EarthLink Reviews

The following is a summary of my situations: 1. On or about January 3, 2008, I contacted EarthLink due to web domain profiles that existed under my account that were set up without my knowledge or authorization. 2. On January 11, 2008, I contacted EarthLink again regarding additional web domain profiles that existed under my account; again set up without my knowledge or authorization. 3. On January 15, I contacted EarthLink due to problems logging on. This was due to unauthorized access that included changing the account password. 4. Again on January 15, I saw a $65 balance that was applied due to another web domain being set up without my knowledge or authorization. 5. On the afternoon of January 16, 2008, I contacted EarthLink due to my inability to log onto my account and the message that my account was inactive. After spending 45 minutes on the phone, it was reactivated. 6. On the evening of January 16, 2008, not even two hours after having my account reactivated, I found that my account was deactivated AGAIN. Currently, my account is still not active and I dont have the slightest idea of when it will be reinstated. I have been told that my account has been deactivated due to fraudulent activity; I have never committed any type of fraud and I resent being treated like a criminal and essentially being put out of business. I was told that it will take up to 72 hours for my account issues to be resolved; this is absolutely unacceptable.

I'm tired of calling and emailing them. I cannot believe how horrible their service has been. Each person I have talked to apologizes and says they will take care of it, but that never happens.

Dear Mr. Huff: Heres the history: I was advised by your service representative on September 16, 2007 that we could get DSL service on the above two telephone numbers. I placed the orders and we received the two modems four days later. I installed the modems but was never able to connect either phone line (separate computers) to Earthlinks DSL services, despite at least 15 phone calls to your representatives in the Philippines and India. On September 30, 2007, after another frustrating attempt, I was advised that it was technically not possible to connect our telephone lines to Earthlinks DSL. Therefore, I canceled our services which in fact, never got started in the first place, within the 30 days notice as required by your rules as posted on your website. Attached is a copy of the cancellation letter I sent by certified mail along with evidence it had been received within the required time frame. I also am including evidence that I returned the modems.

In the meantime I have repeatedly been billed, both on my credit card and by direct invoice from Earthlink a total of $581.98 for services I never had. I have been billed on separate occasions $149.95, $158.35, $44.25, $44.25, $168.53, $3.70 and $12.95. I have indicated to my credit card company that all charges from Earthlink are fraudulent as are all charges invoiced to me directly from Earthlink. Because of my prompt and timely cancellation I do not owe you any money and you should clear my account accordingly. I am sending a copy of this letter to the Chairman of the Board of Earthlink, the Federal Communications Commission and the Federal Trade Commission, Consumer Response Center and Senator Russ Feingold in the hopes that this matter will immediately be resolved.

I just tried again to contact them and the pin number I was give was suddenly inactive. I was forced to call the standard customer service line again (1-877-943-4435) which I've come to realize has no direct contact with offices in the states. To my dismay I came to find out that the complaint tickets I opened with the state side tech office were suddenly closed with no stated reason. Every time I asked to speak to a manager to file a formal complaint, I would get bounced to someone else would ask me for all the account info AGAIN. Or, I would get I'm sorry sir, all the managers are on calls. I don't know what to do at this point. I'm at my wits end. This company's customer service is as bad or worse than the actual internet service they provide. All I want at this point is a refund of my money, make sure upper management is aware of this shoddy service, and to make sure other Philadelphians do not fall victim to this horrid internet service.

A week later it arrived and I was charged. I called and they promised me a refund and a shipping label to send it back. I did get my money back but no label ever came. I called several times, it still never came. Then I was charged again.

It has now been 2 months and 15 phone calls. Every time they say they will send a shipping label and refund my $99, but they never do.

When I contacted the company, the rep. said that the person who I spoke with the first time gave me the wrong plan, so they started charging me after 500 minutes. After I repeated myself to him, he said he will update my account by giving the right plan with unlimited long distance and will stop the automated payment and credit the money to my account. He did update the account but failed to give the credit for the money that was taken out of my bank account. Ever since I have been trying to speak to a Supervisor in order to rectify the problem for about 2 months; no Supervisor from the company had contacted me. They disconnected my service on 11/23/07 for non payment because as I always told them I won't make any payment until I discuss the matter with a Supervisor so an adjustment can be made.

