EarthLink Reviews

They said our home had fiber internet access. (Spoiler: it does not). So we ordered fiber, 100 up/down for $95/month. On the day of installation they gave us a 8 am - 5 pm window. The tech never arrived, but documented that he had come and no one was home. After I called to cancel the install and get my refund, the confirmation email said “your DSL installation has been cancelled.” DSL, not fiber. Indeed, our home did not have fiber access after all. They are disorganized and have no clue what’s going on: From what internet is available to the customer, to the install tech’s they contract with. Huge, huge waste of time and effort. 1 star.

From customer service to the service itself to the cost.. all SUCKS!! They literally make you work just to cancel the service! I told them to just want to cancel because of cost and service (We got the unlimited plan hoping it would be better but it’s not!). The rep was trying to make me turn on my computer, go on their website, do a bunch of speed checks and troubleshoot. I had to tell her I just want to cancel, I just got off from work I’m not trying to do free work for them. She was trying to tell me I can’t cancel without doing all these things for them to collect data. I’m normally very sweet and patient but she made me angry making me work just to cancel. Long story short, she magically let me cancel without doing all the dumb work she claimed I needed to do. Router rental $79. Unlimited WiFi $99. If cancel and not return router $400.

The Rep told me anything to get me on services. I initially wanted to go with a different company but was told they didn’t service my house. Then the plan she gave me was used in less than 2 days but she insisted it was good for my work from home job. I wouldn’t recommend. Then have to make 2 payments upfront. $80 non refundable processing fee. Then pay your first month depending on your plan before you can activate service.

I see why people don’t use them. I paid 30.00 to make sure that my account was secure, because I was only 2 weeks late paying my bill. And then I paid 78.00 today. They took 200.00 out of my account because they said it was a disconnect fee. And then one person told they waived 25.00 from my bill which they didn’t. All I want is my 200.00 back in my account because they lied about everything.

Loss of income and can't afford the service nor can I afford the 200 to cancel services. They will force the payment out of your account. Things happen, and life gets hard. This can not be legal. This is a well-taught lesson to read the reviews before signing up for service with a company.

This was by far the worse experience I ever had with a WiFi company. First they barely told me about the services they provide and the DATA CAP. I called the very next day after installation and now they are saying that I used too much data to get a refund. They are TERRIBLE and a scam. If you don’t like being scammed I highly recommend you stay AWAY from EARTHLINK!

Had the service for about a month & half. The internet needed a new broadband. Was told 24-48 hours. 5 days later still being told call back in 24 hours. And I work home. Missed work for 3 days because 24 to 48 turned into 5 days.

This is one of the worst internet providers I’ve ever had!!! I work from home so of course I need the best internet possible and But when it came to Earth Link the connection is horrible! Even while just watching Tv! No one can hear me while I’m working because I’m breaking up too bad or my internet turns off and back on by itself. I’ve never seen 3 bars on my router only just two! $95 a month will not be what I’m paying for long. I will be disconnecting my services with these people.

I have been a loyal customer since 2022. I moved in 2023 same city I had my service transferred and for months my billing was correct. Recently I noticed my bill had gone up after research I learned they were double billing me since last year. I refused to pay anything else until they resolved the issue. Earthlink disconnected my service. This is terrible business and I've had only horrible customer service experiences since trying to get the issue resolved.

I would leave a negative 1000 if I could. They a local company but are nothing but scammers. They shouldn't be allowed to do business in Texas. They lied to me at the time of signing up completely misrepresentation of the contract. Had I known the real company policy I would have never signed up. I was moving in 5 months and they told me if I moved and they aren't in new area I can cancel and not be charged the 275.00 cancelation fee. They refused to honor this and then told me they would waive it after I called 3x to complain they lied.

If I could give them less than 1 star I would. Their sales person very eagerly told me all of the wonderful services they could provide me when I signed up. They were going to give me a $200 gift card and free access to EasyTech support (which would become a paid subscription after 1 month). I paid for installation and 4 days later no one showed up. After several calls and more than 2 hours on hold, I was told they did not service my address. They service an address 2 houses away, but not mine (even though their website confirmed that my address was serviceable). No one called to tell me they cancelled my account and they left the Easytech support on. I am still waiting for my installation fee to be returned. Terrible customer service. Do not do business with this company.

I would not recommend this internet for anyone. I bought mine May 1. It’s May 14 and didn’t end up getting a router. I just canceled and asked for my money back and they told me no. They said if I wanted to still wait I could get it and use the service. I spent 80 something dollars and didn't even get to use the service.

Updated on 06/13/2024: Once again Earthlink has screwed me over. I sent thier modem back and I wake up this morning and they have taken out 428 dollars. Which now puts my account in to the negative. I canceled this 2 months ago. So now I'm out the 428 dollars plus fees because they wanted to withdraw money from me. I'm contacting the BBB and a lawyer to see what can be done. Stay away from them at all cost anything is better the earthlink.

In my 81 years on God once green earth doing business with this scam artiest outfit is the worst ever! I'm a 81 year old. 100% disabled veteran in a veterans home, My father taught me all about "word of mouth" advertising and it could either make you or break you in a business world, I've already got the world out about this internet company and I've manage to keep 9 potential customer that won't get internet with these people, they're very dishonest! And they STOLE my $69 so called connection fee and even BEFORE any internet service was rendered, in my world that IS stealing! Beware of this company!

I had EarthLink Internet Service for one month. While setup was fairly decent, the quality of the connection never was, nor was the person that I spoke to yesterday anything but obnoxious. Because of his attitude, I canceled my subscription with the same man. Last night, EarthLink ran an ~$71 charge. When I told EarthLink I would no longer be using EarthLink as of 09 May 24, they lost authorization to submit even a one cent charge on my card. As well, I was told that there is a $200 cancelation fee. I told your agent: "Good luck with that".

Horrible service. Paid over 100 dollars a month for nothing. Then when cancelled service never sent the pre paid sticker. Now wants to charge me 400 dollars. Guess what? They're a bunch of crooks and have every email sent to me no return sticker. It's a shame how companies try to scam you. Not getting away with this one.

DO NOT GET EARTHLINK!!!! Please, I’m begging all of you to save yourself from frustration. This company is a real company but they feel like legit scammers. The internet/wifi is SO BAD. Omg it took 7 hours to watch 1 movie because of the constant buffering & lagging & having to restart the modem. I have spoken to customer service numerous times but they can’t do a single thing. Getting EarthLink will be the biggest mistake of your life, I promise you. The worst internet provider I’ve ever experienced in my entire life.

If I could give 0 stars I would. Internet has gone out twice in 6 weeks. I have had to miss 2 days of work for techs to come. First time they never even showed, came today just to say I need a line worker to fix my issue, trying to get someone on the phone is next to impossible and when you do you are then placed on hold for endless amount of time. The amount of money I am being charged for this service is not worth the hassle anymore.

I have had AT&T Fiber installed by them and had one outage due to a connection. So far they surpass everything I have had up to date. The internet is not controlled by them only the connection. Comcast has lying representative and they don't know what they are doing and their connections are not consistent. I even have a customer that used to work there and they were terrible to workers too. If Earthlink screws up they would get calls from me and complaints to the FCC and licensing authorities to answer. Other than one outage I have had no trouble.

I really should have read the comments first before choosing this company, they are so, so bad. First, it is super expensive, second, they steal from your face. If they disconnect you to reconnect you, you have to wait 24 to 48 hours for the service to be returned, they are not empathetic. Those who attend the service lines are the worst trained. After they charge you for paying late, you do not receive the service immediately. after they themselves cause why they were debiting my account many times for many days. And since the pace of life is sometimes so busy that you don't realize it, and when you realize it, they already disconnected you, please, there are better and cheaper options, define or I will leave the company and I will stop saying that this company is what What's worse in the internet market?

