AOL Reviews

I called and cancelled my dial up acct to continue with the free access to my AOL acct with DSL. The operator stated that he cancelled the paid service.

Aol double charged us for April 2007. Our bank got one of our payments back plus the over draft charges. Aol says that we are over due and they never got a payment. When they only paid us back for only one of the double payments. The guy said that there was no record of payment! We have 66 dollars in overdraft fees.

I can't communicate via email using my address book which I have spent hours compiling.

The New AOL is up and walking - not up and running, mind you. In fact, it's walking quite slowly with a noticeable limp. As I'm sure users will find, in true AOL fashion, this new version is not only slower than previous - it's buggy. One such bug was found when clicking on BACK TO MAIL in an attempt to return from SETTINGS. Nothing after several attempts. And their new loading icons seem to sit on your desktop forever. Enough already. I must say, AOL has been pretty consistent at providing the worst the Web has to offer.

They have put new e-mail format on the computer without me signing up for it. Consequently, I can not write an e-mail or delete an e-mail without my computer freezing up. I went onto my hotmail account on the same computer and had no problems. It is definately AOL's new e-mail format.

I cancelled my AOL service in February, they did not bill my credit card in March or April but in May they are billing me for April and May. Also it is under my screen name and not my son's who set up the account under his screen name.

I noticed last year that I was being billed 23.95 three times monthly. I called and spoke to a customer svc rep who explained that I was being pro rated. I really had a problem with that because I’ve been a customer for 4 years. I signed up for unlimited service for 23.95 per month, so far I've paid almost $640.00 for this. I can't get anyone to explain this outrageous amount to me.

They some time over draw my account not once but twice which my bank charges me 33.00 per transaction. I have 5kids and when this happens they suffer it sometime means aol get my grocery money.

I signed up for AOL's free trial by placing a disc in my computer. Unbeknownst to me, I was unable to get connected online after signing up because there had already been a previous account on the second-hand computer that I was using. I later tried the disc at least one more time. Each time I tried to sign up (even though I never connected) AOL began an account for me and began automatically billing my Bank Account.

A six month free service came with the Dell computer I purchased in Jan, 2005. I continued with this account until July of 2006 when I subscribed to a high speed service through my cable company. The automatic billing didn't stop. Now they tell me there is no record of a call to cancel the service. I finally got a confirmation number after calling twice today and being lost once before it could be completed. When I got through the second time there was again no record of my previous call. Some guy named Sam in India pretty much told me too bad for the charges, all he could do was cancel the next month's and future charges.

Our house was robbed in October, computer being stolen. We called AOL the next day to cancel service. Was told the account was cancelled. In December, I noticed that money was still being taken out of our checking account after receiving an overdrawn notice from our bank. Called AOL again to cancel. Happened again in January. Called AOL yet again and demanded a refund. Was promised a refund of $90.00. Happened again in February and again in March with the same results.

For 60 days I have been waiting for refund of AOL's continued practice of refusing to cancel service and double billing...they are defying the Attorney General of Ohio settlement and using any and all practices to stall restitution. I have provided rock solid, iron-clad proof of my cancellation AND of their double billing. Never have I asked for penalties, interest or punitive damage, just what they stole from me..and I continue to wait in spite of complaints to the Ohio AG, the FTC and the AG's of New York and Florida.

My wife, Susan, and I have been with AOL for several years and had no complaints up untill now. I signed up with Cablevisions Optimum Online and did not need the dial up service from AOL any more. I went online to cancel and could not get into the billing page for about two weeks. When I finally got in, I was told online that we could keep our Screen names and receive free E-mail. We would no longer have customer service or chat rooms etc. just FREE E-mail.

I had a home fire 12-08-07 which destroyed home, cancelled AOL internet provider service following, was told okay, would be able to keep screen name and use free e-mail service. 3-07 bank statement showed 2 charges for AOL 1 in May, $25.90 the price I was paying for unlimited service. Called several times, told I needed to give them my banking info to trace fraud, I refuse to give them it, they are already charging my account (3 times within 30 days). Home is not livable, no one is accessing Internet or anything else there.

I made the mistake of trying one of AOL's Free 3 month trials. After 2 months, I called to cancel and was assured the account was cancelled. The same day I recieved an e-mail thanking me for taking dial-up connection. I called back and cancelled this connection that I had not requested. The same thing happened again and I cancelled again and was assured that it was cancelled. I assumed it was taken care of and thought nothing more of it until I recieved my bank statement and discovered that AOL had debited my account on 04/10 and 05/01/07 for the amounts of $30.90 each date. I promply called and was told I had 2 accounts for hi-speed internet service.

On numerous occasions in 2006, I tried to cancel my AOL account. I was given a run around whenever I actually talked to a live person. Most of the time I was simply left on hold, sometimes for an hour or more. I eventually had AOL's draft from my bank account canceled. I then received bills in the mail and again tried to call them several times with no results. Tonight I received a call from a collection agency demanding that I pay for three months of AOL service that I never used. I have always paid any bill that I owe on time and have an unblemished credit rating, but I do not feel that I owe AOL anything. Instead, I think that they should pay me for the hassle that I've been through and the $32.00 it took at my bank to stop the payment.

The damage is to my pocketbook. I am a parent of a college student and a student myself completing a master's degree. With the high cost of education who needs to be ripped off.

Double payment for account that is not being used. I don't work and can't afford this and catchup billing. I use free services to have email.

$25.00 per month on my visa card and I canceled over one year ago. I have had comcast for one year.

Threatened repeatedly with being turned over to collection agency, repeated haressing phone calls.

Aol billed my credit card for the monthly fee of April for 25.90. THey also billed on the same day my debit card for 25.90 five times (129.50), I have made countless phone calls to their customer service dept. and to their Fraud dept 800-307-7969 with no luck.

In February of this year, my daughter purchased a computer with 6 months of 'free' AOL service. She had to use my debit card as AOL wouldn't let her use the phone bill option. She called to cancel on April 6, (they have a record of this call, but 'no one was on the line'!?!). Well needless to say, my account was debited $25.90 to AOL on April 23. They refuse to give a credit It's non-refundable, how can a FREE trial be charged and then NOT be refundable?

I canceled an AOL account in February and reopened a new account under the free account policy. I have been erroneously charged $25.90 per month for Feb. Mar., and April of 2007 while indicating that my access was through my own, separately-paid broadband service (through Verizon). I never accessed the account through their connection means and was never aware that I was placed on a monthly dial-up plan for their free service.

The only way to use AOL on my computer now is to access it through the web.

I spent money that i did not have in order to fix a computer that my family and I need for school purposes

We are paying for their services and they are imbedding advertising on our private email pages. These ads are distracting to our employees and invade the privacy of our email page. If we want ads in our mail we would opt for a free email provider.

I've tried numerous times in the pass to contact AOL and to dispute charges to my account for service that I wasn't receiving. When I did get through to someone, they said that they would credit my account and stop any future charges. Well this never happen. On October 21, 2006, I contacted AOL and requested that they cancel my service. In February, I receive my bank statement and noticed that AOL charged my account $8.95 twice. They're still calling and make threats of sending my account to a collection agency.

