AOL Reviews

I call AOL and got a woman named Melissa who said that they had my signature on file on return postcard that I ordered this service/product. I asked when the supposed card was mailed and received they said August 98 and the product was shipped to my New Jersey address that month. I said I found that odd since I had moved to Florida in June of 98. and that I couldn't have possibly ordered it. Even if I had wanted it, I would have ordered it online - after all, isn't the Internet supposed to make these tranactions easier?

She insisted that I did order it so I asked her why was only getting billed TWO years later. She giggled and asked was I intersted in hearing about the program and its benefits. I said the only thing I was interested in hearing was the cancellation number being given for this charge that would have to remove. I had to repeat my instructions four times as she kept asking me if I wanted to hear all about how wonderful it was. Finally, when I told her that I was a business reporter for a national newpspaper and would call AOL's press office to find out when the company resorted to slamming its customers with unwanted products - after all, that would be a great story since the FTC has gone after phone companies for doing the same thing - she complied with my request.

Oh and I had been recording the conversation with my home answering machine which I played back to her and I told her that I would sue AOL and subpeona her to testify. These people count on us not reviewing our monthly statements or bills. We have to be vigilant. Save every receipt and compare it to your statement. And don't ever let anyone badger or bully you. After all it's your money and they can only swindle you out of it if you let them.

I ordered the printer on 07/13/00,if the rebate was expired already for over six month's, that is in fact false advertising! I am so fed up with this online shopping with aol that it will be a long time before i ever do any online shopping,maybe never! Since this incident,i told my family and friend's that also have an online account with aol,we are going to terminate all of our account's with aol! the is just too many hassle's with the service,and asfor customer service that's a whole other story. signed ****

I have cancelled my account with AOL. I want nothing to do with AOL after I receive my refund. I was upset that after I spoke to the AOL Shop Direct rep and told her about the situation she wantd to know if I would be interested in another special.

I phoned the order in on Sept. 4, 1999 (the enclosure states 2-4 weeks delivery).. As of early November, I have received nothing -- no computer and no communications from AOL Shop Direct.

I have made repeated phone calls to this number, probably over 10 and have yet to talk to a single person (except for one instance) because I am constantly put on hold, listening to waltzes and concertos. I have even tried every number offered in their recording hoping to get someone ... anyone.

I estimate that over three hours have been spent trying to reach this company. It's as though this were a phantom phone number.

The phone calls were made on Oct. 18, October 25 and Oct. 27. On Oct. 18 I did speak to a gentleman named Steve, he found the order on his computer and told me the computer was sitting in their shipping department and he didn't no why, but he would look into it and get back to me. I never heard from Steve

This inept handling of my order has violated all direct marketing regulations such as notifying the customer within 30 days if there is a delay of their order.

Last week I mailed them a letter -- and got no response. To make matters worse, I went to their WEB site and in their Customer Service window there is a form to fill out. Guess what, it can't be filled out. At least not on my computer. I try to put the cursor in the boxes and it will not take the information.