EarthLink Reviews

I had paid $140 for my service just to have them disconnect it 5 days later. I spoke to several representatives and they kept hanging up on me and giving me the runaround. Kept being told to wait 24 hours for 5 days and still no service. Now I was told that I need a new service and I have to wait 4 to 6 business days for someone to come to my house which means I have to miss work besides the work that I'm missing for them not reissuing my service and disconnecting it after I paid the money and it was taken out of my account the same day. Doesn't really seem like no one wants to help you in that company. Representatives pretend to be manager. They took my hundred and $40 the same day and I'm still waiting for an email confirmation.

EarthLink is the worst service. They disconnected my internet after I paid them on Wednesday the day before Thanksgiving. They told me I would get my internet within 24 after calling them. They told me, "Oh we didn't remember it was an holiday. Your internet will be restored on Fri". When I called them they told, "There is no one here so you'll get your internet on Monday first thing in the morning. So Monday came. I called. They are now telling my line is inactive. I have to pay 70$ for a new line and I have to wait 2 to 3 weeks for them to come out.... since I had EarthLink it's nothing but problems. One time they put someone else Visa card on my account telling me if I don't know the last 4 numbers I can't pay my bill and it will be disconnected. I was like I can't tell you something I don't know. Needless to say it was hell. Another time they overcharge my card and now this... I'm telling do NOT ever get EarthLink. They are **.

I was promised internet service by 800 pm last night... it never arrived. They escalated the issue to a supervisor who contacted Verizon -- who is their vendor and they said Verizon said they didn't know what was wrong... OMG. Talk about horrible communication between Verizon and Earthlink! I am out 5 days of work because of their incompetence and false promises. Finally I learned about Straight Talk mobile hotspot internet service at Walmart. The internet box costs 50 bucks and it's 15 dollars per 1gb of service. As long as you aren't streaming movies it's ok... though it’s still cheaper to use a traditional service of course... Really mad that they strung me along, lied and then never delivered service.

I have never written a complaint on any company in my life, but I am today. I have had nothing but problems from day one with this company as to which Dish.net had referred me to and was told that AT&T did not service my area. Promised high-speed internet didn't deliver but meanwhile the technician that came to set it up said it was available but customer service wouldn't approve. Called several times for a tech to come and change modem due to modem not being compatible to dish (the ones that made the referral) they didn't know what I was talking about and refused to send tech out. Informed me that they would have to charge me $100 for tech to come out IF it wasn't there problem. An hour later no tech, no problem fixed only to tell me they tested modem and that 22 items were on my internet. NOT POSSIBLE!! RUN DON'T WALK FROM THIS COMPANY!!!

Our business signed a 3 year contract with EarthLink. After receiving our first 2 bills, we realized that our monthly agreed upon amount was not what we are being billed for. We signed a contract for $ 317.00 per month, we are now getting billed for $ 451.00 per month. After a conversation with the customer service department, we discovered we are paying all kinds of fees and service costs. We cannot get out of the contract, and we have to pay the monthly amount, by the end of our contract, we will be paying over $500.00 when we thought it would be $317.00. DO NOT SIGN A CONTRACT WITH THIS COMPANY!

Earthlink sends me spam everyday all day. I have email accounts with 4 other providers who send NO spam. Based on the amount of spam Earthlink sends... I'm starting to think EarthLink is making money on spam. I call them the Spam Network.

We have had 3 major issues with Earthlink. 1. We were told the cost was $25.00 per month then the actual charge was $25.00 for the first 3 months only... Lie #1. 2. We were told we had 30 days to preview and contact the company multiple times indicating the service was not working. At each occurrence we were assured they would fix the issue and each time the fix did not work. Now we are trying to cancel the service after 35 days of repeated attempt to correct a bad service and they refuse to cancel without charging us a $200 disconnect fee. LIE #2.

I recently switched to Earthlink internet. I had a rep tell me and my mother both on a 3 way call that I was to get 100mps for $39.99. I have had service since July and have had several nasty encounters with them. Tech support is very rude and don't take care of problem. Ever since had service I am constantly booted offline every 3 to 5 minutes. I am a school student and also stream tv and when spoke to salesperson told me this would handle it being I was 100mps and they are claiming they don't have that speed. My mom and myself heard the same thing. Meanwhile, I have had tech support every single 2 weeks. I am constantly booted offline every 5 minutes. They told me that the line is too far from the building and why they offered it to me since it doesn't work is false advertisement.

I have Earthlink as part of a bundled pkg through TWC now Spectrum so the internet speed is determined by Spectrum (their internet service is awful). I love Earthlink, very good and reliable features, been using it for years. I hate Spectrum. They've raised prices, reduced services and speed is not good.

Was told installing it was going to be just like plugging in a toaster! Well I've been paying for the service and haven't been able to use it since I got it in March. Called and complained, got a credit. Still wasn't able to use the service. Still was charged a early termination fee. Crazy!!! I never used it and was still charged. I thought you pay to use a service. Not taken advantage of.

EarthLink is the worst experience I've ever had. Numerous service interruptions for over 3 years. They won't let me out of my contract even though I've had soooooo many issues with connectivity. But, they do allow in their contract to increase their rates annually... which they did by $600 today. EarthLink customer service agents agree with me but state they cannot do anything about it. AVOID EARTHLINK at all costs. The service and rates are not going to be pleasant once you sign the contract.

When this company was in Atlanta, GA they were terrific. They have now outsourced to India (quite some time ago) and the service is absolutely horrific. I wish there were another web provider in my area but there isn't except for one other that also has horrible reviews. I rue the day that this company moved to India and became a partner recently with Windstar (which has even worse reviews) since it has only made my email service incredibly worse than it was. If I could give this company less than one star I would do that.

I originally purchased Earthlink dial-up service back in 2009. I haven't used DSL (Dial Up) since 2010. Whenever I call one of their many customer service numbers, the call drops or no one answers. How do I cancel their service?

We have had Earthlink since we began using the Internet. They have deteriorated in service. Our connection is so unstable it rivals that of a third world country. If it rains, snows, wind blows, sun shines, we lose our connection constantly. Throughout the day we are rebooting, restarting the computer, going down stairs turning the modem on/off constantly through the day. I am sick of it. In addition, earthlink charges for each computer that is connected to their service. Moreover, they can never solve any technical problem. The tech support people read from a manual to you when you call in for help.

I wish I didn't even have to give this company one star - they deserve zero stars. I absolutely dread any and all contact with them. I can echo many of the other complaints about their requirement of having payment taken out automatically by them. I was initially blindsided by this, believing it was a one time deal. Letting these people have direct access to your account is risky at best.

I had called Earthlink for service. It was only after I gave my bank account information was I told, that I could not use my phone at the same time. I immediately told them I did not want their service. I am 60 years old and live alone, with a disability. I contacted Earthlink several times, telling them to stop taking money out of my account. I was IGNORED. I changed banks, then the harassing phone calls started - 27 calls in 7 days. I will NEVER recommend this company, never use them nor will I ever buy stock. They are deceitful and resort to harassment. I was informed by them they were going to send my account to collection, for services that I NEVER have used.

I ordered online service on 7/11/17. I authorized a one time payment. I gave consent for one amount to be debited from my card yet they decided to withdraw a different amount. As soon as I realized it, I demanded to end our business relationship and demanded them to reverse the payment. This was all happening in the initial conversation. They advised me they only have the ability to take payments NOT the ability to refund. After 2 hours of arguing my call was ended. During this horrible call I was told a technician would come out to my house for installation. I'm still waiting for the appointment. Come to find out, I reached out to Earthlink today. They advised me I have to wait for Verizon to cancel my service before they can set up installation. HELLO!!! Here goes another argument.

In early May we called Dish to ask about the internet they offer on TV. We already use them, so we trusted them! They gave a quick rundown of a special for $30 per month and arranged to connect us with Earthlink right away. Right from the start the internet kept shutting down 15-20 times a day for 5-15 minute intervals. We had just moved and I work full time, so I didn't have the time or energy to deal with it. We gave a one time debit card for installation only and they have been illegally charging without permission ever since. Now that the 60 days have passed, they took their money the first week of July, and the VERY NEXT DAY our internet only worked for 6 hours a day from 11 am to 5 pm everyday.

Was without internet service for over three weeks. Finally sent a new modem which they told me would be no charge. They also said they would credit me with a month's service... all was a lie. They also charged me for shipping, Norton security and other items. It is aggravating also that you talk to people from India who don't speak English and they put you on hold forever. NEVER use this service. One of the most dishonest group of people I have done business with.

Poor service/overcharging - When I sign in for 19.99 a month no contracts. Sounds good and first month went to 24.99, I say ok. 3 months later is 50.33 and I called and some Asian person tell me to cancel the service I need to pay a termination fee.

I requested a new service about a month ago and still don't have service. They lied about everything. They lied about the monthly charge. They lied about how long it's going to take for installation. They lied about activation charge. They lied about everything. After almost 4 weeks I still don't have service. This is the worst service I faced in my 37 years in the USA. If I could give them negative 100 rating I would but you don't have that option. I will check with a lawyer to see how I can be compensated for all the suffering.

I'm locked into a 2 year contract with them because of my cable provider. The first month I had no service at all but was billed twice. Found out the lines in the house didn't run after 2 weeks of talking to people in India and finally got someone in America to call. They sent a tech to check the outside lines. Lines outside were perfect. Did that circle 3 times until the phone company told me that EarthLink had to fix the lines because they were the customer not me. Of course they did nothing. Ended up running a line from the 911 access on the phone box.

We were Deltacom customers for years and Earthlink acquired the company several years ago. About a year ago, we started have issues with our internet service and with the phone system not functioning properly. We were told to renew a contract, replace our brand new card machine, update our phone system and all problems would be resolved. After numerous calls and many hours trying to get customer service to repair our problems, I made the decision to switch to AT&T. As a small business owner, we cannot function without our phones and since our change, we have not experienced any issues. Now, Earthlink has mailed a bill for $9717.15 and it appears that I will have to secure an attorney to defend our company. I have never experienced any company that operates in this manner.

Due to moving and not being able to use EarthLink at my new address I had to cancel my internet, that was cancelled on 4/18/2017. They had taken my payment out of my account on 5/20. After nearly an hour while I was on the phone with the company... Someone else was calling me leaving a message telling me they will only reimburse me $24 due to cancelling 43 days of an early termination. It didn't makes much sense to me since I had their internet just shy of 3 years. If you cancel just change your bank card number... Save yourself time... Energy... Frustration...

Company email took a dump. Apparently our email service, EarthLink, provider decided we needed to re-register our domain name and shut everything down. I was frustrated with their overseas tech support and the lack of email was hurting our bottom line but managed to get everything back on after a few hours of phone time. The people I was dealing with in India (?) told me they needed my name, a contact number for me and a different email address for me since the company email was down until they restored service which I provided.

I have been with Earthlink since 2014. My service was cut off for non-payment. But I called and had it turned back on. They told me they have to give me basically a dial-up service for 14.99 because of my DSL was turned off. DSL is not good, it's slow very slow. And now they want to give something slower. Not right.

