IONOS Reviews

After receiving only a cryptic email indicating there was nothing to transfer to the new account, I had to spend another hour and a half on the phone with 1&1, being transferred between various reps, none of which seemed to understand how to help me, only to land on a particularly rude and uncooperative rep that simply informed me 1&1 was not will to accept the customer name we applied to the account, a name we had used for a previous account, and had subsequently simply refused the account creation. Upon asking to speak to a manager about this, I was refused service due to the fact that the account number we were given had been arbitrarily deactivated by 1&1.

Essentially, 1&1 refused to provide ANY service or support for a paying customer. Furthermore we were never given ANY indication of the account termination, forcing me to waste valuable company time trying to figure out what they had done and why. We are now being forced to recreate another account with a name 1&1 considers appropriate simply to gain access to resources we have paid to gain access to. Avoid this company at ALL COSTS!!!

This is disturbing to me, as I ALWAYS record ALL of my Business Conversations. This "practice" of mine, was vetted through the F.B.I. (FIVE Special Agents), on NUMEROUS occasions, and I have been doing so for over 25 years. I do this for 3 reasons. 1. We live in a "he said, she said" world. 2. People lie to me every day. 3. I am an independent Special Investigator. From experience, I know...that there is ONE reason, that someone would be unwilling to be recorded. That reason, is that they lie, and don't want to get caught, so they use that "blanket excuse" to prevent you from doing so. Following this posting, I will file a complaint with the BBB, ic3.gov, and any other agency I can find.

Additionally, while being a 1 and 1 Customer, I have repeatedly been told the EXACT OPPOSITE by several of their employees, when asking questions about the poor functionality of my Website. One of those times, their employee made a statement (another excuse), that contradicted himself...in the SAME SENTENCE. It's like saying..."It's exactly the same, only different", which is "an impossibility". Unfortunately, I've found that most people would rather lie, than admit that they are wrong. It's rampant in our society today. To protect myself, I record everything. A policy that has saved me thousands of dollars. So... now I am at the point where they won't talk to me. And I don't blame them a bit. But, again, there is only ONE REASON, that they chose this "option" (blanket excuse). They don't want to get caught in a lie.

After reading the horrendous problems that so many people seem to be having with their "false billing", I have canceled both of my Business Account Cards they had on file. I have been given, what I call, "misinformation" many, many times, which I call a "circle of lies". Apparently, NO ONE at 1 and 1, is humanly capable of making a mistake. Their Web Page states that their Website mechanism is "Easy to Use". Nothing could be further from the truth. I've had problems from the start (OVER a year ago), which they consistently attribute to ME doing "something wrong", even though I recorded their conversations, and did EXACTLY what they told me to do. Doesn't add up. I've "re-set" ALL of the pages of my Website, OVER 100 TIMES.

FINALLY, I paid a highly qualified IT Technician $300 to look into it for me. He informed me that NOTHING was "as it should be". The metatags were all wrong (I don't even know what a metatag is), and NOTHING will work, as is. So I contacted 1 and 1, and explained to them what I'd done (hired someone to find the problem), and that I wanted it fixed. Their "counter statement" was..."Who built your Website?" I explained that "I did." They proceeded to tell me (again) that it was all my fault, and that "I" needed to fix my metatags. I cannot, by ANY stretch of my imagination, call this an "Easy to Use" Website Provider. If I had been told that I needed to be able to "write (computer) code" to set up this "Easy to Use Website", I would never have ventured into it in the first place.

Now, I am being blatantly lied to again, telling me that I cannot get a refund. The reason for my refund request, is that THEIR SERVICE DOESN'T WORK! BUT...I spoke with MORE than ONE representative of their company, confirming that a refund was available, even after 30 days. Now, according to the F.B.I., "Recorded conversations always win in Court...always." So, now I have to take Legal Action, if I want results. I will do so, in hopes that I can save others from this kind of Predatory and Fraudulent Business Practice, and advise others to do the same. If it was possible to give this company a "negative" rating, I would need a scale bigger than from 1 to 10. Simply put..."I can't be wrong all the time". Turns out, I was right. I learned long ago, that someone that doesn't keep records for accountability, has a reason. Something to hide, is that reason.

