HughesNet Reviews

I signed up with Hughesnet in August 2016. It's now December 1, 2016. In this short period of time I've been lied to several times, had trouble with the speed of the connection, and my bill has been a different amount each month. When I call, I always get someone that can't speak English very well and you can tell that they are reading a script. We had a major hurricane to come through my area. My satellite was blown off of the house, so when I was able to get back into my home, I called Hughesnet to come out and repair it. They are trying to charge me $125. They say this is to pay the technician. Well I'm sorry but that's not my responsibility. If you work for a company, the company is to pay you.

I had Hughes Net for 2 years. I wish I had read all the complaints before I got Hughes net. I served my 2 years time. The worse company I ever done business with. They are so unethical, dishonest and rude. I wanted to discontinue my service right away. They wanted $400. I decided to serve my time. You couldn't use their internet anyway. Their faulty meter charged your minutes even when you didn't use the internet. I was under a two year contract. After the first year they charged you a lot more.

I have had Hughes for almost a month. I have placed numerous calls to customer services to fix the issue... They have transferred my calls, lost or got disconnected... countless times. When I do get connected it is always to a foreign country with little understanding / comprehension of English. When asked to transfer to a supervisor the customer service reps refuse to do so. When asked to speak to someone who comprehends English they reiterate or repeat what I have just said and the circle of zero communication continues. My case was then forwarded to engineering and the issues continue after they have "fixed" it. I have no clue how to resolve this issue with Hughes.

I'm was not they would install a satellite alongside my DirecTV and was the same size. After installing all the new equipment the serviceman told I had new Phone Number and to call a number and they will reboot the equipment to get my phone number back from Spectrum, and that I was never disconnected until Hughes removed my modem and installed their modem and a small box for the phone and changed my alert phone to my bedroom from the Kitchen. I was on the phone for 3 hrs being directed by some from India and had to register first online and then was told that they could not change my number back because equipment was broken. Then I AT&T who recommended them and put in touch with some from Hughes and they told they will connect me to my old phone which they did not. They put me on with a supervisor, and I told them to remove the equipment and large Satellite from roof and remove the equipment they installed.

This company has a sales team that sells fake verbal contracts and crappy products/services. The "High speed" internet service signed up for is extremely SLOW, consistently stops working and Does not work with any Wi-Fi routers. Do not fall for "Unlimited internet". It does not exist. Company unwilling to own up to their unreliable service and products. Called in over 18 complaints within 6 months of being a new customer. Ended up cancelling on a contract "that was never signed", paid the prepayment penalty and in addition had to climb up on my roof to uninstall the equipment and ship back. RIDICULOUS COMPANY!!! Don't agree to anything over the phone and do not give them your bank information!! They have hidden fees and don't stand up to the services that are offered "presented to you" by the sales team. Worse internet company out there!! This company does not deserve any stars.

I can't understand why it's so hard to transfer my service. I having been calling for months get the same script over and over!!! What is the problem I'm glad my contract is about over. I have paid faithfully for almost two years and haven't been able to use it. I finally get around to calling and I can't get an answer why they can't transfer.

I bought a home and Hughes Network was the only internet provider available. I'm prior military and have moved around a lot. There was a $99 installation fee for Hughes, that they advertise as free. The monthly service was twice what I've ever paid from Florida to Oregon. It's limited and I've always had unlimited. It's the slowest I've ever experienced. This month, I had a family issue, that caused me to sell my house quickly and return to Florida. I was looking forward to cancelling the worst internet I've ever had. However, Hughes tells me that I will be charged $400 next month for cancelling early. I've canceled early before but was never charged such a fee. Let this be a warning to all potential customers. Find anything else for Internet use, anything! This internet is NOT worth it! Absolutely, without a doubt, not worth a penny! Save yourself.

My husband and I moved to North Carolina a few months ago and there is no high-speed internet available for our area, so we thought that Hughes Net would meet our needs based on very little information. We had the dish installed on our roof 2 days after arrival. From the day we had our internet installed, we had difficulty with getting wi-fi, and after 40 days of horrid service, we called the customer service. They checked the dish and said it was not properly installed. They profusely apologized and immediately 'reset' our gigabytes. Keep in mind that the tech man was not due to arrive for 5 more days. The technician arrived with his son on a Sunday and gave us more information about our service than the sales representative had ever done.

HughesNet. What is it? A satellite internet access provider, which is usually a person's ONLY choice for having internet aside from the dreaded "dial-up". Of course, I person "unknowing" will choose ANY CHOICE over freaking dial-up. Jeez. But now, I wish I had chosen dial-up over HughesNet. This year, my wife and I moved to a new location, leaving a 3 bedroom apartment where we had a cable internet service called WOW. We regularly had 5-7MB ACTUAL download speed. I remember I once called and complained about our wifi not working with my Macbook Pro. We also got charged once for something we didn't order on our service. After having HughesNet for going on 4 months now, I feel very bad I EVER complained about anything WOW did.

We signed up with H.N., had everything hooked up, and things went smoothly until our next billing cycle came. Then the connection slowed down to .11 Mbps at times. We called the company and found out we were not told about the data cap from either the fellow on the phone, or the installer. They gave us great performance for the first month. Then, AFTER WE CANNOT CANCEL OUR SERVICE WITHOUT A $400 FEE, they slow down our service and THEN inform us of the data cap.

We were supposed to return the equipment. I am disabled and unable to get on the roof. I had to wait for a friend to come get the piece down. Meanwhile UPS driver comes to pick up. He tells me he can come here 3 times. I said "I promise by Monday it will be on the front doorstep." Sunday morning HughesNet took $320.25 from my account for said equipment. We call customer service. Get a lady that can barely speak English with a rude attitude. I asked to speak to her boss and I got someone that spoke even less English with even more of an attitude! Have spent hours on the phone talking to these people. You tell me I have no recourse but to wait 10 days after they receive their equipment.

We live where there is no cell phone service and have yet to find an Internet provider besides these scam artist. I have literally called almost once a month for the last year and a half because my bill was wasn't what I signed up for or our Internet just wouldn't work. I also got a couple charges for "interest tokens" when I know for a fact I wouldn't pay 8 for 1gb of internet. MORE than half the staff you talk to doesn't speak English and they never follow through with the "we'll upgrade your plan for free because of the horrible experience you have been having". This internet is a scam. I wouldn't recommend it to anyone. You're almost better off not even using internet. Cannot wait till my 2 years of garbage is up so I can get rid of this crap scam.

How can I say Bad, Bad, BAD experience!!! Run away!! Don't get hooked by their sales pitches and offers. This was a very costly lapse in judgement for my family. We needed a land line, so we chose to go with HughesNet internet and voice. We had to pay them both coming and going. While I was told many things were going to be free, in reality, they were not. I was given much misinformation. Also, don't be fooled by their "lightning fast data" and "large amounts of data." I have a very small home based business in which I use the internet for looking up information.

I got the satellite for a replacement for my dsl. While it is faster when it works, paying $80/mth gives me little to deal with as far as bandwidth. With the newer devices, and updates - it leaves almost nothing 1/2 way through the month. Even when I turn the updates off (Windows 7, I can't w/ 10) - it still goes fast. The 50gb after 2pm is really silly. Who stays up that late to use the internet? No, it is currently down, and the chat rep was worthless. She said it may take up to a day to restore service. Really? Whatever. If you can get cable, or good dsl/U-verse, go with it.

My husband and I moved to North Carolina a few months ago and the only option was Hughes Net. I regret not researching this company before getting criminally ripped off and conned into a 2 year contract! The negative reviews here are all correct! Misrepresentation of service, no internet for days, running out of data, being on hold and tech support for hours at a time, horrible customer service reps with major attitudes... Etc. We called to cancel today, and we experienced exactly what the other reviews said. Stuck with a $400 cancellation fee. $400 for what? For complete misrepresentation, and blatant deceit?? We got out of our contract for $150 after hours of negotiating. But what a horrible experience! The absolute worst Company I have ever been in contact with in my life! We should all do a class action suit and get our money back! Ps... We switched to Skyrunner. No comparison!

Oh My Goodness - Why didn't I have Consumer Affairs before I signed up w/ Hughes Net. Absolutely awful service - extremely long wait times for someone to finally answer - then you cannot understand b/c they don't speak English very well. BIG MISTAKE TO EVER GET HUGHESNET non-service... Awful, Awful.

