Consumer Complaints and Reviews
My recommendation is to never buy one of their "deals". Once your money is in their hands, you will never see it again and their policy is such that they probably won't even refund you. Customer service is extremely poor, so don't expect any remedy to be made on their end. Basically, I purchased a voucher for a restaurant I wanted to try. Restaurant is difficult to get a reservation at; promotional value expires. Fine, but I still want my original $20 I paid. Except now this restaurant is out of business. So I cannot go there, and even though my paid value clearly states it expires in 2019 I now have no way of redeeming this. Customer service said they apologize but did nothing. So take my beginning advice: don't waste your money with LivingSocial.
I had a company go out of business and the paid promotional says it does not expire until 2019. When I called they said there was nothing they could do and the money is just lost. I will NEVER purchase anything from them again. I have over $100 in vouchers that say the value never expires and I no longer trust this company.
I attempted to get a refund on a service I was unable to use from LivingSocial. The coupon was not showing in my list of refundable coupons so I called where I spoke with someone I could barely understand because of her heavy accent. I requested a refund, but it was explained to me that she was powerless to provide the refund after asking about my attempt to redeem the coupon. There was nothing that could be done. I found the customer service representative was rude and most unhelpful. I will never use this web service again in the future. Their failure has led me to leave this review.
I have a couple of expired vouchers I tried to use, but when I went to the restaurant, they said management has changed, so the voucher will not be honored (even though the vouchers clearly state that paid value does not expire). They recommended I call LivingSocial to ask for help with this issue and when I did that, LivingSocial told me once a voucher is expired, it's between me and the restaurant. They can't do anything apparently! I will never buy a LivingSocial voucher again! This is terrible customer service and there is no accountability with the restaurants.
I purchased a massage voucher for my wife at an establishment I had gone to the previous year. That night the masseuse texted me asking if I would submit a refund request to LivingSocial and purchase through her website as LivingSocial takes a large percentage from her. I liked the place so I did so not knowing they would give me site credits rather than crediting my credit card back since it was the same day or within 24 hours of the original purchase. Two days later I was browsing the site and the buy now option popped up at the bottom of my iphone and I must have grazed it with my hand and it automatically began the purchasing process without allowing me to confirm the purchase so I clicked on the back arrow hoping it would prevent the transaction. Unfortunately it did not.
I called LivingSocial asking for a refund. I was told only a site credit could be issued even after explaining the situation in its entirety. I will be disputing the charges with my credit card company which appears to be my only avenue to pursue at this point as they are unwilling to process a refund even though these "purchases" happened within the last few days and no services/benefits were rendered. Groupon would never conduct business this way nor would any respectful company. I will never use them again or recommend them to anyone who doesn't want to get ripped off.
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Small dollars, but still money. They say the paid portion of your voucher never expires. I understand and accept that the promotional value does expire. I tried to use an expired voucher (that I paid $15 for) at a merchant that was still in business. They refused to honor it telling me LivingSocial was responsible. So I paid full price and went home to call LS. The agent told me they could not process refund because the merchant was no longer in LS program. WHAT? I drilled into their Terms and Conditions to see where they do clearly state the merchant is solely responsible for refunds and accepting paid value, etc.
HOWEVER, the terms also stated "We want you to be happy with your LivingSocial experience. If you have trouble redeeming your voucher for any reason, please contact us at http://help. livingsocial.com/contact_us so we can work with the Merchant to resolve your issue." When I pointed this out, they held to the same tired line, that there was nothing they could do. I was not asking for much, just to do as they promised. Both agent and her manager, MARK (call record **) refused. I will never buy LivingSocial or Groupon (who is buying Living Social) again.
A restaurant went out of business. When contacted LivingSocial they informed the voucher was null & void because they went out of business. They refused to give me back my original purchase price. Ask to talk to a manager but was told they at lunch and would call me back. Have not received that call. The voucher expires August 30, 2020.
I called Customer service after trying to get in touch with a vendor to schedule a massage who doesn't answer. This was purchased as a gift for me. LivingSocial refused to refund it unless the purchaser calls and requests a refund. So on top of wasting my time on the phone with this merchant, I now wasted on the phone with Living Social. I should have to put the burden of this onto the person who tried to purchase me a gift. EXTREMELY dissatisfied that they simply won't apply the credit to this person's account. I am done using this service.
