State Farm Car Insurance Reviews

Nobody called to tell me what was happening. When I went to the agency, I got surprised that State Farm changed my quote rate that I already got in August, from $86 to $158. They told me that I was a high risk customer for them. I know I had an accident in 2007 because of a snow storm in February and 3 months later, a ticket because I didn't make a complete full stop.

When I called the State Farm phone number that the agency gave me, the operator transferred my call to someone else. I asked what is the customer service number. Of course, nobody knew. She saw my policy number, got angry because the agency gave me her number and said, "in other words, you are new in Texas and you pay the quote that we already gave you or look for another car insurance," a beautiful answer for a big company that does not care about their customer. I notice that the day you are in an accident that even if it was not your fault, you will pay as new like everybody else, very nice.

Today, 09/03/2009, I was shocked when I noticed that Cecelia's name is on the policy for my own car (Subaru). Because I had been a customer of this State Farm Insurance Agency for over 30 years, I trusted that this had been taken care of. When I called the State Farm Insurance Agency, I was told the following: they are not mind-readers and they have no way of knowing that Cecelia should not be in the policy; that Cecelia was not supposed to be the one calling to put herself on my policy; that I should have noticed that Cecelia was on the last statement before and since I did not notice it before, that meant that everything was okay; that State Farm covers only for 6-month periods; that as long as Cecelia is visiting or part of the household, she must be included in the policy; and they would not reimburse or credit the amount from January 2009 until September 2009 that they have charged for having Cecelia on the policy.

I was very surprised and disappointed at the way this State Farm Agency treated a loyal customer after all these years. What I don't understand is why, if Cecelia called and gave specific instructions, why did they not at that time explained that she was not supposed to be the one calling to make changes to the policy since she was not the policyholder? Why did they not explain to her that she would be added to the policy for the Subaru and that State Farm only insures for six months at a time? And if in fact they knew Cecelia was not the policyholder and not supposed to be calling, why did they go ahead and added her to both policies truck and car and charge for it?

I was a single mom who has worked hard my life to get what I have and have always been honest. Thanks to State Farm, my credit is shot, and I am not going to court over the loan company that held my note to my Tahoe. They want the full $32K plus their attorney cost. I was told I will lose because it is between me and them, and the insurance didn’t sign a note with them. It sucks, thanks to State Farm! It’s now almost the end of 2009 and this is still going on in my life, thanks to State Farm! I can’t get a new car because I can’t get a note. Emotionally, I am drained, stressed, crushed. All this has lasted for over 2 years now and is going to be on my credit for 10 or more years to come! This is not right! I didn’t do anything wrong!

After the storm, I got out to examine my car and its paint had been terrible chipped. I have comprehensive insurance with State Farm Insurance. Their adjuster examined the car and said that the chipping was not the result of hail but had been caused by road debris. His proof being that the car did not have any dents. It seems that State Farm policy is this: deny any hail claims if the vehicle has not suffered dents.

I am very particular about my vehicle and the only chips the vehicle had prior to the hail-storm was a touch up paint on it. I have owned this car for over 5 years and have taken good care of it. I live approximately 2 miles from my home and travel to work on a back street (no trucks). The vehicle had 50,000 miles on it on July 21st and has only 50,500 miles on it today, 9/1/09. I told the examiner, my agent, the claim adjuster representative and the claim adjuster representative supervisor that the car did not have the chips on it prior to the storm. They did not view my car prior, so their only proof is their policy: "No dents, no hail damage."

I already have a lot of time wrap up in this and have made at least 10 phone calls to State Farm. It took me three phone calls to my agent to get State Farm to send me a position letter. The letter simply denied my claim saying it was road debris. The letter made it sound like that that was it. It did not offer me any appeal process. I have plenty of proof showing that I was indeed in a hail-storm that lasted 15 minutes. I have someone who detailed my car in April this year that is willing to make a statement that the vehicle paint was in perfect condition, except for one chip that had touch up paint on it. I have statement off the internet showing that others have experienced similar experiences.

I hate being accused of lying. State Farm is insinuating that I’m fabricating the damage from hail that it is really road debris damage. Can you please help me litigate this without the cost of legal counsel? I want State Farm to pay to have my car put right or I want every dollar I ever paid them for comprehensive insurance back.

Ten days and 4 trips later, they said the car was done. I was happy for hot second from a distance, till I got closer and found paint on the new moldings, screws and grommets, missing air bag and service lights on body, work scratches obviously under the paint, dried up and rough clear paint, primer lines all across the inside of the top of the door jams, etc. I called up State Farm and told them the situation, and they said it was ok for me to take the car out of that shop to the dealer as I requested. The dealer fixed the service lights, and the State Farm adjuster Dean came and offered a Hendricks body shop on South Boulevard that he said was new and did good work.

