
United American Insurance Company Reviews
3700 S. Stonebridge Drive, Dallas, TX
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About United American Insurance Company
United American Insurance Company was founded in 1947 on four core values: stability, service, quality and commitment. Today, United American Insurance Company offers life insurance, cancer and critical illness insurance and Medicare Supplement Insurance policies. The premiums for its whole life policies never increase. The company works with local and home office agents to sell policies. Globe Life Insurance Company of New York, along with United American, operates as a wholly-owned subsidiary of Globe Life Inc., with both divisions primarily focused on the sale of Medicare supplement policies.
Visit www2.unitedamerican.com- Nationwide coverage
- Strong critical illness policy
- Several Medicare supplement choices
- Limited selection of policies
- No live, online support
United American Insurance Company Reviews
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Our review standards
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Reviewed Oct. 14, 2022
I like United American Insurance. It's a good deal. Everybody's always been nice. However, the way mail goes, I'm always afraid of my payments trying to get there in time. So, I always call the second week of every month to make sure it's there on time because it's taken a long time to get there.
Belinda, thank you for your feedback regarding your experience with United American! We appreciate you choosing UA for your supplemental health coverage and we look forward to serving you again in the future.
Reviewed Oct. 12, 2022
We've had a United American Insurance policy for a long time, and the coverage has been excellent. It's like someone sweeping then someone picking up the filings with a magnet. It's very complete. We also get the mailings showing what has been paid. At one time, we had a rep, but I have never had to call customer service, because everything seemed to be always completed. Ever since we went on Medicare, we've enjoyed the service, and we've never had any reason to even contact anyone. UAI is fabulous, and I'd recommend it to anyone. It's not inexpensive, but when it comes right down to it, it's worth every penny. I just had some major surgery and I haven't seen a bill from it.
Gerald, thank you for your feedback regarding your experience with United American! We appreciate you choosing UA for your supplemental health coverage and we look forward to serving you again in the future.
Reviewed Oct. 11, 2022
I've been with United American for 12 years, and I've had a good experience with them. I haven't been that sick, except I had open heart surgery in May. I haven't seen any of the bills, but I've seen the statement that said, "This is not a bill" and saw what the bill could be. Everything looks like it's something I can afford. I wish they had drug coverage though. I called to find out about it, and they told me they dropped all drug coverage since 2014. So, now, I'm gonna get it at Medicare. Other than that, everything has been fine.
Sharyn, thank you for your feedback regarding your experience with United American! We appreciate you choosing UA for your supplemental health coverage and we look forward to serving you again in the future.
Reviewed Oct. 7, 2022
They've got a fabulous reputation with the hospitals. We're here in Dallas for four years and I've been in the blasted hospital for different operations. Their insurance supplement is golden. UT Southwestern just loves it. When I go into emergency and show them the insurance, there are no questions. It's exactly what I wanted. I just changed my direct billing with them and that was straightforward, wasn't quite as easy as I hoped it would be, but I got through it last night. Apart from that, they're doing a very good job.
Geoff, thank you for your feedback regarding your experience with United American! We appreciate you choosing UA for your supplemental health coverage and we look forward to serving you again in the future.
Reviewed Oct. 6, 2022
I’m really satisfied with them. They provide good service. I've been with them for a long time and they pay for my dialysis.
Nina, thank you for your feedback regarding your experience with United American! We appreciate you choosing UA for your supplemental health coverage and we look forward to serving you again in the future.
Reviewed Oct. 5, 2022
I like them a lot. I've been perfectly happy. I haven't had to pay one penny out of pocket. It covers whatever Medicare doesn't and I've never had any issues with filing things. The doctor's offices file it and that's it. I don't hear anything again. When I talked to them, they were very nice, helpful and they answered all my questions.
Reviewed Oct. 4, 2022
United American Insurance is more specific and complete. Also, payment is faster.
Alan, it’s always a pleasure serving and protecting families! We appreciate you letting us know how we’re doing! Thank you for choosing United American!
Reviewed Oct. 3, 2022
I have supplemental medical insurance with them. We're completely satisfied. They pay for everything that Medicare doesn't or take care of it.
Lee, thank you for your feedback regarding your experience with United American! We appreciate you choosing UA for your supplemental health coverage and we look forward to serving you again in the future.
Reviewed Oct. 2, 2022
United American Insurance is reliable and a little less expensive than Florida Blue. They do the job well and we appreciate it. We're very pleased with the service. We haven't gotten shot down for things that we consider legitimate expensive. They've been fair.
Mr. M, thank you for your feedback regarding your experience with United American! We appreciate you choosing UA for your supplemental health coverage and we look forward to serving you again in the future.
Reviewed Oct. 1, 2022
I've had United American Insurance for several years. People are constantly calling me and trying to get me to change it. But I haven't had any problem with it so I haven't thought about changing it.
Cheryl, thank you for your feedback regarding your experience with United American! We appreciate you choosing UA for your supplemental health coverage and we look forward to serving you again in the future!
Reviewed Sept. 30, 2022
United American Insurance has lower prices. They're excellent. They've always taken care of whatever our costs have been. I had called to try to get myself on United American but they did not return my call.
Verna, thank you for your feedback regarding your experience with United American! We appreciate you choosing UA for your supplemental health coverage. If you still haven't heard back from a UA representative please call us at 1-800-331-2512 and we'll make sure to resolve your issue as soon as possible.
Reviewed Sept. 29, 2022
My daughter-in-law told me United American Insurance is good company. I went with them and I’ve had no problems with them. That’s more than you can say about some of them.
Thomas, thank you for your feedback regarding your experience with United American! We appreciate you choosing UA for your supplemental health coverage and we look forward to serving you again in the future.
Reviewed Sept. 19, 2022
United American Insurance's customer support responds very quickly. It has been fine.
Joseph, thank you for your feedback regarding your experience with United American! We appreciate you reaching out to us and we look forward to serving you again in the future.
Reviewed Sept. 16, 2022
My client has been with United Health Insurance forever and she's always been satisfied with it. According to her paperwork, automatic claims are effective in 1995. I spoke with United Health Insurance because I had to send the paperwork for a power of attorney and my client's claims. They've been processed. We did automatic billing when the payment comes due.
Nancy, it’s always a pleasure serving and protecting our valued customers! We appreciate you letting us know how we’re doing!
Reviewed Sept. 9, 2022
I called up one of United American's salespeople, Bill, and he was more than helpful. He got me everything I wanted. If I had a problem, I called up Bill. He came over immediately. United American is an excellent insurance company. Don’t look any further, go with them.
Matthew, it’s always a pleasure serving and protecting our valued customers! We appreciate you letting us know how we’re doing and thank you for choosing United American!
Reviewed Sept. 8, 2022
My insurance broker recommended United American Insurance and told me why they were good. I went with them and my experience has been excellent. I would tell friends to consider them.
Leonard, we’re glad to hear that you’re satisfied with your United American experience! Thank you for choosing us and we look forward to serving you for many more years!
Reviewed Sept. 7, 2022
I switched to United American Insurance several years ago. They have very good agents. I'm very satisfied with my plan and I would recommend this company.
Billy, we’re glad to hear that you’re satisfied with your United American experience! Thank you for choosing us and we look forward to serving you for years to come!
Reviewed Sept. 6, 2022
I have Medicare supplement with United American. I did my research and it was the best for me and my wife. This insurance is very valuable and my experience with them has been a very good one. I will continue to recommend United American wherever it is possible.
Donald, we’re glad to hear that you’re satisfied with your United American experience! Thank you for choosing us and we look forward to serving you for many more years!
Reviewed Sept. 5, 2022
I've stayed with United American for about 30 years. I just wish I didn't have to use it so much, but I'm getting old and things are happening.
William, we’re glad to hear that you’re satisfied with your United American experience! Thank you for choosing us and we look forward to serving you for many more years!
Reviewed Sept. 4, 2022
United American's coverage has been very good. The cost is a little high. I'm paying a lot more than I'm getting from it most of the time now, but I appreciated it because I've had some pretty bad things happen to me over the years and it's taken care of everything for me. United American has never let me down, and I would recommend it highly to others.