On a good note, after they were told that it was their malfunction, and not mine, my Website was "fixed". The "fix", lasted for 6 DAYS, then the "Optimization Text" kept being changed (again) to text that prevented my Website from being found. I fixed the mistakes again, 2 days ago. Then I was told another lie...That "Optimization, is only a suggestion" (though I was REPEATEDLY told that it had to MATCH). Exactly the opposite of what everyone else had explained. Without my recordings, I would have ZERO recourse. Good luck to you all. I don't recommend doing business with this company, unless, 1. you're insane, 2. like to waste your time, 3. have too much money and like to be frustrated. I think that I fit into category #1. Seeking Attorney.

The following day, I received another email from 1&1 that the payment has been declined and another from my bank that charges will be applied for failed transaction. I logged in my online bank account and on my statement showed '£19.40 - Pending transaction withheld 1&1 Gloucestershire GB' and an available balance of £35.47. I called my bank and they confirmed that 1&1 is holding £19.40 as well as tried to take a payment of £40.06. I called 1&1, and after spending nearly 2 hours explaining to 3 different agents (also 2 more agents picked up but just decided not to talk and simply laugh), a support agent named Nel told me that this is how you shop on 1&1.

He explained to me that you need to have x1.5 (times one and a half) of the amount if you want to buy something on 1&1. Nel also told me that this is normal and this is how shopping is done online. I said to him that I have never heard of anything like this in the UK, I even have a few websites selling goods to the public. I asked him if this is mentioned in the T&C. He promised to email me the links but it's been few days now and still hasn't.

So basically, if you want to buy something from 1&1 for £10, they will first hold £10 from your card, then invoice you for £10, then take another £10 from your card and when they feel it's time to return the first £10, they may do so. This is completely unfair, as I had enough funds for registering those domains. Today it's been 5 days since this happened and 1&1 is still holding £19.40 + I will have to pay charges to my bank. I sent 6 emails to billing & complaints department and still no reply. They are just ignorant, I suppose, as they already have my money. BEWARE before making any purchase or registration with such a low level company and with agents in the Philippines who lie, ignore and don't understand the meaning of customer service we request in the UK.

Original Review: March 31, 2016

Horrible experience!!! I have been a domain investor for a while and manage a portfolio of 300+ domains. Some of my customers refused to accept domain transfers directly to 1&1 and complained about that registrar. I was a little surprised because I was under the impression that all registrars are alike. All it takes is to register the domain and point it somewhere. Oh boy was I wrong.

These guys manage billing unlike any other registrar that I worked with. Instead of paying for the domain when you purchase it they make you open a billing agreement and then charge you unreasonable renewal charges. Even if you cancel the 'auto renew' (which is a story by itself), and delete the domain! I was changed hundreds of dollars for domains that I already deleted from my account. Couldn't get those charges reversed for over 2 months. Still kept receiving renewal emails, then collection emails. They over-drafted my checking account in several occasions. Brought Paypal to a negative balance (which I didn't even think was possible).

After opening two Paypal disputes I might be able to get the money back (still an outgoing issue). In their responses to the disputes and email communications they still keep lying and making excuses so I might have to escalate this review to an open case. This is just the billing experience. Their 'new web interface,' the worse 90's website that you can imagine. You will not be able to locate or manage anything. Every time I had to redirect a couple domains it was always a story of 2+ hours. Managing auto-renewals or cancelling domains is impossible as I described earlier. Avoid these scam artist even if that particular domain extension price looks attractive. You will pay for it later if you won't.

"I have attempted to give you a call regarding the payment on your account. The account has actually been moved to collections and therefore the attempted payment from our end was not successful. Please contact the collection agency, FMA at 1-866-289-7641 anytime between 8 AM - 9 PM today or 8 AM - 5 PM tomorrow. Once you have contacted them and have made the payment, please give us a call at 1-877-206-4255 and request to speak to our 2nd level billing department so that they can confirm the payment and remove the account from collections. Once this is complete, then they will be able to initiate the unlock of your contract to allow access to your server so you can backup your data and also they can attempt to stop the cancellation scheduled for 03/08/2016."

I quickly rang the collection agency and paid the amount of $251.87 which was the exact amount owed because of some domains that were set on auto renewal as default when 1&1 did a U.I update, also some dunning fees they charged because of the late payments. I accepted all these costs and I paid the bill. The man from Alliance (collections) gave me the confirmation number (I needed to give to the 2nd level billing department). I then rang 1&1 and got the level 1 billing department. The girl I spoke to for an hour told me she didn't need the confirmation number and that she would escalate a ticket as high priority to get the server unlocked.

