AOL Reviews

This is absolutely the worst company to deal with. I have been trying to get into my account for over a year and the only way you all are able to do anything is by having me pay for a service I do not need! That is absolutely ridiculous and deplorable. I can't get into my account because I had to change my old number and for some odd reason my backup email hasn't been saved, so I can't even have a code go to another email address for me to be able to log into the account that way. SIXTEEN dollars just to be able to have access to my account again is deplorable. I pray that you all do better by those of us that have had an account with you for almost 20 years. This is by far the worst customer service that I have ever had from a company, and that says a lot seeing that I live in Miami where everyone is trying to scam you for things.

I have a new cell number so I went to AOL sign on to get into my account to change my phone number. I type my email address for the verification code to be email. The system defaults from my email address to the old phone number on my account that I am trying to get logged in to update. Talk with a live AOL rep. She tells me she would have give my call to tech to get my information updated. Well they charge you to talk with tech. She tells me there is a one time premium. I asked how much is the premium. She tells me she can only tell me once I have talked with tech. WHAT?!

I've been an AOL email user for a number of years. The service used to be a pleasure to use. Since the on start of two step verification, it has been disappointing. Why should faithful users of AOL have to pay to speak to a representative when you're locked out of your account? I was locked out of my account due to too many attempts with a password. You get timed out when trying to even enter a correct code. They have you take a picture of your driver's license to verify your identity. Even that is a failure. It seems like a money grab to me to have persons that are locked off their accounts pay for login services. I'm still locked out.

I have had this account for 20+ years. I am 30. My ex-stepdad created this account for me back when I was in like 4th or 5th grade. Now because I cannot remember my password and I no longer have access to the phone number on file they won’t help me. I tried to get in on my own a few times today and when I would call I kept getting their automated system. I am beyond frustrated with this. DO BETTER!!

Locked my wife out of her email account when she didn't sign up for multi-factor authentication, their automated recovery system didn't work to reset the password, now they want to EXTORT money out of us to unlock her account or wait 24 hours. This is completely unacceptable.

AOL Mail is dishonest. I have been with them for over 30 years. I was disconnected twice. The same issue keep reoccurring. I lost all my kids' pictures and videos that I had saved for the past years. I hate you. I paid for a plan last year for things like not to happen and now I lost a lot more. I am angry. I lost all of my kids' memories.

Had AOL for years. Locked out of account. Family member created it for me over 25+ years ago. Took almost 2 weeks to get someone on the phone from 'customer service". Would not help - exceptionally rude representative. When I finally hear from the 'concierge-help' from AOL. They want a copy of trust, will, drivers license, etc. The creator has been dead for years. Died penniless, on Medicaid, had nothing to warrant a will and/or trust. I live across the country and am not going to get a court order. The phone number on file is older than the AOL account but never get a text giving me the 'special code' to reset password. And received nothing through the additional email for getting this type of item. AOL is the worst customer experience I have ever had in my 60+ years on this earth. HORRIBLE.

AOL recently asked me to reverify my account, but I can not recall the answer to the security question that I likely set up over 30 years ago. They now want me to pay for customer support to access the account again. Judging by the number of negative recent reviews on this subject, it seems to be a money grab.

So I have had AOL for. Years now all the sudden my password won't work and they want me to pay for help to get in my account. Does anyone else have this problem and can help me? It's scam to get money now.

I just call their customer support team to help me reset my password and they could not do it because the name on the email acct Was different than my name, so now I am permanently locked out of my AOL account. There 1 agent that was willing to help me, but my phone hung up on her, when I asked to speak with a supervisor for the other 2 agents, the supervisors were busy taking phone calls and I was not going to give them my phone number.