TravelSafe Insurance

I purchased a travel insurance policy via Travel Safe for a trip to Aruba on January 7th. On January 5th, I contracted Covid (which is covered under my policy). I submitted all of my documentation on January 5th and cannot get a response on my claim. I've escalated up the chain of command and have reached to both the broker and the insurance agent upward of 10x with no resolution or status update on payment. Their company claims a 15-day reimbursement and it's now over 6 weeks with no resolution in sight and no access to a representative to help. I've called and sat on hold and have left multiple messages. I can't help but feel that this is a scam.

I always booked my trips using TravelSafe. Never claimed it, but had to cancel my trip because I got pregnant and my doctor told me not to go due to high risk of Zika virus. I had cancel for any reason. Well... turns out the Zika virus is a "specific exclusion". They don't care of the doctors notes. I paid $300 for canceling for any reason, but ended up not being able to cancel even for a medical reason.

We used Travelsafe for a Mexico trip. We had to extend our trip due to a hurricane. Filing a claim was an easy process. They reviewed and processed the claim very fast. We definitely recommend TravelSafe!

TravelSafe has repeatedly turned down a claim for this spring for a cruise line that went bankrupt before refunding money due to two cancelled cruises. They first claimed their policy exempted anything to due with Covid cancellations, but the policy was purchased in 2019 when no such exemptions existed. They then said I changed the dates of my travel; I did not. Then they said I told them I had been refunded all money; I did not. They keep asking for the same documentation again and again. It is one inaccurate excuse after another.

Very poor claims service. We filed a claim immediately on return, and provided everything requested on the claims form. Three weeks later, they ask for boarding passes. Three weeks later, seriously? We provided alternative proof of flight delay. They ignored. We finally contacted United Airlines, who provided a letter acknowledging the delay--which we provided to claims department. Silence again for weeks. We tried calling--waited online, asked for supervisors. Lousy response, calls not returned. It took 2 and 1/2 months to get a very simple, $200 claim resolved. Pretty sad. Use a different insurer, just not TravelSafe/Trip Mate.

My husband and I had a smooth transaction when making a claim. We were not bombarded with follow-up requests, etc. and the company TravelSafe used to process the claim, Seven Corners, responded quickly to emailed questions. Just FYI, they use a company called Cambridge to process payments; when I received an email from Cambridge I was worried it could be spam/phishing/etc. so I contacted Seven Corners to confirm, and it is a legitimate company that they use. The payment was added to my checking account with no problems.

Terrible company. Good luck in reaching them on the phone. I filed my claim and the wait started. After nearly a month I check the status of my claim. All it said was denied. No reason given. No email from them or phone call to explain as to why. I tried to reach them but after holding forever left a call back number.

I bought the "cancel for any reason" trip benefit within 21 days of booking my trip as stated. After 2 long months of "reviewing" the claim I was denied the entire cost of the my trip. This company is USELESS. They never have anyone you can speak to when you call and always need to wait until the next day to talk to some useless and stupid customer service agent who knows nothing about your claim and says the claim is "under review." Do yourself a favor and tell everyone you know not to use this company. All the horrible reviews on this website speak volumes about this awful company. They just want to steal your money. Will never use this company again and have already told multiple people to avoid this travel insurance at all costs. I hope this company goes under and ceases to exist really soon because they do not deserve to be in business. FRAUDS!

Poor Travel Insurance, will not use this company again. Planned a cruise 2/10. My 15 year old daughter ended up with surgery 1/7 and 2/7. Filed a claim and canceled my trip immediately after first surgery on 1/17, sent along with ER/Surgery medical records. It is now April, I have called many times, they just state "it's under review", even though on my first phone call I was told 14 days, possibly 30. This is a simple case, with clear medical documentation. I only filed for the cruise portion, as it was non-refundable. Amtrak and my hotel refunded my money immediately. There are many other travel insurance companies out there, skip this one, not worth it!

Bought the cancel for any reason insurance with this company to insure my trip to Alaska. We were going to fly to Alaska, rent a car and stay in hotels for 17 days. About a month before our departure date we decided to cancel our trip. We notified TravelSafe and all of the hotels of our plans to cancel. We were able to cancel all of our hotels without penalty because we canceled outside of the penalty window. The only thing we asked TravelSafe to reimburse was for our unused airline tickets. Here's the gotcha! TravelSafe denied our claim because We did not call Alaska airlines and let them know we were not going to fly.