Dashlane Reviews

Our organization went through a lengthy process exploring password-management solutions. We ultimately selected Dashlane based on the features advertised (these ARE NOT the features actually offered) and our limited internal trials. On a small scale, Dashlane might be fine if your org manages relatively few passwords and doesn't need to sync often. However, for a corporate solution, Dashlane is an absolute nightmare.

I've used Dashlane for three or four years now, and I was a big believer early on in that period. But in the last year+, the product has really gone to **. Basic password functionality doesn't work properly anymore (on major websites, like Google, for example) and I'm constantly having to go back and forth to manually copy my login. You know what I could do just as quickly and easily? A DAMN SPREADSHEET with all my passwords, which is what I used to do. These guys have clearly cashed out and don't give a ** anymore. You can't contact them, the only thing they've improved lately are the graphics and logo... at the expense of yet MORE sites no longer working. Thanks for nothing, I wish I could get back the money I gave them. It feels like fraud at this point. I can't begin to express how angry I am at these scammers.

It works once in a while on some web sites when it wants to. Now I am trying to pay credit card bills online and every time I try to enter the amount Dashlane attempts to enter my credit card number. Avoid!!!!

I've used Dashlane for over three years and in the beginning it was a good service that worked well and was reliable. Over the past year it has gotten SLOW SLOW SLOW. If the app is minimized on my desktop I have to completely exit the program and log in again to get it back to a functional state. It "syncs" but doesn't really sync so any password updated on another device may or may not work because after the app says it has synced there are always passwords that aren't current. If I look on one device it will have a different version of the password than another device. It can take up to an hour before they completely sync. The autofill function works about half the time and simply won't work at all at times. In short, I find Dashlane expensive for the level of service they provide and am looking for alternatives that are easier to use.

I have stored my IDs and Passwords on Dashlane for years. Open a site and (if those items were saved to Dashlane) Dashlane logs you in and completes name, address, etc. on certain forms. IT WAS GREAT UNTIL THEY 'UPGRADED.' Now, none of that works. They want to tie you to Chrome and you have to logon to Dashlane each time you open Chrome. It no longer fills in my ID and Passwords on the sites I visit most and I PAY FOR "PREMIUM." No problem, talk to someone! Their site even says they don't have people answering calls!! Keep fishing around to find a question that closes matches your issue and I'll bet the answer(s) don't fix your issue. Now, I have to find something else that's easy to use and works like Dashlane used to work!

I've used Dashlane for years and, for the most part, it served its function. But they recently released this "makeover" and now it's no longer doing what it is supposed to do - log me in to sites, fill in my personal info, etc.. I have to input everything as if I don't have a password manager. Every site I open it asks if I want to set this up for the first time, like my address, or email, etc. yet it has all the data in my vault. Bottom line, it is not recognizing all my data that is in my vault already and I am stuck having to re-input it all. And so now I am creating two sets of all my data in my vault. So, if you are new to Dashlane, I am guessing it will work fine for you since you have to enter in all your info anyway. I was already on the fence as to switching to another provider as it has certainly had its issues in the past. This latest upgrade on their part has done me in.

I have tried Dashlane couple of times. It did not work properly inputting passwords on the websites, most of the time it does not recognize & many times you have to click the icon couple of times to input password. Also when you open the browser you have to click Dashlane icon multiple times to give you the master password screen. I have installed the mobile version on iPhone it has crashed.

I have been using Dashlane for the past two years. It is very easy to install and when you add it to another computer it saves all of your information to the new computer. I love the built in password protect feature that even takes me to the website for that particular password. When I am going to an unknown website that may have a Trojan or other virus, it automatically blocks me from that website and I will get a popup stating why I should not go there. The only annoying thing with Dashlane is that it has too many popups, even when there is no apparent danger. Aside from the annoying popups, it does its job and I would highly recommend it.

Have been using Dashlane due to work requirements. Since have had problems with the app not working. Having to to uninstall and reinstall the App. Same problem on different computers. Very frustrating.

I have used this software for almost 3 years. NO problem, but the first time I have a problem and tried to contact customer support - WOW, no support at all. First of all; they do not have any phone number to call a live help and the automatic robot help is pretty much useless. I was so scared of no help. I quickly download the password to a spreadsheet and remove the paid application.

I've had Dashlane for a couple years and overall, very pleased. Lately, however, I am having issues with auto-fill being inconsistent. Sometimes it works for a website and other times it doesn't. It can be frustrating.

I'm a paid member of Dashlane through 2013. I've un- and re-installed many times but it still doesn't fill in most websites. A free password saver works better for me. No prorated refunds so I'm stuck.

Avoid at all costs. Two years ago when I first became a customer this was a good service. Now the Android app fails to sync. Windows app crashes constantly, fails to sync, won't even open on any of my machines when an update is pending even after ending task. Browser extensions can't even directly copy passwords to paste. Details get incorrectly mixed and duplicated causing the autologin to lock you out of accounts and SUPPORT WILL NOT HELP and will not refund. Don't walk away, run.

DO NOT RISK YOUR DATA WITH DASHLANE UNLESS YOU ARE WILLING TO SPEND MONEY ON THE PREMIUM VERSION. I originally used Dashlane's free version and for a while it was going well until one day I was unable to log into my master account with my frequently used, master password. I even tried resetting my master password and I was still locked out of my account and given the "incorrect password" error. Luckily I had created a backup from about a couple months prior, so I had majority of my passwords saved, but had I not done this, I would be locked out of my account and effectively lose all of my saved passwords. I spoke with Dashlane regarding this MAJOR issue and I was given little to no help. Don't take the risk with Dashlane unless you're willing to spend money on the premium version and/or make regular backups.

