IONOS Reviews

Horrible horrible platform, do not use this platform once you encounter a minor problem that should be fixed immediately it takes them days. How hard is it to process my payment right now so I can have access to my gmail? Shouldn’t be more than 2 minutes but for them 3-5 business days. Save yourself and do not use this platform, Good luck getting your stuff back if you already started working with them. They practically lock you in, if you cancel contract with them your domain and gmail will be locked for 30 days.

Totally fraudulent scammers. Don’t trust this IONOS website, you will regret paying for scammers. 😡😡😡 They will keep adding payments without any subscription sucks and they must cancel their business license ASAP.

Totally fraudulent. Hidden fees. Misinformation and misleading marketing and package options. Impossible to cancel. Charged a yearly fee then a yearly fee the next month. Now they’re trying to charge me again! Talked to three agents who won’t escalate my case to some imaginary higher department. Total scam.

They make you jump through hoops to cancel and they keep charging even after you cancel. When you sign up they quietly book you for a three-year term so if you cancel early, they can keep charging you for the remaining years. Rip off company. Avoid!

I do not recommend using this platform. I have many years experience with using site builders all the way around. I thought I would try this AI thing out and customize whatever I wanted to change. They give you a free trial. I used the site builders, everything seemed fine. I decided to upgrade to a paid account. Once I did, it didn't give me access to the Website I had already built. I had to start all over and it created a separate account. Then, when I wanted to set up my services and use the app that came with the account I have, it had no payment gateway or anything connected except for PayPal. There is no way to add apps or anything. I had to go through a 3rd party completely and imbed that into the site. Also there is no blog available. Again, you would have to use a 3rd party.

If I could give it zero stars I would. In the beginning they are very helpful, 6 months in they no longer care about you. I have never had a company that I felt initially tried to irritate me at every turn, but this one does. If you use wordpress, this is not the hosting for you. Every time you call they will tell you that you need to buy another product of theirs to fix whatever you need fixed, or find a web developer. You are warned if you choose this company, you will lose every bit of patience you ever have had. Every person you speak to is fluent in gaslighting. After the 6 month mark you are redirected and will only get people who's first language is not English and very hard to understand, and if you tell them you cannot understand them those are really great times.

They have to be the absolute worst hosting provider out there. I've used several different services over the last 25 years and I have not experienced the level of shady practices like I have with Ionos.

Company offers nothing competitive and when comes to cancellation, they say you're cancelled but continue charging low key. I’d say they are borderline scammers. I’ve tried canceling on multiple occasions and yet they continue charging. I had to resort to having my bank block them.

Extremely Disappointed with IONOS Hosting – Avoid if You Value Your Time and Data. I’ve had one of the worst experiences with IONOS Hosting. My server was abruptly taken offline without any prior notice or a reasonable opportunity to respond or take action. This irresponsible move not only disrupted my services but also blocked me from backing up critical data or resolving the supposed issue myself.

I purchased the cheapest plan offered by Ionos because I'm a college student looking to make a portfolio website which doesn't require anything fancy. I found that this website was not very user-friendly for me. I was lost every time I visited the site. It would take me 10 minutes just to find where to get to my website so I could start creating it and I somehow accidentally made like 5 new projects just trying to find where to edit my site. I never figured out how to delete those projects, which made finding my website harder because it would be in the shuffle somewhere.

Do not fall for IONOS scam, they will advertise a very cheap service like 1$ hosting and when you subscribe they say you signed a contact and will have to renew and pay full price and you can't cancel and end up paying hundreds of dollars and no way out.

IONOS keeps increasing hosting and domain name prices every 6 months to a year. Since 2024, and now again in 06/2025 they have increased prices for email, hosting and domain names between 40-60%. This is ridiculous. They used to be the least expensive for the services offered. Now since changing from 1&1 to IONOS a few years ago, they just keep getting more and more expensive. Needless to say, I will be leaving along with all my clients. I no longer recommend IONOS.

Somehow I got signed up during my girlfriend's schooling in 2023. Haven't even logged into my account or dashboard even once (They confirmed that with me) and they have been charging me the whole time and they say they can't cancel the account unless I pay. It's so messed up. Be very careful guys. Use another service. Until this gets resolved I will make sure no one else falls into this trap. Customer ID: **

Sent to a collections agency for not auto-renewing after my year. That's absolutely ridiculous. If you can't bill me for the *next* year, then just cancel my services for the *next* year. The collections company at least had the courtesy to call me and explain what happened. Ionos could not be bothered, and only sent two e-mails which I unfortunately missed. TWO!!! Both titled "Payment Reminder" not "We're about to cancel your account and send you to collections".

With other domain provider if you don’t renew your domain it just expires. This company will invoice you after your year is up and send you to a collection agency if you don’t pay for the renewal. No other domain company does that. It’s insane.

Tried Ionos and was disappointed. It says free, but it's just for 1 month website then it will become more expensive than other places. Then there is weird contract thing popup with pages and pages long to read. Difficult to navigate. The icons clicked may lie. I cancelled my contracts multiple times and they were still there. You have to call to solidify the cancellation. Only good thing is that they answer the phone quickly with actual human and solved my problems.

My review is going to be very similar to all the others, DO NOT USE IONOS, they have very deceptive business practices, was charged $120 for a service that was not ordered, they agree to credit me back, that of course never happened, and customer service can't do anything they just say they will escalate but it goes nowhere..

After paying the 1 dollar I almost checked the 3 or 4 boxes and thank god I didn’t. Wow!!! Anyways I read the reviews on the better business bureau website and got really scared. I canceled the service online and also called to make sure I had canceled. The lady asked how long I had the service and I said 30 minutes. She told me I had canceled correctly and I would have no further obligations with Ionos. Well just like the reviews say they ignored my cancellation and kept billing me. I just called again and they said they have no record of my canceling or any record of my calling them. This time they sent me a e email confirmation that I canceled. DO NOT USE IONOS. You will end up paying 4 times the amount of any other good website builder and this one isn’t even decent! Whatever you do don’t read the reviews in the BBB, especially if you already signed ooof!

This company is a fraudulent operation. I have procured services and have not received the products ordered. This was a substantial financial and time investment that was wasted. As an entrepreneur, I am not fond of my investment being jeopardized or misused. This company is highly unreliable and could potentially jeopardize your business. This was a costly endeavor. WIX is urging new customers to be vigilant.

Never never never use them. They will try every legal loophole to scam you and destroy your credit just for buying the 1 dollar domain. That 1 dollar domain will ruin your life. Please use Godaddy even if it’s more expensive upfront.

I do not recommend this company. It is a scam. They charged me twice from my card and then tried again. They never gave me my money back. They also have no contact in the collection area. Only normal support. I tried to contact them and explained about the charges. I repeat, they do not contract this service.

Where do I even begin? My experience with IONOS has been a nightmare from start to finish. Initially, their sales pitch lacked clarity, which should have been a warning. But the real trouble started when IONOS found a so-called "malicious file" on ONE of my domains. This file, an image with a slight permission change (something entirely normal within a WordPress setup), was flagged as a major issue. Rather than handling this appropriately, IONOS took down my entire web space—every domain, every file, and every folder—resulting in error 403 across the all 5 websites. This catastrophic action not only tanked my Google rankings but also caused immense stress and disruption to my business. Their response? A vague directive to "follow the instructions to get your information back." Unsurprisingly, this process led nowhere.

I had my account transferred to me in late Aug by my tech guy. I had no idea until Sept when I get a threading email saying I will lose my domain if I don’t pay $2.80. For domains I have had for 25 years so I paid. Today they charged me for hosting without my permission as it wasn’t and my account was locked. I had no site for 3 months. I spoke to at least 6 people. And one supervisor. They are condescending and rude. They talk in circles and no one could explain why my refund is $10.25 instead of the $15.55 US they charged me while my account was locked.

Absolutely disgraceful! After being a customer for 15 years, I had $100 fraudulently debited from my account. When I caught it and reported the issue within 30 days, I was passed from one useless representative to another—six in total—each giving me the same runaround about needing approval from the “security team” for a refund. Five days later, no refund. So I called again, only to be told the refund was approved but not processed because the “security team” hadn’t unblocked my account. Are you kidding me? I wasted more time speaking to yet another clueless rep, who had no solution other than pushing the issue back to the same incompetent “security team.”

All I wanted was a server to host some PHP pages from for experimental purposes. I ordered the service and immediately realized the documentation on how to use Plesk and get one's domain pointed correctly was outdated. Tech support helped get me sorted out. Then 48 hours in, the whole thing stopped responding. This is where the madness started.

I have been trying to cancel my contract and all I get is the run around. They have been taking my money since February and have NOT fulfilled the work promised. Called my credit card company to actually stop them from taking my money. DO NOT USE THIS COMPANY.

75% of the people I spoke with at Ionos did not listen to what I was saying. It seemed like most of them are commission sales people wanting to push products even if you don't know how to use them. Took me a month and a half to get away from them and make sure they are not charging my account for anything. Do yourself a favor and go to an all-in-one place like wix because these people will hard sell you every time you call.

The worst hosting company on the face of this planet. They cancelled my service because I purchased an SSL certificate, then changed my mind and decided I didn't need it. The next day, all of my websites were offline, I'm locked out of my admin account, and my FTP doesn't connect. When I was able to finally get in touch with someone there, I was told my account was suspended because of "suspicious activity", and that I'd need to contact their security team to have my products unlocked again. Tried to contact their security team for days and days, email, follow up calls - all to no avail. Was finally told that my service had been cancelled by the security team, that I needed to seek hosting "elsewhere", and that I had 48 hours to remove my websites and databases from their server. I was given no reason for this eviction, other than my account had "suspicious activity".

i just googled "Ionos sucks" and this is the first thing that came up. I have two domains hosted with them, one of which I just spent two weeks building a website on, through services they provided. I wake up one morning and the website is offline. The files are gone. Poof. Vanished. I spend the last two days on the phone with them for an hour each. Yesterday the guy said he recovered all the files which they expected me just "figure" out what to do with when I'm not a web developer, nor did I make them go bye bye to begin with.

