Travelex Insurance Services Reviews

I have used your company in the past and have been very satisfied. Have had to use your services once on a trip and found Travelex very helpful. It was easy to go online and order this insurance. I would recommend it to anyone who travels a lot. Thank you for your help.

Insurance for tour to Egypt, Jordan, and Israel - I telephoned your business number, and had the good fortune to be put in contact with the most pleasant of young ladies. She handled the business at hand in a most pleasant and professional manner. It was a pleasure to do business with your company. My wife and I would recommend you highly to our friends. Thank you.

Very easy and affordable to purchase vacation insurance. Hopefully this will not need, but provides peace of mind should anything go wrong on during our vacation travels. The most important peace of purchasing travel insurance is the medical portion provided.

In October 2017 I traveled to Africa for vacation and knowing that something always happens I purchased this travel insurance through my travel agent at a cost of about $500 per person. When Mozambique air canceled my flight from Maputo to Inhambane due to what the airline called operational reasons, I was stuck in Maputo and missed a already paid for and non-refundable night at my five-star resort in Massinga. Mozambique Air would not provide a specific reason for the cancellation but we were told by the hotel that we had to stay at that they have been canceling flights for this route for several days.

Buying the policy was really easy. Your website was the most organized of the ones I visited. Your costs are in the middle. Here is the catch. Anyone can sell a policy. Let's wait until there is a claim (I hope there is not one) and see how this goes.

I signed into your system multiple times and could not complete my order. Then when the system would work it would upgrade me from basic and charge me extra. Is this a scam to get money from people for an upgraded plan when they think they are getting the basic plan? This happened repeatedly.

I read the material online, I came up with a number of questions. I waited online maybe 4 minutes or so and the young lady answered all of my questions to my satisfaction. It is the second time I have used Travelex on international flights. Truthfully I can't say how happy I am with the back-end as I haven't experienced a claim but at least the front end experience is good.

I actually have experience with Emergency Evacuation and Medical Repatriation under a policy with another company, but arranged by On Call International. My wife broke her leg in the jungle, had to be transported to a local hospital for surgery, and was in the hospital for 12 days. When she was released, she was basically immobile, and needed a medical escort to help transport her home. The policy covered the expenses and On Call made all the arrangements. Over the past year, I have used Travelex, mainly because Travelex would cover exactly this situation and includes assistance from On Call.

We had to cancel our trip because of a problem with our accommodations and were unable to find another place to stay, TravelEx promptly refunded our money. Very professional and nice people with which to work. Will use them again.

Perfectly satisfied with order experience; like clarity of presentation. Suggest reading the insurance details, particularly given separation between Berkshire and Travelex components. Am a prior purchaser of Travelex Insurance as well.

The website was easy to use and the rates seemed reasonable. The steps in the process were clear and check out was quick. Travelex was recommended by my tour company, and I can see why. The real test will come if I ever need to use it!

Our tour operator advised us to secure trip insurance prior to our departure. We were able to get valuable and clear information from the website as well as being able to talk directly with the company. Signing up was an easy process and the plan we chose was very affordable. Fortunately we did not require their services but we had peace of mind if we needed to.

I first purchase Travelex Insurance when three of my children went away to sleep away camp for the first time in their lives. My daughter became extremely ill, picking up a bacteria in the lake. Travelex was a life saver. They covered so much more than I even knew I was covered for. I now insure EVERY trip I take with them, no matter how small. Unfortunately I had another claim when my dream trip to Aruba had to be cancelled the day I was supposed to leave on it, my uncle passed away the very same day. Travelex is a dream! I recommend Travelex ALL THE TIME to all my photographer friends who travel frequently. One of them, who came down with pneumonia two days before her photo trip to Cuba, is still thanking me! You can trust Travelex. I purchase the Travel Select policy every time.

Travelex is our "GoTo" vacation insurance choice. Unfortunately we have had to report loss and damage and Travelex has always been fast and fair. We recommend Travelex to all that are planning to travel and will continue to refer Travelex going forward.

I like the fact that Travelex is primary coverage with no deductibles and has higher coverages even with Travel Basic. What I don't like is that the rate appears to be much higher for folks over 65. My husband and I are in excellent health and feel in fact we are healthier than some 20 year olds. In our opinion this is the only downside to buying travel insurance while in your 60's. Spending over $400 for a policy for a week long cruise seems a bit high.

Several week ago, I filed a form with all the required supporting documentation for expenses incurred when our trip was delayed. I have not hear from you yet. Seems I should have heard something, even that you received my claim.

I have used Travelex several times due to your good reputation for handling claims but have never had to file one myself. Two concerns: 1) the cost is getting too high and possibly non-competitive, even without the Cancel-for-any-reason option; 2) the policy details are plainly too long to print and carry on the trip so try to condense them and reduce the legalese. Without these fixes, my continued use of Travelex is in jeopardy.