I had returned checks and paid overdraft fees because of unexpected withdrawal from my account. I have to use my cell phone during the days because I don't have a home phone. All of that stresses me out. Please help.

I was disappointed because they now had my business # I had for 5 years--and if I should have to change service I would lose my yellow page add, all past business references, 1000's or 10,000's of dollars worth of business. ... but I could not wait that long for service, I would be out of business by the time my computer was running. I need my computer to check pricing online etc...

One would think it to be an unreasonable request to ask of any business... Needless to say to my surprise I have received a $1953.86 early termination fee...

I was shocked and felt it could only be a misunderstanding. I have called customer service with One Communications and spoke with Alexa, Rich, & Rob-- to no avail. They explained to me it was not that they could not provide me service it was that I had to wait until service could be provided, therefore (no matter how long the wait) when I decided I could not wait for my phone service or DSL to operate my business and chose to go thru Verizon I terminated my contract-- which makes me responsible to pay termination fee's. I feel that where they could not provide me service in a reasonable amount of time it should be common knowledge I would have the right to go to someone who could provide me service! How could any business that was dependant on their phone and internet service wait that long?

I have also reviewed my contract with One Communications I signed a service agreement that said "Terms & Conditions Herein" which I assumed was on that page I was signing since there was nothing else. They last week sent me a copy of "Terms & Conditions", I had never even seen..... When I told them I never signed or ever even saw the terms & conditions, they said I should had asked to see it!! I feel this is a deceitful tactic, and I would had never, ever signed to the Terms & Conditions they sent me... I spoke with the Chairmans office Cindy (888)***-****.. and pleaded with her that I can't afford this bill and it is unfair. She laughed at me and said, well you signed the agreement to 3 years no matter what...so tell whomever you want and pay the bill. Whether they can provide service or not?How many other business's have they used deceitful tactics and taken for money.. There is also an automatic renewal so people who assume their contract is up and terminate will get killed on an early termination fee's. I can't afford to pay this after having to relocate my store and am desperate for relief...
Thanks,
Elaine ****
**** St.
Lowell, Ma.

(978)***-****

I believe Earthlink would have continued charging me for the mistake they made.

I have since learned from other Earthlink clients that using the Vista program they are unable to use their E-Mailing service. I had also asked Earthlink to cancel my services since I was unable to use the Internet and E-mail without their program freezing my computer. Earthlink refused and I've had it with them. For 9 days I tried connecting and getting them to help me - nothing worked.

I finally changed over to a cheaper and better service without any problems.

I have also had Earthlink internet service for years which I have paid through my local cable company. Today my email account was deactivated which baffles me as that is not part of my phone service. Earthlink is totally unscrupulous, and I have filed a complaint with the FCC today. I dread all the hours of fighting this will cause not to mention the potential damage to my credit rating. NEVER do business with Earthlink!

I called again and again for for a week on a daily basis, but on Thursday, September 4th, 2007 I found out that my contract was terminated by earthlink and charged $ 149.95 on 8/31/07 without my knowlege. I called, spoken to earthlink representative, I was told that she will request a refund for the $ 149.95 and will not further charged me. The next day I found out I was also charged $26.90 for monthly fee. I called again this and spoken to another representative, was told she can not refund the amount of $ 149.95 because I didn't finish the contract for one year, but I told her I did not cancel the contract; earthlink did that on their own.

I contact them every month and spend at least 3 hours on the phone to get my credit. I get disconnected at least 6 times in each 3 hour period. I talk to people in India who can't help me and keep transfering me to other people in India before I get disconnected and have to start over again 6 out of 10 times.

When I called about this, they conveniently didn't understand my argument. I tried discussing it with two different people and didn't get very far. Not long thereafter, my friends and family started complaining of the echoing and faintness of reception. I spent much time with tech support. Over the last year, I have had two or three different ata adapters sent to me because they are incredibly unreliable-for whatever reason--and I end up without a dial tone.

The reception has always been lousy, and so the last time I didn't get a dial tone and made three different attempts to remedy the problem with tech support, which handles multiple callers at one time (which wastes everyone's time) I decided to cancel the service. I contacted Earthlink the next day to let them know that my new provider (Cleartel) would contact them and that since I hadn't had a dial tone since June 6th, I expected to no longer be charged for the service. I was assured that there would be no problems and no more charges.