This process began in December, 2006. As of 4/13/07, I have not received refund for 2 months of service charges.

I have been charged a $25.00 fee for returned checks, more than once. Now I have to go check with my bank to find out HOW LONG has this been going on, & I WANT MY MONEY BACK! I feel cheated & betrayed by a company that I thought I could trust. It's enough to fight them to cancel my service, altho it would be an HUGE inconvience. So for now, I must alert everyone I know, with aol, to check their bank statements, get the word out.

AOL tripled billed me for 1 service. They billed my credit card which I subsequently canceled, they billed my mother's phone line and direct withdrawal from my checking account.

I am one of many who have been fraudulently billed for services that I did not use. I cancelled the Free subscription within 30 days of initiation. Actually I never used it and went with DSL & Qwest Comm. Anyhow approx. six months after the fact I receive a notice that I owe $51.80 (past due).

I have tried to cancel my AOL account 5 TIMES! They won't let me cancel! They keep charging my credit card even though they claim that they don't have my credit card number on file to verify my account to allow me to cancel my account.

I have attempted to resolve over billing which developed from a free trial and have since incurred billing charges, overdrafts, charges due to same and these resulted in closure of my personal account with Chase. I have been spent literally HOURS trying to get this resolved, and have been unsuccessful. they tell me it is my banks fault ( not true). My bank advised me to take legal action. Now I am wondering if there is any way to recoup this money?

AOL was charging my personal checking account $25.90 a month. (Unauthorized to do so) They were also charging my credit card (Authorized to do) 21.00 a month, for internet services. They have been stealing from my checking account since October of 2005. They only reimbursed me $155.00. They still have a balance due to me.

My checking account has been billed by AOL 4 times within the last two months. That is double what it should have been billed. AOL has been unresponsive in my attempts to resolve the matter. I requested an itemized statement showing all charges and credits beginning in December of 2006. All I received was a printout of my charges for those months. It showed no payments. I was told by an AOL representative to take it up with my bank, although it is AOL's error. I have yet to receive the itemized statement I requested three weeks ago or a refund.

I found out in March 05 that Aol was double billing me every month to the tune of 800+ dollars I caled in March 5, 05 and cancelled. They told me my husband ordered the second account he does not even know how to use a computer. Then this month March 15 I found out they where stil billing me for a account. I caled and the representative told me I would be reimbursed 466 dollars.

I had cancelled my service with AOL on November 2006, and they still continue to get charged for their service fee. I called them regarding the fees that they were charging they said that I hadn't cancelled , eventhough my credit card shows the settlement date

I work for AOL. And I totally understand how their members feel. I have resigned already, because of these practices they have. First, they have this 90day risk free trial. In the cover it says no credit card required, which is totally a big hoax because it does require a payment method. What's worse, is that you will be getting charged for the 90 days that you will be using the service and not get a refund if you cancel AFTER the 3month period. There's no need for me to defend a company whose marketing strategies are very misleading. I feel sorry for the customers who get overdraft fees because of this so-called promotion.

Last year I made a one-time payment to AOL for one year of service. I was sceptical about giving out my debit card number but after clarifying with the customer service representative that the transaction would only happen one time and I would be billed the following year I proceeded with the transaction.

On March 11, 2007 I responded to an internet ad by AOL saying free for a while then $9.98/month. I signed up using my credit card. I accessed the account immediately it was up only to discover I would be billed $25.90 for their service. The aol help form did NOT give a cancellation procedure but only an oportunity to switch to a cheaper service. I called AOL immediately and cancelled the service (I had the account about 4 hours.)and spoke to Jor who gave me the name Jorec when pressed. The cancellation confirmation number is: 763805590. I also removed AOL from my computer. I then discovered that they billed me for $25.90 (fraud, deception - cll it what you like.). Since the account was cancelled there is NO WAY TO GET THROUGH TO A HUMAN AGAIN. The machine simply says they will charge for any service such as help.

Yet another AOL Cancellation complaint. Started in July 2006 called to cancel services called two or three more times in August and sept. They give you a hard time each time you call. Finally in Decemeber after six to seven phone calls, I cancelled my credit card so they would stop billing it and they finally cancelled my account for non payment. Sometimes call and they find no record of you calling and sometimes they do but you never get anywhere with them. Now I have a a bill that is due for collection of 51.20 for months two months dec 06 and nov 06 that I never used and thought I was cancelled of AOL.

I bought a new laptop and AOL Services came free with it. I signed up but forgot to cancel within the 6 month period. I noticed the charge on my credit card and unfortunately it was my personal debit card, so it would cost me just as much to contest or actually I can't do anything about it because it has cleared my bank.

I just recently discovered that my dad has been double and tripled bill by AOL. We had no idea that this was occurring, my father is elderly and I feel that they have been taken advantage of. I am an employee for a different Time Warner Unit but would like to join any investigation so that I can help get my parents' money back. I believe they have been fraudently billed for 3 or more years. We had closed this account only to find that it was re-opened by AOL, my father was not aware of the charges. Even after contacting them, they added new charges to his account for this month. I fully want to press charges against AOL and will co-operate in anyway necessary.

John of Silver Spring MD (03/26/07)

I have been sent to collections for the sum of $51.80 for a service that was not used!

AOL has been going into our bank account and double billing us for services. We have been trying to get our money back for months now with no success.

aol had charged me $321 just in one month. My monthly payment is only $6.95 and I have a broadband turn on that's why I call in to cancel the service and the csr told me that he will update my service if I still keep aol account. Now I saw my bankstatement and I see the charged but they refuse to return the money to my account.

I cancelled service in September of 2006 and they continue to bill my credit card company. I have spent hours on the phone with AOL, the credit card company, writing letters, etc.

I was using AOL 9.0. I had problems with it quite a bit. I have been an AOL user for a decade. But, when I became an activist on the net on a topic called CODEX, all hell broke loose. My virus software (by aol) would turn off *by itself* and exposed me to a living hell. Then, pop up blocker turned off *by itself* and caused me more hell. Live Help never was able to answer the problem.

Received call from Allied Credit Services. Spoke with a woman from another country. Hard to understand. Indicated that I had outstanding bill from AOL. I shared that I had paid my bill in full and that I did not owe anymore money,. She insisted I did. I informed her that I would be calling the A.G.'s office in my state to report this phone call because I did not owe AOL any money. Called AOL to find out what was going on. Had to wait 28 minutes for a live voice. Talked to another person from a foreign country. He insisted that I owed $20.82.

I am a past account holder of AOL dial-up. I signed up for AOL for a free trial. Soon after signing up my account, my home computer crashed and I called to cancel the account to assure that I would not be billed for a service that was no longer necessary. My account was cancelled and I was credited the 2 months payments that had been charged to my credit card. However, I was unaware that I had 2 accounts that were under this trial period. When I called, I assumed my accounts were closed and the matter was over. Then in February, I noticed that I was still being charged for an AOL account. I had been charged a total of 6 times and refunded for 2 of these charges in December. I called to resolve the matter in February when I noticed I had been billed 4 times without a refund and without realizing that my account was still open after I had called to cancel in November. I was told my account would be credited and I continued to check my credit card for this credit.