We have tried cancelling our email service since last December. Have email, have called, have received a credit only to keep being called for payment on service we haven't used in over 2 years. We were guaranteed on a call in February it would be credited and cancelled. Instead we have received harassing phone calls regarding a $16.00 some odd balance that they did not write off as promised and continued the service until today when we told them to just "come get us" for payment. Really Earthlink? TERRIBLE CUSTOMER SERVICE AND NO PROMISES KEPT. I would NEVER use this company again.

Long, long wait times for customer service which you need because of their ongoing technical issues. Customer service does not listen but rather gives "template" responses. Clunky administrative processes and policies just add additional time burdens to customers. I understand the occasional hiccup but how you respond matters. Requested a small refund on fees due to poor service and functionality. No go so they have lost a customer. Empower your people to make simple decisions. It costs more to find a new customer than retain one.

I know this is hopeless, but I am SICK of calling "Customer Service" and then spend most of the conversation saying "what was that?" or "come again?". There should be some law that requires representatives have the ability to pronounce and communicate in English. Four phone calls; all difficult to understand, asking different questions or information requests. On my end someone else had to finally take over as she could tell I was about to go into cardiac arrest over frustration. Somehow she was finally able to cancel the service. Good riddance, Earthlink!!!

Just off phone with Earthlink - India customer service, as reviewed by others. :( My Earthlink email account, after 15+ years suddenly was closed. I call, get India, and am told Comcast and Earthlink no longer have a provider agreement, so I must now pay for my Earthlink email access, never mind Comcast is still getting the monthly internet service charge. She tells me I was notified of the change, I say I did not see the notification. Never mind, I cannot have a month or two of email service to access my account and make adjustments/changes to plan for the loss of this email. Earthlink wants my money each month, so screw the customer who has been with them 15, maybe 20 years.

I signed up for service, paid the installation fee. They just turned on my service 3/21 (today is 3/24). I got a bill in my email Thursday, says to pay my account on the due date. Today I check my bank account and they withdrew the bill from my bank account without my consent. Called customer service (foreigner). Kept getting told they will withdraw the money on the 22nd of the month. This unauthorized withdrawal will cause my car insurance to lapse. Took 20 minutes repeating myself to try to speak to a supervisor. After repeating myself about the unauthorized withdrawal a few times he finally agreed to refund the money, but it will take 10 calendar days. Not in enough time to cover my insurance bill. Any more ** like this and they will lose a customer. BEWARE THEY WILL WITHDRAW THE BILL MONEY FROM YOUR BANK ACCOUNT WITHOUT TELLING YOU THAT THEY DO THIS.

Oh my God - Only sign up for Earthlink if you want to spend the rest of your life on hold with India while getting charged for everything under the sun, while they take money directly from your bank account for no good reason. BEWARE!

For two years I have used them. First they told me I will high speed internet but needed a landline. Why would I need that if it's 'not suppose to be a dial up'? Then after months of using their service, my internet keeps going in and out. I keep calling and it takes hours! This last time, it goes out and they said my modem is completely down because it's an old model and I need to order a new one. I placed the order to 'rent' after they told me it can't be used with another provider if I ever leave EarthLink (why would I purchase anything from them?). I completed the rent agreement and he apologized about my internet not working. I told him I'm in school and in the middle of finals week and need to submit a paper. I sent to bed highly upset! I just woke up and my internet is working. I think they prey on those who hasn't changed over to this new modem. Now I have a new bill for a modem. This is crazy! I need to look for another provider and fast.

I signed up for the service and was guaranteed service within 24 to 48 hours. They took the money out of my account and I quit looking for another service. I called back after 4 days and they told me the same thing 24 to 48 hours. I called back the next day and was told the same thing. The 6th day I called them and after 45 minutes on the phone I was told they could not provide the service in my area. I spent approx 2-1/2 hours total on the phone with them for nothing.

I was told installation would be done BEFORE Christmas and now they are telling me it won't be until next year. 2 weeks just for installation? It didn't take 2 weeks to take the money out of my account. I will make sure to let everyone I know to NEVER get service with you. This is horrible. The worst customer service I have ever experienced! I've been on the phone for 2 hours and still nothing has been done. No one knows what to do! 2 HOURS. 2 different customer service agents, 1 "supervisor", 1 installation tech and STILL NOTHING. As a matter of fact instead of fixing my service. They cancel my service and then told me I would have to pay ANOTHER deposit and wait another week for "processing". WTH??? Isn't this an American company? Why am I talking to people in India that have no clue how to help me get service in America; THAT I'VE ALREADY PAID FOR!!!

Earthlink, the provider for KFC in Magna Utah. I have been assigned to the Refinery/Smelter for Kennecott in Magna for over 2 years now. Not once, EVER, has Earthlink's WiFi in the restaurant worked. If you connect, and it will connect, you can do nothing. You can't go to the 'lightest' website, that is one that is only text, no images. It will not connect. The manager there tells me that their customer service shouldn't be considered CS at all. They are almost impossible to contact and when you do, there is no resolution to the issue. No one from the company ever got back to them, not even once. DO YOURSELF A FAVOR AND DON'T CONSIDER USING EARTHLINK FOR ANYTHING.

Have been with Earthlink for many years. I understand that it happens and in this day and age, many large companies have glitches. However, it would be nice of the company (Earthlink) to at least send an apology email when things go wrong. Owning a business and having the email system go down is an unnecessary stress and potential loss of revenue. A simple apology goes a long way. We, the subscribers keep you going Earthlink - so do the right thing and treat your customers like human beings.

Have been a user of Earthlink (they acquired Mindspring) for nearly 20 years, and have finally moved on to Microsoft 365 and godaddy... forever. Only 30 days until I dump my mindspring emails. I was caught up in the email company name idea for years, but now through their never-ending horrible service, highlighted by no service for the past 5 hours. Whoever heard of a business in the technology service industry shutting their server down and no access to anyone by phone. Refunds in order, but no way to contact. If one ever does connect with them the phones are answered in India. And the first question asked is to fill out the survey following the call. Weird indeed.

I've been with Earthlink since 2011 and they are terrible. I had Net-zero before for dial up before the switch and I live in a rural area, so they were the best option at the time. The modems they give you suck. Found that out after a year using them and started to buy my own. Had less connection issues meaning I haven't had to call them for the BS troubleshooting steps they give you. (And already know.) Now when you do the troubleshooting yourself and still can't connect, that's the down fall.

Today, 11-10-2016, tried calling to report that one of my phone lines is out, and again, all calls lead to India. All I get in return is calls back about ticket numbers instead of fixing my phone line. I made a huge mistake by signing a contract with these people. Don't make the same mistake I did. Run far away. The first owner set up this account and that is why we have done business with them for over 11 years. I tried turning just one line off and they will force me to pay the entire contract out. They don't care at all they we have been a loyal customer. Not at all. They don't even have an office in our town. I asked for a phone number for an actual employee or an number to an office in America and nothing.

I used EarthLink prior to 8/1/05 for dial-up service. On 8/1/05 I ordered a DSL modem, as dial-up was no longer needed. I was never asked if I wanted to keep the dial-up. I figured it would end when I started DSL. Seems I have been charged for both from 8/05 to 10/16 = over $2,800. It was an automatic deduct on my card and it never hit me, that I was being double charged until my wife called. Overseas customer service kept telling her the 21.95 (which was the dial-up fee) was just internet service. She kept pushing what exactly it was for... finally told it was for dial-up. She cancelled it. They offered us 2 month refund and we refused. Went to BBB in Atlanta with complaint and was able to get a 1 year refund but EarthLink came back and stated some people STILL keep dial-up along with DSL, as a backup. This is total bull. You don't need dial-up if you have DSL.

I have been an Earthlink customer for years. For the last few years, I have been trying to get them to upgrade my DSL service to something faster than the 1mb service I have had for the last 10 years. They tell me the that I already have the fastest service available in my area. The local phone company, whose network Earthlink uses, now offers up to 7 mb service, which means the lines are conditioned for data speeds up to that rate. For some reason, Earthlink can't seem to figure out how to provide faster service. How, in this day and age, can a company claim they offer fast internet service when the best they can do is 1mb?

Went down first time on 9/30/16. STAYED down until 10/4. Actually THROUGH 10/4. When it came back up, I was charitable enough to give them a second chance. After all, stuff happens. Earthlink then went down AGAIN on 10/14. It is STILL down. Both times (10 days total without ANY email or WWW access) I tried to get tech support and instead got a robo-voice stating that "due to the heavy volume of calls... bla-bla-bla" basically call back later or better yet not at all. Finally the AT&T tech came out today to give me a new Internet access/email address. After notifying everyone and answering the backed-up emails, I plan to let Earthlink know that IT'S FIRED! EARTHLINK SUCKS!!!

Omg worst decision of my life!!! AT&T referred me to Earthlink and it was a draining experience. I would say it's a scam of internet. I've been waiting for 3 weeks now for them to install my internet. I gave a deposit $25 and try to get a refund. They are only giving me 19 dollars back. What a scam, that's if they even give me that supposedly it takes up to 10 days to transfer to my card. Yeah right, I should just say good bye to those 25 dollars. They gave me the runaround for 3 weeks saying they will give me a call back for an installation appointment. I really recommend to not chose this SCAM OF INTERNET.

I have never in my life came across a joke like Earthlink. I called them because I wanted internet. Was given a so called dial up acct so that I could upgrade to high speed and keep the $14.95 rate. Keep in mind this dial up acct was a fictitious acct to get me to high speed. I never got any service from them. I was told after the fact that you need a landline. NO. Why should I add more bills? Then was told their tech would come out, do something at the outside box of the phone companies and I'd be good.

Just awfull!! When I moved to my new apartment in NYC I called Verizon for internet, they gave me an installation date for 12 days later so I cancelled because I work mostly from home and needed internet service as soon as possible. I came across Earthlink.... Called, they told me that I will receive my modem within 5 days and I can connect it myself (since I have a phone jack at home) and start using the service right away! They charged me $19.95 for shipping the modem. I received it a few days later on September 10th, happy that I'm going to have internet soon, I connected the modem and called them as instructed.

I paid for my service to be installed on Aug 29th. I was suppose to have an install date within 6 days. They were unable to get me an install date. I called them back on Sept 6th. I was told I would be contacted back in 24 hours with an install date instead I receive an email telling me I will have an install date no later than Sept 11th. Still nothing. I called back again and spoke with 3 different people who kept putting me on hold. They would come back on the line to check if I was still there then they would tell me that they were still looking at my account. Then they would try to still sell me their security package. Like I don't even have your service. You just told me that you couldn't service my address. Just give me my refund. So then finally after an hour long hold, I received my refund. This is a bad company that has zero customer service skills and very limited service area! Do not spend your money with these people!

My two-month encounter with Earthlink was full of strange incidents. Customer support in India, non-answered calls, never calling back etc. It became very clear that they were not going to be able to deliver a working internet connection so I cancelled, still within my trial period. I was promised my deposits back, but it never happened. I actually reported this business to USPS as a scam, feeling that they send mail which is date-stamped and then let wait somewhere and only delivered to the mail system so all the deadlines are already gone when you get the mail (this was related to returning their equipment to get the money back). Please be very very cautious with this company. I am now with Shentel: they were able to deliver a functioning connection and the couple of times I have had issues (such as faulty modem), a local repair guys arrives and actually does something to the matter.