After another 10-15 days, 4 visits, and two adjusters who wouldn't return my calls when I would ask them why each time, I would go get my car and there would be at least 7-10 things wrong with the work, such as airbag lights on primer lines from where they tapped off moldings improperly installed, burned paint from over-buffing, extra screws on the floor, sanded paint on the bumper when the bumper wasn't painted, buffing cream embedded in seat belts doors, the entire interior windows not rolling up, etc.

I called back and forth from the claims center in Virginia, and they kept giving me the same adjuster (Dean), his manager Byron or Ivan. They even lied and told me I was speaking to a manager when I asked for one. I took the car out of shop after the manager refused to do any more work on the car and told State Farm I wanted to take it to a shop in Pennsylvania, where I was going to be for 2 weeks. They denied and told me I had to go back to Hendricks. I agreed, and it went there again for 10 days.

And it wasn't fixed properly again. There were buffing cream and burns all over the exterior body, work scratches under paint that they kept buffing out and that didn't go away, stretched-out rubber molding at the windshield, gouges in moldings, etc. They keep making the car worse to the point that I let some damage slide by, but they messed up something else. A $2900.00 repair turned into me losing a temporary job due to having to return rental cars, not being able to get to Raleigh, NC, where I stayed for the week to work.

The emotional and economic stress has caused a great hardship on me as well as my pregnant wife. Our credit is not the best right now, so replacing the vehicle with something safe and reliable is most likely out of the question. I do not understand how a company such as State Farm can be so reckless and careless about such issues. I feel due to the emotional stress caused by their mistake, that they should pay the loan in full, a $2,300 difference.

My complaint now is the fact that they are dropping my policy for my vehicles due to a traffic ticket my husband got in 2008. I just got married on June 6 and informed my agent that I would need to change my last name. However, I also informed the agent that my husband would not be added on my policy until we can clear up his misunderstanding with his license. Long story there but the point is, how can they drop me, a longstanding customer? I've always paid my premiums every month on time, no accidents or even a parking ticket on my record, but they dropped my insurance by voicemail no less and it's because of someone else's driving record!

I own two vehicles, which are registered and titled to me, not to anyone else. I told State Farm several months ago that I would be getting married, but I couldn't put my husband on my policy until we could get his license reinstated. My husband does not drive anywhere. I either drive him or he hires someone to drive him to and from wherever he needs to go. I cannot believe it's legal for this company to drop me because of someone else!

After the Jackson P.D. arrived about 40 to 50 minutes after my truck was stolen (great response time) the officer asked of I had the VIN number he said he could get it but it would take up to 30 minutes and if I could get it he could put out a BOLO ASAP. So I called my State Farm agent and when she answered the phone again, she acted like she was bored or it was Friday and I just want to go home.

Again, she never asked if there was anything I needed or if there was something she could do to help. After the Police took the report, I had to call a cab to take me to a hotel as I work out of town and did not have a way back to my home to get replacement clothes as all my work clothes were stolen as well as all my work items. I never heard anything from my agent until I called her on Monday morning and I told her I was very disappointed in not only her but State Farm as well. She acted really surprised and asked why and I told her no one had called and she said an adjuster was supposed to call me and I told her as of 09:00, three days, no one had called. She then called the adjuster and she took my claim.

This is not the state farm I have had for over 21 years and now; I am really wondering if I should stay with them or find a new insurance company. And to make matters even worse, I have rental car on my policy but it was Monday before anyone asked if I needed a rental. I was left stranded about 90 miles from my home with no way of travel. I had to take a cab to a hotel and then I had to take a cab to a local Wal-Mart to buy replacement clothes and as well as the emotional stress of having your vehicle stolen and all your personal items taken.

I know what that means. They are going to send me some cheap electronics in order to save them money. I don't think that is fair because I want to pick what I want in my car. And I don't mind paying the difference because I want to be happy with what's in my car. I'm stuck with this stuff, not them. I should be able to take my car where I want to take it and I have to go to a State Farm certified shop. I have a place where I go and they work with me to get me what I want. If something needs to be fixed, they do it at no charge. If I go where State Farm wants me to go, I have to go through State Farm to get items fixed.

I shouldn't have to be stuck with what they want me to have. When I pay my premium, I don't pay them what I think they should get. I pay in full premium and on time. This is my first claim. I can only imagine what will happen if I'm ever in an accident. I am getting the run around when it's time for State Farm to take care of their customer. That's not what a good neighbor should do. I have went out and bought what I want to put in my car. State Farm is sending out replacements that I will refuse. This is very stressful for no reason.