Louise, thank you for your feedback regarding your experience with United American! We appreciate you choosing us for your supplemental health insurance and we look forward to serving you again in the future!
Reviewed Sept. 3, 2022
We had some clearer facts from the gentleman that was selling United American. He didn't beat around the bush about any of the questions that we asked, and United American seems to have everything that we wanted.
Penny, thank you for your feedback regarding your experience with United American! We appreciate you choosing us for your supplemental health insurance and we look forward to serving you again in the future!
Reviewed Sept. 2, 2022
I've had a very positive experience with United American Insurance. I've had a lot of health issues and my coverage is fine. Chris is my rep and he is wonderful.
Judith, thank you for your feedback regarding your experience with United American! We appreciate you choosing us for your supplemental health insurance and we look forward to serving you again in the future!
Reviewed Sept. 1, 2022
We were with Cleveland Clinic and when they stopped taking HMO, United American Insurance was there to pick up the pieces. I've had them ever since and they've always been extremely good with me. When I asked them a question, they gave me an answer. They've been fair too and I have never had anybody question me. All this time, I've had three back surgeries and two other major surgeries. I've never had them deny a claim that I had to go back for.
Sometimes United American Insurance is a little more expensive than HMO. But they have the same things as an HMO. I had to have my eyes examined and they do a refractory that insurances don't pay for. A gentleman went too and he had insurance for the eyes. He gave a card and was told, “We're sorry, we don't take that anymore because they don't pay their bills.” I have never had anyone tell me they wouldn't take United American Insurance.
Marilyn, thank you for your feedback regarding your experience with United American! We appreciate you choosing us for your supplemental health insurance and we look forward to serving you again in the future!
Reviewed July 29, 2022
United American Insurance is paying claims but I've had a couple of mine that they didn't allow.
Janine, thank you for your feedback and for choosing United American for your supplemental health coverage! We always encourage our customers to reach out to their agent but if a response isn't given in a timely manner our customers can always call our UA Customer Service number at 1-800-331-2512. They will be happy to help or direct you to someone who can.
Reviewed July 17, 2022
United American has been a good outfit. I've been having several health issues, and they've been covering what Medicare doesn't cover. That's been a big boon to me.
James, thank you for your feedback regarding your experience with United American! We hope you're doing well and we appreciate you choosing UA for your supplemental health coverage. We look forward to serving you again in the future.
Reviewed July 14, 2022
The broker that I spoke with didn't give me all the information, because I would have gone with a better paying plan than the one I'm on. By the time I thought about it, I had a couple of stents and I was told that I couldn't change my plan. But I thought that there was no pre-existing condition, but there is. United American should allow their clients to change my plan. But other than that, I have no complaints.
Florence, thank you for your feedback and for choosing United American! We always encourage our customers to reach out to their agent but if a response isn't given in a timely manner our customers can always call our UA Customer Service number at 1-800-331-2512. They will be happy to help or direct you to someone who can.
Reviewed July 6, 2022
My United American policy worked well. When I took out the policy, what happened was the guy that signed me up passed away, and then they put somebody else to do his paperwork. I spoke to the guy every now and again. He seemed to be helpful when I spoke to him, but we don't get much feedback from him. He doesn't call. I had a very difficult situation because I was on dialysis. When I did speak to their people, they were very helpful but I found that if we don't get statements regularly and we don't get the necessary paperwork, it's quite difficult to talk to them and deal with them. I went through a kidney transplant and as far as payment goes, they were very good. The only problem that I had was the National Kidney Foundation was paying for the policy at the time, and it was very hard for me to coordinate between Kidney Foundation and United American. It was hard for me to find out who was paying and when they were paying.
Thank you for your feedback, Jeffrey. While we always encourage our customers to reach out to their agent, if a response isn't given in a timely manner our customers can always call our United American Customer Service number at 1-800-331-2512. They will be happy to help or direct you to someone who can. Thank you for choosing UA for your supplemental health coverage and we look forward to serving you in the future!
Reviewed July 5, 2022
So far, United American has been great and we're very happy with it. From what Medicare covers, they pick up the rest. Some plans cover vision and hearing aids, and I don't think this one does at all. That would be nice but we don't have any complaints. It's what we bargained for.
Donna, thank you for your feedback regarding your experience with United American! We appreciate you choosing UA for your supplemental health coverage and we look forward to servicing you again in the future.
Reviewed July 4, 2022
We're happy with United American. We’re enjoying the benefits and peace of mind that we have. I just got out of the hospital with a stroke and we haven’t gotten any bills yet. We’re fully covered.
Robert, it’s always a pleasure serving and protecting families! We hope and pray you're doing well and we appreciate you letting us know how we’re doing! Thank you for choosing United American for your supplemental health coverage.
Reviewed July 3, 2022
United American works for me. I had a stroke a year and a half ago, and I had no hospital bill. Between that and Medicare, everything was covered. I’m real happy with that.
Ronald, we’re glad to hear that you’re satisfied with your recent experience with United American! We hope you're doing well and we thank you for choosing UA for your supplemental health coverage!
Reviewed July 2, 2022
Every time I needed to contact United American for anything, the customer service has been excellent. I was hospitalized, so I needed to use it. I found the coverage to be very good, and I'm really happy with the product.
Shawna, thank you for your feedback regarding your experience with United American! We appreciate you choosing UA for your supplemental health coverage and we look forward to servicing you again in the future.
Reviewed June 22, 2022
United American is my secondary insurance for my Medicare. They've been wonderful for me and I love them. Their coverage has been working very well and I never get a bill. I've recommended United American to a lot of people. I would hold it up against anybody else's secondary insurance.
Reviewed June 11, 2022
Any time we've looked to use the insurance, we've never been told no. Since everything's been going all right, we haven't had reason to change providers.
Lynn, we’re glad to hear that you’re satisfied with your recent experiences. Thank you for choosing United American for your supplemental health coverage needs and we look forward to hearing from you soon!
Reviewed June 7, 2022
I have my complementary health insurance with United American. We've had it for at least 35 years and my experience has always been good. The person that comes out to talk to me is Fred. He hasn't been here for quite a while but he used to come more often. The guy's been very nice. I would tell friends to get in touch with Fred and talk to him.
Rita, thank you for taking the time to let us know how we're doing. We appreciate you and we thank you for choosing United American for your supplemental health insurance needs!
Reviewed May 31, 2022
We've been with United American Insurance for many years and they take care of all of our insurance such as homeowners, car, and health. My wife and I are both on Medicare. They've been excellent and every year, they go through a review of all the insurance. The rate is definitely affordable. We're very happy with United American Insurance.
Kenneth, while we're happy to hear from you with such a positive review United American doesn't offer homeowners or car insurance. We specialize in supplemental health insurance. Thank you for your feedback!
Reviewed May 30, 2022
My husband worked for a bank and we had a life insurance policy through them. When he retired, the bank dropped the retirees that had earned that right for paid for insurance. They put us with an insurance agent to represent getting us new insurance. We did supplemental insurance through United American Insurance. I had a heart attack in November and I paid $92, so far. I found that I get statements monthly as to what's been paid out. My insurance agent told me that I was going to be extremely happy that this is one of the best insurance policies out there.
Nancy, thank you for choosing United American! We hope and pray you are doing well and are glad we delivered the excellent service you deserve and expect. We sincerely appreciate you choosing United American and we look forward to serving you in the future!
Reviewed May 29, 2022
United American carries our secondary Medicare insurance. Compared to the one we had before, United American is superior in every way. Their monthly premiums are a bit high as a secondary carrier for Medicare. But I've had lots and lots of medical issues since I went on Medicare when I was 65 five years ago, and I have never received a bill from them. They've covered everything secondarily that Medicare didn't pay. They keep us up to date on what the charges and everything is going through. That's been paid.
Thomas, it’s always a pleasure serving and protecting families! We appreciate you choosing United American for your secondary health insurance needs! We look forward to serving you again in the future!
Reviewed May 28, 2022
Applying was relatively easy.
Brenda, thank you for taking the time to let us know how we're doing! We look forward to serving you in the future.
Reviewed May 27, 2022
United American is head and shoulders above anything we've ever had. It's great insurance.
