AOL Reviews

aol has been double billing me for over a year.

I conceled my account Sep. 2007 and they are still billing me.

Signed up for a year of aol, 239.40. About a week later decided to go with free aol, already had hi speed cable. Called and canceled snd went with free aol and some enhansments,9. 99 a mo. went for 2 or 3 mo taking out the 9.99 ever mo but never got any of my 239.40. Called and now they tell me I am not elgible for a refund.

I was double billed for almost a year. I cancelled my credit card to stop the automatic billing and they used my other card (one I have given them the number of but no longer used b/c of the high interest rate) and they billed that card without my permission.

I had problems connecting with the internet. I called Technical support a couple of times to fix my connectivity, but they didn't know how to fix it. I waited for a week to be connected and they didn't do anything to fix my connectivity problem. I got tired waiting and I cancelled my service. When I tried to cancel my service they put me on hold for 8 minutes and I end up hanging up and calling again. When I called the second time and talked to one of the representative to cancel my service they put me on hold again and they hang up on me.

Today 6/10/08 I was reviewing my bank account with municiple credit union when I noticed I was charged twice for my aol account. One charge was for 25.90 and the opther was for 32.90. So I called and questioned why I was double charged and why two different fees. I was advised to call my bank and get copies of my staement and fax to aol and to send a letter requesting of them not to charge my account the fee of 32.90 which I should not had been charged in the first place. Then to have my bank call their company in regards.

Lost my broadband connection in February, 2008, spoke to various engineers around most of the continents for two hours on three occasions, also had an IT expert speak to them, tried to cancel my contract even htough it was ending as AOL could not reconnect me.

If anyone is having a problem with AOL taking charges out of your bank account or credit card since they are impossible to let you talk to a live person here's what I did. I called the 1-800-827-6364 and said I wanted to sign up with a new account. I got a live person in 30 seconds.

I had my first experience of being charged $25.90 on my credit card back in 02/08. After talking to my bank's fraud department they told me my card had been compermised and put a hold on that card and issued me a new card. Getting to a live person at aol was sneaky but it worked. When asked by the telephone promter if I wanted to open an account I said yes. Within 30 seconds I had someone on the line.

Aol sent me a bill for $103.60 saying the amount was past due and my subscription was cancelled. I never subscribed to AOL. He told me to write a leeter and fax it to them. I told AOL I dont have a fax machine and would not pay due to their error.Their customer Service representatives are extremely unprofessional and not to mention rude. I was told by AOL to give them a credit card number so he could reinstate my service. I explained to him I would never give him any information about myself since he already had it anyway.

Aol sent me a bill for $103.60 saying the amount was past due and my subscription was cancelled. I never subscribed to AOL.

I have been dealing with AOl double and triple billing me since 2003 I cannot even tell you the amount of money they have stolen from my checking account. I was told by AOL to submit all my bank records to prove they were even billing me, I did at my expense. Finally in 2006 they sent me notice that I will be credited 3 months because that is all aol allows. NEvermind I had been disputing it since 2003.

My wife and I are a American couple living in Germany since Oct 2003, On 12 August 2005 we contacted AOL to cancel our account since we have a hard time acessing and using the account here, and wanted it closed, it was being billed thru a secondary account we have back in the states, Apparently the CSR gave us a month of 'FREE SERVICE' which did not close the account, We have never received a billing statement of any type thru AOL, Again in early 2007 we again contacted AOL to cancel the account, Which they did not do,

In August of 2006, I got an email that AOL would be free as long as you had a broadband connection. In September of 2006, I called to cancel my account with AOL an they said it would take about a billing cycle for me to see the change. November 2006 still no change. I was going through some hardships, had 2 deaths in less than a year including my mothers so I wasn't looking at my statements until now, still no change. I have been billed $16.95 per month since September 2006 till June 2008.

In August of 2006, I got an email that AOL would be free as long as you had a broadband connection. In September of 2006, I called to cancel my account with AOL an they said it would take about a billing cycle for me to see the change. November 2006 still no change. I was going through some hardships, had 2 deaths in less than a year including my mothers so I wasn't looking at my statements until now, still no change. I have been billed $16.95 per month since September 2006 till June 2008.

I had called AOL wishing to cancell my membership in 2006 because I ONLY need to use AIM which is almost like using MSN which is used to chat with whomever is on your list. When I mentioned to the AOL rep that I was cancelling AOL because I didn't want to pay what I believe at the time was about anwhere from $14 to $21 the AOL rep told me that I can have AIM for only $9.95. It sounded like a great deal but since AOL doesn't tell you that AIM is for FREE I ended up paying $9.95 per month for the last 2 years. Upon learning how I was decieved I called AOL and cancelled everything though I can still use AIM as it is FREE.

I am being double billed on my aol account for many months. I just noticed two amounts when looking at my bank statement while preparing my taxes. After reading all of the complaints I am freaking out a bit because it seems like AOL is not refunding any money to anyone. In my case, the amount ranges between $900.00 and $1000.00 which is a huge amount for anyone these days. When I called the live help, they gave me the same complaint number that is given to everyone. They also said that I had two accounts. I never authorized two accounts and I have been on aol since 1998.

I have been an America Online customer for some years my account was opened on the 30 of the month I use electronic payment now with my direct deposit that comes in on the third I have been forced to pay over draft fees I have asked AOL if they would change my monthly payment they absolutly refuse although the request for payment comes on the first sometimes second which means that the deduction happens one day before direct deposit 35 dollar charge the Bank keeps sending me back to AOL and AOL absolutly refuse to do anything I'm a fixed disabilty income

Our AOL service had disintegrated to the point of only momentary online activity before shutdown or freeze-up during the last three months of service. America Online Customer Service could not be reached before internet interruption. Could not upgrade from AOL version 7.0 to version 9.0 because of download failure. Made decision to discontinue service with AOL. Several attempts made to do just that, but we are forwarded to a myriad of AOL Customer Service deparments.

AOL double billed me on my account and said that they did not offer me a 30 day free trial, however; I still have the package with the promotion details. Then, they told me that they billed a month ahead of time and refused to credit back my account for the month of June they billed for when I cancelled my service today, May 27, 2008.

