Travelex Insurance Services Reviews
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About Travelex Insurance Services
Travelex Insurance is a provider of travel insurance and emergency travel assistance. Like other types of insurance, it allows travelers to pay a premium for a specific level of coverage and then file a claim if they have an emergency while away from home. There are different coverage options, including flight insurance and specific coverage for business travelers.
- Coverage for traveling minors
- Offers customizable plan upgrades
- Five insurance plans to choose from
- Pricey service
- $500 max per lost/damaged baggage
Travelex Insurance Services Reviews
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- 4,880,885 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed March 9, 2023
My flight has delayed, and cancelled for almost three days. On the way To my destination, I lost two luggage and provided evidence that I have reported to the Airlines. After two months review, they offer me nothing, but $25 for the delay part. The worst service I ever had in my travel history.
Reviewed Aug. 8, 2022
We have purchased Travelex more than once. Viking cruise Paris to Normandy. My brother got an infection, wound up in Intensive Care Unit American Hospital in Paris for two weeks. WtP is supposed to provide medflight. We have bed in Boston, we have French and American doctors have talked Fit to Travel forms, etc. Everything but they want records from his PCP and 5 times they have requested records, 5 times rejected for wrong dates on request, "crooked" fax, Did not fax signature page. Trying to get from MGH Brigham Medical Records. Have been on phone for 3 days and cannot get request filled. It is a Nightmare.
Reviewed April 25, 2022
Applying for coverage was easy online, they get their money right away. But trying to contact them later to make changes was nearly impossible. I've called three times and was put on hold more than 20 minutes. I finally just hung up, getting tired of listening to the noisy scratchy pre recorded dialogue, sounded like a damage vinyl record. I don't recommend this Mickey Mouse Operation. They can't afford to hire adequate staff to answer calls.
Thank you for reaching out to us on ConsumerAffairs.com.
We had notified our Customer Solutions team of your feedback related to your experience in changing your policy. We understand they have spoken with you and communicated via email regarding the modification of your policy.
If you have any further questions, do not hesitate to contact our Customer Solutions Department at customersolutions@travelexinsurance.com or 1-800-819-9004, Monday-Friday: 8:00 a.m. - 7:00 p.m., CT.
Thank you again for your feedback, and we hope you think of Travelex the next time you travel.
Reviewed Feb. 15, 2022
I bought Travelex Insurance for my mainland trip in March 2020. When the pandemic occurred, I asked for help when I had to cancel everything. They were absolutely no help and it seemed to them I had no coverage in spite of my having paid for it. Later, luckily, the airline reimbursed me. But, when I bought insurance, I expected it to insure my trip. It did not and was a waste of $50.
Thank you for taking the time to post your concerns on ConsumerAffairs.com, we appreciate your feedback.
We do empathize and recognize that the Coronavirus Pandemic has created a difficult situation for travelers. Travelex Insurance, the travel industry, and the world at large are dealing with unprecedented interruptions due to the Covid-19 Pandemic.
It is important to remember that insurance is highly regulated, and documentation is required to file a claim. The policy purchased is a Named Peril Policy, which means that any eligible reason for cancellation is listed in the policy. Therefore, not all unforeseen events may be eligible for coverage under the policy. Berkshire Hathaway Specialty Insurance Company’s (“BHSIC”) is the underwriter and claim administrator for your policy. Travelex Insurance does not make claim determinations.
We have contacted BHSIC and have been advised that a claim was filed. They did contact you in March 2021 to complete the Claim Form, proof of payment and refund documentation, to re-review your claim for travel insurance benefits.
If you still have a claim to file and would like to provide additional information to request reconsideration, or have any additional questions you may contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at travelex.claims@bhspecialty.com.
We hope that this response clarifies our position in this matter and resolves this inquiry.
Sincerely,Travelex Insurance Services, Inc.
Reviewed July 1, 2020
I filed a claim because of travel interruptions I had and had went thru a lot of extra expenses cause by the epidemic. It has been three months and still have not heard anything. I had full coverage and the reason for the claim was for partial payment to see if I could recover some of the loss I incurred during the trip. I lost my job due to Covid and was hoping this would get processed but instead I was given the runaround. Very disappointed and for someone like me who travels a lot, I will not be using this service and I will be sure to let all my travel buddies know about this. Very disappointed.
Thank you for choosing Travelex Insurance Services Inc. (“Travelex Insurance”).
We acknowledge your frustration regarding the claim process. It is important to remember that insurance is highly regulated. Documentation is an important part of the policy modification process, as it relates to the Travel Select plan you purchased.