John, thank you for your feedback regarding your experience with United American! We appreciate you reaching out to us and choosing us for your supplemental health insurance and we look forward to serving you again in the future.
Reviewed May 20, 2022
United is our supplement and they go ahead and take care of things. They pay the bills and we're happy with that. I still get a letter that’s saying the price is going up but short of that, I'm okay with them. I would recommend United.
Sandra, thank you for taking the time to let us know how we're doing! We’re glad we're delivering the excellent service you deserve and expect. We sincerely appreciate you choosing United American and we look forward to serving you in the future!
Reviewed May 10, 2022
I have a Medigap health insurance plan, and I've had really good service through United American. It's good insurance.
Paul, we’re glad to hear that you’re satisfied with your United American experience. Thank you for choosing us for your supplemental medical insurance needs and we look forward to serving you in the future!
Reviewed May 5, 2022
I have medical insurance through United and it's our main insurance. I've had it for quite a few years. They always are Johnny-on-the-spot where they pick up whatever Medicare does not. If Medicare does not accept something, they don't either. But they’re very good about it.
Claudia, it’s always a pleasure serving and protecting families! We appreciate you choosing United American and we look forward to continuing to serve your supplemental medical needs in the future!
Reviewed April 27, 2022
The service seems to be working okay for me with the exception of one outstanding issue which is still not resolved.
Thank you for your feedback, James! United American always encourages our customers to reach out to their agent but if a response isn't given in a timely manner you can always call our United American Customer Service number at 1-800-331-2512 or email Eservicecenter@unitedamerican.com. Please reach out to us if your issue is still unresolved.
Reviewed April 26, 2022
The rep was very nice, and signup was fairly easy. I've had United American for three years, and they've treated me right.
Randy, thank you for your feedback regarding your experience with United American! We appreciate you choosing us for your supplemental medical insurance needs and we look forward to serving you again in the future.
Reviewed April 25, 2022
So far, United American has been excellent and I have no complaints at all. They pay for my visits to doctors and I was in the hospital too. They pay for everything. I pay a lot of money, but I certainly don't have any qualms about it. I don't need any other plan, and I'm satisfied with what I have.
Dolores, thank you for taking the time to let us know how we're doing! We're glad you're satisfied with United American's coverage and service and we look forward to serving you again in the future.
Reviewed April 22, 2022
They took care of everything and I appreciate it. They were really good. It cost me a fortune, but it’s worth it. I’ve got the policy that pays for the medication, the hospital, the doctor, and the prescription. I enjoy it. But I wish the prescriptions were cheaper.
Patsy, thank you for choosing United American! We sincerely appreciate the trust you’ve placed in our company for your supplemental medical protection. Our goal is to always provide the best coverage to our policyholders and listening to your feedback will help us do that more efficiently. We look forward to serving you in the future!
Reviewed April 14, 2022
I have no co-pays and that makes me very happy. When I need a doctor, I go. United American has never given me a moment's worth of problems. But I'm not happy with $300 bucks a month.
Jeffrey, thank you for choosing United American! We sincerely appreciate the trust you’ve placed in our company for your supplemental medical protection. Our goal is to always provide prompt and courteous service to our policyholders and listening to your feedback will help us do that more efficiently. We look forward to serving you in the future!
Reviewed April 8, 2022
I like United American. Their customer service has been somewhat of a problem but it’s not one that I can’t deal with. Once they sign you up, you never hear from them again. Now, each year, I request out of their office an update on comparison shopping, which they send to me. And then, they highlight, “Stay with”. They make that recommendation. But at one time, when I first signed up with United American, I had both health and pharmaceutical. At that time, I was taking a medicine and United American dropped it. They would not cover it so I had to find another insurance. I ended up going to an outside broker and almost canceling all my insurance with my broker because they didn't follow up. The rep finally came to my house and got it all straightened out and I ended up going with SilverScript on pharmaceutical.
I've had a lot of people say that I ought to go with that one that is pushed by AARP and I tell them that I've never had a problem with my medical. United American is very good. Sometimes, Medicare won't pay but the plan does. So, my monthly is atrocious. It's up to 300 and some dollars a month for coverage. It's horrible. But I don't know what else to do because I do know that if I land in the hospital, I'm covered. I couldn't ask for better insurance as United American.
Barbara, thank you for choosing United American! We sincerely appreciate the trust you’ve placed in our company for your supplemental medical protection. Our goal is to always provide prompt and courteous service to our policyholders and listening to your feedback will help us do that more efficiently. We look forward to serving you in the future!
Reviewed April 7, 2022
I could not ask for a better experience with United American. I have never had a problem with them in over 20 years. If there's a question, I'd write back a letter. Most of the time, I'd get an answer except when I called on the phone. When you call with a problem and this was a minor problem, it would be nice to get an answer though. I called one time and we did not get an answer. I called a second time and we did not get an answer too. It had to do with the insurance but it was just a question that we needed answered.
Beverly, while we're glad you're happy with the overall experience with United American, we apologize that the phone service wasn't as efficient as we expect and you deserve. We appreciate your review of United American because listening to your feedback will allow us to improve the process of helping secure financial protection for our customers. Thank you for reaching out to us!
Reviewed March 28, 2022
In the 20 years that my mom has had United American Insurance, I've had to call them a couple of times, and it's been okay. I like the service and the benefits they're giving her. They've paid everything that my mom has needed. I would love to stay with them but I'm paying a premium price for their policy, and there are so many opportunities to get less now with these Advantage plans. I hope that they take that into consideration and don't raise their prices for a while.
Frank, we appreciate your Mom choosing United American for her supplemental health coverage! Our goal is to always provide prompt and courteous service to our policyholders and we're glad her experience reflects that. We also thank you for your feedback and look forward to serving your Mom in the future.
Reviewed March 25, 2022
I have two policies with United American. When I make a payment, it's made out to United American. I have long-term insurance. I have Medicare supplement. The two policies were mixed up in payment. The payment that I made, an annual payment of $2,100, was credited to the long-term policy, which made me get a letter from United saying that the other policy has lapsed. I was not able successfully to correct this because I went to one policy, they said they’re Globe Insurance and said, “We don't handle this.” A 20-minute wait on one side. They switched me over. Another 20-minute wait for them. They said, “We can’t handle it. You have to talk to Globe.” This was very frustrating. I was told that it was corrected by the last phone call that I made, but I looked into the computer and they are still saying that the policy has lapsed.
Justine, please accept our sincere apology for the unacceptable service you received in your latest transaction with United American. Providing excellent service to our customers is a top priority for us and we're sorry we did not provide that for you. We invite you to please call our customer service number at 1-800-331-2512 and a representative will assist you. Again, we apologize for any inconvenience this has caused you.
Reviewed March 12, 2022
We've had United American for over 35 years. My husband died and we had it for him, too and it was excellent. I just fell down, broke my hip, but I had a bad leg also. I'm still recuperating and they've been very nice to me.
Mary, it’s always a pleasure serving and protecting families! We're sorry about the passing of your husband and your recent fall and pray for your complete healing. We appreciate you letting us know how we’re doing and look forward to serving you again in the future!
Reviewed March 11, 2022
I’m completely satisfied with United American. Whenever I had to call, it was taken care of.
Dorothy, thank you for your feedback regarding your experience with United American! We appreciate you reaching out to us and we look forward to serving you again in the future.
Reviewed March 10, 2022
I've had United American Insurance for a number of years. They have always paid their portion of all my medical bills and I appreciate them so much. I've been very happy and satisfied with them.
Elizabeth, thank you for choosing United American! We’re glad we delivered the excellent service you deserve and expect and we look forward to serving you again in the future!
Reviewed Feb. 26, 2022
At first, the insurance company wouldn’t pay for any prescription. But now, my insurance agent went back and refiled my claim. I also had to go back and pay some back penalty. But currently, I have United American Insurance Company paying some of my medicine for me. My agent suggested I carry that particular policy and he liked it really well. He also had very good luck out of it. I really like the company and I have no difficulty with them whatsoever. If I have any problem, I go through my agent, then work with him to further disclose anything I might have a problem with. I pay them annually with one check for the whole year and I want to continue to do that. Some of the other companies want you to pay it monthly and that’s hard.
