Travelers Homeowners Insurance Reviews

Travelers is horrible for home insurance in central Oregon. They doubled our rates from a little over $1,000 a year to over $2,000 a year last year and this year they have more than doubled it again. It is now around $4,200 a year. We have never filed a claim and we live in a "Fire Wise" neighborhood.

Very disappointed with Travelers home insurance! The company named BYLT that’s doing the work on my home from water damage stated that Travelers only sent them a half of payment, half now before the job and the other half after the completion of the job. Which my adjuster stated that a check was sent to the company and right after my claims was closed out. The company named BYLT who’s doing the work on my house won’t be able to complete the job until May 14th. Mind you this claim happened on March 21st and this company is pressing me about a 1000 deductible to be paid now which makes no sense!! Trying to reach travelers to answer my questions while be shuffled around to different people besides my adjuster and consistently explaining myself to all these people still with no answers

They canceled my homeowner's insurance because of “lifting shingles” which is a very funny thing because not even a month ago I got an inspection on this roof so we could buy this house. The insurance agent told me that they just needed something to cancel my homeowner's insurance for this is a scam. I would never use Travelers again or recommend them to people. Even my mortgage officer has stopped recommending them and she’s a huge loan officer for a big company. If you want to be in a huge mess, choose travelers!

We've prepaid our policy last year, this year we went monthly. My wife paid $500 dollars on a $531 bill not realizing that she was $31 short. She then paid the next months bill as well. Today March 24th, we received a check for $1000 telling us they cancelled our insurance. We called Josh our agent and when my wife explained the issue, he quickly transferred my wife over to billing without even seeming the least bit concerned for our issue or giving any sign of concern. Billing told us we were cancelled in JANUARY due to the $31 dollar shortage. No phone calls - as far as we know no emails, nothing. This is truly a CUSTOMER SERVICE FIASCO. Josh was collecting our fees, when we called him and told him we thought he was rude he said "understood" and hung up. We called our old insurer and are now back with them.

They are the worst insurance company I have ever dealt with. They continue to debit your bank account after you cancel policies and put you through torment to cancel a policy after you find them pulling money out of your bank account. I was misled, dismissed, and had to make 7 telephone calls, resend documents, and still have not received a refund from debits they took after I had cancelled.

I would give it 0 stars if I could. The lack of response from my insurance agent Evan ** is outstanding. I have been dealing with this water loss claim since October, Evan ** is the worst adjuster, his lack of response, I send emails, texts, leave voice mails and he responds weeks later with no actual resolution! This is our first claim in over 30 years, worst experience and company ever!

If I could leave 0 stars I would! I closed my account with them and they still processed a payment from my mortgage company! After requesting a refund and for the refund to be overnighter I was told they do not offer that option. A simple courtesy was too much effort for them! Even after I explained the hardship this caused my family.

They need to shut the business down. There’s no worse insurance agency than Travelers. They used to be good “like back in the day”. I don’t know what the hell happened but what a joke. They will take your money and cancel your policy without notification. They lie and claim it’s all the customer's fault. Don’t trust these idiots. They need to be investigated.

Travelers is horrible. They took $649.00 for me, refunded my 20 dollars, said it was my bank's fault but too stupid to realize they sent me a email that they only refunded only 20 instead of the whole amount.

I filed a homeowners insurance claim with Travelers after water damage made my home uninhabitable. I was approved for repairs but denied Additional Living Expenses (ALE) while my home was under construction. How does it make sense to approve repairs but refuse to cover the living costs during the repair period? I’ve gone through every proper channel—Travelers’ own appeal process, the Better Business Bureau (BBB), and my state’s insurance commission—yet I keep getting stonewalled. The Director of Property Claims, Blake **, has been involved from the start, yet Travelers still refuses to do the right thing.

Poor - One star as they AI generate fact sheets and hire ignorant inspectors that do not know the difference between baseboard and fascia and other terminology. They make your life miserable through their incompetence. Stay as far away from this company as possible. They are not in good faith and I could write more damaging comments but I think you get the point.

Nothing but liars and dishonest people, cheap insurance quotes to sucker people in. 1st renewal raised rates $40 a month, called and asked why and their rep. told me the State Insurance Commissioner raised my rates, I knew that was a lie and I asked for a supervisor. Told him he was a liar as the state IC only approves rate increases, they don't tell companies when to raise their rates. Spoke to the supervisor about the lie and I asked who told him to tell that lie and she said the rep misspoke. 2nd renewal went up another $40 a month, never had a claim. Went back to previous company and I'm paying significantly less than the Travelers rates. Really dishonest people working here. When I called to cancel my 3 policies, they didn't even ask why I was canceling all 3 policies because they don't care. THEY WILL RIP YOU OFF AT RENEWAL TIME. AVOID THIS COMPANY.