Do not get this service!!!! I paid $80 for Internet service. Once the box arrived they told me I had to pay an additional $55 to activate the box which I thought was insane. I guess the first $80 is just to ship the modem to you. After I paid the activation fee, The Internet still would not connect. I have called several times & most of the time they don't answer and when they did they lie to you and tell you that they're putting in an escalated ticket to "fix the issue". After that they no longer answer the phone and they always have a high call volume due to two scamming other people and everyone is calling trying to cancel service and get a refund. I guess I have to just lose $135. I'm not even sure how this company is still allowed to sell this fake internet service!

I have used EarthLink for 3 years because I needed service that was cheap. Because I needed stronger and more GB... I needed to cancel my services through earthlink and go with something else. Customer service is absolutely insanely RUDE. I have been hung up on every time I get to someone. Still waiting for get connected to someone that is "qualified" to stop my services. Been on hold for 3 hours!!!! The moment they hear you want to cancel, they treat you like dog crap. Nor do they want you to. Like they are refusing to do as I request. DO NOT RECOMMEND AT ALL!

How is this company even legal? I get better service off of my phone hotspot. If there's no class action lawsuit pending I'll be super surprised. I have lots of packet loss. At best, the only thing this internet is good for is checking email....

This is the worst company ever. It has horrible wifi and customer service, and there is no way to contact them; how do they even stay in business? It's a shame that we allow these type of charlatans to exist in an echo chamber where wfh and access to decent wifi is at most importance; I've been on the phone with them for the third day in a row trying to cancel service. Shame on you and your entire platform.

I was informed by multiple sales reps that internet would be available at my address. Set everything up, pay then $200. Receive the box and find out that I'm not actually in their internet area. Talked to customer service for only an hour to be informed there is nothing they can do despite their sales reps lying to me. Tech support was rude and cut me off numerous times.

My latest attempt at finding a worthy Broadband Internet provider was signing up with EarthLink. I’ve known about EarthLink since its inception in 1994. Though I can’t remember, I believe that I had an account many years ago. What drew my attention to EarthLink is that it doesn’t own and operate many of the networks it uses for service. Instead, EarthLink uses the established copper and fiber networks of other providers, such as AT&T, CenturyLink, Frontier and Verizon. As a result, EarthLink has the largest customer reach of any wired internet provider, available to around two thirds of US households.

The service is terrible and we can’t even cancel! Internet won’t work. I’ve waited hrs for assistance only to be hung up on. If someone does answer, they are unable to assist outside of their standard scripting. We have requested multiple escalations, which never transpired. No one returned our calls for escalation after two days so we called back and we were told that the escalation was canceled. We have called and asked for cancellation and customer service says they cannot cancel because we have to go through the cancellation department, which does not return your call nor do they pick up the phone.

I wanted order Earthlink today, and time was around 11:30 am. When order setup, I wanted know what is monthly charge because no info for... then person said $90 immediately, asked cancel, and he connected me cancellation department, no one pick up phone then hanged up to my face. I tried between 12:30 pm to 5:00 pm to talk with someone... No one answered... Then 5:00 pm one lady answered, said, "I will hold you and connect to someone for cancellation..." From 5:00 pm to 7:21 pm on hold. And never back. Plus same holding music. I had hang up with a headache. Reported my bank to change my debit card... If they send equipment I will return...if not I am going to dispute the charge. I say it is like a scam... do not get it...

"No Good Deed Goes Unpunished." Keep this phrase in mind dealing with Earthlink Customer Support. Common sense and logic don't always apply to the most simple requests by the customer. REVIEWER DISCLAIMER: I have been a 24+ year CONTINOUS Earthlink customer (I started with Mindspring, then they were purchased by Earthlink). I have primarily stayed with Earthlink for access to my original email address. I have maintained my original email address for 24+ years. This review is based on truthful events as they evolved over a period of 54 days. From my first call (2/15/2024) to Customer Support which ended in a POSITIVE outcome to my last call (4/9/2024) when the Customer Service team member disconnected the call and didn't attempt to reconnect. I rated that call as a NEGATIVE outcome.

Activated account today I am already charged over $150 which I was not told about by representative. Internet speed is below 0.5Mbps… I’ve been on hold for hours to cancel and nobody responds. Please advise!

Terrible tech support. Long hold times, always being transferred and put on holds again. Can't understand the individuals talking, always sounds like a party in background. And after all this I still don't have internet.

Do not and I repeat DO NOT get this service because I ordered it one day decided that I didn't want it so I canceled it the next day and the representative told me that I can't get my money back! So I disputed it with my CC company and received my money back. They are into business to take your money along with the BAD service which I didn't incur but was told from someone else.

Absolutely terrible experience. I had an installation date confirmed, no one came. They keep charging my account for NO SERVICE. All of a sudden it's impossible to even speak to ANYONE on the phone with cancelling my account. I need someone to reach out to me asap to cancel. This is ridiculous.,

Cannot connect more than once device at a time and it doesn’t work or is very slow. Internet still says offline after resetting everything. Says we’ve used 23gb of data in 3 days when we haven’t used it at all. Cannot contact any support, been on hold for hours everyday. Now they won’t respond at all when I want to cancel services. It’s an absolute scam.

I was contacted by someone from EarthLink per our text message. This person wanted me to use Facebook only for their service for games, movies and web surfing. I was then told if I’m not going to sign up under him/her to not waste their time. I asked for several plans and I was told that the 300 mbps is $69 a month. I asked for other plans in writing for higher plans. I was then told 500 Mbps $79 a month and 1000 Mbps (1 gig) is $99 a month. I asked for fees breakdown? I was told by this person: “See if you want to get this service just tell me. If not please don't waste our time. Thanks Anyway." I told him/her, "Very bad choice of words, I’m the paying customer and you chose to have very poor customer service. Great. Now I can report you all to BBB, Consumer Affairs, & other Agencies. You sound like a scam."

After 5 days my internet stopped working. Paid for a whole month. I can’t get on the phone with anyone. Terrible service, terrible customer service. The worst internet ever if you ask me. Getting my money back now.

As someone who has had MULTIPLE different internet services from moving to and from different areas throughout college and early career life. This is BY FAR the worst internet service I have ever encountered. I called to cancel my service that I have had for 9 months. Which up until now I’ve never had a problem with besides being slow here and there. They tell me that they going to charge me a cancellation fee of $150 for breaking a contract. When I signed up, there was absolutely no mention of a contract and told me that I could cancel anytime that I wanted. So basically telling me anything they can in order to get me to buy (not an amazing sales tactic if you ask me).

It could be better in the state the company is from, but in my area they're running a total scam. Strike 1 lied about monthly fee for the router/wifi-gateway. 2 phone conversations both reps said "there's no monthly fee", boom right in the payment breakdown a fee. 1st call I'm told there's wired (broadband) connectivity available at my address at usable speeds (I don't consider anything below 10MBPS usable unless you're just hooking up a ring doorbell system). 2nd call only wifi plans are available for my uses. Then we get it going & their usage counter is suspiciously counting fast in comparison to our old company. Nothing, but YouTube kids vids were watched on a phone, non-game phone usage & looking at webpages on a PC were done in the 1st 5 days. No downloading, no streaming.

I signed up for EarthLink Internet service two months ago. I was asked a series of questions and today that I need the 300 mbps plan. I questioned that, I thought it was too low. I was assured that I could have 15 devices hooked up at the same time and gave no impact. The said person assured me they do not throttle and the optic line is mine only. I now cannot watch a multiview option on my TV. I could the last two months and today I cannot, which tells me they do throttle after speaking with customer service. It just keeps buffering. I feel a little like a bait and switch... This is unacceptable.

WARNING! They are scammers! They lie to you up front and will say anything to get you signed up. On the day of receiving the modem and set up, I had to call customer service support to help me start their service. She was rude, smug, impatient, and unhelpful. When she could not help, she rushed off the phone and told me she would call me back with help. She lied and never called back. I worked on it MYSELF for over an hour just trying to get out devices to even recognize EarthLink. The service was slow, constant buffering and freezing or NO service at all with a 200GB package. I previously had “8 Mbps” only and it worked better than this! I call them back for help and it says we have already used 225 Mbps but nothing is working or has even been used!?! Ridiculous! Scammers! The service associate recommended that we only use one device at a time and turn the internet off to EVERYTHING else.