This story is unbelievable. My family was forced to sell my dad's house because he was terminally ill. I tried to cancel his internet service, but Hughes Network Systems wouldn't allow me to cancel because I wasn't my dad and the internet was under his name. I get it normally, but these were not normal times. So we needed my dad to call, right? I literally had to watch my dad, who, as it turned out, had less than 2 weeks to live, call this stupid company from his hospital bed and ask to cancel his internet. Did HughesNet accommodate my dad? No, they fought him over the phone and would not agree to cancel his service. They kept trying to up-sell him on services. My dying dad kept saying "I don't think you understand. I'm going to die in a few days. Please just cancel and confirm that you have canceled it." HughesNet would brush of his remarks, and say "well sir, I don't think you understand, but we have a new discounted plan offering faster speed, etc."

I feel Hughes Net is misleading and gives false information both in advertising and sales information before installation. The service is very expensive for the data allowed and is extremely slow. Furthermore after calling for service the tech didn't finish and said he would be back the next day but never came back. When I called back I was not offered any satisfaction. When I called to cancel they only offered one free month of service which is so poor. It was the reason I wanted to cancel. I asked if they would at least apply that to the cancellation fee and was refused. Do not use this internet. The commercial is totally untrue.

Every time I call to speak to someone they are rude, they put others on the phone that says they are the supervisor but they are not. One CSR by the name of Belki ** if that is her name, when I asked to write to the corporate office about the service I have been receiving and about the way the reps and supervisors talk to you, when she proceeded to give me the address she indicated you would mail it to Hughes Network Systems and then says "Would you like for me to spell that for you." Before that I spoke with another supervisor who says his name is Jose **. Do not believe he is a supervisor because he was rude to me and when I proceeded to ask to speak to his supervisor he says the lady will not be in until later this evening.

Hughes Net is the lowest kind of business. They will do anything to get you to sign up with them and then screw you out of a few more bucks. They don't tell you that it cost $7.00 a month if you don't pay with a credit card. No free hard copy bills. This company wants you to pay all of their business expenses and no one to talk to in this country. You can understand now. Try to get out of your contract. This is the lowest you can get Hughes Net. Bring the jobs back to this country. Try to act like good Americans.

We were very unhappy with our HughesNet experience! We were looking for a rural internet company that would allow us to stream programs such as Netflix. I was assured by the sales rep that HughesNet would be a perfect fit if we purchased the best service they had to offer. He assured me that there was no way we would ever run out of data. We were also interested in a phone and were assured that we would be able to keep our phone number that we have had for over twenty years.

This internet service is a complete joke. They should not be in business. It is basically fraud. Have contacted them several times reg. the slow internet and slow streaming times such as Netflix. I am considering contacting an attorney. $69.95 for "high speed" internet is completely inaccurate. If you complain, you get the brush off. They are well aware they practice fraud. They are obviously not honoring terms and promise what they can not deliver.

It's expensive for a small amount of data. I could not use my Smart TV, because Hughes Net doesn't have the capacity to stream the programs and if I use my iPad the data was gone quickly. I canceled, which cost me, and they won't come and pick up the dish they set in my yard in concrete! The worse excuse for a company I have ever encountered in my 70 years!

Used this company for two years and canceled our service. To return the equipment you need to return the modem and the radio transmitter which is located in the satellite ON TOP OF MY ROOF!! If the radio transmitter is not returned I will be charged $200. I can't get on top of my roof, I live in a two story house. So I called and they said they could send a technician out for $100!! What a money making racket!!! It's going to either cost me $100 to get away from them or $200 if I don't send the radio transmitter back. DO NOT GO WITH THIS COMPANY. They are thieves!!!

I have had Hughes Net before, and mistakenly signed up again last December. 2015. They are a joke and I want to know what to do about it! I am paying them $122.37 plus $17.99 a month, tech support I don't use!! This is outrageous to me and want to know how to report this to anyone!!!

Called HughesNet today to cancel my service. I have been with them for 2-1/2 years, so no cancellation fee was expected. I told them that I would like to cancel on the 9th of the month since I had sold my house and would not be taking Hughes with me to my new location. They agreed to cancel, but said it was their "Standard Policy" to cancel on the 21st as my billing term is from the 21st to the 21st. I said no, I want a refund of my unused portion for the 9th - 21st. They refused to refund anything, and just kept telling me it is their "Standard Policy". When I would not relent, the customer service person told me "Mam, I can just cancel you today if you don't like our policy"!!! I asked for her supervisor, and she disconnected me. I have had so many problems with them over the 2-1/2 yrs that I have had their service, that wouldn't recommend them to ANYONE!!!

I used HughesNet for about a year and the Internet service was awful. The way HughesNet works is you only get ten gigs of data during the day for the whole month. At night it switches to more data like 50 gigs, but it's late at night when you hardly even use the Internet. When I called HughesNet they didn't inform me that this is how their service works. I found out from the installation man. Already I felt like I had been tricked. I was stuck with HughesNet because after a month the cancellation fee is like $300+.

I am not sure what the other bad reviews are talking about, but we have been with Hughes through three modem updates and are now using the Gen4. They have had problems with reception and service, but have always managed to find a solution. The representatives have been 90% friendly and informative. We live very rural and cannot get any hardwired service, so Hughes has been a perfect fit. Many of our friends and neighbors have tried all of the other "rural" internet providers and they all have problems. If you are looking for products and services, with a reality-based mindset, Hughes works. As with any service provider, technicians and representatives can present problems. It is the commitment of the company that makes the difference. I would recommend Hughes.

We started with HughesNet, because they were the only service provider in our area. We have had them for two months now. We haven't received one day of service. I have spent over 18 hrs on the phone with them. We can't get our internet to work and they act like it's our fault. We haven't been able to do anything with the service (not even one video on YouTube). They're saying we're depleting our data and we've never been able to use the service. I tried to cancel and they're trying to charge me a $400.00 cancellation fee.

I have come to this place where I could either do DSL or satellite internet. Big mistake that I went for this service. 10 gb?? If you are used to cable internet in cities, 10 gb will be gone in three days I promise. And when the weather is bad, it is super slow or you cannot actually have any service. I am seriously thinking to stop the service even if I pay the fine. I just hope anyone to stay away from this service so you may not suffer like I do. Go for Jetpack (personal hotspot device). I guess it will be cheaper that way.

One year ago I was given a $30 a month credit on my bill to resolve an issue concerning an unfair repair charge. I have yet to fully see it. When I called to ask why I did not receive it on my Oct. 2016 bill, I was told that I called and complained too much about it and that I needed to wait for it to goes into effect. It takes more than a month for a monthly credit to take effect? It sure does not take them more than a month for a monthly price increase to take effect. My patience is at an end. They are not the only satellite internet service in town.

These folks wanted to charge $400 to activate service even though we already have the dish installed. They silently tried to include monthly charges for services we did not request (e.g. phone service and $7.99 a month to ensure they would respond to a service call within two days and only charge a "co-pay" of $29.95 each time). The agent continually made mistakes entering my information and then claimed my "credit check" did not qualify me to rent the modem even though I was giving a credit card to cover the costs.

Had HughesNet installed in June. Installation tech told me I had to purchase my own router for $80 as he has to pay for them out of his pocket. I have the cancelled check to the guy. Out of 23 days, only 8 were with internet. Customer service has numerous scripted excuses to tell you why you aren't getting internet, ranging from storms in your area, to storms in some other part of the world. They cut the wires to my old internet service, and now they want their equipment back after I cancelled. But I am to send it back to them, or they will charge me $100 to send a tech. They're sending me a box to send it back to them in. Guess what I won't be doing! I told them I'd pay $20 for the tech to remove it which is the balance from my router that was stolen to getting a tech to remove the equipment. I understand they don't want to do it that way. DON'T WASTE YOUR MONEY ON THIS SERVICE! THE ADVERTISING IS FALSE!

I've been a homeowner for many years. I've dealt with various companies over the years for various services. I have to say that my experience with HughesNet is by far the worst ever. I live in a very rural area and was unable to get internet service from any other company, so I thought it was worth a try. Of course setting up service was easy, however when an installer came out to put the dish on my roof, he told me that his ladder was too short and it was my responsibility to get have a 50 taller ladder so that he could install the equipment. After a lengthy call to HughesNet and a threat to cancel service, they set up another installer with the appropriate equipment to do the job. After the installation, the internet didn't work. I called in and was on the phone with a tech for over an hour. Still no service...

If I could rate no stars for HughesNet, I would. Worst customer experience ever. When we bought satellite internet through this company, we thought we would be getting a good deal. We kept "running out of data" they said but we were already paying $49 a month! We had to keep purchasing extra data. We couldn't even watch one episode on Netflix without depleting our data. So we decided to cancel it. When we called to cancel they said we were over our month trial and would have to pay $400 to cancel! Can you believe that! But the thing is, it was only 3 weeks of service. It was 4 weeks of service in their book. But the day they came to install the service the worker didn't bring a tall enough ladder. So we had to wait another week for them to schedule us in again, therefore we only had actual internet for 3 weeks!