I request that AOL stop billing me for an account that was cancelled 10/1/07. I spoke with AOL representative Amanda who cancelled my account and assured me my credit card would no longer be billed. I received a statement dated November 8, 2007 at which time I called again and was told my account was closed. My credit card was then billed for three months in February of 2008. I filed a dispute with my credit card company and was credited the money back. See attached letter. I now have received another statement stating I owe $87.15 and my credit card was charged again. I CANCELLED the service back in October of 2007.

I had encounted a problem with America Online with a overcharged billing error. As of May, 2005 AOL begins deducting two to three payments a month out of my account. Some months two payment was taken out and other three payment was deducted. This transaction went on for appromately one year before I discover that this money was taken out of my account.

I had encounted a problem with America Online with a overcharged billing error. As of May, 2005 AOL begins deducting two to three payments a month out of my account. Some months two payment was taken out and other three payment was deducted. This transaction went on for appromately one year before I discover that this money was taken out of my account.

i called and told them to cancel my account in October of 2007 i just took a good look at mt account and they are still billing me. i have dsl with bellsouth but are getting money taken out of my account from aol. i want my money back they took from me.

As of April 1 2008 I was informed by AOL customer service phone service that they had been charging my bank account for services, email specifically, when they had made AOL Mail service free for back in April 1 2007 (approximately). I kindly requested a refund stating that I didn't use the internet dial up service for that year and I only used the mail system of AOL. My request was not received graciously.

I am writing regarding fees that have continued to be electronically deducted from my account despite the fact I ceased being a paid AOL Internet customer two years ago (and I was forced to continue payment upon yesterday to continue a dial-up service that I do NOT have until May, 2008)

I had my mom call and she told the guy that my account has been closed for 2 years and I had my daughter look at my bank statements and I have been charged 11.95 a month ever since! They said she called 2 months ago and reconnected, he took off 2 months and told her she now has free AOL-again she does not have a computer. They owe her years of monthly charges and said she had to fax over the years in question! My mom has been ill and cannot afford this every month and has not had a computer for 2 years! This is nuts they know she has not used her account, so why charge on a closed account.

The bottom line is that I cancelled my account in February of 2007 because I no longer wanted AOL services. I keep getting charged on my credit card though! Last year, both my wife and I made several phone calls to AOL, speaking to representatives about the account we cancelled our account in February of 2007, but we were still getting charged on our credit card. AOL representatives were telling us that we were not getting charged and that we did indeed cancel our account. But it kept happening, our bank statements kept showing withdraws from it and we kept calling.

I used an AOL CD-rom that has 1175 hours free for 50 days on it. I installed it on May 2 and I've only used it for les than one month. Already they are saying that I owe them $25.90 for a whole montha nd that they are charging me as a pre-paid acount.

I along with many others have had difficulty cancelling my AOL account. I suggest a class action suit be initiated against AOL for unfair practices.

Their aol anywhere webmail service [is bad] to be quite honest, with frequent "not responding" errot messages and VERY long (1 + minute) dealys in opening emails. Also, they do not seem to have any complaint process in place for those of us that wised up and switched to the free aol after getting tired of being gouged for [bad] service! No economic damage - unless you want to count what my time is worth! These guys wer once the top dog in my book, I have completely lost confidence in them and soon may be switching entirely to the free (always has been) and better YAHOO Mail service.

My service was cancelled by AOL for terms of service violation. I've been a paying member for 8 years, in good standing. On 5-13-08 My son attempted to sign on and was denied, after contacting the number listed(Customer Service) three times and getting disconnected twice. I was informed that I violated terms of service for using the word idiot on an open blog. A blog, that on any given topic contains works deemed vulgar and personally offensive by common accepted standards, however I have never seen the word idiot, in what ever context, considered offensive on a common moral/legal standard.

I called and cancelled my aol account over a year ago. I am still getting billed $32.90 a month for a service that I don't even use anymore.

It is been extremely difficult to cancel the AOL service.

It is true, trying to discontinue AOL is deliberatly difficult.

It has been a nightmare w/AOL. I cancelled my service in March of 2006 (That is another nightmare) because I moved to another area and went with another provider. @ 8 months later or so I was contacted by a AOL Rep stating that I owed them money, to which I explained their error because I cancelled service in March.

They have been double debiting my account each month for at least the last 7 or more years. I've asked for my bank not to allow the transaction, but it does no good. I want to stop this. Can you help me with this? I am tired of paying for a service I haven't had or used in 7 or more years. I don't even live in state or the house where I had the service or the phoneline anymore to which it was connected. The reason I had it was so my daughter could do research for school. That was when she was in junior high. She is now in her junior year of college. I am a single mom and do not currently have a job. This is causing problems with my bank because I do not have sufficent funds to cover the double debit to my account. HELP ME PLEASE!!!

We've subscribed to AOL for many years but I can't deal w/it anymore. [They] have NO one who monitors the responses to news that [they] print. Because I'm plan- ning a trip to Burma, I was most inter- ested in the devastation it just experi-enced. What do the comments about it say? Read it, [people] are using it to discuss politics. Another person complained of it in that column but [AOL is] unaware of such. [AOL] incompetency forces me to subscribe to a different server.

I noticed I was being billed 25.90 on my child support debit card for 3 months from AOL.I called and they said I had two accounts.I said no I do not.They told me the scrren name of the account.I said no I do not have two accounts.The women stated it was not being used and she would credit the 3 months back to my card.After some time pass I checked and was not credit the amount.I called again and the person said it takes 10 to 20 business days more.

I have had funds withdrawn from my account by AOl for the past 7 years against my wishes. AOL have also double billed (twice monthly) and no services have been recieved.

I cancelled aol subscription 2 years ago after getting verizon dsl service. When Suntrust Bank replaced my credit card in March( Sweetbay supermarket card thefts),I was surprised that AOL wrote for a new billing number. Apparently, they have continued to auto bill us for two years, and my wife who pays that credit card, didn't notice. Now AOL wants$25.90. I dispute this, and AOL owes us TWO YEARS FRAUDULENT AUTO CARD BILLING. It should be primafacia evidence that anyone will DSL service wouldn't any more use AOL.

Back in 2004, I used a CD I received in the mail to try AOL's service. I liked it and continued to use it for a few months. Well, I decided to change banks, go from Telephone Credit Union in OH, to Navy Federal Credit Union, so I switched everything over to Navy Federal and at that time, I found a cheaper email service so I called AOL to cancel my service. At that time, I had approximately $30 in the Telephone Credit Union account. So, I decided that I would leave it there for a rainy day. Well, because I didn't close the Tel. Fed. Cred. Union account, I continued to get my monthly statement (or so I thought). I did not look at the supposed statement because I knew that I cancelled everything. Well, about a year or so later, I decided to actually look at my TCU statement to see how much interest I had accumulated and saw that I had a huge negative balance! I now owed TCU approximately $300! And they came from AOL!