I registered for a cloud server on 15/02 but before they had even provisioned the server I realized that I could get a better service elsewhere. I emailed my cancellation request the same day, but received a reply to say that I needed to call them within 14 days to confirm. I found this strange considering every other company I've ever dealt with require written confirmation of cancellation only. Anyway. I called them within the timeframe and cancelled the service - again before any service had been provisioned (I didn't receive any setup emails). Imagine my surprise when they then sent debt collectors after me for £75.66! No service delivered, cancelled same day and yet they want £75. What a bunch of scammers. Their cloud VPS services are also really slow. I had to cancel the service after a week as my websites were taking forever to load.

I'm w/ the other reviewer. I don't know what everyone's problems are w/ Ionos. Yes, their website can be a little bit cluttered & some things are hard to find. But it's not a major hassle most of the time. I've been using them since 2006 & have a number of domains hosted by them. I've NEVER had any problems w/ them, billing or otherwise. About the only issue I used to have w/ them was that their email hosting was limited to a 2GB mailbox but I discovered recently that they changed that quite a while ago. All in all, I highly recommend them!

I am honestly wondering why people have such negative experiences with these guys. They are absolutely professional, great customer service and have a superior product. I have multiple domains with them, and this business has given my business a whole new boost with allowing me to build domains for customers who are skeptical of my business as it is new. It helps me keep my margins low and provide real value to my rural customers. I would absolutely recommend them.

Watch out once you log into your account. All those bells and whistles - like the website builder in your account might not mention a fee and it may look like it is included with your hosting, but if you click they will charge you. Any company who tricks their own customers like that does not deserve to be in business. Oh yeah, I am already getting spam trying to entice me to add more! Terrible company. I may be a customer, but not a happy one, and definitely not a loyal one! As soon as enough time has passed to move my domain, I am out of there!

I initially went to Ionos for email hosting services. One of their reps ended up offering their website building plan, stating they can quickly build a website, and we would have as much access as we need to someone to update and change website anytime needed. After finalizing everything I then learned no one is available to meet with me for two week, and was asked to just send them all of out photos, bio, website text content etc. Two weeks later when we met, they called at a different time than scheduled, and then a few days later scheduled a call for an hour at 2:15, then called at 2:00, and says she is only available until 2:30, and we will have to schedule a meeting time 1 week out.

I reduced my domains to one, due to them fraudulently billing out of the blue. Constant unauthorized billing. I cancelled the package I had and kept only name registration. Lo and behold, they tried to bill me unlawfully, AGAIN. This time I was wise to these thieving scammers, and cancelled the bank card on file. Despite being paid in full, they used this as an excuse to cancel my package. My domain was even listed as “for sale”. They extorted $90 to restore the domain, or I would have lost a valuable ($1000+ domain).

I have been with Ionos.com since it was 1and1.com, which unfortunately was when the site was easy to use and had upfront billing. I have 4 sites up with them, and 1 website parked so that I can put it online later, and have been on automatic payments the entire time (1 website for 10 almost years now). Today, I start getting calls from clients saying that my email is getting kicked back. I call up Ionos and they told me that the contract for the MAIN WEBSITE that I have with them was cancelled last year due to non-payment. This is the website for my construction company, which funds all of my other endeavors.

Hello, I've signed up on the Canadian website. I did ask to cancel the service. They took money out of my account which I was never authorized for. I kept calling for a week and no one emailed me or called me. I asked to speak to a manager and NO one would let me speak to the manager. I did change my credit card. Before ending the service they contact me to pay the invoice. I told them that I am not interested to use the service. They insist to pay the invoiced. I did refuse after they send me an e-mail by collection. I told them that I will not pay a penny because of this fraud company. This is the worst company I've ever dealt with in my entire life. Beware. DO NOT sign up with Ionos 1 and 1. Your life will be miserable and you will be scammed.

I am not an Ionos or 1&1 customer. While I do IT work, I use another hosting company that I've used for 15 years and I am very happy with (Hostmonster), Earlier this evening, I got an alert on my credit card that 1&1 had attempted to charge my card a $70 fee. I had never heard of them and immediately called my credit card company. They'd actually already put a hold on it for suspected fraud. They didn't say why - perhaps there had been issues with this company on other accounts. They had my card number, expiration date, security code, name and address - all my info. I have no idea who they are and how they got it, but this fake charge is downright scary. Reading the other reviews, I'm damn glad I'm not their customer. Very glad Capital One caught it, and very unhappy this company tried to steal $70 from someone who wasn't a customer.

There was a probable information breach of IONOS. This has resulted in charges to customer & theft. These people IONOS has hired have been using their answering service to get people access too their laptop. Please be advised of this. My company has lost thousands in this & 0 help from IONOS just denying that it even occurred even when I offered to show the call logs from their service. They wiped them. Your information is not safe.

IONOS is repeatedly charging my credit card despite being told many times in writing they are not authorized to use the card. Their billing is deceptive and purposely convoluted, designed to hide charges. Repeated requests to stop charging my card were ignored. I will be reporting them to the FTC, the SEC, credit card fraud divisions of European police, and I will be informing all their board members and largest stockholders of their documented credit card fraud. DO NOT USE IONOS!

I am a marketing consultant and have hosted several sites with Ionos. Everything was fine (the UI is clunky but you get what you pay for) until I tried to cancel. I cannot even believe what this process has been! I have tried to cancel via the website where the contracts are hosted, via phone call (incoming and outgoing), and via email FOR MONTHS. I have made well over a dozen attempts to cancel for 6 months. I have requested, begged, and threatened to file formal complaints and write reviews warning others off, as I am doing now. And I keep getting billed. I see many reviews describing exactly what I have experienced, so this is clearly a standard business practice for Ionos and not an isolated error. Please do yourself a favor and stay away from this company. Their low rates appear to be due to unethical billing practices.

They only send you emails to renew that have numbers so you get to sift through all of your emails and heaven forbid you buy more than one thing because they send you 4 emails for every purchase. And of course if there's any issues they only send you an email with some numbers so if you buy domain names you never know which one they are talking about. Then I get on the phone to try to get a list of which ones are still active and the supervisor can't even figure it out after 40 minutes!

We have been customers with this company for about 15 years. Unfortunately our domain was tied to an account that was closed and we lost the domain because IONOS does not have options to protect the customer when billing issues arise. We were told that our domain was in a redemption status and that the fee to get it out was over 100.00. They lied and said the extortion fees were created by ICAAN and that they had nothing to do with it. This is patently false. IONOS refuses to negotiate the punitive fees which are essentially blackmailing us. We have moved to another registrar and will never do business with this one again.

Hello, I've signed up on the Canadian website. It decided to charge in me US currency for something I did NOT want. They took money out of my account which I was never authorized for. I kept calling for a week and no one has emailed me or called me. They said they issued a refund but it NEVER came into my account. I asked to speak to a manager and NO one would let me speak to a manager. I never had anyone reach out to me. This is the worst company I've ever dealt with in my entire life. When you ask to speak to a manager or supervisor and NO will transfer you. They opened a case but NO one reached out to me by email or phone. It's a disrespectful company that has no respect for their customers. Beware DO NOT sign up with Ionos 1 and1. Your life will be miserable and you will be scammed.

I had previously used IONOS to purchase a Domain Name. That went ok. I'd give them 2.5 Stars on that. I got a call from one of their telemarketers offering a free trial for a website builder with the option of canceling within 30 days at no charge. They said that there was simply a link that I could click on to cancel. Well, there wasn't one that I could find. So, multiple times I had to deal with their Cancelation department and Billing department to try and get this cancelled. I have spent hours trying to get it right. I also had to dispute their charges on my credit card (automatic billing) and even change my credit card number to prevent. As I am typing this, I am still on the phone, again trying to get this resolved.

They charged my bank account almost $200 and I don't even know who they are. They told me the only way to cancel the subscription I didn't sign up for was to give them my bank account info. I don't know how they got my bank account information and I'm scared they'll do it again!

Deceptive pricing & poor support. Initially cost about half as much as competitors, ended up paying 3x as much as better web host services. Their support "team" also doesn't know how to properly communicate via phone or email. Definitely would NOT recommend.

I have a domain contract with them. Paid in full. Due to expire in 4 months. They locked it because I reported some fraudulent charges on my account. They created another contract for website now.. I never signed up for or authorized them to charge my cc. NOW, they LOCKED my paid in full contract for my domain. That is a breach of contract. They got paid for a service they are failing to provide.

My assistant failed to pay an invoice. I received 0 emails or phone calls in regards to this issue. I called to resolve the issue immediately once I realized my email was shut down by IONOS (host). My business relies on email and I can’t go without it. I wait 20 min on hold when I’m greeted by and outsourced rep. He sends me a PayPal link which I pay immediately mind you my invoice is for 36.00. Once paid I call back. They then tell me I won’t have access to my email for 3 to 5 days. I tell them this is unacceptable. Not because I’m entitled but because I have proof I paid. I have a receipt, I have my account showing the money was taken and I just need my email turned on. I’m then informed that I apparently know more than them. I ask if I need to escalate. He tells me it’s pointless. I ask if I need to transfer my service he says to go ahead. I leave the phone call utterly disgruntled.