Scam!!! Do not do business with this company. They are cons. Will have you sign up for services and when you no longer need the service will beg you to stay and offer discounts, the second you don't fall for it, they then say you are in a contract and we will charge you $200 early termination fee. They failed to realize I recorded my call from the beginning and never did they say anything about a contract or else I would have declined. Beware stay away from this company. They also quote you a price but bill you more later.

We sold our house and relocate to a new area where Earthlink does not offer service. Naturally, we had no choice but to cancel our subscription. However, what followed was a series of frustrations and disappointments. Despite our sincere explanation to Earthlink representatives that our cancellation was solely due to their INABILITY to service our new location, they insisted on imposing an early cancellation fee.

5 days of service is ALL we got before running out of data! I paid for a month's service!!!! I specifically told the first moron (when I signed up) what exactly we use internet for (school, streaming tv & music)!!! What on God's green earth made the idiot think 5 days worth of data was enough, is beyond me!!! THEEEN when I called to ask about it, they wanted me to either upgrade or add data!!! $130 later, here I am on the phone AGAIN trying to rectify the issue! I was refused even a partial refund, because "I've received the router & the internet did work" (for 5 whole days)! Their customer service (or lack thereof) is HORRIBLE & so is their internet service! It's one BIG SCAM! Do yourself a favor & run! Run away, as fast as you can!!!!

Do not do it!!! They lie to you!!! They told me only 24 mbps is offered in my area. I told the lady several times what we need an internet!!! I said we have a heavy gamer plus we stream movies, shows, play did online etc… She said, "Oh yes. You will be fine!!!!" Omg now constant buffering, losing signal, low crap internet!!!! Then was told it will be $78 for 1 year but I get acp program so it will be $48!!!! Nope, never seen a bill for $48!! First bill was like $90 then they are trying now to charge me $116.78. No way in hell I’m paying $116.48 for 24 mbps of internet!!! I can go back to spectrum and get $49.99 for a year and get 300 mbps of internet!!! And now this lady says I cannot cancel my service!!!! Excuse me. How in the hell are you going to tell me I cannot cancel!!?? I absolutely refuse to pay them this kind of money for crappy 24 mbps of internet!!!! Think long and hard before you go with Earthlink!!! I regret it!!! And only been with them 2 months!!! Can you imagine what you will continue to go through!!??

I purchased internet on feb 14 for my new home and it has been the worst mistake of my life. Spending over $200 and the internet won't stay connected. Paid for the service and I had to go 2 weeks without internet connection just to receive another modem that keeps going in and out every day. Had to sit in my brand-new home watching dvds due to no connection in an area that I was told Earthlink works perfect for by customer service. My alarm system can't work properly due to the internet going in and out every day for hours. Data runs out fast and I never experienced this before with Spectrum. My data never ran out and I paid my bill the same time every month without any data alerts.

I have never been late on a payment. But here I sit with no internet service. NONE. My security cameras are not working and it's 2am. The last time I talked with EarthLink was 12 hours ago. They LIED and said it would be up and running soon. 12 HOURS AGO. I just returned home from work. I am a survivor of Domestic violence. And for me to not have cameras that are working is almost unbearable. Do I think EarthLink cares. Absolutely positively not...

When we got EarthLink they told us that it was 1 price 79 I believe to me and my partner. The first pay it was over that like a 100. So we called and told them that it's not right. Had to get them to give the price that was talked about. Also the second time we paid our paychecks didn't line up. So we had to pay to get it turned back on. Wasn't told that there was a fee for it and our next bill was 200 dollars. They have horrible customer service. They don't tell you everything. You always find out after the fact. Which is ridiculous. I don't review places. But when they are like this I feel obligated. Trying to get the money to cancel the contract now.

I recently moved and a fast-talking CSR for one of the big companies (I can't remember which one, so I won't elaborate) said there was no service in my area through them, but, not to worry, they can set me up with Earthlink. No mention of data limits. Set up was easy enough, but we burned through the 100GB plan in about a week. They allege that speed will be reduced if you hit your limit. Speed is absolutely dropped if you hit the limit resulting in us using poor mobile coverage to add more data, BUT, the site does not react when you add more time. Twice- once by me; once by my wife, we banged on the button to buy data thinking it wasn't going through the mobile device. I bought about $600 in data accidently. I didn't go into details with my wife, so she did the same thing about a month later. So you go to your email once service is back up and get a pile of emails advising you purchased 50GB for $69.50 for each time you we hit the button.

I was offered FREE internet service throughout the Pandemic due to low income and child in classes at home. I ended this service after 6 months. I am now, 2 years later, being HARASSED by a COLLECTIONS agency!

I left AT & T because of their slow response time to outages & informed them that I would never utilize them again not knowing that Earthlink is under AT & T which I found out AFTER entering in their "contract". Every time I contacted them the customer service they were rude & even if I text/chat they would just leave the message and leave me hanging. I requested a copy of my contract and they never responded. Just quit talking. My service has been more than slow & I could never get answers. I was over charged a few times and never receive my refunds & now that I have cancelled they are still trying to charge me more than the "$200 cancellation fee". I literally just did a chat and the lady just walked out of the chat while I was trying to obtain information about my money.

Crazy, crazy, crazy. First off - all the people I have spoken with in four weeks have been very nice and TRIED to help. There is an endemic problem at Earthlink which is NOT getting better. Every week for a month I have had to reset my password, after webmail becomes inaccessible because of password/username error. Again yesterday! I opened a chat, entered my phone number and email and immediately a message came up that said my telephone was associated with an existing account and it thanked me for providing that. 42 minutes later someone from support joined the chat.

I have been an Earthlink customer for about 20 years. I have recently had nothing but problems with e-mail such as Earthlink constantly dropping my password and making me change it. Today marks the second day without e-mail because Earthlink has a phone number for my account which was disconnected over 10 years ago and they now have a required verification step to change my password. Problem is they send the verification code to the outdate phone number on my account (**) which I have no way to receive. The technician if you want to call her that says I need to go to the next level to have my account verified but there is nobody there (she says on holiday) to address the problem. I realize yesterday was MLK holiday but a holiday today??? You are very close to losing me as a customer.

My internet service been down for two days in a row. I contacted Earthlink to provide me with internet service only to have AT&T tech shows up with at my front door to install their equipment. I do not owe any money but my service been down for over 24hours yet can't get hold of a soul at earthlink to ask simple question as to why I have to pay for slow and nonworking internet service. This is by far the worst customer services and support I have ever dealt with. I have been on the phone for over and hour and still on the phone waiting to talk to a rep to restore my service for my daughter to be able to do her school assignments. Can't wait to get rid of this mediocre services.

I would advise anyone who is looking into this company to save yourself the headache/money & find somewhere else. FIRST OFF- this is a company that requires a CONTRACT. If you get with them and end up changing your mind for whatever reason, you will have to pay $200-$300 to part ways with them. 3 days after my bill was due, My wifi was shut off on a Monday. I paid it that exact same Monday.. They told me they couldn’t cut my wifi back on until the end of the next business day. Also, if I didn’t pay the $25 reinstatement fee within 24 hrs (after I caught up on my bill) my wifi will be back in the disconnected status. So if your wifi is shut off on a Friday & you pay it that same Friday, it wouldn’t resume until the end of that following Monday.

It seems Earthlink has decided a brilliant customer service program to protect your security is to simply lock you out of your email account without notice. The claim is for security reasons they require the password reset. However this is occurring randomly at two or so week intervals and rather than notify one to change the password they simply lock you out of your account and leave you to guess what is happening. Simply maddening to have email in the morning and locked out in afternoon for no reason. I mean I have an account with DHS and we are notified every six months we have 15 days to change our password. I suspect Earthlink is trying to get me to sign up for Norton security at $10.00/month but I already have it. I will likely have to end this account after 30 years if Earthlink does not end this abuse.