LivingSocial stole $10 from me today. Groupon would never do such unethical business or customer practices. You sold me a voucher for $10 movie tickets and now the movie theater won't accept LivingSocial any longer and you won't even give me a credit for the original $10 I paid you... so I get nothing? Your terms say that the original paid value doesn't expire. I had to call you 3 times to get anyone to even talk to me about it - first Mark then Pinky then another Mark. My case # is ** and I will keep posting this until someone makes it right. LivingSocial shouldn't be able to just keep my money and not even give me a credit (not cash, not the voucher deal) for my original $10. #LivingSocialscams
I purchased four tickets for a 5K run on January 28, 2017 in Las Vegas Ultimate Wine Run. I went on Las Vegas Ultimate Wine Run web page a week before the race to check on last minute details, it did not show the January run but instead they were advertising a September 2017 run. I contacted the parks department where and they informed me that the event had been changed to September. I immediately contacted LivingSocial and informed them of the change and requested a full refund, they agreed on my request. I waited a few days and they did not return my calls even after I had been assured by the customer service representatives that I would receive a refund.
I called again the Friday before the race because no one had called me back and I just wanted to make sure they were working on my refund. (I also checked the Livingsocial webpage to see if they had taken down the offer and they had not. So even after I informed them that the event was cancelled they continued to sell tickets to an event that they knew would not take place.) It is February 22, 2017 and I have yet to hear from LivingSocial. I have contacted my credit card company and placed a complaint against them. LivingSocial social is a scam, BEWARE.
I tried to make an appointment, as required, with the vendor of this coupon. She never answered the phone, nor did she return any messages. I informed LivingSocial of the problem. They called her and she answered. So they said they would not refund. This was when the coupon was originally offered. I checked with the coupon, this week, two years later, as the coupon's value is set to expire in October. The Vendor is out of business. I contacted LivingSocial because the coupon does not expire until October 2017. They will not honor the coupon value, though in Michigan the coupon value never expires for the price paid. NEVER. It's a LAW.
I purchased a LivingSocial Deal for Howe Medical Clinic for a one month weight management program. I did see all of the horrible reviews for them, but because it was such a good deal that I thought "well it's only a month. If the reviews are true I won't go back after my month is over." Well this is what happened. My first visit they took my blood pressure and told me it was too high. This was a surprise to me because I go to my doctor regularly and they tell me it is good. The rude medical assistant then says "go sit in the lobby and wait five minutes and we can take it again." So five minutes goes by and again it is too high.
Well at that point they should have told me I was not a good candidate for their establishment and refunded my money. But instead the PA calls me into his office and takes it manually and says it is high but it is due to you being nervous and continues on and gives me the prescription for the diet pills. A week goes by I come in for my weigh in and again the rude med. asst. says my blood pressure is too high. Again waited five minutes and again too high. This time I ask "what do I do". She says "you can come in on another day" so I came in first thing the next morning and again I am told my pressure is too high.
This time I get a different PA and she tells me that since I have had two readings that are too high they cannot help me. I asked them why they accepted me in the first place and what do I need to do. She told me that they will not give me a refund but I can come in for the B12 shots. Why would I do that. I spent a lot of money for diet pills not the shot. I went to my doctor same day and was told that I do not have any history of high blood pressure. I called LivingSocial, spoke to Zeke, spend 40 minutes on the phone with him for him to tell me that LivingSocial cannot do anything about it once it is redeemed. WOW is all I can say. So stay far away from any Livingsocial deal because they do not back you up when a shady Merchant steals your money. Stay away from Howe Medical Clinic. They are very RUDE and UNPROFESSIONAL and take your voucher then tell you they cannot help you.
We are new to LivingSocial. Signed up a couple days before Valentine's Day and saw a deal for the Valentines Day performance of Paramour on broadway. We were going to be in the city that afternoon for a doctor's appointment anyway, so we figured we would make a day and night of it. Bought two tickets on my wife's Amex card and printed them at home. Spent Valentines Day in the city, had dinner and enjoyed the show.
Returned home around 11:00 PM. Checked email to find a notice from American Express that our $651.00 purchase at Best Buy online at 7:30 PM on Valentines Day had been declined. Called Amex and told them we DID NOT purchase anything that day on that card, as a matter of fact, we hadn't used that card at all over the last 4 months with the exception of purchasing the Paramour tickets on Feb 13th.
Someone stole our credit card info and tried to use it at Best Buy, maybe to buy a nice new flat panel TV(?), on the night and TIME (the show started at 7:00 PM) we were watching Paramour in New York City. Coincidence? We don't know, but it sure sounds suspicious. Called Amex, reported the fraud and canceled the card.
