Travelers Homeowners Insurance

I have had a Travelers homeowners or condo policy through Geico for twenty years. Two years ago I purchased a home with a clawfoot tub in the bathroom, and last summer, while the tub was partially full of bath water, the back feet fell off the tub. The front end of the tub cantilevered up into the air pulling the PVC drain pipe out of the floor and snapping it in half. The bathwater was quickly bailed and mopped up and Roto Rooter came that night and lifted the tub and reattached the feet. It turned out that the feet on the tub had been improperly installed.

We had homeowners insurance with Travelers for 18 years. Until last year, the service was satisfactory. In late January 2021, a water heater that was only about 10 years old, leaked and flooded part of the finished basement. The first thing I did was to have the broken water heater removed and replaced with a new one. I filed a claim and restoration of carpets, baseboards, and some drywall was done. The claim was settled. In early June 2021, there was another leak in the same area. At first, the cause was unclear, but it turned out that while installing the new water heater, the technician kinked a tube through which condensation from the furnace was pumped while the AC was on. The water could not get through and backed up causing the flood.

Got a quote and binder on my home. Suddenly I get a bill stating that the premium was increased with no explanation why. They sent no one here for the outside inspection. They use an app called Hover. You take pictures and Hover creates a 3D diagram. Sq. footage was way over calculated versus my appraisal. They would not communicate regarding my explanation. They said I had black mold on my siding. Not true as pointed out in a recent home inspection and another insurance inspector who showed up in person. They said my BBQ (Weber) and gas grill were appliances and must be enclosed with a fence. They had other inaccuracies. Avoid this company.

I have filed a claim 7 months ago from this agency and up to this date, I haven't heard anything back from them. I have been playing cat and mouse with the claim adjuster with phone calls and emails and he never responds to me. This is literally the worst company I have ever dealt with.

I recently bought a condominium and bought homeowners insurance with Travelers Insurance. The people that I have communicated with throughout the process have been professional and I believe, within their capacity, tried to help solve my problem. But to no avail. After I moved in to my condominium I received an alarming letter from Travelers explaining that unless I paid my bill, my coverage would be discontinued. I called the bank which holds my mortgage and after researching the situation it was discovered that Travelers had received and cashed the check, but never gave me credit for the payment.

My home mortgage company Caliber Mortgage Co. overpaid Travelers $825. Geico Ins. representing Travelers, has agreed on 3 separate occasions 03/22/22, 04/19/22, 5/26/22 that Travelers indeed owes me the refund. I have yet receive either the money, or any correspondence from either Travelers or Geico. The last Geico representative I spoke with, Phillip **, on 05/26/22 informed he would pass this information on to his manager. After 2 emails, 3 phone calls to Mr. ** I have yet to hear from him; I might add it is impossible to contact Travelers direct.

This review is for Lisa ** in Illinois. She was my insurance adjuster after large parts of my condo had water damage due to a fire that happened in another condo in my building. Lisa was highly professional and communicative at all times. She came over to view the damage and take photos, and from then on, with a bit of back and forth from our HOA, she took care of matters, put me in a hotel when they were taking out the asbestos from the walls and rebuilding the wall they'd taken down, and was caring and professional throughout. I really felt she was there for me from the start, which made an incredibly difficult situation easier to deal with.

To start off, I had Travelers for 3 years and never made one claim until recently when I was taken for from a Contractor who later was found to be using another Businesses information for his own to pretend he was licensed, bonded, and insured. Needless to say I had to make a claim for my kitchen and bathroom. The Kitchen and bathroom were not done correctly and when I made the claim for the first time I thought the process was simplistic and straight forward, but wow wrong. The Claims Rep received all my information and proof of receipts, State Contractors Board Review, pictures, and video of the problems to my kitchen and bathroom.

I received a plastic card from Travelers' Insurance with the invitation of "PRIORITY QUOTE CARD". On the back of the solicitation card, "Many discounts" was displayed at the top of the enticements. I called the phone number listed, 1-844-900-1730, and reached an agent of the Travelers' Insurance Group. We discussed coverage on my home and auto and, after ascertaining my needs, the agent informed me he needed to ask me "a few" questions about my home. He proceeded to ask me about 25 questions, questions no other insurance agent ever asked me, about my home. I inquired, "How many more questions do you have for me?"

He responded, "There are quite a few more questions on my list." I told him that I was not prepared to waste any more time answering questions that seemed to me to be beyond the scope of necessary information for the Travelers' companies to determine a quote for insurance. I then thanked him for his time and hung up the phone.

We made an insurance claim for wind damage to our roof from an F-3 tornado. Three (3) roofing companies verified the wind damage. Travelers promptly denied the claim finding no wind damage. Presently suing Travelers for bad faith denial of the claim. I do not recommend this company.