Have used Travelex twice. My experience is that you have to "jump through certain hoops" but if you do so, they are very fair about paying whatever parts of the vacation were missed. Both times it took sending additional documentation from additional outside agencies, but both times a fair compensation was awarded.

I used your insurance in the past, but I have not had to make a claim as of yet. The online experience was easy and your prices are very competitive. Also I based my choice on reviews I saw on the web.

I have been trying to find out if our policy covers helicopter rescue. We will be in the Himalayas and will need this service. So far, the 24 hour phone number (outside of the US) on or off policy info is not 24 hour (7-8 M-F). The rep we’ve spoken to in email gave us no option for upgrading our coverage and certainly didn’t advise us on whether it was covered with or current plan. So far, I’ve gotten a claim form. That’s it. I need a bit more from my travel insurance company. Like a phone number to call or information about our coverage. You are the lifeline here. Please get back to us as soon as possible.

Our family went on a trip to and it cost a lot of money. We took insurance out on that trip. We did not have to use it but we were glad we did. So now we are taking another family trip and I was referred to you. Your rates are very reasonable and so we booked it. Our trip won't be for a few months but I am glad we have insurance with you. In case we have any problems I know you will be there for us.

I have purchased travel insurance from Travelex a number of times. I usually shop and compare other travel insurance plans as well, and Travelex always seems to be about the best cost to coverage. Also I trust the Travelex brand.

I've used Travelex several times before for travel insurance. I was pleased with my experience when I broke my arm in the middle of a bike trip and couldn't participate. The charts were easy to read and understand.

I have used Travelex for groups before and done it with an agent. I did it myself this time but there was no group option available to me as I could not meet the minimum requirements. These minimum requirements are excessive. I run 1-3 trips a year of 30-60 people. Since I had no group option I had to enter 52 individual entries, 52 payment information details and review 52 payment transactions. This also meant downloading 52 confirmations. Other sites offered a group option but were much more expensive. I would love if Travelex could offer a group option to those other than agents.

This is easy to purchase, nothing complicated. Minimal coverage to full; You choose. Actually had to use it once, years ago. They responded well. Don't leave home without it. With the world the way it is, ie interruptions related to sickness, scheduling issues, weather, incompetence, lost luggage, terrorism, family emergencies, etc., you should always try to cover yourself. This is your plan B!

Easy to get a quote. Company was highly reviewed online. Online reviews changed our choice. Several questions quickly and expertly answered by agent over the phone. Only complaint is long waiting time on the phone for an agent. More than 10 minutes on the phone waiting.

Your company is who Worldmark recommend for my upcoming trip. Prices seem to be based on a person's age, not on health. I think that paying almost $700.00 for the same coverage a much younger traveler would pay roughly $300.00 for is outrageous. But because I wanted to be covered I paid the price.

Travelex makes it easy to order your travel insurance on their site. I covered my whole family at a fairly reasonable rate. It includes ER medical and repatriation. I've bought before from them. Luckily, I've never had to use the policy. You buy it for peace of mind.

I have used Travelex for years. Our travel agency in 2010 suggested we use your company. Over the years I have only had one claim. The claim process was easy. I hope I never need to file a claim again, but I know that I have the peace of mind that if something would happen, I’m covered. Thanks for being there.

Your rules are your rules, requirements are your requirements. But thought you might look into my situation and be more considerate. After all my baggage was delayed 4 days and sent you proof of that. Baggage was delayed and was not able to get to town to actually purchase anything at that time. Was given clothing from other people and I said I would replace it once I get reimbursed. Was out in cottages about 10 miles from town with no transport.

When I bought insurance last year to go to Portugal it was around $40.00. This insurance to Italy was double the price around $88.00. It wasn't clear what the difference was or why the rate was higher. Please let me know. Thanks.

I was injured and hospitalized in a small local hospital while traveling in Greenland last July. I had purchased trip insurance from Travelex. Through the company I was able to arrange a prompt medical evacuation from a remote village via helicopter and Lear jet, all covered by my policy. After returning home, Travelex promptly and professionally processed my claim and issued a check covering additional expenses. I have been a regular purchaser of Travelex coverage over the years, have had similar positive experiences in the past, and have recommended the company to friends.

Last year I had to cancel a trip because my spouse had a stroke and was unable to travel. I had started the process when she unexpectedly died. I received my full refund. Everyone I spoke to was very kind and understanding. I am planning two trips in the next 2 years and have purchased Travelex insurance for both.

I have used Travelex on several occasions and always found the website easy to navigate. When I have had questions the customer service representatives have been knowledgeable and professional. I would not hesitate to recommend Travelex to friends. I wish policies were available to US citizens living abroad.

