LivingSocial Reviews

WOW! I bought a couple of vouchers from LivingSocial. I used one for Shaw Academy and after the course bought a lifetime membership. I called LivingSocial to refund the second Shaw Academy voucher and they won't. You only have 3 days to request a refund so don't even bother buying no matter how good the deal sounds. All the rep from LivingSocial did was read me their hidden details. They are a SCAM. They won't even provide a credit. BTW the call center and online chat is in Columbia - so good luck getting nowhere.

I ordered an item in Navy blue but received it in black. It is difficult to contact customer support and once you eventually are able to chat with them they show no care. They would not send me the correct item and requested that I set up an exchange where I would have to pay more to get the correct item even though it was THEIR MISTAKE.

I received an email today at about 10:30 am with a link to a local restaurant deal. I clicked on one the links for this deal and it led me to the website for living social, however, not this restaurant deal. There were other similar deals and there was no xyz restaurant deal is sold out. I contacted customer service via chat and was told by the first rep to send him the email, which I did. He stated that he was looking for the email and I checked and realized I had a return email stating that the email address was not receiving incoming emails. The rep actually received the email a few min later, but dropped out of the convo, or so I thought, until I ended the chat and his new messages showed up.

I bought a cleaning service offer. The person never returned my phone calls. I canceled and received credit. Slowly I was trying to use up the credit. Let’s be honest, the deals are all crappy. All of a sudden the money is gone. Customer service says I didn’t read the fine print. They stole my money.

I received an email from Living Social that contained an ad for purchase of an Apple iPad 4, either a 16 or 32gb that was a scratch and dent model. I ordered it. Today, when I received the email confirming my order was about to ship, it showed the product was used! I called Customer Service and eventually was transferred to a supervisor. I told her the ad was dishonest. She apologized, but refused to cancel my order. Stated their policy is order must be canceled in 2 hours! She refused to let me to speak to a manager at a higher level and told me all she could do was give me an address to write!

I ordered a "cleaning" for my apt. The deal was $59.00 for what is normally a $120.00 job. This is the way all LivingSocial/Groupon deals work. When I tried to redeem my voucher, the cost was about 4 times more; even much more than the $120.00. This is a total ripoff!!! When I requested a refund of my $59.00 they told me there was a 3 day refund policy... is this true even if their ad is dishonest??? Sabastian at Living Social referred me to the bottom of the page which he claims, on the first line or so, refers to the fact that the $59.00 is really a "partial payment". If that is true, and reading the portion I was referred does not exactly say that, it should be made very clear on the voucher not in a paragraph under it. There should be a SCAM alert on Living Social and Groupon!!!

A few weeks ago, I bought a voucher for a CHL class for my husband and gifted it to him. The deal looked pretty good. The hours for the business said Monday through Friday. My husband could do those days. When we went to redeem the voucher, however, the ONLY class available was on Saturday, when we are not available. We tried contacting the business to see if there was a different day available that wasn't on the website. Couldn't get a hold of them by either email offered or their phone number. I went to get a refund but guess what. LivingSocial's refund policy is you're only given 3 DAYS to get a refund.

I have purchased several vouchers from LivingSocial. Some are good deals but more frequently the purchase is with a company that is no longer (or never was?) in business or will simply not call back to schedule service. If you call LivingSocial customer service you are offered a credit instead of a refund. I see this as unsatisfactory resolution since it was their lack of diligence up front that caused this problem.

I communicated with customer service about 5 LONG SLEEVE shirts I received and were prone to shrink after just one wash/dry cycle. I asked to return all 5 shirts after realizing they would be prone to shrink. I was told that since I had purchased them on July 20, 2018 (and today was Sept 11, 2018) that I had exceeded their 30 day return policy. I told them this had nothing to do with "when" I received them but that it was clearly a problem with the way the shirt held up after just one washing; i.e. it is clearly a manufacturer's defect issue. I had washed just one shirt one time and it shrank in length a full 2 inches. I am stuck with LIVINGSOCIAL'S shrinking shirts and their funky rules on what appears to be a NO return policy for manufacturer's defects!

I moved out of an City and State before I was able to use several vouchers. Living Social refused to refund the vouchers. When I chatted online their only response was sorry... Really, they are sorry for ripping me off. This website is a scam. Never purchase anything from these people ever again.

I'm concerned about the security of my payment information due to what I was told by one of their customer service reps today. I attempted to purchase a Sam's Club membership using my PayPal account. My PayPal account is linked to my bank account. I received a confirmation email, but when I attempted to follow the directions to redeem my membership, the voucher didn't have a redemption code. I just spoke to somebody at LivingSocial called Yenci via the website. Yenci kept asking for my banking information, & I kept telling Yanci that I use PayPal as a security measure, so that I can protect myself against fraudulent use. I don't think Yenci understood what PayPal is, or possibly didn't care about account security issues & that people like to use PayPal as a means to prevent fraudulent use. Yenci wanted me to give a card or account #.

I booked 8/4 Ramada hotel through LivingSocial. When I arrived to hotel, hotel said that they did not receive any information and no room is available. Basically, LivingSocial took my money and did not do anything. I strongly believe this is a fraud. LivingSocial has three options to contact them. Email, live chat, callback request. Callback request is not available. So I started live chat. After all my explanation, live chat says internal team will try to help and escalate the issue and ended without my response. I tried to use the live link again, but the link became unavailable. Wow. Real high technology. Obviously, I as well as hotel did not hear anything from LivingSocial. Please advise what I need to do. LivingSocial left my family on the street and ruined the family vacation.

There is a reason why L.S. is not a member of the Better Business Bureau. They are terrible. I have had more than one issue with them, the last just a newspaper subscription which stated that when I checked out with my address etc, that was all that was necessary. Obviously not, because a week later I received an email that my voucher had expired but I could use the money ONLY at the merchant for whom it was originally purchased. And purchase a subscription for considerably more. The Orlando Sentinel stated they had no record of my purchase and referred me to L.S.... L.S. stated that it was a third member purchase so I had to get my money from the Orlando Sentinel. Back and forth and back again, to no avail. I think it was a scam. Although it was a minimal amount, hundreds of purchases gave someone somewhere a tidy sum and a good laugh on our account. I will never buy from Living Social again, and neither should you.

Stay away! If you get a deal and are unable to use it, after it's been 3 days, you cannot get a refund no matter what! They don't care if you bought a deal if it's out of state and you are unable to use the deal. They will say well I'm sorry for the inconvenience, but per policy after it's been 3 days since the purchase we are unable to issue a refund. The only exception is if the business is closed. If you get a deal and the merchant refuses to honor it, they don't care. You are out of your money. Boycott this company and don't use them. Use Groupon instead.

I purchased a Blackstone Pizza Oven several weeks ago from LivingSocial. When I put it together I noticed that the turntable was warped. I tried using it but the pizza was burned on one side and raw on the other. I went to the LivingSocial website to see what they could do but I was told that they were not responsible and I could not return it. I was to call Blackstone. I have email Blackstone several times and called their customer service. I was even given the name Whitney to call which I did. She never called back. At this point I cannot see myself ever doing business with either LivingSocial or Blackstone.

When I called the carpet cleaning company to schedule an appointment, I was told I didn't live within 20 miles of their zip code and they refused to provide service. I emailed LivingSocial in hopes of discussing the situation, but never received a reply. After a great deal of effort I found LivingSocial's phone number, called, was placed on hold for a long period and eventually given the same explanation. I asked for the address of the carpet cleaning company so I could check the distance for myself, but was told they didn't have the company's address.

I purchased a deal titled "Lunchbox Laboratory - Bellevue." Turns out, the deal was not for the restaurant's Bellevue location. It was for either of two more distant locations. LivingSocial's customer service agent would do nothing put point to the deal's fine print, which specified the other two locations. Legally correct, ethically terrible. The deal was deceptively titled. If the title had not included the city, I would have scrutinized the fine print more carefully. But it did, setting the expectation that the deal was for the Bellevue location. I'm cancelling our LivingSocial account and advise anyone who continues to use them to read the fine print very carefully and watch out for deceptive descriptions.

Ordered a Rattan set, was due today, heard nothing so emailed supplier and LivingSocial. No reply from supplier, Living send reply saying, "Track your order," doesn't work. Call them and they take absolutely no responsibility but will email supplier, who we know don't reply. They don't even take responsibility for the email they send that doesn't work. They won't call them but offer me a phone number that I call. Wait 9 minutes and am then cut off. I am now on phone again to LivingSocial in a queue yet again. This lady is far more helpful and offering to get hold of them. She has managed to get them, they say I didn't select a delivery date, but there wasn't an option, I am now due to get item Friday? Maybe I will be impressed on Friday.

I purchased 5 tickets to go to a show with my family. After I purchase the tickets I received an email saying they would be ready in an hour. I spoke with someone after I tried over and over to print the voucher. I was then told that I could print the tickets 24 to 48 hours before the show... WOW! They didn't wait 24 to 48 hours to charge my credit card. That's not fair. LivingSocial is a BIG JOKE!!! I WILL NEVER, NEVER use this site again and don't recommend it to the DEVIL!!!

Absolutely the worst gift given (Entertainment - Ultimate Date Night). It was so confusing. You have to purchase ** to get your restaurant part. Is WAS A GIFT!!! I shouldn't buy anything. I shouldn't be confused. This site is horrible and money sucking. If you EVER get this as a bonus - quit. It is an insulting POS! ✌#wetried #yousuck.

I ordered a dash cam on the 7th March. Still not received it, it's now the 6th April. Was told I would receive it by 14 March. Have been in touch with them and told it would be with me on the 21st March. Still not arrived Have been back in touch with them and told to get in touch with Gilded Olive myself, I feel this is just passing the buck on to someone else. What can I do to move them on.

I purchased a deal for Tacos Guaymas in Seattle. When I arrived the manager told me they were not honoring the coupons because LivingSocial had added the location without their permission. I would not have traveled so far to this restaurant without the deal I purchased. I was unable to use it. I contacted LivingSocial for an explanation as I questioned the integrity of their business. No matter how many attempts I made they offered no explanation so I've assumed what the restaurant told me is accurate. They had stated that they made several attempts to contact LivingSocial with no response. Due to LivingSocial's lack of care & response for details, etc. I've decided what the restaurant told me is accurate. To this day I still have not heard from them. They did credit my money for the deal purchase; however, I will not purchase from them again.

I have purchased several services from Living Social/Groupon. They allow companies to make up crazy rules in fine print that make it almost impossible to use the discount and won't give you your money back. For instance, you purchase a massage, you call to make the appointment and the hours of the company is from 10-4 Monday-Friday only. If you work, how can you do that. Or like the carpet cleaners who in small print charge $10 for hallways even though you paid for 7 areas and only used 5. Do yourself a favor and save your money. It's simply an avenue for small companies to scam you.

First, I purchased a Cornhole game for $169.00 and after three months, the wood started separating. They say they have free returns but only if you send it back in a set time frame. They don’t care that the product was damaged as long as they get their money. Also, the order number below was for some calendars I bought. I called several times for help and also did several chats but no one could help. My voucher expired today because the site was impossible to maneuver and the voucher wouldn’t load. Who cares if I get face value for the voucher. It is completely worthless and again, they get their money. WHAT A SHAM!

