EarthLink Reviews

I live out of state and wanted to start up DSL internet service at our new property in Vail AZ. Purchased a DSL modem from EarthLink for $200, which appears to be dead. It has a warranty... But they wouldn't replace it without attempting to do some trouble-shooting first (a reasonable request....). But despite spending multiple HOURS on-line listening to recordings saying how sorry they were that we were on hold for so long, and how much our business meant to them... we never could get anyone to talk to to set up the troubleshooting session that THEY requested (the one time we actually DID get a person to talk to). Enough is enough. Basically this outfit has no functional tech support, as near as I can tell.

There is no "worst" for this company, they hired a huge customer support team from India and South Africa to so-called "support you". But in reality, they are just buying the internet bandwidth from AT&T, it's like a reseller branded as a "internet service provider". They don't own anything, any infrastructure except for customer support. The customer support also call AT&T technical support to support them. So if any problems, they can't solve it at all from the "EarthLink" end, horrible right?

This company absolutely does not provide no help at all.. I've been on the phone since 9 this morning. It is now 11:15 nyc. I've been told I had no hyper internet services.. After talking to the third person now I do...Okay on to the 4th person. You do have a fast internet connection so why are my services shutdown?... Now I'm getting passed on to the 5th person, the supervisor. Let's see how this goes..Keep in mind I'm on the phone as I write. Ooh I forgot this. I was told I had fiber department services...What the mother of God is that. I'm so tired at this point. My son's teachers are calling me. Why is he not logging on remote learning...Can we say I'm so passed however I will be changing my internet company at this point. Please stay away. They won't help you over the phone. You will get the run around..But the music sounds cool. But for how long do I hear this same song because no one is picking up Where's this supervisor you guys said you was connecting me to... New song hear we go.

Spectrum sent an email and then a letter informing me their contract with Earthlink expired 10/31/2020 and my email needed to change. NOT gonna happen! So I dropped the Spectrum modem off to them and signed up for Earthlink Hyperlink. Keeping my emails, one of which dated back to 1996. Speed is better. Price is comparable. Granted, it uses AT&T backbone over copper, but I am pleased with its performance. It figures we'd be forced to act on internet during Covid. Thanks so much Spectrum. Grateful for Earthlink responsiveness.

Don't use this company. They never installed the equipment. I was charged installation, and monthly since. Yesterday they took 259.00 out of my account! I don't have Earthlink! I have called repeatedly.

Okay so let me start off by saying I NEVER leave reviews but this place is something else. Recently my wifi went out and I just thought it was no big deal so I decided to call them. So I go to call them and to start off it’s a person that can barely speak proper English, so I just hung up and called again. However I once again got someone that wasn’t very fluent in the english department. Anyways I was talking to these people and they said my internet services were suspended because I didn’t update my card because it was recently found fraudulent. So I was like “oh silly me haha” and I was hoping to resolve this issue in the following day at least, but nope. They said my services would be restored within one business day.

I've had Earthlink as my paid e-mail service provider for 15+ years. I haven't changed service as I've thought it would be too much trouble to change to a new service. SPAM control is non existent. Put on the filter and you get no mail. Now I get up to 50 spam mails daily. Customer service? That doesn't exist either. $6 a month folks. I'm done with earthlink.

Charged $79.95 upfront for "installation". Had to wait 2 weeks for the install appt. NOT told CenturyLink (who owns Earthlink) technicians would NOT be able to enter the house due to Coronavirus. Tech said he could only install cable to the "cable box" outside the house OR he could say I canceled the job (he claimed I shouldn't be charged anything -- NOT TRUE, no refunds.) Additionally, I would have to hire an electrician to finish the install. I could do so either before he did "his job" or have his appt canceled/rescheduled and he'd come back "later" to do cable connection to the box. Started the work then left with cable/wiring hanging. Hope he comes back. POOR communication. If ever I get internet service, hope it is worth the frustration.

I recently ordered EarthLink HyperLink internet with a WiFi modem and account. I put down my deposit and 1st month's bill and had it installed. Not even a day after instillation I got a bill from them for their monthly billing cycle due the following week. I paid it, and they skipped down their internet service to a crawl after 15 days of service. I contacted them concerning both and for the slow down I was told that it is their policy to slow down their service after mid-way into a billing cycle until the bill is paid, which would make them lose business.

I have read a lot of negative reviews about Earthlink. My experience is different. I first discovered Earthlink when I was working for Time Warner Cable (Spectrum). I did an installation for the cable company at the customer's house. The installation was good and the customer was happy when I left her with a fully functional Internet service. Yes Earthlink contracts with local ISP's like Spectrum and AT&T to install Internet service on the ISP's network. That's not a problem because for some reason the Internet service costs less when you go through Earthlink to get it. Any installation problems that you have are therefore caused by the ISP (Spectrum or AT&T) technician, not Earthlink. I purchased Hyperlink 50Mbit Internet service from Earthlink. A AT&T technician did the installation. My new Internet service is riding on the AT&T fiber network in the Cleveland, Ohio area. I am very pleased with the new service and price.

They store your PASSWORD in PLAINTEXT***. Please don't use this company to get your internet connection. This company should shutdown! I called them to set up my internet and was given my password in plaintext. That means they know what password I use, scary! I completed my order on 9-1-2020, still waiting for the internet connection. They make up reasons when I call them. I was asked once to wait till midnight to get the internet, seriously? I WANT FULL REFUND!!!

I am in Day 8 and still have no internet service, I have called 5 plus times. I was hang up on By 2 service agents. I have ask for Earthlink's team to call me with updates and I hear crickets. I was told it will be another 2 days before they will provide service to correct the problem. We will be on Day 10 by then. My story is too long for this forum, I would be glad to my story through a phone conversation. I don't know how long this will go on - Stay Tune.

I ordered EarthLink about 3 months ago. Paid for the service but was never able to go on the internet. They did send 2 Verizon techs. They could not fix it. So instead of paying them more I cancelled my debit card. They still keep sending me emails and calling for money.

I am EarthLink customer since December 2019. Everything was nice and stable until I moved to the new location served by EarthLink. In the moment I asked move my service things just got out of hands. First I called and was assured the installation on my new place will be scheduled in 48 business hours. Needless to say nothing happen in 48 hours. I called again and was sent to wait another 48 hours. By the end of those 48 hours it turns out they got wrong my new address and nobody did any effort to contact me. Now I am at the end of the other 48 hours and guess what? Nobody contacted me, but money was successfully charged from my account. Bottom line after week of struggle I can't work, children disconnected from education and no any estimate when it is going to end.

I have had EarthLink DSL internet service for a very long time. Not the best service, and the last few years there have been some lengthy outages, but it usually worked. Not very fast, but I don't stream movies or game, so it did what I needed. I rarely needed to call their outsourced Indian tech support. It had cost $45 a month, and after recent inflation, that wasn't too bad. A couple months ago they upped the charge to $50.

About five years ago (2015) I was searching for a new internet carrier and settled on Earthlink. Or I thought it was Earthlink. When I signed up with them, I was actually subscribing to Time Warner (now Spectrum). This was never adequately explained to me. Earthlink did, however, claim to provide internet security for which they charged a small monthly fee. Over the course of the last five years, this has amounted to almost $400.

This company is the worst. I NEVER write reviews but this one needs to be wrote. I called in 8/6/20 to just inquire about services. Signed up. I was then double charged for $79.95 and then charged $4.40. I was also told my monthly bill would be $66.95 but get this I was literally invoiced for $84.65/month on 8/7 and my bill was due 9/6. I don’t even have service with them. They signed me up for autopay, which I didn’t agree to and said I wouldn’t be to my new place until September 1, 2020 and they already decided to schedule the installation on Monday 8/11 when I don’t even live there yet and I had told 4 different people I won’t be there till September 1, 2020. The guy I talked to on 8/6 said I’d receive a call to scheduled a date. NEVER got a call but got an email at 2:32 am on 8/8/20 stating when they’d be to my new resident.

I ordered Earthlink over a week ago, still no installation. Supposedly they call, they never call ever. It will most likely be another week or two before I get the services I paid for, if they ever call me back or install (I feel I have made a big mistake, I got the internet so I could home school my kids, I am a single father and since it has taken so long with lots of silence and no action at all I honestly feel like I just got scammed). Word of advice, use a prepaid credit card, just in case. I have seen a lot of legal actions taken against them, I was hoping for a better experience, Now if I cancel I have to pay over 350$ for a service I never received. Will I receive the services, considering the fact that they claim someone was here today- yet no dogs barked, no chickens ran around as is their normal ritual, no neighbors or camera footage showed anyone was on my property. I seriously doubt it.

