EarthLink Reviews

I was contacted by someone from EarthLink per our text message. This person wanted me to use Facebook only for their service for games, movies and web surfing. I was then told if I’m not going to sign up under him/her to not waste their time. I asked for several plans and I was told that the 300 mbps is $69 a month. I asked for other plans in writing for higher plans. I was then told 500 Mbps $79 a month and 1000 Mbps (1 gig) is $99 a month. I asked for fees breakdown? I was told by this person: “See if you want to get this service just tell me. If not please don't waste our time. Thanks Anyway." I told him/her, "Very bad choice of words, I’m the paying customer and you chose to have very poor customer service. Great. Now I can report you all to BBB, Consumer Affairs, & other Agencies. You sound like a scam."

After 5 days my internet stopped working. Paid for a whole month. I can’t get on the phone with anyone. Terrible service, terrible customer service. The worst internet ever if you ask me. Getting my money back now.

As someone who has had MULTIPLE different internet services from moving to and from different areas throughout college and early career life. This is BY FAR the worst internet service I have ever encountered. I called to cancel my service that I have had for 9 months. Which up until now I’ve never had a problem with besides being slow here and there. They tell me that they going to charge me a cancellation fee of $150 for breaking a contract. When I signed up, there was absolutely no mention of a contract and told me that I could cancel anytime that I wanted. So basically telling me anything they can in order to get me to buy (not an amazing sales tactic if you ask me).

It could be better in the state the company is from, but in my area they're running a total scam. Strike 1 lied about monthly fee for the router/wifi-gateway. 2 phone conversations both reps said "there's no monthly fee", boom right in the payment breakdown a fee. 1st call I'm told there's wired (broadband) connectivity available at my address at usable speeds (I don't consider anything below 10MBPS usable unless you're just hooking up a ring doorbell system). 2nd call only wifi plans are available for my uses. Then we get it going & their usage counter is suspiciously counting fast in comparison to our old company. Nothing, but YouTube kids vids were watched on a phone, non-game phone usage & looking at webpages on a PC were done in the 1st 5 days. No downloading, no streaming.

I signed up for EarthLink Internet service two months ago. I was asked a series of questions and today that I need the 300 mbps plan. I questioned that, I thought it was too low. I was assured that I could have 15 devices hooked up at the same time and gave no impact. The said person assured me they do not throttle and the optic line is mine only. I now cannot watch a multiview option on my TV. I could the last two months and today I cannot, which tells me they do throttle after speaking with customer service. It just keeps buffering. I feel a little like a bait and switch... This is unacceptable.

WARNING! They are scammers! They lie to you up front and will say anything to get you signed up. On the day of receiving the modem and set up, I had to call customer service support to help me start their service. She was rude, smug, impatient, and unhelpful. When she could not help, she rushed off the phone and told me she would call me back with help. She lied and never called back. I worked on it MYSELF for over an hour just trying to get out devices to even recognize EarthLink. The service was slow, constant buffering and freezing or NO service at all with a 200GB package. I previously had “8 Mbps” only and it worked better than this! I call them back for help and it says we have already used 225 Mbps but nothing is working or has even been used!?! Ridiculous! Scammers! The service associate recommended that we only use one device at a time and turn the internet off to EVERYTHING else.

Scam!!! Do not do business with this company. They are cons. Will have you sign up for services and when you no longer need the service will beg you to stay and offer discounts, the second you don't fall for it, they then say you are in a contract and we will charge you $200 early termination fee. They failed to realize I recorded my call from the beginning and never did they say anything about a contract or else I would have declined. Beware stay away from this company. They also quote you a price but bill you more later.

We sold our house and relocate to a new area where Earthlink does not offer service. Naturally, we had no choice but to cancel our subscription. However, what followed was a series of frustrations and disappointments. Despite our sincere explanation to Earthlink representatives that our cancellation was solely due to their INABILITY to service our new location, they insisted on imposing an early cancellation fee.

5 days of service is ALL we got before running out of data! I paid for a month's service!!!! I specifically told the first moron (when I signed up) what exactly we use internet for (school, streaming tv & music)!!! What on God's green earth made the idiot think 5 days worth of data was enough, is beyond me!!! THEEEN when I called to ask about it, they wanted me to either upgrade or add data!!! $130 later, here I am on the phone AGAIN trying to rectify the issue! I was refused even a partial refund, because "I've received the router & the internet did work" (for 5 whole days)! Their customer service (or lack thereof) is HORRIBLE & so is their internet service! It's one BIG SCAM! Do yourself a favor & run! Run away, as fast as you can!!!!

Do not do it!!! They lie to you!!! They told me only 24 mbps is offered in my area. I told the lady several times what we need an internet!!! I said we have a heavy gamer plus we stream movies, shows, play did online etc… She said, "Oh yes. You will be fine!!!!" Omg now constant buffering, losing signal, low crap internet!!!! Then was told it will be $78 for 1 year but I get acp program so it will be $48!!!! Nope, never seen a bill for $48!! First bill was like $90 then they are trying now to charge me $116.78. No way in hell I’m paying $116.48 for 24 mbps of internet!!! I can go back to spectrum and get $49.99 for a year and get 300 mbps of internet!!! And now this lady says I cannot cancel my service!!!! Excuse me. How in the hell are you going to tell me I cannot cancel!!?? I absolutely refuse to pay them this kind of money for crappy 24 mbps of internet!!!! Think long and hard before you go with Earthlink!!! I regret it!!! And only been with them 2 months!!! Can you imagine what you will continue to go through!!??

I purchased internet on feb 14 for my new home and it has been the worst mistake of my life. Spending over $200 and the internet won't stay connected. Paid for the service and I had to go 2 weeks without internet connection just to receive another modem that keeps going in and out every day. Had to sit in my brand-new home watching dvds due to no connection in an area that I was told Earthlink works perfect for by customer service. My alarm system can't work properly due to the internet going in and out every day for hours. Data runs out fast and I never experienced this before with Spectrum. My data never ran out and I paid my bill the same time every month without any data alerts.

I have never been late on a payment. But here I sit with no internet service. NONE. My security cameras are not working and it's 2am. The last time I talked with EarthLink was 12 hours ago. They LIED and said it would be up and running soon. 12 HOURS AGO. I just returned home from work. I am a survivor of Domestic violence. And for me to not have cameras that are working is almost unbearable. Do I think EarthLink cares. Absolutely positively not...

When we got EarthLink they told us that it was 1 price 79 I believe to me and my partner. The first pay it was over that like a 100. So we called and told them that it's not right. Had to get them to give the price that was talked about. Also the second time we paid our paychecks didn't line up. So we had to pay to get it turned back on. Wasn't told that there was a fee for it and our next bill was 200 dollars. They have horrible customer service. They don't tell you everything. You always find out after the fact. Which is ridiculous. I don't review places. But when they are like this I feel obligated. Trying to get the money to cancel the contract now.

I recently moved and a fast-talking CSR for one of the big companies (I can't remember which one, so I won't elaborate) said there was no service in my area through them, but, not to worry, they can set me up with Earthlink. No mention of data limits. Set up was easy enough, but we burned through the 100GB plan in about a week. They allege that speed will be reduced if you hit your limit. Speed is absolutely dropped if you hit the limit resulting in us using poor mobile coverage to add more data, BUT, the site does not react when you add more time. Twice- once by me; once by my wife, we banged on the button to buy data thinking it wasn't going through the mobile device. I bought about $600 in data accidently. I didn't go into details with my wife, so she did the same thing about a month later. So you go to your email once service is back up and get a pile of emails advising you purchased 50GB for $69.50 for each time you we hit the button.

I was offered FREE internet service throughout the Pandemic due to low income and child in classes at home. I ended this service after 6 months. I am now, 2 years later, being HARASSED by a COLLECTIONS agency!

I left AT & T because of their slow response time to outages & informed them that I would never utilize them again not knowing that Earthlink is under AT & T which I found out AFTER entering in their "contract". Every time I contacted them the customer service they were rude & even if I text/chat they would just leave the message and leave me hanging. I requested a copy of my contract and they never responded. Just quit talking. My service has been more than slow & I could never get answers. I was over charged a few times and never receive my refunds & now that I have cancelled they are still trying to charge me more than the "$200 cancellation fee". I literally just did a chat and the lady just walked out of the chat while I was trying to obtain information about my money.