We moved where there was no cable and we had two choices of internet. I went with HughesNet because their commercial stated they were fast, reliable, and affordable. First they NEVER told me there were data caps until I ran out in three days so the only choice is to go up on price. I was maxed out at 15 gigs and if you watch one movie on Netflix HD you use 8 gigs. This also ran me over 100.00 a month just for internet. When I called to cancel, I was then charged 500$ cancellation fee, which I was also NEVER told about, then the lady asked me if I could control my children because 15 gigs was plenty of data! Half the time it didn't work, and movies buffered through the whole thing. I got a new and wonderful internet company for less than half of what I was paying, with NO data caps. HughesNet is the WORST. STAY CLEAR!!!

Have had HughesNet for almost 7 years because we live way out in the country and they seem to be the only internet provider here. First of all, the service is slower than dial up, we cannot connect half the time, and the only way to find a customer service number is to google them. When you do call, your call is routed to either India or Philippines. When I asked the agent to transfer me back to the US, that I wanted a US customer service agent, I was informed that HughesNet has outsourced all their customer service abroad and I was unable to speak with someone stateside. Great, now we get to deal with the language problem. For this call, our issue was that we are trying to tie in a new xbox to our dvr. Our dvr/tv service is through Dish and I was told that HughesNet only bundles with DirecTV. So now we have another hurdle. Okay, how do we tie these things in together?

I moved to a new area where they didn't have the type of service I had in last location. I signed up for HughesNet and quickly found that their service was wholly inadequate (slow and 15 gig bandwidth was used within 2-3 days). I attempted to cancel, but they continued to insist that they could improve the problem. After several attempts, I decided to proceed with canceling and the real fun began. They indicated that I would owe them ~$600 to exit the contract and that I needed to return the equipment.

We have been with Hughes Net for many years only because we cannot get any other type of provider. We have the highest package offered 70GB but only 20 GB is anytime and the other 50 GB is for 2 to 8 a.m. We have a family of 4 so we do use the internet daily but we can never watch Netflix or Hulu or any kind of movie unless it was between the hours of 2 to 8 a.m. We will be completely out of our allowance within a week of our package renewing. The package alone is $130 a month and then when you have to purchase the expensive tokens to bring service back to a normal speed for what will amount to be $18 for one day, our bill is over $200 a month. I feel they are being dishonest about our usage and overcharging us because they know we have no other option but to use their service. How they have such a great BBB rating is beyond me. DO NOT USE HUGHES NET unless you have money to burn!!!

I live in a remote area and was limited to options when selecting a ISP. My service never actually worked. I could not get a connection strong enough to stream music, watch videos and it even struggled with sending pictures or small downloads. When I went to cancel my service because it basically didn't work, I was told that I would need to pay an outrageous contract cancellation fee and I would need to remove my equipment myself from my roof. They were happy to send a technician for a couple hundred dollars to remove it for me. What a scam! You contract with them expecting a service, when they don't provide an adequate service they charge ridiculous fees to end the relationship. It appears their business model is more about collecting cancellation fees than providing a quality product. Stay away at all costs. You are better off not having internet, which would yield the same response but with less frustration, cost and unmet expectations.

I recently cancelled my HughesNet service because of a move to a location that already has an internet service provider. My experience with the quality of HughesNet was horrible. It was, by far, the slowest connection I have ever had. That aside, here's the kicker. When I called to cancel service, I was told one of the pieces of equipment I had to return was a radio transmitter actually located in the satellite. When I asked whether the expectation was that I climb on the steep, angled roof a few stories up to retrieve the transmitter, the answer was "yes." I was also told, "if it is not returned, you will be charged $200." I asked if they were assuming liability should something happen while attempting to retrieve the radio transmitter, the answer was "No, that's why you have the option to pay the $200." The worst internet performance I have ever experienced and now this. Be wary consumers, these guys are very, very shady.

Horrible service. Receive your first month (window to try and decide if you want to stay/cancel). After this period real service kicks in. SPEEDS CONSIST OF WATCHING A SPINNING BAR. Never again. Basically lock you in first month and give you everything you need or have questions about. After the first month, you are stuck in a contract and hundreds to get out. Called several times. No options, no way out even with essentially no service and constant issues with all services provided. No management to speak to. Hope anyone reading will not fall into this trap, and BBB will come down on this company to change regulations. Modern day con!

Our Gen4 HughesNet 15 mps service constantly dropped connections (~20 times per day) regardless of the devices we used, had extremely slow connectivity and actual download and upload speeds that seemed far poorer than even 3 mps service we had gotten from a cable internet provider. Despite these problems, we gave Hughes online technicians multiple opportunities to correct the problems and eventually managed to get a Hughes technician out to our home to look at the system (initially they wanted to charge us $140 for the service until we said we would just cancel the service if they couldn't make it right). The Hughes technician adjusted the antenna and the service went from abysmal to terrible - it still had extremely slow connectivity, dropped connections entirely many times each day, and downloaded data at a painful rate.

DO NOT USE HUGHESNET. TERRIBLE SERVICE!!! I recently switched to HughesNet from CenturyLink only because it was a good deal financially. Instead of 55 $ a month I'd be paying 35$ a month. I had been with CenturyLink for many years, so there was no penalty charge for leaving. Bought a new HughesNet router 90$ and got it set up. At first it was ok, then about a month later everything slowed down. Could not stream movies on my Roku from Netflix without a constantly stopping. Everything, including computer speeds on our Apple MacBook were slower.

The worst service I have ever had. When you complain they keep upgrading you for more money. When you are still not happy they charge you a 325 cancellation fee. Worse company ever!!!

My deceased father used Hughes Net. When he died 5 1/2 months ago, we began to close his house and accounts. We called and emailed Hughes Net to no avail to increase his service till we could finish his business - they wanted faxed death certificates, which we tried to do, and other intrusive information. They finally provided us with a way to pay his normal bill - no increased service. Two months ago we provided them with a death certificate by mail and cancelled his service, disconnecting their modem. The house is empty and on the market. They just sent us a bill for a small amount and said we could be liable for charges for equipment. We wrote, said to give us an address, that their equipment was in storage and we would send it to them.

I told them my situation and what I was looking for. They told me they could accommodate my wants with no problems. After 4 weeks it was obvious they had lied to me just to get my money. Then I had to go thru the trouble to disassemble their own equipment to send back to them. I work nuke so I'm out of town for months at a time. I get back to do their job and find out they had already charged my account. Had to go thru the whole spiel to get my money back and they say "Call us back in two days." So they have my money tied up for another 7 to 10 business days. Bottom line is they lied upfront to get my money then I have all kinds of trouble to get it straight. I now have CenturyLink that is honest and providing what they promised.

From installation till discontinuing service a nightmare, as well as super slow when it did work and rude unknowledgeable employees. I implore you to beware. Never again will I use this service I honestly rather go without.

I unplugged my router so nothing could connect to the wifi. The next morning I had lost 1/2 a gig of data. All HughesNet said was I need to manage my data better. How can I manage data that is stolen when no one get login? When I ask for a printout of when and what my data was used on they just keep saying you need to manage your data better. I wish I would have looked for reviews before getting scammed by this unethical, deceitful, and corrupt organization. When I called to signup I asked some very specific questions.

When I first signed up for HughesNet I was promised I wouldn't be charged a cancellation fee because I knew I'd be moving in a year, then they charged me 300$ without notice when I cancelled. They used my equipment to set up the new tenant in my place and charged me another 300$ for not returning their equipment, even though they are currently using it. They refused to help me, wouldn't answer my phone calls or would hang up. I would email and they'd promise to call back and never did. For a few months of terrible service I ended up with over 600$ of charges that were out of my hands. Worst service ever.

I had no choice because there was no other service at my address. I had this put in with a two-year required contract. During the first year I called many times due to no service many times. The customer service were nice and knowledgeable but after many calls and paying close to a hundred dollars monthly just for internet and continual bad service they never got me proper service. I couldn't watch Netflix without continual buffering during the movie. I tried constantly to watch a video on my internet unsuccessfully.

I wanted to try out a less expensive wi-fi and Internet provider and had Hughes Net install a dish and service. The service was acceptable for the first thirty days, however that quickly changed as the "loading" wheel was a constant scourge to my movie viewing and Internet use. I attributed that initially to weather related interference but during the second month of service nothing changed for the better. I finally called customer service around sixty days from the install date to cancel my service only to find out that a early termination fee of $ 400.00 was charged to my account.

