Travelers Homeowners Insurance Reviews

I had to file two claims for two separate incidents with Travelers in 3 years that I had policy with them. Both experiences were terrible. When it comes to claims (which is the main point of having an insurance to cover losses), this company is the worst to deal with. I submitted the first claim which was due to a water damage in Jan 2023, and I ended up dropping the claim in Sep 2023 since I was planning to sell the property. It took them over 9 months to process a simple claim. The second experience was about theft in my storage unit. Their representative basically was interrogating me and was rude! I would never recommend this company to anyone and even if they offer me a free coverage, I wouldn't take it!

Travelers Homeowners gave me a list of repairs that I needed to do to my garage to keep my property covered. I did all repairs, sent photos of completed work and they said that they were still dropping my coverage due to the overall poor condition of the garage. I offered to knock it down since I was still within my window and don't use the garage and the literally told me it doesn't matter what I do at this point they were still canceling my policy. So now I'm not only out the money I spent to repair what they initially to repair I also have to look for new insurance. They were just looking for an excuse to cancel me because I said I would tear down the garage and just not have one and that still didn't satisfy these people. If I could give them a negative review I would

Do yourself a favor and do NOT use Travelers Insurance. They required me to spend $2500 on tree removal of 2 healthy trees, in order to have my homeowner's policy renewed. When I sent them pictures of the trees having been removed they informed me the day before my policy expired (on a Friday) that they refuse to renew my policy because the home shows evidence in the picture of 'water damage'. One side of the house was in slight need of pressure washing; aside from that the home is extremely well maintained and there is zero water damage to the property.

My claim professional was Kent ** in Cincinnati. He was super difficult to get a hold of and would take days to respond. He’d tell me that he’ll send the estimate on a certain day but he would not do anything at all. So for the most part during my claim process I was left in the dark thinking I have no help and not even sure that the insurance will pay me for my loss. Definitely not a situation you want to be in when you’re dealing with a loss or damage to your house.

I have had a Travelers homeowners or condo policy through Geico for twenty years. Two years ago I purchased a home with a clawfoot tub in the bathroom, and last summer, while the tub was partially full of bath water, the back feet fell off the tub. The front end of the tub cantilevered up into the air pulling the PVC drain pipe out of the floor and snapping it in half. The bathwater was quickly bailed and mopped up and Roto Rooter came that night and lifted the tub and reattached the feet. It turned out that the feet on the tub had been improperly installed.

We had homeowners insurance with Travelers for 18 years. Until last year, the service was satisfactory. In late January 2021, a water heater that was only about 10 years old, leaked and flooded part of the finished basement. The first thing I did was to have the broken water heater removed and replaced with a new one. I filed a claim and restoration of carpets, baseboards, and some drywall was done. The claim was settled. In early June 2021, there was another leak in the same area. At first, the cause was unclear, but it turned out that while installing the new water heater, the technician kinked a tube through which condensation from the furnace was pumped while the AC was on. The water could not get through and backed up causing the flood.

Got a quote and binder on my home. Suddenly I get a bill stating that the premium was increased with no explanation why. They sent no one here for the outside inspection. They use an app called Hover. You take pictures and Hover creates a 3D diagram. Sq. footage was way over calculated versus my appraisal. They would not communicate regarding my explanation. They said I had black mold on my siding. Not true as pointed out in a recent home inspection and another insurance inspector who showed up in person. They said my BBQ (Weber) and gas grill were appliances and must be enclosed with a fence. They had other inaccuracies. Avoid this company.

I have filed a claim 7 months ago from this agency and up to this date, I haven't heard anything back from them. I have been playing cat and mouse with the claim adjuster with phone calls and emails and he never responds to me. This is literally the worst company I have ever dealt with.

I recently bought a condominium and bought homeowners insurance with Travelers Insurance. The people that I have communicated with throughout the process have been professional and I believe, within their capacity, tried to help solve my problem. But to no avail. After I moved in to my condominium I received an alarming letter from Travelers explaining that unless I paid my bill, my coverage would be discontinued. I called the bank which holds my mortgage and after researching the situation it was discovered that Travelers had received and cashed the check, but never gave me credit for the payment.

My home mortgage company Caliber Mortgage Co. overpaid Travelers $825. Geico Ins. representing Travelers, has agreed on 3 separate occasions 03/22/22, 04/19/22, 5/26/22 that Travelers indeed owes me the refund. I have yet receive either the money, or any correspondence from either Travelers or Geico. The last Geico representative I spoke with, Phillip **, on 05/26/22 informed he would pass this information on to his manager. After 2 emails, 3 phone calls to Mr. ** I have yet to hear from him; I might add it is impossible to contact Travelers direct.