Crazy, crazy, crazy. First off - all the people I have spoken with in four weeks have been very nice and TRIED to help. There is an endemic problem at Earthlink which is NOT getting better. Every week for a month I have had to reset my password, after webmail becomes inaccessible because of password/username error. Again yesterday! I opened a chat, entered my phone number and email and immediately a message came up that said my telephone was associated with an existing account and it thanked me for providing that. 42 minutes later someone from support joined the chat.

I have been an Earthlink customer for about 20 years. I have recently had nothing but problems with e-mail such as Earthlink constantly dropping my password and making me change it. Today marks the second day without e-mail because Earthlink has a phone number for my account which was disconnected over 10 years ago and they now have a required verification step to change my password. Problem is they send the verification code to the outdate phone number on my account (**) which I have no way to receive. The technician if you want to call her that says I need to go to the next level to have my account verified but there is nobody there (she says on holiday) to address the problem. I realize yesterday was MLK holiday but a holiday today??? You are very close to losing me as a customer.

My internet service been down for two days in a row. I contacted Earthlink to provide me with internet service only to have AT&T tech shows up with at my front door to install their equipment. I do not owe any money but my service been down for over 24hours yet can't get hold of a soul at earthlink to ask simple question as to why I have to pay for slow and nonworking internet service. This is by far the worst customer services and support I have ever dealt with. I have been on the phone for over and hour and still on the phone waiting to talk to a rep to restore my service for my daughter to be able to do her school assignments. Can't wait to get rid of this mediocre services.

I would advise anyone who is looking into this company to save yourself the headache/money & find somewhere else. FIRST OFF- this is a company that requires a CONTRACT. If you get with them and end up changing your mind for whatever reason, you will have to pay $200-$300 to part ways with them. 3 days after my bill was due, My wifi was shut off on a Monday. I paid it that exact same Monday.. They told me they couldn’t cut my wifi back on until the end of the next business day. Also, if I didn’t pay the $25 reinstatement fee within 24 hrs (after I caught up on my bill) my wifi will be back in the disconnected status. So if your wifi is shut off on a Friday & you pay it that same Friday, it wouldn’t resume until the end of that following Monday.

It seems Earthlink has decided a brilliant customer service program to protect your security is to simply lock you out of your email account without notice. The claim is for security reasons they require the password reset. However this is occurring randomly at two or so week intervals and rather than notify one to change the password they simply lock you out of your account and leave you to guess what is happening. Simply maddening to have email in the morning and locked out in afternoon for no reason. I mean I have an account with DHS and we are notified every six months we have 15 days to change our password. I suspect Earthlink is trying to get me to sign up for Norton security at $10.00/month but I already have it. I will likely have to end this account after 30 years if Earthlink does not end this abuse.

This has been the worst experience I’ve ever had with any internet service! Customer service is rude, they charge all types of hidden fees, leaves out vital information and I’ve literally only had the service for 5 days. I would not recommend this company to anyone.

Install date AND times were changed multiple times. The first time the technician arrived he was from ATT saying he had an order to install an ATT service to a business. No. We did not subscribe to ATT nor did we ask for a business install. That order cancelled. Upon calling Earthlink we were informed that they CONTRACT with ATT and it was a 'business' install because ATT contracts with Earthlink. Whatever. The whole scenario was discussed with the installer who had no idea whatsoever that this was an EARTHLINK install.

This corporation only cares about money and no one else. I literally told them. I am only working 1 day a week and can't afford a $110 bill and need help. And they refuse to do anything but keep repeating, The only way to keep my services is to pay the full bill. Or else I lose my service. They don't keep record of other phone calls on the system as I've spoken to them twice today. And the agent only said that I spoke once to the corporation. All they care about is money. They don't care about anybody else's situation or the fact that if they make a payment to them, they could lose their vehicle.

I have been with this company for about three months now. By far this is the WORST Internet company I have ever been with! Customer Service is INCOMPETENT of handling anything you ask! They are very rude they leave you on hold for hours and I do mean literally hours just to come back and say, "Thank you for holding. We’re still trying to get a supervisor for you!" They make you sign up for automatic payments, I made payment arrangements. They took the money out anyway and overdrafted my account!!!

I’m here to update my review. I’m not going to lie, I did have to jump through a few hoops before connecting with the right person. Once that happened, it all went smoothly to resolve my issues and concerns.

Only had few hours, signals is very weak, we can’t see any movies, too many paused, no signal for computer, same to the phone, and they don’t return the fee, they said company policy!!, Had service only few hours, they lied to me, said the signals are strong!!! Feel like stolen!!!

I have been with EarthLink for about a year and today is the day I done had it with EarthLink. I call in last Month to pay a bill as like I always do. Instead of me getting it paid dude just updated my payment. Now I gotta pay late fee for this month cause they not doing their job. Now I got to pay for their mistake. Not only that it sent me into overdraft. I’m not the one to complain but time after time it’s very annoying. 90$ times including late fee and I’m not even getting 100 mpbs. This company a joke. I recommend anyone to BE CAREFUL

Service no good and hidden charges. Would not recommend for anybody unless you don't wanna keep your money in your bank 'cause they will take it as much as they can and not give it back when confronted. Bye.

I have encountered so many problems with their webmail over the last two years. Their agents are generally kind but incompetent and inept. You are left on hold for hours, you get disconnected repeatedly and when you speak with someone you soon realize they are on a fishing expedition and know less than you do. It is always a frustrating waste of time. Today, I was left on hold for five hours (literally!) and Lucas, the agent who had told me that he would check on me after one hour, never called me back. Earthlink is a disastrous, third-tier mess that deserve zero stars.

Pro: Extremely polite customer service. Con: I’ve had EarthLink DSL now for just over a month, and it is BY FAR the worst internet service I’ve experienced in the last 15 years. At my prior dwelling I had Mediacom cable internet, and it was pretty good: unlimited data, up to 500 mbps speed, it ran me about $95 a month, and I had to “reset the router” perhaps once a month. Now, I pay $127 a month for double-digit mbps, 200 GB of data, and I have to “reset the router” 6-12 times PER DAY because the (slow-as-molasses) internet disconnects and doesn’t function so often. I’m a gamer and play on teams, which is now almost impossible because I’m DC’d so often, wrecking everyone’s game.

There is not enough space to write all of the issues I had with this company! Multiple no shows no communication unless I initiated. Spent over 10 hours on the phone, talked to at least 20 different people of whom none could do anything about my situation. Long story short because they're connected to CenturyLink whom I had in the past, I ordered installation and then it was canceled by them even though it was their error. I had to make a whole new order, pay another installation fee and wait 3 weeks for the return of my first installation fee (after multiple discussions) even though at this point I still had no internet.

Be aware that Earthlink has the worst customer service that is almost impossible to reach. They require auto pay and you don't get to see your invoice until they bill you. For instance, I was looking for my balance and it said zero, however the next day a payment was taken out with an invoice. Meaning they send you an invoice as they take the money. I have had a problem where they charged different amounts. I do not recommend.

The absolute worst. First they disconnect me for $20 dollars. So when I realized I was disconnect I immediately paid it. Only for them to tell me they didn't receive the payments. So I paid again. Sent in proof of the double payment. Now I gotta wait 48 hours for that to be reviewed...Now the reconnecting. They tell me I won't be reconnected for 24 hours ...whatttt???? Why in the heck it will take 24 hours to reconnect my internet.? It's Just a click of a button. Then they say unplug the modem for 30 seconds to speed up the process. Well I did that 3 times and guess what?? Still no internet. Just unreal!!

1 star because it's the least I can give and sales support was reasonable. It was slow but order got placed.

Been with Earthlink since the beginning. I do not know much about computers so to uncomplicated my life I remained with them, but never liked them. But last two years, I live way out in the sticks. Two times no access for 6 weeks at a time. The language barrier is bad. The being down on and off all day long, sometimes for hours. I am in the middle of a lawsuit for cops killing my brother and in the middle of lawyers back and forth, I have to wait hours to get back to answer lawyers' questions. I have to move to another service. And Sammantha, you say you are sorry, but nothing changes, so don't bother with your concern. If you all had corrected your actions you would not have such low reviews, and so they continue to pile on as nothing is really done. The company just is unable to deal with this avalanche of complaints, and is not self-correcting. And more complaints pile up.