LivingSocial will never get my money again... I purchased 3 massages on LivingSocial for a place called Day Spa Millburn last year. All 3 of my massages promotional value expired however, the paid value does not expires. I made appointment to get a massage. When I went in the lady at the front desk is going to tell me that my coupon expired and I have to pay additional $40 to get my massage because she wants me to believe that the value went up. I went back on LivingSocial website to find the exact massage for the same paid value I paid and the lady proceed to tell me she can't accept my LivingSocial voucher. When I ask the lady "If I paid for this voucher can I get my massage?" She's going to tell me that I have to reschedule for another day but if I pay them $40 now I can get my massage that day. Only because I was getting a better deal on LivingSocial with 15% off. SMDH.
When I called LivingSocial they are going to tell me they have to investigate the situation and call me back. They investigated it and never called me back but email me and said that they can't refund me back my money nor I cannot get my money in buck form. I call them back and asked to speak to the manager. The young lady said that her manager is on another call and she'll call me back. It's been a week now and I haven't heard from them.
LivingSocial has changed hands - and their offerings are extremely limited! Due to surgery, I was unable to use my voucher for a handyman. I asked for a refund before the date of expiration. They refused to issue a credit to my credit card and instead gave a voucher. The trouble is that LivingSocial offers very few deals compared to a site like Groupon. Consequently, I'm afraid that my $56.00 will never be spent. I feel that with the change in ownership and with the downturn in their offerings (they use to be so great!), the right thing to do is to issue a credit card refund. I would never recommend LivingSocial to others. I've learned my lesson!
Under the old policy, when the "paid portion" of your LivingSocial purchase was good up until the date on which the "promotional value" expired and you could receive a full refund of your "paid portion". And AFTER the "promotional value" expired you would receive an exchange value of your "paid portion" in Deal Bucks which could be used for LivingSocial purchases.
WARNING: The NEW LivingSocial refund policy sounds the same but an actual refund is only good for 24 hours, then the application of an exchange value is only good for 7 days, and after that you do NOT get any refund, contrary to the stated "paid value never expires" advertised. Since after 7 days what you get is only a credit for services from the merchant, in the amount of the "paid portion". Since you want to cancel the deal with the merchant, what good does a credit toward service with the merchant do? It is a very deceptive refund policy. Unless you are absolutely sure you will be happy with the merchant services, do NOT count on any performance guarantee or refund from LivingSocial under their new policies. The many complaints already documented on this ConsumerAffairs site, confirm that. The photo shows receipt on the last day of the old refund policy, which changed after Nov. 21, 2016.
I placed an order on 12/16/2016. I received a shipping notice on 12/20/16 with a tracking number for each of the 2 items I ordered. I checked the tracking number a few times and noticed there was no update on the items. I finally called the DHL and they informed me they never received the items to ship. The only way to contact LivingSocial is to call the customer service number. After waiting for someone to answer, I finally got through and had to repeat myself numerous times as the person was not able to understand me. I explained the issue and his initial response was for me to call DHL about my items. I told him that I had already called and they had not received the items to deliver to me. After waiting for over 20 minutes for him to check on my inquiry, he told me that someone would contact me within 2 days.
I was not convinced, but after 40 minutes total, I had to get off the phone. Within 2 days I received a return label for the items I never received. I tried to respond to the email and of course I got a bounce back. I called once again and explained my situation yet again, and was told I would be contacted within 2 days. I have never been contacted since. I have tried Facebook, apparently they do not accept posts on Facebook, and Twitter was non-responsive. Contacting customer service again will be useless as they do not understand and attempting to talk to a manager is also impossible. How can a company thrive with customer service such as this. I have had to do more than they have and still have gotten nowhere!
I bought a voucher for $99 for tile cleaning and sealing. I booked my appointment and the company came to my home. However, I was told (and I later confirmed with a contractor) that my grout is unstable (was not set properly), so he could not clean the grout without possibly damaging my tile floors. I was told by him that I could get a full refund by LivingSocial Austin.
I did not want to get a credit with LivingSocial, as this was a service I wanted and I could not use it. I called a representative at the company to talk about what to do. I told him the circumstances and he said no problem, they would just contact the business owner to verify that they could not do the service and they would post the $99 back to my PayPal account.
Two weeks went by with no notification that the refund was sent back to PayPal. So I called again, only to be told that they cannot give me a refund - as they only refund within a 7-day period. I repeated to her what the circumstances were and that I didn't see how they could keep the money in their own credit, when I was not able to get the service I paid for through no fault of my own.
