Travelers Homeowners Insurance Reviews

Do yourself a favor and do NOT use Travelers Insurance. They required me to spend $2500 on tree removal of 2 healthy trees, in order to have my homeowner's policy renewed. When I sent them pictures of the trees having been removed they informed me the day before my policy expired (on a Friday) that they refuse to renew my policy because the home shows evidence in the picture of 'water damage'. One side of the house was in slight need of pressure washing; aside from that the home is extremely well maintained and there is zero water damage to the property.

My claim professional was Kent ** in Cincinnati. He was super difficult to get a hold of and would take days to respond. He’d tell me that he’ll send the estimate on a certain day but he would not do anything at all. So for the most part during my claim process I was left in the dark thinking I have no help and not even sure that the insurance will pay me for my loss. Definitely not a situation you want to be in when you’re dealing with a loss or damage to your house.

I have had a Travelers homeowners or condo policy through Geico for twenty years. Two years ago I purchased a home with a clawfoot tub in the bathroom, and last summer, while the tub was partially full of bath water, the back feet fell off the tub. The front end of the tub cantilevered up into the air pulling the PVC drain pipe out of the floor and snapping it in half. The bathwater was quickly bailed and mopped up and Roto Rooter came that night and lifted the tub and reattached the feet. It turned out that the feet on the tub had been improperly installed.

We had homeowners insurance with Travelers for 18 years. Until last year, the service was satisfactory. In late January 2021, a water heater that was only about 10 years old, leaked and flooded part of the finished basement. The first thing I did was to have the broken water heater removed and replaced with a new one. I filed a claim and restoration of carpets, baseboards, and some drywall was done. The claim was settled. In early June 2021, there was another leak in the same area. At first, the cause was unclear, but it turned out that while installing the new water heater, the technician kinked a tube through which condensation from the furnace was pumped while the AC was on. The water could not get through and backed up causing the flood.

Got a quote and binder on my home. Suddenly I get a bill stating that the premium was increased with no explanation why. They sent no one here for the outside inspection. They use an app called Hover. You take pictures and Hover creates a 3D diagram. Sq. footage was way over calculated versus my appraisal. They would not communicate regarding my explanation. They said I had black mold on my siding. Not true as pointed out in a recent home inspection and another insurance inspector who showed up in person. They said my BBQ (Weber) and gas grill were appliances and must be enclosed with a fence. They had other inaccuracies. Avoid this company.

I have filed a claim 7 months ago from this agency and up to this date, I haven't heard anything back from them. I have been playing cat and mouse with the claim adjuster with phone calls and emails and he never responds to me. This is literally the worst company I have ever dealt with.

I recently bought a condominium and bought homeowners insurance with Travelers Insurance. The people that I have communicated with throughout the process have been professional and I believe, within their capacity, tried to help solve my problem. But to no avail. After I moved in to my condominium I received an alarming letter from Travelers explaining that unless I paid my bill, my coverage would be discontinued. I called the bank which holds my mortgage and after researching the situation it was discovered that Travelers had received and cashed the check, but never gave me credit for the payment.

My home mortgage company Caliber Mortgage Co. overpaid Travelers $825. Geico Ins. representing Travelers, has agreed on 3 separate occasions 03/22/22, 04/19/22, 5/26/22 that Travelers indeed owes me the refund. I have yet receive either the money, or any correspondence from either Travelers or Geico. The last Geico representative I spoke with, Phillip **, on 05/26/22 informed he would pass this information on to his manager. After 2 emails, 3 phone calls to Mr. ** I have yet to hear from him; I might add it is impossible to contact Travelers direct.

This review is for Lisa ** in Illinois. She was my insurance adjuster after large parts of my condo had water damage due to a fire that happened in another condo in my building. Lisa was highly professional and communicative at all times. She came over to view the damage and take photos, and from then on, with a bit of back and forth from our HOA, she took care of matters, put me in a hotel when they were taking out the asbestos from the walls and rebuilding the wall they'd taken down, and was caring and professional throughout. I really felt she was there for me from the start, which made an incredibly difficult situation easier to deal with.

To start off, I had Travelers for 3 years and never made one claim until recently when I was taken for from a Contractor who later was found to be using another Businesses information for his own to pretend he was licensed, bonded, and insured. Needless to say I had to make a claim for my kitchen and bathroom. The Kitchen and bathroom were not done correctly and when I made the claim for the first time I thought the process was simplistic and straight forward, but wow wrong. The Claims Rep received all my information and proof of receipts, State Contractors Board Review, pictures, and video of the problems to my kitchen and bathroom.

He responded, "There are quite a few more questions on my list." I told him that I was not prepared to waste any more time answering questions that seemed to me to be beyond the scope of necessary information for the Travelers' companies to determine a quote for insurance. I then thanked him for his time and hung up the phone.

We made an insurance claim for wind damage to our roof from an F-3 tornado. Three (3) roofing companies verified the wind damage. Travelers promptly denied the claim finding no wind damage. Presently suing Travelers for bad faith denial of the claim. I do not recommend this company.

This year I made my first homeowner's insurance claim in 30 years. The claim was for storm damage to the roof of my house. The insurance company sent out a representative to meet with the roofing company so that they could assess the damage together. The claim was handled quickly, thoroughly, and professionally. I was kept informed of each part of the process. Was impressed with the overall experience.

I have Travelers homeowners insurance bundled with my auto insurance since 2008 for my current location and had the same company prior to that. I had a break-in by someone who smashed my slider and stole all my jewelry. Travelers was very responsive with my settlement.

I only give it two stars because when I had a claim they were timely in paying it. Now however they had issued a non renewal for an $1800 water damage claim because they say I never sent proof that it was paid, WHICH I ABSOLUTELY DID! Keep in mind they didn't pay for the $2500 roof damage. That came out of my pocket because homeowners doesn't cover that, surprise! But the paltry $1800 is reason for nonrenewal!!!

What's the point of having insurance when you get penalized for using it? Traveler's was plenty happy to tap my bank account each month for its premium, but not so when it came time to pay a claim. I would not recommend these people to a dog I did not like.

If I could do a negative 100 I would.... I wouldn't recommend them to my worst enemy.... Treat you inhuman, like you're a piece of gum stuck on the bottom of a shoe.... They try to scrape you off....They are threatening me and my family of homelessness.... Our house is just sitting there red flagged by the city while Travelers is just doing nothing.... Don't get me wrong, they've paid for our temporary housing for a year, but nothing has been done to the house.... So now a year later they are telling us that our temporary housing is ending on Dec. 31st, 2020....

Auto and Home Insurance is something I don't want to think about so I did my homework years ago and got the best rate for the coverage I need and they've got my back since then. Safe to say, my rates rarely increase and the few claims I needed to make were handled with ease. I had a roof on my house replaced due to Hail damage and all it cost me was $500 for the deductible. Luckily enough for my cars I have not needed to use it. One last mention, as I am sure it is with all companies, I get a combined discount...overall, satisfied and not shopping.

My Travelers agent really goes above and beyond to make sure I'm taken care of. The prices are a bit steep, but all homeowners insurance is expensive from what I can tell. Overall, they're a good company to deal with.

I'm going into my 4th year with Travelers. I particularly like that you can pay monthly for 8 months and then don't have to pay for 4. They email your policy a monrh in advance with all the information from the last year so if you need to make changes it is easy to contact them and they make the necessary changes. They are very flexible and have several ways to pay. All in all they have been the easiest company to deal with compared to a couple others I have tried to work with.

Homeowners insurance company. They seem to help people if they have home questions or if they have problems with with their homes and they can maybe get the help that they need for them. Some home insurances help with the problems that people need.

This company failed each time we needed to make a claim for damage. They overinflated our property value to increase the deductible. I had to contact them with backup information for them to lower their valuation. It's always a chore when the time comes when we file a claim. When I get some time to devote, I am going to look for better options.

