Travelers Homeowners Insurance Reviews

I am completely dissatisfied with Travelers insurance. Not only did they raise my premiums 400% over the past 4 years, they charged late fees every month and never notified me of a past due balance. This occurred month after month with no customer service. Don't sign up for Travelers!! After I canceled my policies, they sent a small amount still owed to collections without informing me of any past due amount. This company is insane and it's time to cancel all of your policies with them or switch to a different carrier tomorrow.

Travelers home insurance is the worst insurance company. Their local adjuster and manager don't respond to my calls, texts and emails regarding my recent claim. They quickly closed my claim prior to receiving any invoice/estimates from contractors. Their payment was grossly inadequate ($2,908.89) and not enough to cover the water mitigation and restoration/repair costs ($8,581.94). Stay away from this company!

This company is one that just wants your money and doesn't pay out. I only had the experience of talking to a person about a quote, this person was rude and act like I was so not worthy to have this insurance maybe you should look in to this person who is clearly just working for pay and acting like being bothered. This insurance company like the person on the phone just wants money. Then send me a letter about the same thing that was told on phone when a rock hits your window that is not an accident. Very bad the whole experience.

I'm giving 1 star only because 0 was not an option. I can't express how much I regret moving my home and auto insurance to Travelers. A few months after I switched, we came home from vacation to flooding from our washer giving way and flooding three levels of our house and mold growth. That happened in mid-August. It's now mid-November and we are no closer to having an agreement between Travelers and my mitigation and rebuild company, which means the rebuild work cannot start. The initial adjuster assigned by Travelers came to my house a few days after the mitigation work began and before the demo started. Sometime after that, the adjuster left but we were never told.

Claim Professional Alex ** initially approved only 57% of documented mitigation costs. Manager Lisa ** supported these denials despite clear documentation. Multiple contradictory explanations for denials (IICRC standards, then "water category"). Three weeks of appeals to get partial movement. No policy language provided to justify exclusions. Refused to pay for standard cleaning of 100-year-old materials

I made a claim with Travelers in June. The first check was sent to the wrong address and took about a month to get. For my final payment I’ve made 8 calls so far and I keep being told that it will be sent the following day. Now I'm told I’ll be called back but still no call.

Travelers has been horrible since our first call to them, we NEVER went with them, staying with current insurance for home/auto and they sent a letter to state of PA saying we don't have insurance, that we cancelled it. We never even signed on with them. The agents were rude and incorrect with information as we spoke to them. DON'T GO WITH TRAVELERS. BE WARNED.

I would strongly caution anyone considering Travelers. My experience has been extremely disappointing. I filed a claim in July, and nearly two months later, I am still waiting for resolution. The lack of communication and follow-through from their customer service team has been frustrating and unprofessional. Every time I reach out, I get little to no update, and the delays just keep dragging on. Insurance is supposed to give peace of mind, but Travelers has only added stress. I expected much better from such a large company, and I cannot recommend them based on my experience.

Please don’t use travelers insurance. I should have trusted all of the reviews and done my homework. I have now switched to a new company. Their customer service is terrible—from the bottom to the top. I spent hours on the phone with them being polite, understanding and gave them the benefit of the doubt many times. Their corporate culture is backwards and policies are very unfriendly. I ended up just paying for stuff they should have covered out of sheer frustration.

My Dad bought a new home in 1973 and was a loyal customer for Travelers with zero claims in that time. He passed last August and I got my name on the deed to the house. I let Travelers know all the details and submitted all the paperwork. When July 26 came the policy expired without anyone letting me know some I had to scramble to find a new provider. Got transferred 4 times trying to find out why I couldn't open my own policy with them.

This would have been a 5 had they not refused to renew my coverage in July! The complain was I had over hanging trees. I just had 4 large trees removed last September and everything around touching the roof trimmed back. They flew a drone over and said property concerns with overhanging (neighbor's tree) were reason. They never called or emailed or texted. They only send letters. In 2023 I bragged about how great they were handling my claim with hail damage. They did great. This year got me off guard because I spent thousands on tree removal and pruning for them to suddenly cancel. Angry and bewildered.

Agent was adversarial before even stepping foot into my home. A large storm caused water damage to my home. Storm damage is supposed to be covered. He walked through and within 5 minutes was refusing any coverage. Triston **, the agent, is not an honorable person and is sent to deny claims for the profit of the company!! Never get Travelers Insurance for your home- you might as well have no coverage at all!!!

Bibi ** handled our claim and promised to send a surveyor...7 calls later nothing and not more return calls...vanished. Poor service and frustrating, will now engage lawyers to go after them. The money is not the point, it's that she openly lied by not sending surveyor and now will not return calls....7 times to date...beyond poor service. Be warned!

I started with Travelers almost 10 years ago. I’ve never had a claim. Since the Covid pandemic, my insurance has gone up every year by 25%. This year at renewal it went up 40%! I don’t live in a high risk area. Only response I received is we’ve had to pay out more and the cost of everything has gone up. What a freaking joke of a company.

I had a wonderful buying experience with Travelers! The underwriting agent was clear and honest about what a possible full coverage rate would cost me. Unlike other auto insurance companies, they actually took my driving record and insurance record in consideration. I was not just given a high rate based on non-existent things. Where others quoted 3 to 4,000 per year, Travelers came in at slightly over 1,000 per year for full coverage!

Worst insurance company ever. Inspector called the day before to schedule inspection. The day of the appointment he showed up 2 hours before scheduled time. Left me a voicemail claiming he was in the neighborhood then I called him back 3 times to see where he was at. Wasted my time. So not professional. I will not recommend. I wished I checked "Yelp" review before shopping with them.