I am tired and aggrevated having to write letters each month to have the $8.95 and $25.90 charges credited back to my account

We have been double billed for almost FIVE years from AOL since our 17 yr old son created a new screen name on our account. We have called them repeatedly and were told that this was a fraud? case. I was told by one of the representatives that this account has been inactive for at least the last 6 months but our son has never created a second account so I am assuming that the account has been inactive longer that that since he has been on his own and never used AOL as his internet provider.

AOL has about twenty or so questions for novice and no real support for their inadiquate software.

Collection agency is sending me bills.

AOL double billed me for 10 mos several years ago stating that I had opened another account. I didn't, but I gave up on collecting.

I do not know what the economic damage that has resulted because I do not know when you started making the charges. Pleas help me.

I was billed 35.90 for the first month with his risk free trial. I called them immediately and asked what they had billed me for when he had a free 90 day trial and they told me that at the end of 90 days I would get my money back is I was not satisfied. I then asked them how much the service was a month and they told me 25.95 and I told them then that they had over billed me and he said well you have 2 accounts. i told him no I only had one account and gave them the screen names. From the 5th of March til the 9th they credited my account back the 9.95. Today being the 14th of March just 9 days later they have gone back into my account and accessed another 30.90. I humored myself by calling customer service and they still can't tell me why they have billed me an additional 30.90 when it shows that the other account has been canceled.

My boyfriend had an AOL account about 3 years ago; the monthly fee was auto-drafted from his checking account. He called to cancel the service; assuming the service had been cancelled per his request, he closed his checking account. Now, three years later, he has gone back to his old bank to open another checking account. He was informed that in order to do so, he would need to pay overdraft charges from a prior account to the tune of nearly $350! Apparently, AOL had continued to auto-draft his checking account for quite some time; every time they tried, it would cause the account to re-open, and would cost him both the charges and the overdraft fee.

America On Line took money from my checking account with no authorization from me. I am the only one authorized to use my account and the name of the AOL account doesn't match mine. Every time I call or write, no one can answer me and no one can identify what happened or how they will correct it. $210+ has been automatically drafted from my checking account.

I subsrcibed for the FREE online trial and was charged the same day. I didnt even filter throught the monthly billing cycle. It showed up on my statement and when I called them they said they had no record of billing me.

I found out from AOL I have more than one account but I never asked for it since every time I put an AOL disk in my computer I always click on current member.

AOL has billed me through a OSI recovery debt collector for $95.60. I contacted OSI and they told me to call AOL. AOL customer service was incompetant and harassing me to give them credit card or checking account numbers to verify the account. I would not give them that information and was told that they could not pull up the information without those records. The account that they say I owe is for an alternate screen name that was never even used.

Upon first receiving notice via email from AOL informing AOL customers that if they have another high speed provider, that their AOL service would then become free service. All that needed to be done was fill out a notice form informing AOL of having another high speed carrier. Which I did, first calling AOL and they directed me to notifying online which I also did. While taking the necessary steps to notifying them of the change, I received their confirmation(at the same time, I copied my notification and their confirmation of receiving it). I then received notice from AOL online when signing on my computer since the change, that I owed for one month's service to them. Upon calling them and speaking to several AOL assistants including a supervisor, I was told they had no record of receiving my notice of becoming a free member. I have since received two bills in the mail and now every time I sign on my computer, a new notice comes up saying RESTRICTED due to a billing matter.

I also signed up for AOL's 30 day trail membership. I canceled the account and as with other's a few months later I received a bill for just over $100.00. I've tried to call them, but of course no one ever answers the phone number-I wait and wait and wait and finally hang up. Now daily their collection debt is calling me demanding the money. Over and over I asked them to stop calling my cell phone. I've explained the situation and they've assured me that they will keep on calling me until I pay up. I canceled over the internet and since moved so I don't have a confirmation number.

On 02/28/07 I realized that the AOL account that I had cancelled in 3/06 was not actually cancelled. I had signed up for the free trial. Because I only had local calling I could not use the AOL dial up number. I cancelled the free trial and was assured with a confirmation number that I my account was cancelled. Now 12 months later I find when closing my bank account that I have been charged $25.90 every month. I never had the service as it was not available to me without long distance. After speaking with AOL I was told that my money was not going to be refunded. So basically they charged me for services and a membership that was never used

My 13 yr old son used my credit card on January 6th 2007 to set up a free account. I called AOL IMMEDIATELY to ensure my credit card would not be charged, they told me they did not see anything in their system and to rest assured they would make a note and nothing would be charged. Today (Feb 27th) I looked up my credit card statement online (thanks to excellent customer service and internet access from a different provider) and I see a charge from AOL So after 39 minutes on hold and transferred to 4 different customer service representatives I get the fraud department and explain my issue and that I had called the same day only to be told that the Canadian and US systems are not linked and that I must have called the US line in January as they have no record of my conversation. In any event, I'm stuck with having to pay this ridiculous charge.

I have been double charged by aol for about 3 months now. Every time they tell me it was a mistake and it won't happen again, but the following month it happens.

I cancelled my AOL Subscription in Dec. 2005, and I haven't used that service. Because the credit card account that I used was my wife's, I didn't pay attention until 2 (two) years after. I am surprise we were being billed for premium service. Is this the way that this company is making money?

We cancelled our AOL service over a year ago after the service got worse and worse. AOL came up with this $50 cancellation fee that we knew nothing about.

On 12/17/06, I called AOL to cancel my service, and got a cancellation confirmation number. I spoke to "Ron" who had to put his supervisor on to verify that I wanted to cancel my service. I was billed in Jan the $25.90 for Dec service (I was told I needed to give 30 days notice). I have now been billed in Feb for January.

We were getting billed two times for AOL service on two different credit cards. This was since 09/2005. I called to correct the problem and was told I could get 3 months back, then they said I could not get 3 months back. Upset I told her I would call back when I wanted to cancel service. Five minutes later I received an email stating I canceled service. I lost around $150.00, was treated poorly, and they canceled my service without my request.

I contacted AOL to discontinue my paid services in August, however, AOL continued to bill me for four months after my call. They agreed to credit my Verizon account in the amount of $123.60. They have failed to do so and continue to give me the run around.

After cancellation of their free trial service, they still posted a service charge on my credit card! Trying to get a hold of customer service is impossible. I've been on the phone for 50 minutes and have not been able to reach a human. I've been automatically disconnected after staying on the phone for 20 minutes twice!

They have billed me since October 2004 for an account I never authorized and refuse to refund the $834.30 I am owed for their fraudulant billing.

