Travelex Insurance Services Reviews

My travel agent recommended Travelex and told me that they were the best in the industry and that if I were to purchase travel insurance, which they highly recommended, that Travelex was the only company they would recommend. I did purchase travel insurance and unfortunately things did not work out as they were supposed to. I had an extremely unique situation and quite frankly was doubtful that Travelex would respond as I thought they should (as we've all heard those insurance stories!). Wow, did Travelex ever come through for me!! I could not be more pleased and totally agree with my travel agent.

Easy to get information and acquire insurance online without hassles and competitive pricing for a trip to Central America... ’fortunately’ it was a waste of money as we had no need for it, but reassuring that we were covered in the event of a problem. NO experience with putting the company to the test.

I always get travel insurance. I have had to use it once when my husband got sick 2 weeks before a really big trip with air tickets, hotels, transportation and a cruise. I received all of my money and was able to cancel the rest. It was perfect.

It was relatively easy getting a policy via the internet site. Travelex was recommended by Wirecutter. I spoke to someone on the phone from Travelex to ask a question. Insured trip will not occur for another 7 months, so too early to evaluate actual coverage.

We didn't use it (very glad of it), but it offers us a peace of mind having it. It was an additional charge to our trip, compared with other it was not the most expensive, we chose it because it is one of Rick Steves's recommendations and because it was not the most expensive.

I was overseas with my wife. She fell and hurt her leg. She had to go to the emergency room and spent all day there. Thank God there was no fracture, but her leg was swollen and she couldn't walk. All Hospital expenses were reimbursed. However the Doctor recommended that she needs to sit with elevated feet. Therefore I requested an upgrade for her to business or first class seat which they denied, and only approved her for premium economy class. Her pain was unbearable to sit with swollen legs for a 10 hour flight and feet down. It took her another few days to be in bed before she was able to walk normally. I really feel that they are not reliable and didn't stand up to their commitment to us.

For the reason of not using the insurance and because I did not have a personal experience, that was great. It was a great peace of mind to travel knowing we had the security of insurance and allowed us to focus on the experience.

I contacted Travelex to find out how to start a claim and all of the information I needed was very clearly shown on the webpage. When I called Travelex while in Germany to obtain this information, the agent on the line was also very helpful! I have already started referring my family and friends to Travelex for their travel insurance needs.

So far, so good. Leave in about a week and hope all goes well. Having insurance helps easy many travel fears. Hope we don't need to use it. Do wish there was a middle-level plan and coverage above the basic one.

The process was very easy. I had one question, which I called in to the attendant. She was very nice & easily answered my question. I signed the contract. Easy as 1-2-3. I will call in & add my flights and possible tour additions as I make them.

This trip was a driving trip thru many countries in Eastern Europe. We purchased this plan but fortunately we did not have to make any claims this time. We have had medical claims in the past on other policies and were paid to us timely.

The staff was very informed and helpful with my questions. The website was very easy to navigate. The form was very simple and easy to fill out and complete. When I travel in the future I will use Travelex. I will recommend Travelex to any of my friends traveling.

I always purchase trip protection with Travelex Insurance Services whenever I had traveled outside the country. It includes everything I need, even trip cancellation. And also it has a good price deal. I like they add trip cancellation in the basic plan, in case customers need to cancel the trip.

Using your online service is efficient but I have getting concerned about the cost of the insurance. It is partly due to my age (73) but I may not be able use your firm in the future if the cost becomes uncompetitive--which it is on the verge of doing.

Great help when I called as website was a little confusing. I couldn’t answer all questions as I didn’t have info. Associate said I didn’t need all. Would be nice to know. She said they all didn’t need to be filled in.

I bought 3 plans (for 3 different states). For the second plan the website shows the option of additional coverage's like medical evacuation (which it did not list as a choice for the first plan I bought), so I assumed none was included and bought additional only to find out that I was already plenty covered. I left feeling like you were not clear and because of that I bought more insurance than needed which frustrated me.

I have used Travelex Insurance Services for many years, but last year there has been reduction of coverage and limits of coverage, which was very disappointing. I even contacted this company to ask what the heck happened, and was told that the company had a new underwriter. Although I stuck with Travelex, I am guessing maybe you lost business due to the reduction in coverage from what you used to carry.

This is the third time we booked our travel insurance with Travelex. The first time my husband had a stroke while we were on vacation in Hawaii. Our experience was top notch. Their customer service was wonderful and the On Call Intl that they partner with if you need a rescue nurse to travel home with and to make new airline reservations was fantastic. I will always use Travelex for our travel insurance needs and always recommend them.

Having use Travelex Insurance Service for 8 international trips and was very pleased with the ease of applying and quick response with policy and confirmation. One trip the person traveling with me had an emergency medical problem just days before the trip. Travelex worked us to complete all necessary forms and quickly repaid all expenses of the trip. I highly recommend Travelex Insurance Service.

The person we talked to was very helpful and courteous. She explained everything we asked her about related to the coverage. We actually ordered the insurance through your web site and were pleased with how easy it was to navigate. Thank you.

I hurt my knee and was unable to participate in a hiking trip I had insured. I provided the backup documentation and received my full reimbursement without delay. I was very satisfied with the follow through and response time. It was an expensive trip so I was very happy that I had insured with Travelex. I will continue to do so.

When traveling, always get travel insurance. Looked up best ones, this came out as a great deal for the price. Can't beat it. Love having peace of mind when traveling abroad. You hope you don't need but it's great to know you have it.

I found the purchasing and registration for a comprehensive plan for an upcoming trip to Europe was easy and without complications. The website had good explanations and answers for my questions. The cost of the plan was fair and less expensive than other travel insurance company plans I researched. So far, I am very satisfied with Travelex and will recommend it to others traveling.

The experience talking to your representative was totally positive. She answered my questions and guided me toward the coverage that I asked for. Your website was easy to navigate and a pleasure to use. I also found that your rates are very competitive.

I had a very hard time with my most recent insurance purpose. There were multiple website glitches and each of the 4 or so calls I made had very long hold times. I believe there used to be the possibility of live chat which would have been useful. Overall it seems that your commitment to serving your customers is very low.