I noticed that I was being billed by AOL for service that I had not been receiving since march 2007. When I called to get a credit the customer service department said that I could not but that I would receive a form in the mail to complete. I had 30 days to complete the form. The form has not arrived to my address and 30 days will be up shortly. I looked at my March bill and not only were the funds not credited I was double billed for March 2008!

I called the billing number to cancel an account. When I told them My Mother had passed asway and I needed to close her account they said I had to transfer the account to my name first and then cancel it. I do not want to do that so they refuwed to cancel the account.

I have been notifying them to CANCEL my account since Dec. 2006-2007 and again this month.... via email ... and they are still charging my bank card. My bank (Wells Fargo) won't stop it because they say I initiated it originally. I have emails to substanciate my claim that I've attempted to close my account.

I keep getting cut off when I'm downloading info or music that takes a while. I was downloading a 48 page document and cut off from the last 14 pages. Plus several times when I'm downloading music which I pay for I get cut off and told I have been cut off because it's idle time.

For past few months I have experienced problems whilst using the internet. Mainly AOL freezing on me and losing documents when I'm halfway through them. I phoned AOL about the problem in past and Called to with draw my contract as the company has NOT provided the service advertised. Was told I won't experience anymore problems, offered a months free service after being moved from pillow to post and spoke to NO less than 3 different people. Last one I spoke to, I asked for my MAC code(WHICH I WAS TOLD WOULD BE EMAILED TO ME IN A FEW DAYS). Which to date I am still awaiting. Also I was informed that I would have to pay the reminder of my contract to leave them which is highly unaceppable as the problem lies their end. He gave me his email address to contact him if I had any more issues and surprise, surprise when I tried it. There is NO such email address. Im far from happy with this situation and eager to leave AOL and Join a better internet supplier.

I tried to cancel my AOLaccount after signnig up only after 3 weeks. I signed on to the $9.95 month plan and cancelled on line. I had recieved a letter fom AOL confirming my cancellation and no charges were billed. I then recieve a bill for $25.90,in which was rejected by my cedit card. AOL had decided to put me on a $25.90 amonth plan,rejecting there 1 month free trial service and stating I had signed up for there premium plan. Contated a represenative in which I could hardly understand his language, and he defied me and stated i could not cancel on line and my credit card would be billed or sent to a collection agency.

I cancelled my AOL account in mid February 2008 that was billed through my VERIZON telephone bill and AOL.COM did not cancel the account with VERIZON. I now have a delinquent bill and cannot reach a PERSON to speak with at AOL.COM. I get an automated voice menu system or no response on the internet since my account is closed.

I had direct billing of an AOL annual account for 8 years. I was waiting to change to a free screen name at the end of my account period. When I was told my account was due, I switched to a free screen name. I had closed the direct billing checking account. AOL tried to bill it then tell me that they had renewed my contract. The result was that they continued their difficult cancellation policy by sending me to collections.

Today is March 28th. I canceled AOL on 8-1-2006. I just looked at my statement and they're still billing me. I went back over the time frame and find that they missed a month but they've been billing me ever since. Jeffery tells me they stopped billing me in August when I canceled but it's being taken out of my account. He says to send them my account statements for the time frame and he will turn it into there fraud department.

AOL has been double billing me for years. I have called them a dozen times and they still do nothing. AOL owes me about $930. How do I get my money back?

I called December 18, 2007, to cancel my AOL service; and after going through a lengthy automated system, I was given confirmation #936293618. I thought great! But, oh no, they continue to withdraw funds monthly from my bank account. I tried another phone number, and after 15 minutes they told me my plan did not have phone support of any kind and that I needed to go to the website to figure out how to do it.

I have been trying to cancel my aol account since march 12, 2008. I called to cancel that day and understood from the phone rep that they would cancel but that it took some time to process. Then she shifted into asking why and had I called for tech support and what else aol had to offer, ie. a sales pitch quickly evolved and finally I just told her I had no time to listen and hung up. Several days later an email from aol showed up referring to the call as a request for tech support and asking me to fill out a customer satisfaction survey. There was also reference to a cancel.aol.com website to cancel your account. I went to the web site to cancel and none of the options allow you to cancel entirely your contract with them for internet access. I then went to the survey site, ready to give them a piece of my mind. No chance. None of the questions allowed for anything resembling accuracy about my experience with them nor the basic problem I encountered. The only avenue to express dissatisfaction was about the performance of the phone rep, who was only following orders I am sure.

My daughter, who is a US Airman, was stationed in the UK from 2003 to 2005. She has been back in the states for three years and we have all been trying to get AOL to quit taking money out of her account. Three Years! We've written letters and emails to AOL, we've written emails and letters to the bank and it's still going on.

I wanted to cancel my subscription to AOL but they would not let me. I've made them aware that I do not understand the extra $4.95 that all of the sudden was added to my $12.95 account.

I have been trying for months now to get my AOL paid account cancelled. There website does not allow you into your account area stating you do not have site permission even though you are signed on. There electronic cancellation link also does not lead anywhere, if you click on it it takes you to a copyright infrigement complaint form. There phone system sends you around in circles and you never get to an operator. Being desperate I downloaded a cancellation form in PDF format, completed it as required and fax it as instructed.

I have been trying to cancel my account for about two years, and AOL still takes money out of my bank account each month ($9.94 + $24.95). It adds up. This month we didn't have enough to cover it, and the account bounced, plus the bank charged us $22 for each withdrawal. This i sjust making me sick. We have enough to deal with just keeping our heads above water paying our mortgage and other bills, plus buying food. Please help us. I looked at other complaints of AOL customers, and there must be 100 of them.

I called AOL on March 4, 2008, to ask for my dial up to be canceled. I had been with AOL for at least the last 7 years or so. I finally got DSL/Verizon this month. So I didn't want to be paying for both services. I spoke with a guy named John. I even got a confirmation of the cancellation. Well to my surprise, the next day I get an email from AOL saying they were happy they resolved my customer service issue. I immediately went into my account online and see that they are not canceling my account and that it is due to be charged again next month, April 3, 2008.