This has been the worst experience I’ve ever had with any internet service! Customer service is rude, they charge all types of hidden fees, leaves out vital information and I’ve literally only had the service for 5 days. I would not recommend this company to anyone.

Install date AND times were changed multiple times. The first time the technician arrived he was from ATT saying he had an order to install an ATT service to a business. No. We did not subscribe to ATT nor did we ask for a business install. That order cancelled. Upon calling Earthlink we were informed that they CONTRACT with ATT and it was a 'business' install because ATT contracts with Earthlink. Whatever. The whole scenario was discussed with the installer who had no idea whatsoever that this was an EARTHLINK install.

This corporation only cares about money and no one else. I literally told them. I am only working 1 day a week and can't afford a $110 bill and need help. And they refuse to do anything but keep repeating, The only way to keep my services is to pay the full bill. Or else I lose my service. They don't keep record of other phone calls on the system as I've spoken to them twice today. And the agent only said that I spoke once to the corporation. All they care about is money. They don't care about anybody else's situation or the fact that if they make a payment to them, they could lose their vehicle.

I have been with this company for about three months now. By far this is the WORST Internet company I have ever been with! Customer Service is INCOMPETENT of handling anything you ask! They are very rude they leave you on hold for hours and I do mean literally hours just to come back and say, "Thank you for holding. We’re still trying to get a supervisor for you!" They make you sign up for automatic payments, I made payment arrangements. They took the money out anyway and overdrafted my account!!!

I’m here to update my review. I’m not going to lie, I did have to jump through a few hoops before connecting with the right person. Once that happened, it all went smoothly to resolve my issues and concerns.

Only had few hours, signals is very weak, we can’t see any movies, too many paused, no signal for computer, same to the phone, and they don’t return the fee, they said company policy!!, Had service only few hours, they lied to me, said the signals are strong!!! Feel like stolen!!!

I have been with EarthLink for about a year and today is the day I done had it with EarthLink. I call in last Month to pay a bill as like I always do. Instead of me getting it paid dude just updated my payment. Now I gotta pay late fee for this month cause they not doing their job. Now I got to pay for their mistake. Not only that it sent me into overdraft. I’m not the one to complain but time after time it’s very annoying. 90$ times including late fee and I’m not even getting 100 mpbs. This company a joke. I recommend anyone to BE CAREFUL

Service no good and hidden charges. Would not recommend for anybody unless you don't wanna keep your money in your bank 'cause they will take it as much as they can and not give it back when confronted. Bye.

I have encountered so many problems with their webmail over the last two years. Their agents are generally kind but incompetent and inept. You are left on hold for hours, you get disconnected repeatedly and when you speak with someone you soon realize they are on a fishing expedition and know less than you do. It is always a frustrating waste of time. Today, I was left on hold for five hours (literally!) and Lucas, the agent who had told me that he would check on me after one hour, never called me back. Earthlink is a disastrous, third-tier mess that deserve zero stars.

Pro: Extremely polite customer service. Con: I’ve had EarthLink DSL now for just over a month, and it is BY FAR the worst internet service I’ve experienced in the last 15 years. At my prior dwelling I had Mediacom cable internet, and it was pretty good: unlimited data, up to 500 mbps speed, it ran me about $95 a month, and I had to “reset the router” perhaps once a month. Now, I pay $127 a month for double-digit mbps, 200 GB of data, and I have to “reset the router” 6-12 times PER DAY because the (slow-as-molasses) internet disconnects and doesn’t function so often. I’m a gamer and play on teams, which is now almost impossible because I’m DC’d so often, wrecking everyone’s game.

There is not enough space to write all of the issues I had with this company! Multiple no shows no communication unless I initiated. Spent over 10 hours on the phone, talked to at least 20 different people of whom none could do anything about my situation. Long story short because they're connected to CenturyLink whom I had in the past, I ordered installation and then it was canceled by them even though it was their error. I had to make a whole new order, pay another installation fee and wait 3 weeks for the return of my first installation fee (after multiple discussions) even though at this point I still had no internet.

Be aware that Earthlink has the worst customer service that is almost impossible to reach. They require auto pay and you don't get to see your invoice until they bill you. For instance, I was looking for my balance and it said zero, however the next day a payment was taken out with an invoice. Meaning they send you an invoice as they take the money. I have had a problem where they charged different amounts. I do not recommend.

The absolute worst. First they disconnect me for $20 dollars. So when I realized I was disconnect I immediately paid it. Only for them to tell me they didn't receive the payments. So I paid again. Sent in proof of the double payment. Now I gotta wait 48 hours for that to be reviewed...Now the reconnecting. They tell me I won't be reconnected for 24 hours ...whatttt???? Why in the heck it will take 24 hours to reconnect my internet.? It's Just a click of a button. Then they say unplug the modem for 30 seconds to speed up the process. Well I did that 3 times and guess what?? Still no internet. Just unreal!!

1 star because it's the least I can give and sales support was reasonable. It was slow but order got placed.

Been with Earthlink since the beginning. I do not know much about computers so to uncomplicated my life I remained with them, but never liked them. But last two years, I live way out in the sticks. Two times no access for 6 weeks at a time. The language barrier is bad. The being down on and off all day long, sometimes for hours. I am in the middle of a lawsuit for cops killing my brother and in the middle of lawyers back and forth, I have to wait hours to get back to answer lawyers' questions. I have to move to another service. And Sammantha, you say you are sorry, but nothing changes, so don't bother with your concern. If you all had corrected your actions you would not have such low reviews, and so they continue to pile on as nothing is really done. The company just is unable to deal with this avalanche of complaints, and is not self-correcting. And more complaints pile up.

Unfortunately I cannot recommend this company at all. I was told that this was the only internet service that was available at our new home, which is new construction. Although I was hesitant to commit to them, the agent was quick to ensure me that they worked like any other internet service. She clearly did not know her product. Our household is made up of 4 people (my husband and I, neither of who work form home, and 2 kiddos who we have half the time). We were out of data within the first week and had to constantly upgrade our plan, costing us hundreds of dollars the first month, not including the $79.95 initiation fee. I was then told by customer service to unplug the internet box when not using it- is it not 2023?!

If you have ANY other option for internet service in your area, CHOOSE THAT OPTION! The customer service department is clearly the lowest of the lowest trained individuals. No one is in the USA so imagine the nightmare of a language barrier while you’re already frustrated about the mediocre service. Their billing is stupid. The network is spotty. The crazy part is, when I signed up, it was the best customer experience. The representative was even from the US. Sounds like a scheme to me. If I could give them 0 stars I would. Truly the watered down, bottom end, left over version of ATT. Horrible, horrible experience. Not to mention their site says 24/7 Customer Service yet the chat system don’t ever work. Been waiting on a response for hours. Deceit. Trash. Ugh.

I currently have EarthLink and I have had to get another internet provider because this is now the 3rd time in the service month that my service is not working. I work from home and having reliable internet service is a must. The first time my internet did not work I spend a few hours with the technician troubleshooting while I was suppose to be working only for the technician to schedule an appointment for a few days later. The first repair person that I got, keep in mind I have to be home for the technician to be able to access my house, was not the right technician for the job, I had to wait another 24 hrs for the next technician to come and reinstall the cable. This is 3-4 days without internet and 2 days I have to home for the technician to work so I am unable to work.

My experience with EarthLink was absolutely atrocious. I cannot discourage utilizing this internet provider enough. My husband and I live in a rural area and signed up for EarthLink because there were limited options available. Upon signing up, we were charged $79.95 for an order processing fee (the cost of them creating the SIM card) and then paid $124.99/month for 200GB of data. The first month the wifi worked great and then randomly after being charged for the second month, it stopped working. I called customer service every day for over a week and they kept telling me the issue had been escalated to the technical support team. They assured me someone would call later to see if the issue was resolved (it never was).

Internet went down today around 11 a.m. I called EarthLink and was told there was an outage. Bad thing is, is that the rep guaranteed me that it would be back on by 4:30 p.m. It never came back on. I called them at 5 p.m. and was on hold for 2 hours. Called again at 8:30 p.m. and was put in hold till 9 p.m. only to be hung up on. I'm truly frustrated with the lack of customer service.

