Travelex Insurance Services Reviews

I have always found Travelex to be easy to use, with clear and concise explanations for the insurance being considered. The website makes is easy to compare policies and purchase. Although I've never had to use it, having the insurance makes my trip less stressful.

I was so pleasantly surprised at how easy it was to get the insurance online. I had a couple of questions for clarity of how to proceed, and I called customer service and received professional, courteous and patient answers to my questions. The person who helped me stayed on the line to be sure I applied for the insurance without any further issues.

We have purchased Travelex insurance for multiple trips since 2011. We know both that they are a highly rated travel insurance company and that their rates are competitive. We had to recover expenses from a failed trip only once and the folks at Travelex came through with flying colors - rending assistance with our claim when requested. We have 2 active policies for upcoming trips, which shows our confidence in this company.

I have been trying to get a few simple questions answered. After waiting 10 minutes on hold, I sent in an email. The automated reply said I would have an answer in 24 hours - that was on Monday. Doesn't make me very confident that your claims process would work. Scott.

I have NO idea if I got the best plan offered by your company. Website would only navigate to your main areas, no room for questions or options to go back and forth on. My phone call to you resulted in 25 minutes on hold therefore my only option was to use online access. Disappointed in my experience especially since my booking agent recommended you.

My online experience with Travelex was wonderful--easy, efficient, and pain-free. I've used this travel insurance company numerous times and I highly recommend them. I cannot go beyond the ordering process, because I have never had to "collect" damages. But I expect that phase of the process to go as well. And I would be pleased to submit a review at the end of my travels.

I travel to India with this travel insurance from Travelex and during my international trip we face medical issue and this insurance pay my all bills. Such a no delay ways. It's really very helpful. Thank you Travelex and your team.

After consulting online with reviews, Travelex was and is the best option for travel insurance for my wife and I, both of us in good health and in our mid-seventies.. The application process was streamlined and easy to complete, the quote $$$ affordable and very competitive. Would give it 5 stars but since we have not utilized the coverage, nor did we need to do so last year, will only give 4 stars. Berkshire, the parent Co to Travelex, has a great reputation.

Purchased Travelex insurance last year for a trip. I studied insurance companies online, and Travelex was highly recommended. The trip was cancelled due to the country of Kashmir being shut off from travel and internet. I filed a claim, Travelex denied the claim. I was granted no settlement or consideration. I have since found out that other companies would have covered this (i.e. AAA, Allianz).

For my trip to Germany this summer Travelex Insurance seem to be the best value on the market. I'm glad I chose Travelex for my travel protection. Hopefully my travel time will be without any interruption. For two Months I will be visiting Germany, Switzerland and Austria, that's a lot of traveling and it is good to know to have a Travel Insurance in case it's needed.

I made a mistake when I obtained the Travelex policy and put the wrong trip dates. Your associate looked at my receipt of first payment with the trip operator and agreed to change to the correct dates. Then she promptly sent out a new confirmation of coverage. So I am completely satisfied.

Easy to purchase. Hope to not need so there is where the experience will be. I have had claims before and it can be a very challenging and lengthy process to get refunds. My trip will be in a no cell phone connection area so claim if any will be after trip.

Because of the rapidly spreading coronavirus, which is centered in China and rapidly spreading worldwide, the U.S. government has issued a warning not to travel to China. U.S. airlines have cancelled all flights to China. We want to cancel our April 8 trip to China, but Travelex says the virus, government warning and cancelled flights are not valid reasons to collect trip insurance. A Travelex agent says, “Fear of travel and travel advisories are not covered.” Travelex has sold us useless travel insurance.

Updated on 02/11/2020: The review system on this website doesn't allow me to respond to the company's response so I'm creating a new review. In response to my original review Travelex wrote back that they responded to me within 5 business days. That's factually incorrect. It was over 10 business days before I received a missed phone call. Final documentation was received on January 3. The first call from your team was January 17. I called back within minutes and no response. You don't provide any way to schedule a call. I called and talked to another team member who wasn't able to help. I wasn't able to connect with the claims administrator until January 31. You provide a poor user experience, poor customer service, and consumers should look elsewhere for travel insurance.

I have not yet traveled but so far my experience with Travelex has been very good. The price was ~1/2 of what Viking quoted and had had to change the dates of my travel and the customer service was very good. Agents are friendly and very helpful. I hope that I don't have any travel problems but knowing that I have Travelex will give me peace of mind.

Signing up for Travelex insurance was fast and efficient. The confirmation report was comprehensive regarding coverage. It also provided good information about the plan and how to contact the company.

I was given very inaccurate advice from a Travelex rep on 1/17 about filling out the online application. Second I received an inaccurate email saying that my policy purchase had not been completed. 3 An otherwise helpful rep on 1/22 told me that several fields on the application (Like originating airline) were "extra credit" i.e I didn't have to fill them out. If they are optional, you should make that clear to applicants. Otherwise we spend unnecessary time telephoning you or otherwise worrying.

I have had very good service from Travelex. I had a dental emergency in New Zealand and was promptly reimbursed when I returned home. It is reassuring to know the coverage is there. I have and will continue to recommend Travelex to friends and family.

Easy to navigate and get a quote and very affordable. I can't say anything about customer services or how fast are they handle claims because it is the first time we buy a travel insurance through them and our cruise is not until March.

I've used you guys for several years on international trips. I've never needed the insurance, BUT it is great to know that I had it!! I am a traveler who enjoys delving into the culture and excitement of a city. This means walking, trying new foods, short tours, train travel, and staying at various hotels or friend's homes. It's nice to know that if something happens I'm covered. PLUS The price was great for the coverage. PLEASE KEEP THE PRICE AFFORDABLE. THIS IS WHAT MATTERS TO MOST PEOPLE. ALSO - LIKED having the condensed info sheet. I was able to keep a doc on myself with my passport and share with the important people if something happened.

Travelex is highly rated, offers good choices of products and they seem reasonably priced. The website was very easy to navigate. Overall, it was a very good experience. I would definitely recommend Travelex to family members and friends. In addition, I will return for additional coverage when I need it.

Wanted to assure I had correctly entered some information on the application. Call was answered immediately and agent was very polite and efficient. Issue resolved quickly and with minimal effort. Very convenient and pleasant. Great service!! Keep up the good work!

