Travelex Insurance Services Reviews

Agent was clear and concise. She was friendly and took time to explain exactly what I was purchasing. I would recommend to a friend. The rate was better than the competition. I only needed coverage in the event of a death of my mother who is elderly. A friend bought my ticket and I didn't want her to get stuck with a hefty bill for services not used and non-refundable.

I hope that I don't have to use your product! Your company got good reviews, and the purchasing experience was easy and straight-forward. I've purchased travel insurance from you before, and that was one reason I returned to Travelex for my upcoming trip. Thank you.

One hour before leaving for the airport I realized that we had not purchased travel insurance for a trip to Cancun. Within 15 minutes I had a policy in hand. Suitcase ready. The website was easy to navigate and the choices were clear. We are safe at home now having had no travel incidents, but also vacationed with a peace of mind.

I found your website clear and easy to navigate. I did what was needed and left site with no issues. The instructions were clear, and the document copies were in my e-mail quickly. I cannot see a better way to purchase coverage. I hope that I do not need to make use of the policy!

I called because I need additional help to be sure I was filling out information online correctly. The lady that helped me stayed suggested that she stay on the line while I completed the form to make sure I had no additional questions.

I do not have an order number because one of your operators failed to tell me the policy did not go through after I gave her my credit card number. I had to quickly grab another policy online the night before.

My son was flying overseas to the U.K. for soccer and at the last minute the organization he was traveling with informed us they would not be purchasing travel insurance for the full team. In a matter of minutes I was able to obtain travel insurance for my son online. I was very happy to find an easy online solution which saved me time as I prepared for his trip.

I trust Travelex. They paid a claim when I was sick traveling in Europe. This trip I emailed ahead for customer service and they were very prompt in their response. I wouldn't use any other insurance company when I travel.

I have used Travelex Insurance Services for over 10 years and never had a claim. I feel very secure in the coverage I have purchased over the years. The online site is very easy to use and clear on the coverage. I have recommended them to several of my friends and plan on using them in the future.

I have purchased travel insurance from Travelex many times. The website is easy to navigate. The products are well described and choosing is easy. Prices are visible when ordering. I always have a paper copy of the policy sent as well as printing out the computer confirmation. All in all, a good experience with a superior product.

I have placed insurance with Travelex for over 20 years. On the few occasions where I had to make a claim, I received a prompt and positive response. I have recommended them to many friends. The basic package includes all the coverage that the ordinary traveler needs.

The Travelex website is easy to use. The cost for the benefits compares well with other insurance companies. I have used Travelex on most of my overseas trips. On one trip my co-traveler had to cancel because of a cancer diagnosis. Travelex did pay for the canceled trip.

Although I believed I had purchased coverage, and a pending charge appeared on my credit card, and remains there, I never have received any confirmation of this from them in over week. So I have no way of knowing if I am covered or not.

Because the conference I was planning on attending cancelled, I contacted Travelex about getting a refund on the travel insurance. The agent had to check with his supervisor and then came back to me and told me that my request for a refund had been approved. I was pleased.

Just purchased the insurance for a trip in September. Very prompt service and receipt of documents. I hope I don't need to use the insurance on my trip, but feel confidence in Travelex if I do. The friend with whom I'm travelling has used Travelex in the past with good results.

This review refers to the ease of buying the insurance for an upcoming trip. The process went very smoothly and person I spoke to was very knowledgeable. Hopefully, I will not need to use this protection insurance and if I do hopefully it will go smoothly as well.

For a number of years now we consistently purchased Travel insurance for our vacations through Travelex. We find the site easy to understand and to navigate and readily find affordable coverage options.

Purchasing travel insurance with Travelex was so easy! The agent was extremely helpful and answered all my questions. My sister and I were going to be traveling together (Alaska cruise) so I purchased insurance for both of us and even that was easy! I would recommend Travelex to anyone that is traveling! Purchasing insurance is worth the peace of mind!

Great price for travel insurance. Other travel insurers either cost too much or did cover 100% of the trip cost under a basic plan - had to buy up to the next level plan. Signing up was fast and easy. All of the documents were easy to understand and the insurance covers 100% of the cost of my trip should I need to use the insurance.

Airplane Flight Insurance Policy - On 6 July 2017 I attempted to purchase a policy and received a prompt that my charge card information had not been able to be processed. I believed this was merely a temporary glitch and decided to make another attempt at a later time. However, I subsequently discovered through my credit card company that payment had indeed been made. At this point I have received no documentation from Travelex of the policy or the policy number. Any information Travelex might provide me will be greatly appreciated. Thank you.

