LivingSocial Reviews

Three weeks after purchasing a product for over $300, the only contact I received was a purchase confirmation, a tracking option, and a delivery date which happened to be 3/21-3/28. Other than that automated response initially received, a contact option was offered if there were questions. The caveat was that to inquire about that product would have required LivingSocial acknowledgement option for that item. It was never offered. Only past purchases from months or years ago. No direct contact for my purchase was offered. After all research was done, no working phone or contact information was available. Only an automated message during normal hours of operation indicating there is no availability for any customer direct or indirect customer service. No option to find out who the supplying vendor is or any direct recourse for the consumer other than going to your financial institution to dispute purchase or label as a fraudulent sale.

I ordered 2 items, I waited 2 weeks for the delivery date, nothing arrived. Contacted Living Social and vendor, didn't hear anything for weeks. When I finally reached the customer service, I was advised the goods would be reshipped and I would be provided a tracking number within 3 days, it's now 6 days, and again I can't get anyone to answer my emails. I am now waiting close to 2 months for my goods, and wondering if I will ever receive them. I can safely say I will never ever use this site or its affiliates again.

I recently bought a voucher and went to use it. The redeem code was invalid. I go back to the LivingSocial site. No chat or customer support contact. I email Groupon their parent company. They give me a number that no one answers. I will be filing a fraud claim with my bank and getting my money back. Will not purchase from them again. I had to give them a one star for site to work. They should get a zero.

I bought concert tickets after reading policies that say in the event of extraordinary circumstances you will be auto refunded. I had to call & ask about it because my refund never came. When I called they gave me store credit with no option for an actual refund! Buyer beware...Ticketmaster will treat you better & that’s not saying much!!

I purchased a LivingSocial coupon which was eligible for an additional 20% discount by putting in a coupon code. It clearly said it applied to my purchase. I tried 3 times to no avail to enter in the code and process the order. The code kept being rejected so since the offer expired in 3 mintues and it was late at night, I was forced to pay without the 20% off code. The next day I called and spent over 15 minutes on the phone with a rep there who said he'd put the 20% refund back on my Paypal account (Jose' was rep's name). He kept putting me on hold (3 times) after acknowledging that the 20% should have worked and I'd get refund. After 15 minutes the phone went dead and I just figured he'd issue the credit after telling me and putting me on hold so many times.

I received a printed gift voucher that will expire December 9, 2020. When I attempted to redeem the gift at Vitality Spa in East Islip, NY they told me that Livingsocial is no longer in business and therefore they cannot accept the voucher. When I reported this to Livingsocial they told me that they cannot help me, even though I sent them a copy of the voucher with the date of purchase and gift number and all related information. They informed me that the person who bought me the gift would have to resolve the issue.

On Thanksgiving Day 2019, I ordered two twin mattresses from LivingSocial. Over the following two weeks I saw that LivingSocial had charged me for the mattresses, refunded the entire purchase price, and then recharged me for just one mattress. Then they refunded that single charge and recharged me for the two mattresses again. I already had suspicions at that point that there was going to be a problem. I was right.

A recent audit of my credit card statement showed 4 unauthorized charges for LivingSocial services. I am a 71-year-old widower on a fixed income and my credit card was charged twice for Adam & Eve sex toys and such. Another charge for $95, for 3 laps 'round a racetrack in a Porsche out of state. I removed my credit card from their site and opened a fraud investigation. New Years Resolution Caveat Emptor.

Livingsocial site is totally a rip off. They just want to keep your money anyhow! The staff are very unfriendly and unprofessional! They wouldn't credit me for an unused voucher instead they want to use a new form which is a "trade-in" (which is not useful at all.) I wouldn't recommend to anyone using this website for purchasing any product or service.

Purchased 2 small jewelry items. Not expensive. Total of probably close to 20 dollars. I ordered a pair of earrings. They sent me one earring, a ring that was bent in half when I received it. Called customer service 5 times. They kept telling me it was the vendor's issue and they would call me in 24-48 hours. Good luck with that. LivingSocial supervisors were useless. Kept telling me it was escalated and I would get a call again from the vendor. I am sick of calling and emailing and it's only 20 dollars but it taught me a lesson to NEVER purchase from them again because they took no liability for what THEY sold to me. I told them THEY should be taking it up with the vendor. MY ADVICE TO EVERYONE THAT PUT THEIR PURCHASE ON A CREDIT CARD IS TO DISPUTE THE CHARGE. When LivingSocial gets hit back for the charges I'm sure they'll put more effort into making things right for the buyer.