I recently had difficulties with my DSL service and called AOL to rectify the situation. I was then informed that we were being billed for a service that was no longer provided. This problem had never been notified to us in the past, and we had been making our monthly payments as usual. We also discovered that we were still being billed for dial-up service, which we had not used in years since we were using the DSL service. We always wondered why we were paying so much for AOL since we never received any statements, and we had automated payments. This time we asked if there was any way to rectify the situation and possibly receive a refund for the services that were paid for but were not being provided. We were told that this could not be done because although the service was not being used or no longer existed, it was still our duty to contact them for cancellation.

I canceled my account with America Online on 11/27/07. I have been billed three times since--twice to my credit card and once to my checking account. This caused overdraft charges on my credit card.

I tried the 6 month free trial service on 11 Aug '07 in Canyon Lake, CA. I was unable to get on line and ultimately had to use T-Mobile to connect. I contacted technical support at AOL and was told to contact my phone service provider. I called on the 12th of Aug. and spoke with a lady who assured me that the service would be canceled, and I would not be billed. I noticed on a week ago that my bank account had been over drawn and was at a negative balance. Turns out that AOL made a withdrawal, and it resulted it another check bouncing. I tracked the charge down and called AOL. I was told by Mark that he showed no record of my canceling the service. I asked him if he showed any activation of the account or usage, and he said there was no record of that. If I order cable and never turn my TV on, I would still have to pay.

I opened my bank statement 3/3/08 and saw a $25.90 amount on the statement which shouldn't have been there for AOL. I've HAD FREE AOL service through my Time Warner Roadrunner Service for over a year. So I called them and got some foreigner WOMAN named Grace who I couldn't understand. Since I usually had someone else balance my bank statement, little did I know this amount had been on my statement for at least 5 months. It formerly had been included in my TW bill with no problems. I told them to take the amounts off. She said she could take two off. I later found out she only took off one. Two days later I get a letter saying it was taken off, but I was still going to be charged that same amount despite a conversation that I said NO, absolutely Not. I live on disability. I can't pay Time Warner $44.96 and AOL $25.90 for simple internet service. The next guy also sounded like he was from Pakistan and was hard to understand. He finally set up the $9.99 plan. He kept saying I never called them to cancel them when I went with Time Warner. How come I didn't get billed for over a year then?

I have emailed them several times, as they are double billing me each month for $32.90. I have contacted my Comerica where my account is and asked them not to honor their request for drafts from my account. When I try to locate the 800 number, it is no where to be found on their pages. I contacted them today, March 4, 2008, again. I spoke to Rep. Ivy and Roger her supervisor. Ivy transfered me because she could not handle my request for a refund on the double billing. I requested a refund and to have my service canceled due to the over billing. Roger told me that AOL cannot handle the refund, verbatim. I am filing this complaint due to the monies that are coming out of my checking account, and they will not stop taking funds out of my account. I wish to cancel the service which has been deleted from my computer over the last 6 months. I plan on contacting the Federal Trade Commission as well as the BBB in Southeastern Michigan.

I canceled my account on 12/20/06 with AOL. I received a letter confirming the account had been closed including confirmation number. One year and later, they continued to charge me since they still had my bank account number. The bank could not stop payment coming through my account. I tried calling the company several times and talked to machine after machine. Got lucky and talked to a representative about the problem; she said the account had been closed but did not know about the charges. She asked me to send her a copy of the letter I received and copies of banking statements showing the charges. I sent them, and the charged continued without hearing from the company.

I initially called on 1 Feb 2008 to cancel AOL services. Then I went on-line and performed the cancellation as suggested by the operator. Today, 1 March 2008, I checked my account and it was debited $25.95 for AOL services. I called again to cancel and to receive a refund of the misappropriated funds, and Issac (no last name given) stated that there was no record of my cancellation attempt, but he would cancel the account and gave me a cancellation number.

Signed up for free email using AOL's Bring Your Own Domain Name feature, which allows you to set your AOL email account according to your business domain. So, I signed up using a name, and that works fine as an email account. The problem is, I didn't register my domain name first with an independent register service (go daddy, for example). Now I want to use my domain name to host a business web site I am developing, but when I go to establish this in my site, I'm booted because I'm being told AOL has a lock on the registration of that domain name.

When my husband Francis died, I canceled his AOL account. I recently realized that for the last 3 years, AOL has been billing me for an account they closed in March 2005. When I contacted them, they agreed with me it was THEIR mistake. However, I have not received any forms or rebate on the $14.95 per month charge (had a senior rate) for over three years.

I called AOL to cancel my service. I'm still not sure that it was canceled as I was so angry after 9 minutes on the phone, I hung up. I called on 2/28/08 and finally got a live person that kept saying "you have been with us for 8 years and 11 months lets see what I can do for you".

I have received emails from AOL indicating charges of $0.00. For years I assumed I had free service. I saw on my credit card that I was just billed over $200 for service. I called. They said I never called them to say I had broadband and to cancel my service. I explained I had no reason to as my email bills were zero. They said I could keep my AOL service and email for free since I had broadband, but I had to ask. They refused to send me copies of old emails (last 12 years) indicating my charges. They have been charging my credit card for years. I am sure thousands of other people are eligible for free AOL since they have broadband but have not asked.

I was charged $51.80 on my visa. I called to have it refunded because the account was not mine.

My American Express card was billed by AOL for $25.00 for TWX*IIA AIM CALL OUT on 12/31/07, and I never signed up for this service or authorized this charge.

Our hard drive blew and could not be fixed. We bought a new system. Aol user ID and password would not work or allow us access. We had to create new account with new ID and password. This was in 2003. AOL has been charging my credit card for both accounts $23.90 per month. Have called several phone numbers from New York to Florida to cancel old account. They have been double billing me for 5 years. I finally canceled my credit card and got a new one to make them stop. Now they are sending letters stating they are assigning this account to a collections agency. I called them again and was told I have to pay or it will go against my credit. I told them how about paying me back the $1,434.00 charged to my credit card. This was contested with credit card company many times, but AOL always seems to get around the system.

They refuse to cancel my service and keep charging my checking account. They have bullied us on the phone and keep sending a bill for $19.95, even though I canceled last year!