Took me 30 minutes on the phone to get a representative. Last time I use you. The service was excellent once someone picked up. Get more people too.

From initial call to the follow-up for quote, it all worked well for my situation. I was able to sign up for my insurance. Then the quote given for another person was followed up and purchased as well. It all was very easy. Need to follow-up to make a slight correction to my address listed. Everything else worked out well.

I received excellent customer service. The person I spoke with answered all of my questions. The representative was very polite & courteous. The wait time was very short. In addition, I would recommend Travelex Insurance Services to all my family & friends.

You came highly recommended by a friend but after filling out the info I never received a confirmation letter. Could you please send one? Hopefully we will not have to use it at all but if we do I am sure you will fulfill what you have outlined in your statements of what you will follow through with.

We have yet to receive the paperwork which I asked to be sent since I do not have access to a printer all of the time. I am saddened by how much the insurance costs. This is the third time, I believe, that we have used the insurance. Every time the cost seems to increase, as if we are paying for another day's vacation. I am grateful for the insurance, but always have to recalculate the finances for now almost $500 more.

This is the second time I have used Travelex. Great customer service. Fortunately the last time and hopefully this next time I had no claims so the real test of the insurance is unknown. I compared price and benefits and this is a MUCH greater value than cruise line insurance.

The overall website experience is very good. However, I purchase travel insurance a few times a year… Every time I need to buy a plan, I must re-enter the info - and this is for 3-6 family members. It would significantly simplify things and make more user-friendly if there was a way to create an account, login, save family into user profile. All I would need to do is to login, pick family traveling with me and enter only the data specific to a trip. The DOBs of participants could be stored and rates calculated automatically. Preferred plans could also be stored along with previous history of purchases, claims etc. Even filing a claim would be easier from within user account.

Due to emergency surgery, my husband was not able to travel on the planned date. We submitted the information from the doctors and the extra cost incurred in changing the airline ticket. We were pleased with how rapidly the claim was settled and the check in the mail. Thank you!

I was very pleased with my conversation with your representative when purchasing my travel insurance. She answered my questions and asked me some pertinent questions. I feel reassured knowing that I have Travelex insurance for my trip in October. My 3 friends and I did not hesitate to purchase Travelex when we read about your coverage.

The young lady I spoke to was very informative and very nice. I have been a customer of yours before. Friends of mine just used your services too. I will also recommend you to my friends and acquaintances.

Cleveland Rocks trip: Paperwork easy to fill out. I miscalculated and sent overpayment. Company was great about promptly sending the refund and I didn't have to call. Excellent communications! I would happily refer this company to others. Thank you for your excellent service. Looking forward to working with you again.

I was quoted a policy price of 78.00 on Friday. When I tried to call back you were closed so I had to buy a policy to start the next day for 104.00. I could not access the one that I was quoted and no one was there to help me. I didn't use the policy, but it made me upset that I had to pay for elements I didn't want and could not get the quoted price of 78.00. The agent didn't mention that I would not be able to reach someone later that day, so I assumed you were open until at least 9:00. Unfortunately, I had to overpay, so for that I was not prepared.

Satisfied with process overall. Pricing is satisfactory. Order form was a bit convoluted and could be clearer regards to what services are available and include surcharges for additional coverages if desired. Thank you. I would recommend this flight insurance to a friend.

travel flight insurance - I always use Travelex as their insurance products meet my needs and customer service exceeds my expectations. I would definitely recommend Travelex to others. For future travel I will also consider the medical features. For your information I have also used the Travelex ATM for cash.

I am glad to be able to purchase our travel insurance coverage and only have to pay for the amount of the deposit we have paid and yet have the coverage we will need later on for the trip. At a later time when the trip is paid in full we will let you know and pay the additional amount.

The woman who assisted me was friendly, helpful, and efficient in handling my questions. She was able to develop the perfect coverage plan for our pending trip. My primary concern was securing sufficient emergency medical coverage due to my parents' age. While we are all healthy and cleared, the unknown can happens. Thanks!

We travel frequently and have used your insurance for many years! This is the first time that one of us had a health issue and had to cancel our trip. (Which was later rebooked 6 weeks later.) Your contract was accurate and moneys due quickly were what we anticipated. Thank you. We will use your service again.

Purchased by phone... no problem. But, they did not send me an email confirmation about this purchase. I wanted, and expected, an email confirmation. I used the phone because I had trouble with the online site. I couldn't find the "flight only" insurance we've always bought. Found the online site too complicated. It was too specialized. There should be a section for people who want the basic, no frills, flight insurance only coverage.

