AOL Reviews

I received a 90-day free trial over two years ago. I installed it and immediately had problems with my computer. I tried again and my computer crashed.

Double-billed. I spoke with representatives on 2 different occasions who told me they would definitely send me a form in the mail to fill out. I have not received the forms yet and I'm getting ready to make my third call now to them.

I started to notice that AOL was charging me 5 times in a month! To make a long story short, the man said he would cancel all 5.

I cancelled my AOL account over 6 months ago, they continued to bill my account. I called back twice to cancel again, they still continued to bill. I finally changed my credit card number--apparently they still continued to bill. Now I have a credit company billing me for $15.50. I have damage to my credit report and I'm really ticked off. When I say I don't want their service I mean it!

For some unknown reason AOL is debiting my bank account for $30.90 each month for: 1106 TWX*Aol Service. I have no idea how they managed to get my bank account information. I have contacted my bank and the most credit they say they can possibly give me is two or three months.

I was using AOL internet dial up, however, a few months ago I called customer service because my credit card was lost. I requested my account to be canceled and the month after I tried to go on line to double check that my account was canceled. I couldn't log in so I just assumed that every thing was fine.

AOL has been billing me for two accounts. One account is legitimate, and the other is not. I recently learned that they set up an account on my alternate screen name and have billing me double for YEARS. I cancelled the account in October, and yet they continue to bill my credit card. Aside from the emotional damage, frustration and anger, AOL has refused to refund our money. They recently agreed to reimburse me for only 3 months of double charges.

I had been with AOL since Nov. 1998. I was on the yearly plan for dial-up and always paid in advance for the year by debit card.

AOL says we owe $76.00. We cancelled the account and were still being charged.

I signed up for 3-months free AOL in Aug. of 2006. I use Comcast and have been a customer for 5 years.

We started to see TWXAOL Service charges on our checking account debit card 4 times a month since October for $25.90 at a time. We do not nor have ever had an AOL account and I am very upset since they have our checking account number. I have canceled the debit card but I am waiting for the next problem since some one is now in Europe using our debit number. What should I do? I don't know if I should put a fraud alert on all our credit cards and/or close the bank account.

My mother is 86 years old and has used AOL for about 5 years. My sister and I take care of her banking accounts and we have been unable to have the problem corrected. They say she has two accounts. OBVIOUSLY, they could look and see that no minutes are used on the 'so-called' extra account.

On the date of June 11, 2006 I signed up for a FREE trial with AOL. I needed my credit card information entered for if I further kept my account. But I canceled my trial before the billing period ended and $25.43 was taken from my bank account(during the FREE trial). I put in multiple requests to have the money replaced in my account and when I followed up with AOL to tell them the money still hadn't been replaced on November 20th 2006 they told me there was nothing they could do but put in yet another request for a refund and that it would take another 1-3 months to recieve it. I've already waited 3 months from the first time I requested my refund.

I found that AOL has been double billing my checking account since 2002. AOL customer service has confirmed, but continues to double bill my account. AOL further stated that their fraud department would be contacting me, but this has not resolved the matter. I also contact my bank, Wells Fargo, and they informed me that they could not do anything for me that I would have to take this up with AOL. AOL has refused to contact me and refuses to reimburse me.

I have been double and triple billed in the past for new accounts created by aol on my other screenames. and just today nov 13 2006 I realized I was being charged for aol call waiting and callAlert since 203 and 2004 respectively for each service and they said they would refund me $19 and change only because they said I get a bank statement and should have seen it was being billed. I have a paperless bank account and set up auto pay back in 2003 and had CCI as a phone service for a previously disconnected phone. Their call alert system does not work with that company based in Virginia and they never stopped it and have been charging me since 2003 and 2004 for bothe services...I am livid and want to get in this class action lawsuit.

AOL refused to close our AOL account. We called repeatedly from November 2005 to February 2006. Customer Services reps told us: (1) they were not authorized to close our account; (2) a manager would have to authorize the closure of account at which point we were put on hold for upwards of 45-60 minutes; (3) account cancellations needed to be in writing; (4) when letters were sent, AOL claimed they had not been received. Fed up with AOL's refusal to cancel the account, in February 2006 we cancelled the credit card they had on record to bill our account. We had already paid $100 in fees since we had first attempted to cancel our account.

I called to cancel my AOL service. I was told by Tom that I would not be charged further charges. The next day my checking account was charged for another months fees even though Tom said that I would not be charged. When I called the lady that I spoke with said that it is too late and that they would not reverse the charges. Earthlink was nice enough to see that I had not been using their service and reversed the charges. I don't see why AOL cannot see that I haven't used their service and reverse the charges that they told me would not take place. I will never use AOL again and will tell everyone that I know not to use them. And they are more expensive than any other service.

I have been double billed for over a year. I have repeatedly called and requested that it be fixed, yet every month it continued.

AOL never refunded my credit card payment after I cancelled last year. Their date of cancellation( DEC. 05, 2006) was after I spent a lot of time with tech support trying to access AOL from my desktop, and then a 30 day wait period on top of that. I received a letter of cancellation, and it says I could use AOL free (because I had DSL service). They said they didn't refund because they say I clicked on the Icon. I had a technical problem, unable to even use the ICON, I'm sure that it is in their records, the time I spent with tech, unable to click on it. I did use dial-up since cancellation whenever my DSL was down. I was never told I would be charged if I used dial-up. I would be charged if I reactivated the account. Since I received the letter of confirmation of cancellation, then a letter that said I could use AOL for free. I never checked on my refund, I felt confident that I would get the refund because I received the letter.

