EarthLink Reviews

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About EarthLink

EarthLink is an internet service provider that offers customizable plans for home and business needs as well as internet security software and digital marketing solutions for small businesses. Its premier service, EarthLink Fiber, gives you access to internet speeds up to 5 Gbps with no data caps or teaser rates.

Pros
  • Fiber, 4G LTE / 5G, and Fixed Wireless options
  • Home plans start at $39.95/month
  • Home and business internet
Cons
  • Not available in every state

EarthLink Reviews

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    Page 9 Reviews 1245 - 1445

    Reviewed Aug. 29, 2003

    I was incorrectly billed for dial up internet access services for over two years for an account that had been canceled. I was able to provide a confirmation number that corresponded with the cancellation request and was told at that time (~ 10/0/02) that I was to receive a refund of $546.70 because records, which have since been lost, confirmed there was no account activity for the period in question. This matter has persisted for over a year now. I have a detailed log that shows on numerous occasions that the employee/supervisors I spoke with agreed that I am owed the money I seek. Each time accounting fails to make payment, however.

    Some 15 days after my last contact my records were "mysteriously" cleared and I am finally being told that I will not receive the remaining funds. I feel this was intentional and is a deceitful practice.

    They stole money from me, promised to give it back on numerous ocations, and then reneged. It is being lied to and feeling that a company the size of Earthlink is inetionally giving a former customer the run arround that bothers me most. I would not be writing this if they refused the refund request initially. I want the $327.20 that I am owed by admission of Earthlink themselves. Somehow I am sure that Earthlink would have no trouble locating records that showed I owed them money.

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    Reviewed Aug. 9, 2003

    I ordered by phone 1/24/03 Mail Station -- $99 less rebate $50 = $49. I also ordered 2 yrs of service so now total is $308.82 & it was charged to my MC. Box came from Earthlink WITH NO $50 REBATE COUPON ENCLOSED. I WAS PROMISED in Feb 03, RIGHT AFTER SALE, THAT THEY WOULD JUST CREDIT MY MC/THE $50 WITHIN 6-8wks since I did not get rebate coupon. NOT!!
    I have called the complaint dept every so many weeks for the last 6 months and am told the very same story. One complaint clerk even promised me several months of free usage for my convenience. More recently I have been told I can't get it because I don't have a coupon and that I waited too long!! I HAVE HAD IT ALREADY. I AM GIVING YOU NOTICE THAT I AM GOING TO RETURN THE MAIL STATION TO THE ORLANDO ADDRESS THIS WEEK AND WOULD LIKE ALL OF MY MONEY BACK. The MailStation has only been used ONCE, BUT THAT IS BESIDE THE POINT.

    Earthlink/Cidco has not met their agreement with me and I should not have to keep mine. When I called directly to Earthlink, they told me they do not take responsibility for Cidco and that they are a separate entity. Now I better understand the stalling by Earthlink and my being told to just be patient by complaint dept after talking to Chief Investigator of the Orange Co Consumer Fraud Unit in Orlando. I am sending them my complaints and I am also working with San Francisco's ABC TV consumer affairs dept. My husband and I are going to also cancel our Earthlink monthly usage.

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    Reviewed Aug. 2, 2003

    I called June 19th, 2003 to cancel my service, but when July came around the internet company turned around and tried twice to take 21.95 out of my checking account. Well at the times they tried I didn't have the money in the account to cover it so I was chared an overdraft fee. They did this on the 15th and the 24th of July.

    Well when I called and informed them about this mistake they told me that they could request a refund for the 21.95 that they were trying to take out. I told them that they never got the 21.95 but I was charged 28.00 each time they tried. So I wanted my 56.00 not the 43.90 they are wanting to give. Ms. Freeman told me that it is up to my bank to return it to me. The bank says that it is Earthlink's responsibility to refund it since they caused the problem in the first place.

