AOL Reviews

I have been billed for two accounts even though I only opened one and canceled it before the 30-days free trial was up. Even after canceling the account I am still being billed. I was told I would get a refund but instead I keep receiving bills.

I purchased a new computer, and AOL was supposed to stop billing me for the past 6 months. However, they billed me $30 per month and said it is because I did not change my existing screen name.

I was in the process of moving from Detroit, and told AOL I no longer needed the service they were providing. I closed my account at my credit union, and moved out to Belleville. One day I decided to run a credit check when I was denied a checking account at my new local bank. Come to find out that AOL billed my former credit union approximately $250 after I closed both accounts. Ruined my credit rating, and I can't even open a bank account now.

I cancelled AOL service about a year ago when I went with high-speed cable internet. Now this week (October 2007) I get a call from collections (the person was clearly from India) saying I owe $50+ and they were unable to charge my account because it wouldn't take the charge. I was upset because this always seems to happen these days. I told this guy that I had not heard anything about owing them anything until today and that I cannot pay him or anyone without receiving a statement, and he said they wouldn't send one. Do they really think we can just pay someone who phones us at the drop of a hat, without even knowing for sure we are really talking to an AOL employee? There's a lot of dishonesty in business today!

AOL is auto-drafting monthly fees of $30 out of my two different bank accounts.

I was a victim of AOL's double billing and "tough to cancel" scheme. I started asking friends if they had the same experience and discovered that everyone I asked had been double billed at the start of their account.

Until spring of 2007 our personal e-mail was through Compuserve, which was automatically billed to a credit card every month. We canceled that account and began seeing a new and different amount charged to our credit card from AOL. At no time did we ever subscribe to an AOL service nor did we give them permission to bill our credit card.

AOL shut down my "blackvoices" e-mail service when they acquired it. As a result, I can't get to my address book to retrieve my e-mails and messages. I had been a customer with blackvoices e-mail for over 5 years and during those years I communicated via e-mail with several customers. I have tried and tried to contact AOL but they will not respond to my e-mail or telephone calls.

AOL has over charged my credit card. They charged me $109.95 one month and charged me $39.35 the next month. The first month I called them and they promised to refund the $100.00 that they over charged. They did not do as promised. The second month I called and complained about both months and demanded the service be cancelled. They now have told me that they will remove the $100.00 (again) and refuse to credit back the $30.00 on the second bill.

It caused a lot of frustration , over draft and hardship on me and my family.and stress and a lot of my hard earned money to be just taken away and that according to them is legal, I think they are bunch of crooks and take advantage of good people and hope one day they get what is coming to them and get out of business for their fraudenlent ways of getting illegal money from customers!!!!

I cancelled my AOL account on September 25, 2007 a t9:35pm EDT and received a confirmation via email from AOL Account Billing Details Account. . I was told by the AOL representative that I would receive a refund and that I would no longer be billed. I have NOT received a refund and my checking account is still being billed. I have called to complain numerous times and have been assured that the problem would be fixed. I just called and asked to speak to a supervisor but never was able to get ahold of one. The representative told me that it would take 2-3 billing cycles for this to be taken care of. I have written numerous emails to AOL Billing as well as their Legal department but they have not responded. When I reach a customer service agent I can tell they are reading from a script. My complaint is not with the customer service representatives themselves as i know they have a difficult job. My complaint is with AOL's business practices. I understand that they have promised to make their billing practices more transparent but this has not been my experience. I feel extremely frustrated that all the cards seem to be stacked in AOL's favor. They have the use of my money for several months. Even though they might eventually refund, these funds will be unavailable to me until that happens. In addition, AOL stands to profit big time from the interest they make by being able to 'borrow' that money from me and thousands of other consumers. I would be very happy to be contacted by an attorney in this matter.

i loaded the 90-day free trial cd, and before a month was even over AOL charged my checking account 3 times.

After my free AOL trial, they kept billing me, even after I cancelled. They don't show records of any times of me calling them or E-mailing them to cancel my so-called "account". They won't cancel my account no matter what I door say. The bill keeps getting bigger and has gone on my credit now for non-payment.

AOL. I have tried a number of times to cancel it. I have never used the account and I tried a couple years ago to cancel it & they wouldn't cancel it so I've paid on it for approx 3 or 4 years for nothing but couldn't get them to stop! Today, I even went to the cancel AOL link shown in an article about a lawsuit that was supposed to be settled and AOL was supposed to allow you to cancel online, but the link it took me to a sign on page then when I logged in, the page that came up had nothing on it but 3 different levels of paid AOL service and one was already selected, no way to opt out of the page either! Nothing about canceling!

