Travelers Homeowners Insurance Reviews

I’ve been waiting for my refund check for 2 months. Customer service has given me two different dates for when the check was mailed, and my agent was told yet another date. After three weeks, PI Customer Advocacy | Personal Insurance Operational Effectiveness finally replied to my email saying the check had been sent to the bank, which never received it. Wait, if the check was mailed to the bank instead of to me, why did customer service tell both my agent and me that it was mailed to me for 30 days? There’s clearly a lot of internal miscommunication. They said they would cancel the previous check and reissue a new one to my address, but I still haven’t received it.

Absolutely phenomenal customer service. Our agent was Mr. **. Very attentive and listened to all our concerns really took his time on assessment. Couldn’t be more happy with the friendliness and customer service.

My experience with Travelers Insurance has been extremely disappointing and frustrating. As a disabled veteran, I expect to be treated with basic respect, professionalism, and compassion. Unfortunately, that was not my experience. The representative assigned to my claim failed to meet my expectations, and after repeated frustration, I politely requested to work with someone else. Instead of listening to my concerns, the manager, Keith K., insisted that I continue working with the same representative I had already explained I was dissatisfied with. I was given no meaningful opportunity to have my concerns addressed or to be assigned to someone who could better assist me.

Travelers insurance thought it would be ok to bill our credit card for $500 in one month when our payment is only $190. I've been on hold now for over an hour. These people are the worst of the worst for customer service and probably everything else they do. I had my account on auto-pay so I never missed a payment either. Scum is too nice of a word to describe this shithole of a company.

Any time I deal with Traveler's Insurance, life is drained from my body. Trying to get a claim covered in its entirety by Traveler's is like dealing with mafia underlings - nobody is too smart and they all just want to screw you over as much as possible. You have to go up a few rungs and spend countless hours to actually get a competent person on the phone and threaten to litigate before they actually begin to work with you in earnest. Their online portal quite obviously does not have phone contact information for customer service or any messaging capability in the ordinary course, because I assume they would be inundated with calls/messages at all hours and from the looks of it, their customer service personnel would not be able to handle more than one call every hour - seems as if getting up and breathing is a win for them during the day.

I had a leak in my house, the roof was worn away and had small hail marks in it but not to their standard. Then I was hit with a we are raising your rate and ohh by the way if you don't replace the roof we are dropping you, after I was denied the claim..

BUYER BEWARE!!! Just wanted to warn everyone to stay away from GEICO for homeowners' insurance! We have had GEICO for years for car insurance (and did not have any significant issues) and decided to go ahead and "bundle" it with homeowner insurance. The policy is thru Travelers Insurance underwritten by GEICO. We lost some shingles and had some roof decking damage in a storm LAST SUMMER. They took more than 6 weeks to even come out and inspect the roof (they no-showed on the first appointment, they sent someone who cannot inspect roofs to look at the roof damage on the 2nd appointment, finally had someone to only evaluate after more than 6 weeks after we filed the claim). They continue to give us the run around about covering this damage almost a year later!!! They have been an absolute nightmare to deal with. Highly recommend staying away from them, the discount is NOT worth the headache!!

We have been multi-policy holders with Travelers for over 5 years and recently had to put in our first claim ever. To say our claim experience has been a nightmare would be an understatement. Despite the mounting pile of evidence, certified wether data, and multiple licensed independent contractor reports we have provided in support of our claim- Travelers continues to deny us, yet cannot give us a concrete reason as to why. Instead, they use intentionally vague and ambiguous language to try and avoid responsibility, which is textbook predatory behavior. We have been mistreated and lied to for months by Travelers Insurance. They should be ashamed of themselves.

Travelers SUCKS big time! Drop them immediately! The majority of the ratings complains on this site, are the same problems that I had, and are still having with this insurance company. My house and the surrounding town, was struck with a devastating hail storm 7/3/25. The agent that was assigned to my claim in Pennsylvania, lived in Colorado! How does that work...It doesn't! He never answered any of my calls. After three months of nothing, out of nowhere, an agent shows up in my driveway, and tells me that the damage is not hail at all, it is from bird droppings! I am not joking. I called Bull S on the Bird S. He shows up again with an engineer to verify the bird S theory. The engineer states, looking at the agent with contempt, "This is all hail damage!".