I was an avid fan of Dashlane. Used it for years personally and then we implemented at work with a Business Account which was "sold" by their sales team as having a bunch of bells and whistles which simply do not work. We are so frustrated that we are paying hundreds of dollars a year and cannot get simple questions answered or bugs worked out. Their "password health" panel that lets you look at the password safety of all employees DOES NOT WORK - it does not sync, does not actually show password health properly and some accounts show our employees don't use it - when in fact they are using it and have passwords saved.

I'm instinctively wary of password managers but I finally bite the bullet and decided to install one so I can access my passwords over all devices. Read review after review across multiple sites, Dashlane come highly recommended as one of the best. If this is 1 of the best I dread to think what the others are like because this is awful. I've been fighting with this damn thing for about 8 months. Yes I have browser extensions, yes everything is up to date.The final straw is it now doesn't even recognize live.com to log me in to my emails. DON'T BUY.

Do not download this program. After downloading the "so called" free version of this software to manage my passwords, evidently Dashlane gives your e-mail address to anyone who wants it. After downloading the software, my junk mail has exploded with at least 50 ads per day that I never used to get. After going to Google to block these various e-mail senders, the blocking did not work and I continue to get unlimited "phishing" spam. This is absurd.

We've been using Dashlane since we first found out about it in 2011. The free version was offered and we opted for the paid version shortly afterward. So far we have 354 different passwords. Why? Because we can. I've become a little more savvy in protecting our online identity and Dashlane fills the bill. It is not perfect and sometimes it will try to interfere when looking at a site that I don't want to log onto. But, small price to pay. I have my password generator set to 20 characters, including symbols where allowed. In the past year, Dashlane rolled out new pricing and added features. Unfortunately I'm forced to pay for a VPN that I do not want and the prices have risen considerably. Welcome to the new world! All in all, I've used Dashlane with only one tech support request and that was handled promptly and successfully.

If you can get Dashlane to work more than 30% of the time, I applaud you. The software does 1 thing and it is so buggy. No idea what they are using the funding money for. Definitely not for their engineering team. I couldn't install my Firefox extension after reinstalling my browser. After 7 days, support couldn't help me nor send me a link to download the extension. I was able to figure out how to solve it myself. Needed to just use the link for Chrome and it prompted for Firefox when on the page. Support ended up closing the ticket and telling me he resolved the issue. One week with no access to any of my accounts on Dashlane. Imagine that. You are better off using pen and paper than shredding $60 a month on this.

Got a new Pixel 2 at a great price and everything transferred easily. Except Dashlane. It's is supposed to email me some code so I can be authorized. It don't email me anything and the Google codes from its authorize app don't work. So here I wait on support. I've used Dashlane for years.

Avoid this at all costs. What good is a password manager that loses all the passwords when you upgrade your browser? Now I have to go through tedious password resets for every site I use. Hopefully Lastpass will keep the new passwords.

Granted, it helps to be intelligent before doing this. Don't start a free trial if you didn't think they would ever charge you after. Read what they are saying. Everyone else with low stars simply missed these obvious things. Sometimes there are new permissions required on update so you click the Dashlane icon in Chrome to accept new permissions before it will work again.

I have a 2018 MacBook Air. After researching 2019's top rate password managers, Dashlane came in ahead of the pack time and again. So I purchased the (quite spendy) premium version of Dashlane on 4-13-19. What a mistake. I had nothing but trouble. When you log in via the internet, in my case Chrome, all features are not available. You have to download the Dashlane Desktop app to get all of the features. I did so, it would open then freeze. I would reboot and it would attempt to log me in then freeze. I uninstalled, reinstalled and it simply would not work. I spent hours chatting with Dashlane's CSR's trying to troubleshoot. Multiple screenshots sent of my issues. So frustrating, I finally demanded a refund, it took a few days and I had to keep hounding the CSR's (who were all very pleasant but could not resolve the problem), I have finally been issued a refund.

Used the product for about 2 years and have been generally very pleased. Since the update late last year performance on Windows 10 has made the product virtually unusable. I have found that the product will not clean up after closing leaving orphaned instances still running causing issues with other programs as well as Dashlane itself. The Chrome extension is problematic and buggy. I have not used the VPN as it really has no use other than just to protect the Dashlane connection. While support has been helpful via email, I was never able to connect via phone. They assisted in identifying the rogue instance and how to closed them, but I have not seen a patch or update to fix the underlying performance issues. I give them until June before I move to another password manager.

Dashlane Premium has always been $29.99. This year- in March (2019) the auto-renewal came and they auto-debited my credit card $59.99 with ZERO notification of the increase. I contacted Dashlane and they are saying they notified me. They did not. Consequently I will warn others that this is a scam company and this could be a class-action lawsuit in the making as I am sure they did this to many many others? If this happened to you please write a review and perhaps there can be some legal action that can be taken to defend against unscrupulous companies like this.

THIS COMPANY IS NOT REACHABLE BY PHONE NUMBER LISTED. This company must be a Hoax. Have never been able to utilize their information for password storage. They keep contacting me and when I want to delete an account they send you on an endless chain of logins and unattainable information. Please notify other so-called subscribers!

How about a password manager that does not remember your passwords and loses the plot completely when you reset your browser, encore Dashlane the most useless piece of crap I have ever had the misfortune to purchase. If I could give it no stars I would. Never mind garbage in garbage out, how about data in and sod all out! It just does nothing, thankfully I have a master excel spreadsheet password list or I would be screwed. My next task is to find a way out, I know how to stop PayPal charging me to use; I just need to be rid of it.