We contacted the Claims Administrator, Berkshire Hathaway Specialty Insurance Company (“BHSIC”). BHSIC indicates that you submitted documentation to support your claim on several dates, with the latest submission occurring on May 13, 2020. Due to the unprecedented volume of claims related to the Covid-19 pandemic, it is currently taking a minimum of 8 weeks, from the time of obtaining final documentation, for BHSIC to adjudicate claims. We appreciate your patience and understanding.
If you have any claim questions, please contact BHSIC at 1-855-205-6054 or by email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00 am – 7:00 pm CST.
If you have any questions for Travelex Insurance, please contact us at TISReviews@TravelexInsurance.com.
Kind Regards,Amber
Reviewed June 3, 2020
Was as timely as could be with all that is going on these days. Talking to agents was a good experience for information and guidance. Would recommend to friends. Would use again as travel insurance on future trips. Thanks again for all your help.
Reviewed June 3, 2020
Even during COVID times, Travelex delivered on their insurance policies and processed my claim promptly. Would highly recommend and very happy to see an insurance company at work! Like many, I was unsure about purchasing and whether it was "legit." It's legit!!
Reviewed May 29, 2020
We had a trip planned to England and Scotland in May. Bought this insurance in the summer before the virus. It was purchase on the advice of our tour agent, so we didn't read the fine print, which was a big mistake. Our trip got canceled not by us, but by the government and Travelex decided they didn't have to pay. We will schedule to go next year but will search for a reputable insurance company.
Thank you for choosing Travelex Insurance Services Inc (“Travelex Insurance”).
We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.
The Travel Select plan that you purchased is a Named Peril Policy, which means that the policy lists all reasons and exclusions for coverage, and if the situation is listed as an exclusion, then coverage does not apply. The Confirmation of Coverage and the Policy were emailed to you at the time of purchase on March 1, 2020 for your review, which included the benefits, terms, limitations, and exclusions.
In the wake of the rapidly changing and escalating global impact of the coronavirus (COVID-19) outbreak, Travelex Insurance is focusing our teams to respond to your questions and inquiries as soon as possible. Our top priority is servicing our clients and we can assure you Travelex Insurance is dedicated to maintaining the highest level of professional and ethical standards.
We recommend talking to your Traveler Supplier(s), (Perform International), about transferring any monies paid to a new trip. Additionally, to be of service we can offer you a One-Time Date Transfer on your policy, in order to use it for a future trip.
If you would like to obtain a Date Transfer of your policy, you will first need to cancel your claim, rather than appealing the claim decision, with BHSIC. Please contact us at TISReviews@TravelexInsurance.com, so we can help process the cancellation of your claim and apply a One-Time Date Transfer to your policy.
We are in unchartered waters and unprecedented times for the travel industry given the impact of the coronavirus (COVID-19) outbreak, which we hope you understand.
Kind Regards,Travelex Insurance Services
TISReviews@TravelexInsurance.com
Updated review: May 15, 2020
I wrote a review prior, giving them one star for refusing to refund my funds for the travel policy, payment made at the beginning of March, to go to Israel where already the Covid 19 started and I was not aware of. I fought thru my VISA and after I proved that my hotel and airline payment was refunded, they were kind enough to look at the documents and refund the funds for the insurance policy. I spent hours and hours on hold, but I succeeded and I am very grateful of one of their representative, Monica, who was patient and explained what I needed to do, what to send, understood my frustration and the point I was making, and helped me with this refund. MANY THANKS to CONSUMER AFFAIRS site who really help by posting my review. MANY THANKS and WISHING YOU ALL THE BEST AND TO BE SAFE! GOD BLESS!
Original Review: May 11, 2020
I purchased the policy at the beginning of March 2020 for a trip to Israel, for treatment at the Dead Sea, starting May 30 until June 9, 2020. At that time they supposed to be aware of the fact that at the end of February Israel was already affected by the Covid-19 and was putting travelers in quarantine. Why they sold me the policy and refusing now to return my money? I am a 66 years old woman, a breast cancer survivor and considered at high risk. Where am I going when everything was cancelled and nobody knows when this pandemic will stop and when is going to be safe for me to travel?
Being old and due to my health, this was my last planned trip at the Dead Sea. I do not know if I will be able to go next year or the following, in order to get use of the policy. For now I do not appreciate for them to refuse returning my pay, once there is no trip and no services provided. I called them so many times, the hold is unbearable, there is no way to reach them. I will tell all my friends about this horrible experience and horrible travel insurance!