I had purchased ticket through LivingSocial which tells you then to access your tickets through Groupon. When you click on your purchase it says the web site is down. I had 7 of us out at aquatic theme park and your web site is down. When calling LivingSocial and Groupon for some help because I'M in line at the park they basically said, "Too bad," and hung the phone up on me. I am so pissed over how I was treated. I and my family are canceling LivingSocial as of today and because I believe this is a way to take money from people. As for Groupon if I or my family has any problem going straight through Groupon, I will cancel you too. I rather pay full price than to get ripped off. I will be writing a review on both sites over our phone conversations and being hung up on. I think this is a way to keep people from being about to use their tickets.

I purchase 2 vouchers for Central Park Zoo while visiting NYS. The LivingSocial site was down the whole time I tried to use it. It would not let me log on to retrieve it. It kept giving me the following message: "Temporarily unavailable. Either because we are updating the site or because someone spilled coffee on it again. We'll be back as soon as we finish update or clean up the coffee. Thank you for your patience."

Took our money in July 19 and gave me a delivery date in August 18 and still have no answers of where and when my product is being delivered. And I even ask for my money back and that was not even answered.

An immensely frustrating experience - LivingSocial's supplier is seemingly unable to deliver what LivingSocial has sold. Having purchased a gift voucher for the ice-cream workshop shortly before Christmas 2018, not a single ice cream workshop has been available in the 9 months since. The supplier has been perfectly happy to fob us off, make promises and assurances that have not materialised ("maybe later in the summer"), and continues to offer alternative courses that are of no interest. In conclusion, this seems an absolute waste of money and has been extremely disappointing - steer well clear.

LivingSocial will take your money and run with it. They do not care about their customer satisfaction. They have no concern for nothing but taking peoples money. I made purchases through living social and have had trouble before. This time they stepped way out of line. The purchase that put me over the edge was an oil change service at Midas in ABQ, NM. I purchased a voucher for oil and went to redeem it but when I attempted to open the voucher the Groupon site was down for maintenance and they needed to clean up their coffee? Whatever that meant, it was not fair at all.

There was a 30% surcharge added to an auto detail. Because I didn't find out about this in "less than 3 days" there is nothing they can do about it. Living Social agrees that it was not in the disclaimer but says it's on me. They will not do anything. In the process of finding out they would not refund or even try and make part of the surcharge good - they disconnected me 3 times. Their final offer was that "I could gift it to someone else so I wouldn't feel I wasted my money". That's honestly what they said and the best that they could do. No more dealing with these people for me. BUYER BEWARE. I guess the old saying - you get what you pay for is correct. They make it look like a deal just to have you pay close to full price.

Purchases and redeemed a voucher for this vendor on Jan 11. Almost 4 months later still haven’t received the order despite multiple apologies from the vendor. Contacted LivingSocial and they said they would contact vendor but still nothing done. Requested refund but supervisor located overseas said they would not because the voucher expired. Read canned lines. Told me if it were him he would be upset too but there is nothing LivingSocial can do despite having my money. LivingSocial doesn’t care about their customer. They commit fraud and basically stole my money! Stay away!

When I clicked on "ORDER" to get the tickets, the system kicked back and said that my transaction did not go through and to call customer service. There are no phone numbers and no chat service to contact on the site. I tried to order again a couple of times and they both also kicked back. 5 minutes later I receive a confirmation order for 3 orders. All the transactions went through. I contacted customer service but they said the tickets were non refundable and there was nothing they could do, even though their system was not working properly.

LivingSocial has started sneaking stuff into their fine print and then refusing refunds. They marketed a mobile detail to me, but the vendor was outside my service area. So, the voucher is worthless. I contacted them within a week of purchase asking for a refund and was quoted back the fine print. What? Just lost a customer FOREVER.