Unfortunately I cannot recommend this company at all. I was told that this was the only internet service that was available at our new home, which is new construction. Although I was hesitant to commit to them, the agent was quick to ensure me that they worked like any other internet service. She clearly did not know her product. Our household is made up of 4 people (my husband and I, neither of who work form home, and 2 kiddos who we have half the time). We were out of data within the first week and had to constantly upgrade our plan, costing us hundreds of dollars the first month, not including the $79.95 initiation fee. I was then told by customer service to unplug the internet box when not using it- is it not 2023?!

If you have ANY other option for internet service in your area, CHOOSE THAT OPTION! The customer service department is clearly the lowest of the lowest trained individuals. No one is in the USA so imagine the nightmare of a language barrier while you’re already frustrated about the mediocre service. Their billing is stupid. The network is spotty. The crazy part is, when I signed up, it was the best customer experience. The representative was even from the US. Sounds like a scheme to me. If I could give them 0 stars I would. Truly the watered down, bottom end, left over version of ATT. Horrible, horrible experience. Not to mention their site says 24/7 Customer Service yet the chat system don’t ever work. Been waiting on a response for hours. Deceit. Trash. Ugh.

I currently have EarthLink and I have had to get another internet provider because this is now the 3rd time in the service month that my service is not working. I work from home and having reliable internet service is a must. The first time my internet did not work I spend a few hours with the technician troubleshooting while I was suppose to be working only for the technician to schedule an appointment for a few days later. The first repair person that I got, keep in mind I have to be home for the technician to be able to access my house, was not the right technician for the job, I had to wait another 24 hrs for the next technician to come and reinstall the cable. This is 3-4 days without internet and 2 days I have to home for the technician to work so I am unable to work.

My experience with EarthLink was absolutely atrocious. I cannot discourage utilizing this internet provider enough. My husband and I live in a rural area and signed up for EarthLink because there were limited options available. Upon signing up, we were charged $79.95 for an order processing fee (the cost of them creating the SIM card) and then paid $124.99/month for 200GB of data. The first month the wifi worked great and then randomly after being charged for the second month, it stopped working. I called customer service every day for over a week and they kept telling me the issue had been escalated to the technical support team. They assured me someone would call later to see if the issue was resolved (it never was).

Internet went down today around 11 a.m. I called EarthLink and was told there was an outage. Bad thing is, is that the rep guaranteed me that it would be back on by 4:30 p.m. It never came back on. I called them at 5 p.m. and was on hold for 2 hours. Called again at 8:30 p.m. and was put in hold till 9 p.m. only to be hung up on. I'm truly frustrated with the lack of customer service.

On August 17, 2023. I was helping my mom go over her bank statement. We noticed a charge of 76.76 being taking out of her account every month. She forgot to cancel the EarthLink internet and Email service. So we get on the phone to cancel. She was hit with a 200.00 cancelation fee. Blew my mind a fee that excessive for internet and email service. They proceeded to tell me she should have read her terms and agreements sent to her through the email. I told them, "She is elderly." I told them they shouldn't prey on elderly people like that. After speaking with a supervisor to no avail she is stuck with that enormous fee. I am very disappointed in this company. Definitely will tell my family member never to do business with them.

Even though my account is in a zero balance, they keep giving me the same rebuttal of 24 hours and my internet would be turned back on, but it never came back on. First off never had a company want you to pay them two days after installation. Agent didn’t explain that. Also never had a company takes more than two days to turn your internet back on. The agents don’t know anything about what they are selling. It’s just a mess.

I called and started an account for home internet and before I was off the phone with them, I asked them to just cancel it because sales was telling me one thing and the next salesperson was telling me another thing. So then sales said I had to call customer service to cancel which took over an hour to get through to them. I did talk to them and they assured me that everything was canceled and nothing would be shipped or charged. I am now fighting with them because they have charged my card and sent equipment which I did not want. They must have the world's worst customer service. Nobody has had a bit of truth to say to me from that company so now I have to fight with him over returning equipment and having charges reversed which they make it a real pain in the backside to do.

Do Not Sign Up For Service. EarthLink is the worst internet service there is. They use ATT lines and equipment and service constantly don't work. Pure insanity, call them when service not working, long hold times and no one can assist you. Never offer any compensation for Service not working. Biggest issues are normally end of month or 1st of the month. You can unplug the router, reset the router and the service doesn't get any better. Just blinking lights for hours.

EarthLink - Internet Provider Scam. I thought I should share this information with anyone who’s looking for an Internet service provider with high download speed & upload speed, low latency for gaming, streaming, & etc. FYI - do not choose EarthLink, Upon joining seems as if they treat their Prospective Members with respect & share a lot of information, things that’s going to butter you up like a biscuit on the inside. Mind you this is my first time getting internet on my own, as I’m very young. I was Intrigued & decided to join. But seems as if I’ve made a fatal mistake, & I regret not doing a review of my own instead of joining.

Horrible. I haven’t had service 14 days. They have cut my service off in the middle of the night and hit my card for 94.00. I will be talking with a lawyer on this company. Something not right about them.

Terrible customer service! I have had them 3 months and I can honestly say this is by far the worst customer service experience I have ever had with an internet provider! They overcharged me for services I never signed up for and when I took the services off they refused to credit my account. I was lied to by customer service. I told I signed a contract for two years and when I asked for a copy of it they refused to send it to me. They told me I only have a contract for 1 year! I requested proof but they won’t send it to me. Last told me it’s in my email. When I first signed up I told her I have a new email. How am I supposed to get an old email. She said it wasn’t her problem and she’s not required to send me anything!

I have been using EarthLink Wireless Home Internet (WHI) for a little over a week, and I am thoroughly disgusted by the way they handle customer service for WHI. Their support is only available from 9 a.m. to 9 p.m. ET. They already know from the name of the service that their customers use this service in their homes. Those of us who are on the West Coast are just returning home around 6 p.m. If we have a problem with our WHI, we won’t even discover it until after 6:00 p.m. PT, which coincidentally is when their customer support ends. That leads to immense frustration and an inability to problem solve until the next day. They are not providing adequate support for us.

Upon signing up, I was pushed into additional services for $10 a month that was stated it could be canceled at any time. The providers canceled my installation appointment on the day off. They then rescheduled an appointment for a day. Upon signing up, I was pushed into additional services for $10 a month that was stated it could be canceled at any time. The providers canceled my installation appointment on the day of. They then rescheduled an appointment for a day I was working and failed to notify me. After I missed that appointment, they canceled the service but they had charged me the $10 a month for 5 months before I found it on a billing statement. When I called to cancel the services they refused to refund the charges stating the services could be used without the Internet set up. Doesn’t make sense to me why when they canceled the set up that they did not cancel all of the services. Very dissatisfied. Would not recommend.

I create an account and I was told I will be charged a $79 activation fee which I paid on the day I called or so I believe I did. The day I got my box I was being charged an extra $75.95 for the activation fee. I called to cancel because I was not given the accurate information that I needed to make the conscious decision. They gave me a label to send back the box but are refusing to give me a refund. due to the fact that I was misled and not given the accurate information that I needed. I would like a refund - a full refund.

The company called Earthlink was founded around 1994: I believe I was one of their earliest customers. That company was bought out in 2019 by some kind of investment speculators called Trive Capital. The goofy name says it all. The former company is now largely a robotic machine for milking customers. This is nothing new; virtually all corporations we are likely to have some business with have been bought by investors of the kind we used to call corporate raiders.

Updated on 06/29/2023: I was scheduled for installation from 10:00 to 12:00. He didn't call to say he's running late. I called EarthLink. The guy finally called at 1:30. Said he was on his way out there at 2:00. Determined he couldn't install because of a neighbor's property. We rescheduled he was going to come back at 5:30 or at 4:00 rather. He didn't call. I had to call him. He said he wasn't finished with the job yet. We talked again at 5:30. He said he was on his way. He'd be there in 40 minutes. He absolutely no showed me, no text to tell me he was going to not come and get the install done.