We had used AOL for our dial up service for over 2 years when our hard drive crashed over a year ago and had to be replaced. I had made multiple attempts to cancel AOL service and was told a variety of things, as well as being hung up on and left on hold for significant periods of time. I was also told that my screen name and password was not correct for my checking account, so I could not cancel the service. Meanwhile, I've spent $30.90 per month for a service I haven't used in 14-18 months. I think this is ridiculous not to mention a waste of money.

I called to give feedback on their service. I wanted to voice my opinion about their new welcome screen and the limitations for their new "free" service. I've been a paying member for over 7 years and jumped at the chance when I was offered the free service as a "valued customer for so many years". I was NEVER told that I would lose technical support help or other needed services but now that I need to utilize it to my surprise I get " I’m sorry, but we don’t offer support to free users".

I signed up for the DSL plan for 8.95 per month. I have contacted AOL 2 times before about a charge of $23.90, I have attemtped to call them 2 other times before about this amount. I can not get a live person on the line. Numerous automated challenges. There should not be a charge on my credit card from them for $23.90 EVER. I didn't commit to that monthly payment and don't want it. I have been unable to cancel this as well. The line keep disconnecting when I am supposedly ready to be connected to a live operator. I don't want this service for $23.90 monthly. I know that this charge has been on my bill for the last 4 months may longer, I just never took the time to look at it. I want to be reimbursed for these charges and If they are unable to get it right. Then I will CANCEL this subscription.

My mom cancelled AOL in May of 2006 and was billed for the service in December of 2006 with no notice. When called, AOL stated that she was contacted in July 2005 and accepted AOL again as her provider, but she told them she was not interested and did not need the service. When AOL was confronted with this, they insisted numerous times she stated she would accept the service even though she did not. Charging a credit card without permission should be illegal!

I received a 90-day free trial over two years ago. I installed it and immediately had problems with my computer. I tried again and my computer crashed.

Double-billed. I spoke with representatives on 2 different occasions who told me they would definitely send me a form in the mail to fill out. I have not received the forms yet and I'm getting ready to make my third call now to them.

I started to notice that AOL was charging me 5 times in a month! To make a long story short, the man said he would cancel all 5.

I cancelled my AOL account over 6 months ago, they continued to bill my account. I called back twice to cancel again, they still continued to bill. I finally changed my credit card number--apparently they still continued to bill. Now I have a credit company billing me for $15.50. I have damage to my credit report and I'm really ticked off. When I say I don't want their service I mean it!

For some unknown reason AOL is debiting my bank account for $30.90 each month for: 1106 TWX*Aol Service. I have no idea how they managed to get my bank account information. I have contacted my bank and the most credit they say they can possibly give me is two or three months.

I was using AOL internet dial up, however, a few months ago I called customer service because my credit card was lost. I requested my account to be canceled and the month after I tried to go on line to double check that my account was canceled. I couldn't log in so I just assumed that every thing was fine.

AOL has been billing me for two accounts. One account is legitimate, and the other is not. I recently learned that they set up an account on my alternate screen name and have billing me double for YEARS. I cancelled the account in October, and yet they continue to bill my credit card. Aside from the emotional damage, frustration and anger, AOL has refused to refund our money. They recently agreed to reimburse me for only 3 months of double charges.

I had been with AOL since Nov. 1998. I was on the yearly plan for dial-up and always paid in advance for the year by debit card.

AOL says we owe $76.00. We cancelled the account and were still being charged.

I signed up for 3-months free AOL in Aug. of 2006. I use Comcast and have been a customer for 5 years.

We started to see TWXAOL Service charges on our checking account debit card 4 times a month since October for $25.90 at a time. We do not nor have ever had an AOL account and I am very upset since they have our checking account number. I have canceled the debit card but I am waiting for the next problem since some one is now in Europe using our debit number. What should I do? I don't know if I should put a fraud alert on all our credit cards and/or close the bank account.

My mother is 86 years old and has used AOL for about 5 years. My sister and I take care of her banking accounts and we have been unable to have the problem corrected. They say she has two accounts. OBVIOUSLY, they could look and see that no minutes are used on the 'so-called' extra account.

On the date of June 11, 2006 I signed up for a FREE trial with AOL. I needed my credit card information entered for if I further kept my account. But I canceled my trial before the billing period ended and $25.43 was taken from my bank account(during the FREE trial). I put in multiple requests to have the money replaced in my account and when I followed up with AOL to tell them the money still hadn't been replaced on November 20th 2006 they told me there was nothing they could do but put in yet another request for a refund and that it would take another 1-3 months to recieve it. I've already waited 3 months from the first time I requested my refund.

I found that AOL has been double billing my checking account since 2002. AOL customer service has confirmed, but continues to double bill my account. AOL further stated that their fraud department would be contacting me, but this has not resolved the matter. I also contact my bank, Wells Fargo, and they informed me that they could not do anything for me that I would have to take this up with AOL. AOL has refused to contact me and refuses to reimburse me.

I have been double and triple billed in the past for new accounts created by aol on my other screenames. and just today nov 13 2006 I realized I was being charged for aol call waiting and callAlert since 203 and 2004 respectively for each service and they said they would refund me $19 and change only because they said I get a bank statement and should have seen it was being billed. I have a paperless bank account and set up auto pay back in 2003 and had CCI as a phone service for a previously disconnected phone. Their call alert system does not work with that company based in Virginia and they never stopped it and have been charging me since 2003 and 2004 for bothe services...I am livid and want to get in this class action lawsuit.

AOL refused to close our AOL account. We called repeatedly from November 2005 to February 2006. Customer Services reps told us: (1) they were not authorized to close our account; (2) a manager would have to authorize the closure of account at which point we were put on hold for upwards of 45-60 minutes; (3) account cancellations needed to be in writing; (4) when letters were sent, AOL claimed they had not been received. Fed up with AOL's refusal to cancel the account, in February 2006 we cancelled the credit card they had on record to bill our account. We had already paid $100 in fees since we had first attempted to cancel our account.

I called to cancel my AOL service. I was told by Tom that I would not be charged further charges. The next day my checking account was charged for another months fees even though Tom said that I would not be charged. When I called the lady that I spoke with said that it is too late and that they would not reverse the charges. Earthlink was nice enough to see that I had not been using their service and reversed the charges. I don't see why AOL cannot see that I haven't used their service and reverse the charges that they told me would not take place. I will never use AOL again and will tell everyone that I know not to use them. And they are more expensive than any other service.

I have been double billed for over a year. I have repeatedly called and requested that it be fixed, yet every month it continued.

AOL never refunded my credit card payment after I cancelled last year. Their date of cancellation( DEC. 05, 2006) was after I spent a lot of time with tech support trying to access AOL from my desktop, and then a 30 day wait period on top of that. I received a letter of cancellation, and it says I could use AOL free (because I had DSL service). They said they didn't refund because they say I clicked on the Icon. I had a technical problem, unable to even use the ICON, I'm sure that it is in their records, the time I spent with tech, unable to click on it. I did use dial-up since cancellation whenever my DSL was down. I was never told I would be charged if I used dial-up. I would be charged if I reactivated the account. Since I received the letter of confirmation of cancellation, then a letter that said I could use AOL for free. I never checked on my refund, I felt confident that I would get the refund because I received the letter.

