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Last updated: Oct. 15, 2017

1457 America Online Consumer Reviews and Complaints

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Verified Reviewer
Original review: Oct. 15, 2017

I continually contact AOL to find out when they will restore the ability to resize photos embedded into emails. All versions prior to Desktop Gold had a simple interface permitting resizing photos to one of three options. Please restore this option!! The first option in Desktop Gold allowed an editing box permitting manual resizing of photos (not at all user friendly but at least resizing was possible). Then, sometime about Sept of 2017 even that option was deleted. HELP. I have been with AOL for 22 years. I don't want to quit but you may leave me no choice.

Verified Reviewer
Original review: Oct. 11, 2017

AOL has decided that everyone needs to upgrade to gold. I'm the only person who pays them $9.95 a month. I have several thousand emails and a ton of favorites. Due to that I decided to bite the bullet and pay up. The biggest problem that others have stated is the mail situation. Each email comes with an AD. It's bad enough that I have to pay but to look at ADS is kind of crazy. Now here is the craziness, it takes forever to load. I have broadband and it sucks. It will take me a lot of time to get rid of the emails and I'm not sure how to export the favorites but I will go to Gmail or somewhere else.

My advice to everyone... Stay with the FREE version if you have to but don't get roped into the AOL merry go round. Also when I upgraded I let them do it so that I wouldn't mess stuff up. One of my questions was if I would lose any passwords. I share Netflix etc and lots of passwords I don't have. Long story short is that every password was gone. They screwed me big time. AOL wants your money so they are selling ADS. Sooner or later people will get sick of them and leave.

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    Verified Reviewer
    Original review: Oct. 8, 2017

    24x7 support only applies to chat. The support is foreign. Then the only way they could supposedly help me was to connect to my machine. I do not think so. If they knew their product and were forthcoming, they could tell me without having to connect to my computer. It was not that difficult of a question. In fact, I found the answer on Youtube.

    Verified Reviewer
    Original review: Oct. 4, 2017

    AOL (now Oath) bundled the (free AIM and email) service and created a forgery of an AOL Client. It is designed to look exactly like the AOL Client. But it is NOT. When you click "Instant Message" it opens up a web browser to sign on to AIM. When you log on, you are also opening a web browser. When you enter a chat room, the back end is actually connecting to AIM servers. When you open email, it's actually in a web browser which is why it's god awful slow. You are also now paying a subscription price to stare at the Ads they place all over the place. AOL GOLD is essentially an insult to peoples intelligence. The truth is AOL (Oath) Shutdown the original legacy servers that have been in service since before 1995. Erasing decades of historical content and functionality. The server Protocols are now lost forever as well making all previous versions of AOL obsolete forever.

    Verified Reviewer
    Original review: Sept. 28, 2017

    We pay for AOL service and do not think we should have to tolerate the constant ads and the clutter that comes with them. Some cases I've had to pay AOL to get rid of some of the issues that these ads have caused. This was told to me by AOL at one time... there is a free AOL that should have to tolerate the ads.

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    Verified Reviewer
    Original review: Sept. 20, 2017

    Always some hype and confusion and never just easy. Wait time is awful for the system to actually access. I started using Google as my main connection.

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    Verified Reviewer
    Original review: Sept. 17, 2017

    I have Aol email on only. I use to have Aol internet. Not anymore but I get my email through them. Now the problem I have with them is news. They keep on have the same news story over and over 9 times. Am sick of it and they have no way to just email about to complain about that. Just support. I had a problem with the email website. It was on their side and they tried to charge me for that.

    Verified Reviewer
    Original review: Sept. 15, 2017

    AOL forced the upgrade to AOL GOLD. I use the term "upgrade" even though this is not an upgrade. It is if the login wants you to save your password because you have to go to a second page to enter your password. This is ludicrous! Email should be private. The view is cluttered with advertisements. So let me get this straight. I have to pay to keep and email that is cluttered with huge advertisements. I HATE this "upgrade"!

    Verified Reviewer
    Original review: Sept. 14, 2017

    I plan on ending my relationship with AOL. In the past few years, they have raised their prices and it is not worth the price I am charged every month.

    Verified Reviewer
    Original review: Aug. 22, 2017

    Ever since Verizon dumped our email accounts to AOL when they sold out to Frontier we've had nothing but problems but the one that really pisses me off the most is their mailer daemon bounces back any email I attempt to send to Soundcraft.com with a "553-Sorry, your IP address xxx.xx.xxx.xx has been 553-blacklisted." message. I followed the instructions to check my IP address and Symantec claims my IP address is NOT blacklisted. I have no idea why it would be anyway or why it would only be blacklisted when sending to one particular company. And I have contacted Soundcraft by phone and they say the problem isn't on their end (i.e., they aren't blacklisting me).