In May of 2019, my husband and I discovered that some property we held in storage had been damaged due to wind damage to the facility causing an excess accumulation of dust, mites, and insects to get into our storage unit. We immediately filed a claim with Travelers whom we had paid monthly premiums to for the last 13 years which should have covered our property in storage. We rarely filed a claim during those years, except for roof and maybe one other. We were called and asked questions about our unit which we immediately answered. However, the agent never made an appointment with us to visit the unit to assess the damage to our property. Instead, the agent called the facility to ask about us and damage to the unit. Of course, the facility denied any damage. Ultimately, our claim was denied citing what had been told to Travelers by the facility. My husband and I were disappointed, but life goes on.

Best policy coverages and rate. My agent is the best at finding what I need and getting me the best price. She keeps me updated constantly so I always have the most recent information and reminders and follow up is???!

I'm quite pleased with this company in reference to how they handle any issue that I may have in respect to how they handle any concerns or questions about the policy. The fee that I pay is less than what I pay for auto insurance which can be high. Their representatives are very professional.

After being several years with Travelers Home Insurance in February was a tornado that hit my area in Charlotte NC. I made a claim after a roofing company came to inspected and showed me that my house had a roof gutters and siding damage. In July, Travelers just agree to pay half of the roof and an small part of the siding. I wouldn’t recommend this company to anybody. What a bad company after charging me a lot of money for my insurance For years, they just send me a letter to tell me that they won’t Renewed my policy for the small claim they paid for.

I purchased a homeowner's policy from Travelers earlier this year, believing I had bought comprehensive coverage, only to discover that water damage to my home was not covered because the water came in to the home from the outside. (Seems like an exclusion designed only to prevent payouts, for how likely is it that substantial damage would come from water inside the home). Prior to notifying me that coverage would be denied, they told me to call one of their preferred water mitigation companies - which did the work but wouldn't give me an estimate at the time of service, saying they "would provide the estimate directly to Travelers." Subsequently got stuck with what seems like an inflated bill for a service I would have sought other bids for. Travelers has lost me as a customer for life. I would discourage others from using Travelers.

I recently purchase a home insurance through Travelers and it was the biggest mistake I ever done. The customer service are not knowledgeable and not emphatic with my needs. They easily dismiss your concern. Claims are not resolve in timely matter and very difficult to dealt with. Worst company ever and I do not wish anyone to go through the hassle that I’ve been through with this company!!!

A customer with for 20 years with auto, personal, umbrella and homeowners. I Experienced a sewage backup in my bathroom. My condo association was at my property with another plumber. We reached to file a claim with Miguel ** claim manager Travelers both from the condo manager and myself. He specifically denied the claim by saying my insurance did not cover this peril and would send a letter to me stating such. The condo manager was Ethan **. This constant denial went on for a while till I was able to contact Stephen **, a claims manager who pulled my coverage, emailed me the specific documents, and pointed out the specific peril under which it was covered. He stated that the representatives were in error and my I was covered 100%. Fast forward to reimbursing me for the loss Travelers refused to pay for certain specific damages, even though all 3 bids submitted included the losses.

Warning to Travelers customers!! Did you know, you are not allowed to sell your home?? I have been a Travelers customer with multiple policies for close to thirty years. I have insured at least three of my homes if not four throughout those thirty years with Travelers. Never once was I made aware that selling your home makes you ineligible for being insured by Travelers. Did you know that? You could pay insurance for your homeowners policy for many many years and then if they find out you are putting your house on the market they will cancel you.

On July 28, 2019 a straight line wind ripped through our neighborhood causing damage to the left side of my house, as well as other structures in my yard and backyard from fallen trees. A huge tree about 150 feet tall, fell onto the left side of my house and porch and caused the whole house to shake. I was not able to exit my house from the front as the tree had fallen on the porch and steps. We called Travelers and was told it was ok to have the tree removed and so we did before the adjuster came. An adjuster from travelers came out and assessed the damage about a week or two later. He assessed the damage to the roof, fascia and fence etc.

I was under policy with Travelers for one year. Our home is 25 yrs old and is in solid condition but we are making updates and repairs as we can. At the end of the term they declined to renew my policy due to the age of the roof. This came as such a shock because they had pictures of the home at signing and we had no contact from them all year regarding any concerns. They asked for more pictures which I sent but said they were not sufficient. They stated they tried to do an inspection but could not get in. I was never aware of such an attempt until days before the policy was to expire. They never attempted to contact me to have access to my fenced and gated property.

I signed up with Travelers home insurance in 2018 and in 2020 my rate increased by more than 25%. I had no claims on this property during this period and Travelers/GEICO agent could not explain why, except that Travelers did a rate increase for Indiana properties. I was also told that maybe it is before of the claim in 2017, but that claim was known to Travelers when I signed up with them in 2018.

I've been with Traveler's Homeowner's insurance through GEICO for 12 yrs - they just raised my insurance 20% though property values have only increased 2.1%. Last year they jacked it over 19%, 7.4% the year before. In last 3 yrs, they've jacked it over 53%! I totally get the insurance game, but I'm done playing it. So I'm dumping them and shopping around.

At the end of November, we became aware that the neighbor's shower above us was leaking into our kitchen. We immediately notified our building management and our personal agent and provided pictures. Our building had to locate the leak and then provide us with mold remediation and testing through the building insurance. Then it became time to deal with the damage inside my kitchen which was not part of the original construction when we moved into the coop. This included replacing drywall, some custom cabinetry, and painting.

I have been in the home-buying process for several weeks and planned to get my homeowners insurance through Travelers. I am 6 days out from my closing date and I just got off the phone with them and was informed that they will no longer offer me a policy because I have a dog who is part Pitbull (breed, not the musician). I understand company policy, even if it is incredibly dumb policy, but for them to pull the rug out from under me 6 days before my closing date is completely unacceptable and is plain bad business. Do not use them if you want someone reliable.

My wife and I called for a QUOTE for home insurance on a home we were going to purchase. Travelers offered good rates and we kept them in mind. We later canceled to purchase of the home in question. We thought nothing of the QUOTE from travelers as it was only a QUOTE over the phone. We come to find out that someone at Travelers had activated our QUOTE into a fully effective policy without our consent. We’ve now called their offices a half dozen times in an attempt to get their error corrected and as of yet it is not. We keep being harassed with late payment notices because of this and empty promises that the error has been corrected. Every single representative I get ahold of insists that they alone will follow through to correct the problem and there is never a need for me to speak with management.

Worst Insurance experience in my lifetime. It took 14 days for an Agent/adjuster to show up after a tree fell on my house. I had to do all the work at the age of 70. I Chainsawed the tree and sealed the house to prevent further storm damage. After 15 year of paying premiums the "hometown" office said they would cancel the policy for a $2500.00 claim. Gee I could have been self insured. No service just emails and voice mail. Go ahead and buy Travelers and get nothing! Please shop around for a real insurance that has real people to talk with not some cyber company that just takes your money.

Never use this insurance company under any circumstance. Evil people who will practice bad faith insurance practices. If you want to pay for home owner insurance and no protection choose them. I recommend NEVER to use Travelers!!!!! Severe damage to my property from bad weather early this year. Roof, Kitchen Bathrooms experienced damage from water entering the home. Adjuster underestimated the claim and advised to start out of pocket mitigation/remediation. I've paid for mitigation to begin the work and contractors are unable to start due to the underestimated scope of work. Currently refuses to make adjustments despite several contractor estimates. Travelers increased my premium and monthly payments due to the open claim. I'm unable to change insurance companies due to the 10 month open claim. I've hired legal representation contacting the local news station. Justice will be served!