Aol sent my account that I dont have with anymore to a collection agency demanding payment. I do not owe them anything therefore I am not paying AOL anything as well as this collection agency; they say I owe a total of $144.71

I have been being doubled billed by america online services for 1 year perhaps longer as I have switched billing cards and noticed it now!

I canceled AOL service within a month of establishing it. I used the only method I could find, which was over the telephone, then sent a follow-up letter to the only address I could find. Finally they stopped billing. Now, two YEARS after I stopped the service, I got a letter from a collection agency demanding $95.60, which I simply do not owe.

In July of this year, as an existing AOL member, I upgraded my PC Internet access from 'dial-up' to AOL 'Silver' Broadband (1mb), the installation pack was free but the 'wireless router'(required) cost me 25.00 payable to AOL via my monthly account which was also now debited with 9.99 per month for the provision of broadband. Additionally, I had to employ the services of a technician to 'set up' the new broadband for me at a cost of 50.00.

I purchased a Dell pc with free AOL for 6 months. Then we had family health issues that caused me to cancel AOL (so I thought) and to actually stop using the pc completely.

Lost dial-up connection (DSL not available where I live) to AOL when the sign-on screen showed only Broadband and my home connection was mysteriously gone. HOURS spent talking to tech help, uninstalled, reinstalled "as current member", ETC. ETC. Still could not connect. Told the modem was bad. Installed a new modem, still a dial-up connection couldn't be found. After a month of this problem I reinstalled AOL and got on without problem as A NEW MEMBER! Nothing was wrong with the modem, AOL was messing with the connection. Now I cannot get access to my former screen names to download messages or find my former address book.

I received a letter from a collection agency saying that they were collecting $95.60 for AOL. I cancelled my service 2 years ago and have not been contacted by phone or mail regarding any outstanding payments. When I spoke to AOL, they said that I never cancelled and they sent me three letters in the mail.

In September 2003 I cancelled my account with AOL and switched to a different internet provider, I thought that was the end of my association with AOL. Until the present day, I have continued to see a deduction from my checking account statement for $8 per month for a service that I have not received.

Our company has had them for service since 1994, and were told that there would be no problem sending out client news releases and reports. However, back in April we sent out a very time sensitive news release and the email was down in the middle of the day. When I contacted them, they said they were doing maintenance and trying to re-connect me. That was not the problem, and that is the reason we got AOL broadband to send these out. They promised a service and did not deliver.

I was double billed for my internet service. I called and they said that they had been getting a lot of complaints and that they were sorry.

I had verizon now earthlink, can you help?

On September 2005, I cancelled my AOL dial up and changed to Time Warner Cable as a package deal. Since Set. 05 I have had to cancel new accounts that AOL insist on creating. They have debited my bank card every month without authorization for services that are being paid on my cable bill. As a result of these charges it has affected my checking account with fees. I have cancelled the account again on August 08 and found AOL had 2 new accounts for my name. I called back August 18 and found I had 3 more accounts, that have since been cancelled.

I have been double-, triple- and quadruple-billed by AOL for months and they have refused to stop it despite my complaints.

AOL continued to charge me for an account that had been stopped by me calling and being transfered to an agent for the stop order

I tried to cancel my AOL subscription service by e-mail and phone and was unable to reach anyone. So I closed my bank checking account that AOL was debiting from monthly. On Saturday, September 16,2006 I recieved a letter stating that I owed AOL $95.00 from 2 years ago. They said if I don't pay I will be sent to collections.

My mother in law passed away in april 2006. She had an aol account. My wife called them to cancel the account. She was told that they would need a death certificate. We provided that. The account was never cancelled and they kept taking money from a bank account that also had my wife's name on it. My wife attempted to close this account, but was told it was overdrawn from aol billing, and could not close the account until the late fees were taken care of. Needless to say, calling aol was no help. Oh, we're very sorry, but we have no record of any death certificate....

I have been double billed by AOL for over 6 months and cannot get them to stop withdrawing double payments each month even after repeated calls. My two accounts were closed several months ago. Now, they have one of those accounts in collection even though they owe me several hundred dollars in unauthorized withdrawals and are still doing it every month!!!

I have been trying unsuccessfully off and on for years, more determinely in recent months, to cancel my AOL membership. I signed up for aol around 1993 for my kids to use. The boys are now men and I have no use for this service. It has been billed to my American Express Card of which I no longer have the original card (I have lost several cards over the last ten years and have no way of knowing what the original account number was). I gave AOL the card number it was billing on now but that didn't help.

At the end of 2005 I started a trial of AOL. I used it for 30 - 45 days and then cancelled. I have had nothing but harrassment from these people sending me bills.

Had an AOL account and tried to cancel. After two months, AOL started billing me again. Was able to contact them and have one month refunded but they refused to refund the second month. Had my credit card company deny payment. Now AOL has turned over the account to a collection agency.

Scammed! I was going over a bank statement today and realized I'd been double-billed by AOL going back at least ten months. It turned out to be two years and 10 months, a total of $880.00. I went through the automated messaging maze at AOL and wound up speaking with a fellow who, at first, wouldn't speak to me because he claimed my information did not match the information on the account -- even though I've had my account for 9 years, 6 months. Then, just as others have reported, he went on to investigate and learned that someone (Ma'am, does you husband have access to your credit card? Could your husband have created another account without your knowledge?) had allegedly opened a second account.

I had a 90 day free trial with AOL. They ask for a credit card and said I would not be billed until after my 90 days. I cancelled before the ninety was up, but they billed my credit card. I contacted them and they. Before I could get a representive on the phone a was disconected 3 different times. When I finally got someone on the phone the lady I talk to was trying everything she could to get around the problem. I got into an argument with her and told her I wanted this cancelled. Finally she agreed to cancel my account.

We have been charged a monthly fee, that has come out of a business checking account, that was never authorized. Neither one of us have AOL accounts, pins or passwords, e-mail, web pages or any such thing. We have had our internet service through another provider---the whole time!

After I got married my wife notice that AOL had been double billing me for over a year. Called AOL to resolve but they said they could only refund me three months. Stated that I had two screen names.(?)

AOL established a spin off account on my AOL account and charged me double fee for over two years to the tune of $600 plus.

My story is similar to many others who have had run ins with AOL. We had an AOL account about three years ago that we cancelled when we switched to Roadrunner cable internet service. This past week we have been receiving phone calls from AOL telling us they are upgrading our service to broadband. We don't have AOL service. We then started to receive calls telling us that we are overdue for a payment and if we don't give them money immediately they are going to turn us in to a collection agency.

I have been double billed by AOL for the last 4 mos according to the Bank Of America and have also incurred overdraft charges for same in duplicate. The double billing and double overdraft charges have left me in a state of economic ruin and I am in a position both frustrating and tragic as I cannot afford to live on less than half my paycheck.