We have used Travelex Insurance for past vacations and this year decided to use them again due to their good price, seemingly good coverage, and friendly service. Travel insurance is a must for our family and we never book a vacation without it. I purchased the policy in July for our December vacation to Mexico. In October we found out we were pregnant. The pregnancy was confirmed to be 8 weeks gestation in November.

Easy to understand website and it was easy to sign up for the insurance. Medicare doesn't cover us when we are outside the United States, so it was nice to have health care coverage. We had no claim, but having the insurance gave us peace of mind when we were out of the country. We will buy again for our future trips.

I had a good experience with this travel insurance company. I had several questions that needed to be answered before my purchase and the company representative was able to answer my questions to my satisfaction. In light of that I bought the insurance. I felt good knowing that I would be covered during my trip. Fortunately, I did not have any trip issues and therefore no claims. I will most likely use this company again.

Very helpful personnel and knowledgeable with patience. I was guided through the process and had all my questions answered. Everything (the process and the benefits) was explained to me with all the possible options available for the coverage that I was looking for. Thank you.

Two days ago we had to cancel a trip to Disney (3 hours) after making our reservations and purchasing travel insurance. Travelex is demanding a Doctor's note to honor our insurance coverage. Absent a note from the Doctor, they will NOT refund our money. Does anyone else NOT have time for this nonsense? I'm sure our family Physician feels the same way! Don't waste your time or your money with Travelex.

Otherwise have been buying your flight insurance since 1971.

Had a claim with Travelex in the past and had excellent service. We are glad to be a repeat customer with the order we placed last week. One good turn deserves another. We have also recommended Travelex to our traveling companions.

Although our six week European trip does not start until April 14th of 2019, Travelex was extremely prompt in sending my policy to me and I am pleased that we have coverage as one never knows what will happen on a trip. We usually don't have any bad things happening on our trips, but have had the occasional mishap, and it is really good to know that we are covered.

This is the second time we have purchased insurance from Travelex. The first time we ended up using it and had no issues at all. Great people to deal with. We did not need to use the insurance the second time. We will not travel without it. We have also got our family to purchase insurance thru Travelex for their big 2 week cruse they just went on. Thank you.

We purchased Travelex insurance for a European trip 3 weeks before we were due to leave and about halfway through completing our trip hotel bookings. A week before we were due to leave my wife experienced prolonged dizzy spells and nausea. She'd had these before but they had always cleared up after a few hours. This time they continued for days so we went to the doctor who (for the first time diagnosed "Meniere's disease and recommended against travel). Travelex denied our claim. Be aware of the fine print - if you see a doctor for any reason within the 60 days before your departure date they will deny coverage. When I asked, "Can you at least refund our premium since you declined coverage and had no risk?" Their answer was "nope - read the fine print". My advice? Don't waste your money!

I had to consult a doctor for pain in a previously broken hip. After consulting a doctor for pain in a previously broken hip Travelex reimbursed me for the cost without any difficulty. Thank you for the prompt acknowledgment of the claim.

My only comment is in the quotation process. I reviewed your literature and price chart before I received the quote. The quote was quite a bit higher than the rate chart showed. When I asked why, they explained that due to the length of my trip, there was an additional daily charge. I accept the explanation, but I wish that was explained in your brochure or on the quotation. I had to request an explanation from your site. Thank you.

I am really please with the services I receive and I sell to my clients. As a home base agent, I appreciate that I can supply my clients with assurance that their travel vacation is covered thereby giving them a peace of mind.

We scheduled a trip to Croatia for mid-September. Unfortunately, Hurricane Irma had other ideas. After a mandatory evacuation and no admittance back to our home for over a week, we came home to find a 100 foot tree on our house. We were scheduled to leave the next morning. I called immediately to let our tour company and Travelex know the status of our home. We submitted our documents about the cancellation and about 3 weeks after the Hurricane, our claim was approved and check sent. Now if only the Homeowner's insurance worked this well.

Making the claim was easy. Getting reimbursed was fast. The only thing that prevented me from giving a 5 star rating was I asked for a hospital and the one that was recommended to me had staff that did not speaking English. I should have been told to go to the University Hospital where the staff spoke English.

Though I didn't think vacation insurance was necessary, after one experience where I actually had to use it, it's now part of my vacation planning! Thanks to an incident where my mom got sick on a cruise and we relied on the insurance, it was indeed a Godsend! From that point forward, I have purchased your insurance religiously when I'm planning a big trip. Thanks for the ease with reimbursement for the aforementioned incident and I hope I never have to use you again... Though I will have it just in case. ;o)

I have not used my Travelex policy yet because my trip will occur in Nov/Dec 2017; so no experience to report. However, I found Travelex offering and policy choices to be thorough and complete, very professional, and reasonable in price. I hope/expect that any issues that arise whereby I need the benefits of your policy plan, will be administered and provided in a manner befitting the quality of your offering and presentation.