On August 17, 2023. I was helping my mom go over her bank statement. We noticed a charge of 76.76 being taking out of her account every month. She forgot to cancel the EarthLink internet and Email service. So we get on the phone to cancel. She was hit with a 200.00 cancelation fee. Blew my mind a fee that excessive for internet and email service. They proceeded to tell me she should have read her terms and agreements sent to her through the email. I told them, "She is elderly." I told them they shouldn't prey on elderly people like that. After speaking with a supervisor to no avail she is stuck with that enormous fee. I am very disappointed in this company. Definitely will tell my family member never to do business with them.

Even though my account is in a zero balance, they keep giving me the same rebuttal of 24 hours and my internet would be turned back on, but it never came back on. First off never had a company want you to pay them two days after installation. Agent didn’t explain that. Also never had a company takes more than two days to turn your internet back on. The agents don’t know anything about what they are selling. It’s just a mess.

I called and started an account for home internet and before I was off the phone with them, I asked them to just cancel it because sales was telling me one thing and the next salesperson was telling me another thing. So then sales said I had to call customer service to cancel which took over an hour to get through to them. I did talk to them and they assured me that everything was canceled and nothing would be shipped or charged. I am now fighting with them because they have charged my card and sent equipment which I did not want. They must have the world's worst customer service. Nobody has had a bit of truth to say to me from that company so now I have to fight with him over returning equipment and having charges reversed which they make it a real pain in the backside to do.

Do Not Sign Up For Service. EarthLink is the worst internet service there is. They use ATT lines and equipment and service constantly don't work. Pure insanity, call them when service not working, long hold times and no one can assist you. Never offer any compensation for Service not working. Biggest issues are normally end of month or 1st of the month. You can unplug the router, reset the router and the service doesn't get any better. Just blinking lights for hours.

EarthLink - Internet Provider Scam. I thought I should share this information with anyone who’s looking for an Internet service provider with high download speed & upload speed, low latency for gaming, streaming, & etc. FYI - do not choose EarthLink, Upon joining seems as if they treat their Prospective Members with respect & share a lot of information, things that’s going to butter you up like a biscuit on the inside. Mind you this is my first time getting internet on my own, as I’m very young. I was Intrigued & decided to join. But seems as if I’ve made a fatal mistake, & I regret not doing a review of my own instead of joining.

Horrible. I haven’t had service 14 days. They have cut my service off in the middle of the night and hit my card for 94.00. I will be talking with a lawyer on this company. Something not right about them.

Terrible customer service! I have had them 3 months and I can honestly say this is by far the worst customer service experience I have ever had with an internet provider! They overcharged me for services I never signed up for and when I took the services off they refused to credit my account. I was lied to by customer service. I told I signed a contract for two years and when I asked for a copy of it they refused to send it to me. They told me I only have a contract for 1 year! I requested proof but they won’t send it to me. Last told me it’s in my email. When I first signed up I told her I have a new email. How am I supposed to get an old email. She said it wasn’t her problem and she’s not required to send me anything!

I have been using EarthLink Wireless Home Internet (WHI) for a little over a week, and I am thoroughly disgusted by the way they handle customer service for WHI. Their support is only available from 9 a.m. to 9 p.m. ET. They already know from the name of the service that their customers use this service in their homes. Those of us who are on the West Coast are just returning home around 6 p.m. If we have a problem with our WHI, we won’t even discover it until after 6:00 p.m. PT, which coincidentally is when their customer support ends. That leads to immense frustration and an inability to problem solve until the next day. They are not providing adequate support for us.

Upon signing up, I was pushed into additional services for $10 a month that was stated it could be canceled at any time. The providers canceled my installation appointment on the day off. They then rescheduled an appointment for a day. Upon signing up, I was pushed into additional services for $10 a month that was stated it could be canceled at any time. The providers canceled my installation appointment on the day of. They then rescheduled an appointment for a day I was working and failed to notify me. After I missed that appointment, they canceled the service but they had charged me the $10 a month for 5 months before I found it on a billing statement. When I called to cancel the services they refused to refund the charges stating the services could be used without the Internet set up. Doesn’t make sense to me why when they canceled the set up that they did not cancel all of the services. Very dissatisfied. Would not recommend.

I create an account and I was told I will be charged a $79 activation fee which I paid on the day I called or so I believe I did. The day I got my box I was being charged an extra $75.95 for the activation fee. I called to cancel because I was not given the accurate information that I needed to make the conscious decision. They gave me a label to send back the box but are refusing to give me a refund. due to the fact that I was misled and not given the accurate information that I needed. I would like a refund - a full refund.

The company called Earthlink was founded around 1994: I believe I was one of their earliest customers. That company was bought out in 2019 by some kind of investment speculators called Trive Capital. The goofy name says it all. The former company is now largely a robotic machine for milking customers. This is nothing new; virtually all corporations we are likely to have some business with have been bought by investors of the kind we used to call corporate raiders.

Updated on 06/29/2023: I was scheduled for installation from 10:00 to 12:00. He didn't call to say he's running late. I called EarthLink. The guy finally called at 1:30. Said he was on his way out there at 2:00. Determined he couldn't install because of a neighbor's property. We rescheduled he was going to come back at 5:30 or at 4:00 rather. He didn't call. I had to call him. He said he wasn't finished with the job yet. We talked again at 5:30. He said he was on his way. He'd be there in 40 minutes. He absolutely no showed me, no text to tell me he was going to not come and get the install done.

I had a lot of trouble trying to sign up on the phone. The operator couldn't understand me, and a word like renaissance completely threw her. She had never heard it. So I hung up. They should allow information to be entered on the Internet or on the phone.

I cannot comment on the quality of the internet because I have yet for it to be installed. We called to start service and were initially impressed with the help we received. We were charged for install and were told we would schedule with an outside technician. Instead of being given choices of dates, we were texted a date for install. This date did not work for us as the location is not our primary residence and we have to drive an hour to get there. For the rescheduled install date, we were given a "window" of 8am-5pm. I drove the hour to stay at the property and at 5pm I still had not received a call from a technician. I had called customer service twice hoping to get an update and they were unable to give me one other than that the "technician was running late". When I called customer service at 5pm, I was told the technician would not be coming, but did not give any reason as to why or why I did not receive a call.

I have my internet service connected May 2nd just to be billed May the 7th. Disconnected May 17th. Paid May 25th. Told I wouldn't be charged again till June 6th. Because after I paid my internet was still off for 4 days. I was told I will be credited for days and now come June 2nd they trying to charge my card and threaten to cut me off about 12:00 a.m. tomorrow which will be June the 4th if I don't pay $120 something dollars. By the way the extra $45 and change is being charged because they only charged me half of the $90 to cut it on on the 25th of May which I was told would be waived but turned out they said it credited but somehow they can't find a way to credit my four days.

Well first of all I just got installed May 2nd 2023 and I was turned around a bill two days later and then was disconnected 6 days after that and I was told my bill wasn't due for another month after I was connected and now I went ahead and paid the bill to be reconnected anyway and they still didn't reconnect my service. They just kept my money and now I'm thinking about getting in touch with my time because my wife works from home. One of our jobs in the internet's out after trying to pay the bill. They give me a number to call and they only open from what was said Sundays and Saturdays in every department. I tried to reach was closed so now I'm just out of my money and no internet service but it's not over. I'm seeking legal help.

I’ve been a customer with EarthLink for about 4 months and my advice for any potential customers please be AWARE of hidden fees. Upon paying for a recent bill I was informed that my account was terminated and that I owed EarthLink an additional $200 to restart services. I never opted in to terminate my account nor was I informed that my account would automatically be terminated if payments were received a few days after the due date.