On September 1, 2005 my husband died. His AOL account came up for renewal in April of 2006, since I did not want to deal with cancelling it and finding another internet provider I extended his account for one year using my credit card. My husband's name has never appeared on this credit card. In April of 2007 the account came up for renewal again and I did not realize until I receive my credit card statement that AOL had charged my credit card without my permission. The master account had been closed since my husband had died and I was using my e mail address only.

I have lost close to $1,000 in payments for a service I don't use.

I have been over billed by $77.70. My checking account was overdrawn as a result, and I was charged two $35.00 over draft fees.

In many cases it causes a NSF charged on my Bank account,as I am on a very limited fixed income. I tried to cancel my account with them,but they ignored my request. So I am stuck repeating the same thing every month.

I have been attempting to cancel both my accounts with aol.com. There are no clear cut directions only circular paths to nowhere.

I continue to be billed by AOL after receiving cancellation confirmations twice. The last time, on August 29th, I was assured it would be canceled but I did not get any kind of cancellation # which I now understand is necessary to assure cancellation.

The person I spoke with could not find me in the system I advised them that I used to have Bellsouth and I never had aol. I would like to cancel that transaction and get a refund. They told me they would. It has never happened.

I called 2 months prior to cancel my account. They continued to bill me so I changed my credit card number. When they still continued to bill me, I called and told them that I canceled and they could not continue billing.

After canceling AOL's service in August 2006, they still continued to charge my checking account $10 a month until today. My bank statement used to show AOL800-3536196T RAVLADV SE as the company or entity that charged me. Early this year, I received a note from Traveler's Advantage stating that fees will now be procesed by Trilegiant rather than AOL.

I purchased a computer in November 2005. One of the rebate stipulations was to sign up for AOL service for one year. I gave them my debit card and checking account information to take the payment.

I used AOL service for about one month, until I got Comcast service. I canceled my AOL account. Several months later I was shocked to find my bank account over-drawn. My bank told me that AOL was charging me $25.90 every month.

I called the cancellation number which was quite frustrating. I went through a maze of phone trees before I got to a service rep. I saw that AOL had been subtracting $30 plus from my checking account, since March of 2005.

I canceled my AOL service two years ago. I just noticed on my August bank statements that I am still getting billed $30.90.

About three years ago I discovered that I was being billed for two accounts. After working it out I was promised a $300 refund that I never received.

I had to cancel my bank card and have another re-issued. AOL charged me for two accounts instead of one.

I have been double billed. They even re-opened a closed account to re-bill me!

I am trying in vain to cancel Auto Advantage and the Napster memberships which I never signed up for.

I have been doubled billed by aol twice. Most recently when I was double billed they offered a refund. I never got the refund so I called aol again and was told the refund was denied.

In May I signed up for aol for a 90-day free trial. About 3 weeks later I had to redo my computer and when I reinstalled aol it said I owed $75. So I canceled my account.

We canceled our AOL account 2 years ago. We moved and noticed a $9.95 charge on one credit card, then a $24.99 charge on another. We called to cancel and was assured it would be done.

I was a victim of AOL's double billing and "tough to cancel" scheme.

I canceled AOL service last year after discovering that I was being double billed. I have a cancellation fee on my account of $34 from 8/24/06.

I recently found out that AOL has been billing me $9.99 on one credit card (that I did not give them) and $25.90 on another card. When I attempted to cancel my account, the agent told me he couldn't find the credit card on my account. He gave me some double talk about contacting my credit card co. to find out if the number has changed recently.

I was double billed for months by aol, as was my mother and father.

After AOL acquired DSL they billed me for two services which included the original dial up service and then started charging me for the DSL service. Once I took on the DSL service, the dial up service should have been cancelled. I eventually left AOL because of this.

I was billed twice a month,two weeks apart from August 2006 until July 2007 when I found out and canceled the fraudulent account. They gave me almost no information and only willing to credit 90 days back. The next day I closed my real account that I had kept for 10 years. The emails sent to that account do not bounce back, so the email account is collecting emails from senders who don't realize the account is closed. Account is never REALLY closed since my old email address is apparently collecting emails since they do NOT bounce back to my friends email accounts as undeliverable.

I had to call AOL on numerous occasions to cancel my service after receiving a disk from AOL with a free-trial period of 30 days.

I canceled my AOL membership but AOL did not stop billing me and taking money out of my account for over a year. I have tried to get a refund but they will not pay me back any of the overcharge.