I purchased Travelex insurance online and it couldn’t have been easier. My cousin who was a travel agent recommended TRAVELEX. Lost or damaged articles have been paid for by TRAVELEX... a very reputable company... I would definitely recommend this company to any traveler.

Glad to have the coverage. Thanks. So much for setting it up for us. We feel better about our plans now. You always put our minds at ease when we plan trips/vacations. I also learned you can set up coverage online.

The real test will be if I need to use the insurance but I hope I won't need to do that. The person at Travelex was very nice and answered my questions. I recommended Travelex to another person for an international trip and they purchased it as well.

I had a very good experience purchasing insurance for our upcoming trip to England. I was unsure about how to complete the online application, and the person I spoke to at Travelex was very helpful, and talked me thru the form. Hopefully, we won't need the insurance.

Needed insurance to cover my trip before I leave and while I am in Israel and new York. I used this company last year and unfortunately I got sick before I was able to go on my trip to new York; was laid up in the hospital for 6 weeks; Travelex covered me and paid me what I had paid for the trip. Thank you travelex!!

I researched several options for travel insurance. I needed cancel for any reason coverage as my son is in the military. Your website was easy to navigate and straightforward explaining the coverage. I feel Travelex gave me the best coverage at the most reasonable rate. I am very satisfied.

Online application was quick and easy and covered all my requirements. The plan compares favorably with other companies I have researched. I would hope that submitting a claim would be just as easy, although I am determined not to have the need.

I was happy with the service I received, as well as the rate and coverage. My trip is in December and hope there will be no need to use the insurance. I would recommend Travelex Insurance Services to my friends and family.

After having a problem with buying a policy online, I reached out to Travelex. I have since heard from them and the problem seems to be resolved. Thank you for your assistance, Travelex!

The purchasing process and the policy delivery was seamless. The web application is very easy to navigate and user friendly, makes the selection of plan alternatives and covered risks easy to understand. The price was competitive with other insurance carriers reviewed like Allianz and Travel Guard.

I've been buying travel insurance for many year and this year was the first time I had to use it. I bought Travel Select insurance and when I had to cancel our trip a week after it had started was no fun. I filed a claim and didn't lose all the money for the cruise and hotel that I had already prepaid. Jennifer was helping me and she did a great job.

The order and delivery process was fast and rather easy. I compared coverage from four different services before I decided on Travelex, for price and customer reviews. I would recommend this to a friend. I purchased the Cancellation/Interruption/Delay and Medical Coverage. We haven't left for our trip, but I'm hoping to not need the coverage.

Do not use Travelex to purchase travel insurance. If you need to change your plans and/or cancel your trip you will need to provide an extensive amount of information and include a statement from a doctor to receive reimbursement. I planned to take a rafting trip. Later, because of a previous medical condition, I decided to cancel the trip. I made this decision without consulting a doctor. The rafting company refunded all but $400 of my down payment. I contacted Travelex (actually Berkshire Hathaway Specialty Insurance) on several occasions. When they did respond, I received the same runaround about needing a signed statement from a physician regarding diagnosis, treatment, and whether I was able to travel. I’ve sent numerous emails that were never answered. Long story short, I would rate this company at zero stars and would not use them to purchase travel insurance.

My wife and I have been married 37 years are traveling to Italy for a very belated three-week honeymoon trip. My wife suggested it would be a good idea to get travel insurance, and we chose Travelex because they high ratings for customer satisfaction. We haven't purchased travel insurance before, and we had several questions, which were answered by a very patient and knowledgeable Travelex's customer service representative. Getting a policy online was easy, and the documentation was thorough and easy to understand. I hope we don't have to use our policy, but it is comforting knowing we have reliable coverage from a good company if we need it.

The customer service rep was thorough and precise in her understanding of our questions. She was a strong communicator. We have used your insurance company on multiple occasions, including our last trip to London in June-July 2018. On our upcoming trip, which pertained to our most recent call, we wanted to better understand pre-existing conditions terms and conditions.

Your website was easy to use and the plans were laid out in a logical fashion. The agent that I talked to was very helpful as well, explaining the differences in the plans, etc. I wish that I was able to purchase insurance for non US citizens as well since my daughter lives in the Republic of San Marino and will be joining us on this trip.

Feel the price and coverage was fair. Also thought the online was easy to navigate and loved the ability to get a one page confirmation of insurance with important numbers. For the future, try to see if any you can provide delayed baggage covers for 6 hours instead of 12.

The purchasing experience was pretty straightforward and simple. I liked that we were able to compare the different plans, and easily see the differences that were offered at the different price points. The add-on options were slightly confusing to me.

My wife and I get travel insurance through you on all our overseas trips. It would be helpful if you allowed the creation of accounts on your site so we wouldn't have to re-enter all our information every time we buy insurance for a trip. That would also allow you to create a loyalty program that rewards your frequent customers.

The experience I had purchasing the Travelex insurance was easy fast and took me less time than I had anticipated and was a fair price as far as I was concerned. I am going to hope if I need to cancel my trip that the results with doing that will be as painless!

Insurance was easy to purchase online, but we have not traveled yet... so we have no knowledge of how they would handle a claim. We were looking for a plan that would give us security before and during the trip. Hope it works out.

I was looking for reasonable insurance for the trip we planned to ride the train across Canada and then cruise Alaska. I planned the entire trip myself. We have wanted to do this for years and didn't want to risk a major event ruining our big plans. The trip is expensive and pretty much once in a lifetime for us. Travelex insurance was the right level of coverage for a reasonable price to give us some peace of mind for our big trip.

Top notch. You have this process very quick and easy. I have used you multiple times and I have always been more than satisfied. Your simple online entry forms and explanations of all important points of the product are complete and very helpful.

We've been buying travel insurance for years. About seven years ago a friend who's a travel agent recommended Travelex's Travel Select. Last year, for the first time, I had to file a claim for a cruise ticket that was paid in full and nonrefundable. We had no idea what to expect, but we were very pleasantly surprised. The process was reasonable, straightforward and businesslike. We were reimbursed every dime we'd paid. It was even timely. I have nothing but praise for Travelex's service. I would absolutely recommend it to anyone -- and already have. I'm happy to have a chance to say "thank you."

I looked up couple of travel insurance companies online, before deciding on Travelex. They had more coverage at a much more affordable price than the rest. Online sign up process was easy, efficient and fast. Would use them for all my international travels and I do recommend them.

