AOL

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

About AOL

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

AOL Reviews

Filter by Rating

  • (6)
  • (3)
  • (8)
  • (31)
  • (355)

Popular Mentions

    How do I know I can trust these reviews about AOL?
    • 4,568,019 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about AOL?
    • 4,568,019 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed Dec. 1, 2024

    AOL recently asked me to reverify my account, but I can not recall the answer to the security question that I likely set up over 30 years ago. They now want me to pay for customer support to access the account again. Judging by the number of negative recent reviews on this subject, it seems to be a money grab.

    Thanks for your vote! Report
    Profile pic of the author.
    Sales & Marketing

    Reviewed Nov. 29, 2024

    So I have had AOL for. Years now all the sudden my password won't work and they want me to pay for help to get in my account. Does anyone else have this problem and can help me? It's scam to get money now.

    Thanks for your vote! Report

    Not sure how to choose?

    Get buying tips about Internet Service Providers delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Customer ServiceStaff

      Reviewed Nov. 22, 2024

      I just call their customer support team to help me reset my password and they could not do it because the name on the email acct Was different than my name, so now I am permanently locked out of my AOL account. There 1 agent that was willing to help me, but my phone hung up on her, when I asked to speak with a supervisor for the other 2 agents, the supervisors were busy taking phone calls and I was not going to give them my phone number.

      Thanks for your vote! Report
      Customer Service

      Reviewed Nov. 4, 2024

      They locked me out of my account and won’t let me back in. They sent me a link to verify who I am by scanning my driver's license and taking a picture of myself. That wasn’t enough to verify cause the address is different. They said a supervisor would call me back and that never happened. The calls are in the Philippines and I was on hold over an hour. A poorly run company. Do not use them.

      Thanks for your vote! Report
      Customer Service

      Reviewed Oct. 29, 2024

      Aol Mail SUCKS Big time FOR FREE ACCOUNTS. They won't help you get back into you account UNLESS YOU PAY FOR IT. BIG SCAMMERS. Been with them from beginning? Has now become the very worst email account EVER!!!

      Thanks for your vote! Report
      Customer Service

      Reviewed Oct. 28, 2024

      The outage has been a problem with email so you can't speak with anyone to help you. For a tech company the support center is terrible. Why they can't reverse the problem is crazy. Been waiting hours on the phone.

      Thanks for your vote! Report
      Customer Service

      Reviewed Sept. 19, 2024

      Echoing Bernice of Bayside, NY. I am locked out of my email. For whatever reason I can't remember the password and the other email is another AOL email that I also don't remember the password to. And I no longer have access to my old phone number. My accounts is 30 years old. AOL is basically I telling me I must purchase a membership plan in order to unlock my account. In a sense my account is being hostage.

      Thanks for your vote! Report
      Customer Service

      Reviewed Aug. 31, 2024

      Like many others on here, I too got locked out of my email. For whatever reason I can't remember the password and the other email is another AOL email that I also don't remember the password to. And I no longer have access to my old phone number. I made this email when I was in jr high school---25 years ago. And I was willing to pay them but after them getting so much into My personal life with sending my license over to them, (which my last name has changed as well since I got married) they said "sorry we can't verify you and we can't help you". All of this over some email account??? Are they joking???

      Thanks for your vote! Report
      Customer ServiceSales & MarketingPunctuality & Speed

      Reviewed Aug. 14, 2024

      AOL refuses to help customers with their free email account unless you pay for a subscription service which is absolutely absurd. I tried to help my grandfather access his email account, after receiving a new phone number, and could not access it because the verification code was sent to his inactive number. Since this is the only way you can log in to your email, I called the customer support line thinking that it should be an easy fix. I was very much mistaken. They require text message identity verification, which is impossible when a senior citizen does not have a cell phone. They have absolutely no alternatives to this and forced me to give my own personal cell number to verify his identity.

      After forcing me through this long verification back and forth, only then they inform us that in order for them to help me, I HAD to pay for a subscription to their customer service. They said they ONLY help customers who pay the minimum of $15 a MONTH despite their email service being FREE. I verified with the woman I spoke with that even though the email is free, the only way I will be allowed to access my own account through customer service is by paying and she said yes. An absolute waste of time. AOL is nothing more than a cash-grab scam.

      Thanks for your vote! Report
      Customer Service

      Reviewed July 20, 2024

      So if you get a new phone and a new number. So to get my Email. I need the my old number. I didn't have it. The way they identify you is a joke. You're supposed to remember a email you sent to someone I don't send emails with text messages, Facebook and Instagram. I mean, come on, that doesn't make any sense or an alternate email that I've never used. How am I going to remember that? I told him I can give you my plate number. My Driver's license number.

      There's so many more safer ways to identify someone. The questions they ask you a spouse could know them, questions and they told me. Well you know it's a girl and I know you're a man I'm like. Well, they could get a guy to do it and get all my stuff and also the person who gets my old number could get access to my old email. They said, "Oh, it's really safe." To recognize another device that is a joke. With today's technology? That's ridiculous. This customer service is a joke. I couldn't even pay to get my email back. I'm sorry. How am I supposed to remember a email? I never sent. I mean with text messaging. Instagram Facebook TikTok. Who does The WHO sends emails anymore or an Alternate email, I never used. That's stupid. Customer service is a joke

      Thanks for your vote! Report
      Loading more reviews...

      AOL author review by ConsumerAffairs Research Team

      This is the company with the most Internet experience, going all the way back to the 1980s -- 10 years before the World Wide Web was created. Over the years, AOL has been at the center of many of the most important developments in Internet technology. It merged with Time Warner in 2000, then split off again in 2009. In 2015, Verizon purchased the company.

      • Still going strong: Positive associations and nostalgia for the AOL brand over the decades tend to keep customer engagement high.

      • Experts in security: Security is among its strongest suits, making this a preferred choice for businesses. Through their partnership with McAffee they can provide a wide range of defenses, including AOL Tech Fortress to catch non-traditional viruses and SuperAntiSpyware to weed out malware.

      • Online backups: Agreements with cloud services and Microsoft give customers the benefit of keeping backups of important documents and pictures online.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      AOL Company Information

      Company Name:
      AOL
      Year Founded:
      1985
      Address:
      770 Broadway
      City:
      New York
      State/Province:
      NY
      Postal Code:
      10003
      Country:
      United States
      Website:
      www.aol.com