I switched from Frontier TV and internet for a DirecTV bundling package with my AT&T wireless account. DirecTV offered Hughes satellite internet as part of the switch. It all sounded good, I would save money by bundling and promotional discounts. I received service from Hughes on July 12. They only supply the modem with one Ethernet connection. I had to buy a router in order to connect with my laptops and printer.

I wished I would have listened to the reviews I read about this company before I jumped off the cliff with them. So here I am, writing a very dismal report for this shabby, sleazy operation called HughesNet. The following is a letter I wrote to the collection agency trying to collection money from me after I cancelled my service early inside the 24 month contract. My contract with them provided for a data plan of 15 GB of anytime data, & 50 GB of bonus data (between 2-8am). Hughes Network Systems failed to provide adequate service to my home during the 24 month contract period. Effective April 11, I cancelled my service with your client incurring the charge of $247.40 for early termination of the contract.

To make it short and simple, HughesNet is horrible. My internet goes out quite often. Today there is a light rain so as usual, I had no service all morning. I have unplug my router for several hours and hope it comes back on. I did this twice so far. Customer Service in nonexistent. I call them and they put the blame on DIRECTV. This happens on a clear and sunny day. Terrible internet and customer service, for a hefty price.

First of all I am so thankful I came here to see reviews of Hughes Net for internet provider. I called for information since I've never been a customer, I wanted prices and amount of data, etc. I did receive this information and then the salesman argued with me about why I should speak with my husband before making a decision and very strongly tried to get me to enter into a contract without speaking to my husband. I politely attempted to explain to him that neither of us did long term contracts for anything without discussing it with each other. The end result of the phone conversation ended with me hanging up on him when he was pushy to the point of rudeness. Thanks again for this service to be able to see reviews of service or lack thereof.

The monthly service we received was fair in comparison to our choices of service providers available in our rural area. However, when we sold and moved we cancelled our service and was told we had to return the equipment. No problem I thought!!! They said they would send us return boxes, but we never received them. We packed the equipment with our moving stuff and contacted them with our new address, they sent boxes to the old address!!! 2 months later they deduct a payment of $72 out of my account for service. I called CS and they put the money back in my account saying they would send boxes again. The boxes never came.

So about 6 weeks ago we noticed huge amounts of our data disappearing. After calling several times and nobody ever calling back when they said they would, yesterday we decided to downgrade to a smaller package. Figured if we were saving $30 a month it wouldn't be so bad if they take a little data back. Well last night, we turned off all our equipment and went to bed. At 11 PM, husband got up and checked. 67 megabytes of our bonus data has been used. I need to know what's going on. I'm super unhappy with Hughes Net right now.

I had AT&T DSL service for years. It was lousy but worked. I received a flyer from a "We Connect" (No indication of Hughes as the provider, that should have been my first warning flag). I called to inquire and was basically lied to about what they "could/would do". I told the salesperson I used 100GB per month (per AT&T) and he told me there was no way I was using that. They told me my speeds would be 3 times faster until after I used up my allotment of, in my case 10 GBs then it would drop to DSL speeds. It made sense however, My real experience was ANYTHING BUT. The initial speed was so-so, in some ways slower than my DSL other ways (for short burst) faster.

No words can describe how ** pissed off I am with HughesNet right now! After my contract is up I'll never ever go back to them. So any of my friends that may need internet in the future I'd never ever ever EVER go with HughesNet if I was you. Got hung up on today after I was put on hold was told installation would be different day than it's going to be. Told them it would have to be weekend or after 5 pm for installation during week now they're telling me I'm set up for morning install. Complained to management group even cussed 'em out on phone which I don't like doing but my blood is boiling so much and so fed up that it just came out of my mouth! So not happy at all with HughesNet and none of my friends would I recommend get them for service. Rant Over!!! Hopefully I save some people from being as pissed as I am!!!

We signed up with Hughes Net in Dec.of 2015. We moved to the country and was not able to get service from our previous provider. We have a home phone and internet with them. It wasn't too bad to begin with. Much slower than what we had, but I expected some slowdown going from DSL to Satellite. The past 3 months have been terrible! I go to use my phone and the line is dead, internet is so slow it's worse than dial-up. Every time I try to contact customer service, it takes close to 5 min. before I can get a live person, who speaks very broken English!

When I first signed up with HughesNet I had a date for installation setup and it took 3 weeks before they finally got the service installed. I got billed from the day I signed up. Then when I was trying to find out why I was using so much data they kept saying it was my equipment, (Computer, Wireless Modem, etc.) Whenever I tried to sign into my account with the DSS # I would get some other name from WI and I live in MN. So finally after sending them a ticket from an airline ticket when we were on vacation showing we weren't even home and I had used up all my data, they finally sent me a new DSS box. That resolved the issue of using all my data. Then I still had the issue of it being slow as a snail speed. They just kept saying it was my equipment. I went around for two years and finally my contract was up so I cancelled them. I received a case number for that.

Do NOT choose Hughes Net as your Service provider. You will be highly dissatisfied. Can't watch a movie, downloading a news clip takes so long you will decide you don't care! Even trying to read a web page takes so long to load you can wash the dishes while you wait. Of course if it rains anywhere in your area, you lose connection entirely so you will never know if a storm is headed your way, that is for sure. But-if you tell them you are not satisfied and want to stop it will cost you $300 to get them to disconnect you. Do NOT choose Hughes NET.

Customer service is non-existent and the web help is a joke. When setting up service they were very prompt. On follow-up problem, good luck. I transferred my prior phone number to the account and needed to find out my phone number since you can't access the answering service without it. Went online, kept on getting responses about how to "port" my number. I already did that, it took over a week to get a human response. I own a business and needed a bill mailed, huge ordeal. Apparently you can't get a bill mailed after they issued it in their system, even though the cycle is not for another 25 days.

I have had HughesNet for about 6 months or so, and I have called them several times. First they were blaming my computer for the slow internet. I got a brand new computer, and it is still terribly slow. High speed internet... HAH!!! Best joke I have heard in my lifetime!! My 4G mobile hotspot is faster than their satellite internet. My daughter was downloading a game on her PS3, and it took 7 1/2 hours for 2800 MB, and in about 1 hour total she got the other 2646 MB on the 4G mobile hotspot. All they keep telling me is that the parameters showing on their side are good. They won't send anyone out to actually check to see if the dish is out of alignment or anything. If I go with someone else, and they want to charge me the early termination fee... then I will sue them for false advertisement!!

I had Verizon DSL and wanted a stronger signal/provider. Signed up with HughesNet because they claimed all my complaints about DSL would be fixed. Two hours after installation I tried to stream a video. It buffered more than I could see the actual video. It continues. Spent 40 minutes on phone with customer service who told me I must have too many devices (tv only) and I could try to move closer to the modem/router or not go wireless. They insist my speed is within the parameters but they can't seem to explain why it buffers more than being able to see the content.

Hughes network is the worst!! Problems with problems since the start! It's extremely expensive for low quality ** Internet! Not recommended at all!!! They keep charging even after we've canceled. Customer service is crap. They won't answer when it's about cancelling or anything! Drop this internet if you have it currently!!

I signed on with Hughes Net 4 years ago. The installation was of poor quality. Cables running down the back porch and across the steps. I experienced chronic problems with the cable connections over the years and Hughes Net would not do anything to remedy. I finally repaired the connections myself. I initially started out with the basic plan and the service was limited to slow wifi. Internet streaming was very slow and broken. Would often freeze up. I was unable to download anything without pauses and delays. Ran out of data within days of renewal each month which caused a decrease of speed and caused an inability to surf the internet.

My husband and I have been HughesNet for about 6 months now, since very first two weeks we have had nothing but problems! Constant excuse from customer service is "you've gone over your limit." What limits? There was nothing said of limits when service was bought. They will not allow myself to disconnect service, I'm not on account. My husband who is in hospital out of state MUST do it!! THEY SHOULD BE ASHAMED!!!

HughesNet's service is very slow and unreliable. I remember the days of dial up internet. Dial up would be much faster and more reliable. Do not call HughesNet's help desk and expect to receive any help because there is no help. My rating on a scale of 1 to 10 is zero, lower than the worst I can think of.

Went through the first month without a hitch. Was able to watch Netflix and other shows, play games on Facebook but the 2nd bill came around and before I even had an email saying my bill was ready they had already taken money out of my account. Did not even get a warning or anything about how much the service even was going to cost. Also they do not send you a confirmation that the bill is even paid. Called to find out why it happened because I did not have account set that way, they pretty much ignored my inquiry and before I was off the phone my data usage which had just reset was gone. So now I am stuck for a whole month until it resets again. The speed they leave you with is barely enough to even open their dashboard to see what happened.

