LivingSocial Reviews

Wanted to buy a restaurant coupon, $25 for a $50 coupon. Non refundable. An API message appeared, twice, saying my purchase was not completed. So I clicked again, twice more. Charged for three coupons. Spoke with three reps. Nobody could help me. Have 3 vouchers. Cost $75. Can’t possibly use all three. Ugh.

Extremely difficult to contact customer service department/ aka call center with problems with a vendor that would or could not provide service advertised. Online text lasted over an house just to say all they will do is give "store credit". Vendor refused a full refund and LivingSocial will only give credit for other service. That credit expires 24 HOURS. I will have to use my credit for something that I DO NOT need in order not to loose my $. Either Groupon/LivingSocial or the vendor that placed the ad owe me a refund. False advertising. Now have to pay for the services I paid for plus use the money I gave Groupon/LivingSocial for something I DO NOT NEED. In order not to lose that money I agreed to the unprovided service from Groupon/LivingSocial. SO I pay double. This will be my last purchase with Groupon/LivingSocial.

LivingSocial's policy states that once you purchase a deal through LivingSocial, the paid value NEVER EXPIRES. However, we attempted to use two vouchers where the restaurants had been permanently closed, and two other restaurants where they would not accept the expired voucher for paid value. When I finally found a method to contact LivingSocial, I was connected with a man named Sebastian **.

I purchased flight lessons for my husband for Christmas. When I got the voucher, the company website and phone number were disconnected and inaccessible. There is no customer support phone number or email. This was a total scam.

I purchased a mattress and hit the wrong firmness. They have a place to contact customer service, since it is a no return but you have a few hours to make a change. I never got any confirmations on my order and never got a response. I emailed 4 times since they have no phone number or way to get in touch with them. The delivery company called and they gave me their phone number. I spoke to them and was told they had escalated it but I had reached out 7 days before. Then I'm told I cant change. I wanted to make my order right and pay for the correct mattress but they have the worst customer service. Then the supervisor sends me an email sorry for my problems with tracking the order and no changes can be made. Seriously? Do NOT buy from them. My money was taken out immediately but no one to help if a mistake was made.

Groupon owns LivingSocial, so be wary of either one. I've used both for years and until recently did not have a problem. In June, I bought a LivingSocial deal for a full interior/exterior car detailing. Since I wasn't ready to have my car done just yet, I waited until sometime in July to call the vendor. Keep in mind his business is on average a 40-minute drive away from my home, and I work full-time. When I finally called to schedule an appointment for a Saturday, I was informed that they aren't open on weekends and they close at 4:00 Monday through Friday.

WOW! I bought a couple of vouchers from LivingSocial. I used one for Shaw Academy and after the course bought a lifetime membership. I called LivingSocial to refund the second Shaw Academy voucher and they won't. You only have 3 days to request a refund so don't even bother buying no matter how good the deal sounds. All the rep from LivingSocial did was read me their hidden details. They are a SCAM. They won't even provide a credit. BTW the call center and online chat is in Columbia - so good luck getting nowhere.

I ordered an item in Navy blue but received it in black. It is difficult to contact customer support and once you eventually are able to chat with them they show no care. They would not send me the correct item and requested that I set up an exchange where I would have to pay more to get the correct item even though it was THEIR MISTAKE.

I received an email today at about 10:30 am with a link to a local restaurant deal. I clicked on one the links for this deal and it led me to the website for living social, however, not this restaurant deal. There were other similar deals and there was no xyz restaurant deal is sold out. I contacted customer service via chat and was told by the first rep to send him the email, which I did. He stated that he was looking for the email and I checked and realized I had a return email stating that the email address was not receiving incoming emails. The rep actually received the email a few min later, but dropped out of the convo, or so I thought, until I ended the chat and his new messages showed up.

I bought a cleaning service offer. The person never returned my phone calls. I canceled and received credit. Slowly I was trying to use up the credit. Let’s be honest, the deals are all crappy. All of a sudden the money is gone. Customer service says I didn’t read the fine print. They stole my money.

I received an email from Living Social that contained an ad for purchase of an Apple iPad 4, either a 16 or 32gb that was a scratch and dent model. I ordered it. Today, when I received the email confirming my order was about to ship, it showed the product was used! I called Customer Service and eventually was transferred to a supervisor. I told her the ad was dishonest. She apologized, but refused to cancel my order. Stated their policy is order must be canceled in 2 hours! She refused to let me to speak to a manager at a higher level and told me all she could do was give me an address to write!