I called Travelex after checking online for options. The agent walked me through the registration and answered my questions to make sure I got the coverage I needed. The price was less than other companies I had looked at. I'm happy with the service and the plan.

The process of understanding the coverage & costs was quite confusing at first but I am totally satisfied with the buying end now that part is over. If I never have to use the claims end of the process I will be ecstatic but very happy to have the peace of mind that we are covered on our trip of a lifetime.

Rep was nice and helpful, treated good, explained the different coverages and incidents. Answered and posed questions for coverage needed concerning trip. Supplied with details for applying for any covered occurrences and incidents. Verified all of the info and was professional.

I've used Travelex for many of my travels. I feel that what they cover is well worth the premium. I have had to file a claim once. After submitting all the required paperwork I was denied the claim. Travelex told me the reason for the denial. I sent them the corrected information and to my satisfaction I received a check for the amount I claimed. The representatives that I spoke to were very helpful and told me what I needed in order to re-submit my claim. I am now going on another trip and of course using Travelex.

We have used Travel Select since 2009 for our long trips outside the US. The staff is knowledgeable and professional. But most important Travelex is there when you need it! The coverage regarding preexisting conditions is excellent. We do recommend Travelex.

Purchasing this insurance was very easy to do online and gave me peace of mind should anything go wrong with travel plans in unpredictable Alaskan weather. The coverage was clearly communicated with contact numbers if needed. I will use Travelex again for travel insurance.

I went S. Africa on June 14, then June 18, went to Victoria Falls, while there I didn't see a step down and fell... My right foot went straight down, with big toe taking the full force/weight... I fell forward, nothing to hold onto. Went to clinic, had X-rays, being Diabetic, got scared my toe nail would fall off and other injuries. Diagnosis: damaged soft tissue. I was told I had to pay cash then put Claim in to you all. Went Tue to follow up, nurse just re-bandaged my foot. Going for 2nd opinion here in TX. Your rep (Forgot her name), was very pleasant and is mailing me the forms.

One buys insurance with the hope of never having to use it. That is what happened with me. I thought the premium was reasonable for what was offered. The peace of mind was the most important factor. As 3 stars represents, I was satisfied with the purchase.

Insurance is something that you pay and pray not to use. This was the fourth or fifth time I purchased travel insurance from Travelex and did not use it, thanks God. So, I can't say a lot about how the company handle the claims but it was easy to purchase and once I need the customer service to fix an error made in the application and it was a pleasant experience. One minor thing is that the max value is a little less than I would get purchasing the ticket using my AA Mastercard (1.5 million instead of Travelex's 1M max) but I wanted to use a foreign credit card to buy the ticket otherwise I would have opted to use the card due to this limitation. Hope Travelex revise this max to 1.5 or even 2M in the near future. I'm giving 5 stars even not having used it due to the easy purchasing procedure and the service I got from customer service when I needed it.

I bought health insurance from your company to travel to Canada for 6 days. Even though we did not do any claim, but your staff are friendly and helpful. Thanks for making thing easier to travel. We will contact you and use your service again in the near future.

Travel insurance for health outside the USA - Easily understood information provided on the phone. Well informed agent answered all questions. Clear concise information was given. Email confirmation arrived soon after purchase over the phone. Will use again when traveling outside the United States. Thanks for the good service.

Your website and customer service employees are all terrific. Unfortunately, my euros were delivered by UPS and UPS failed to leave a notification the currency would be redelivered at a local drop off center; requiring me to track the package.

The website was very clear, and the customer service representative I spoke with on the phone was very helpful. I did not need to make a claim, but the enrollment process was easy and I received my order confirmation almost immediately. My only issue is that plans don't cover the theft of property from an automobile, and travelers who take road trips often have no choice but to leave their belongings in their vehicles at times.

I was pleased to have prompt service and was given good information about a variety of insurance possibilities. I thought the costs were very high for the select insurance but found the basic insurance inadequate for my needs. My last experience with Travelex was good so I am trying them again.

Easy to complete application and get a quote online. You just have to figure your expected costs including airfare, hotel, car rental, train fares, and any tours that you may book. Once you figure your expected costs, you are seconds away from getting an accurate quote. From the quote, you are directed to the order site to complete your purchase.

The process was very easy to understand and to order. The insurance is more affordable than I thought and gives me peace of mind for my upcoming trip. The agent was very thorough in explaining and prompt to email the quote so I could proceed with the purchase. Thank you.

I have used Travelex for years, many flights. Thank goodness I have never had an occasion to file a claim but the service is excellent, fairly priced and the site is very easy to use. Good product and I have recommended it many times.