I had a lot of trouble trying to sign up on the phone. The operator couldn't understand me, and a word like renaissance completely threw her. She had never heard it. So I hung up. They should allow information to be entered on the Internet or on the phone.

I cannot comment on the quality of the internet because I have yet for it to be installed. We called to start service and were initially impressed with the help we received. We were charged for install and were told we would schedule with an outside technician. Instead of being given choices of dates, we were texted a date for install. This date did not work for us as the location is not our primary residence and we have to drive an hour to get there. For the rescheduled install date, we were given a "window" of 8am-5pm. I drove the hour to stay at the property and at 5pm I still had not received a call from a technician. I had called customer service twice hoping to get an update and they were unable to give me one other than that the "technician was running late". When I called customer service at 5pm, I was told the technician would not be coming, but did not give any reason as to why or why I did not receive a call.

I have my internet service connected May 2nd just to be billed May the 7th. Disconnected May 17th. Paid May 25th. Told I wouldn't be charged again till June 6th. Because after I paid my internet was still off for 4 days. I was told I will be credited for days and now come June 2nd they trying to charge my card and threaten to cut me off about 12:00 a.m. tomorrow which will be June the 4th if I don't pay $120 something dollars. By the way the extra $45 and change is being charged because they only charged me half of the $90 to cut it on on the 25th of May which I was told would be waived but turned out they said it credited but somehow they can't find a way to credit my four days.

Well first of all I just got installed May 2nd 2023 and I was turned around a bill two days later and then was disconnected 6 days after that and I was told my bill wasn't due for another month after I was connected and now I went ahead and paid the bill to be reconnected anyway and they still didn't reconnect my service. They just kept my money and now I'm thinking about getting in touch with my time because my wife works from home. One of our jobs in the internet's out after trying to pay the bill. They give me a number to call and they only open from what was said Sundays and Saturdays in every department. I tried to reach was closed so now I'm just out of my money and no internet service but it's not over. I'm seeking legal help.

I’ve been a customer with EarthLink for about 4 months and my advice for any potential customers please be AWARE of hidden fees. Upon paying for a recent bill I was informed that my account was terminated and that I owed EarthLink an additional $200 to restart services. I never opted in to terminate my account nor was I informed that my account would automatically be terminated if payments were received a few days after the due date.

DO NOT SIGN UP FOR EARTHLINK. There is nothing about them that is a "pro". They tout all these benefits over using AT&T or another big name like better speeds and better customer service. It's a total farce. I frequently get buffering and blurry images when streaming TV, even when no other device it connected to the WiFi. The worst part of all of this is their customer service. I have sat on hold for over 45mins just waiting to speak to someone about a problem I had with my bill. The problem was they just started charging me for add-ons in the 2nd month that I never signed up for. After wasting half of my day on the phone with someone they couldn't even credit my bill before I paid it because whatever ** reason, they said they would credit my next bill instead. Guess what, my next bill wasn't credited either.

We called Earthlink to see about service (was checking around for best option). We was talking to a young lady (Maddie) who broke everything down to us to what we would pay upfront ($79.00) which we did. I personally asked if there was anything else we would have to pay upfront, we was told NO, I then again said "would it be billed on our first bill?" Her reply was yes! She proceeded to tell me that we would receive the equipment in two to three business days when we got the equipment to plug it in, download the app on our phone and it would take us from there what to do! So we did. So after opening the app, it said we had to pay another $100 108 to be exact. So we proceed to call to find out what is going on and all we get was, "I'm sorry, it's a prepaid plan. They should have told you that upfront!" I explained to him yet again what was told to us. He just keeps repeating himself. We got nothing accomplished again!

I've had Earthlink Internet service for about 3-4 years. They inadvertently raised my rates so I called and had them lower the $10/mo they had increased it to. Apparently, that locked me into a contract, which for the life of me I don't remember ever agreeing to. They said it was verbal and in their notes. Now I'm moving to where Earthlink is not available so they are now charging me a $120 early cancellation fee. They refuse to waive it. After, first they increase my bill and now they are trying to take that from me. They have nothing in writing that I agreed to a contract.

First off, I explained numerous times when starting new service that it was only to run my TV and that I would be the only user. I was assured that service status in my area showed good on their end so proceeded to purchase service. I was charged $79.95 just to say yes I want service. Then was told I could not purchase my own router and that I had to pay for theirs. So I said fine and proceeded since I bought a brand new smart TV and needed to connect it. I was told by the representative I should get the 150 gig plan so I did.

Earthlink internet services has been the worse company I have ever dealt with. They took my money and never provided any services. It's been 3 months and still I haven't got anywhere with anyone. Every time I call they act like they don't know what I'm talking about. Stay away from them. They have the worse customer service. No professional training. Where do you find your employees? You need to stop taking people's money and do your job.

Initially, we were quoted $89.00 per month for 5G fibre service internet service. The installer, a local AT&T technician (it became apparent afterwards that Earthlink, an offshore UK company, sales personnel and management, actually has some agreement with AT&T fibre optic line service and modem equipment), completed the installation, the last week of January 2023.

Wireless EarthLink is my only choice where I live while I’m on waiting list for Starlink. It is spotty at best; if it’s not a clear day, I can expect for the internet to go in and out. My speeds are terrible - 1.4 download and 3.18 upload. Trying to watch anything on the television is agonizing with constant stalls. And forget about being on my phone and watching a movie; stalls all the time. I have a Verizon network extender because cell phone service is terrible in this location too - it is basically useless because it requires higher internet speeds to work. I am not able to use the Ring app or the MyQ app because of the slow internet speeds. So I am paying $135 a month for terrible service.

I just got off phone with Earthlink to cancel my account and they stated they will not give me a refund for the days we had no internet and would not give a refund for the remaining 15 days we paid for. They said it is in the user agreement, but we never saw it. We lost internet after a power outage on 3-4-2023. We called them and they said no one could come to our house until 3-12-2023 which is completely unacceptable. I called ATT which is the internet provider they use since they are a subcontractor and said there was an outage in my area, and it was being fixed. Earthlink didn't even know there was an outage. Called Comcast and got internet installed today on 3-8-2023 which is faster under similar plan. This is absolute stealing by a corporation whether or not it is in the user agreement. I studied White Collar Crime at Eastern Michigan University, and this is a perfect example of it. Think of how many customers they have stolen from.

Worst company I have ever had to deal with.. Signed up on the 17th, they took my money gave me an install day of the 19th.. 19th they didn't show up so I had to call them, they say you have internet on the line and I need to close that.. Ok so never had intranet in this house,, Made a bunch of calls. Finally found out Frontier had service years ago here.. So told then I need the line they came out within 2 hours and disconnected their line.. Called EarthLink back - oh and just to mention none of their customer service is in the United States so can't understand half of what they say- they said, "We will get back with you.." Never got a call or anything from them..so posted a complaint on this page. They message me to call them.. Called them. They blew smoke up my **. Told me we are going to get this resolved. Now on the 24th I get an email after once again multiple calls says install will be today 2/27 between 8am and 12.

This is the worst company I have ever experienced in my entire adult life. They did not ever send me a paper bill the entire 4 months I had service. Did not spell my name right despite me correcting them on numerous phone calls. Denied access while I was in the hospital so I was unable to pay the bill stating they lost my account and had no one by my name at my address with an account. Terminated because I was denied access to be able to make a payment. In order to turn it back on they wanted to charge an extra 200$. It was a huge mess and the customer service was a zero out of ten. Unwilling to fix the problem.

They sell you over the phone until they've got you in a year long contract. My internet has slowed down to 1/4 of what it should be and has been shutting down every few minutes. It takes three phone calls for them to understand the issue and over two hours of your time. This service is a scam and I wouldn't recommend it to anyone.

On 2nd placed sale order for 39.95 to install got another .60 random charge same day. Got text and call confirming appt time. Then no one showed following Monday. Got call on Tuesday to see how install went told them no one showed they argued someone did to the transformer but it's in out yard 50 ft from my front door. Plumber was there we both were in and out. NO ONE ELSE SHOWED. THEY rescheduled for Wednesday. No show no call.