I have been double billed $25.90 for 17 months. I called numerous times, and they will only credit me for three months.

AOL charged to my account, sometimes three times in one month. AOL billed my credit card a total of fifteen payments even though the account was cancel by certified mail #0505764818. I did finally receive a confirmation from AOL and I never reactivated the account.

AOL double billed me several times and even charged my checking account for $79.95 without permission. I had to go to the bank and tell them not to let Aol put anything through my account.

I haven't had service from AOL in about two years. I just found out that they are still charging me. I recently received two bills from them totaling almost $200.

I have been billed for services after I canceled. I called to dispute the problem and they refused to take the bill away - said I was suck paying the bill. I told them I was not going to pay and they said I will pay or it will go to collections .

I tried unsuccessfully multiple times to cancel my service. At one point they finally agreed to cancel the service, however, months down the line I realized AOL was still charging me via my Bellsouth telephone bill.

I am also one of the ones that was charged for two accounts. They have been charging my account $25.90 for 16 months.

This is pretty alarming and frightening and everyone needs to be alerted to the following. My AOL bills were being paid via automatic billing. I rarely check my bank info as there is plenty of money in the account, but one night I called my bank and listened to the checks that were cashed.

I received a "risk-free trial disk" in early June for aol internet service. I attempted to set it up and it worked fine for one day. The next day, I couldn't access it so I called and ask to cancel my acct. The second person I spoke to said he stated he would. I asked if any charges would occur, he stated "No".

AOL refuses to cancel my account and stop charging my credit card. I canceled my AOL account Nov 2006. At the same time my credit card numbers were stolen and used. So the credit card info AOL had was not valid anymore.

I am being double billed by AOL and I only have one account. I am the only person living here.

I received a collection letter on a service that has been canceled over a year ago. Collection letter's number is no good and I am unable to reach anyone at AOL 1-888-265-8008. Voice Mail prompt does not allow you to reach an operator.

I am sick and tired of loosing connections in the middle of a conversation. I have an aunt that is plagued with many serious health issues and was once again cut off in midstream!

My father has sufferred both from emotional and physical stress over this matter. This amount is approximately $828. I have tried calling AOL billing department but they refuse to give me any more information and request that I send a letter out to their billing department.

I received a collections notice from AOL for the amount of $77 for non-payment of $25.90 for 3 months. The rep told me I had TWO accounts active with AOL. I went into my old bank statements and realized AOL was billing me TWICE for TWO accounts I wasn't even aware of opening.

I called and cancelled my AOL account over about a year ago. i also wrote them 'snail mail' about the same time; AOL never cancelled my account, and I got tired of dealing with their misdirecting automated phone support. I called the automated teller at the begining of April to cancel my account AGAIN, but they still charged my account at the end of May...

I cannot believe the stress that trying to cancel AOL causes -- it is absolutely not worth signing up. They charge way too much -- and you could grow old and die before you can get them to accept the cancellation. I hope that anyone seeing this will not even sign up --- they need to be shut down. It is impossible to get the refund like they promise and they start billing before they are supposed to. I wish I had checked this web site before I used that disk that came in the mail.

It was a major project to finally get a person at AOL to cancel the billing for my free email that has gone on long after the service was to be free. Then as soon as the service becomes free I have trouble getting into my mail at aol. There are lots of pop ups offering service for a fee but some how there is a system Problem opening my mail. I do not think this I a concidence that suddenly I have problems opening my mail.

I have been double billed for years!

About 2 years ago I received a free 1000-hours of AOL service in the mail and decided to sign up. In order to activate I had to provide my credit card info, however was assured that no charges would incur if I canceled before my allotted free time expired.

I called AOL in March of 2006 to cancel my AOL Service. The man on the phone was nice and gave me no trouble at all. I asked if that was all I needed to do to cancel and he told me it was taken care of.

I cancelled AOL in March. After numerous steps, I was finally told that my account would be cancelled and I would receive one more bill for March. I was given a confirmation number and told my conversation had been recorded.

I called and cancelled my dial up acct to continue with the free access to my AOL acct with DSL. The operator stated that he cancelled the paid service.

Aol double charged us for April 2007. Our bank got one of our payments back plus the over draft charges. Aol says that we are over due and they never got a payment. When they only paid us back for only one of the double payments. The guy said that there was no record of payment! We have 66 dollars in overdraft fees.

I can't communicate via email using my address book which I have spent hours compiling.