I found the policy to misleading; in reality there was no coverage for me even though my bag which was delayed 4 days--the luggage started out in the coverage period. Evidently since it was bound for my final destination, the coverage stopped at midnight of the coverage. The sundries etc that I was forced to buy--about $60-- had to be out of pocket. Policy is unclear for the consumer.

Online process was easy to use and very clear. Information and confirmation were available virtually immediately. There is a handy "wallet card" on the Confirmation of Coverage document that is designed to print two-sided for cutting out to use as a summary card on your trip.

Easy to purchase. Affordable for such great piece of mind. Website was easy to navigate. The options offered were wide and diverse. There were choices for any type and amount of coverage you want. Beneficiaries were easy to name and prices are fair for the level of coverage you receive.

Not only did I find out I had cancer a month before I was to leave for Europe, the insurance I purchased from Transamerica Casualty Insurance Company through Travelex is refusing to pay the claim. A nurse that filled out form made a mistake on dates but it was subsequently corrected with a letter from the Dr. They are using the mistake to deny the claim. I even sent copy of biopsy. I later heard they do this type thing all the time. Careful dealing with this company.

Your service is easy to use and pay experience upon a loss has been prompt and efficient. However, booked directly means that TA commission is additional margin to you and it would be both fair and appreciated if in some way that was credited to people who book directly online.

My experience was very good. I purchased insurance online and all went well. We have purchased insurance from Travelex several times. We have made two claims & they were handled quickly & professionally & we were reimbursed as promised. Thanks!

After a day in phone I did from my pocket back in Brazil. Never will recommend this.

Easy to use website, no long wait when phoning in, friendly and helpful advice from customer service. The company is highly rated by Consumer Reports. The travel insurance coverage without trip cancellation is priced competitively. Adding trip cancellation increases the cost too much for me to take advantage of that portion.

The online insurance registration process was quick... Easy to follow. This is my 2nd time using your services. I would definitely recommend Travelex to anyone. The rates were much lower than others. I will plan on using this service in the future. Great!

Agent was clear and concise. She was friendly and took time to explain exactly what I was purchasing. I would recommend to a friend. The rate was better than the competition. I only needed coverage in the event of a death of my mother who is elderly. A friend bought my ticket and I didn't want her to get stuck with a hefty bill for services not used and non-refundable.

I hope that I don't have to use your product! Your company got good reviews, and the purchasing experience was easy and straight-forward. I've purchased travel insurance from you before, and that was one reason I returned to Travelex for my upcoming trip. Thank you.

One hour before leaving for the airport I realized that we had not purchased travel insurance for a trip to Cancun. Within 15 minutes I had a policy in hand. Suitcase ready. The website was easy to navigate and the choices were clear. We are safe at home now having had no travel incidents, but also vacationed with a peace of mind.

I found your website clear and easy to navigate. I did what was needed and left site with no issues. The instructions were clear, and the document copies were in my e-mail quickly. I cannot see a better way to purchase coverage. I hope that I do not need to make use of the policy!

I called because I need additional help to be sure I was filling out information online correctly. The lady that helped me stayed suggested that she stay on the line while I completed the form to make sure I had no additional questions.

I do not have an order number because one of your operators failed to tell me the policy did not go through after I gave her my credit card number. I had to quickly grab another policy online the night before.

My son was flying overseas to the U.K. for soccer and at the last minute the organization he was traveling with informed us they would not be purchasing travel insurance for the full team. In a matter of minutes I was able to obtain travel insurance for my son online. I was very happy to find an easy online solution which saved me time as I prepared for his trip.

I trust Travelex. They paid a claim when I was sick traveling in Europe. This trip I emailed ahead for customer service and they were very prompt in their response. I wouldn't use any other insurance company when I travel.

I have used Travelex Insurance Services for over 10 years and never had a claim. I feel very secure in the coverage I have purchased over the years. The online site is very easy to use and clear on the coverage. I have recommended them to several of my friends and plan on using them in the future.

I have purchased travel insurance from Travelex many times. The website is easy to navigate. The products are well described and choosing is easy. Prices are visible when ordering. I always have a paper copy of the policy sent as well as printing out the computer confirmation. All in all, a good experience with a superior product.

I have placed insurance with Travelex for over 20 years. On the few occasions where I had to make a claim, I received a prompt and positive response. I have recommended them to many friends. The basic package includes all the coverage that the ordinary traveler needs.

The Travelex website is easy to use. The cost for the benefits compares well with other insurance companies. I have used Travelex on most of my overseas trips. On one trip my co-traveler had to cancel because of a cancer diagnosis. Travelex did pay for the canceled trip.

Although I believed I had purchased coverage, and a pending charge appeared on my credit card, and remains there, I never have received any confirmation of this from them in over week. So I have no way of knowing if I am covered or not.