On June 19th, when I still had no phone service, I contacted Earthlink again and had to somehow go through my whole story again with another person, and was assured then that everything was in order. On June 29th I contacted Cleartel because I still didn't have service. They told me that Earthlink had only released my number as of June 27th. I called Earthlink again and had to start over once more. Once again, I got the scripted politeness of a person somewhere on the other side of the world that I had to explain this to, again. She couldn't understand me and I couldn't understand her. I asked her to slow down her speech so we could communicate. I finally asked to be re-routed to the States.

Finally, I spoke to a man in Texas who seemed to understand and agree with my frustration as to have no had a home telephone for 23 days and that it was wrong that Earthlink took so long to release my number. AGAIN, I was assured that all would be fixed, that I could maintain my original number, and that there would be no problems with switching it over to my new provider. I have just received a message from Cleartel stating that they are having problems activating my service. Earthlink had no problems taking business away from AT&T to give me shoddy service and support that was sub par. Now there are these huge obstacles preventing me from going elsewhere?

A week or so later they sent me an e-mail saying that someone would be at my home to set up my service on March 13th between the hours of 8am and 12pm (over a month after I first signed up for service). Since there was no way possible that anyone could be present for them to service my home, I called to tell them that this would not be a good time.

I was also outraged to see that aside from the initial payment of $39.95 for the equipment I received, they had charged my debit card $19.95 on 3/12/07 for installation fees. WHAT INSTALLATION? Nothing had ever been installed.

Everything that Earthlink support told me to do did not work.

On the 26th of October, my Verizon phone services were disconnected. I had not received the modem. As my phone services were discontinued (at Earthlink's request according to Verizon), I also did not have any DSL services. I was able to log on to my e-mail from work the next day, and read an e-mail from Earthlink which said: "We're writing to confirm that on 10/26/06, you requested to cancel the following service(s) for account number…..:" I had not cancelled this service - it had been done unilaterally by Earthlink, who later acknowledged that this was a factual error.

I attempted to explain this new problem yesterday to another technician that was extremely hard to understand only to be put on hold for 30 minutes so I could speak to a senior technician. I finally hung up. Then at 11:55 and 12 midnight I get a call from "Sam" an Earthlink technician. I was not pleased to say the least. So now I have a technician coming on Tuesday to check the line.

We work out of our house and have not been able to take phone calls, faxes, or make phone calls or send faxes. We have lost 2 weeks of work because of Earthlink.

When I called I demanded they return my money, the "supervisior" said he needed my current credit card to put the money back into my account. I was hesitant to do this, after my experience but he said this is the only way I could receive my money back.

This morning when I checked my bank account, I found they had deducted MORE money from my account, rather than giving me a refund!

I became so frustrated with thier non-existant service that I resigned. They informed me I would have to pay a fee for breaking the contract I had recently entered with the phone transfer and even though I feel that is unjust as I've been with them since 2001, I am so distraught I just want to go elsewhere, so I will pay. However a week ago 8/30 when I both resigned and signed up with another carrier, I was told the transfer would take a few days. One week later, I call the new carrier and am told Earthlink wouldn't give up my # until 9/13! They made me wait 2 weeks. In the meantime, my work/life is impacted as I use my DSL at home to communicate with clients as well as look up information on the web.

When a package arrived, with the necessary equipment, it became obvious that the changes and installation involved would be quite beyond my capability, and I returned the equipment with insured postal mail.

Earthlink has now advised me that instead of reinstating the original $20 per month, they will continue to permanently bill me the $40 rate, as it could not be reversed despite the return of the equipment.

After hours of phone and having tech support come out to my home, the result is that EL sold me a service outside of the boundary of their hub. The 3.0 service requires that the hub be no longer than 18,000 feet from the linear hub. My house is 21,000 feet.

This seems like an open and shut case, but EL said the company that came to measure stated that the house is within range - contradictory to the statement made by the technician that came to my house.

I have paid over $600 for the previous 12 months of promised service by EL and have not been able to use the service.

They continued to charge me at the regular rate of $41.95. Everytime I called I had long waits, talked to a different person, got different stories, but all simply said there was nothing they could do.

I was on the phone for over 10 hours at different times with their techs but they finally said they can't help me. I sent a letter to their corporate office and they never responded.