I started with the lowest plan and because we got into the movie streaming, I went up to the highest plan. After several hours of troubleshooting my speed problems using testmy.net, I discovered that my speed was being throttled by HughesNet. I'm really not sure that throttle is a good word - maybe bogged down because of all the other users streaming during the let's say movie evening hours on the Pacific Coast. Their support said that it was a cell problem - too many users in the high gigabit cell. Wow! Speeds would drop to as low as 300 k during the hours of 5:00 p.m.-11:00 p.m.

First of all this is the worse customer service I have EVER received. I have been trying to get a response to a $99 charge not authorized on my credit card and no one even bothers to get back to me since Aug 24 and today is Sept 8 2016. Promised to install Gen 4 and that is not available in my area. They installed Gen 1 so then charged me a cancellation fee. This service is horrible. Do not use this company if you rely on internet for your business.

They are the worst company I ever used, did not explain cost or how they arrive at cost, not knowing about megabytes or gigabytes and how they say I use them was not explained to me. After a phone conversation about my bill (250.00) or so for the second month they wanted to give me a 20.00 credit and 5 giga somethings. I hung up. Now I'm right back where I was - no Netflix, no YouTube and slow yahoo mail, lots of slow buffering. When I call helpline I get a foreigner that has poor english and rattles on so fast I can't understand them. Good GOD. Whatever happened to American workers. It's no wonder unemployment is so high. What can be done with HughesNet? They are a rip-off and they want 400.00 to cancel, but I have no choice or no internet. I will cancel and I will not pay them the sick cancellation fee.

They gave us 10GB a month. First month was ok. Towards the end of the month was running slow. I called up they said my GB were up and would renew at the beginning of the month. New month came and two days later my internet was slow again. I call back and they say my 10GB were done. I barely used it. Turns out the first month they reset your internet for 20 days, so you have decent service. After 30 days your trial period ends and you're locked into the contract.

I have had HughesNet for just over 6 months now and have recurring issues. I had to use them as they were the only company I could find that could deliver service to my home outside of town. It is slow and when I try to inquire why they tell me I have used all my data allowance. I however do not stream shows or play games on my computer. There is no way I am using the data they claim I am and definitely not in the period they claim that I am. They will not send a bill and when I inquires why they said they don't send bills unless requested and will charge $5 for a copy of a bill. The customer service (if that what you want to call them) is outsourced outside the U.S..

They were quick to install, although I don't think I got the speeds advertised. There was misrepresentation of their packages which they didn't seem to care much about even after I ran up the ladder to a supervisor. I found a better deal with a competitor with unlimited data for a cheaper and of course I'm still getting charged their early termination fee. I'm an unsatisfied customer.

This Internet service is horrible! You will barely be able to surf on your phone and uploading and streaming is out of the question! I canceled the service today and was told it was my responsibility to get on the roof and retrieve their radio transmitter! I'm a wounded war veteran and find it despicable that a company would ask it's customers to do such a thing. I was then told they could have someone come out and do it for a $100 fee! I asked to speak to a manager but none would make themselves available. Please please do yourselves a favor and DO NOT GET THIS PRODUCT! Save yourselves lots of money and aggravation.

HughesNet is worse than Dial Up. It doesn't reach through my entire house. We apparently ran out of data after 10 days (3 of which Hurricane Hermine had our power knocked out so we couldn't use any data). We pay $80 a month and our data isn't even good on the first day of the month. It is our only option because of where we live but honestly I recommend just going to the local library instead of using this internet. Seriously, it's a scam and they should be put out of business.

Don't do it! It is the worst decision I've made. Horrible service, beginning with installers. They use a vendor, very unprofessional. The actual internet service is no good. I have to call every other day so that they can send a refresh signal. I finally decided to cancel and they offered me their fastest package at the same rate, still having problems. Cannot even download a pdf document in a decent, reasonable amount of time. Terrible service... don't do it.

If you are looking for a reliable source of Internet service for entertainment purposes - then do yourself a favor and make sock puppets for the family instead. The reliability is TERRIBLE, the customer service is only slightly worse (and that is saying something). For the duration of my contractual obligations, I have finally resolved myself to expect nothing from HughesNet and they never fail to meet those expectations. Save yourself some money and a great deal of aggravation and do not sign up with this company.

The day I order HughesNet it didn't work. Had to spend hours on phone trying to get it fixed and ever since it's been pure Hell. Never could do a speed test. I had a high dollar wifi modem still took forever to get on and when you call it's a joke they don't know anything. I final had enough and after a year and a half I cancelled and lo and behold I ended up with a 160.00 bill. It's suppose to be 15 a month left on your contract but when I questioned it she tells me it's not calculated like that. This had to be the worse internet service out there. Do Not use them. You will come to regret it. Such a scam. Their crap doesn't work like they say. Buyer beware.

The worst installation and customer service I have ever seen. The installer only set up one computer and did not explain how the satellite service required a different networking process than standard internet. The D-link router would not connect to wireless computers and customer service refused to discuss the router they provided because it was a third party system even though they just installed in an hour prior. I was sent to D-Link customer service who said only Hughes Net could perform service on this router. Back and forth over and over and no one would try and solve the issue.

Very poor service. Do not use under any circumstance. We have had problems all summer and fall (2016) with our service going out. Every time you call customer service, the first words out of their mouth is "there will be a $29 service call fee". After 4 service calls and me cutting down several trees in my yard (ground mounted dish), the technician finally told me it wasn't trees blocking my service but rather a bad transmitter. Oh well, I didn't need those trees anyway, right. Now comes today, 1 Sep 2016. We are moving and have sold our house. Since we will be motorhoming the rest of our lives (retired finally) we had to change our address to a PO box so someone could check our mail for us and forward it periodically.

My mother bought this service because they did not accurately explain to her how the data usage worked. A 10GB plan (valued at $60 per month) has managed to be completely used in two evenings... This a total and complete scam. I have never been so dissatisfied with a service. They trick people who aren't very informed of technology or cannot get another provider in their area. And then because everyone quickly realizes how bad the service is the cancellation fees are through the roof. This company is just cheating people out of their hard-earned money.

My credit card expired and we had our service cut off. I was joyous -- finally a reason to sever ties with service that was mediocre (at best) for years. I called beginning of April and told them I no longer wanted service. We had been with them for nine years with the most recent modem upgrade three years ago so we were clear to cancel out of that two-year deal. I told them they no longer had ANY permission to try and charge my credit card and no, I would not give them a new one; that I would mail the last $61.54 to them and that if anything else came up that they should mail me a bill and if I didn't pay it to send me to collections but DID THEY UNDERSTAND THAT THEY DID NOT HAVE PERMISSION TO CHARGE MY CARD ANY LONGER? Which they already said they could not do and that's why my service was interrupted and this conversation was even happening. They said they would send me a box to return gear and if I didn't after 45 days then they would charge me $300.

Dial up speeds. Data caps are a rip off. You can look at a shows size and watch it then the internet cuts out before you have used your allowed data. For example: you call up and buy 500mb at a time for $5 for each 500mb and spend $20 to get 2.5gb and watch a 1.4gb movie and it stops half way through. We just spent $20. to watch less than one movie from home. What a rip off!!

Wish I could give no stars. First off, terrible internet service. Barely worked. When I cancelled, they didn't tell me to take a part off their satellite when I was to return the modem and charged $300 for it. The service tech never mentioned it on the phone. They claim they put directions on the box but there was nothing there. Sounds like a scam to me as that's a way they make their $$. Very rude and poor service. Save yourself a headache people, honestly. I never write bad reviews but HughesNet needs to be shut down.

PLEASE READ ALL THE REVIEWS BEFORE YOU DECIDE! THIS SERVICE IS A SCAM! It is an internet service WITHOUT SERVICE! Beware! They will also try to lock you into a 2 year contract while they have you on the phone... You will be billed for canceling. It's just a poor choice all the way around.

Got a new credit card and updated HughesNet billing on our North Carolina account. HughesNet turned on the service that was paused for the winter and took over $300 from our checking account. They never returned the money to me after dozens of calls so we just kept the service and ate up the credit. Got to the mountains this year and they had already turned on my service, however, it wasn't working so I had to spend hours on the phone yet they had the nerve to charge me for the month it was on even though it wasn't working. We were one month shy of our 24 month contract so we decided to cancel and pay the one month fee. We were sent the box and immediately returned everything.

HughesNet has been an absolute nightmare to deal with since the installation of my internet. The installer had a 10am appointment. Didn't show up until 3:30pm. I purchased the router from him at an additional cost and he said my card didn't go through however I checked my account and the money was debited but he wouldn't leave me the router! Then on three separate occasions they have debited my account stating different excuses each time. I sat on the phone over an hour and given the runaround as to who I had to contact for the refund eventually I got the money put back into my account. However this time "Aug 15th" they debited my acct $215 and still no refund. Avoid this company at all costs. They are horrible!