Because the conference I was planning on attending cancelled, I contacted Travelex about getting a refund on the travel insurance. The agent had to check with his supervisor and then came back to me and told me that my request for a refund had been approved. I was pleased.

Just purchased the insurance for a trip in September. Very prompt service and receipt of documents. I hope I don't need to use the insurance on my trip, but feel confidence in Travelex if I do. The friend with whom I'm travelling has used Travelex in the past with good results.

This review refers to the ease of buying the insurance for an upcoming trip. The process went very smoothly and person I spoke to was very knowledgeable. Hopefully, I will not need to use this protection insurance and if I do hopefully it will go smoothly as well.

For a number of years now we consistently purchased Travel insurance for our vacations through Travelex. We find the site easy to understand and to navigate and readily find affordable coverage options.

Purchasing travel insurance with Travelex was so easy! The agent was extremely helpful and answered all my questions. My sister and I were going to be traveling together (Alaska cruise) so I purchased insurance for both of us and even that was easy! I would recommend Travelex to anyone that is traveling! Purchasing insurance is worth the peace of mind!

Great price for travel insurance. Other travel insurers either cost too much or did cover 100% of the trip cost under a basic plan - had to buy up to the next level plan. Signing up was fast and easy. All of the documents were easy to understand and the insurance covers 100% of the cost of my trip should I need to use the insurance.

Airplane Flight Insurance Policy - On 6 July 2017 I attempted to purchase a policy and received a prompt that my charge card information had not been able to be processed. I believed this was merely a temporary glitch and decided to make another attempt at a later time. However, I subsequently discovered through my credit card company that payment had indeed been made. At this point I have received no documentation from Travelex of the policy or the policy number. Any information Travelex might provide me will be greatly appreciated. Thank you.

Took me 30 minutes on the phone to get a representative. Last time I use you. The service was excellent once someone picked up. Get more people too.

From initial call to the follow-up for quote, it all worked well for my situation. I was able to sign up for my insurance. Then the quote given for another person was followed up and purchased as well. It all was very easy. Need to follow-up to make a slight correction to my address listed. Everything else worked out well.

I received excellent customer service. The person I spoke with answered all of my questions. The representative was very polite & courteous. The wait time was very short. In addition, I would recommend Travelex Insurance Services to all my family & friends.

You came highly recommended by a friend but after filling out the info I never received a confirmation letter. Could you please send one? Hopefully we will not have to use it at all but if we do I am sure you will fulfill what you have outlined in your statements of what you will follow through with.

We have yet to receive the paperwork which I asked to be sent since I do not have access to a printer all of the time. I am saddened by how much the insurance costs. This is the third time, I believe, that we have used the insurance. Every time the cost seems to increase, as if we are paying for another day's vacation. I am grateful for the insurance, but always have to recalculate the finances for now almost $500 more.

This is the second time I have used Travelex. Great customer service. Fortunately the last time and hopefully this next time I had no claims so the real test of the insurance is unknown. I compared price and benefits and this is a MUCH greater value than cruise line insurance.

The overall website experience is very good. However, I purchase travel insurance a few times a year… Every time I need to buy a plan, I must re-enter the info - and this is for 3-6 family members. It would significantly simplify things and make more user-friendly if there was a way to create an account, login, save family into user profile. All I would need to do is to login, pick family traveling with me and enter only the data specific to a trip. The DOBs of participants could be stored and rates calculated automatically. Preferred plans could also be stored along with previous history of purchases, claims etc. Even filing a claim would be easier from within user account.

Due to emergency surgery, my husband was not able to travel on the planned date. We submitted the information from the doctors and the extra cost incurred in changing the airline ticket. We were pleased with how rapidly the claim was settled and the check in the mail. Thank you!

I was very pleased with my conversation with your representative when purchasing my travel insurance. She answered my questions and asked me some pertinent questions. I feel reassured knowing that I have Travelex insurance for my trip in October. My 3 friends and I did not hesitate to purchase Travelex when we read about your coverage.

The young lady I spoke to was very informative and very nice. I have been a customer of yours before. Friends of mine just used your services too. I will also recommend you to my friends and acquaintances.

Cleveland Rocks trip: Paperwork easy to fill out. I miscalculated and sent overpayment. Company was great about promptly sending the refund and I didn't have to call. Excellent communications! I would happily refer this company to others. Thank you for your excellent service. Looking forward to working with you again.

I was quoted a policy price of 78.00 on Friday. When I tried to call back you were closed so I had to buy a policy to start the next day for 104.00. I could not access the one that I was quoted and no one was there to help me. I didn't use the policy, but it made me upset that I had to pay for elements I didn't want and could not get the quoted price of 78.00. The agent didn't mention that I would not be able to reach someone later that day, so I assumed you were open until at least 9:00. Unfortunately, I had to overpay, so for that I was not prepared.