The agent was very friendly and explained all my options and purchases with this plan. I was surprised that $20 round trip would cover so much, including missed or canceled flights, medical and other issues. That's all I have to say.

Did not have to use it, but it was easy and quick to sign up for and was nice to have the peace of mind to have it In case I needed to use it. I felt like there was a good explanation of the process to take if you had to file a claim.

From an ordering perspective, the process was quick and easy. Fortunately, I didn't need to use the insurance as the trip went off without a hitch, so I can't rate their response to claims. However, if it's as easy as the purchase process, and the low cost, it's a winner!

The plans were clear and concise and easy to read. It was very helpful in making a decision. Travel insurance is difficult to compare and decide on plans, often times you do not know or have ever heard of the companies offering it. It was nice to actually recognize a company.

My husband was hospitalized for four days with severe food poisoning in Chiang Mai, Thailand. Travelex was extremely helpful while we were in the hospital. We missed our flight to our next destination in southern Thailand. Travelex offered to help us cancel other flights we missed. I didn't ask for a hotel for me to stay in during this time because the hospital provided me a bed to sleep in his room and help take care of him. The hospital was nicer than most US hospitals I've seen.

I agree with some comments shown in the guidelines that "less fluff" would be better for me to get thru the sign up process and to be able to easily print a simple copy. Other than that, signing up was acceptable.

While on vacation we had an issue where my wife's sunglasses were stolen. We were even able to catch the guy who did it on camera at the restaurant we were eating at. While there was little that we could do legally to retrieve the item, I was reassured by the fact I bought travel insurance which covered my items. Unfortunately the fine print labels key items such as eyeglasses un-insurable. If I had read all the items that were not going to be covered, I would not have purchased this plan. They should be more forthcoming about what is covered and what is not.

We found Travelex to be very easy to use over the internet. We have used them before and have had no issues or concerns with the company. We had to call them once and the person we talked to was very professional. Polite and answered our questions. I would recommend Travelex to anyone traveling.

Travelex's website is easy to navigate. The coverage options are clearly stated. Using Travelex provides the necessary coverage. We have used Travelex in the past. Fortunately, we have not had to file a claim. If you have elderly parents/relatives who may pass unexpectedly, I wholeheartedly recommend Travelex coverage.

I did a lot of comparing before I purchased the Travelex Insurance policy for my upcoming trip. Not only did they offer the best price, but the policy had the best coverage limits in every category. The strongest competitor was Allianz Global Insurance, which I have always used in the past. However, I am now very pleased with the policy limits and price with Travelex. I will continue to use Travelex for future trips.

Making this purchase for our cruise coverage was so easy. After checking other sites, I found that Travelex Insurance had the best price and was the easiest site to navigate. Now, I know exactly where to go for travel insurance for my next voyage.

This is the fourth time I purchase insurance for a trip. The site is very easy to use. You never know when you need it. My friend got sick on our last cruise, and as you can imagen the cost was very high and the insurance covered it and paid within a reasonable timeframe.

Getting the quote was very easy and the value for the money was great compared to some other plans. The plan provided all the necessary coverages at a great price. Coverage for pre-existing conditions for example was very important for us to have and this plan includes it at no additional cost.

Our experience was good. We use travel insurance regularly but typically one of your competitors. They've always been good to us, even through some minor claims. However, for this trip their prices were too high. Our experience, and your reputation, are good so we went with you.

Please fix your web site so it will WORK for those with Google Chrome as their primary browser! Don't tell me to delete cookies etc and refresh--I know web sites and there's a problem with the way yours works with Chrome--I had the same issue months ago when I used Travel Ex to cover a trip in February--for god's sake fix this! I have exclusively used Travel Ex in the past and have great experience with filing claims and what is covered. I am, however, re-thinking this if I have to go to the trouble of changing my primary browser to something else just to book on your site!

The company did respond in a positive manner and I will be submitting a claim and see where it goes from there for the 2 days as I did upgrade my insurance when I initially purchased the policy. Again, the issue was with the claims part of the company/personnel and not the insurance or the initial person who answered the phone and assisted in giving me the number and transferring me to the claims dept./company. That portion was excellent.

I have used Travelex currency exchange services before but did not realize that they offered travel insurance packages as well. I was investigating travel insurance options for an upcoming vacation in Europe and noticed Travelex as a provider. I compared the coverages of several providers and Travelex stood out as the best choice in regards to being the most functional with a high price/value offering. In addition, the Travelex online purchasing process was quick and simple - very user friendly. It also presented the coverages in a well defined and easily understood format.

I found the website easy to use to see my options and choose the one that worked best for me. I was able to enter data and order insurance without any issues and got immediate confirmation. It was very easy for a first time user and I would recommend this site to others.

The Travelex website is easy to use, and the various travel insurance plans are thoroughly explained and easy to review. The various travel plans are tailored for each individual traveler, and are also geared to the specific trips a traveler plans to take.

I purchased my policy online. The process was quick and simple. I had heard about Travelex Insurance from my Berkshire Hathaway broker. Then after purchasing a trip from Our Gang Travel they gave me your brochure. I like that the process was painless and simple.

I filed a claim 5/29/18 and still have not heard on a decision. This is not acceptable and your company should settle claims much faster! When I filed the claim I uploaded all the forms and supporting documents as requested.

As always, the website was easy to use, but I did have a slightly different circumstance this time so called the Travelex assistance line. The agent was very friendly, professional, and extremely helpful and I had all my questions answered in a very short time. Travelex is by far the best travel insurance company I have had the opportunity to work with.

Flight Insurance only - Quick, easy and reasonably priced. Reputable Company and trusted worldwide. That is why I use Travelex. Assured of coverage and I have a peace of mind when flying that in the event, GOD forbid, at least I leave financial security to my Love ones. It's worth the purchase (security) even though people believe nothing will happen; I just think it's better to be safe for a few dollars than not.

It was very easy to purchase my Travelex policy online and read the options available in my state. My policy was clear on the contact info should I encounter an emergency on my trip. I was also able to assist my family in FL with purchasing their insurance.