The New AOL is up and walking - not up and running, mind you. In fact, it's walking quite slowly with a noticeable limp. As I'm sure users will find, in true AOL fashion, this new version is not only slower than previous - it's buggy. One such bug was found when clicking on BACK TO MAIL in an attempt to return from SETTINGS. Nothing after several attempts. And their new loading icons seem to sit on your desktop forever. Enough already. I must say, AOL has been pretty consistent at providing the worst the Web has to offer.

They have put new e-mail format on the computer without me signing up for it. Consequently, I can not write an e-mail or delete an e-mail without my computer freezing up. I went onto my hotmail account on the same computer and had no problems. It is definately AOL's new e-mail format.

I cancelled my AOL service in February, they did not bill my credit card in March or April but in May they are billing me for April and May. Also it is under my screen name and not my son's who set up the account under his screen name.

I noticed last year that I was being billed 23.95 three times monthly. I called and spoke to a customer svc rep who explained that I was being pro rated. I really had a problem with that because I’ve been a customer for 4 years. I signed up for unlimited service for 23.95 per month, so far I've paid almost $640.00 for this. I can't get anyone to explain this outrageous amount to me.

They some time over draw my account not once but twice which my bank charges me 33.00 per transaction. I have 5kids and when this happens they suffer it sometime means aol get my grocery money.

I signed up for AOL's free trial by placing a disc in my computer. Unbeknownst to me, I was unable to get connected online after signing up because there had already been a previous account on the second-hand computer that I was using. I later tried the disc at least one more time. Each time I tried to sign up (even though I never connected) AOL began an account for me and began automatically billing my Bank Account.

A six month free service came with the Dell computer I purchased in Jan, 2005. I continued with this account until July of 2006 when I subscribed to a high speed service through my cable company. The automatic billing didn't stop. Now they tell me there is no record of a call to cancel the service. I finally got a confirmation number after calling twice today and being lost once before it could be completed. When I got through the second time there was again no record of my previous call. Some guy named Sam in India pretty much told me too bad for the charges, all he could do was cancel the next month's and future charges.

Our house was robbed in October, computer being stolen. We called AOL the next day to cancel service. Was told the account was cancelled. In December, I noticed that money was still being taken out of our checking account after receiving an overdrawn notice from our bank. Called AOL again to cancel. Happened again in January. Called AOL yet again and demanded a refund. Was promised a refund of $90.00. Happened again in February and again in March with the same results.

For 60 days I have been waiting for refund of AOL's continued practice of refusing to cancel service and double billing...they are defying the Attorney General of Ohio settlement and using any and all practices to stall restitution. I have provided rock solid, iron-clad proof of my cancellation AND of their double billing. Never have I asked for penalties, interest or punitive damage, just what they stole from me..and I continue to wait in spite of complaints to the Ohio AG, the FTC and the AG's of New York and Florida.

My wife, Susan, and I have been with AOL for several years and had no complaints up untill now. I signed up with Cablevisions Optimum Online and did not need the dial up service from AOL any more. I went online to cancel and could not get into the billing page for about two weeks. When I finally got in, I was told online that we could keep our Screen names and receive free E-mail. We would no longer have customer service or chat rooms etc. just FREE E-mail.

I had a home fire 12-08-07 which destroyed home, cancelled AOL internet provider service following, was told okay, would be able to keep screen name and use free e-mail service. 3-07 bank statement showed 2 charges for AOL 1 in May, $25.90 the price I was paying for unlimited service. Called several times, told I needed to give them my banking info to trace fraud, I refuse to give them it, they are already charging my account (3 times within 30 days). Home is not livable, no one is accessing Internet or anything else there.

I made the mistake of trying one of AOL's Free 3 month trials. After 2 months, I called to cancel and was assured the account was cancelled. The same day I recieved an e-mail thanking me for taking dial-up connection. I called back and cancelled this connection that I had not requested. The same thing happened again and I cancelled again and was assured that it was cancelled. I assumed it was taken care of and thought nothing more of it until I recieved my bank statement and discovered that AOL had debited my account on 04/10 and 05/01/07 for the amounts of $30.90 each date. I promply called and was told I had 2 accounts for hi-speed internet service.

On numerous occasions in 2006, I tried to cancel my AOL account. I was given a run around whenever I actually talked to a live person. Most of the time I was simply left on hold, sometimes for an hour or more. I eventually had AOL's draft from my bank account canceled. I then received bills in the mail and again tried to call them several times with no results. Tonight I received a call from a collection agency demanding that I pay for three months of AOL service that I never used. I have always paid any bill that I owe on time and have an unblemished credit rating, but I do not feel that I owe AOL anything. Instead, I think that they should pay me for the hassle that I've been through and the $32.00 it took at my bank to stop the payment.