Insurance broker helped to buy Travelers HO6 for my new condo. Condo was all newly renovated and working great, until one night and 6.5 months since we moved in we found water damage to floor near bathroom. Found shower and tile seal broke suddenly due to contraction and expansion. We fixed the leak as soon as we can. Then, adjuster came and told us HO6 does not cover water damage from this "specific" situation as it is a "wear" and not a pipe burst...??? I disagree this is a wear. It happened only for 2 -3 days before we find out and try to fix, the floor was already damaged the first day due to water going underneath the floor. Also, most condo have master insurance that covers these pipes in the wall. So what is HO6 for if it doesn't cover all sudden water damage? Was told by adjuster to buy endorsement on top of HO6 in order to get more things covered. So, what's the point? Of HO6 if we need add on to make it worthwhile?

We had an unfortunate try at insuring our property with Travelers, they are the worst at trying to contact, customer service is rude and underwriters clearly bias toward the insurers benefit. If you need fair and good insurance I would not waste time on travelers home insurance.

I filed a claim in April due to water damage to my master's bathroom of which was leaking from the upstairs to the garage below. Only to learn that the spout/valve from the garden tub caused water to leak on the sub-floor and structural insulated panel which lead to mold growth. Subsequently, I informed my adjuster of the situation and got the okay to move forward with remedied cleaning/repair/replacement of the damaged done to my property. However, due to the Short Scope estimate from Travelers I haven't been able to move forward with the repair and replacement of my bathroom floor, garden tub, insulated panel and vanity.

Do not buy insurance from this HORRIBLE company. If you have to file a claim, after over TEN of paying your premium, IT WILL BE HELL. They hire complete idiots whose only purpose is to save the company money and make your life miserable. RUN TO A DIFFERENT COMPANY FOR YOUR INSURANCE NEEDS.

I had a large crack in my slab in the garage and while I was working to fix it I found a huge root under the slab. It was obviously the cause of the problem and I filed a claim. Two claims adjusters came out to review the problem and took a ton of photos. After four days they called to say the cause of the problem was EARTHY MOVEMENT! WHAT?? Didn't you see the huge root? Yes we did, but the earth movement may be related to the tree root, but it was nonetheless related to earth movement and that is not covered by your policy. I have had the policy with Travelers for over 30 years and have never filed a claim, so I guess I have not had insurance all of these years because if they don't cover this what do they cover. My policy on this house and two other homes will be cancelled as soon as this is settled, probably in court!

Building next door under massive renovation. They had contractor spray paint and other chemicals to upgrade large outdoor parking garage. As a result, cloud of super potent fumes for more than 5 days seeped into my apartment. Family couldn’t breathe and become lightheaded immediately. Have 6 month old baby at home. Have to protect child’s health. Immediately went to hotel. Specifically paid up for Loss of Use coverage on my policy. Filed claim and Travelers denied. Will have to hire public adjuster or sue and call local media to let public know that this company does not cover you for anything. ONLY sucks your money! They don’t care about you or your family! AVOID AT ALL COSTS.

Sewage back up, put in claim. First thing out of his mouth is "I'm not paying that." I asked about hotel for 2 days while they do repairs. He said, "No I don't see you need that." But I cannot use my facilities, shower, **, shave, but no. So I call up Travelers and yes, I'm covered for hotel if my home cannot be used but it's up to the claims adjuster to determine. But they determine I don't need to shower and the use of facilities. Paid my deductible, not sure if they will pay anything. Will have to get a lawyer, loss of time from work etc. I STRONGLY SUGGEST TO STAY AS FAR AWAY FROM TRAVELERS AS YOU CAN.

WORST insurance company I have ever dealt with. The AC in the unit beside mine blew up and caused my AC unit to malfunction (they are beside one another). State Farm immediately investigated the unit beside mine and reimbursed my neighbour's losses while Travelers denied my claim and said it was 'wear and tear' even though there was indisputable evidence that it was as a result of the unit beside mine. The investigator did not bring appropriate tools to look at the water damage (he only surfacely looked at the walls, which were brown with stains from the unit beside mine). I complained to Mr. Willard ** and Mr. Rod **, both of which were incompetent and ignored the substantive evidence I presented to them. As a result, I will have to pursue litigation with them. DO NOT USE THIS COMPANY.

Opted to not renew my policy because they claimed I didn't submit requested info in a timely manner. I have proof that I submitted the info a year previously. When I spoke to a rep from Geico he said they opted to not renew because of one prior claim from water damage that amounted to $2500. Somebody is not telling the truth. I'm confident it is Travelers (a faceless, poor service, forever-on-hold, greedy [$28.902 billion in revenue in 2017], big business company) who is to blame here. This company will CANCEL your policy with one small claim. DO NOT use them.

We purchased our home in 2017 and had it insured by Travelers referred by Geico. In 2018 our home suffered a house fire which destroyed enough of the property for us to have to temporarily relocate while repairs were completed. Every aspect of the process in working with Travelers was exhausting, while our initial agent was generally helpful and clear it was also very clear that we had to put in a lot of extra work and examine every detail very carefully to make sure we were not getting ripped off and that we were capturing the amount due to restore us to 'whole'.

We have had the same insurance since we bought our house 1991 (Geico to Travelers). We tried to claim 3 times but were denied all three times for various nonsense reasons. We had mold appear under our house and they said it was from groundwater and wasn't covered. When I said they were worthless, complained that we have been customers for 27 years and they have denied every claim he said, "Well, if it makes you feel any better your first 2 would now have a partial reimbursement." NO... it did not make me feel better. So I told him so and said... So I guess this claim will be covered in 10 years but that won't do me any good. This cost us $3,800 and they didn't cover a dime even though we had $5K in mold damage coverage. They are horrible and will do everything in their power to not pay a claim. Stay away and go to another insurance company.

They're a bunch of thief's! Was only with them for 10 months. They always try and come up with different ways and reasons to raise rates and not just a little they try and ** people over the coles. They tried to raise our home insurance over a supposed "inspection" to almost a thousand more a year. The inspector reported we had a hip roof. Lie it's a a gable. They tried to say we had wood siding. WRONG. It's vinyl. They tried and said we had a 2 car garage. WRONG. It's a one car. They tried to say we had wood floors. Wrong. They never even saw the inside of the house and were never at my house to begin with.

I switched to Travelers recently. I was told a outside inspection needed to be completed. The inspector harassed me on my cell phone via text messages demanding to come inside my home. After back and forth messages I asked him why he needed to come in to the house when we were told it was just an outside inspection. He said he gets paid more money if we let him in the house. I was appalled at that response and contacted Travelers to report this response and said he was very pushy. They apologized. Would you believe they sent the exact guy out to do the inspection? Then they decided to cancel our policy because "our current siding is stained" and there was debris in our driveway. Keep in mind his visit was just after a storm. Seems a little coincidental maybe even spiteful? Don't even bother calling to get explanations, you will just waste your time.

My wife and I were in the camp fire. We saw our whole town burn to the ground including 17,000 houses and 288 businesses. We made it out safe but had no idea what to do. Travelers helped us in everything we needed. Corey was a wonderful adjuster and he was a life changer. He provided the immediate assistance through the company with no haggle or hassle. He also gave us great insights and ideas that greatly helped us move on. "I always have heard horror stories about insurance companies. This insurance company took us from a horror story to future hope and quality of living."

I'm a single working mom with a handicapped child and have had homeowners insurance with Travelers for 30 plus years and 6 houses later with few claims... I had 2 pipes burst from a malfunction in a pressure switch that created a sudden pressure change in the pipes and they burst causing a tremendous amount of water damage to my home in my crawl space, my floors and mold growing everywhere from them leaving my house sitting with no action taken during warm, high humidity level conditions! My hardwood floors cupped and have become discolored, my laminates are peeling up, my carpet is damaged, my insulation remains down and some in tact but still wet against my subfloors and we are facing a Arctic freeze that could cause even more damage!...