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    Reviewed June 20, 2003

    My local Internet Service Provider (Durocom) sold out to Earthlink. Earthlink stated to me that they would honor my paid up subscription til it ran out. My account was paid annually from Apr 02 up to Apr03. Dec of 02 I received a bill for the month. I called the company in Atlanta, Ga and they assured me it would be straightened out. I had another bill in Jan, and then again in Feb. stating the same thing. I went to my bank, had a copy of my canceled check faxed to them. That didn't connect with anyone. The following month I received another bill. This time I made copies of all my paperwork and copy of check and sent it by registered mail. My receipt came back to me signed by M. Truss that they have received it, but yet I still am receiving calls (different person each time), bills in the mail (monthly), and numerous phone calls from collectors about my 'so called amount due'. Tonight they called and threatened to take me to court about my "outstanding overdue account! Please help me before I go nuts!
    When Earthlink was about to take over they sent out notices that all change-overs should go smooth....NOT!! I e-mailed with them 2 wks in advance that I would be taking my laptop on a trip and my connection would be much needed. Needless to say that was a no go, as I never once got connected!!! Then the faxes, copies, registered mail that I paid out of pocket to try and straighten this matter out with no resolve. Not to mention 5 months of service they cut me off as my bill should have been paid up!
    The time consuming phone calls talking with different representatives of this company explaining to each and every one of them from the start and never any resolve. I am tired of dealing with Earthlink and think they owe me compensation to make things right.

    We suggest Linda pay Earthlink every cent it is demanding. Then, she should turn around and sue them in Small Claims Court for the payments wrongfully collected, service not rendered, expenses incurred in fightinig the wrongful billing, etc.

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    Reviewed Jan. 4, 2000

    I strongly urge anyone to just find a local ISP and go with them. Dealing with big shot ISP's...ie Earthlink, AOL, Compuserve...etc. is just a big headache. First of all Earthlink's ad on the "free" cd they sent in the mail was very misleading. Clearly it states that you can have e-mail for anyone in the house, web page hosting, unlimited dial up access for only $19.95 a month.

    My wife and I use the internet a lot, and my wife has a few message boards too, so we need at least 4 e-mail address (one for me and three for her, one personal, two for the message boards for all those darn SPAMers). So I set up mine and then went to set up hers, to find out for each additional e-mail address would be $4.95 a month...when on the ad it says e-mail for the entire family...everyone in the family (and most ISP's give up to five). I then called Earthlink to confirm, and a rep said, "yep, $4.95 a month for each additional...all that means on the ads is unlimited dial-up for $19.95."

    So I said that we needed the additional e-mails, but didn't want to pay for it. To which the rep said,"Sorry, it $4.95 a month for additional...do you want to cancel?" (to me that is odd that is given right off the bat) So I said of course. I was then transferred to a "retention" rep who only asked me, "so, the message says you want to cancel, right?" I said yes and the rep then said OK DONE! and hung up.

    I called back to get a confirmation number on the cancel...names, etc, and then recalled to reconfirm. (I work for a credit card company and see companies like Earthlink and AOL charging accounts up to three to four months after original cancellation and will only refund after much fuss). And you guessed it, on my next bill was a charge for $19.95.

    I immediately called Earthlink, by passed the front line reps and got to a sup. The sup did credit my account immediately and no other charges have shown on my bill. Unless travel and internet go hand in hand with you...then no need for a national ISP. Go with a local dial-up server. Much easier, and you don't have to go through a "network" of reps to correct a problem.

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    Reviewed Nov. 26, 1999

    After buying a WebPCJr from Microworkz my wife and I used the included software (and preloaded links) to sign up for our 1 year of free internet service through Earthlink. After having a problem with our bank to get us our banking statements to our new address, we discovered months later that Earthlink was charging us for the internet service.

    Earthlink's total charges were from June to October for a total at $19.95 a month. The total was almost $100 dollars. I would like either Earthlink or Microworkz to refund me that money.

    Microworkz has a hard time delivering on its promises and has recently been sued by the Washington Attorney General, so this is hardly surprising news. Michael should send a certified letter to Earthlink vigorously protesting the charge and demanding an immediate refund. If that doesn't work, Small Claims Court is a good option.

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    EarthLink Company Information

    Company Name:
    EarthLink
    Year Founded:
    1994
    Address:
    980 Hammond Dr NE, Suite 400
    City:
    Atlanta
    State/Province:
    GA
    Postal Code:
    30328
    Country:
    United States
    Website:
    www.earthlink.net