I recently switched to RoadRunner broadband for internet access. I had been using a dial-up service for internet access and paying $25.90 per month for AOL internet services. I became aware through the media that AOL was offering free email and internet acccess to customers with broadband internet access. So I called AOL to switch to the free service. Just a couple days before, 7/25, AOL had debited my bank account for the August fee of $25.90. I requested a refund of this fee, but was told I would have to contact AOL billing. I contacted AOL billing but was told that AOL does not refund paid fees. I cannot believe AOL would take advantage of its loyal customers by continuing to bill them for services that were now free. AOL did not send me a letter saying I would no longer be charged. Had I not seen the announcement in the media and requested the switch, they would have continued charging me the monthly fee.

We cancelled our AOL acct on 8/5/06, actually we were told we could have free aol email addresses with our Charter Communications broadband svc. On 8/15/06 AOL decided to take out 14.99 from our credit card. On 8/5/06 Joe told me there would not be any further charges and the acct did not have a balance due. Tonight I called AOL and was told I did not have a cancelled acct. still active just getting charged 0.00, I then asked why then did they take out 14.99 from my credit card. I was then told it was for svc for the month of Aug. I told the rep. (Jolly) that If they want to charge me for the first 5 days of Aug, since I cancelled on Aug 5th that would be fine but I am not paying for the full month when I am not using their dial up svc the entire month.

I stopped service with AOL in 12/05 and didn't notice a problem until I switched credit cards in April of 2006. Then I noticed that AOL was still billing me.

I have searched and searched and cannot find an address, phone number or anything that will allow me to contact AOL and cancel my service.

I ended my aol 03/05 and as of 08/06 I am still fighting to get this bill removed from my phone service. I lost service because of this matter. What am I suppose to do?

I cancelled my AOL account 4/2006. On August 7, 2006...the amounts of $24.95 and $9.95 were deducted from my checking account. No $$ had been deducted from my account since 4/2006. I had not reactivated my AOL, but was informed by AOL that my account was activated.

After wifes death and loss of AOL password, AOL is unable to help after almost 10 hours of phone calls over several weeks. No supervisor is available to make thoughtfull decisions. Complaints must be sent via USPS.

I purchased a subscription to AOL for a friend's family as a gift. I have been billed for this service for nearly 2 years and for the past 6 months, I have tried to cancel the automatic billing of this service to my credit card. I have called AOL to cancel the service and since February 2006, the account people at AOL cancellation department have 'hung up'on me, pretended to forward me to their supervisor and 'parked me' in a dead line, put me on hold and never came back to the telephone...

I have tried numerous times to cancel a 30 day trial service with AOL. Now I am receiveing bills that state I must IMMEDIATELY pay and owe $47.80 for services. Each time I call I am told that my services were not cancelled before the trial period had ended. I called and cancelled this service as I had decided to go with Comcast. I feel that AOL holds customers HOSTIGE and that they do not keep records on callers requesting to cancel they trial service. Today, I called and was on the phone for over 2 hours and was given the run around as well as disconnected several times and had to call back.

I have been trying to cancel my ccount with aol,I call any of their numbers listed on they web site, when I call I am told that the number has been changed, when I call the new number, the recorded msg. says thay I am calling Compuserv. I tried to stay on the line to find out what's going on, but nobody ever answers the line.

I recently discovered that AOL has been double billing my charge card since May 2006. I have tried every avenue I can think of to talk to someone in authority at AOL, however all I get is referrals to different departments and in the end get disconnected-with no results. If I have two separate screen names (which I seriously doubt), I would just like them to cancel the one I am not using, and to stop billing me for it.

I cancelled my account with AOL in 2004, and today I receive a letter from NCO Financial Systemns saying that I still owe AOL $23.90!!! From an account that I cancelled and paid off in 2004! I am livid! I called NCO, and the two people I talked to have such strong accents, that I cannot understand what they say all the time. I am so furious.

In October 2004 I used one of the AOL free trial CDs. I canceled this free trial offer in less than a month, refusing the additional three months free they tried to tempt me with to keep me as a member. In July 2006 I received a notice from NCO Financial Services saying I owed $95.60. I'd never gotten a bill from AOL saying I owed them money. I was just sent straight to a collection agency.

AOL is at it again double billing customers for multiple screen names. This has continued for three months in a row even though they supposedly cancelled all of my accounts twice before. I have demanded that they finally cancel the accounts and credit the charges. From my prior dealings with this dispecable company I have no reason to believe that they will do it in the future.

After the now legendary foolishness of stopping my AOL account, I have received a notice from a collection agency for $95.60. Da Noive! My account was typical draft from a credit card. The only correspondence about the charges was with AOL. If these were valid charges, there is no blocking mechanism in place other than at AOL, and they could have debited the card.

In October of 2003 I used a free trial version of AOL. I canceled it when the trial was up after being run around on the phone for 30 minutes they said everything was ok. July 2006 I recieved a letter from a collection agency NCO Financial stating that I owe $95.65 and that it will affect my credit score. I think all 30 day free trials are a scam and that AOL is a leader in it.

I cancelled my account with AOL several months ago because my Cable Company makes AOL available through Time Warner Cable.Several Months ago, i had problems with AOL(double billing, and Failure to cancel my account). The billing was deducted from a prepaid credit card.Finally i was able to cancel.Today, i received a letter from a collection Agency demanding $95.60. This is ridiculous, when will it end.

AOL started billing me after I cancelled a 90 free trial within 3 wks because of poor performance. Call went offshore for cancellation. When I asked for confirm #, was told none issued for trial cancellations. They got away billing me 5 months since I was away at work.

America Online continues to bill me for charges for their services, despite the fact (as I've repeatedly told them) that I've never signed up for their service, never asked for it, never wanted it, have never used it, and am not using it now. The individuals I spoke with over the phone claimed that they were unable to cancel my membership.

I had an account for a few years and was on automatic payment on my American Express. When I cancelled the account, about six months later, they billed my AE $252.00 for a cancellation fee. I called AE to dispute and they investigated the charges and sent me a letter say it was not justified. It's been OVER a year and this evening I get a call from a collection agency for the money. I called AOL with no success. I have over an 800 fico score and this will damage my rating. As you can imagine, I'm not happy but do not know what else except a lawyer.

After signing up for the free trial, I discovered that there was no way for me to connect, even at the slowest speeds. I therefore contacted AOL and requested my service agreement be terminated immediately. I was assured that it was and that I would not be billed.

AOL opened an account in my mother's name and said I did this while I was overseas with her account number. One, I don't have her account number and two I don't know how they got it. But they are charging her account for the money and she cannot cancel it. Only I can but I'm overseas right now and cannot.

I cancelled my AOL account after I was charged a couple of time in 2002. Today I received a collection notice for $95.60.

My husband and I where looking over our statements and realized that AOL had been deducting from our bank account for a year after I had canceled it. I am so fed up with this company I cannot believe they are not out of business yet.

My parents were AOL members. My father died 2 years ago and my mother kept the account open under his name. She passed away 06/24/06. On 06/27 or 06/28 I called and spoke to a customer service representative at AOL and explained the situation of my mothers death and requested they cancel the service. They told me that since I was not on the membership I could not do that.