I purchased a business hosting package, $72 deducted. It was only activated for two months and then my account was suspended due to canceling a card from the bank. I asked to activate the account. He told me to pay 10 dollars and he will return and the only method of payment is PayPal. After paying, nothing was returned. I asked for 60 dollars to be refunded because I only used it for two months, it was rejected

I have been a customer of 1and1, now Ionos for over 10 years. They have always offered Business development products/ Internet marketing services that never work. I have used them for hosting for 10 years also. I have an issue with a Business listing for 1 of my 2 accounts where a customer service representative set one up incorrectly using the wrong business name and have tried several times to fix this issue to no avail. I called them recently to see if they would listen to reason because I did not get any benefit from that 2nd listing whatsoever. Essentially, it violates Fair Billing laws here in the US and they basically told me to kick rocks. So I discovered today 1/20/2022 that someone messed with the DNS settings for my website making my website unavailable. This is what you have here.

They sent me an email letting me know I have upcoming charges for a domain and I have three days to cancel the domain. I tried logging into cancel and they locked my account! I tried all my avenues to try to log back in and create a new password and it just kept taking me back to an error page. I tried emailing and calling customer service seven times just to be on hold. Still no luck getting through to them and disputing charges with my bank. Run away. Do not go with this company.

They are a company of thieves. months ago I ordered a dedicated server for a project, but the project was canceled and therefore I ordered to cancel the server, according to the panel the server was canceled and my account was deleted, three months later I find a surprise in my Paypal account of 65 usd, which is the price of the server. To my understanding, the cancellation had already been processed, but it wasn't, the account was still active in the background so they never did their job. I talk to the billing, cancel and support department, and they tell me that they cannot return the money for their 1 month policy and that had already passed three months. I do not recommend that company, they are thieves and liars.

Misleading and scam like with payment. Bad customer service. Attracts people with low domain price but has an auto-renewal option sneakily set at a much higher rate, not told upfront on purchase. I got a $1 domain for my school project and didn't see the auto-renewal option set as it's takes many steps to check and I wasn't told about it. A year later on the exact date of purchase the auto-renewal kicks in and I get an email saying I owe $15,000 - yes to my shock I check the website and call - turns out to be a typo and it was $15 - I only got the email bc my card has expired in that year and they couldn't charge me.

If I could explain this company in one word that would be scam. The production server crashed after a few weeks and no sort of troubleshooting would work from my side. The customer support provided 0 help and always had an attitude. When I canceled the contract, they still kept charging my credit card, again the customer service did nothing about this. There is no option to remove credit cards, so they steal your information without your consent. I eventually had to cancel the card to stop them from scamming me. The cheap price may look attractive at first, but they earn a lot more by their scam tactics.

A company that steals your money, do not try to deal with them, they will take your money and terminate the contract with you as soon as the payment is completed and you will not get it back. Loser. Loser.

Ionos is a fraudulent company. Even though I have cancelled auto renewal, they keep charging my cards. Look at the chat.

I'm Frustrated! Worst decision I've ever made. I've been trying to point my domain at GoDaddy from few days but their system failed. The domain status is "UPDATING" at Ionos.com. I contacted to support. They reset my domain settings by telling it would take 24 to 48 hours to rest. It's "STUCK". After that, I've to wait more 24 to 48 hours to point my website at GoDaddy. It was already stuck in updating from their side, and they resets. Which will take more days to update and still I don't know it'll gonna work or not, still waiting, my domain "clickkaro.pk" and "aramsaay.pk". Also I've to wait for their working hours if they don't operate 24 hours.

I purchase domain and hosting promotion plan from Ionos.com by 1&1 by my Visa debit card. When I paid amount I receive receipt from Ionos.. but when I log in its fails. I try again and again but failed. When I chat Ionos chatbox he say that I have no record against your email.

The absolute worst experience anyone could ever have with a host. Our website was hacked with a brute force in June not long after launching a donation portal. I requested assistance from Ionos second tier support but never heard back from them. After months of trying to determine what to do, since somehow my website was routing to a shill credit union site in Minnesota and forwarding to a cryptocurrency site and others that I won't mention, I deleted my entire server EXCEPT for the hidden files that I could not delete and Ionos refused to delete which were in the log files that the hacker FTPd the code and the several files that were hidden by ionos and that they would not delete (hidden files admitted by an ionos rep). I lost months of time and, I am sure, a lot of donations due to this cluster ** of a company. Stay very far way from them.

I hired this Ionos Company for a website design. I gave them content, They cut most my content. Used inferior fonts and design. For the next few months, they promised to fix it but not a single piece of work was done or even attempted. Over the course of these four months, 80% of my calls to Ionos were either unanswered or disconnected, sometimes after multiple transfers. Every "successful call" ended with "I will get back to you" and that never happened.

I started 2 domains for a friend who was not sure how to do this. They were on discounted first year of 99 each. I received invoices monthly saying that there was a £0.00 monthly charge until I received the final one saying there would be a £36 monthly charge. I immediately cancelled auto renewal and received an email saying they would not be renewed. I then receive a Paypal invoice for £36 3 days later to Ionos by 1&1.

As a former employee of both GoDaddy.com and BlueHost.com as well as the 2 largest ISP's in America, this company is embarrassing. I know how long they've been around and the ineptitude coupled with the devious sales page for something as simple as a domain purchase is bare minimum without decency. After trying to navigate the mess of invoices and contracts listed in my account, I believed I had canceled my subscriptions, of which I didn't formally agree to in the first place. Then after multiple attempts to charge my account I get an email stating I now owe 4x the amount for a product I never chose or wanted. Calling on the weekend, the representative sent me an email to call again during the week to cancel what should already be canceled. It's so heartbreaking the way we have learned to treat other humans for the sake of a few bucks.

This problem has been resolved but according to their bad support, I give 3 stars.

I have been a computer consultant to Law Firms for over 30 years. I deal with Domain Name hosting, maintenance of DNS records, domain name transfers on at least a weekly basis. I have done SCORES of domain name transfers. IONOS is the first company I have EVER seen who deleted the DNS records in their system when a Domain name transfer is INITIATED instead of when it is COMPLETE. It's a swift kick in the rear on your way out the door with a steel toed boot.

IONOS by 1&1 » SCAMMING Hosting Provider| RIPP OFF Websites. Domains. Server. SCAMMERS. WILL RIP YOU OFF. BEWARE. IONOS SCAMMERS beware. The brand by 1&1 for SCAMMING CUSTOMERS websites, domains, server and more — Your leading webhost SCAMMER ONLINE and partner in specialist cloud solutions. The Filipinos need to make money for answering their calls 24/7. They bill your account even after you cancel your contract. I have been billed almost $400 and every time you cancel a contract they still debit your credit card. DO NOT TRUST IONOS.CA OR IONS.COM.

I currently have several domain names hosted with this company, and two of the domains I chose not to renew. However, my account is now suspended and being held hostage for $75 for the renewal of those two domains. I called support and was told to "read the fine print in their terms and conditions". Then he further stated that I should have clicked the button not to renew. Honestly, I completely forgot about the domains and did not click that button as it had been a year and simply forgot...I mean, it was only a pandemic right? So this part can be debated.

My credit card on file expired but rather than contact me to let me know they locked my account and sent it to collections, after I found out I called them to pay the balance but they refused to accept payment telling me I would have to call the collections agency and pay them, this I will not do, they made no effort to contact me prior to sending this to collections and that is on them, the person I talked to on the phone was rude and condescending making the issue worse, I will never use their service again and warn everyone I know not to use them.

Support is incredibly bad at Ionos. If you're Canadian, you will not be able to use ANY online support. When you login for support, it goes to the.com site and when you click on the support it tells you to login and then brings you to the .ca site. So then you click on support and it brings you back to the .com site, telling you to login. You can get support on the phone, but they honestly don't know what they are doing. The representative was trying to tell me you don't get one year of renewal with a domain transfer...

This domain registrar offered $3 domain transfer in fees for .info domains. Turns out that's $3 per month, not $3 per first year, and they setup recurring charges with Paypal. I cancelled the recurring charges. They will not unlock the domain for transfer out until at least 60 days, so they will get me for another $3 per domain, but that's it. What a scam outfit!

So I decided to look at Ionos since they offer some nice hosting packages and bought a domain/hosting combo package. They have auto-renew on all their features so I wanted to switch that off. None of the cancel auto-renew buttons work. At first, I figured it's fine, let me try again later. A few days later they still don't work but I decided to play around first.

My account got locked and when I called their security team. He didn't hear me out and told me "Don't call us back" on my very first call. I've been using 1&1 for a very long time and I never had this type of service ever. I would never use this again.

This company is finding ways to take fees from you on issues that comes with their product. My admin panel and my site was down and I was not able to login to my website to fix it. I called my admin to fix the issue and she was not able to login to the site too so she contacted the company on chat service they have. The support team said that there are no ways for her to login to fix the issue with the SSL. (This was a plugin added to the product that was never active) somehow that inactive plugin caused the site to be blocked (ways for them to get your money). The agent on chat was not supportive (of course that's what you get from offshore agents). They started selling other products like (you need to get SSL cert $20 value) and that "we will need an admin on our side to login to the backend to check the issue" and that was $35.

I have bought a domain from this site 2 days ago, I checked on their site and I still never received the domain. I then called, they said I would receive a confirmation in 24 hours, I never received it. I looked up, "Is Ionos.com by 1&1 legit." And I came here where everyone else got scammed and reported their problems.

At first everything seemed to be fine, a bit complicated to build my page, but I managed to do it, I did not have the option to download music what is my business, I could only advertise the sales platforms, such as iTunes and Apple music, making a I searched online I found a web hosting company for musicians, so I transferred my Domain and canceled with Ionos by phone and Online, but the months passed and the charges to my card for services that I had already canceled continued, I called again and canceled, and The monthly charges continued, I removed my credit card and now I am in collection, I called customer service and I have to pay the balance and fix everything with the collection company and it will be on my credit for some time, I do not recommend this company, Watch out!!