The damage is to my pocketbook. I am a parent of a college student and a student myself completing a master's degree. With the high cost of education who needs to be ripped off.

Double payment for account that is not being used. I don't work and can't afford this and catchup billing. I use free services to have email.

$25.00 per month on my visa card and I canceled over one year ago. I have had comcast for one year.

Threatened repeatedly with being turned over to collection agency, repeated haressing phone calls.

Aol billed my credit card for the monthly fee of April for 25.90. THey also billed on the same day my debit card for 25.90 five times (129.50), I have made countless phone calls to their customer service dept. and to their Fraud dept 800-307-7969 with no luck.

In February of this year, my daughter purchased a computer with 6 months of 'free' AOL service. She had to use my debit card as AOL wouldn't let her use the phone bill option. She called to cancel on April 6, (they have a record of this call, but 'no one was on the line'!?!). Well needless to say, my account was debited $25.90 to AOL on April 23. They refuse to give a credit It's non-refundable, how can a FREE trial be charged and then NOT be refundable?

I canceled an AOL account in February and reopened a new account under the free account policy. I have been erroneously charged $25.90 per month for Feb. Mar., and April of 2007 while indicating that my access was through my own, separately-paid broadband service (through Verizon). I never accessed the account through their connection means and was never aware that I was placed on a monthly dial-up plan for their free service.

The only way to use AOL on my computer now is to access it through the web.

I spent money that i did not have in order to fix a computer that my family and I need for school purposes

We are paying for their services and they are imbedding advertising on our private email pages. These ads are distracting to our employees and invade the privacy of our email page. If we want ads in our mail we would opt for a free email provider.

I've tried numerous times in the pass to contact AOL and to dispute charges to my account for service that I wasn't receiving. When I did get through to someone, they said that they would credit my account and stop any future charges. Well this never happen. On October 21, 2006, I contacted AOL and requested that they cancel my service. In February, I receive my bank statement and noticed that AOL charged my account $8.95 twice. They're still calling and make threats of sending my account to a collection agency.

This process began in December, 2006. As of 4/13/07, I have not received refund for 2 months of service charges.

I have been charged a $25.00 fee for returned checks, more than once. Now I have to go check with my bank to find out HOW LONG has this been going on, & I WANT MY MONEY BACK! I feel cheated & betrayed by a company that I thought I could trust. It's enough to fight them to cancel my service, altho it would be an HUGE inconvience. So for now, I must alert everyone I know, with aol, to check their bank statements, get the word out.

AOL tripled billed me for 1 service. They billed my credit card which I subsequently canceled, they billed my mother's phone line and direct withdrawal from my checking account.

I am one of many who have been fraudulently billed for services that I did not use. I cancelled the Free subscription within 30 days of initiation. Actually I never used it and went with DSL & Qwest Comm. Anyhow approx. six months after the fact I receive a notice that I owe $51.80 (past due).

I have tried to cancel my AOL account 5 TIMES! They won't let me cancel! They keep charging my credit card even though they claim that they don't have my credit card number on file to verify my account to allow me to cancel my account.

I have attempted to resolve over billing which developed from a free trial and have since incurred billing charges, overdrafts, charges due to same and these resulted in closure of my personal account with Chase. I have been spent literally HOURS trying to get this resolved, and have been unsuccessful. they tell me it is my banks fault ( not true). My bank advised me to take legal action. Now I am wondering if there is any way to recoup this money?

AOL was charging my personal checking account $25.90 a month. (Unauthorized to do so) They were also charging my credit card (Authorized to do) 21.00 a month, for internet services. They have been stealing from my checking account since October of 2005. They only reimbursed me $155.00. They still have a balance due to me.

My checking account has been billed by AOL 4 times within the last two months. That is double what it should have been billed. AOL has been unresponsive in my attempts to resolve the matter. I requested an itemized statement showing all charges and credits beginning in December of 2006. All I received was a printout of my charges for those months. It showed no payments. I was told by an AOL representative to take it up with my bank, although it is AOL's error. I have yet to receive the itemized statement I requested three weeks ago or a refund.

I found out in March 05 that Aol was double billing me every month to the tune of 800+ dollars I caled in March 5, 05 and cancelled. They told me my husband ordered the second account he does not even know how to use a computer. Then this month March 15 I found out they where stil billing me for a account. I caled and the representative told me I would be reimbursed 466 dollars.