Long time customer of Earthlink. Had an issue with my DSL and was promptly issued a work order from a foreign customer service agent. The reason I state the origin of the customer service is because the volume of my business is deemed bronze, meaning not important enough to have US based customer service. If I was a larger company I may merit Silver or Gold status. Agent filed it as a phone issue not a DSL issue and AT&T sent out a repair crew checked the phone line and said everything was good. After days without internet I called and was told everything was good. I stated my internet was not working. They sent someone again and same thing happened, two more times this happened.

At our company we have been loyal customers to Earthlink for awhile. For the past three months we have been trying to disconnect our service as it is to no use of us anymore. We have filled the disconnect form out twice, sent it to 2 different emails, and we received no response until two months later claiming that they did receive the form but from someone who is not authorized on the account (I made sure that everyone in the office is verified on the account when I first tried to disconnect from the service). So I then sent the form, and an official letter from my supervisor stating that I was a contact person on the account and I was able to submit forms to them.

For over the past 15 years I've been a loyal Earthlink customer. My current issue is the DSL Internet speed. I tell them that I'm using an XP OS. I'm paying for 3Mbps, but receiving 80Kbps. I've called several times over the past year to resolve this issue, but only temporary solutions were offered. Earthlink sent Verizon technicians out to the junction box, but no improvement. Earthlink replaced my modem, but no improvement. Earthlink has given me token refunds, but no improvement. I've had issues on and off, but this current one has gone on for over a year. It leads me to think that it is time to quit Earthlink.

I signed up over the phone June 10th, 2016. I was charged initially, that day $19.95. They said 5 to 10 days to receive the modem. I gave them two weeks. I called back. They said my order was cancelled and could not explain why. They re-ordered my service and told me if I didn't hear from their installation department within 3 days to call them back. Day 5 I called them back. Now we are in the month of July. I have been charged $19.95, $21.60 and $11.24. I know, random. Again, they said the order was cancelled and they issued me a credit of the $21.60 charge.

I have had 2 bad experiences with EarthLink's email services, which are finally giving me the umph to get rid of them. A couple of years ago, I had a brief problem with my email, which EarthLink's customer service addressed, but then strongly recommended an internet security software (I will not list that here as they are not being reviewed), that I could buy for a discount through EarthLink. I did this, installed it, and it crashed my computer. Apple spent a week with me diagnosing and fixing the problem and it was caused by the EarthLink recommended software.

This is the worst company ever. Not only you cannot cancel your service when you want but also to pay them a month. They charged me for 6 months a service they never provided. Then call EVO fax for 6 months, I never was able to receive a fax and has been a nightmare to get the track of any calls or any fax because they do not provide any receipt. This company changes names every 2 years. In 10 years has changed its name like 4 or 5 times. DO NOT USE THIS COMPANY FOR ANY REASON. DO NOT WASTE YOUR MONEY. SERVICE IS TERRIBLE. Until now I do not know how I have been charged for a service I did not receive for the last 5-6 months. DO you consider this a serious company when they are not reliable?

18 months into a 3 year contract and they try to increase the monthly charge by $800.00. Their contract says you have to give them 20 notice to correct a breach before you can fire them. If you have a contract with them it's pretty much worthless, they change the terms at will. I was with Deltacom since 2000 and EarthLink takes them over and runs it into the ground. Be smart. Don't do business with EarthLink unless you don't care about getting scammed and lied to. I switch to AT&T for $800.00 a month less and went from a 20mb connection to a 100mb connection. Now we'll have to let the courts sort this mess out. They are some leery **'s.

My business was with Deltacom and brought out by Earthlink. The service was horrible with outages and poor/slow internet connection. Every time I called, I would reach a representative that barely spoke English. Needless to say, I switched companies and now Earthlink has sent me a bill for over $8,000 for early termination. DO NOT consider this company for your phone or internet service. I promise you will regret it. Their rating is so low for a reason. Find a better company!

Based off of the other ratings, it should come as no surprise that Earthlink is the least helpful internet provider and web hosting company. Our company decided to switch away from Earthlink, so I called the 1-800 to cancel. During my first call, the person transferring me hung up the line before I was connected. On my second call, I had to speak with three different departments before they got to the right department. After cancelling one service, I was again transferred to cancel another service our small business had through Earthlink.

I have been a customer for 15 years and had their DSL for 10 of those years. I have called multiple times asking for faster service over the last few years. They keep saying that it is not available even though CenturyLink updated the network years ago and offers up to 12 meg. Like too many others, my experience with non-English speaking customer reps has been frustrating beyond description. If I did not have my security system integrated so deeply with this provider I would drop them in an instant. Not sure I would ever sign up again with them, even as a last resort.

I CALLED to try their internet service and was turned down because they are somehow affiliated with Time Warner Cable and I had an outstanding bill with TWC. So I have recently received a bill from COLLECTIONS for $46.04 I guess for calling them. SMH. I had to make a account to leave this review. I'll probably be billed for this as well. But I called to speak to a manager about the situation and his solution was for me to pay the bill and they'll refund my money...UMMM "No you pay the bill and refund your money sir." This is a scam. All I did was call, got turned down and charged $46.04. Do not use this service. Don't even call. It cost 50 bucks!!!

On February 22, 2016, I called Earthlink to cancel service. Dashi tried to fix my service and sell me ongoing access to Earthlink.net email. I refused both offers and asked to cancel everything. Cancellation code: **. Dashi said that the DSL line will be disconnected in 4 - 10 business days. On April 7, 2016, after attempting for six weeks to gain high-speed internet access through Verizon, I learned that Earthlink had not fully disconnected the line. I called on the request of Verizon to ask for the disconnect order. Customer Service transferred me to Anthony in Technical Support. Anthony reported that the Covad vendor released the line on February 23 (cancellation code: **). I called Verizon to tell them this.

I had Earthlink service and the crap never worked probably. I don't even want to go into detail but I need tell them in January that I wanted to cancel my service, thinking it was closed and they never did. I in turn got another service but they still kept trying to take the funds out of my checking account. Here it is 3 months later and these idiots keep calling me trying to suck more money out of me even though my account with them is closed. Don't use Earthlink. They are a RIPOFF AND THE CLOWNS THEY USE FOR TECHS DON'T KNOW WHAT THEY ARE DOING EITHER.

I tried Earthlink for 2 weeks and ended up spending the whole time trying to make it work. I spent 14+ hours on the phone with different tech support people. Also spent hours online chatting with tech support and online trying to make it work. Earthlink uses Time Warner Cable's line. They don't work well together. TWC has no idea what Earthlink is doing and vice versa. I ended up cancelling the service because nobody could figure out how to make it work. I did enough studying to know that my problem with my ISP. A lot of the tech support would not listen, continually tried to intimidate me, and argued with me time and time again. I would not recommend using their service because if you ever have a technical issue none of them will know how to fix it and they will patronize you.

If you need internet connection please found something else but not Earthlink. Customer service have no idea about nothing, customer service lied. Internet slow and when you want to get something fast like better internet you probably have to wait 4 or more days, no wait this is incredible. No recommended, I prefer to pay 30 dollars more but finally NOT EARTHLINK. THIS IS A BLUFF.

We paid for a year of Earthlink Internet service in advance for $144.00. The service was very, very slow and not practical to use. We cancelled the service in December 2015, about halfway through the 1 year of use. We did not ask for nor expect a refund of the difference. However, about a month later, Earthlink charged us an additional $57.50. I have spoken to Customer Care and they are irrational and refuse to credit the $57.50 back. They say it is an early cancellation fee. Yes, we cancelled at 6 months but we had already paid for 12 months and did not ask for a refund.

I call tech support approx 2 weeks ago because of connection problems. Finally tech support figured out that my present modem was 15 years old. I requested a new modem because of intermittent connection problems but I received a refurb. Called a 2nd time to receive a NEW modem for which I was charged 49 dollars for a new replacement. This was Earthlink's mistake. I am a 15-year customer and this is shabby treatment. I would NOT recommend Earthlink to new customers. Thanks for listening.

I now get password change requests once per week. I also get one or two pages every day of "mail delivery failed" messages all of which are spam for a weight loss business. I have tried identifying these as spam but with no result. Now I just delete them. I have messaged customer service with no result. I am a long time user and would hate to change my email but looks like I will have to do so.

Good Shine Travel just recently changed to Earth Link Business (T1) service, the service started at October 23, 2015, but we didn't have the service till the next day. We had terrible service quality for two days, then disconnect until October 5th 2015, we had another two days terrible service quality, then out of service from October 7th 2015 till now. I am not sure I should call this service or something else. We tried more than 20 times to reach out to your support team to work things out.

This has got to be one of the worst companies in terms of customer service. I wait on the phone to speak with a representative about my billing waiting for almost 20 minutes. The rep picks up and says he's tech support. I say I need to discuss my bill and he supposedly transfers me to billing. I wait for 5 more minutes and a rep picks up. I give him my account info and he just disappears and I hear a cacophony of voices in the background. I keep saying "hello, hello" and there is no answer. Finally he comes back without any explanation.

I have had to change my password no less than ten times in the last month because Earthlink states my account has been compromised. They keep changing my password so I have to call them to get a temporary password. I have email accounts with Hotmail, Yahoo, Goggle and SBC and Earthlink is the only one I have this issue with.

First of all the service is slow. The customer service is horrible you cannot understand what they are saying. We had to reorder a modem and after we ordered it they charged us for a extra month and tell us we have to wait 10 to the service connected again. We had to order this modem about ten times so after a month of no Internet I'm told we owe for the month we didn't use the service. I would NOT EVER RECOMMEND SOMEONE USE THEIR SERVICE.

I cancelled services with Earthlink over 7 years ago and they were still charging 7.95 a month for email services. Earthlink has scammed me out 660.00 over 7 years. Why the heck would I keep email services when I can get an email for free? If I canceled the internet service that should have been it. This is a total fraud and I'm pissed at their dirty underhanded practices. I had to get my bank to call and cancel the charge to my account.

I was reviewing my yearly bank statements and saw a charge I did not recognize - Earthlink. For over 10 years I have been paying $7.95 every month, over $1000 to a company I cancelled service with over 10 years ago.

I had to have Earthlink for several years because I live in a very rural area and even satellite won't work. I finally decided to cancel my account and they had the audacity to bill me my monthly payment for 30 days AHEAD of my cancellation! They said they had to bill me for a month I will never use. I went ahead and paid it so I will never have to communicate with them again.

Do NOT do business with this makeshift company! All of their modems are DIAL-UP MODEMS, meaning you will need a working landline phone jack in order to use the modem. The modem is not a wifi modem but they will tell you it is, and when it's time to close the sale, they will mumble through the disclosure so you don't hear the sales rep say "you will need a landline phone jack for the modem to work." Their modems are old outdated phone jack modems. Do not let these people sell you otherwise: IT IS A LIE! They will tell you "you don't need a landline phone jack in order for the modem to work" just to make a sale. Even corporate will back up their sales department by saying "It was a misunderstanding." No it's not, they know exactly what they're doing!