I will be moving soon and scheduled a new installation. While requesting service I was very clear that I did not want the Protect+ Norton service included. I was signed up for this service anyway. I also had a question about allowing incoming connections as I host my own file server and tech support had no idea what I was referring to. The agent told me that I cannot access the internet from outside my home, but I was referring to connecting to my LAN remotely, which he could not understand. It took escalation to his manager and then I was told that someone else would have to email me to confirm.

On January 31, I contacted a sales agent with EarthLink and scheduled an installation for the following Tuesday February 7 between 8AM-5PM. I had been looking forward to the installation the entire 8 days leading up to the scheduled date only to find that the day of installation had come and no one would show up. I had received a notification text one day prior to the scheduled installation date, confirming the installation was still on for the next day and therefore I thought everything was good.

Thieves. I went from 49% memory used to 89% overnight. I've deleted 100s of posts and the number keeps increasing while you try to force me to buy more storage. I've deleted files, hundreds of messages and every time you INCREASE the number of MG I'm using and warning me to buy more. Now you allege I am using 98% after deleting 1/2. I believe the governing agencies will want to know about your theft of funds and deliberate intent to defraud the consumer. I will be filing a complaint with the BBB and Consumer Protection.

Installation was for 1/30/2022 between 12 and 2 pm. No one showed up and I tried calling to find out after 30 minutes no one answered the phone. I chatted one of agents and she said she was going to put in a ticket and would be called the same night. No one called. I texted and chatted and every time I get sent back to the same phone number where no one answers and you are on hold for a long time. All I want at this time is to cancel the service and get my installation money back and I want nothing more to do with EarthLink. I had to change my debit card just in case they tried to take more money out. Pretty sad.

Updated on 01/29/2023: Paid my past due Amount to EarthLink on the 25th when my Service was disconnected, it's now 8am on the 29th and Service has still not been restored, talked to Customer Support and one Supervisor numerous times. All they would tell me is wait 24hrs, finally got one person from.

I was in the market for internet service and the Earthlink representative told me it would cost $54.95 + tax and $40 for installation. To get that price I was required to sign up for one year. Which I did. When I received my first bill, the total price was $82.94! When I looked at the bill, there were two $9.95 charges for additional services I neither signed up for or agreed to. There was another monthly charge to rent the modem that I was never informed about. They were willing to drop the two $9.95 services, but refuse to honor the price I was told, by not removing the monthly modem fee. Not fair or honorable by EarthLink. Besides posting this review I have also filed a complaint with the BBB, only asking that I be released from my one year commitment. So although EarthLink didn’t honor their end of the contract by misrepresenting their pricing, they refuse to let me out of the contract.

I called Earthlink and asked them what options they had for my location. They had a package for an 80 Mbps that seemed reasonably priced, and they told me it was available for my location. I thanked the representative for the information and told them that I wanted to do more research before I proceeded. The representative told me that they had better performance than both ATT and Comcast and then offered me a free month's trial. I was looking to try their internet, agreed to the free trial, and scheduled my installation for a week later. The first problem I encountered is that there was a lack of communication between Earthlink's installer and me. I was told that my installer (Rick) would contact me and be my point of contact. Rick never contacted me and didn't show up for the installation. I understand that Earthlink uses third-party installers and that life happens, but I would have appreciated knowing there was a delay.

We had to move and sell our home to move closer to our physical work location 2 1/2 hours from where we currently lived. Earthlink did not provide service at our location. They are charging us $200.00 to terminate our service. Buyer beware. They say it's clearly stated in the contract. Buyer Beware!!! I would NEVER have signed up had I known that upfront. I didn't read "their" fine print. I would NEVER recommend this provider, EVER!!!!

On December 12, 2022 I’ll call them to pay my bill and also to transfer my service less than a mile to my new place. I was told I had to pay the installation fee again 78 plus my bill 103 on that day or the representative would cancel my account. I told him that I could not afford to pay that on that day so he went and canceled my account.

I signed up with Earthlink asking for the 500mb speed. The sign up process was really easy over the phone and all seemed well. I received an email and text telling me my installer would be there on a particular day between 12-2. Since I had not moved in yet I had someone there to meet them. At 2 there was still no sign of the installer. I called the customer service number and got someone who told me that they were overbooked and couldn't tell me exactly when someone would be out, that I'd have to call back in an hour. I called back a short while later to cancel the service because this didn't bode well for a new customer. Both agents I spoke to were hard to understand. It seems they have their call centers somewhere overseas. While on the phone with the second agent I got a call from an AT&T installer who was on his way, so I kept the service.

EarthLink told us they could provide us with internet at our address so we signed up. They supposedly ran their test and said it would work great. Then the router came and we had no internet to speak of. 512 KB which is old school dial up speed. Unusable! I called several times and they told me there was a problem with the local tower. They acknowledged that we were not getting usable service. After the third $80 bill came from them I called to cancel service so we could seek internet from somewhere else.

Called to set up new service at our cabin about 2-1/2 hours from our home, and found it odd that I was told Viasat was my best option. Installation was scheduled, so I took the day off. A few days before the install date, I got a call to schedule installation, and the next available date was 2 weeks after what was already scheduled. They didn’t care that I had already taken off work for the date already scheduled because that date “wasn’t in their notes.” So I was forced to reschedule but for a time when I should have been able to make it to work on time.

DSL wasn't working so called Cust Svc. Polite - but very hard to understand - rep promised to ship modem to me. Received wrong modem, Called again. 2nd rep will ship 2nd modem to me. Soon received 2nd AND 3rd modems! Called for install help & was told that my service was down, & original modem was ok. 3rd rep said he would send return label for 3 modems. No label received. Called again, another promise to send return label. Finally received TWO labels. Called again & was told to put all 3 modems in a bigger box, affix 1 label to box & drop at UPS. Did so. UPS says box delivered. Now I'm being billed for all modems, and an "expedite" fee which I told rep I didn't want. This is ridiculous. I'm very close to dropping Earthlink. Other issue is heavy accent of support people. I have to constantly ask them to repeat, & still can't understand them.

Horrible customer service! I do not recommend them due to poor customer service and ridiculous contract and waste of time (install takes forever when other companies can do it in one day/ you'll be on the phone with customer service hours). I spoke to four agents and got nowhere until I spoke to a manager. The customer service agents do not speak English and hard to understand. Waste of time!!!

So pretty much EarthLink has stolen 80 dollars from me and now I have to wait 24-48 with no internet because they need to review their own negligence which was told to me by a supervisor. My advice just don't do it. If I could give 0 stars I would.

When will Earthlink Mobile be able to give transfer pins to enable a cellular customer to port the number to Verizon. I've been trying for over a week and no one at Earthlink can give me any information. Can not tell me when- or if- problem be fixed. Will not tell me what problem is. Any help you can give is very appreciated-- call, text or smoke signal!! Thank you.

Tried calling Earthlink "Customer Support" line 888-327-8454 to complain that my autopay rates are regularly increased by 20-25% without any pre-notice. I got a health monitoring device marketing recording when I clicked on option 1 "Older than 55" and, after I called back and clicked option 2 "Younger than 55" it just disconnected. Past experience is also horrible support and "customer service." This is without fail the most unprofessional company in the field!

After filing a complaint against Earthlink they contacted me within one business day and will be refunding the money. They were efficient in resolving this issue so I will upgrade the company now to 3 stars for doing the right thing.

Well I just got off the phone with one of their sales associates named Anne. Now when I had dealt with Anne she was polite and professional. What I really dislike about a company is when I'm told that I'd be placed on hold for a moment then transferred to another dept to see if they can help me a little more then abruptly hung up on .... I could understand if she had stated there wasn't anything else they could do and then just ended the call there but it kinda seems dirty doing things the way she did it her way.

First experience with EarthLink, charged $166 a month. Haven't even been a customer for 2 months. Been without internet almost 2 weeks now. Today is actually day 12. No updates, just told cell tower down. No estimated time to be resolved. Had to leave my home to go to someone else's house to use their internet because could not work from home. Calling everyday to find out what's going on. Calls been disconnected multiple times and automatically sent to an automated survey. Well that's the wrong time to send someone to provide a survey. So frustrated, so dissapointed. I'm paying almost 3 times more for lesser service than when I was paying ATT $60 for Fiber Optic. Worst experience ever.