I purchased a drone along with a 2 year warranty from LivingSocial.com. The drone stopped running and I sent my information along with an email confirmation regarding the purchase to the warranty company. The warranty company rejected the email confirmation and I contacted Livingsocial to get a copy of the invoice. I have been dealing with them for weeks and no one can provide an invoice for the purchase. I believe that they are trying to make it so difficult that I will give up. I wish I would have read review on this company before I purchased anything from them. I will never purchase anything from them again. Please beware that this company is a joke. Don't waste your time or money on them!

LivingSocial has a 3-day refund policy. Unfortunately, you can't find it anywhere on their website except deep in their Terms of Service. I will never buy from these guys again. They chose to make like $20 vs. keeping a customer. So now all of the businesses they "represent" will not get any visibility from me and anyone in my network if I can help it!

I bought two vacation vouchers from LivingSocial in the UK and paid $435 dollars. After going to their, "merchant's" website Crystal Travel the vouchers wouldn't work. I immediately contacted their customer service to which they replied saying they couldn't give me a refund and now they are ignoring my emails.

Purchased a $20 Stockpile voucher which didn't go through, and since it's final sale, LivingSocial won't do any. When clicking the redeem online from LivingSocial, it suppose to provide promotion code to the stockpile website which I couldn't see. After setting up account in Stockpile and provided SSN, the voucher doesn't work. From Stockpile, they can't see any, so I paid for nothing. Not only that, my personal information including SSN was collected for nothing. I really hope this is not a scam.

Purchased a Sam's Club membership from LivingSocial, the redemption code they provided has never worked. I've spent countless hours calling, they promise to "escalate" the problem, then I never hear from them. Just called customer service, you have to do some sleuthing, they don't provide a number on their website. I spoke with someone who barely speaks English (India) and supposedly my case is being "escalated" again, this time for a refund. We'll see. I've spent more time trying to deal with this than the value of my voucher, what a waste of time.

Called and emailed Living Social in regards 2 voucher that I purchased for electrolysis. The company Nios is saying that they cannot honor the voucher since I have been there over 1 year ago and it is for new clients only. (1) Why does Living Social takes customer money when they know that the voucher will never work.(2) Living Social fine print on their website states that NEVER TO WORRY the paid value with merchant does not expire. Their customer service is telling me that they cannot issue my refund of $110.00 or give me a Living Social credit. This company is so disreputable and I don't know how they haven't been shut down yet and the people behind this company not in jail yet???

I purchased brow microblading, made an appointment, and went to the establishment. The technician refused service because I had previous brow tattoos, and he didn't think the result would be attractive. I wanted the service yet it was denied. LivingSocial has the responsibility to provide a refund since LivingSocial is acting as the fiduciary agent of the brow company. Customer Service needs to support the customer. I will NEVER buy another LivingSocial product. Although it may look like a good deal, it is not an honorable company.

Bought a spa day voucher as a Xmas present for a friend, stated on purchase the experience needed to be booked in next 12 months, but then following email gave only 10 days to book. Requested a new code but told nothing can be done, nothing but thieves.

The Refund Policy on their printed voucher states that a refund will be given if the merchant goes out of business. Our Voucher's merchant went out of business. We call LivingSocial and they said "NO REFUNDS." We said, "Your policy states refunds for out of business." Customer Service said, "NO REFUNDS." Do not use LivingSocial for any purchases!

I purchased a LivingSocial coupon for an arcade located at Niagara falls. It was in Canada so I had no service to pull up the coupon and we couldn't use it. When I called to have a refund they pointed out in the fine print it states there is only a 3 day return policy and that I can only give it as a gift. It's not every day that someone is going to an arcade in Niagara falls in Canada, I can't just give that away. Horrible customer service and would not help out at all, not even give a credit for something local to me back at home 8 hours away.

I purchased a shredding voucher for Staples from LivingSocial. Their closest store to me is 2 hours away and there is nothing about a 3 day cancellation policy. They told me it's in the Fine Print. It's a joke and I think LivingSocial is a huge ripoff. They will not allow me to get a refund, they won't even allow me to redeem the $20 voucher for credit for a future purchase. I think they sit back all day and collect $20 from people and laugh at us. I will NEVER, EVER buy from LivingSocial again and will never tell anybody anything thats good from this company.

Purchased a meat combo from Omaha Steaks on LS and followed the instructions on LS for redeeming the offering (click on the link to Omaha Steaks and enter the redemption code). The link brings you to Omaha Steaks where you have to click on a product. They do not carry the Jolly Ol' Feast so the redemption code cannot be entered. I used search to find Jolly Ol' Feast and they do not have that product period. I called Omaha Steaks customer service and was told to go back to LS as they cannot sell me a gift package they do not carry. After a lengthy customer chat with LS that went nowhere, I was told LS would send me an email in 48 hours to "escalate" the complaint. I asked for contact info so I could follow up on the email (should it not arrive) and my chat was disconnected at that point.

I bought a service agreement for my A/C. I found out that the company didn't service where I live. Therefore, I asked for a refund from LivingSocial and as I was chatting with Carlos **. He closed the chat on me. But before he did he stated I could not get a refund because of the fine print in the agreement. When I put my zip code in if I was outside the service area, they should've reject my payment. I think this might be a scam.

I purchased a voucher on October 18th for Bliss Spa in Scottsdale. It has never arrived. The email to the contact address on my PayPal receipt bounced as not found. The phone number per PayPal receipt is a recording for Groupon. I opened a case on-line through the LivingSocial web-site and received the following illiterate response, less than 24 hrs later: "Please accept our sincere apologies for any inconvenience but since we're not getting any response from you within 24 hour we might need to solve this ticket. If you have question please feel free to send us an email or try to contact our chat support or contact us via phone."

LivingSocial ran a deal for a Costco membership in which the purchaser would receive a $20 Costco gift card AND $35 in coupons redeemable for Costco products. I have not received ANY of the promised coupons nor did I receive the promised gift card. Customer service at LivingSocial is TERRIBLE!!! The phone center is the noisiest environment I've ever encountered on the phone... I could barely hear the rep over the background noise which sounded like an aircraft hangar and had to shout for 30 minutes in which I was transferred 3 times, put on extended hold for 10 minutes at a time twice and hung up on once - still with no resolution!!! Needless to say I also had to repeat my identifying information every time since each time I was transferred it was to begin the process all over again from square one. I will NEVER deal with LivingSocial again!

Had an error on order I placed with Living Social. Tried to explain on Live Chat. Cut off before I finished with issue. E-mailed again. Customer service person, David ** apparently did not even read what I had written, because he said I could not get a refund, which I had neither requested nor wanted. What I wanted was what I had paid for, a voucher for three products. I had only received 2 with which I was very satisfied and said so. I wanted the third and had set it up on the 3rd party website and created an account so I could just order when the matter was settled. Did not want to pay the additional shipping charge either.

I bought an item and said it was final sale unless there was a defect in the item. I received it on Saturday, opened up Sunday and found it was defective. I emailed them four times they refused to get back to me so I called my credit card and I’m disputing the claim. When I looked under if things aren’t affected they had a new message stating that if I bought it from the company’s website I’ll get a refund but from their website I won’t. That’s false advertising so that’s why I am disputing it and I have protection on my credit card.

I purchased a book, before I went on a trip so, when I got home I could put pictures in the book. I went on Shutterfly, no luck, Groupon/LivingSocial, no luck and the first time I finally get to state my feelings, I get turned down. Now to see if this complaint goes anywhere.

I recently purchased a LivingSocial coupon for a full synthetic oil change. Paid $56.00. Went to Jiffy Lube for my oil change only to find out my voucher did not include tax, so I still owed tax. It also didn't cover 4 wheel drive on my car. I went back to re-read the fine print and nowhere on there does it list that it doesn't include the sales tax. I used it and paid the difference but then emailed Living Social today to let them know that they really should include that in the ''fine print''. I got a response back from customer service apologizing for not being able to use my voucher, which I did use it and that it was trade-able... That was not at all what I wrote in to them about. They obviously didn't even read my complaint and suggestion. I think that it is misleading to not have that information included in the fine print.

Bad customer care. After years of buying Living Social vouchers, I've had enough and am done with them. They say you have three days to cancel a purchase, however, they don't make it easy. If it's refundable in three days, then make it clear with a refund button, an email, or phone number that someone can actually get through on.

Very much like many of the reviews I have just read, Living Social has stolen my money. I have 3 different vouchers to 2 places that are no longer in business. Living Social refuses to credit back to me any money, I wasn't even asking for a refund. They just keep stating they cannot refund my money... even though that's not was I'm asking for. To them refund and credit are basically the same thing and they just won't do it. I'm out almost $100 and will never ever buy from Living Social again.

As a customer of LivingSocial, I called customer service to inform them the restaurant vouchers I bought didn't work, the restaurants did not honor them and some were out of business. LivingSocial direct customer service number at 202 400-2100 operate in another remote foreign location, in a location so loud you can't understand them. Their email at help@livingsocial.com isn't any better, they are clueless and offer no help at all. So go ahead and throw your money away, I did with this company.

I purchased 5 vouchers for my son's bachelor party for tubing in Harper's Ferry. When I tried to book appointments, I was told the date I chose was a black-out date because it was a holiday weekend. I immediately called customer service and asked for a refund, but because it had been 4 days, not 3, they refused to do so. I tried again today on day 5, with similar results. Yet the message on the phone is that the company wants customers to have an exceptional experience. That message is inaccurate. It should be removed.

There is no way to find a number to them... You can at best request a call but only during few hours during the day. Then they call you, can't help you on the phone and say they will follow up with you on the email... only to get a generic copy paste reply in email... No help. Terrible customer support.

I purchased 2 vouchers from Living Social and had a terrible experience with both. First was for an oven clean which cost £29 from Living Social then an additional £35 directly to the company. The company canceled the clean then stated it would probably never happen so they would refund me - this was 5 weeks ago and I now cannot get through to the company and Living Socials response is 'It's not our problem'.

I had a very negative experience when contacting customer service. Every time they emailed me back, they would cut and paste a response from their website. In my final email, I asked them to please respond to my question instead of giving me information I could have read from their website. While I was browsing their website, I purchased a deal by mistake for $20. When I contacted them after realizing that I had purchased the deal, I explained the situation and told them it was a mistake and I did not need the service nor live in the area. Keep in mind that they offer refunds for 3 days; when I found out it was on day 5.

I purchased a massage voucher via LivingSocial as a gift in April. Since May the person has been trying to contact the place to schedule the massage. The only phone number listed on the site is a cell number that you cannot leave messages on because it is full. The online scheduling only says "not available" all the way through October (which was as far as I tried). I called living social for a refund or credit to my account. They are unable to help me since the voucher expired 5 days ago. The tech and supervisor kept repeating their rehearsed dialog that there was nothing they could do for me. This is terrible customer service. They should check out the providers they are willing to post to their site. Now I am out $60 and owe the person another gift. I will NEVER use living social again!