When I signed up for Dish network this is the internet service they referred me to. Setup was horrible. I waited on the phone for 25 minutes and when someone came to the line he was of no help. I kept repeating myself and eventually my roommate and I just figured it out on our own. After about a month or so of service I began experiencing problems. Again I called customer service and waited 15 minutes for them to say reset the box which I had already done. Then my bill went from $14.95 after 3 months (which I was later told was promotion price) to $39.95. This service is barely good enough to be 15 bucks definitely not 40.

I never had any problem using Mindspring which I think Earthlink bought many years ago. I still use it; paid less than $50 per month for the service most years, now $10 per month when I changed suppliers. I am very content with it. The only problem is from confusion from modern technology that causes me to change procedures and not understand some of it.

I have been a customer of Earthlink since 2000, yes fifteen years. I originally relied on them for internet access and also email. As technology evolved, I ultimately dropped my internet service but continued using them for email. I have been paying $7.95 per month for some time now and realized that the service really wasn't worth that much anymore.

We've been Earthlink DSL subscribers for about 15 years. Our previous ISP was bought out by Earthlink. Overall, we have had very little problems. We don't have a cable provider. We have a landline and DSL modem. Our speeds are satisfactory. We have a home network, 2 ipads, and 2 Macs, ads we watch Netflix. When I do call them if I can't understand their accents I ask for a person who speaks English better.

Earthlink is by far the worst breathing of hell out there, idk why these ** are still in business. I ordered high speed internet for 20$ with DISH but they sent them instead and they sent Verizon to setup and charge 50$ for the first month and sent me a router that was not wireless. I called them and the told them that, they said I have to buy that for 70$ and get a rebate. I fill it out and sent it and get nothing. So I called to remove automatic payment but that's not acceptable so I asked to cancel and they tell me there's a cancellation fees of 90$ plus another for 48$ plus another for 3$. So aside from no one actually speaking English working there, these people are ** and I can't wait to see that company burn to ashes in hell where they ** belong. Anyone thinking about getting them, "you're better off dead".

For the past two weeks my internet is only coming on at night for about 12 hours. Usually between 7-9 pm and goes off about 9 am. They sent a tech out who said outside lines are fine. EarthLink tells me it must be the inside lines that are causing problems. I really don't think so. My phone works fine through the lines. I work from home and this is really ticking me off. I told them I believe it's something with EarthLink and they tell me everything looks good on their end. What a bunch of BS. We stream TV too, so we don't have that either. I'm about to switch service even though I don't want to pay 70 a month, which is about the only option around here. I hung up on the guy today.

I decided to sign up for Ultimate Internet with Time Warner and cancel my EarthLink service. I got to tech faster than I expected. He had a heavy accent but I could understand him most of the time. We went through all the verifying and he cancelled my service and even gave me a confirmation number. Yay. Easy right? Hold on a sec. He then transferred me to a Time Warner rep (they resell Time Warner service so I guess they are connected somehow). I got to an American that spoke perfect English so I easily understood it when she said, "your service hasn't been disconnected". What? I have a confirmation number.

My boyfriend had called to get an estimate for internet service in our new home. They required a credit card number before they could even state whether or not they serviced this area. They then quoted us $14.99 a month for DSL internet service. He took the deal and over a week later received a box with a modem and a cord. It never worked. After a week of fighting with them and them claiming to have a service tech coming each day I gave up. I called myself to be told that they never had us scheduled for a technician, and that they don't even offer DSL.

Horrible service. I was told when I was signing up that it was a low flat rate of $14.95 per month and I could cancel whenever I wanted, which sounded great considering I am a college student and can't afford something too high. I get 1.5 mbps, yet I am paying for 3. Very disappointed when I get a bill for $40 and told I have to pay $90 to cancel.

I had visited my local Verizon dealer in Cold Springs KY. I wanted cellphone service with unlimited internet service which my wife and I stated over and over to our rep in this store. He assured us that their internet box had unlimited time for one price and that if we ever went over it would be impossible. Upon receiving our first three or fours statements we noticed that we were not on unlimited at all and that we were being charged ridiculous charges for this service. We immediately went to see the associate that sold this to us. He was off and had given us his card with cell number. He would not answer it at all after numerous attempts to contact.

So I signed up for wireless internet and I received only a router that I couldn't use and I ended up giving the router to a person who needed it. A couple of weeks later they tried to take money from my account 2 times. The first time was an amount for $125 and the next following week another for $165. That's outrageous for internet by itself. Then I started to get mysterious phone calls on a number that was no longer in service and I call the number back from another phone and it was EARTHLINK. These calls come in at least 10 times a day.

I signed up with Earthlink on 7/20/15 and had it installed on 7/27/15. I signed up through chat. I also ordered the new router that they suggested and was told it was 79.95 not charged up front 30 days later, plus would receive a mail in rebate to get a full refund in 6 to 8 weeks. I have a copy of the chat to prove what he said. 2 Days after installation, they charged my account 114.60 which caused my account to bounce 3 checks costing me additional 75. I called Earthlink about the issue. I spoke to 5 different people, none who could speak clear English, which I am not racist, but makes it extremely hard to understand. All who which told me it was for the router, plus 19.95 for s&h that I did not know about, plus 7.95 for networking plus 6.95 for some other fee I knew nothing about.

I signed up for EarthLink and was told I would have installation on 7-27-15. When that day came no one arrived. I called and was promised installation on 7-29-15. No one came. I called and they said the provider had canceled my account! I was irate and called to reinstate and give them one more chance. I am still waiting for installation.

Over a year ago my email account was hacked - use of email address. Before Earthlink security caught the problem about 1000 or more emails (various topics) went out. Now getting scam mail that fill up email box. Earthlink states there is no way they can stop these emails from getting through. Feel there should be - the domain and email addresses are obviously not legitimate email addresses. The only solution is for me to go in everyday and earmark those that need to be blocked. Continually ongoing. Earthlink should have security software that should detect these email. Must keep the address - used since 2003 for business and personal - not possible to notified everyone of new address nor make list of people not to block. Wish there was someone at Earthlink on American soil could speak with.

As a loyal customer since my first computer in 1990, I had remained with Earthlink, assuming all servers were as problematic. The first series of complaints were that I could dutifully report each individual spam mail that came in on Webmail, and it did nothing to reduce the spam. The bigger problem: from May until the end of July, I have repeatedly asked for them not to allow mail to be posted to my address that claims to be from me (which it is not) addressed to me as well as to two other parties, because they always follows an auto-return to my address and the mail always includes URL's with malware or an illegal content site, neither of which I open. There have been 19 of these email messes none of which I ever sent, and most of those in the last two weeks.

I signed up for internet service. When 3 weeks passed and I did not received my modem I called and after a lot of investigating they told me that they do not service my area, and they will only return part of my money because was under contract and I was breaking the contract. Wasted half a day talking with somebody that obviously was not in this country. I got a little bit more than they wanted to refund. A month later I get a charge in my cc. When I called to complain guess what: I have contract for a year. I had to called my bank and put a complaint with them so they will not paid any further. Worst experience ever.

So I have had Earthlink for years and have kept them 1.) Because I like their spam filter and 2.) At this point my whole life is linked to my email account. But long ago I dropped them as an ISP and just kept the email address, for which I am currently paying $7.99 a month Just to keep my email address? Really? Then the other day I started getting notices from friends that my email had been hacked and they had gotten spam from me. I also got lots of returned messages from long dead email addresses in my address book.

The shadiness with EarthLink starting on the EarthLink website while I was researching DSL only service. A chat window popped up with an EarthLink agent on the other end. I informed him that I was shopping for DSL and he required my cell phone number, in case we got disconnected. I gave my number and typed that I was at work and could not receive phone calls. I inquired about services and charges and typed that I need more time to make a decision and ended the chat. THIS GUY, barely speaking English, called my cell phone number!! I should have known this was a bad sign. I signed up for the EarthLink package and was never able to get the service started. The connection date kept getting pushed back and closer to the first date of payment of DSL service that was NEVER turned on.

This is the worst int. I have ever seen. I think my dial up was faster. I have a brand new computer and they say it's not the internet. Then what the hell is it?

Your sales department wronged me in committing a fraudulent practice. I called 888-807-0906 at 9:36-9:49 am CDT on June 25, 2015 with basic questions about a potential new home internet service. I was evaluating whether or not to sign up with EarthLink and wondering if there would be any installation charges. The representative that I spoke with told me that before he could answer my questions I needed to give him my information. After giving him my information he told me that before he can answer my question he would need to run a credit check. After running the credit check he told me that a self-installation would cost $15.

We changed our cable company to DISH Network and asked if they had an internet service, they advised EarthLink. I started to investigate online and found this website with the complaints and I told my husband I think we made a mistake. When the equipment came, my husband determined it was a dial-up connection which we could not use.

I have no credit with Chase, because Earthlink blocked my payment due notices. I didn't receive my itinerary from Delta airlines, because Earthlink blocked them. I'm not talking about these emails winding up in spam. They just out and out blocked them. I don't know who else they blocked, and what I could have missed. In numerous calls with their representatives in India, all I can gather is it's based on a consensus of what is "spam". Sure, I get spam from these companies, but I also get important emails too. This is outrageous behavior. They have to be forced to send their customers their emails! They are messing up people's lives!

I tried on several occasions to get my service with them to either get false information, ran around or told on the day my service was scheduled to be on they canceled my order. Best advice to anyone wanting to go to them would be run in the opposite direction.

I should read the reviews BEFORE I called that stupid company to sign up for services. Here is my addition to the long list of negative reviews. Be aware that the initial charge they ask to pay during signing up is non-refundable. They will not tell you that, so make sure to specifically ask them about it. I was looking for a new ISP because my current (Comcast) was getting too slow. Spoke with EarthLink, decided to try.

We entered into a 3 year contract with EarthLink 2 1/2 years ago for 5 of our business locations. Since day one our internet service has been slow. They insisted that it was our problem and sold us an upgrade. This did not improve the service. Over the last couple years, the service has gotten worse and each anniversary date, they take the opportunity to increase our rates per the contract to the maximum allowed. When I asked about paying an early termination penalty and getting out of the contract, they informed me that the penalty would be equal to the remainder of the payments. They also insisted that our service is not slow.

I moved into a new house 8 months into my contract. After a week of my internet being "activated", I still had no connection. Verizon showed up today without my knowledge and claimed there's no issue on their part, and I was told by Earthlink to hire a "local technician" to fix my wires inside going to my jack. I just paid my bill on april 25 thru may 24 and haven't got to use my internet yet. After talking to several reps, and a couple screaming matches, I decided to just cancel with them. They refuse to refund me for this month and are charging me a $45 early termination fee. They refused to refer me to any technicians to come out and fix my problem and wouldn't transfer me to a supervisor. I was told if I didn’t pay, they'd send it to collections. I’m so mad right now and I guess there's nothing I can do about it!