Don, that’s what we’re here for! We’re happy to know we’re providing the best service possible! Thank you for taking the time to let us know how we’re doing.
Reviewed Feb. 25, 2022
I've had United American Insurance for years and I'm very pleased with them. The rep we had was wonderful.
Lena, it’s always a pleasure serving and protecting our valued customers with our supplemental health coverage! We appreciate you letting us know how we’re doing and we look forward to serving you again in the future!
Reviewed Feb. 24, 2022
United American Insurance is good about paying my doctor bills. I have had quite a few here lately, unfortunately, but they've always been good for me through the years.
Patricia, we’re glad to hear that you’re satisfied with your United American supplemental health coverage. Thank you for choosing UA and we look forward to serving you in the future!
Reviewed Feb. 23, 2022
My experience with United American Insurance is excellent. I intend to keep it for the rest of my life.
Joyce, thank you for your feedback regarding your experience with United American! We appreciate you reaching out to us and we look forward to serving you again in the future.
Reviewed Feb. 19, 2022
United American Insurance paid the supplement which is what they're supposed to be doing. I find them fine but I wish their prices would go down.
Sylvia, thank you for choosing United American! We sincerely appreciate the trust you’ve placed in our company for your supplemental medical protection. Our goal is to always provide great service and thorough coverage to our policyholders and listening to your feedback will help us do that more efficiently. We look forward to serving you in the future!
Reviewed Feb. 15, 2022
I have a wonderful insurance man with United American and I'm very happy with them. They're good.
Geraldyn, thank you for taking the time to give us feedback. We're happy our United American representative is helpful and you're happy with his service. Thank you for choosing United American and we look forward to serving you again in the future!
Reviewed Feb. 14, 2022
I received information that United American are raising the prices and I wasn’t happy about. But other than that, the service from their reps have been satisfactory and I have no complaints about them. I have the secondary insurance with them and signing up was not difficult at all.
Herbert, thank you for choosing United American! We sincerely appreciate the trust you’ve placed in our company for your supplemental medical protection. Listening to your feedback will help us provide the best coverage possible. We look forward to serving you in the future!
Reviewed Feb. 13, 2022
I needed a plan that was going to work if my Medicare wasn't accepted. I got one from United American and the service was very good. David, the gentleman that helped me was excellent.
Jayne, we’re glad to hear that you’re satisfied with your recent experience. Thank you for choosing United American!
Reviewed Feb. 12, 2022
I have the supplement program with United American Insurance and even though it's a tiny bit expensive, it gives me the peace of mind because I can go to any doctor I want to, I can have any procedure I want to, and I never get a bill. All I have to do is go to the front desk and tell them that I have Medicare and United American, and I'm on my way.
Sherry, thank you for your feedback regarding your experience with United American! We appreciate you choosing us for your supplemental medical insurance and we look forward to serving you again in the future.
Reviewed Feb. 11, 2022
Their application process was easy because I had good help. I'm very satisfied. My concern is that premiums would go out of sight.
Norma, welcome to the United American family! We're glad we were able to help you find the best fit for your supplemental insurance needs. Our goal is always to make this important process as simple and easy as possible for our valued customers. Your satisfaction is our top priority and we look forward to serving you for years to come.
Reviewed Feb. 10, 2022
I'd recommend United American Insurance. Their application process was fairly simple.
Thank you for taking the time to leave us a review, Bruce. We love hearing that our customers find our process simple for our valuable supplemental coverage. Thank you for choosing United American!
Reviewed Feb. 4, 2022
We're quite happy with them. Everything seems to be taken care of. It's kinda nice. Signing up with them was quite easy. Connie sat down and said, "This is what it is," and then we said, "Okay, fine." She then said, "Sign here," and it was done.
Deborah, thank you for taking the time to leave us a review. We love hearing that our customers find our process simple and our representatives knowledgeable and helpful. Thank you for choosing United American!
Reviewed Jan. 31, 2022
The application process was wonderful and my experience was top-notch. I had an agent who assisted me with everything with my plan. He was very thorough and answered all my questions about United American. He gave me all the pros and cons. I've recommended them to most of my family but they said that the Plan F that I got was no longer being offered. But, we're most happy about Plan F.
Mary, thank you for your review. We appreciate you and the trust you’ve placed in United American for your supplemental financial protection. Our goal is always to provide excellent service to our policyholders and we're happy you're a satisfied customer. We look forward to serving you for years to come!
Reviewed Jan. 30, 2022
United American has been very much on top of things. I really appreciate them. They've gotten things to me on time. Their rates are a bit high. But they don't have a deductible and they handled my claim very well. It's been great working with them.
Maura, thank you for your feedback regarding United American! We appreciate you allowing us to provide you with the supplemental protection that best fits your needs. Thank you for choosing United American and we look forward to providing you with the excellent service you deserve and expect!
Reviewed Jan. 29, 2022
I had about two conversations with United American which were accounting issues, and they were remedied without any issue. I'm happy with the company.
Casey, thank you for taking the time to give us feedback. We're happy our United American representatives were helpful and able to resolve your issue. Thank you for choosing United American and we look forward to serving you again in the future!
Reviewed Jan. 28, 2022
United American Insurance had the best coverage. Their customer service is excellent.
Deborah, thank you for taking the time to let us know how we're doing! Excellent customer service and comprehensive supplemental coverage are our top priorities and we're happy that your experience with United American reflected that. We look forward to serving you in the future!
Reviewed Jan. 27, 2022
The rep from United American Insurance was excellent and very well-informed. I'm very pleased with United American. They're doing what I wanted. They're backing up my primary insurance 100%.
Patricia, thank you for choosing United American! We sincerely appreciate you and the trust you’ve placed in our company for your supplemental financial protection. Our goal is to always provide professional and responsive service to our customers and policyholders and we're happy your experiences have reflected that. We look forward to serving you again in the future!
Reviewed Jan. 26, 2022
I got a medical supplement F Plan from United American Insurance. Signing up was very easy. I did it with an agent, and he did all the work. Go for United American Insurance.
Luann, thank you for taking the time to leave us a review. We love hearing that our customers find our process simple and our valuable supplemental coverage. Thank you for choosing United American!
Reviewed Jan. 23, 2022
I love United American Insurance's service. They are the best company I’ve got. I’ve got several more but none of them are as good as they are. They do what they say they’d do.
Edna, that’s what we’re here for! We’re happy to know we’re providing the best service possible! Thank you for taking the time to let us know how we’re doing.
Reviewed Jan. 11, 2022
When I turned Medicare age, my agent said, "Just do what I tell you and you'll be happy." I did what he told me and I'm happy.
Lawrence, we sincerely appreciate your feedback! Our goal at United American is to provide supplemental protection and great service to our customers and policyholders and we're glad your experiences have reflected that. We look forward to serving you in the future!
Reviewed Jan. 2, 2022
I've been happy with United American. I've had it for years. I'm 87 years old and I have had it ever since I went on Medicare.
Darlene, thank you for your review. We appreciate you and the trust you’ve placed in United American for the supplemental health protection of your family. Our goal is always to provide excellent service to our policyholders and we're happy you're a satisfied customer. We look forward to serving you for years to come!
Reviewed Jan. 1, 2022
It's been perfect with United American. The coverage is excellent.
Helen, we sincerely appreciate your feedback! Our goal at United American is to provide excellent supplemental protection and great service to our customers and policyholders and we're glad your experience reflected that. We look forward to serving you in the future!
Reviewed Dec. 31, 2021
The rep I spoke with was real good and he knew what he was doing.
Ernest, we sincerely appreciate your feedback! Thank you for the trust you’ve placed in United American for your supplemental health protection. Providing our customers with the best possible service through knowledgeable and professional representatives is a top priority for us and we're happy you're a satisfied customer. We look forward to serving you in the future!
Reviewed Dec. 30, 2021
The agent made the signup easy. I just had to fill up forms with her and sign. It was fine from payment to processing.
Milton, we sincerely appreciate your feedback! Thank you for the trust you’ve placed in United American for your supplemental insurance protection. Providing supplemental protection through a process that is simple and easy for our policyholders is our goal and we're happy you're a satisfied customer. We look forward to serving you in the future!