Aol sent my account that I dont have with anymore to a collection agency demanding payment. I do not owe them anything therefore I am not paying AOL anything as well as this collection agency; they say I owe a total of $144.71

I have been being doubled billed by america online services for 1 year perhaps longer as I have switched billing cards and noticed it now!

I canceled AOL service within a month of establishing it. I used the only method I could find, which was over the telephone, then sent a follow-up letter to the only address I could find. Finally they stopped billing. Now, two YEARS after I stopped the service, I got a letter from a collection agency demanding $95.60, which I simply do not owe.

In July of this year, as an existing AOL member, I upgraded my PC Internet access from 'dial-up' to AOL 'Silver' Broadband (1mb), the installation pack was free but the 'wireless router'(required) cost me 25.00 payable to AOL via my monthly account which was also now debited with 9.99 per month for the provision of broadband. Additionally, I had to employ the services of a technician to 'set up' the new broadband for me at a cost of 50.00.

I purchased a Dell pc with free AOL for 6 months. Then we had family health issues that caused me to cancel AOL (so I thought) and to actually stop using the pc completely.

Lost dial-up connection (DSL not available where I live) to AOL when the sign-on screen showed only Broadband and my home connection was mysteriously gone. HOURS spent talking to tech help, uninstalled, reinstalled "as current member", ETC. ETC. Still could not connect. Told the modem was bad. Installed a new modem, still a dial-up connection couldn't be found. After a month of this problem I reinstalled AOL and got on without problem as A NEW MEMBER! Nothing was wrong with the modem, AOL was messing with the connection. Now I cannot get access to my former screen names to download messages or find my former address book.

I received a letter from a collection agency saying that they were collecting $95.60 for AOL. I cancelled my service 2 years ago and have not been contacted by phone or mail regarding any outstanding payments. When I spoke to AOL, they said that I never cancelled and they sent me three letters in the mail.

In September 2003 I cancelled my account with AOL and switched to a different internet provider, I thought that was the end of my association with AOL. Until the present day, I have continued to see a deduction from my checking account statement for $8 per month for a service that I have not received.

Our company has had them for service since 1994, and were told that there would be no problem sending out client news releases and reports. However, back in April we sent out a very time sensitive news release and the email was down in the middle of the day. When I contacted them, they said they were doing maintenance and trying to re-connect me. That was not the problem, and that is the reason we got AOL broadband to send these out. They promised a service and did not deliver.

I was double billed for my internet service. I called and they said that they had been getting a lot of complaints and that they were sorry.

I had verizon now earthlink, can you help?

On September 2005, I cancelled my AOL dial up and changed to Time Warner Cable as a package deal. Since Set. 05 I have had to cancel new accounts that AOL insist on creating. They have debited my bank card every month without authorization for services that are being paid on my cable bill. As a result of these charges it has affected my checking account with fees. I have cancelled the account again on August 08 and found AOL had 2 new accounts for my name. I called back August 18 and found I had 3 more accounts, that have since been cancelled.

I have been double-, triple- and quadruple-billed by AOL for months and they have refused to stop it despite my complaints.

AOL continued to charge me for an account that had been stopped by me calling and being transfered to an agent for the stop order

I tried to cancel my AOL subscription service by e-mail and phone and was unable to reach anyone. So I closed my bank checking account that AOL was debiting from monthly. On Saturday, September 16,2006 I recieved a letter stating that I owed AOL $95.00 from 2 years ago. They said if I don't pay I will be sent to collections.

My mother in law passed away in april 2006. She had an aol account. My wife called them to cancel the account. She was told that they would need a death certificate. We provided that. The account was never cancelled and they kept taking money from a bank account that also had my wife's name on it. My wife attempted to close this account, but was told it was overdrawn from aol billing, and could not close the account until the late fees were taken care of. Needless to say, calling aol was no help. Oh, we're very sorry, but we have no record of any death certificate....

I have been double billed by AOL for over 6 months and cannot get them to stop withdrawing double payments each month even after repeated calls. My two accounts were closed several months ago. Now, they have one of those accounts in collection even though they owe me several hundred dollars in unauthorized withdrawals and are still doing it every month!!!

I have been trying unsuccessfully off and on for years, more determinely in recent months, to cancel my AOL membership. I signed up for aol around 1993 for my kids to use. The boys are now men and I have no use for this service. It has been billed to my American Express Card of which I no longer have the original card (I have lost several cards over the last ten years and have no way of knowing what the original account number was). I gave AOL the card number it was billing on now but that didn't help.

At the end of 2005 I started a trial of AOL. I used it for 30 - 45 days and then cancelled. I have had nothing but harrassment from these people sending me bills.

Had an AOL account and tried to cancel. After two months, AOL started billing me again. Was able to contact them and have one month refunded but they refused to refund the second month. Had my credit card company deny payment. Now AOL has turned over the account to a collection agency.

Scammed! I was going over a bank statement today and realized I'd been double-billed by AOL going back at least ten months. It turned out to be two years and 10 months, a total of $880.00. I went through the automated messaging maze at AOL and wound up speaking with a fellow who, at first, wouldn't speak to me because he claimed my information did not match the information on the account -- even though I've had my account for 9 years, 6 months. Then, just as others have reported, he went on to investigate and learned that someone (Ma'am, does you husband have access to your credit card? Could your husband have created another account without your knowledge?) had allegedly opened a second account.