DO NOT SIGN UP FOR EARTHLINK. There is nothing about them that is a "pro". They tout all these benefits over using AT&T or another big name like better speeds and better customer service. It's a total farce. I frequently get buffering and blurry images when streaming TV, even when no other device it connected to the WiFi. The worst part of all of this is their customer service. I have sat on hold for over 45mins just waiting to speak to someone about a problem I had with my bill. The problem was they just started charging me for add-ons in the 2nd month that I never signed up for. After wasting half of my day on the phone with someone they couldn't even credit my bill before I paid it because whatever ** reason, they said they would credit my next bill instead. Guess what, my next bill wasn't credited either.

We called Earthlink to see about service (was checking around for best option). We was talking to a young lady (Maddie) who broke everything down to us to what we would pay upfront ($79.00) which we did. I personally asked if there was anything else we would have to pay upfront, we was told NO, I then again said "would it be billed on our first bill?" Her reply was yes! She proceeded to tell me that we would receive the equipment in two to three business days when we got the equipment to plug it in, download the app on our phone and it would take us from there what to do! So we did. So after opening the app, it said we had to pay another $100 108 to be exact. So we proceed to call to find out what is going on and all we get was, "I'm sorry, it's a prepaid plan. They should have told you that upfront!" I explained to him yet again what was told to us. He just keeps repeating himself. We got nothing accomplished again!

I've had Earthlink Internet service for about 3-4 years. They inadvertently raised my rates so I called and had them lower the $10/mo they had increased it to. Apparently, that locked me into a contract, which for the life of me I don't remember ever agreeing to. They said it was verbal and in their notes. Now I'm moving to where Earthlink is not available so they are now charging me a $120 early cancellation fee. They refuse to waive it. After, first they increase my bill and now they are trying to take that from me. They have nothing in writing that I agreed to a contract.

First off, I explained numerous times when starting new service that it was only to run my TV and that I would be the only user. I was assured that service status in my area showed good on their end so proceeded to purchase service. I was charged $79.95 just to say yes I want service. Then was told I could not purchase my own router and that I had to pay for theirs. So I said fine and proceeded since I bought a brand new smart TV and needed to connect it. I was told by the representative I should get the 150 gig plan so I did.

Earthlink internet services has been the worse company I have ever dealt with. They took my money and never provided any services. It's been 3 months and still I haven't got anywhere with anyone. Every time I call they act like they don't know what I'm talking about. Stay away from them. They have the worse customer service. No professional training. Where do you find your employees? You need to stop taking people's money and do your job.

Initially, we were quoted $89.00 per month for 5G fibre service internet service. The installer, a local AT&T technician (it became apparent afterwards that Earthlink, an offshore UK company, sales personnel and management, actually has some agreement with AT&T fibre optic line service and modem equipment), completed the installation, the last week of January 2023.

Wireless EarthLink is my only choice where I live while I’m on waiting list for Starlink. It is spotty at best; if it’s not a clear day, I can expect for the internet to go in and out. My speeds are terrible - 1.4 download and 3.18 upload. Trying to watch anything on the television is agonizing with constant stalls. And forget about being on my phone and watching a movie; stalls all the time. I have a Verizon network extender because cell phone service is terrible in this location too - it is basically useless because it requires higher internet speeds to work. I am not able to use the Ring app or the MyQ app because of the slow internet speeds. So I am paying $135 a month for terrible service.

I just got off phone with Earthlink to cancel my account and they stated they will not give me a refund for the days we had no internet and would not give a refund for the remaining 15 days we paid for. They said it is in the user agreement, but we never saw it. We lost internet after a power outage on 3-4-2023. We called them and they said no one could come to our house until 3-12-2023 which is completely unacceptable. I called ATT which is the internet provider they use since they are a subcontractor and said there was an outage in my area, and it was being fixed. Earthlink didn't even know there was an outage. Called Comcast and got internet installed today on 3-8-2023 which is faster under similar plan. This is absolute stealing by a corporation whether or not it is in the user agreement. I studied White Collar Crime at Eastern Michigan University, and this is a perfect example of it. Think of how many customers they have stolen from.

Worst company I have ever had to deal with.. Signed up on the 17th, they took my money gave me an install day of the 19th.. 19th they didn't show up so I had to call them, they say you have internet on the line and I need to close that.. Ok so never had intranet in this house,, Made a bunch of calls. Finally found out Frontier had service years ago here.. So told then I need the line they came out within 2 hours and disconnected their line.. Called EarthLink back - oh and just to mention none of their customer service is in the United States so can't understand half of what they say- they said, "We will get back with you.." Never got a call or anything from them..so posted a complaint on this page. They message me to call them.. Called them. They blew smoke up my **. Told me we are going to get this resolved. Now on the 24th I get an email after once again multiple calls says install will be today 2/27 between 8am and 12.

This is the worst company I have ever experienced in my entire adult life. They did not ever send me a paper bill the entire 4 months I had service. Did not spell my name right despite me correcting them on numerous phone calls. Denied access while I was in the hospital so I was unable to pay the bill stating they lost my account and had no one by my name at my address with an account. Terminated because I was denied access to be able to make a payment. In order to turn it back on they wanted to charge an extra 200$. It was a huge mess and the customer service was a zero out of ten. Unwilling to fix the problem.

They sell you over the phone until they've got you in a year long contract. My internet has slowed down to 1/4 of what it should be and has been shutting down every few minutes. It takes three phone calls for them to understand the issue and over two hours of your time. This service is a scam and I wouldn't recommend it to anyone.

On 2nd placed sale order for 39.95 to install got another .60 random charge same day. Got text and call confirming appt time. Then no one showed following Monday. Got call on Tuesday to see how install went told them no one showed they argued someone did to the transformer but it's in out yard 50 ft from my front door. Plumber was there we both were in and out. NO ONE ELSE SHOWED. THEY rescheduled for Wednesday. No show no call.

I will be moving soon and scheduled a new installation. While requesting service I was very clear that I did not want the Protect+ Norton service included. I was signed up for this service anyway. I also had a question about allowing incoming connections as I host my own file server and tech support had no idea what I was referring to. The agent told me that I cannot access the internet from outside my home, but I was referring to connecting to my LAN remotely, which he could not understand. It took escalation to his manager and then I was told that someone else would have to email me to confirm.

On January 31, I contacted a sales agent with EarthLink and scheduled an installation for the following Tuesday February 7 between 8AM-5PM. I had been looking forward to the installation the entire 8 days leading up to the scheduled date only to find that the day of installation had come and no one would show up. I had received a notification text one day prior to the scheduled installation date, confirming the installation was still on for the next day and therefore I thought everything was good.

Thieves. I went from 49% memory used to 89% overnight. I've deleted 100s of posts and the number keeps increasing while you try to force me to buy more storage. I've deleted files, hundreds of messages and every time you INCREASE the number of MG I'm using and warning me to buy more. Now you allege I am using 98% after deleting 1/2. I believe the governing agencies will want to know about your theft of funds and deliberate intent to defraud the consumer. I will be filing a complaint with the BBB and Consumer Protection.

Installation was for 1/30/2022 between 12 and 2 pm. No one showed up and I tried calling to find out after 30 minutes no one answered the phone. I chatted one of agents and she said she was going to put in a ticket and would be called the same night. No one called. I texted and chatted and every time I get sent back to the same phone number where no one answers and you are on hold for a long time. All I want at this time is to cancel the service and get my installation money back and I want nothing more to do with EarthLink. I had to change my debit card just in case they tried to take more money out. Pretty sad.

Updated on 01/29/2023: Paid my past due Amount to EarthLink on the 25th when my Service was disconnected, it's now 8am on the 29th and Service has still not been restored, talked to Customer Support and one Supervisor numerous times. All they would tell me is wait 24hrs, finally got one person from.

I was in the market for internet service and the Earthlink representative told me it would cost $54.95 + tax and $40 for installation. To get that price I was required to sign up for one year. Which I did. When I received my first bill, the total price was $82.94! When I looked at the bill, there were two $9.95 charges for additional services I neither signed up for or agreed to. There was another monthly charge to rent the modem that I was never informed about. They were willing to drop the two $9.95 services, but refuse to honor the price I was told, by not removing the monthly modem fee. Not fair or honorable by EarthLink. Besides posting this review I have also filed a complaint with the BBB, only asking that I be released from my one year commitment. So although EarthLink didn’t honor their end of the contract by misrepresenting their pricing, they refuse to let me out of the contract.