I was helped by Ms. **. She was knowledgeable, courteous and explained everything in detail. Wished everybody would be like her. Great service. Thank you Charlene. We have had travel insurance with you before and luckily did not have to use the insurance. It does give a sense of security.

I am elderly and have difficulty following the prompts to fill out the form to purchase insurance. On 5/24/17 I called your 800# and a lovely lady helped me purchase the insurance I wanted. She was helpful, courteous and knowledgeable. It was a pleasure to work with her. Unfortunately, I did not keep my notes and do not have her name. I will use this method when I make future purchases of your insurance.

I experienced kind and caring customer service representatives! I had to make a change to my policy and both representatives were informative and helpful in assisting me with picking out the policy that worked best for my upcoming vacation to Antarctica.

Exemplary service by the representative I spoke with on the telephone. Reasonable and competitively priced product for the coverage we required. This is the second time we have utilized Travelex and plan to continue to do so for any future international travel.

My complaint is that the transaction was finalized without any indication that the purchase had gone through successfully. I wasn't given a policy number and there was no follow up email giving me one. I had to contact you to get it. Why not give your customers an email confirmation even when the choice is to have policy mailed??

Got a letter asking for incident report from airline... Airline wont get in middle of insurance claim. Just a way for insurance company to get away from paying for a valid claim. We filed to receive reimbursement for additional travel expenses incurred. We purchased insurance for situations like this: that are outside our control and cause additional expenses to be incurred and felt our request to clearly be within the spirit of the policy. The amount requested was also nominal considering the cost of the policy. Will switch to a different travel insurance company for future trips. This insurance is worthless.

Luckily, I did not need to process a claim while I was traveling, but I did call to ask some questions before I left. The woman I spoke with was very courteous and helpful. I would purchase from this company again.

When I originally priced the insurance, I was told if I quoted the price of my ticket, it would reduce the cost of the insurance. The quote that was given was $35.00 for the plan I eventually purchased but my purchase price was $65.00. The system would not let me put a $0 cost of the trip.

I had a good experience ordering the policy. The REAL evaluation comes IF I have to file a claim. I have purchased many Travelex policies of the years and have fortunately never had to actually use one. Hope your claims service is as good as your purchasing service. I do like that you have many different plans and options.

I chose this company for travel insurance because of the great ratings that they receive. It was easy to navigate their website to see what my options were and to find answers to any questions. Selection and price were perfect and ordering could not have been easier. My documents came in the mail soon after. I have not taken my trip yet and of course hope to not need my insurance, but I feel more confident now that I have this insurance.

Thank you for the outstanding service your team members provided. They are very patient and know how to best assist clients. Each time I called for clarification, they assisted me in getting the best policy that would protect my family during our upcoming trip to Central America.

We have purchased travel insurance through Travelex previously. Online information made it easy to compare to other options. Calls (2) for very specific information were answered efficiently and thoughtfully. We are pleased with our purchase... and, hopefully, will not need it... but glad we have good coverage!

The plans are very affordable especially for the budget conscious and benefits (if you need them) are great and especially affordable if you're traveling internationally or as a family. I just wish I knew about this company before my first trip.

I was happy with the person who took my call and explained my policy benefits and some of the process should I have to make a claim. I did not receive anything from Travelex in the mail yet like I thought I would. My trip starts May 20th.

The person I spoke with was knowledgeable and courteous, the same as previous trips. However, I have not yet received the document in the mail as requested as I do not have a printer. Note I am scheduled to leave 12 May. It may be the US Mail as I have not yet received my updated passport!

Travelex initially denied my travel claim because it was not covered within the policy. I thought it should have been covered because the reason for the claim was so similar to other reasons that are covered by the policy. After noting my original Consumer Affairs review, Travelex got in touch and resolved my claim to my satisfaction. The only reason I did not rate them higher is that it took 9 months to get to a satisfactory resolution.

We are planning a trip to Ireland and one of the most important aspects of planning is to ensure that you have proper and adequate travel insurance. In the course of searching out the best plan I found that Travelex received accolades from many sources. As a result, it was my first choice! Equally important when completing a transaction one wants to receive honest and beneficial comments from the company representative. I must say that I was very pleased with the way the Travelex staff assisted me in choosing the right plan for my wife and I. The name Travelex has a special place in my memory bank so, in the future, should I plan a trip, it'll be Travelex that I contact for insurance. Thank you!

Judy, the agent I first spoke to was very helpful. She explained the advantage and disadvantage of each plan. She answered all my questions in a professional manner. Her recommendation of the plan we ended up purchasing was based on where we were going. I did not feel pressured to buy the most expensive plan.