I had a 90 day free trial with AOL. They ask for a credit card and said I would not be billed until after my 90 days. I cancelled before the ninety was up, but they billed my credit card. I contacted them and they. Before I could get a representive on the phone a was disconected 3 different times. When I finally got someone on the phone the lady I talk to was trying everything she could to get around the problem. I got into an argument with her and told her I wanted this cancelled. Finally she agreed to cancel my account.

We have been charged a monthly fee, that has come out of a business checking account, that was never authorized. Neither one of us have AOL accounts, pins or passwords, e-mail, web pages or any such thing. We have had our internet service through another provider---the whole time!

After I got married my wife notice that AOL had been double billing me for over a year. Called AOL to resolve but they said they could only refund me three months. Stated that I had two screen names.(?)

AOL established a spin off account on my AOL account and charged me double fee for over two years to the tune of $600 plus.

My story is similar to many others who have had run ins with AOL. We had an AOL account about three years ago that we cancelled when we switched to Roadrunner cable internet service. This past week we have been receiving phone calls from AOL telling us they are upgrading our service to broadband. We don't have AOL service. We then started to receive calls telling us that we are overdue for a payment and if we don't give them money immediately they are going to turn us in to a collection agency.

I have been double billed by AOL for the last 4 mos according to the Bank Of America and have also incurred overdraft charges for same in duplicate. The double billing and double overdraft charges have left me in a state of economic ruin and I am in a position both frustrating and tragic as I cannot afford to live on less than half my paycheck.

I recently switched to RoadRunner broadband for internet access. I had been using a dial-up service for internet access and paying $25.90 per month for AOL internet services. I became aware through the media that AOL was offering free email and internet acccess to customers with broadband internet access. So I called AOL to switch to the free service. Just a couple days before, 7/25, AOL had debited my bank account for the August fee of $25.90. I requested a refund of this fee, but was told I would have to contact AOL billing. I contacted AOL billing but was told that AOL does not refund paid fees. I cannot believe AOL would take advantage of its loyal customers by continuing to bill them for services that were now free. AOL did not send me a letter saying I would no longer be charged. Had I not seen the announcement in the media and requested the switch, they would have continued charging me the monthly fee.

We cancelled our AOL acct on 8/5/06, actually we were told we could have free aol email addresses with our Charter Communications broadband svc. On 8/15/06 AOL decided to take out 14.99 from our credit card. On 8/5/06 Joe told me there would not be any further charges and the acct did not have a balance due. Tonight I called AOL and was told I did not have a cancelled acct. still active just getting charged 0.00, I then asked why then did they take out 14.99 from my credit card. I was then told it was for svc for the month of Aug. I told the rep. (Jolly) that If they want to charge me for the first 5 days of Aug, since I cancelled on Aug 5th that would be fine but I am not paying for the full month when I am not using their dial up svc the entire month.

I stopped service with AOL in 12/05 and didn't notice a problem until I switched credit cards in April of 2006. Then I noticed that AOL was still billing me.

I have searched and searched and cannot find an address, phone number or anything that will allow me to contact AOL and cancel my service.

I ended my aol 03/05 and as of 08/06 I am still fighting to get this bill removed from my phone service. I lost service because of this matter. What am I suppose to do?

I cancelled my AOL account 4/2006. On August 7, 2006...the amounts of $24.95 and $9.95 were deducted from my checking account. No $$ had been deducted from my account since 4/2006. I had not reactivated my AOL, but was informed by AOL that my account was activated.

After wifes death and loss of AOL password, AOL is unable to help after almost 10 hours of phone calls over several weeks. No supervisor is available to make thoughtfull decisions. Complaints must be sent via USPS.

I purchased a subscription to AOL for a friend's family as a gift. I have been billed for this service for nearly 2 years and for the past 6 months, I have tried to cancel the automatic billing of this service to my credit card. I have called AOL to cancel the service and since February 2006, the account people at AOL cancellation department have 'hung up'on me, pretended to forward me to their supervisor and 'parked me' in a dead line, put me on hold and never came back to the telephone...

I have tried numerous times to cancel a 30 day trial service with AOL. Now I am receiveing bills that state I must IMMEDIATELY pay and owe $47.80 for services. Each time I call I am told that my services were not cancelled before the trial period had ended. I called and cancelled this service as I had decided to go with Comcast. I feel that AOL holds customers HOSTIGE and that they do not keep records on callers requesting to cancel they trial service. Today, I called and was on the phone for over 2 hours and was given the run around as well as disconnected several times and had to call back.

I have been trying to cancel my ccount with aol,I call any of their numbers listed on they web site, when I call I am told that the number has been changed, when I call the new number, the recorded msg. says thay I am calling Compuserv. I tried to stay on the line to find out what's going on, but nobody ever answers the line.

I recently discovered that AOL has been double billing my charge card since May 2006. I have tried every avenue I can think of to talk to someone in authority at AOL, however all I get is referrals to different departments and in the end get disconnected-with no results. If I have two separate screen names (which I seriously doubt), I would just like them to cancel the one I am not using, and to stop billing me for it.

I cancelled my account with AOL in 2004, and today I receive a letter from NCO Financial Systemns saying that I still owe AOL $23.90!!! From an account that I cancelled and paid off in 2004! I am livid! I called NCO, and the two people I talked to have such strong accents, that I cannot understand what they say all the time. I am so furious.