Unfortunately, I was cut off before I could take the survey. If I had been able I would give the Rep I spoke with today on 12/26/24 a 10 star rating!!! He was excellent at solving my problem and went the extra mile to make sure everything would be resolved with a billing and clerical error. It was such a pleasure to speak with someone who wanted to give me the Best customer service and cared about how he represented Travelers. He deserves a big raise! Thank you Kevin! I will continue to use Travelers for all my insurance needs if they have employees such as you representing their product. A Huge Thank you!

If you're searching for an insurance policy, just keep on searching. They will be happy to provide you with a lower-priced policy rate, and then happily adjust it to more than the others with zero reason or explanation. We have NEVER had a claim, paid in advance, and been good consumers (lemmings) so there has been no reason for an increase. Less than 45 days from obtaining this policy, they decided that it should be increased nearly $200. Apparently they decided that a 1.5 story house is more costly to insure than a 2 story house (Their reasoning). Nothing they will do about it and basically you have the choice to accept it, or go elsewhere. Very fraudulent if you ask me. I hope I don't have to deal with their claims department before I find another company to replace them with.

We have been working with travelers insurance agency for quite some time. We pay our premiums every month faithfully. Never been late and just recently I traded my vehicle for a new vehicle at a car lot. We called. Travelers reported the change of vehicle. Our insurance agent failed to switch the VIN number as she’s done so many times before And wants to hold us responsible for the totaled out vehicle. She seems to think it would be best if we paid $20,000 out-of-pocket so that our insurance rates don’t skyrocket. LOL who in the hell says that to somebody for real. I’m sorry but as an insurance agent as an insurance company, you guys have a duty and a job to do and you failed to do that and because of that we are having to go through so much hardship. Mentally emotionally it’s exhausting. After everything that we’ve been through already. Thank you for being the most non-trusted insurance company we’ve ever been with.

We previously had California Casualty as our home and auto carrier through my job. In August they turned it over to Travelers. Fine. We found out at the end of September we did not have house insurance because they said we lived in a flood zone. Not true at all. So we had to scramble to find home insurance. Then yesterday we find out they canceled our car insurance because I called to ask a question. So we called to speak to a manager. She was rude and not helpful. She said it was canceled on 10/24 because some paper was not received. I sent the paper I received in the mail via email on the 31st.

I do not know why people pay insurance if it hardly ever pays out (one of the biggest scams out there). I have needed a new roof for over a year now and this year and last year I put in a claim. Both times they won't pay out. Not even partially. For a roof leak in several spots in the house and damage to the roof. The only thing both years they were willing to pay for is my interior ceiling to be painted. Are you serious? My deductible is $1,000 and they think I'm going to pay them that for someone to come in and paint over some water spots on my ceiling. Makes zero logical sense. Painting spots on ceilings is also not going to stop a water leak and the ceiling is going to continue to leak and water spots will eventually show again. Even though I pay for homeowners' insurance, I still had to pay out of pocket to have my roof replaced. Insurance is literally good for nothing.

Travelers are the most crooked creatures in the insurance industry. Their words after being a loyal customer for over 3 decades, "to protect themselves from a future claim needing to be filed" they refuse to renew homeowner's insurance.

Roof was totaled by a hailstorm, claim filed, was told my adjuster would reach out to me to schedule an inspection....over a week went by and no contact. I called and left a message and he did not call me back for 2 days. Finally get a call, he can't come inspect my roof for another 10 days. Inspection is done, he says he will call me to go over the estimate breakdown and report once he's done writing it approximately 2-3 days later....a week goes by, I hear nothing, call him, he's got an out of office voicemail on. Look in my claims portal and they've already issued a check in my ex husband's name who doesn't live in the state anymore so I cannot cash it and there's no sign of the breakdown/estimate anywhere. I call customer service who forwards me the estimate and says they have canceled the check and will reissue in my name. So I scheduled my roof replacement.

Travelers Insurance has very bad claims & customer service. I opened a claim when my home was hit by hail and strong winds from multiple tornadoes that were within 1 mile from my home over the past year. The adjuster and manager came out to inspect with the drone, said the hail was not big enough to cause the damage to my roof. They do admit that I had damage to my roof but are not willing to admit it was from the hail we had because their hail report says it was too small.

