Travelex Insurance Services Reviews

I have always found Travelex to be easy to use, with clear and concise explanations for the insurance being considered. The website makes is easy to compare policies and purchase. Although I've never had to use it, having the insurance makes my trip less stressful.

I was so pleasantly surprised at how easy it was to get the insurance online. I had a couple of questions for clarity of how to proceed, and I called customer service and received professional, courteous and patient answers to my questions. The person who helped me stayed on the line to be sure I applied for the insurance without any further issues.

We have purchased Travelex insurance for multiple trips since 2011. We know both that they are a highly rated travel insurance company and that their rates are competitive. We had to recover expenses from a failed trip only once and the folks at Travelex came through with flying colors - rending assistance with our claim when requested. We have 2 active policies for upcoming trips, which shows our confidence in this company.

I have been trying to get a few simple questions answered. After waiting 10 minutes on hold, I sent in an email. The automated reply said I would have an answer in 24 hours - that was on Monday. Doesn't make me very confident that your claims process would work. Scott.

I have NO idea if I got the best plan offered by your company. Website would only navigate to your main areas, no room for questions or options to go back and forth on. My phone call to you resulted in 25 minutes on hold therefore my only option was to use online access. Disappointed in my experience especially since my booking agent recommended you.

My online experience with Travelex was wonderful--easy, efficient, and pain-free. I've used this travel insurance company numerous times and I highly recommend them. I cannot go beyond the ordering process, because I have never had to "collect" damages. But I expect that phase of the process to go as well. And I would be pleased to submit a review at the end of my travels.

I travel to India with this travel insurance from Travelex and during my international trip we face medical issue and this insurance pay my all bills. Such a no delay ways. It's really very helpful. Thank you Travelex and your team.

After consulting online with reviews, Travelex was and is the best option for travel insurance for my wife and I, both of us in good health and in our mid-seventies.. The application process was streamlined and easy to complete, the quote $$$ affordable and very competitive. Would give it 5 stars but since we have not utilized the coverage, nor did we need to do so last year, will only give 4 stars. Berkshire, the parent Co to Travelex, has a great reputation.

Purchased Travelex insurance last year for a trip. I studied insurance companies online, and Travelex was highly recommended. The trip was cancelled due to the country of Kashmir being shut off from travel and internet. I filed a claim, Travelex denied the claim. I was granted no settlement or consideration. I have since found out that other companies would have covered this (i.e. AAA, Allianz).

For my trip to Germany this summer Travelex Insurance seem to be the best value on the market. I'm glad I chose Travelex for my travel protection. Hopefully my travel time will be without any interruption. For two Months I will be visiting Germany, Switzerland and Austria, that's a lot of traveling and it is good to know to have a Travel Insurance in case it's needed.

I made a mistake when I obtained the Travelex policy and put the wrong trip dates. Your associate looked at my receipt of first payment with the trip operator and agreed to change to the correct dates. Then she promptly sent out a new confirmation of coverage. So I am completely satisfied.

Easy to purchase. Hope to not need so there is where the experience will be. I have had claims before and it can be a very challenging and lengthy process to get refunds. My trip will be in a no cell phone connection area so claim if any will be after trip.

Because of the rapidly spreading coronavirus, which is centered in China and rapidly spreading worldwide, the U.S. government has issued a warning not to travel to China. U.S. airlines have cancelled all flights to China. We want to cancel our April 8 trip to China, but Travelex says the virus, government warning and cancelled flights are not valid reasons to collect trip insurance. A Travelex agent says, “Fear of travel and travel advisories are not covered.” Travelex has sold us useless travel insurance.

Updated on 02/11/2020: The review system on this website doesn't allow me to respond to the company's response so I'm creating a new review. In response to my original review Travelex wrote back that they responded to me within 5 business days. That's factually incorrect. It was over 10 business days before I received a missed phone call. Final documentation was received on January 3. The first call from your team was January 17. I called back within minutes and no response. You don't provide any way to schedule a call. I called and talked to another team member who wasn't able to help. I wasn't able to connect with the claims administrator until January 31. You provide a poor user experience, poor customer service, and consumers should look elsewhere for travel insurance.