I have used Ionos since they were 1&1, more than 8 years, without incident. Since they became Ionos, I have spent more time with tech support and solving issues than total in the 8+ years. Not only that, they disconnect you after you have held for half an hour, then tell you "oh, we weren't aware of that. Let us fix your issue". Why did they not apply an SPF to my domains? Apparently my emails have been going to receiver's junk boxes due to not having SPF applied to my domains, but I was only recently made aware of this.

Bought a domain 18 months ago. Cancelled 6 months in and 12 months in. They have taken £12 a month off me since opening and £24 a month since cancelling. I’ve written to them and no response. Still taking money from me. Absolutely disgusting company. Avoid avoid avoid!!!

Don’t be lured by the low price. These greedy unprofessionals will allow your account to be charges that you have never made. They offer services as you check out and I always make sure to opt out of any add on. I started getting charged for various never requested services. I was also called from numbers in Georgia asking if I needed help with my services. I followed up on each call by calling Ionos. Each time I’d be told that the numbers weren’t there and they’d be blocking the number from calling me. What? How? The worst is the refund process. I have called them no less than 20 times explaining I didn’t need services I was being charged for and that I’d never ordered it to begin with.

I received so many calls from them and eventually gave in to a free trial. The lady reassured me I wouldn't be charged anything and that there were 30 days to be cancelled. She explained I didn't even have to give any card information since I would not be charged. I wasn't sure how they got my info anyways but after hanging up I knew I'd have issues. I got an email saying I was charged $10 on my Paypal. I tried to call the number back immediately but of course it was only accepting voice messages. So I went online to cancel the service. But it wouldn't let me initially. So I waited a few more days and was charged another $15 on paypal. I went into paypal and cancelled the automatic payment to their company (which I hadn't set up in the first place bc I didn't give any card information).

DO NOT USE IONOS. I recently started a non-profit organization. I signed up for a monthly contract with them and paid day of signing up. A few days later they charged me for $65 which was nowhere in any of the agreements that I had signed up for when I did sign up. I reviewed all of the invoices and emails, everything said monthly. Upon calling, I found out that the contract had magically changed all on its own from a monthly contract to a yearly contract. I called my assigned CS Agent who was not helpful, telling me that there wasn't anything I could do. I then called their direct CS line and found out not only was there something I could do about it, but that the contract I had signed had no yearly option. I was told that they would be switching my yearly contract to a slightly more expensive monthly contract (only by $5).

BEWARE. I was unfortunate enough to become a victim of crime, which left me unable to access my banking and personal details for some time during the Covid 19 Pandemic. This led to an unpaid fee of £24. Consequently IONOS sent a reminder of payment which I didn't receive because I couldn't access my email. It took a mere 5 week for them to close my account, delete my website and tell me it's all gone and I have no comeback. £24? Really??

They want you to send TAX documents, multiple forms of ID and financial and proof of business to setup a VPS? Are you kidding me?! I am not going to send my financials and personal information for a 2$ vps.... What a joke.

BEWARE OF IONOS HOSTING. DO NOT MAKE THE MISTAKE OF HOSTING WITH THIS COMPANY. They are crooks and constantly have issues with their servers. We have been hosting with them for some time now and some sites are great but other issues such as forcing you to upgrade your website to php version and make you pay for it. When you call support they try to help you and put you on hold then tell you they can only fix your website if you are willing to pay them minimum of $70 US Currency

Used their service for years. Canceled one of my sites and hosting, however they only canceled the domain. I didn't realize it until recently but I had been paying for hosting for 3 years. They refuse to refund. They are a total scam and WILL steal from you. Do not use.

They have some decent reviews online for Virtual Private Servers (VPS), but after submitting my order for a simple Linux VPS using their form, they collected payment and.... nothing. Three days later (for something other companies can do in minutes) they informed me after much pestering that my order was cancelled because of fears of "online fraud" that I didn't provide contact information. Despite the fact that my account and order has all of the "missing contact information" and that they had processed payment. They now say they didn't process payment (my financial transaction IDs tell a different story) so I am unlikely to get a refund but - good technical reviews or no - there is no confidence this company does what they pretend to.

IONOS.COM is a complete and total scam. Do NOT use this company. Nothing works there, including the people. It is a scam business with the minimal security or customer service. If I could give the company a -10 I would. How the FTC allows such a company to operate in America is bewildering (it is based in Germany). I have filed an FTC complaint and anyone that has dealt with the company should also file a complaint. I will be taking the company to court with a class action lawsuit.

I own close to 250 domains through various companies. Unfortunately, working with IONOS has been one of the worst experiences I've ever had. I bought a domain through IONOS last year, and unbeknownst to me, the card on file expired and was unable to renew. (I also attempted to cancel the renewal, but that's another story). When IONOS was not able to renew the product on the card, rather than simply cancel the product renewal like any other company would do, IONOS instead threatened to send me to collections over the unpaid renewal. (WHAT??) Had I not caught this notification, who knows what would have happened. I definitely would NOT recommend IONOS to anyone, as any company that strong-arms their customers is a joke. I am also canceling my account as I will no longer be working with them in any way.

I have been a 1and1 customer since 2008. Ever since they were acquired by IONOS, their customer service and support are non-existent. Recently, they sent me an email that I will not have to pay $12.00 per month for my web hosting plan that for years I just paid $25.00 per annum. They never invoiced me and today, I learned that my account has been locked. Although they boast 24/7/365 support, I cannot get through to them and have been on the phone for over 2 hours waiting for someone to help me. They also cut off a friend's contract for non-payment of a spam filtering solution that he did not need. They literally cancelled his contract for %5.97 and shutdown his site. It took 1 week to sort everything out. How dare they shutdown a business email system and hosting for a service that was not needed. They have gotten worse since IONOS took over and I am moving away from them as soon as I can sort this out.

I have used 1and1 web hosting for years for me and clients. Long ago they were a great company. However for the past few years they started creating add on billing if your websites didn't meet their desired versions of software used such as php. It was very annoying. Then IONOS bought them out and it got worse. The last straw was without checking with me they canceled my contract, gave me a partial accounting credit on fee I had paid to renew that contract 2 months prior and then signed me up for a new contract that cost more and applied the partial credit and then billed me the difference on the new contract. For sure this is unethical and most likely illegal under any basic contract law.

FRAUDULENT AND HORRIBLE! RUN! I received an alert that an unauthorized charge had been made to my payment card. Upon learning who the fraudulent payment was made to, I contacted the company immediately (the same day) to advise them of the fraud. I was assured the fraudulent charge was reversed or credited back to me and would be received within 3-5 business days. I was told I would receive confirmation emails of the refund, etc. but I did not. I questioned how they gained access to my payment card and received no answer.

I have been using 1&1 for years to both register domain names and host them (and get email addresses, etc. based on the hosted domains). They have never been great, but have been basic and useful. But over the past few years I began to notice that their customer service took a dive. Their billing and communications are obtuse. Their self-service site and other aspects of product management have become overly complex.

Good lord! 1&1 customer tech support was never great, but now it's literally non-existent. I pay a lot of money for dedicated cloud server and domain hosting each year and I expect a fair amount of support in exchange for that. I rarely call them, but when I do, you can bet there is a big problem. I called them to help reset a password on the server. Yes, sounds simple right? Not so. So I get on with their support staff and all they do is forward you wiki articles. Yes, you have a problem they literally hire staff to forward ridiculously "purposely made difficult" articles for you to self-serve and solve your own problem.

I request Consumer Affairs to pin this review on top, their support is crap, you write email. They reply back after 9 or 10 hours and sometimes don't even bother to reply, I got charged $140 on 6th Feb without my confirmation, I sent mail and got a reply, "We refunded the money," today is 14th Feb and still money is not refunded. Moreover today again I got charged $115. I don't know for what, the live chat is also crap, they won't solve your issue and ask you to send email where you get reply if you are lucky, now let's see how reply here from Ionos, I need all my money back with compensation for charging me without my confirmation/knowledge and I want it right now, and yes never use your credit card in their system. There is no way to remove it if you want to.

EVERYTHING! The alleged customer service repeatedly ignores your requests and questions/the support ticket emails they open and then oddly sends you a survey asking HOW DID WE DO (as if they resolved the pending issues), ignores the problems of their website and domain services, the email accounts do not show/sync/bring up your emails, each separate domain does not have their own account number and this glitch prevents you from setting up your account email address for each separate domain, the email accounts do not allow you to SELECT ALL (check mark all) but instead opens the email your finger starts at when you're only trying to select all, Google and the website shows a solicitation of $1.00 for first year for domains but when you go to use the offer it charges you $10.00 instead which is illegal (Bait & Switch) and willful False Representation and False Advertisement.

Horrible tech support. Forgetting the fact that I have to call to get anything done when all I need is to send an Email and I can't. Yesterday morning my site loaded but one section wasn't behaving like it should. Works in my Development environment but not on IONOS servers. I called and spoke with a Tier 1 agent and got no where. I get a senior agent, which I now wonder if he wasn't just a Tier 1 agent posing as Tier 2, who tells me they don't support ASP.NET 4.8. We only support up to 4.0. It was late and I just wanted the pain to end so I said "Okay I'll downgrade to 4.0." Then hung up and went to bed. Go to the site this morning and now the entire site doesn't load. Sigh. I look up my plan on their site and look at that...They do support 4.8. Back to the phone I go.

Bought a year hosting plan to park a site I am working on in my spare time- work 14 hrs 6 days a week so not much time to spare. I planned to back up the site and move it to another host due to the rude despicable tactics of their customer service dept which is all outsourced to some 3rd world country. They shut down my hosting before my plan expired and I did not have time to back up my site. I lost all the work I had put into the site all the content gone- THIS IS FRAUD- when I tried to talk to their non english speaking customer service reps they laughed and hung up on me.

Web Ionos.com scam, I buy hosting free domain, I have sent money but the web has not sent me and captures many steps... And have not returned my money, ionos vs 1&1 is 1 scam. I advise you not to buy on this web.