    So after spending many hours attempting to debug AOL's problem I called their Tech Support number. The guy who answered was worthless and told me that I had two options: 1) try their online help.aol.com, or 2) pay for technical support. I informed him that I had already tried their online help and that Symantec (or MessageLabs.com as both were in the returned email) verified my IP address was not blacklisted and that I didn't think that I should have to pay to troubleshoot a problem that is clearly within their system and not mine. He said he understood, but that that was my only two options. So if you have a free AOL account you are totally on your own regardless if the problem is on your end or theirs. What a crap company! Time to look for another email provider...

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    Verified Reviewer
    Original review: Aug. 22, 2017
    I am 71 and I - unlike most people - have a lot of friends on AOL - all over 65. I can always tell the age of the person if they have AOL - they will be 60 plus years.

    So you are going to start charging the demographic with the least amount of money who have used AOL for years and will have a problem learning another system. I have 6 Gmail accounts - I don't pay a PENNY for them. Not one cent! I have 3 phone lines with Verizon - I have been considering changing servers and I will now as soon as I have time to do so - after I spend some time figuring out how to migrate all of his stuff off of AOL and changing the email addresses. I guess Verizon isn't making enough money. I also recently got an offer from Sprint - for elderly clients. I am definitely going to look into that. My loyalty to Verizon is gone!!

    Verified Reviewer
    Original review: July 28, 2017

    What an excuse for an email service that one now has to pay for monthly. AOL GOLD loads slowly my emails, there is a pause in their system. I have complained to AOL about this and they tell me to do some sort of refresh to clear the system. Tried it a couple of times and it did not help at all. Seems when one complains to AOL, you get a canned response and they could care less about the customer. The new AOL GOLD is worse than the program was back in 1997, yup have had my AOL account that long and about to toss AOL and go with GMAIL. What a nightmare that AOL has become to the customers that they now charge for their ** program.

    Verified Reviewer Verified Buyer
    Original review: June 27, 2017

    I did not ask for Verizon to switch to AOL. It was dumped on me-today in the middle of reading my email on the AOL site (I was told I could use my Verizon email name there and have the AOL sign on my desktop). The mail suddenly vanished-I spent from 2 02 pm to way after 6pm attempting to get help-Verizon had me on hold for over one hr then was told they couldn't help me. Had to go to AOL. The man at AOL one didn't listen to I. He was extremely nasty and asked me who I paid my internet money to which was Verizon. I stated that Verizon didn't cover emails anymore. He then hung up on me.

    I phoned Verizon again and got another person who tried via google to get help. She too gave up-it seems that no one covers anything-BUT AOL can bombard my AOL main page with loud tv type commercials down the middle of the page and flat advertisements along the side but no emails. So why am I paying for this??? Have had it. Verizon and AOL are not responsible for something one of them is getting paid for - trying to sign up on line cannot be done they require a cell phone which I do not have just the landline so it too bounces back line the site requires, disgusting. They don't even deserve one star.

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    Verified Reviewer
    Original review: June 15, 2017

    I have a couple of simple issues with the email (one involving my home security system). I tried to get help from AOL and they told me in order to get tech help I have to purchase a tech service plan. It would seem that since they took over Verizon's email they should provide upfront tech help for all us customers at least during the transition, especially since AOL doesn't even have their act together on this yet. The problems are with the AOL system. However, I refuse to buy a plan just because I need tech help. I already pay $200/month for my computer and online services to Xfinity. When I called yesterday (6/14/17) I told this to the rep. I then asked for the dept mgr and was told he was on telephone with someone else. I asked to have him call me back. Got double talk and finally got so angry I hung up after telling him I plan to switch to another email service.

    I have had major issues with AOL years ago and canned them then. It seems their approach to customer service hasn't changed. I will never pay them for any service. Their rep wouldn't even listen to me. He just kept talking over me. Disgusting customer service and what a heck of a way to a new customer - one drafted at that. I told Verizon how unhappy I was about their sale of the email to one of the most disreputable companies out there. I bet I'm not the only person (a senior at that) who can't get help and gets duped into purchasing a tech contract that is only available to their "prime customers" (that's what the rep said to me). Everybody STAY AWAY FROM AOL!!!

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    Verified Reviewer Verified Buyer
    Original review: June 11, 2017

    Recently Verizon dropped their email service (but not the costs) and dumped us on AOL in a version that does not provide or interact with a calendar. And suddenly I'm getting all sorts of offensive sexual ads and drugstore offers that are offensive. Verizon and AOL are the lowest.