I told the salesperson the current internet I have (>100MBPS) and he said he could get me something faster for less. Great, I thought! When I finished sign up and logged in, I see he has signed me up for 12MBPS. LOL. So after attempting to return me to the internet speeds of 20 years ago, I called again to cancel. When they were responding to me as a new customer, I got an answer in 30 seconds. When they had my phone number on file, it took 20 minutes to get a rep just to direct my call. 20 minutes later (now 40 minutes total on hold), I'm still waiting for a billing specialist. I call with my husbands phone, and sales picks right up. See a pattern? Luckily I signed up with my credit card, and can stop payments for service I'm not receiving, since they make it literally impossible to call and actually get support. Do NOT sign up with these crooks. No matter how bad Spectrum and AT&T are, trust me, it can get worse.

I was on phone trying to place an order. After realizing it was a 12-month contract, decided not go through with order. The agent tried to convince me to go through it. Then placed me on hold forever for a refund. It was a tactic designed to get me exhausted and not cancel. This is good sign of what to expect from this company's customer service should you ever need them.

A couple days ago, I spoke with an associate named Kyle to have Earthlink internet installed. Kyle misheard the address and put CT instead of Ave. I told him it's Ave and he confirmed he made note of the mistake. He then told me I'd receive a text in the next few days confirming the date a technician would be available to come. I receive no text but instead, an email. It confirms the date for the 14th. On the 14th, I receive calls from different "Scam Likely" numbers but none from the technician. One call was from a stranger asking me my personal information and then saying that the technician went to his house instead. So not only did the first associate I spoke with never correct the address but the technician gave away my number to a person I don't know.

Internet Sucks, it's always searching and I would report it? Most thing that will PISS me off, people or workers don't even understand "ENGLISH"!! GUESS I was calling another country like India? Sound like hapoo from 7/11!! Also I want company cancelled my internet cause I want AT&T? And most these **? Don't understand my language and every single time I talked to them? I repeat everything at least 20, freaking times? Get people learn freaking English. I don't see why I have go through this every freaking single day? Pain in **?

Let me start by saying if I could give less than 1 star I would. As a long-standing customer, I am so disappointed in the service. I have had an ongoing, unresolved problem of sending and receiving emails and no one seems to be able to help. It is apparent to me that they do not have the technical knowledge to resolve the issue. I have logged over 150 emails to them and hours and hours of time talking to various people to no avail. In fact, the average wait time to get through to their "escalation team" is between one and one and one half hours. This shows me that I am not the only one having issues.

THIS IS GONNA BE LONG but Ive never wrote a review on here and legit just created an account to let everyone know to stay farrr away from this trash company. I got a flyer about a bundle promotion for internet with DISH. Ive been a LOyal Dish customer for 6 years and was like hmm, maybe I should give this a try. Firstly the representative gave me WRONG PRICES, WRONG INFORMATION with promising to have my dish bill reduced. My account was automatically deducted 79.95 before I even came off the phone with the guy. I immediately called back when I realized money had been taken out of the account and another representative told me that they are seeing nothing is being done to my dish account in regards to any promotions or prices. I told them I wanted my money back, I'm not even interested in trying you anymore because I never agreed to anything nor was I made aware of an 80$ installation fee.

They charged me $15/month claiming they are a part of Spectrum, while it turned out I've been paying Spectrum and EarthLink at the same time. It's a robbery since I wasn't aware of any of the service they provide. It's really time for class action.

In signing for the service and right from the start I was never getting the speed I was promised. I spend it 3 months contacting them almost every day and they continue to claim that everything was fine and continued to disregard that proves I have that I wasn't getting it. I got tired of fighting with unreliable people that clearly don't even know what they are doing and let it go. Today the service crashed and their customers service center refused to answer call and the entire website and service are down without any warning. This company shouldn't be allowed to provide services and should be shut down completely if they are not honoring their contracts.

This company is the absolute worst. Took off work to meet with installer that never showed. I canceled the contract and was billed 3 months of service and a $200 termination fee for a service I never received. Hours on hold. Promises of callbacks from management to resolve my issues which never came. Friends do yourself a favor.. stay away from this company.

They have the worst turnaround time to reconnect service. Wait time 24 to 96 hrs. Unacceptable. They have no problem inconveniencing you. Bad Customer Service. You will not be happy with them. No way.

I'm an ongoing customer of Earthlink. In May I received my bill receipt and all the way at the bottom it stated that my bill would increase by $5.00, going from $39.95 to $44.95. There was nothing on my bill stating a reason for the increase so I decided to contact customer support using the chat function on the website. A rep by the name of, "James", told me that the increase in my bill was, "Due to rising costs in their business, they found it necessary to take this action." and it had been "several years since they conducted a price increase and they do not make those decisions lightly." He proceeded to tell me that since I had a concern, I could be excluded/revert me back to my old billing plan with immediate effect.

This is by far the worst company I have ever been with. They did not give me the service we agreed to, they are taking forever to disconnect my lines so I can go to a different company, and I am on the brink of losing my job because I work from home. I have told them this and all they can say is that is nothing they can do. I would never recommend them to anyone even if it is the last Internet company on earth!!!!

Earthlink lags in providing updated software to access their email at earthlink.net. We used to have their internet service. We quit when EL seemed to have no way to fix their hardware in a rack at the local telco building. Their app on Android leaves much to be desired. Not all functions available in the PC web based version are available in the app. I called customer support to ask "where may I access how full my email is?" There is no place. They will not be updating this anytime soon.

They over sell product, gave me a two hour block, no showed me 3 times. Every time I called because of the no shows I was put on hold frequently because not sure what to do and then told me to wait until end of day because running behind at 8pm. They close at 6pm. So had to wait until the next day to call because they didn’t show up! Called the last time to ask for refund! The customer service team is not aware of what’s going on. I believe their costumer service team is overseas as they are hard to understand! The communication is horrible! DO NOT RECOMMEND.

We switched to EarthLink about two years ago, and it has been such an effortless experience. We called, they helped us determine the right plan, the installer showed up when they said they would, and we haven't had to think about it much since. We also have email with them, and I love knowing it's secure, unlike Gmail or Yahoo. All around, great, easy experience.

Do not use EarthLink. My mother has used EarthLink for use but I think I will be switching to my own modem because the speeds are unacceptable. Down was around 20mbps, typical in a rural areas but not a the city. But up was under 7mbps, there are situations where that becomes too slow to connect to pages and so is not even usable. What's worse is there are times when the internet completely drops any signal. 0. As if I went and disconnected my modem. Why pay for an ISP who doesn't deliver internet? Just stay away from EarthLink altogether. Worst service I have ever seen in my life. By comparison my 4g LTE phone gets better speeds when on 4g than on wifi connected to EarthLink's modem. Waste of money in my opinion. If it's your only option for ISP I would consider just tethering your PC to your phone and using that connection. Just don't give your money to EarthLink.

There are few choices when looking for an internet provider as I live in a rural area. I called Earthlink and got service installed on 04/08/19 because they promised me an internet speed of 24 mbps which is why I was paying $67.39 (including taxes) monthly. They sent a technician out to install the DSL line and I discovered that they are using AT&T technicians. I previously disconnected service with AT&T because the internet was very slow. The Earthlink rep. told me on 04/08/19 that they contract with AT&T. Once the technician came and set the internet up he said that the DSL lines really belong to AT&T and they sell service to Earthlink which in turn sells service to customers.

DO NOT GET THIS INTERNET SERVICE! Do not waste your money nor time by calling customer service! They are clueless! It has to be the worst service I have ever had. It Freezes and states no internet service constantly. It could take up to 4 Hours to watch a 2 hr movie due to the freezing. Sometimes the freezing last up to 15 minutes.When I called in to complain they said I need higher speed. I increased speed but had to pay $10.00 more a month. Now my bill is $70.00 and speed is STILL EXTREMELY SLOW. This is the only company in my area for internet service with Dish. The issue is not with Dish. It's with EARTHLINK! I'M going to cancel Dish even though I'm on a contract. Sorry I'm leaving Dish due to Earthlink's inability. They are taking advantage of consumers!