Tuesday, June 2nd, I received a call from the body shop that the truck was fixed, but they could not fix the steering problem. So, in my eyes it is not fixed. Bob from Scott’s Auto Body in DeMotte, IN had stated a Pittman arm on the truck had previously been installed wrong and he could not take it apart to find out what was wrong because he was afraid he would not be able to get it back together. So I called State Farm back and the sent out an adjuster to look at it. A lady from the Valparaiso, IN Adjusters Office called me on Thursday and told me that they could not fix the steering because of a previous accident the truck was in. I have had the truck almost 2 years and put on about 30,000 miles and never had a steering issue, and now I have 2 excuses to why they can’t fix it. So I called my agent, the only person I talked to that actually tried to help. They had told him the frame is too rusted to fix, excuse number 3.

I told everyone that I had spoke to that I will not pick up the truck until the problem is fixed, the truck will not make a full right turn, the cruse control buttons that were on the bottom of the steering wheel are now on top, and I do not think it is safe to drive. So I got a call from the Adjuster’s Office in Valparaiso at 3:30 PM today telling me that they want the rental car turned in today because they will not pay for it any longer. The rental car place is 20 miles from my house and closes at 5:00 PM. So now I am out of a vehicle they will not fix and they want me to jump at their command to take the car back immediately. By the way, the lady from the Adjuster’s Office is extremely rude. So again I had to call my agent to get them to leave the car on one more day until I can make arrangements to get a ride home. which he did. I have been sore since the accident and I do not want to be the guy that is suing for money from an accident, I have not gone to the doctor, I do not want money from them, but I want my vehicle fixed, or them to total the truck and give me the money so I can get a vehicle.

After speaking with my current agent, I was informed that my homeowner's insurance rate will now increase by 40% due to the claim. State Farm's reasoning is due to the length of time that we have been covered by State Farm. I have been at this same residence for 19 years and have never filed a claim against my home owner's insurance policy, which can be substantiated with a CLU report. My agent further stated, "If this was an auto accident involving your vehicle and an uninsured motorist's vehicle, and the uninsured motorist was found to be at fault, then a claim against my policy would not result in a rate increase." The uninsured motorist in this case is clearly at fault, so why should this situation be handled any differently?

I work as a traveling therapist also and I have no way to get around if I do not have a vehicle. If I do not have a vehicle I cannot work, I will not get paid! After this weekend, since State Farm and Kendall Collision have not completed the estimate within the 72-hour period, I will lose my wages as a physical therapist assistant. It took them 14 days to finish the estimate and decide that day to approve my vehicle getting fixed. I make over $1,500 grossly per week.

Also, both of our credit has been immaculate for over 35 years, as well as our 35+ years of driving records. So my conclusion is their company does not deserve good drivers. I hope that they continue to drop the good drivers like us so that all you are left with are those other kind of drivers that you so much deserve and will help businesses like yours on their way out of business. The other factors for our decision was that since I did not hear any other status from our State Farm Agents here in Albuquerque since two weeks ago as to whether we were going to be covered or not, we assumed we had no coverage as of cancellation notice for May 27th, which by the way, was right in the middle of our vacation, and only allowed us less than one week to find another insurance carrier.

That made us feel worse during our vacation, as we were trekking around the country, not knowing if we had coverage or not. The only good thing is that it didn't take us long to figure out how State Farm really is to their customers. I will be posting a copy of this letter on the internet, to let everyone know what a really good neighbor State Farm is. State Farm should drop its like a good neighbor slogan, as if this is the way good neighbors really are then I will have no part of their kind of friendship or any part of their business.

Then the investigation began, an intense interrogation process over the phone. Jessica was whom I dealt with first. She asked me several questions over again. Such questions concerned me, such as what I had talked about with the rep at the agency when getting my insurance, what kind of insurance card I gave the officer at the wreck, and had I experienced any mechanical work on the car and when and who did the work.

Then, when Jessica lied to me, with the motive of confusing me and misleading me, I sent in a complaint to my agent, Chuck, who forwarded the complaint to the claims office in Greeley. The lie was "Why did your wife say your car was out of commission the first three weeks that you had the car?" I later asked my wife if she had said this, and she said that she had never said this. And there was no reason she would say it, because there would be nothing to gain from that.

I never heard anything about the claim. Meanwhile, I kept receiving calls repetitively from the party who owned the truck that I hit. These calls intensified with threats from them that they were going to sue us because State Farm was not coming through in paying the claim. On May 29, Friday (24 days after the accident), I received word from the party who owned the truck I hit that State Farm was not going to pay the claim. The party then again said that they were going to sue me.