I paid for a gift (to myself) for a photo blanket. No big deal but I did want it. I tried to redeem the certificate emailed to me on several occasions but the "url" would not work. I wrote to the company, they asked for proof of my purchase. I sent them the confirmation, as well as my credit card statement. I next received an email saying my purchase was going to expire soon and I must redeem. Once again, the "url" did not work. I again wrote to the company. I also attached the latest email to my first complaint. Have not heard back. A scam for sure. Be warned.

First off all, why would such a "reputable" company such as LivingSocial have a private number for customer service ** registered to Dr. Sacha **? Anyway, I have a voucher from Trojan promotions for $25 off any LivingSocial purchase expiring July 31st 2017. LivingSocial won’t accept the code, and their joke of a customer service department can’t help me but instead offer 15% off. I’m afraid with the merger of Groupon and LivingSocial, we’ll end up with a conglomerate of liars and fraudsters. I’m now afraid of buying anything not only from LivingSocial, but Groupon.

I purchased 2 coupons from LivingSocial which were supposed to be valid at Staples for shredding services, after 19 days of fighting with LivingSocial customer service and tech support, and Staples store and corporate staff, after 4 visits to the local Staples store, 2 phone calls to Staples corporate, countless hours on hold and on the phone with LivingSocial customer service and many false promises from LivingSocial customer service and tech support, they have finally worn me down, I just give up. Staples will not honor the coupons and I even had the store manager call their corporate office with me standing there, that still failed.

I purchased a carpet cleaning from Mr. Extreme Clean. Shortly after the purchase I contacted Mr. Extreme Clean to set up the appointment. The guy that answered the phone had no business etiquette and I was a little apprehensive but I set up an appointment anyway to have my carpets cleaned. He gave me a window between 900 am and 11:00 am. Well Mr. Extreme Clean never showed or called to reschedule. My husband and I both took time off from work for this service. I was so frustrated. I immediately contacted LS for a refund. They said it would be processed but I could only get a credit/voucher since it was beyond the seven day window. I didn't like it but I read their refund policy and had to deal with that. I figured once I got the credit and used it on something else, I would close out my account with LS and be done with them.

I purchased a voucher for a wine and paint class in my area. Immediately after the purchase, I went on the wine and paint website to book the class, there were none scheduled in my area. I went back to the LivingSocial website and clicked on refund. I expected the money to be refunded through PayPal back to my bank account and today I see I am given credit on the LivingSocial website. I'm glad it was only $42 and not a trip I was planning to book. No credibility here, I wouldn't advise use this website to purchase anything.

Three days ago I got an email saying my credit card’s not working for a steak dinner which I never ordered. I called LivingSocial to tell them and I was told they will credit my account. I mentioned that I never asked for this and I said oh doesn't matter will just credit your account and they did tell me that there is a system flaw. Today two days later I got another email from LivingSocial that my credit card was not working for the same unrequested dinner. I asked for a manager from their Philippine staff and was hung up on.

I hired steam cleaner who never showed up; received "deal bucks" instead of reimbursement. Used these "deal bucks" and additional funds to hire window cleaner. Window cleaner tells me he does not serve my area. Again, I am offered "deal bucks". I call their customer service and request to get money back instead of deal buck. Get disconnected and don't receive a call back as promised. Call again and when I state my request, get disconnected right away. How can a company just take my money and keep it at their pleasure without providing the promised service?

We purchased a deal last year and failed to use it before the promotional period. I tried calling for a refund on the paid value (which expires 4/2/2021 based on the "fine print") and the business had gone out of business. A subsequent call to LivingSocial with my problem was incredibly frustrating. They kept pointing me to a website that didn't exist and repeating "fine print" that was different than my voucher. From my perspective my financial transaction was with LivingSocial and they failed to meet their contractual agreement. Buyer beware.

Cosmetic & Vascular Suite NYC. Three at $425 - NEVER NEVER buy one of their "Deals". Once your money is in their hands, you will never see it again. THEIR POLICY IS TO NEVER REFUND YOU AFTER YOUR PURCHASE EXPIRES OR TO GIVE YOU THE VALUE YOU PAID. Customer service is extremely poor, so don't expect any remedy to be made on their end. Basically, I purchased a voucher for a cosmetic procedure as a gift. My boyfriend is a police officer in the general division and works long hours and the night shift. It is difficult to get an appointment when you live in NJ and you work all crazy hours.

With the LivingSocial app I purchased a voucher for district entertainment recording studio for the engineering component in actuality approaches to which they did under the recording single but they have not honored the engineering. I contacted LivingSocial. They said that the voucher is good for five years. The voucher was originally purchased on May 2nd 2013. But upon reviewing the voucher information it says it is expired and the voucher has still not been honored. I did request a refund shortly after purchasing the voucher when I realized that the recording studio was not responding effectively. LivingSocial said that the voucher was good for five years.

LivingSocial still sells a "Drunk History Tour" in the Seattle area despite the fact that this tour no longer exists. There was no way for me to request a refund from my account and LivingSocial prefers to not list any contact information anywhere to complain about such things. With no way to redeem the cost, the voucher expired. I will never purchase from them again. They should be reported as a scam company. They also sent me a promotional email with no way to unsubscribe from it, so I blocked them immediately.

My recommendation is to never buy one of their "deals". Once your money is in their hands, you will never see it again and their policy is such that they probably won't even refund you. Customer service is extremely poor, so don't expect any remedy to be made on their end. Basically, I purchased a voucher for a restaurant I wanted to try. Restaurant is difficult to get a reservation at; promotional value expires. Fine, but I still want my original $20 I paid. Except now this restaurant is out of business. So I cannot go there, and even though my paid value clearly states it expires in 2019 I now have no way of redeeming this. Customer service said they apologize but did nothing. So take my beginning advice: don't waste your money with LivingSocial.

I had a company go out of business and the paid promotional says it does not expire until 2019. When I called they said there was nothing they could do and the money is just lost. I will NEVER purchase anything from them again. I have over $100 in vouchers that say the value never expires and I no longer trust this company.

I attempted to get a refund on a service I was unable to use from LivingSocial. The coupon was not showing in my list of refundable coupons so I called where I spoke with someone I could barely understand because of her heavy accent. I requested a refund, but it was explained to me that she was powerless to provide the refund after asking about my attempt to redeem the coupon. There was nothing that could be done. I found the customer service representative was rude and most unhelpful. I will never use this web service again in the future. Their failure has led me to leave this review.

I have a couple of expired vouchers I tried to use, but when I went to the restaurant, they said management has changed, so the voucher will not be honored (even though the vouchers clearly state that paid value does not expire). They recommended I call LivingSocial to ask for help with this issue and when I did that, LivingSocial told me once a voucher is expired, it's between me and the restaurant. They can't do anything apparently! I will never buy a LivingSocial voucher again! This is terrible customer service and there is no accountability with the restaurants.

I purchased a massage voucher for my wife at an establishment I had gone to the previous year. That night the masseuse texted me asking if I would submit a refund request to LivingSocial and purchase through her website as LivingSocial takes a large percentage from her. I liked the place so I did so not knowing they would give me site credits rather than crediting my credit card back since it was the same day or within 24 hours of the original purchase. Two days later I was browsing the site and the buy now option popped up at the bottom of my iphone and I must have grazed it with my hand and it automatically began the purchasing process without allowing me to confirm the purchase so I clicked on the back arrow hoping it would prevent the transaction. Unfortunately it did not.

Small dollars, but still money. They say the paid portion of your voucher never expires. I understand and accept that the promotional value does expire. I tried to use an expired voucher (that I paid $15 for) at a merchant that was still in business. They refused to honor it telling me LivingSocial was responsible. So I paid full price and went home to call LS. The agent told me they could not process refund because the merchant was no longer in LS program. WHAT? I drilled into their Terms and Conditions to see where they do clearly state the merchant is solely responsible for refunds and accepting paid value, etc.

A restaurant went out of business. When contacted LivingSocial they informed the voucher was null & void because they went out of business. They refused to give me back my original purchase price. Ask to talk to a manager but was told they at lunch and would call me back. Have not received that call. The voucher expires August 30, 2020.

I called Customer service after trying to get in touch with a vendor to schedule a massage who doesn't answer. This was purchased as a gift for me. LivingSocial refused to refund it unless the purchaser calls and requests a refund. So on top of wasting my time on the phone with this merchant, I now wasted on the phone with Living Social. I should have to put the burden of this onto the person who tried to purchase me a gift. EXTREMELY dissatisfied that they simply won't apply the credit to this person's account. I am done using this service.

LivingSocial stole $10 from me today. Groupon would never do such unethical business or customer practices. You sold me a voucher for $10 movie tickets and now the movie theater won't accept LivingSocial any longer and you won't even give me a credit for the original $10 I paid you... so I get nothing? Your terms say that the original paid value doesn't expire. I had to call you 3 times to get anyone to even talk to me about it - first Mark then Pinky then another Mark. My case # is ** and I will keep posting this until someone makes it right. LivingSocial shouldn't be able to just keep my money and not even give me a credit (not cash, not the voucher deal) for my original $10. #LivingSocialscams

I purchased four tickets for a 5K run on January 28, 2017 in Las Vegas Ultimate Wine Run. I went on Las Vegas Ultimate Wine Run web page a week before the race to check on last minute details, it did not show the January run but instead they were advertising a September 2017 run. I contacted the parks department where and they informed me that the event had been changed to September. I immediately contacted LivingSocial and informed them of the change and requested a full refund, they agreed on my request. I waited a few days and they did not return my calls even after I had been assured by the customer service representatives that I would receive a refund.

I tried to make an appointment, as required, with the vendor of this coupon. She never answered the phone, nor did she return any messages. I informed LivingSocial of the problem. They called her and she answered. So they said they would not refund. This was when the coupon was originally offered. I checked with the coupon, this week, two years later, as the coupon's value is set to expire in October. The Vendor is out of business. I contacted LivingSocial because the coupon does not expire until October 2017. They will not honor the coupon value, though in Michigan the coupon value never expires for the price paid. NEVER. It's a LAW.

I purchased a LivingSocial Deal for Howe Medical Clinic for a one month weight management program. I did see all of the horrible reviews for them, but because it was such a good deal that I thought "well it's only a month. If the reviews are true I won't go back after my month is over." Well this is what happened. My first visit they took my blood pressure and told me it was too high. This was a surprise to me because I go to my doctor regularly and they tell me it is good. The rude medical assistant then says "go sit in the lobby and wait five minutes and we can take it again." So five minutes goes by and again it is too high.

We are new to LivingSocial. Signed up a couple days before Valentine's Day and saw a deal for the Valentines Day performance of Paramour on broadway. We were going to be in the city that afternoon for a doctor's appointment anyway, so we figured we would make a day and night of it. Bought two tickets on my wife's Amex card and printed them at home. Spent Valentines Day in the city, had dinner and enjoyed the show.