Dashlane promises a lot of interesting features included in their service, a private VPN, password protection, automatic complex password generation, automatic fulfillment of username and password text boxes on websites and more. However, all of these features are either over exaggerated or flat out don't exist. Unlike most paid VPN's, Dashlane lacks the ability to spoof your location, an important feature which many people use to access content blocked in their country etc. Furthermore, the automatic password generations feature was buggy to all hell and was not functional for a overwhelming majority of the websites I used. Only 2 out of the say 40 websites I tried were compatible with their automatic complex password reassignment feature. This went double for their automatic text field fill in feature.

It took me three days to get a password because I forgot the password and then they asked for a master password. If I did not know the password, I did not know the master password. It looped me around again. I requested my money back. I did not hear from them in three days. If they could help. I removed program from my computer and the email stated that had no record that I had an account. How did they have my email and why were they asking about if had fixed the problem. If this happens to more people - need to file lawsuit.

Alright I'll get straight to the point. If using on personal platforms this product is ideal. Basic and Pro work really well. Where they fall down is when you start looking at the business mode. In theory the additional features on this plan work well. Where it falls over, is that they have not taken into account that many business users/deployments will be using use advanced business installations of windows. Dashlane simply does not cope well with basic domain features as user roaming profiles and redirected folders (especially %appdata%).

I have had this product for a long, long time. It isn't working correctly and I have tried to get some help. No phone help available. I have lost everything on my desktop computer while trying to follow the "Chat" directions. Got the program on my laptop but it will not enter any passwords. I would get out if I could get anyone at all to respond to my plea for help.

Installed a Trial version; still acquainting myself to the program when I found myself unknowingly signed up for the Premium version. Shortly, I was subtly informed that the $39 that I stupidly paid for the annual subscription would no longer be the full cost of it. Instead, I would be automatically paying $5.99 a month, paid with one annual credit card charge and that the charge would be done each year until I initiated a cancel action. I then had to resort to a search engine to find out where and how I could cancel; the program itself made it impossible to find this information. And then, the cancel action, when I found it, would not "cancel" the subscription. It merely downgraded it so Dashlane made sure to keep their hooks in me. I'll change that!

I'll start off and say that when the Dashlane Password Manager worked it actually worked pretty well. My problem is that the autofill feature in the browser would stop working altogether after a random amount of times. To fix it, I would have to kill Dashlane, remove the extension from my browser, and kill my browser. I would then have to start Dashlane, install the extension again, and the re-authenticate. Sometimes the authentication part for the extension wouldn't work meaning I would have to go through the process again. Dashlane would break about 3 to 6 times a week causing me to go through the process repeatedly.

I now use LASTPASS and am comfortable with their service. I did have a free version of DASHLANE a couple of years ago and much to my surprise I find that they have debited my online bank account for $59! This is NOT an authorized debit and, since I live on Social Security as my only source of income, I am trying to have them remove the charge now. Cannot reach anyone at the company and there is no phone with which to expedite my claim. Now as an 81 year old female I am ready to say "elder abuse" but no one is listening. How can I get a credit for this unauthorized charge. I have not used Dashlane for over 2 years. Hated their service--none--and did not even conclude the "free" portion of their offering! H E L P please! I can't afford this fraud!

I've been using Dashlane for about 2 years now and, honestly, I've had one problem that was easily fixed by a fast response via email from their tech support. I'm shocked there are nothing but complaints here. My spouse has never had any problems at all. We're using Win 7 64-bit with really good anti-virus, ad blockers, cookie controls, and Chrome or Firefox. I rely on my own intelligence to create non-simple passwords or allow DL to generate random ones. As far as I know, their servers have never been hacked and my Master Password is not saved anywhere I haven't put it. I feel safe using Dashlane and it's free.

Thankfully I tried this before purchasing. I installed this on a Windows 10 PC with Google Chrome and failed to get it to work even though I work in 3rd line IT Support. Having been back and forth with Dashlane support by email it would work for some sites but not for the majority. While waiting for another reply from Dashlane I installed the Android app on my phone. This crashes every time I click to save a site & password with a message saying, "The app has stopped working. Please reload," I couldn't get any sites to load. So next I installed it on my Chromebook, let's just say it completely failed to work and leave it at that. Having uninstalled it from all my devices I installed LastPass. The interface isn't quite a pretty as Dashlane but it works on all my devices and is free.

Tried Dashlane today. Downloaded the app on my iPad, had to open the account on my old computer, would not function on my iPhone. Then I started getting messages that the master password was wrong. It’s a virus not a program. Almost impossible to get rid of. Don’t use.

This is one of the worst apps I have ever come across. Worse still I read a positive review and actually purchased the thing without trialing it first. It is totally unintuitive, it does not matter how often you delete and re-enter website profiles it constantly reverts to the original details. It does not seem to recognize that web URLs occasionally change and again it does not matter how often you update these. It just ignores any changes you make and reverts to the original. This is one of the most frustrating apps I have ever had the misfortune to use. STAY WELL AWAY FROM THIS TOTALLY USELESS PIECE OF SOFTWARE.

I was using another password manager and all of a sudden in one of my notebooks appeared pop-ups from Dashlane when I was trying to open my database. The msg was "password incorrect" and it seems Dashlane has spoiled it. Fortunately I had backups, but their commercial campaign to sell was more than disgusting.