I am a frequent traveler but have only made 1 claim which was handled expeditiously and professionally. My wife and I were returning from a cruise to the Svalbard Archipelago 2 years ago, and our charter flight leaving Longyearbyen was delayed many hours. This resulted in us being diverted to an airport in Northern Norway, and missing our flight home from CDG airport Paris to Miami. We had to purchase a return ticket the following day, incurring hotel and airline ticket expenses that were not cheap. Travelex rapidly resolved this claim in a satisfactory manner.

Highly professional service and easy to sign up. I have used before and was pleased with easy signup. Price was competitive with other providers of this type of insurance and that was important also. I have recommended to others in the past.

It was very easy to do this online. Before I purchased online, I had some questions. I spoke to a to lady (I think her name was Kelsey) on the phone and she was so helpful and kind to talk to. The price was most reasonable too.

When I called for clarification on various policies, I had difficulty getting clear answers to specific questions. The person I talked with was focused mostly on up-selling. Her answers were vague and she kept repeating that a more expensive policy was "best," without providing the type of detailed information that would allow me to make my own decision as to what was best for me.

First of all, getting rid of the yearly policies was a REALLY bad ideas for business travelers. Nevertheless, we went ahead and purchased a single policy for a roundtrip overseas business flight. For AD&D only. When his boss decided at the last minute to extend the trip from June 8th until June 15th... totally out of my husband's control... they told us there was NO WAY to amend the insurance. Really? So Travelex is happy to take your money for a Roundtrip flight... but Heaven forbid you need to amend your return trip home. We used to use them for years. Now we are DONE.

Easy quote and purchase - I have heard only good things about Travelex especially from a lady whose husband became ill on a cruise and they needed to use their insurance. She was extremely happy and only had good things to say. I have bought travel insurance previously but fortunately have never needed to use it.

I did not have to use the plan but the coverages for the price were excellent. I had the peace of mind I needed to purchase the trip knowing that issues with my carriers and providers would not cause me to lose financially. Likewise, having the security of knowing that we were covered medically for services and evac was also key. In the past I experienced an acute injury while traveling internationally that required surgery, so I understand the value first hand. Great job.

I e-mailed several questions I had about your coverage for an upcoming cruise around the Greek islands and received a personal response that was detailed and answered my questions fully. I hope we won't have to use the insurance, but I feel confident Travelex will respond quickly if we do.

As always, it was super easy to apply for Travelex Insurance online. There are side by side comparisons so you can decide which policy fits your needs the best. It is very affordable for the protection offered. Now we can relax and anticipate our upcoming trip.

We have travel/cruised twice a year for the past 6+ years and being in our senior years we ALWAYS purchase Travelex Insurance. While traveling with friends a few years ago, whom we encouraged to also by Travelex insurance, they experienced a medical condition that left them disembarked in a foreign country. Travelx served them well, very well indeed.

I made a mistake when I listed the cost of the trip and I contacted them right away. They immediately rectified the problem and saved me some money. I have also used them and had a hospitalization and missed our flight home. They took care of all expenses and got us home (yes, to our door) and I had our money in two weeks from filing papers. I use them for every trip out of the country and “don’t leave home without it”!

I was very content with Travelex Insurance, for the peace of mind to travel. I had a dental problem in Bogota and I was refunded immediately upon my return. Another time I got sick in Dubai and again when I returned I got paid right away. I always recommend Travelex to my friends. Thank you.

My only comment so far is that I had to purchase the policy online because I couldn't get thru to a real person. Kept getting the "all of our agents are busy serving others" message. Other than that, the coverage seems to offer the best price/coverage compared to other policies. Can't vouch for what it's like to make a claim because I haven't taken the trip yet.

I have never had to contact Travelex with any issues but getting set up has always been easy. The site is clear and simple to navigate. You were highly recommended to me by the Society of Teachers of Family Medicine.

It is not easy to locate the page of the Flight only Insurance each time I tried to do it. If you can add an easy to find link, it would be a big plus for anyone who tries to purchase the Flight Only Insurance. Thanks.

Have used your services many times. Your rates are fair and we have been lucky not to have had any issues with our travels in the past. Hopefully this continues with our latest policy in July 2018. Your website has been easy and quick to use. Will keep using your services in the future. Thank you.

I have been using Travelex travel insurance for almost 15 years and have used your website almost that whole time. I find the site easy to use and very straightforward. Never had any problems. You guys do a good job. Keep up the good work.

Now that I've aged out of MedJet and World Nomad travel insurance at age 70, I decided to choose Travelex based on reviews from several travel websites. Purchasing my policy was very easy and went without any glitches. Since I haven't actually taken my trip yet, and so haven't any experience with making a claim, I can't comment on that aspect of the service. But I feel like I have good coverage should anything go awry.

I have always been impressed with the service provided by Travelex, from my trip to Czech Republic, to Peru, to Thailand and other destinations, Travelex have been my companion. I have told all my traveling companions about the wonderful service and the quick response of Travelex. Keep up the good work.

The service was easy to access, easy to understand, and straightforward as to the pricing and coverages. The website was much more organized than I had experienced with other carriers. The premium appears to be a reasonable one with excellent coverages.

I found it misleading the term "upgrade" regarding auto insurance. It seemed to me that "upgrade" implies you already are covered to some level with car insurance and "upgrade" means if you wish to get additional coverage. I was not able to speak to anyone over the weekend to clarify as the help desk was not open. It seems very expensive (over $700) for my trip.

We have not had to use Travelex on this trip (Flight and Cruise on NCL). However, Travelex is always highly rated and we like the fact that the plan we had is not secondary to any other insurance. That means we don't have to file for a claim twice only once.

Glad we didn't have to use it, but easy to purchase! The forms were easy to fill out, and I appreciate the price as well. I've used this on two trips now, and for a group of 2 travelers it's affordable. I tried to look at the cost for a larger group with two travelers in their 60's, and it was prohibitive. We'll still continue when just the two of us are traveling.

Did a little bit of research and google search online along with reading reviews before doing a comparison of coverages vs. prices. I was trying to compare independent companies and products with what the river cruise line was selling me. We looked at 6 in-depth and decided on Travelex because it had the best intersection of our needs, good reviews and decent prices!

I didn't need to contact Travelex after my trip, but it was nice to know I had insurance if necessary. The Travelex plan covers all the things that concerned me prior to going, mainly, an unexpected accident, and I felt more secure having it.