I signed up one year ago and told Guy on the phone that I would only be staying here a year and I was unsure of where I would be moving to in the next year. He assured me on the phone that if I was going to an area they didn't offer the service or I couldn't have a dish put on the building there wouldn't be a cancellation fee. He also stated that this is a recording line and it would be in the records, that was a lie. He was not recording that part of our conversation, it only recorded when he wanted to record. It is clearly in my lease that we cannot have any dishes on the building and the person from Hughes Net I was talking with to cancel service didn't even want to see the lease. I would NOT USE them again and I would not recommend them to anybody. Keep away from this company. They lie.

Horrible service. 3 times I can't get all the equipment delivered. They did not care for a customer who is new and had a bad experience.

I spent 2 HOURS on the phone with these people yesterday trying to resolve issues with phone service. The most incompetent, least knowledgeable people I have ever dealt with. They were supposed to install phone service when my internet was installed and they "forgot" to put it on work order. They sent me the necessary hardware but when I experienced problems getting hooked up, I called customer service and it was an absolute nightmare. Because of where I live this is the only service available, but DO NOT COUNT ON ANY TYPE SUPPORT FROM THESE PEOPLE!!!

I attempted to hire Hughes Net on 2 occasions: the first on July 13, 2016 and again in August 2016. The first time, the sales guy WAY over sold me on the biggest, most expensive plan and told me that getting this "Frontier Secure" added service for an extra $13/month was *absolutely necessary*. After waiting weeks for an install, their installer was a no call, no show to give us internet service, so I cancelled my Hughes Net order. I was told that I also had to call Frontier Secure separately in order to cancel that add-on service that Hughes Net added without my consent - they are a different company. I called Frontier Secure and they claimed to cancel the order but now 2 months later, the charges were never reversed and they are still charging me.

Be aware of this Hughes network system. After receiving equipment, we found out that it is not compatible with our camera system. The internet was slow and there was never any connection to the internet sometimes. We called and complained regarding the service. We informed them that we are sending back the equipment and canceling the service a month in advanced. We were Never told that we would be liable for the cancellation fee which is $449.19. At first initiations, we were told that if the system was not working, we would be able to return the equipment back to the company. 3 months past and they could not find the equipment.

I am currently on the phone with HughesNet customer service department patiently waiting while they process my early termination request. Now I have been transferred over to Cathy from the account management team, who really is offering me the same thing all other representatives have and I just don't see the point in dragging the relationship out any longer. From day one service has been so slow that I would get frustrated and just use my cell phone. Every time you call they want to drag you through pointless remote testing of the "EQUIPMENT" and I am sick of it. GOOD BYE! Hughes horrible dot net. Also early termination is $355, flushed right down the toilet. Look at it this way, I save over a grand in monthly payments. Absolutely ridiculous???

Hughes Net is the slowest internet service I have used since dial up. Often can't watch a YouTube video. Can't handle investment account speeds to even load a screen in a reasonable period of time. My phone hotspot is at least twice as fast. Avoid at all costs!

We signed up with HughesNet thinking it would be an improvement over our small local service provider. We were assured the service would provide faster, better internet service and although there were date limits, since we were not "gamers" we could easily handle 4-5 electronic on our subscription. We were unable to stream Netflix at all; we couldn't run over 1-2 electronics at a time and then you would receive multiple "Page cannot be accessed" error messages. You might finally open a website after 3-6 failed tries. Upload was extremely slow.

Maybe I can save someone the grief before they get reeled in by HughesNet. This stuff should be against the law. So slow. I don't even use my computer just iPhone and data goes to nothing in less than 10 days.

My complaint is like all the other complaints! You get locked into a internet service, and are unable to get service! Time it's over, you're paying way higher prices than advertised, or pay the opt out price of hundreds of dollars! This company has all their ends and outs covered! To the point of getting you so frustrated, you hang up on them! Who knows a class action Lawyer who would want to take on this massive scam company, in a Class Action Lawsuit! Such a Lawyer would make lots of money!

I signed up with HughesNet because I was promised service in my area. Service was very slow and more often I had no service. The service I did have only lasted for a few minutes. I had many calls with them to try and fix the problems, with no luck. But no one mentioned that they could not service my area. I paid out a lot of monies for just the two weeks I was with them. I feel someone should have told me that service was not available in my area. Very sad and unhappy.

The slowest internet you'll ever have. You might as well be throwing $100 plus out the window each month. We had to get this because the area we live in, it's seriously horrible. Not one good thing I can say about Hughes Net.

Had HughesNet out and it never worked and I never used it. Cancelled and they charged me hundreds upon hundreds of dollars for "early cancellation". Called to speak with them and no one was willing to help me in any way. Very poor company, very poor customer service. I would suggest no one ever consider using this company for any reason.

I got HughesNet internet service because it was associated with Direct TV and that had been very reliable. The service has rarely worked since we got it several months ago. When I called for help the first time, they kept me on the phone for an hour directing me to change various internet addresses on my wifi. After this fix, the service worked for a day or two and then began failing. The second time I called, they told me that my Hughesnet satellite dish had moved and was no longer set on the satellite. They told me it would cost me $125 to correct this problem, but if I called after the service call, they would give me 50% off. The satellite dish was on the roof and no one touched it, so this was a very strange explanation.

I signed up with HughesNet in January of this year and has proved to be one of the biggest mistakes I've made thus far. I've had nothing but trouble from slow speed to constant kicking me out. I've called numerous times and have even written reviews they sent me and said they would call the next day to discuss the issues in my review. That never happened.

I have HughesNet now and I absolutely hate it. I have had their service a grand total of two months and it has taken me one month to know that I cannot wait for the two year contract to be up. The service is impossibly slow after my data allowance runs out and as a college student who relies heavily on having an internet connection I'm not sure what I am going to do when classes start again, right now I rely on my cell phone carrier's data to close the gap between the time my data runs out on my HughesNet data plan and the beginning of the next cycle. My cell phone carrier's internet is faster and that's after they've cut my high speed data off. I'm absolutely miserable with their slow speeds and when my contract is up I will not be renewing my service even if it means having to live without the internet.

Cable internet does not come to the area that I live in so I had to settle with satellite internet. I had read terrible reviews about the companies available to me, including Hughesnet, but since I had the opportunity to work from home, I had no choice. When I called Hughesnet, I informed them that I would be using a work phone that connected through my internet. They didn't skip a beat and signed me right up. They said that their internet would work just fine for me. I had it installed one week prior to the date that I was to start working from home. Though no fault of Hughesnet, it took my company 5 additional weeks to get me everything I needed to work from home.

My husband and I had to get service with Hughes Net as that was all that was offered in our area. After 2 years of dealing with their terrible customer service and internet we were finally able to switch to Comcast. When ending my service I was told I would be charged 145.00 to end out the remainder of my so called contract (was not informed I was in a contract) and was told the would ship a box to mail the product back. Almost 3 weeks a empty and I mean empty boxes shows up. No padding to pack the equipment in. No instructions on what to send back. Nothing. I packed up everything. We had shipped it back. 3 months later we receive a charge on our credit card for 206.00. After contacting them I was told we did not ship the product back in time. I had to dispute the charge with my bank to get my money back. They have to be the worse company to do business with. DO NOT USE THEM. AWFUL!!! JUST AWFUL.

We recently moved to the country and signed up with DirecTV for TV and Internet - they pushed us off onto HughesNet for the internet portion of the agreement. At the time, we were moving and things were hectic and being from the city we thought, how bad could it be? Sounds legit, they SAY it's internet service so it HAS to be internet service RIGHT? WRONG! There is a huge data cap, the weekend the service was set up we watched 1 30 minute program on demand and rewound two movies to start at the beginning and that used up our data for the MONTH! We called when the service wasn't working and was told that we were using too much data. The next month we tried to be careful and not use too much, it was all gone in two days. DirecTV has this feature where you can rewind a movie if you catch it in the middle BUT...it uses data so, we can't use this feature.

I hate I got stuck in this 2-year contract. I'm waiting on my third modem. I've been in the contract for about a year now. My landline phone is down too at this time. I will be cancelling real soon.