I signed up for the 90 day risk free trial in April and cancelled it in May. AOL charged me a monthly fee on my credit card which I disputed. In June I got a past due notice and July a collection notice for 25.90. I called the hotline for collection. They were unable to answer my questions and transferred me to billing who told me that once I sign up for the free trial I am billed the monthly fee.

AOL put an unauthorized internet access charge on my phone bill. I called and explained that I used Quest msn and do not use AOL as a provider.

Spent eight hours on the phone with them about my poor Broadband/DSL service. Turns out, after a year of service at this residence, I live too far away and they cannot offer me the speed that I've been paying for. No one told me that when I signed up for the high speed service. It took a couple of months to get my service working last year, they could have told me they couldn't do it then. For a year now, they've been collecting $10 a month from me for service I'm not getting. This is just this instance.

What else do I need to say about AOL Hell that hasn't been written about.. I have recently received a collections notice claiming I owe them $95.63 for an account I never officially had. I signed up for free 6 month trial service in July of 2004 and cancelled in October of 2004 or so I thought.

I have been trying to cancel my AOL account for at least 5 months. I got a free disk at a local store and upon loading it I was ask to provide bank information. My computer broke down therefore I could not retrieve the sign-up information. When I first contacted AOL the person told me to try to retrieve the information from my computer. I was unsuccessful in doing that. I called AOL and told the customer Rep. my dilemma in addition I explained that I could provide them other identifiable information on myself to assist them in closing the account. I was referred to there fraud division ? What is the problem I’m sure there are other like me that have had similar problems. All that I want is that the account be closed I be refunded my money for at 4 months.

Called me asking for outstanding payment in July when my account had been canceled in April. I asked for a current statement and they refused to send me one. She stated they had already sent me a notice. Then I verified my address and they sent the alleged billing notice to an address I lived at over 2 yrs ago. When I canceld service in April I was told there was no balance on the account so naturally I refused to pay without something in writing. They then stated if I didnt pay over the phone today they would send it to a third party for collections. I then spoke with a supervisor. I stated that I would pay all I wanted was a current bill sent to my current address. The refused.

My wife normally takes care of our home bills and I just happened to see our latest CC statement and noticed a charge by AOL. I was surprised to see the charge because I had cancelled AOL a number of months ago. I called the 800# listed alongside the charge but was unable to contact a human. I finally called my credit company who were able to transfer me to a human at AOL. She obviously asked for a cancellation number which I do not have and I am not sure if I was even provided one at the time of cancellation because the individual I was cancelling with was hell bent on me utilizing atleast their minimal service. I specifically recall informing him that I do not need their service and I simply need them to cancel my AOL account.

I had a hard time canceling my free hours and when they finally canceled the account a month later they charged my checking account with cancellation fees. I never agreed to such contract. But they still charge me $9.00 dollars for a contract I never heard about it.

They keep on billing me when i was assured they would not access my account until 8/18/06, I am suppose to be on a free trial for the last couple of months and in that time they have caused me at least 100 dollars in bank overdraft charges. I talked to them a few days ago, I just wanted to cancel and this guy tells me they will credit my bank account 61+ dollars, and give me 1 more month for free but they go and overdraw my account AGAIN. they assured me that this was not going to happen again. now they are messing with my computer so I cannot browes even when using another internet provider.

We used AOL for a week using the free-trial offer when our previous internet service ended. After using only one week of AOL we decided to change the provider to a different one because it was causing our connection problems. Months later, around February 2006, we received on our phone bill a demand for payment from AOL. I called AOL asking them why they were charging for something we weren't using, but nonetheless requested the account be cancelled.

Called AOL to cancel my account 2 months ago. Got a hardsell speech about why I need to stay and they changed my $9.95 charge (plus $5.00 for using checking account) to $4.95 plus $5.00 for checking account use. Kept charging my checking account $9.95 plus $5.00 for next 2 months. Called today to completely cancel. After an hour on the phone, 5-6 holds, 3 people later and a huge argument, they tell me I got online or someone in my family got online and changed my $4.95 package deal to $9.95 online (impossible, I'm the only one with access and I KNOW I didn't do this) 3 DAYS after changing it to $4.95 and then COMMITTED for 6 months to pay this.

AOL has put a blocker on my ability to forward anything related to graphics, pretending it is "protecting" me when these are not advertisements. Then they delay answering my calls for up to 40 minutes at which time they "accidentally" disconnect the line. This has occurred at minumum of eight times - I've tried to communicate over weeks.

I signed up for a RISK Free 90 day trial with AOL. It would be $25.90 if I did not cancel. When I tried to cancel the first time, the man basically refused to cancel my account. he told me that I had 2 months to go on the free trial and I could call back before July 25 to cancel and get my money back. I called on July 18 and was told that I had switched my account to a different plan and was no longer eligible for the refund.

Want to cancel my Aol.

America Online has is charging me for Call alert. I emailed to have them cancel it but they have not and the strange is what they are billing me for is not currently connected on my phone. I called and emailed to cancel but I am getting the run around. I had a dispute with AOL several years ago where they were double billing me and I had to get the attorney general.

This company billed me for two accounts for over a year before I realized it on my account and refused to reimburse me.

I signed up for a 3-month risk-free trial with AOL on April 4, 2006. I called to cancel the service on June 6, 2006, and the rep told me that I was due a refund. Since I have not yet received a refund, I called today, and the rep told me that I was not due a refund, but he could credit my account for continued service. I replied that I didn't want to that but wanted a full refund; he suggested that I file a dispute with my bank--which I will indeed do. The cancellation process is in itself abhorrent; there is nothing risk-free about AOL's free trial, so I guess that would be a tertiary issue.

For two years, AOL double billed me for one account for a total of $600 plus. It's the old you had two screen names routine. Nothing is ever explained to my satisfaction and, of course, nothing is ever resolved. They are truly the best BUNKO artists I've ever encountered. My experience is duplicated thousands of times from every corner of the country.

When I purchased my computer in March, the packaging indicated 3 months FREE AOL. At the time I was between apartments, and staying with a friend. She did not have anything but dial up and since I believed that I had 3 free months with AOL, I decided to use the free offer. Except that it was anything BUT free. I was required to give my checking account info - supposedly so if any extra charges were incurred that it would be covered. But immediately AOL began deducting $28.60! I didn't use the service for more than a month and completely deleted it from my computer!

I received a letter from my bank stating that they had paid a fee of $25.90. At no time have I signed up for, or wanted this service. I need to know how I stop the payments being made directly from my account.

I had signed up for a 90 day FREE trial period for the AOL 9.0 and I installed the system on April 02, 2006 and gave them my debit card number although the CD states No credit card required. I received notification from my bank, Washington Mutual here in California that AOL had charged me for the 'free 90 service' a first month charge of $23.90 and this was deducted from my account on June 06. Then on June 09, I received another notice from Washington Mutual that the second month of billing had been deducted beginning June 01 and since I only had 35.00 in the account originally, the bank went ahead and paid this second amount because I had signed up for 'overdraft protection'.