It was not a problem to tell what I needed and none to get what I wanted. One of the easiest travel ins I bought and to get cancel any reason ins as well. There really is not any reason not to buy ins. through this company.

I have purchased many Travelex policies in past years. Many time I have not purchase the trip cancellation part of the coverage. I did this by filling out all the information on the first page, then going to the second page and checking the box that said "delete trip cancellation." I attempted to do the same this time but could not find the box to check to delete the trip cancellation coverage. I looked everywhere, and filled out the form a few times to be sure I wasn't making a mistake. Finally, frustrated, I call an agent. He told me that the company had switched carriers last November and changed the way coverage was ordered, and that the checkbox was no longer used. He instructed me to enter one dollar as the cost of the trip, which I did and got the policy. I believe you should have explained this change on the first page of the application to keep from causing the frustration I had.

After I ordered a policy online, I was unsure I had done it correctly since it involved a move and potential change of address before the travel date. I called and got great, prompt customer service on the phone. Made me feel good about the company.

It was easy to book but what I wasn't sure when I booked was if I should include cruise excursions and dining plans in the amount of the itinerary or just use the base cost of the cruise. Other than that it was easy.

The Travelex customer service person was very cheerful, knowledgeable and professional in answering my phone questions prior to ordering my policy. I have confidence that if needed, I will be in competent hands. Prior to my vacation I will probably have a few more questions.

Not happy you don't covered Puerto Rico anymore. For the last several years I have been buying from you the insurance travel for my mother. It was very upsetting for me when I was going to buy her this year insurance and you don't provide this service anymore.

It was recommended by a friend to use Travelex. I used it two years ago and decided to use it again this time. It was quick and easy to get the coverage I wanted. I would use it again in the future if needed.

It was very simple to get the quote online, compare the coverages and purchase the desired coverage. Your website is very easy to navigate. The final documents are then sent to my email for me to save. Couldn't be any simpler than that.

We have purchased your travel insurance for several years for all our travels. Your sales people have always been very helpful. We have never had to file a claim but we feel confident we would be very satisfied and our claim would be handled honestly and professionally.

I definitely appreciated the very efficient signup process, rates were reasonable too. A bit of peace of mind that the policy is underwritten by Berkshire Hathaway Specialty Insurance, a known and respected company. Thank you for the good service.

We feel much safer traveling with your insurance to back us up. During one trip we were robbed and Travelex replaced the items with no hassles. Many people do not understand the costs to "get you back home" if you are sick or injured in a foreign country. We use your service on every trip and would recommend for travelers.

Travelex made the claim forms and application process so simple. The BEST part was the speed with which I was reimbursed for my trip cancellation. Travelex will always be my #1 insurance company for travel. Thank you so much for the pleasant and satisfying experience.

The Policies were written in a manner that was fairly easy to understand (unlike a lot of insurance policies). The website was easy to use and it didn't take long to find what we needed. Travelex was recommended by a friend and we will recommend it to others.

Before booking my insurance on-line, I called into Travelex to speak to a representative and ask questions about my trip with a non-related family member and how the coverage would work. The agent was very knowledgeable and was able to address all of my questions. She offered to book the insurance then, but I opted to do it online instead.

Travelex Insurance Services has provided me with the coverage I need for my upcoming travel adventure-of-a- lifetime, which is, participating in the YIVO (Institute for Jewish Research) unique tour of Jewish Galicia and Ukraine to experience the landscapes, environment, and culture that influenced artists and writers such as Shai Agnon, I.L. Peretz, Isaac Babel, Bruno Schulz, Paul Celan and other poets.

This is my third time using Travelex. It is always a pleasure to use. Easy to fill out and coverage, to include the per existing conditions, really meets my needs. A few years ago I had a relatively small claim, and it was comprehensively paid, quickly, and without a fuss. I gladly recommend your outfit for travel insurance.

To this date I still do not where or if I am getting anything from anyone. Response was extremely slow and could not be less personal. Your phone poor hold times are absolutely outrageous. I find it interesting that you would send out a SURVEY. Why would I want to on my next trip pick your insurance company?

Was easy to compare with available competitors online and make a decision. We have used them in the past with excellent results when we missed our flight out of Calente, Argentina back to Buenos Aires. The new trip coverage was cheaper with same coverage. Past experience made it easy to choose!!!

I have been purchasing travel insurance through Travelex since 2010. I travel internationally at least once a year and I never leave home without it. I know that I would rather have it and not need it, than need it and not have it. It gives me peace of mind every time that I travel.

Selecting and purchasing travel insurance online has always been a straightforward experience. I always chuckle when I receive this survey since real product quality is yet to be tested as I have not filed a claim. Fortunately, after thousands of miles of travel domestically and overseas, I have yet to require filing a claim. I am hoping probability stays on my side in the future.

The process for choosing and purchasing my travel insurance was very simple and straightforward. It was clear what the coverage was, and the way it was listed was helpful. I believe I received good coverage for the money, and I would go to Travelex again in the future.

Made everything easy. Thank you for such an easy website to the traveler who has virtually no experience with getting travel insurance before. I am totally new to booking my own flights. This is the first trip where I had to get my own travel insurance.

We purchase our Travelex Insurance online. The site was easy to read and understand. All information was clearly presented with side by side comparisons of the different plans. Payment with a credit card was easy as well. This is the second time we have used Travelex for our travel insurance.

I used Travelex last year and had a claim which they processed and paid me without any issue as I had all my receipts. I am using them again for my current trip. The price is very fair. I recommend them for your Travel Insurance.

It was extremely easy to order Travel insurance. We didn't have to use it while travelling abroad, thankfully, but it was very inexpensive, so not a waste of money. I was even able to order travel insurance for my husband after he'd already started his trip.

We didn't want to spend the money but have always gotten the trip insurance in the past and always figure it's worth the price for the peace of mind, so we did it again. Travelex makes the experience so easy and painless and you know exactly what you're getting into.

I've been purchasing travel insurance for international travel for many years through Travelex, and have overall been very pleased with the coverage, rates, user-friendly Website, and ease of access to estimating plan cost and purchasing a policy. Rates seem to me competitive, and coverage sufficient. Thank you.

