Travel Guard Reviews

I made reservations on Dec 31st through Expedia for a hotel stay over the 4th of July weekend in WI. I've stayed there several times for the same event and didn't think anything of it, but this year I booked well in advance to make sure I had a room. I was surprised that there was no cancel at any time clause when I booked, so I decided to add insurance through AIG, via Expedia. It was $15 and I considered it to be reasonable if something should require me to make different plans. In April I had a friend ask if I booked and I said yes, but I would look to see if other rooms were still available for the same dates. I was surprised that rooms were still available, but now they were indeed, "cancel at any time". So as fate would have it, I was forced to retire and with the lost of wages, decided it would be best to cancel the trip and in doing so looked into what I needed to do to file a claim with AIG.

I strongly advise against using this company for travel insurance. I submitted a legitimate claim for a trip disruption, and the experience was extremely frustrating. They requested an unreasonable number of documents, making it nearly impossible to complete the claim process. It felt like they were doing everything they could to avoid paying. Very disappointing service.

Total scam, never use them, we bought United Airlines ticket as emergency and this Travel Guard bundled up on United website so we bought it, we cancelled the trip within 24 hours, thinking Travel Guard insurance will cancel automatically since there is nothing they are covering. Totally gone, their excuse that they don't have an access when tickets are canceled, regardless of all documents we showed them, they declined refunding us our money back. They are greedy people, rude responses, no faithfulness in what they do, just after the money and poor customer service. never use them especially after I read all these bad reviews about them. I'm sure people tell the truth about this greedy, failing company.

Needed to reschedule trip due to emergency surgery. Would not refund or reschedule. Bought early but then considered coverage as day of purchase 11/23, not the day of trip, 6/25. Needed to be within a year and same destination which was fine but medical reason was a year from purchase. There was no way purchasing 11/23 would meet the year requirement. Never got copy of policy. Do not use them.

I bought my ticket to Brazil and two days before my flight I got sick and went to an Urgent Care and was diagnosed with Covid. Right away I called Travelocity to cancel my flight and book another flight. Luckily, my ticket allowed changes and I paid 70.00 extra. Well, I called AIG to try to change the insurance for my next flight and they said that was not allowed but that I could file a trip cancellation. I submitted a claim with all the documentation and they denied my claim even though all I was asking was the 70.00 difference.

I am very disappointed in AIG. My flight was cancelled 18 hours before departure and it cost me $600 to book an alternative flight on another airline. This should have been covered under the Interruption of Benefits clause but I was told that this clause was no longer in effect because my flight was cancelled. This makes no sense! I would not recommend AIG to anyone!

I got their insurance through Expedia, at the time of purchasing, it doesn’t tell you much, it makes you feel you will get helped. It was an automatic bundled package. AIG is Extremely hard to work with, their refund policies are super hard to meet. Total a waste of money!

I purchased the insurance because I sometimes get called in to work because of emergency breakdown can cost thousands of dollars. Scheduled a trip to Memphis and got a room for one night at Westin Beale Street. Thursday night a compressor went down leaving about 10,000 without gas so had to cancel my trip. These ** denied my claim. If you read fine print they have wording to deny any claim. DON'T WASTE YOUR MONEY!!!

Do NOT purchase AIG Travel Guard Insurance, which I unfortunately purchased for my trip to visit my aunt in Canada, who had just been diagnosed with cancer! Their ad on the Expedia, claims that they will pay in full all costs for a cancelled flight. AFTER paying the $61 cost of insurance, AIG sent a 31-page policy, all in fine print, full of exclusions and requirements. If I had seen how few situations they cover, I would not have purchased the policy!

I purchased travel insurance for a trip to visit family in Lithuania. Two months before my travel, I was told by work I could not go. I was told by AIG to cancel my ticket with the airline itself. I think this is where it started going wrong. I canceled with the airline, as I was told by AIG, and now I've gone back to AIG for recompense for my canceled trip only to be asked for more paperwork justifying why I had to cancel my trip. I think I am now 2 months into submitting more paperwork for them to keep rejecting over and over. Run, run, run from this company or you are just giving your money away.