Satisfied with process overall. Pricing is satisfactory. Order form was a bit convoluted and could be clearer regards to what services are available and include surcharges for additional coverages if desired. Thank you. I would recommend this flight insurance to a friend.

travel flight insurance - I always use Travelex as their insurance products meet my needs and customer service exceeds my expectations. I would definitely recommend Travelex to others. For future travel I will also consider the medical features. For your information I have also used the Travelex ATM for cash.

I am glad to be able to purchase our travel insurance coverage and only have to pay for the amount of the deposit we have paid and yet have the coverage we will need later on for the trip. At a later time when the trip is paid in full we will let you know and pay the additional amount.

The woman who assisted me was friendly, helpful, and efficient in handling my questions. She was able to develop the perfect coverage plan for our pending trip. My primary concern was securing sufficient emergency medical coverage due to my parents' age. While we are all healthy and cleared, the unknown can happens. Thanks!

We travel frequently and have used your insurance for many years! This is the first time that one of us had a health issue and had to cancel our trip. (Which was later rebooked 6 weeks later.) Your contract was accurate and moneys due quickly were what we anticipated. Thank you. We will use your service again.

Purchased by phone... no problem. But, they did not send me an email confirmation about this purchase. I wanted, and expected, an email confirmation. I used the phone because I had trouble with the online site. I couldn't find the "flight only" insurance we've always bought. Found the online site too complicated. It was too specialized. There should be a section for people who want the basic, no frills, flight insurance only coverage.

I called Travelex after checking online for options. The agent walked me through the registration and answered my questions to make sure I got the coverage I needed. The price was less than other companies I had looked at. I'm happy with the service and the plan.

The process of understanding the coverage & costs was quite confusing at first but I am totally satisfied with the buying end now that part is over. If I never have to use the claims end of the process I will be ecstatic but very happy to have the peace of mind that we are covered on our trip of a lifetime.

Rep was nice and helpful, treated good, explained the different coverages and incidents. Answered and posed questions for coverage needed concerning trip. Supplied with details for applying for any covered occurrences and incidents. Verified all of the info and was professional.

I've used Travelex for many of my travels. I feel that what they cover is well worth the premium. I have had to file a claim once. After submitting all the required paperwork I was denied the claim. Travelex told me the reason for the denial. I sent them the corrected information and to my satisfaction I received a check for the amount I claimed. The representatives that I spoke to were very helpful and told me what I needed in order to re-submit my claim. I am now going on another trip and of course using Travelex.

We have used Travel Select since 2009 for our long trips outside the US. The staff is knowledgeable and professional. But most important Travelex is there when you need it! The coverage regarding preexisting conditions is excellent. We do recommend Travelex.

Purchasing this insurance was very easy to do online and gave me peace of mind should anything go wrong with travel plans in unpredictable Alaskan weather. The coverage was clearly communicated with contact numbers if needed. I will use Travelex again for travel insurance.

I went S. Africa on June 14, then June 18, went to Victoria Falls, while there I didn't see a step down and fell... My right foot went straight down, with big toe taking the full force/weight... I fell forward, nothing to hold onto. Went to clinic, had X-rays, being Diabetic, got scared my toe nail would fall off and other injuries. Diagnosis: damaged soft tissue. I was told I had to pay cash then put Claim in to you all. Went Tue to follow up, nurse just re-bandaged my foot. Going for 2nd opinion here in TX. Your rep (Forgot her name), was very pleasant and is mailing me the forms.

One buys insurance with the hope of never having to use it. That is what happened with me. I thought the premium was reasonable for what was offered. The peace of mind was the most important factor. As 3 stars represents, I was satisfied with the purchase.

Insurance is something that you pay and pray not to use. This was the fourth or fifth time I purchased travel insurance from Travelex and did not use it, thanks God. So, I can't say a lot about how the company handle the claims but it was easy to purchase and once I need the customer service to fix an error made in the application and it was a pleasant experience. One minor thing is that the max value is a little less than I would get purchasing the ticket using my AA Mastercard (1.5 million instead of Travelex's 1M max) but I wanted to use a foreign credit card to buy the ticket otherwise I would have opted to use the card due to this limitation. Hope Travelex revise this max to 1.5 or even 2M in the near future. I'm giving 5 stars even not having used it due to the easy purchasing procedure and the service I got from customer service when I needed it.

I bought health insurance from your company to travel to Canada for 6 days. Even though we did not do any claim, but your staff are friendly and helpful. Thanks for making thing easier to travel. We will contact you and use your service again in the near future.

Travel insurance for health outside the USA - Easily understood information provided on the phone. Well informed agent answered all questions. Clear concise information was given. Email confirmation arrived soon after purchase over the phone. Will use again when traveling outside the United States. Thanks for the good service.

Your website and customer service employees are all terrific. Unfortunately, my euros were delivered by UPS and UPS failed to leave a notification the currency would be redelivered at a local drop off center; requiring me to track the package.