I called Earthlink several months ago to cancel my account, which they did. However, they kept billing me. I called back and they took care of it (supposedly). But, they sent another invoice. This time when I called, they could not verify my account because it did not exist in the online portal. So now, they cannot open my account for me to dispute the charge. Here are my details...

I work for Earthlink Business and wish to remain unnamed. This is by far the worst company I have ever had to work for. I send sympathy to all of our customers because of the poor poor service provided. I do work in customer care and do what I can to help our customers, but most of it is out of my hands and I'm told that there is nothing we can do to help. So on behalf of me and my co-workers, we sincerely apologize for the terrible service that Earthlink provides and the bogus charges and wait times that they make you go through. If you are out of contract, run far away.

When I was looking to find a less expensive ISP, I found Earthlink online. In order to accurately record my conversation with them (so I could review their comments later if I couldn't immediately make up my mind), I chose the Live Chat. After at least 30 minutes, I decided to give them a try. Here's my issue. Here is a paragraph verbatim the online chat conversation (I copied the entire chat when done and pasted it into a word document):

I have Earthlink as my DSL provider...and they were great...for about a month. To start, they run off of other services. I had Verizon show up at my house with no phone call or warning they were coming; that was red flag number one. Now about a month into my service, the modem decides to stop working. It can't verify to my router. I called customer support and they were no help. They tried to tell me that I had to reconfigure the modem. So I followed all the steps and guess what... still no service. So they created a ticket number for me claiming that it was a back-end problem and nothing wrong with my hardware...ha.

I had EarthLink as my ISP for 14 years with no more problems than any company might have- a few technical problems once in awhile, nbd. Due to financial challenges (broke) I had to live without Internet for the last six months until now. So I call them to catch up and restore my service just to ultimately be told that DSL is not available in my area. HUH? I didn't move and the same phone line has been there for 51 years! When I asked how that can be I was told to call back in 24 hours or login to Earthlink's website to explore options, they'd even email me a link. Uh- Hello - I DON'T HAVE INTERNET SERVICE- thus the reason I need help! Truth be told, everyone I spoke with was eager to help, they just seemed not to know what they were doing.

I have kept this company for DSL and home service for a several and have been as patient as possible. After A LOT troubleshooting over the years, my connection worked great. A few days ago, I moved and called Earthlink to see about transferring my service now that I am settled into my new home. They did not offer service (DSL or home phone) in my new area, only the mobile hot spot which I did not want. I told them I wanted to cancel my account. They kept me on the phone over 30 minutes trying to convince me to stay and even offered me a free month FOR SERVICE I CANNOT USE SINCE IT'S NOT AVAILABLE IN MY AREA. Then they tried to get me to keep Norton and my email address with them both for $6 a month a piece. I kept saying "I NO LONGER NEED YOUR SERVICE, PLEASE JUST CANCEL MY ACCOUNT!"

NEVER use this stupid company! I've been in business for 29 years and have never complained publicly about any company I've done business with before. I realize that no business is perfect and anyone can make a mistake, but this company is horrible. I've been a business phone customer with them for 6 or 7 years. The basic phone service works just fine. But their billing charges and fees are insane. All of the sudden they started charging a "Administrative Fee" of $13.78 a month. When I called I am told that is "to recover the costs of billing and collections", which is insane. I then ask to remove my voice mail and additional directory listing service. Then I am told that it will cost a $25 cancellation fee to remove each of the services. The woman on the call was nice (this wasn't her fault) so I just told her that we're going to cancel the account.

I never got the DSL to work and when I called to get assistance, they were absolutely no help. I was also billed multiple times in one month and with no clear explanation on why and how it happened. I ended up cancelling the service within 30 days of setting it up. Again, I never used it because I couldn't get it to work. They still charged me the $90 cancellation fee.

We've been customers for over 20 years and the service has consistently declined. Webmail has been sketchy for the past few months and every time we call tech support we get the "we're working on it" response. This is a known issue that has been going on for some time now, yet there's never been a notification on the website. Is this company about to close? I get the feeling it's two guys in a basement somewhere.

Been chasing a refund check for a closed account for over three months. Earthlink has missed every committed date. Customer Service reps and supervisors contradict themselves during calls. I have been given another "absolute and final" commitment for the check to be mailed. Started this process on 11/14/14... It is now 2/20/15. Check still has not mailed - that is over three months. WHILE I was an Earthlink customer they over-charged by creating a second account number because THEY made a single letter typo in address - so we're billing it as TWO locations. Language barriers to their customer service prevented me from correcting this. I tried.... Nope, still shows a second incorrect address. They could not figure it out.

Over 300 dollars for less than 1.5mbps!!! Terrible customer support and unwilling to work with you. Can't wait to be rid of them!!!

We signed up for internet service with DISH and EarthLink was the internet provider. So we got separate billing and internet from EarthLink. They have charged my Debit card twice in a month many times. When I called to inform them each time of this mistake on their part, they agreed to refund my money to my account but they gave me a credit instead of a refund. Very frustrating! Furthermore, the modem they sent me is a refurbished 10 year old Zyxel p-600 series. This modem cuts out about every hour for 5 to 30 minutes at a time, randomly throughout each day. I've asked them to replace it with a newer model and they want an "upgrade" fee for a better one. This is unacceptable to us. I found out that my our internet is Verizon DSL that is contracted to EarthLink as a third party. Just horrible to deal with these people. And... the customer reps are in India and everything is scripted. NOT HAPPY!!

I have had an e-mail account with Earthlink since its inception about 25 years ago. As of January, they cancelled all of their "free" accounts (only a few thousand people) and locked our accounts. They supposedly sent an e-mail (duh), which I never received because they sent it to a dead account, explaining they were going to cut off service. This has screwed up my entire commerce and personal life, leaving me to struggle and try to locate EVERYONE who may have my old (over 2 decades!) account.

We have a small business and explored the cloud services that Earthlink promotes. We signed a contract, but they never performed and we never set up cloud services with them. We selected another company just 2 months ago. Yet they continue to bill and call us since August 2014. We have been continually harassed with phone calls at our business. I have called and emailed to resolved this issue without any success. People should know about Earthlink and their fraudulent billing, harassment and overall lack of performance. There was no follow up from their sales rep and IT dept. to even determine if we were happy with their services. They just started billing and have never let up. It truly is wrong and everyone should know about them.

These representatives fail to disclaim & make understandable, the most important information. I specifically explained that I DID NOT have a computer so I wanted wireless internet service. He told me that it would not be a problem & that I would just have to pay for the service, which I did. (19.95 but they actually took more out of my account) So now I've received the modem which I actually HAVE to have a computer in order to use this service. I called trying to figure out why & how come I was sent a modem I did not ask for & I was basically told that I have to cancel my service, pay an additional 19.95 & send the modem back WITHOUT a refund!!!! Oh & if I didn't pay it would be sent to collections. I will NO LONGER do business with earthlink EVER again!!! So DISSATISFIED!!!!

I have no complaints about the actual internet service. The complaint is about the call center where I placed the order for new service and for two subsequent unauthorized charges. I gave them my MasterCard number to pay ONLY for shipping for a piece of equipment that they told me I needed, but did not. They told me that I would be billed in ten monthly installments for the equipment, but that I had to pay the shipping fee up front. I then made the mistake of giving my MC debit card information to him. Instead of charging my MC for the shipping, they put the full charge for the equipment plus shipping on my MC... more than $100.00 over the amount that I had authorized.

I purchased the plan with Earthlink right before Christmas. It did not work. A week later they sent someone out from Verizon to fix it. I was told that there was no problem and that I would receive a call or email from Earthlink. Never happened. A couple of days later after no one contacted me I called them from work. It took about twenty minutes and no one could find me in the system. Then I was told to just call back. By now I am aggravated and just wanted to cancel the service. I haven't even started my service and I can't even speak to anyone about my problem and then when I just want to cancel the service, I am told that I already have a bill. Have not even used the service. So could not speak to anyone regarding why my service was not working. My security question was not even a question that I provided an answer to. Almost thirty minute call from work. Now I have to mail them the box back and I will receive a bill for a service I never used. Awful customer service.

Unable to connect. I tried to connect X3 and was told there was no service for that and I should call a friend. I gave up!

I ordered Internet service from Earthlink in the first week of October and did not receive my equipment for a month. Then setting it up, it did not work! I was on the phone with them everyday trying to fix it only to be told everyday just give us 24 hours to fix it (nothing was ever done). I had supervisors tell me they would call me back in an hour and never heard back. They were rude and all told me the same thing and the problem was never fixed. I cancelled my order, after the Rep argued with me about canceling, and will never deal with them again or recommend them to anyone.

Called to see if their equipment was down again as I couldn't log on. The rep was rude, stated it was my equipment. When I called back after checking my equipment, he laid his headset down. I know this as I could hear him laughing and talking about me calling back. I had my service turned off, will find a better co. to give my money to.

I subscribed to EarthLink in October 2014 because DSL or cable is not available where my parents live. I spend a lot of time here, helping them. I paid for a year. It takes a ridiculously long time to log into any site IF I'm able to log on at all! I would never recommend Earthlink.

When sick in my bed using my phone as I am now since WIFI EARTHLINK GIVES ME THE SIGNAL I PAY FOR TO THE MODEM, THEN DISABLED MY ROUTER to make me pay for networking. I know my router is not the one disabling itself after, so briskly GETTING CONNECTED.

To make a long story short... I've called Earthlink 3x's to set up internet service... I wanted service before Christmas so my children could play with their new tablets. It's 12/30 and I called to find out where my package is and they tell me for the 2nd time that I'm not even in their system! BOGUS COMPANY. Don't waste your time!

I tried to contact Earthlink many times. They give me the runaround as usual. How to reset connections, does no good. The problem always comes back. Admit it, your servers and routers are always down with problems and your customer service is hard to understand long distance overseas maybe. Nothing gets down and we pay for services that simply aren’t there. We need a reliable Internet line. Going to go to a different Carrier real soon. Maybe Comcast.

After three weeks of complaints from me, the tech support people at Earthlink did manage to get AT&T to send a repair tech out at 5:30 PM. The tech did not find a problem at the drop box connection, so he wanted to check to modem for performance. I related to him that Earthlink had supplied a reworked modem to me three days prior to the AT&T tech's visit. Now I am left with no PM DSL service and no reason why. Perhaps the reworked (and seven year old) modem is defective. Perhaps the $19.95 I was charged for the unit was a total waste of my money. I know that for the $39.00 monthly charge, I have only day time internet service. For fewer than ten dollars more per month I can have AT&T U-Verse with 3 times the speed in download and 24/7 service also. Perhaps "long distance tech support" has had it's day in the Indian sun. (Sent by way of my Verizon 4G Jetpack)

I have been a customer of Earthlink, or the companies which it bought out, for 23 years! I have spent tens, if not hundreds, of hours on the phone with technical support over the years and, after 23 years, they have never ceased to amaze me at their inability of fail to resolve my problems. Their technical support staff ranges between nominally literate in American English and illiterate. Only my son, a computer scientist, and I have kept me online. Recently a DSL modem which they sold me failed. I called technical support and they sent me a refurbished modem. That has also failed. I only stick with them because I'd have to change my email, which is known worldwide, if I left. In addition, they charge me more than they do their regular customers because I agreed to rates one of the companies they bought charged. When they bought the company they did not reduce my rates to their own.