Stay far away from Travelers Homeowners Insurance. The cost will be on you. They expect for you to over extend yourself with cost of replacements of roofs money you may not have. This was our experience. You don't meet their standards they will cancel your policy. Learned lesson- Travelers doesn't have the best interest of the customer...

I recently had to file a home insurance claim, and I couldn't be more pleased with the experience I had with our claim adjuster, Joey ** for Travelers/Northern California-Nevada Claim Center. From the very beginning, he was incredibly professional, compassionate, and attentive to all the details of our situation. Joey took the time to thoroughly assess the damage, providing clear explanations of what was covered and what was not covered under our policy. He replied immediately to each of our requests, ensuring we were never left in the dark.

Don’t go with Travelers Insurance! Raised rates continuously 3 years straight. Filed a claim on my roof due to leaks. They repaired line of sight, refused to replace the rest of the roof even though there was damage to a few shingles. This was a few months ago, got a letter recently that they aren’t renew my homeowners due to the condition of the roof. Called them and they said the roof should have been maintained...what? So in other words they will replace a roof with no damage, how does that make sense? Stay away from Travelers!!

My family home is currently insured with Travelers. In 26 years, we have had one roof replacement due to hail damage. Keep in mind, our house is 74 years old. Even though we receive compliments from neighbors, there is always something that could be bettered and we fix issues as finances allow without using debt. Travelers repeatedly makes demands about things such as peeling off some paint on our chimney, or about our old (uninsured) garage in back that are irrelevant to insured risk. I will soon cancel and self-insure. I don't accept bullying.

Second time we have had big issues with Travelers. First my mom had a car accident and it took over 8 months to settle the claim. The car was a hybrid and the adjuster could not figure out how to get the replacement battery part. He also never answered his phone or returned calls. Most recently we had a problem with them with our homeowners insurance. They sent us a 30 day notice to replace our roof or our insurance would be canceled. I called the assigned adjuster several times. Turns out he wasn't even in the office for the week but his voicemail did not say that. I got another adjuster on the phone and told her the roof is only 11 years old but her answer was it doesn’t matter how old the roof is there is moss and some “dips”. I asked to see the photos and they refused. Never using Travelers ever again

ABSOLUTELY AVOID TRAVELERS INSURANCE AT ALL COSTS! (BECAUSE THE COSTS WILL BE ON YOU!) They will ignore you and your claim and communications in hopes of breaking your spirit and giving up. I would give 0 stars if I could! We have been in a hellacious claim purgatory for 3 ½ months now. We had a leak occur while we were away for Christmas. My husband noticed something when we got back we got on it right away. We called a plumber and were told we needed water damage mitigation to come as soon as possible.

I had to deal with them because they were the insurance for the person that hit my car. They lied to my insurance that they spoke to me when they did not. Took 3 months for them to reply. Then refused to pay to get my vehicle to the same working condition as prior to the incident. (The driver's side mirror was hit and had to be replaced, but it affected my 360 camera view system - no longer usable). I have been without my vehicle an extra 2 weeks waiting for them to call me back. When a person did, he had no useful information other than the claim has been denied. He couldn't answer additional questions. I am tired of the run around. I used the cameras for parking all the time. That feature is no longer useful now AND it is affecting the resale value of my car!

As a GEICO customer for auto insurance, I turned to them for homeowners insurance as well in 2005. The rate rose every year, until I had to drop coverage last year due to financial hardship. $345.50 per month is the amount that I had to pay. This is robbery, in my opinion.

I am writing to express my profound dissatisfaction and frustration with the handling of my homeowners insurance claim by Travelers Insurance. Despite the clear terms of my policy and the extensive documentation provided regarding the damage incurred due to a burst pipe during the winter, Travelers Insurance has consistently failed to honor their obligations and provide timely resolution. Approximately three months ago, my property sustained significant damage as a result of a burst pipe. Understanding the importance of promptly filing a claim, I reached out to Travelers Insurance immediately to initiate the process. However, instead of receiving the support and assistance I expected from my insurance provider during this distressing time, I have been met with obstruction, delay tactics, and an outright refusal to address the damages adequately.

This company must train their employees to cheat paying customers. I had a claim that was approved just to find out after no communication that my claim for stolen property was denied. All kinds of excuses and lack of responsibility. Even though they are cheaper for policies, there is a good reason for that! When it comes time for a claim, they won't pay out. I changed my policy to Safeco immediately. I should have read reviews before going with this company. The poor reviews are accurate. I foresee an eventual lawsuit since so many customers are being cheated.