The website was very clear, and the customer service representative I spoke with on the phone was very helpful. I did not need to make a claim, but the enrollment process was easy and I received my order confirmation almost immediately. My only issue is that plans don't cover the theft of property from an automobile, and travelers who take road trips often have no choice but to leave their belongings in their vehicles at times.

I was pleased to have prompt service and was given good information about a variety of insurance possibilities. I thought the costs were very high for the select insurance but found the basic insurance inadequate for my needs. My last experience with Travelex was good so I am trying them again.

Easy to complete application and get a quote online. You just have to figure your expected costs including airfare, hotel, car rental, train fares, and any tours that you may book. Once you figure your expected costs, you are seconds away from getting an accurate quote. From the quote, you are directed to the order site to complete your purchase.

The process was very easy to understand and to order. The insurance is more affordable than I thought and gives me peace of mind for my upcoming trip. The agent was very thorough in explaining and prompt to email the quote so I could proceed with the purchase. Thank you.

I have used Travelex for years, many flights. Thank goodness I have never had an occasion to file a claim but the service is excellent, fairly priced and the site is very easy to use. Good product and I have recommended it many times.

I was helped by Ms. **. She was knowledgeable, courteous and explained everything in detail. Wished everybody would be like her. Great service. Thank you Charlene. We have had travel insurance with you before and luckily did not have to use the insurance. It does give a sense of security.

I am elderly and have difficulty following the prompts to fill out the form to purchase insurance. On 5/24/17 I called your 800# and a lovely lady helped me purchase the insurance I wanted. She was helpful, courteous and knowledgeable. It was a pleasure to work with her. Unfortunately, I did not keep my notes and do not have her name. I will use this method when I make future purchases of your insurance.

I experienced kind and caring customer service representatives! I had to make a change to my policy and both representatives were informative and helpful in assisting me with picking out the policy that worked best for my upcoming vacation to Antarctica.

Exemplary service by the representative I spoke with on the telephone. Reasonable and competitively priced product for the coverage we required. This is the second time we have utilized Travelex and plan to continue to do so for any future international travel.

My complaint is that the transaction was finalized without any indication that the purchase had gone through successfully. I wasn't given a policy number and there was no follow up email giving me one. I had to contact you to get it. Why not give your customers an email confirmation even when the choice is to have policy mailed??

Got a letter asking for incident report from airline... Airline wont get in middle of insurance claim. Just a way for insurance company to get away from paying for a valid claim. We filed to receive reimbursement for additional travel expenses incurred. We purchased insurance for situations like this: that are outside our control and cause additional expenses to be incurred and felt our request to clearly be within the spirit of the policy. The amount requested was also nominal considering the cost of the policy. Will switch to a different travel insurance company for future trips. This insurance is worthless.

Luckily, I did not need to process a claim while I was traveling, but I did call to ask some questions before I left. The woman I spoke with was very courteous and helpful. I would purchase from this company again.

When I originally priced the insurance, I was told if I quoted the price of my ticket, it would reduce the cost of the insurance. The quote that was given was $35.00 for the plan I eventually purchased but my purchase price was $65.00. The system would not let me put a $0 cost of the trip.

I had a good experience ordering the policy. The REAL evaluation comes IF I have to file a claim. I have purchased many Travelex policies of the years and have fortunately never had to actually use one. Hope your claims service is as good as your purchasing service. I do like that you have many different plans and options.

I chose this company for travel insurance because of the great ratings that they receive. It was easy to navigate their website to see what my options were and to find answers to any questions. Selection and price were perfect and ordering could not have been easier. My documents came in the mail soon after. I have not taken my trip yet and of course hope to not need my insurance, but I feel more confident now that I have this insurance.

Thank you for the outstanding service your team members provided. They are very patient and know how to best assist clients. Each time I called for clarification, they assisted me in getting the best policy that would protect my family during our upcoming trip to Central America.

We have purchased travel insurance through Travelex previously. Online information made it easy to compare to other options. Calls (2) for very specific information were answered efficiently and thoughtfully. We are pleased with our purchase... and, hopefully, will not need it... but glad we have good coverage!

The plans are very affordable especially for the budget conscious and benefits (if you need them) are great and especially affordable if you're traveling internationally or as a family. I just wish I knew about this company before my first trip.

I was happy with the person who took my call and explained my policy benefits and some of the process should I have to make a claim. I did not receive anything from Travelex in the mail yet like I thought I would. My trip starts May 20th.

The person I spoke with was knowledgeable and courteous, the same as previous trips. However, I have not yet received the document in the mail as requested as I do not have a printer. Note I am scheduled to leave 12 May. It may be the US Mail as I have not yet received my updated passport!