In October 2004 I used one of the AOL free trial CDs. I canceled this free trial offer in less than a month, refusing the additional three months free they tried to tempt me with to keep me as a member. In July 2006 I received a notice from NCO Financial Services saying I owed $95.60. I'd never gotten a bill from AOL saying I owed them money. I was just sent straight to a collection agency.

AOL is at it again double billing customers for multiple screen names. This has continued for three months in a row even though they supposedly cancelled all of my accounts twice before. I have demanded that they finally cancel the accounts and credit the charges. From my prior dealings with this dispecable company I have no reason to believe that they will do it in the future.

After the now legendary foolishness of stopping my AOL account, I have received a notice from a collection agency for $95.60. Da Noive! My account was typical draft from a credit card. The only correspondence about the charges was with AOL. If these were valid charges, there is no blocking mechanism in place other than at AOL, and they could have debited the card.

In October of 2003 I used a free trial version of AOL. I canceled it when the trial was up after being run around on the phone for 30 minutes they said everything was ok. July 2006 I recieved a letter from a collection agency NCO Financial stating that I owe $95.65 and that it will affect my credit score. I think all 30 day free trials are a scam and that AOL is a leader in it.

I cancelled my account with AOL several months ago because my Cable Company makes AOL available through Time Warner Cable.Several Months ago, i had problems with AOL(double billing, and Failure to cancel my account). The billing was deducted from a prepaid credit card.Finally i was able to cancel.Today, i received a letter from a collection Agency demanding $95.60. This is ridiculous, when will it end.

AOL started billing me after I cancelled a 90 free trial within 3 wks because of poor performance. Call went offshore for cancellation. When I asked for confirm #, was told none issued for trial cancellations. They got away billing me 5 months since I was away at work.

America Online continues to bill me for charges for their services, despite the fact (as I've repeatedly told them) that I've never signed up for their service, never asked for it, never wanted it, have never used it, and am not using it now. The individuals I spoke with over the phone claimed that they were unable to cancel my membership.

I had an account for a few years and was on automatic payment on my American Express. When I cancelled the account, about six months later, they billed my AE $252.00 for a cancellation fee. I called AE to dispute and they investigated the charges and sent me a letter say it was not justified. It's been OVER a year and this evening I get a call from a collection agency for the money. I called AOL with no success. I have over an 800 fico score and this will damage my rating. As you can imagine, I'm not happy but do not know what else except a lawyer.

After signing up for the free trial, I discovered that there was no way for me to connect, even at the slowest speeds. I therefore contacted AOL and requested my service agreement be terminated immediately. I was assured that it was and that I would not be billed.

AOL opened an account in my mother's name and said I did this while I was overseas with her account number. One, I don't have her account number and two I don't know how they got it. But they are charging her account for the money and she cannot cancel it. Only I can but I'm overseas right now and cannot.

I cancelled my AOL account after I was charged a couple of time in 2002. Today I received a collection notice for $95.60.

My husband and I where looking over our statements and realized that AOL had been deducting from our bank account for a year after I had canceled it. I am so fed up with this company I cannot believe they are not out of business yet.

My parents were AOL members. My father died 2 years ago and my mother kept the account open under his name. She passed away 06/24/06. On 06/27 or 06/28 I called and spoke to a customer service representative at AOL and explained the situation of my mothers death and requested they cancel the service. They told me that since I was not on the membership I could not do that.

I signed up for the 90 day risk free trial in April and cancelled it in May. AOL charged me a monthly fee on my credit card which I disputed. In June I got a past due notice and July a collection notice for 25.90. I called the hotline for collection. They were unable to answer my questions and transferred me to billing who told me that once I sign up for the free trial I am billed the monthly fee.

AOL put an unauthorized internet access charge on my phone bill. I called and explained that I used Quest msn and do not use AOL as a provider.

Spent eight hours on the phone with them about my poor Broadband/DSL service. Turns out, after a year of service at this residence, I live too far away and they cannot offer me the speed that I've been paying for. No one told me that when I signed up for the high speed service. It took a couple of months to get my service working last year, they could have told me they couldn't do it then. For a year now, they've been collecting $10 a month from me for service I'm not getting. This is just this instance.

What else do I need to say about AOL Hell that hasn't been written about.. I have recently received a collections notice claiming I owe them $95.63 for an account I never officially had. I signed up for free 6 month trial service in July of 2004 and cancelled in October of 2004 or so I thought.

I have been trying to cancel my AOL account for at least 5 months. I got a free disk at a local store and upon loading it I was ask to provide bank information. My computer broke down therefore I could not retrieve the sign-up information. When I first contacted AOL the person told me to try to retrieve the information from my computer. I was unsuccessful in doing that. I called AOL and told the customer Rep. my dilemma in addition I explained that I could provide them other identifiable information on myself to assist them in closing the account. I was referred to there fraud division ? What is the problem I’m sure there are other like me that have had similar problems. All that I want is that the account be closed I be refunded my money for at 4 months.

Called me asking for outstanding payment in July when my account had been canceled in April. I asked for a current statement and they refused to send me one. She stated they had already sent me a notice. Then I verified my address and they sent the alleged billing notice to an address I lived at over 2 yrs ago. When I canceld service in April I was told there was no balance on the account so naturally I refused to pay without something in writing. They then stated if I didnt pay over the phone today they would send it to a third party for collections. I then spoke with a supervisor. I stated that I would pay all I wanted was a current bill sent to my current address. The refused.