When I first signed on with HughesNet, I bought my equipment, paid for it! About three days before my first billing cycle was up, noticed I was unable to download Netflix, contacted HughesNet, that is when I learned I had used all my time. In order for this not to happen again, I purchased an upgrade to allow more time. This went into effect 24 July 2016. Today I tried to download a Netflix, today is 09 Aug 2016, guess what, no time! HughesNet says that on 24 July 2016, between 0800 and 0900, I used almost all my time allowance. How? I live alone, Smokey, my dog doesn't know my passwords. Sad part is neither my pad, nor my laptop have been used very little this month! How can they get by with this? Are there no checks and balances for this service?

When I subscribed to HughesNet, I told them my main reason was to watch videos. The technician was late arriving to install. After he installed the equipment, he told me it would be at least 24 hours before I had service. I did not once receive service without talking to tech support. I spent every evening on the phone with tech support for at least an hour or more. They final sent a technician out, He said "Oh, you have a faulty antenna. I will call you to let you know what they plan to do." I never spoke to him again. At the end of three weeks with no service, I told them I wanted out as they offered me 30-day trial. Then they had the nerve to bill me for the "three weeks service". I told them I felt they owed me for my time. Now they are threatening to ruin my credit. I would not recommend this company to my worst enemy.

I am in a rural area and this was my only choice for Internet for several years. It was a step up from dial-up... My family and I learned to deal with the "threshold limits", couldn't watch movies, couldn't play video games, couldn't enjoy the internet. High speed Internet came available May of this year and after 12 years, I could finally get high speed... Happy day! When I cancelled with HughesNet they were nice very thankful for my years of service with them.

I cancelled my Hughesnet service on August 1, 2016. They told me they were sending a box for me to send back the equipment. They also told me I had to take the radio transmitter off of the roof of my house for which, I had to have my husband and a friend borrow a ladder get the radio transmitter off the roof. Needless to say the return box arrived at my house this past Monday with a note stating that if the equipment wasn't returned in 21 days they are going to charge me! Will see about that!!! They were the ones who installed it all. They have all the equipment needed.

HughesNet provide a sub par service for rural areas and although having to use the service for many years paying a PREMIUM, the disconnect service is a SCAM! They sent me a box with a return label that I returned the equipment and it was returned back to me as not deliverable. I was then charged $318 out of my account, after the box was returned to sender. In addition, they expect you to remove some device from the exterior that I had a technical person look for and could not identify.

I moved to a new home, so moved my service to new home but they were unable to get me service. So the account was canceled and closed on the 29th of July and received email confirming the account being closed and they had already charged my credit card on the 25th of July for Aug. So now they refused to refund the full amount to me. I have spend hours on the phone with these people. So called again on the 4th of Aug and was told to call back in 24 hours and they would refund the charge. So called back on the 5th of August and then was told they closed the account on the 4th not the 29th and would only refund me $39 not the $62 they charged me and would take 45 days to mail me a check. I wonder how a company can operate the way they do. I would tell anyone to never use these people!!!

I can't thank you all enough for taking the time to leave reviews! I contacted HughesNet to inquire new service. I could not get through and decided to go online and set up appointment that way. I went through the steps and at the end of everything, I was given a error message and had to call anyway. I called back, placed on hold for 25 minutes!!! While I was on hold I decided to check the reviews on this company! Every single review I have read has been negative. I started rethinking becoming a customer with this company. I decided this wasn't the company for us, and I would rather stay with my hotspot. Thank you ALL for taking the time to do these reviews. It really does help!!!

We went with HughesNet basically because of the advertisement on the TV. When I talked with the customer service person he explained how fast their Internet was and that he used it himself. We decided to go with them based on the above. Do not use this company, they will take money for nothing and then they want money to cancel. How is it that the FCC allows this shoddy company to continue, is beyond me!

DO NOT USE THIS COMPANY FOR INTERNET!!! They sold me a plan of 3-5 megs, said it would be cheaper and faster than what I had and after taking off work for install and buying a modem, paying around $200. I couldn't even get Instagram on my phone, no Netflix and no Hulu. Turns out I was getting 1 meg and wasn't able to get the 3-5 in my area which I was promised. After over 3 hours on the phone in 3 different conversations, I finally got SOME of my money back. These people are of low integrity and you can't even talk to an American, so DO NOT USE THIS COMPANY!!!

If this is not the sorriest internet provider on the market, I would hate to see what is worst than this. THE ONLY REASON I HAVE IT IS BECAUSE OTHER PROVIDERS WILL NOT RUN INTERNET ONE HALF A MILE OR SO. I would have dropped them long time ago. Someone please put them out of business and I will be glad to move somewhere else.

This is the worst company I've ever had to deal with, they completely lied about the contract and the service they would provide. The service doesn't work and now they want money to cancel. I spent the first 30 days trying to get a hold of them and troubleshooting with them.

I would never recommend this service to anyone. I got this service for my daughter who is a single mother that needed the service for college and streaming movies. The girl who sold me the contract said she uses it herself and could stream all month long. The install was a joke. I had to run a new cable and ground out their own equipment properly, because it took too long to get someone out there to check why the internet was dropping out all the time. I have my own business and for life of me don't understand how they have been in business since 1971. They must have changed ownership recently.

I was very happy with Hughes Net until I had a problem that required a service call. After several calls to customer service I was told there were no service men in or even close to my location. The closest to me was 2 1/2 hours away in Fresno, Ca. I talked to them 3 times for appointments and all three times they never showed up. Not even a phone call to say they weren't coming. I kept calling customer service to complain and they couldn't get any cooperation from the service men either. Finally I called and said if someone wasn't here I was canceling my service. A guy from the east coast was called to help them out. Very nice man. Made the comment "No wonder they didn't want to come. It's a really long drive." YOU NEED A LOT MORE HELP.

It is almost a month since we have had Hughesnet Satellite internet. Worked intermittently for a few days. Very poor signal and practically unusable internet. It is a joke. If it really does not work, why not just say service not possible. Now I am tied to 2 year contract with them!

I cannot believe how they take advantage of their customers. They charge for mega fast service but provide the slowest speed possible with a limit attached. They use two things against their customer. 1) The lack of knowledge of what the money they are paying should provide and 2) the fact the community has limited choices. This makes this one of the worse companies ever. Avoid like the plague.

I ordered HughesNet in 2014. I had to wait for weeks until they were able to install the system. The man who came out was beyond rude and angry that he was unable to get the system to work and left. I had to call them again and this time it only took two weeks to send someone else out. The new tech took hours and the internet lasted less time that it took him to install it. I contacted HughesNet and asked on Dec. 11, 2014 to cancel the order.

As I have read on many comments on here, I have never been as dissatisfied with a company as I am with Hughes Net. Our 2 year contract will be up in about 6 months and there's no way we would renew our contract with them. Our internet has been a complete disappointment since the day we got it. We pay double what most people I know pay, and the Internet is completely worthless!! We have it for about a week maximum of two after our data resets and then we are out for the month. The pathetic thing is that we don't even attempt to stream anything. The only thing we do is internet surfing and social media. Plus we both work full time and are hardly home to use it. I don't know how they get away with such terrible service and ripping people off but I only hope people are smarter than us and read these reviews before locking into regret with them for 2 years!!

I subscribed to Hughes net about 4 years ago. Since I have had their service I have had an extremely slow internet connection. I upgraded to Gen 4 for better service and the internet goes out on a daily basis. I go to use my internet in the morning and I have to unplug my router and plug it back in several times to use the internet.

I recently moved to Texas in a rural area and asked if the 59.99 package would be enough. She assured me definitely. I had explained I only play Facebook games that I have never downloaded any music movies or videos which I still have not. This was May 7th 2016. On May 29th I had considered going to a less package. What a mistake. I still had 60% and from May 29th to June 7th it was gone. The 60% left all in 8 days. Since then I have had to upgrade to 84.99 and after 15 days I am at 0 again. I have called and all I get is hogwash. I have been using a lot. I have been playing Facebook games for many years and have never exceeded the monthly allotment. I am so disgusted with this co. it will never end. What's in store for next month?

Company claims to offer Internet service then forces you to stay with a contract with costly early termination fees. They do not guarantee usable Internet service, and have horrible customer service. They will damage your home and roof with installation and not care. And after spending hundreds of dollars you will still not be able to even check your email. Please save yourself some money and frustration and do not use this company!! Spread the word!

I've had this company for several years and I've had nothing but trouble out of them. I have to call them 3 to 4 times a month to reset my service in their main office. I'm in the country and not a lot to chose from as far as internet service goes. I have a smart TV and I have Netflix and Amazon as a app to watch movies. Well forget that with HughesNet. They told me "we don't recommend you watch them" because it will run my data out. If you are with HughesNet you only get 10mbps a month. I've called several places and they offer 150 to 300 mbps a month or unlimited. My experience I will never go with HughesNet again. It has been a nightmare. Luckily my contract has ran out so now I can do what I want.