I recently moved in a new home & contacted Earthlink for internet service. I paid an install fee & was given a date to expect the technician. On my scheduled date, I was told he was on the way every hour & around 5PM EST, I contacted them to ask why hadn’t he showed and was finally told he never got my work order and that it would be a week before someone could come out to my home. My BIGGEST issue was I was lied to throughout the day & wasn’t told the truth. I was also transferred numerous times & on hold for an hour to request a refund for installation fee. This company is probably the worst I’ve ever had to deal with in regards to utility service. BUYER BEWARE!

I have been a customer for 21 years. I had my credit card stolen and it’s happened before that the bill gets declined and I try to connect and realize what has happened. I have to change my card on file. In the past when this has happened 21 years of emails are always back up. Not this time. EarthLink says they are all gone. They are wrong for what they did and they know it. They basically said get lawyer. I said why did you have me pay for the past due bill if there are no emails in the storage? Why does my email say 3100 megabytes used but there are no emails? This has to be rectified NOW!!! I am going to all social media with this story and I want my emails NOW!

I have been with Earthlink for years and do not understand what is happening with this company. My email does not load, my password is not recognized even as it has been the same for years. Customer service cannot correct any problems but suggests using a different server to access my account. I am trying Gmail and it works, unlike Earthlink. All of the complaints noted by other customers is right, Earthlink does not provide a service that works. I hope that the managers are reading all the complaint comments and respond.

Do not get this internet services. It has to be the worst service I have ever had. It just freezes and states no internet service. When I called in to complain I always get a person I can hardly understand and they really get offended if you ask for someone else. Last time I called in the Technical department told me my computer was too old. Funny I have a new service now and I have not been frozen once. If you get this service you will have problems and it is not worth it.

The worst company to ever call if you want internet! Unless you want your money wasted then they are perfect for you. I repeat. This is a horrible company with no respect for the consumer. I tried my best to work with them but they just made everything impossible except when they took my money. That seemed to work perfectly but once they had my money everything went bad as if they just forgot about me and my installation.

We have spent HOURS on the phone just trying to change the password on our account. People in India or Bangladesh, or wherever are never able to help but keep you on the line for hours - literally. Then they say it's after hours so you have to call back another day!!!! Really!!!!

Currently on hold for a half hour, and counting...just to see what what packages are available in my area. Was looking to switch providers, but if this is what they offer me right off the bat, then no thanks. How are they even still in business...

Sign up with this company. Paid installation fee. Havent been with them 2 weeks they drafted money out of my account which I asked them not to. Charge me for the whole month of November and I haven't been with them 2 weeks! Bad company to deal with! Stay away! Looking for another company asap!

EarthLink ask for a installation fee of 69.95 and say you will receive a text message in two days to install service. They are unable to provide the services and they give you the runaround by saying it's a system error or their back office is working with At&T to schedule a install date. They refuse to refund your money and try to make you say that you're canceling your service when they're at fault knowing that service was never installed.... BEWARE.... DO NOT GET THEIR SERVICE....

I was not told this was a prepaid service from Dish network. I have had NOTHING but problems. Service goes in and out mostly at night. They use AT&T equipment but it doesn't work as I have asked my neighbors who have AT&T service. They do not have the same problems as I do. I wonder why. I would never recommend this service to anyone. It's a joke.

I purchased internet from EarthLink for gaming and Netflix for my kids and self. I was lied to. It took 3 weeks to get the service and wasted trips leaving work for these people. They never show up on schedule. Also If Netflix is on then my son's Game system moves slow so everyone in the house is fighting over internet. I pay $72 a month for ** service. I wouldn’t recommend this company to anyone. This has caused kids in my house to lose their tempers on each other. Also don’t expect to speak to an American. The chances of this happening is very slim. They take forever to answer the phone. Mediacom sucked but this is much worse. I wouldn’t have gave them a star rating but that’s what you have to do in order to voice your opinion for reviews. Earthlink is garbage.

Why lie to me as I'm signing up for service and say I'm getting fiber optic, only to have install guy come out to hook me up and find out it's just DSL. I refused installation, and await my $70 install charge refund, which I was told several times would be returned if the install was not completed to my satisfaction.

I WISH I COULD RATE NO STARS!!!! I called to get wifi on the 5th of Oct. Everything went smooth, they got a $70 installation payment and told me I would get notified in a few days as to when my installation date would be. I got the notification. Installation would be on the 10th between 8 and 12. The 10th comes, no-one shows up. I call and they say the installation tech was at my door at 7:02 and I apparently told him I wanted to cancel! That was a lie, he never showed up.. Okay, I get a partial refund of my fee and I am told I will get a new installation date. New date is the 18th. The 18th gets here and once again no-one shows up. I call in and they say that their service is already at my house and I can't get Wi-Fi installed until the service is shut off.. Nobody has lived in my house like 8 years prior to me.

Called Earthlink regarding service for internet in September 2019. Was eventually told that the company that services their lines could no longer do so. Was billed regardless of poor/non-existent service. If you have DSL with Earthlink, your lines are NOT being maintained. This was directly from a service technician in Earthlink's offices in India. I called a second time and was told that the lines were no longer being maintained by their contractor. If you have been having problems, write to BBB, the FTC, the FCC and your local State AG's office and lodge a complaint. This kind of business practice must NOT be tolerated.

Used Earth link years ago and decided to try them again despite the 1 STAR ratings (RED FLAG, I know). They immediately withdrew the required deposit from my account but 5 days later, NO notification of when service would be installed so I called them. Given date between 11am and 1pm. Although I called them twice this day, several hours apart, (the reply was always, 'We're running 2 hrs behind'). At MIDNIGHT still a No Call, No Show.

I started with Earthlink email years ago as the internet got started. It's bad, not user friendly, slow and difficult to navigate. For nearly 20 years I paid them a little over $20 a month for the service! About 8 years ago my account was overrun with spam. Nothing I did could make it stop. Contact with EarthLink went nowhere. But customer service is so bad I continued to pay as I shifted my contacts over to a different company and moved important emails. In order to shut down your account you have to call, fax or snailmail a request.

For the last couple of weeks, ever since Earthlink tried to improve their spam blocking, most of my regular emails are going into the Known Spam folder. It took 6 days of trying with tech support before I was finally able to speak to a Level 2 and then Level 3 "executive level" help. The Level 3 was much worse than the Level 2 but neither one had any interest in helping the customer.

Like other reviewers, in the past maybe 6 months, I continuously receive spam emails despite the fact that I have the highest security level set and they're not in my address book. I've spent hours troubleshooting with tech support, even the highest Tier 3, to no avail. In fact, the Tier 3 Level (in the U.S.) have absolutely no interest in solving the problem at all--much more so than the lower tier techs in India. An absolute waste of time talking to them. Really can't understand why they have no interest in addressing the problem--maybe email service doesn't generate enough revenue? Who knows. Very disappointed because like others, I've had the service for many years and didn't want to have to change. Tired, though, of trying to block each domain that bypasses address book, only to have more come in.

EarthLink is the worst internet provider I have any experience with. We have service with Dish Network and they sent us to EarthLink. They are horrible and unreliable. All of our devices we have linked with internet have experienced lag and no connection a daily basis. My family has grown use to the fact the internet will stop working throughout the day and they have learned how to accept it. This EarthLink company needs to be shut down for fraud and refund our money back...

EarthLink is a paid email provider. Very frustrating to have pop up adds that actually block about 1/3 of the text of the email you are reading. I have sent EarthLink "customer service" an email about this issue...no response. PIA to change email address but I am starting to change mine!

I’ve had Earthlink email for 20 years. Didn’t want the hassle of switching all my contacts to Gmail- but no longer! Over the last couple of months their “spam filter” has been nonexistent. I get at least 30 spam emails a day in my inbox, and they are not from addresses in my contacts. According to tech support they are “working” on the problem. Yeah, right. Do not use this company.

I have been with Earthlink for over 20 years. Time to look for another. Their spam filter is nonexistent. For various reasons I have 6 email addresses. Each day all the addresses get the same ridiculous spam. So I try to ban it. Even that doesn't work. Today I got 10 spams in my spam box in one account and 25 mixed in with my regular emails. They couldn't filter out spam even if the sender marked "spam" in the header. I'm look for another service.