I took the internet connection with a TV plan for 2 years. A month after activation, they decide to cancel my contract due to technical reasons. The customer care hang up on you because no-one in the $135M company speaks English. You get bombarded with letters written in German. One letter suggested, to renew your connection that means you pack your TV again and *send it to them and they will send the same TV* back to you with the new internet connection, in 1 month.

They resolved the issues.

They charge more than the cost of hosting for "extending support of outdated PHP" (which costs them nothing, and most people they get to pay it don't even need it.) It's "gotcha" billing. It's unethical.

Last year I bought a domain thru 1&1 for 99 cents monthly. I forgot all about it until I saw a deduction in my PayPal account for $116. I was totally shocked but I first needed to know what I bought from them. It took forever to find out because they told me I needed to give them my customer number. I told them I never had one as they never contacted me since I made my purchase in Sept. of last year. They told me they sent notices but I never got them. I went thru phone, fax and e-mail to get help.

When everything works, we are all happy, but if they make a mistake in their side they won't recognize it & they will ruin you. After many years of being a loyal client, I bought a new server from them and did not work at all, they did not respond us to our cancellation requests, probably they have a ** manager boss, that instructed to them to not recognize their mistakes, to act like nasty **, or they are afraid probably of being sue for their stupidity and negligence, or they are not afraid to anything since 1&1 is a too big company, they are in Europe and there is no way to sue them at all.

I purchased a domain from them since it was very cheap and I was bootstrapping my business. The platform was clunky so I ended up not using it and letting the domain & hosting expire. They require to manually cancel renewals and I'm pretty sure I selected NO to auto-renewals. The company didn't care and went ahead and billed me an OUTRAGEOUS amount, 7x the original cost. PLEASE NOTE that 1&1 IONOS bills IN ADVANCE. The kept sending me a billing notice and then sent me a credit because I cancelled. After I received a credit I got another bill and a notification that I WAS SENT TO COLLECTIONS for a service that was NOT provided because they had already CANCELLED everything: e-mail, domain, and hosting.

I am very surprised by all these negative reviews. Personally, I tend to only leave reviews when I am infuriated, but I had such a great experience lately that I wanted to write a review for them. I have been a customer for several years now, having bought multiple domains and two hosting packages from 1&1, now Ionos. The domains are priced similarly with other sites but I think that Ionos has the best deal on web hosting. I was paying $59 a year ($4.99 per month). They also consistently offer deals for new domains.

I had a couple domains I purchased that I let lapse, next thing I know I'm getting threatening calls from a collections agency. I contacted them and paid and they dont respond, but this piece of trash collection agency keeps calling. WOW, WAY TO GO. DO NOT EVER GO WITH THIS GARBAGE COMPANY. YOU HAVE BEEN WARNED!!!!

Someone just hacked my account (which I have had for over 3 years) and changed the email and password. I called them to let them know that these changes were not authorized. All I was told was to go to their site and download an Account Change Form and they would check into it. Time to look for another company!

This e-mail serves as confirmation of the cancellation of your 1&1 ranking Coach Basic package as of 02/06/2019. We will deactivate all package features on this date. 09/03/2019 - 1&1 MyWebsite Personal (Contract **) - ** $ 83.88. How the hell can they get away with this!!!

1&1 locked out my website without a notice based on a frivolous copyright issue. They claim they are a 24/7 company but were not available throughout the weekend. They do not stand behind their policy and are a total rip-off. Simple advice. Do not consider doing business with them. If there was less than 1 star I will give them.

1&1 is a terrible company, that does not stand behind their service. When I first ordered 1&1 DSL, it took several months (including six technician visits and even more phone calls), for my internet to work. Since then, the internet has often gone down for days and sometimes weeks at a time. 1&1 has consistently refused to reimburse me for this lost service. Do not use this company.

This hack of a company has done nothing but take money from me. I call and ask for help and the ridiculous customer service drone spoke to me as if I were an idiot. NEVER AGAIN!!! Shame on 1&1. I couldn't be more amazed at their business practices...

Not a legitimate company. This company does not follow their posted policies. If you want to work with a legitimate company, look elsewhere. IONOS will rip you off. They have a great site but once they cash the check, the service is over.

I signed up with 1&1 hosting several years ago for a $2/month plan. I stopped using the service and forgot about it. At some point they were sold to IONOS at which point they randomly charged by credit card ~$120. I called to dispute and they told me there was nothing they could do, but that my plan had changed and that they were now charging annually. I asked to dispute and they told me I could switch to a monthly plan, receive a refund of what they'd charged me, and then I'd be able to cancel the monthly plan.

I would advise you all to delete your mail.com mail addresses and find a more trustable mail service. Here is why: My mail address which I used for 6+ years got hacked today. They changed the contact mail address and I can't remember the secret question's answer. I've provided mail.com my ID Card's photo and sent that photo via the original contact mail adress (the original and the first one, which hackers changed into another email) but mail.com's customer service just said they can't help me. I should follow password recovery steps which I already clearly told them I tried every single possibility but hackers already blocked those ways. Long story short: If your mail.com account is hacked it's not your mail address anymore according to mail.com customer services. Use another mail service. Don't lose your valuable information with mail.com.

Last night I received an email from PayPal stating that I just paid $161 to 1&1! Ummmmmmm...WHAT?! I haven’t had any web hosting from them since 2014 when I closed my account. WTF IS GOING ON HERE! I called them, told them what happened and they hung up on me. Okaaaay, Houston we have a problem. PayPal has me on hold for 30 mins before I hung up so this morning I called 1&1 again. SO...they asked me what my domain was. I told them, they asked to verify my account before going forward and they wanted the invoice number they sent me.

This without any doubt the worst company for anything regarding domains. Made the mistake of falling for a cheap offer they made and forgot to review them online before I did. I would have spent more money to buy the domain with another company than have to deal with the arrogance and stupidity of dealing with 1&1.com. They are so bad at everything they do, they had to change their name to hide all the BAD customer reviews, but they are still the same crap useless company they were before. NOTHING has changed. Worst company EVER. Don't make the mistake of fall for their cheap rubbish deals. Their customer service sucks!

1&1 Ionos is 1000% scam. I bought a domain name and I don't get at all, they charged me a week ago and until now I don't get my domain, there is no way to contact them, and I'm not going to call them international. Cost more than what I paid for the domain itself, ** you and ** your service, I have evident in my Paypal account, I'm going to open a case with them as well stupid **.

All I have to say they are rude and cruel. They don't do what they promise! Horrible customer service. I spent money and hours with them. Please don't use their service. They even hang up on me. Find another way to do it!

I request a cancellation for service on February. I see that they are still charged me on March and April. I contacted them and they said, "Yes you requested cancellation but it is not cancelled." Then, they cancelled my account but did not refund the March and April invoices. I send email but they send negative respond. It is like a fraud and scam.

I haven't been a customer since January 2019. In April, they tried to bill a credit card I canceled for service I no longer have with them. They have sent me threatening emails and when I tried to resolve this over the phone with them, everyone I spoke to had something different to say. The only thing we agree upon is that I no longer have an account with them.

My domain was shut down & I was blacklisted because 1R$1 allowed a spammer to open up 2 emails in my name without my permission & said spammer was trying to fraudulently take money from people. 1&1 states they sent me over 50 emails regarding this, but I didn’t receive any. I called in February to renew my domain, they took my money, gave me my domain & did not tell me about these 2 email accounts or that they were being used to spam. So today when I call to see why my domain isn’t working they tell me. Obviously I’m shocked. I understand they have to protect their company but, the way the staff spoke with me - as if I was a criminal was abhorrent!

They were billing me for a product I never asked. Plus never answer your email in time. My business down for 2 days (still down) and they never return me!!! Worst company I ever work with! I will move my all domains to the another company!

This company sent me to collections for $21.57 for a service they did not deliver. I canceled my service with them, they took my website down then continued to bill me. When I stopped payment, they sent me to collections to months that I had canceled and the website was down. What kind of company sends you to collections for services NOT delivered? 1&1 IONOS is a website company I recommend you stay away from. This is a fraudulent activity and should be reported to the FTC.

Alright, so I have 5 domain and web hosting with them but only 1 website is working. I have almost spoke with everyone but they really don't know how to run their server forms.. Each and every day I am trying to resolve the issue but they really don't know what to do anymore and their servers are down/not responding to port over GoDaddy's server.. NOTE: if you are looking to transfer register your domain. Had batter think twice and mentally prepare to be a **.. They all want money. Other than that really don't give a **.

I want to start first by saying I've done business with the original and many variations and changes to 1&1 over many years, spent thousands of dollars on urls, websites, and more. Dealt with billing, service teams, had challenges (not that technical) and always in the end been satisfied. Last fall, I fell behind on payments which caused my account to lock which meant I couldn't manage auto renews and cancellations and after a few months of back and forth they sent me to collections (during times of their two company merging, it seems).

So first I had issues with actually hosting my website, I paid for help and got nowhere fast. I am not a newbie at building websites and have hosted sites myself on my own server so basically they PURPOSEFULLY, make it confusing and difficult so you have to pay more for their help. Then when I canceled I started getting emails stating that it was due to auto renew. Um, I just canceled so why is it due to auto renew? So you have to go to the site again, clicking the link they give you to stop auto renew. I look and there is NOTHING stating it is being auto-renewed, it says it is being canceled. Which is what I did MONTHS ago, so no this isn't a matter of them sending out an auto-renew notice before my cancellation took effect. What I've learned is that this company will lie about anything to get your money. Please don't waste your time or money! If you are new to building and hosting sites, go to WIX. If you are not go to GoDaddy.