    Verified Reviewer Verified Buyer
    Original review: June 2, 2017

    Soon AOL will be charging me $3.99 for a service that no longer has the abilities it had before Gold. Everything is marked "Coming Soon". No more mail Status button. No more icon to "Insert in email". Spell check doesn't work well - just to name a few that come to mind. I think it's awful that they disabled my installed 9.8.2 without my permission. They've left me high and dry for some of the functions that I had before. Version 9.8.2 had everything I needed. I don't understand why they removed what was working well and are now going to charge a service charge. There something not right about that.

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    Verified Reviewer Verified Buyer
    Original review: May 28, 2017

    They had my parents paying 37 dollars a month for 6 years even though they had a cable modem. Then when my parents were incapacitated, they sent a bill. I didn't know about to collections without sending a paper bill. Rude is an understatement in describing their phone service. I really feel they ripped off my parents because of their age. I am talking about thousands of dollars for a service they never used, then damaging their credit.

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    Verified Reviewer
    Original review: May 26, 2017

    Because I will be away from the States for 2 1/2 months this summer, I did not want to pay for the period I was away. When I got back, I planned to reactivate my account. It was impossible to accomplish this. I went through at least two infinite do loops which cost me nearly an hour of my time. Joining AOL is like walking into quicksand. Once you're in it's very hard to get out. I'm quitting for good.

    Verified Reviewer
    Original review: May 13, 2017

    I am a paying customer with AOL since 1995 (or there about) and recently bought a new computer. Needless to say that when I bought a new computer I forgot my password for AOL. After several mistakes trying to log in the service locked me out. I called no less than six (6) times trying to get this unlocked. One tech person hung up on me and so did a supervisor. Only two women tried to help me while the men who answered couldn't find their ** with both hands and a road map. I have never had such a situation before and I was (and still am) quite PISSED OFF about this situation. It's coming up on my 24 hours of being locked out. I pay $37 a month for this CRAPPY service. So AOL, listen carefully... I am setting up my Gmail account and will be moving everything over there in the next 3 months unless I get an apology as well as a credit for this piss poor service! Suck it, AOL!!!

    Original review: Feb. 25, 2017

    I have been a member of AOL since 1991. Paid when they wanted payment, free since the service was free. They have just cancelled my email account and denied me access to all my emails. This was because I had exceeded my size limit and the temporary passwords were not active for long enough for me to delete and/or move my emails, which the service agents repeatedly asked me to do. A couple of days later, 'so sorry we can't reactivate your account', 'so sorry the supervisor is not available', 'so sorry... so sorry', 'perhaps you could post a letter to the legal complaints department in London', 'so sorry we are unable to inform you when you exceed your limit', 'so sorry...' phone goes down.

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    Verified Reviewer
    Original review: Feb. 16, 2017

    Compromised account, 2 times in 2 months - In December 2016, logging in I had a notice that I was locked out of my account and I had to call this number to fix the problem. When I called the foreigner said I had a compromised account and that a few foreigners are accessing my account. Stealing my info. They had me click on and they showed me a black screen with this on it. It felt suspicious so I refused to give them any info. An hour later, I went back, signed in and changed my password. Then they called me back and I told them I was reporting to police. I did go onto internet fraud and wrote a report. Something funny going on on AOL.

    Verified Reviewer
    Original review: Feb. 16, 2017

    I have been using AOL mail for over 10 years. Had 2 accounts, one for bills, business etc and one personal. All of a sudden the personal account disappeared. I have no way to regain those addresses. Requests for assistance from AOL did nothing to solve. I was told since I am not a paying customer, I would have to subscribe to a paid account in order to get assistance. That is really poor business practice in my opinion. So they have forced me to open up another one, try to assemble all new info, and now I am worried the remaining account will disappear too. Wonder if anyone else has experienced this?

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    Original review: Feb. 16, 2017

    Email News from AOL - I can't stand when a company uses their business to push their own "fake news." Please stop pushing your crazy left wing opinions and fake news onto your customers! Now I know what fake news is and how it is just a pinch of truth with a whole lot of lies. It's twisted facts and totally unbalanced viewpoints. The reason our election went the way it did is because of all the dishonesty that our supposed news programs have been thrashing about to help their own agenda or because someone has paid them to lie. People are sick of it. I for one will no longer read your trash!

    Original review: Nov. 30, 2016

    When I browse through the news on AOL, they are often advertisements disguised as news to get you read them. This is very unprofessional and trickery. I no longer have respect for AOL news and will find my news elsewhere... real news. You have hit a new low, and I have been with AOL for many years. You are going downhill fast. My account is free, but I'm beginning to wonder if it's worth it.