Their refuse to cover my content loss from a leaking roof that has been dry for the past five years. Hurricane winds and torrential rain tore loose shingles and damaged the roof causing excessive water damage from rainwater coming from the roof. They determined that my dry interior had to have been wet because a Google image from 2012 prior to a resale, showed loose shingles? So my damaged furnishings are not covered. Even though the roof hasn’t leaked since my occupancy in 2013?

We have GEICO car insurance and we wanted to up our homeowner’s insurance in case anything ever happened to our custom home. GEICO contacted me about their offering of homeowner’s insurance and they connected us with Travelers Insurance. We are now paying three times the amount per year for our policy, but I believed this meant we would receive good coverage if needed. How wrong I was to believe that Travelers was a good insurance company! Our problem began when we decided to remove our older built-in refrigerator and decided to put in a Subzero. When the installer came out and removed the refrigerator, mold was found on the wall behind it. We never knew we had a water or mold issue because it was hidden by the refrigerator.

I am happy with Travelers. It offers coverage better than I had at a better price, and was convenient to purchase online. Their first proposal exceeded the coverage I had and saved me 600 dollars a year. My agent and the company have been completely accommodating to fulfill my wishes and needs regarding my homeowners insurance. They were very patient to fully explain all aspects I asked about.

My home sustained water damage in August 2018. I immediately filed a claim with Travelers, and had to start restoration right away to avoid further damage. To summarize my experience, the insurance adjuster was very difficult to work with. He did not answer emails or phone calls most of the time, and he failed to contact the restoration companies that I used to repair the damage. He was generally rude and insulting. He then made false statements about contacting the companies, and sent quotes that lowballed the work. Despite appealing to his supervisor and to my local insurance agency, Travelers left me with a substantial portion of the bill to pay beyond my deductible. I rarely file complaints, but I hope someone sees this who is considering where to get their next insurance policy. In my experience, Travelers fails in customer service, does not act in good faith, and low-balls the work that needs to be performed for standard repairs.

Ridiculous stalling period to send my refund. My money. Sold home Sept 4. Called them Sept 8. Inform me I would receive a refund of $1184. It takes 7-10 days. Ok fine. Called Back Sept 23, told me wait 30 days. If they stop payment it’ll take another 30 days. It’s Oct 2. No check.

As with another reviewer, I had a water leak (early 2018) in a line in my third bathroom that I needed to file a claim for because the damage entailed: wall/ ceiling/baseboard removal and drying. The agent that I worked with did a great job in helping me through the process. That is not my issue. My issue comes with my premium getting raised over 50% because of this one claim. I've been with Travelers since 2012.

They have their own adjusters who make estimates, but no specialist to determine what the problem is. They don't agree with the estimates of the repair specialist. Why don't they provide the repairs specialist that works directly with Travelers? I am not renewing my policy. Claims Department is really bad.

I have been with Travelers for 10 years and had a great experience recently till I had 2 small claims for water damage. One for my water heater which happened about 2-3 years ago and another for a leak from my roof into my kitchen back in June. I get a call yesterday saying they are not renewing my coverage because of these 2 small claims happened within 3 years. Unless you have a huge claim I wouldn't put in any small claims. I had high marks for Travelers till now.

I recently discovered an issue with my roof. A mold specialist identified the issue as a leak, which was confirmed by my roofer as ice damming. I was provided letters from my roofer stating the installation was to specs and the roof was not covered in mold/wrought when replaced 7 yrs ago, and a letter from the shingle company explaining ice damming.

Our roof leaked after several severe thunderstorms while we were away. It created a huge stain on the foyer ceiling and hardwood floors. Who know what kind of mess it made in the insulation and obviously, the water didn’t come from pipes or air conditioner as they are on the complete opposite side of the house. Inspector came with drones. Examined roof. Said no visible damage. Really? Did you miss the stain on the ceiling, the stain on the wood floors and the damp smell in the attic?

Telephone and online response is good, especially like access to documents via online App. Discounts are applied for multiple events, like driver training, multiple policies, etc.

After hurricane Sandy they sent a team in to handle claims, great job. The people that handled our claim cared - truly a great experience.

I have trusted them for over 30 years with all my properties. Once my house burned down and they were wonderful and understanding. I have no complaints.

Travelers insurance offers excellent rates for first time homebuyers who are taking on extra financial responsibility. When I called around to compare rates, Travelers had the best to offer for the same amount of coverage as its major competitors.

As far a value Travelers' great. Less expensive than the Hartford through AARP and others I compared with the same coverage. I have both car and homeowners insurance through this company.

I am a firm believer in insurance if the need ever arises. I am basically happy with our homeowners insurance except for a few minor hiccups. We did have a long battle with Travelers over the replacement value of the house. They wanted to use the assessed value of the home. The assessed value includes the property that the home sets on. Unless there is a major holocaust, the dirt the house sets on probably does not need to be insured. We cannot afford earthquake coverage and it is not offered at a reasonable price.

I have been having my property insurance with Travelers for last fourteen years. Prior to buying (closing) back in 06/2004; Travelers appraised the property through a company of their choice with living area of 2,294 square feet. I recently contacted the appraisal company and they have provided me all documentation to prove 2,294 square feet as living/building area. Since my renewal date of the policy is in June and I called Travelers to review the policy. I was shocked to know; as per Travelers record; the living/building area of the property is 2,909 square footage instead 2,294 square footage. The Travelers guy told me; it was underwriter fault. Then he advised me to contact the local county office to get the plat (drawing) of the property. I was able to get the certified copy of the plat as well as copy of the public record of the property from County office.

I filed a claim with them because I got rear-ended and this is the company that the other driver had (I have always had Mercury). I spoke to a CSR at the 800 number and after a preliminary conversation was told I would be contacted by an investigator. After a week of going back and forth with Tamika the investigator I get a call from another agent, Christina, who is from an office in my state asking me questions I had already gone over twice, once with the person at the 800 number and again with Tamika. There was NO HANDOFF from Tamika to Christina the adjuster and I had NO IDEA at this point that Travelers was having an issue reaching the person who hit me to get a statement or photos of their car - I just got a random call from the NEXT person who assumed 1) I knew who she was, 2) I knew that my case had been transferred and 3) that I knew what she was talking about.

After having a pipe burst in our wall, we called our insurance company to file a claim. The property claim agent with whom I spoke addressed my concerns immediately and walked me through the claims process. It was a manageable process and was handled by Travelers quickly and efficiently. The agent has been available when we have questions or concern. I will recommend Travelers in the future and have recommended Travelers in the past. I find the service reliable and the products very comparable to other companies in coverage and pricing.

They were right here when a tree fell on my roof. They saw the tree and asked if it was my tree or the neighbors and I told them It was mine and cut a check right there and then.

In PA , the Supreme Court ruled (in favor of policyholders)... 1) that the insurer did not have a reasonable basis for denying benefits under the policy and (2) that the insurer knew or recklessly disregarded its lack of a reasonable basis in denying the claim... Travelers is so arrogant they believe this does not apply to them. As a policy holder, filing a claim for a pinhole copper pipe leak under my main bathroom (only) shower tub, I noticed dripping and called Travelers to explain the situation and ask for the proper steps to take to avoid claim problems. I hung up immediately, called the plumber and the water to the main bathroom was shut off.

It is very unfortunate to see that an insurance company that you hardly ever deal with (because that's the nature of the business) is not there when you need them the most. When it comes to liability, they protect the insurance company, not the insured person. Zero stars for having the lowest standards when determining if the insured person is liable or not. Hardly no investigation and very rude way of dealing with the customer.

Can a fiberglass insulation problem in my house that developed, Travelers Insurance refused to cover the damage to fiberglass has caused. They stated that it was faulty, inadequate or defective. They have so many exclusions in their policy to get out of paying any type of damages. You'd be better off going with another Insurance Company. I'm sorry I ever hooked up with these people.