LivingSocial will never get my money again... I purchased 3 massages on LivingSocial for a place called Day Spa Millburn last year. All 3 of my massages promotional value expired however, the paid value does not expires. I made appointment to get a massage. When I went in the lady at the front desk is going to tell me that my coupon expired and I have to pay additional $40 to get my massage because she wants me to believe that the value went up. I went back on LivingSocial website to find the exact massage for the same paid value I paid and the lady proceed to tell me she can't accept my LivingSocial voucher. When I ask the lady "If I paid for this voucher can I get my massage?" She's going to tell me that I have to reschedule for another day but if I pay them $40 now I can get my massage that day. Only because I was getting a better deal on LivingSocial with 15% off. SMDH.

After I put through my order and paid 99 for this Weekend Away, I came onto the next page which stated I successfully had paid for this trip and to view my voucher below which was not there. What do I do about this? I have emailed but no reply.

LivingSocial has changed hands - and their offerings are extremely limited! Due to surgery, I was unable to use my voucher for a handyman. I asked for a refund before the date of expiration. They refused to issue a credit to my credit card and instead gave a voucher. The trouble is that LivingSocial offers very few deals compared to a site like Groupon. Consequently, I'm afraid that my $56.00 will never be spent. I feel that with the change in ownership and with the downturn in their offerings (they use to be so great!), the right thing to do is to issue a credit card refund. I would never recommend LivingSocial to others. I've learned my lesson!

Under the old policy, when the "paid portion" of your LivingSocial purchase was good up until the date on which the "promotional value" expired and you could receive a full refund of your "paid portion". And AFTER the "promotional value" expired you would receive an exchange value of your "paid portion" in Deal Bucks which could be used for LivingSocial purchases.

I placed an order on 12/16/2016. I received a shipping notice on 12/20/16 with a tracking number for each of the 2 items I ordered. I checked the tracking number a few times and noticed there was no update on the items. I finally called the DHL and they informed me they never received the items to ship. The only way to contact LivingSocial is to call the customer service number. After waiting for someone to answer, I finally got through and had to repeat myself numerous times as the person was not able to understand me. I explained the issue and his initial response was for me to call DHL about my items. I told him that I had already called and they had not received the items to deliver to me. After waiting for over 20 minutes for him to check on my inquiry, he told me that someone would contact me within 2 days.

I bought a voucher for $99 for tile cleaning and sealing. I booked my appointment and the company came to my home. However, I was told (and I later confirmed with a contractor) that my grout is unstable (was not set properly), so he could not clean the grout without possibly damaging my tile floors. I was told by him that I could get a full refund by LivingSocial Austin.

I was trying to purchase a piece of monogrammed jewelry and wasn't sure order was going through. They don't send verifications and keep your credit card info. On file. Anyway without my realizing it LS charged me 4 times for one item. When I got my bill and notified them they said that it had been longer than 7 days and would not refund my money but gave me Deal Bucks. Beware of buying from them and Beware of letting them have access to your credit card. The whole process appears to be somewhat crooked. They say I can't use the deal bucks online without first them access to my credit card?

I purchased a Serenity bracelet on Living Social on Nov. 28. I received a voucher to order it on the Novadab website. I ordered it and received confirmation of my order. I was sent an entirely different product and it was severely damaged. I requested a refund from Living Social and was told to contact Novadab who has no phone number. Living Social customer service said they do not guarantee the items from Novadab even though they have the guarantee symbol next to the product. I emailed Novadab and after more than one month, still no response.

I paid for a service with Living Social and the provider was not there after driving 35 minutes to the appointment (total time 3 hours out of my day). I contacted Living Social 3 X (after 35 - 45 minute hold time!) and was met with arrogance and no regard for giving me credit on my credit card. The supervisor was nasty and basically said she did not care and would not return a credit on the credit card. I said it was between Living Social and the provider. The provider was not there and did not honor the agreement and I should not be penalized. The supervisor showed no concern and was abrupt and arrogant. I will never do business with Living Social. Have had a very different experience with Groupon. Buyer beware - Living Social has shown me in no uncertain terms that they really do not care about the customer. It is all about making money even if the terms are not upheld. Extremely disappointed and will never do business with them again.

Living Social use to have an amazing customer service, but now is one of the worst! I bought a voucher for $15.00 but you get $30.00 for a fruit basket. I went to the site purchased a basket but at check out they charge a surcharge of $14.99! So the $15.00 you think you are getting free you are actually paying at the check out SCAM!!! I called Living Social to get a refund but was hung up on four times as they kept saying they couldn't hear me. The fifth person I spoke with was rude and stated they were busy so I needed to talk fast! Seriously!! I hung up the phone, requested my refund online, deleted my phone app, and I will NEVER use Living Social again! Good job at destroying your company!

I recently started using Living Social (Groupons) to order items because of the Holidays. I purchased a Queen size hypoallergenic, waterproof mattress pad mid November (2016). When I received the package approximately two weeks later, it was the wrong size. While Living Social roots that refund is easy, it is NOT!! You cannot request a refund via their website unless you have a voucher otherwise you must call customer service. I waited 32 minutes before I spoke to a customer service representative who informed me that the only option was to re-purchase the mattress pad and return the incorrect size using a label she generated (I wouldn't classify this process as easy - cumbersome, yes!). She PROMISED to send the return label by the end of the business day - for the record, she did not!

They do not use quality merchants, they do not stand by their customers. They trap you into Deal Bucks instead of giving you an actual refund. I ended up with a huge credit, so I started ordering stuff just to burn it up before they take that away too. So far the services that I received have been good (chimney cleaning and power washing), however, merchandise never gets shipped and then I end up with even more credit. I am very frustrated because I am an online shopper and find this website to have the worst customer service ever. Their refund policy is a load of crap too. How dare they hold my money hostage. I have bills to pay and do not need to waste it on stuff I don't even need. Wise up people, you will not have my business in the future. It is just a matter of using up that credit then "see ya!"

I did not realize I was placing an order so the minute it hit, I requested a refund. Living Social applied my refund to Deal Bucks of $89.99 which I did NOT want. So in an attempt to give them the benefit of the doubt, I just made another purchase thinking it would use the Deal Bucks but instead it charged my card AGAIN rather than drawing from the credits I had in my Deal Bucks account. They do not have any way to email them, nor do they offer a call in number. It is truly robbery. Please help.

Bought 5 deals for custom wood cutting boards, went to use them to order Christmas gifts and even paid additional for shipping and the merchant company has been completely non-responsive for over a month! Order has yet to ship and they have yet to reply to 1 of my 4 emails sent (and they don't have a phone valid number). So I thought I better call Living Social to help them protect themselves against companies like this treating their customers poorly and negatively the relationship/confidence customers may have now in using Living Social. Living Social seemed to think it was no big deal, they were not concerned that I was unable to use the vouchers I purchased and were unwilling to give me a refund!! I was shocked!

There is no customer service. Called phone number many times, never able to get through. Wait time is close to an hour, but then, I'm not sure, because I've never gotten through. I have refunds in their money. I see nothing I want from them now. When I attempt to purchase something, they won't accept my credit money, but only will accept with my credit card. I'm done with them, other than using my credit money. They send me constant emails of the same thing daily. I want my $50 back, but am unable to get it back.

I bought a voucher from LivingSocial for comprehensive carpet cleaning in the Charlotte, NC area to "clean 3 rooms and a hallway for $29." The carpet company called me the morning that I had an appointment and said they would be at my house in an hour or so. When they hadn't shown up an hour after they were supposed to I called Eric back using the number on my caller ID. I left a message on his voicemail twice and still haven't heard from him. I called directly to the company and James said he would call Eric, and call me back. I'm still waiting on that phone call.

On 9/20/16 I purchased a voucher for the online version of the New York Defensive Driving Course. It's supposed to be good until 9/20/2021, with the promotional values expiring on 12/19/16. Today is 12/11/16. I tried to access my voucher today to sit down and take the course. When I went to "My Vouchers" it wasn't there. I explored my purchase history and found my voucher was marked "used". Poof! Just like that I am out $51.00.

I recently went to use 2 LivingSocial coupons. They were expired, but as the coupon says, the paid value never expires. The 2 businesses in question are gone. I called LivingSocial asking for some relief as I do occasionally use my vouchers after expiration and have never had this issue. I figured they would offer me some deal bucks or credit to use on another voucher. They trotted out their policies and said "too bad, you are out of your money." I was surprised because I am a good customer and when this happened with a Groupon, they immediately refunded the money I paid. Also, it says "Paid Value DOES NOT EXPIRE". Very deceptive. I will never purchase another LivingSocial voucher. Their policies basically say BUYER BEWARE and they don't look out for their clients. Groupon is much easier to deal with in regards to this policy.

I've come to the conclusion that I no longer wish to do business with Living Social. Their practices are questionable, and their customer support team does little to rectify any grievances. I purchased a $70 voucher for a vendor who - after several attempts at contact - had gone out of business. LS issued me a credit to be used for a future purchase. (Yay!)

I used groupon a lot and their customer service is outstanding. LivingSocial however is awful. I have an expired voucher which I should be able to redeem for the amount paid, however LS is saying that once the voucher is expired your on your own they will not help you contact the merchant and they will not contact the merchant in your behalf.

I purchased a voucher from Living Social for a deep cleaning for my apartment. When I called to schedule the appointment, I was told I had to wait two weeks to schedule. While I was not thrilled about having to wait that long to redeem something I already paid for, I agreed and scheduled the cleaning. My cleaning was scheduled for Tues the 15th.

I have been a customer of LivingSocial for a number of years and am deeply disappointed with the treatment just received by the customer service representative. I purchased the Online Life Coaching voucher towards an online program. I was not aware there was a limited time in which the voucher could be used. As I just recently moved and changed careers, I did not yet use the voucher and had just realized it expired. I did not think there would be any issue as LivingSocial is still advertising this deal and it has the Good deal guarantee in which you can exchange an unredeemed, unscheduled Voucher for the paid value. I thought I would be protected by this as LivingSocial has earned $203 without providing any services whatsoever.

Buyer beware!!! I purchased a LivingSocial voucher to a local restaurant. My husband and I went to have dinner there last night and the location is closed. LivingSocial refuses to give me my money back... other than a credit on their site. I don't even understand how this is legal? Seems that any unused, unexpired vouchers should be refunded if a location closes? Will NEVER purchase from them again and will tell others to do the same.

I have been a really good customer for years. Recently I went to redeem my voucher at Bamboo Beach Club & Tiki Bar. I called Livingsocial because the voucher was expired and they told me that the merchant will accept the voucher for the amount I paid. LivingSocial rep assured me that. So, I went to the place and they told me actually to leave the promises that they do not honor. Nothing at all. Upset, I called LivingSocial, and I mentioned about the policy of taken the paid value and she said "yes" they will... So, I told her "Well, NOOO, they are not taking it." So she (LivingSocial rep) called the merchant right away and they told her the same thing. Livingsocial rep told me that she would escalate this to her superior and they will contact me back. Well, again another lie, NO ONE IS CONTACTING ME BACK.