    Verified Reviewer
    Original review: Oct. 24, 2016

    Aol is - and has been for the last 18 years - the most unbelievably dysfunctional piece of garbage that I've ever encountered online. Right now - I am staring at a computer screen where literally every 20 seconds a message pops up - "Oops. Something happened" Not other details; the content I was viewing just disappeared. I first got an aol account 18 years ago. I've checked every six months or so to see if it's improved. It's just absolutely unbelievable! No improvement whatsoever - from unavailable email, to dead or misdirected links on the front page, errors, errors, and errors. I finally decided to call, connected with a gentleman in India who had to spend quite a bit of time looking up everything I inquired about, and then got disconnected. How can they possibly stay in business???

    Original review: Aug. 6, 2016

    I have been with AOL for over 20+ yrs. I had a free account with them but I noticed after looking at my bank statements that I was being charged each month. I contacted them and they stated they did not show I was being charged. Gave them bank info. Asked for my money back for my Free Account and was told they would escalate it but what I got was terminated without notice and all my emails are gone. They say there is no way to get them back or open my account back up that I am out of luck and no one on the weekend can help me or deal with my complaint. But they still took my money for AOL this month but now I don't have AOL. All of this because I made a complaint. And years of emails gone legal emails there, and family that has passed it’s all gone they say. I really need some help here!

    Verified Reviewer
    Original review: Aug. 2, 2016

    I have been a member of AOL for 15 or 20 years. Without a warning, AOL deactivated my account so when I wrote & asked as to why, they reinstated my account, but I still couldn't sign in. I called support & the tech said someone in Russia hacked my account. That was odd. Anyway, tech then asked permission to check my PC system, followed by stating they couldn't repair but they had another tech who could fix it, but at a cost of $300. I said, "No thanks" and signed off. Immediately after signing off, I had no internet connection. Obviously, AOL screw up my computer. Now I have no network adapter. They are scammers & there should be a class action lawsuit against them, as I'm sure I am not alone.

    Verified Reviewer
    Original review: July 28, 2016

    It is a political season with political ads - I get it! But 1/3 of a page of Hillary's face every day now till November bashing other candidates and telling me how to vote is enough! It's intrusive, offensive and invades my privacy. I do not mind the smaller ads surrounding this site but 1/3 of a page of Hillary's face or a rip on Trump and other candidates is going overboard and enough! I repeatedly asked to be removed from this and their explanation was that there was a glitch!! ENOUGH!!! AOL needs to learn a little restraint and if it's all about the money - then maybe that's a hypocrisy of the very thing they're screaming about!!!

    Verified Reviewer
    Original review: July 11, 2016

    AOL has been billing me for their AOL email service after they switched to FREE email service. I had been using their service for over 14 years. When we no longer need them as a Service Provider, they gave a reduced rate to continue with just the email account. A reputable company would have contacted the subscriber to let them know that the service they were paying for is now free. Obviously AOL is NOT a reputable company. Today I talked with one of their 'service reps' and switched over to the free email. They said that I chose the plan that I had. I explained to the lady that this was what AOL required at the time to continue with email only. She again said that that was the plan I had chosen.

    After explaining again, I asked for a refund for the past payments since they changed to the free service. She said they do not give refunds. To top it off, she says that since the billing cycle just ended that I would owe another month's fee of $17.95. What a bunch of **!! The only reason this is one star is because that is the minimum. There should be a negative or 'Zero' to choose from.

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    Verified Reviewer
    Original review: June 30, 2016

    Do not create an email account with them. Their customer service sucks. Make a Gmail account. You'll save yourself the grief. This company is so outdated. Nothing but unhelpful scammers.

    AOL expert review by ConsumerAffairs

    This is the company with the most Internet experience, going all the way back to the 1980s -- 10 years before the World Wide Web was created. Over the years, AOL has been at the center of many of the most important developments in Internet technology. It merged with Time Warner in 2000, then split off again in 2009. In 2015, Verizon purchased the company.

    • Still going strong: Positive associations and nostalgia for the AOL brand over the decades tend to keep customer engagement high.
    • Experts in security: Security is among its strongest suits, making this a preferred choice for businesses. Through their partnership with McAffee they can provide a wide range of defenses, including AOL Tech Fortress to catch non-traditional viruses and SuperAntiSpyware to weed out malware.
    • Online backups: Agreements with cloud services and Microsoft give customers the benefit of keeping backups of important documents and pictures online.
    • Best for: Businesses who are concerned about online security and storing their documents in the cloud.
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    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    America Online Company Information

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    Year Founded:
    770 Broadway
    New York
    Postal Code:
    United States
    (212) 206-4400