My wife normally takes care of our home bills and I just happened to see our latest CC statement and noticed a charge by AOL. I was surprised to see the charge because I had cancelled AOL a number of months ago. I called the 800# listed alongside the charge but was unable to contact a human. I finally called my credit company who were able to transfer me to a human at AOL. She obviously asked for a cancellation number which I do not have and I am not sure if I was even provided one at the time of cancellation because the individual I was cancelling with was hell bent on me utilizing atleast their minimal service. I specifically recall informing him that I do not need their service and I simply need them to cancel my AOL account.

I had a hard time canceling my free hours and when they finally canceled the account a month later they charged my checking account with cancellation fees. I never agreed to such contract. But they still charge me $9.00 dollars for a contract I never heard about it.

They keep on billing me when i was assured they would not access my account until 8/18/06, I am suppose to be on a free trial for the last couple of months and in that time they have caused me at least 100 dollars in bank overdraft charges. I talked to them a few days ago, I just wanted to cancel and this guy tells me they will credit my bank account 61+ dollars, and give me 1 more month for free but they go and overdraw my account AGAIN. they assured me that this was not going to happen again. now they are messing with my computer so I cannot browes even when using another internet provider.

We used AOL for a week using the free-trial offer when our previous internet service ended. After using only one week of AOL we decided to change the provider to a different one because it was causing our connection problems. Months later, around February 2006, we received on our phone bill a demand for payment from AOL. I called AOL asking them why they were charging for something we weren't using, but nonetheless requested the account be cancelled.

Called AOL to cancel my account 2 months ago. Got a hardsell speech about why I need to stay and they changed my $9.95 charge (plus $5.00 for using checking account) to $4.95 plus $5.00 for checking account use. Kept charging my checking account $9.95 plus $5.00 for next 2 months. Called today to completely cancel. After an hour on the phone, 5-6 holds, 3 people later and a huge argument, they tell me I got online or someone in my family got online and changed my $4.95 package deal to $9.95 online (impossible, I'm the only one with access and I KNOW I didn't do this) 3 DAYS after changing it to $4.95 and then COMMITTED for 6 months to pay this.

AOL has put a blocker on my ability to forward anything related to graphics, pretending it is "protecting" me when these are not advertisements. Then they delay answering my calls for up to 40 minutes at which time they "accidentally" disconnect the line. This has occurred at minumum of eight times - I've tried to communicate over weeks.

I signed up for a RISK Free 90 day trial with AOL. It would be $25.90 if I did not cancel. When I tried to cancel the first time, the man basically refused to cancel my account. he told me that I had 2 months to go on the free trial and I could call back before July 25 to cancel and get my money back. I called on July 18 and was told that I had switched my account to a different plan and was no longer eligible for the refund.

Want to cancel my Aol.

America Online has is charging me for Call alert. I emailed to have them cancel it but they have not and the strange is what they are billing me for is not currently connected on my phone. I called and emailed to cancel but I am getting the run around. I had a dispute with AOL several years ago where they were double billing me and I had to get the attorney general.

This company billed me for two accounts for over a year before I realized it on my account and refused to reimburse me.

I signed up for a 3-month risk-free trial with AOL on April 4, 2006. I called to cancel the service on June 6, 2006, and the rep told me that I was due a refund. Since I have not yet received a refund, I called today, and the rep told me that I was not due a refund, but he could credit my account for continued service. I replied that I didn't want to that but wanted a full refund; he suggested that I file a dispute with my bank--which I will indeed do. The cancellation process is in itself abhorrent; there is nothing risk-free about AOL's free trial, so I guess that would be a tertiary issue.

For two years, AOL double billed me for one account for a total of $600 plus. It's the old you had two screen names routine. Nothing is ever explained to my satisfaction and, of course, nothing is ever resolved. They are truly the best BUNKO artists I've ever encountered. My experience is duplicated thousands of times from every corner of the country.

When I purchased my computer in March, the packaging indicated 3 months FREE AOL. At the time I was between apartments, and staying with a friend. She did not have anything but dial up and since I believed that I had 3 free months with AOL, I decided to use the free offer. Except that it was anything BUT free. I was required to give my checking account info - supposedly so if any extra charges were incurred that it would be covered. But immediately AOL began deducting $28.60! I didn't use the service for more than a month and completely deleted it from my computer!

I received a letter from my bank stating that they had paid a fee of $25.90. At no time have I signed up for, or wanted this service. I need to know how I stop the payments being made directly from my account.

I had signed up for a 90 day FREE trial period for the AOL 9.0 and I installed the system on April 02, 2006 and gave them my debit card number although the CD states No credit card required. I received notification from my bank, Washington Mutual here in California that AOL had charged me for the 'free 90 service' a first month charge of $23.90 and this was deducted from my account on June 06. Then on June 09, I received another notice from Washington Mutual that the second month of billing had been deducted beginning June 01 and since I only had 35.00 in the account originally, the bank went ahead and paid this second amount because I had signed up for 'overdraft protection'.

I'm being bill twice. Aol is billing my visa debit card and my credit card.

I purchased an E-Machine December 2005. As part of the special deal I had to purchase 1 year of AOL services and they would send me a $125 Best Buy gift cards. Two months went by and I called AOL rebate center and they said that due to high demand they were out of gift cards and would be receiving more later.