I bought a Travelex Travel Select insurance plan on my flight from Dallas, Texas to Dalian, China with a layover in Seoul on 10/25/19. When I landed in Seoul, I got a call from my mother that my father was dying and to turn around and head home as soon as possible. My father died during my return trip. On 10/28, I contacted Travelex for assistance filing my claim. I followed-up on 11/1 and then 12/9 and again on 1/13. I NEVER HEARD BACK ANY OF THOSE TIMES.

I buy a lot of policies from Travelex so I don't know what triggered this particular survey. What would make me happier since I buy a lot of policies is for you to give me a quicker way to buy the policy without having to keep giving you my information and listening to a bunch of disclaimers every time I call in. I like that people are generally easy to get on the phone and that they competently answer questions. I am now buying policies through Travelexperts because my Virtuoso agent referred me to that service. Earlier this year I had to make a large claim and Travelex did a good job of handling my case.

After reading a bunch of reviews this seems like a fair deal and a decent amount of coverage. Too much small print. We are hoping if anything happens we are mostly covered but between reviews and small print who knows. The descriptions sound good but seems to be your basic crap shoot. The reviews are good for the company so we are hopeful. Wish the coverage was easier to understand.

First time purchaser so I asked the representative to walk me through the application process. She was efficient, took the one needed and answered all questions. Next time I plan on purchasing trip insurance I’ll use Travelex again. Very pleased.

I find the website easy and quick to use when getting coverage. I use this service a lot as I travel a great deal. Travelex is worldwide and on the two occasions I have submitted a claim it was dealt with very promptly and professionally.

Your website needs to be updated or fixed because to order my policy online, I had to redo it numerous times because it would not submit the information. So I had to review the policy and remove certain things, I.e. my travel partner (my husband Frank’s name) was not able to be entered for my policy to be submitted and issued. This also happened with my husband's policy as he was not able to add my name to his policy for travel partner, his policy number is **. It also wouldn’t take my cc number although eventually it did, so not sure of the problem there.

I was extremely disappointed to find out that train passes are excluded from coverage under the baggage & personal effects coverage. As those are very common travel documents, just like a passport or visa. I wonder how many others purchase coverage thinking the passes would be included. I would stongly urge you to clarify what the "travel documents" are in the verbage, or clarify speifically what travel documents are NOT covered by the insurance.

While the process of acquiring coverage was quite easy, I've never had to file a claim (thankfully) so I can't comment on that aspect. Should I ever need to file a claim, I'll be able to offer a more complete review. Pricing seems reasonable.

I obtained the Individual Travel Protection Insurance Policy through our travel agent a few days ago. The trip is several months away. The premium appears to be reasonable and was relatively simple to process. The confirmation number is not apparent on received documentation. Frank

I made calls on 2 occasions to ensure I was selecting the correct coverage and with help w/ your website. Your Customer Service was GREAT! Many thanks. This is first time to use TravelEx and my needs were very simple. Help me w/ protection of my $7000 home rental investment for my family summer vacay.

I had a flight delay requiring a stay at an airport hotel for a night. I forgot that this was covered in my policy and 2 months later I emailed a claim with supporting documents. A check arrived 2 weeks later with full payment. Can't be happier than that!

I can book my flight from any airlines, but travel insurance with Travelex only. So happy with the customer service and it's peace of mind. I had an incident where my baggage was delayed by the airlines and it took 6 days to receive my baggage, thanks travelex to cover my during those 6 days and especially when you have toddler with you and travelling to any foreign country. Thanks for being my side as always. Love you guys. Thanks, Rajat **

Do NOT purchase Travelex Insurance! It is useless and a waste of money. I purchased the most expensive travel package they have. I had my dream vacation reservations is place and weeks later 737 Max jet was banned. Even with 737 Max ban, Travelex still did not cover me. What are they actually covering? What can be worst than the biggest scandal in aircraft industry? Third party agent I talked with said, they cover for mechanical issues and when I asked about 737 Max that was banned BECAUSE technical issues, he said he is now aware of this and never heard of it. Don't bother, trust me!

I purchased insurance for two trips last year. I called the first time with a question and the person I talked to was very helpful. This was such a good experience that I bought your insurance for my second trip. I am probably going overseas again this year and will be buying a policy for that trip also.

We have purchased travel insurance policies a number of times from Travelex. I have found the website easy to use for comparing costs and policy features. A number of years ago we had a claim resulting from the death of a close relative just before a trip was to begin and found the claims process reasonable and timely. We are satisfied customers.

My email was answered within 24 hours. The thing that could be improved is clarification on what to enter when traveling to multiple countries. When I applied online, I entered the country where we would spend the most time. Now, I learn that I should indicate our final destination, which is a different country. On the plus side, I like that you offer car rental coverage.

I have used Travelex 3 times now and it is the best travel insurance in the market. The first time I used Travelex, my husband and I planned a 6 month trip. Unfortunately, my husband was diagnosed with throat cancer and we had to file claims for our trip. The process was thorough, yet easy. I had everything documented and received refunds for everything down to the penny. It was such a relief. My husband is cured of cancer, and we have used Travelex 2 times for trips to Europe and Mexico. I can highly recommend Travelex.

I had questions about this policy and another that I had purchased, **. I needed to talk to a representative to clarify my concerns. I was not able to speak to a representative as I could not wait any longer. Please contact me at **.

On a recent trip to Italy I was sick overnight with a stomach bug. In the morning I learned that about 15 others in my group were also sick. Our tour guide told us we could go back to bed and try to travel on to Florence at our own expense. Gate 1 Travel arranged for a guide to help us navigate this journey on our own. I filed a claim with Travelex for my out of pocket expenses and 1 missed day of the tour. This was denied because Travelex has a clause that requires a doctor's visit before reimbursement. In a foreign country, in the middle of the night and half the group sick also. Other insurance companies have paid the claim for some of my tour group but not Travelex. Beware when you pick a travel company.

First of all, I have to say that my wife and I have been insuring our one-way trips with Travelex for the past couple of years, but because we have never had to make a claim, we have no idea how efficient the company is. After a ridiculously lengthy, frustrating and stressful call yesterday, however, we will not be insuring with Travelex again.

I always buy insurance from Travelex when traveling abroad. Buying an insurance online is easy and also filing a claim is easy and payment is fast! Now the payment can be received in Paypal account, which makes the payment process much faster.

I wanted to know whose name should be on the form and was told both my daughter and I even though we could go on the trip due to her medical condition. The person I spoke with was very pleasant and helpful.

