TravelSafe Insurance Reviews

I purchased a travel insurance policy via Travel Safe for a trip to Aruba on January 7th. On January 5th, I contracted Covid (which is covered under my policy). I submitted all of my documentation on January 5th and cannot get a response on my claim. I've escalated up the chain of command and have reached to both the broker and the insurance agent upward of 10x with no resolution or status update on payment. Their company claims a 15-day reimbursement and it's now over 6 weeks with no resolution in sight and no access to a representative to help. I've called and sat on hold and have left multiple messages. I can't help but feel that this is a scam.

I always booked my trips using TravelSafe. Never claimed it, but had to cancel my trip because I got pregnant and my doctor told me not to go due to high risk of Zika virus. I had cancel for any reason. Well... turns out the Zika virus is a "specific exclusion". They don't care of the doctors notes. I paid $300 for canceling for any reason, but ended up not being able to cancel even for a medical reason.

We used Travelsafe for a Mexico trip. We had to extend our trip due to a hurricane. Filing a claim was an easy process. They reviewed and processed the claim very fast. We definitely recommend TravelSafe!

TravelSafe has repeatedly turned down a claim for this spring for a cruise line that went bankrupt before refunding money due to two cancelled cruises. They first claimed their policy exempted anything to due with Covid cancellations, but the policy was purchased in 2019 when no such exemptions existed. They then said I changed the dates of my travel; I did not. Then they said I told them I had been refunded all money; I did not. They keep asking for the same documentation again and again. It is one inaccurate excuse after another.

Very poor claims service. We filed a claim immediately on return, and provided everything requested on the claims form. Three weeks later, they ask for boarding passes. Three weeks later, seriously? We provided alternative proof of flight delay. They ignored. We finally contacted United Airlines, who provided a letter acknowledging the delay--which we provided to claims department. Silence again for weeks. We tried calling--waited online, asked for supervisors. Lousy response, calls not returned. It took 2 and 1/2 months to get a very simple, $200 claim resolved. Pretty sad. Use a different insurer, just not TravelSafe/Trip Mate.

My husband and I had a smooth transaction when making a claim. We were not bombarded with follow-up requests, etc. and the company TravelSafe used to process the claim, Seven Corners, responded quickly to emailed questions. Just FYI, they use a company called Cambridge to process payments; when I received an email from Cambridge I was worried it could be spam/phishing/etc. so I contacted Seven Corners to confirm, and it is a legitimate company that they use. The payment was added to my checking account with no problems.

Terrible company. Good luck in reaching them on the phone. I filed my claim and the wait started. After nearly a month I check the status of my claim. All it said was denied. No reason given. No email from them or phone call to explain as to why. I tried to reach them but after holding forever left a call back number.

I bought the "cancel for any reason" trip benefit within 21 days of booking my trip as stated. After 2 long months of "reviewing" the claim I was denied the entire cost of the my trip. This company is USELESS. They never have anyone you can speak to when you call and always need to wait until the next day to talk to some useless and stupid customer service agent who knows nothing about your claim and says the claim is "under review." Do yourself a favor and tell everyone you know not to use this company. All the horrible reviews on this website speak volumes about this awful company. They just want to steal your money. Will never use this company again and have already told multiple people to avoid this travel insurance at all costs. I hope this company goes under and ceases to exist really soon because they do not deserve to be in business. FRAUDS!

Poor Travel Insurance, will not use this company again. Planned a cruise 2/10. My 15 year old daughter ended up with surgery 1/7 and 2/7. Filed a claim and canceled my trip immediately after first surgery on 1/17, sent along with ER/Surgery medical records. It is now April, I have called many times, they just state "it's under review", even though on my first phone call I was told 14 days, possibly 30. This is a simple case, with clear medical documentation. I only filed for the cruise portion, as it was non-refundable. Amtrak and my hotel refunded my money immediately. There are many other travel insurance companies out there, skip this one, not worth it!

Bought the cancel for any reason insurance with this company to insure my trip to Alaska. We were going to fly to Alaska, rent a car and stay in hotels for 17 days. About a month before our departure date we decided to cancel our trip. We notified TravelSafe and all of the hotels of our plans to cancel. We were able to cancel all of our hotels without penalty because we canceled outside of the penalty window. The only thing we asked TravelSafe to reimburse was for our unused airline tickets. Here's the gotcha! TravelSafe denied our claim because We did not call Alaska airlines and let them know we were not going to fly.