I paid for Premium and have reported numerous times it appears someone had been poking around my password list as it will be expanded when I keep it collapsed. The code generator stopped working and I reported that several times and only get back the most basic, boilerplate responses that never address exactly what I took the time to outline in my email nor offering any fixes. No phone support, no email to the executive office, no help. Oh, after reporting the code generator doesn't work, therefore, I cannot log into the desktop version, they tell me to use the chat feature. How can I access this when I cannot log in? Stupid ineffective customer service. This has been a horrible experience and I will be dropping Dashlane. New users beware!

No phone support, Took over a month to resolve issue. The chat support was severely lacking in their ability to solve a problem. Horrible experience in answering a simple question. One of the worst customer support experiences I've had. They wanted to control my screen, but wouldn't talk using the audio capabilities of Zoom. What a waste of time. Trying to communicate with smoke signals would have been as effective.

I have been using Dashlane for over a year and have requested problems to be fixed - they have not been fixed. It is cumbersome to use Dashlane in that logging in is tedious. To be clear to use Dashlane on mobile or Desktop a master password must be used and to be safe a lengthy password or multiple types of characters should be used. Yet trying to use their own feature of Windows passcode cannot be relied on. It will function until it stops functioning. They used to have a feature of keeping you logged in, that went away; now they have a two-week window to keep you logged in, but a user isn't assured of that working either.

I had the free Dashlane service for a few months, which was, in retrospect, barely adequate. Then I foolishly decided to spend the money and get the Premium service. It never worked as promised -- just as badly as the free service -- and there is NO phone Customer Service. When I used the Chat feature, they couldn't help me at all. Sending a request by email got no response. What a disappointment. Find another password protector company. This one is not customer friendly and the Customer Support, unfortunately, is one of the worst I've ever dealt with. I'm sorry to be a downer, but if I had read this review before spending the money, I would honestly have gone somewhere else.

I have had subscriptions with Dashlane off and on because it didn't always work for me. On August 2, 2018, I ordered a new subscription for the Premium version which included some new features I wanted to try out. Shortly after that I decided to uninstall the software because it wasn't saving my passwords which was an issue before and it was repeatedly prompting me to log in which was annoying. Since I paid in full for the subscription there was no way I could cancel it and get a refund. I figure that's why they make us pay annually and not monthly which is an unfair advantage for the customer.

Feels like a very immature solution. Microsoft Edge Dashlane Extension: total disaster. Took a very long time to load. Firefox: Comparably bad to Edge, some (ie: Paypal) do not autofill. Ironically manual fill is faster. I will be using some other product. Do not bother with this.

KEEP AWAY FROM THIS SCAM COMPANY OR YOU WILL REGRET IT. I have Dashlane premium since about last 5 years and I never used it as I paid for almost 10 years in advance when I bought it without researching. When I tried to use it on my all PC's including LINUX I got to know they do not even have LINUX software. As they still do not have but somehow after 5 years they managed to build a plugin which do not allow you all access to your Dashlane account.

Purchased Dashlane software based largely on online reviews. Installed fine, but unfortunately when I went to actually change a password, the menu option to do so was missing. Worked with Dashlane customer support opening two separate tickets, they had me waste hours uninstalling and reinstalling the software, to no avail. Never worked. Then when I asked for a refund, they refused. Worst experience with a software app in years.

I have a Dashlane Premium Subscription that expires on June 8, 2019 and use Dashlane on my MAC desktop running software version 10.12.6. I use both Firefox and Chrome as my browsers. During the course of the last several months, I've had to restart my computer 4 times after upgrading other software programs. Following each restart, EACH and every time I attempt to connect to the Dashlane VPN, the Dashlane product states that I must "Buy Premium" and preventing me from connecting to the VPN for which I'm paying.

I liked Dashlane when I first got it, but now it doesn't work for Firefox. Luckily it works for Chrome, but only about 3/4 of the time. Support said they would let me know when Dashlane was fixed for Firefox, but I doubt if I will ever hear from them. I'm using Windows 10.

I read the other reviews that expressed frustration regarding Dashlane's slow customer service and was on the verge of requesting cancelation of my Dashlane premium account, but finally, after a week of slow customer service communication and inadequate help Dashlane resolved my problem. So my suggestion to other's experiencing problems with Dashlane is to hang in there. In the end the solution was not complicated and the instructions they sent me were easy to follow. I needed to remove the version of Dashlane that I downloaded from the Mac app store and install the newer version of Dashlane directly from their site.

Ditto all the comments on the opaque communication process. No phone no chat. They took my money. I paid last year (frankly don't remember that upfront commitment) but it was $150.00 for 5 years of Dashlane Premium. Last week I decided to upgrade to Premium Plus when I set up a new laptop. The advertising says 10.00 per month for Premium Plus. Well, they charged me 119.99 through iTunes even though I ordered it on the website while in my current account. I immediately tried to remove it but no way to do it.

Their IOS app seems to work ok, however their desktop version (for Windows + Browsers) is incredibly buggy. I've now had Dashlane for over 4 years (across different versions and computers) and, since the beginning, their app will at times randomly crash or just not work. I'm tech savvy so I can force-quit it and relaunch but my less tech-savvy parents are always calling me that the app won't open (at which point rebooting is the easiest way to fix it). Honestly, I've had it with Dashlane. I'm not sure why but they refuse to fix it (or have incompetent desktop developers - try QAing the damn thing). I've switched over to LastPass (which has a totally free version that syncs across devices) and it seems to work fine.

I've been using LastPass for years... maybe 8 years now. I think. In any case LastPass worked for me despite its quirks. Then the 2015 hack of LastPass happened which gave me pause. Then they updated their front ends in 2017 which then caused all sorts of headaches. I had enough and started looking for another password manager.