I called Earthlink and asked them what options they had for my location. They had a package for an 80 Mbps that seemed reasonably priced, and they told me it was available for my location. I thanked the representative for the information and told them that I wanted to do more research before I proceeded. The representative told me that they had better performance than both ATT and Comcast and then offered me a free month's trial. I was looking to try their internet, agreed to the free trial, and scheduled my installation for a week later. The first problem I encountered is that there was a lack of communication between Earthlink's installer and me. I was told that my installer (Rick) would contact me and be my point of contact. Rick never contacted me and didn't show up for the installation. I understand that Earthlink uses third-party installers and that life happens, but I would have appreciated knowing there was a delay.

We had to move and sell our home to move closer to our physical work location 2 1/2 hours from where we currently lived. Earthlink did not provide service at our location. They are charging us $200.00 to terminate our service. Buyer beware. They say it's clearly stated in the contract. Buyer Beware!!! I would NEVER have signed up had I known that upfront. I didn't read "their" fine print. I would NEVER recommend this provider, EVER!!!!

On December 12, 2022 I’ll call them to pay my bill and also to transfer my service less than a mile to my new place. I was told I had to pay the installation fee again 78 plus my bill 103 on that day or the representative would cancel my account. I told him that I could not afford to pay that on that day so he went and canceled my account.

I signed up with Earthlink asking for the 500mb speed. The sign up process was really easy over the phone and all seemed well. I received an email and text telling me my installer would be there on a particular day between 12-2. Since I had not moved in yet I had someone there to meet them. At 2 there was still no sign of the installer. I called the customer service number and got someone who told me that they were overbooked and couldn't tell me exactly when someone would be out, that I'd have to call back in an hour. I called back a short while later to cancel the service because this didn't bode well for a new customer. Both agents I spoke to were hard to understand. It seems they have their call centers somewhere overseas. While on the phone with the second agent I got a call from an AT&T installer who was on his way, so I kept the service.

EarthLink told us they could provide us with internet at our address so we signed up. They supposedly ran their test and said it would work great. Then the router came and we had no internet to speak of. 512 KB which is old school dial up speed. Unusable! I called several times and they told me there was a problem with the local tower. They acknowledged that we were not getting usable service. After the third $80 bill came from them I called to cancel service so we could seek internet from somewhere else.

Called to set up new service at our cabin about 2-1/2 hours from our home, and found it odd that I was told Viasat was my best option. Installation was scheduled, so I took the day off. A few days before the install date, I got a call to schedule installation, and the next available date was 2 weeks after what was already scheduled. They didn’t care that I had already taken off work for the date already scheduled because that date “wasn’t in their notes.” So I was forced to reschedule but for a time when I should have been able to make it to work on time.

DSL wasn't working so called Cust Svc. Polite - but very hard to understand - rep promised to ship modem to me. Received wrong modem, Called again. 2nd rep will ship 2nd modem to me. Soon received 2nd AND 3rd modems! Called for install help & was told that my service was down, & original modem was ok. 3rd rep said he would send return label for 3 modems. No label received. Called again, another promise to send return label. Finally received TWO labels. Called again & was told to put all 3 modems in a bigger box, affix 1 label to box & drop at UPS. Did so. UPS says box delivered. Now I'm being billed for all modems, and an "expedite" fee which I told rep I didn't want. This is ridiculous. I'm very close to dropping Earthlink. Other issue is heavy accent of support people. I have to constantly ask them to repeat, & still can't understand them.

Horrible customer service! I do not recommend them due to poor customer service and ridiculous contract and waste of time (install takes forever when other companies can do it in one day/ you'll be on the phone with customer service hours). I spoke to four agents and got nowhere until I spoke to a manager. The customer service agents do not speak English and hard to understand. Waste of time!!!

So pretty much EarthLink has stolen 80 dollars from me and now I have to wait 24-48 with no internet because they need to review their own negligence which was told to me by a supervisor. My advice just don't do it. If I could give 0 stars I would.

When will Earthlink Mobile be able to give transfer pins to enable a cellular customer to port the number to Verizon. I've been trying for over a week and no one at Earthlink can give me any information. Can not tell me when- or if- problem be fixed. Will not tell me what problem is. Any help you can give is very appreciated-- call, text or smoke signal!! Thank you.

Tried calling Earthlink "Customer Support" line 888-327-8454 to complain that my autopay rates are regularly increased by 20-25% without any pre-notice. I got a health monitoring device marketing recording when I clicked on option 1 "Older than 55" and, after I called back and clicked option 2 "Younger than 55" it just disconnected. Past experience is also horrible support and "customer service." This is without fail the most unprofessional company in the field!

After filing a complaint against Earthlink they contacted me within one business day and will be refunding the money. They were efficient in resolving this issue so I will upgrade the company now to 3 stars for doing the right thing.

Well I just got off the phone with one of their sales associates named Anne. Now when I had dealt with Anne she was polite and professional. What I really dislike about a company is when I'm told that I'd be placed on hold for a moment then transferred to another dept to see if they can help me a little more then abruptly hung up on .... I could understand if she had stated there wasn't anything else they could do and then just ended the call there but it kinda seems dirty doing things the way she did it her way.

First experience with EarthLink, charged $166 a month. Haven't even been a customer for 2 months. Been without internet almost 2 weeks now. Today is actually day 12. No updates, just told cell tower down. No estimated time to be resolved. Had to leave my home to go to someone else's house to use their internet because could not work from home. Calling everyday to find out what's going on. Calls been disconnected multiple times and automatically sent to an automated survey. Well that's the wrong time to send someone to provide a survey. So frustrated, so dissapointed. I'm paying almost 3 times more for lesser service than when I was paying ATT $60 for Fiber Optic. Worst experience ever.

The customer service was fine but was a little hard to understand, but cost is high and not good for gaming as I was told most of son's games won't even load. Can't do anything requiring a lot of speed. A bit deceptive on how good the speed are.

They charged us $70 for "45 MBPS" and $9 for modem fees. Neither of these numbers matches up with their site. I called to ask them if it was MegaByte or Megabit and she laughed and said they were the same thing... I asked because we were getting 80 Mbps so nothing was lining up. I don't think she understood, but she said I'm getting Megabit. This is a ridiculous amount of money for 45 Mbps. Their website sucks and doesn't give you any info that you actually need. You have to call to do anything with your account. I don't recommend it.

I spoke to a person about person about getting wifi in my area. Was told they don’t service there. I asked about a mobile hotspot. He said, "We don’t service." Lol. I said, "A hot spot can be taken anywhere." He said, "We don’t service there." I Asked for supervisor….10 sec pause and then… He hung up!! What a joke. Mobile hotspot can go anywhere. I will use someone else.

This is by far the worst internet service I've ever had. Please do not rope yourselves into a year contract with this company. Our service goes out at least 20 times a day. It's ridiculous and frustrating. Customer service is equally aggravating. They absolutely never give a solution to the problem. Run.

I called to check fiber internet availability in my area. The saleslady started by asking what service I had, what I did online, and how many devices I had connected. I have around 10 devices connected, two people working from home, four TVs that stream movies (sometimes simultaneously), and a daughter who is a Twitch streamer. Currently have 1.2gbps cable for $100/month. Saleslady tells me she will beat that price, only $59 a month, with fees, maybe $75 total. Ok, lady, but what's the speed? 45mbps! I told her this was way too slow, but she insisted that this was all I needed and, "This is fiber. Fiber is different than what you have." She suggested I just sign up and try it for a month. "Lady, you need 25mbps just to watch one 4K stream. How is 45mbps going to cover all my needs?" "This is fiber! This is great for online gaming and streaming video!" *sigh*

Updated on 05/02/2022: I was scammed out of my money and didn’t receive my services. Was given a telephone number to call for a different dept within EarthLink that was supposed to assist me. When I finally spoke to someone after being hung up on multiple times I was informed I need to speak to the sales dept. Still no service. My money has been taken and the ISSUE STILL NEEDS TO BE RESOLVED.

