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AOL Reviews

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    How do I know I can trust these reviews about AOL?
    • 4,482,526 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed July 20, 2024

    So if you get a new phone and a new number. So to get my Email. I need the my old number. I didn't have it. The way they identify you is a joke. You're supposed to remember a email you sent to someone I don't send emails with text messages, Facebook and Instagram. I mean, come on, that doesn't make any sense or an alternate email that I've never used. How am I going to remember that? I told him I can give you my plate number. My Driver's license number.

    There's so many more safer ways to identify someone. The questions they ask you a spouse could know them, questions and they told me. Well you know it's a girl and I know you're a man I'm like. Well, they could get a guy to do it and get all my stuff and also the person who gets my old number could get access to my old email. They said, "Oh, it's really safe." To recognize another device that is a joke. With today's technology? That's ridiculous. This customer service is a joke. I couldn't even pay to get my email back. I'm sorry. How am I supposed to remember a email? I never sent. I mean with text messaging. Instagram Facebook TikTok. Who does The WHO sends emails anymore or an Alternate email, I never used. That's stupid. Customer service is a joke

    Customer ServiceSales & MarketingStaff

    Reviewed June 14, 2024

    For years I have been dealing either with a group of individuals or one individual. I am not sure I have been getting porn, all kinds of scamming emails, bitcoin, PayPal, Cash App. All scams. When you try to unsubscribe from the email they end up in your contact list, apparently a back door in Google security. Common name is or show up in the TO: line. Senders' names are always new email addresses as I block and delete each one that comes in but the above mentioned are always in the TO: line.

    My phone security has been compromised at least twice that I know of. At one point I had over 250 contacts in my contact list to which I did not know these people or their email addresses. I have filed a report with the FBI but no one ever contacts me back, if you ask me maybe people shouldn’t be using email anymore. I mean gosh we have other ways communicate. Now I refuse to change my email address or change my phone number again because that solution doesn’t work. They found me again. I don’t know what they want with me. I don’t have any money. My credit is shot, so what the hell they want with me is beyond me.



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      Customer Service

      Reviewed May 13, 2024

      If you access your email on your phone, it will delete it from you computer-accessed software. It does not save it in deleted emails, so it is not retrievable in any way. In a time when most people are accessing email with multiple devices, this is a major flaw in the AOL software.

      Customer ServiceSales & Marketing

      Reviewed Dec. 13, 2023

      Aol has the most spam than any other email service. It's like the no call list! How many spam calls did you get today. Yep, can't block them either, they find a way.

      STOP THE SPAM. Give me a block button.

      Profile pic of the author.

      Reviewed Nov. 12, 2023

      Could not download new emails from the AOL server to my Android phone and Outlook on my PC. AOL blamed Outlook. There was an error code from Outlook. I figured it out; my the server inbox was corrupted.


      Reviewed Oct. 30, 2023

      Lately Aol has been changing my password and I can't change it either b/c aol has me locked out. Of course we can PAY to reset it which it won't let me do without the pay part. Not being able to log in means I'm dead in the water. How can I reset the password if I can't get into the account settings with my p/w ? BTW resets don't work either. Good question huh?

      Customer ServiceSales & MarketingStaff

      Reviewed Sept. 30, 2023

      I, like the majority of the other complainants on this website have lost access to an AOL email account due to secondary verifications that are being sent to old phone numbers and emails addresses I no longer have access to. Before AOL and Yahoo merged it was fine. I could always deal with the verifications. Now that they are on the same server, they keep looping from one account to the other with no way for me to receive my code. What's worse is that even after I call into customer service and have identified myself over the phone, the agents claim to be helpless to release my account unless I buy into a subscription. Which is tantamount to extortion.

      Today I have spent four hours on the phone with foreign speaking persons who are rude and have a different story as to why they can't help me get into my account. If AOL wants to play this game, perhaps if consumers begin boycotting AOL and the companies that advertise with them, maybe they will change their ways.

      I for one have been locked out of my account for over a year,, despite the fact I have working passwords for both my AOL and Yahoo account. So starting today, I will not only STOP buying products and services from advertisers on AOL and Yahoo, but I will continue my boycott until 1-year AFTER I regain access to my account. If and whenever that happens.

      I will also be adding AOL and Yahoo to my VPN and browser's block list to make sure no advertisements can populate my screen ever again. As of the posting of this complaint it has been over an hour since I was promised a call back from an AOL customer service manager. If they don't call, then I won't buy anything seen on my screen powered by AOL ads again. Please click the "Thumbs Up" button below if you agree.

      Customer Service

      Reviewed Sept. 12, 2023

      I noticed yesterday that the last 3 years of my sent emails were missing. Checked multiple devices and folders. I called AOL c/s and they said they should be able to find the emails but I must sign up for their service to get a tech to fix the problem. They said if I didn’t do it within seven days my emails wouldn’t be able to be recovered. I paid $15.99 for the monthly service. She said it could take 24-48 hours for them to figure it out. Miraculously.

      Customer ServiceReliability

      Reviewed Aug. 13, 2023

      AOL is blocking me from logging in unless I get a paid service. There is an old landline associated with my account and customer service is refusing to update the ph number without soliciting me with a paid account. No other way to describe this except to call it extortion.


      Reviewed Feb. 9, 2023

      When Verizon transitioned all e-mail service to AOL, I was ok for a few years. But then AOL "enhanced" their e-mail security so I must generate a password on the AOL Security page for to use Outlook in Office 365 to open my e-mails. That was fine for a while, a few extra steps to access my e-mail was OK. However, I recently purchased a new laptop for my wife. When I attempt to generate passwords now, I receive the message "Sorry, this feature is not available right now". I called AOL help, and the representative guided me through several paths to the same page, which gave the same result each time.

      The rep then told me that the Generate an App password feature has a very high demand and becomes overloaded. I was to try again in a few days - which I just did. The result was the same. Seems like my only alternatives are to use the AOL app and live with all the associated junk - or change our e-mail service. That will be my choice if AOL doesn't clean up its act soon. I also will probably dump Verizon FIOS since they own AOL and closed a fine E-mail service.

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      AOL author review by ConsumerAffairs Research Team

      This is the company with the most Internet experience, going all the way back to the 1980s -- 10 years before the World Wide Web was created. Over the years, AOL has been at the center of many of the most important developments in Internet technology. It merged with Time Warner in 2000, then split off again in 2009. In 2015, Verizon purchased the company.

      • Still going strong: Positive associations and nostalgia for the AOL brand over the decades tend to keep customer engagement high.

      • Experts in security: Security is among its strongest suits, making this a preferred choice for businesses. Through their partnership with McAffee they can provide a wide range of defenses, including AOL Tech Fortress to catch non-traditional viruses and SuperAntiSpyware to weed out malware.

      • Online backups: Agreements with cloud services and Microsoft give customers the benefit of keeping backups of important documents and pictures online.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      AOL Company Information

      Company Name:
      Year Founded:
      770 Broadway
      New York
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      United States