I sustained a head injury in a foreign country in September of 2019, and had to pay for the clinic visit then. My head was cleaned, stapled and I was given a tetanus shot all for $180.00. When I returned to America I submitted a claim and within a few weeks my claim was paid in full - 100%. I was very glad to see this as I have many friends who go on far away trips and want travel insurance they can trust. I am happy to recommend Travelex. Thank you!

Great service, I submitted a claim for a loss flight and I was able to do it while I was outside of the US without problems. For the most part I used the app and had no issues. I also called customer service once and they were helpful. Very satisfied.

We had a cancelled flight from Athens to Chicago. We called the emergency help line and the person told us we were covered to go ahead and buy the replacement airline tickets to get home. After we returned home and filed a claim, a representative told us we were NOT covered. The airline cancelled the flight, we did not! We were in a foreign country with no reservations for a hotel or future flight home. So, we made a split second decision to buy last minute tickets home, which were very expensive!

Gound the policy that we were looking for to travel abroad for 18 days that included Medical, Accident, flight interruption, cancel or delayed and the price was competitive with other companies that have similar products. Website was easy to navigate and follow with prompt response and follow up.

Have used Travelex two times for my foreign travel and, fortunately, have not had to use it. Received good customer service during my purchase of the plans. I would most like use Travelex again when I travel. I feel it is necessary to have travel insurance when most travel is very expensive. It's comforting to know I will not lose my money if something should happen during my trip.

Glad the insurance was affordable for me and my husband. I made an error in my name (so dumb) and they fixed it right away without any issues. Phew! Thank you to the team that helped us... Wished it was as easy every time we travel!

I've purchased Travelex Insurance any time I purchase an airline ticket for last 20 years or so. I've only had to submit claims on two occasions: once when my companion's trip was canceled for a covered reason and another time when I incurred some expenses when my departure date changed due to a canceled flight. I had no problems getting my claims processed. I've never used their emergency assistance line, but having access to it plus having the policy gives me some peace of mind when I travel.

I had an unfortunate incident with bed bugs at a hotel that cost me some luggage and garments. I was told that I was not covered under basic insurance, nor would I have been covered under premium. I am out the cost of my items.

We have never used Travelex before but have friends that have and have processed claims through Travelex. They were very pleased with the company and coverage offered so we are giving them a try. Thus far, the online purchase process and coverage offered is to our liking. Pricing of coverage appears to be competitive.

Excellent prices, excellence in customer service. Quick refunds on claims. Exemplary company who gives the insurance industry a great name. I recommend this travel insurance company to one and all. You need not look elsewhere for your travel insurance needs.

Quick, easy and inexpensive process to obtain flight insurance for my family. Peace of mind when traveling for me and my family, should anything unfortunate occur. Will continue to use whenever flying. I will also recommend for any of my family, friends and colleagues as well.

Since I have never bought travel insurance before, I have called customer service many times with questions. They have always been friendly, helpful, and answered my questions thoroughly and clearly. A friend of mine also used Travelex and he had to submit a claim. The process went smoothly.

The process and the wording of the terms were clear and concise. I was able to compare prices and what was covered before making my decision. I looked at a few other companies. They didn't give an easy to read details like Travelex. The coverage was described in great detail.

Best insurance to take with you to Europe! No need to go to any specific doctor or clinic. Just submit your receipt and you are good. We spent 2 months in Europe and kids had some issues. We were able to see the bear doctor and Travelex reimbursed so quickly with no issues! Will definitely use on every trip to Europe again!

While Flight insurance takes advantage of my fear of flying it did give me peace of mind to know that my loved ones would be taken care of in the event of an accident. That in itself made the cost worth every penny. Thanks. Satisfied with Travelex.

I picked my coverage based on what I paid for my trip, and it was so easy to sign up. I have no claims since my trip is not till October 26. Hard to rate someone when you have not used the services yet.

My credit card provides travel insurance, but not medical evacuation. I do not expect to get sick or be injured, but in an abundance of caution I wanted to supplement that policy. I did not want to spend a lot and I was able to find coverage that meets my needs.

I have often gotten Travelex insurance when I travel and have only had to use it twice, when I had to get medical attention for minor injuries. Both times it was easy to file for reimbursement and I was quickly received the check. I recommend it to my friends who travel.

My husband and I purchased Travelex travel insurance for a Baltic Sea Cruise that we had booked for August, 2019. Since we purchased the insurance within two weeks of booking the cruise, it covered pre-existing conditions. We are thankful that we did because just two days before our departure for Europe my husband ended up in the emergency room with a serious condition that necessitated we cancel our entire trip. I immediately filed a claim with Travelex and within three weeks of filing the claim we received a check for reimbursement of all of our travel costs.

Everything went smoothly. The claims were processed right away and we were given real time update in your website. We will definitely get insurance again from Travelex on our next travel. Customer service was also great and was able to answer right away our queries/concerns especially when my child was hospitalized. Thank you again.

I've gotten Travelex for my family of 4 at least a dozen times in the past. I get it every time I travel internationally. I never had to use it in the past, but this summer, unfortunately, I had to file a claim due to flight cancellation and a one week delay. The process took about 3 weeks from start to finish. It was quick, easy and efficient. Everything was done online and payment came via Paypal. I would recommend this insurance to everyone.

Didn't need to use this, but was comforting to know that I had it just in case. I will likely get this service for future trips that I take. It was much more reasonably priced than other options I had looked at from other companies.

Although the website was overall easy to use, which was nice, I really felt that I was taken advantage of with regard to the “cancel anytime” portion. It wasn’t until after I made the $136 purchase that I saw the requirement that this portion “must be purchased within 21 days of initial down payment of trip.” I had paid the down payment months before and would never have purchased that portion of if had been presented more clearly.

I was happy to have been able to purchase travel insurance on an upcoming trip. The website was very easy to navigate and self-explanatory. I was able to purchase the trip insurance I needed and will have a more comfortable trip knowing I am covered in the event of an unplanned issue.

I’ve yet to take the trip I’ve insured, but the ease of choosing and completing the Travelex application was easy. I completed the application online, but I called Travelex twice and was pleased with the agents who answered my questions.

Burich ** I had a wonderful experience with Travelex! And as I wrote I would recommend for a friend too...!!! (On the phone it's not so easy to deal with them! But online it's very well...!) See you next trip...!!!

