AOL Reviews

AOL has to be running a scam. They logged me out of my account randomly, and I tried to retrieve my password which should have worked since I have a backup email and phone number linked to the account, but it would not work. It kept putting me in a loop. I called support, and after 40 minutes on the phone trying to figure it out, the person finally suggested I pay for the monthly plan so I can get "better" support. As I was mid-sentence saying this is not a consumer issue, this is an AOL issue, she hung up on me. It seems like they are purposely locking people out of their accounts so they will pay the monthly subscription. AOL was my first ever email account back in the early 2000's, so this is so disappointing.

They locked my account and I can't access it anymore even though I had this email address for 19 years. I have recovery options linked to the account and they still won't let me change my password without paying for a subscription. I will never use AOL again.

I was a customer 57 years. I needed my AOL email password. I am older and they tried to help me. I spent 30 years in the Banking industry. If what they call help actually works I would be surprised. My fault I guess. Now I won't get many emails. AOL would not help. By the reviews I read it appears that is the way aol calls help. Pathetic.

My 40 plus years using the same AOL email account, in the email the advertisers block at the top of the page had a larger box that you can click on it read as Kelly Massey Ad Columbus: New Senior Benefits Many Miss all I did was roll the mouse pointer down the email list is it opened a trojan malware, I have Norton called them and they said this is common with AOL, Yahoo, MSN and that I needed to call AOL, so I did got the famous out of the US cheap customer service the one you can't understand, I told them that what happened and that I could not get back into my email account. They wanted me to sign up for a monthly contract just to fix what should not have happened if they ran security. Bottom line I trashed aohell and not going back.

Absolutely horrible experience dealing with AOL customer service personnel. My home personal computer crashed, and my browser had to be reset so I lost my access to my AOL email account as it would not recognize my sign in attempts by constantly replying, "Is this really you?" after repeated sign in attempts. I contacted AOL customer service through the phone numbers they provide only to speak with people with heavy ** accents who would not assist me without verification by me scanning a copy of the front and back of my driver's license and then I had to take a selfie of myself which I reluctantly did only to be told that their system would not accept my driver's license and selfie photo after two attempts. As a result, AOL tech support would not assist me at all in accessing my AOL email account that I have had for over 20 years. It was a truly horrible experience that ruined my whole weekend.

If I could give AOL less than one, I would. There are constant ads to upgrade to ad-less yet AOL allows some of the vilest comments from left leaning terrorists yet anyone who is not falling over the edge left and uses any common sense as logic gets their comments censored. AOL should be taken out of the game as they have had their day and was not that great even when they were at their prime. The most frustrating thing is they speak about a review process but you can never get it. At least MSN has one and once you figure it out, you can appeal.

For almost a year I have been unable to access my AOL user account and I don't know why. When asking for help in resetting my password, the representatives repeatedly place me on hold and return several minutes later, with some excuse I don't understand. When I ask another question, they again place me on hold, saying they will return shortly. When I am connected again, another person takes my call and asks me the same questions I have already answered. Why? This happens every time I ask for help from AOL. Whether I need help with a username or a password, I am placed on hold for several minutes, then someone picks up my call and asks me to give, again, the same information I have already given. Why? How does this help users? How does AOL attract new customers with such indifference and unhelpful attitudes?

AOL is taking away freedom of speech. If you talk about politics and they don't like what you hear they will not let you comment anymore. These control practices to control the narrative are against free speech. You don't pick and choose what you want to publish or pick the people that can publish. That is an authoritarian and we live in a free world with free speech and free will.

I think AOL is running a scam. Both my accounts had password problems today, requiring buying tech services. Password retrieve doesn't work, no text messages from aol so, conclusion, they want you to buy tech services at $16 per month.

Aol/Yahoo offers mail filters per their contract. None of the work and CS will not respond, nor will Corp big-wigs. I still have to go through my spam because occasionally a legit email makes it to spam. Also there are more phishing scams not be blocked by AOL. I am a paid subscriber but my wife refuses to step up to Gmail.