The representative basically that I could "Just buy something else on LivingSocial as they have lots of options to choose." I said I already have a couple of credits of things I did cancel myself that I have never used. I am not a shopper and spender and I want the money returned to PayPal. She continued to tell me the same thing and would not allow me to speak to someone in charge above her. She said that is their rule and they are sticking to it, no exceptions, even though I was told just the opposite two weeks before by another representative of their company, and also the company that came to my house that was unable to do the service I bought and paid for.
I was trying to purchase a piece of monogrammed jewelry and wasn't sure order was going through. They don't send verifications and keep your credit card info. On file. Anyway without my realizing it LS charged me 4 times for one item. When I got my bill and notified them they said that it had been longer than 7 days and would not refund my money but gave me Deal Bucks. Beware of buying from them and Beware of letting them have access to your credit card. The whole process appears to be somewhat crooked. They say I can't use the deal bucks online without first them access to my credit card?
I purchased a Serenity bracelet on Living Social on Nov. 28. I received a voucher to order it on the Novadab website. I ordered it and received confirmation of my order. I was sent an entirely different product and it was severely damaged. I requested a refund from Living Social and was told to contact Novadab who has no phone number. Living Social customer service said they do not guarantee the items from Novadab even though they have the guarantee symbol next to the product. I emailed Novadab and after more than one month, still no response.
I paid for a service with Living Social and the provider was not there after driving 35 minutes to the appointment (total time 3 hours out of my day). I contacted Living Social 3 X (after 35 - 45 minute hold time!) and was met with arrogance and no regard for giving me credit on my credit card. The supervisor was nasty and basically said she did not care and would not return a credit on the credit card. I said it was between Living Social and the provider. The provider was not there and did not honor the agreement and I should not be penalized. The supervisor showed no concern and was abrupt and arrogant. I will never do business with Living Social. Have had a very different experience with Groupon. Buyer beware - Living Social has shown me in no uncertain terms that they really do not care about the customer. It is all about making money even if the terms are not upheld. Extremely disappointed and will never do business with them again.
Living Social use to have an amazing customer service, but now is one of the worst! I bought a voucher for $15.00 but you get $30.00 for a fruit basket. I went to the site purchased a basket but at check out they charge a surcharge of $14.99! So the $15.00 you think you are getting free you are actually paying at the check out SCAM!!! I called Living Social to get a refund but was hung up on four times as they kept saying they couldn't hear me. The fifth person I spoke with was rude and stated they were busy so I needed to talk fast! Seriously!! I hung up the phone, requested my refund online, deleted my phone app, and I will NEVER use Living Social again! Good job at destroying your company!
I recently started using Living Social (Groupons) to order items because of the Holidays. I purchased a Queen size hypoallergenic, waterproof mattress pad mid November (2016). When I received the package approximately two weeks later, it was the wrong size. While Living Social roots that refund is easy, it is NOT!! You cannot request a refund via their website unless you have a voucher otherwise you must call customer service. I waited 32 minutes before I spoke to a customer service representative who informed me that the only option was to re-purchase the mattress pad and return the incorrect size using a label she generated (I wouldn't classify this process as easy - cumbersome, yes!). She PROMISED to send the return label by the end of the business day - for the record, she did not!
At the end of November, I re-ordered the SAME mattress pad and when it arrived I crossed my fingers - It was the right size; BUT IT WAS NOT WATERPROOF!! This time around it took 52 minutes to get to the customer service rep (Trina) who promptly apologized for the error but only told me that I would have to re-order again. Why would I? It's now December 19th and my company from out-of-town will be here in 2 days with their small non-potty-trained kids on my new mattress. Shame on Living Social for (1) having a cumbersome return process, (2) having poor quality service and (3) for not empowering your CS Reps to make decisions to promptly remedy the situation. They are certainly no Amazon!! Dissatisfied in Albany, NY
They do not use quality merchants, they do not stand by their customers. They trap you into Deal Bucks instead of giving you an actual refund. I ended up with a huge credit, so I started ordering stuff just to burn it up before they take that away too. So far the services that I received have been good (chimney cleaning and power washing), however, merchandise never gets shipped and then I end up with even more credit. I am very frustrated because I am an online shopper and find this website to have the worst customer service ever. Their refund policy is a load of crap too. How dare they hold my money hostage. I have bills to pay and do not need to waste it on stuff I don't even need. Wise up people, you will not have my business in the future. It is just a matter of using up that credit then "see ya!"