We had to cancel two trips in the last year, both to bad-timed sicknesses. We used two different travel insurance companies. The first took seven months and absolute mountains of paperwork to refund us just $550. They kept asking for the same papers, which I submitted multiple times. It was totally ridiculous! The company for the second canceled trip, Travelex Insurance, actually refunded us more than we originally requested. It took about a month, and it only took that long because they wanted to make sure we got the same exchange rate that we’d paid. They were AWESOME. The second trip was significantly farther and longer than the first, and they were so much easier to work with, it was a total night-and-day experience. So, long story short, get Travelex Insurance!

Had a medical emergency and Travelex covered most of the expenses. I submitted the medical records and expenses incurred on my trip and was reimbursed in a timely manner. Great customer service. I would recommend this travel insurance to a friend and I would personally purchase for next trip.

This is a fabulous product with equally fabulous service. This is my travel insurance of choice. Great customer service, very responsive, and easy to buy and use. Claims are paid promptly as long as you have the required documentation. All in all, Travelex is an excellent company.

Purchased a Travelex policy for a cruise this year. Unfortunately I had to cancel 1 day prior to departure due to medical advice from my daughter’s PCP. First step was to call Travelex to confirm coverage. While it was easy to make contact, they would not confirm that my circumstances fell within the scope of a valid claim. Representative spoke in general terms. I asked them to go ahead and begin a claim. I received an email shortly afterwords that explained the claim process.

Our 1st time using travel insurance. Very pleased about the service. Had to make an unexpected flight overseas to help with sick family member. Flight changes had to be made. We submitted the documentation as requested. We just received our check today. It took about a month after we sent our last set of requested documentation. Will use your services again in our future travels!

according to the instruction with the doctor's comment and receipt in Japanese. I've received the check covering the full amount of my medical expense within 10 days. Super good treatment!

A friend of mine recommended travel insurance for my 3 week trip to Southeast Asia. I did my research and decided on Travelex. It was a smart decision. The last leg of my trip back home from Hong Kong to LAX was canceled due to mechanical problems. I lost my connection from LAX to Tampa. I had to rebook that flight at a cost of $500. I filed all the proper paperwork with Travelex and they reimbursed me promptly. You can be sure I will get another policy with Travelex for my next international trip!

I usually buy travel insurance for an international trip. I typically choose a policy that I like depending on the trip. This was my first time signing up for a Travelex policy. Unfortunately my trip had significant delays and I had to file a claim. I initiated my claim by filing online on my phone during the trip. After my trip I filled out the claim document and uploaded all the supporting document. It would’ve been nice to see what documents I’ve uploaded so far because the claims portal website is not detailed. The claim was reviewed in a timely manner. This was my first time filing a travel insurance claim and it went smoothly. Definitely will consider Travelex high on my list when purchasing travel insurance in the future!

Many travel insurance company are simply collect premium and not pay when incidents happened. But Travelex stands out. It pays the customers when something occurred. In additional, their price are listed in their website and fair to everyone. Not like some other insurance company which quote you individually through agency. I highly recommend this travel insurance company!

I have not had a need to make a claim, but when I called prior to making the purchase, I received great advice and information from your staff, which in turn saved me money. Thank you so very much, Edith

I never had one before because I never thought I'd need one. But this time I travel for important business and I really want to make sure nothing goes wrong so I start looking up about travel insurance the day before my travel. Wow. I'm impressed by how fast the process is! I'm so glad I was able to do it even the day before. This give me a peace of mind during my travel! Thank you!

I liked the breakdown of what is covered AND that I could so easily fill out the form online. However, I wished a couple of more things were covered under basic. I hope I do not have the opportunity to use it.???

Insurance policy is very clear and the price is decent comparing to other insurance companies. And also, the reimbursement were quick and customer service are very helpful. Overall, this is a good insurance for traveling within US or outside US.

I have purchased Travelex insurance several times but this is the first time I submitted a claim. I was ill while in Europe and filed a claim for a doctor's visit and prescription upon my return to the U.S. Within a few weeks, I was reimbursed. It was a painless process. Just be sure to keep all your receipts/proof of payment.

This company is the worst insurance I have ever paid for!!! They are not understanding and just plain out scammed me out my money! Will not be working with them again and I will make sure to tell people not to pay for their horrible services! NEVER AGAIN! My brother passed away so I booked my ticket and the Travelex insurance plan so I can attend the funeral. The funeral ended up getting pushed back so I talked with customer service at Travelex and they assured me if I submitted all requiring documents that there would be no problems if I changed my flight a week later!

Website was easy to use and options for my trip were plentiful. I had indeed visited some other sites. However, many of the policy options here were exactly what I desired and nothing more. Easy to use, pay for and documents were received as outlined. I was most happy with my choice. I believe I received the best insurance product for my trip at a reasonable rate. After reviewing the entire policy document, I found it easy to understand and it was as described in the overview of my purchase.

I would have given 5 Stars, but I currently have a claim (Damage - Personal Item) & haven't heard back from the company yet. So I'm not giving a "true" evaluation, due to awaiting claim outcome. The purchase of the policy was fast and easy, that was a major plus in the purchasing with this company. So far (minus the claim outcome) my experience with the company has been positive. I would possibly utilize the company again in the future.

I use Travelex travel insurance whenever I fly. It is easy to sign-up for the travel coverage and it gives me assurance I will be taken care of if it is needed to be utilized. Fortunately I have not had to use the insurance however I would not travel without it.

The process for applying to Travelex for a claim was simple and the response was prompt, courteous, and effective. I appreciated that even though there were delays due to high volume, I was notified as my claim went through the process.

I have had Travelex for many years and they are great at keeping their word when I had a difficult experience in my traveling out of state and overseas. I will renew and continue availing their service every time I travel.

Travel Insurance - Holy Land trip - It was very easy and convenient to obtain - recommended by the company that is conducting the tour. I also found it affordable and hope that I won't have to use it. But better safe than sorry. Thank you for your attention to detail in sending the appropriate description that I can give to my family members to refer to while I am on my trip.

I went online to purchase some insurance in case something happen to me while on travel. I also needed insurance if I was to get sick and needed medical help. I wanted insurance in case the flight was canceled. Very easy to do. Thank you so much.

Thankfully I didn't have to make use of the Insurance this time but, as always, it was an easy process to book. Having had to use Travelex in the past, and having had an extremely good experience with that, I will be using Travelex for all of my international travel going forward!

Very easy process. Choosing certain items to fill out application on the website were a problem. Trying to scroll through a drop down on my iPad, scrolled through the overall site instead. I needed to fill out the app on my Mac.