We have used Travelex for various kinds of travel all over the world. On the two occasions that we made claims, we were pleasantly surprised at how easy and prompt it was. Travelex does not ask an unreasonable amount of questions or require endless documentation. Thanks Travelex for your good service!

My husband and son are taking a fishing trip to Alaska in late June, and I will join them later. I wasn't quite sure how to structure our travel insurance for this trip. The representative I spoke with was knowledgeable, helpful, pleasant and courteous. Yesterday I remembered another expense I had forgotten to account for so I spoke to another rep, and I had this amount added to our coverage. She too was helpful and understanding. This is our first purchase from Travelex and I am very impressed with your company. Hopefully the trip will go off without a hitch and we'll never get to find out how good your claims service is!

My experience with TRAVELEX has already exceeded my expectations. The people thus far, seem to be very trustworthy and competent in what they say and do. Success is all about consistency. People, in general who follow through statistically do better. When you go the extra mile, that says a lot about TRAVELEX. I do believe, they want to make your experience the most important one. Thank you, TRAVELEX???

Travelex was recommended by a friend who travels far more than we do... This was very easy, complete, and quick. Checked other sites for prices, and Travelex was very competitive. Will use for next trip!

I have never had a major medical sickness while traveling or cruising. I was glad for the response by the ships hospital and doctor on Oceania Cruises. I also very much appreciate the quick action and payment by Travelex and Transamerica Casualty insurance company.

Simply, easy and clear choices made this select very easy! The policy came quickly and was easy to read! I got it electronically within an hour. I had one question they answered promptly! I also used it to save on car rental insurance!

I bought my plan over the phone. I received good advice on an upgrade, and the rates were reasonable. I plan on going to Europe this fall, and will again contact to discuss insurance options. I had a claim on my Greenland trip, and I was treated most fairly with the settlement.

I have no complaints. Only want to say I like how simple straightforward the website was. Luckily I didn't need to use the insurance but glad I had it just in case, I feel that the simple easy to understand.

The young lady with whom I dealt on the phone was extremely helpful when I told her I needed repatriation insurance only. While noting that you do not offer repatriation only, she did manage to locate an inexpensive, inclusive policy that would satisfy Department of State requirements for the trip. I still have not received the policy in the mail, but this is not the fault of the person with whom I dealt. I'm sure it's on the way.

I had a very pleasant experience with the agent from Travelex Insurance. She went over the plan with me in details. She ask were there any questions I had at the end of the call. I would rate her a 10, if that is the highest... :)

You were recommended to me by my son, who has used you for his travel insurance. The website was easy to work with. Customer service was excellent, professional, friendly and courteous when I needed to update our travel plans. I appreciated the reasonable cost of my travel insurance. Thank you.

We always purchase Travelex. Maybe offer a special rate for return customers. We travel out of the country and appreciate travelex for medical insurance, just in case needed. To date, we've not used insurance but feel good just knowing we're covered.

The price seemed fair. I never needed the insurance while on the trip, so only basing on the price. I appreciate that I could order it the day I departed, so it does set up fast and conveniently. However, since I never needed to use the insurance this is not a great assessment.

My husband was not well enough to travel to an area that required extensive activity. We applied for a refund, and just received it with the help of Julius. However, your packet does not specify getting a letter of cancellation from the airline, which it should.

We have used your insurance before. Very, very satisfied with personnel. They are very knowledgeable. They were very helpful in advising type of insurance. Always asked the right questions and explain services. I have recommended them to other people we travel with.

I made a mistake on my initial application online (should have been two households) and when I called, I got excellent assistance to correct. The customer service rep (sorry, forgot her name) worked out the details in correcting the problem. Also, answered my questions. Thanks.

The Travelex travel insurance coverage was a simple and easy process using their online application. Within minutes, I was able to get the insurance coverage needed for traveling abroad. The insurance policy provides peace of mind should anything happen before and during our planned vacation trip.

I purchased an overall trip insurance policy through the same travel site where I bought my airline tickets. After some research, realized that perhaps I should buy a medical only supplemental policy (we're not spring chickens). Travelex is very highly regarded online. Rick Steves' site lists you as well. Thinking this would be expensive, I emailed the company and asked for a quote. What a wonder, the price is extremely reasonable for myself and my husband and will enhance my enjoyment of the trip. I spoke with Charlene on the phone and had the policy set up in no time - a great customer service experience! I would highly recommend Travelex.