The whole issue here is on March the 8th the server will be deleted, so I stressed to her that it's vital I get the server unlocked before the 8th so I can backup the data. She then told me it can take up to 3-5 days for the confirmation to come through from the collection agency that I paid the bill... but wait I already have the confirmation number, but according to her she didn't need that, which I can't understand because 1&1 themselves told me to give that confirmation to the 2nd level billing department. She also told me that she would personally monitor my account to make sure it gets resolved before the 8th. This was over the course of the 3/4th March. I was also told on the 4th by the collection agency that their process takes 24-48 hours and that at the latest 1&1 will unlock the server by Saturday the 5th.

Monday the 7th comes and I am starting to stress because the server is still showing locked in my 1&1 control panel and it's only 1 more day until it could be potentially deleted. I started at 2 pm on the phone and didn't finish until 8 pm and still nothing resolved... Here's what happened with the billing department guys when I called them... Starting with the first guy I talked with for more than 2 hours... I told him the situation and he looked up at all the notes on my case and said that they hadn't unlocked it yet because they haven't received the confirmation the bill has been paid. I told him and showed him a snapshot of the bill that was paid and completed and I also told him like everyone else the confirmation number. He then he will ring up the 2nd level billing department to get advice what to do.

He then came back 25 minutes later and told me the only way I can retrieve my data from the locked server is to start a new package (server) and then the server techs can swap the data from the locked server onto the new package... I debated this and he told me this is the only way I can get my data back, so without my consent he went ahead and did it anyway... he then came back and said he will transfer me to the server techs so they can put the data from my old server that's still locked to my new package he just created. So I get transferred and the server tech tells me that he can't see any data from any server because the server in question is still in review with the billing department. He tells me I will need to speak with them again and get the server unlocked before he can transfer the data. At this stage in the day I am becoming very upset and short tempered.

So he transfers me back to the billing department at which time I am actually cut of the phone call... so I ring them back and I get a new guy that I have to explain again the whole situation and how vital it is I get this data before the server is terminated on the 8th. I told him about how the other guy setup a new package etc. He then told me that the guy shouldn't have done this and it's the wrong process to take and it wouldn't help the situation. So while I am talking to this new guy I am looking in my 1&1 control panel and I see the server that I need the data off and it still has 'locked' beside it. I also see the new server this previous guy had setup... I told this guy "I said look in my control panel. The server is still there. All I need it to get the data off it. I have paid the bill. I have done everything 1&1 as told me to do in order to retrieve my data of the server..."

He tells me after 1 1/2 hours that the only thing he can do is forward this as high priority to the 2nd level billing department to get it resolved and get the server unlocked so I can retrieve the data... I stressed to him it's the 7th and tomorrow it's scheduled to be terminated. He says that's the only thing he can do... so we finished the phone call. As soon as I hung up the phone I just thought I would check my 1&1 control panel again, so I refreshed the page and lo and behold my server that was there 1 hr ago was now missing. It had vanished. When a server package is removed like that it's normally because it's been deleted... but wait it's only the 7th so how can that be? Well I thought ok maybe it's because he escalated and forwarded a ticket (which by the way he told me he was the first one to forward a ticket because now it had been 5 days since the bill was paid).

Grrrr... so I am at this stage freaking out because they did tell me right in the beginning that on the 8th the server may get terminated because it's an automatic process and even though they had submitted a revoke order it might not get through... but this whole time I was told and was sure I could get my data backed up before the 8th anyway so even if the server did get terminated I would still have what I need to continue business. So today is the 8th and the first thing I do when I wake up is check to see if the server is restored... but no it's not. It's still missing. So I ring the billing department and he tells me that now the bill is showing as paid and that he can see the server and he will transfer me to the server tech to transfer the data onto the new sever. So now I get the server tech. He tells me "ok. This is a strange situation. I see the server but I can't access it."

I tell him this is a matter of life and death for me. It's my business and without that data I will go bankrupt. He tells me he will do everything he can to get it sorted. He puts me on hold for 20 minutes. He comes back and tells me he's talked with the billing department and checked all the notes and they have actually just deleted the container and there is no way to get any of the data back... Thanks 1&1. You just ruined my life... Like I said was a loyal customer since 2009 and they treated me like I was nothing. They could have easily backed up the server before it was terminated but they just didn't care... From the girl that said she would monitor my case personally to the guy that setup a new package for a reason that not even they can answer, it was the single most stressed out 6 days of my life...