Very helpful staff and quick process. I had a death and needed to cancel my trip. The forms and process were easy to use and they were easy to communicate with via text, e-mail or phone. I would use them again and do recommend them.

The agents rushed me off the phone and did not take the time to assist. They both came off as having attitudes and not having the time to assist. I only went with your company because of the price, not because of the agents assisting.

Program components & staff exceeded expectation. My experience with Travelex Insurance since 2004 has been excellent. In our most recent trip, an injury, unfortunately, required us to tap into Travel Select emergency services. What a wonderful group of professionals! Thankful for all of your help. We’re already plan our next trip!

Person with whom I spoke walked me through the procedures for getting approval and assistance if I encountered an emergency health situation in the Andes Mountains in Peru where there might not be a doctor or other medical professional. Very helpful!

Last month (March 2019) my wife and I began what was supposed to be a two-week vacation in Thailand. Two days after arriving in Bangkok, I was diagnosed with double pneumonia and was hospitalized there for 13 days. The physician required me to rest a few days after discharge before allowing us to fly back to the US. When we returned we filed a carefully documented trip interruption claim for about $10,000 with Travelex on April 9. (An arm of the insurance, On Call International, had already taken care of the hospital bill - quickly and completely, much to our amazement.)

Your comparison of various companies with their coverages and cost made it easier to make a decision leading to my purchase of travel insurance. I would recommend your company to my friends before they travel. I will use you in the future.

Unfortunately had to file claim due to elderly father going into hospital with pneumonia during our trip to New Zealand. Provided all the info requested on website and had claim paid in less than a week. Will always use Travelex for my trip insurance plans.

I'm a private person planning to go on a vacation for 10 days. Bought basic coverage just to have a peace of mind. Could've done it on line but got some questions. The Representative I spoke with was very nice, professional, knowledgeable and patient. Totally satisfied.

Processing my insurance request was a snap. Website was user friendly and very informative of planning options. It is something I hope to never use, but a comfort to know have coverage for unforeseen event since trip planning is completed so far in advance of travel.

Did not need it, but it was good to know it was available to us. The contact number was clearly given had we needed it. The insurance was a good security blanket and kept us confident that we were covered.

I always get Travelex Insurance before any trip. This is the first time I ever filed a claim. Other than the initial confusion between filing a claim with On-Call International or Berkshire Hathaway, the whole experience was very hassle-free. I absolutely would recommend Travelex to anyone!

The process is very easy. Just plug in the dates of travel, the age/state residence of traveler and the total cost of the trip to find the cost for different types of coverage - select one and pay. If you encounter questions, the representatives at the 800 number are very helpful.

My husband woke up with a terrible cough and he went to see the doctor on our cruise ship. They did blood work, and a chest xray. Gave him a z-pack and some cough meds. They said he had bronchial pneumonia. When we returned home - I filed a claim online. Very quick response time -- within a matter of a week and the claim was complete. Thank you.

I called twice. Both times, I was connected to an agent in a reasonable amount of time. In both cases, the agents were excellent! They gave me exactly the information I needed. Also, both spoke perfect English and were completely understandable. It's because of this experience that I went with Travelex. I have typically used Allianz for past trips, but the impression that your Customer Service left me with won me over!

I was to see that the premium rates were the cheapest of any other travelers insurance company. With an A++ rating. My first time purchasing insurance and I spoke with a few agents. This one man was very helpful and answered my questions with ease and clarification.

I do realize I am responsible for all I write to you. It is very easy to purchase your policy and add (or not) additional protection. However, Your policy was most likely written by attorney(s) and it remains to be seen IF I need to file a claim, what will occur and the service I receive.

Though we have traveled outside of the United States many times in the past, we feel like this is the first time we've found the right travel insurance company. Given top ratings online and a wonderful conversation with a representative enables the thought that we've chosen well.

The online claim submittal is simple and easy to use. It is easy to upload supporting documents for claim processing. Only one minor suggestion as an user: While one is entering banking informations for claim payment by EFT, the user has no opportunity to review the banking informations (routing numbers & account number) are correctly entered. Any mistake here would cause the payment to be returned to TravelEx. And one has to call TravelEx to correct the mistake.

I rank Travelex among the best in coverage, cost, and service. Through the years of my using Travelex Insurance to provide insurance coverage for various trips, I have always been satisfied with our overall experience. I have recently purchased its coverage again for our 2020 family vacation celebration.

We got this travel insurance and my son was hospitalized, Travelex was very helpful and constantly asking about how my son was progressing. After returning I filed all my documents and Travelex processed and reimbursed everything seamlessly. Great service and experience!

Enrolling online was fast and efficient. Quote seemed reasonable. Highly recommended by the NYT’s Wirecutter and other online reviews of prior purchasers were on the whole quite positive. After all, while my husband and I did not have any issues requiring us to use Travelex coverage during our 20 day trip to Northern Thailand, we really felt worry free knowing Travelex was available if it had been needed. Well worth the peace of mind.

I had no need to submit a claim and and therefore am unable to comment on customer service or speed of processing a claim. Purchasing the insurance was easy and reasonably priced. Communication by email was convenient. Thank you for providing this service. It gave me peace of mind to know that my trip was insured.

I purchased Travelex insurance for my trip to South Africa and a few weeks before departure, I was diagnosed with Cellulitis. My doctor gave me orders to cancel my trip, as it wouldn't be safe for me to travel such a distance. I promptly cancelled my airline ticket, submitted a claim to Travelex with the documentation required, and within two weeks, I received a check fully reimbursing me for the cost of my ticket. It was a simple, easy process. Travelex came highly recommended to me by friends, but you only know how good a company really is after filing a claim. I was completely satisfied. I'll use Travelex insurance for all my future international trips.

Our backpacking trip ended up getting canceled when a 20 year snow storm came through with record snowfall. I filed the claim on a Thursday the same day the trip was canceled and by the following Monday I was reimbursed the full cost of the permits. Best insurance I have ever bought.

I had questions about a family policy. The representative was very helpful, polite, pleasant, and professional. Her responses made it easier for me to choose to go with Travelex and to be prepared with necessary documents to make a successful claim if I needed to make one. Fortunately all went well with the trip so no claim was made. Having the travel insurance gave us peace of mind that made it worthwhile.

Excellent written communication with the plan - the trip will not be until May, 2019. Will follow up with additional comments after the trip. The trip will commence on May 5th thru May 12th. Until the trip has taken place, additional comments cannot be made.

