid Web-Mail subscriber with NetZero since 2004. By simply knowing my home address and phone number, someone was able to take over my account. With control of my email, they reset the passwords for my Amazon and PayPal accounts. They made approximately $3000 in fraudulent charges. NetZero's reply was that I should change my password. I did, but the hacker just changed it again, since they already knew my personal information. I had to update my NetZero account with a bogus phone-number to prevent the hacking from happening again. NetZero has been dismissive of my complaints. Where are the 'security questions?' Where is the two-factor authentication? NetZero told me they would take these under consideration as possible feature enhancements! Security as a feature enhancement, that sounds unprofessional to me.
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I now have the free email service of Netzero. I used to use the internet service including mobile broadband but stopped. My email site is now full of spyware that forwards you to many sites that claim I’m a winner, or Walmart has an offer or congratulations Apple user. This does not happen on any other site. The email is virtually unusable now because it keeps giving pop ups and redirects me to hacked sites. I have tons of mail contacts on this site and now will have to individually change addresses on all contacts. As I said this doesn’t happen to me on any other site or email program. Also, some companies say my email program has blocked them. If I use this site at the library, it locks up the browser after a while of being on the site.
Netzero charges my credit card with services that I do not want. I have sent three e-mails to them telling them I do not want their services but they keep on taking out charges and do not answer my e-mails. I have informed Discover Card but they have failed to resolve the situation. I am tired of paying 14.95 a month for something I do not use or want. Years ago I had an account with them but then switched to broadband. I do not know what to do to stop this. A person should not have to pay for something they do not use or want.
I've been a customer for some 20 years, started as a free subscriber but later a paid MegaMail Plus subscriber. I experienced a big increase of $10 in 2017 to current 34.95 annually. Other than that service was fine, but their billing practices has gotten worse. Rather than send annual reminders or pending suspension notifications they now immediately suspend your account if not paid on the due date or if the credit card they bill is invalid. This action caused me to lose business and emails I will never see. I have complained to their billing and customer service to no avail. Other than an apology, they will ignore you with no corrective action. The problem is there is no one to talk to by phone except email. This is no way to treat any customer, especially a paid subscriber. Their policy needs to change and hopefully, their management takes notice and improve their customer service when it comes to billing issues.
I've used netzero.com for over twenty-five years, in order to keep my email address I agreed to pay a yearly fee of $12 after I signed up for broadband service with another company. This month I notice a charge on my credit card which I did not recognize. After talking to the customer service rep, he explained the charge was for the dial-up service. I explained to him that I did not use dial-up since the early '90s and that I never requested or agreed for them to provide said service. He told me someone else would call me to let me know the results of the inquiry.
Meanwhile, I checked my bank statements and found that they had charged me a monthly fee for a year and a half. ($88) After several hours on the phone, they basically told me they will not refund the money. So I'm going thru the bank to try to recover what they withdrew without my authorization. Customers be aware of their tactics and do not give them your credit card number under any circumstance, you will regret it.
I had NetZero about 5 years ago. I canceled and they still billed me. I spoke with a representative and was told that they canceled my account. A year goes by and I noticed that they charged me again. I called again and they reverse the charges and canceled the account. Believe it or not they charged me a third time for an account that I closed twice. This time I called and threatened to contact an attorney if they did not stop charging for an account that I do not have. Now they are sending me an email "As A New Member" every day and it has been almost another year. Please avoid this fraudulent company. They are a scam.
My parent recently passed away. I never had access to my parent's bank account until now. During my review of records, Netzero was drafting from my parent's bank account since Nov 2013. I knew they did not use Netzero and when I called, Netzero this month to dispute these charges (bank drafts) they confirmed there was no activity as of May 2014 (as far as their records went back). My parent was 87 years old and passed away this month at 91.
Their resolution for overcharging my parent 4 years (~1000.00) they only credited 8 (eight) months and that is after two weeks worth of going back and forth letting them know this was not acceptable. They originally said 1 month. Their reasoning is that my 91 year old parent should have called to cancel. Even though they could tell my parent never used the service (As of May 2014) and not once did they ever follow up due to no activity, they sure didn't have a problem drafting the money each month for 4 years. Very unethical and after many opportunities that I gave them to do the right thing, they didn't. I am very disappointed in how Netzero handled this AND I will be sure to spend the word! From: Never a customer and never will be a customer.
I used to like NetZero but since moving and having new service everything was shipped to house and we set it up. Still cables on the ground. The box, the cable goes to no cover and my connection to wifi is horrible and this is just the beginning.
I've been using Netzero email for over 20 years. Other than having the 10MB limitations on attachments, it's been fine. (Quirky on my recent iPad acquisition though). Now I've run into a problem and have emailed their tech support for assistance. I'll bet I'm on 50 plus emails trying to get some assistance. They have apparently quotas of responded to emails or automatic keyword detection with computer generated responses. EACH answer I've received has nearly the same first three paragraphs apologizing, thanks for patience... Blah blah blah, followed by suggestions that clearly indicate they've NOT read my question and clearly do NOT understand the issue. I've requested they phone me over and over.
They have given me their tech support line and a REQ number, yet I cannot get through their system. It asks for my first three characters of my email address and it doesn't acknowledge my email address. They say they'll call me and they say they're working on the problem. Then they reply I'm doing something wrong. I send them screenshots showing the steps that create the problem and they thank me for sending them, then ask me to do the EXACT same thing that I just sent them screenshots to demonstrate that I did ALREADY what they're asking me to do AGAIN... I'm COMPLETELY FED UP with their HORRIBLE tech support.
Netzero author review by ConsumerAffairs Research Team
Just as its name suggests, it is possible to get online for free. Using the freemium model, NetZero is able to offer the free service (200 MB of bandwidth) to some customers because other customers pay a premium for faster speeds and more space (up to 6 GB).
The world's first free option: Many have followed NetZero's pricing model over the years, but it was the first to offer free Internet, as early as 1998.
Hot spot add-on: One of the useful extras customers can get with NetZero is a 4G hot spot that connects up to eight devices. When the modem is tethered to a laptop through a USB, devices can connect to the Internet as fast as regular Wi-Fi.
Good reputation for customer service: Compared with the large ISPs, NetZero has a much better reputation for solving customer issues 24/7 by email. Telephone support is also available for the premium service.
Netzero Company Information
- Company Name:
- Year Founded:
- 21301 Burbank Boulevard
- Woodland Hills
- Postal Code:
- United States
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