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2.5 out of 5
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About AOL

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AOL Reviews

ConsumerAffairs has collected 1,619 reviews and 2,224 ratings.

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Reviewed Nov. 12, 2023

Could not download new emails from the AOL server to my Android phone and Outlook on my PC. AOL blamed Outlook. There was an error code from Outlook. I figured it out; my the server inbox was corrupted.

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Reviewed Oct. 30, 2023

Lately Aol has been changing my password and I can't change it either b/c aol has me locked out. Of course we can PAY to reset it which it won't let me do without the pay part. Not being able to log in means I'm dead in the water. How can I reset the password if I can't get into the account settings with my p/w ? BTW resets don't work either. Good question huh?

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    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 30, 2023

    I, like the majority of the other complainants on this website have lost access to an AOL email account due to secondary verifications that are being sent to old phone numbers and emails addresses I no longer have access to. Before AOL and Yahoo merged it was fine. I could always deal with the verifications. Now that they are on the same server, they keep looping from one account to the other with no way for me to receive my code. What's worse is that even after I call into customer service and have identified myself over the phone, the agents claim to be helpless to release my account unless I buy into a subscription. Which is tantamount to extortion.

    Today I have spent four hours on the phone with foreign speaking persons who are rude and have a different story as to why they can't help me get into my account. If AOL wants to play this game, perhaps if consumers begin boycotting AOL and the companies that advertise with them, maybe they will change their ways.

    I for one have been locked out of my account for over a year,, despite the fact I have working passwords for both my AOL and Yahoo account. So starting today, I will not only STOP buying products and services from advertisers on AOL and Yahoo, but I will continue my boycott until 1-year AFTER I regain access to my account. If and whenever that happens.

    I will also be adding AOL and Yahoo to my VPN and browser's block list to make sure no advertisements can populate my screen ever again. As of the posting of this complaint it has been over an hour since I was promised a call back from an AOL customer service manager. If they don't call, then I won't buy anything seen on my screen powered by AOL ads again. Please click the "Thumbs Up" button below if you agree.

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    Customer Service

    Reviewed Sept. 12, 2023

    I noticed yesterday that the last 3 years of my sent emails were missing. Checked multiple devices and folders. I called AOL c/s and they said they should be able to find the emails but I must sign up for their service to get a tech to fix the problem. They said if I didn’t do it within seven days my emails wouldn’t be able to be recovered. I paid $15.99 for the monthly service. She said it could take 24-48 hours for them to figure it out. Miraculously.

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    Customer ServiceReliability

    Reviewed Aug. 13, 2023

    AOL is blocking me from logging in unless I get a paid service. There is an old landline associated with my account and customer service is refusing to update the ph number without soliciting me with a paid account. No other way to describe this except to call it extortion.

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    Reviewed Feb. 9, 2023

    When Verizon transitioned all e-mail service to AOL, I was ok for a few years. But then AOL "enhanced" their e-mail security so I must generate a password on the AOL Security page for to use Outlook in Office 365 to open my e-mails. That was fine for a while, a few extra steps to access my e-mail was OK. However, I recently purchased a new laptop for my wife. When I attempt to generate passwords now, I receive the message "Sorry, this feature is not available right now". I called AOL help, and the representative guided me through several paths to the same page, which gave the same result each time.

    The rep then told me that the Generate an App password feature has a very high demand and becomes overloaded. I was to try again in a few days - which I just did. The result was the same. Seems like my only alternatives are to use the AOL app and live with all the associated junk - or change our e-mail service. That will be my choice if AOL doesn't clean up its act soon. I also will probably dump Verizon FIOS since they own AOL and closed a fine E-mail service.

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    Customer ServiceStaff

    Reviewed Jan. 23, 2023

    Great email client if you enjoy being HACKED, SPAMMED, RIPPED-OFF and SCREWED. I receive warnings, notifications, and alerts nearly EVERY DAY. I've been hacked and had all my contacts and old mail deleted. AOL email is the W-O-R-S-T!!!

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    Customer ServicePricePunctuality & Speed

    Reviewed Jan. 9, 2023

    I have had accounts with AOL for years. I have iPhone which keeps you signed into your email accounts automatically. I have one email that I don't use often & so I had no idea that my iPhone was no longer giving me access. Once I found out, I called customer service because I could log in but no longer had that phone number to verify my identity; which in turn didn't allow me access to my emails. They said they'd have to charge me for basic customer services & also asked for copies of ID which I've personally never had to do. Long story short, I was hung up or "disconnected" FIVE times. I called back a 6th time & was told they made too many attempts & can't access my account. SO, 2 hours of wasted time. This is basic stuff. Now, I will delete every account & move on. Customer Service is greedy & garbage even to loyal customers.

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    Reviewed Dec. 13, 2022

    AOL’s recovery process sucks, the worst of the worst, you can literally verify everything from your social security number to the birthmark under your left butt cheek and they will still deny you access to your account. That’s the most absurd thing I ever heard especially when you’ve had the account for 10 or more years and everything important goes there. So just get a Gmail, Hotmail, Yahoo, anything but AOL. ANYTHING #AOLisathingofthepast #leaveitinthepast.

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    Customer Service

    Reviewed Nov. 30, 2022

    AOL provides no support to consumers for reviewing, saving or eliminating New and semi new-Old- email. How is it possible to have amassed 25K which cannot be accessed? I gave up entering random addresses into Search or Find after paring down to 16K New or Old Email. It's archaic that aol *still* provides no means nor methods for reviewing older emails listed as New. Evidently, AOL doesn't care. Probably because it's on its way out to the pasture of where things go to die.

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    AOL author review by ConsumerAffairs Research Team

    This is the company with the most Internet experience, going all the way back to the 1980s -- 10 years before the World Wide Web was created. Over the years, AOL has been at the center of many of the most important developments in Internet technology. It merged with Time Warner in 2000, then split off again in 2009. In 2015, Verizon purchased the company.

    • Still going strong: Positive associations and nostalgia for the AOL brand over the decades tend to keep customer engagement high.

    • Experts in security: Security is among its strongest suits, making this a preferred choice for businesses. Through their partnership with McAffee they can provide a wide range of defenses, including AOL Tech Fortress to catch non-traditional viruses and SuperAntiSpyware to weed out malware.

    • Online backups: Agreements with cloud services and Microsoft give customers the benefit of keeping backups of important documents and pictures online.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    AOL Company Information

    Company Name:
    Year Founded:
    770 Broadway
    New York
    Postal Code:
    United States