I ordered dish network bundle (with EarthLink as internet provider) service but cancelled within a few hours. Dish network did not connect, dish network accepted my cancellation and refunded my connection fee at that time but in those few hours dish provided Earthlink with my credit card info. Within a few weeks I received a modem from EarthLink. I immediately called and returned modem. A few weeks after that I received another modem from EarthLink - immediately returned and called Earthlink again. Several weeks after, received another modem and realized Earthlink had continued to charge my account and this time when I called they said I would have to pay several hundred dollars to discontinue service I NEVER USED! EarthLink charged me for several months of service and several hundred dollars to discontinue contract. In the end I was told it didn't matter if I used their service or not, they would not refund the money. We are military. We have no choice but to move a lot. We cannot afford to have a bad credit rating for utilities. I think Earthlink knows this and takes advantage of military people.

I recently relocated from the Raleigh, NC area to the Winston Salem, NC area (about 1.5 hours away) and my Earthlink account bill is paid through Time Warner cable. On my transfer of service, Earthlink cancelled/deactivated my account for alleged non-payment. I learned of the cancellation at 2am in the morning when my email logins from my mobile devices were failing and I was getting notifications. I contacted support thinking my account had been compromised, but instead get a support rep telling me that due to my relocation it caused the cancellation of my account and that I should pay them directly so my accounts don't get cancelled when I move. This disturbed me and I asked for my case to be escalated and I was told they were only doing what was in their powers to do.

Earthlink/Mindspring with their "blocking spam" policy is way over the top. The owner of the account has no idea that he/she is not receiving the eMails as they do not get a notification by Earthlink. The fact is many incoming eMails from different domains, even FORWARDS from my long years Domain providers are now BLOCKED. A very LAME system of automated customer service messages are sent back that are of NO HELP. Very frustrating to deal with this issue as it is basically not resolvable with them.

We have had Earthlink (and choice one communications prior) for over 7 yrs. When it was Choice one (which earthlink bought) we had good customer service....not under Earthlink it is not good, and you talk (try) to India! We called twice, one time to upgrade and BUY something, and the other because our service does not load or slow. NEITHER time did they call us. We had to call them..... We are still working on it they said!. Not happy as we use the internet everyday.

Every night at about 7:15 PM, my connection drops completely. It stays off for about 30-45 minutes then comes on. Earthlink made me buy a new modem, problem unchanged. Have called and talked to "Mike", "Chris", "Edward" and who knows else and they have yet to solve the problem. Supposedly sent someone to check the lines who then claimed they could not find the box. This was after specific instructions. Their service is the worst. Now, they will not do anything until a technician comes out and checks the line. Plus, they never listen to any information that you offer to them. Especially if it deviates from their little scripts.

I had Internet service with Earthlink for 2 years. From the beginning things went wrong. It took about 2 months for Internet to get set up working correctly and all this time paying the service. Once working it was really slow with freeze ups. Tech service said it was our computer. We had it checked and updated. Still the same. We had paper billing requested and they would charge us for that. We had No "automated" payments agreement with them, but eventually had them get in my account without permission and draw money without notice or permission. I eventually had my bank block them and they turned off my internet. When I complained they told me that I had to agree to a new contract and re installation that would take 2 weeks. They had previously told me a few days before to pay 1 month ahead and service would be back on within 12 hours. When I called back they told me my contract had been cancelled. When I asked for my money back, they said they couldn't refund no money to me. Please keep in mind that you deal with people in India. They have different policies and change them as they go along. These people are thieves and liars.

Just canceled my email account and it was unbelievable how difficult just to cancel was with the rep. I had been a customer with them since 1999 when they were Mindspring. Despite the email charge, I had stayed with them because I didn't want to change the contact email I had with everyone. Then the charge went from $3.95 to $5.95, and recently to $7.95...JUST to have email. I didn't even realize this until I for once clicked my monthly online billing statement and saw this new fee. Yes that is my fault for not watching their charges but I could not believe they were doing this just for a email only customer.

We have a T1 coming in from Earthlink with data and voice. Our link has been down for 5 days and they are not able to resolve the issue, Earthlink is blaming Verizon (carrier) and vice versa. I don't get an update from them on what is going on. The only answer I get is "Technician is working it, it's a Verizon problem, it's a problem from Central office." I am extremely annoyed by the service and would highly recommend existing Earthlink customers to start looking for alternate options before they face something like us.

Service was interrupted (no service). Support was called nine (9) times but nothing changed. However, Earthlink continue to bill a monthly fee even after the credit card on file was deleted. I must call monthly to demand a refund. Still nothing changed.

I have had Earthlink as my email provider for years and kept it even when Time Warner (Bundle Provider) wanted me to switch to Roadrunner. I did not want to change my email address and had had no problems with Earthlink at that time. In April of this year, my old Gateway computer started having problems. I was told to switch to Windows 8.1 to fix my problem. I didn't know that 8.1 was totally different than 7.0. I couldn't complete the download because at one point I was supposed to enter some code. I'm 66 and not very high-tech so I called for help and I at first wanted to go back to 7.0. Microsoft said someone could help me download 8.1 because the new computer I was thinking about purchasing would come with 8.1 anyway. They got me to some help from YodaCare (An India company). They convinced me to take out a 2 year deal with them to help me with my problems and provide security. They had an icon I could click and the geeks would come on immediately to chat with me.

After years of good dial-up service, we canceled w/ Earthlink on 02/18/13 - definitively, rejecting the offer of "a free month." We were certain that they could not bill, since our Visa had expired and they did not have new exp date - they requested it by email, which we ignored. When I realized in July 2014 that the billing was still going through Visa to our bank, I wrote the BBB that this was open fraud. "No means no," which means that if Earthlink's record shows cancellation on their records (it does) and my refusal for an "free mo." was adamant and my Visa expiration date was NOT given, then my answer to EL was NO, NO, NO! Bottom line: Billing from 2/13 to 7/13 at $13/mo (at least $234). This is approaching felony status.

For the past month I have had intermittent Internet services from EarthLink. When I call tech support they suggest the problem is with the phone line, but I have called the phone company and EarthLink even had them come out to check the line, and there is no problem with the phone line. They have got to be the worst ISP ever. I've had nothing but problems with EarthLink internet service for the past 2 yrs, and I have been a long time customer. I'm done, moving on to another ISP.

I've had an Earthlink account since the very early days. When I was forced to use Comcast for internet services, I revised my account to an email only account. As I got greater and greater amounts of spam, I signed up for an email account with another service, and started using that as my main account. When I got a notice that my email account was going to start costing me 33% more, I called to cancel.

I had an account with Earthlink Bus for years then I switched both the lines and internet. Problem is I am still getting bills. Called customer service and tried to solve the problem. Of course they refused to understand the error of their ways. I am planning on going down to the local office to solve this matter.

To start, I've dealt with every ISP that's available in the middle Tennessee area and know what every company's tech support is like since I have to call them on a regular basis. The worst of all? Earthlink, especially the business accounts. Earthlink is an ISP from the 90s that started, like AOL and many other ISPs, with the successful and slow dial-up connections that were popular until broadband cable and DSL companies came in and made them obsolete for the most part. To stay in the game, Earthlink has become a reseller of other broadband companies' services and marketing under their own name. This should be a red flag to any business that is concerned with support to begin with as Earthlink will be limited in this capacity as I've encountered.

Earthlink has the worse C/S and internet service on the planet. Located in India, they should be banned from doing business in the United States. They lie and the service is horrible, the worse service and c/s on the planet. I got taken!!!

Earthlink customer service is really non-existent. You can talk, chat, and email but nothing is ever resolved. I had 4G Broadband service for 2 months, February and March. I closed my account and awaited the arrival of a return shipping label for my modem. During this time, I was charged for another month of service. I easily spent another 2-3 hours trying to resolve this matter. Unfortunately, their customer service representatives are only able to respond with scripts and my questions and their comments were always out of sync. I was always thinking "what does that have to do with this"?

This company is based out of India. I called for DSL service. They sent me a 4G service. I called requesting credit because it wasn't what I wanted. They refuse credit and terminated the service before my 1 month was over.

Received modem today. Instructions with modem not accurate and set up doesn't recognize network serial number. Called support 1-888-327-8454 and never reached a live person after 1 1/2 hours of being on hold. Listening to the same prerecorded message over and over nearly drove me insane. They charged my credit card for monthly service before modem even arrived.

Our business quote was $784 a month. Our bill is $932 a month. Bill includes additional items like "administrative service fee $38.58". Taxes, 911 fees I'm okay with. It's the intent to deceive that is a problem. Read the fine print multiple times in quote, nothing about this administrative service fee. So this is an item a quote would have no idea about or to include? Most unresponsive customer service department I've ever encountered. Worst company ever dealt with.

I have been with EarthLink for 5 years. Up until the past year, I've had no serious issues. That's not the case anymore. They have, without authorization, been debating my account for payments not yet due. They, just this morning to my surprise, debited $131.55 for what I don't know. I have told them time and again, I only pay by check and they are not ever to debit my account for any payment. I pay on time the full amount which is $58.20 per month. I would like to open a class action lawsuit against them at this time. They are illegally going into my checking acct. whenever they want and helping themselves to my money. Truly, EarthLink is THE WORST.

They are the worst company ever. Try and cancel an account and your nightmare begins. They will not disconnect you and keep charging you but you will be without internet and phone for weeks. I am so angry. They are the worst company I have ever had.

We paid for two months. I chatted with one guy and he said everything was fine and we were paid up and had a credit for the next month. About 2 to 3 weeks later. We got a bill that we were behind 3 months. We think that EarthLink messed up. We tried with their auto pay. But they kept taking it out on the wrong day. This has happened many times before. We are fed up of the harassing phone calls everyday. They call us a least twice or more times a day. It's very hard to understand them.

I've been an Earthlink customer since Earthlink's first days when they were the only unlimited access provider. Until recently, I've been satisfied with their service. Starting about a year ago, I began having trouble connecting to a server. No problem getting online, just connecting. I'd call customer service, spend up to an hour on the phone trying to answer questions from someone whose English and understanding of English was borderline, would get nothing resolved, and yet a few hours later, after being told there was nothing wrong and that it must be a problem with my computer, I'd be able to connect to a server. So this has pretty much been the pattern for the last year.

No one is on the same page.

Service has been intermittent for the last couple of weeks. Sometimes it works fine with normal response; at other times it is very slow or refuses to respond at all. Rebooting all computers, router and DSL sometimes fixes it for a while. This has happened in the past and was down to DSN issues. I am getting quite frustrated. I have been a customer for more than 15 years.

I have been a loyal Earthlink DSL customer for many year, but needed to cancel because the download speed was very slow. After lengthy waiting periods on the phone, and the various sales talks, I was informed that it takes about 10 business days to release the line. However, I can purchase limited dial up service for $9.99/month. I can also purchase my e-mails to be saved at $5.99/month. I declined all. I had Internet Service available to me from my landline (Verizon) immediately. Not only did Earthlink delete my e-mails on the servicer, Earthlink invaded my computer and deleted ALL downloaded e-mail messages from my computer, from current to 2009! I am outraged! What course of action do I have available? Beware of Earthlink's trickery.