I purchased 2 orders from 2 different companies on the same day. 1 was a puffer jacket I was hoping to have delivered in time for my son's birthday, the other was a six-pocket sofa armrest organiser over 3 weeks ago and I live in Ireland and these companies are suppose to be based in England. I would have thought 5/7 days max for my order to arrive but after 7 emails to LivingSocial and feeling so frustrated at being ripped of by these cockroaches still no sign of my orders. Please consumers be aware and think carefully when ordering from this site. I will add to this review in the coming weeks.

I ordered a tablet for my son. It's been 6 weeks and still no tablet even though I got an email confirming it was dispatched. I've rang every week and their customer service is no help. I'm demanding my money back tomorrow when I ring for the sixth week in a row. Don't buy from this sham of a company. I never will again.

I have spent way too much money with LivingSocial and for that expect a level of customer service that is fair. I was pulled around with by of their merchants, waiting for an available appt only to find myself still waiting now months later. I called LivingSocial to reconcile. Due to the voucher being recently expired they said they literally could not do anything for me. I understand a refund cannot be processed but how about deal bucks back, credit? Denied, "sorry we can't do anything" I was told. I told the supervisor that someone has issued deal bucks to me before simply for an inconvenience with the merchant and he stutters "oh oh ya I can do that here's $10". Well I'm asking for $30 since this is what I lost in my original purchase. He says "well I can't do that." "But... you just said that and then turned around and gave me ten... do it two more times, easy." He says "your voucher expired (3 weeks ago), I can't do anything."

I ordered a 14K gold necklace on October 5th 2016. I received the necklace approximately a week and a half later. I wore it once. No problems. I tried to wear it a second time yesterday. When I tried to adjust the clasp around to the back the necklace broke in the center. I immediately called LivingSocial and did not ask for a refund but simply a replacement. No way, they can help me. After all, it has been 14 days. So, I guess it needed to break in the first 14 days or you are out of luck. What a ripoff. I am extremely disappointed in LivingSocial. I have been a loyal customer since 2012 and have spent thousands of dollars with this company. I am not sure what happened, but they have lost my business for good. :(

Purchased gutter cleaning service. Scheduled the service. No one showed up for the appointment. Ultimately they told me they couldn't do the job and I needed to contact LivingSocial for a refund. After about 45 minutes on hold I was told I could have company "Credit". Sorry, I want out and a refund. No address for these folks which makes it ultra shady. Am disputing the charge with my credit card company. Has anyone had any luck going after these guys?

Avoid doing business with Night of Mystery and LivingSocial. I purchased a LivingSocial voucher which I let expire. Supposedly, although the voucher expired, I can have the paid value applied toward purchases until November 2020. Night of Mystery's website would not allow me to apply the promotional value so I sent an e-mail to Night of Mystery through their website letting them know about the paid value and that I will wanted to purchase a game from them. No response. LivingSocial has a phone number for people in my situation to call. The first time I called, I was told that LivingSocial will contact the vendor to contact me to resolve the issue. I was also told that if I don't hear from Night of Mystery, to contact LivingSocial once more and the complaint will be escalated.

I bought a dinner coupon for Graham Elliot. It expired in March, 2016. Graham Elliot closed in September, 2016. LivingSocial takes no responsibility for the vendor, nor does it take any responsibility for my $63 that they took. The website says "can't contact the vendor? Call us." I did, and they merely stated and restated that "it is our policy not to refund in these cases."

I bought a LivingSocial voucher for air duct cleaning. Guy from a duct company showed up with a woman. From the first look guy was looking suspicious. Looking at him I do not want him to enter my home but since he was coming from LivingSocial representative I let him in the house. He roamed around in my house asking for duct location. After few mins brought the paper and asked me to sign it. I said "You did not do anything other than roaming around", he said "I am done." When I argue with him he said "I will sue you. I will take you the court."

I ordered a product on Sept 7 2016. The products was never delivered. I tracked the package on the DHL site. The site told me it was being deliver in Sept. 23rd. I finally got DHL on the phone and they said the package was sent back to DHL. They didn't know why. I have been trying to contact LivingSocial. DHL gave me the telephone number but it was disconnected and the other number plays the same recording every day saying that they will answer the call in 30 minutes. This company is a scam! It happened to me about 2 years back but I let it go. Now the same thing happened. No way of contacting them.

I get several emails with all the specials and one night, I decided to browse and dream. I was looking at a 5 night all inclusive vacation when to my surprise, my card has been charged and I never even submitted the request!! Now, I call my credit card company to let them know what happens and they send a charge back request into LivingSocial. LivingSocial says, here is the proof of a valid IP address!! My credit card company says, there's nothing we could do and LivingSocial says, "Your 30-day refund policy is up and we are sorry, there is nothing we could do."

Be aware of - do not purchase from livingsocial. This is a scam! My friend and I purchase a water rafting for Tennessee this as a deal at livingsocial and they are always booked or do not have availability on the weekends. The lady named Diane from the water rafting place is super rude and very nasty! We requested a refund and the manager is never available! Two months later and still trying to get our money back!! Do not purchase from LivingSocial!!! Stay Away!!!

I purchased the 4 hour residential cleaning in July, but wanted to wait to redeem it until close to my pregnancy due date. The deal is set to expire October 20. Sometime in September, or before, I scheduled AWO Services to come and do 4 hours of residential cleaning on October 12 at noon. Less than an hour before noon on the 12, AWO contacted me to tell me that she had a family emergency and could not come. I asked her when she would like to reschedule for and she gave me the date of Saturday, October 15 at 11 am. On October 15 at 11:15, I texted and emailed her to see if she was still coming.

I am disappointed in Living Social. I had purchased a restaurant coupon on living social in 2011 that had since closed down. I was not refunded my $30. Instead was given a $5.00 voucher... Only after I voiced being unhappy with situation. At least GROUPON has the decency to refund if a place closes down no matter how long ago you purchased it!! Always keep your customer happy. Think I will stick with Groupon from now on and they have far more INTERESTING deals and reliable Customer Care.

I bought a voucher from Living Social to have my roof looked at by Prestige Home Solutions. They did not show up, so I called and they said I had to get a refund from Living Social. Living Social said since it was past 30 days since I purchased the voucher, they could not refund my money but gave me a voucher to use at a later time. Tried using it today and it has expired. Not even a year old. Why should a voucher that you paid for have an expiration date. Never again will I deal with that company.

This is the second time in about 5 years that I have attempted to take advantage of the Me + 3 Deal offered by LivingSocial. It's also the second time it hasn't worked. And the 2nd time that LivingSocial has tried to say "too bad" instead of recognizing the intent and assisting in resolving the issue. To be fair, there was user error involved both times. The first time we tried, I was actually on a food tour of DC with a friend on a LivingSocial offer. While on the tour, we met another couple and started talking about a new LivingSocial deal for the tasting experience at Rogue 24. Despite being strangers up until that point, we decided to all go in on the deal together, to take advantage of the Me + 3 Deal on a LivingSocial deal that was still $100 at discount. The other couple used my link to purchase their deal, but purchased both of their deals together, not realizing it had to be 4 separate credit cards.

I purchased a voucher from Living Deals in May for a hotel break. When I rang the hotel, no dates were available. I wrote to LivingSocial for a refund and was told they needed to contact the hotel. The hotel then offered dates in an upgraded room for an extra £100. To cut a very long story short, after many emails and fruitless telephone conversations, I wrote to Living Deals to tell them my contract was with them and not the hotel, they were unable to fulfill the contract and if I did not receive a refund I would go to the small claims court. This would have cost me £25 but I was determined to do that. A refund was then given. Moral of the story - don't ever buy anything via LivingSocial but if you do/have, always remember that LivingSocial are YOUR merchant and not the company that is going to provide the product.

I purchased a voucher through LivingSocial to have my windows cleaned by 4 Seasons Window $ Blind in Boise, ID. After numerous calls which were not returned (this was over a two month period), one appointment for which he didn't show and a final phone call telling me his truck was in the shop and that's why he didn't show, but he would get back to me as soon as he had a vehicle, I called LivingSocial. I was told I was past the refund period and in fact the voucher was expired so there was nothing I could do with them. I was certainly welcome to continue trying to get the service, for which I paid, from the vendor.

Purchased a voucher for house cleaning thru OCD Clean in Garner NC. Vendor would NOT return calls to make appt. Found vendor on Internet w/ similar name but different city. Said he had received numerous calls from LivingSocial customers. It was not his cleaning service, but thought the vendor in Garner had gone out of business. I immediately requested refund from LivingSocial. Too much time had elapsed so I could only receive Deal Bucks. Days later saw another LS deal for house cleaning services. Thought my deal bucks would be credited to purchase but they were not. No big deal but when I looked at my acct, the new vendor - Cleanpro, redeemed my voucher the VERY same day I purchased it. WTH? I didn't even have time to make an appt.

Bought a home window washing deal from a local company back in June. Called to set up appointment, and when he didn't show, I called to check in. Had to leave a message. Called for three days before he answered his phone. He didn't have a reason for not showing, but rescheduled for the next week. Of course that put me past the 7 day cut off for a Living Social refund, but at the time I wasn't too worried - I actually really wanted my windows washed. Now it is three months later and he has been a no show four times and will not respond to phone calls. Said he was going through a divorce and had to cancel one to meet with his attorney. The last straw was him telling me his son was in the ER, but as I look through Yelp and our local business bureau reviews (which I should have done BEFORE I bought this deal), I see that he has used his son being in the ER as an excuse for multiple people over the last year.

I purchased a voucher that included a photo service and digital photos. The service was provided but not the photos. The photos were the reason for the purchase. I called LivingSocial the first time and was on hold over an hour, and was told someone would contact me. I never received a call or email. I called a second time waiting over 30 minutes and then after being put on hold over 20 minutes was told I had to deal with the merchant direct. I explained I had tried every possible avenue to reach the merchant with no luck. They said basically, "Too bad." The worst part is they are still selling the same vouchers. Based on the other reviews I read, poor customer service is how this company operates. I wish I would have researched LivingSocial before buying anything from them. I will never do business with them again.

If you are a Groupon client then you expect a guarantee for purchased items and to be able to get a refund when you cannot use something because the promised service or item is not as described. This is not the case with LivingSocial and so a "deal" that you purchased is not refunded for any reason and you wind up with "Deal Bucks" even if you no longer want to do business with this crooked company. I have not pursued reporting them to the FTC because the amounts are small but they do add up and I am considering doing this at the present time. I really gave zero stars because there is no customer service.

I ordered a set of queen size sheets from LivingSocial. The sheets that arrived came with no labels or anything that would indicate the company or materials. They looked nothing like what I ordered and were really poor quality. They were so thin you could see through them and they had cheap, almost vinyl like stripes running down them. The FIRST time I called to return them, I waited over 40 minutes to get through. I was told that a return shipping label would be emailed to me within 24 hours.

LivingSocial apparently doesn't vet its vendors effectively, based on my experience with YesBobbleheads. They charged me a "mandatory" $35 fee beyond the advertised price. Worse yet, every time I've tried to contact LivingSocial Customer Service, they have "unusually heavy call volume" and a 30-40 minute wait - no matter what day or time I call.