Reviewed Dec. 29, 2021
I've been with them for 20 years and their service has been excellent. They're doing a good job.
Leonard, thank you for your feedback regarding United American! We appreciate you allowing us to provide you with the supplemental insurance protection that best fits your needs. Thank you for choosing UA and we look forward to providing you with the excellent service you deserve and expect!
Reviewed Dec. 28, 2021
United American has been great along with my Medicare, 'cause I had a few issues and they have helped me. If I needed anything with my hospital bills, I get it down to nothing now. I’ve got congestive heart failure and my heart capacity now is 25%. I appreciate anything that has been done to me. They are great.
Frieda, thank you for choosing United American! We sincerely appreciate you and the trust you’ve placed in our company for your supplemental health insurance. Our goal is to always provide professional and responsive service to our customers and policyholders and we're happy your experiences have reflected that. We look forward to serving you again in the future and we pray you're doing well!
Reviewed Dec. 27, 2021
I like United American very much. I'm very satisfied. They're very helpful.
Sandra, it’s always a pleasure serving and protecting families! We appreciate you letting us know how we’re doing and we thank you for choosing United American for your supplemental insurance needs!
Reviewed Dec. 22, 2021
I purchased my Medicare Supplement from them. I had to make a phone call and they said okay and that was it. Everything went smoothly. They have always been very efficient.
Thomas, that’s what we’re here for! We’re happy to know we’re providing the best service possible! Thank you for taking the time to let us know how we’re doing and look forward to serving you again in the future.
Reviewed Dec. 10, 2021
I like United American. I've been with them ever since I went on Social Security. It’s a very good company. They pay well and I never have to pay anything when I go to the doctor. The only thing is that they don’t pay if Medicare doesn’t pay.
Marion, that’s what we’re here for! We’re happy to know we’re providing the best service and coverage possible! Thank you for taking the time to let us know how we’re doing and we appreciate you choosing United American!
Reviewed Dec. 7, 2021
I've always been satisfied with the response when I have talked to United American. But the hospitals and the doctors have basically up to a year to report for the billing to the insurance company. As a result, we're paying the deductible way over the deductible by the time that it actually kicks in. I don't really know how that works. But I would have liked to have not paid all these high deductibles if they were in a timely manner to where my deductible would be covered.
I tried to find doctors that were accepting this insurance and it was a big problem because all the doctors that they recommended were out of business or out of the area. So there wasn't a lot of choice for the doctors. They didn't have doctors to recommend when I needed them. So I have to start going through the website and get all these calls back. You get 100 calls from all kinds of agencies that want you to go there and it's really disturbing. It would be nice if they could explain the policies and benefits after I've signed up to what I could actually do. But nobody does that. Once they get you, good luck.
Lawrence, thank you for your feedback. We apologize that you aren't completely satisfied with your UA experience. We always encourage our customers to reach out to their agent but if a response isn't given in a timely manner our customers can always call our United American Customer Service number at 1-800-331-2512. They will be happy to help or direct you to someone who can.
Reviewed Nov. 26, 2021
Even having reached my husband's maximum copay, it's still less than having a full supplement. It works best for me because I don't work.
Thank you for choosing United American, Mrs. M! We’re glad our supplemental coverage is meeting your expectations. We sincerely appreciate you and we thank you for letting us know how we're doing!
Reviewed Nov. 25, 2021
I have had no problems whatsoever with United American and I am very happy. Medicare doesn't pay. But my United American pitched out 20%. It's very, very good. In fact, I told one of my friends about it and she went and got it.
Delores, thank you for choosing United American for your supplemental health insurance needs! We appreciate you and look forward to serving you in the future!
Reviewed Nov. 18, 2021
I've been very satisfied with everything they've done with me as far as supplementing my Medicare insurance.
Ronald, thank you for reaching out to United American! We’re glad we delivered the excellent service and financial coverage you deserve and expect. We sincerely appreciate you choosing United American and look forward to serving you again in the future!
Reviewed Nov. 11, 2021
I never get questioned about what United American Insurance offers. All the hospitals and doctors accept it. I keep a deductible at 2,500. I just had major back surgery which is around $200,000. That covers the hospital totally. My medicare with the United American is perfect. This is a really easy company to deal with.
Virginia, thank you for your review. We appreciate you and the trust you’ve placed in United American for your supplemental health protection. Our goal is always to provide excellent service and thorough coverage to our policyholders and we're happy you're a satisfied customer. We look forward to serving you in the future!
Reviewed Nov. 5, 2021
They've done me right. I had to call a company this afternoon to ask them about it because they didn't have me down for an F supplement. I called and told United about it, and they looked up. It didn't cost me a thing. I also had a problem last year and I called United and they told me that they would take care of it. They called the insurance company and they took care of it.
James, thank you for choosing United American! We sincerely appreciate you and the trust you’ve placed in our company for your supplemental health protection. Our goal is to always provide prompt and courteous service to our customers and policyholders and we're happy your experiences have reflected that! We look forward to serving you again in the future.
Reviewed Nov. 4, 2021
They did a really good job. It was really good service. They kind of whittled down the options for me when they were asking questions, and they guided me into what I needed. They knew what was going on. So I went along with what they were saying to do and the program to get.
Bill, thank you for your feedback regarding your experience with United American! We’re happy our representative was professional and able to explain your policy options while helping you decide what's best for you. We appreciate you choosing United American and we look forward to serving you and your family in the future.
Reviewed Nov. 3, 2021
This is the best insurance anywhere. We've never needed customer service because they do everything right. The doctor submits a bill. Then Medicare submits the report and they pay. The explanations come regularly. It's a little pricey. But I can't quibble with that. They paid out a lot of money for my husband. They are terrific.
Sue, thank you for your feedback regarding United American! We appreciate you allowing us to provide you with the supplemental health insurance protection that best fits your needs. Thank you for choosing United American and we look forward to providing you with the excellent service and coverage you deserve and expect!
Reviewed Oct. 26, 2021
Everything's fine with United American Insurance. It's been taking care of things.
Gail, that’s what we’re here for! We’re happy to know we’re providing the best service and supplemental health coverage possible! Thank you for taking the time to let us know how we’re doing.
Reviewed Oct. 16, 2021
I appreciate that I haven't had any difficulty with United American Insurance's service. I've been very satisfied and I'll definitely recommend them.
Michael, thank you for choosing United American for your supplemental health protection! We’re glad we're delivering the excellent service you deserve and expect and we look forward to serving you in the future!
Reviewed Oct. 15, 2021
United American Insurance was recommended by my insurance agent who said that he felt strong enough that he recommended it for his own father. But you got to check pricing accuracies. Prices are out of sight with everybody.
Thomas, thank you for choosing United American! We sincerely appreciate the trust you’ve placed in our company for your supplemental insurance protection. Thank you for your feedback because Listening to your feedback will help us improve the process of securing supplemental insurance coverage for our valued customers. We look forward to serving you in the future!
Reviewed Oct. 14, 2021
United American is a great supplemental plan for your Medicare. Having them has been a wonderful experience.
Ronda, it’s always a pleasure serving and protecting families! We appreciate you letting us know how we’re doing and we thank you for choosing United American for your supplemental medical protection!
Reviewed Oct. 13, 2021
The application process was easy because my agent did it. This seems like good coverage.
Jana, thank you for your review! Our goal is to provide supplemental financial protection through a process that's simple and easy for our valued customers. Your satisfaction is our top priority and we look forward to serving you again in the future.
Reviewed Oct. 12, 2021
I'm enjoying the service very well in that I don't have to pay all my money. United Insurance is the only one to get.
Joseph, thank you for your feedback regarding your experience with United American! We appreciate you choosing us for your supplemental financial protection and we look forward to serving you again in the future!
Reviewed Oct. 11, 2021
United American Insurance has been okay.
John, thank you for taking the time to let us know how we're doing!
Reviewed Oct. 3, 2021
The best thing about United American is I never have to worry about anything. The few times that I had questions and I called them, they answered those immediately. I tell everybody I know that when they're getting ready to retire and if they're looking for secondary insurance, use United American. They might be a little bit more expensive, but in the long run, it works out better.