I just noticed that I have been being billed for years for an unused email account. Earthlink refused to credit it even though the account has sat unused for years.

I have been an EarthLink Customer for 12+ years. Unfortunately, the service that they provide in my area 3.0 DSL only is no longer adequate for my needs (Streaming, etc.) As a result, I cancelled my service, so I thought. Called on March 7 to cancel. Was told service would be on until March 25 since I paid. Set up new service with new carrier; however as of today March 25 line is still not released. After many calls and more than an hour in total hold time after speaking with four different reps, I was told that it would take up to 10 days to release the line. Must I be held hostage longer for poor service! This company is not flexible and the outsourcing experiment is a huge failure. STAY AWAY FROM EARTHLINK! Terrible company.

Moved to a community that had a flyer for a package deal with cable and net. Found where I was ...was not a good location for cable. The company that was providing the package said they were sorry they couldn't help me and is refunding my full $$ that they debt. I asked what about Earthlink and he said I would have to call them to have the $$ refunded. 3 days of trying to get someone to answer the phone...and long periods of me being put on hold. Today 3/21/14 came from work after 4:30 pm to see a package on my steps. I have been trying to get them on the phone those 3 days so they wouldn't send the pkg too. Finally. Got to talk to someone today and he said they were not going to give me my $$ back since I have had service since 3/18/14.

During installation, I was told that the price EarthLink quoted me was incorrect. After a few hours of holding with different EarthLink reps, I was reassured that Time Warner was incorrect. They do not speak with each other yet they have restrictions that don't make sense. They didn't let me use my modem - I found the hard way that "yes you can" means "we're screwing you over" in Hindglish or whatever their reps speak. I sought out EarthLink because there aren't very many options for internet in Los Angeles and both options are almost equally bad. U-Verse has been acceptable except for the speed limitation. Time Warner is the worst but then add an angry ex-wife that you have to run everything by first - well more like through an ex-wife's lawyer - then you get a small idea of what EarthLink is like!

After a traumatic death in my family and having to close the email account of deceased, a representative was adamant that I could forward the deceased email to my own for an unlimited amount of time but that she'd have to transfer me to tech support to do it. When I got tech support they told me they couldn't do it, that the representative would have to. I demanded to speak with a supervisor and the tech support went off for a moment and came back and said, "I can help you." I asked if I could be assured that once the account was closed the email would still be transferred to my non-earthlink account he said yes. I felt in my gut that this just wasn't possible but he assured me. I told him it was imperative that this forward stay on for at least 3 months and he reassured me it would. Now of course the next day after the account was closed the forwards are not happening. I would have paid a fee to keep this forward going but instead I have nothing now and I am going to tell everyone to stay away from EarthLink. They allow their representatives to lie to their customers.

I have had an Earthlink email for many years. I pay about $35 a year for the privilege; when every other email account that I know of is free! My ex-husband originally set it up years ago. Don't ask me why he thought he needed to get me an email that cost us money, but way back then I didn't know any better. After having it for so many years it was just a hassle to change it, so I kept using it even after I separated from him. But, recently, I got a new computer and for some reason the email didn't work on it.

I have had Earthlink for quite a number of years and am always experiencing problems with it coming and going. One minute you are on the internet, the next it's off. I don't know what other company has real good service that's affordable because if I can find something better, I'm gonna leave Earthlink.net

What happened is I have been paying for this so-called internet for more than 3 months and it is out more than on. I call them every single day. I have stayed home from work because someone, a tech, was supposed to come and fix. Never showed up. I lost a day's pay. Nothing from them. All I get is a run around. I call the number and get connected to some foreign country where all they do is double talk, put you on hold and talk in a language you can't understand and the issue is NEVER fixed. And when I say I'm gonna cancel they have the NERVE TO TELL ME THERE IS AN EARLY CANCELLATION FEE. I am now to the point where I'm gonna check with a lawyer. Because someone cannot charge you for a service they are NOT providing! The only thing they are good for is taking your money. They suck!!!!

Its bad enough that companies in America outsource their answering service overseas to India and Pakistan. And taking jobs from Americans. But they don't train these people. I don't have a problem with their race but these people have no clue, they obviously think we are idiots. For two years I've been trying to get service. Last year they sent out a Verizon tech whom they partnered with. That's in but they never sent the modem. After a month of no modem I canceled my service. This year I tried again. They Sent the modem but lied to me and told me that a technician was at my house to check the junction box. Well that was a lie because there is no way this guy got into my yard because I have a six foot fence and a 200-lb Cane Corso Mastiff that would have killed him. After going back and forth with these idiots, I called Verizon and they told me that no one was here. Then Earth Link told me that Verizon isn't allowed to give me any information. I told them where they can go. Do anyone know number that iI can call in America to complain?

Earthlink is the worst kind company for internet I have ever been a part of. Had them for a li'l over 30 days. We asked for wireless we did not get. We needed it just we do most of our work from phones or tablet so I called. We did not have that in our package. Ok fine, I would like that please I hooked up our wireless modem. It still did not work. I called back. We were only able to use our internet one time out of the 30 days so I finally just called to cancel. Oh boy was a 1 hr and 20 min phone call, mostly because they speak horrible English. Can't understand half of what they say. They started adding all kinds of charges, 90 dollars for this, 20 for this. We finally were able to talk to someone with some brains and they figured out that they had added some Norton thing we never wanted and they finally dropped the final fee down to 15 dollars and after all that, they had the balls to ask if I wanted to continue my service with them. So please, please, please don't ever try Earthlink at all. Save yourself the heart attack.

I called back in August and cancelled the service!!!! I spoke to several people that day because my internet was not working!! I then had my contract terminated on August 1st, 2013. Come to find out they have still been taking funds out of my checking account!!! I called them and they said I did call in but I needed the confirmation number which of course they know I don't have!!! $59 for the past 5 months!!!! They would not give me a refund! Just told me they would cancel it as of today!!! They need to b sued!!! Someone help me please!!!

I have been a customer of Earthlink for approximately 18 years. The past six weeks may well have been the least productive time I have ever spent when contacting 'Technical Support'. I can no longer accept being told, "We are here 24 hours a day. Please feel free to call us if you need additional help". My issue is verifiable (and has been verified by technical support) yet they cannot resolve the issue remotely. It requires hands on intervention at a server location and that has not and will not happen if past experience is any indication. FOR REFERENCE, my Earthlink e-mail and account information is under **.

My email address ** was closed down by EarthLink without notice. Apparently there was a virus issue. I could have downloaded if they had given me notice.

I ordered DSL service from Earthlink. They sent me their hotspot. It did not work - activation lights never came on. I made several calls to tech support and they were unable to help. One guy actually told me I needed to walk around the house and up the street to try to get a signal! I tried to cancel on the phone and they kept saying, "No, I transfer you to tech support." They wouldn't let me cancel! Finally cancelled by logging complaint with my credit card. They then sent me return authorization to send back the hotspot and they credited the cost of the hotspot MINUS shipping and handling. They also refused to refund the monthly charge. Thus, I paid nearly $40 for not one minute of service. They are SCUM!!!!!!!!!!

Earthlink charges $3.00 per month for paper billing, and $1 per month if you pay by check. I can live with the check fee. I do not want anyone taking automatic payments out of my bank account. When they do that I have no leverage. But the $3 monthly paper invoice fee is a scam, because they will not change it to email unless you sign up for automatic payments. Some sort of classic bait and switch. I smell a class action suit.

Ordered a bundle w/ Dish. Was promised to have cable & internet installed at the same time. Only cable was installed. 5 days later, a box arrived & contacted Earthlink since it failed to work (followed instruction that came w/ it). Talked to 3 people, "Susan", "Rufus" & "Jason" in INDIA (not U.S.) who spoke no English. They told me that I had to climb the roof & find the lines. Are you kidding? I told them that this is not what I signed up for. They said I had to 'hire' a Tech w/ my money & time. Told them to "cancel" the Svc & called Dish about the experience. Thinking of cancelling them too & go w/ Verizon.

I have had several occasions to contact EarthLink Customer Service in my 4 short months as an EarthLink DSL user. On every occasion it has been an absolute nightmare! Each time I have called, I get a technician who speaks a foreign language and I can't understand them. The technicians have NO CLUE what they are doing. They are reading to you from a script as they "walk you through" all of the possibilities. They have promised to call back and DON'T call back. Just last week I received a new modem after being without my service for a week and the EarthLink Customer Service person offered to credit my account for $5 for my trouble... ARE YOU KIDDING ME???? That is a joke after the hell you have to go through just to get the service running and keep it running. Each issue I've had has been either with EarthLink's network or with EarthLink's equipment - this is the worst internet provider I have ever worked with - the only thing worse than their network is dealing with their customer service!

I began having trouble with the Earthlink Total Access email. I used MS Access to check Email Storage database. There were over 16,000 emails there. I closed the folder, called Earthink Support to get my Total Access email working properly again. The technician I got worked on it for some time, after asking for permission to use "Go To Assist" control program. After about 20 minutes, he told me his supervisor would be taking over the repair. They reinstalled the software, got it working, but when I checked, the over 16,000 stored emails were missing. I have spent hours on the phone with their support technicians. They would keep me on the phone for long periods of time, then several times I would realized that I had been cut off. Then they began telling me that they would have to call back at a set short time. Then they started never calling back.

In April, I moved. Pretty simple if frustrating process. I called and let Earthlink know that I would be moving and that I wanted to have my Broadband internet and VOIP phone service moved to my new address. Every month since that fateful day, I have two different accounts, the original for the phone and a new one they created for the internet because of the move. There have been a total of 6 different phone calls to customer service and all have resulted in failed communication as Earthlink has their customer service centers in India. Due to the language barrier, they were unable to understand that I wanted the 2 accounts condensed into a single account.

To put it simply, I ordered Earthlink via phone and was advised that their packet, including modem, would arrive within a week. The $21 and odd cents has already been debited from my account. I am almost a month in since the order was placed and still have yet to receive anything from Earthlink. I've called them and they said they would research the issue and call me. I have not received one phone call from them and am working on getting my money back ASAP!

We opened a business in Modesto and chose EarthLink to handle our T1 internet service for internet access. They already had a line into this business so it was not like they had to completely run a new line. Unfortunately, after a few months, the business failed. We had stupidly set up EarthLink on a direct pay from our business account. We called EarthLink and advised the business was closing and asked them to send over addresses so we could send them back their equipment. It took me five calls to get the paperwork from them to return their equipment. At the time, I was advised there was no penalty to quit, since the business failed and was closing.

On March 7, 2013 I signed up for a package deal with Dish TV. They informed me my provider would be Earthlink. When I signed up for the internet, I told them that I needed wireless because I do not have a phone line. Two weeks later I received a DSL hook up kit in the mail. I immediately called Earthlink to explain to them that I cannot hook up with DSL because I have no phone line connected to my home. They said no problem for $80.00 more, and that's where I stopped him and told him I wanted to cancel. He proceeded to explain to me that as long as I have a phone jack, it would still work. He had me try and connect anyway. After several attempts, I told him I wanted to cancel. He apologized for the problem and said, "Okay, thanks. Have a good day" and hung up.