I've been inundated with so many constant changing passwords at this point that I was desperate to find one solution to help manage all of them. After reading the PC Magazine review I spent the $59.99 on August 5th, 2018 for 1 year of Dashlane Premium and while it would take a bit longer for my PC to load it was nice to see all of my passwords in one place. Being that we all have a ton of passwords I used a random password generator to come up with a Dashlane master password and didn't write it down because just like IT security 101 says - "Don't write down your passwords."

Dashlane is complete garbage. They did not send us any notification of account issues and removed some of our data (ie. They Lost Our Data!). We are saying goodbye to Dashlane. I mean these clowns want to charge you UPFRONT for an entire year of service. No monthly options. So when their software breaks and no longer functions, they don't have to offer any customer service whatsoever. With their recent rollout, I wonder if we are the only ones with these issues or if it is systemic. Rating: 0.5 out of 5.

I've been using Dashlane for 3 years as a Premium user. It's always been 'quirky' and iOS always requires cut and paste despite repeated contact with support. My main usage is desktop. V6 release just made Dashlane desktop unusable. Entering a password automatically or manually can take 20-20 seconds. Opening Dashlane to find and open a password record can take up to 1 minute.

I purchased Dashlane Premium a few weeks ago, and so far, it has been a nightmare. My purpose in purchasing was to improve security of my many logins, keep all login info in one secure location, and to be able to sync across my devices (laptops, phone, iPad). The software documentation claims to do all of that, and the PC Magazine reviews were solid, so I purchased a 3-year subscription for $99. Big mistake.

I have used Dashlane for a couple of years, a satisfied customer. All of a sudden this week - apparently after the introduction of a new version (V.6 update) - my 100% safe storage of some 90 passwords became an apparent cesspool of some 60 "compromised" passwords. Bad as that may be, what's even more upsetting is that even with my premium (i.e. PAID) status, supposedly providing extra customer service, I cannot get help. There is only email contact, and while my message received a machine acknowledgment, no contact was made. There is no phone support and a supposed chat widget is nowhere to be found. It's a shame to do this to a service that was commendable... until now.

I used Dashlane for the last 10 months with a Dashlane Premium account across my phone and 2 computers, one of which was my work laptop. My work laptop, I will admit, is behind when it comes to versions of OS X and could use an update. However, that is out of my control and it isn't THAT far behind. I loved Dashlane until recently a new update to Dashlane dropped support for the version of OS X I had on my work laptop.

Have been using Dashlane premium for a couple of weeks on two systems. Passwords are properly synced between the two. One oddity: your Dashlane account ID is your password when you sign up for Dashlane. If your email address ever changes, there's no way to change your Dashlane ID. You can change the email address that they send notifications to, but not your ID. Seems a bit shortsighted.

I just paid $99.99 to renew this program, only because I can't afford to lose all of my password data. I have come to loathe this program. When I complained to Dashlane very recently, they wrote back "Maybe the problem is because you use Dashlane on more than one device"! Duh! I want syncing between my phone and laptop and PC, isn't that what they promise?

App logs you out of all your accounts. As the major ones have two factor authentication enabled, using Dashlane will force you to use it every time. That means having to take out my mobile and load up the app and enter the new code. This is a real annoyance. I'm happy for my browser to remember once and not have to re-log in every single time. Sure, I know it's secure, but the point of a password manager is to make things quicker and more convenient, right? As everything important already had an extra layer of protection, I don't feel Dashlane adds anything useful at all.

Not sure why a lot of 1 stars are throwing such things around, however they must have some sort of problems I cannot figure out from here. I also did take the ratings Dashlane had and still has, since then the product has exceeded some expectations. I thought it might slightly disappoint, but it has worked perfectly and I had to use support once. Support was no hassle and quick. The only issue I have and this may be for all PW management software is using logins for web hosts that use WordPress.

I very much regret paying for this crapware. I WILL NOT re-login every few days, that's BS. How can they charge $40 a year and offer zero support??? I use very long complicated password and do not want to have to write it down and keep it nearby or have it constantly available in a text document. This is why I bought software to remember passwords and NOT to have to re-login to the software itself all the time. Very, very poor software. I will have to cancel it before the membership is up. I feel extremely ripped off. Had I know or had any idea that it cannot and will not save my master password on the same computer but for 14 days I would never have bought it. That for me is a deal breaker, but what's even worse is they offer no support whatsoever. Too expensive to not have any support.

I wanted to like this program, but I was unable to import all my info from LastPass. The information provided by Dashlane did not work. I have tried to use their help page some 10 times and it doesn't work. Terrible customer service. I will not use the program nor waste any more time with it.

Doesn't work 60% of the time. Why does Dashlane have 5 star reviews in computer magazines, and 1 star reviews elsewhere? I don't understand. My own experience has been pretty dismal -- it just randomly works or doesn't work; sometimes going to the app and copying passwords manually helps, sometimes those passwords have just not been updated. I don't recommend it.

The company was responsive in this case and provided me a full refund. Based on the customer service response I have updated my star-rating from one to two stars.

Very frustrating that I signed up yesterday and they double billed me. When I went on website to search for contact info was disappointed in how hard or impossible it is to contact Dashlane to resolve the issue.

I bought Dashlane because of the stellar reviews by PC Magazine. Then discovered with the first failing of the product that support was unsatisfactory as it was difficult to use and the cut and paste capabilities which I had to figure out for myself were horrible to get the application to work. I tried using other password managers but there was no way to efficiently transfer the larger number of passwords I had to move over. Finally when after months of research I located a product which met my expectations fully. I researched not only the operation of that product but how the service product has been reported on the internet. I checked for ripoff reports and found favorable reviews from the user community.