I have not yet traveled but so far my experience with Travelex has been very good. The price was ~1/2 of what Viking quoted and had had to change the dates of my travel and the customer service was very good. Agents are friendly and very helpful. I hope that I don't have any travel problems but knowing that I have Travelex will give me peace of mind.

Signing up for Travelex insurance was fast and efficient. The confirmation report was comprehensive regarding coverage. It also provided good information about the plan and how to contact the company.

I was given very inaccurate advice from a Travelex rep on 1/17 about filling out the online application. Second I received an inaccurate email saying that my policy purchase had not been completed. 3 An otherwise helpful rep on 1/22 told me that several fields on the application (Like originating airline) were "extra credit" i.e I didn't have to fill them out. If they are optional, you should make that clear to applicants. Otherwise we spend unnecessary time telephoning you or otherwise worrying.

I have had very good service from Travelex. I had a dental emergency in New Zealand and was promptly reimbursed when I returned home. It is reassuring to know the coverage is there. I have and will continue to recommend Travelex to friends and family.

Easy to navigate and get a quote and very affordable. I can't say anything about customer services or how fast are they handle claims because it is the first time we buy a travel insurance through them and our cruise is not until March.

I've used you guys for several years on international trips. I've never needed the insurance, BUT it is great to know that I had it!! I am a traveler who enjoys delving into the culture and excitement of a city. This means walking, trying new foods, short tours, train travel, and staying at various hotels or friend's homes. It's nice to know that if something happens I'm covered. PLUS The price was great for the coverage. PLEASE KEEP THE PRICE AFFORDABLE. THIS IS WHAT MATTERS TO MOST PEOPLE. ALSO - LIKED having the condensed info sheet. I was able to keep a doc on myself with my passport and share with the important people if something happened.

Travelex is highly rated, offers good choices of products and they seem reasonably priced. The website was very easy to navigate. Overall, it was a very good experience. I would definitely recommend Travelex to family members and friends. In addition, I will return for additional coverage when I need it.

Wanted to assure I had correctly entered some information on the application. Call was answered immediately and agent was very polite and efficient. Issue resolved quickly and with minimal effort. Very convenient and pleasant. Great service!! Keep up the good work!

I bought a Travelex Travel Select insurance plan on my flight from Dallas, Texas to Dalian, China with a layover in Seoul on 10/25/19. When I landed in Seoul, I got a call from my mother that my father was dying and to turn around and head home as soon as possible. My father died during my return trip. On 10/28, I contacted Travelex for assistance filing my claim. I followed-up on 11/1 and then 12/9 and again on 1/13. I NEVER HEARD BACK ANY OF THOSE TIMES.

I buy a lot of policies from Travelex so I don't know what triggered this particular survey. What would make me happier since I buy a lot of policies is for you to give me a quicker way to buy the policy without having to keep giving you my information and listening to a bunch of disclaimers every time I call in. I like that people are generally easy to get on the phone and that they competently answer questions. I am now buying policies through Travelexperts because my Virtuoso agent referred me to that service. Earlier this year I had to make a large claim and Travelex did a good job of handling my case.

After reading a bunch of reviews this seems like a fair deal and a decent amount of coverage. Too much small print. We are hoping if anything happens we are mostly covered but between reviews and small print who knows. The descriptions sound good but seems to be your basic crap shoot. The reviews are good for the company so we are hopeful. Wish the coverage was easier to understand.

First time purchaser so I asked the representative to walk me through the application process. She was efficient, took the one needed and answered all questions. Next time I plan on purchasing trip insurance I’ll use Travelex again. Very pleased.