I received another bill 2 months later for $43.90 so I called again and was told that when I had made my final payment, they activated my account again using my Mastercard to withdraw the payments. This was without my authorization, in fact I had cancelled my card.

Again, I was assured that this would be taken care of but now the amount I owed was $68.12! I received another bill showing a credit of $43.90 but I still owed 24.22 because they could not charge my Mastercard!

I made several phone calls to the tech center to complaint about it, but it never helped. Funny thing is, I couldnt even go to their own website to read anything.

My modem tests OK; my phone line has been tested and found to be OK. I have taken my computer down to a neighbor and the computer performed OK. My service gets worse every day. I was a Hawk client, when Earthlink bought Hawk's dial up service. Our monthly payment is $9.95, significantly less than other Earthlink customers pay for unlimited Internet service. I wonder if Earthlink is trying to drive us away. Although I've had polite customer service from Earthlink, everyone I talk with tells me something different, and it sometimes takes hours over several days to troubleshoot the problem. In any case, the problem not only persists but gets worse every day.

I run my business out of my home. It literally takes me hours to do online what used to take me minutes. This monring, in the space of an hour and a half I was dropped five times. It took this site more than 5 minutes to load. I end up working weekends to make up for lost time. It's difficult to estimate how much this off-again on-again service is costing me in dollars, but in time, with the dropped connections, slow downloads, frequent called to tech help, and running around to neighbors to check performance with their phone lines, the interruptions in my work week have added almost 40% to the number of hours I have to work.

I have been on the phone with various departments (tech support, billing, TRON) trying to fix the problem. Each person would make me run through the same protocol - unplug the modem, wait for 10 seconds, restart the computer. Nobody seemed to know what was going on, but it looked like it would be out from 4-5 days.

I decided to cancel my service but they wanted to charge a $150 early termination fee. I was furious. If they can't hold up their end of the deal and provide me with steady internet service, then it should be my right to cancel at no cost! I believe they just try to wear the customer down, and if that doesn't work, they bully them with threats of early termination fees.

They won't respond to emails, but tell you to call in , where there is NO RECORD of what was said. Very convenient...No record. I asked to cancell my wireless because of the fraud stated in the terms of service. They not only charged me for a new month in advance, after I had a cancellation number, but also $175.00 in early termination fee. I will now sue them in court. They are a typical 21st century corp. who exploits their customers, feeling that the effort won't be worth the law suit. Have I got news for Earthlink.

Finally, on Monday, 3/20/06 he told them to disconnect us from this "service", and we would go back to our previous phone carrier - Alltel. As of now, 3/27/06 it has been 7 days since we told Earthlink to cancel our service with True Voice, and we still do not have a landline phone. The former carrier (Alltel) has told us that Earthlink still hasn't released our number back over to them, even though they kept telling us (either cell phone calls or live chat) that the account with their service was cancelled. They even sent us a label to send the equipment back.

So in all total, we have been without a landline phone for 12 days. Earthlink will not release our number from our former phone service carrier, and therefore, we can't connect up with Alltel again until Earthlink does this. I tried the Live chat on the "True voice" page, but it says it is busy....you must CALL. How can I call with no phone service!?! I have spent all of my cell minutes on the phone with Earthlink already, with no results. Earthlink has really sunk to new levels. Since all of this happened, I checked out Earthlink True Voice on the internet and see numerous complaints about it. I just wish my husband had checked it out before jumping on board.

I had a lengthy conversation with three Earthlink customer service persponel this evening. Jas, David and finally Betty/Supervisor. She offered me $98.78 which is half of my requested refund. This conversation took fifty-seven minutes of my time. Mind you I'd like to add that I had several lengthy conversations with Earthlink representatives last year from the beginning of my account with them, always unsatisfactory.

Today (3/11/06 5.30pm -6.27pm) I was informed by Jas that I had cancelled the account on 5/8/05 and he confirmed with a confirmation #. The other two reps after that had no record of this, a prime example of the inadequacies of Earthlink personel. Consumers can be guaranteed that Earthlink is way inferior in their capacity to take responsibility and accountability for inefficient communication and documentation.

Upon learning this, we have canceled the account. We are expecting that Earthlink will credit the overbilling difference.