I have read much about insurance coverage provided by Travelex. Rave reviews regarding coverage for ‘families’. That may be true but coverage for this senior citizen was zip. Nowhere did I ever read some Travelex policies do not cover cancellation of a trip due to health issues. Kensington Travel/Tours sold me the insurance and never said anything about limitations. Imagine my surprise when a lung infection prevented me from taking my trip and Travelex informed me I was NOT COVERED for trip cancellation. Buyers, especially senior travelers, beware.

I bought the travel insurance before travelling to Panama. I didn't have to use it, but I appreciate the rapid response when I applied for it and user friendly form of using it. I will use it again in the future when travelling. Thank you.

We had to cancel our trip due to surgery. It was unexpected (that's why we planned vacation on the first place). We submitted a claim, our primary care physician filled the required form, and we got full refund.

It was so easy to purchase. I would recommend to anyone who is traveling and need protection. It was so much cheaper than purchasing from Carnival. I am glad that I went outside to purchase insurance. I will use Travelex in the future for all trips that I will take.

We had to cancel the family vacation because my wife got sick, so we submitted the trip cancellation claim. I called to open the claim, but the same could have been done as easy via the website. Although, the documentation required to support the claim was a bit excessive IMO (like a statement from the airline that the ticket's fare was not refundable), we did not have major issues providing all required documents, including the doctor's note, of course. Once the documents were submitted, it took about 2-3 weeks to process the claim and we were able to check the processing status online and, finally, we got a check for the full amount without any issues or additional questions. I think it makes sense to invest some time and prepare all documents upfront - makes everything go smoother. Overall, I am very satisfied with the service received and plan to use Travelex for my future travels as well.

Travelex showed me on my Medical Emergency that when they say insurance they mean it!!! They Covered all my expenses caused thru my Medical Emergency with fair and easy reqs in the approx amount of 8,000. They're avail and worked along very well!

The experience was ok. I had a little confusion as to what the difference was between the two "lines" you offer to viewers. Deluxe vs. regular. Had it not been for my friend telling me to go with the deluxe/plus... then I would not have. I still don't really know what that paid for... or what the difference was!

I first purchase travel insurance for a trip abroad in the winter of 2017. I bought a Travelex for my child and I, and a different policy for my spouse. Unfortunately, my spouse became ill and we had to extend our stay. Postponing our return flights cost about $3,000. Fortunately, we had purchased insurance. Both insurance policies covered our expenses, but Travelex was far quicker in refunding us than the other policy. For that reason, I generally choose Travelex and I always buy travel insurance when traveling.

Matt was such a great help to us! Answered all our questions with such thoroughness and patience. We would highly recommend Travelex and already have! Our wait time was minimal and the price was far better than the tour operator!

I am satisfied with Travelex thus far. I am satisfied with the quote and purchasing process, as well as with the price of the product I selected. I trust that the company and insurance product are as advertised and that there will be no issues if I have a claim or issue.

Whenever I travel internationally, about 5 x a year, Travelex goes with me! Your prices are reasonable and I appreciate being able to get a quote so easily. No long waits on hold! The peace of mind I feel using Travelex is priceless! Thank you!

Needed input on buying insurance - on hold 25 minutes three times and never an answer. Went ahead and bought insurance. Got a confirmation email & “you forgot to buy” email. A couple days later yet another forgot to buy email. What will happen if I actually need real service from you during my trip? Hopefully I won’t!

For some unknown reason I could not print the whole policy. At about page 15 and 16 those pages repeated themselves and no further pages could be printed. I asked for a hard copy to be mailed but haven't heard. It has been over a week.

I have used Travelex for many years without having to make a claim. Last summer, my son got sick two days before a trip out of the country and was advised not to fly. I contacted the company immediately and filed a claim. The response was prompt and the time frame to obtain a resolution to the claim was of about two weeks. I dealt with another company in the past and it was a grueling experience to say the least even when a death certificate was sent to the company. Travelex on the other hand is prompt, transparent, professional and worth every penny. I highly recommend Travelex!

I have never used Travelex Insurance before but found it to be very competitive with others available. I always hope I will not be required to use travel insurance but it's good to know that most important features of travel are covered. It gives me peace of mind, so that I can relax and enjoy my trip.

The basic plan that I've used in the past while traveling is inexpensive but covers all my needs. I had contacted a Travelex representative via phone to ask a few questions and to ascertain if I had filled out my online application correctly. The rep answered all my questions and assisted me with the application.

I'm very disappointed that you got rid of the Multi-trip insurance! I hate having to go in and get new insurance every time I fly. Not a good client experience! If your rates weren't cheaper than everyone else's I would have gone somewhere else.

I am overseas and have medical issue. Tried to call the 24 hour hotline 3 times and every time I was disconnected without even talking to a live person. There is no collect call service in the place where I am and I looked into calling the general number but it is not 24 hours service. This is simply not acceptable.

My first experience with Travelex and it was very, very good. The choice of coverages was easy to determine so that it fit what I needed. The costs were better than several other companies and it only took minutes to book once I determined what plan fit my trip the best. I will no doubt use this company again and would definitely recommend them to friends.

Process for hiring the insurance and entering the claim was smooth and fast. You should improve in providing a more accurate status for in-process claims. As soon as the documents are uploaded, the status showed as "In Progress" and it remained like for 12 days when the claim was paid. I believe you should show status as "Documents Received", "Documents Reviewed", "Claim In Process" and so on.

Travelex has always been my go to choice for life, AD&D and/or flight insurance when I travel. I only fly every couple of years, but through these past 30 years Travelex has always been there. Whether you purchase from them by phone, mail, or website it is always easy to understand your choices.

The online experience is ok. Documents are huge and difficult to get through. Submitted a claim last year for America by Rail trip delayed 19 hours with train and reimbursement was denied. I am not sure that I will continue to use Travelex as I expect claims to be paid when I have a legitimate reason.

This is the third time that I have purchased Travelex Travel Insurance. The coverage is good and it is easy to apply. I have not had any claims (thank goodness) so I can't speak to their claims service. This of course is the real test. I have made a few calls to ask questions and the agent has been very helpful.

Hello, the claim was Easy to submit via email. I also felt at ease having this coverage. I did have to call for clarification on how to calculate the claim amount. The staff were very helpful. Thank you very much!