I had cancelled my service with AOL on November 2006, and they still continue to get charged for their service fee. I called them regarding the fees that they were charging they said that I hadn't cancelled , eventhough my credit card shows the settlement date

I work for AOL. And I totally understand how their members feel. I have resigned already, because of these practices they have. First, they have this 90day risk free trial. In the cover it says no credit card required, which is totally a big hoax because it does require a payment method. What's worse, is that you will be getting charged for the 90 days that you will be using the service and not get a refund if you cancel AFTER the 3month period. There's no need for me to defend a company whose marketing strategies are very misleading. I feel sorry for the customers who get overdraft fees because of this so-called promotion.

Last year I made a one-time payment to AOL for one year of service. I was sceptical about giving out my debit card number but after clarifying with the customer service representative that the transaction would only happen one time and I would be billed the following year I proceeded with the transaction.

On March 11, 2007 I responded to an internet ad by AOL saying free for a while then $9.98/month. I signed up using my credit card. I accessed the account immediately it was up only to discover I would be billed $25.90 for their service. The aol help form did NOT give a cancellation procedure but only an oportunity to switch to a cheaper service. I called AOL immediately and cancelled the service (I had the account about 4 hours.)and spoke to Jor who gave me the name Jorec when pressed. The cancellation confirmation number is: 763805590. I also removed AOL from my computer. I then discovered that they billed me for $25.90 (fraud, deception - cll it what you like.). Since the account was cancelled there is NO WAY TO GET THROUGH TO A HUMAN AGAIN. The machine simply says they will charge for any service such as help.

Yet another AOL Cancellation complaint. Started in July 2006 called to cancel services called two or three more times in August and sept. They give you a hard time each time you call. Finally in Decemeber after six to seven phone calls, I cancelled my credit card so they would stop billing it and they finally cancelled my account for non payment. Sometimes call and they find no record of you calling and sometimes they do but you never get anywhere with them. Now I have a a bill that is due for collection of 51.20 for months two months dec 06 and nov 06 that I never used and thought I was cancelled of AOL.

I bought a new laptop and AOL Services came free with it. I signed up but forgot to cancel within the 6 month period. I noticed the charge on my credit card and unfortunately it was my personal debit card, so it would cost me just as much to contest or actually I can't do anything about it because it has cleared my bank.

I just recently discovered that my dad has been double and tripled bill by AOL. We had no idea that this was occurring, my father is elderly and I feel that they have been taken advantage of. I am an employee for a different Time Warner Unit but would like to join any investigation so that I can help get my parents' money back. I believe they have been fraudently billed for 3 or more years. We had closed this account only to find that it was re-opened by AOL, my father was not aware of the charges. Even after contacting them, they added new charges to his account for this month. I fully want to press charges against AOL and will co-operate in anyway necessary.

John of Silver Spring MD (03/26/07)

I have been sent to collections for the sum of $51.80 for a service that was not used!

AOL has been going into our bank account and double billing us for services. We have been trying to get our money back for months now with no success.

aol had charged me $321 just in one month. My monthly payment is only $6.95 and I have a broadband turn on that's why I call in to cancel the service and the csr told me that he will update my service if I still keep aol account. Now I saw my bankstatement and I see the charged but they refuse to return the money to my account.

I cancelled service in September of 2006 and they continue to bill my credit card company. I have spent hours on the phone with AOL, the credit card company, writing letters, etc.

I was using AOL 9.0. I had problems with it quite a bit. I have been an AOL user for a decade. But, when I became an activist on the net on a topic called CODEX, all hell broke loose. My virus software (by aol) would turn off *by itself* and exposed me to a living hell. Then, pop up blocker turned off *by itself* and caused me more hell. Live Help never was able to answer the problem.

Received call from Allied Credit Services. Spoke with a woman from another country. Hard to understand. Indicated that I had outstanding bill from AOL. I shared that I had paid my bill in full and that I did not owe anymore money,. She insisted I did. I informed her that I would be calling the A.G.'s office in my state to report this phone call because I did not owe AOL any money. Called AOL to find out what was going on. Had to wait 28 minutes for a live voice. Talked to another person from a foreign country. He insisted that I owed $20.82.