Had Starband internet at a remote camp in the middle of Alaska since 2005 and of course after them going out of business last fall switched over to HughesNet. I use it for email and some phone (when working okay) and for basic communication and don't expect video or fast downloads etc. I feel bad for people that have to use live support as it sounds like often a terrible experience but I would like to say HughesNet is a world ahead of the Starband I had for many years. I was a certified installer of my own Starband equipment and the ease of installation and services and info available right from the modem are light years ahead of Starband which was a very complicated and user unfriendly system. Quality of bandwidth and connection is better and quite usable.

Worst experience ever. We had service in our family members name who had been living with us at the time and decided to switch it into our name once they moved out. A week in we were calling HughesNet every day with problems, finally cancelled OR SO WE THOUGHT. And come to find out we have been charged for the past 6 months for service we haven't used. Literally have had everything taken out because we switched to service electric. They will only give us back two months of our money so we're SOL with the rest of the money they got to run off with! I'm a mother of three and can't catch a break! ANYONE IN VERNON NJ AREA DON'T BOTHER WITH THIS SERVICE! THEY'RE HORRIBLE!

We ordered services with them about a month ago. When we were inquiring about the services, nobody ever told us that we would be getting limited data of 10 GB. We were told we would be getting about 10-12 Mbps speed, and that would be enough for 4 people to use. Now, after 4 weeks of us being out of the country we find out that our internet is super slow, and when we called customer service, we were informed that our data is over limit. This is the first time we hear about limited data!!! They should train your representative BETTER!!! We actually ordered services through CHAT on the website.

I just got the service on Saturday after moving into my new home. Find out today that I can't use VPN and work from home with this service "never mentioned". Can't even download Netflix as doesn't show I even have internet. Takes 10 seconds to open a page and the gal "Ashley **" says that I should be happy with that as is good. They want me to pay 120 to have a tech come out, say tough, "We got you on a 2 year contract." This is the worst experience of internet, customer service and a company overall that I have ever dealt with. They should be turned in the BBB for scamming people.

We could not get internet from anyone else in rural Wyoming while at a family place. We pay $87.64 for a connection that is slow, frequently disconnects (like many times a day I have to unplug and reconnect the router). It can't really stream audio, nevermind video, and it is so difficult to do any work, even simple text that my family often has to drive to a cafe 15 miles away just to get a better connection to send and receive email. This service is a complete rip-off and they know we are trapped with no other choice. So infuriating.

I have internet connection less than 50% of the time. Lost my connection at an alarming frequency. For example I've been trying to schedule some bill payments for two days, keep getting disconnected after I struggle to connect in the first place. Takes up to 18 hours to download a book to my kindle. Have 13 months left to endure this awful and slow internet service. Don't recommend this company for anyone!

When I signed up I was told that my service was going to be 19.99 a month for phone. I signed up on 5/25/16 but I was not able to use my phone until 6-12-16. At that point I could only call out so I called them and then I lost all phone service until 6-19-16. I would call everyday between May and the day I got it and was told to wait 24 hours and call back if I didn't have it. I can't even count how many hours I spent on the phone. Not once was I able to talk to someone in the United States of America. The only people I could talk to were in the Philippines. Now I called and I am told that the service is not 19.99 it is 29.99. The only reason went with this company is because it was 19.99. Well I was told that the representative misinformed me that they were not going to do anything about it. I was stuck for the 2 years. When the installer was to show up at 8 am and he called at 10 and said he wasn't going to be able to come 'til 6 pm.

My husband and I live in Harvard IL and purchased internet service through Hughes Network Systems. We were told they were the only provider in our area. We were unable to use 2 home PC's with the service even having purchased exactly the brand of router they told us to. We were constantly being disconnected and it took several minutes to navigate from one internet page to the next. We removed our router and tried the service with one PC and had the same problems. At this point, we contacted Hughes to disconnect service and we were told that we had to pay a $250 cancellation fee. In a nutshell, their service stinks, and they charge you to cancel your unsatisfactory service. Don't do business with this company!

I deny that I owe Hughes Network Systems the $493.11 stated in letter of 27 Jun 2016 based on the following facts: Hughes Network Systems had entered into an agreement with my wife to supply internet services to ** beginning MAY 2015. Prior to the end of the first 30 days of our contract with Hughes Network, my wife called Hughes Network and discontinued the internet service, and I was so informed.

Please avoid these people and do not believe anything they say. They have scammed me for the last penny they ever get from me. I explained that I was getting this service for my grandchildren that lived in an area with no internet service so they could watch movies. They never once told me that after 2 movies their internet was used up for the rest of the month. Also more money was drafted from my bank account than I was originally told. I called to ask them why the service was not working and they said our data was used for the month. They told us to go in and change the setting on the netflix and see if that would work. Also was advised to purchase a new modem which we did.

I contacted HughesNet in February in preparation for our move to Texas in March. They sold me their satellite internet, phone and DirecTV. I signed a 2-year contract with them. Since it's been installed I discovered that there is a cap on high speed data that we reach during week 2 of the month. After that you have to buy more at a high price. My bad, I didn't read the contract close enough. I was not informed of this on the phone at purchase time. Now, I've been having trouble using the DirecTV On Demand feature. It won't download anything or it can take 2 days to download a 30 minute show.

Living out in the country is not easy when it comes to internet services. After not being satisfied with DSL I decided to go with Hughes Satellite. What a mistake it was. I had very poor internet with downloads speeds of 1.62 megabytes. They never could fix the issue and I spent hours on the phone with them. The company hires a different company to install their service and hires another company to do the troubleshooting. After hours of spending time with all of them on the phone (minimum 2 hours and as much as 3:15 hours on the phone many days in a row), I decided to cancel the service.

Signed up with Hughesnet on 7/13/2015. Rep didn't bother to mention anything about a credit check just went ahead and did it. Seeing as my credit already took a hit I had to go with Hughesnet. Specifically asked the rep how VoIP works on Hughesnet and he boasted how great it was. Advised the rep we needed to use a Verizon cell phone booster as well. He told us that would work as well. When we got the internet hooked up I asked the installer many questions before he hooked everything up such as if I would be able to do port forwarding. The installer seemed unintelligent and told me I could. Meanwhile during installation he proceeded to use our bathroom and stunk up the whole house.

I had HughesNet for two years. At the end of the contracted time I moved to another state that had better and cheaper service. I called 2 months before I moved and no one said anything about returning equipment. In fact the customer service begged me to keep my service and said they would give me my last month free. Nothing was mentioned about returning anything! Now I just received a $300 charge for the equipment. $300 for a 2 year old modem?? What world are they living on. This company is a top 5 worst company operating in the US! Unless you live on a polar cap do not use HughesNet!!!

I've never been more mislead by a company as Hughesnet. I was made promises of how great the service would be and the capabilities and what I was told by the representative couldn't be less true. If you're considering this company do yourself a HUGE favor... Put this company completely off the list no matter how bad you need Internet service. You WILL BE DISAPPOINTED. I'm baffled as to how this company is allowed to do business. Don't make the same mistake many of us writing reviews have made. I'll be on the roof tomorrow removing this junk off my roof. DO NOT MAKE THIS MISTAKE! If you do any type of streaming your data will run out in the first week. If you have this service CUT YOUR LOSSES NOW or you will be miserable even longer.

Speaking to customer service is difficult as they just repeat their script that you have to pay a fee to cancel. There should be no fee if the service is not even basically effective. I just need internet for emails and web browsing; uploading a document takes forever, and often fails. Pages stop loading and time out. Total waste of time!

Nothing but issues from day one of service. You are better off having No internet at all than signing a contract with these criminals! Hate is a strong word that I try not to use often but I very sincerely HATE HughesNet!!! I would love to see their retention numbers on how many people actually stay with them after the contract has ended. I strongly regret signing up with HughesNet and now I’m locked in for 2 years. Their reps are not knowledgeable and customer service is a joke!!! Due to HughesNet errors, my account was drafted the wrong amount 3 months in a row causing overdraft fees. After the 2nd issue a rep said that if it happened a 3rd time that they would then allow me to cancel my service and waive the $340 termination fee.

We started with Hughes Net in April! We were signed up by a "local" company. He didn't tell us about the "data allowance"!! We ran out of data in a week! We keep calling and they give us 2GB free... lasts for a few days. We don't stream, watch movies, etc. We should not be running out of data. It is just their word against ours! [I read all the reviews... but what I really want to know is WHAT CAN WE DO!!!] We are stuck with this awful company for nearly 2 years... IS THERE ANYWAY WE CAN GET OUT OF THE CONTRACT WITHOUT HAVING TO PAY THEM SO MUCH MONEY?