I had Earthlink since 2007 and they started out being very nice and popular. I did not have any problems until I changed my modem. In December, I decided to go WiFi and a router was sent by them. The instructions appeared very simple and I followed them as any person who has college. I couldn’t get the damn thing set up. When I called them for support, that was when it dawned on me that these people are no good. They are in India, complete impostors with English names, e.g., Peter, Sam and Michael. Now, when he told me to hold on for his manager, the guy who came on sounded like the same person. They are running a con game with all consumers’ personal and financial information.

On or about January 6th, 2013, I acquired internet service from Earthlink. A couple of days or more after that, Earthlink sent me a package which included a modem in order for me to connect to the internet. I was told that no phone service was required for connection and that Earthlink would have to connect me up, so to speak, in order for the DSL to work. After connecting everything as instructed within the package, I could not get my internet connected. I called Earthlink several times in which they tried to get me connect via phone conversation and later told me that they would have to get someone out to check on the problem.

I had prepaid for 1 year of email service from EarthLink and they required that it be prepaid through a credit card for this. I do not have a personal computer and use their webmail only service as I travel for my job & need email for business & personal use while traveling. I gave my mother the money for the yearly fee and she used her credit card to prepay for the yearly prepaid email service which was from July 2012 to July 2013. Starting in January 2013, EarthLink just started billing her account for two services that I never ordered or authorized which was 1) PC Fine Tune (to optimize my PC - which I do not have) 2) Norton Anti-Virus for my PC (again I do not have a PC). One was $5.95/mo. and the other was $6.95/mo. and they billed for 3 months to her credit card unauthorized.

I wanted to shop around for my internet service needs. A female representative calls me. I tell her what I am looking for, and what I am currently paying. She cannot find what I need for a better price. I told her nicely that what she has to offer does not fill my needs, and she hangs up the phone on me! She has my information so there is no excuse for her not to call me back. I call in and talk to her supervisor, and she hears my story with irritation. When I asked her what she will do and what I should write a review on, she says, "You can say that I was nice!" Is Earthlink serious here? If this is how they treat potential customers, God only knows how they will treat current customers! Earthlink sucks!

E-Mail Service - I was told that hackers had entered my account, through no fault of my own (I was also informed). But alas, my account was closed and may never be reactivated ever. I should create another account was the only solution they offered. For over 10 years, my friends, family and colleagues have contacted me here. I may as well have changed my first name! Earthlink which boasts its tech acumen is full of it!

I was informed by EarthLink that my house does not have the equipment necessary to use their service. I discovered that they have been billing me monthly for a service that isn't possible for me to get. I spoke at length with "customer service" to no avail. They refused to refund my money and on top of that, are charging me a "termination fee" for this non-existent service. This is fraudulent billing and poor customer service.

They need a 1/2 star option lol. No other way to say it, Earthlink just sucks! They, by far and wide, have the worst customer service I have ever seen or dealt with. I have been with Earthlink almost from the time they first started. Back then, their customer service was excellent. Now, they outsource to India and apparently let them do whatever they want. I work at home and my internet/voice went down. I called them to get a technician to come and fix it. After a week of calls (me calling them because they never do call back even though they said they would), all they could tell me is to do the basic checks. I asked for a manager. After 2 hours of arguing with people, I was finally put on with a manager whose name was Pearl (she said she had no last name) and she said there was nothing they could do, proceeded to cuss me out, and then hung up on me.

I signed with Earthlink DSL due to regular issues of service dropping with Verizon. At the time I signed up, they indicated they would notify Verizon at the time of the cut over. I continued to get billed by Verizon and Earthlink. There was no change in service quality, so I canceled Earthlink about a year ago. I called multiple times for this to take place. I recently got a notice from Earthlink that I was past due for a bill this month as the credit card expired. I explained to them the same information I gave them a year ago - that I canceled the service. But they are sending me to collections for the last month's bill. I tried to respond to their collection notice and got a response from their mail service indicating mailbox full. Where can I file complaints and how do I protect my credit from their false allegations? I am unemployed and cannot afford an attorney at my expense.

I have had an Earthlink DSL account for 7 years. Recently, I needed to replace the modem. I spent 2 hours going back and forth between technical help, customer service, and cancellation departments. Finally, I was supposedly given a new modem, rebate for shipping and reduced monthly rate. Well now, two months later, none of that has happened! And I have spent another 45 minutes on the phone. Very frustrating.

I signed up for dial-up service with EarthLink in April 1998. In August 1999, I signed up for web hosting. In May 2002, I upgraded to Earthlink DSL. I have never received an itemized bill for services from them; they would just automatically charge my credit card. My credit card bills would show just two charges from Earthlink - one for $19.95 and one for $64.85. I was never quite sure what services were included in either charge. The $85.00 per month seemed a little 'pricey', but having to shop around and change to another service seemed to be more time and effort than my hectic business schedule allowed.

I shopped around to see where there prices are at and called over to speak to a person in sales. So I owed $200.00 or $300.00 on account. The day I called I paid in full on account. The lady in the sales department was by far the most rude person and she should be fired. Also, I found that there prices are very high, and the rude lady in sales wouldn't even come close. I asked to speak to a manager and she lied to me. I was told that they have no manager, plus she hung up on me. I will tell others not to use their services, this could have been taken by talking to a manager. I am looking for a new phone company.

Earthlink disconnected my service without my knowing. I just spent the last two hours on the phone speaking with reps who are unable to help me. Still no email access!

I had Time Warner Internet service. I had signed for a special promotional rate for one year at $34.95 per month. At the end of one year, the rate went up to $52.95 per month. This was a considerable increase so I started looking for another service provider in the area and I saw a deal by EarthLink for $29.95 per month for six months. I called and signed up with them on 10/22/12. The agent gave me all the details about the account including my e-mail with EarthLink. They told me that billing would be done by TW.

The Animal Welfare Association, a small charity in NJ has been without Internet and phones for 4 days! AWA has phoned Earthlink 2-3 times a day for status updates. Earthlink & Verizon both admit they have no clue how to fix the issue(s) but they are firm in their need for 4+ days to "test" things and are working on it, "around the clock." We now enter day #4 with no resolution outlined and a lot of work unable to be performed. I can't get to our pet care database, make clinic appointments, or email or phone clients. Animals can't be adopted, get medical care, or more because of this and they don't seem to think it is an issue. No one has any news or progress and each time I call, they cycle back to what they knew 2 days ago!

I called to try EarthLink’s free 30-day offer for their high-speed dial-up. I was having problems with it (and it was very slow) that numerous calls to their techs did not resolve, so I called to cancel and told the woman that I removed EL from my computer. However, the woman I spoke with was very pushy - did not want to cancel! She said she would not cancel me for a few months to give me a chance to change my mind, that there would be no charge. I later got an e-mail stating I owe $21.95 for the next month. I discussed it with someone in EarthLink, but he said there was no record of me calling to cancel the first time (with the woman), and he was to cancel the account but insisted I still owed the $21.95.

I had been a customer of Earthlink for over 12 years. About a year ago, our service started becoming inconsistent and spotty. After several months of calling and working with their online technicians to resolve the connection issues, the problem of our internet going out was not resolved. We were told it was the phone lines, so we had them replaced at our expense. Then, it was our electrical wiring, which we had checked, also at our expense. Finally, they sent us a "new" modem, which also did not resolve the issue. They finally sent a tech to my house who determined the issue was the modem being cheap and outdated. Still, they refused to accept this as the problem. So today, I cancelled my service with them. They refused to cancel my service unless I pay $49.95 for this modem because, apparently, by accepting the replacement in the first place, I agreed to a new contract and now I am bound by an early termination clause. I never asked for this equipment replacement and still tried to work to resolve this issue for another few months. I do not feel I should pay and agreed to return the modem but was forced out of my money in order to cancel my service with them.

Unauthorized debit - They took money from my debit card without telling me they were and the amount they took was $67.50. I don't have their internet service. They said that they can't refund my money to my debit card.

I downloaded the Norton CD they sent me. It's working very good but it refused to activate. They are continuing to ask me for money.

I recently found out that EarthLink has been charging me a $7.95 monthly fee for home networking since March 2006. I remember they sent me a router, and we didn't need it because we had only one computer, so I returned it and told them that we didn't need it. I didn't realize the charges had continued because when the bill came, it just said the total amount - to see the breakdown, a customer has to click on View, which I never did. I learned about this charge in February 2012, when I contacted EarthLink about removing an antivirus promotion, and then I learned about the ongoing home networking charge. The representative said that they could not do anything about the years of wrongful charges, because I should have contacted EarthLink within 30 days of noticing the wrongful charge. She removed the home networking, so I shouldn't receive any more charges (and yes, I will be checking carefully now), but I believe that they owe me about $572 for the months that they wrongfully charged me. I'm cancelling my EarthLink service. I think they're very dishonest.

Years ago, we converted from dial-up to high-speed internet service sometime in 2003. At that time, Earthlink could not provide high-speed service in our area. However, we wished to keep our email addresses. Therefore, I converted our service to email only and asked Earthlink to combine the charges and bill only my account. After a few months, we realized that they did not cancel the service and continued to charge my husband's credit card. I called to cancel the service again, however, they never cancelled the service. This has gone on for obviously more years than I care to admit to.

If you pay by check, as I do, Earthlink charges $1.00 for the paper invoice, and $1.00 for non-automated payment. I've been a customer since 1999, paid over $3,000 for the service (mind you by check). Is this legal to charge customers for paying by check?

I allowed my prepaid year subscription to EarthLink dial-up service to expire and did not request to have it renewed, yet I was still charged for a new month. I contacted live chat to remove the charge and they were unwilling to do so despite never requesting my permission or getting my authorization to charge my credit card.

In the summer of 2011, I was an Earthlink customer who was owed two months refund of a little over $20 and never received the refund check promised to me in several phone conversations with people who evidently live in India. When I called today, 2-6-12, I got the usual runaround again from some guy in India who uses an American name. Still I have received no refund check in the postal mail. Then I read this very long list of complaints from other Earthlink customers, many with worse problems and owed even more money!

On numerous occasions, I spoke with Earthlink representatives and told them that I wanted to cancel my service. I could not remove my credit card information from the account setup up. Finally, my credit card expired. Then I started getting collection calls and invoices due. I finally relented and sent in a payment. Accompanying the payment was my written request for cancellation.

I requested my Earthlink email account to be canceled in 1/2011 after my pre-paid year was over. I stated then that I was not satisfied with the company and did not want to receive anymore charges. I had a very difficult time understanding the representative and was frustrated at the inability to cancel my account which is why I finally paid the $29 for the year and insisted not receive any more charges. Now, a year later (1/2012), I got the same phone calls requesting payment. I spoke to 4 representatives, all refusing to credit the $3.95 to my account although I had stated that I did not want nor use their services and had requested the cancellation a year prior. I was told there were no more point of contacts for me and they could not help me.