If I had an address or phone number for Aol I would give it, but I do not. I have been trying for over 1 year to find a way to cancel the Aol Internet service, and there is no place on the search to find out how to cancel! Please, tell me how to cancel AOL service. On the AOL welcome page there is a help on the toolbar; it has AOL account billing which takes you nowhere.

In Nov., 2007, I purchased a Dell computer. Through Dell I was offered six months free dial-up with AOL. I signed up and was asked to submit local #s, which I did! On Dec. 24, '07, my phone bill came from AT&T with HUGH long-distant charges for dial-up. AOL switched my local dial-up # to a long distant carrier! My phone bill for those services were $302.22. AT&T waived that amount. Then comes Jan.'08 bill. Another $506.05 that AOL made for me! I'm a 62yr. old lady with multiple sclerosis, living on a fixed disability income of a mere $690 a month. AT&T refuses to help me anymore and told me to get AOL to pay it. I've called AOL and they REFUSE to pay my bill of over $500. It was AOL's fault for sneakily switching me to a long-distant carrier. I had no idea they had done this! Plus, AOL deducted $4.99 out of my checking account without my permission. I didn't owe that to them anyway because I signed with them for 6 mos. FREE in November. I desperately need your help to get this phone bill paid. It wasn't MY fault that AOL scammed me! Thank You.

I bought a new computer in June of 2007 that came with 6 months of free AOL Internet service. Against my better judgment, I provided my debit card number to get my internet set up. I couldn't understand why that was needed if the service was free. Now I see.

Aol was charging me $6.00 to pay my bill with my checking account. I was using a credit card, but they sent me a e-mail stating that I need to give update information, so I did. At no time did they tell me that there was a charge for checking.

I canceled my AOL account over 5 years ago but was continued to be charged for some secondary account that I never used. I attempted to cancel that and collect a refund. That account was canceled and it reverted back to my main screen name account that I had canceled years before and started charging me again. This has been going on for years and I cannot get them to stop billing me!

I am being billed $29.85 a month for a free service by AOL. They are charging me through a credit card that is brand new, and they do not have the authority to use it. I cannot contact them unless I start a service for $9.95. I do not know how they got this information, but it is FRAUD how they tag unto a cc without permission!

I canceled my AOL account several years ago, and TWO MONTHLY CHARGES ARE STILL BEING DEDUCTED FROM MY ACCOUNT. I have not used AOL in years. I do not even remember my login or passwords. I should be paid over $1000.00 reimbursement from AOL.

For the past year Aol Service, has been billing my Credit Card I've canceled my credit card 4 times. I put blocks on the Aol from charging me with the credit card company. I have taken many steps with the credit card company as well to take care of it. Dealing with all their fraud departments and supervisors. Yet still every month a $9.95 fee shows up. I've had Aol once in my like like 3 years ago. I did not even sign up with this credit card though.

I found out by my bank that AOL was charging me 3 times in one month and 2 times in 2 months, so I called AOL on the phone and was told that it was not their fault, that it was another person using my info to have an account. But no one is to have an account except me. And the rep. who I was talking to refused to let me out of AOL or to reimburse me for all the charges and the bank fees. I only had signed up with AOL for a 3-month free trial period, and after that 3 month time they would not let me on my on line account.

My wife uses an undisclosed distribution list to send emails to her friends. Our emails are for personal use only; we don't use them for advertising or any related business need. AOL threatens to block my service provider using the excuse that someone is complaining about SPAM. AOL does not give us any information about who complains, even though they would have to have that information if true. We have communicated with everyone on the list with an AOL address and none know what is happening. It is our belief that AOL is using the SPAM complaint as an excuse to threaten us in disclosing the distribution list so they can send SPAM and send junk mail out.

We bought our first computer in 2006. It came with free 60-day trial with AOL--just sign up. We signed up but canceled before 60 days went out, to go with another provider. Here it is 2008 and just found out Aol has been charging my bank card a monthly fee for service never used. If you or I do this kind of thing we would be serving time for theft, so how do they get away with it?

I received a charge on my credit card out of the blue for $29.95 for AOL services. I contacted credit card company as unauthorized charge so it was taken off, but now I received a bill for outstanding balance. I contacted AOL, as the only time I had an account with them was when it was free with the new computer; and we had to use them to access the internet to set up an ISP account with a server of our choice. The representative on the phone asked if I had ever called to cancel service. Well, no, but I was not notified of charges either, until it appeared about two years after our purchase of the new computer. The representative, Judy, had to talk to her supervisor. My account was terminated effective 1/31/08, but I STILL OWED THE $29.95. I opted to get an address to mail a check because I did not want them authorized to use my VISA account.

I have been double billed by AOL 12/3/2007 and 12/31/2007. My billing date is supposedly 1/18. I have exhuasted myself tonight looking for a telephone number or online customer support for billing concerns for AOL. There are NONE. That is unbelievable to not have billing support for your own company. It isn't honest.

We switched from AOL to Time-Warner DSL cable. Time-Warner said that since AOL was a part of their company, we should not be billed separately by AOL and that I needed to contact AOL. We are still being billed separately by AOL. I have double billings on my credit card every month. I have repeatedly tried to contact AOL to resolve this problem, with NO LUCK.

AOL would not issue a refund for an unused account (they could tell that the account had been inactive for 3 months). They tried to tell me that if they gave a refund to everyone that asked for it that they would go out of business! Then they tried to get me to sign up for their $9.99 dial-up account and I asked them why was I being charged $25.90 for the dial-up?!

I used AOL as my internet provider for a number of years with no problems, then all of a sudden an additional charge of $4.95 was being debited from my account every month for something called AOL premium services. It took me 6 months of phone calls and emails to get someone to cancel the premium service and issue a refund; this was Nov. '07. Then in Dec. '07 I canceled my AOL service completely, and of course I was billed again for AOL premium service. I have contacted AOL over a dozen times to get a refund again, and cancel this charge, but absolutely no one will help.

In May 2007, I canceled AOL DSL service when they were unable to repair it (stopped working). I changed to a free AOL account then and got a Comcast account. The AOL billing continued in June, and I was unable to cancel via the 800 number. The representatives kept telling me that I owed them nothing and that my account was a free email account. This continued through December, and I could not find a way to make them stop. I finally disputed through my credit card company, but the billings STILL continued. I finally canceled the card and got a new one. Now in Jan. '08, they are threatening to turn the debt over to a collection agency. The billing was for dial-up, which I never ordered. Their claim was that it was started under another screen name.