I purchased 2 vouchers from LivingSocial in 2014, never got there in time for the promotional value but didn't see that as an issue as the "paid value expires in 2019". I went to the restaurant I bought the vouchers for over the weekend, they wouldn't accept them stating "we couldn't deal with them anymore, it's become impossible to get paid by them." I contacted LivingSocial to inform them that the restaurant would not accept the vouchers and requested a refund for the money I spent on the vouchers that I can no longer use. After spending well over 30 mins on hold, they told me "Not our problem, take it up with the vendor." I didn't pay the vendor I paid them. If anyone is responsible to refund the $30 I spent on this voucher it's them. I've spent a lot of money with them in the past, that will remain in the past. NEVER AGAIN.

The item I ordered is not even close to what I received. The return policy states I can return it and they will charge me $7.99 return shipping this on top of the $3.99 for original shipping. What a ripoff. Advertise items ship whatever you want then force their customers to pay return shipping, sound like a way to force you to keep whatever piece of trash the send you. And try and call their customer service ya right wait time online is over 30 minutes, just to have them tell you to ship it and surrender the $11.98 in shipping fees.

The product I ordered through LivingSocial stopped working a few days after I received it. When I tried to find out how to contact the vendor or get a replacement, there was no way to contact them. Even the customer support number on their website has a recording "this number is no longer valid." So I have to throw away the product I ordered because I can't report it to LivingSocial or even contact the vendor.

Tried several times to contact vendor of service coupon (right up to expiration date) with no response. Expiration date occurred on a Saturday and when I tried to call Living Social, the phone message said they were only open M-F. I called the following Monday, waited over 40 minutes for someone to pickup, and the rep there tried to call vendor and could not get through either. After another long wait and a talk with a 'supervisor' the conclusion was LivingSocial could not help me since the deal had expired. NEVER use LIVING SOCIAL again. Worst service ever. I had to call American Express to dispute the fee. THEY had great customer rep and service and a less than 1 minute wait time.

I ordered two vouchers back in April for a massage company. I tried booking with the company for two months. The mail box was always full, texts went unanswered, and the one time I was able to leave a message, it was never returned. I submitted for a refund on LivingSocial of which they denied because they said the merchant was still in business. They then marked my voucher's as redeemed.

I have a voucher obtained in JUNE. This is now September. The voucher will expire before I can ever use it. The code they gave me to use does not work. I have called their, so-called, Customer Service 13 times!!! Only to be left on hold, with irritating ads playing, for up to an hour and ten minutes!! I will.never buy from them again!!

LivingSocial is the bottom of the barrel. If anything goes wrong (my husband and I never received our packages because the sender misaddressed them) you will spend at least 45 minutes on hold only to be greeted by a rude, unaccommodating, and unhelpful attendant--not to mention liar. There is NO email or on-line chat support, only the phone number during business hours (they won't even tell you what time zone they're in--it's central). I placed so many calls about not receiving our packages and had to whine before they'd even consider refunding my money.

We flew from ORD airport, booked a hotel and car rental just to see the show. We received an email that the show is rescheduled due to bad weather, which I can understand. But I just wish LivingSocial should reconsider my situation and give me a refund since I cannot attend on the reschedule date. I spoke to Daniqua which is under supervision of Jaimee and she said that there is no way they can give me a refund. LivingSocial doesn't give consideration to their customers under any circumstances.

A couple of my vouchers expired. One was an experience with birds of prey and the car broke down - so I couldn't make the dates because of this, however, my money has vanished!!! Another voucher was for a window cleaning company, and by the time I could get a date, I had moved house! Please someone tell me why LivingSocial can just keep your money, just like that and OFFER NO REFUND at all??? A scandalous fortune is being made. Beware of restaurant deals and hidden charges for them and no resolve from LivingSocial. I just book with Groupon now for the record.

Yesterday, I ate dinner with my girlfriend at an excellent restaurant named Thai Spice. I used a Groupon for part of my purchase and paid the rest with my credit card. This morning, I received an email from Living Social asking how my experience at Mai-Kai was last night. Since I hadn't eaten there, I went into my account to determine if my voucher had been used and it had. I contacted Living Social about the problem and they stated that someone must have hacked my email account and it was up to me to investigate who did it or to contact Mai-Kai restaurant and see if they could help. They also stated that they were not willing to assist any further. What a two-bit operation! I have bought literally thousands of dollars worth of vouchers from them over the past 5 years and all they did was dump the problem back in my lap. I will NEVER buy anything from them again.

LivingSocial is fraudulent business. I purchased 2 vouchers for facials. The businesses went out of business before the voucher expiration dates. I tried calling LivingSocial several times. I stayed on the phone for over an hour each time and was not able to get a hold of anyone. Finally after waiting for 45 minutes, a dumb employee by the name of Samiera picked up the phone and told me that if it were her, she would never be purchasing online and from LivingSocial. She told me I had no recourse, as they are not responsible for businesses to go bankrupt. She was rude and unprofessional and extremely unhelpful. I WILL NEVER PURCHASE FROM LIVINGSOCIAL AGAIN.

Tried for over a month to contact LivingSocial about Zen Cleaners and their disregard to return calls and emails. They notified me that when the voucher expires (even if you have attempted to contact) they cannot refund a credit. This is FRAUD. I was told by the person on the phone that she wouldn't recommend any purchase from LivingSocial of these type of services. Why did they risk their reputation on this type of firm and then recommend you don't use them. What a scam.

I purchased a Costco Membership and never received the vouchers they state you will receive with the membership. Since May I have tried to contact them via their phone. The 800 number is disconnected and the other number provided you have an hour or longer wait, even though the message states you'll have a 10-minute wait. I'm guessing this is their tactic. They frustrate you enough that you finally give up on trying to acquire the vouchers. I will never again purchase anything from Living Social. I will stick with Groupon, never had a problem with them. My recommendation to others, stay away from purchasing anything from Living Social.

Purchased a couples massage in March 2016 for son & daughter in law. They weren't able to get an appointment scheduled at MRT Massage in Roseville, MN before "promotional date" arrived, MRT Massage indicated they were very busy. When they did arrive for their scheduled massage on August 20th, the business was closed. Contacted LivingSocial who called owner on phone number THEY HAD while I waited on other line. Customer Service Representative told me owner said he wasn't honoring vouchers from LivingSocial anymore, and I should contact him for refund. I tried to contact owner with phone number listed for him and got message they were busy and to leave message. VOICE MESSAGE BOX WAS FULL.

I had two vouchers with the same company. The company said they provided the service for one voucher after it expired (cleaning company did not keep their appointment). Living Social said companies can redeem the voucher anytime after it is expired, any complaints have to be taken up with the company. Basically when a voucher expires the money belongs to the company! When the company finally came out and did the cleaning they charged the unexpired voucher when they were suppose to be doing the work for the expired voucher. The cleaning work was horrible and they kept us waiting for four hours before they even showed up. Living Social said it wasn't their concern, any problems had to be resolved with the company. However, since I paid Living Social with my credit card, my bank said the dispute has to be with Living Social. Living Social promotes poorly performing business members and does not honor any guarantee of good work.

Unbelievably terrible service when/if you can reach them. I too have been a loyal customer of theirs for years and when a merchant told me they didn't serve my area, I had to pull teeth out to get a refund. I have always promoted them. No more. Groupon rules!

I bought a Livingsocial voucher for cleaning service with Perfect maids valid thru end of August. When I tried to book service in August, I found out that the phone for the business were disconnected. When I called Livingsocial customer service I was told the voucher had been used, but it never was. No one from the cleaning service ever set foot in my home. Very long wait on phone for customer service and no resolution to the matter. I will never buy again from Livingsocial as they do not stand behind their customer.

I purchased a gift certificate for a friend for detailing. When he called to make the appointment, the vendor said he would not honor the voucher because LivingSocial had refused to pay for the other vouchers he had honored. He told my friend to tell me to request a refund and that he (the vendor) would vouch for why he would not honor the voucher. Called LS on 6/17. Spend over 30 minutes on the phone with a very young sounding customer service rep whose name I, unfortunately, did not obtain. The kid said he tried to call the vendor and could not reach him until after 3 so would call then and call me back. No return call. Tried to call at 5:30 pm. Was told by recording it would be 10 min wait. Hung up after 20 mins of no one picking up.

I had a charge on my credit card for Living Social that I didn't purchase, also had a voucher that I could never get through to the merchant. I have repeatedly tried to get a hold of Living Social and failed. Their Email is no longer valid. When I called you get the same routine message, that they have more calls than normal so you have a XX wait ahead of you. Last time they said 10 minutes, after 1 hour and 8 minutes I gave up. Unbelievable, this company is a scam and needs to be shut down after they refund all the customers that they sold unusable voucher to. What a horrible joke they are. The District attorney, who I plan on filing a complaint with, should go after them. DO NOT EVER USE THEM.

I have been a very happy customer of Living Social for over 5 years. I recommended them to many friends, family and coworkers. No more!!! After calling 4 times and waiting for over an hour to speak to someone today, I was told that if a business that they sold a voucher for goes out of business, the amount I PAID for a voucher is lost! Not the promotional value, the PAID amount! Also, you have no rights to contact them by email (try to find a customer service email address) or to speak to a supervisor! I have 6 vouchers that I paid $162 that are worth ZERO. Maybe they should take some cues from GROUPON and be there for their customers... or former customers as I will not ever buy a Living Social deal again!!!

I purchased a voucher for carpet cleaning 129.00 in July and kept trying to schedule an appointment, kept getting vendors voicemail and kept leaving messages with no response. I finally got a hold of a gentleman who scheduled appointment for Friday August 5th. The date came and no call to confirm time etc, no one came out. Called vendor, Friday, Saturday & Monday, left messages no response. Finally decided that this was not working. Called LivingSocial and was told that the voucher was redeemed. Requested to speak to a supervisor. Was told 3 times that a supervisor was not available and it would take 5-7 days to resolve. I am totally dissatisfied with LivingSocial and will never do business with them again and will tell everyone about this horrible experience.

I have been trying to reach LivingSocial customer service since July 22nd. The email address they provide on the website doesn't accept mail (really? I mean, really??). Their phone number, which isn't even toll-free, puts you into a hold loop eternally. One time I called and the wait time was over an hour, so I hung up. The next time I called in, the wait time was 5 minutes; 57 minutes later I had to hang up. I am presently on hold, and have been for over 13 minutes. I JUST WANT A REFUND FOR AN ORDER NEVER RECEIVED!!!

Merchants do not accept the voucher's paid amount after the expiration date. LivingSocial does not make an attempt to contact the merchant, instead they googled the merchant. They do not offer site credit for vouchers the merchant refused to accept or if the business closed. I purchased vouchers prior to the class action lawsuits. My vouchers were purchased under the misguided terms and conditions prior to the lawsuit. Businesses closed shortly after I purchased the certificate. I contacted the BBB and no resolution.

As an introduction, I had to search deep into Google to find a working contact number for Living Social. They have several numbers listed online that do not work and I could not find a contact number or email on the original voucher. This inquiry process took me approximately 1 1/2 hours between Living Social, the merchants, and back to Living Social. I lost valuable time and money. On Aug. 11, 2016, I called Living Social to verify the value of certain vouchers, that I had purchased, and which ones had been used.