In February 2026, during a major snowstorm, my roof sustained damage caused by ice damming. This was not gradual wear and tear. The damage occurred as a direct result of that weather event. Since then, I’ve experienced active water intrusion into the home, and the interior damage clearly shows water entering from above the roof decking and spreading across multiple areas. This is not a single point failure or something consistent with an aging roof it is widespread and directional, indicating that water was forced underneath the shingles.

I would have given Travelers three stars, except for the egregious way they denied renewing my homeowners insurance WITHOUT NOTIFYING ME it had been denied. You see, I had a homeowners policy, three auto policies and a boat policy with Travelers for 5 years. They renewed every year without issue. I only had one claim - a homeowners claim - for damage caused by an ice storm in 2023 - which they did settle. Minimally. There was also damage done to the roof which they denied! (I probably should deduct three stars for that!) However, in the fall of 2025 they inexplicably "declined" to renew my homeowners insurance. Which is bad enough, but the most outrageous part about it was I was not notified! No email, nothing in the mail… I did not notice that my homeowners policy was INACTIVE until it was time to renew the auto policies 6 months later!

I work with a lot of Insurance Companies and adjusters. Travelers has by far the worst customer service, most unknowledgeable staffing in their claims department, they refuse any communication with the paying customers and shortchanging homeowners on their claims. I stepped in to help a senior citizen that has no knowledge on roofing and gutters, what should have been a one visit by the Travelers adjuster, maybe a four-week process to completion, turn out to be a one year backwards and forth, at least 40 to 50 hours doing the adjusters job taking pictures, measurements, proving material spec's and manufacturer of matching product lines used. Homeowner felt disrespected from the start.

I had homeowners insurance through Travelers for many years. And last year, on January 24, 2025 I sold my house. My homeowner's insurance was already paid in December a month before I sold the house and it was paid up for a year out of my escrow. My insurance was never canceled. And this year, I have contacted Travelers to get the homeowner's insurance canceled and to receive a refund. I have been dealing with them since January 31, 2026 and it is now the middle of March. My refund has been approved, but no one will get off their butt and mail it to me. It has been one excuse after another every week when I call.

Review your policy carefully — especially square footage and replacement cost. I wish I had caught it sooner. They take no accountability and will rip you off.

Our house was struck by lightning on 9/13/25. It is now 1/28/26 - still waiting on our adjuster to approve 1 thing for re-construction. He ghosts us on a regular basis. Does not provide answers when he has promised to provide them. His supervisor gives the same responses. They are heartless robots. We have been displaced for 4.5 months with no end in sight. We used to have Metlife insurance - they were wonderful. Unfortunately, they sold off their homeowners insurance business. I'll be switching to anyone else besides Travelers as soon as we get this resolved... however long that may take.

I have had a leaking plumbing issue from my master bath that affected the ceiling of my dining room as well. I have been threatened by the Travelers Insurance employee in every correspondence that I will have more out of pocket expenses. I am supposed to have a deductible and a high total coverage. Instead they wrote me a check for my deductible amount and go through a third party to approve every dollar. It is the worst experience I have ever imagined. Never get travelers insurance if you have an option!!!

I unfortunately have Travelers insurance for my auto policy. I have no tickets no accidents not even a parking ticket not even a DUI ever.! I highly recommend you stay away from travelers insurance at all costs! They are wolves in sheep’s clothing! Constant cancellation letters even though you pay your payment on time this is the kind of company you’re dealing with. Go find a quote elsewhere as I will. As for myself, I will be filing a complaint with the consumer financial protection board against them! They deserve it. They have so many bad reviews. They're thousands. Not even a parking ticket in 20 years and this is the way they treat a consumer! Run for the hills!!

My family held homeowners insurance for over 20 years but when we needed a roof repair they denied our claim. Due to hail damage we needed 5k covered for roof repairs. The coverage was through July of 2025 and the work was completed May 2025. Their excuse was you need additional coverage and then the profit loss date was after July’s coverage. I’m left feeling cheated. What is the point of paying extra for roof coverage if they find excuses to deny your claim?!?! Don’t spend your money with this terrible company! See their corporate garbage explanation below.