Very bad customer service experience, they do not realize that they are running servers that businesses rely on, I would never trust them to run my websites. I have been with them for several years, and unfortunately they are getting worse in support every year. I got an email about security warning that my server has a security threat, and they took my server offline, it's been almost 3 weeks of back and forth emails trying to get access back to my server without any help from their side, security team are not responsive nor helpful, and support team says I need to contact the security team.

I was with 1and1 for several years. Over that time they would charge ambiguous fees insisting for "upkeep". When they couldn't explain what they were actually for I canceled my membership. They had my site down in a matter of minutes but continued to charge me. I disputed it on PayPal who said there was nothing I could do since at some point they had access to my account even though I changed my email address just to avoid this. 1and1 said they couldn't figure out how to refund me and that I would have to give them an authorization for an all new autopay to refund me. Obviously that was a scam. I'm furious and they don't care.

I have numerous emails confirming cancellation of my contract as well as refunds that were never received. The company has billed me twice after cancellation, when I called my card company with Ionos on the phone and my card company confirmed that there is no refund the Ionos representative disconnected the call. I received a very rude follow up email after filing a BBB report (with screenshots of emails), as well as requesting a new card and charge reversal from my card company saying “you can do what you want”. This is RIDICULOUS. Stay away! I am now over $200 in the hole for a service that was cancelled over a month ago.

Support team I have a HUGE problem working with you. I do understand you don't absolutely care about such a small customer as I but you do absolutely nothing to help. My customer ID **. I had outstanding invoice #**. I tried to pay before 1 month had been over in order to keep my web-site at your back-up. I had 3-4 days to pay and I truly tried to do so. My account was deactivated and I spent 20 minutes talking with your support. He told me that I should tell him my credit card number with CVC code and there is no any other way to make a payment. It is damn crazy! I was forced to order a new card. It took hell of a time but 23 of January I called again and the support told me I can pay via PayPal and send me invoice again. I paid and the support told me account will be activated within 2 days.

Just got stung for £120 for additional "services!!!" Watch out for the fake offers! It's how they make the majority of their money. I own many sites but every time I gave IONAS (1&1) the benefit of the doubt, I end up regretting it because of the hidden charges. Hidden charges and vague terminology confuse the user into paying for services they didn't need (and they'll of course tie you into a contract for the additional services which isn't stated at the beginning). The user then ends up paying many times over the original price offer which initially looks cheap compared to other providers but isn't in reality. Take screenshots of the signup process to protect yourself!

No one from 1&1 or IONOS could answer our concern why email we sent to a Gmail account takes a couple of days before the recipient receives it. Have been having this issue since Oct 2018. Have been their customer since 2004, but only having this problem lately. Will be switching our account to another provider, just have to figure out how to transfer our domain.

What everyone is saying about them about still taking your money even though you canceled is true. Then when they refund your money they send you to collections. This company needs to be shut down. I see a huge class action lawsuit.

I spend more time calling Tech support than working on my site. The problem is they have far too strict security demand. 1. Can't see your password as you type it in. 2. If you get the very complicated password they force upon you wrong just 2 -3 times they lock you out. 3. Then the password reset is a joke as it sends you a link to reset but that opens a page demanding a 12 digit code which they never send you. You try this reset more than 2 times and they totally lock you out of your control panel. Even the tech support with remote view could not find the 12 digit code. 1&1 sucked but now with this really stupid company IONOS nothing works

Actually not much I can add to the previous reviews. Just that this happened to me too. I turned off the automatic renewal function on purpose to avoid the automatic renewal. I did not get any invoices. I got one phone call and told the representative I don't need the service anymore. 2 month later I get a call from a debt collector!!! In order to get out of the contract they wanted me to cancel it and still make a payment for a full year and told me they would refund me partially. Still waiting for the refund. What a criminal organization is this. Stay far, far away!!!

Beware, this company will ** you where it hurts, in the wallet. They charge your account for false fees, auto renew your contracts, and make sure that their billing emails make it to your spam folder. So convenient for an email company. Spam folder. WOW.

I hosted a Christian church website with 1&1 for many years here in North Wales. But over time, their web hosting fees started rising rapidly. One month, I received several notices of increase charges. Because I didn't want to pass the hosting costs on to my church, and couldn't afford the increased costs myself, I decided to terminate my contracts with 1&1.

I have used 1&1 for over a decade, through multiple mergers and changes. While there are issues with any digital serves I can honestly say (as a paying; multiple-accounts shared and dedicated servers) that nothing is 100%, however, I have always had my issues resolved. Let's all understand that pricing changes, fact. So when we get through all of these notes and I know some have had a bad experience it only takes a moment to keep on top of automatic requests from them. Yes - A new account I created was tagged 'fraudulent' I resolved. Domain prices changes (so does my wireless phone bill). To clarify I do not work for 1&1 and do not know anyone that does. Yes - 1and1.com still owes me commision fees, I recommend them for the services I have come to know, use and depend on.

1&1 have renewed my contract without contacting me to explain why this was attached to an old bank card. They have now passed the £24 bill onto a debt collector for a domain I no longer use nor do I want. They have also suspended the domain so even if I did pay the account isn't available for me to use?

When it came time to renew my domain names, I couldn't find the exact price in the renewal notices I had gotten from 1&1. When I finally gave up and called them to ask, the rep lied and said 'Don't worry, the price is the same as last time.' False- they had raised their prices. After I moved the names to a different registrar they refused to give me a refund. I had to claw the money back through my credit-card issuer. Maybe it's no surprise that 1&1 is changing their name. Their new name will be "Ionos". Beware of them under either name, they're dishonest.

WARNING. WORST SERVICE 1&1. In July 2018, I tried to call 1&1 for THREE days to ask for support and unable to connect to its phone number, which is provided from the website. We were really pissed as our work got delayed. We were about to upgrade the contract but started feeling bad about the support 1&1 provide. I did only one year contract with 1&1, somehow they automatically renew my contract. Right, I thought this company is just a joke because of its bad service provider. But no, they start playing Debt Collector game. It is only $30.cc ($11.cc for 1&1 and $18.cc for the debt collector), we are as a team will give you ONE star and very disappointed reviews.

They have been charging me for domain hosting without my permission. I signed up for emails only. Spent 6 hours on the phone without reaching a single competent person. NO supervisor and my company emails, that I paid to have stored, are lost. There are no supervisors or managers to handle any problems. They only have accountants to repeatedly charge your bank account without permission. Horrible. DO NOT USE.

1&1 lured me with their discounts. I bought their hosting and domain, but they kept me on hold without any notice. When contacted customer care, their arrogant executive were irritating. Later got a mail saying they have terminated my account because I am fraudulent. There was just few details missing about me, they charged full money from me, and haven't refund it yet. When asked to customer they ask me to wait, now waiting from long time. Great way to earn money 1&1...

Beware of this company. I pay this fraud company to book my domain. This company makes my domain on hold once I pay money, If they people have some issue with my domain or anything else they should raise issue before payment but once I pay money, in my login panel shows domain on hold, bloody **. I book domain on my company name. There is copyright issues in there, my preferred name is totally fresh but they bloody ** mail me that wait for 24 hours, That's means I'll get my domain after domain hours but in that 24 hours time someone other book my same domain from another website. I lose my Domain Access forever and lose money also.

If I could give negative stars I would. I deactivated my autorenewal and cancelled my domain. They still took money from my account anyway and bounced my bank account. And then when I called, after keeping me on hold a stupid length of time, they ARGUED with me over whether or not I deactivated my autorenewal. In the end, I MIGHT get my money back but they certainly will not pay for the mistake of overdrawing my bank account by taking a fee they were NOT authorized to take. Do yourself a favor and DO NOT sign up with these people. They are a rip-off.

Most horrible experience!!! I requested to 1&1 Internet Inc for host and transfer my domain services, but 16 hours later I saw it that they were adding a service that I did not order. I called and requested to their customer services to cancel everything because I did not want to have any business relations with them. This information was provided in writing to the company, but they are still charging me for a service never received and refused to read my emails or review the recorded calls, so I can conclude that they have harassing business practices. Can someone advise me what steps do I have to follow to stop this company harassment?

1and1.com are THIEVES that Keep charging me, but I have no domain or website. I am filing fraud with wells fargo bank that they keep stealing money from. I've tried their service with 3 customers, and keep getting screwed. Would NOT RECOMMEND 1and1. They are incompetent thieves.

These absolute scumbags decided to auto register for me for domains that I didn't want, threatened me with debt collectors if I didn't pay their ludicrous rates and then called them to my elderly parents' address after I told them I didn't live in the country anymore. Look online at the other feedback. Avoid this company like the plague. I will not stop until I have escalated this everywhere. Vile company.

1&1 never could get our website up and running. We let our registration lapse and they tried to hold it for ransom for $90. After calling Customer Service we were told they would release it in 60 days. They did not keep their word. We did a search for our domain name and found out that they registered for themselves for another year - even though our domain is nothing special and no one would want it - unless you want to collect ransom. I wish we could give negative stars.

I have woken up consistently for the past 2 weeks with my account locked almost daily for random reasons that I was not made aware of or were beyond my control as the company made claims they were not able to charge my card on multiple accounts for $4.99 to $9.98. The money was available on all cards provided to this company. I was then sent communication that my payment needed to be wired which was done from my bank account with Bank of America with confirmation sent to 1and1 with screenshots and confirmation number.

1&1 stole my business domain because I had a friend help me set up my website - who got suckered into using them. They held it for a year and then set up a side business called SEDO and tried to sell it to me for $685 USD. I’m still in the process of getting it back - very slowly and very frustrating. Avoid these guys like the plague. They are completely unethical.

I bought the domain from them, however all of a sudden they blocked my account saying because of the security reason they locked my account and they need my government issued ID. I provided them the ID and they said everything is good and within few minutes I can use my domain. But it has been 3 days. They still locked my domain for no reason. They are saying it's a system glitch from their end and they may need 2 weeks to fix this issue. So ridiculous!!! Customer service and security team were very rude.