The customer service was fine but was a little hard to understand, but cost is high and not good for gaming as I was told most of son's games won't even load. Can't do anything requiring a lot of speed. A bit deceptive on how good the speed are.

They charged us $70 for "45 MBPS" and $9 for modem fees. Neither of these numbers matches up with their site. I called to ask them if it was MegaByte or Megabit and she laughed and said they were the same thing... I asked because we were getting 80 Mbps so nothing was lining up. I don't think she understood, but she said I'm getting Megabit. This is a ridiculous amount of money for 45 Mbps. Their website sucks and doesn't give you any info that you actually need. You have to call to do anything with your account. I don't recommend it.

I spoke to a person about person about getting wifi in my area. Was told they don’t service there. I asked about a mobile hotspot. He said, "We don’t service." Lol. I said, "A hot spot can be taken anywhere." He said, "We don’t service there." I Asked for supervisor….10 sec pause and then… He hung up!! What a joke. Mobile hotspot can go anywhere. I will use someone else.

This is by far the worst internet service I've ever had. Please do not rope yourselves into a year contract with this company. Our service goes out at least 20 times a day. It's ridiculous and frustrating. Customer service is equally aggravating. They absolutely never give a solution to the problem. Run.

I called to check fiber internet availability in my area. The saleslady started by asking what service I had, what I did online, and how many devices I had connected. I have around 10 devices connected, two people working from home, four TVs that stream movies (sometimes simultaneously), and a daughter who is a Twitch streamer. Currently have 1.2gbps cable for $100/month. Saleslady tells me she will beat that price, only $59 a month, with fees, maybe $75 total. Ok, lady, but what's the speed? 45mbps! I told her this was way too slow, but she insisted that this was all I needed and, "This is fiber. Fiber is different than what you have." She suggested I just sign up and try it for a month. "Lady, you need 25mbps just to watch one 4K stream. How is 45mbps going to cover all my needs?" "This is fiber! This is great for online gaming and streaming video!" *sigh*

Updated on 05/02/2022: I was scammed out of my money and didn’t receive my services. Was given a telephone number to call for a different dept within EarthLink that was supposed to assist me. When I finally spoke to someone after being hung up on multiple times I was informed I need to speak to the sales dept. Still no service. My money has been taken and the ISSUE STILL NEEDS TO BE RESOLVED.

I have been an Earthlink customer since 2001. I use the prepaid method for my mail account. Every year I waste 15 or more minutes on a chat platform to renew this prepaid. WHY!!! Why can’t I do this on my billing page. This is 2022 not 1999. Why doesn’t the prepaid option appear anywhere, forcing me to waste time on a chat. Today, “Kristal R” took over 15 minutes to set up my prepaid. VERY SLOW CHAT RESPONDING! I do not understand why I can’t do this myself on my billing page. Is it because Earthlink want to the extra $1.00 a month! Earthlink: Please stop wasting my time.

CUSTOMER SERVICE IS AWFUL, I mean never experienced this kind of horrible customer service. I called and set up an account April 13th, and still nothing resolved on getting service running. Trying to refuse to refund my money for equipment and sent me false tracking on the equipment I was supposed to receive. HORRIBLE COMPANY...do not use them. It will be nothing but a headache. If I could give - Negative - stars I would have.

The service EarthLink internet provides is not theirs, but AT&T’s. I have not had internet for a whole week and they tell me they can’t fix it for another 7 days. This is in the first month and is the second outage. Working from home, I need internet! When I wanted to cancel, I was told they would charge me a $200 early cancellation fee. Two hours of holding for a supervisor and another 46 minutes waiting to speak to a manager, resulted in a $200 early cancellation fee. If I could rate them a minus ten, I would. How can you charge a cancellation fee for a service you are not providing?

If there was zero star I would press it. They are the worst, they came at 10 am one day. I thought they're experts and they are gonna do their job. They started moving in out, going back and forth and then they left with the machine inside, no signal no nothing. We called them. They said there is no signal and they are gonna try to fix it the next day and they didn't. It's been a week from that time. We have no wifi. We were like stupid waiting and they didn't come to fix the problem. Not recommended. Don't ever call them.

If it were in my hands I would give it 0 stars. I moved to a location to where they did not have service but still had me pay for the whole year, even after being promised to not charge me if they don't have service in the area.

Ordered a dedicated fiber service. An AT&T Tech showed up a week later to install the line (?) and quickly determined there is no fiber in the area. Earthlink then attempted to have the tech install a bonded copper line. I happened to catch them here, but how many customers are paying $70 a month and being deceived?There isn't anyone in the USA available to help, this operation is all middle-man and uses cheap and unqualified customer support.

I live in an apartment complex in San Diego. I called every internet provider searching for fiber optic, AT&T included. I was told by every company that they could not give me fiber optic because of where I live (the apartment complex is the issue). When I called EarthLink and gave them my address, apartment number included, the sales rep informed me they could give me fiber optic and increase my speeds and connection. That is the only reason I paid for them to install their equipment, with the idea that I would be getting fiber optic.

They lied about the speed and I almost lost my job as I work from home. My upload speed was 0.06, and you can do gaming on this according to them and now I'm being charged 200 dollars to disconnect to find better internet, which they say I have to wait 6 to 10 days, not happening, this company is a joke.

I signed up with Earthlink in October of 2021 when I moved into my new home. I was given friendly customer service and when they offered auto pay I specifically asked if I wanted to opt out of auto pay at any time would I be able to. I was told that I would be able to opt out at any time. Fast forward to 1/20/22 and now I am being told that the company doesn't provide the ability to opt out of auto pay once a credit/debit card is on file. WHAT?! How is that possible??? Legal??? And I was receiving no correspondence from them about when my bill was due. I would just see a payment taken out of my bank account. I do not understand how this company is allowed to force customers into the method of payment that they want without allowing the customer the ability to control how they pay. This company is ridiculous and now I see that if I wanted to cancel it would be a $200 cancellation fee, so basically I'm stuck... I am highly disappointed in this company.

Read some of these reviews, and they sound so much of what I went through that I had to make sure I hadn't written it. Here's mine: Told Fiber to our home. Charged $80 for install. ATT guy comes out and says we don't get fiber, here. It's only to their junction box, and then to all the homes from this junction box. Which is NOT the same thing that they told/sold us. Low speed. They lied. Then they said, well, you have Apple products, so therefore you need more bandwidth. Really?? We told them we had Apple products prior to signing up with them; never said a word at that time. Now, they want us to sign up for even more speed at a higher cost. Oh, sure. Also, told us our first payment due would be the following month after install.

OMG!!! Where do I begin???? EarthLink has the most ** up customer service ever!!! Let me count the ways in which they ** us over!

If I could give to them 0 stars I would. My internet kept went out several times and usually took hours and one time two to three days in order to restore my service. I got this service with EBB program and my understanding was it was $49.95 but they got a credit $50 and there's also supposed to be $100 towards equipment yet they charge me $9.95 a month added up and within 4 months terminated my service at which time they wanted a $200 termination fee to bring my bill to 228.95 for free program for only September, October and November of 2021. I made numerous phone calls different agents and got nowhere at all even to the point where they would even put me on hold for an obscene amount of time to wait for a supervisor.

I spoke with a rep about getting 1 gig fiber internet and was told I was going to have a dedicated line and an installation fee of $80 to get it installed, Att installer comes out and installs the internet and says that fiber is not available in my area and left me with 18megs, I call Earthlink and let them know what I was told and they tell me that the sales rep made a mistake that fiber is not available in my area, so I asked for a refund because I did not get what I paid for and was told that I received "fiber based" internet and that I could not get a refund, this place is a scam. People stay away.

I asked for a quote, got a quote and said I'm going to do some shopping around. The rebuttal was "would you like me to call you in an hour?". I said "no, I'll give you a call if I'm interested after shopping around" and I was hung up on. Completely unprofessional. I spoke to a supervisor, like a Karen, and he was as nice as could be. Altogether the initial interaction turned me off. Very unprofessional.

