Travel Guard Reviews

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About Travel Guard

AIG Travel, Inc., a member of American International Group, Inc., is a worldwide leader in travel insurance and global assistance. Travel Guard® the marketing name for its portfolio of travel insurance and travel-related services, including medical and security services, marketed to both leisure and business travelers around the globe. Services are provided through a network of wholly owned service centers located in Asia, Europe and the Americas. For additional information, please visit our websites.

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Travel Guard Reviews

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    How do I know I can trust these reviews about AIG Travel?
    • 4,679,742 reviews on ConsumerAffairs are verified.
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    Page 1 Reviews 0 - 10
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    Customer ServiceCoverageStaff

    Reviewed June 11, 2025

    I made reservations on Dec 31st through Expedia for a hotel stay over the 4th of July weekend in WI. I've stayed there several times for the same event and didn't think anything of it, but this year I booked well in advance to make sure I had a room. I was surprised that there was no cancel at any time clause when I booked, so I decided to add insurance through AIG, via Expedia. It was $15 and I considered it to be reasonable if something should require me to make different plans. In April I had a friend ask if I booked and I said yes, but I would look to see if other rooms were still available for the same dates. I was surprised that rooms were still available, but now they were indeed, "cancel at any time". So as fate would have it, I was forced to retire and with the lost of wages, decided it would be best to cancel the trip and in doing so looked into what I needed to do to file a claim with AIG.

    AIG requires you to cancel the reservation before filing the claim, which seems reasonable until you realize they have no intention, nor ever did of standing behind their policy. So not only are you out the full amount of the reservation, but the policy fee through AIG. On top of that, had I known I would be out the money and the claim would be denied, I would have not canceled the trip and at least gotten value for the money that was spent in Dec, regardless of the financial hardship. The hotel still lists several rooms available for those same dates and they kept my money. AIG got my $15 and never did anything but sent me a C&P email. Both made money on a transaction that can still be purchased for the same price this day, 4 weeks away. AIG is borderline fraudulent in the way it presents itself through a booking agent like Expedia. They have both broken my trust and will never use either again.

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    Reviewed June 10, 2025

    I strongly advise against using this company for travel insurance. I submitted a legitimate claim for a trip disruption, and the experience was extremely frustrating. They requested an unreasonable number of documents, making it nearly impossible to complete the claim process. It felt like they were doing everything they could to avoid paying. Very disappointing service.

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      Customer ServiceCoverageStaff

      Reviewed June 6, 2025

      Total scam, never use them, we bought United Airlines ticket as emergency and this Travel Guard bundled up on United website so we bought it, we cancelled the trip within 24 hours, thinking Travel Guard insurance will cancel automatically since there is nothing they are covering. Totally gone, their excuse that they don't have an access when tickets are canceled, regardless of all documents we showed them, they declined refunding us our money back. They are greedy people, rude responses, no faithfulness in what they do, just after the money and poor customer service. never use them especially after I read all these bad reviews about them. I'm sure people tell the truth about this greedy, failing company.

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      Coverage

      Reviewed June 5, 2025

      Needed to reschedule trip due to emergency surgery. Would not refund or reschedule. Bought early but then considered coverage as day of purchase 11/23, not the day of trip, 6/25. Needed to be within a year and same destination which was fine but medical reason was a year from purchase. There was no way purchasing 11/23 would meet the year requirement. Never got copy of policy. Do not use them.

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      Customer ServiceCoverage

      Reviewed May 31, 2025

      I bought my ticket to Brazil and two days before my flight I got sick and went to an Urgent Care and was diagnosed with Covid. Right away I called Travelocity to cancel my flight and book another flight. Luckily, my ticket allowed changes and I paid 70.00 extra. Well, I called AIG to try to change the insurance for my next flight and they said that was not allowed but that I could file a trip cancellation. I submitted a claim with all the documentation and they denied my claim even though all I was asking was the 70.00 difference.