I'm being bill twice. Aol is billing my visa debit card and my credit card.

I purchased an E-Machine December 2005. As part of the special deal I had to purchase 1 year of AOL services and they would send me a $125 Best Buy gift cards. Two months went by and I called AOL rebate center and they said that due to high demand they were out of gift cards and would be receiving more later.

I purchased a new computer for my mother in law for Christmas in December 2004. I signed her up for AOL on my credit card and had a 3 month free subscription. After three months we were getting charged by AOL for 23.90 a month. Nothing wrong with that I was expecting to pay for this subscription for her. Well I find out that my mother in law was getting billed for this account as well through her checking account!

I was on a trial period, before the trail period ended I called and cancelled, they are still demanding payment. When speaking with the Billing dept. then even noted that the account wasn't being used and promised to credit me. I'm now being sent to collection for $99. This is so unfair.

They have repeatedly called my home starting at 8:15 every morning. I have asked them to send me a bill. They said they don't have to. I have Verizon and have had them for 6 month.

My payments were $17.95/month. The first time after they took $35 out of my checking then this month they took out the $23.95 and this is not supposed to be the amount I agreed to pay. I only agreed to pay the $17.95 a month. I would like my account credited or I will cancel my membership with AOL.

I purchased a computer for my Father (who lives at a separate address) through Dell, with six months free AOL service included. After the six months were up, I was continuously billed on behalf of my Father for several consecutive months by AOL, using my American Express card number that I had used to make the Dell computer purchase!

I have been billed $25.90 by AOL 3 times for accounts which I have cancelled via fax and telephone. When I first noticed the duplicate charge in April, I called and was told that there were actually 2 accounts opened on the same day with different screen names. The rep said she would close 1 account and refund $25.90 and continue my trial period on the other account and refund the $25.90 as well.

I purchased a computer from Best Buy, they signed me up with AOL without my knowledge, a month later I was charged by AOL on my credit card. When I called them they refused to give me credit for this charge ( I never used the service). They told me I would continue to be charged and the only way to avoid the $24.00 charge I would have to sign up for their $9.99 service for DSL for a year. I refused and continued to fight to get my credit, which I never did. I have no reason to have AOL I have had DSL for the past three years.

My complaint against AOL is same as most people, but I do have a suggestion. Why do you not advertise on your website about the Fair Debt Collection Practices Act Paragraph 805 in particular that limits the contact the collector has with the debtor and if the debtor gives them written instructions to STOP... they may not under the law contact them any more. I think if AOL started getting thousands of these letters it would throw an additional wrench in their stew. Please do this...

In the beginning of March, I switch from dial up to DSL. with Verizon. I was to be billed 10.95 per month. Prior to this I was being billed 17.95 for dial up service. When I received my credit card statement I saw that I was overcharged and billed 17.95. When I spoke to Axel, he said that there was no record of the change and I said that I received confirmation of this change.

I cancelled my service on June 2004. The AOL agent gave me a really hard time to the point of getting into a screaming match. Now 2 yrs later I am scrutinizing my last banking statement and I notice a charge from AOL. Needless to say after getting in touch with my bank and getting statements dating back to 2004 I see that they had been charging my checking account 2 to 3 times a month anywhere from 28.90 to 30.90 per time. I am apoplectic.

I gave AOL my debit card to try the service for 30 days free and now that I have decided to go with another service, they are threatening to bill my credit card and their billing manager is not accepting mail. What do I do!

In August of 2005 I cancelled AOL. I paid a $14.00 cancellation fee and then I moved to Iowa City to attend college. While in Iowa City I never checked my bank account because I was busy with school and football. I assumed a responsible company like AOL would have taken care of my account.

AOL double-billed me, once on the first week and again on the third week of each month. These were taken from my account through my debit card. I phoned their 888-265-8003 number and cancelled my services and advised of their over-billing. Afterwards, I opened my account with BellSouth. Lately I've been hounded with phone calls (rude ones) and letters demanding $39.80 AOL says I owe covering the time period between my cancellation order and when they actually discontinued my account.

I first noticed the charge on my bank statement on March 20, 2006. I immediately called my bank and told them it was an unauthorized charge for $55.34 or something close to that. I reported the amount to bank's fraud dept and have recovered the money from them (my bank).

I called them because I saw 2 deductions coming out of my checking account each month for 23.90. When I contacted them they said that was because I had 2 screen names. I asked them why they would bill the same individual for 2 screen names and they couldn't explain it. I was never refunded any money as they said that they had a policy that would not allow them to do that.

I called AOL when I saw 2 deductions coming out of my checking account each month for $23.90. They said that was because I had 2 screen names. I asked them why they would bill the same individual for 2 screen names and they couldn't explain it.

I had a problem with AOL back before 2000, I had used a credit card to establish the account and canceled it before the first month was up, they still charged my credit card. I called and was told that they didn't have to remove the charges but would do it because they are good people. I might be able to get a more precise date but I am thinking it was in 1998 or so. They have been ripping people off for 8 years or more.

I tried several times to get them to cancel my account and they asked for info such as passwords and such that I did not have. but I did have my bank account info that they were billing and that did not matter to them, they would not cancel the account. I wanted to know why they did not need this info when they extended the free trail offer as they knew I was on disability and didn't know when I would be back to work.

Last year Ii decided to cancel my AOL account for 2 reasons. First, I was switching to a cable connection and I had not used AOL's services since I was a teen. Basically I just needed a web browser to surf the Internet. I never used any of AOL's features.

On March 31st of year, I signed up for a free 30-day trial of America Online. I only really needed it for a couple of days while I was moving from an old dialup account to a DSL account. About a week later, after I was on the DSL account and no longer needed dial-up access from AOL, I went to the AOL customer support portion of their website. I went there specifically looking for a number to contact for canceling their service - before the 30-day trial expired. To my surprise, I actually found a link, called Cancel Account. I clicked on that link and used it to cancel my account. I thought I was done with AOL, but no such luck. To my dismay, when I checked my bank statement on the 2nd of April, I noticed a debit of $23.90 to AOL.

I signed up for a 90-day free trial with AOL. I don't remember the exact day I signed up, but it was in mid-November of 2005. I used the service for the 90 days and decided to cancel because I could find cheaper service with another company. I tried to call the customer service number several times before the free period was over, but was unable to get through to a customer service representative. The offer I signed up for had the option of continuing for an additional month at a special rate of $9.99 for just one month. Since I hadn't been able to cancel my service, I continued to connect to the internet through AOL during the first two weeks of the month of March 2006 (which would be my $9.99 month) I sent a fax to AOL, canceling my membership as of March 15, 2006.

I am being double billed with AOL. One of my accounts has been cancelled, yet another screen name with the company is being automatically debited from my checking account every month. I have persistently tried to call AOL, but to no avail. I am put on hold for, what seems like an eternity, and NOBODY from AOL ever answers me. One time I was on hold for over an hour, but no one ever answered me. My cell phone bill will reflect these charges if anyone can help me.