I got internet with them but was given the wrong speed. I asked the fastest internet they have but was given the slowest. Then I called to upgrade and was told next week you should have it. Still waiting. And it’s been a week and a half. And the internet randomly goes down to 2 mbps. Stay away from this company. They lie to you.

They got 1 number wrong in my address, and I found that out when a technician arrived at my door on 12.16.2021. I called EarthLink to edit the address, so that they could continue my installation. THEY COULD NOT RESOLVE THIS SIMPLE TASK. They wasted hours of my time, and the 2 Technicians that came to my address. They could not do the install and were unable to help. They could not change one simple number on my address, because they typed in the wrong address.... And they only offered me 15.00 credit....for 3 PEOPLE's TIME!!! RIDICULOUS!!!

A month ago I switched to Earthlink for high-speed internet. When I initially searched reviews of Earthlink I only saw that they had won "awards" for customer service. Guess I should have looked closer as perhaps the award was for the worst customer service!! From the day I signed up, to the first billing period, I had to get a new bank card. When they did the autopay of course I was notified it failed. That very evening I resolved the issue.

I ordered Hi Speed Internet, because I was tired of spending $75/month with Spectrum / Charter. Well, it was determined that installation wasn't going to happen. I paid $80 upfront for Installation. Earthlink never refunded my $80. I've been working on getting this refund for almost a year. Earthlink is very difficult to get a hold of. Their customer service is absolutely terrible. No matter how much your Hi Speed Internet is, stick with it. Don't switch to Earthlink.

After a twenty minute conversation with Vanita about signing up I felt the sales pitch was strong but the delivery failed. The cost was high and the service was slow. I was told no one else serviced the area and that make me think. I went with a competitor as it was cheaper with faster service. So they lied in the first 20 minutes of communication.

I was not with internet service for a week, tried to reach their technical support. NOBODY answered the phone. They are partners with AT&T which provides the modem and the service. I got trapped in a endless menu loop. NOBODY answered the phone. In the end I canceled the service and they charged me 200 dollars for breach contract.

My Experience has been horrible. I called 6 × 2 day. Got hung up on 5 times. That was put on hold for over 2 and a 1/2 hours and still have not talked to anyone. And I have asked you to speak to a supervisor feature every time and still have not been able to speak to one. This universe recommend Earthlink to anyone. Department customer service need to make over. About that the woman that I spoke to twice today was sharing my information with her colleagues. That is a company that is not to be trusted.

I signed up when I moved to try to avoid giving large corporations my business. I signed up for a middle plan of data, uploading a YouTube video took me 8 hours. I only have 3 devices, they told me to log my TV out every time I turn it off because I was using more data "than I bargained for." Which I don't think is even accurate but they don't provide the plan descriptions in their website so you have to just remember your original plan off hand I guess. I'm pretty sure they lowered the plan amount after I signed up. You have to call and have each receipt emailed to you because they're not available on your portal where you pay. Currently I've been on hold for 10-15 mins while someone cancels my service.

Service is good much of the time, but ATT equipment has faltered and the service is not very good. It's slow, unreliable and not as cheap as it should be for the service you receive. It freezes often and I often get incomplete and slow loading web pages. It is just adequate.

Earthlink will block email accounts without notice to the customer depending on mysterious reasons. When you write to them or call them asking why it go through multiple customer service teams and then they will tell you any of these:

The internet connection always fails. Netflix and Amazon are typically always slow when loading. The representatives are always answering the phone when they are not in the most appropriate setting ie: at parties or gatherings with loud music and or people in the background. Every time I call, I can count on always being on hold for no less than 20 minutes. If I knew better, I would have gone thru my cable provider instead of wasting my time on EarthLink. I am now on hold for the repetitive reason specified above, and it's been 29 minutes and counting...

New customer with Earthlink as of Friday 9/26 - took 2 techs one did 2 hrs other 4 hours to get everything working - services were on till Monday - boom off in the morning. Mind you I work from home. My son schools from home.... I had to call them & tell them, my internet was not working - response that the 2nd tech did not finish it - but yet no one told me. I flipped out telling them that I made it clear when I signed with earthlink that I need my services to work - and told them the same thing. Her response, "I am sorry sir." Over & over I hear the same thing, "Sorry sir" - date for the new tech to come to my home was set for 9/30. I made it clear I was not happy about it in a nice way (not true) and today got a text not a call that it was changed to 9/1 - I truly ** flipped out - I had to call them and yell and explain how truly angry I was about what they were doing - response, "I am sorry sir." Worst customer service & internet service period - d. **

For the past week EarthLink has displayed the worst possible customer service I’ve ever witnessed from a reputable company. Me & my wife have been lied on, lied to, hung up on, and blatantly disrespected by multiple supervisors, & are issue is still not resolved.

We wanted to upgrade to 50mbps. And they keep trying to install a new modem. Was told by both people that came out we don’t need one but customer service keeps trying to give a second WiFi!!! When all we want is a WiFi does upgrade!!! We have yet to have a WiFi upgraded. Instead they are trying to give us two WiFi bills. Which is **.

Erratic issues with formatting, fonts, spell check not working at times and others. Recipients complaining. Any new contacts and domains added to the whitelist in my address book do not work any longer. Submitted feedback over a week on the issue and just recently noticed they went all missing, hundreds of them, over 20 years worth! I'm now concerned the same may happen with my thousands of emails. This is not acceptable for a service upwards of $10/month just for email.

It is ridiculous. I'm put on hold for 25 minutes for a confirmation of whether or not the technician is still coming. Two days ago I was on hold for 4 hours, got shifted from one person to another, ended up talking to five people three of whom couldn't help me because they didn't have the authorization.? Then what is the point of them being there two of them. One (Nokwethemba) helped me and when we got to the end she says to me that she was going to place me on hold for 2-5 min while she records everything and then she would be back on the line to tell me when the technician was coming. She (Nokwethemba) forgot about me and left me sitting on hold for 1 hour. I had to call back had to go through everything with the next person (Lundi).

Called Earthlink because I was having trouble with my internet service. They had me going from one person to the other. Did not finish transactions. Was on the phone with them for more than 4 hours. Unacceptable customer service. Asked for a manager - no manager EVER came to the phone again. Sat on phone for 44 min. waiting for a manager. Finally hung up.

I cannot understand why a big international service provider like EarthLink would have only M-F 9-5 Tech support. People use their email 24/7 and this cutback in service is an indication of a company that wants to make lots of money and provide only the most basic service that is insufficient to address the tech support needs of its customers. My advice to anyone searching for email service is to skip Earthlink and find a provider that has 24/7 tech support or does not have service interruptions as EarthLink has on a regular basis.

We have had our Mindspring account (previously rolled into EarthLink) for over 25 years. We were actually quite pleased that EarthLink allowed us to keep our Mindspring email domain name. Many people thought it was a name which made us seem "old fashioned". However, we liked the name as it showed we were regular email users/account holders much sooner than many of our peers. We stuck with EarthLink because the email service was reliable, it caught messages with viruses, filtered spam, etc., and we had use of the various features/options with multiple email profiles. And, at the time, EarthLink dial-up service was continually increasing speed, keeping pace with or surpassing any other ISP.

I have an EarthLink email account. Today I could not send emails. I got an error. After spending some time checking on settings, I contacted support by phone. The support person had me change various settings and try repair. Error. Then change settings and try repair. He repeated this about 12 times. Then he insisted on getting on my computer. I refused that. Then he told me this is a Microsoft problem and I had to call Microsoft support. I insisted on speaking with a supervisor. I had to wait on hold another 15 minutes. Then the supervisor told me this is a "known issue" for earthlink. He told me that he would escalate it for me but I had to email him screenshot of error and my IP address. I did so. Then the email bounced because I was not whitelisted to send email to privacy@earthlink.net. Sheesh. The support person wasted an hour of my time on settings when this was a KNOWN earthlink issue. Really a customer hostile thing to do.