Unequivocally, from my experience, the worst insurance out there. I have tried for over two months, unsuccessfully, to receive the 75% of the total cost of my purchased trip back, based on the insurance plan I purchased and based on the guidelines and rules on their website. I have provided (two times) all of the information they have requested from me, but I continue to receive excuses by different representatives as to why the claim has taken so long to process. Their company policy says it can take up to "30 days" but as they told me, "usually 14 business days". In very rare cases it can take up to 60 days, however today, marks 60 days since I filed the claim and ultimately none of what I was told has been the truth, nor resulted in what they promised on their site.

I had a bad experience with both TravelSafe and their claims administrator TripMate. In the middle of our vacation we traveled between Spain and the UK where my mother lives. Our flight was very delayed and we arrived at the small airport 25 miles from my mother's home at 1am on New Year's Day. Normally there are several trains and buses each hour to the city where my mother lives, but on a public holiday and in the middle of the night we had missed all the scheduled trains and buses. We had to take a taxi. We made a claim for this expense, and despite 2 appeals they denied the claim... stating erroneously that we had arrived at our destination when we had reached the airport.

We bought TravelSafe Insurance based in part on its positive reviews here. We went to Russia where my wife was hospitalized and we had to return early. First, they give a phony name for their medical subcontractor. When its true name was entered reviews were uniformly 1 star. They were beyond useless. Fortunately I have AMEX Platinum. They put us on flights back to the US no questions asked (except for medical release) and 100% paid. Then it turned out that travelsafe is actually a front for the VERY POORLY RATED TRAVEL MATE. The positive is that the medical part was reimbursed in only 2 months.

Their customer service cleared up any and all insecurities I had about using them as my traveling agency and I was greatly impressed and very satisfied that they were able to explain things so clearly and in such a short time frame. The claim I had with them took only 4 days to go through and be completed which I found to be extremely impressive. I am happy with my experience with TravelSafe and I plan to do business with them again in the future. They are definitely a higher quality and value brand and agency. Their establishment is incredible as well as the faculty they employ. They are all so knowledgeable and generous.

I was happy with the level of respect I was treated with. Representative seemed knowledgeable and happy to answer any and all questions and concerns that I had. It gave me peace of mind to know I was covered in the event that something unforeseen would occur. I would recommend that everyone traveling always take out a travel insurance policy to protect in case there is a need.

Everyone there is nice but they try to talk you into stuff that was unnecessary for my needs during my business partnership with them but every place tries to do that so. It wasn't as expensive as I thought it was going to be and I guess the peace of mind was worth it in the end so overall I'd say the value was worth the extra money spent. It was easy to cancel after explaining that I just didn't need it anymore so it was terminated with welcoming back for return and future business.

Very easy to book the flights I wanted and got them cheaper than on the actual airline's site. The only negative thing I would say is that I was not able to get a decent seat selection and when I went to the airline's site I was stuck sitting in the middle seat which I hate.

I did have a few questions that customer service was able to help me with. I wanted to know if we had to cancel for a son-in-law's illness would we be covered. The impression I got from talking with their customer service department was that they would handle all claims efficiently and quickly. I think travel insurance is well worth the money if you think there is even a slight possibility that you might gave to canceled trip for medical reasons. The process to purchase was easy and quick. You can research and compare plans online.

I found that the customer service is very good. They are fast and efficient and seem to be quite good at their jobs. They made the process quick and painless. They handled my claim in an efficient manner. They seemed to be as fast as any other insurance company. They did not try to delay the process at all. The level of the coverage was enough to meet my needs. The price that I paid seemed to be fair as well. Overall I would say that they offered a good value. When I no longer needed the service I found the cancellation process to be clear and simple. I had no problems at all and never felt pressured.

They have always provided great, great service that I need for my family. Never had a problem and the timely service is spot on. I never will go anywhere else other than here. Thumbs up guys. The price has never been better. The service is top notch and I have loved the great thing they do for me.

This was very easy to purchase and gave me peace of mind. The customer service department was very friendly and knowledgeable. I felt very confident with my purchase. I feel confident with this company that they would handle everything fairly if a problem would have arose. Travel insurance is one of those things that you get just in case life happens. You hope that you never have to use it, but it is nice to have the peace of mind to know that you are covered just in case. I purchased this for a trip. It was a short term thing, but I didn't have any issues whatsoever. It was just fine.