3.1/5 (2609 reviews)

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: Feb. 9, 2023

When Verizon transitioned all e-mail service to AOL, I was ok for a few years. But then AOL "enhanced" their e-mail security so I must generate a password on the AOL Security page for to use Outlook in Office 365 to open my e-mails. That was fine for a while, a few extra steps to access my e-mail was OK. However, I recently purchased a new laptop for my wife. When I attempt to generate passwords now, I receive the message "Sorry, this feature is not available right now". I called AOL help, and the representative guided me through several paths to the same page, which gave the same result each time.

The rep then told me that the Generate an App password feature has a very high demand and becomes overloaded. I was to try again in a few days - which I just did. The result was the same. Seems like my only alternatives are to use the AOL app and live with all the associated junk - or change our e-mail service. That will be my choice if AOL doesn't clean up its act soon. I also will probably dump Verizon FIOS since they own AOL and closed a fine E-mail service.

6 people found this review helpful
Verified Reviewer
Original review: Jan. 23, 2023

Great email client if you enjoy being HACKED, SPAMMED, RIPPED-OFF and SCREWED. I receive warnings, notifications, and alerts nearly EVERY DAY. I've been hacked and had all my contacts and old mail deleted. AOL email is the W-O-R-S-T!!!

9 people found this review helpful

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    Verified Reviewer
    Original review: Jan. 9, 2023

    I have had accounts with AOL for years. I have iPhone which keeps you signed into your email accounts automatically. I have one email that I don't use often & so I had no idea that my iPhone was no longer giving me access. Once I found out, I called customer service because I could log in but no longer had that phone number to verify my identity; which in turn didn't allow me access to my emails. They said they'd have to charge me for basic customer services & also asked for copies of ID which I've personally never had to do. Long story short, I was hung up or "disconnected" FIVE times. I called back a 6th time & was told they made too many attempts & can't access my account. SO, 2 hours of wasted time. This is basic stuff. Now, I will delete every account & move on. Customer Service is greedy & garbage even to loyal customers.

    9 people found this review helpful
    Verified Reviewer
    Original review: Dec. 13, 2022

    AOL’s recovery process sucks, the worst of the worst, you can literally verify everything from your social security number to the birthmark under your left butt cheek and they will still deny you access to your account. That’s the most absurd thing I ever heard especially when you’ve had the account for 10 or more years and everything important goes there. So just get a Gmail, Hotmail, Yahoo, anything but AOL. ANYTHING #AOLisathingofthepast #leaveitinthepast.

    6 people found this review helpful
    Verified Reviewer
    Original review: Nov. 30, 2022

    AOL provides no support to consumers for reviewing, saving or eliminating New and semi new-Old- email. How is it possible to have amassed 25K which cannot be accessed? I gave up entering random addresses into Search or Find after paring down to 16K New or Old Email. It's archaic that aol *still* provides no means nor methods for reviewing older emails listed as New. Evidently, AOL doesn't care. Probably because it's on its way out to the pasture of where things go to die.

    2 people found this review helpful
    Verified Reviewer
    Original review: Nov. 1, 2022

    I have had my AOL email address for over 20 years. While their site had little bugs, I haven't had problems often. The problems I have had, were very big problems. I contacted AOL support about the issue, and they will not contact me back. I tried to call, and they dodge the issue. The issue is I receive a large percentage of automated emails fine. Yet, some from certain sources will not make it to my inbox. I've been locked out of an important exchange, and other accounts. Currently, I am dealing with a return and the company keeps trying to send me the mailing label.

    What's so annoying is no matter how many times I try, if the email is from same source, it will never work. It's not a widespread issue either. When I got locked out of the large exchange because I could not receive reset password emails, no other known users were experiencing this. I've used this email my whole life and it is important to me now. I don't want to change it, but with AOL's horrible platform and service I will slowly work on changing providers..

    8 people found this review helpful
    Verified Reviewer
    Original review: Sept. 14, 2022

    I couldn't get into my AOL mail account because I using a different device other than my usual one and had to change my password. When I got back to my regular PC I naturally had to change it again because the other computer assigned me a password and I couldn't get back to it to read it. After a few attempts at changing my password, the web page stopped me from any chance of getting a password change online and forced me to call customer service. I jumped through all the hoops and dotted all the i's and then they tell me it will cost $4 to get access to my account. I told the that is ransomware and that I would post this review. Funny thing, as soon as I hung up I was able to get my password changed online. Whatyaknow!!!!

    AOL uses techniques that feel a lot like ransomware under the guise of security to stop patrons from signing on and to charge you to get back online by shutting down all possible ways of accessing a legitimate password change unless you call their customer service number. AOL farms out their customer service to mumbling foreigners whose English is almost entirely intelligible. I intend to post this message everywhere I can. AOL makes enough money from the ads I have to suffer through when I check my mail. Shame on you AOL!! You used to be top-notch!! Not anymore!

    6 people found this review helpful
    Verified Reviewer
    Original review: Sept. 5, 2022

    For several months, the usual number of SPAM has gone from a few to over 60 /day. Several times a day, I am forced to to delete dozens of SPAM. Of particular concern is the number of sexually explicit ones which are readily available to family members who have access to my email account. AOL seems to make this MY problem rather than theirs.

    14 people found this review helpful
    Verified Reviewer
    Original review: Aug. 22, 2022

    My wife and I have been trying to get rid to AOL billing for several years. She called and cancelled multiple times and AOL charges still appear on my credit card. I finally wised up and had my credit card stop their charges. Today I got two letters from AOL. One stating we cancelled but charges for the month would still be applied (LOL). Second was a past due bill because I stopped the credit card charges. This company is garbage.

    7 people found this review helpful
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    Verified Reviewer
    Original review: July 21, 2022

    Aol email support used to be free, but now Apollo is charging for email support. Aol sold to Verizon, which verizon sold to apollo. Apollo also never put up their new terms and condtions neither.

    6 people found this review helpful
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    AOL author review by ConsumerAffairs Research Team

    This is the company with the most Internet experience, going all the way back to the 1980s -- 10 years before the World Wide Web was created. Over the years, AOL has been at the center of many of the most important developments in Internet technology. It merged with Time Warner in 2000, then split off again in 2009. In 2015, Verizon purchased the company.

    • Still going strong: Positive associations and nostalgia for the AOL brand over the decades tend to keep customer engagement high.

    • Experts in security: Security is among its strongest suits, making this a preferred choice for businesses. Through their partnership with McAffee they can provide a wide range of defenses, including AOL Tech Fortress to catch non-traditional viruses and SuperAntiSpyware to weed out malware.

    • Online backups: Agreements with cloud services and Microsoft give customers the benefit of keeping backups of important documents and pictures online.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    AOL Company Information

    Company Name:
    Year Founded:
    770 Broadway
    New York
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    United States