I purchased Dashlane from Dashlane.com last year but stopped using it when the program became more effort than I wanted to give to it. I saw an automatic renewal charge on my credit card bill. I found their website confusing as well in trying to get this rectified. I finally was able to register a complaint and a request for a refund. A very nice lady emailed me and resolved everything. I should receive a full refund in 2 -3 weeks. High marks for resolving the problem and low marks for the difficulty in reaching someone.

I have tried in vain to learn more from Dashlane. From chats, to email instructions, videos, you name it. I had six employees sit with me for a chat for the company use. I have premium. We all piled into my office, the person appointed to work with me was 30 minutes late, once we started the chat, we had to wait for responses as I assume he was also working with other customers, and in the end, we were amazed at how bad the chat was. We could not believe the horrid service. We learned nothing, and it took forever to go back and forth. We needed to get back to work, so we just ended the chat. One of my employees is very tech savvy, and he just shook his head and laughed when he left my office. Shame they don't monitor their reviews.

I have for a year tried to get help from Dashlane. They have no Chat nor do they have a phone to call. They will not refund me nor will they give me any instructions to solve the situation. It will not log my information consistently. Mostly it does not work at all.

Dashlane will not capture my log in information to Twitter. This has been a recurring problem with just about every app on my iPad. I am sure there is a workaround but it will be a pain and will take a lot of my time. I signed up for premium because I want the full functionality. I am afraid that I have been duped and wasted my money. I will be looking for another password manager.

Have been a premium customer 3 years. Very good in features and syncing ability. Have had a few problems along the way which were addressed via email instructions. However 6 weeks ago I requested help with a multitude of ongoing issues on 2 of my devices, but the first response was a generic one 5 days later (not 24 hours). No further follow up as promised so replied with same detailed questions, same response and my same reply... 3 times. A good product does not outweigh that product that doesn't work and with no support. Service is the most important element in business, and I am done. It really is a shame.

I've been a paid subscriber of Dashlane for a year now and it has been a nightmare. Dashlane has been unreliable. New versions and updates have left me stranded and without a way to access my passwords. Not realizing my paid year was coming to an end, Dashlane literally held my passwords hostage and forced me to pay another $40 ($80 in total for 2 years) in order to get them out of Dashlane and safely into another app. Dashlane customer support is a complete joke that will leave you literally hanging, waiting for a response.

I have used password managers in the past and would never use one that saved any information of mine in the 'Cloud'. That being said, I have noticed that the default installation method for several other programs, one of them being some sort of tool or update from Intel (?), stealthily installed Dashlane by default. When I found Dashlane on my computer, I immediately used a heavy duty program (IObit Uninstaller) to remove any trace of Dashlane from my system.

In Nov of 2017, Dashlane did an upgrade on their product (Password Manager). I downloaded and used the free version. I adored the options and extra areas where I could make notations and refer back when needed. I pride myself on keeping my clientele information secure, but after an upgrade, the password to login booted me out. After contacting their so-called CS, John and Gabrielle made me jump through hoops like a trained circus dog, and after almost 3 months and multiple logs and "Try this" or "do this" I am fed up with this product. I won't refer, nor will I continue to use this should they fix it.

I'm done with Dashlane. After installing & synchronizing with my PCs & browser, I had immediate difficulties logging in to my Yahoo email acct. I never had login issues with Yahoo prior to using Dashlane. Thank God I didn't install it in my phone; Otherwise, I would not have been able to login into my Yahoo at all, which I use to communicate with my lawyer & doctor's office. Dashlane screwed up my ability to login into my online bank acct as well. I had to call my bank to reset the PW. Terrible experience! I used the 30 day trial & am glad I didn't purchase their subscription. Communication through Dashlane is a JOKE. I do not have an order number.

Even though it's easy to get hooked on the convenience Dashlane is a nightmare waiting to happen in that on 3 occasions I've found myself locked out of my accounts by the systems failures. When this happens you are on your own. Support was several days coming and when it did it come it was in language not intended for an average consumer like me but for a serious techie. In fact my friend who is did not understand what they were trying communicate. In addition it has taken up 80% of my computer's storage just to operate. In short I've had to purchase another computer as a result of its usage. I will not install it in the new computer I now have install.

Two experiences - First, I have complained to the company for nearly three months that their password extension for iOS was no longer working - the extension would open and abruptly close. After numerous emails, initial support said that they were referring the issue to second level support. After nearly three weeks, I have had no contact with second level support. On November 14th, I contacted Dashlane again via their Facebook page. I explained the situation yet again - response was that they would escalate the issue to second level support - I still have not had any contact from this phantom second level support.

I am a premium member of Dashlane and can't believe their almost non-existent services. I changed email address and did so in my account and it's been over a week and no word from them about why I can't access my account. I have repeated problems of not hearing back from them for days and with no resolution still. It doesn't always launch or auto-fill, etc. All basic stuff. Several family members have this service and find it so frustrating. We will all be canceling the services.

Dashlane worked great for a couple years. Then the wheels fell off. App would stop working and would have to uninstall and reinstall. Would hate to guess how many times for this process in last few months. Two weeks ago stopped altogether and cannot reinstall. Too many other issues to list. Next I paid for a Premium membership for "faster" customer service. A joke. Waiting days for an email response that usually is not much more than a copy/paste of troubleshooting suggestions from the site. Already tried those! I wish it could be fixed because it's a dream when it's working.