Thank you for taking the time to post about your situation on Consumer Affairs.
We understand the experience surrounding your situation did not meet your expectations. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.
We will email you directly about your options with the policy.
We appreciate your patience.
Kind Regards,Travelex Insurance Services Inc
TISReviews@TravelexInsurance.com
Updated review: May 11, 2020
Travelex responded with email and resolved the issue.
Original Review: May 8, 2020
I booked three policies for a cruise for my family for May 2019. All cruises were cancelled by the U.S government mandate due to Covid19. I rescheduled the cruise for June 2019 and transferred the insurance to the new date. Again the government mandate cancelled our cruise due to Covid19 and the Travelex policy is they won't change the trip dates a second time. Seems like an exception should be made for Covid 19 like the airlines and cruise lines have done but customer service agent said no. I just lost $295.00.
Thank you for taking the time to post about your situation on Consumer Affairs.
We understand the experience surrounding your situation did not meet your expectations. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.
We will email you directly about applying a date transfer, to reuse your policy towards a future trip.
We appreciate your patience.
Kind Regards,Travelex Insurance Services Inc
TISReviews@TravelexInsurance.com
Reviewed April 8, 2020
My girlfriend and I traveled overseas for 2 months this January and February. She ended up getting really sick in the 2nd month of our trip and we frequently had to go to clinics and urgent cares for her to get checked out. She ended up having to go to the ER one night and a small operation done. $4000 later in medical bills and we were quite nervous. Filed a claim with Travelex with documentation from the Doctors on what happened and our policy covered the whole thing! Tremendous financial and stress relief for us and the process was fairly easy. THANK YOU Travelex.
Reviewed April 8, 2020
I was given a prompt refund when my mother tore a tendon in her foot. We were all disappointed that we were not going but the refund allows us to make this trip at another time. The service was especially prompt as my refund came when the COVID-19 stuff was heating up in the world.
Reviewed April 7, 2020
I would definitely recommend Travelex and I was someone who almost didn't even purchase travel insurance!! Travelex compensated my costs when a blizzard interrupted my travels! I was able to get my money back for the hotel for the 2 nights I was unable to complete along with the 2 nights that had to be purchased in lieu. The process was a bit lengthy with the back and forth especially since I was abroad and unable to call the states. During this time, Travelex was also dealing with an uptick of requests caused by the COVID-19 impact. Overall, I am happy with the service and plan to use them again for future solo travels!!
Reviewed April 7, 2020
All good! I didn't realize that some of my docs had not uploaded. Went back to check to ask what the delay was and as soon as I resubmitted no worries check in the bank. Thank you! Service was great and appreciate the agent I spoke with originally.
Updated review: April 6, 2020
Spoke with a helpful customer service agent today who resolved this: reissued new policy and issued credit.
Original Review: April 5, 2020
We purchased a plan for 2 people in December 2019 for a trip planned for May 2020. Due to coronavirus the trip was cancelled, though we rebooked travel to another destination and date. I reached out to the company in early March and was 1st unable to reach anyone by phone for 2 weeks (their phones were not operative). Then reached out via email. I asked them if we could transfer our policy to the new trip, plus the new trip cost less. I was told, YES, they would do this. I sent them a detailed list of the new charges, their CS person JacLyn again confirmed this would be done.
After waiting 2 weeks and getting NOTHING from them, I opened a ticket with my credit card company refusing to pay and asking for a full refund. I again contacted them, spoke with a supervisor who said, yes they would issue a new policy. I closed the ticket with the credit card company, they issued me a letter on March 15 indicating the ticket was closed. I emailed Travelex, clearly told them the ticket was closed because they claimed they could not issue a new policy or refund until the credit card company closed the "OPEN TICKET".
On March 16th I sent them all the documentation needed and I have yet to received the revised policy, even though they tell consumers they will issue a one time transfer. I have sent them full documentation and they don't reply. This company will do everything not to honor their agreements. Will be opening up a new ticket with my credit card company, requested a FULL refund. This company will not see a penny.
Thank you for taking the time to post about your experience on Consumer Affairs.
We are happy to hear that you were able to speak to a Customer Solutions Representative and get help with a date transfer on your policy.
We hope that you enjoy your trip and that you think of Travelex the next time you travel.