      They said that change a flight is not covered. Well I replied that the only reason I had to change or cancel and book another flight was due to the fact that I had Covid. So, as I could see this company is not worth anyone’s money or time since many over here have given them 1 out of 5 and probably many felt like giving a zero. I strongly recommend that you spend more buying a ticket that can be changed than a trip insurance and especially if AIG is the insurance being offered.

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      CoveragePrice

      Reviewed May 30, 2025

      I am very disappointed in AIG. My flight was cancelled 18 hours before departure and it cost me $600 to book an alternative flight on another airline. This should have been covered under the Interruption of Benefits clause but I was told that this clause was no longer in effect because my flight was cancelled. This makes no sense! I would not recommend AIG to anyone!

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      Coverage

      Reviewed May 28, 2025

      I got their insurance through Expedia, at the time of purchasing, it doesn’t tell you much, it makes you feel you will get helped. It was an automatic bundled package. AIG is Extremely hard to work with, their refund policies are super hard to meet. Total a waste of money!

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      Price

      Reviewed May 25, 2025

      I purchased the insurance because I sometimes get called in to work because of emergency breakdown can cost thousands of dollars. Scheduled a trip to Memphis and got a room for one night at Westin Beale Street. Thursday night a compressor went down leaving about 10,000 without gas so had to cancel my trip. These ** denied my claim. If you read fine print they have wording to deny any claim. DON'T WASTE YOUR MONEY!!!

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      Verified purchase
      CoveragePrice

      Reviewed May 16, 2025

      Do NOT purchase AIG Travel Guard Insurance, which I unfortunately purchased for my trip to visit my aunt in Canada, who had just been diagnosed with cancer! Their ad on the Expedia, claims that they will pay in full all costs for a cancelled flight. AFTER paying the $61 cost of insurance, AIG sent a 31-page policy, all in fine print, full of exclusions and requirements. If I had seen how few situations they cover, I would not have purchased the policy!

      My aunt died before my scheduled flight, so I canceled my flight and booked another through Expedia to attend her funeral. Expedia insisted that I pay in full for the new flight, referring me to AIG to make a claim for a refund on the first flight. I was shocked to find that AIG required that I ask my still grieving family to send a copy of her DEATH CERTIFICATE before they would even consider my claim! I complied with all their requirements, filing my claim on their confusing and frustrating website. No word yet on their decision, but based on all the other reviews, I am not optimistic.

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      Reviewed May 7, 2025

      I purchased travel insurance for a trip to visit family in Lithuania. Two months before my travel, I was told by work I could not go. I was told by AIG to cancel my ticket with the airline itself. I think this is where it started going wrong. I canceled with the airline, as I was told by AIG, and now I've gone back to AIG for recompense for my canceled trip only to be asked for more paperwork justifying why I had to cancel my trip. I think I am now 2 months into submitting more paperwork for them to keep rejecting over and over. Run, run, run from this company or you are just giving your money away.

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      AIG Travel author review by Holly Johnson

      Serving millions of travelers each year, Travel Guard is one of the leading providers of travel insurance.

      • Per-trip or annual plans: Get coverage for an annual vacation or for every trip you take during the year.

      • Instant online quoting: In addition to their more than 12,000 travel partners, you can also buy Travel Guard plans online.

      • Tiered pricing: Choose between three different service levels to get the coverage you need.

      • Travel health insurance available: Health issues and medical emergencies can crop up at any time, but with travel health insurance, you can visit a doctor and know that your bill is covered.

      • Baggage coverage: Enjoy up to $1,000 in coverage if your luggage is lost, stolen or damaged during your trip.

      by Holly Johnson Personal Finance Writer

      Holly Johnson is the founder of Club Thrifty, a personal finance and travel resource geared to families, and has over 10 years of freelance writing experience covering credit cards, loans, insurance and other banking topics. She is also the co-author of budgeting book Zero Down Your Debt: Reclaim Your Income and Build a Life You'll Love. Johnson is an investment expert who built and manages her own seven-figure portfolio, and she frequently writes about various investment strategies.

      Travel Guard Company Information

      Company Name:
      AIG Travel
      Company Type:
      Public
      Website:
      www.travelguard.com