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AOL
Overall Satisfaction Rating
3.06/5
  • 5 stars
    156
  • 4 stars
    216
  • 3 stars
    406
  • 2 stars
    244
  • 1 stars
    124
Based on 1,146 ratings submitted in the last year
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    AOL

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      1581 AOL Consumer Reviews

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      Page 1 Reviews 1 - 10
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 12, 2019

      Headlines more often than not are false, distorted, biased and politically inspired. Today headlines says Warren to tax billionaires to increase social security payments. As often the case and correctly reported in the body of the article she would double social security payments of employees and employers for all those making $250000 or more. Aol news is a disgrace and is costing Verizon customers as they own Aol and condone this. Far more people should drop Verizon.

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      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 9, 2019

      When will social media learn the value of being un-biased??? I have been on AOL from the beginning back when you used to get their CDs in the mail to use on your dial-up network. Now why they would change their time proven success of remaining un-biased when it comes to politics and religion. Whether your for the right or for the left, you automatically alienate half of your fan base by expressing your opinion. It has been the destruction and downfall of CNN, MSNBC and many of the now labeled Lamestream media...

      When I see Hollywood, singers, comedians, etc coming out with usually quite outlandish and usually insulting political statements, it makes me wonder, did they even consider the fan base that put them where there are today? Do they still not realize that the same fans that put them there can also disappear and make you a has-been? I truly hope AOL sees the light and refrains from continuing to take sides in their political reporting, especially when it is the wrong side!

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      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 8, 2019

      I set up a free 30 day account on my mother's computer for a AOL Desktop Gold. Prior to 30 days I cancelled the account and the AOL icon disappeared from my mother's desktop. For a year I have been disputing the credit card charge of 4.99 that appears monthly. I called AOL and they can not find the account or the charge. There is no supervisor to speak with and no corporate telephone number was given when I requested it. I ended up having to cancel my credit card just to STOP AOL from charging the monthly fee.

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      Rated with 1 star
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      Verified Reviewer
      Original review: Aug. 31, 2019

      I've been trying to forward email from an AOL mail account to a Gmail account for a week. I finally got someone on the line from AOL and it was the billing department. They said I could not speak to technical support unless I paid them a monthly fee! It's clearly an issue on their server as I am not the only one who's been dealing with this issue. They were completely unhelpful, rude and offered downright terrible customer service. I wouldn't recommend them to my worst enemy.

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      Rated with 2 stars
      Verified Reviewer
      Original review: Aug. 30, 2019

      I need a help with how to install AOL Desktop Gold, as I want help from the official team of the software, but their calls are so much busy so I decided to contact a third-party website and took help from http://www.aolhelp247.com/install-aol-desktop-gold/ by calling on +1 (866) 257-5356. As they provide me all the proper solutions and tips on chats as well as on-call.

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      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 28, 2019

      I have been with AOL since 2003. Annual automatic billing. I use it for email, Lifelock, and tech support (last used 2 years ago). Within the last year my credit card number changed. I got an email saying I needed to renew my subscription- couldn't auto bill. I got to thinking about all the services I do not use and decided $257/ year was too much. There are 20 services (AARP, Sprint discounts, Verizon discounts, Hotel discounts) that I am paying for and do not use. I called to see if I could get a cheaper plan. The second and third customer support people told me I owed them for a year- they bill in arrears- my bill was for the last year used and not the upcoming year. I know that to not be the case. I cannot believe they would lie and steal like that. TOTALLY AMAZED. I ended up getting my same plan for $167/ year. But I had no idea that AOL used very unreputable people. May go to the State Attorney General. Very disgusted with the company.

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      Rated with 1 star
      Verified Reviewer
      Original review: July 23, 2019

      I had just contacted customer support in regards to an account recovery I was trying to have. Admittedly and stupidly, I had interconnected two of my accounts to recover one or the other. I know the password for one but not the other. I had made it clear to Mr. Dennis that all I really need is access to my account after providing legal information and even confirmed my recovery email name.