I've been using Dashlane Premium (Dashlane Version 4.9.0) for about a year. I have a background in software development and can imagine what a difficult task they have set themselves to accomplish. So I've been pretty patient. Sometimes, on some websites, it works great! Up until maybe 3 months ago, it seemed to be getting better. But now it is definitely hit or miss. It is often saving different passwords for the same site - compare the one in the password history to the one you can see when you 'edit item'. Their support team seems to be doing their best - pretty fast responses - but it is frustrating and definitely slows the process to not be able speak to a support person. Much of the time the support response advises one to reinstall Dashlane. I'm about ready to walk away from it.

Dashlane was squirly to work with at first, but I got used to it. Now it's a royal pain in the ** and has completely stopped working. The company pushed a SW update a couple of weeks ago and it broke the application. Whatever they did has broken the password manager's ability to autofill and pull up the password's information. I've tried to troubleshoot it every way I could including an uninstall and reinstall. The only thing I can do now is uninstalled it and call it quits. Cut my losses and never look back. This is what I call a bad break up. Don't ever use this product as you'll be sorely disappointed with the absence of customer support from this company. I think they run on autopilot and I have no idea why or how they are getting the high marks from PC magazine because they suck!

I no longer have access to the email address I originally signed up with as we have a different internet provider. I have to go through hoops to get help even after explaining what happened. Need to reinstall app on my phone and emailed them yesterday for help.

Software does not do what it says it can do. Insecure desktop display of sensitive data. Dashlane forces a screen display on startup which shows sensitive data including credit card information and passwords associated with various websites. Assigns the wrong email to passwords, consistently. Attempts to autofill any field on the screen. Most problematic when viewing data forms containing my own clients' data. Every time any form appears on any screen, Dashlane tries to replace what's already there with my own data. It can't be "taught" not to do this. A single miskey and I've obliterated the existing form data, which when it occurred, was not recoverable.

I was out of the country for three weeks and when I came home my master password was no longer being recognized. I corresponded with Ralphie who told me that an update that occurred while I was gone probably had negated my password. I had NOT forgotten it. Ralphie told me to delete Dashlane and then re-install. When I had to do that, I was going to have to deal with another tech support person. I have not had any contact with a real person in two days and now all of my passwords have been erased, including those generated by Dashlane. I have written to ask for a refund and cancellation and I am getting no response whatsoever. They are extremely poor in customer service. Do NOT use them if you have an issue.

Works good most of the time and is very useful for randomizing passwords. Also works on multiple devices (PC and Android) which is nice. However, the auto-login (especially on Android and Firefox) is inconsistent. Sometimes it works and logs you in no problem. Other times you have to specifically press the Dashlane icon or, worse, open up the software and copy/paste or read/type your password in. Some Android apps (Morgan Stanley) it doesn't work at all. I've also had it recognize an app with the wrong identity and tries to enter a password for somewhere else. I'd say it works perfectly about 75% of the time.

I had been using Dashlane consistently for a few years. All of a sudden, the Master Password failed to work. After trying several times I contacted Dashlane to find out the problem. They had me go through a series of tests which all failed. They cannot tell me what happened and I've lost over 100 passwords, both business and personal. Since I did not do anything to cause this I asked for a refund and was told I was past the 30 day period. Of course I was, I was using the system for a few years. I requested a refund again and got the same answer. You cannot talk with someone and that's annoying. I'm very concerned because my Master password was used quite often and I did not forget it. If someone hacked my account and changed the Master, I'm fearful of what could happen. Very disappointed in their customer service.

I use multiple browsers, iPhone, and three things I don't like about Dashlane. It will save you time, but it's not as streamline as you think. I use just about every browser under the sun, and I have trouble, especially with Firefox when using Dashlane to autofill passwords, I end up opening the app, and having to copy and paste the passwords about 3 to 5 times a day. I'm probably using Dashlane 20 times a day. So that's a 75% effective rate. I was having less trouble using the browsers password manager than I was Dashlane, but I paid for 5 years, thinking I was getting a great deal, until I realized Dashlane still has a long way to go. The fill is so annoying. I will disable it on a website (easy to do) then find a week later I'm disabling it again. Or I'll disable it on one device/computer, just to find that it didn't sync the setting to another. I don't like the Dashlane autofill one bit. I hardly need it, but it's there in the background of every website.

I bought a new Chromebook from a supermarket due to a damaged laptop during morning commute. An Asus Chromebook running Windows 10, I'm not reviewing the Laptop here, though it was slow to set up and sync with other devices. I was able to set up Office and Email in reasonable time and was continuing my work - Dashlane popups! Often and indiscriminate, a very stressful experience. Can I take this opportunity to remind Dashlane that No means No!

I don't like Dashlane. It doesn't recover my passwords. It actually makes it more difficult to get into my accounts and it has been a waste of my time. I pay my secretary to do these things for me and I am tired of this in my way so I don't recommend the company to anyone. It is always popping up on my screen first.

Had issues from the beginning. Was told that I needed "Premium" to get the service I required. I thought I had already signed up for Premium, but considered that it did not go through. Signed up again. Got billed twice - for two different emails. Asked for a refund, but was told no because over 30 days had gone by (actually about 43 days had gone by). I emailed from the beginning about the problems I was having (still am) and would have discovered the 2 accounts much earlier if someone had understood helped me. As everything must be done by email, it is often difficult to get clear communication back and forth. I would never do business with this company again.

