Travel Guard Reviews

Highly do not recommend getting for travels. Utterly useless. Coverage from Travel Guard does not apply to 99% of the situations that consumers go through even when you have a valid claim that Travel Guard insurance should be honoring. Flight cancellations apparently do not qualify you for anything.

Insurance is a transfer of risk - “buyer beware”! We have all arrived at the hotel and found that it was nothing like the pictures and it is in a neighborhood that we do not feel safe. Hotels.com and Travel Guard will not help even if you call before checking in! The most frustrating part was that we explained the circumstances immediately to the insurance company and they still drug us through a three month claims process to deny the claim. That’s simply adding insult to injury. Do not waste your money.

I was traveling from EWR to Singapore, my baggage was lost for 4 days. Finally my baggage was found, I spend almost half of my vacation's without my clothes and toiletries, it was little frustrating. I did have my travel insurance (Travel Guard) and immediately contacted them after I come back from my trip hoping to receive some compensation.

Then It was deemed not reimbursable as "FLIGHT CANCELLATION IS NOT ONE OF THE APPROVED REASON FOR REIMBURSEMENT DURING TRIP INTERRUPTION". I am not sure if the Travel insurance is not for unexpected flight cancellation by the airlines then what is it for???

What a scam. The coverage is offered but way down at the bottom is list what is covered and not covered. When you booking an event the last thing you do is expect this sort of "Washington DC" 2 step. What a crock!!!

Would give a zero if possible. Worst insurance for travel possible and to be honest, I wouldn’t even call them insurance. They are more of a scam than anything. If you cancel your trip, you can’t cancel your policy. If you need to file a claim, you can’t, if you need to reach someone, good luck. You have better luck finding refundable plane tickets and hotels on travel sites than dealing with whatever Travel Guard calls themselves.

Terrible company. Don't use. Had a small claim on a rental car slit tire. So far, 4 times I've got emails to submit documents. I've submitted each time everything by email and uploaded on their website. Called in, said they will have the adjustor call me back. Called me a week later and apologized, and they had all they needed. And now that they took so long the car rental company has charged my card they will pay me so I had to send that confirmation. Sent it and all the documents again both ways. Now I get a final request for documents and that the claim with clise in 2 days. So I called in again and they said an adjuster will call me. Don't waste your money.

Company would not honor a valid claim under part b, c in their policy. Wife and son ran out of seizure medication and needed to get their scripts filled. We went to the emergency room. Why buy insurance if they won't honor valid claims? Not happy and will seek arbitration if monetarily feasible.

I purchased airline tickets with Spirit Airlines (first mistake) and thought it would be wise if I bought travel insurance to protect me in case something happens. Of course, Spirit Airlines would file for bankruptcy, but I thought I was covered since the cancellation had nothing to do with me. Filed a claim with Travel Guard, and of course, they denied it. Travel Guard stated there's nothing in the fine print that protected me from Spirit Airlines going out of business. Absolutely disgusting that's not a valid reason for a claim to be paid. If you're reading this, please run. I only regret not reading all the negative 1-star reviews on this site before purchasing.

This company sells travel insurance, but in my experience, the coverage provided was extremely limited. I had to cancel a trip well in advance due to circumstances beyond my control, yet my claim was denied. After multiple attempts to obtain clarification and assistance, I received little to no response. Based on my experience, the policy did not provide the protection I expected, and I found the service disappointing. I would encourage potential customers to carefully review the coverage details before purchasing.