I ordered a "cleaning" for my apt. The deal was $59.00 for what is normally a $120.00 job. This is the way all LivingSocial/Groupon deals work. When I tried to redeem my voucher, the cost was about 4 times more; even much more than the $120.00. This is a total ripoff!!! When I requested a refund of my $59.00 they told me there was a 3 day refund policy... is this true even if their ad is dishonest??? Sabastian at Living Social referred me to the bottom of the page which he claims, on the first line or so, refers to the fact that the $59.00 is really a "partial payment". If that is true, and reading the portion I was referred does not exactly say that, it should be made very clear on the voucher not in a paragraph under it. There should be a SCAM alert on Living Social and Groupon!!!

A few weeks ago, I bought a voucher for a CHL class for my husband and gifted it to him. The deal looked pretty good. The hours for the business said Monday through Friday. My husband could do those days. When we went to redeem the voucher, however, the ONLY class available was on Saturday, when we are not available. We tried contacting the business to see if there was a different day available that wasn't on the website. Couldn't get a hold of them by either email offered or their phone number. I went to get a refund but guess what. LivingSocial's refund policy is you're only given 3 DAYS to get a refund.

I have purchased several vouchers from LivingSocial. Some are good deals but more frequently the purchase is with a company that is no longer (or never was?) in business or will simply not call back to schedule service. If you call LivingSocial customer service you are offered a credit instead of a refund. I see this as unsatisfactory resolution since it was their lack of diligence up front that caused this problem.

I communicated with customer service about 5 LONG SLEEVE shirts I received and were prone to shrink after just one wash/dry cycle. I asked to return all 5 shirts after realizing they would be prone to shrink. I was told that since I had purchased them on July 20, 2018 (and today was Sept 11, 2018) that I had exceeded their 30 day return policy. I told them this had nothing to do with "when" I received them but that it was clearly a problem with the way the shirt held up after just one washing; i.e. it is clearly a manufacturer's defect issue. I had washed just one shirt one time and it shrank in length a full 2 inches. I am stuck with LIVINGSOCIAL'S shrinking shirts and their funky rules on what appears to be a NO return policy for manufacturer's defects!

I moved out of an City and State before I was able to use several vouchers. Living Social refused to refund the vouchers. When I chatted online their only response was sorry... Really, they are sorry for ripping me off. This website is a scam. Never purchase anything from these people ever again.

I'm concerned about the security of my payment information due to what I was told by one of their customer service reps today. I attempted to purchase a Sam's Club membership using my PayPal account. My PayPal account is linked to my bank account. I received a confirmation email, but when I attempted to follow the directions to redeem my membership, the voucher didn't have a redemption code. I just spoke to somebody at LivingSocial called Yenci via the website. Yenci kept asking for my banking information, & I kept telling Yanci that I use PayPal as a security measure, so that I can protect myself against fraudulent use. I don't think Yenci understood what PayPal is, or possibly didn't care about account security issues & that people like to use PayPal as a means to prevent fraudulent use. Yenci wanted me to give a card or account #.

I booked 8/4 Ramada hotel through LivingSocial. When I arrived to hotel, hotel said that they did not receive any information and no room is available. Basically, LivingSocial took my money and did not do anything. I strongly believe this is a fraud. LivingSocial has three options to contact them. Email, live chat, callback request. Callback request is not available. So I started live chat. After all my explanation, live chat says internal team will try to help and escalate the issue and ended without my response. I tried to use the live link again, but the link became unavailable. Wow. Real high technology. Obviously, I as well as hotel did not hear anything from LivingSocial. Please advise what I need to do. LivingSocial left my family on the street and ruined the family vacation.

There is a reason why L.S. is not a member of the Better Business Bureau. They are terrible. I have had more than one issue with them, the last just a newspaper subscription which stated that when I checked out with my address etc, that was all that was necessary. Obviously not, because a week later I received an email that my voucher had expired but I could use the money ONLY at the merchant for whom it was originally purchased. And purchase a subscription for considerably more. The Orlando Sentinel stated they had no record of my purchase and referred me to L.S.... L.S. stated that it was a third member purchase so I had to get my money from the Orlando Sentinel. Back and forth and back again, to no avail. I think it was a scam. Although it was a minimal amount, hundreds of purchases gave someone somewhere a tidy sum and a good laugh on our account. I will never buy from Living Social again, and neither should you.

Stay away! If you get a deal and are unable to use it, after it's been 3 days, you cannot get a refund no matter what! They don't care if you bought a deal if it's out of state and you are unable to use the deal. They will say well I'm sorry for the inconvenience, but per policy after it's been 3 days since the purchase we are unable to issue a refund. The only exception is if the business is closed. If you get a deal and the merchant refuses to honor it, they don't care. You are out of your money. Boycott this company and don't use them. Use Groupon instead.