1. Customer of Earthlink for about 4 years

2. Ordered DSL in August, was effective in September, billed in August, billed for Modem at $99 that was supposed to be free

3. Finally got DSL working late in September and was asked about a home networking router at about $7.50 per month. Agreed

4. Two weeks later received a PC card that I never ordered and the router never showed up.

5. Called about 3 or 4 times no router, cancelled order and was told if I cancelled I had to pay a $140 cancellation charge - never got service

6. About 2 weeks later I received the router along with a Return Material Authorization to return it. I did immediately.

7. I have been billed for the router and for the home networking service every month since September and have never had the service

8. Dec 05 filled complaints with my credit card company and BBB of Atlanta.

9. Jan 06 got a reply that I would be credited $121 and change - credit never happend got a new bill for $122.00

10. Contacted credit card company and they said we made a mistake and you are only getting $19.95 and if you don't like it you have two working days to make a new claim and by the way it takes us three days to acknowledge a FAX and you probably are too late

11. BBB sends me a memo mid February from Bill Quince (dated 20 Jan 06) that says he will credit everything back except the router which hasn't been acknowledged as returned yet (in three months)

12. 23 Feb 06 Earthlink shutdown my e mail and DSL service without any notice

14. 27 Feb 06 I call Bill Quince - too bad you are stuck because our accounts automatically suspend service - he doesn't have time to get involved. 15. 27 Feb 06 Atlanta BBB sorry I have been out of the office and can't get to your problem for awhile - send us an email. (email sent 26Feb06)

So here I am with my business on hold because I don't have any DSL or e mail service

I checked my bank acct the next day and I was -175.00 because Earthlink ran my card for $239.40 a whole years worth of service. I called Earthlink immediately and the CR told me it was an accident on their end and he would get my card refunded immediately and not worry about it. He said they would fax my bank a letter saying it was their fault. I called my bank then and filed a claim regarding the unauthorized payment and they said they could not refund any of the overdraft fees until Earthlink put the money back in.

I called Earthlink back and this time the CR told me it would take 3-5 business days before the money would go back into my acct. No one at Earthlink cared - they basically kept saying they understood and that was the best they could - it was a mistake. They were still trying to sell me their services and get me to sign back up. I told them after this no way.

All this technology and the knuckleheads can't tell one has not downloaded some kind of software and is using it? Driven Greedy sobs. And that credit that I have coming to me...well I can't get it back because I discontinued the dial-up service with them. And I'm never going to stop bothering them about it or talking about them in a bad light until I die. It's the only way I can shut up anyway. Hey! Earthlink!!! I want my credit coming to me.

I have gone back and forth like this since September 15, 2005. I have continued to receive satellite service throughout that time, though I was not charged. I have documented dates and times that I have called into Earthlink to get this resolved. That number is 31 times, but if you count the times I called in and never got to speak to anyone, but got disconnected, that number is 47.

I cannot believe I put my faith and life's blood into a company that, not only cannot successfully transfer a phone call without disconnecting the caller, but cannot get a satellite connection interrupted. I was told today, by Earthlink's installation department, that they were escalating the problem and expediting it immediately. I was also told the same thing on 2/1/06 by the installation dpt.

Today I was told this would be resolved in 7 business days, which is what I was told a week ago. I am putting Earthlink on notice that they have until 2/16/06 to have this matter resolved, or I will not be calling back, but will be scheduling an appt with my attorney to file a law suit. I am losing my job over this, as I work at home. I'm sure it wouldn't do any good, but I don't know where else to turn. It makes me ill to see Earthlink's commercials on TV, promise all of this excellent service and dedication to the customer. That has not happened in this case.

Doesn't matter that a company representative (Crystal) had told me that, they were not going to honor it. So after they issued me a return authorization (which took a week) I sent the modem back UPS. The UPS site told me that it had been signed for on 1/20/06 by earthlink. No refund has yet been issued so I called today to ask why. I spoke with Eric who told me that a refund would be issued 7-10 days from TODAY, 01/31/06. He had no idea why nothing had been done until we had called to question it.

Finally I got a hold of someone named Megan who told me to send a certified letter requesting cancelation. Also she said to write an explanation and we would not be billed for the time of the dispute. I did so that day and got my confirmation from the post office. Jerome M. Bryan signed for it. Then we got another bill. I called several times and no one will talk to you unless you have the password and fathers middle name. Then it went to collections. I tried one more time to resolve the issue today 1/27/2006.