      Apparently, by Dennis’ words, “There we no way anyone in this company can recover your account if you cannot access your recovery email.” I have not been on AOL for over one to two years, to have the option to recover an account through the support line and then you can’t even work on doing just that. What access does AOL really offer to their employees for the “service” that is supposedly provided to the customers. Not worth coming back to I guess.

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      Rated with 2 stars
      Verified Reviewer
      Original review: July 3, 2019

      I have been getting a lot of spam. I think AOL is a part of the scam in order to sell more products and services, i.e. McAffee recently downloaded to desktop with the last software update. AOL is probably the only email provider still charging for services. With that said, I expect better protections without the extra cost. I think AOL practices need to be investigated by the regulators.

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 3, 2019

      I began having trouble logging in about a month ago. So I attempted to change the password. It wouldn't accept any new one and emails to their customer service people were a joke. A number of responses came from different staff, who after a while weren't even aware of my original reason for contacting them. So I could only sign in with a text code. Then I received an email from them saying they need my date of birth on the acct, though I gave it when I set up the acct. And mind you, no instructions as to where/how to input my DOB. Now they have outages in areas all over the US. I tried asking on FB just when this would be fixed and got a denial that there was any problem, they blamed my device. Even after I provided them with a link showing a map of the outages and reports from various cities. What an inept and slipshod company. I've never had these problems with any other server, either.

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      Rated with 1 star
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      Verified Reviewer
      Original review: June 24, 2019

      AOL has become Sour only because Verizon bought them out! However or wherever Verizon lurks MONEY???? WILL BE STOLEN!!! I've known this for years and now and for a long time never use their 'Scumbag Service! As everyone, I Loved all of AOL's SERVICES. But now it's gone. Not only do they SCREW AOL users, but they screw their own! (Verison Users) and blame it on something else or play dumb! I guess it's all legal 'cuz they're SCUMBAGGING UP A STORM! They have locked my email. All my email goes straight to Trash! I see the count, 175 or so and climbing but only see the count..

      I've already switched all my affairs but they think I'm frustrated and or suffering! But it doesn't matter to me anymore. I'll keep my account with them just to observe and Hopefully they will crumble! The emails I receive and can see are only by them. They're trying to lure me into their monthly payments. Emails by them: Cybercriminals are trying to steal your information... Sign up for free - security... etc. What a joke they are!!! Not to mention pathetic!!! I don't even click on their emails.

      My observation so far is : VERIZON = CYBER CRIMINALS. I feel bad for all the people that are lured into their DIRTY CLUTCHES. Sadly I saw all this coming when they bought AOL and knew it was soon to be over. Either way I guess nothing good lasts forever.. THANKS VERIZON! And then they bought Yahoo and I was like WHAT!!?? So I started transferring all my long time saved e-mails elsewhere. Then I felt relieved???? But still used their service until now.. Hope you all WAKE UP and don't allow them to trap you. GOOD LUCK.

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      AOL expert review by ConsumerAffairs

      This is the company with the most Internet experience, going all the way back to the 1980s -- 10 years before the World Wide Web was created. Over the years, AOL has been at the center of many of the most important developments in Internet technology. It merged with Time Warner in 2000, then split off again in 2009. In 2015, Verizon purchased the company.

      • Still going strong: Positive associations and nostalgia for the AOL brand over the decades tend to keep customer engagement high.

      • Experts in security: Security is among its strongest suits, making this a preferred choice for businesses. Through their partnership with McAffee they can provide a wide range of defenses, including AOL Tech Fortress to catch non-traditional viruses and SuperAntiSpyware to weed out malware.

      • Online backups: Agreements with cloud services and Microsoft give customers the benefit of keeping backups of important documents and pictures online.

      • Best for: Businesses who are concerned about online security and storing their documents in the cloud.

      Profile picture of ConsumerAffairs
      ConsumerAffairs Research Team

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      AOL Company Information

      Company Name:
      AOL
      Year Founded:
      1985
      Address:
      770 Broadway
      City:
      New York
      State/Province:
      NY
      Postal Code:
      10003
      Country:
      United States
      Phone:
      (212) 206-4400
      Website:
      www.aol.com
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