I put my birth date in many many times and it would not accept it. Also the entry after the birth date it would not accept. Can't remember what that one was. I ended up having to call my Travel Agent to enter the information for me. Our trip includes 9 people and at least 5 of them experienced the same problem and ended up calling our Travel Agent. This needs fixed. I use your company and it is recommended by my Travel Company.

Very easy to purchase. We have not taken our trip yet and I have not made any claims, so I can't rate that aspect of the policy. I bought on the urge of a relative who did have insurance and had to cancel a trip due to illness and only suffered a small loss on the trip because the insurance covered most of it.

Travel plan was for 4 individuals... We did not experience any problems in completing form and submitting info for purchase of insurance... Selecting plan was easy too. Purchase and receipt of plan was done in order and timely response... plan to go with Travelex again on next trip.

Easy, fast and cost effective way to buy travel insurance. It's also a trusted company belonging to the Birkshire-Hathaway family group. The online process was easy to complete, the plans were easy to select and the processing time was quick and efficient. I am happy to recommend Travelex for all of your travel insurance needs.

My wife fell sick in the Alaska cruise in July - Aug last year and we had to go to Emergency at Juneau. We filed the medical expenses claim after return. Travelex reimbursed the appropriate amount without any hassle. We traveled to Italy in Nov 2017 and bought travel insurance from them. We are going to two trips this year and already bought insurance from Travelex.

I have used Travelex in the past and have always been happy with their service. They are inexpensive compared to other companies and it's easy to purchase and understand their policies. I will continue to use this company for future trips!

I was very pleased with prompt response and reimbursement of my bill. Printed all the necessary papers from website to fill out and Dr. had provided me with all her paperwork, so very easy to scan everything and submit online. Received satisfactory response next day.

HORRIBLE SERVICE AND WILL NEVER BUY FROM TRAVELEX AGAIN!!! Wait time on the phone is long. Other travel insurances have no wait time. Berkshire Insurance Company is horrible. Totally different comments and answers from Travelex company employees and the insurance company employees. Get on the same page. Don’t have two stories and answers. Also, Berkshire insurance company has no definite answer in what it covers. “Maybe” and “depends” are its favorite words. Will never buy from Travelex again. It actually deserves 0 stars but I can’t put no stars.

Agent was very helpful, answered all my questions, and was very meticulous in rechecking all Information I submitted. Sarah was able to provide me with the policy I was looking for. I would definitely use this company again for future traveling.

I emailed what I believe are all of the documents necessary to file a claim for trip interruption claim over the weekend. I’ve left two messages for the person handling my claim. I have not received any response. I am surprised and disappointed.

Obtaining a quote and purchase was easy. My trip is not until June. We will have to wait and see what happens if an issue should arise. I choose Travelex due to its high ratings and easy access. The policy details are clear.

Sign up was smooth and easy. We preferred reviews we read about people's claims experience with you over what we read about other companies. Rates were comparable. Of course, the proof is in what happens if we actually need to use the insurance. Wish us luck!

We have used Travelex for our travel insurance needs several times, and will continue to use them. I have a pre-existing condition, and if we buy the insurance within 21 days of our deposit on the trip, we are covered. The peace of mind that this insurance gives us is great. And the cost is comparable to other travel insurance, we have found.

I have only recently purchased trip insurance and it is for a trip we will take in the fall 2018. So, I can only comment on the pre-purchase and purchase experiences. Generally, I think your website provides useful disclosures about what's covered and what's not and provides clear differentiation of the various products you offer (basic, select, etc.). It was good to be able to download and read the policy before committing to purchase. Purchase process was straightforward. One of your strong assets needs more prominence on your website: the insurance is underwritten by Berkshire Hathaway. Insurance is only as good as the underlying insurer and Berkshire is the gold standard.

I have used your company in the past and have been very satisfied. Have had to use your services once on a trip and found Travelex very helpful. It was easy to go online and order this insurance. I would recommend it to anyone who travels a lot. Thank you for your help.

Insurance for tour to Egypt, Jordan, and Israel - I telephoned your business number, and had the good fortune to be put in contact with the most pleasant of young ladies. She handled the business at hand in a most pleasant and professional manner. It was a pleasure to do business with your company. My wife and I would recommend you highly to our friends. Thank you.

Very easy and affordable to purchase vacation insurance. Hopefully this will not need, but provides peace of mind should anything go wrong on during our vacation travels. The most important peace of purchasing travel insurance is the medical portion provided.

In October 2017 I traveled to Africa for vacation and knowing that something always happens I purchased this travel insurance through my travel agent at a cost of about $500 per person. When Mozambique air canceled my flight from Maputo to Inhambane due to what the airline called operational reasons, I was stuck in Maputo and missed a already paid for and non-refundable night at my five-star resort in Massinga. Mozambique Air would not provide a specific reason for the cancellation but we were told by the hotel that we had to stay at that they have been canceling flights for this route for several days.

Buying the policy was really easy. Your website was the most organized of the ones I visited. Your costs are in the middle. Here is the catch. Anyone can sell a policy. Let's wait until there is a claim (I hope there is not one) and see how this goes.

I signed into your system multiple times and could not complete my order. Then when the system would work it would upgrade me from basic and charge me extra. Is this a scam to get money from people for an upgraded plan when they think they are getting the basic plan? This happened repeatedly.

I read the material online, I came up with a number of questions. I waited online maybe 4 minutes or so and the young lady answered all of my questions to my satisfaction. It is the second time I have used Travelex on international flights. Truthfully I can't say how happy I am with the back-end as I haven't experienced a claim but at least the front end experience is good.

I actually have experience with Emergency Evacuation and Medical Repatriation under a policy with another company, but arranged by On Call International. My wife broke her leg in the jungle, had to be transported to a local hospital for surgery, and was in the hospital for 12 days. When she was released, she was basically immobile, and needed a medical escort to help transport her home. The policy covered the expenses and On Call made all the arrangements. Over the past year, I have used Travelex, mainly because Travelex would cover exactly this situation and includes assistance from On Call.

We had to cancel our trip because of a problem with our accommodations and were unable to find another place to stay, TravelEx promptly refunded our money. Very professional and nice people with which to work. Will use them again.

Perfectly satisfied with order experience; like clarity of presentation. Suggest reading the insurance details, particularly given separation between Berkshire and Travelex components. Am a prior purchaser of Travelex Insurance as well.