I am completely dissatisfied with Travelers insurance. Not only did they raise my premiums 400% over the past 4 years, they charged late fees every month and never notified me of a past due balance. This occurred month after month with no customer service. Don't sign up for Travelers!! After I canceled my policies, they sent a small amount still owed to collections without informing me of any past due amount. This company is insane and it's time to cancel all of your policies with them or switch to a different carrier tomorrow.

Travelers home insurance is the worst insurance company. Their local adjuster and manager don't respond to my calls, texts and emails regarding my recent claim. They quickly closed my claim prior to receiving any invoice/estimates from contractors. Their payment was grossly inadequate ($2,908.89) and not enough to cover the water mitigation and restoration/repair costs ($8,581.94). Stay away from this company!

This company is one that just wants your money and doesn't pay out. I only had the experience of talking to a person about a quote, this person was rude and act like I was so not worthy to have this insurance maybe you should look in to this person who is clearly just working for pay and acting like being bothered. This insurance company like the person on the phone just wants money. Then send me a letter about the same thing that was told on phone when a rock hits your window that is not an accident. Very bad the whole experience.

I'm giving 1 star only because 0 was not an option. I can't express how much I regret moving my home and auto insurance to Travelers. A few months after I switched, we came home from vacation to flooding from our washer giving way and flooding three levels of our house and mold growth. That happened in mid-August. It's now mid-November and we are no closer to having an agreement between Travelers and my mitigation and rebuild company, which means the rebuild work cannot start. The initial adjuster assigned by Travelers came to my house a few days after the mitigation work began and before the demo started. Sometime after that, the adjuster left but we were never told.

Claim Professional Alex ** initially approved only 57% of documented mitigation costs. Manager Lisa ** supported these denials despite clear documentation. Multiple contradictory explanations for denials (IICRC standards, then "water category"). Three weeks of appeals to get partial movement. No policy language provided to justify exclusions. Refused to pay for standard cleaning of 100-year-old materials

I made a claim with Travelers in June. The first check was sent to the wrong address and took about a month to get. For my final payment I’ve made 8 calls so far and I keep being told that it will be sent the following day. Now I'm told I’ll be called back but still no call.

Travelers has been horrible since our first call to them, we NEVER went with them, staying with current insurance for home/auto and they sent a letter to state of PA saying we don't have insurance, that we cancelled it. We never even signed on with them. The agents were rude and incorrect with information as we spoke to them. DON'T GO WITH TRAVELERS. BE WARNED.

I would strongly caution anyone considering Travelers. My experience has been extremely disappointing. I filed a claim in July, and nearly two months later, I am still waiting for resolution. The lack of communication and follow-through from their customer service team has been frustrating and unprofessional. Every time I reach out, I get little to no update, and the delays just keep dragging on. Insurance is supposed to give peace of mind, but Travelers has only added stress. I expected much better from such a large company, and I cannot recommend them based on my experience.

Please don’t use travelers insurance. I should have trusted all of the reviews and done my homework. I have now switched to a new company. Their customer service is terrible—from the bottom to the top. I spent hours on the phone with them being polite, understanding and gave them the benefit of the doubt many times. Their corporate culture is backwards and policies are very unfriendly. I ended up just paying for stuff they should have covered out of sheer frustration.

My Dad bought a new home in 1973 and was a loyal customer for Travelers with zero claims in that time. He passed last August and I got my name on the deed to the house. I let Travelers know all the details and submitted all the paperwork. When July 26 came the policy expired without anyone letting me know some I had to scramble to find a new provider. Got transferred 4 times trying to find out why I couldn't open my own policy with them.

This would have been a 5 had they not refused to renew my coverage in July! The complain was I had over hanging trees. I just had 4 large trees removed last September and everything around touching the roof trimmed back. They flew a drone over and said property concerns with overhanging (neighbor's tree) were reason. They never called or emailed or texted. They only send letters. In 2023 I bragged about how great they were handling my claim with hail damage. They did great. This year got me off guard because I spent thousands on tree removal and pruning for them to suddenly cancel. Angry and bewildered.