I have been trying to cancel my account for a year now. I am getting the run around; I write where I am supposed to and am still getting billed.

I have been trying to cancel my AOL Internet Service, and I cannot find any way to do so. We have a new service, and I need to get this bill off of my credit card. I have tried every way and every number I can call to try to cancel this account.

Since Aug. 2006 through Nov 12, 2007, I have been double billed $25.90 for services. I canceled AOL Services and set up internet services with Bellsouth (now AT&T) on Dec. 12, 2006. After finding this out, I received another cancellation number from them, and a month later (Jan. 2008) found another charge on my account of $25.90. The Rep I spoke to (Ruskin Anto) said that I had two accounts. Why would I have two accounts? He stated he would refund me for only the last 2 payments and said that was their limit. (which has been done as of 1/16/08). There are many discrepancies in all this. I have all documentation and bank statements to prove withdrawals twice a month. I've since then written a letter to the billing dept with cc to the Corporate Office and a letter to Governor Charlie Crist's office.

I attempt monthly to discontinue services, but only automatic help is available and they continue to bill me monthly for 1 year. This is taken from my checking account.

I had AOL for a 6-month free trail. I canceled them on 10/2/07. They said that it would take effect on 10/21/07. I have an email from them canceling the account and changing it to a free account because I have Optimum Online. AOL has continued to charge my credit card for the last 4 months. After repeated attempts to contact them via telephone, with only to have dealt with many disconnected phone calls, I feel that I have no choice but to file a complaint before it gets out of hand.

I bought new computer in Jan '07. It had free 90 day trial for AOL .If you cancel before 90 days it was supposed to be free. Now AOL is saying I owe them money and turning me into collections--Allied Credit, I believe they said. My credit is excellent. Can they do this?

I never signed up for AOL,and they charged my bank acct. I went to my bank and filed proper paperwork to have it removed. Then I received a bill from AOL. and I refused to pay it, only to then have collection calls start. I REFUSE to pay this; it has yet to show on my credit report, and I hope it doesn't. It's a shame I'll end up having to pay this to save my credit.

I had been a subscriber of AOL for over 10 years. After experiencing problems with their DSL service that no one could resolve, I terminated my service on 8/9/07. It was very difficult to cancel the AOL service, but finally I was allowed to do so and was given a confirmation number. I was on an annual prepaid plan and was told that within 7 to 10 days, I would receive a credit on my card for $179.55, which represented the unused part of my annual charge.

I had canceled my account, but they have no record of it and took 3 payments of 15.99 pounds: the 1st one on 01-01-08 and 2 payments on 02-01-08. I talked to my bank, and they were no help. I phoned AOL, and they said my account was still active based on an old debit card number that was canceled; and through this they still took payment. When I phoned they didn't have any record of my address, etc., but they just had old card information. Since they said I had failed to cancel it (i.e. they had no records of the cancellation), it was all my fault even though I was dully diligent in phoning to cancel.

I am being charged over $300 for what they say was an account opened on a computer with their trial software. I have never used AOL and have been an Earthlink customer for years. These charges are showing up on my Verizon phone bill.

I was with aol for 2 years. Then some months ago I got an email from them saying that as I was a valued customer my aol silver would go down from $17.99 a month to $14.99 a few months. After this I went over to talktalk phone and free broadband. I was asked to pay $74.95 as I entered a new contract with AOL, I was not aware of this at all. I told them that this was not mentioned and told them I had the original email they sent me. Within an hour, my emails were closed down along with all my important saved emails. Then the account was closed down altogether. I got a letter on the 10th of January 2008 saying that they have been trying to get hold of me for 2 months and I didnt respond. I didn't get any letters until 10th Jan 08. In the letter it said that if I didn't pay within 10 days it would be sent to their debt collecters agency. I phoned them on the 10th and they have already done it. They won't talk to me as it's not in their hands anymore. I explained I had 10 days in which to respond and they said hard luck, they have done it and sent it to debt collectors. I've sent 2 emails and they won't respond.

I was being doubled billed $25.90 and $9.95 for the last 26 months.

I was double charged for several years and they continued to bill my card even after the account was terminated.

I received a bill from AOL saying I owed them $104.00, and that I had went over the unlimted minutes! They started charging me $ 2.00 per minute. Then they withdrew from my checking account on, 12/06/2007. I called and talked to a representive who said that it was mistake and that she supposely deleted the charge of $104.00, saying it was a mistake and that all I had to pay was $9.95 per month.

After 3 requests over 4 years to have my service discontinued , and assured that it was, has cost a very disabled woman, who depends on the church for support and survival, was cheated and lied to. She can't even buy food. The charges continue to be debited even afte reassurmnet that a reimbursement would be credited to her ch acct. or a check in the mail over 2 yrs ago.

I downloaded the new version of AOL, and I hate the ads and all the business around the email site and everywhere. I also could get a background to add to my email, and that's gone. How do I get the old version back?

I am very upset at AOL. They made it very easy to start my account but when I tried to cancel it they kept giving me the run around. First I followed the instructions on how to cancel and then I am at some screen about how to upgrade my account. I can never seem to get in where I need to in order to stop payment from my banking account. Is there anyway to make them (aol) pay their customers in a law suite for all the practices that they have even when they have been ordered to stop these type of practices?

I have been double billed by an AOL for an account that was originally activated June 3, 2004 but canceled within the 30-day free trial period. In July 2006 this account was somehow re-activated, and I have been billed an additional $25.90 a month for service that was never used. There has been no activity on the account since it was reactivated. I called to inquire why I was being double billed several times, and was told that I was not being double billed. I sent a letter in July 07 with copies of all of my credit card statements to try to resolve the double billings and never heard from anyone or received any credit. It wasn't until I started reading online about other people that had double billing problems, that it dawned on me that maybe an old canceled account had somehow been reactivated.

I have canceled my AOL service for over 6 months, and I am still being charged. Check my account and phone number. I have not used it. I thought It had been canceled, but I recently noticed my bank statement and have been charged every month. My number has been disconnected, and I no longer live at the address. AOL has been charging me for a service that I canceled and haven't used.