The website was easy to use and the rates seemed reasonable. The steps in the process were clear and check out was quick. Travelex was recommended by my tour company, and I can see why. The real test will come if I ever need to use it!

Our tour operator advised us to secure trip insurance prior to our departure. We were able to get valuable and clear information from the website as well as being able to talk directly with the company. Signing up was an easy process and the plan we chose was very affordable. Fortunately we did not require their services but we had peace of mind if we needed to.

I first purchase Travelex Insurance when three of my children went away to sleep away camp for the first time in their lives. My daughter became extremely ill, picking up a bacteria in the lake. Travelex was a life saver. They covered so much more than I even knew I was covered for. I now insure EVERY trip I take with them, no matter how small. Unfortunately I had another claim when my dream trip to Aruba had to be cancelled the day I was supposed to leave on it, my uncle passed away the very same day. Travelex is a dream! I recommend Travelex ALL THE TIME to all my photographer friends who travel frequently. One of them, who came down with pneumonia two days before her photo trip to Cuba, is still thanking me! You can trust Travelex. I purchase the Travel Select policy every time.

Travelex is our "GoTo" vacation insurance choice. Unfortunately we have had to report loss and damage and Travelex has always been fast and fair. We recommend Travelex to all that are planning to travel and will continue to refer Travelex going forward.

I like the fact that Travelex is primary coverage with no deductibles and has higher coverages even with Travel Basic. What I don't like is that the rate appears to be much higher for folks over 65. My husband and I are in excellent health and feel in fact we are healthier than some 20 year olds. In our opinion this is the only downside to buying travel insurance while in your 60's. Spending over $400 for a policy for a week long cruise seems a bit high.

Several week ago, I filed a form with all the required supporting documentation for expenses incurred when our trip was delayed. I have not hear from you yet. Seems I should have heard something, even that you received my claim.

I have used Travelex several times due to your good reputation for handling claims but have never had to file one myself. Two concerns: 1) the cost is getting too high and possibly non-competitive, even without the Cancel-for-any-reason option; 2) the policy details are plainly too long to print and carry on the trip so try to condense them and reduce the legalese. Without these fixes, my continued use of Travelex is in jeopardy.

Have used Travelex twice. My experience is that you have to "jump through certain hoops" but if you do so, they are very fair about paying whatever parts of the vacation were missed. Both times it took sending additional documentation from additional outside agencies, but both times a fair compensation was awarded.

I used your insurance in the past, but I have not had to make a claim as of yet. The online experience was easy and your prices are very competitive. Also I based my choice on reviews I saw on the web.

I have been trying to find out if our policy covers helicopter rescue. We will be in the Himalayas and will need this service. So far, the 24 hour phone number (outside of the US) on or off policy info is not 24 hour (7-8 M-F). The rep we’ve spoken to in email gave us no option for upgrading our coverage and certainly didn’t advise us on whether it was covered with or current plan. So far, I’ve gotten a claim form. That’s it. I need a bit more from my travel insurance company. Like a phone number to call or information about our coverage. You are the lifeline here. Please get back to us as soon as possible.

Our family went on a trip to and it cost a lot of money. We took insurance out on that trip. We did not have to use it but we were glad we did. So now we are taking another family trip and I was referred to you. Your rates are very reasonable and so we booked it. Our trip won't be for a few months but I am glad we have insurance with you. In case we have any problems I know you will be there for us.

I have purchased travel insurance from Travelex a number of times. I usually shop and compare other travel insurance plans as well, and Travelex always seems to be about the best cost to coverage. Also I trust the Travelex brand.

I've used Travelex several times before for travel insurance. I was pleased with my experience when I broke my arm in the middle of a bike trip and couldn't participate. The charts were easy to read and understand.

I have used Travelex for groups before and done it with an agent. I did it myself this time but there was no group option available to me as I could not meet the minimum requirements. These minimum requirements are excessive. I run 1-3 trips a year of 30-60 people. Since I had no group option I had to enter 52 individual entries, 52 payment information details and review 52 payment transactions. This also meant downloading 52 confirmations. Other sites offered a group option but were much more expensive. I would love if Travelex could offer a group option to those other than agents.

This is easy to purchase, nothing complicated. Minimal coverage to full; You choose. Actually had to use it once, years ago. They responded well. Don't leave home without it. With the world the way it is, ie interruptions related to sickness, scheduling issues, weather, incompetence, lost luggage, terrorism, family emergencies, etc., you should always try to cover yourself. This is your plan B!

Easy to get a quote. Company was highly reviewed online. Online reviews changed our choice. Several questions quickly and expertly answered by agent over the phone. Only complaint is long waiting time on the phone for an agent. More than 10 minutes on the phone waiting.

Your company is who Worldmark recommend for my upcoming trip. Prices seem to be based on a person's age, not on health. I think that paying almost $700.00 for the same coverage a much younger traveler would pay roughly $300.00 for is outrageous. But because I wanted to be covered I paid the price.

Travelex makes it easy to order your travel insurance on their site. I covered my whole family at a fairly reasonable rate. It includes ER medical and repatriation. I've bought before from them. Luckily, I've never had to use the policy. You buy it for peace of mind.

I have used Travelex for years. Our travel agency in 2010 suggested we use your company. Over the years I have only had one claim. The claim process was easy. I hope I never need to file a claim again, but I know that I have the peace of mind that if something would happen, I’m covered. Thanks for being there.

Your rules are your rules, requirements are your requirements. But thought you might look into my situation and be more considerate. After all my baggage was delayed 4 days and sent you proof of that. Baggage was delayed and was not able to get to town to actually purchase anything at that time. Was given clothing from other people and I said I would replace it once I get reimbursed. Was out in cottages about 10 miles from town with no transport.

When I bought insurance last year to go to Portugal it was around $40.00. This insurance to Italy was double the price around $88.00. It wasn't clear what the difference was or why the rate was higher. Please let me know. Thanks.

I was injured and hospitalized in a small local hospital while traveling in Greenland last July. I had purchased trip insurance from Travelex. Through the company I was able to arrange a prompt medical evacuation from a remote village via helicopter and Lear jet, all covered by my policy. After returning home, Travelex promptly and professionally processed my claim and issued a check covering additional expenses. I have been a regular purchaser of Travelex coverage over the years, have had similar positive experiences in the past, and have recommended the company to friends.