BEEN WITH TRAVELERS HOMEOWNERS (2 properties) for 26 years... Had two claims, one in 2015 and one in 2017. Because of these claims they chose not to renew my policy. Seems illegal... I have paid them for one home premiums over 26 years totaling $213,200 and the claims totaled $27,000. One for water damage and one for a small fire in geothermal system. I would give them 0 stars and recommend homeowners do not go with Travelers. Find a more reputable company. There is no loyalty to customers. I have submitted a complaint to the State of Mass.!!!

I have never had an accident caused by me ever. I had a lady hit my car in Sewickley PA. Travelers Insurance never ever investigated it and you can ask Sewickley police department. They never paid a medical bill I had from being hit and hurt on McKnight road in Pittsburgh PA. They sent me a nonrenewal letter and now wherever I apply for insurance it’s very high for doing nothing wrong. No justice in America this time around. I have filed a complaint with the state of PA and they right to know. Let’s see if I get justice. If not you will see me on KDKA about this matter.

I gave Travelers Insurance 1 star, because there were no zeros. I bought homeowners insurance from Travelers. They lured me in with a good price. A few weeks later an insurance under-writer was running all over my private property taking pictures. I then got a notice that describing the exercise bike and garden pots on my porch as trash. I had 14 days to get rid of the stuff, make a number of other repairs and throw out the bricks I was saving to do my driveway. When I didn't get it done in time, Travelers cancelled my insurance and told my mortgage company. Stay away! This is insurance WITH a hassle. Bad faith company. They forgot they work you!

I sustained hail damage to my roof. My claim was first denied due to no damage, I then had a licensed roofer confirm there was damage. Travelers agreed to come back out with the roofer, however only agreed to pay for partial roof replacement which leaves my home looking terrible. I will have mismatched roof and live in an HOA where this will not be approved. All other major carriers in my area agreed to replace the homeowner's entire roof! MY HOA will not accept this and Travelers was very argumentative when I tried to discuss this with them. I am now going to leave the carrier!!

They gladly take your large sum of money each year, but don't ever try to actually use your insurance. First time trying to file a claim in 30 years of home ownership and they do everything possible not to pay. We pay them near $6000 a year for all our different coverage and all that we get are lies and arrogance from the claim adjuster and his boss. I can't begin to say how HORRIBLE their service is. Taking our business elsewhere and going to do everything I can to cost them as much business as possible. Hope saving the $3000 or so was worth it to them.

I bought an almost 1400 dollar policy on my house that was supposedly covering everything. We had some damage to our door during the Irma storm which caused the water from the rain to also leak in and cause floor damage on top of that. After I contacted my insurance they created a claim and I had to call them for weeks to never get a call back from my claim specialist and finally I received a letter that stated they didn't cover anything caused by nature, humans, plants, animals, etc. so I realized that my coverage was a joke and called and cancelled my policy. The funny part is that 15 minutes after cancellation I received a call from the claim specialist who wouldn't call me back for weeks.

Be aware, this company plain and simple violate the law, if you have a lost, first step don't allowed them to send you an adjuster of their own. They are incompetents and irresponsibles. They never will return calls etc, use your right to hire a public adjuster. He will be fair, it is your right but homeowners don't know, they will cheat you and they will cheat the contractor, they refuse to pay for the contractor overhead and profits, even when there is the invented rule of tree trades, even when the job is complex, anyway that have nothing to do with overhead and profits, they don't respect the Texas law requires insurance to paid when a contractor have been hire by a homeowners, by not paying they are practically Stealing from the homeowner and the contractor, this affect the homeowner for quality and warranties etc. I am about to sue this company for malpractice and cheating. Beware. Stay away from this crooks.

It makes me feel secure and doesn't cost an arm and a leg. The price of coverage I have is very fair, only about $200 and something a year. If I did ever have to make a claim, which I hope never happens, I'd receive the benefits I've been paying for all these years. But I have no reason not to trust Travelers.

I have had the Travelers Insurance for my home for over 9 years and paid the premium on-time. Recently, the toilet tank line bursted and flooded the entire upstairs and 1st floor. It ruined my entire kitchen, bathrooms, carpets, floors, dry walls and the garage. I immediately called the company and filed the claim. The adjuster Erick showed up with a Restoration company called Servpro. After looking at the damage, he sent immediately a denial letter stating that it bursted due to a wear and tear and the water damage is not covered in my policy. The pipe had no sign of any wear and tear. There were no water stain on the floor to prove their point, but they can get away from paying the claim if they say that it was due to wear and tear which means we did not take care of it so according to the rule, they don't have to pay for the claim. It's a company which will say and do anything to avoid paying any claim. So they will come up with made up stories.

Incident with Travelers Homeowners Insurance. We have held Travelers Homeowners and Auto policies since 2001. Up to this point we have been very satisfied their product and service. Unfortunately, that is not the case now. At the beginning of May 2017, I noticed a blackened spot on the wall in our hall bathroom. It was between the shower and toilet. I sent a sample of it to PRO-LAB and received the Certificate of Mold Analysis the end of May 2017. The results identified the sample as Stachybotrys, also known as black mold. After consulting the Center for Disease Control, US Environmental Protection Agency, and National Institute of Environmental Health Sciences, I realized the implications of this situation on my family's health. I also discovered the importance of having a licensed, certified Water Mitigation and Mold Removal Company, to fully remove it.

Most of our neighborhood will have their roof replaced and APPROVED by their insurance companies due to hail damages that occurred last February 2017. I had mine DENIED by Travelers two times (two adjusters came in on two separate occasions). Even with the presence of Roofing Contractors (by the way, they say that it differs with the guidelines of insurers). This only means that their guidelines are not homeowners friendly. Consider other options even if this insurer is cheaper because for the long term... you will be at the LOSING corner.

An unforeseen, very emotionally charged and sad experience with my dog and a child who received 18 stitches due to dog scratches. The episode occurred on my property. The dog had never been aggressive before and had been raised for 4 years with the child next door. The child, no doubt, played a role in provoking the dog, but the dog could no longer be trusted and was euthanized. The child healed well with no scars but Travelers Homeowner's Insurance, who contacted me the homeowner once in almost 2 years, paid out $25K to the obvious money grubbers. Now everyone will know why premiums continue to rise when they dole out money like this.

I am stuck with Travelers for homeowners and can't wait to drop them. I bought them for my home purchase settlement (2009) through AAA, which I had for auto emergency service. I got a good rate which convinced me of the decision to purchase their insurance. The rate was about $400/year, now it has been $904/year since I had a claim 5 years ago. We had a "100 year rain event" that wore out my sump pump and consequently the sump pit backed up into the basement. My wife had just moved in and had many things, including furniture, stored in the basement. What a mess. We filed and were paid only $5000; they said was the policy coverage limit. Since that date we have paid more than double, as mentioned, the premium and can't switch companies due to only ONE claim.

I was insured by Travelers for years. I had no idea I was being overcharged until I left them and went to USAA. This is when I found out I was being overcharged. They were charging me for 1800 square feet when my house is only 1300 square feet. They are now claiming that they cannot find my info since I left the company.

The ONLY reason this is a one star rating is for our insurance adjuster. He was the BEST at helping us with our claims and getting us covered for what was needed. But now that our claim is about to close, we got a letter stating that they are dropping us because we filed a claim. What a jerk company. Seriously!!! Isn't that the purpose of having homeowners insurance? To use for when a bad thing happens to your home? But not drop a client because we use the money that we put into the company??? I'm so sorry my adjuster works for such a horrible company. Makes a nice man look evil like the company he works for. But he was the best. If I had to do it over again, I would not choose Travelers. I would have steered way far clear of them. I'm actually quite hurt (literally heartbroken) that a company would do something like this. I have a few choice words for them.