I have used Earthlink for e-mail for many years. Service has been so-so and I only kept the e-mail address because of its longevity. Several days ago I received a card in the mail telling me I owe them $49 for a web hosting account that I did not even know existed. They say this must be paid or they will send me to collections! Have spent hours on the phone to try finding out what this is about and they won't tell me anything unless I can give them the last four digits of the credit card used to set this up, or the password. How can I provide that information?

Time for Class Action Lawsuit! I am a 21 year subscriber to EarthLink services, first as my ISP, and currently, as my email services provider. Each of my 5 paid email accounts had a webpage associated with it, which I used for several personal and professional webpages, and online storage. After I discovered that all my websites were down, and a week of fruitless calls to (foreign) Customer service without any help, I directly contacted the EarthLink Corporate EVP Of Customer Service. After several rounds of communications with her, my sites were restored... but not my access to the FTP server where my files are stored, so that I could no longer maintain or update my sites.

Stay away from this company, they provide the worst internet service ever. Worst customer service. My internet worked half of the time for the price I was paying. Don’t do business with this company. Trust me. Look for someone else.

I have had a website with Earthlink for ~ 15 to 18 years, spent 1000's of hours creating and maintaining it. I used their "Trellix" platform for which they no longer use but told their customers they were grandfathered in and all would be ok. After spending tons of time and money sending out expensive advertising campaigns with this website address on my literature, I find my website is not even up and running. I contacted them between early March and late April 2019 several times.

My password was hacked and changed, and the support person said it might have been computer generated, or a user did it... not me. So very unstable unsecured system. Don't use. They had to look up the new password, full of letters, numbers and random symbols so I could change it... but what is the use if my password can be changed so easily and no record of where that change came from. Since I have all my email forwarded to another account, I never use this account... So no one stole the info from my internet or wifi getting to this account.

I have never written a review before but this is an emergency!! If you are even considering this company please don’t! I cannot describe to you how horrible this company is in every aspect! The customer service is absolutely horrible. You’re on hold for 30 minutes at least at a time in about five transfers. Later you still don’t have an answer to any of your questions. I have been without Internet for days even after I paid my bill and no one at all not even a supervisor will help me. I Can’t believe Dish network is using a company that is so terrible. I am going to have to switch to a different satellite or cable company as well because I am without Internet anyways. If they say it will be 24 hours and you will get a email confirmation please do not believe that because that is a lie!!! Spend your money elsewhere!! I honestly do not know how this company is still in business.

If this was not the only internet choice I have for my rural area, I would cancel my service. Everything about this company is wrong. Press 1 for English, only thing English about this option is the rep's name, because we would not be able to pronounce it otherwise. I have had nothing but bad experiences with this company right from the start. Horrible! Initially I called Dish for service, they transferred me to EarthLink (which, who, by the way, I thought was still Dish until the confirmation email came through, because they did not answer the line in a professional manner) for service set up, only to have AT&T come out & install my service!

I have had Earthlink close to 20 years. At first I had the dial up service. It was great! But with all going to advanced technology thru cell phones, I no longer needed any internet services about 10 years ago. I cancelled the service but kept the email addresses. Now 10 years later they are calling me, emailing me and then locked me out of my email account because they say I owe them `15.00 for my mailbox. And once I pay that, they will unlock my mail box and charge me 8.00 a month for a email address! Why would anyone pay for a email address? It's free at Yahoo, Google, Gmail etc. They tell me it's because they have 24/7 techs to help with support. Support for what, I have a email box? Earthlink has really gone downhill. I told them to cancel my email and I went to Gmail. I hated changing but I am not going to pay for a mailbox.

This company is terrible. They tagged on an additional 5.00 per month on my account without telling me and have been charging me for the past 5 years. Every month they send you a simple email that says you were charged (11.95 in my case) but they purposely don't give you a break down... Even when you click on it... you land on the main page not account charges... For 5 years they charged me without my authorization for buying Norton Antivirus... I never used it or downloaded it. WHAT A SCAM. Why the heck would I want to buy Norton from Earthlink for my computer... I just go to Norton. You don't go to home depot to buy milk... Right? STAY AWAY FROM THESE SCAMMERS.

I have been an Earthlink Web Mail customer for over 10 years. Incoming email hits the Earthlink inbound server and is instantly relayed to Gmail (All Good). However I have to wait 30 minutes to several (8) hours to display my mail in WebMail. More interesting, if I do a search I can display the mail header but can’t display the mail. I get a error message like "Mail is no longer on the server or has been removed or deleted". I called the help desk and after spending too much time, they basically pleaded Insanity.

They will tell you that your rate is locked for the term of the contract, but it's NOT. They hiked our rates 2 times in 2 years and a half. Calls are dropped all the time!!!! It's just a horrible service. I am stressed beyond belief with Earthlink/Windstream!

I signed up with Earthlink through Dish network and was guaranteed $35.99 for 1 year of service. 3 months later my bill went to almost $70. I made to go all the way to the corporate office to get an adjustment just to finish my contract. Now I only have 22 days left with the service and they charged my card over $60 and said, there will be no adjustment because I was only promised the original amount for another 6 months. This company is no better than Spectrum with the lying customer service. I don't recommend this service at all. They have the lowest speed offered for almost 3x the amount of everyone else.

It wasn't always terrible. I've had the provider for nearly 20 years. Pain that it is to change at this point, I am going to go through all those hoops (more work) in order to receive and process my email in a timely and efficient manner. Earthlink stalls, buffers and totally freezes on a page every time I log in these days. Any chance of reading an email is slaughtered by wildly blinking advertisements that don't give up. Only on the Earthlink site is my computer taken hostage by Mac Keeper, which renders any navigation null. I find myself calling myself names, like "stupid," because I actually PAY for this "service." I would recommend you do your own navigating away from Earthlink. A completely disgruntled customer.

EarthLink has great low cost internet service. When I used it the internet was reliable and had efficient speeds with not a lot of buffering or wait times for web pages to load.

Oh boy this was frustrating. I won't recommend Earthlink. My father's account fell into arrears because he had passed and I was scrambling to get his life in order. They sent it to collections and refused to do anything but tell me to pay the arrears and then pay the next payment. Really frustrating. I told them I would pay for a year's subscription if they backdated it to when the account lapsed and then waived the reinstatement fee. Or I would pay a year's membership from March forward, either way. They wouldn't work with me at all.

When I want the local internet service I ordered from EarthLink then EarthLink deal with local internet service provider Time Warner, of course when I cancel the service after few years I should cancel from EarthLink, right? However Spectrum (bill turn to Spectrum lately after Time Warner) still charged me, because EarthLink suppose notify my cancellation to Spectrum or tell me should call Spectrum but they did not do it. Now they said they cannot do anything and EarthLink does not even have billing department to handle this case, so just be careful use EarthLink internet cable service.

I’ve been a customer of EarthLink since June, we moved from Missouri to Houston and transferred service to our temporary housing with no issue $69 installation fee which is understandable. We let them know it was temporary and would be transferring again after our house sold in MO. Now it’s time to set up service at our new home and all of the sudden a policy change happened requiring a $200 cancellation fee to move service. ARE YOU KIDDING ME?

I paid my bill early. My bill was 85$. l paid 70$ the customer rep assured me that the 16$ will roll over to next months bill. 5 days later my service is suspended. So l called to correct this. & they said I should've made the whole payment the first time. Now l have to pay a 200$ cancel fee & 60$ to get service again & sign a new contract... Literally this was out of the blue. If the worker would have gave me the right information the first time things wouldve went smoother. So my 70$ only got me 5 days of wifi. Here's the executive relations number... If you have Earthlink you will definitely need this 404815077 executive relations & Complaint Line. I just can't believe this company. This is sad... Just go to Charter Time Warner because this is not where you want to be. I would suggest going to AT&T U-verse but they Support Earthlink.

When I first opened my account they took all my information then ask for my card information. I asked why. They told me for informational purposes. Since then me and this company have been going back and forth because they decided to start drawing off the card. I have several disputed charges with my bank. Now they turned my services off due non-payment. But they debited my account on the 29th of December. This company lies to get your service. Then you'll be going back and forth about unauthorized charges coming from you account.