Dashlane is to sum it up a frustrating experience. As others have said their servers go down, it quits working... The only way to figure out what your password is if that happens is to go to your PC and look on your Dashlane app and copy paste it into the password field, or hand type it in for sites that don't allow copy/paste. It also doesn't work with Chrome OS, so if you have a Chromebook, you will have to create a different Google account for your Chromebook - otherwise Dashlane makes the Chromebook not work well. You can't have it turned off on a Chrome browser on one computer and on in another browser - the extension is either on for all computers you sign into with that Google account or completely off (removed) for that Google account.

DashLane is a virus. Once you give them your info they lock up your computer. Once they have you they give you the prices. Had to do a system restore to get them out of my life. Use LastPass if you need a password manager.

In today's world where most of us live almost 24/7 in the internet, making sure our accounts are secure are vitally important. Once Dashlane became part of my routine I never had to worry about remembering any of my passwords since Dashlane did that all for me. Dashlane enabled me to get to a point where every single website had a unique and random password. So whether I'm at my desk, on my laptop, or just sitting at the airport on my phone, I always have secure access to my accounts due to the syncing across apps that Dashlane provides. Plus, the best part. The moment a big hack is "known" (like Yahoo or Target getting hacked recently), Dashlane has been on the ball and alerted me to the need to change my password.

Dashlane is safe and very useful. I use Dashlane everyday. It protects my information and it makes it possible to manage personal information and passwords safely and also very quickly. It is easy to setup and works on lots of devices.

If you're not using a password manager, and you connect to the Internet, you're doing it wrong. You need strong passwords, and you cannot use the same password on multiple sites (well, you can, but it would be a bad idea). With a password manager, you can store all your passwords in an encrypted format, and all you need to do is remember a single, strong password. I've tried many of the top-rated password managers, but my favorite of all of these is Dashlane (http://www.dashlane.com). Its user interface is clear and attractive and is easy to work with, even for beginners. (I can attest that non-technical family members have had no problem using Dashlane, and that's a strong recommendation--other password managers we tried did not fare as well). I love using Dashlane and have it installed on all my computers and devices.

When I found Dashlane about a year ago, I found a true security lifesaver to manage my passwords, digital wallet, and automatic logins. It's a great feeling to know that Dashlane does it best, with providing features like password generators, password changers, password security scoring and so much more!

Downloaded it. Worked for 2 days then stopped working. Meanwhile it deleted all the usernames and password of every site I go to. Now I have to figure out my username each time and get a new password. Next time I go to that site it doesn't save username and password on my computer anymore because of this program being so safe. It just steals are your info and then when it's done, you're done. I emailed support they didn't reply for almost two days and it was early a.m. this morning. I was still asleep. By the time I'd woken up and checked my email they had deleted my ticket for help and now won't even respond. I guess it's ok in their minds for them to wait a couple days to contact you, but if you don't respond immediately after they finally do they say screw it and close your request.

The version of Dashlane I'm using is free so the price is definitely right. The product worked well for a while, until Windows 10 / Edge, and the program will not work with Edge. It was easy to install and get set up properly. Adding new accounts was easy enough and upgrades have improved that process making it even better/easier. Once into the program it is ok to use, but the automatic updating feature for passwords will not function properly when using Microsoft Windows Edge browser so anytime a password is changed you have to remember to go into the program to change it. I have not run into any problems with security being breached, although I'm not sure how I would know it was an issue with Dashlane if something was to occur.

Very fast installation. Simple and direct. Very pleased with the performance of Dashlane on a Win 10 desktop and a Win 10 laptop. It does a good job keeping track of passwords and making logon a simple process. I feel that I am secure when I shop online. The tool that generates strong password makes my life much easier. I don't think anymore about coming up with secure password.

I highly recommend Dashlane as your password manager. It is easier to use than other password managers I have tried. It is well worth the premium app to give you a bit of extra password security. This app is very easy to install and master. I think you will find it better than most password managers. An autofill application is also included. It took me no time to master using this application. Within a few minutes I felt like I have been using it forever. I have used other password managers before. This one is as good and even better than most. Security will not be an issue to you with this application. I use it to save receipts and banking information without even thinking my information will be compromised.

It is extremely helpful in preventing identity theft by allowing me to have many different passwords for all of my different accounts. It will remember every password. Installation was quick and easy. It didn't take up much space and only about 5 min to install. Quick and easy to use for people of all ages. Extremely easy to use and navigate. Makes it easy to change passwords and update them as deemed necessary. Very user friendly application. So far it has been very secure. It will update passwords as needed to prevent any security theft from gaining access to my personal information. Would recommend.

Majorly incompetent customer service. You will be corresponding, via a ridiculous back and forth email process, with very unreasonable, unhelpful "customer service" reps. I bought Dashlane on the recommendation of a friend. I will say, as a service, it seemed like it had potential. It was a bit glitchy (auto login worked about 50% of the time, the wallet feature allowed for adding credit cards but not other wallet items (membership cards etc), the password change feature seemed like it could be pretty useful.

I was hoping that Dashlane would end all of my problems of remembering passwords but that has not happened. It worked fairly well on my old Dell computer with Windows 7. I installation a new Dell with Windows 8.1 pro. It now has a mind of its own. I can log in to one of my bank accounts with my old computer. When I use the new computer it gets confused. It is trying to use a log in for some other account. I have deleted the password and tried to enter the log in info manually and it refuses to accept my new information. I have tried to contact them with no response to my inquires. I even paid for the premium. So far I am not happy with this product. I have had it try to repeatedly log into one of my accounts and have it try to the point that I had to reset passwords. I don't like passwords in the first place so this is quite troubling. At this point I would not recommend this product.