Kind Regards,
Amber
Reviewed March 31, 2020
I purchased travel insurance in November 2019 with Travelex to cover my family's spring break trip to Portugal. Unfortunately, due to the coronavirus outbreak, my daughter's college informed parents and students that any student traveling overseas during spring break would be quarantined on return, and thus, we had to cancel our trip. Travelex denied our claim for any compensation even though the policy clearly as purchased prior to the outbreak and my daughter was going to be quarantined on return. Disgraceful to take advantage of families in such a manner!!
Thank you for taking the time to post about your situation.
We understand the experience surrounding your situation did not meet your expectations. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.
The Travel Select plan that you purchased is a Named Peril Policy, which means that the policy lists all reasons for coverage, and if the reason is not listed, then coverage does not apply. The Confirmation of Coverage and the Policy were emailed to you at the time of purchase on November 11, 2019 for your review, which included the benefits, terms, limitations, and exclusions.
In the wake of the rapidly changing and escalating global impact of the coronavirus (COVID-19) outbreak, Travelex Insurance Services Inc. (“Travelex”) is focusing our teams to respond to your questions and inquiries as soon as possible. Our top priority is servicing our clients and we can assure you Travelex is dedicated to maintaining the highest level of professional and ethical standards.
We recommend talking to your Traveler Suppliers about transferring any monies paid to a new trip. Additionally, to be of service we can offer you a One-Time Date Transfer on your policy, in order to use it for a future trip. If you would like to apply a One-Time Date Transfer to your policy, you will first need to cancel your claim. Please contact us at TISReviews@TravelexInsurance.com, so we can help process the cancelation of your claim and apply a One-Time Date Transfer to your policy.
We are in unchartered waters and unprecedented times for the travel industry given the impact of the coronavirus (COVID-19) outbreak, which we hope you understand.
Kind Regards,Amber
Reviewed March 30, 2020
Our trip was scheduled to Universal Studios in the middle of the Coronavirus outbreak. Universal is closed down along with the onsite hotel. I have no destination to go to and no place to stay when there, and this company refuses to honor my trip insurance. Buyer be aware, this is how this company does business. DO NOT USE THEM. Worldwide Pandemic and destination being closed are not reasons to refund.
Thank you for taking the time to post about your situation.
We understand the experience surrounding your situation did not meet your expectations. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.
The travel protection plan that you purchased is a Named Peril Policy, which means that the policy lists all reasons for coverage, and if the reason is not listed, then coverage does not apply. The Confirmation of Coverage and the Policy were emailed to you at the time of purchase on January 11, 2020 for your review, which included the benefits, terms, limitations, and exclusions.
We recommend reaching out to your travel suppliers to see if they will allow you to postpone your trip for a later travel time. To be of service, we are allowing travelers to use a One-Time Date Transfer, to reuse the policy for a future trip when purchased with the original online travel supplier (CheapFareGuru). If you have any additional questions or concerns, Travelex can be reached at TISReviews@TravelexInsurance.com.
In the event that you would like to file a claim please contact the Claim Administrator online at www.travelclaims.bhspecialty.com or by email at travelex.claims@bhspecialty.com. Please keep in mind, that due to the Coronavirus outbreak, we are experiencing an increased volume of claims. All claims are being processed in the order in which they are received. Please be sure to include your completed Claim Form and all supporting documentation with your claim submission as this will allow us to expedite the handling of your claim. We appreciate your patience.
Kind Regards,Amber
Reviewed March 16, 2020
Son's trip to Washington DC was cancelled due to virus. When we submitted a claim for our money back from our Trip Cancellation and interruption insurance we were denied. We were told it's in the fine print. Don't use this scam company. They clearly prey on school systems for a profit.
Thank you for taking the time to express your concerns on Consumer Affairs.
It is important to note that fear of travel, travel advisories, and destination being inaccessible due to the Coronavirus (COVID-19) are not covered risks under the Travelex Insurance policy purchased. In order to cancel or interrupt a trip due to quarantine, the traveler or a traveling companion would need to be physically quarantined themselves.
We empathize with your situation and understand that this is a stressful time. We want to assure you that we are committed to doing our very best to assist and offer any accommodations that we can.
We may be able to allow travelers to apply the policy to a new or rescheduled trip at a later date. Please contact Travelex Customer Solutions at 800.228.9792 or customersolutions@travelexinsurance.com for further details on this option.
Kind Regards,Amber
Updated review: March 17, 2020
I wrote a very unfriendly review when I could not get through to this company on the telephone. However, after I did get to talk to an actual person, their performance has been stellar. I feel a little guilty about the first review, as these are crazy times, but in my mind they have redeemed themselves. I would recommend them with the caveat that they are a little overwhelmed on the telephone right now. Of course, I suspect anyone connected with the travel industry is in the same boat (no pun intended).
