AOL

About AOL

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Pros
  • Reliable email service
  • PC protection features
  • Good value for paid support
Cons
  • Poor customer service experience
  • Unauthorized charges persist
  • Technical issues with software

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AOL Reviews

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    How do I know I can trust these reviews about AOL?
    • 4,627,446 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Staff

    Reviewed March 20, 2025

    I've been an AOL email user for a number of years. The service used to be a pleasure to use. Since the on start of two step verification, it has been disappointing. Why should faithful users of AOL have to pay to speak to a representative when you're locked out of your account? I was locked out of my account due to too many attempts with a password. You get timed out when trying to even enter a correct code. They have you take a picture of your driver's license to verify your identity. Even that is a failure. It seems like a money grab to me to have persons that are locked off their accounts pay for login services. I'm still locked out.

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    Customer Service

    Reviewed Feb. 26, 2025

    I have had this account for 20+ years. I am 30. My ex-stepdad created this account for me back when I was in like 4th or 5th grade. Now because I cannot remember my password and I no longer have access to the phone number on file they won’t help me. I tried to get in on my own a few times today and when I would call I kept getting their automated system. I am beyond frustrated with this. DO BETTER!!

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      Reviewed Jan. 27, 2025

      Locked my wife out of her email account when she didn't sign up for multi-factor authentication, their automated recovery system didn't work to reset the password, now they want to EXTORT money out of us to unlock her account or wait 24 hours. This is completely unacceptable.

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      Reviewed Jan. 27, 2025

      AOL Mail is dishonest. I have been with them for over 30 years. I was disconnected twice. The same issue keep reoccurring. I lost all my kids' pictures and videos that I had saved for the past years. I hate you. I paid for a plan last year for things like not to happen and now I lost a lot more. I am angry. I lost all of my kids' memories.

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      Customer ServiceStaff

      Reviewed Dec. 8, 2024

      Had AOL for years. Locked out of account. Family member created it for me over 25+ years ago. Took almost 2 weeks to get someone on the phone from 'customer service". Would not help - exceptionally rude representative. When I finally hear from the 'concierge-help' from AOL. They want a copy of trust, will, drivers license, etc. The creator has been dead for years. Died penniless, on Medicaid, had nothing to warrant a will and/or trust. I live across the country and am not going to get a court order. The phone number on file is older than the AOL account but never get a text giving me the 'special code' to reset password. And received nothing through the additional email for getting this type of item. AOL is the worst customer experience I have ever had in my 60+ years on this earth. HORRIBLE.

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      Customer Service

      Reviewed Dec. 1, 2024

      AOL recently asked me to reverify my account, but I can not recall the answer to the security question that I likely set up over 30 years ago. They now want me to pay for customer support to access the account again. Judging by the number of negative recent reviews on this subject, it seems to be a money grab.

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      Sales & Marketing

      Reviewed Nov. 29, 2024

      So I have had AOL for. Years now all the sudden my password won't work and they want me to pay for help to get in my account. Does anyone else have this problem and can help me? It's scam to get money now.

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      Customer ServiceStaff

      Reviewed Nov. 22, 2024

      I just call their customer support team to help me reset my password and they could not do it because the name on the email acct Was different than my name, so now I am permanently locked out of my AOL account. There 1 agent that was willing to help me, but my phone hung up on her, when I asked to speak with a supervisor for the other 2 agents, the supervisors were busy taking phone calls and I was not going to give them my phone number.

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      Customer Service

      Reviewed Nov. 4, 2024

      They locked me out of my account and won’t let me back in. They sent me a link to verify who I am by scanning my driver's license and taking a picture of myself. That wasn’t enough to verify cause the address is different. They said a supervisor would call me back and that never happened. The calls are in the Philippines and I was on hold over an hour. A poorly run company. Do not use them.

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      Customer Service

      Reviewed Oct. 29, 2024

      Aol Mail SUCKS Big time FOR FREE ACCOUNTS. They won't help you get back into you account UNLESS YOU PAY FOR IT. BIG SCAMMERS. Been with them from beginning? Has now become the very worst email account EVER!!!

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      AOL author review by ConsumerAffairs Research Team

      This is the company with the most Internet experience, going all the way back to the 1980s -- 10 years before the World Wide Web was created. Over the years, AOL has been at the center of many of the most important developments in Internet technology. It merged with Time Warner in 2000, then split off again in 2009. In 2015, Verizon purchased the company.

      • Still going strong: Positive associations and nostalgia for the AOL brand over the decades tend to keep customer engagement high.

      • Experts in security: Security is among its strongest suits, making this a preferred choice for businesses. Through their partnership with McAffee they can provide a wide range of defenses, including AOL Tech Fortress to catch non-traditional viruses and SuperAntiSpyware to weed out malware.

      • Online backups: Agreements with cloud services and Microsoft give customers the benefit of keeping backups of important documents and pictures online.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      AOL Company Information

      Company Name:
      AOL
      Year Founded:
      1985
      Address:
      770 Broadway
      City:
      New York
      State/Province:
      NY
      Postal Code:
      10003
      Country:
      United States
      Website:
      www.aol.com