I purchased a new computer for my mother in law for Christmas in December 2004. I signed her up for AOL on my credit card and had a 3 month free subscription. After three months we were getting charged by AOL for 23.90 a month. Nothing wrong with that I was expecting to pay for this subscription for her. Well I find out that my mother in law was getting billed for this account as well through her checking account!

I was on a trial period, before the trail period ended I called and cancelled, they are still demanding payment. When speaking with the Billing dept. then even noted that the account wasn't being used and promised to credit me. I'm now being sent to collection for $99. This is so unfair.

They have repeatedly called my home starting at 8:15 every morning. I have asked them to send me a bill. They said they don't have to. I have Verizon and have had them for 6 month.

My payments were $17.95/month. The first time after they took $35 out of my checking then this month they took out the $23.95 and this is not supposed to be the amount I agreed to pay. I only agreed to pay the $17.95 a month. I would like my account credited or I will cancel my membership with AOL.

I purchased a computer for my Father (who lives at a separate address) through Dell, with six months free AOL service included. After the six months were up, I was continuously billed on behalf of my Father for several consecutive months by AOL, using my American Express card number that I had used to make the Dell computer purchase!

I have been billed $25.90 by AOL 3 times for accounts which I have cancelled via fax and telephone. When I first noticed the duplicate charge in April, I called and was told that there were actually 2 accounts opened on the same day with different screen names. The rep said she would close 1 account and refund $25.90 and continue my trial period on the other account and refund the $25.90 as well.

I purchased a computer from Best Buy, they signed me up with AOL without my knowledge, a month later I was charged by AOL on my credit card. When I called them they refused to give me credit for this charge ( I never used the service). They told me I would continue to be charged and the only way to avoid the $24.00 charge I would have to sign up for their $9.99 service for DSL for a year. I refused and continued to fight to get my credit, which I never did. I have no reason to have AOL I have had DSL for the past three years.

My complaint against AOL is same as most people, but I do have a suggestion. Why do you not advertise on your website about the Fair Debt Collection Practices Act Paragraph 805 in particular that limits the contact the collector has with the debtor and if the debtor gives them written instructions to STOP... they may not under the law contact them any more. I think if AOL started getting thousands of these letters it would throw an additional wrench in their stew. Please do this...

In the beginning of March, I switch from dial up to DSL. with Verizon. I was to be billed 10.95 per month. Prior to this I was being billed 17.95 for dial up service. When I received my credit card statement I saw that I was overcharged and billed 17.95. When I spoke to Axel, he said that there was no record of the change and I said that I received confirmation of this change.

I cancelled my service on June 2004. The AOL agent gave me a really hard time to the point of getting into a screaming match. Now 2 yrs later I am scrutinizing my last banking statement and I notice a charge from AOL. Needless to say after getting in touch with my bank and getting statements dating back to 2004 I see that they had been charging my checking account 2 to 3 times a month anywhere from 28.90 to 30.90 per time. I am apoplectic.

I gave AOL my debit card to try the service for 30 days free and now that I have decided to go with another service, they are threatening to bill my credit card and their billing manager is not accepting mail. What do I do!

In August of 2005 I cancelled AOL. I paid a $14.00 cancellation fee and then I moved to Iowa City to attend college. While in Iowa City I never checked my bank account because I was busy with school and football. I assumed a responsible company like AOL would have taken care of my account.

AOL double-billed me, once on the first week and again on the third week of each month. These were taken from my account through my debit card. I phoned their 888-265-8003 number and cancelled my services and advised of their over-billing. Afterwards, I opened my account with BellSouth. Lately I've been hounded with phone calls (rude ones) and letters demanding $39.80 AOL says I owe covering the time period between my cancellation order and when they actually discontinued my account.

I first noticed the charge on my bank statement on March 20, 2006. I immediately called my bank and told them it was an unauthorized charge for $55.34 or something close to that. I reported the amount to bank's fraud dept and have recovered the money from them (my bank).

I called them because I saw 2 deductions coming out of my checking account each month for 23.90. When I contacted them they said that was because I had 2 screen names. I asked them why they would bill the same individual for 2 screen names and they couldn't explain it. I was never refunded any money as they said that they had a policy that would not allow them to do that.

I called AOL when I saw 2 deductions coming out of my checking account each month for $23.90. They said that was because I had 2 screen names. I asked them why they would bill the same individual for 2 screen names and they couldn't explain it.

I had a problem with AOL back before 2000, I had used a credit card to establish the account and canceled it before the first month was up, they still charged my credit card. I called and was told that they didn't have to remove the charges but would do it because they are good people. I might be able to get a more precise date but I am thinking it was in 1998 or so. They have been ripping people off for 8 years or more.

I tried several times to get them to cancel my account and they asked for info such as passwords and such that I did not have. but I did have my bank account info that they were billing and that did not matter to them, they would not cancel the account. I wanted to know why they did not need this info when they extended the free trail offer as they knew I was on disability and didn't know when I would be back to work.

Last year Ii decided to cancel my AOL account for 2 reasons. First, I was switching to a cable connection and I had not used AOL's services since I was a teen. Basically I just needed a web browser to surf the Internet. I never used any of AOL's features.