Gary, thank you for your review. We appreciate you and the trust you’ve placed in United American for your supplemental insurance coverage. Our goal is always to provide excellent service to our policyholders and we're happy you're a satisfied customer. We look forward to serving you for years to come!
Reviewed Oct. 2, 2021
Dorothy had her insurance with United American since she retired. I'm assuming it was the insurance she had at her employer and she just went with the Medicare Supplement. Their opinion is one reason she got this. Very helpful.
It’s always a pleasure serving and protecting families! We appreciate you letting us know how we’re doing and we thank you for choosing United American!
Reviewed Oct. 1, 2021
I have secondary insurance with United American. My deductible is too high. It took me forever to reach my deductible.
Mindy, we apologize that our United American premium isn't currently a good fit for your budget. Our top priority is providing affordable supplemental financial coverage to our customers and we're sorry if we're not providing that for you to your satisfaction. We invite you to email us at eservicecenter@unitedamerican.com with your policy #, the reason for your inquiry, and your contact information. We'll have a representative reach out to you.
Reviewed Sept. 30, 2021
I had a gentleman from United American Insurance come to the house. He took care of everything. He's good, knowledgeable, and keeps in touch. The current insurance I have is very good. I had major surgery and all kinds of issues these last six months, which happens when you get in your 70s, and I never had any problems. So, I was very pleased.
John, thank you for taking the time to leave us a review! We're glad our representative was knowledgeable and provides you with the excellent service you expect and deserve. We look forward to serving you in the future and we appreciate you choosing United American!
Reviewed Sept. 29, 2021
When we got the insurance, the guy that we talked to was excellent and explained everything very well. I've recommended United American to multiple people and I explained to them why I use this insurance and how good it is.
Karol, thank you for taking the time to let us know how we're doing! Excellent customer service is a top priority and we're happy that the information was explained well and in a thorough manner. We look forward to serving you in the future and we appreciate you choosing United American for your supplemental health coverage!
Reviewed Sept. 23, 2021
This company has done everything in its power to prevent paying out a very small $4000 life insurance policy that my mother had. They have lied to me, hung up on me and made it as difficult as possible. They told me to VOID the check they sent me and they would send one made out to her and guess what - they sent back the voided check that is not able to be used at all. After dealing with them SINCE MARCH they told me I was giving them the wrong address - and hung up on me. Somehow - they will pay this money she worked so hard for all of her life!
Tina, we're very sorry for the passing of your mother and we send our sincere condolences to you and your family. We'd like to investigate your mother's death claim further but need you to please send us via PRIVATE response your mother's name, her policy #, your phone #, and the best time to contact you. We apologize for this unacceptable interaction with our UA representative and look forward to hearing back from you with the needed information.
Reviewed Sept. 17, 2021
United American Insurance just went up a whole bunch of money on me, but I guess that's because of my age. I’ve had it that long. Also, I'm legally blind. They didn't need to send me a whole lot of stuff to read because I can't. But it's okay. If I had a question, I just call a phone number I've got and ask questions if I want to know something.
Dianne, we appreciate your review of United American because listening to your feedback will allow us to improve the process of helping secure and deliver supplemental financial protection for our customers. Thank you for reaching out to us and we look forward to continuing to serve you for many years to come.
Reviewed Sept. 14, 2021
When I was working, there was a fellow that had this plan for his mother, and he sold it. He told me that it was very good and you'll never get a bill. He explained the whole process so I bought it. The couple of times I've talked with the representatives, I've never had a problem. They’ve been able to answer my questions that they didn't know they would find out. So far, I've had them several years, and I've never gotten a bill. I've been in the hospital a couple of times.
When choosing a provider, people should understand the plan, what it covers and what it doesn’t. If Medicare doesn’t approve something, then United American won't cover it. As long as your primary takes care of it, they’d pick up the rest. They raise their rates time to time, but that should be expected. They've done everything they're supposed to do. In fact, when my mother's insurance expired, they wouldn't cover, I bought the same plan for her. Since she's older, it's a little more money. But she's very happy with it also.
Thomas, it’s always a pleasure serving and protecting families! We're glad you're satisfied with the supplemental health coverage we provide and we appreciate you letting us know how we’re doing. Thank you for choosing United American!
Reviewed Sept. 2, 2021
I've been with United American for many years and when I go to the doctor, the bill gets submitted and they pay for it.
Maxine, it’s always a pleasure serving and protecting families with our supplemental financial coverage! We appreciate you letting us know how we’re doing and look forward to serving you again.
Reviewed Aug. 25, 2021
United American has made going through them so easy. Sometimes, I get their payment sooner than Medicare's. Also, I can pay them by the year, quarterly, or half of it. And they let me know in plenty of time when I have to pay. One time, I skipped and called them. They said "okay", and they put me back on. I have been with them for many years since I was 65. I'm 88 now. They take care of everything. I have nothing but good things to say about them.
Barbara, thank you for your review. We appreciate you and the trust you’ve placed in United American for your supplemental health protection. Our goal is always to provide excellent service to our policyholders and we're happy you're a satisfied customer. We look forward to serving you in the future!
Reviewed Aug. 19, 2021
United American Insurance is phenomenal. The reason that we went with them was because we had United Health Insurance with the dealership, and we felt that being older like that, we were causing the premiums to be higher, so we switched to the Medicare now. They're part of the AARP program and they're probably the best out there. I don't think any of them are that good. However, they spend too much money sending out letters with information. They send you everything that they've taken care of. They put it in a letter and mail it to you. They do that almost on a weekly basis and I get to the point where you don't even look at it. They would be better off just to send that out every month or six weeks. Also, they sometimes don't take care of the drugs that you need. We can afford it but a lot of people couldn't afford the fact that they turn down the requests for certain medications that the doctor prescribes. I think about others too other than just us and for a lot of people, it's expensive to have the insurance.
Mr. M, thank you for choosing United American for your supplemental health coverage! We sincerely appreciate the trust you’ve placed in our company for your financial protection. Listening to your feedback will help us do that more efficiently. We look forward to serving you again in the future!
Reviewed Aug. 18, 2021
United American has been great, because otherwise, I really couldn't afford my medical care. I was pretty bad off when my mom helped me sign up for United American. The guy from the insurance agency drove up. I was living out in California at that time, and he drove 50 miles to our house.
Jennifer, it’s always a pleasure serving and protecting our valued customers and we're glad you're satisfied with our coverage and service. We appreciate you letting us know how we’re doing and look forward to serving you again in the future!
Reviewed Aug. 17, 2021
I'll stay with what I've got with United American. I pay it, and it pays my hospital and my doctors. I love it. It’s a good insurance. They've been good to me. Every back surgery I've had to have, they got right in there and paid what they needed to pay.
Alice, we’re glad to hear that you’re satisfied with our United American coverage and your customer service experience. Thank you for choosing United American and we look forward to serving you again soon!
Reviewed Aug. 16, 2021
Signing up with United American was very easy. I had Sue and she took care of me very well. I would try to get my friends to buy insurance from United American. I'm satisfied with it.
Donna, thank you for your feedback regarding your experience with United American. We’re happy the process was easy and Sue was professional while helping you decide what's best for you. We appreciate you choosing United American and we look forward to serving you in the future!
Reviewed Aug. 15, 2021
We've had United American for a long time and their customer service has been excellent. I referred it to a lot of people, and they've gotten it.
Debra, we’re happy to hear that you’re satisfied with your United American customer service experience. Thank you for choosing us and we look forward to serving you in the future!
Reviewed Aug. 14, 2021
I've had United American healthcare and I recommend them to everybody I know. As a secondary insurance, it's the best policy ever.
Maureen, thank you for your feedback regarding your experience with United American! We appreciate you choosing United American and we look forward to serving you again in the future!
Reviewed Aug. 13, 2021
United American's application process was very simple. The agent came to the house and went through everything with us. We liked it, and we signed up.
Gary, we sincerely appreciate your feedback! Thank you for the trust you’ve placed in United American for your supplemental financial protection. Providing supplemental protection through a process that is simple and easy for our policyholders is our goal and we're happy you're a satisfied customer. We look forward to serving you in the future!
Reviewed Aug. 12, 2021
I've had United American since 2000, and I'm very happy with it. They've been very good for me. Anytime I needed service, they went ahead and got things started. When I ask for some help or need a letter of something, they do that for me.