Finally got the lady to put me through to a supervisor. But he only recounted the procedures policy and rufused to acknowledge anything and said he did not have the authority to resolve my contesting of the bill. I asked him if he worked for earthlink. He said yes, so I asked him to connect me to some one who did have the authoity. He said he could not do that. I asked him if he was an employee of Earthlink. He said they had a partnership with them. So I asked if they were a subcontracter and where he was located.

He said yes they were a subcontractor and located in the Phillipines. I realized that he had no authority and no one he worked with had any authority to do anything but offer apologies. They can only follow the procedure contracted to them by eartlink which is very convenient for Earthlink as they don't have to deal with anyone. And obviously don't care what happens. I am sending my payment off to the collection agency after I finish this. I'm assuming that my credit rating will be dinged and I will be out the money I am sending. I have my postal verification of the certified mail and a copy of the letter which I am making sure gets put back into the file cabinet. Very poor company to deal with.

I was also offered two free months of Earthlink at this time. Several days later I received a letter from the bank saying I had incurred an overdraft fee of $23 from the direct depositing that had occured. Earthlink then direct deposited me again on Jan. 4th. I now have $46 in overdraft fees and am demanding that Earthlink refund this to me. I have called Earthlink three times and also tried to straighten this out via online customer service and they have refused to help me with the overdraft fees.

On Friday, March 26, they made me repeat the same thing as Thursday until they finally agreed to open up a Trouble Ticket. So I contacted them on the earthlink trouble ticket 575578 and they said the engineers are working on it. So TRON group called me on Saturday at 4pm. What they did was disabled my Static IP to see if I am able to get my DSL connection. Yup. I was able to but with no static IP. So we played the Activate and Deactivate game with the Static IP all day on Sunday and Monday March 29.

Believe it or not they actually closed the previous ticket without solving the problem. So they opened another Trouble Ticket 576525. On late Monday night, the guy from TRON thinks it might be my static ip been shared by someone else. He recommend that I get a new static IP to fix the problem. So he told me to contact customer service today, Tuesday March 30. So I did. It's funny -- I called the customer Service to request a new IP.

I have spent over at least 14 solid hours of phone call and chat with their tech support and it's not going anywhere.

Earthlink refused to wave the early termination fee for something that wasn't my fault. Instead, they wanted to offer me a credit towards next month service. This made no sense because I couldn't use the service now and I didn't want to try and use it in the next month. When I asked if they could count my credit towards the early termination fee, they said they couldn't do that. They could only give credits towards services, not fees. This by far was the worst excuse or explanation I have heard in my life.

I have spent several thousands of dollars on Analysis Software and data feeds to support my investing activities. I have purchased a subscription to an online Options analysis database. I have not been able to use any of these things for a month and there is no end in sight.

If they're not going to honor their offers, they should not be allowed to advertise them.

Earthlink breached their contact with me before I ever cancelled the service. I have been robbed. Maybe Earthlink is not concerned about the possibility of class action lawsuits. It is, after all, the "small" people like myself who keep Earthlink up and running by purchasing this product. I may not have purchased this product of my own free will, but I do have communication skills and I will never reccommend this product to anyone. If this charge is not removed I will not give up on getting this issue resolved. I will not go away.

I called on 12/5/2003 and tried to get the credit back. Another rep told me that was previous sales reps fault, there are some procedures errors that the sale rep should have contacted me about when offer was rejected but she didnt. I still couldnt get the discount rate. I wasnt happy about that and asked to cancel the account and get my money back. They charge me the service to Jan 6, 2004. This sales rep refused my request. He canceled my account immediate but I couldnt get my money back, even prorated portion, that AGAINST EARTHLINK POLICY. I was very angry.

This is why cancellations should always be submitted in writing, preferably via certified mail, return receipt requested. If Loomis had done this, he would now have proof that he had made the disputed cancellation.

I wish to find someone who can write a consumer experience meter, which will log the time the network actually feeds data, which is what we really pay for, taking into account congestion at popular sites, so that we can really create a measure of how our service declines. We could use such a rating for a class action lawsuit. Stereo manufacturers didn't advertise RMS power levels until they were forced to. Let's get busy! We just pay, we no longer surf, we're too busy. Earthlink has made DSL into Dialup Simulator -- Loser! -- and I no longer wish to fulfill my contract!