My two biggest issues with State Farm are 1) that one of their claims reps lied to me and 2) that they are denying the insurance claim, even though I have liability. Now, I am facing a lawsuit for the damages to these people's truck.

It would be one thing if we were not going through a financial crisis. If we get sued, we will probably end up losing our house. Interestingly enough and sadly enough, our son is still in the hospital. The stress / duress from the harassment from both the State Farms Insurance Claims people and from the other party, whose truck I hit, has worn us out. Bottom line is that I have been with State Farm Insurance since I obtained my driver's license 35 years ago. Isn't this why we have insurance and pay monthly for it? And then to have State Farm say "No, we are not going to pay the claim," is insidious.

Now my complaint is: 1) Why my insurance premium is increased even after exclusion of the secondary driver? 2) How come State Farm is refusing to give a letter showing dates my son was included and excluded on my insurance? 3) Does my son not have a right to show his one-year experience as secondary driver with me and get discounted rate? 4) Why is his name not appearing anywhere as secondary driver? Thanks.

Long story short, State Farm Insurance Company (the other driver’s insurance) is claiming that my daughter is 100% at fault. Not that the other driver did not have his lights on, he received a summons for no proof of insurance. They are stating that she opened her door into oncoming traffic. That was not the case. The police clearly stated that my daughter was out of her car 1-2 minutes prior to the collision and that the other driver did not have his headlights on. I just don't get it. Also, the inside door panel of my daughter’s car has a reflector tape on it that the other driver would have seen, if his lights were on! Thankfully my daughter is safe and unharmed, but why is this her fault?

Now State Farm wants Erie to pay for the repairs to the truck who hit my grandson. The driver of the truck was from NC and told the State Trooper he ran the red light and his insurance would cover the Jeep. He was also charged. My grandson had to pay $500 deductible and my son paid to have the Jeep towed to his house so they could avoid the storage fee. This seems to me to be wrong. Why should my grandson have to pay for anything? Just lucky he was not hit in his door and could have been injured really bad.

I felt I was blackmailed and told them the answers that they want to hear; they were going to get it from my wife by telling her about my extramarital affairs. They were rude and don't return phone calls; it was like a lack of communication. I took them from 01/30/09 to 04/07/09 to tell us because of our policy they have the right to deny our claim, but yet they are still having me pay insurance on my truck. It's a shame when you pay insurance to take care of you and your family, and in the end they get what they want to with no regrets.

Insurance agent made an error on my date of collision. I called specifically and told the agent to call the claims operations center about the mistake on the date due to claims representation contacting me stating the incorrect date! State Farm evidently didn't communicate with the claim operations center to the claim representative with the mistake! I spoke with the claim representative who was very rude to me. It was like she was making accusations that supposedly I stated which wasn't true to say they wouldn't cover my loss! Claim representative had no sympathy about anything and just wanted to argue and be unprofessional to me about the claim!

Claim representative stated on a voicemail that they would need a receipt from Payless on the day of the incident. I didn't purchase anything while I was there. I called claim rep back and stated that I didn't purchase anything at Payless! Claim rep disagreed with me and stated that I supposedly told her twice that I had a receipt to cover the date of the loss which is false! So they are saying that they aren't going to cover my loss when I had coverage just because I don't have a receipt! I really need help to get something resolved with my insurance company on paying for my loss. My car is unsafe to drive and isn't insurance companies all about safety!?

Then several weeks later I receive a bill for double what I was told it would be, and when I went into the office I was told that was because I didn’t pay my last bill. I knew I had paid it before I left Michigan and told them so. So then they called someone and verified that yes in fact I had and told me to deduct the last month amount I paid from the bill and pay the difference which I did. Then my agent here informed me they still hadn’t credited my account so I called and complained. And now I have received cancellation notices for all of my policies. I have bank statements, checkbook registries, etc to prove I have made the payment and this is how a customer of 13 years is treated.

Consequence: I have lost sleep and been very stressed out over this matter. If my insurance does get cancelled I will then be considered high risk and probably won’t be able to get insurance and if I can, won’t be able to afford it.

The girl who hit them admitted full fault but, "I said I was sorry" and then started crying. The fact is the only thing that would have happened to the girl if she lost was her insurance would go up and State Farm would have had to pay for the cost. Sadly the jury found in the girl's favor and award us a very small amount which won't even cover court cost. So now because of this girl and the wickedness of State Farm we will most likely have to declare bankrupt because there's no way we can cover all the medical cost that State Farm has just screwed us with.