I called EarthLink to transfer my service to a new location as I am moving. I was advised that I would be charged an early termination fee of $100 at my old location and $69.99 to install at my new location. In all my years of having service with different providers, I've NEVER heard of this nonsense. If I am still a customer with your company, why am I paying for an early termination fee??? I felt as if this is definitely some kind of scheme to make money off people. I request to speak with a supervisor after getting nowhere with the agent. At first, the supervisor wasn't helpful. He thought he could give me the web address and get me off the phone. I asked him where I could find what he was saying within the policy. He responded with an attitude saying, "It's in the policy, ma'am..." like I'm dumb or something.

I had paid $140 for my service just to have them disconnect it 5 days later. I spoke to several representatives and they kept hanging up on me and giving me the runaround. Kept being told to wait 24 hours for 5 days and still no service. Now I was told that I need a new service and I have to wait 4 to 6 business days for someone to come to my house which means I have to miss work besides the work that I'm missing for them not reissuing my service and disconnecting it after I paid the money and it was taken out of my account the same day. Doesn't really seem like no one wants to help you in that company. Representatives pretend to be manager. They took my hundred and $40 the same day and I'm still waiting for an email confirmation.

EarthLink is the worst service. They disconnected my internet after I paid them on Wednesday the day before Thanksgiving. They told me I would get my internet within 24 after calling them. They told me, "Oh we didn't remember it was an holiday. Your internet will be restored on Fri". When I called them they told, "There is no one here so you'll get your internet on Monday first thing in the morning. So Monday came. I called. They are now telling my line is inactive. I have to pay 70$ for a new line and I have to wait 2 to 3 weeks for them to come out.... since I had EarthLink it's nothing but problems. One time they put someone else Visa card on my account telling me if I don't know the last 4 numbers I can't pay my bill and it will be disconnected. I was like I can't tell you something I don't know. Needless to say it was hell. Another time they overcharge my card and now this... I'm telling do NOT ever get EarthLink. They are **.

I was promised internet service by 800 pm last night... it never arrived. They escalated the issue to a supervisor who contacted Verizon -- who is their vendor and they said Verizon said they didn't know what was wrong... OMG. Talk about horrible communication between Verizon and Earthlink! I am out 5 days of work because of their incompetence and false promises. Finally I learned about Straight Talk mobile hotspot internet service at Walmart. The internet box costs 50 bucks and it's 15 dollars per 1gb of service. As long as you aren't streaming movies it's ok... though it’s still cheaper to use a traditional service of course... Really mad that they strung me along, lied and then never delivered service.

I have never written a complaint on any company in my life, but I am today. I have had nothing but problems from day one with this company as to which Dish.net had referred me to and was told that AT&T did not service my area. Promised high-speed internet didn't deliver but meanwhile the technician that came to set it up said it was available but customer service wouldn't approve. Called several times for a tech to come and change modem due to modem not being compatible to dish (the ones that made the referral) they didn't know what I was talking about and refused to send tech out. Informed me that they would have to charge me $100 for tech to come out IF it wasn't there problem. An hour later no tech, no problem fixed only to tell me they tested modem and that 22 items were on my internet. NOT POSSIBLE!! RUN DON'T WALK FROM THIS COMPANY!!!

Our business signed a 3 year contract with EarthLink. After receiving our first 2 bills, we realized that our monthly agreed upon amount was not what we are being billed for. We signed a contract for $ 317.00 per month, we are now getting billed for $ 451.00 per month. After a conversation with the customer service department, we discovered we are paying all kinds of fees and service costs. We cannot get out of the contract, and we have to pay the monthly amount, by the end of our contract, we will be paying over $500.00 when we thought it would be $317.00. DO NOT SIGN A CONTRACT WITH THIS COMPANY!

Earthlink sends me spam everyday all day. I have email accounts with 4 other providers who send NO spam. Based on the amount of spam Earthlink sends... I'm starting to think EarthLink is making money on spam. I call them the Spam Network.

We have had 3 major issues with Earthlink. 1. We were told the cost was $25.00 per month then the actual charge was $25.00 for the first 3 months only... Lie #1. 2. We were told we had 30 days to preview and contact the company multiple times indicating the service was not working. At each occurrence we were assured they would fix the issue and each time the fix did not work. Now we are trying to cancel the service after 35 days of repeated attempt to correct a bad service and they refuse to cancel without charging us a $200 disconnect fee. LIE #2.

I recently switched to Earthlink internet. I had a rep tell me and my mother both on a 3 way call that I was to get 100mps for $39.99. I have had service since July and have had several nasty encounters with them. Tech support is very rude and don't take care of problem. Ever since had service I am constantly booted offline every 3 to 5 minutes. I am a school student and also stream tv and when spoke to salesperson told me this would handle it being I was 100mps and they are claiming they don't have that speed. My mom and myself heard the same thing. Meanwhile, I have had tech support every single 2 weeks. I am constantly booted offline every 5 minutes. They told me that the line is too far from the building and why they offered it to me since it doesn't work is false advertisement.

I have Earthlink as part of a bundled pkg through TWC now Spectrum so the internet speed is determined by Spectrum (their internet service is awful). I love Earthlink, very good and reliable features, been using it for years. I hate Spectrum. They've raised prices, reduced services and speed is not good.

Was told installing it was going to be just like plugging in a toaster! Well I've been paying for the service and haven't been able to use it since I got it in March. Called and complained, got a credit. Still wasn't able to use the service. Still was charged a early termination fee. Crazy!!! I never used it and was still charged. I thought you pay to use a service. Not taken advantage of.

EarthLink is the worst experience I've ever had. Numerous service interruptions for over 3 years. They won't let me out of my contract even though I've had soooooo many issues with connectivity. But, they do allow in their contract to increase their rates annually... which they did by $600 today. EarthLink customer service agents agree with me but state they cannot do anything about it. AVOID EARTHLINK at all costs. The service and rates are not going to be pleasant once you sign the contract.

When this company was in Atlanta, GA they were terrific. They have now outsourced to India (quite some time ago) and the service is absolutely horrific. I wish there were another web provider in my area but there isn't except for one other that also has horrible reviews. I rue the day that this company moved to India and became a partner recently with Windstar (which has even worse reviews) since it has only made my email service incredibly worse than it was. If I could give this company less than one star I would do that.

I originally purchased Earthlink dial-up service back in 2009. I haven't used DSL (Dial Up) since 2010. Whenever I call one of their many customer service numbers, the call drops or no one answers. How do I cancel their service?

We have had Earthlink since we began using the Internet. They have deteriorated in service. Our connection is so unstable it rivals that of a third world country. If it rains, snows, wind blows, sun shines, we lose our connection constantly. Throughout the day we are rebooting, restarting the computer, going down stairs turning the modem on/off constantly through the day. I am sick of it. In addition, earthlink charges for each computer that is connected to their service. Moreover, they can never solve any technical problem. The tech support people read from a manual to you when you call in for help.

I wish I didn't even have to give this company one star - they deserve zero stars. I absolutely dread any and all contact with them. I can echo many of the other complaints about their requirement of having payment taken out automatically by them. I was initially blindsided by this, believing it was a one time deal. Letting these people have direct access to your account is risky at best.

I had called Earthlink for service. It was only after I gave my bank account information was I told, that I could not use my phone at the same time. I immediately told them I did not want their service. I am 60 years old and live alone, with a disability. I contacted Earthlink several times, telling them to stop taking money out of my account. I was IGNORED. I changed banks, then the harassing phone calls started - 27 calls in 7 days. I will NEVER recommend this company, never use them nor will I ever buy stock. They are deceitful and resort to harassment. I was informed by them they were going to send my account to collection, for services that I NEVER have used.

I ordered online service on 7/11/17. I authorized a one time payment. I gave consent for one amount to be debited from my card yet they decided to withdraw a different amount. As soon as I realized it, I demanded to end our business relationship and demanded them to reverse the payment. This was all happening in the initial conversation. They advised me they only have the ability to take payments NOT the ability to refund. After 2 hours of arguing my call was ended. During this horrible call I was told a technician would come out to my house for installation. I'm still waiting for the appointment. Come to find out, I reached out to Earthlink today. They advised me I have to wait for Verizon to cancel my service before they can set up installation. HELLO!!! Here goes another argument.