Easy and fast to secure online without having to provide too much detail. Our trip has multiple ports we will visit and I didn't have to list each. Since we are small sailboat cruise company, our ports are dependent on weather and timing and not set.

I decided to purchase travel insurance for my upcoming trip to Australia. Traveled service was prompt in response and reasonably priced. However, I can tell you if it’s great only if I need to use it, but at least I have peace of mind.

Fantastic customer service! Everyone is very helpful, friendly and knowledgeable. The prices are fair for what you get. Claims are responded to in a very timely manner. Have been using Travelex for years and will continue to do so for all my trips.

I had some trouble initially with the website with the payment going through. It's also difficult to actually find a saved quote. You have to go back to the email and click on the link. Otherwise, I think it was fairly straightforward. The first time we purchased it through a travel agent this time I did so directly. Competitive pricing and primary coverage are a plus!

I have always had a reasonably good experience with your purchasing options and have been purchasing travel insurance from you for nearly 20 years. One comment would be that it would help for returning customers if we could have an account which remembers all of our family information to simplify repeat purchases. Would be nice if we could see an account of previously purchased policies too. Thanks.

Easy to navigate online. Had one question and called the customer service number. It was answered promptly and helped ease our minds. Went back online and purchased the plan that bnb would best fit our needs. Thank you for a pleasurable experience.

Although I've not yet received my visa back, it looks like this service was sufficient to secure my necessary travel documentation. I will return here next time I travel and see whether the rates and cover are competitive for family travel, but for now it all looks good and I'm happy with the service.

Going online through the process was very smooth. It was easy to understand the options and was nice to handle everything online. I did call the 800 number for clarification and that was a simple process as well. I quickly received the online contract with all of the details for my documents as well. Thanks!

Best travel insurance policy we have ever seen. You don't have to be dead yourself to qualify! And now we don't have to worry about missing the funerals of our parents who are now in their nineties. We were referred by friends who have had excellent service from Travelex. THANKS.

We have used Travelex many times and recently had to make a claim for trip interruption. It was an unusual circumstance dealing with canceling one of two cruises, but continuing on a planned personal trip. We had good documentation to support our case, and Travelex handled our claim quickly, fairly, and exceeded my expectations in how well we were treated. Our entire claim was paid in full, and we have booked another trip using Travelex again.

My first time taking out a travel insurance couldn’t have been more smooth. My bike bag and suitcase were both damaged when I landed back home. I took pictures and filled out the easy claim and mailed it all in. Within a few weeks I was reimbursed fully. I will always be taking out an insurance for when I travel with Travelex!

I had minimal questions, using nice online application. However, I could not find answers to crucial questions... like 'what counts as final destination?' No answer on website, no chat window, I waited about an hour on telephone hold, and did get response to email a day or so later (too late, already bought product).

I was very pleased with the ease of purchasing this insurance, the policy availability and confirmation. The process was easy to understand and follow, the coverage is explained well. I would recommend this company for out of country travel. Since I haven't gone on the trip yet, I can't speak to how problems are handled if any come up.

Obtained travel insurance for an upcoming cruise. Did everything on-line. It was very easy and streamlined making the process worry free and efficient. Travelex was recommended by a "Travel Agent" friend who has much experience in the industry and she did not steer us wrong.

The selection and ordering process was responsive, informative, and logical. The ability to compare your products was appreciated. I previously purchased my travel insurance through an intermediary, but found this direct process more satisfying. As for your solicitation of feedback, I appreciate the opportunity.

I am a repeat customer and have ordered the AD&D Air Only policy many times. I love the option of being able to order AD&D only. The reason that I didn't give your service 5 stars is because your website is unnecessarily complicated and not user friendly - especially when ordering AD&D only. It should have its own designation with a drop box or column in the comparative area. Thank you for the opportunity to do this review.

Your rep did a good job explaining your product. He was courteous and helpful. We ordered the travel insurance. Really no problem at all. Really nothing else was a problem. The website was fine as well.

I had peace of mind having this insurance, but had no reason for any claims. At my age I always have concerns for health issues that may occur, but the policy covered any event of illness and repatriation to my home country. It also provided for medical rescue. My baggage was lost in London but British Airways located and returned to my California home within 48 hours. Bags were intact and not damaged or pilfered.

I use Travelex almost exclusively for my travel insurance needs. Sometimes I need a full package and other times just medical and minimal coverages. Their website is easy to use and to understand. Over the last couple years I’ve used them for trips to Egypt, Morocco and Ethiopia.

We used this insurance for the first time for an overseas trip in NOVEMBER. After missing our connecting flight to Europe we had to stay overnight in Newark. It was a very stressful experience and we hoped the insurance would cover our costs. We submitted a claim form with detailed documentation and receipts. The claim was accepted with full reimbursement. We will always purchase our insurance through this company going forward. They are amazing!!

This time I didn't have to use my travel insurance, but in my last trip to Costa Rica, we missed our flight because of harsh weather. We had to buy another one since the other airline didn't have other flights the same day. We purchased it, filed a claim and Travelex refunded us for the second ticket. Will use them for sure again.

I had a good experience with the agents that I have spoken to. All questions were answered and service was very professional. Suggestions were given to me that will be beneficial for my trip. I have used Travelex previously for many trips and would recommend it to anyone I know of who will be traveling.

I've purchased travel insurance from Travelex insurance for two trips in the last year. My mother-in-law is in her 90's, so I opted for the full coverage, Individual Travel Protection Insurance Policy in case I have to cancel at the last minute for family emergencies. I had a great purchase experience both times. The agents were straightforward, knowledgeable and good to work with. Full coverage is a large expense, but I feel comfortable and confident my Travelex policy will take care of any unexpected issues that might arise. I'll continue to use Travelex for future trips.

Always Good Service! Was a former travel consultant and recommended to my clients to use them usually. Many years ago (over 10 years ago) our trip to South Africa was interrupted because an airline was shut down and you took good care of us while we stranded in the middle of our trip.

Thanks for having an easy to navigate website. The only thing I wish is that I could get a rewards scheme for frequent policy buyers! I use you guys all the time for domestic and international trips. Great great product.

No real problems, the purchase went relatively smoothly. I would prefer to have a lower cost option to not have travel costs reimbursed; just cover emergency services. I was able to get costs reimbursed once in the past and found it very difficult and extremely frustrating. As in, send in such and such papers, wait two weeks, get asked for something else, etc, etc.

