Travel Guard Reviews

Coordinated a trip for 16 people to embark on a Viking River Boat Cruise. We purchased a travel policy from AIG/Travel Guard for this ONCE IN A LIFETIME European Vacation. The travel protection plan was recommended by our travel agent. We felt confident we were covered 100% in case of any issues beyond our control were to take place. Unfortunately, everything that could go wrong went wrong and four of us ultimately missed our trip. Our flight was delayed 24 hours and we missed our boat in Amsterdam. After numerous attempts were made to find a way to meet the boat we were informed there was no available options that would allow us to make it. However, as disappointed as we were we felt ok and relieved knowing that our investment had been protected by the insurance policy we specifically purchased for this trip. Only to find out, the policy contained many loopholes and exceptions in which we fell victim to.

I purchased a round trip flight from Nashville, TN BNA airport to Portland, ME PWM airport from 16 September 2023 to 24 September 2023; and purchased a Travel Guard Plan from AIG at the same time. The day before I was scheduled to leave I got a call from the airline that my flight to PWM was cancelled due to weather as a result of Hurricane Lee. The airline re-booked me for free to the closest available airport Boston-Logan, MA BOS, and from there I rented a car and completed my trip. Upon returning I filed a trip interruption claim with AIG. Trip interruption due to weather is a covered event according to the policy. I submitted the letter from the airline stating the flights were cancelled due to weather along with all the receipts that coincide with the trip interruption.

I was scheduled to go to the Holy Land in January, 2024. Obviously, this has to be changed because there's a war going on there. Travel Guard does not see that as a valid reason to cover the cost of my cancelled trip. The company will only pay if we go to Israel AND there is terrorism occurring in the town where we are while we're there. Nearby isn't good enough. We were told we could transfer our coverage to a different destination & still be covered if we travelled within a year. We chose Greece, only to find out that Travel Guard meant a destination in the same area- the Middle East. We can go to Afghanistan, Uzbekistan, Iraq, Syria, Jordan, and yes, even Palestine. What kind of offer is that? We can't get our money back, even though our original trip is months away, and we were told that we need to buy a new policy if we want to be covered. I'll never use this company again. If I could give it zero stars I would.

I reserved a room for a few days out of state. I am incapable of driving myself so I was depending on a friend who was going to the same "celebration of live" event. My ride caught covid and was not able to drive us to the ceremony. When I filed my refund claim AIG wanted the hospital covid records of my friend even though we provided her home covid test and AIG paperwork of the cost/receipt of hotel stay that had been reserved ahead of time, they refused to reimburse me. Phone representatives did not speak English very well and it was difficult to get a supervisor to speak with.

Had trip cancellation/interruption insurance. Airlines cancelled my flight, with no way to make my connecting flight. I submitted all airline and hotel documents. The ONLY option airlines gave me, to make my connecting flight and go on my tip, was to go one day earlier, than my original trip date, get a hotel to make my connection. AIG denied my claim saying I changed trip days outside my original trip dates. What? That is not true. Been traveling all my life, often with travel insurance. My experience with AIG - they looked for any technicality to try to rationalize to deny. This is purely dishonest. Never again with AIG. Pathetic. Steve B.

Lost luggage claim that took forever to process. Inept phone reps. Absolutely on communication over 8 weeks. Waste of money. Trying to avoid payment at all costs. Never contacted me directly, never listened to what I had to say. This company is awful.

I had a layover flight recently from Munich to Zagreb. My luggage was lost when arriving in Zagreb. Immediately, I reported this and received irregularity report. I did receive my bag 20 days after my trip in my city of Toronto intact. Had all the documentation required for the claim including receipts for items needed, clothes and toiletries. The claims department had the audacity to ask for a renters insurance policy. What?! And also they wanted something from the airline stating I had not received compensation. And agreed with a previous review, customer service is in the Philippines and they have no knowledge whatsoever, just say the same thing over and over.

[1] I called your helpline on the morning of December 16th, 2021 (about 11 AM Eastern Standard Time). The operator told me that I was covered after I mentioned the word COVID. He went as far as giving me advice to refuse benefits from United Airlines because that would complicate my claim with AIG which he said was certain. I was adamant in my erroneous belief that an AIG representative stated that my trip was covered and to refuse United Airlines refunds because it would make the claim recovery process more complicated.

Travel Guard (AIG Travel Travel Insurance) has a strategy of pretending it didn't get documents; pretending it doesn't understand documents, etc., with the hope that eventually you will give up on your legitimate insurance claims.

We traveled 31 days to South America on a cruise and land trip. Peru land trip was cancelled due to US State Department warnings. Travel Guard was requested to pay $1600 for flight changes to come home from Santiago, Chile instead of Lima, Peru. They refused and said that political unrest was not covered, only strikes. We countered that the US State Department in fact said that there was a Peru nationwide transportation strike. Travel Guard refused to pay. DO NOT USE AIG TRAVEL GUARD. THEY ARE NOT TO BE TRUSTED.