I purchased a Blackstone Pizza Oven several weeks ago from LivingSocial. When I put it together I noticed that the turntable was warped. I tried using it but the pizza was burned on one side and raw on the other. I went to the LivingSocial website to see what they could do but I was told that they were not responsible and I could not return it. I was to call Blackstone. I have email Blackstone several times and called their customer service. I was even given the name Whitney to call which I did. She never called back. At this point I cannot see myself ever doing business with either LivingSocial or Blackstone.

When I called the carpet cleaning company to schedule an appointment, I was told I didn't live within 20 miles of their zip code and they refused to provide service. I emailed LivingSocial in hopes of discussing the situation, but never received a reply. After a great deal of effort I found LivingSocial's phone number, called, was placed on hold for a long period and eventually given the same explanation. I asked for the address of the carpet cleaning company so I could check the distance for myself, but was told they didn't have the company's address.

I purchased a deal titled "Lunchbox Laboratory - Bellevue." Turns out, the deal was not for the restaurant's Bellevue location. It was for either of two more distant locations. LivingSocial's customer service agent would do nothing put point to the deal's fine print, which specified the other two locations. Legally correct, ethically terrible. The deal was deceptively titled. If the title had not included the city, I would have scrutinized the fine print more carefully. But it did, setting the expectation that the deal was for the Bellevue location. I'm cancelling our LivingSocial account and advise anyone who continues to use them to read the fine print very carefully and watch out for deceptive descriptions.

Ordered a Rattan set, was due today, heard nothing so emailed supplier and LivingSocial. No reply from supplier, Living send reply saying, "Track your order," doesn't work. Call them and they take absolutely no responsibility but will email supplier, who we know don't reply. They don't even take responsibility for the email they send that doesn't work. They won't call them but offer me a phone number that I call. Wait 9 minutes and am then cut off. I am now on phone again to LivingSocial in a queue yet again. This lady is far more helpful and offering to get hold of them. She has managed to get them, they say I didn't select a delivery date, but there wasn't an option, I am now due to get item Friday? Maybe I will be impressed on Friday.

I purchased 5 tickets to go to a show with my family. After I purchase the tickets I received an email saying they would be ready in an hour. I spoke with someone after I tried over and over to print the voucher. I was then told that I could print the tickets 24 to 48 hours before the show... WOW! They didn't wait 24 to 48 hours to charge my credit card. That's not fair. LivingSocial is a BIG JOKE!!! I WILL NEVER, NEVER use this site again and don't recommend it to the DEVIL!!!

Absolutely the worst gift given (Entertainment - Ultimate Date Night). It was so confusing. You have to purchase ** to get your restaurant part. Is WAS A GIFT!!! I shouldn't buy anything. I shouldn't be confused. This site is horrible and money sucking. If you EVER get this as a bonus - quit. It is an insulting POS! ✌#wetried #yousuck.

I ordered a dash cam on the 7th March. Still not received it, it's now the 6th April. Was told I would receive it by 14 March. Have been in touch with them and told it would be with me on the 21st March. Still not arrived Have been back in touch with them and told to get in touch with Gilded Olive myself, I feel this is just passing the buck on to someone else. What can I do to move them on.

I purchased a deal for Tacos Guaymas in Seattle. When I arrived the manager told me they were not honoring the coupons because LivingSocial had added the location without their permission. I would not have traveled so far to this restaurant without the deal I purchased. I was unable to use it. I contacted LivingSocial for an explanation as I questioned the integrity of their business. No matter how many attempts I made they offered no explanation so I've assumed what the restaurant told me is accurate. They had stated that they made several attempts to contact LivingSocial with no response. Due to LivingSocial's lack of care & response for details, etc. I've decided what the restaurant told me is accurate. To this day I still have not heard from them. They did credit my money for the deal purchase; however, I will not purchase from them again.

I have purchased several services from Living Social/Groupon. They allow companies to make up crazy rules in fine print that make it almost impossible to use the discount and won't give you your money back. For instance, you purchase a massage, you call to make the appointment and the hours of the company is from 10-4 Monday-Friday only. If you work, how can you do that. Or like the carpet cleaners who in small print charge $10 for hallways even though you paid for 7 areas and only used 5. Do yourself a favor and save your money. It's simply an avenue for small companies to scam you.

First, I purchased a Cornhole game for $169.00 and after three months, the wood started separating. They say they have free returns but only if you send it back in a set time frame. They don’t care that the product was damaged as long as they get their money. Also, the order number below was for some calendars I bought. I called several times for help and also did several chats but no one could help. My voucher expired today because the site was impossible to maneuver and the voucher wouldn’t load. Who cares if I get face value for the voucher. It is completely worthless and again, they get their money. WHAT A SHAM!