As previous commenters have stated below this is a fraudulent and unethical company. I was suckered into my first year contract with a $12 offer, in the subsequent year I paid $100 for the renewal -- way overpriced for the service. So at the end of the 2nd term I let my card expire and I let the account lapse as I no longer needed the service. Instead of just terminating my account they sent a bill of $126 to collections! DO NOT USE THIS COMPANY!

I used to have a domain with this company which is expired. They kept contacting me to renew that domain but I did not do it because I am no more longer need that domain as the project associate with that domain name is called off. So, I thought it fine for the domain to be disable and expired. Then later, I purchase a new domain name with them due to their heavy promotion and the price is almost 50% cheaper than Namecheap. So, I proceed with my order and paid them via PayPal & I thought the process won't take more than 30 minute to get my new domain. But they hold my order & my payment for more than 48 hours. Then, I got an email stating I owe them a debit related to the expired the domain that I used to have with them.

I had screenshots of all I did on the transfer, because I heard they were scammers. I had never got the corresponding emails you get from them when you unlock, turn off proxy and get EPP code. I had called tech support at 1&1.com several times to see why emails were not sent. The domain expired yesterday. They want me to pay to renew with them first and then transfer to new registrar having to pay new registrar again. That defeats the purpose of what I was trying to do, that is why I initiated transfer last month. They say it never happened, Thank god for GPRS data export too, that in addition to my screenshots proves they are liars. GO anywhere but here. And research them on the web, there is a lot of bad stuff written about them.

I do not recommend anyone to 1&1 Internet, Ltd (1and1). First of all, they promised you cheap products but is a trap. You buy, during renewal, you pay more than double. The technical support team are a joke, they are careless and unhelpful and also it takes weeks to solve a simple problem.

I was charged for a renewal after being told I wouldn't be charged. This was on an account I was not using at the time, which resulted in my account being overdrawn. They took 15 days to refund through Paypal. At that time, I set all other products to disable autorenew. Two months later, I receive an invoice for a product I previously disabled autorenew. I call and am told I have to call to speak with cancellations the next day. I did not trust them to not charge me given the previous charge that happened despite being told I would not be charged. I expressed this to the customer service rep, and they may have noted that on my account.

The most horrible company. I used the company services only two week because were not good, after one year and three month I received a letter from a collection company for $114.83 and never communicated with me to charge this money before. THIS IS UNPROFESSIONAL AND IRRESPONSIBLE COMPANY. NO RECOMMENDED.

Wonder how PayPal and credit card companies have not blacklisted them. They take money but your user id and password will never be sent to you. Good luck trying to dispute charges. I wish I had done bit of research before paying these scamsters.

A recent experience with 1and1 hosting company... Note: I've been a loyal customer with 1and1 for about 5 years now... No more now. We have a "Managed" account and our entire 1and1 server recently went down (April 6, 2018). The 1and1 Server techs were on vacation and could NOT get to our server until 3 days later. Meanwhile our E-commerce website was DOWN for a total of almost 4 days... blank page. Nothing. My customers were calling me trying to place orders... Could not do anything.

Not sure where these people are but that's not the problem. They are mainly concerned with saving face and their own job security. Difficult problem? Need a real expert? You're out of luck with 1 and 1 because any demand for an escalation or a supervisor get you disconnected or on eternal hold! I have had this exact experience with the Asian call centers of other companies as well.

Next week I get a bill saying we can’t bill us, "So please provide billing information to avoid disruption of your service." No service was identified just a small bill and pay up or lose service threat.

In January this year, I noticed two charges on my debit card that I did not recognize. One was for $5, which had already been reversed. One was for $19.99. It posted to my account on 05 Jan 2018. Both from 1&1 Internet. I am not, nor have I ever been, a customer of this company. I called my bank, cancelled my card and had the charge successfully returned. A couple weeks later, I received a call from a customer service representative of 1&1 Internet. He was inquiring if I was happy with their service. I informed him that I never placed an order, the charges were fraudulent, and I had already disputed this with my bank.

Fraudulent activity of 1&1 Internet Inc. This is the worst company I have come across. I bought a domain name from them and paid for one year and paid in full. Within 2 months, I was sent another invoice, which I disputed and my domain was deactivated in spite of the fact that I have proof of payment for one year.

They give your private info to another companies. As soon as I bought a domain and saved my phone number with them, people started calling for telemarketing. They are asking me if I need to build my new domains. I receive 40-50 phone calls a day. It is very frustrating. I also can't remove my phone number from their web page.

This is possibly the worst company I have ever dealt with. On January 17th, I got notice of hosting renewal for $95.88. Prior to that, I had only gotten domain renewal for $15.17. The notice for hosting said my card would be charged within 7 days. I did not want to renew the hosting, only the domain. I logged in to my account and removed auto-renewal and also emailed letting them know I only wanted to renew the domain. On January 22nd, my card was charged $111.05. I asked for a refund of $95.88 three separate times. Over a week after being charged, I filed an amount dispute with my bank. 1&1 still did not refund me.

So after waiting 51 hours for them to activate my account so I could get to the control panel, make my domain settings, setup emails and so forth, I get an email that they need to verify my account information and I need to email or fax them copies of my business registration, tax documents, ID and whatever! For two days my domain have been down because I let my previous host subscription expire as they got too expensive. Well at the least they had my full accessible account up within minutes when I signed up a year ago. Anyways 1&1 what a bunch of low life pieces of cow dung. Wasting more than two days of my time, instead of informing me of these requirements up front, actually before I signed up. Needless to say, I told them to go to hell, cancel my account and provide a full refund. I gave them 24 hours to do this or I will file a dispute with my bank as I have gotten no service or product yet from them.

This is the end of what has been 7 days of total hell having to deal with 1and1 internet. In my view this company should be shut down after what I have had to go through since last Monday 12th February 2018. It will actually take me hours to write up what has happened here so I hope that 1and1 can use all their documented notes and recordings of all phone calls in order to hopefully improve the level of service so that they do not cause another small business owner the level of stress and financial loss that 1and1 have caused myself and my business. I will be writing directly to their head of customer service Julian ** via the complaints@1and1.co.uk email to raise my complaint to the highest level possible. I simply find it absolutely disgusting a large multi-million pound business is allowed to operate and 'look after' so many small businesses.

I have several domain names registered with 1&1. When they knew that I am trying to host my domains in Google, they tried to stop that by sending a mail stating my activities are suspicious and I should submit my address proof to them. I do not trust them to keep my sensitive data. Never do any business with this corrupt establishment.

I wanted to reserve a domain. The site said it would cost $14.95, so I accepted. The next day I found out they charged my cc $2994. And they won't refund my money and they don't stand behind their 30 day money back policy even though the fault is 100% theirs. Scam company, run more like a criminal enterprise than anything else.

LiveMNC Data Center server uptime is good from 1and1 host - Previously my TV channel website dedicated server hosted with 1and1 but server is down in 2 or 3 days so I decided to change my host and now taken server with LiveMNC.com data center. And now my websites are working fine without any issue. I'm impressed with highly technical sound tech team and speed of work and quick response and friendliness, I can solve some tech issues even in chat on LiveMNC website. I am recommend LiveMNC data center host.

We have thousands of domains with this company and are no longer able to manage the cancellations because of constant timing out issues. It now causes us hours of lost time calling in then have this manually done. I have many tickets open over this extending over a year... Really terrible. I now have another open ticket ** which they said escalates to the top. The last I heard was "you have too many domains in your packages". OK... So then I ask for their help to fix this issue and they say nothing can be done.

1&1 deleted, without notice, a domain and mailbox purchased from them on November 20. Upon calling them on the 29th, I am told it was marked as fraud and deleted. I queries why wasn't an email sent asking for further verification or warn of intent to delete same. They are apologizing and telling me that the mailbox was deleted and they only keep backup for 1 week. Our company placed an ad for a senior level position in our national newspaper on a Sunday, but an error was published and two characters switched in the domain name. This resulted in us purchasing the domain to offset this error. What company only keeps backup for a week??? This quality of service is ridiculous and their operations need to be audited and reviewed. Having a refund doesn't help in this case. POOOR COMMUNICATION. In their case 1 & 1 = -2.

Very Misleading. Didn't take me long to dump them. Purchased a dedicated server and then spent hours trying to upload cPanel and kept getting a fatal error after 85% done and did this several times, Same thing. At this point oh well I called support. They tell me while being rude and not getting nowhere. Finally they tell me at this point which took the 3rd person to tell me, "We don't offer root access on dedicated servers." Imagine a 1 TB server without one. Had 2 invoices billed but not substantiated and or incorrect. Will be traveling to Scranton, PA and would like to pass through Chesterbrook to see how really big their so called ISP is. Probably in a basement in a house. A product of the old days. I found Hivelocity.net and they back everything they say. Excellent support and puts a lot of others including them to shame. So Sebastian needs to get a grip. Stay away.

They charge my credit card for a cancelled order. 41$. This company thinks she's gonna go far by ripping off clients. Don't know how this company is still operational. I called them and spoke to 4 agents asking me same thing even if I'm not customers and don't have a pin to log in. This is crazy. Just type of sneaking your complain. One of their agent Christ hung up the phone on me. Hey Christ go back to school grade 8. They will teach you DIFFERENCE BETWEEN CLIENTS AND CUSTOMERS. If not so lower it to grade 4. Now I have to dispute this transaction through my bank and report this fraudulent action to FTC. BE AWARE PLEASE. DO NOT DEAL WITH 1&1. TRY GODADDY IS THE BEST.

I ordered a cloud server package and was charged for it. A few days later, 1&1 sent me an invoice asking me for payment. I check my card transactions, I was already charged... but the invoice in 1&1 is still active...