Very easy to find coverage. The Website was user-friendly. The different plans were well laid-out. Agents were friendly and helpful. The costs were competitive. I've been fortunate enough where I haven't actually used their product. I'm hoping that continues.

The process of picking, which policy to buy was easy, everything was laid out in an easy to understand chart. I hope not to have to use them, but you never know. I especially like the different level of insurance that you can get. I would recommend them now, but have not made any claim with them.

I had a very positive experience. The company was recommended by our travel group. I called with questions and all of the questions were answered quickly and professionally. I then called back to book the insurance and that process went very well also.

The person who answered my call listened to me & then went deeper into our trip. We have traveled around the World & many times on the Azamara ships. She gave us what we needed home is Florida. We have another Ins. that will return us if needed & we were not flying anywhere. Our guest is not paying for the ship. So it all went well.

Very happy with your service. We've used it many times and always first class. Everyone very polite and helpful. I first heard of your service from a friend. She had a very bad accident in Europe and your service helped her greatly.

After reviewing my confirmation of coverage, I realized the amount insured was more than I needed. I thought I originally signed up for $3,450 in coverage, but the confirmation said $3,550. I called to reduce the amount to $3,500 and the operator was very helpful. Thank you.

I needed to cover only the air travel both ways since we already have other travel covered with a cruise line. The agent with whom I spoke quickly helped me select the correct and right amount of coverage. Quick and easy. Hope I don't need to make a claim, but at least I have the peace of mind that I am covered.

This is our second time using Travelex and the experience last time and so far this time have been great. We actually had to file a claim last time and that went smoothly and was handled very fairly and professionally.

Very easy to use and access website. It is laid out in a concise and informative format. Choices are outlined in succinct summaries. The premium cost appears to be competitive. Response to purchase was quick and information emailed immediately. Hopefully we will not have to use services.

We have used Travelex now several times. We have also had to make a claim on a Travelex policy. Whether purchasing or submitting a claim, the people at Travelex are a pleasure to work with! We will continue to use Travelex for our travel insurance needs in the future.

I have used your services in the past and I am very pleased with your benefits. I would definitely recommend your services to others. I write for the Maine Seniors Magazine and will have an opportunity to mention Travelex in an up-coming article.

Travelex is easy to work with and offer very favorable rates compared to other travel insurance companies. I would love to see your rates go down more as our policies are only for a few days yet still cost hundreds of dollars. I would and have recommend you to others.

When traveling out of the country we always purchase a Travelex medical policy which includes evacuation insurance - which is our primary concern. Fortunately, we've never had to use the insurance, so I can't comment on this aspect. However, the agents have always been very professional and knowledgeable when we have purchased our policies over the phone.

You ruined our first trip in 10 years. My wife's grandfather passed away 2 weeks after purchasing our coverage and five days prior to our trip. Our claim was denied because apparently I'm omnipotent and knew he was going to die. You took my money for the premiums and refused to pay. I have told my travel agent that recommended your company and plan to call every travel agency I can find over the next week to let them know how awful your company is and I'm not stopping there. Being old is not a pre-existing condition.

The sales agent I spoke with was helpful and courteous and made me recommend this company to a friend and return to insure a second trip. I was pleasantly surprise by the experience. The second time I called for insurance the second agent was equally courteous.

We have purchased Travelex coverage before, and have been fortunate enough to not have needed to use it. But the information on the website, and capable assistance of the customer service representatives, make the purchase very simple. We did call in to confirm information and get a couple of questions answered, then made the purchase on the phone. All the necessary documentation quickly arrived by email.

Appreciated the salesperson time. She took explaining all the different options, coverage and how the insurance works. I have been burned by other travel insurance in the past, so was reluctant to sign up again. Let's hope I don't need to use it, but if I do I hope the service is equally as good with a claim.

Selected this program because we had a similar one through Travelex on a trip to Africa in 2016. It suits our needs well. We determined that we did not need trip cancellation insurance as we have not had to cancel a trip in over thirty years of world travel. The other coverage, however, is useful and important.

I think your company is very poor in giving any kind of decent & minimally caring service. I am in a crisis/flood area of Peru, just south of the equator for ten days today to get to Lima International Airport to leave on my business/vacation trip to see students in Argentina (now ruined by the floods and disasters in Peru currently). Each time I have asked about recovery under my plan and tried to get additional information, I have to "speak insurance" and fight for myself with your representatives. I paid for the **, the whole trip has been canceled and totally destroyed, and I have been sick in my hotel. Does Travelex care? I am suffering the loss of my entire trip, planned months earlier, and I have to fight with your company over the benefits?

