Dashlane Reviews

Customer service is absolute garbage. I have used the service for years, and despite it being pricey, I did it because it is easy to use and I was too lazy to take all my passwords to another app. Well I paid for the renewal through Apple but there is some disconnect so Dashlane is not recognizing the renewal. Literally I have been trying to solve this for almost two months. Previously when you did not renew your plan, you could access your passwords but could not edit them or add new ones. Now you cannot even see them. So I paid the renewal, I have sent customer service the receipts for the renewal as they requested, I still do not have access.

Absolute pits, biggest thing is no customer service, doesn't matter if someone is stealing and changing all your passwords but then they insult you with a $60 fee/yr higher than anyone else, can not longer get into the app, my passwords all changed due to either hackers or no upgrading the worse so called service ever, actually were pretty ok on the free version than when you pay the largest fee in the subject, you are on your own, only help is AI which we all know is a nightmare, cheap way to have customer service, I have spent the entire day calling my financial accts, trying to make sure I am safe and than all the passwords are changed, can't get into medical stuff or media is gone, can't get back in..DO NOT GET DASHLANE!! expensive and horrible. A company that can't give you one on one service is a waste..never again!!

How the mighty have fallen.... Used to be really good, but lately (2023-now) very buggy. Dashlane has made an intense push to expand market share, now targeting businesses. The rhetoric from the corporate offices is that they are making the product more "secure" which is why so many changes have been made. The latest: all consumer users will have to log in via the browser extension. According to the Dashlane script - the browser extension is encrypted and secure in ways the desktop simply cannot match. I find this explanation dubious at best and a flat out lie at worst. If the extension were so super secure - why aren't corporate customers required to use it? Companies have a higher need for security than the standard user.

Dashlane has lost all my passwords. They said it was because I changed my main password. Seems like this should be something they could handle since they are in the password business. I'm switching to another company.

I hate Dashlane. Why do they charge every year for a subscription? I remember the days when software only had to be purchased once. What a money scam Dashlane is. Plus, the annual $59.99 charge is ridiculous. Also, Dashlane charges my debit card two days before my renewal date. The software is always buggy, it does not auto sign in on the EA App and Steam. I have to open the Dashlane app on my smart phone and type in those passwords manually. What a complete scam. For the expensive price, I would think they would fix these issues. What am I paying for? This is my second year using Dashlane and I will not be renewing next year. I hate Dashlane.

Absolutely terrible. Don’t these people realize that jot every problem can be solved by their BOT? Impossible to get a human to help solve a problem that is entirely of their own creation. No way to download a hoper link to log in…all you get is a sales pitch asking you to sign up for Dashlane…I already have (unfortunately) signed up for it many years ago, and know I need a frigging help to solve a problem that your genius employees created.

This company is a joke and should be shut down. They are trying to notify me of an account I do not have. I have no business with them. Will be notify Better Business about this company. Stay away from this company.

Dashlane is horrible, I had the free version and have been unable to log back in. I was even willing to upgrade to their premium plan to help secure my log in and they don't have customer service. You cannot speak to an agent for help. I do NOT recommend using them.

Dashlane customer during 2022, 2023, 2024. Was very happy with Dashlane until they suddenly downloaded an iOS 16.x version of their app to an iOS 15.x device without preserving the existing version and without providing advanced notice. No other Apps I have download an unsupported version over a supported version. Most Apps will refuse to download and replace a version that's working with a version that is not working. This is especially troubling when out and about and suddenly you can't login to your banking app.

You'll think you're done with them, but Dashlane always comes back... like a boomerang or HPV (I would imagine). Dashlane is never truly gone. Popping up in your life--subtly--with a random and irritating email 6+ months later that has you question whether or not you actually deleted your account. After unsubscribing, you hop on chat to get further information, concerned about automated subscription charges. Since you're writing this review in the distant future--approximately 2 years laters--the precise sequence of events is a bit hazy. But the fact that you are taking the time to write a review about a company you thought you had nothing to do with for year(s) in present day... well, it can be assumed that sequence of events is likely not a defining feature in terms of value, when reviewing Dashlane.