I am a past account holder of AOL dial-up. I signed up for AOL for a free trial. Soon after signing up my account, my home computer crashed and I called to cancel the account to assure that I would not be billed for a service that was no longer necessary. My account was cancelled and I was credited the 2 months payments that had been charged to my credit card. However, I was unaware that I had 2 accounts that were under this trial period. When I called, I assumed my accounts were closed and the matter was over. Then in February, I noticed that I was still being charged for an AOL account. I had been charged a total of 6 times and refunded for 2 of these charges in December. I called to resolve the matter in February when I noticed I had been billed 4 times without a refund and without realizing that my account was still open after I had called to cancel in November. I was told my account would be credited and I continued to check my credit card for this credit.

I am tired and aggrevated having to write letters each month to have the $8.95 and $25.90 charges credited back to my account

We have been double billed for almost FIVE years from AOL since our 17 yr old son created a new screen name on our account. We have called them repeatedly and were told that this was a fraud? case. I was told by one of the representatives that this account has been inactive for at least the last 6 months but our son has never created a second account so I am assuming that the account has been inactive longer that that since he has been on his own and never used AOL as his internet provider.

AOL has about twenty or so questions for novice and no real support for their inadiquate software.

Collection agency is sending me bills.

AOL double billed me for 10 mos several years ago stating that I had opened another account. I didn't, but I gave up on collecting.

I do not know what the economic damage that has resulted because I do not know when you started making the charges. Pleas help me.

I was billed 35.90 for the first month with his risk free trial. I called them immediately and asked what they had billed me for when he had a free 90 day trial and they told me that at the end of 90 days I would get my money back is I was not satisfied. I then asked them how much the service was a month and they told me 25.95 and I told them then that they had over billed me and he said well you have 2 accounts. i told him no I only had one account and gave them the screen names. From the 5th of March til the 9th they credited my account back the 9.95. Today being the 14th of March just 9 days later they have gone back into my account and accessed another 30.90. I humored myself by calling customer service and they still can't tell me why they have billed me an additional 30.90 when it shows that the other account has been canceled.

My boyfriend had an AOL account about 3 years ago; the monthly fee was auto-drafted from his checking account. He called to cancel the service; assuming the service had been cancelled per his request, he closed his checking account. Now, three years later, he has gone back to his old bank to open another checking account. He was informed that in order to do so, he would need to pay overdraft charges from a prior account to the tune of nearly $350! Apparently, AOL had continued to auto-draft his checking account for quite some time; every time they tried, it would cause the account to re-open, and would cost him both the charges and the overdraft fee.

America On Line took money from my checking account with no authorization from me. I am the only one authorized to use my account and the name of the AOL account doesn't match mine. Every time I call or write, no one can answer me and no one can identify what happened or how they will correct it. $210+ has been automatically drafted from my checking account.

I subsrcibed for the FREE online trial and was charged the same day. I didnt even filter throught the monthly billing cycle. It showed up on my statement and when I called them they said they had no record of billing me.

I found out from AOL I have more than one account but I never asked for it since every time I put an AOL disk in my computer I always click on current member.

AOL has billed me through a OSI recovery debt collector for $95.60. I contacted OSI and they told me to call AOL. AOL customer service was incompetant and harassing me to give them credit card or checking account numbers to verify the account. I would not give them that information and was told that they could not pull up the information without those records. The account that they say I owe is for an alternate screen name that was never even used.

Upon first receiving notice via email from AOL informing AOL customers that if they have another high speed provider, that their AOL service would then become free service. All that needed to be done was fill out a notice form informing AOL of having another high speed carrier. Which I did, first calling AOL and they directed me to notifying online which I also did. While taking the necessary steps to notifying them of the change, I received their confirmation(at the same time, I copied my notification and their confirmation of receiving it). I then received notice from AOL online when signing on my computer since the change, that I owed for one month's service to them. Upon calling them and speaking to several AOL assistants including a supervisor, I was told they had no record of receiving my notice of becoming a free member. I have since received two bills in the mail and now every time I sign on my computer, a new notice comes up saying RESTRICTED due to a billing matter.

I also signed up for AOL's 30 day trail membership. I canceled the account and as with other's a few months later I received a bill for just over $100.00. I've tried to call them, but of course no one ever answers the phone number-I wait and wait and wait and finally hang up. Now daily their collection debt is calling me demanding the money. Over and over I asked them to stop calling my cell phone. I've explained the situation and they've assured me that they will keep on calling me until I pay up. I canceled over the internet and since moved so I don't have a confirmation number.