We recently had a bad hailstorm in our neighborhood. Travelers came out to inspect... sending a adjuster and hired one from 2 hours away when one was local. They decided that the front part of our roof and a sunroom was damaged but not the backside of the roof. However, the sunroom tires into the backside of the roof and unless God was throwing knuckleballs with the hail you would have to suspend the laws of physics for the backside of the roof not to be as damaged as the sunroom. So they want to pay for a partial replacement... which is in effect a patch. My agent says that if I was with another carrier and wanted Travelers to write my homeowners... THEY WOULD NOT WRITE A PATCHED ROOF.

After paying our premium and purchasing our new (very old) home we were suddenly dropped by Travelers. Without a phone call or conversation about the property, they made assumptions and dropped us. They sent an inspector while we were in the middle of removing 3,000 lbs of left behind belongings and trash from the house from the previous owner. We had pulled aside all scrap metal so it could be recycled and placed it in a pile. This displeased the inspector.

I had a claim and they quoted me one price. But when the guy wrote out the check it wasn't even half of the quote. I will never use Travelers again.

Rates keep climbing with no losses and the claims service is poor because the adjuster never pays you the amount it takes to complete repairs and overestimates the replacement cost of your dwelling so they can increase the premium.

Travelers Insurance via Paramount Insurance Group accepted my monthly premium on time every month and applied it to an account of someone with my same name at a different address. They now are REFUSING to cover my home during that year because THEY made a mistake. They are stealing a YEARS WORTH OF PAYMENTS and refusing to provide the coverage I paid for. I did nothing wrong and no one should ever trust Travelers Insurance. They make mistakes and YOU pay for them.

My office suffered water damage from a rainstorm. The rain entered my office through the roof while under replacement causing approximately $75,000.00 worth of damage. I suffered ceiling and wall damage, electrical damage, computer and equipment damage as well as loss of business. I have been paying premiums for 20 plus years and when I really needed Travelers, they refuse to pay anything. I spoke with supervisors and the Vice President of claims and they will not change their position and do the right thing and pay the claim. What a false sense of security. I would not want anyone else to go through this!

I changed my auto insurance to GEICO and let them transfer me to one of their recommended Homeowners Ins Co which happened to be Travelers Homeowners Insurance. They quoted me a price which was a few dollars less than my previous insurance policy with another company, but as I was unsatisfied with my previous company and they did a lot of pressuring to purchase that day, I agreed to go with them. Now a month or so later, I get a letter stating that they had someone come to do a physical estimate of my home replacement value and it seems to be $30,000 more than previously stated, so my insurance will go up $60 - $70 a year more than what I was quoted.

We are first time homeowners and first time ever having to deal with insurance claims and how the process works. To begin we had a fire that started in our kitchen which in turn caused a lot of damage and we had to stay in a hotel for pretty much three weeks. Not a very big kitchen and Travelers called in ServPro who in turn took longer than needed to clean up the damage. Brought in a machine to clear the air but the furniture was still in the home which was later deemed too smoke filled to clean which made no sense to continue running the machine with the furniture in place. Second the claims ServPro was submitting every day had incorrect times listed; we have a camera on the home and watched the activity... No one seemed interested.

I am now in week 2 of a claim filed on my rental property in which Our AC compressor unit was stolen from the back of our home. Travelers has delayed and found every reason not to appropriately replace. Must I remind you that the home can't function without it. I have interacted with two individuals Takeisha ** and her supervisor Doug ** who are horrible representatives for this company, are unable to effectively deal with paying customers and devoid of customer service skills.

After 20 years of never filing a claim and paying expensive premiums for auto and home called for a porch roof leak. The appraiser came said the roof was over 5 years old. He was very rude but then gave us some hope when he took pictures of the damage. Later that month we got a letter in the mail they were canceling our insurance because there was chipped paint from our well maintained stucco home that they saw in the picture! Never wrote a review in my life but hopefully can help others from giving this company any opportunity to rip them off. We immediately got coverage with Triple A and it was less expensive and we have had no claims but they could not believe when they saw our home Travelers canceled us!

Travelers screwed up my home insurance. I escrow with my mortgage company and they made me pay my own premium!!! They sent back three checks to the mortgage company because they simply do not know what they are doing!!!

We have a homeowners policy with Travelers Insurance. We did a lot of shopping before signing with them and have been happy with their services up until now. For some back story, we have very limited choices in our area due to brush, so our premiums are already high at $3300.00 per year. This year, we had a contractor steal our camera while on site. We had no proof of the theft, but a 9k claim was made and paid quite efficiently. Our renewal notice came up and our premium jumped an additional 60% to $5300.00 due to the single claim. With as few choices as we have in insurance, we will mostly likely have to stomach the increase. We are, however, incredibly disappointed in their greed. Thanks.

Travelers didn't inform me that the roof is only covered if it's 10 years or newer. The company they recommended even told me it's not fixable and they don't want to patch it. Travelers still told me they would only pay for a few shingles, not the drywall replacement, not the insulation replacement. The roof was inspected 1 year ago but now it's old and needs replaced but they won't help. Be careful and don't go with Travelers because they are cheaper. Huge headache and worst mistake I have made in regards to my home. They only cover new roofs and told me it won't do any good for a 2nd opinion. The adjuster was rude and creepy, made my wife uncomfortable. Horrible experience!!! Very convenient for the insurance company to not cover older roofs. What is insurance for then?

I had 3 vehicles insured as well as my homeowners!!! NEVER MISSED A PAYMENT! I had my patio roof redone (which I paid for) and my garage roof done (from an old Farmers claim). My policy was up for renewal and they wanted pictures of my patio roof to verify it was completed EVEN THOUGH I never filed a claim with them! My son got on the roof and took pictures. I sent the pictures as instructed. I asked them if that was all they needed and would I be renewed. They said for me not worry that every was fine!

We had Travelers Insurance for 10 years, then you file a claim for storm damage. The agent came to our house and told us it would be settled in a week and we said OK then you are probably going to cancel us next week. He said Travelers doesn't work that way, we'll guess what they cancelled us the following week. They said we now have to put a new roof on the house, we plan on doing the roof next year. But they want it done NOW. We have never filed a claim in the 10 years they collected our money.

I purchased a 1 year policy and did not renew it. The policy was renewed after the 1 year term without my knowledge, then cancelled after a handful of months. Travelers then attempted to collect payment for the handful of months after the fraudulent renewal through a debt collector.

I live 900 feet from the great south bay on Long Island. My house was being lifted because of hurricane sandy. My general contractor hired a "rigger" to lift my house. The rigger lifted the house in January 2016, the house fell on Feb. 13th 2016. Our house was on the rigger's insurance policy (as an additional rider for lifting coverage). Guess what??? Travelers refused to pay the claim and now I am homeless and still paying a mortgage. Travelers insurance company stinks!!!

Water heater broke Monday. Tuesday Travelers Homeowners Insurance inspector comes to my house and refused coverage stating water damage was long-term! BROKE THE DAY BEFORE!!! Policy canceled. Will never do business again.

I paid $200k for our home 12 years ago. We are thinking of selling and despite $70k in updates we'll be lucky to get $200-210k out of it. Travelers gave us a decent quote based on our current homeowners coverage, which is $325k. We switched over, made changes at the bank to escrow insurance through the mortgage payment, etc.

Living in New Mexico hail and hail damage is a pretty rare occurrence; the last hail storm was in 2013 and I can't remember the once before that. I live in a historic neighborhood with Victorian houses. My little cottage has a very steep roof. Recently, after a windstorm I noticed that a shingle had blown off and I called a roofer to repair it. Nearly 70 years old with severe arthritis I wasn't about to climb on the roof myself. My roofer noticed some pretty serious hail damage and I called Travelers Insurance. A claims adjuster came out in a couple of days, climbed on the roof and verified that there was considerable hail damage and said that it was definitely covered and I would receive a check in about a week. Then a week later I received notification that Travelers was denying my claim as it incident had happened over a year ago and I only had a year to report it.