In early May we called Dish to ask about the internet they offer on TV. We already use them, so we trusted them! They gave a quick rundown of a special for $30 per month and arranged to connect us with Earthlink right away. Right from the start the internet kept shutting down 15-20 times a day for 5-15 minute intervals. We had just moved and I work full time, so I didn't have the time or energy to deal with it. We gave a one time debit card for installation only and they have been illegally charging without permission ever since. Now that the 60 days have passed, they took their money the first week of July, and the VERY NEXT DAY our internet only worked for 6 hours a day from 11 am to 5 pm everyday.

Was without internet service for over three weeks. Finally sent a new modem which they told me would be no charge. They also said they would credit me with a month's service... all was a lie. They also charged me for shipping, Norton security and other items. It is aggravating also that you talk to people from India who don't speak English and they put you on hold forever. NEVER use this service. One of the most dishonest group of people I have done business with.

Poor service/overcharging - When I sign in for 19.99 a month no contracts. Sounds good and first month went to 24.99, I say ok. 3 months later is 50.33 and I called and some Asian person tell me to cancel the service I need to pay a termination fee.

I requested a new service about a month ago and still don't have service. They lied about everything. They lied about the monthly charge. They lied about how long it's going to take for installation. They lied about activation charge. They lied about everything. After almost 4 weeks I still don't have service. This is the worst service I faced in my 37 years in the USA. If I could give them negative 100 rating I would but you don't have that option. I will check with a lawyer to see how I can be compensated for all the suffering.

I'm locked into a 2 year contract with them because of my cable provider. The first month I had no service at all but was billed twice. Found out the lines in the house didn't run after 2 weeks of talking to people in India and finally got someone in America to call. They sent a tech to check the outside lines. Lines outside were perfect. Did that circle 3 times until the phone company told me that EarthLink had to fix the lines because they were the customer not me. Of course they did nothing. Ended up running a line from the 911 access on the phone box.

We were Deltacom customers for years and Earthlink acquired the company several years ago. About a year ago, we started have issues with our internet service and with the phone system not functioning properly. We were told to renew a contract, replace our brand new card machine, update our phone system and all problems would be resolved. After numerous calls and many hours trying to get customer service to repair our problems, I made the decision to switch to AT&T. As a small business owner, we cannot function without our phones and since our change, we have not experienced any issues. Now, Earthlink has mailed a bill for $9717.15 and it appears that I will have to secure an attorney to defend our company. I have never experienced any company that operates in this manner.

Due to moving and not being able to use EarthLink at my new address I had to cancel my internet, that was cancelled on 4/18/2017. They had taken my payment out of my account on 5/20. After nearly an hour while I was on the phone with the company... Someone else was calling me leaving a message telling me they will only reimburse me $24 due to cancelling 43 days of an early termination. It didn't makes much sense to me since I had their internet just shy of 3 years. If you cancel just change your bank card number... Save yourself time... Energy... Frustration...

Company email took a dump. Apparently our email service, EarthLink, provider decided we needed to re-register our domain name and shut everything down. I was frustrated with their overseas tech support and the lack of email was hurting our bottom line but managed to get everything back on after a few hours of phone time. The people I was dealing with in India (?) told me they needed my name, a contact number for me and a different email address for me since the company email was down until they restored service which I provided.

I have been with Earthlink since 2014. My service was cut off for non-payment. But I called and had it turned back on. They told me they have to give me basically a dial-up service for 14.99 because of my DSL was turned off. DSL is not good, it's slow very slow. And now they want to give something slower. Not right.

We have tried cancelling our email service since last December. Have email, have called, have received a credit only to keep being called for payment on service we haven't used in over 2 years. We were guaranteed on a call in February it would be credited and cancelled. Instead we have received harassing phone calls regarding a $16.00 some odd balance that they did not write off as promised and continued the service until today when we told them to just "come get us" for payment. Really Earthlink? TERRIBLE CUSTOMER SERVICE AND NO PROMISES KEPT. I would NEVER use this company again.

Long, long wait times for customer service which you need because of their ongoing technical issues. Customer service does not listen but rather gives "template" responses. Clunky administrative processes and policies just add additional time burdens to customers. I understand the occasional hiccup but how you respond matters. Requested a small refund on fees due to poor service and functionality. No go so they have lost a customer. Empower your people to make simple decisions. It costs more to find a new customer than retain one.

I know this is hopeless, but I am SICK of calling "Customer Service" and then spend most of the conversation saying "what was that?" or "come again?". There should be some law that requires representatives have the ability to pronounce and communicate in English. Four phone calls; all difficult to understand, asking different questions or information requests. On my end someone else had to finally take over as she could tell I was about to go into cardiac arrest over frustration. Somehow she was finally able to cancel the service. Good riddance, Earthlink!!!

Just off phone with Earthlink - India customer service, as reviewed by others. :( My Earthlink email account, after 15+ years suddenly was closed. I call, get India, and am told Comcast and Earthlink no longer have a provider agreement, so I must now pay for my Earthlink email access, never mind Comcast is still getting the monthly internet service charge. She tells me I was notified of the change, I say I did not see the notification. Never mind, I cannot have a month or two of email service to access my account and make adjustments/changes to plan for the loss of this email. Earthlink wants my money each month, so screw the customer who has been with them 15, maybe 20 years.

I signed up for service, paid the installation fee. They just turned on my service 3/21 (today is 3/24). I got a bill in my email Thursday, says to pay my account on the due date. Today I check my bank account and they withdrew the bill from my bank account without my consent. Called customer service (foreigner). Kept getting told they will withdraw the money on the 22nd of the month. This unauthorized withdrawal will cause my car insurance to lapse. Took 20 minutes repeating myself to try to speak to a supervisor. After repeating myself about the unauthorized withdrawal a few times he finally agreed to refund the money, but it will take 10 calendar days. Not in enough time to cover my insurance bill. Any more ** like this and they will lose a customer. BEWARE THEY WILL WITHDRAW THE BILL MONEY FROM YOUR BANK ACCOUNT WITHOUT TELLING YOU THAT THEY DO THIS.

Oh my God - Only sign up for Earthlink if you want to spend the rest of your life on hold with India while getting charged for everything under the sun, while they take money directly from your bank account for no good reason. BEWARE!

For two years I have used them. First they told me I will high speed internet but needed a landline. Why would I need that if it's 'not suppose to be a dial up'? Then after months of using their service, my internet keeps going in and out. I keep calling and it takes hours! This last time, it goes out and they said my modem is completely down because it's an old model and I need to order a new one. I placed the order to 'rent' after they told me it can't be used with another provider if I ever leave EarthLink (why would I purchase anything from them?). I completed the rent agreement and he apologized about my internet not working. I told him I'm in school and in the middle of finals week and need to submit a paper. I sent to bed highly upset! I just woke up and my internet is working. I think they prey on those who hasn't changed over to this new modem. Now I have a new bill for a modem. This is crazy! I need to look for another provider and fast.

I signed up for the service and was guaranteed service within 24 to 48 hours. They took the money out of my account and I quit looking for another service. I called back after 4 days and they told me the same thing 24 to 48 hours. I called back the next day and was told the same thing. The 6th day I called them and after 45 minutes on the phone I was told they could not provide the service in my area. I spent approx 2-1/2 hours total on the phone with them for nothing.

I was told installation would be done BEFORE Christmas and now they are telling me it won't be until next year. 2 weeks just for installation? It didn't take 2 weeks to take the money out of my account. I will make sure to let everyone I know to NEVER get service with you. This is horrible. The worst customer service I have ever experienced! I've been on the phone for 2 hours and still nothing has been done. No one knows what to do! 2 HOURS. 2 different customer service agents, 1 "supervisor", 1 installation tech and STILL NOTHING. As a matter of fact instead of fixing my service. They cancel my service and then told me I would have to pay ANOTHER deposit and wait another week for "processing". WTH??? Isn't this an American company? Why am I talking to people in India that have no clue how to help me get service in America; THAT I'VE ALREADY PAID FOR!!!

Earthlink, the provider for KFC in Magna Utah. I have been assigned to the Refinery/Smelter for Kennecott in Magna for over 2 years now. Not once, EVER, has Earthlink's WiFi in the restaurant worked. If you connect, and it will connect, you can do nothing. You can't go to the 'lightest' website, that is one that is only text, no images. It will not connect. The manager there tells me that their customer service shouldn't be considered CS at all. They are almost impossible to contact and when you do, there is no resolution to the issue. No one from the company ever got back to them, not even once. DO YOURSELF A FAVOR AND DON'T CONSIDER USING EARTHLINK FOR ANYTHING.