Thank you for choosing United American for your supplemental health coverage, Tressa! We look forward to serving you again in the future!
Reviewed Aug. 11, 2021
I have debt insurance with United American. It was fine when I contacted them and I didn't have any problems. They're doing a pretty good job.
Thank you for letting us know how we're doing, Tomas! We appreciate you and thank you for choosing United American. We look forward to serving you in the future!
Reviewed Aug. 10, 2021
We have an insurance agent named Michelle that does all of our upkeep on everything and she's wonderful. Also, so far, United American Insurance has paid everything. I'm great with it.
David, that’s what we’re here for! We’re happy to know Michelle is providing the best service possible. Thank you for taking the time to let us know how we’re doing and we look forward to providing the most comprehensive coverage available for your supplemental health needs.
Reviewed July 28, 2021
United American has been working well for my parents for 20 yrs and now it's time to update, but our agent has retired. Need a new one but have waited nearly a week via operator and your website. Help!
Michael, thank you for your feedback. Our valued customers can always call our United American Customer Service number at 1-800-331-2512 or email us at Eservicecenter@unitedamerican.com with any unresolved policy issue. They will be happy to help or direct you to someone who can. Please send a PRIVATE response if these two methods of communication do not result in a satisfactory resolution.
Reviewed July 27, 2021
United American Insurance has a good policy. Their rep was very good. Overall, I'm satisfied. I would like to have had some dental with it, but apparently, it wasn't available. Also, when I was doing my drops for my cataract, the pharmacies wanted this ridiculous amount for the eyedrops, so I went to a Canadian company that got the very same eyedrops for 25% of the costs that the Americans wanted. I'm an American, but I just couldn't believe that we have such a system, then I had to pay for the 25% myself, and I may need those for the rest of my life. So, I wasn't happy about that, and part of the insurance because I was saving the insurance company money. I should have been at least rewarded for my investigation to find that, indeed, I not only could save money for myself but for the insurance company. But other than that, I've been overall happy with things.
Barbara, thank you for choosing United American! We sincerely appreciate the trust you’ve placed in our company for your supplemental health protection. Our goal is to always provide the most comprehensive coverage to our policyholders and listening to your feedback will help us do that. We look forward to serving you in the future!
Reviewed July 26, 2021
It works well. I had breast cancer and I had heard that they didn't cover a lot of stuff for breast cancer, but I never had a problem.
Anna, thank you for choosing United American! We're happy we were able to be there when you needed us and sincerely hope and pray you're doing well. We look forward to serving you again in the future!
Reviewed July 20, 2021
United American Insurance doesn't cover anything. I even called and talked to the head representative of the company and they said that's all they've got to offer. My co-pays are paid but I'm unhappy with their prices on premiums. I'm paying 590 through them and 475 through Medicare, and that only leaves me with $200 to cover prescriptions or anything else. When they leave you in the red and you've got groceries and utilities in the house, it's hard to come up with and stay afloat.
Barbara, we apologize that our United American coverage isn't meeting your expectations. Our top priority is providing affordable supplemental health coverage to our customers and we're sorry to hear about your dissatisfaction. We invite you to send us via PRIVATE response your policy #, name on the policy, and the best phone # to contact you. We'll have a representative reach out to make sure you've chosen the best policy for your needs.
Reviewed July 9, 2021
United American is complimentary to the regular insurance that we have and it has helped out financially. Once in a while, I'm surprised that something isn't covered, but I haven't felt like complaining about it. I’ve been satisfied with their services.
Doris, thank you for choosing United American! We sincerely appreciate the trust you’ve placed in our company for your supplemental medical protection. Our goal is to always provide financial coverage through prompt and courteous service to our policyholders and listening to your feedback will help us do that more efficiently. We look forward to serving you in the future!
Reviewed July 6, 2021
United American was good for me and I’ve had a very good experience with them. The reps were able to answer my question quickly.
Thelma, thank you for your feedback regarding your experience with United American! We’re happy our representatives are always able to answer your questions and provide you with the efficient service you expect and deserve. We appreciate you reaching out to us and we look forward to serving you in the future.
Reviewed July 5, 2021
The coverage seems to be okay so far and United American is fine because I’ve had nothing wrong with them.
Thank you for your feedback, Maria! We appreciate you choosing United American for your supplemental health coverage. We look forward to serving you in the future!
Reviewed June 27, 2021
We've been with United American Insurance for 30 years and so far, we haven't had any problems.
JD, thank you for your review. We appreciate you and the trust you’ve placed in United American for the supplemental health protection of your family. Our goal is always to provide excellent service and protection to our policyholders and we're happy you're a loyal and satisfied customer. We look forward to serving you for even more years to come!
Reviewed June 24, 2021
United has been good to my mother. She never owed a bill when she leaves the hospital. She's 97 years old and she has had that policy for many years.
Selest, it’s always a pleasure serving and protecting our valued customers with our supplemental health coverage. We appreciate you letting us know how we’re doing and we look forward to serving your mother in the future!
Reviewed June 18, 2021
United American’s customer service has been good so far. I don't go to doctors often, but when I do, they accept my insurance. Everywhere I've gone, it has been accepted, which is helpful. I haven't had any out-of-pocket expenses.
Ann, thank you for choosing United American! We sincerely appreciate the trust you’ve placed in our company for your family's financial protection. Our goal is to always provide prompt and courteous service while offering comprehensive coverage to our policyholders. We look forward to serving you in the future!
Reviewed June 12, 2021
United American Insurance is the best and I wouldn't even change if I get the opportunity. I only say nice things about them and I'm really the first one to say something nasty. Everybody's been wonderful when I've ever had to talk to anyone. The only thing I don't like is that they don't cover any drugs. I have to have a separate program for that.
Judith, thank you for choosing United American for your supplemental coverage! We sincerely appreciate the trust you’ve placed in our company for your financial protection. Our goal is to always provide prompt and courteous service to our policyholders and we're glad you're a satisfied customer. Also, listening to your feedback regarding our offerings will help us improve our coverage in the future. We look forward to serving you again soon!
Reviewed June 4, 2021
I got the Medicare plan from United American Insurance and that's a great plan.
Dalys, it’s always a pleasure serving and protecting our valuable customers! We appreciate you letting us know how we’re doing!
Reviewed June 3, 2021
United American Insurance has always been there and I've never had one bill. I get the reports monthly and never any out of pocket expenses.
Deborah, that’s what we’re here for! We’re happy to know we’re providing the best service and supplemental coverage possible! Thank you for taking the time to let us know how we’re doing and we look forward to serving you again in the future.
Reviewed May 28, 2021
United American is very expensive and difficult to deal with. The National Kidney Foundation now pays my insurance premiums and pays by the quarter. United American raised their rates but didn't tell anybody. They raise their rates every single year. They’ve gone from $150 to $350 over the period of the thing, which is excessive. Also, when I call, I get jerked around and nobody knows anything. It’s a pain and I try to avoid it. Last month, I got a check back from them for $300. What's that for? I called up, “Well, I don’t know.” United American has messed it up and sent me bills. They are not consumer-friendly at all. They don't try to help me. When they create the problem, they don't try to help me fix it. I have to do it myself.
Thank you for your feedback, Carolyn. We apologize for the unacceptable service you've received in the past. We always encourage our customers to reach out to their agent but if a response isn't given in a timely manner our customers can always call our United American Customer Service number at 1-800-331-2512. If you still have an unresolved issue please don't hesitate to call Customer Service or email us at CS@globelifeins.com and we'll work to resolve any issue you still have.
Reviewed May 13, 2021
I got supplemental Medicare insurance through United American and overall, they are very good. They pay claims.
Bruce, it’s always a pleasure serving and protecting families! We appreciate you letting us know how we’re doing and look forward to serving you in the future!
Reviewed April 30, 2021
I had United American at work and I've kept it ever since I retired in '99. I keep on paying and I haven't gotten much lately, up 'til now. It was extremely good. I got caught by that COVID-19, and it hit me hard, but I'm about to get well now.