Last year I had to cancel a trip because my spouse had a stroke and was unable to travel. I had started the process when she unexpectedly died. I received my full refund. Everyone I spoke to was very kind and understanding. I am planning two trips in the next 2 years and have purchased Travelex insurance for both.

I have used Travelex on several occasions and always found the website easy to navigate. When I have had questions the customer service representatives have been knowledgeable and professional. I would not hesitate to recommend Travelex to friends. I wish policies were available to US citizens living abroad.

We have used Travelex Insurance for past vacations and this year decided to use them again due to their good price, seemingly good coverage, and friendly service. Travel insurance is a must for our family and we never book a vacation without it. I purchased the policy in July for our December vacation to Mexico. In October we found out we were pregnant. The pregnancy was confirmed to be 8 weeks gestation in November.

Easy to understand website and it was easy to sign up for the insurance. Medicare doesn't cover us when we are outside the United States, so it was nice to have health care coverage. We had no claim, but having the insurance gave us peace of mind when we were out of the country. We will buy again for our future trips.

I had a good experience with this travel insurance company. I had several questions that needed to be answered before my purchase and the company representative was able to answer my questions to my satisfaction. In light of that I bought the insurance. I felt good knowing that I would be covered during my trip. Fortunately, I did not have any trip issues and therefore no claims. I will most likely use this company again.

Very helpful personnel and knowledgeable with patience. I was guided through the process and had all my questions answered. Everything (the process and the benefits) was explained to me with all the possible options available for the coverage that I was looking for. Thank you.

Two days ago we had to cancel a trip to Disney (3 hours) after making our reservations and purchasing travel insurance. Travelex is demanding a Doctor's note to honor our insurance coverage. Absent a note from the Doctor, they will NOT refund our money. Does anyone else NOT have time for this nonsense? I'm sure our family Physician feels the same way! Don't waste your time or your money with Travelex.

Otherwise have been buying your flight insurance since 1971.

Had a claim with Travelex in the past and had excellent service. We are glad to be a repeat customer with the order we placed last week. One good turn deserves another. We have also recommended Travelex to our traveling companions.

Although our six week European trip does not start until April 14th of 2019, Travelex was extremely prompt in sending my policy to me and I am pleased that we have coverage as one never knows what will happen on a trip. We usually don't have any bad things happening on our trips, but have had the occasional mishap, and it is really good to know that we are covered.

This is the second time we have purchased insurance from Travelex. The first time we ended up using it and had no issues at all. Great people to deal with. We did not need to use the insurance the second time. We will not travel without it. We have also got our family to purchase insurance thru Travelex for their big 2 week cruse they just went on. Thank you.

We purchased Travelex insurance for a European trip 3 weeks before we were due to leave and about halfway through completing our trip hotel bookings. A week before we were due to leave my wife experienced prolonged dizzy spells and nausea. She'd had these before but they had always cleared up after a few hours. This time they continued for days so we went to the doctor who (for the first time diagnosed "Meniere's disease and recommended against travel). Travelex denied our claim. Be aware of the fine print - if you see a doctor for any reason within the 60 days before your departure date they will deny coverage. When I asked, "Can you at least refund our premium since you declined coverage and had no risk?" Their answer was "nope - read the fine print". My advice? Don't waste your money!

I had to consult a doctor for pain in a previously broken hip. After consulting a doctor for pain in a previously broken hip Travelex reimbursed me for the cost without any difficulty. Thank you for the prompt acknowledgment of the claim.

My only comment is in the quotation process. I reviewed your literature and price chart before I received the quote. The quote was quite a bit higher than the rate chart showed. When I asked why, they explained that due to the length of my trip, there was an additional daily charge. I accept the explanation, but I wish that was explained in your brochure or on the quotation. I had to request an explanation from your site. Thank you.

I am really please with the services I receive and I sell to my clients. As a home base agent, I appreciate that I can supply my clients with assurance that their travel vacation is covered thereby giving them a peace of mind.

We scheduled a trip to Croatia for mid-September. Unfortunately, Hurricane Irma had other ideas. After a mandatory evacuation and no admittance back to our home for over a week, we came home to find a 100 foot tree on our house. We were scheduled to leave the next morning. I called immediately to let our tour company and Travelex know the status of our home. We submitted our documents about the cancellation and about 3 weeks after the Hurricane, our claim was approved and check sent. Now if only the Homeowner's insurance worked this well.

Making the claim was easy. Getting reimbursed was fast. The only thing that prevented me from giving a 5 star rating was I asked for a hospital and the one that was recommended to me had staff that did not speaking English. I should have been told to go to the University Hospital where the staff spoke English.

Though I didn't think vacation insurance was necessary, after one experience where I actually had to use it, it's now part of my vacation planning! Thanks to an incident where my mom got sick on a cruise and we relied on the insurance, it was indeed a Godsend! From that point forward, I have purchased your insurance religiously when I'm planning a big trip. Thanks for the ease with reimbursement for the aforementioned incident and I hope I never have to use you again... Though I will have it just in case. ;o)

I have not used my Travelex policy yet because my trip will occur in Nov/Dec 2017; so no experience to report. However, I found Travelex offering and policy choices to be thorough and complete, very professional, and reasonable in price. I hope/expect that any issues that arise whereby I need the benefits of your policy plan, will be administered and provided in a manner befitting the quality of your offering and presentation.

I found the policy to misleading; in reality there was no coverage for me even though my bag which was delayed 4 days--the luggage started out in the coverage period. Evidently since it was bound for my final destination, the coverage stopped at midnight of the coverage. The sundries etc that I was forced to buy--about $60-- had to be out of pocket. Policy is unclear for the consumer.

Online process was easy to use and very clear. Information and confirmation were available virtually immediately. There is a handy "wallet card" on the Confirmation of Coverage document that is designed to print two-sided for cutting out to use as a summary card on your trip.

Easy to purchase. Affordable for such great piece of mind. Website was easy to navigate. The options offered were wide and diverse. There were choices for any type and amount of coverage you want. Beneficiaries were easy to name and prices are fair for the level of coverage you receive.