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I will strongly advise that you don't buy anything whatsoever from this company especially if it is fulfilled by Wowcher. They are the most unreliable company I've ever seen and I regret ever dealing with them.
Do not purchase any services through LivingSocial. I purchased a voucher for gutter cleaning which the vendor then scheduled two weeks out. Two weeks comes and goes and they haven't shown up so I have to reach out to them to get them to reschedule. Of course, they don't show up for the second appointment either. So I reach out to LivingSocial's customer service department to get a refund and they tell me that since it's outside of their 3-day window, they cannot issue a cash refund. Instead I have to use their internal credit to be applied to another deal.
Fast forward a couple of months and the credit is still sitting in my account and I decide to apply it to having the house pressure washed. Because pressure washing is more expensive than gutter cleaning I have to throw good money after bad and apply more cash. Pressure washing guy sets an appointment 2 weeks out, doesn't show, I have to track him down with 2 texts and 2 phone calls before I can get him to reschedule for the following Monday. Monday comes and I call him to make sure he's still coming and of course by the end of the day my house is still not pressure washed.
I reach back out to Living Social and get the same malarkey about 3-day windows and Living Social credits which are virtually worthless. The truly criminal thing is you cannot leave a vendor review if you have not redeemed a voucher for that vendor. Meaning there is no way to warn other users who may fall victim to the same scam.
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Three weeks after purchasing a product for over $300, the only contact I received was a purchase confirmation, a tracking option, and a delivery date which happened to be 3/21-3/28. Other than that automated response initially received, a contact option was offered if there were questions. The caveat was that to inquire about that product would have required LivingSocial acknowledgement option for that item. It was never offered. Only past purchases from months or years ago. No direct contact for my purchase was offered. After all research was done, no working phone or contact information was available. Only an automated message during normal hours of operation indicating there is no availability for any customer direct or indirect customer service. No option to find out who the supplying vendor is or any direct recourse for the consumer other than going to your financial institution to dispute purchase or label as a fraudulent sale.
I ordered 2 items, I waited 2 weeks for the delivery date, nothing arrived. Contacted Living Social and vendor, didn't hear anything for weeks. When I finally reached the customer service, I was advised the goods would be reshipped and I would be provided a tracking number within 3 days, it's now 6 days, and again I can't get anyone to answer my emails. I am now waiting close to 2 months for my goods, and wondering if I will ever receive them. I can safely say I will never ever use this site or its affiliates again.
I recently bought a voucher and went to use it. The redeem code was invalid. I go back to the LivingSocial site. No chat or customer support contact. I email Groupon their parent company. They give me a number that no one answers. I will be filing a fraud claim with my bank and getting my money back. Will not purchase from them again. I had to give them a one star for site to work. They should get a zero.
I bought concert tickets after reading policies that say in the event of extraordinary circumstances you will be auto refunded. I had to call & ask about it because my refund never came. When I called they gave me store credit with no option for an actual refund! Buyer beware...Ticketmaster will treat you better & that’s not saying much!!
I purchased a LivingSocial coupon which was eligible for an additional 20% discount by putting in a coupon code. It clearly said it applied to my purchase. I tried 3 times to no avail to enter in the code and process the order. The code kept being rejected so since the offer expired in 3 mintues and it was late at night, I was forced to pay without the 20% off code. The next day I called and spent over 15 minutes on the phone with a rep there who said he'd put the 20% refund back on my Paypal account (Jose' was rep's name). He kept putting me on hold (3 times) after acknowledging that the 20% should have worked and I'd get refund. After 15 minutes the phone went dead and I just figured he'd issue the credit after telling me and putting me on hold so many times.
Anyhow, 3 days later I happen to check my Paypal account and turns out I never got my refund. I called LivingSocial again and spoke to another rep (Daniel). I told him to read me the notes from my conversaition with Jose. He said that it said "Since customer (me) "hung-up" he did not issue my refund." WTH!!! Daniel issued it in 30 seconds after I complained that I felt scammed. This is bothersome on many levels. One, the coupon code didn't work. Two, They did not issue my refund even though I was on the phone for 15 minutes and he said he would. CAVEAT EMPTOR!!!