Easy to make the purchase. Will buy again in the next time we travel and will recommend to friends and families. Also the price is the best compare to the other competitors. Thanks for the opportunity to review your company. Once again great website.

I shopped and compared 5 different policies online and got recommendations from 3 friends who all used different companies. Travelex stood out for the coverage, equivalent price, and the best part - my phone call to Customer Service. You see, I read the policy and had questions. When I called, Kathy answered every question I had, clearly and understandably. My focal areas were trip delay, bicycle touring and pre-existing conditions. I can't review the claim process as I haven't traveled yet. (And I hope that I don't have to!) I feel comfortable with the company, people and policy so far.

It was easy to sign up for the travel insurance however the five star rating was based on that because I have had no experience with the insurance itself and hope that I do not need to use it. I would appreciate a list sent to me of coverages.

It is still too early to give an appropriate appraisal. I bought Travelex for the first time for essentially three reasons: 1.) I had a loss which my previous insurance company said that they probably would not cover (it is not clear that Travelex would have covered it either). This prompted me to start shopping for other companies. 2.) The total cost was less for the same or better coverage with my previous company, and 3.) the insurance is primary. Most other travel insurances are secondary. Many other companies also have poor consumer evaluations. I have passed all of this information on to my step-son, who I presume is also going to buy a Travelex policy.

Purchased this insurance as part of the requirement for getting my French visa. My insurance was not accepted as it doesn't clearly state coverage area and the fact that it covers entire Schengen area. I ended up purchasing a different insurance and requested to refund me for this one. Not sure if the request will be granted.

My mother used to travel to Canada to visit my sisters twice a year and bought Travelex medical insurance for her while traveling there. During her last visit she got sick and was taken to ER in Canada. She spent a few hours there and was discharged. Later the Canadian ER sent us the medical bill, which Travelex paid directly to that ER. We are happy to use this company in future. We also recommend it to our friends and others.

Application process is very easy. I have purchased insurance through Travelex before. I believe that should I need to use the insurance policy that they will not disappoint me. Like the peace of mind that I have the protection should it be needed. Heard about the company through Gate 1.

The review of offered benefits were simple and easy to review and select to obtain the coverage we wanted. We look forward to an uneventful trip that does not require us to make a claim! Thanks for being easy to work with. Best regards.

We prefer the flight insure plan over trip insurance due to the lower cost. It gave us and our children peace of mind while we were traveling. The online purchase process was easy and affordable. This is the second time we have purchased flight insurance from Travelex.

This is our third recent time using Travelex for travel insurance. The process was entirely automated, no agent contact required. The process is very efficient now that we know what our options are for policies. This application, on the other hand, is unwieldy. I've had to try at least 4 times to submit it!

We have not had to process a claim so we cannot comment upon that issue which would be the most significant aspect of travel insurance. However, the process of evaluating and purchasing the insurance through the website and through telephone representatives was excellent.

I have used Travelex many times. Fortunately, only need to make a claim once and it was well handled. The website is easy to use and the prices are reasonable. Plan to use Travelex whenever I travel in the future.

We had a trip planned and my father was taken into the hospital for an emergency operation. We cancelled our trip and later filed for reimbursement through Travelex after getting his doctor to fill out the simple form.

We always purchased travel insurance when we travel. During last several years we were purchased Travelex travel insurance and feel like we have a good protection for our trips. Never had problem before. This year we travel to Canada and our connection flight at Toronto was canceled. We were staying in line to reach customer service for more than 4 hr!!! Air Canada proivided new tickets for flight for next day and arrange hotel. We reached hotel after midnight and were very tired. Next day we flew home, but my wife missed working day. We contact Travelex and send them all info. Also sent them proof from Air Canada for canceled flight. We did not get single penny from Travelex insurance. So why we need this insurance???

I will know if my experience was satisfactory if and when I require compensation as per insurance coverage. There was absolutely no problem in your taking my premium payment. The items that I need covered appear to be included in the policy.

Luckily, I didn't have to make a claim. So, I can't comment on that aspect. I signed up for this insurance on my phone while waiting at the gate for my plane. I did complete it, but found the site hard to navigate and to fill out the forms. For example, it wouldn't let me set the date I was leaving, so I had to pick the next day. Some of the form buttons didn't work correctly. The site isn't very optimized for phones. I'm on Android using Chrome if that makes a difference.

After two evenings researching types and brands of travel insurance, Travelex stood out for policy coverage shown online, quick quote capability, possibility for preexisting conditions coverage and favorable customer service ratings on a few websites. I also could have chatted with representative if I had felt need. I hope to not have a claim to file, but that would be the true test of the Travelex product.

After researching several travel insurance providers, I decided on Travelex primarily because the emergency medical coverage is better and the policy provides "primary" coverage (i.e., no waiting for my personal medical insurer to reimburse me first), which is a BIG plus. I was also drawn to Travelex because the coverage has a shorter time frame before coverage is triggered (e.g., lost luggage, travel delay and the "look back" period). Even having extra time to review the policy after purchase (e.g., 15 days vs. 10 days) was comforting and gave me greater confidence in choosing Travelex over other providers.

Insurance is something you need only when you need it. I hope to never need it. That's when you find out how good (or bad) the insurance policy is. Otherwise, travel insurance buys me a piece of mind. Based on online reviews, a friend who uses Travelex, and my past purchase, it is highly regarded as one of the best and affordable travel insurance. What I like about Travelex is the website's ease of use, comparison of policies, and plain English description. I also spoke with a Travelex agent. She was very friendly and knowledgeable addressing all my concerns and scenarios. Travelex is my go to company when considering Travel Insurance. Keep up the great work!

Called to file a Claim and it was a good experience. The Customer Service Person I dealt with was Professional in assisting me to learn what I needed to do to file a claim. I would have no problem recommending Travelex Program to relatives and friends.

My rating so far only relate to the process of applying and registering for the insurance, nothing else. The trip hasn’t taken place yet. Therefore regarding the acquisition of this insurance, I can say that it has been done online and was a fairly straightforward process. It appeared to give the best coverage for the price. So this explains the rating above.

Was asking how I go about filing a claim for an items we lost on our trip. While we were on vacation we lost our camera in the ocean. She help me get the claim started and then emailed me the information I needed to fill out for the claim.

I have ordered from Travelex before - their website is very easy to navigate, and customer service reps really know their stuff. Accurate, easy to understand, friendly on the phone. Would recommend them for ordering a policy. No comment on their services when having issues - let's hope I don't!