Worst online commerce company I've ever known. I bought a bluetooth fitness tracker bracelet with $24.99, which LivingSocial claimed the value was $129.99. Ironically, later on I found the same product was sold at less than $10 in many other websites. They just don't allow you to cancel the order once you click on the purchase button. Even you connect with them shortly after the purchase. I have to call customer service to return it.

I bought my daughter a voucher for maid service and the service did a horrible job. I sent the service a few emails and also talked with someone who said they would send someone out to re-do job. I asked for a partial refund because I do not want those people back at the house if they couldn't do the job correct the first time. I am trying to contact LivingSocial to ask them to delete this merchant and yet have no luck reaching someone.

Requested a refund, which the company eventually agreed to provide. Except the refund that eventually went into my account was less than half of what I paid for the voucher. When I called back, the customer service agent was completely unwilling to help, and hung up on me after I waited on hold for over an hour.

I bought a 2 night stay for $209. I immediately called to book two nights and gave the dates we wanted but no one called back to respond. I could not reach the vendor many times over the evening and the next morning. So I cancelled my voucher confident that Social Living would honour the guarantee. Five days later I was notified that the vendor did not honour may request as I either used it or have a reservation. At no time had I heard from the vendor. They advised me to contact the vendor.

I am on hold for the 3rd time. My phone says I have been waiting 1 hour and 57 minutes. I am assuming there is actually no one on the other end. My voucher doesn't work, the code is invalid. It says to "call customer service" to fix it, but I can't get a hold of anyone! I will not use LivingSocial again and I will not recommend them to anyone.

I bought two vouchers ($35 each) for a tour. When I contacted the merchant, they said that LivingSocial got the dates wrong and to cancel the vouchers. I was unable to cancel online, so had to call Living Social to cancel. I called 3 times, waiting over an hour each time, and never got anybody to pick up the phone. I finally got someone to pick up today! I asked why the call time was estimated at 10 minutes when I had to wait over an hour. Her unapologetic reply, "we have a high call volume." She put me on hold twice, but what's 5 and 10 more minutes when you've been waiting over an hour already? I was told that my issue was escalated to merchant services and someone would call me back in 2-3 business days. I asked for a contact number, confirmation number, something that I could use to track the issue. They said they don't have anything like that.

I recently bought a voucher to a concert for $32 - $6 in Deal Bucks, $26 via my PayPal. The concert gets cancelled due to weather and I call about refund. After waiting more than an hour on hold, a representative tells me she needs to contact the merchant to confirm and puts me on hold yet again. After 10 mins, I hang up because I'm headed to a meeting. I get an email later telling me my LivingSocial account had been credited for $32 in Deal Bucks. What?!

DON'T buy anything from LivingSocial! I purchased a very expensive painting service and have tried over and over for many months to get the painter to schedule the service. LivingSocial has no working customer service number for refunds. You call and you wait for hours and nobody picks up. It is impossible to get a refund. LivingSocial is a totally unscrupulous company! Don't use them for anything!

I purchased a LivingSocial voucher on 6/26/16 for a wine and cheese walking tour with Best Tours. I tried to book the tour three times and each time the tour was cancelled by Best Tours due to low attendance. I tried to contact Best Tours through both email and phone and all responses were automated and I was never able to get a refund or credit.

I purchased a voucher for air duct cleaning. After leaving 4 messages with the Air Duct company because it is the only option given on the voucher, to call and set up the appointment, I never got a return call. The voucher then expired so I called LivingSocial to get a refund on purchase price. They refuse to do so because the voucher expired. Had I called before it expired, they could have done something. Well silly me, I spent the time waiting for THEIR VENDOR to return one of the 4 MESSAGES I LEFT. Spent one hour on hold to even talk to a so called service rep at LivingSocial - complete and utter waste of time and money. Do NOT back what they sell or offer solutions to the problems. It is all on you, the customer.

Customer service is apparently non-existent. I have previously purchased deals with Living Social, and used them without issue. The last deal I purchased expired before I had a chance to use it. I called the 800# listed to see if I could get the money I spent turned into deal bucks. I called 3 days in a row, stayed on hold for ONE HOUR, and never got anyone to answer the phone. The only other 800# I was able to find is no longer a working number. A complete joke. Won't be using them again.

I purchased a massage for Brook Falls massage, and the owner canceled 4 different times. When I attempted to call LivingSocial on Friday, July 22, 2016 for a refund, I was told the hold time was approximately one hour. When I attempted again on Monday, July 25, 2016, I was told the hold time was 30 minutes, but I waited over 50 minutes to be simply told that they can't refund it because it is past the expiration date. I had scheduled the massage multiple times before the expiration date, but the company repeatedly canceled it. I was told I have to contact the company directly, which I already had, and who told me I had to contact LivingSocial for the refund. What a scam! I'm now out money for a service I paid for and never received. LivingSocial has just lost any future business from me for their unprofessional business policies.

This review is from a Merchant's perspective. I have been using LivingSocial for last 4 years off and on selling daily deals for my outdoor service. They did a fantastic job for 3.5 years. Great sales, decent revenue program with no upfront capital expenditure for marketing. They did a great job with customer service for the longest time. I have a 100% customer satisfaction rating on my business end with LivingSocial clients. Up until about 3 months ago, I had never heard any voucher purchaser clients ever complain about LivingSocial customer service. As I understand from reading online articles, between November 2015 thru March 2016 it seems LivingSocial laid off over half its workforce, closing customer service locations, sold off business divisions and is downsizing its headquarters staff. I had hoped the new CEO would pull things together, but it appears he is a total failure.

Horrible customer service. Wanted to contact because of the purchase experience. When you click the "buy it now" button, you literally just bought it. No credit card, address or ANY verification or anything. Unbelievable. Numbers listed via Google are disconnected. Hung up after 37 minutes on hold. Correct number is 202 400-2100 but good luck getting through.

My wife bugged me to order this $39 "Windbed" that you didn't have to blow up. "Okay, honey." I ordered the thing, gave my card info. THEN was given a code that I had to post on a website link provided by LS. Fine. Went to link, which is a Canadian company (red flag raised there!) and posted code. A screen then popped up asking again for my card info, name address, etc. and wanting to charge me an additional $128. PLUS $12 shipping-handling!

People watch out. DO NOT BUY FROM LIVINGSOCIAL. If by any chance there is a mistake in your voucher you will never be able to reach customer service. They take over an hour, and after 2 attempts, they hang out my call.

The phone number for Living Social is no longer in service. The number is listed on their website and does not work. I have not gotten any response from e-mails I have sent. My business location has changed and I needed this to be done immediately. There is NO CUSTOMER SERVICE!! I am very upset this company is making a lot of money from me and I cannot even get a simple task taken care of. Horrible business practice!!

When I recently paid for a Sam's Club membership, and was to receive a $10 gift card as well, I rec'd neither. I got a bogus order number code, when I tried to enter it, it failed. I called LivingSocial and after waiting on hold for over an hour, I learned that entire order code system was submitting bad codes. I may NEVER get my membership or $10 gift card, and of course I cannot get a refund. Help!

This site is impossible to get a credit or refund. It cannot be done online as stated and if you want to talk to someone good luck... I was on hold for 1 hour 15 minutes, and second time 35 minutes... Never again will I purchase a voucher... The one I got the retailer would not honor. You're history LIVINGSOCIAL.

I purchased a boot camp service and called the listed number on the voucher. After many calls and messages left, no return calls regarding how to schedule. Ok, so the voucher expires and still tried contacting the merchant to try to get the value of the voucher in any type of service. Nothing. I try contacting LivingSocial to try to get a credit to use on anything else.

I continue to have a very bad experience with LivingSocial trying to obtain my refund. In fact, even trying to get them to take my call has been a huge problem. I sit here now, on the line for 54 minutes on hold, while the operator stated a 10 minutes wait. This is the second time that I have been on hold for more the 45 minutes waiting for someone to take my call. During my first call, when I suggest that the terms and conditions of obtaining a refund should be on their website, I got nowhere. I was prevented from talking to a supervisor or manager as well. So now it's been over two weeks and 3 calls to LivingSocial and I still don't have my refund. The worst part is the total lack of customer service though, really it's now 58 minutes!

On 6/24/2016 I purchased a Sam's Club membership. My credit card has already been charged. I have a voucher number that is 18 numbers and Sam's Club only takes 17 numbers. I tried calling Sam's Club and they have no record of my purchase. I have tried calling Living Social multiple times only to be put on hold for an hour and then get hung up on.

I purchased a voucher for nights out, club and food, offer was valid for refund within 7 business days. The link that would be used to get refund did not work. The phone numbers provided were not valid, I was on hold for over 30 minutes, no answer. I tried to send an SMS and it did not go through. I think this is a scam, fraudulent company. Please look into this. My purchase was made on the 6th of July.

The only reason I'm rating LivingSocial with 1 star is because 0 stars is not an option. Absolutely HORRIBLE customer service. If and when you finally reach a customer service agent after holding for 40 minutes, they are unable to help you resolve your issue. If you ask to speak with a manager you'll wait an additional 15 minutes just be denied by the original customer service agent. Your only option of a refund is "living social deal bucks" even if the company that they vouch for has gone out of business. In my opinion, if you are representing a company that can't fulfill what you advertise, you owe the consumer their money back. Now I know why Livingsocial has less customers than Groupon and Seize The Deal. DO NOT PURCHASE FROM LIVINGSOCIAL!

I have now been on the phone for over 20 minutes to cancel/refund an order. They make it impossible to do so. I have now spent a total of almost THREE hours trying to get this done. They do not have a link on their website to cancel an order that was placed in error. I did not know that my PayPal account would automatically be charged!!! And, hidden in their refund policy it has a $7.99 per item returns - processing fee. I am contacting my charge card company to dispute this charge, have cancelled any connection from LivingSocial. And, if necessary, will file a complaint with the BBB. This company is a scam. As soon as I get this resolved I am unsubscribing from all their emails.

Paid for a voucher for a moving company on May 5 2016. Attempted to print the voucher, online will not allow me to log in or change password. Called the following numbers to connect 888-808-6676, 877-521-4191, 202-695-8575 and 202-400-2100. With a total of 5 hours and 17 minutes on hold. There was no response on the line, just a continuing loop. Finally downloaded their app to connect via facebook. Very frustrating, cannot recommend a company that does all its business online, yet can't connect with them online or by phone.

Generating a refund from LivingSocial is way too difficult. When the vendor you paid and signed up but now isn't working... it's awful. LivingSocial needs more customer service. It's awful.

Once I put something in the cart, there is no opportunity to see the purchase. You put it in your cart, you have bought it. I was on the phone waiting 3 hours... I called on my cell, had the speaker on for when live person came on. The call got disconnected when agent came on twice without them saying a word. The third time the female that answered seemed to find my situation humorous and showed no professionalism at all when I explained to her what happened. It will take up to 10 days for me to see the money back to my bank account. Lesson learned... Be sure of what you want, because there is no turning back with LivingSocial!!!