I was able to quickly find and purchase not only travel insurance but medical insurance for while we were out of the country. It was easy to compare the products and from my perspective the price was more than fair. Fortunately we did not need to use either form of insurance but it quickly gave us peace of mind.

Called toll free number and discussed and then order insurance on a four day trip to Washington DC in May. Spoke to a lovely person who gave me information and then took my order for coverage. She was excellent and a great representative of your service and product line!

It is my second time I have this insurance. As I was already in the system, it was easy to get this insurance. Young woman who helped was pleasant and swift. Hopefully, I won't need this. Just a good assurance to be covered in case of emergency.

The young lady gave me precise information, answered my questions promptly and clearly and she did not try to sell me anything I didn't want. The base plan benefits met all my anticipated needs with most ample coverage. I would recommend the company to anyone traveling overseas.

This was our first time with Travelex. The website was very easy to navigate. You can compare different policy's to see which is right for you. We will definitely use travelex in all our future trips. Better to have it and not need it than need it and not have it.

I bought Travelex Max coverage for my minor daughter for her school trip to Hawaii. I felt relieved to have the extra coverage, just in case. The customer service reps on the phone were very helpful and professional. Super quick and easy! Highly recommend!

My trip will not be until mid-April/May. But the woman my daughter contacted was informative and courteous. She carefully explained the policy and answered all questions we had. I was pleased you cover seniors past 84. Travelex comes highly recommended.

I used Travelex last year and they had great prices. I have not had to file a claim and hope I do not. I had a company I used before and they were not good. Had to file a claim and never received refund. Travelex promised me this would not happen with them.

I fractured my arm upon arrival at the airport in Aruba; the break needed surgery which the orthopedist recommended I have at home (for recuperative purposes) and your company paid all accident related expenses within 2 weeks of filing the claim.

We had a flight canceled due to a pilot's wildcat strike in Portugal two years ago and Travelex got us a refund check for all our expenses very quickly. We have used Travelex for years and could not be happier.

Was very satisfied. Operator was concise and found my previous insurance, and was able to assist me without any problem. My request was handled to my complete satisfaction. Thank you. I am very happy with any and all services proved by your company.

I've chose to purchase the travel insurance and it was really very quick and easy to use on the website. I also believe it covers what I was looking for. I will recommend it for my family and friends.

This is great price for a basic travel insurance package from a highly respected and popular travel insurance company. I've shopped numerous other companies and the pricing was more expensive and some of the coverages not as good. This is the best bang for the buck!!

I had a problem with the website not accepting data. I contacted the help desk and in less than 24 hours had a personal reply. I sent the information and had a quote almost immediately and this was late in the evening. I have not made any claims as yet - that is good - but their service to date has been excellent.

Easy to secure. Knowledgeable agents. Great attitudes! I can always rely on you guys to provide quick friendly assistance quickly and politely! Your prices are reasonable and fair and I can always count on you to be there when I call. Nothing more to say!

This is the first time I have ever bought travel insurance privately. I have purchased it through various tour companies on other tours (although I don't recall if it was from your company or some other company). Price seems reasonable, but the proof is claims. We had travel insurance on one previous trip and had a medical claim for my wife, and they fully reimbursed our cash outlay in Norway for medical care. Hopefully, your company will do as well, if we are unfortunate enough to need to make a claim.

Travel to France - Continue to use your service which has been easy to enroll in and price competitive. We have used your product for years and have never had a problem. Looking forward to many more opportunities to do so. We are a private couple and have traveled using your service in Europe and Asia.

I use Travelex for my flight insurance when I travel internationally. It's a easy process. I have used them for years. I just call them and tell them to give me same coverage as last time and it's done. Highly recommended.

I forgot to buy travel insurance until the last minute before my trip. After hunting around for a bit, I learnt that many places don't offer insurance starting the day of travel. I was relieved to find out that Travelex could accommodate my trip. Same day option is great.

We have used Travelex for many years after a referral by our travel agent. We have had several claims, one for altitude sickness in Cuzco, another for a delayed departure from Newark to Lisbon because of winter weather, and another for a physician hotel visit in Seville. The claims were paid accurately and promptly with no questions asked.

We have been using Travelex insurance for many years, it as helped us in many occasions. One time in South America the airline lost our luggage, other medical emergencies in other countries of the world. In other occasion a strike of flights in Europe. I cannot express how great Travelex has been of giving us money, paying our hospital bills in France, Italy and Mexico. We never leave home without Travelex. It is the best!

I had no issues with selecting and purchasing a plan. I received the followup email and mailing of documents as indicated. I did not have to utilize any of the benefits. The plan details seem straightforward but obviously when filing a claim, things could get complicated.

