Travel Guard Reviews

Their claims department has no consideration for a person that's undergoing a life and death situation in the air during the flight I was in. They are a travel insurance that do not honor a trip cancelation due to a medical emergency from one of the passengers for the flight I was in. They declined the claim that it is not part of the travel insurance because I was not the one who had a medical emergency. This is just basic common sense. It was an airline initiated emergency due to a passenger seeking immediate medical attention that needed an emergency hospital care due to heart attack.

It’s been a month now since my legitimate claim was started, all paperwork was provided, no communication from them. When I call to check on it, they tell me that it’s still being reviewed and nothing is needed at this time. I cannot get in touch with the assigned claim rep, just customer service phone answers. If you see this, save your money!

DO NOT WASTE YOUR MONEY! If you can’t make your flight due to a family member being sick or injured, that person will have to sign a medical release form for your claim to be considered. Wildly inappropriate and an invasion of privacy.

We purchased Travel Guard insurance. Our flight was significantly delayed and we missed our connection. There were no more flights out and we had to stay overnight. After submitting documentation and receipts, Travel Guard denied our claim 100% and closed the claim. I would not purchase insurance from Travel Guard again.

If I could give them 0 stars, I would. They will take your money and will not cover you. Don't waste your money with these thieves! Run run run and don't let the AMOUNT of the ALLEGED COVERAGE FOOL YOU!

I had a good experience with Travel Guard overall. The coverage options were easy to understand, and purchasing the policy was straightforward. I had to contact customer support with a question, and they were helpful and clear. The claims process took some time, which was a bit frustrating, but everything was handled fairly in the end. I’d use them again for peace of mind when traveling.

I never write reviews. My experience with Travel Guard was so bad, I hope I can help someone else to not waste their money. They delay for weeks. You basically need to be the victim of a terrorist attack to get reimbursed. Read the fine print!!

Travel Guard and AIG insurance is not worth it and I would advise never to purchase this travel insurance. I have a legitimate claim and have had to send the same information to a very rude and difficult claim agent. The agent despite having all information focused on and was only interested not in the facts but rather for finding ways to deny claims without reading, regarding or considering the facts and documentation submitted, which could easily be verified.

Unless you are dead or dying they make it pretty much impossible to get any of your money back. They said in the policy that I would be refunded in the case of cancelation for work. A work thing came up that I had to cancel for but when I submitted for my refund they said that i needed written documentation requesting time off from work, another one with written approval for time off, and a final written notice requesting I work during that time. They bounced me back and forth between different departments. And then denied my claim.

My husband planned a mountaineering trip and we purchased a policy with Travel Guard. The trip was cancelled due to extremely high avalanche danger which made the climb impossible. Although we sent all the requested documentation from the mountain guiding company, our claim was denied. Since the airline gave us a reusable credit and the guiding company refunded the total cost, we were claiming only a small amount--the cost of the condo (which was non-refundable). We were informed that our claim was 100% denied because our flight was not cancelled. Buyer beware!!