1&1 and all the customer support (except the last server tech who tried to really help me) had no idea what they were doing and ran me around in circles. It comes down to this: I was told by multiple agents and even emailed (shown above) that if I pay the bill I will get my data back. That's all I wanted and 1&1 gave me false information. They gave me false hope and that destroyed my business without a worry in the world.

My advice (and believe me I have thousands of followers on all media outlets. I will be letting everyone know what 1&1 has done) is to stay as far away from 1&1 as possible. Don't even give them a second thought. They will stamp you out as fast as they take your money. They are not only the worst setup company for support I have come across, but they are also the worst caring company I have come across and I have dealt with a lot over the years... Be warned. 1&1 is out for nothing but your money and that's that.

I have spent 2 months on the phone with customer service, and still they can't solve a simple issue. I keep getting transferred between departments. And I hear a new excuse/response every time I call. The issue stems from an expired CC on file. Then my account got locked. Then they said I uploaded a virus to their server. Then they said I have an unpaid balance. Then they said there was a security issue. Then another unpaid balance. Then they said they deleted all my files. Finally, they said, "Sorry we can't help you, go with another provider and start building your website from scratch."

He said that their business does not do that and that everything is done via email. This was the best that he could do for me. He was unprofessional and didn't seem to care that I had this issue. I asked to speak to someone higher than him, and he said there was no one, but that I could file a formal complaint via email. Their rating on various review websites is 1.5 out of 5. I can understand why. The company has very poor customer service, they don't have a tech team competent enough to fix the problem. I have worked in customer service and have gone out of my way to make sure the customer was completely satisfied after we were through. I have not received anything even remotely close from 1&1. Each phone call left me feeling even more upset. They make you feel like a number... Next!

And when something sounds too good to be true, there is a reason. Web hosting and domain is suppose to be around 8-9.99 "PER MONTH." Again, they will try to charge you more by month to see if you notice. Do NOT trust this company by their advertisements. It is next to impossible to get them to refund your money. They will most certainly try to make an excuse not to do so. My site was **. I contacted them before about this. I contacted them by email and I am sending proof this time in regards to their excuses to not refund my account.

Updated on 11/30/2015: As of 11/30/2015 at 9:40am, 1&1 never submitted my credit for transaction authoring from 11/24/2015 in the amount of 119.88. They responded once to say they would credit my account, but as of today have not according to my Bank Representative. No credit was received. This company continues to lie to me and is nonresponsive to my followup. I am getting numerous emails from people all over the country now to redo my website, when it is just for academic projects. It's not even business. "I" never gave my info to anyone. It has to be from this company who is a "national" company. How is this ethical?

Warning: I am informing the public of the misuse of credit card information and personal data by these companies. They incorrectly billed me twice this year for an entire year without my consent. My privacy has been violated. I am getting numerous calls and emails from people all over the world trying to do business with me. Please pass this along. All I tried to do is set up a required academic portfolio with web hosting. Do not trust any of these companies below! United Internet, 1&1, 1and1.com, 1&1, Inc., GMX, WebDe, Mail.com, Arsys, InternetX, United Domains, SEDO, Affilinet, United Internet Media, Versatel, Fasthosts.

After deciding enough is enough I went on the site and looked in the help under the topic of "cancelling service". Following the steps exactly leads you to a point where there are two options, one is to cancel the website, the other is to (cancel everything). Conveniently the option to cancel everything is "greyed out" and not selectable. An error says you must first disable "automatic debiting of your credit card". Fair enough. I immediately disabled automatic payment and then returned to the menu and it was still greyed out, though under the cancelled menu it says my account is cancelled, so I assumed it was. Today I get an email saying that "1&1 was unable to debit my credit card", (It was a Bluebird throwaway account as a barrier for protecting against online fraud) despite turning off the option to debit my card.

Switching to this company for my web hosting was a HUGE mistake. It's been nothing but a headache of overcharging, multiple billing, and sitting on the phone with people who don't know what the heck is even going on. Save yourself a headache and avoid this company like the plague. It seems like a good deal and cheap hosting until you realize that they screw you over on billing left and right, wasting time, money, and energy.