I find the website easy and quick to use when getting coverage. I use this service a lot as I travel a great deal. Travelex is worldwide and on the two occasions I have submitted a claim it was dealt with very promptly and professionally.

Your website needs to be updated or fixed because to order my policy online, I had to redo it numerous times because it would not submit the information. So I had to review the policy and remove certain things, I.e. my travel partner (my husband Frank’s name) was not able to be entered for my policy to be submitted and issued. This also happened with my husband's policy as he was not able to add my name to his policy for travel partner, his policy number is **. It also wouldn’t take my cc number although eventually it did, so not sure of the problem there.

I was extremely disappointed to find out that train passes are excluded from coverage under the baggage & personal effects coverage. As those are very common travel documents, just like a passport or visa. I wonder how many others purchase coverage thinking the passes would be included. I would stongly urge you to clarify what the "travel documents" are in the verbage, or clarify speifically what travel documents are NOT covered by the insurance.

While the process of acquiring coverage was quite easy, I've never had to file a claim (thankfully) so I can't comment on that aspect. Should I ever need to file a claim, I'll be able to offer a more complete review. Pricing seems reasonable.

I obtained the Individual Travel Protection Insurance Policy through our travel agent a few days ago. The trip is several months away. The premium appears to be reasonable and was relatively simple to process. The confirmation number is not apparent on received documentation. Frank

I made calls on 2 occasions to ensure I was selecting the correct coverage and with help w/ your website. Your Customer Service was GREAT! Many thanks. This is first time to use TravelEx and my needs were very simple. Help me w/ protection of my $7000 home rental investment for my family summer vacay.

I had a flight delay requiring a stay at an airport hotel for a night. I forgot that this was covered in my policy and 2 months later I emailed a claim with supporting documents. A check arrived 2 weeks later with full payment. Can't be happier than that!

I can book my flight from any airlines, but travel insurance with Travelex only. So happy with the customer service and it's peace of mind. I had an incident where my baggage was delayed by the airlines and it took 6 days to receive my baggage, thanks travelex to cover my during those 6 days and especially when you have toddler with you and travelling to any foreign country. Thanks for being my side as always. Love you guys. Thanks, Rajat **

Do NOT purchase Travelex Insurance! It is useless and a waste of money. I purchased the most expensive travel package they have. I had my dream vacation reservations is place and weeks later 737 Max jet was banned. Even with 737 Max ban, Travelex still did not cover me. What are they actually covering? What can be worst than the biggest scandal in aircraft industry? Third party agent I talked with said, they cover for mechanical issues and when I asked about 737 Max that was banned BECAUSE technical issues, he said he is now aware of this and never heard of it. Don't bother, trust me!

I purchased insurance for two trips last year. I called the first time with a question and the person I talked to was very helpful. This was such a good experience that I bought your insurance for my second trip. I am probably going overseas again this year and will be buying a policy for that trip also.

We have purchased travel insurance policies a number of times from Travelex. I have found the website easy to use for comparing costs and policy features. A number of years ago we had a claim resulting from the death of a close relative just before a trip was to begin and found the claims process reasonable and timely. We are satisfied customers.

My email was answered within 24 hours. The thing that could be improved is clarification on what to enter when traveling to multiple countries. When I applied online, I entered the country where we would spend the most time. Now, I learn that I should indicate our final destination, which is a different country. On the plus side, I like that you offer car rental coverage.

I have used Travelex 3 times now and it is the best travel insurance in the market. The first time I used Travelex, my husband and I planned a 6 month trip. Unfortunately, my husband was diagnosed with throat cancer and we had to file claims for our trip. The process was thorough, yet easy. I had everything documented and received refunds for everything down to the penny. It was such a relief. My husband is cured of cancer, and we have used Travelex 2 times for trips to Europe and Mexico. I can highly recommend Travelex.

I had questions about this policy and another that I had purchased, **. I needed to talk to a representative to clarify my concerns. I was not able to speak to a representative as I could not wait any longer. Please contact me at **.