Have been with Earthlink for many years. I understand that it happens and in this day and age, many large companies have glitches. However, it would be nice of the company (Earthlink) to at least send an apology email when things go wrong. Owning a business and having the email system go down is an unnecessary stress and potential loss of revenue. A simple apology goes a long way. We, the subscribers keep you going Earthlink - so do the right thing and treat your customers like human beings.

Have been a user of Earthlink (they acquired Mindspring) for nearly 20 years, and have finally moved on to Microsoft 365 and godaddy... forever. Only 30 days until I dump my mindspring emails. I was caught up in the email company name idea for years, but now through their never-ending horrible service, highlighted by no service for the past 5 hours. Whoever heard of a business in the technology service industry shutting their server down and no access to anyone by phone. Refunds in order, but no way to contact. If one ever does connect with them the phones are answered in India. And the first question asked is to fill out the survey following the call. Weird indeed.

I've been with Earthlink since 2011 and they are terrible. I had Net-zero before for dial up before the switch and I live in a rural area, so they were the best option at the time. The modems they give you suck. Found that out after a year using them and started to buy my own. Had less connection issues meaning I haven't had to call them for the BS troubleshooting steps they give you. (And already know.) Now when you do the troubleshooting yourself and still can't connect, that's the down fall.

Today, 11-10-2016, tried calling to report that one of my phone lines is out, and again, all calls lead to India. All I get in return is calls back about ticket numbers instead of fixing my phone line. I made a huge mistake by signing a contract with these people. Don't make the same mistake I did. Run far away. The first owner set up this account and that is why we have done business with them for over 11 years. I tried turning just one line off and they will force me to pay the entire contract out. They don't care at all they we have been a loyal customer. Not at all. They don't even have an office in our town. I asked for a phone number for an actual employee or an number to an office in America and nothing.

I used EarthLink prior to 8/1/05 for dial-up service. On 8/1/05 I ordered a DSL modem, as dial-up was no longer needed. I was never asked if I wanted to keep the dial-up. I figured it would end when I started DSL. Seems I have been charged for both from 8/05 to 10/16 = over $2,800. It was an automatic deduct on my card and it never hit me, that I was being double charged until my wife called. Overseas customer service kept telling her the 21.95 (which was the dial-up fee) was just internet service. She kept pushing what exactly it was for... finally told it was for dial-up. She cancelled it. They offered us 2 month refund and we refused. Went to BBB in Atlanta with complaint and was able to get a 1 year refund but EarthLink came back and stated some people STILL keep dial-up along with DSL, as a backup. This is total bull. You don't need dial-up if you have DSL.

I have been an Earthlink customer for years. For the last few years, I have been trying to get them to upgrade my DSL service to something faster than the 1mb service I have had for the last 10 years. They tell me the that I already have the fastest service available in my area. The local phone company, whose network Earthlink uses, now offers up to 7 mb service, which means the lines are conditioned for data speeds up to that rate. For some reason, Earthlink can't seem to figure out how to provide faster service. How, in this day and age, can a company claim they offer fast internet service when the best they can do is 1mb?

Went down first time on 9/30/16. STAYED down until 10/4. Actually THROUGH 10/4. When it came back up, I was charitable enough to give them a second chance. After all, stuff happens. Earthlink then went down AGAIN on 10/14. It is STILL down. Both times (10 days total without ANY email or WWW access) I tried to get tech support and instead got a robo-voice stating that "due to the heavy volume of calls... bla-bla-bla" basically call back later or better yet not at all. Finally the AT&T tech came out today to give me a new Internet access/email address. After notifying everyone and answering the backed-up emails, I plan to let Earthlink know that IT'S FIRED! EARTHLINK SUCKS!!!

Omg worst decision of my life!!! AT&T referred me to Earthlink and it was a draining experience. I would say it's a scam of internet. I've been waiting for 3 weeks now for them to install my internet. I gave a deposit $25 and try to get a refund. They are only giving me 19 dollars back. What a scam, that's if they even give me that supposedly it takes up to 10 days to transfer to my card. Yeah right, I should just say good bye to those 25 dollars. They gave me the runaround for 3 weeks saying they will give me a call back for an installation appointment. I really recommend to not chose this SCAM OF INTERNET.

I have never in my life came across a joke like Earthlink. I called them because I wanted internet. Was given a so called dial up acct so that I could upgrade to high speed and keep the $14.95 rate. Keep in mind this dial up acct was a fictitious acct to get me to high speed. I never got any service from them. I was told after the fact that you need a landline. NO. Why should I add more bills? Then was told their tech would come out, do something at the outside box of the phone companies and I'd be good.

Just awfull!! When I moved to my new apartment in NYC I called Verizon for internet, they gave me an installation date for 12 days later so I cancelled because I work mostly from home and needed internet service as soon as possible. I came across Earthlink.... Called, they told me that I will receive my modem within 5 days and I can connect it myself (since I have a phone jack at home) and start using the service right away! They charged me $19.95 for shipping the modem. I received it a few days later on September 10th, happy that I'm going to have internet soon, I connected the modem and called them as instructed.

I paid for my service to be installed on Aug 29th. I was suppose to have an install date within 6 days. They were unable to get me an install date. I called them back on Sept 6th. I was told I would be contacted back in 24 hours with an install date instead I receive an email telling me I will have an install date no later than Sept 11th. Still nothing. I called back again and spoke with 3 different people who kept putting me on hold. They would come back on the line to check if I was still there then they would tell me that they were still looking at my account. Then they would try to still sell me their security package. Like I don't even have your service. You just told me that you couldn't service my address. Just give me my refund. So then finally after an hour long hold, I received my refund. This is a bad company that has zero customer service skills and very limited service area! Do not spend your money with these people!

My two-month encounter with Earthlink was full of strange incidents. Customer support in India, non-answered calls, never calling back etc. It became very clear that they were not going to be able to deliver a working internet connection so I cancelled, still within my trial period. I was promised my deposits back, but it never happened. I actually reported this business to USPS as a scam, feeling that they send mail which is date-stamped and then let wait somewhere and only delivered to the mail system so all the deadlines are already gone when you get the mail (this was related to returning their equipment to get the money back). Please be very very cautious with this company. I am now with Shentel: they were able to deliver a functioning connection and the couple of times I have had issues (such as faulty modem), a local repair guys arrives and actually does something to the matter.

Long time customer of Earthlink. Had an issue with my DSL and was promptly issued a work order from a foreign customer service agent. The reason I state the origin of the customer service is because the volume of my business is deemed bronze, meaning not important enough to have US based customer service. If I was a larger company I may merit Silver or Gold status. Agent filed it as a phone issue not a DSL issue and AT&T sent out a repair crew checked the phone line and said everything was good. After days without internet I called and was told everything was good. I stated my internet was not working. They sent someone again and same thing happened, two more times this happened.

At our company we have been loyal customers to Earthlink for awhile. For the past three months we have been trying to disconnect our service as it is to no use of us anymore. We have filled the disconnect form out twice, sent it to 2 different emails, and we received no response until two months later claiming that they did receive the form but from someone who is not authorized on the account (I made sure that everyone in the office is verified on the account when I first tried to disconnect from the service). So I then sent the form, and an official letter from my supervisor stating that I was a contact person on the account and I was able to submit forms to them.

For over the past 15 years I've been a loyal Earthlink customer. My current issue is the DSL Internet speed. I tell them that I'm using an XP OS. I'm paying for 3Mbps, but receiving 80Kbps. I've called several times over the past year to resolve this issue, but only temporary solutions were offered. Earthlink sent Verizon technicians out to the junction box, but no improvement. Earthlink replaced my modem, but no improvement. Earthlink has given me token refunds, but no improvement. I've had issues on and off, but this current one has gone on for over a year. It leads me to think that it is time to quit Earthlink.

I signed up over the phone June 10th, 2016. I was charged initially, that day $19.95. They said 5 to 10 days to receive the modem. I gave them two weeks. I called back. They said my order was cancelled and could not explain why. They re-ordered my service and told me if I didn't hear from their installation department within 3 days to call them back. Day 5 I called them back. Now we are in the month of July. I have been charged $19.95, $21.60 and $11.24. I know, random. Again, they said the order was cancelled and they issued me a credit of the $21.60 charge.