Now for the good part, Travelers Insurance agent says THERE IS BARELY ENOUGH DAMAGE TO BE COVERED BY MY DEDUCTIBLE. The roofing contractor said the roof wouldn't last two more years because of the damage. The roof is only 10 years old. Replacement cost is about $16,000.

Our car along with several other cars were disabled when we drove into a sinkhole that formed 2 days after NJ American Water had completed work on an underground water main pipe in that spot. It has been raining all day and there was dense fog so one car after another was driving into it. My car had to be towed and have the tire replaced and a wheel alignment was necessary. The police had forwarded our incident report and contact information to Travelers Insurance who was handling all the claims for NJ American Water Company. I was just informed that my claim was being denied because Travelers said they were told by NJ American Water that they filled in the hole properly after completing the repair. All Travelers did was accept their word and now we all have been denied. I am going to appeal the denial.

I am in SC taking care of my mother's home. She passed 2 years ago. I had thoughts of continuing the upkeep of her home and flower garden, once hailed by the local newspaper as flower garden of the month. The home is valued under 100,000 in the south, maybe 150-200,000 in Maryland. I moved into the home on May 24, 2015. The home while not at the value above has far more sentimental value to me because it belonged to my Mother. My family is not wealthy but we subsidized her expenses. Homeowners insurance and forced flood insurance totaled over 2,500. She was in her 80s when she was forced by Nationstar Mortgage company to get the flood insurance. When I came I had and maintain personal property insurance through Assurant Insurance Co... at times my electronic payment information says GEICO. I originally contracted with GEICO. The companies' relationship was never explained.

While visiting my family over the 2015 holiday season, my backpack was stolen. In it was my MacBook Pro, along with some sundry items. The experience in getting the claim settled is still not a done deal. Although I provided Travelers with information as soon as they requested it, I still haven't received full compensation for all items stolen, namely, the total amount due me for my MacBook Pro. The claims agent assigned to this case was clearly not totally informed as to how to handle such a case. I was given incomplete information and incorrect information.

Just spoke with an agent who insisted on talking over me. I let my insurance lapse because I got better home insurance from another company. This agent says I am still liable to pay outside of the policy dates. This does not sound correct. I paid for 1 year and 1 year only. Why are they paying for my policy outside the date. If there were some damage outside expired date I BET their excuse would be, "your policy is not paid up to date therefore we can not allow your claim."

During hurricane Andrew, my king size water bed located on the third floor of my home broke. It flooded all three floors. The adjuster, who was harried because of the hurricane, was in and out of my home in 3 min. He was aware of the significant damage and the level of my furniture and accessories. He was more than fair and awarded me enough to fully restore my home.

Lost power, pipes frozen and burst, paid 100% to fix, nothing on personal items! Stolen property, paid 1500$ on 3890$. Wind storm, no power, subzero weather. I asked for 25% cost on a generator, "nope no way, but if your pipes break we will fix them, but not your personal items." They have offered to replace 12% of my food loss.

They said that if I did not ACCEPT a mandatory on site visit to my house for review they would not renew my insurance. And if THEY decide I need more insurance, irregardless of my wishes. Then I was obligated to accept the increased rates or be canceled. So I went with Mercury. They are the BEST!

I was forced insurance through my mortgage company at a price of $1500.00. That brought my mortgage payment over $3500.00 a month. The coverage was insane, the company wanted us to have flood insurance. We're not even close to a flood zone. I researched many others, none of them wanted flood insurance and the prices were a lot lower. Finally I found Travelers. Excellent customer service, over $1000.00 less for the same coverage minus flood. I would recommend them to everyone.

Travelers as a company is pretty good. My issue is with my insurance agent who is non existent. We have been with them for quite a few years and I don't even recall the last time he has contacted us to see if we need to change anything or to at least check in. Because of that I will be shopping for a new company and hopefully someone who at least pretends to care about me and my family.

This insurance company covered everything we needed. We were able to repair water damage in our ceiling caused by leaky plumbing. Also we got a new roof because of hail damage. They were quick to respond and pay for repairs. Getting the payments for the roof repair to the right party was a little complicated but it was paid.

I am happy and satisfied with my insurance company. I am with my insurance company for the longest time and the service is exceptional. I have never had any sour grapes nor unattended inquiry that is unresolved. I am always treated with respect and professional treatment is at its best. I am happy and satisfied and does not plan to move my coverage with other company anytime soon.

No problems. How can they be rated if I have never had any problems with them? It's good that I know that they are there for me, if I need them, do not really understand why I need to use one hundred words to describe my experience with Travelers Ins.

We are pretty happy with Travelers. Not only is it our homeowner's insurance, it's also our car insurance with a high deductible. We haven't had to use it yet, thank goodness, but when we do, I think they will treat us right. Our premium isn't too bad. We changed to Travelers about 2 1/2 to 3 years ago from MetLife and we are pretty happy with it. We know if we need it, it's there. When we switch to Travelers, I asked our independent insurance agent if we get a free umbrella, but unfortunately we don't. Our homeowner's insurance make me feel secure.

This company is great. We lived in South Carolina and were in the process of relocation to North Carolina. We had purchased our house about five months before and were having a lot of updates inside. We came to NC to check on the updates and as we were coming down the street, we noticed some of the roof was gone, due to a storm the night before. I immediately called Travelers' 800 number and they had someone come out immediately to cover the roof since more rain was expected that night.

My husband was in a car accident and injured by someone who had Travelers Insurance a few months ago. The person admitted fault and took full responsibility. The car was totaled. No one from the insurance company contacted him. So 5 days later we contacted them. They were extremely RUDE. Tried to get my husband to admit fault. Shady company! His vehicle was paid off, but medical bills, pain/suffering, and days missed work haven't been paid. They won't even return our phone calls (left 5 messages last week). This accident put us in a hardship and they could care less. We are considering hiring an attorney to help us since it's pretty clear they will not offer us a fair settlement and are in no rush. Terrible company!

I recently had multiple leaks in my roof. I went through my insurance company to resolve this problem. To my surprise, they were very kind, helpful & efficient. This was my very first claim & to my surprise, the company acted very quickly and I had my new roof in a matter of around a week.

Have not had contact with my homeowners insurance company for since my last claim in 2002. There are other experience with the company. The company was very helpful with the claim and the process and payment for the claim. It was very efficient and not much delay in processing the claims.

I call Travelers to make a claim in reference to I had mold on my lower level of my house (basement). This was in June. They told me to call a builder and see how much it would cost to refinish and get rid of the mold. This was in June 2015. In October 2015 a claims adjuster just got here. He walked in and stated, "You only got 5,000 worth of coverage, so if it's over 5000, you will have to pay for it yourself." Little did I know that the pipes had burst from the winter and that's what the mold resulted from. This guy wrote up the claim stating my mold comes from lack of taking care of my property. What people will do to stop payment. This is crazy. So now I am fighting with this crazy company which deserves to go out of business.

I own seven vehicles and two homes. The second house we have is in an estate. Being in an estate is a problem for some insurance companies. Some companies won't even insure a house that is in an estate. All our vehicles are used for different purposes and I want different coverage for each vehicle. I have dealt with other insurance companies and a lot of times it has become a nightmare. Travelers has been far the best. They handled all the policies with minimal effort on my part and all the policies were done correctly. Having multiple policies the discounted rates were excellent.