My experience with Travelers Insurance in handling my homeowner’s claim has been extremely frustrating and disappointing. I've been going back and forth with Travelers since last summer with regard to my homeowners claim. Travelers initially approved replacing my roof. They told me to reuse the metals protecting my home from leaks, even though they hadn’t been replaced in over 20 years and are in bad shape.

Travelers Insurance fails to fulfill their promises to paying customers. Despite making monthly payments, when it comes time to deliver on coverage as outlined in their policies, they consistently fall short. Personally, I experienced damage to my roof and enlisted two independent companies to assess it, both confirming that the damage should be covered under my existing policy. However, Travelers has evaded responsibility for years, giving me the runaround instead of providing the assistance owed to me.

I had a kitchen fire after using my self cleaning oven in 11/2019. Travelers was great in giving me a new kitchen and cleaning my house. Now, 3 yrs later they have dropped me after 40 yrs of loyalty. I also bundled my car Ins. And paid the bill in full and was never late. There is absolutely no loyalty in keeping with a co. They are also expensive. You can do better elsewhere. Although all ins. companies have become greedy pigs.

My apartment flooded due to no fault of my own. Travelers' remote adjusters not anywhere near Dallas handled my claim via phone zoom. Adjusters work 2 days a week and reinterpret your full value replacement coverage as age discounted value. That's right and to top it off ignore calls, emails, voicemails. Bullying by adjuster trying to trigger a racial battle was the tipping point. The Area Director responded there will be retraining for the adjusters. A year later I look at my permanently damaged possessions and ask myself why didn’t I fight harder for myself? Abusive, lazy, deviate people are employed at Travelers and that is why I caved. Stay away from Travelers Insurance.

When I tell you these folks are rude! You are interrogated, you have to make your own phone calls, and emails to get any sort of response. Go ahead ask to speak to a supervisor. She is even better! Not!!! As rude and sarcastic. Travelers do better! Train better!! My husband has a small accent and the supervisor told him “I did not understand a word you just said” her name is Juliana **. I am in complete shock over her poor behavior! Please do better Travelers. Reading the reviews I’m certainly not the only one.

This is the worst insurance company I've ever had to deal with. They are looking for any excuse to cancel one's policy if you live in NJ. The company they sub-contract to do their inspections (Millennium Information Services, Inc.) is just as shady. Cancelling a policy due to algae on vinyl siding - really!!! Folks, please stay away from this company.

I filed a claim in September 2023. They approved the claim though they made some weird argument that they shouldn't be responsible for paying for the plumbing repair. I was fine to just move forward and limit my overall cost but that's where the nightmare started. Weeks upon weeks passed with no communication between the assigned rep and me. They changed the claim rep not once but twice. I sent weekly emails to them and the supervisors and was rarely ever responded to. When the claim was finally paid out in December the amount they paid me was more than ten thousand dollars below the invoices I'd received.

Omg! Travelers Insurance is the Worst. I was standing in water in my basement and called Travelers Claims Dept. The Claims Rep pulled up my account to discuss what was and was not covered & we discussed for 40 minutes. We decided to file a claim based on the claim reps information. We communicated back & forth for the next several days on how I submit bills & work that was being done. 2 weeks later the same claims rep called me and said that "Nothing is covered". I was shocked! The misrepresentation & reverse fraud is disappointing. Travelers might be cheaper sometimes but their end game is not worth the little savings.

I had to file two claims for two separate incidents with Travelers in 3 years that I had policy with them. Both experiences were terrible. When it comes to claims (which is the main point of having an insurance to cover losses), this company is the worst to deal with. I submitted the first claim which was due to a water damage in Jan 2023, and I ended up dropping the claim in Sep 2023 since I was planning to sell the property. It took them over 9 months to process a simple claim. The second experience was about theft in my storage unit. Their representative basically was interrogating me and was rude! I would never recommend this company to anyone and even if they offer me a free coverage, I wouldn't take it!

Travelers Homeowners gave me a list of repairs that I needed to do to my garage to keep my property covered. I did all repairs, sent photos of completed work and they said that they were still dropping my coverage due to the overall poor condition of the garage. I offered to knock it down since I was still within my window and don't use the garage and the literally told me it doesn't matter what I do at this point they were still canceling my policy. So now I'm not only out the money I spent to repair what they initially to repair I also have to look for new insurance. They were just looking for an excuse to cancel me because I said I would tear down the garage and just not have one and that still didn't satisfy these people. If I could give them a negative review I would