I received a printed gift voucher that will expire December 9, 2020. When I attempted to redeem the gift at Vitality Spa in East Islip, NY they told me that Livingsocial is no longer in business and therefore they cannot accept the voucher. When I reported this to Livingsocial they told me that they cannot help me, even though I sent them a copy of the voucher with the date of purchase and gift number and all related information. They informed me that the person who bought me the gift would have to resolve the issue.
Aside from the fact that I am no longer in contact with the gift giver, it would be completely uncomfortable to have to tell someone who gave you a gift that you either don't like it and want to exchange, or worse that the place they chose to get you a gift from is sketchy and tell lies. I have NEVER had a company send me back to the gift giver to discuss gift card balances or issues. Additionally, there is no easy way to cancel your account or unsubscribe from their website. BUYER BEWARE!
On Thanksgiving Day 2019, I ordered two twin mattresses from LivingSocial. Over the following two weeks I saw that LivingSocial had charged me for the mattresses, refunded the entire purchase price, and then recharged me for just one mattress. Then they refunded that single charge and recharged me for the two mattresses again. I already had suspicions at that point that there was going to be a problem. I was right.
On December 9, 2019, one mattress was delivered. I check my LivingSocial account and found that they were claiming that both mattresses had been delivered. So, I thought it would be a simple matter to call customer support, explain the situation and they would just send the second mattress. I could not have been more wrong. I called customer service and explained the situation to the customer service representative. He explained that I had three options:1. He could place another order on my behalf for the second mattress at no charge so that the second mattress would be delivered.
2. Get a refund of the one mattress in the form of LivingSocial credit.
3. Get a refund of the one mattress to my credit card.
Of course, I chose option number one. However, after pressing some buttons on his computer, the representative informed me that the price of the mattress had gone from $99 to $134.99 since my original order was placed, and that in order to place the new order for me, I would be responsible for the additional $35. Well, that didn't sit too well with me. I immediately requested to speak with his supervisor.
The supervisor gets on the phone and I explain the situation to him. He repeats, verbatim, the three options that I have. Again, I explained to him that I just wanted what I originally ordered and HAD ALREADY PAID FOR, to be shipped to me. He never raised his voice, but did proceed to argue with me and attempt to speak over me to tell me that I had only the aforementioned three options and repeatedly asked me "which option would you like to choose" as if he was a machine and incapable of saying anything else. After arguing for a few minutes and being told that there was no one else for me to talk to, I finally took the refund to my credit card. So, I will be refunded the original purchase price of one of the mattresses and will NEVER do business with LivingSocial or Groupon again.
A recent audit of my credit card statement showed 4 unauthorized charges for LivingSocial services. I am a 71-year-old widower on a fixed income and my credit card was charged twice for Adam & Eve sex toys and such. Another charge for $95, for 3 laps 'round a racetrack in a Porsche out of state. I removed my credit card from their site and opened a fraud investigation. New Years Resolution Caveat Emptor.
LivingSocial author review by Erin Huffstetler
Based in Washington D.C, LivingSocial specializes in local deals. You’ll find vouchers for food, family outings, special events and travel. The site also includes a small shop with limited-time offers for merchandise and online stores.
Accessible customer support: Both email and phone support are available.
Clean interface: The navigation is simple and intuitive, and the site is devoid of unnecessary clutter.
Expiration notifications: You can request e-mail notifications when a voucher is about to expire.
Vouchers retain value: If a voucher expires before you get to use it, you can still redeem it for the purchase price.
Refunds: Refunds are available on some, but not all vouchers; and the refund terms vary from deal to deal.
Return fee: Unused shop items can be returned within 14 days of delivery, but you’ll have to pay a $7.99 returns-processing fee.
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