At 14-OCT-2017 I was wanted to buy a domain from 1and1.com. $13 taken after continuing order process. After payment, immediately got an order processing mail. On that email they said your order is now processing. I logged into their control panel with my customer I'd and password, in domain section I saw there is no domain in the domain section. I thought though they said my order is processing so it may take 24 hours to become active my domain. Ok, I was pretty much busy because of my college's exam purpose. After two days I again logged into the control panel and again saw there is no domain in my account. I immediately contacted with their chat support and they said, “Your support team will call you, please pick the phone call”. I received the phone call, one of their support officer said me that my domain will be activated within 20 minutes.

I request domain transfer to 1&1 but I did not get any login information nor username, when I contact to customer support they did not cooperate with me. They just ignored me. Also I email to billing also send the snapshot for transaction and snapshot during bill, but I did not get login information. There is not good live chat support team just time West support team.

I've never used 1&1's hosting, but have purchased 10-15 domains at one time or another, now I am down to three domains. Because I had problems with my Paypal account and 1&1 could not bill me, I logged in after years of just parking these domains and automatically paying my bill. I noticed I was billed for two domains, that I have canceled years ago. There was a clear note saying, "customer canceled" next to the domain contracts. Last year, a credit was issued back to my account on these two canceled domains immediately after the billing, so it looked as though the system was correcting itself. But I was still charged (and paid) for many years after cancellation.

I've purchased several domains from 1&1, although no more. Even though 1&1 advertising on their product says: "Including FREE private registration" by default, 1&1 makes my personal information available for the public to find which results in my personal email being SPAMMED BY 30-50 COMPANIES. In order to turn off THEIR DEFAULT PUBLIC SETTINGS I have to log in and go to each domain I purchase and go to privacy settings. Problem is, by the time I realize WHAT 1&1 HAS DONE TO ME, IT'S TOO LATE.

DO NOT USE 1&1. SCAMMERS, I took out a simple few domain names and 60 started coming out of my bank every month from 1&1. Dont have clue what I'm being charged for as the domains were only cheap. I'm outraged they should be closed down!

DO NOT Do Business with 1&1 (1and1.com)!! I used to have over 100 domains in my 1&1 portfolio, and due to their mismanagement and convoluted system (including but not limited to platform navigation, contracts and up-selling everything), one of my more valuable domains was accidentally cancelled and wound-up in redemption. When I finally discovered that and reached-out to them, I arranged for the renewal (in time) only to subsequently discover that it was dropped with no viable explanation provided. That domain is now listed for sale with Uniregistry.com for $1,395!! I thought 1&1 would do the right thing and arrange to have that domain transferred back into my account.

I used 1&1 Internet for my business and it was easy to set-up and works great for my business. So when my peers from a youth program I help to run asked me to set-up a website for youth program, I recommended 1&1 Internet even though they wanted to Domain.com. 1&1 Internet advertises a referral program so I thought I would try it since I convinced the youth program to use 1&1 Internet. I set-up the new domain and instead of them creating a new account for it, 1&1 Internet added to my existing business account, even though the billing information was completely different. When I called them about it, they told me there would be a fee to transfer it to a new account and never answered my questions about the referral program. So then I spent many hours creating the new website for our youth program only to find out that the URL for the site was different than the new domain, very confusing.

I always dread having to call 1&1. Most times, I get someone on the line who is learning and is no more advanced than me. Tonight, I waited 30 minutes and no one ever got on the line. I wonder how long the leaders of 1&1 are willing to wait when they call a company before they lose patience? Come on 1&1, you're better than this!

I received an invoice from Central Credit Services LLC which is a collection agency for 1&1 Cloud, which supposedly is internet service. Not only have I never done business with 1&1 Cloud, I never even heard of them. The notice says 30 days to dispute the validity of this debt which is in the amount of $82.93. I did just that; I wrote a letter disputing the debt stating that in my opinion it is fraud. I am hoping that my letter resolves this issue and the same time I am warning others to where this company, 1&1 Cloud and its collection agency, Central Credit Services LLC.

1&1 is possibly the cheapest deal going and what service I've had has been ok. My beef is the unbelievable spam I've been subjected to. Foolishly I gave my real email and mobile number. Since opening the web page, I have received about 43 emails offering google search listing, domain registration, web page design and other BS. And now about 7 phone calls from various numbers offering the same! I can't believe it! 1 or 2 I can expect. But if any charlatan with a business number, has access to 1&1's database, how safe is my credit card I wonder? ie; DO NOT OPEN A 1&1 ACCOUNT! Use 000webhost/Hostinger or similar...

I wouldn't use 1&1 to host a website if it's your first time. I feel like each time I call for help through the support line, the guy is just very annoyed with me and doesn't seem to want to help at all. I explained how this was my first website and I was sorry I didn't understand what a nameserver was or anything and he just continued with his extremely hostile attitude... I will definitely be looking for a hosting service that is better with customer service!

I called and asked for assistance setting up my online store with a third party and they refused to help. Flat refused- so much for 24/7 support! If you plan on using a third party for your store do not use 1&1. They will not help you get it set up.

Host Service unlimited. With 12 Data Bases actually is... limited to 1 Domain. Any additional domains need to be TRANSFERRED with fee to 1&1 or not allowed. In addition the staff all have different information... left hand never knows what the right hand is doing. Extremely incompetent staff. Shady practices... runaround to confuse users. The Web Builder service is also out of order.

In January I attempted to have my husband's company domain moved to 1&1 so as to consolidate with my own. My domain has been with 1&1 for the better part of a decade, and I was once impressed with their customer service. As soon as I convinced my husband to come on board, I couldn't have been more embarrassed by 1&1's incompetence. Transferring a domain will usually render a website useless for a good 2 weeks while it changes hands and new contracts are processed. Once two weeks went by and our site was still not live online, I called 1&1, explained the situation, which I end up doing ad nauseam, and what I was told was something I would end up hearing a total of THREE times... "Ah, yes, ma'am. We need to 'start' by changing your current contract to include the new domain and to support WordPress, per your request..."

I received a delinquent account bill for $49.57 from 1&1 Internet. I have never done business with this company nor had I ever even heard of them until I received this notice. I ignored it because it wasn't mine and meant to forward it to the PA Attorney General to file a complaint, but hadn't gotten to it. Now I've received notification from Central Credit Services which is a debt collector out of MO. This one is for $81.08. Needless to say I will be notifying the PA Attorney General immediately. There are literally 1000's of complaints on this company. I don't understand why someone has not shut them down.

I made the mistake of buying separate 1and1 contracts for several domain names. 1and1 has a nasty habit of adding on 1&1 Website Builder Plus fees without authorisation. Buyer beware. Take a copy of the order page - as their favourite claim is - you must have inadvertently clicked on the hosting line. I am currently in dispute with 1and1 on this very matter and will update on my dealings with them.

After a year I realized that they were taking more than double the money I agree to pay. They created a new php service and charged me without my consent, apparently they sent an email saying that if I didnt want it I should cancel it myself. Instead of paying 8.99 I ended up paying 2. That is abusive and when I call to try to understand why I was being charged so much the support guy got upset. As many others have said, don't give your credit card number to this dishonest company!

I have created website with 1 and 1. Everything you need to create your website is right at your fingertips and they have great customer service and they are very helpful with the product.

Overall the service is okay, they did shut down hosting of php sites years ago, and I lost tons of content on a website I built. They should still support it and handle migrations. Also, it's too expensive for hosting 1-2 websites.

This is really terrible experience with this company, I haven't ordered anything after buying one domain from 1&1, I haven't requested for any business mail service but they charged me 1700 INR and even they have not mentioned in their contracts as well. When I tried to reach them the number was not valid for an Indian customer, I emailed them the same but it was also not good enough, still, I am waiting for their response. I have attached the bill and contract copy. Please help me out if anybody can.

I have had a website provided by 1&1 for a couple of years now. In October 2015 I took over the payments for the website and asked that a couple of extra items on the account be cancelled as I only wished to pay for my website. It then appeared that I was still being charged quite a lot so I brought this up with them. I was paying £29.99 a month for my website but then an additional £35.97 a month on top. I asked if I was being overcharged and the way they worded it made it sound that my website cost £65.96 a month.

We will not deal with 1&1 and their stupid offers. We took an 11 dollar hosting and domain offer, after we cancel the contract it appeared like it renewed itself by the system, they are charging us 123 plus 19 fee and a lost 17 dollar for the bank declined transaction because I didn't have enough money to pay, my mistake was adding my credit card on the stupid account. Thanks I cancelled it on time...

We bought 10 domain names from 1and1.com and after a couple of days our account was suspended and when I called their support, they told me to contact the security team. I contacted the security team but received no reply. I contacted support again and the guy who answer the call was very very rude. I demanded for a refund and was told that they will not issue a refund. I am planning to take the matter to court. What 1and1.com is doing is not fair at all and I will not allow to be treated this way. I am already in contact with our lawyers.

Our company uses a dedicated server from 1&1 paying a reasonable amount each month. We have had several problems with them over the period of time that we have been with them but each problem actually got resolved. When trying to login to the server via remote desktop an ambiguous error was shown preventing me from logging in, so I contacted 1&1 to inform them about it to which they said they will take a look and should take around 1 hour. 2 hours later I called back explaining that I desperately needed to get into the server and that I had my software developers urgently needing access. Their response was "we will email you." Bear in mind here that there was no change to the server from our side and should not have changed in any way. This issue has left us in complete limbo not knowing what we are supposed to do next. If you have a business that relies on a stable server and hosting, do not go with 1&1.

Terrible company. I have been client for 3 years and cancelled my contract in July 2016 for a contract ending in October 2016. But because it was "only" 2.5 months before the deadline they thought it would be fair to prolong my contract for ANOTHER YEAR! Outrageous. DON'T GET A CONTRACT WITH THESE GUYS!!! Also their internet is slow.