Travelex initially denied my travel claim because it was not covered within the policy. I thought it should have been covered because the reason for the claim was so similar to other reasons that are covered by the policy. After noting my original Consumer Affairs review, Travelex got in touch and resolved my claim to my satisfaction. The only reason I did not rate them higher is that it took 9 months to get to a satisfactory resolution.

We are planning a trip to Ireland and one of the most important aspects of planning is to ensure that you have proper and adequate travel insurance. In the course of searching out the best plan I found that Travelex received accolades from many sources. As a result, it was my first choice! Equally important when completing a transaction one wants to receive honest and beneficial comments from the company representative. I must say that I was very pleased with the way the Travelex staff assisted me in choosing the right plan for my wife and I. The name Travelex has a special place in my memory bank so, in the future, should I plan a trip, it'll be Travelex that I contact for insurance. Thank you!

Judy, the agent I first spoke to was very helpful. She explained the advantage and disadvantage of each plan. She answered all my questions in a professional manner. Her recommendation of the plan we ended up purchasing was based on where we were going. I did not feel pressured to buy the most expensive plan.

We have used Travelex for various kinds of travel all over the world. On the two occasions that we made claims, we were pleasantly surprised at how easy and prompt it was. Travelex does not ask an unreasonable amount of questions or require endless documentation. Thanks Travelex for your good service!

My husband and son are taking a fishing trip to Alaska in late June, and I will join them later. I wasn't quite sure how to structure our travel insurance for this trip. The representative I spoke with was knowledgeable, helpful, pleasant and courteous. Yesterday I remembered another expense I had forgotten to account for so I spoke to another rep, and I had this amount added to our coverage. She too was helpful and understanding. This is our first purchase from Travelex and I am very impressed with your company. Hopefully the trip will go off without a hitch and we'll never get to find out how good your claims service is!

My experience with TRAVELEX has already exceeded my expectations. The people thus far, seem to be very trustworthy and competent in what they say and do. Success is all about consistency. People, in general who follow through statistically do better. When you go the extra mile, that says a lot about TRAVELEX. I do believe, they want to make your experience the most important one. Thank you, TRAVELEX???

Travelex was recommended by a friend who travels far more than we do... This was very easy, complete, and quick. Checked other sites for prices, and Travelex was very competitive. Will use for next trip!

I have never had a major medical sickness while traveling or cruising. I was glad for the response by the ships hospital and doctor on Oceania Cruises. I also very much appreciate the quick action and payment by Travelex and Transamerica Casualty insurance company.

Simply, easy and clear choices made this select very easy! The policy came quickly and was easy to read! I got it electronically within an hour. I had one question they answered promptly! I also used it to save on car rental insurance!

I bought my plan over the phone. I received good advice on an upgrade, and the rates were reasonable. I plan on going to Europe this fall, and will again contact to discuss insurance options. I had a claim on my Greenland trip, and I was treated most fairly with the settlement.

I have no complaints. Only want to say I like how simple straightforward the website was. Luckily I didn't need to use the insurance but glad I had it just in case, I feel that the simple easy to understand.

The young lady with whom I dealt on the phone was extremely helpful when I told her I needed repatriation insurance only. While noting that you do not offer repatriation only, she did manage to locate an inexpensive, inclusive policy that would satisfy Department of State requirements for the trip. I still have not received the policy in the mail, but this is not the fault of the person with whom I dealt. I'm sure it's on the way.

I had a very pleasant experience with the agent from Travelex Insurance. She went over the plan with me in details. She ask were there any questions I had at the end of the call. I would rate her a 10, if that is the highest... :)

You were recommended to me by my son, who has used you for his travel insurance. The website was easy to work with. Customer service was excellent, professional, friendly and courteous when I needed to update our travel plans. I appreciated the reasonable cost of my travel insurance. Thank you.

We always purchase Travelex. Maybe offer a special rate for return customers. We travel out of the country and appreciate travelex for medical insurance, just in case needed. To date, we've not used insurance but feel good just knowing we're covered.

The price seemed fair. I never needed the insurance while on the trip, so only basing on the price. I appreciate that I could order it the day I departed, so it does set up fast and conveniently. However, since I never needed to use the insurance this is not a great assessment.

My husband was not well enough to travel to an area that required extensive activity. We applied for a refund, and just received it with the help of Julius. However, your packet does not specify getting a letter of cancellation from the airline, which it should.

We have used your insurance before. Very, very satisfied with personnel. They are very knowledgeable. They were very helpful in advising type of insurance. Always asked the right questions and explain services. I have recommended them to other people we travel with.

I made a mistake on my initial application online (should have been two households) and when I called, I got excellent assistance to correct. The customer service rep (sorry, forgot her name) worked out the details in correcting the problem. Also, answered my questions. Thanks.

The Travelex travel insurance coverage was a simple and easy process using their online application. Within minutes, I was able to get the insurance coverage needed for traveling abroad. The insurance policy provides peace of mind should anything happen before and during our planned vacation trip.