After reviewing information in Rick Steves Travel Book, I decided to compare 2 insurance companies for coverage and rates. Heather, at Travelex, was most helpful. She took the time to patiently and thoroughly answer all of my questions. I decided to book the coverage over the phone and she walked me through all steps. I hope that, heaven forbid, I have to submit a claim - that that process will be as painless as finding and confirming coverage with Heather. Thank you.

It was extremely easy to register and pick out my plan. Also, made me feel so much better traveling abroad! I was able to enjoy my trip to Thailand worry free! I will definitely be using this for all future travel out of the United States. Thank You Travelex!

No problems signing up for policy. Price seemed good in comparison to other company quotes. Website easy to use, policy brochure very convenient and easy to read and understand. This is all I intend to write on this review, will review again after my trip.

Our agent, Jay, was astounding. First she described offerings to fit our needs with our Operations Manager, who gave me her name and asked me to give all the traveler information. I was assisted in a very tedious task, which she made simple and pleasant. She was clear in communication of a vast quantity of numbers and absolutely organized to keep each client separated, while still managing our group concerns. After completing our business, I had to call her back and cancel two clients who had purchased insurance differently. She was professional, efficient and swift. I have strong confidence in Jay and thereby, in Travelex that DPE's group will have a safe and stress-free trip next week-- with the assurance of ample and reasonable travel insurance. Thanks very much.

We discovered that our browser auto-filled the same traveler name rather than the 2 names I submitted. I called Travelex expecting push back or issues, but they quickly made the change and sent back a revised doc. Very painless and the agent was great.

Very fast and complete online process; transaction and confirmation were instant. Very pleased with how easy it was to comply with the requirements. Would be even better if I could speak to someone when filling out the forms to make sure I was buying adequate coverage.

We just recently purchased our policy and hopefully will not need to use it. The lady that I spoke with when I called was extremely helpful, courteous and efficient. Within a very short time she explained my options and emailed me quotes so that I was able to further review them, make my decision and easily complete my purchase online.

Your staff was very, very helpful. Very happy with the service and interaction with your staff. She answered all my questions and helped me purchase our travel insurance for our trip to Colorado. I was very pleased with your customer service.

I have always used Travelex for my trip insurance, and I have had excellent service. I appreciate being able to apply and receive coverage online. I did have to cancel a trip a few years ago, and Travelex covered all of the expenses. I was very satisfied with the experience.

I was treated as a person who was a friend and important and not a first timer as they had some of the info. on hand. Great and easy. The person who I talked to was kind and interested for our safety. Thank you.

I used the mobile site to purchase some travel insurance for my upcoming honeymoon. Pricing was fair, everything was transparent, quick & easy. No unexpected costs and I promptly received the policy in the mail. I would definitely use Travelex again for future travel.

The lady who helped me register for the policy was very courteous and helpful. I have used your company in the past, and was hospitalized in 2008 in Vietnam. I had to also undergo several tests and ambulance rides. The company was prompt in reviewing and paying my claim.

I will not use any other company from now on! From choosing the right plan, filing a medical claim, and receiving a timely reimbursement, this company is A+! We had to go to the Emergency room in Mexico and this company walked me through everything I would need to do and paperwork I would need to secure for our claim. Upon returning home they walked me through completing the claim forms step by step. Made the process very easy! We use this company for every trip we go on!

I always go to Travelex. They have an easy to use website and they are rated highly. I use flight accident insurance for all my trips. It is a good feeling to know my kids would be taken care of. It is the company I always use.

I purchased travel insurance with my airline tickets through Priceline. The only travel insurance available was through Transamerica Casualty Insurance Company which now I find is farmed out to Travelex for the trip protection. I have filled out 2 claims after I called the office in NY. I have not had any response at all. No email, no phone call or snail mail response to my claim. My sister whom I was going to visit became very seriously ill and passed away prior to my trip from Hawaii to Dallas, TX. I was able to successfully cancel the trip through Priceline.

Don't be caught off guard! Stay away from travel agency CheapFareGuru.com and their affiliate TRAVELEX for trip protection. When my trip was canceled, I had a problem to contact CheapFareGuru for details. On CheapGuru website, they advertising 24x7 Customer Support. However, they have just one representative answering phone calls from California. Average of answer waiting time - 40 to 60 min. Actual agency is somewhere in India and they are working in local time without advertising their phones nor faxes etc. TRAVELEX advertised trip insurance as "Trip Cancellation/Interruption - Total Covered Air Ticket Cost." Clear and simple.