On March 31st of year, I signed up for a free 30-day trial of America Online. I only really needed it for a couple of days while I was moving from an old dialup account to a DSL account. About a week later, after I was on the DSL account and no longer needed dial-up access from AOL, I went to the AOL customer support portion of their website. I went there specifically looking for a number to contact for canceling their service - before the 30-day trial expired. To my surprise, I actually found a link, called Cancel Account. I clicked on that link and used it to cancel my account. I thought I was done with AOL, but no such luck. To my dismay, when I checked my bank statement on the 2nd of April, I noticed a debit of $23.90 to AOL.

I signed up for a 90-day free trial with AOL. I don't remember the exact day I signed up, but it was in mid-November of 2005. I used the service for the 90 days and decided to cancel because I could find cheaper service with another company. I tried to call the customer service number several times before the free period was over, but was unable to get through to a customer service representative. The offer I signed up for had the option of continuing for an additional month at a special rate of $9.99 for just one month. Since I hadn't been able to cancel my service, I continued to connect to the internet through AOL during the first two weeks of the month of March 2006 (which would be my $9.99 month) I sent a fax to AOL, canceling my membership as of March 15, 2006.

I am being double billed with AOL. One of my accounts has been cancelled, yet another screen name with the company is being automatically debited from my checking account every month. I have persistently tried to call AOL, but to no avail. I am put on hold for, what seems like an eternity, and NOBODY from AOL ever answers me. One time I was on hold for over an hour, but no one ever answered me. My cell phone bill will reflect these charges if anyone can help me.

AOL continued to bill me, even using a cancelled debit card and then a debit card I had not given them after I cancelled the service. I suspect they got the second card from my Time subscription. The bank credited me for the disputed charges. Now AOL is threatening to send me to a credit collection agency over $47. They refuse to answer my questions over the unauthorized debit card charges and when my wife called them the person was loud and abusive and then hung up. This occurred twice. What should we do? Wells Fargo was no help. Their reply about how AOL took the charge against a cancelled card was they are big and get away with a lot! It is sad because I was an AOL subscriber for twelve years.

AOL Is double billing my credit card , one on 5/12/06 one on 5/30/06 an one on 6/12/06. I have called to talk to them about it but I get nowhere with them. I have talked to so many people at AOL, that I cannot list all of the names. I also signed up for high speed with my phone company. AOL told me I had to keep them. For 10.00 dollars a month. My Phone company told me the was not ture. So I Call AOL and got nowhere again.

I received my bill and on it as another charge for $7.77 plus another charge for $1.28 for fees and taxes. That phone number is 888-849-3200. I am suppose to pay $14.95 per month since I am a member of AARP and I had a private firewall for $5.95 but they were charging me $23.31 so I called ask them to cancel the firewall and give me Call Alert instead but since then I have called several time to cancel Call Alert and held the phone each time 25 to 30 minutes and no one ever answered me so I am going to tell my credit card that I am refusing all payments but I'm going to pay them$14.40 and that is all. Thank you

I don't have an AOL account and my credit card is being charged 25.90 per month. I called AOL and was told that because I am not a subscriber, there was nothing they can do for me.

I cancelled AOL 5 months ago and they still continue to hit my credit card for a monthly billing. Today I tried for about 1 hour to get it cancelled again and they continued to transfer me to different departments with no success. They finally hung up on me. The only way, it seems, is to cancel my credit card and when they can no longer get paid they will get the message. I sure wish something could be done about this company.

I cancelled AOL by phone in April am still being billed for it. If there is a class action lawsuit I can be added to to please advise, otherwise just help me register my complaint. AOL has always been abusive to me. I have used their service off and on since they billed by the hour.

I found I was being double billed for a service I never had. Called twice and was on phone for 3 hours total. They wouldn't tell me how I was supposed to have signed up for this service in the first place. They said I would have to file a fraud complaint with them which I did. They also said the money would be returned to my account within 72 hours (it's been 2 weeks). They were taking money from both my wife's and my accounts (which are separate). I would love to know if I can file a small claims court case against them? I cannot believe someone can get away with this kind of scam. If there is any way you can help it would be greatly appreciated.

I was an AOL customer and I had the same problem with AOL failing to cancel my account as so many others. For approx. 8 months AOL continued to bill my bank account $19.99 a month, which caused bounced checks and the bank to charge me insufficient funds charges.

In June 2005 I needed to sign up for AOL internet service to use it overseas when leaving for a family medical emergency. Within a day, I cancelled the service on line. I found out I have been charged for the unused service monthly (the charges didn't start right away, so I missed them and unfortunately fell into the trap they were hoping I would (automatic payments from my credit card).

I was double billed by aol for over a year. I called many times and was told I was not even though I had my bank statement in front of me. Sent copies of bank statements to an address I was given in Florida, but have never heard anything. Changed billing account. I am now about to cancel AOL completely.

I called AOL to cancel my account and the man I spoke to absolutly refused to cancel it unless I gave him a good enough reason. I gave him several reasons why I wanted it closed and he refused to cancel my account. I asked to speak to a supervisor and he denied me of that as well.

I used to have AOL service for many months I noticed two different charges a month from AOL. When I caught the error and attempted to contact them I had at least an hour and a half wait.

I bought a new computer when I set it up it had AOL on it. I chose not to take the AOL service due to the fact that I do not have long distance service and I would have to have that for AOL service. They ( AOL ) has been charging my husbands credit card and once he cancelled the card they began sending a paper bill. I have called and told them that we did not have their service and they credited my husbands account for one month but they have now began to send another paper bill. They are saying that my services are going to be interrupted well it is really hard to interrupt service that we DO NOT have.