I was satisfied with the Travelers insurance that I had but the plan needed to be more detailed in the coverage options because much of the policy was very vague in nature and what I mean specifically was the items covered in an actual loss of fire, theft, acts of God and so on. The transparency was not there to make a more informed decision with initial choosing of the type of plan that would fit myself and my particular needs at the time. The area I was most satisfied was the cost which we paid on a yearly basis. I shopped around for several weeks and got quotes but Travelers had the best premium price overall, beating the other companies hands down!

We had a hail storm in August of this year. Travelers sent adjusters that missed tons of damaged items. Now they don't want to pay for anything. They'll pay for 1/2 of the garage roof but are saying there are only 2 single solitary shingles on the other side damaged. Our entire house roof was destroyed, but they don't want to pay for new pipe jacks etc. They want us to use the old, damaged ones. Our contractor refused because that's not how you properly reroof a house. I have had to fight with them about replacing everything. Our contractors are to the point they don't even want to talk to the adjuster in CT anymore. He is absolutely rude, tells them one thing and us another. I've never had such a horrible experience with ins. in my life. I will tell everyone I know to stay away from Traveler's - they are horrible to deal with for insurance claims. But boy do they want your premium every month. Horrible service.

Great overall service, excellent communication, ability to get someone on the phone, easy quoting process, fast and easy analysis of claim, easy claim process, expedient of claim and other reimbursements, inspectors schedule immediate appoints and arrive on time, make the claim process easy and fast, competitive pricing, ability to negotiate premiums.

Replace roof and repair ceiling. Claim was filed 9-3-15. As of today 10-13-15 Travelers will not pay for profit and overhead to Baxter Construction. The date to replace and repair has been moved weekly because they refuse to pay because it is subjective. They can pay what they want.

Put in a claim for roof repair after hail damage. Travelers will only replace the parts that are damaged, not whole roof. When I asked about the difference in color, they told me to buy a product and try to clean the shingles so they match. I asked about damage from cleaning shingles and they said they weren't responsible. I asked why they weren't clear about overtime for contractor, costs, etc. and they said they didn't care. They were only responsible for what the adjuster decided needed to be replaced. Extremely rude to me. Asked if we could get another estimate with new contractor and they said no. I said contractors wouldn't guarantee work for the replacement since it wasn't a total tear off and replace and they said no. They wouldn't have it re-inspected. These are the rudest people ever and I will do everything I can to make sure no one I know goes with them.

I had a valid homeowners policy with this company (Operable word being HAD). Our 1st floor rental unit had a slow leak that was 100% caused by the condo owner above us. Upstairs unit shower leaked behind the drywall over the course of a few weeks and ran down to our unit. My elderly tenant did not report it until it visibly stained the drywall and started to cause mold. Had this company's insurance adjuster come out and proceed to deny my claim because it was not in their words "a one-time event".

I have had Travelers for about 5 years and paid them on-time, every time. I had my first claim on OCT 2nd and they cancelled my policy three days ago on OCT 13th and didn't even notify me. I just happened to call them to change my billing address when they told me. I asked them why they didn't email or call me and their answer was, "Because we don't have to." Morality isn't one of their policies. I would HIGHLY recommend you look elsewhere for insurance because they surely don't care about you or your property, only their money.

I have had my insurance with Dominion / Travelers since 2000 and I have never had a claim. This year we have been hit by terrible storms and I have exterior damage to my home and roof. I called my broker and was told to get someone to take a look and confirm that there was damage before I file a claim, I did so and I was told there is damage enough to warrant a claim. The appraiser for Travelers come out and says there are not cracks in my shingles and therefore it does not need to be replaced. Currently under review, it has been over a month since I filed the claim.

My house was total loss after a fire and my insurance company has done nothing for me and my family. This happen on September 10, 2015 and now it's September 28, 2015 and my family has received no benefits. Travelers insurance is not a good company. I have had to place my family in a apartment with the money that my wife and I work for. It's 18 days and no one can tell me anything about when my money will be available. Now we have 2 days before rent is due and my children have to wear the same clothes because we don't have money to replace everything. Thanks a lot for nothing Travelers Insurance.

A client of mine put a claim into the company that was denied. He fixed the problem anyway. He put the house on the market then got a notice that his insurance will be cancelled in. Nov. Has anybody heard of this?

I purchased insurance through Travelers a couple years ago. I have never had a claim before but I opened one six months ago and it has been hell! I was told at first by my rep Gary ** that I was covered for damages a neighbor's dead tree caused on electrical lines and lights which were in a pond in my backyard, then 2 days later he called me and told me I was not covered and my claim was denied. I told him, "Okay," and I needed a letter stating that I was not covered so I could take my neighbor to court and here I am six months later and ten phone calls later with no letter.

I had a simple claim to be handled but it turns out into a nightmare! The adjuster I got Ashley ** was very difficult to deal with. She was working against me the policyholder. She did what she could so I will be responsible for the costs. She wanted me to pay out of my pocket. Also they have changed adjuster every other day and every single one had a different view of my case. She first approved it all then she changed her mind. My contractors were waiting for the money but she was nothing but a HORROR to deal with. What a unpleasant experience. I hope she will get fired!!!

I am dealing with them as I write this. They are low balling me badly in the repair of my tree damaged house. I can't seem to convince them, and they are taking every measure, even spending more money outside of the repair, in order to keep from fixing my house properly. I have been with this company for about 20 years. I am not impressed, and so far my thought is 'rip off'. No matter what they do, even if they do the right thing, the taste they leave from obfuscation will stay with me.

I have been with Travelers for approximately 12 years. I have never made a claim. Last year I had an adjuster come and look at my roof and he said there was nothing wrong. This year I had another adjuster come and look and he says there is hail damage. So, I filed a claim and received approximately $6,000 after another $6,000 was deducted for depreciation. The adjuster said because the claim was over 365 days they had to make this deduction. HOW IS THAT? I had an adjuster come out last year and he didn't see a problem, so how am I supposed to file a claim within 365 days when the first adjusted saw no damage???

This company represents the worst of how insurance companies love to take your premiums every term (and they better be on time) and then after many (30) years without any claims, they resort to any loophole they can to avoid paying you a dime! Had a tree limb fall on my house with damage visible even to the adjuster when he visited and yet they denied any payment on my 1st claim in 30 years! Why the hell do we even have insurance?! DO NOT even think of giving these crooks your money... look elsewhere!

I was Onny Chibueze's customer during the period of time between Feb 2013 - Aug 2014 (at address A). Along that time, Chibueze performed their great services, well consulting and helpful handling my requirements. With them, I held an Automobile Policy #** for Vehicle I and Vehicle II (added since Apr 2014). Noted, I had no intention to purchase Homeowner Insurance but they still went ahead and took my money without my authorization.

Purchased new home and got a quote for homeowner's insurance from Travelers. They had the lowest quote and decided my home was worth roughly $450,000 for replacement. This was a little low but close. I signed up with their insurance and paid the premium. They sent out an inspector. After the inspection they decided my home would be almost $800k to replace. This more than doubled my premium. I asked how they arrived at that conclusion. They said the home was 1) 400 square feet larger than they thought, 2) had an updated roof - the roof is 25 years old so I don't know what they are talking about, and 3) was not a perfect square. I said "Ok, so you are telling me 400 sq feet and a supposedly fancy roof is worth $300,000?" They clearly gave me a low quote so I would sign up with them. NOW I'm once again looking for another homeowner's policy and will cancel with travelers. It is just a HUGE waste of my time.

2 years ago we switched our homeowners and auto insurance to Travelers. Each year I will call around to see if I can obtain a cheaper rate on our auto or home. Travelers gave me a quote that lowered our homeowners even though our auto didn't change much at all. Shortly after making that switch, we received a letter in the mail indicating our policy would be dropped if we didn't replace our roof within 90 days. So I called Travelers and said, "We don't have a claim on our roof. Why are you going to cancel us?" I was told that an inspector had been out in our area and our roof appeared to have what looked like hail damage. REALLY? We've never had hail in our area.