I had AOL for a brief time in 2005, when it was time to cancel, I could NEVER get through. When I finally did, I got a letter in the mail with my confirmation #. I thought I was done with them. Eleven months later, on a fluke, I happened to check one of my bank accounts (it was used only for my life insurance drafts, and had no reason to check it on a monthly basis) and discovered that I had been charged every mo. for AOL fee. I called them immediately and was told they had no record of my cancellation. I found the letter from them and called them on 10-31-07 and was told by the agent that I would get a refund of $239.00. After 2 or 3 weeks I saw no refund , and was then told that the refund was denied because they can only go back in the records 6 months. As of this date (12-27-07) I have yet to be reimbursed!

I've been paying $6.95 a month for email services which had been free since 9/06. AOL never notified me that email service became free and now will not refund my money. They said I was paying for internet connection, which they knew I was getting from AT&T dsl, when they changed my fee from $23.95 a month to $6.95. I'd say they owe me $104.25. They won't pay.

AOLcharges my checking account twice a month for different amounts and will not stop. I have paid hundreds of dollars since I canceled their service; I also have an account with a gym locally that is doing the same thing.

My husband and I purchased a computer for my parents in November 2007. I had just had a second surgery to remove cancer from my body. My mother was having to do almost everything for me so the computer was a thank you. With the computer came a 6 month free trial. She hadn't had the service for an entire month yet and AOL charged $109.95 to her bank account. I called AOL and the service representative told me she was sorry but the system could only allow her to refund me $60.00 back. She then told me I would only be charged $9.95 a month after. Are you kidding me? As if I would wish to continue such a service. It took me nearly an hour to cancel the service. Each time I told her I wanted to cancel my service, she would reply with an upsale. Cancel means cancel, I no longer want AOL. I am still unsure if the service was cancelled or not. 6 Months Free Trial, yeah right. I am sick to my stomache.

I tried to cancel AOL internet service several times, and all of the AOL representatives told me the same thing: "I assure you that your account will be canceled." I was double-billed three different times in 2005. They flat out lied to me when I asked them to cancel my account. I refused to pay it, and it went on my credit report as overdue.

I bought a Dell computer in January of 2006. I was to receive 6 months free AOL. I only received 3 months free and was told to fax them copies of my Dell bills. After trying for over a week to fax to a constant busy signal on there end, I gave up in frustration and just assumed I was getting ripped off out of my other 3 months. A while after that I started having problems with my service and called tech support to help me out. The first lady out of the many people that I spoke to that day asked why I was paying for the dial up plan at $25.90 a month when I was on high speed and should only be paying $9.95 a month? She told me they would refund the over-charges and that she would transfer me to billing. The lady in billing said that they would not refund any thing and that the billing was my problem.

One of the rare times that I checked my checking account statement, I noticed an AOL charge. Strange, I don't use AOL. I signed up in 2004 on a 90 day free trial, having been made aware of their tactics, I was sure to cancel the membership after 30-days. I made the cancellation on-line and via telephone. I did not get a name of the person that I spoke with for the cancellation. I recently lost my ATM card and closed the account, shortly thereafter I received a past due notice and a notice of cancellation due to nonpayment on my AOL account. Funny, I don't have an AOL account! I called their customer service and explained my situation to a gentleman with what seemed to be a Middle Eastern accent, who informed me that there is or was no notice of cancellation from me, and since I could not produce a cancellation code, I am liable for the past due amount. Futhermore, if I did not pay, they would send the bill to a collection company. Even though he looked at my account and admitted that there was no activity since 2004, I had been a member since no record of cancellation was on file. This is the very reason, I will never willingly become an AOL member!

AOL has double billed me for October, November, and December, without warning or permission. I did NOT agree to this.

I have been billed for a past due amount that I do not owe. I was told my bank took money from AOL,so I have to pay it back. I know my bank did not take any money from AOL, they took money from my account due to another episode of AOL taking money from my account that they were not authorized to do. I was told this money is due them from 5 months ago, but I am only told this now. Something is wrong with this situation,and it isn't my bank, nor me. It is AOL.

On the 10th of Dec 07, I received an envelope with a po box number and a city name. There was no company name. My name and town were correct. The po box was not. I called the 800 number and asked who the account belonged to. It belonged to someone with my name in Illinois. It may be a nephew that I haven't talked to in years and have no desire to communicate with now. The lady I talked to had the nerve to ask me to call him. I told her positively not. After thinking about this, I concluded that AOL uses the U.S. phone book and sends over due notices to anyone with the name they are looking for. If I hadn't hated AOL all of my 72 years, I might have thought that this was something I owed and sent them $41.90. I wonder how many people are paying the fradulent bills?

In November of 2003, my ex-husband and I separated. I called AOL to change the name on the account from his to my name since he no longer resided with me nor was he responsible for this bill. He then opened his own account through AOL at his new residence. For the past 4 years and 1 month I have been double-billed, once early in the month for the service under my name and again later in the month under his name. I was doing some investigating on another matter when I realized what has been going on. I called AOL and they have closed the his name account so that I would no longer be charged for this account but did not feel that I could retrieve any of the $1,600.00 that I have overpayed in the last 4+ years.

I had heard rumors about the cancellation horrors of AOL internet service. They are all true! Even after the lawsuits.

I called AOL in January, 2006 to cancel my service. I was told that I needed to submit the request in writing and when they received it, my service would be terminated within 72 hours. I mailed the letter on 2/17/06. I assumed the termination took place.

I have had an account with AOL for eight years with unlimited usage. I have received e-mails from AOL about DSL now available in our area, over the years . Four months ago when I entered my telephone number it finally said the service was available so I signed up. Once I signed with Bellsouth Dsl, I was told the service would not be available until 10/05/2007. Aol said my plan would change to $9.95 a month . I was not told by AOL that I didn't need their service or that my plan had changed, and I would be charged $1.00 per minute for every minute that I went over the plan.

This is to alert your readers that difficult to cancel and double billing scams are being used by AOL in the UK through a billing affiliate based in Luxembourg. I have canceled the service on several occasions dating back to 1999 when my use stopped. The last time, I canceled, I did this on-line through the AOL system in 2003. I have the cancelation code from that date which AOL does not recognize. I have been double billed for a service which I do not use dating back to this 2003 date. Since that time, I have written to PO Box Numbers to no avail. AOL does not properly identify itself. I have instructed my bank not to make payments but AOL finds another way of billing. On two occasions I have closed my accounts, debit and credit cards and re-opened new accounts with the same institution. AOL has found a way to extract money from these new accounts. I am told that AOL bills dead customers in the UK for as long as they can get access to accounts or for four years.