Original Review: March 11, 2020
I don't understand how people could write a positive review when it took me over 25 minutes just for them to answer the phone! What should be a simple thing to fix is still unresolved after two days of "communication". I know it must be a crazy time for them, but my time is valuable too. I could in no way recommend them to anyone. And now I have just been told I have to call them tomorrow, and start all over!
Reviewed March 11, 2020
Your phones do not allow for contact. I have tried two different numbers provided by you. Neither will allow contact. I wish to change the dates on a travel policy. I can be reached at **. I should not need to type 200 words to remind you it is difficult to do business with you if your phones do not work.
Thank you for taking the time to express your concerns on ConsumerAffairs.
We are currently experiencing higher than normal call volumes due to Coronavirus, which is resulting in longer than normal wait times.
We have forwarded your information onto our Customer Solutions Department, and have been advised that they will reach out to you today by phone to help change the dates on your policy. You can also email the Customer Solutions Department to request a date change at CustomerSolutions@TravelexInsurance.com.
Thank you again, and we hope you think of Travelex the next time you travel.
Kind Regards,Amber
Reviewed March 3, 2020
I feel cheated and a victim of fraud. I asked that I be reimbursed for a Tilley Hat that I had either misplaced or had been stolen. The callous and dishonest denial of my claim is uncalled for. This is why so many people feel taken advantage by dishonest insurance companies such as Travelex.
Thank you for taking the time to post on Consumer Affairs.
We have contacted the Claim Administrator, on your behalf, and been advised that only one claim has been submitted, which has been approved and reimbursed for.
If you would like to submit an additional claim, for reimbursement on your hat, please contact the Claim Administrator, Monday – Friday, 7:00 am - &:00 pm CST, at 1-855-205-6054 or travelex.claims@bhspecialty.com.
Kind Regards,Amber
Reviewed March 3, 2020
This was my first time buying travel insurance and submitting a claim. Travelex timely processed my claim and paid the claim out in full promptly. I highly recommend this company. The pricing of the policies are also very fair. They have different policies to choose from based upon your circumstances. This is worth purchasing especially given all the news going on.
Updated review: Feb. 28, 2020
Updated from 1 to 3 stars. Travelex finally contacted me. There was mass confusion basically for 2 reasons:
1. Travelex "retail" policies differ from Perillo's contracted policy with Travelex, so much of what is online does not apply to Perillo customers, and it almost appears as if there are 2 or 3 different retail policies, for which Perillo customers do not have those kinds, leading to confusion on what's covered. In fact, Perillo does not notify Travelex of their covered travelers until a couple weeks before travel, so that's one reason Travelex never established a relationship with the customer.
2. Travelex did not anticipate the sheer call volume from the coronavirus issue, overloading their phone lines (which makes their phone numbers appear non-working/non-legitimate), and not responding to customers in a timely fashion, and having them on hold forever. Since Travelex itself excludes insurance coverage for the coronavirus for insurance purchased after "risk became known" in January, one would think Travelex themselves would have beefed up their own call centers/customer service to deal with the volume since then. It seems amazing they did not anticipate this.
Original Review: Feb. 28, 2020
My wife and I booked a trip through Perillo Tours for Italy in April. Of course, the coronavirus outbreak has us asking questions. When I tried to call Travelex, 2 of the numbers listed (one from Perillo, and one from Travelex on their policy) are not even working. So I went to their website and called a couple days ago. We just had questions about our policy. But after being on hold for more than 8 minutes of dead silence, I hung up. I then e-mailed them that day with my questions. Now it's 2 days later and they STILL haven't responded! And we paid them $800 for "travel insurance"! If it's this hard to just get hold of them, I can imagine what it's like to file a claim! I will NEVER do business with Travelex again in my life. I guess that's how Warren Buffett got rich, by owning scam outfits like this one (it's a Berkshire-Hathaway company), and then washing his hands of its scammy practices, such as ignoring the consumer.
I've also been reading here that they offer 2 kinds of insurance: Select or Basic, but we were never given a choice when we signed up, as far as I remember. We don't even know what kind of policy we have, being sent only a link to a generic policy via Perillo. Travelex has established zero relationship. They just take the money and sit back, apparently. And they are also denying claims based on whether the country issues a "travel advisory" (which Perillo said would cancel the trip and we would be refunded all our money, including insurance) in some cases because "your policy is a Named Peril" policy, and "travel advisory" from the country is not a reason for a claim.