Deal expired. Cannot get deal. Big demand. None left. I only bought voucher day before. Offer closed. I want a full refund of my money. If they cannot provide the item they took my money for, I should have my money refunded. This company wants shutting down.

I called LS, spoke to a rep about a canceled tour with Best Tours (tickets purchased through LS). Inquired about getting deal bucks because that's what they offer when refund window has passed. Rep informed me I will have to contact Best Tours as vouchers showing as redeemed (they were not, tour was canceled). Rep did not offer to contact Best Tours for me. Instead was just quick to get me off phone. In addition, when you do call, you are on hold for no less than 25 minutes.

Wrong item was sent and I have been on the phone to 202-400-2100 at least six times only to remain on hold for an hour... IT'S ABSURD!!! Still have not been able to get in touch with anyone, whenever I email they simply tell me to call the phone number... THAT NEVER ANSWERS!

After purchase of a Sam's Club membership I was never sent the voucher number. I called the LivingSocial number and waited on hold for an hour. Yes, an hour. Then I was cut off. The next day I did the same thing again. There is literally NO OTHER WAY to contact LivingSocial. I have checked my email every day since I purchased the membership. It says there was an issue processing my payment. Really? Since my credit card has already been charged I don't think that is true. I have also tried to cancel online but the "fine print" says the Sam's Club membership cannot be cancelled. What I really want is my Sam's Club membership with no hassles. Why would LivingSocial be such a sham? Who allows this company to continue to advertise and sell products they do not deliver?

Beginning of March I purchased a Costco deal. It says after you redeem the membership to Costco in 4 weeks I should receive coupons for free chips, pizza and batteries. It has been 3 1/2 months so far and haven't received them. I Contacted them in April and then May about the coupons. They said they would mail them but still no coupons. Later I tried to contact them but no one picked up and today it said it was disconnected. Very bad customer service. I just want the coupons I was told I would get.

I purchased a summer pass for my husband, kids and I. I had an email from the company stating that my vouchers had been received and redeemed. I went to get our cards printed today and enjoy a day at the pool. They had no record of my pass. My confirmation emails from LivingSocial disappeared. I tried to log into their website with my email address and it said that I did not have an account. Thankfully the company was very accommodating and issued my passes. They advised that LivingSocial had been taking customers' money but not forwarding any money to them and not activating their deals as promised. LivingSocial is a SCAM!

Probably won't use this again. I ordered a birthday gift on March 23 and had a receipt. No record of it. So, ordered again on June 8. I don't like the vendor's response (Kabolillie) because even though I've had a receipt (twice), they don't give an estimated arrival date, how much your card was actually charged, not even a phone number to call when they don't respond to emails. I wanted to talk to LivingSocial about it but the wait time is 30 minutes. Sticking with Amazon. LivingSocial deals are just not worth the hassle.

I waited online for 57 minutes. The girl was very sweet but still it's ridiculous to have to wait that long for help. Ultimately, it turned out that my purchase was never completed and I was told to go back and make my purchase again, which I am not going to do. I would rather just forget the whole thing.

I have recently purchased a house washing from one company and a driveway resurfacing from another and neither merchant will return my phone calls. I requested a refund from the house washing company and received LivingSocial credit which I didn't want. Now I'll end up with double the amount if the driveway merchant doesn't come through. LivingSocial should be following through and checking the credibility of the merchants they are dealing with. I am going to spread the word to my family and friends to not purchase anything through LivingSocial because their merchants don't follow through.

I have been on hold for over 30 minutes. LivingSocial does not do anything to help the consumer when something has gone wrong with one of their merchants. I had purchased and set up an appointment with one of their vendors and they failed to show up because they called and didn't leave a message? When we neglected to call back (how?) they decided not to come do the service and decided we were too far away to drive during this time of day. We met the requirements for purchase and they failed to met their obligations. However, LivingSocial is impossible to reach since I can't get a refund on their site even though the voucher says I do meet their requirements. What a waste.

LivingSocial is absolutely terrible and I warn you not to purchase anything from them. I purchased two voucher for a local event on LivingSocial. The instructions say to visit the event website, enter the voucher numbers, and tickets will be available. The vouchers also say "this is not a ticket." When I followed the instructions, I got a message saying the voucher numbers were invalid. I called LivingSocial. After a 30 minute wait, I reached a person who said she would refer the matter to another department and I would hear back within two weeks.

I had an issue with my recent purchase. I tried contacting LivingSocial only they put me on hold for 47 minutes and cut me off. I'm never going to purchase from these people. And the customer service number is not even toll free... Go figure.

I purchased a voucher from Living Social for a massage. In checking the massage website for location I noticed that the exact massage I purchased was not available. I tried to get the massage company on the phone but they didn't answer or return my message. So I tried to call Living Social but they said there would be a 20 minute wait. I never got through and called several times. I also left complaints on their Facebook and Twitter pages. I've heard nothing from either company. I even sent my voucher number to Living Social but still nothing.

I purchased this voucher. Guy does not call, email, anything. LivingSocial will not refund me because the guy is still open? Well if he is still open why is he not servicing the people who purchased the vouchers? I have called at least 10 times to LivingSocial on this issue. Most times you sit on hold for 15 to 20 minutes waiting for a rep. No one ever answers. Easy to say why. Lots of calls for bad deals. Went back to my credit card company to get the refund! Do not purchase items here. It's a scam for them to make monies.

I received the incorrect item in the mail and have absolutely no interest in keeping the item they sent. I have tried calling the number they provide for help in receiving a refund. The machine says they close at 8 and they had closed before 8 when I called. Tried a few other times and the machine told me there was a wait of 5 minutes and I had waited 17 mins until I finally hung up. I tried contacting corporate and emailing LivingSocial but neither of those options would work either.

I purchased 2 coupons from their advertisers, both false advertising. Needed to get refund, last one expired for a window cleaning. This month I called 3 times to get it done. They never called back, so went with someone else. Now because it is past the 7 day refund I have to resale that $99 charge for a company that does not call back his prospective customer. Stinks! I am moving and I hate to try to find somebody that has $99 and windows to clean. Will have to take the loss!!! $ I do not have!!!

I ordered a deal with LivingSocial to have my vents cleaned out and I also purchased a gift one for my mom. They have called and rescheduled several times and have had attitudes with speaking with my mother and myself. My last call was on Friday, I explained to the rep that they have managed to put me on hold for over twenty minutes every time I call and I only wanted to scheduled my appointment for the cleanings or get a refund. I was told she'd call me right back, it's now Monday and I haven't received a callback. I'm done with this website. I should have been done when I purchased a grill only to find out that I had to pay for even more for this grill but on other websites the same grill was the same amount I was paying for it on LivingSocial.

LivingSocial had a RestaurantPlus promotion last week for Cinco de Mayo - $25 cash back for the first $25 and up you spend dining in a listed restaurant. Seemed like a good deal, but only turned out too good to be true. I dined at a participating restaurant and spent over $25, but all the cashback I got was the usual 10%. I tried calling the company to find out why they didn't honor their promotional deal but couldn't get through, no one answers the phone, period. There is also no other way of contacting the company, no email, no live chat assistance. Clearly there is a reason the company doesn't want to be reached: obviously lying about their so called deals is what the company is about, which explains the total lack of customer service. Maybe other reviewers are right, the company is going to be out of business soon given their dishonorable practice. Would be good riddance.

My review would describe 25+ minute call wait times at both the beginning of the call as well as when one is put on "hold." My review would also describe lies and misrepresentation by both LivingSocial and Soaring Adventures. Their game is to make sure they pay their legal department well while they continually scam the public. My review would also include the use of other tactics for fraud used by these two companies if I believed ConsumerAffairs would actually be effective in investigating or having the FTC actively do so. After reading the many reviews about LivingSocial it is obvious that no company or agency really cares, your business included. You can all go to hell.

I have been a LivingSocial member for 5+ years. In the beginning we received excellent deals of real value from reputable companies. They included a facial for my sweet wife, concert tickets, a mosquito control service trial (which we still use today) and a bed and breakfast discount package among others. Again, excellent promotional opportunities. However, in recent months, it seems the quality of vendor and service has gone down dramatically. We recently bought a small set of earrings to try the company. They were barely worth the discounted rate of that; truly poor quality. We bought a voucher for a trial duct cleaning (like the mosquito control company) hoping to engage long term maintenance.

I had a merchant account with LivingSocial and ran a deal for our Bed and Breakfast with them. I had signed a contract for the deal to be extended, received the contract back from Living Social signed, and to my surprise, I get an email from my account manager stating, "sorry your deal has been removed". From this point on, the customers service left a lot to be desired. When they finally did respond to putting another deal back up, I was told that I had to run the deal for 12 months, which had never been the case. I was also told that they wanted the deal to be lowered to the least amount that I was willing to take. The final payment for some reason was set at 15 months from the day the deal started. I called about the incorrect payments and to voice Concern that I had to scroll thru a list of 187 deals to even find mine. I called 5 times over a period of a month to get the runaround every single time. Poor customer service indeed.

I purchased three separate services and two said they need to reschedule (truck malfunctions, running late, etc.) and then never showed up and one said that they could not fit me in for three months (which was when the offer expired). I went to get my money back and they said I could only get deal bucks! I don't want deal bucks because no one ever shows up! I want my money back and they will not give it to me! One time, ok vendor is a dud, three times and you start to look like a scam site!

Livingsocial charge different credit card, not my default one!! I set my discover as my default credit card rather than Citi credit card 2 years ago and continue make purchase for 2 years. My recent order was charged on my Citi credit card which I haven't see for 2 years. (Since I closed my Citi checking acct, then I don't use my Citi credit anymore and put it on a safe place.) The question is how Livingsocial charge the wrong card? It sounds impossible.

I sent for the Ecorox Bluetooth music player for what appeared to be a good deal from LivingSocial. The unit arrives, no box, no instructions, no USB adapter cord, etc. It was just the base player stuffed in a manila envelope. I've tried every adapter I have and none seem to be the right size (I looked up to find online instructions but nothing giving the type of connector). There was nothing in the ad that stated it would be sent in a state different than normal (none of the items the online instructions mention come with the unit). Now I don't even know if it works. Normally products with rechargeable batteries have some charge when they arrive, but I don't see a light turn on. Likely the battery's dead. They have a satisfaction guarantee, but it costs a significant portion of what the unit costs.

Should have known that $29.99 was too good to be true. Received the sheet set. Prewashed them. Put them on the bed. I've had bamboo sheets before, and the feel of these were different. EVERY TAG ON EVERY PIECE OF THE SET (Fitted Sheet, Flat Sheet, and Pillowcases) said 100% Polyester. There is NO bamboo fiber in this product - at all. Had planned on buying another set if these fit well. However, I will look for a true bamboo sheet set.

I'm not sure, but twice now after I have made a SL purchase has someone made fraudulent charges on my credit card number. First time I bought a solar recharger for my phone. This was followed with attempts to purchase air tickets to Dubai. This time I bought a Costco membership, shortly followed by use of the card in California. We're in Ohio. I have no proof; only coincidence. I think I'm finished with SL.