I've complained to AOL until I'm weary of messing with them. I've been on AOL for over ten years. Using AOL is like going back to dial-up. I'm thinking seriously about canceling my AOL subscription.

I signed up for AOL services and immediately cancelled them. They deducted 52.80 from my checking account in July of 2007. When I had an online chat, I was told that it would be a couple of months before I get it back. At that time, I was told that they did not have a phone number for the corporate office, but gave me an address, which I wrote to requesting the money back. It is now four months later, and I still have not heard from them or received the money back that they deducted from my checking account.

On 8-11-07 I called to cancel internet service with AOL and was told that bank account had already been debited, but that a refund would be issued. To this date no refund has been received in spite of several phone attempts to resolve this.

We canceled AOL in January 2007. We continue to be billed, twice a month for AOL service.

Some time in Dec. 2005 I tried to cancel AOL services, but had difficult time doing so. Finally they convinced me that I could use certain AOL services for $10.95, and if I did not want it I could cancel anytime. They continued to charge me $15.95, and I literally had to fight with my bank to cancel the authorization. We have not used AOL services as we no longer had land line. We bo longer required AOL services; our children graduated and are using other sources. We recall calling cancellation in May '06, Dec '06, and again June '06.

I canceled my AOL account in May '07. They sent letters trying to collect for 3 months. No help when dealing with AOL; they have no records of account being closed.

AOL has been very inconsistent with the date that they withdraw the monthly service fee from my checking account causing me to become overdrawn. In addition to this, twice they have billed me two times in one month. This happened in October '07 and July '07.

I got an AOL account for my mother's computer and charged it to my credit card. This happened more than two years ago. My mother's computer died during the week we got the AOL account so my mother never got to use AOL. Since then I have been trying to cancel the account. I have called AOL so many times and been told this account has been canceled. However, as of October 28, 2007 my credit card is still being charged the $17.95 that was supposed to have been stopped. It seems for a few months they stopped charging my account and now the charge is back.

I was an AOL customer for 9 years since my purchase of my first computer. When they offered DSL, I called to get it. (My dial-up bills were for $22 a month and change.)I was paying for DSLBroadband and a monthly total of approximately 55.00 a month for the last 2 1/2 years. I was having a lot of trouble the last 9 months and spent hours on the phone with different technicians going thru all the different remedy versions they recommended. All I remmber is calling every day and sitting at my computer going thru all sorts of solutions that didn't work.

i canceled my aol service june 29th they persuaded me to stay gave me 1 free month to try a 9.95 service i did not use this service or ever log on again but they continued to bill me 24.38 per month until now. i am trying to get back the year plus they billed me for nothing but they could care less.

I canceled my account with AOL. They would not cancel my email,however. They have given me a free email account (the same as if I am a paying member) which I do not wish to have. I want that email account to be disassociated from me. I have a new email account and service. I understand that someone might believe that AOL is doing me a favor. I however have different opinion.

I canceled AOL on two different occasions. The first was July 16, but AOL continued to withdraw $24.95 from my debit card account. I then canceled again on Sept. 18 and changed my card number. AOL has now sent me a bill for October even though I have attempted to end services for three months. When I contact AOL the recording says I do not have live customer support services so I cannot speak to a customer service representative.

I have been double billed by AOL for two separate rate plans. They were able to acquire my card number, from another bank account, probably from an online purchase because it is not the card number that I have set my AOL account with. I have been charged $53.85.

I set up a free trail and was billed for two months of two services and then promised it would be canceled. It was not canceled and they have not issued the refund by the numerous dates they have promised. They have lied to me and set up more then one account.

For 1 year AOL took out $23.99 monthly out of my account. I never noticed but when I contacted my bank they said, "Good luck in canceling your AOL. They're terrible to work with."

I canceled AOL in June 2007 and went to another internet provider. AOL did cancel my account as I checked it. All of a sudden in September, I received a paper bill from AOL claiming I owed $77.70. When I called, they were rude and told me my excuse was not valid as to why I canceled this account. Therefore, they said they will send this to collections and hung up.

I was stupid and stuck in a free AOL cd for a free trial. I was investigating their offer. I had previously signed up for a very short period in 2003. I canceled fairly quickly because it was a horrendous service. Now, I hadn't reviewed my checking account statements. I got zero notice from AOL that I signed up for anything, never once used their service, and I get a notice this week that they were not able to withdraw money from my account. I was livid at this technological theft. Of coarse I'm gong through hell trying to cancel. After all this time they can still rip people off.

This is making my account overdrawn and causing me not to be able to pay my bills on time because of the double billings.

After subscribing to American Online for several years, my family decided to switch to Comcast for our internet service. I have repeatedly called AOL to cancel our service with them and have never been successful in doing so. I have called several different numbers, often being kept on hold for up to an hour.

I am still being charged by AOL/Time Warner $25.90 per month for service that I canceled in February, 2005. I have changed my credit card more than 3 times to keep from getting billed, and AOL/Time Warner continues to track down the new card and charges me. I have called their Billing Department many times and have been routed, rerouted and hung up on too many times to count. I have written to the Better Business Bureau and now am writing to you for help. Please help.

I canceled my AOL account in May 2005 but have just found out that they continued to bill my debit card for services. I have contacted my bank to halt the fraudulent charges and will contact AOL to seek restitution....I am furious with myself for not catching this sooner, but even more so with a degenerate company that continues to cash in on an account that has long since been canceled.

Despite verbally canceling an AOL account on more than one occasion, AOL continued to bill me monthly. Each attempt to cancel the account involved an extended, time-consuming process of a long sequence of automated telephone prompts followed by even longer waits on hold. At one time I waited over 30 minutes on hold before hanging up. After informing the bank to stop payments, AOL followed suit by reporting to a collection agency. I'm willing to just pay the $50 to extricate this AOL parasite, although I am fairly certain this is part of their strategy. Would like to warn future potential customers to avoid AOL if they would like to avoid this annoying scenario.

I have been trying to get unauthorized AOL charges canceled and off my credit card. I am not, nor have I ever, subscribed to AOL Service and did not request or authorize them to charge my credit card.

I signed up for FREE AOL. I couldn't get it to work so canceled 16 minutes later. I was then billed $25.90 twice. This happened in June '07 and have yet to be refunded this amount, even after numerous calls to AOL.

I have been billed for the use of AOL that I canceled 6 months ago.