I have been an Earthlink customer since 2001. I use the prepaid method for my mail account. Every year I waste 15 or more minutes on a chat platform to renew this prepaid. WHY!!! Why can’t I do this on my billing page. This is 2022 not 1999. Why doesn’t the prepaid option appear anywhere, forcing me to waste time on a chat. Today, “Kristal R” took over 15 minutes to set up my prepaid. VERY SLOW CHAT RESPONDING! I do not understand why I can’t do this myself on my billing page. Is it because Earthlink want to the extra $1.00 a month! Earthlink: Please stop wasting my time.

CUSTOMER SERVICE IS AWFUL, I mean never experienced this kind of horrible customer service. I called and set up an account April 13th, and still nothing resolved on getting service running. Trying to refuse to refund my money for equipment and sent me false tracking on the equipment I was supposed to receive. HORRIBLE COMPANY...do not use them. It will be nothing but a headache. If I could give - Negative - stars I would have.

The service EarthLink internet provides is not theirs, but AT&T’s. I have not had internet for a whole week and they tell me they can’t fix it for another 7 days. This is in the first month and is the second outage. Working from home, I need internet! When I wanted to cancel, I was told they would charge me a $200 early cancellation fee. Two hours of holding for a supervisor and another 46 minutes waiting to speak to a manager, resulted in a $200 early cancellation fee. If I could rate them a minus ten, I would. How can you charge a cancellation fee for a service you are not providing?

If there was zero star I would press it. They are the worst, they came at 10 am one day. I thought they're experts and they are gonna do their job. They started moving in out, going back and forth and then they left with the machine inside, no signal no nothing. We called them. They said there is no signal and they are gonna try to fix it the next day and they didn't. It's been a week from that time. We have no wifi. We were like stupid waiting and they didn't come to fix the problem. Not recommended. Don't ever call them.

If it were in my hands I would give it 0 stars. I moved to a location to where they did not have service but still had me pay for the whole year, even after being promised to not charge me if they don't have service in the area.

Ordered a dedicated fiber service. An AT&T Tech showed up a week later to install the line (?) and quickly determined there is no fiber in the area. Earthlink then attempted to have the tech install a bonded copper line. I happened to catch them here, but how many customers are paying $70 a month and being deceived?There isn't anyone in the USA available to help, this operation is all middle-man and uses cheap and unqualified customer support.

I live in an apartment complex in San Diego. I called every internet provider searching for fiber optic, AT&T included. I was told by every company that they could not give me fiber optic because of where I live (the apartment complex is the issue). When I called EarthLink and gave them my address, apartment number included, the sales rep informed me they could give me fiber optic and increase my speeds and connection. That is the only reason I paid for them to install their equipment, with the idea that I would be getting fiber optic.

They lied about the speed and I almost lost my job as I work from home. My upload speed was 0.06, and you can do gaming on this according to them and now I'm being charged 200 dollars to disconnect to find better internet, which they say I have to wait 6 to 10 days, not happening, this company is a joke.

I signed up with Earthlink in October of 2021 when I moved into my new home. I was given friendly customer service and when they offered auto pay I specifically asked if I wanted to opt out of auto pay at any time would I be able to. I was told that I would be able to opt out at any time. Fast forward to 1/20/22 and now I am being told that the company doesn't provide the ability to opt out of auto pay once a credit/debit card is on file. WHAT?! How is that possible??? Legal??? And I was receiving no correspondence from them about when my bill was due. I would just see a payment taken out of my bank account. I do not understand how this company is allowed to force customers into the method of payment that they want without allowing the customer the ability to control how they pay. This company is ridiculous and now I see that if I wanted to cancel it would be a $200 cancellation fee, so basically I'm stuck... I am highly disappointed in this company.

Read some of these reviews, and they sound so much of what I went through that I had to make sure I hadn't written it. Here's mine: Told Fiber to our home. Charged $80 for install. ATT guy comes out and says we don't get fiber, here. It's only to their junction box, and then to all the homes from this junction box. Which is NOT the same thing that they told/sold us. Low speed. They lied. Then they said, well, you have Apple products, so therefore you need more bandwidth. Really?? We told them we had Apple products prior to signing up with them; never said a word at that time. Now, they want us to sign up for even more speed at a higher cost. Oh, sure. Also, told us our first payment due would be the following month after install.

OMG!!! Where do I begin???? EarthLink has the most ** up customer service ever!!! Let me count the ways in which they ** us over!

If I could give to them 0 stars I would. My internet kept went out several times and usually took hours and one time two to three days in order to restore my service. I got this service with EBB program and my understanding was it was $49.95 but they got a credit $50 and there's also supposed to be $100 towards equipment yet they charge me $9.95 a month added up and within 4 months terminated my service at which time they wanted a $200 termination fee to bring my bill to 228.95 for free program for only September, October and November of 2021. I made numerous phone calls different agents and got nowhere at all even to the point where they would even put me on hold for an obscene amount of time to wait for a supervisor.

I spoke with a rep about getting 1 gig fiber internet and was told I was going to have a dedicated line and an installation fee of $80 to get it installed, Att installer comes out and installs the internet and says that fiber is not available in my area and left me with 18megs, I call Earthlink and let them know what I was told and they tell me that the sales rep made a mistake that fiber is not available in my area, so I asked for a refund because I did not get what I paid for and was told that I received "fiber based" internet and that I could not get a refund, this place is a scam. People stay away.

I asked for a quote, got a quote and said I'm going to do some shopping around. The rebuttal was "would you like me to call you in an hour?". I said "no, I'll give you a call if I'm interested after shopping around" and I was hung up on. Completely unprofessional. I spoke to a supervisor, like a Karen, and he was as nice as could be. Altogether the initial interaction turned me off. Very unprofessional.

I got internet with them but was given the wrong speed. I asked the fastest internet they have but was given the slowest. Then I called to upgrade and was told next week you should have it. Still waiting. And it’s been a week and a half. And the internet randomly goes down to 2 mbps. Stay away from this company. They lie to you.

They got 1 number wrong in my address, and I found that out when a technician arrived at my door on 12.16.2021. I called EarthLink to edit the address, so that they could continue my installation. THEY COULD NOT RESOLVE THIS SIMPLE TASK. They wasted hours of my time, and the 2 Technicians that came to my address. They could not do the install and were unable to help. They could not change one simple number on my address, because they typed in the wrong address.... And they only offered me 15.00 credit....for 3 PEOPLE's TIME!!! RIDICULOUS!!!

A month ago I switched to Earthlink for high-speed internet. When I initially searched reviews of Earthlink I only saw that they had won "awards" for customer service. Guess I should have looked closer as perhaps the award was for the worst customer service!! From the day I signed up, to the first billing period, I had to get a new bank card. When they did the autopay of course I was notified it failed. That very evening I resolved the issue.

I ordered Hi Speed Internet, because I was tired of spending $75/month with Spectrum / Charter. Well, it was determined that installation wasn't going to happen. I paid $80 upfront for Installation. Earthlink never refunded my $80. I've been working on getting this refund for almost a year. Earthlink is very difficult to get a hold of. Their customer service is absolutely terrible. No matter how much your Hi Speed Internet is, stick with it. Don't switch to Earthlink.

After a twenty minute conversation with Vanita about signing up I felt the sales pitch was strong but the delivery failed. The cost was high and the service was slow. I was told no one else serviced the area and that make me think. I went with a competitor as it was cheaper with faster service. So they lied in the first 20 minutes of communication.

I was not with internet service for a week, tried to reach their technical support. NOBODY answered the phone. They are partners with AT&T which provides the modem and the service. I got trapped in a endless menu loop. NOBODY answered the phone. In the end I canceled the service and they charged me 200 dollars for breach contract.