I have had 2 bad experiences with EarthLink's email services, which are finally giving me the umph to get rid of them. A couple of years ago, I had a brief problem with my email, which EarthLink's customer service addressed, but then strongly recommended an internet security software (I will not list that here as they are not being reviewed), that I could buy for a discount through EarthLink. I did this, installed it, and it crashed my computer. Apple spent a week with me diagnosing and fixing the problem and it was caused by the EarthLink recommended software.

This is the worst company ever. Not only you cannot cancel your service when you want but also to pay them a month. They charged me for 6 months a service they never provided. Then call EVO fax for 6 months, I never was able to receive a fax and has been a nightmare to get the track of any calls or any fax because they do not provide any receipt. This company changes names every 2 years. In 10 years has changed its name like 4 or 5 times. DO NOT USE THIS COMPANY FOR ANY REASON. DO NOT WASTE YOUR MONEY. SERVICE IS TERRIBLE. Until now I do not know how I have been charged for a service I did not receive for the last 5-6 months. DO you consider this a serious company when they are not reliable?

18 months into a 3 year contract and they try to increase the monthly charge by $800.00. Their contract says you have to give them 20 notice to correct a breach before you can fire them. If you have a contract with them it's pretty much worthless, they change the terms at will. I was with Deltacom since 2000 and EarthLink takes them over and runs it into the ground. Be smart. Don't do business with EarthLink unless you don't care about getting scammed and lied to. I switch to AT&T for $800.00 a month less and went from a 20mb connection to a 100mb connection. Now we'll have to let the courts sort this mess out. They are some leery **'s.

My business was with Deltacom and brought out by Earthlink. The service was horrible with outages and poor/slow internet connection. Every time I called, I would reach a representative that barely spoke English. Needless to say, I switched companies and now Earthlink has sent me a bill for over $8,000 for early termination. DO NOT consider this company for your phone or internet service. I promise you will regret it. Their rating is so low for a reason. Find a better company!

Based off of the other ratings, it should come as no surprise that Earthlink is the least helpful internet provider and web hosting company. Our company decided to switch away from Earthlink, so I called the 1-800 to cancel. During my first call, the person transferring me hung up the line before I was connected. On my second call, I had to speak with three different departments before they got to the right department. After cancelling one service, I was again transferred to cancel another service our small business had through Earthlink.

I have been a customer for 15 years and had their DSL for 10 of those years. I have called multiple times asking for faster service over the last few years. They keep saying that it is not available even though CenturyLink updated the network years ago and offers up to 12 meg. Like too many others, my experience with non-English speaking customer reps has been frustrating beyond description. If I did not have my security system integrated so deeply with this provider I would drop them in an instant. Not sure I would ever sign up again with them, even as a last resort.

I CALLED to try their internet service and was turned down because they are somehow affiliated with Time Warner Cable and I had an outstanding bill with TWC. So I have recently received a bill from COLLECTIONS for $46.04 I guess for calling them. SMH. I had to make a account to leave this review. I'll probably be billed for this as well. But I called to speak to a manager about the situation and his solution was for me to pay the bill and they'll refund my money...UMMM "No you pay the bill and refund your money sir." This is a scam. All I did was call, got turned down and charged $46.04. Do not use this service. Don't even call. It cost 50 bucks!!!

On February 22, 2016, I called Earthlink to cancel service. Dashi tried to fix my service and sell me ongoing access to Earthlink.net email. I refused both offers and asked to cancel everything. Cancellation code: **. Dashi said that the DSL line will be disconnected in 4 - 10 business days. On April 7, 2016, after attempting for six weeks to gain high-speed internet access through Verizon, I learned that Earthlink had not fully disconnected the line. I called on the request of Verizon to ask for the disconnect order. Customer Service transferred me to Anthony in Technical Support. Anthony reported that the Covad vendor released the line on February 23 (cancellation code: **). I called Verizon to tell them this.

I had Earthlink service and the crap never worked probably. I don't even want to go into detail but I need tell them in January that I wanted to cancel my service, thinking it was closed and they never did. I in turn got another service but they still kept trying to take the funds out of my checking account. Here it is 3 months later and these idiots keep calling me trying to suck more money out of me even though my account with them is closed. Don't use Earthlink. They are a RIPOFF AND THE CLOWNS THEY USE FOR TECHS DON'T KNOW WHAT THEY ARE DOING EITHER.

I tried Earthlink for 2 weeks and ended up spending the whole time trying to make it work. I spent 14+ hours on the phone with different tech support people. Also spent hours online chatting with tech support and online trying to make it work. Earthlink uses Time Warner Cable's line. They don't work well together. TWC has no idea what Earthlink is doing and vice versa. I ended up cancelling the service because nobody could figure out how to make it work. I did enough studying to know that my problem with my ISP. A lot of the tech support would not listen, continually tried to intimidate me, and argued with me time and time again. I would not recommend using their service because if you ever have a technical issue none of them will know how to fix it and they will patronize you.

If you need internet connection please found something else but not Earthlink. Customer service have no idea about nothing, customer service lied. Internet slow and when you want to get something fast like better internet you probably have to wait 4 or more days, no wait this is incredible. No recommended, I prefer to pay 30 dollars more but finally NOT EARTHLINK. THIS IS A BLUFF.

We paid for a year of Earthlink Internet service in advance for $144.00. The service was very, very slow and not practical to use. We cancelled the service in December 2015, about halfway through the 1 year of use. We did not ask for nor expect a refund of the difference. However, about a month later, Earthlink charged us an additional $57.50. I have spoken to Customer Care and they are irrational and refuse to credit the $57.50 back. They say it is an early cancellation fee. Yes, we cancelled at 6 months but we had already paid for 12 months and did not ask for a refund.

I call tech support approx 2 weeks ago because of connection problems. Finally tech support figured out that my present modem was 15 years old. I requested a new modem because of intermittent connection problems but I received a refurb. Called a 2nd time to receive a NEW modem for which I was charged 49 dollars for a new replacement. This was Earthlink's mistake. I am a 15-year customer and this is shabby treatment. I would NOT recommend Earthlink to new customers. Thanks for listening.

I now get password change requests once per week. I also get one or two pages every day of "mail delivery failed" messages all of which are spam for a weight loss business. I have tried identifying these as spam but with no result. Now I just delete them. I have messaged customer service with no result. I am a long time user and would hate to change my email but looks like I will have to do so.

Good Shine Travel just recently changed to Earth Link Business (T1) service, the service started at October 23, 2015, but we didn't have the service till the next day. We had terrible service quality for two days, then disconnect until October 5th 2015, we had another two days terrible service quality, then out of service from October 7th 2015 till now. I am not sure I should call this service or something else. We tried more than 20 times to reach out to your support team to work things out.

This has got to be one of the worst companies in terms of customer service. I wait on the phone to speak with a representative about my billing waiting for almost 20 minutes. The rep picks up and says he's tech support. I say I need to discuss my bill and he supposedly transfers me to billing. I wait for 5 more minutes and a rep picks up. I give him my account info and he just disappears and I hear a cacophony of voices in the background. I keep saying "hello, hello" and there is no answer. Finally he comes back without any explanation.

I have had to change my password no less than ten times in the last month because Earthlink states my account has been compromised. They keep changing my password so I have to call them to get a temporary password. I have email accounts with Hotmail, Yahoo, Goggle and SBC and Earthlink is the only one I have this issue with.

First of all the service is slow. The customer service is horrible you cannot understand what they are saying. We had to reorder a modem and after we ordered it they charged us for a extra month and tell us we have to wait 10 to the service connected again. We had to order this modem about ten times so after a month of no Internet I'm told we owe for the month we didn't use the service. I would NOT EVER RECOMMEND SOMEONE USE THEIR SERVICE.

I cancelled services with Earthlink over 7 years ago and they were still charging 7.95 a month for email services. Earthlink has scammed me out 660.00 over 7 years. Why the heck would I keep email services when I can get an email for free? If I canceled the internet service that should have been it. This is a total fraud and I'm pissed at their dirty underhanded practices. I had to get my bank to call and cancel the charge to my account.

I was reviewing my yearly bank statements and saw a charge I did not recognize - Earthlink. For over 10 years I have been paying $7.95 every month, over $1000 to a company I cancelled service with over 10 years ago.