The fact that I had to leave a negative review to get this resolved Isn't fantastic but it is better than it not being resolved at all. Also the fact that this situation was allowed to happen in the first place perhaps you should have it so people don't have to apply over the phone as this instance shows so much can go wrong. At least if they apply online the consumer is the one messing up their email with a typo rather than an agent not typing in the first half of the email. The human error here could have also been avoided if the agent had just given me the package I wanted I wouldn't have had to be transferred to another agent and none of this would have happened...

Been an EL customer since 06. Can't take it much longer. Constant email outages, no sense of urgency on the part of the company to fix the issues. Their FB page is nothing but comments from angry customers complaining about their lack of reliability. They've always been overpriced but I stuck with them because it's a pain to get new email But about eight months ago (beginning in December of 2020) something happened and the service started to become very unreliable. And now it's getting downright silly with these folks. The email is on the blink more than it works. Seemingly everyday, an issue. They don't seem the least bit phased by their customers' displeasure, either. No way to run a business. Avoid like the plague!

Very bad service. Slow speed and the customer service claimed they are fiber but they are not. They said if the speed is slow they can refund all money including installation but when I called back to cancel they refuse the refunding. It took so long to call them. I have waited for 20-30 minutes to talk to their supervisor.

The problem with Earthlink is limited customer service hours and being a go-between to the service provider AT&T. AT&T has a gravitational pull similar to Jupiter, Customer Service is based off shore and they simply don't care, which is reason number one why people walk away from them. Earthlink Reps are not aggressive enough to get results and literally believe the horse hockey AT&T spews.

I have been attempting to cancel my Earthlink account. When I call and press "3" to reach the cancellation department, I receive a voicemail looping over and over again, saying to stay on the line. It loops every 10 seconds. When I texted, it took hours (overnight!) to receive a response. When I did receive one, I received a canned response that I had to call customer service. Undoubtedly, this is the worst company with which I have ever dealt. How do I cancel their internet? I am amazed that they have not been shut down!

I've had this address over 20 yrs. The recent updates in May 2021 stopped my ability to download mail from that address from downloading on my Mac OS computers. Still on webmail site. No Warning or support. In process of switching out of that address.

I had internet installed and they left the line above the ground saying someone would be coming over to bury it. Well that didn’t happen and a dog decided it was a chew toy. 5 days later same thing. I got a F in school due to no reliable internet.

For a paid service they are horrible in controlling spam. The more you try to fight spam or report it, the more spam you receive. I have a personal Gmail account. It is free, and better at handling spam. One click and it is never again. With Earthlink, you report it and you get more spam, as if Earthlink is laughing at you. They also mislead you in what they charge you. I paid for a year of service and more for extra mail storage. Out of nowhere they billed me again, because before the end of the term they raised their rate. I fought with them about paying in advance for a year so I should have not been charged differently until renewal. They didn't care... I threatened to leave, they didn't care. They also are unable to control their email distribution. Out of nowhere approved emails started showing up in the "Virus Blocker" folder, and they were unconcerned in how it happened or fixing the issue. We use Earthlink as a business account.

Earthlink claims to have an advanced form of Fiberware that does not include 5 G. This is a total lie. Centurylink was the installer not Earthlink. They (Centurylink, a local company did not know anything about Earthlink) stated there is no Fiberware connection. Had I known this was a blatant lie.. I would have gone with Centurylink and gotten a cheaper rate. After all the fraud and Misrepresentation Earthlink sent a letter stating if I broke the contract (What contract were they talking about?) I would be charged $200.00. Every turn of events they were lying and charging me for things I had not knowledge of. They are scammers. Earthlink is criminal and will be reported to the FCC along with Consumer Affairs. I would like to see these agencies who are designed to help the public with this kind of fraud do their job.

Earthlink has been my email provider for nearly 20 years. Over the years I found the service easy to use, if somewhat expensive, so I stayed. I liked the anonymous email program for dealing with vendors, but now they have removed it. This week (May of 2021) Earthlink changed the way the service works. They claimed that they only made a few tweaks but NOTHING operates the way it did. The new service is clumsy and slow as compared to the previous iteration. It stalls in mid-operation! Emails with pictures or ads in the body open to sizes so great that they no longer fit the page. I had to zoom down to 30% to see the entire email. At that reduction the emails are barely readable. I tried different browsers and got the same results. I wanted to be sure that the problem as Earthlink before I complained.

Their customer service is awful. My boyfriend tried to politely hang up to contact his own internet provider before confirming a deal and both a woman named Nicola and her manager were being super forceful and pushy, asking “why do you need to hang up if we’re offering you a good deal,” over and over and tried to talk to him about the video games he played for 5 minutes. Seems like a total scam.

When I signed up for service I clearly told the sales person I would only need the service approximately 6 months. The sales person told me clearly that if I moved out of their service area I would not be charged an early termination fee. They are now charging an early termination fee. Add to that spotty Internet that failed as often as it worked. What a miserable company. If you are thinking of using EarthLink, please do yourself a favor and look elsewhere.

I paid a bill on time in January. Because of an error on their end my services were disconnected as though I hadn’t made a payment. I then was charged a $200 early termination fee, which I also paid. I was assured this would be refunded once they got the account straightened out. Long story short: a month has gone by, no one will return my calls, I have been told it is impossible for me to reach the escalation department directly and I just have to keep waiting for their calls, and despite all of the notes on this issue in my account they have disconnected my services again.

Yall have got some of the dumbest customer service reps I have ever had to deal with. I have had service with Earthlink for over 2 years and these idiots want to collect my money for the bill and then turn my service off 2 weeks later and when I call they tell me, "Yes we got your money and it was our mistake and we will turn your service back on within 24 hours." Well 2 weeks later I call because they are not turning it on. "Oh we need to verify your address. The same address you have had for over 2 years." Well they give me a new install date. I have argued with these people for over a month now. I just told them to cancel. I only rate them a 1 star because they don't have a zero button.

I've had the email service only, for two accounts, since the 1980's. It started as my dialup internet provider, then evolved to email only as I switched to cable internet provider. Because we are lazy and the fee was small, we kept the email service for a long time (years). They finally increased the monthly subscription fee to a threshold that prompted me to close the account. Took 5 tries: 1st - system problems, call back later; 2, 3, 4 attempts put on long hold with disconnect at the end; 5 - success but I had to aggressively insist that I not be put on hold. Customer Service sucked. Email service ok.

Earthlink customer service is contracted to South Africa; making communication very difficult. Earthlink DOES NOT provide direct communication to its Georgia based corporate office. The corporate number on Earthlink's website directs you back to South Africa. Communication with Earthlink's customer service is extremely frustrating due to cultural communication problems & their use of false promises.

The apartments I was living in caught fire so how, so I tried to get the wifi switched to the other apartment, but same apartments. Earthlink didn't wanna hook it up at new place. They waved it, and took it back. So I went with someone else. Come to find out the following month, EarthLink took two-hundred and 12 dollars out of my account. And they don't wanna give my money back to me. So please if anyone is thinking about getting this wifi, don't. They will scam you!!!

The sales rep did not mention that I need a LAN port in order to use the device. I assumed it had a coax connection, as most modems do. They wasted my time & money, paid an unrefundable $40 for expedited shipping for no reason. This company had potential to be very good, except for their sneaky sales reps trying to reach their quotas.

After homelessness for about 10 months I relocated back to Jacksonville FL. As a Veteran it was difficult losing everything but not my faith. I had recently moved from another complex that offered their own internet service. I decided to try out EarthLink & it was the most horrific experience. It appears the reps aren’t US based & that’s a major issue. I moved into a bigger unit just before Christmas. EarthLink wasn’t able to complete my order prior to Christmas or the weekend. I had to use my mobile hotspot just to have some tv services. EarthLink had me scheduled that Monday to install the new service. I waited but no technician showed up.

I have been an Earthlink user for years, even back when they were dial-up, Mindspring, Sprynet etc. After sharing their cable with Spectrum, they announced that they were severing that relationship, I elected to go with their "hyperlink" service. Installation was done by Frontier, and they supplied the modem. Now, I HAVE TO REBOOT THE MODEM EVERY DAY. Not happy with this frustration. This means that some time every night the service shuts down and automatic updates from Microsoft Windows have to wait until booting up. Not to mention the inconvenience.