The company sends copy/paste emails, blocking me from any true dialog. The legal department offered me a $14.99 refund (which I have not seen in two weeks). Then after all this time in one business day, while I was receiving treatment and doctors visit, an aggressive rep emailed me out of the blue multiple times for a resolution, which I requested a form to cover a phone call because: a) after post neck-surgery, they pull your voice-box out of the way to do surgery - it is horrendous pain to do anything (including speaking); b) our mobile phones are temporarily disconnected; c) we do not have money for toner so I have to use Adobe to fill out forms or go to a Fedex office to print; d) and, because I did not respond in their way, that day on their out of the blue terms, by close of business, they made the determination on my behalf that they would close the case - without any fair resolution. Not helping me at all.

Then they send a rep on me who out of the blue, one day, while at a doctor for testing. This has caused a lot of distress to me personally at a time I'm not well and dealing with an overwhelming amount of personal, financial and health related issues - most notably we are facing an eviction. But the siphoning of my account, $10-15/month has made it more difficult to divvy the unemployment check our family is living off of portioning food, my medication and out utilities - the company is relentless. Our phone has been disconnected temporarily and we do not have a printer caused a lot of havoc and excessive fees charged me personally. I have contacted One and One on multiple occasions. I've explained my situation in great detail. They continue to charge me. Overwhelmingly, I contacted them by email. I had to go through via email in order to cancel.

They didn't care, they didn't offer to give me the access back upon charging my card instantly (WHICH THEY DON'T), they sold it the next highest bidder. I'm consulting with my lawyer, building a case and if anyone else has had this happen to them, please contact me as it will just add fuel to the inferno that's already in place. I guess they think domainers are ** and have no means to pursue illegal acts. You buy a domain, YOU OWN IT, you pay them for the hosting of that said domain.

Case: Client purchases 52 domains over the course of nearly 24 hours straight. All receipts and emails of confirmation received all the same. 49 Were fine and name server changed to a parking site. 3, worth more than the $70 or so that the sign up fees were by far (I'm speaking about domains that my client would make 20-150$/day for paid ads) and cancelled them, without any prior notice or reason until he called them. He had to literally yell at the first person for over 30-40 minutes after explaining the situation. He was given excuse and then changed and another excuse and again. Finally someone else answers (Note: no one gave a ** to even try and see and fix the problem, they just kept saying what I did wrong.

Outstanding bill? I had the button clicked to bill the card but no, it won't bill me for days after that. I run multiple online business and own a tile business I run locally and money fluctuates for multiple reason: stock funds for vape selling, savings, personal / business account funds exchanging. etc. End result: a name and an ID number **. This is all the supervisor would give me after I told them I am going to pursue legal charges for illegally selling property of mine worth well over the amount of petty theft. Online Larceny is sure as hell going to cost them more than stealing 3 domain names from me. For the sake of the situation, I won't name them, but details on just one has Google page rank 6, hundreds of SEO Backlink popups and Backlinks, high CPC and huge exact searches a month. But they insisted it's my fault and it's due to the billing. THEN WHY DID 49 OTHER DOMAINS HAVE NO PROBLEM?

THESE WERE .COMS 3X .99$ -- SOME OTHER ONES COSTED 6.99, 9.99, 14.99$. It's black and white and they were insulting me by saying it was billing issues. These domains weren't bought at the same time. They were not all at the end or beginning of the 52, they were random in the huge amount I bought from them. I hope they see this so maybe they will think twice about treating their customers like ** and stealing from them. But one way or the other, this will bite them back. I will have to check with billing (reason one), my fault with unpaid bills (which I pressed to pay and says in 7 days), last reason they said it's already been sold to another host. Because while I was on the phone and the cancel was in Progress, meaning not done, they sold it and ** me over. Good job 1&1.com 1&1 w.e., scam and this is what you get, don't give a ** about your customers and steal, now you have me.

When all lines of communications were exhausted, they would say "we will have someone with higher expertise take a look at it and will get back with you". Days would go by with no return call, email or notice and I would have to call back and start the whole process again. Don't waste your resources on this company. This is why they are at the bottom of the barrel when reviewed by trusted companies. Out of date, unhelpful customer service and bad e-commerce platform.

I had to file a complaint with the Attorney General. I called for the physical address and was told they could only give me the city and state and not physical address. I was able to get the physical address to file a small claims lawsuit. In January they charged my credit card again. I now have to close my checking account and cancel debit card to prevent them from charging me. This is truly the worse company with the worse customer service. It is true the company is a total scam.