Agent was adversarial before even stepping foot into my home. A large storm caused water damage to my home. Storm damage is supposed to be covered. He walked through and within 5 minutes was refusing any coverage. Triston **, the agent, is not an honorable person and is sent to deny claims for the profit of the company!! Never get Travelers Insurance for your home- you might as well have no coverage at all!!!

Bibi ** handled our claim and promised to send a surveyor...7 calls later nothing and not more return calls...vanished. Poor service and frustrating, will now engage lawyers to go after them. The money is not the point, it's that she openly lied by not sending surveyor and now will not return calls....7 times to date...beyond poor service. Be warned!

I started with Travelers almost 10 years ago. I’ve never had a claim. Since the Covid pandemic, my insurance has gone up every year by 25%. This year at renewal it went up 40%! I don’t live in a high risk area. Only response I received is we’ve had to pay out more and the cost of everything has gone up. What a freaking joke of a company.

I had a wonderful buying experience with Travelers! The underwriting agent was clear and honest about what a possible full coverage rate would cost me. Unlike other auto insurance companies, they actually took my driving record and insurance record in consideration. I was not just given a high rate based on non-existent things. Where others quoted 3 to 4,000 per year, Travelers came in at slightly over 1,000 per year for full coverage!

Worst insurance company ever. Inspector called the day before to schedule inspection. The day of the appointment he showed up 2 hours before scheduled time. Left me a voicemail claiming he was in the neighborhood then I called him back 3 times to see where he was at. Wasted my time. So not professional. I will not recommend. I wished I checked "Yelp" review before shopping with them.

I am writing to formally document and express my serious concerns regarding the handling of my property damage claim (#**) with Travelers Insurance, related to wind and interior rain damage sustained at my rental property located at **. Despite providing Travelers with substantial and timely documentation—including dated photographs, inspection reports, video evidence, and relevant weather data from around the April 20, 2025 storm event—the company has repeatedly denied coverage. Their justification hinges on inaccurate assumptions that the visible damage reflects repairs rather than storm-related destruction, and that photo dates undermine the credibility of the claim. This is not only misleading but also fails to acknowledge the realities of post-storm response times and contractor scheduling.

Extremely Disappointed with Travelers Insurance. My experience with Travelers Insurance has been deeply frustrating and disappointing. Throughout the entire claims process, I encountered a lack of professionalism, responsiveness, and transparency. Communication was consistently poor calls and emails were often ignored, and timely updates were virtually nonexistent. What was most concerning was the apparent bias in their investigation. It felt as though there was little to no effort to conduct a fair or thorough review of the situation. Their handling of the matter came across as one sided and dismissive, which undermined any sense of trust or reliability.

When it comes to filing a claim they pretend they're experts of construction, and treat contractors like they're the enemy. Dustin was well at communicating, but his bosses pushed him to cut corners on the quality of the repairs. It was a battle to get a full roof repair after huge hail. They suggested pulling up shingles and replacing individual damaged ones. Not how it works, not to mention voids the warranty! My roof would have leaked due to "wrong installation" a few years later according to experts if their recommended contractor did that.

I haven't been with Travelers Insurance a week and it's already a bad experience. My rates are great, but they want you to jump through hoops. They need to a home inspection if you have homeowners insurance. I've never ran into another insurance company needing to do a home inspection. So far I'm not impressed with Travelers. Your great rates may come with headaches later.

The repairs travellers made to our home are so bad a child could do better. The photos are just one example, after we complained about quality they came back and said poor workmanship isn't covered. Funny because it's their work, eventually they decided they would paint over area in question.

We had Sarah ** as our adjustor, and she was wonderful! She was punctual, professional, courteous, fair, and helpful in explaining things to us. She took an hour to assess our damage, and allowed us to follow along while she did her job. She finished the process on site, and provided us the report with our list of itemized issues before leaving. Within 2 days, we had our ACV amount deposited. We appreciate you, Sarah!