On 02/28/07 I realized that the AOL account that I had cancelled in 3/06 was not actually cancelled. I had signed up for the free trial. Because I only had local calling I could not use the AOL dial up number. I cancelled the free trial and was assured with a confirmation number that I my account was cancelled. Now 12 months later I find when closing my bank account that I have been charged $25.90 every month. I never had the service as it was not available to me without long distance. After speaking with AOL I was told that my money was not going to be refunded. So basically they charged me for services and a membership that was never used

My 13 yr old son used my credit card on January 6th 2007 to set up a free account. I called AOL IMMEDIATELY to ensure my credit card would not be charged, they told me they did not see anything in their system and to rest assured they would make a note and nothing would be charged. Today (Feb 27th) I looked up my credit card statement online (thanks to excellent customer service and internet access from a different provider) and I see a charge from AOL So after 39 minutes on hold and transferred to 4 different customer service representatives I get the fraud department and explain my issue and that I had called the same day only to be told that the Canadian and US systems are not linked and that I must have called the US line in January as they have no record of my conversation. In any event, I'm stuck with having to pay this ridiculous charge.

I have been double charged by aol for about 3 months now. Every time they tell me it was a mistake and it won't happen again, but the following month it happens.

I cancelled my AOL Subscription in Dec. 2005, and I haven't used that service. Because the credit card account that I used was my wife's, I didn't pay attention until 2 (two) years after. I am surprise we were being billed for premium service. Is this the way that this company is making money?

We cancelled our AOL service over a year ago after the service got worse and worse. AOL came up with this $50 cancellation fee that we knew nothing about.

On 12/17/06, I called AOL to cancel my service, and got a cancellation confirmation number. I spoke to "Ron" who had to put his supervisor on to verify that I wanted to cancel my service. I was billed in Jan the $25.90 for Dec service (I was told I needed to give 30 days notice). I have now been billed in Feb for January.

We were getting billed two times for AOL service on two different credit cards. This was since 09/2005. I called to correct the problem and was told I could get 3 months back, then they said I could not get 3 months back. Upset I told her I would call back when I wanted to cancel service. Five minutes later I received an email stating I canceled service. I lost around $150.00, was treated poorly, and they canceled my service without my request.

I contacted AOL to discontinue my paid services in August, however, AOL continued to bill me for four months after my call. They agreed to credit my Verizon account in the amount of $123.60. They have failed to do so and continue to give me the run around.

After cancellation of their free trial service, they still posted a service charge on my credit card! Trying to get a hold of customer service is impossible. I've been on the phone for 50 minutes and have not been able to reach a human. I've been automatically disconnected after staying on the phone for 20 minutes twice!

They have billed me since October 2004 for an account I never authorized and refuse to refund the $834.30 I am owed for their fraudulant billing.

We had used AOL for our dial up service for over 2 years when our hard drive crashed over a year ago and had to be replaced. I had made multiple attempts to cancel AOL service and was told a variety of things, as well as being hung up on and left on hold for significant periods of time. I was also told that my screen name and password was not correct for my checking account, so I could not cancel the service. Meanwhile, I've spent $30.90 per month for a service I haven't used in 14-18 months. I think this is ridiculous not to mention a waste of money.

I called to give feedback on their service. I wanted to voice my opinion about their new welcome screen and the limitations for their new "free" service. I've been a paying member for over 7 years and jumped at the chance when I was offered the free service as a "valued customer for so many years". I was NEVER told that I would lose technical support help or other needed services but now that I need to utilize it to my surprise I get " I’m sorry, but we don’t offer support to free users".

I signed up for the DSL plan for 8.95 per month. I have contacted AOL 2 times before about a charge of $23.90, I have attemtped to call them 2 other times before about this amount. I can not get a live person on the line. Numerous automated challenges. There should not be a charge on my credit card from them for $23.90 EVER. I didn't commit to that monthly payment and don't want it. I have been unable to cancel this as well. The line keep disconnecting when I am supposedly ready to be connected to a live operator. I don't want this service for $23.90 monthly. I know that this charge has been on my bill for the last 4 months may longer, I just never took the time to look at it. I want to be reimbursed for these charges and If they are unable to get it right. Then I will CANCEL this subscription.

My mom cancelled AOL in May of 2006 and was billed for the service in December of 2006 with no notice. When called, AOL stated that she was contacted in July 2005 and accepted AOL again as her provider, but she told them she was not interested and did not need the service. When AOL was confronted with this, they insisted numerous times she stated she would accept the service even though she did not. Charging a credit card without permission should be illegal!

I received a 90-day free trial over two years ago. I installed it and immediately had problems with my computer. I tried again and my computer crashed.

Double-billed. I spoke with representatives on 2 different occasions who told me they would definitely send me a form in the mail to fill out. I have not received the forms yet and I'm getting ready to make my third call now to them.