The numerous times I have called they even gave me a case Number which is 58778507. They will not honor that number and would not accept my credit card number as they say it is not the number they have on file, but said they would speak to me if I gave them my pin number, Which I have no idea what it is, and I must call from my home phone. (I called from work but gave them my home phone number). The bottom line is they do not want to honor the rebate, and they have been giving me one excuse after another. This has been since February. Again, the credit card number is not incorrect. My relative has already paid Discover so it had to be correct.

I figure they owe me $153.65. It is not the money, it is the principle. I hate getting snookered by anyone. If everyone would raise hell with them about getting cheated, maybe they would improve their system and methods.

Some 15 days after my last contact my records were "mysteriously" cleared and I am finally being told that I will not receive the remaining funds. I feel this was intentional and is a deceitful practice.

They stole money from me, promised to give it back on numerous ocations, and then reneged. It is being lied to and feeling that a company the size of Earthlink is inetionally giving a former customer the run arround that bothers me most. I would not be writing this if they refused the refund request initially. I want the $327.20 that I am owed by admission of Earthlink themselves. Somehow I am sure that Earthlink would have no trouble locating records that showed I owed them money.

Earthlink/Cidco has not met their agreement with me and I should not have to keep mine. When I called directly to Earthlink, they told me they do not take responsibility for Cidco and that they are a separate entity. Now I better understand the stalling by Earthlink and my being told to just be patient by complaint dept after talking to Chief Investigator of the Orange Co Consumer Fraud Unit in Orlando. I am sending them my complaints and I am also working with San Francisco's ABC TV consumer affairs dept. My husband and I are going to also cancel our Earthlink monthly usage.

Well when I called and informed them about this mistake they told me that they could request a refund for the 21.95 that they were trying to take out. I told them that they never got the 21.95 but I was charged 28.00 each time they tried. So I wanted my 56.00 not the 43.90 they are wanting to give. Ms. Freeman told me that it is up to my bank to return it to me. The bank says that it is Earthlink's responsibility to refund it since they caused the problem in the first place.

We suggest Linda pay Earthlink every cent it is demanding. Then, she should turn around and sue them in Small Claims Court for the payments wrongfully collected, service not rendered, expenses incurred in fightinig the wrongful billing, etc.

My wife and I use the internet a lot, and my wife has a few message boards too, so we need at least 4 e-mail address (one for me and three for her, one personal, two for the message boards for all those darn SPAMers). So I set up mine and then went to set up hers, to find out for each additional e-mail address would be $4.95 a month...when on the ad it says e-mail for the entire family...everyone in the family (and most ISP's give up to five). I then called Earthlink to confirm, and a rep said, "yep, $4.95 a month for each additional...all that means on the ads is unlimited dial-up for $19.95."

So I said that we needed the additional e-mails, but didn't want to pay for it. To which the rep said,"Sorry, it $4.95 a month for additional...do you want to cancel?" (to me that is odd that is given right off the bat) So I said of course. I was then transferred to a "retention" rep who only asked me, "so, the message says you want to cancel, right?" I said yes and the rep then said OK DONE! and hung up.

I called back to get a confirmation number on the cancel...names, etc, and then recalled to reconfirm. (I work for a credit card company and see companies like Earthlink and AOL charging accounts up to three to four months after original cancellation and will only refund after much fuss). And you guessed it, on my next bill was a charge for $19.95.

I immediately called Earthlink, by passed the front line reps and got to a sup. The sup did credit my account immediately and no other charges have shown on my bill. Unless travel and internet go hand in hand with you...then no need for a national ISP. Go with a local dial-up server. Much easier, and you don't have to go through a "network" of reps to correct a problem.

Earthlink's total charges were from June to October for a total at $19.95 a month. The total was almost $100 dollars. I would like either Earthlink or Microworkz to refund me that money.

Microworkz has a hard time delivering on its promises and has recently been sued by the Washington Attorney General, so this is hardly surprising news. Michael should send a certified letter to Earthlink vigorously protesting the charge and demanding an immediate refund. If that doesn't work, Small Claims Court is a good option.