I am writing to formally document and express my serious concerns regarding the handling of my property damage claim (#**) with Travelers Insurance, related to wind and interior rain damage sustained at my rental property located at **. Despite providing Travelers with substantial and timely documentation—including dated photographs, inspection reports, video evidence, and relevant weather data from around the April 20, 2025 storm event—the company has repeatedly denied coverage. Their justification hinges on inaccurate assumptions that the visible damage reflects repairs rather than storm-related destruction, and that photo dates undermine the credibility of the claim. This is not only misleading but also fails to acknowledge the realities of post-storm response times and contractor scheduling.

Extremely Disappointed with Travelers Insurance. My experience with Travelers Insurance has been deeply frustrating and disappointing. Throughout the entire claims process, I encountered a lack of professionalism, responsiveness, and transparency. Communication was consistently poor calls and emails were often ignored, and timely updates were virtually nonexistent. What was most concerning was the apparent bias in their investigation. It felt as though there was little to no effort to conduct a fair or thorough review of the situation. Their handling of the matter came across as one sided and dismissive, which undermined any sense of trust or reliability.

When it comes to filing a claim they pretend they're experts of construction, and treat contractors like they're the enemy. Dustin was well at communicating, but his bosses pushed him to cut corners on the quality of the repairs. It was a battle to get a full roof repair after huge hail. They suggested pulling up shingles and replacing individual damaged ones. Not how it works, not to mention voids the warranty! My roof would have leaked due to "wrong installation" a few years later according to experts if their recommended contractor did that.

I haven't been with Travelers Insurance a week and it's already a bad experience. My rates are great, but they want you to jump through hoops. They need to a home inspection if you have homeowners insurance. I've never ran into another insurance company needing to do a home inspection. So far I'm not impressed with Travelers. Your great rates may come with headaches later.

The repairs travellers made to our home are so bad a child could do better. The photos are just one example, after we complained about quality they came back and said poor workmanship isn't covered. Funny because it's their work, eventually they decided they would paint over area in question.

We had Sarah ** as our adjustor, and she was wonderful! She was punctual, professional, courteous, fair, and helpful in explaining things to us. She took an hour to assess our damage, and allowed us to follow along while she did her job. She finished the process on site, and provided us the report with our list of itemized issues before leaving. Within 2 days, we had our ACV amount deposited. We appreciate you, Sarah!

Travelers is horrible for home insurance in central Oregon. They doubled our rates from a little over $1,000 a year to over $2,000 a year last year and this year they have more than doubled it again. It is now around $4,200 a year. We have never filed a claim and we live in a "Fire Wise" neighborhood.

Very disappointed with Travelers home insurance! The company named BYLT that’s doing the work on my home from water damage stated that Travelers only sent them a half of payment, half now before the job and the other half after the completion of the job. Which my adjuster stated that a check was sent to the company and right after my claims was closed out. The company named BYLT who’s doing the work on my house won’t be able to complete the job until May 14th. Mind you this claim happened on March 21st and this company is pressing me about a 1000 deductible to be paid now which makes no sense!! Trying to reach travelers to answer my questions while be shuffled around to different people besides my adjuster and consistently explaining myself to all these people still with no answers

They canceled my homeowner's insurance because of “lifting shingles” which is a very funny thing because not even a month ago I got an inspection on this roof so we could buy this house. The insurance agent told me that they just needed something to cancel my homeowner's insurance for this is a scam. I would never use Travelers again or recommend them to people. Even my mortgage officer has stopped recommending them and she’s a huge loan officer for a big company. If you want to be in a huge mess, choose travelers!

We've prepaid our policy last year, this year we went monthly. My wife paid $500 dollars on a $531 bill not realizing that she was $31 short. She then paid the next months bill as well. Today March 24th, we received a check for $1000 telling us they cancelled our insurance. We called Josh our agent and when my wife explained the issue, he quickly transferred my wife over to billing without even seeming the least bit concerned for our issue or giving any sign of concern. Billing told us we were cancelled in JANUARY due to the $31 dollar shortage. No phone calls - as far as we know no emails, nothing. This is truly a CUSTOMER SERVICE FIASCO. Josh was collecting our fees, when we called him and told him we thought he was rude he said "understood" and hung up. We called our old insurer and are now back with them.

They are the worst insurance company I have ever dealt with. They continue to debit your bank account after you cancel policies and put you through torment to cancel a policy after you find them pulling money out of your bank account. I was misled, dismissed, and had to make 7 telephone calls, resend documents, and still have not received a refund from debits they took after I had cancelled.

I would give it 0 stars if I could. The lack of response from my insurance agent Evan ** is outstanding. I have been dealing with this water loss claim since October, Evan ** is the worst adjuster, his lack of response, I send emails, texts, leave voice mails and he responds weeks later with no actual resolution! This is our first claim in over 30 years, worst experience and company ever!

If I could leave 0 stars I would! I closed my account with them and they still processed a payment from my mortgage company! After requesting a refund and for the refund to be overnighter I was told they do not offer that option. A simple courtesy was too much effort for them! Even after I explained the hardship this caused my family.

They need to shut the business down. There’s no worse insurance agency than Travelers. They used to be good “like back in the day”. I don’t know what the hell happened but what a joke. They will take your money and cancel your policy without notification. They lie and claim it’s all the customer's fault. Don’t trust these idiots. They need to be investigated.