I was mailed a 'Service Interruption Alert' from AOL with the instructions to call them at their billing department. I DO NOT receive AOL or use their services. The notice stated my account as #0426091949. I called them and was transferred to their billing department to an 'Andra' who I explained that I did not receive services or use AOL. I did sign up for a 'FREE disk for only a short time/ approx 1 week/ in July of O5'.

AOL will not stop charging my credit card for services even though we've made several phone calls, as well as returned a signed cancellation request for ALL AOL services. Now they're telling me that I can't cancel this service only my husband can.

I have been told by AOL since November 2005 that since I have a high-speed service through Time Warner Cable I would be entitled to receive AOL for free. Well, this was never the case. They continued to bill me the $23.90 and recently the new rate of $25.90. I finally called American Express to dispute the charges. Unfortunately, Amex could only dispute the last charge.

I got a free trial and before that trail I tried to close the account as my computer had broken and as a single mom I could not afford another one. When I first called to cancel, I was hung up on after stating my request.

I called AOL in July of 2005. I talked to someone in customer service on the phone. I told them that I was on line trying to cancel their services but I was told to do it by phone.

I receive a phone call twice a day, every day, from AOL for almost a year. It seems to be in regards to a delinquent acct regarding a person by the name of Dominque with my home phone number. I've been living at this address with this phone number for one year.

My son, who has Autism, had an AOL account. I cancelled it for him in October, 2005 by phone. In April 2006, while checking over his credit card bills, I noted he was still being billed.

I'am being billed monthly by 2 different departments of aol. They have permission to take only $14.95 monthly. They are debiting my account at will. I called & complained now I'am being billed weekly. They will not refund my money as promised. They owe me about $200 for all the unauthorized debits they have done. Many promises by individuals working for AOL to fix the problem, never happens. They started debiting my account for services I do not have for amounts I did not approve! Who needs AOL to protect us agianst identity theft, we need someone to protect us agianst AOL! how do they get away with it?

When I started reconcilling my bank statements from 2005, I noticed that AOL had started taking their monthly fee out of my bank account again. I cancelled AOL in April 2005, and they stopped taking money out of my account for June and July. In August, AOL resumed taking payments of various amounts (some months $25.90 + $3.95 other months $23.90).

I am being double billed by AOL. I was billed on the last of the month and the first of the month.

AOL will not let us cancel our account and has been double billing us for over two years. I have been on the phone for 4 hours today to cancel our account. I have been told to call back in two hours, then I get disconnected.

An audit of our checking account showed that AOL has withdrawn from our checking account twice a month $30.92. Who can we contact to prevent this from happening, again?

I tried to cancel my account two months ago and despite my protests, the woman I was speaking with insisted I accept free services for the next two months. The connection was horrible and I could barely hear or understand what she was saying. She spoke faster and faster and I relented. This evening, I called again to cancel. The voice recognition system they use couldn't comprehend the letter "p" - the same thing happened last time - it kept repeating it as "e." After several calls and strategic attempts to get a live persons by pressing O O O - 4-5 times, I finally got onto the queue for a representative. A mere 45 minutes later, I was again given a sales pitch and had to plead with the rep who, again, I could barely understand, to please, please, please, stop pitching me and let me cancel. I finally have a confirmation number and will keep my fingers crossed that, unlike those who previously posted, I will not continue to be charged!

AOL has also been double billing me and I have not been able to find ANYONE who is able to help me. Also I have been trying to communicate with people who speak/understand very little English. Like several others, I am a single mother, and I have tried to cancel AOL several times, only to be given free months even though I specifically have told the operators that I did not want them. I never use AOL anymore. I have had SEVERAL overdraft fees also and am LIVID!

Had a free trial membership from aol. i canceled it before the free trial period ended. Now, 6 months later i received a phone call from a rep. from aol, stacy, which advised me that i had a 123.50 balance due which had been turned over to collections. I advised her that i had cancelled the membership before the trial period had ended. she said that there was no record of me canceling my membership. Now i have a bill of 123.50 that i do not owe but will go on my credit report. They keep giving me the run around everytime i try to call and resolve this. To my suprise after i recieved that call i looked up on my computer and found out that aol has a history of frauding and double billing their customers! How can they get away with this?

On May 21st I called AOL to sign up for on line services. I decided after talking to them that I did not want AOL and canceled.

TWX*AOL has double billed my bank account for over a year. I was also single billed for one year after requesting my services be cancelled on 1/4/04 and 4/1/05. I was billed up to 4/1/06. I have spoken with several AOL Supervisors and AOL Consultants disputing these charges and no one could explain these charges to me. I also have requested from AOL a written explination and I have not received one.

I have been doubled billed numerous times causing my account to be overdrawn and have incurred numerous fees because of this. This has cost me approx $200 in bank fees.

I've tried and tried to cancel my AOL music but it is nearly impossible. They claim they have a link on the website but it is nowhere to be found. I called several times over the phone to receive a recording to call back at another time.

I have been double charged on my credit card by AOL for 51 months. On April 24th, 2006, I discussed this situation with an Mr Manpe, the AOL billing CSR, who reviewed my accounts and agreed to the second account being charged in error and that the acount reflects no activity for the period in question, and that this would be reviewed by his supervisor. The credit in excess of $1200.00 would be processed against my credit card in 2 to 3 weeks.