Travel Guard Reviews

Travel Guard is a terrible company. Under no circumstances use their insurance when booking a flight. If your flight is cancelled they do not refund you. They hope you don’t know you have to ask for your money back within 2 weeks or they keep it. Apparently something magical something magical happens to your money and it becomes theirs after two weeks. That is their policy. It’s a policy of theft. I was refunded immediately by the airline on a canceled flight and assumed since I paid for the insurance when I bought my ticket I would get that back as well. They are a bad faith company with reviews that are all under 2 stars. Maybe they should be investigated by Elon Musk.

I purchased travel insurance for a trip I was taking with my family, and the trip was cancelled due to the weather. When I filed a claim, they denied the claim because they stated I needed to connect directly with the airline. I have never had this experience with any other travel insurance company. The claims person, Ashley **, was unprofessional and not responsive. I had to call many times just to get answers on things that was past the promised deadline. I will never purchase through this company again. If you want to do business with reputable company, use Allianz. AIG Travel Guard will just take your money and do nothing for you when they are needed. I've learned my lesson. If it was possible to give zero stars, I would do that but since I can't they have to have one star but that is too generous.

Very poor experience. Had to cancel a trip due to the LA fires. Sent proof of destination venue canceling the event and received no reimbursement. I suggest looking at other companies to purchase travel insurance that value their customers.

I will be brief, got sick in Crete, could not fly to Rome & London. After much paperwork, few months and 3 adjusters was reimbursed for cancelled hotel stays and flight to Rome not London? But most importantly was a loophole that does not cover additional nights stay (if you get stuck as I did for 7 days in Crete for medical reasons) when entire island was sold out. Only lucked out at large resort had a cancellation. We went out of pocket 5k plus hotel with meals and extra car rental and they gave us $315. We were charged over $700 for this policy and for what was situation I am sure many encounter they fail massively. This had never happened to us but now that I know they have a huge hole in their policy I will look to others next time.

I was told insurance would cover my sister being sick. She had to move in with me. They said she was already sick. Yes but she got very sick quickly. She has stage 4 cancer. We could not leave her. She had no one else to help her. They are scammers...what is the point of insurance.

We had to cancel a trip two weeks prior to departure due to a medical emergency which resulted in hospital stays in excess of two months. We provided documentation from the hospital, proof of payment, itinerary and cancellation policy. Sometimes these were provided more than once or in more than one format, ie invoices and credit card statements. They always want something more to delay the decision another 10-15 days. This has been going on for well over two months. They have even sent emails stating a provided pdf was encrypted which to my knowledge is impossible but it bought them another 10-15 delay in paying what is rightfully due. Phone calls are of no help because the answer is always the same, “Your claim is under review.”

Don't waste your money with this company. After 3 months of runaround and sending documentation, valid claim was denied. Total fraud. Trip had to be cancelled due to events out of my control, which is the purported reason for purchasing said insurance.

I paid for an insurance for no reason! I told him so many times I couldn’t go to the travel for personal reasons that I already told them, (and one of the reasons they explained in their policy), but unfortunately, they decline my refund so many times. I took the trip with Uplift for $500., so I have to give that money back… I was explaining that was not my money that was a third-party company that I have to give the money back, but they never solve the problem. I really needed that refund, but they never care. Because of all of that, I went through depression the whole year affect my emotions and my health. I will never ever take this insurance ever again and I don’t recommend to purchase this policy to anyone. Please don’t do it. It’s not worth it.!!!!

I believe that AIG denies claims for Travel Guard insurance in bad faith, requiring excessive and unnecessary documentation, especially when a claim is made for trip cancellation for medical purposes. I recommend, and I am in the process of doing this myself, filing a Complaint with your state's Department of Insurance. I am doing so in Illinois. Bad faith denials are frowned upon so it is very helpful if anyone who has had a claim denied by AIG for Travel Guard Protection to file such a state-level complaint. Once the states are more involved, an investigation may be opened into AIG as a whole, which would be very good for anyone insured under their policies. Thank you and good luck.

Scam. They lied to me when I purchased my Travel Guard about everything and when it’s time to file a claim they Deny. Total scam. They don’t give corporate number to talk to. I told them before I purchased what happened if I lost or something happened in Mexico like got mugged or lost money or bags or sunglasses they told me to go on the net and get a picture of glasses and they will reimburse me. The adjuster denied my claims.