I recently purchased a deal from them for a haircut... Within their fine print, they sneaked in that actually blow drying the hair wasn't included. I've never seen them allow a salon to withhold that service. The voucher cost like $35 and the salon up-charges $30 for you to not walk out with wet hair. I flagged this to LivingSocial, kindly asking to exchange for a less skeezy salon four days after purchasing. 24 hours later, they said they will not allow that even though I never opened the voucher to see the code. No wonder people have stopped using LivingSocial as much - lesson learned.

I purchased AKC dog crates. One box of 5 crates arrived smashed and the plastic crates damaged on one side. The day I received delivery I immediately went on the LivingSocial website and requested a refund (I took photos of damage). I printed off the return label, stuck it on the original box, re-taped the box, took it down to the USPS as directed, received a receipt from the USPS, went home and noted my account showed nothing yet. I checked my account a week later it still didn’t show anything. I checked my account which would have been two weeks later and it showed the return process was noted And the item was not eligible for return because the refund process was implemented.

They never refund anything even if the place is out of business. Very bad customer service...Never use them to buy deals or vouchers...I just bought a voucher for a remote starter for my car..Paid $149 for it and the business wants a additional fee to install it..I can call the place directly and pay less than having a voucher...Living social would not refund a penny..

Don’t buy items on LivingSocial!! They don’t honor what they sell... Don’t communicate with merchants who won’t honor vouchers... Horrible customer service. LivingSocial doesn’t communicate with customers to ask how customer wants issue resolved. LivingSocial is absolutely terrible and is not customer service oriented. I have been a very loyal customer and I will not be back!!!

Many of the people that advertise with them are not upfront nor are they reputable. LivingSocial will not support you if there is a problem. I know they also own Groupon now so be careful! I am closing down my account with them. I have never experienced such a company. I really do not know how they are still in business.

Wanted to buy a restaurant coupon, $25 for a $50 coupon. Non refundable. An API message appeared, twice, saying my purchase was not completed. So I clicked again, twice more. Charged for three coupons. Spoke with three reps. Nobody could help me. Have 3 vouchers. Cost $75. Can’t possibly use all three. Ugh.

Extremely difficult to contact customer service department/ aka call center with problems with a vendor that would or could not provide service advertised. Online text lasted over an house just to say all they will do is give "store credit". Vendor refused a full refund and LivingSocial will only give credit for other service. That credit expires 24 HOURS. I will have to use my credit for something that I DO NOT need in order not to loose my $. Either Groupon/LivingSocial or the vendor that placed the ad owe me a refund. False advertising. Now have to pay for the services I paid for plus use the money I gave Groupon/LivingSocial for something I DO NOT NEED. In order not to lose that money I agreed to the unprovided service from Groupon/LivingSocial. SO I pay double. This will be my last purchase with Groupon/LivingSocial.

LivingSocial's policy states that once you purchase a deal through LivingSocial, the paid value NEVER EXPIRES. However, we attempted to use two vouchers where the restaurants had been permanently closed, and two other restaurants where they would not accept the expired voucher for paid value. When I finally found a method to contact LivingSocial, I was connected with a man named Sebastian **.

I purchased flight lessons for my husband for Christmas. When I got the voucher, the company website and phone number were disconnected and inaccessible. There is no customer support phone number or email. This was a total scam.

I purchased a mattress and hit the wrong firmness. They have a place to contact customer service, since it is a no return but you have a few hours to make a change. I never got any confirmations on my order and never got a response. I emailed 4 times since they have no phone number or way to get in touch with them. The delivery company called and they gave me their phone number. I spoke to them and was told they had escalated it but I had reached out 7 days before. Then I'm told I cant change. I wanted to make my order right and pay for the correct mattress but they have the worst customer service. Then the supervisor sends me an email sorry for my problems with tracking the order and no changes can be made. Seriously? Do NOT buy from them. My money was taken out immediately but no one to help if a mistake was made.

Groupon owns LivingSocial, so be wary of either one. I've used both for years and until recently did not have a problem. In June, I bought a LivingSocial deal for a full interior/exterior car detailing. Since I wasn't ready to have my car done just yet, I waited until sometime in July to call the vendor. Keep in mind his business is on average a 40-minute drive away from my home, and I work full-time. When I finally called to schedule an appointment for a Saturday, I was informed that they aren't open on weekends and they close at 4:00 Monday through Friday.