Today I received a bill for last month service and it stated that I will be billed in 2 days for this month, the account has been closed for 3 months. They even took it off the web at that time. When I called they said they had no records of any of my calls, and they could see where the account was canceled. But stated you have, you must call in and talk to 2 departments to cancel the account after it has been canceled and taken off the web. Today I spend the 30 minutes to be passed around and have received TWO cancellation numbers confirming the account has been officially canceled by them. Stay away from these scammers at any cost, if you have given the billing information monitor it carefully. They can not be trusted.

I called and Peter explained - I had closed the websites but not the account. In order to close the account, I needed fill out forms and return them with a copy of my driver's licence. No way would I ever send a copy of my driver's license. I searched online and found many people had the same problem. I followed a link to Cancel.1and1.com and managed to "tentatively" close my account. I needed to call to confirm the cancellation!

I called (8:30 pm on 5/30/2012) and was told I called the wrong number and the office was closed. The hours they are open (M-F 9-5 EST) makes it difficult for anyone with a job to contact them. I didn't need this kind of confirmation to open the account(!) or my driver's license for that matter. Today (6/14/2012), I finally was able to place the call and have the account confirmed as cancelled but the effective date is June 18! I mentioned the trouble I had had and Rick in Tech Support said he could not help me. He transferred me to Billing. There I was told, "I don't have authority to adjust your close date." And there is no one to speak to - in this case, I need to go to Complaints.1and1.com. So, they want to make it as difficult as possible to close the account - but to register a complaint - or ask for a refund - not so much.

They claim that they shut down my account to get my attention, said by the billing department. I filed complaint to 1and1, the complaint department said they don't see any call I made. I also emailed them again and again that I don't want the two domain names. They closed my account from January through March, which means my other two active domains for two different company websites were also shut down. Countless customers lost. I advertise through San Diego News Papers and online, and at festival. I contacted 1and1.com and all they do is say sorry. Sorry, but now I got collection in the mail. That is ridiculous, don't you think? I also called godaddy. They did the same thing for me when the domain I don't want expired it's gone. And the other domain is still running.

1and1 sent me to collection company for $17.98 for something I have not used. What about the two domain names that I use for my companies that they shut down? What are they going to do about it? Again, all they do is say sorry but no resolution. After I emailed both billing department and complaint department, they still do nothing.

I contacted their billing department and they emailed me back and said, "We tried to get your attention but you did not reply so we froze your account to get your attention." I told them that I do not want those domain names and I already called on October 15, 2010. The complaints against 1and1.com told me that they have no record that I contacted them. How do I supposed to know if they put it in or not? I'm not there at their desk or stand behind them to see their work.

Again, they are not supposed to freeze people's domain name that were paid. For example, you made a payment on two cars but not on the other two and I will come and tow away all your cars. Will you be okay with that? Anyway, they made me lost a lot of business. I put my Web on newspaper and online advertising. I have been in contact them for a week but they still did not unlock my domains that were paid for and not yet expired.

If any lawyer or someone want to help me take action against them, please email me at **. Thanks. I m extremely angry with them and frustrated. It is supposed to link here: **. They also locked my admin option. I cannot transfer my domain name out either. I requested to talk to their supervisor, chair, president of company but their billing department stopped contacting me. Thanks, guys. I am traveling and selling machines now so I am not at my home address. Please contact or email me at **.

One month later, I received an invoice from them asking me to renew my account. I logged into my account and removed my credit card to avoid charges right away, and called them up again. I explained that I have set my account to cancel and my domain names will not be renewed either. They told me to ignore the bill. I received an email to activate the cancellation of my domain names and clicked on the link to do so. I was successful according to the message I received. The account was cancelled as scheduled and all was done. Three days ago, I received a mail from their collection agency, asking me to pay the sum of $56.44 + $38.93 for hosting and domain names or else my name will be sent to an outside collection agency.

I called them up today and spoke to three people, including a supervisor at the billing department, to look into my closed account and find out why my name was sent to their collection agency for payment when I have cancelled my account and stopped my domain names for being renewed by them. They checked and all they came up with is I have to pay the collection agency, even though I am not a customer anymore and don't even have access to the domain names and hosting account they renewed beyond my knowledge. I told them this is unprofessional and not good for business. My account number with them was ** and their collection agency is called NCO Financial Systems Inc with NYC license #0907469.