I did not realize I was placing an order so the minute it hit, I requested a refund. Living Social applied my refund to Deal Bucks of $89.99 which I did NOT want. So in an attempt to give them the benefit of the doubt, I just made another purchase thinking it would use the Deal Bucks but instead it charged my card AGAIN rather than drawing from the credits I had in my Deal Bucks account. They do not have any way to email them, nor do they offer a call in number. It is truly robbery. Please help.
Bought 5 deals for custom wood cutting boards, went to use them to order Christmas gifts and even paid additional for shipping and the merchant company has been completely non-responsive for over a month! Order has yet to ship and they have yet to reply to 1 of my 4 emails sent (and they don't have a phone valid number). So I thought I better call Living Social to help them protect themselves against companies like this treating their customers poorly and negatively the relationship/confidence customers may have now in using Living Social. Living Social seemed to think it was no big deal, they were not concerned that I was unable to use the vouchers I purchased and were unwilling to give me a refund!! I was shocked!
I will never feel comfortable using Living Social again and will make sure everyone I know steers clear of them! Shocking that Living Social lets their merchants treat the traffic they send them like this and that they are okay promoting bogus companies!! (I did some research and found out there are a ton of complaints about this merchant - theplaidbarn.com - not following through with orders placed and being completely non-responsive - they probably don't even exist.)
There is no customer service. Called phone number many times, never able to get through. Wait time is close to an hour, but then, I'm not sure, because I've never gotten through. I have refunds in their money. I see nothing I want from them now. When I attempt to purchase something, they won't accept my credit money, but only will accept with my credit card. I'm done with them, other than using my credit money. They send me constant emails of the same thing daily. I want my $50 back, but am unable to get it back.
I bought a voucher from LivingSocial for comprehensive carpet cleaning in the Charlotte, NC area to "clean 3 rooms and a hallway for $29." The carpet company called me the morning that I had an appointment and said they would be at my house in an hour or so. When they hadn't shown up an hour after they were supposed to I called Eric back using the number on my caller ID. I left a message on his voicemail twice and still haven't heard from him. I called directly to the company and James said he would call Eric, and call me back. I'm still waiting on that phone call.
I called LS to tell them the company never showed up and I wanted my $29 refunded so I could use it towards getting a reputable company to clean my carpet. Of course they refused to send my money back and they don't seem to be concerned that they have a company who is advertising with them that is obviously a fraud, and they're still advertising. After reading the other LS complaints there has got to be something we can do as consumers to stop this fraud from LS and from the companies that are advertising, getting paid, and not delivering the goods. Any suggestions from anyone? In the meantime, DO NOT purchase anything through LivingSocial!
On 9/20/16 I purchased a voucher for the online version of the New York Defensive Driving Course. It's supposed to be good until 9/20/2021, with the promotional values expiring on 12/19/16. Today is 12/11/16. I tried to access my voucher today to sit down and take the course. When I went to "My Vouchers" it wasn't there. I explored my purchase history and found my voucher was marked "used". Poof! Just like that I am out $51.00.
So I thought I would contact Living Social to sort this out. I went looking for a "Contact Us" link. No such link exists. They have set up a labyrinth of pre-set questions that does not allow you to deviate from the ones they want to answer. It is impossible to get my particular issue addressed. I finally did find a telephone number, which is active M-F 9 AM - 8 PM. Today is Sunday, so of course there is no one to talk to. I've been a Living Social customer for a long time, but this experience has soured me completely. They will get no more money from me. And I'm going to tell my story on as many review boards as I can find.
Erin HuffstetlerDeal Websites Contributing Editor
Erin Huffstetler is the Frugal Living Guide at About.com, and the founder of MyFrugalHome.com. If there’s a way to get something for less, Erin will find it, and tell you about it.
Based in Washington D.C, LivingSocial specializes in local deals. You’ll find vouchers for food, family outings, special events and travel. The site also includes a small shop with limited-time offers for merchandise and online stores.What consumers say
Like Groupon, LivingSocial may have its problems but we don’t hear about them. Is this a good sign? Probably so, but as with anything new, you should proceed cautiously until you understand how the system works.
- Accessible customer support: Both email and phone support are available.
- Clean interface: The navigation is simple and intuitive, and the site is devoid of unnecessary clutter.
- Expiration notifications: You can request e-mail notifications when a voucher is about to expire.
- Vouchers retain value: If a voucher expires before you get to use it, you can still redeem it for the purchase price.
- Refunds: Refunds are available on some, but not all vouchers; and the refund terms vary from deal to deal.
- Return fee: Unused shop items can be returned within 14 days of delivery, but you’ll have to pay a $7.99 returns-processing fee.
- Best for Bargain Shoppers, one-time users, occasional users, businesses
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