AOL Reviews

AOL recently asked me to reverify my account, but I can not recall the answer to the security question that I likely set up over 30 years ago. They now want me to pay for customer support to access the account again. Judging by the number of negative recent reviews on this subject, it seems to be a money grab.

So I have had AOL for. Years now all the sudden my password won't work and they want me to pay for help to get in my account. Does anyone else have this problem and can help me? It's scam to get money now.

I just call their customer support team to help me reset my password and they could not do it because the name on the email acct Was different than my name, so now I am permanently locked out of my AOL account. There 1 agent that was willing to help me, but my phone hung up on her, when I asked to speak with a supervisor for the other 2 agents, the supervisors were busy taking phone calls and I was not going to give them my phone number.

They locked me out of my account and won’t let me back in. They sent me a link to verify who I am by scanning my driver's license and taking a picture of myself. That wasn’t enough to verify cause the address is different. They said a supervisor would call me back and that never happened. The calls are in the Philippines and I was on hold over an hour. A poorly run company. Do not use them.

Aol Mail SUCKS Big time FOR FREE ACCOUNTS. They won't help you get back into you account UNLESS YOU PAY FOR IT. BIG SCAMMERS. Been with them from beginning? Has now become the very worst email account EVER!!!

The outage has been a problem with email so you can't speak with anyone to help you. For a tech company the support center is terrible. Why they can't reverse the problem is crazy. Been waiting hours on the phone.

Echoing Bernice of Bayside, NY. I am locked out of my email. For whatever reason I can't remember the password and the other email is another AOL email that I also don't remember the password to. And I no longer have access to my old phone number. My accounts is 30 years old. AOL is basically I telling me I must purchase a membership plan in order to unlock my account. In a sense my account is being hostage.

Like many others on here, I too got locked out of my email. For whatever reason I can't remember the password and the other email is another AOL email that I also don't remember the password to. And I no longer have access to my old phone number. I made this email when I was in jr high school---25 years ago. And I was willing to pay them but after them getting so much into My personal life with sending my license over to them, (which my last name has changed as well since I got married) they said "sorry we can't verify you and we can't help you". All of this over some email account??? Are they joking???

AOL refuses to help customers with their free email account unless you pay for a subscription service which is absolutely absurd. I tried to help my grandfather access his email account, after receiving a new phone number, and could not access it because the verification code was sent to his inactive number. Since this is the only way you can log in to your email, I called the customer support line thinking that it should be an easy fix. I was very much mistaken. They require text message identity verification, which is impossible when a senior citizen does not have a cell phone. They have absolutely no alternatives to this and forced me to give my own personal cell number to verify his identity.

So if you get a new phone and a new number. So to get my Email. I need the my old number. I didn't have it. The way they identify you is a joke. You're supposed to remember a email you sent to someone I don't send emails with text messages, Facebook and Instagram. I mean, come on, that doesn't make any sense or an alternate email that I've never used. How am I going to remember that? I told him I can give you my plate number. My Driver's license number.