Carol, we hope and pray you're doing well and continue to recover from COVID. We sincerely appreciate you and the trust you’ve placed in United American over the years. Thank you for being a loyal customer and we look forward to serving you again in the future!
Reviewed April 29, 2021
We've had United American a long time. They seemed to have the best plan to cover the most things, it met our needs, and it was at a fair price. The application process was very easy because the broker did most of it. I only had to sign.
Donald, we sincerely appreciate your feedback! Thank you for the trust you’ve placed in United American for your supplemental medical coverage. Providing affordable protection through a process that is simple and easy for our policyholders is our goal and we're happy you're a satisfied customer. We look forward to serving you in the future!
Reviewed April 28, 2021
I haven't had a penny out of my pocket since I got United American Insurance on line with us. For retired people, it's the go-to company.
Patricia, that’s what we’re here for! We’re happy to know we’re providing the best coverage and service possible! We appreciate you taking the time to let us know how we’re doing and we thank you for choosing United American.
Reviewed April 14, 2021
United American is a wonderful company and I'm very happy them. I’ve been with them a long time. I was going with a man I liked very much, and he was with United American. He said it is the best. When there was an opportunity, I switched to United American. My son, who pays my bills now, said he's having trouble sometimes collecting the reimbursements from them, but he says the money does come through. Sometimes, you've got to wait.
Betty, thank you for your review. We appreciate you and the trust you’ve placed in United American for your supplemental health protection. Our goal is always to provide excellent service to our policyholders and we're happy you're a satisfied customer. We look forward to serving you for years to come!
Reviewed April 13, 2021
My husband has been with United American since he and his partner in business had been with them, and we continued to keep United American after he got out of business because we were satisfied with it. Everything is going fine. I haven't experienced anything unfair. They've covered me well.
Audrey, thank you for choosing United American! We sincerely appreciate the trust you’ve placed in our company over the years for you and your husband's supplemental health protection. We look forward to serving you in the future!
Reviewed March 29, 2021
I called UA before my husband, a Vietnam Vet, went to Korea to visit an old army buddy. He was to be gone for 3 months. He left on October 27th, 2020 and was to return on January 19th, 2021. I called UA to find out if he was covered for any medical issues while he was gone. They said yes, he was covered, and whatever Medicare may have covered here in the US, that's what they would cover there, at 80%. I felt secure in my decision to have him go on his trip. As it was, a terrible thing happened to him. Two days before he was to return home to the US, he was outside by himself, and he fell on the ice and cracked his head. His occipital bone was fractured, he was rushed to the hospital by ambulance, and had to remain there for 7 weeks. He had a severe brain injury, and was finally sent to rehab 6 weeks in.
The total hospital bill was $44,000 (this was for all ICU, ambulance, full hospital stay and rehab). I began sending the bills to UA and started the claim process. But every time I called to check on the disposition of the claim, I was told they would not speak to me, they needed to speak to my husband, who could not speak. During this very dismal time that I could not be with him due to Covid, this insurance company refused to speak to me. All bills have been sent in. My husband is now home, after receiving exceptional care at the hospital in S. Korea. My calls to UA go unanswered. I see that no claim has been filed that I am aware of. Even though I FedEx'd all reports and bills to them.
One CS rep said to me: Well, the accident needed to happen within the first 60 days of his trip. I was NEVER told this when I called to see if he would be covered. NEVER. So here I sit, still without so much as an email or a phone call from UA providing me with any sort of a disposition at all. During this very dark time, I have been treated cruelly and without empathy by this company. I still have not been contacted by them. I started sending papers in on February 5th, and the last papers on March 11th. I plan to contact the Insurance Board and the Attorney General's office about this horrendous treatment. I have been a customer for 5 years, and I can't believe how unprofessional this organization is. Shame on them! Seriously!
Reviewed March 29, 2021
It is very good insurance. I like it.
Thank you for your feedback, Harriet! We appreciate you choosing United American and look forward to serving you in the future.
Reviewed March 26, 2021
It's very, very expensive, but I get my money's worth. I don't have to fight them to pay the supplemental bills. They've paid the bills.
Anne, it’s always a pleasure serving our valuable customers! We appreciate you letting us know how we’re doing and we look forward to serving you in the future!
Reviewed March 20, 2021
The coverage with United American is fine.
Frances, thank you for letting us know how we're doing. We appreciate you choosing United American and look forward to serving you in the future!
Reviewed March 13, 2021
My mom had this insurance for like 11 years when my dad used to work for Bethlehem Steel, and then they lost her insurance. At that time is when they had to look for something else. She got United American Insurance. Between all the ones that she had checked out, that was the one that must have been most suitable at the time. I've been sending checks for her. The people from United American Insurance have been great. I call them and it's like they understand. They give you a grace period with COVID. They were very polite and very nice to me. So, when I call them, I never expect to have any kind of issues. They're really good to work with.
Brenda, thank you for taking the time to let us know how we're doing! We sincerely appreciate your mom choosing United American and the trust she placed in our company for her financial protection through our insurance coverage. Our goal is to always provide prompt and courteous service to our customers and policyholders. We look forward to serving you and your mom in the future!
Reviewed March 12, 2021
I spoke to a representative and everything was done right. The one thing I love about it is that the doctors aren't limited. That's very important. Some of the other plans, they get you and then they knock off the doctors that you use, and then you have to go find a doctor within network or get a new doctor. Neither one of those are good answers to the problem. So I like the fact that doctors are covered, everybody gets paid, we're all happy, and my life is easier.
Rebecca, that’s what we’re here for! We’re happy to know we’re providing the best service and coverage possible! Thank you for taking the time to let us know how we’re doing and we look forward to serving you in the future!
Reviewed March 11, 2021
It was great when I signed up with United American. I went to an independent insurance agent and she asked me the names of my doctors, what pills I take, and how often I go to the doctor. Then from that, she came out with what she then recommends is the best company for me to go with, and it was United American.
Pamela, thank you for your review. We appreciate you and the trust you’ve placed in United American for your supplemental health coverage. We look forward to serving you for years to come and we appreciate you choosing United American!
Reviewed March 6, 2021
I took the best plan and I am completely satisfied with United American. The only thing I miss is my dental and vision coverage. Otherwise, I would not go to another insurer.
Michael, thank you for taking the time to leave us a review. We appreciate you and the trust you’ve placed in United American for your supplemental health protection. Our goal is always to provide excellent service and coverage to our policyholders and we're happy you're a satisfied customer. We look forward to serving you for years to come!
Reviewed March 5, 2021
We're very happy with United American. We met with this guy right after I retired so we've been with him for a long time. He’s at our disposal and he’s great. I've given him a lot of business from some other friends of mine. My husband and I were in New York and he fell and broke his hip. We were thinking of the kind of bills we were going to get. We have Medicare but everything was covered with United American except for $60.
Ronni, thank you for your feedback regarding your United American experience! We appreciate you allowing us to provide you with the supplemental Medicare protection that best fits your needs. Thank you for choosing United American and we look forward to providing you with the excellent service and coverage you deserve and expect!
Reviewed Feb. 26, 2021
My rep is fine and the service is good. I'm happy with it.
Virginia, thank you for taking the time to review your experience with United American! We’re glad we continue to deliver the excellent service you deserve and expect. We sincerely appreciate you choosing us for your supplemental insurance needs.
Reviewed Feb. 18, 2021
My wife runs a dentist's office and besides being a dental assistant, she deals with umpteen hundreds of insurance companies and their minor nightmares. So, she knew which insurance company to take. We went through a good hour and a half meeting with the insurance people two years ago when we started this. I love United American Insurance. I don't worry about co-pays and the most I have to pay for is antibiotics and any strange blood pressure medicine. When they see that card if I'm going to a doctor, I never hear from them. I go to the doctor and then I go home.
William, we sincerely appreciate your feedback and for choosing United American! Our goal is to provide this important supplemental financial protection and great service to our customers and policyholders and we're glad your experience has reflected that. We look forward to serving you and your wife in the future!
Reviewed Feb. 13, 2021
They paid for everything. I've had no out of pockets between Medicare and United America. My experience has been very good and real easy.
Lutricia, that’s what we’re here for! We’re happy to know we’re providing the best service possible! Thank you for taking the time to let us know how we’re doing.
