Travelers Homeowners Insurance Reviews

Travelers SUCKS big time! Drop them immediately! The majority of the ratings complains on this site, are the same problems that I had, and are still having with this insurance company. My house and the surrounding town, was struck with a devastating hail storm 7/3/25. The agent that was assigned to my claim in Pennsylvania, lived in Colorado! How does that work...It doesn't! He never answered any of my calls. After three months of nothing, out of nowhere, an agent shows up in my driveway, and tells me that the damage is not hail at all, it is from bird droppings! I am not joking. I called Bull S on the Bird S. He shows up again with an engineer to verify the bird S theory. The engineer states, looking at the agent with contempt, "This is all hail damage!".

In February 2026, during a major snowstorm, my roof sustained damage caused by ice damming. This was not gradual wear and tear. The damage occurred as a direct result of that weather event. Since then, I’ve experienced active water intrusion into the home, and the interior damage clearly shows water entering from above the roof decking and spreading across multiple areas. This is not a single point failure or something consistent with an aging roof it is widespread and directional, indicating that water was forced underneath the shingles.

I would have given Travelers three stars, except for the egregious way they denied renewing my homeowners insurance WITHOUT NOTIFYING ME it had been denied. You see, I had a homeowners policy, three auto policies and a boat policy with Travelers for 5 years. They renewed every year without issue. I only had one claim - a homeowners claim - for damage caused by an ice storm in 2023 - which they did settle. Minimally. There was also damage done to the roof which they denied! (I probably should deduct three stars for that!) However, in the fall of 2025 they inexplicably "declined" to renew my homeowners insurance. Which is bad enough, but the most outrageous part about it was I was not notified! No email, nothing in the mail… I did not notice that my homeowners policy was INACTIVE until it was time to renew the auto policies 6 months later!

I work with a lot of Insurance Companies and adjusters. Travelers has by far the worst customer service, most unknowledgeable staffing in their claims department, they refuse any communication with the paying customers and shortchanging homeowners on their claims. I stepped in to help a senior citizen that has no knowledge on roofing and gutters, what should have been a one visit by the Travelers adjuster, maybe a four-week process to completion, turn out to be a one year backwards and forth, at least 40 to 50 hours doing the adjusters job taking pictures, measurements, proving material spec's and manufacturer of matching product lines used. Homeowner felt disrespected from the start.

I had homeowners insurance through Travelers for many years. And last year, on January 24, 2025 I sold my house. My homeowner's insurance was already paid in December a month before I sold the house and it was paid up for a year out of my escrow. My insurance was never canceled. And this year, I have contacted Travelers to get the homeowner's insurance canceled and to receive a refund. I have been dealing with them since January 31, 2026 and it is now the middle of March. My refund has been approved, but no one will get off their butt and mail it to me. It has been one excuse after another every week when I call.

Review your policy carefully — especially square footage and replacement cost. I wish I had caught it sooner. They take no accountability and will rip you off.

Our house was struck by lightning on 9/13/25. It is now 1/28/26 - still waiting on our adjuster to approve 1 thing for re-construction. He ghosts us on a regular basis. Does not provide answers when he has promised to provide them. His supervisor gives the same responses. They are heartless robots. We have been displaced for 4.5 months with no end in sight. We used to have Metlife insurance - they were wonderful. Unfortunately, they sold off their homeowners insurance business. I'll be switching to anyone else besides Travelers as soon as we get this resolved... however long that may take.

I have had a leaking plumbing issue from my master bath that affected the ceiling of my dining room as well. I have been threatened by the Travelers Insurance employee in every correspondence that I will have more out of pocket expenses. I am supposed to have a deductible and a high total coverage. Instead they wrote me a check for my deductible amount and go through a third party to approve every dollar. It is the worst experience I have ever imagined. Never get travelers insurance if you have an option!!!

I unfortunately have Travelers insurance for my auto policy. I have no tickets no accidents not even a parking ticket not even a DUI ever.! I highly recommend you stay away from travelers insurance at all costs! They are wolves in sheep’s clothing! Constant cancellation letters even though you pay your payment on time this is the kind of company you’re dealing with. Go find a quote elsewhere as I will. As for myself, I will be filing a complaint with the consumer financial protection board against them! They deserve it. They have so many bad reviews. They're thousands. Not even a parking ticket in 20 years and this is the way they treat a consumer! Run for the hills!!

My family held homeowners insurance for over 20 years but when we needed a roof repair they denied our claim. Due to hail damage we needed 5k covered for roof repairs. The coverage was through July of 2025 and the work was completed May 2025. Their excuse was you need additional coverage and then the profit loss date was after July’s coverage. I’m left feeling cheated. What is the point of paying extra for roof coverage if they find excuses to deny your claim?!?! Don’t spend your money with this terrible company! See their corporate garbage explanation below.