In other words, they sell you a generic policy ($$), do not establish a relationship with you or answer questions, then later deny claims by saying that you purchased an X, Y, or Z policy? Totally unethical and not transparent. God, I only hope we never have to file a claim with this unresponsive company, which "prides itself on its customer service". What a joke.
Reviewed Feb. 27, 2020
Once I got to the insurance website, everything was fine. However, it was miserable getting to the proper site. It would be very helpful if you had a link to the insurance site from your Travelex website.
Thank you for taking the time to express your concerns Consumer Affairs. We empathize with your frustrations but wanted to take a moment to explain the situation.
In November of 2016, Cover-More Group, a leading travel insurance and assistance solutions provider based in Sydney, Australia, acquired Travelex Insurance Services. Today Travelex Insurance Services is a subsidiary of Cover-More Holdings USA, Inc. which is a wholly owned subsidiary of Zurich Insurance Group Limited (“ZIG”).
For future trips, to purchase our policies you can go online at www.TravelexInsurance.com or contact our Customer Solutions Department via phone at 1-800-228-9792 or via email at customersolutions@travelexinsurance.com.
Thank you again, and we look forward to insuring all your future travels.
Reviewed Feb. 27, 2020
Travelex Select provides the amount of monetary coverage that we are comfortable with if we actually had a need to file a claim. The addition cost of the Cancel For Any Reasons to the policy provide even more Peace of Mind.
Reviewed Feb. 26, 2020
I have tried repeatedly to get some answers I have regarding my policy, purchased on 2/20. Each time I call the 800 228 9792 number and select option 3, for those who already have purchased a policy, the line goes dead! Finally out of desperation I redialed time and selected the option for those wishing to buy a policy, was still put on hold and gave up after 20 minutes.
Thank you for reaching out to us on Consumer Affairs.
We are experiencing higher call volumes due to questions regarding the Coronavirus, which is resulting in longer than normal wait times.You may also contact our Customer Solutions department via email at CustomerSolutions@TravelexInsurance.com.
In the meantime, we have escalated your concerns about our phone system disconnecting to the appropriate department.
Kind Regards,Amber
Reviewed Feb. 26, 2020
I had already purchased my TravelEx Select Insurance when my trip was extended by three (3) days. I called and spoke with a representative who quickly assisted me in extending the dates of coverage. Within 5 minutes of our conversation, I had received an updated Confirmation of Coverage by email. It was nice to know that there was no additional charge for the extension. Excellent help! Thank you.
Reviewed Feb. 26, 2020
With coronavirus becoming widespread, I thought I should upgrade to the cancel anytime insurance, but I was hours too late. Otherwise have been happy with the insurance, bought it many times but luckily have not had to use it. Website is easy to use and cost is reasonable.
Reviewed Feb. 26, 2020
I've been using Travelex for 3.5 years now for ALL my travels. I've had great experiences with your call center as well as your online portal. I highly recommend Travelex to all my out of country traveling friends. Travel Select plans have ensured that the entire family is covered for trip interruptions as well as medical emergencies. We don't leave home without it.
Reviewed Feb. 20, 2020
Telephone numbers do not work!!!! Once I purchase the insurance I could not talk to anyone!!!! No customer service!!!! Took our money and no one to take care of any difficulties. Stayed on the phone for an extremely long time before I was disconnected and then I called back several time and still could not get through.
Thank you for taking the time to express your concerns on Consumer Affairs.
We empathize with your frustrations on being unable to reach AirTkt in order to get questions answered about the policy you purchased.
However, we are happy to hear that you were able to contact our Travelex’s Customer Solutions Department, on the same day of purchase, to cancel your policy. Unfortunately, due to concerns about Coronavirus, all companies in the travel insurance industry are experiencing higher than normal call volumes.
If you have any further questions, please feel free to contact our Customer Solutions Department, Monday – Friday, via phone at 1-800-228-9792, or via email at CustomerSolutions@TravelexInsurance.com.
Thank you again, and we hope you think of Travelex the next time you travel.
Kind Regards,Amber
Travelex Insurance Services Company Information
- Company Name:
- Travelex Insurance Services
- Address:
- 9140 West Dodge Road, Suite 300
- City:
- Omaha
- State/Province:
- NE
- Postal Code:
- 68114
- Country:
- United States
- Website:
- www.travelexinsurance.com