The officer arrived and asked us together what happened. The other driver just looked down at his feet. I told the officer that I had just passed the limb and was going back to my side of the road when he came flying toward me, etc. The other driver (18 yr old male) said, "Yeah, she came around that limb and there I was." He honestly had no idea what happened and used my statement to defend himself in front of his parents and grandparents. He told the officer that he was going 35-40 mph. He had no passenger, and he was wearing his seat belt. I had severe seat belt burns, but this 300+lb kid took his t-shirt off and was naked from the waist up with only a redness from the airbag. The passenger - that he told the officer wasn't there - told everyone that walked up that he'd always heard that it hurts when an airbag hits you. He said he felt like he'd been punched. My neck was sprained, my left arm had severe abrasions from the airbag, my lip was busted and both of my knees had abrasions and internal bruising. I have been in physical therapy for five weeks and have scars on my knees, arm and shoulder. It's been seven weeks and I still cannot bend my knees all the way.

Now, State Farm says I'm 25% at fault because, He maintains that if you had not been in the road, he would not have had to hit his brakes. The road is barely wide enough for one vehicle. The law states that on a narrow road, you are to move over and allow the other driver 1/2 of the roadway. I gave him the whole road and he still hit me. Anyway, I don't believe it's possible that his anti-lock brakes locked at 35-40 mph and cause him to lose control and hit me in my ditch hard enough to total both vehicles. This kid's neighbor have called the law on him several times for flying down that road and for being on their property drinking alcohol - there was even a beer bottle cap on the driver's side floorboard.

The State Farm adjuster is very rude. My husband talked to another State Farm adjuster and showed him the pictures (I happened to have my camera with me and had him take several pictures before the vehicles were moved). He said they are trained to try to put part of the blame on the other driver, but after looking at this, he would have just had to go to his boss and tell this is an exception and the other driver is at fault. I have found many complaints on State Farm on this site and several others. I could never insure anything with them knowing how crookedly they operate.

After all of that my husband has to go out of town, I just got off of the phone with the lady handling the claim, I asked how long the rental would be covered for due to the fact that our 1970 Fairlane is not up to par for long trips (especially with GAS PRICES)and we were told it wasn't their problem that we should have been contacted on the 26th (it's the 30th) to turn in our rental. It was our only get around in vehicle...the other driver had State Farm...I'm definitely not thrilled with their coverage.

The medical aspects have not yet been finished. We hired a lawyer at the suggestion of our chiropractor.

State Farm told us the approved dealers to fix our van and we went to them. After 3 weeks in a rental we called to find out what was going on and the mechanic fixing our van said State Farm was supposed to contact us about the total loss of our vehicle. It was a 97 and paid for. We just bought a house, have a two year old and one on the way.

We really can't afford a new vehicle right now, but there's really no choice, would have been nice to know 3 weeks ago though. After all of that my husband has to go out of town, I just got off of the phone with the lady handling the claim, I asked how long the rental would be covered for due to the fact that our 1970 Fairlane is not up to par for long trips (especially with GAS PRICES)and we were told it wasn't their problem that we should have been contacted on the 26th (it's the 30th) to turn in our rental.

It was our only get around in vehicle...the other driver had State Farm...

I'm definitely not thrilled with their coverage.

After going through eight different people, they denied coverage because they said they will not pay if I am driving another persons vehicle and the accident wasn't my fault. Of course that story changed as often as the one of eight reps I talked to. If you are thinking about state farm, think again. Even if they are cheaper, in the end you may end up in one of the many loopholes state farm uses to deny coverage.

I have to pay my mew company by the 30th of this month and I do not know how I can do that without this return of my money from State Farm. It has been 5 weeks. I will be late paying my new company and they will drop me due to no fault of theirs if I do not get that check by the 30th

Now, that I'm in the midst of getting ready to close on my house next month, I have to come up with more money to find a insurance company for my cars and new house. For me to find a good insurance company, my credit will have to be checked by insurance companies, which I cannot do, b/c per my house loan processor it will bring down my score for my house loan that is in process.

I was told that my claim rep (C.R.) would be my only contact. I had problems immediately with her when two weeks after the accident she called me and said, It's not like you were hospitalized with broken bones! Just give me a figure so I know how much money you want to make this go away! I called my agent to complain about her unprofessionalism and was told Sorry, she is your contact and we really cant help you - you need to go through the claims process with her!

She lost, not once, but twice all the medical reprots and invoices from the Drs! On the third time I had to request the docs from the Drs offices (yes, I had to get the docs because That is your job to chase those down - you have to prove your case!) I was told that I would have to pay $50.00 to have the docs copied again or if my claim rep called they would provide them for free. My claim rep still would not make the call - she told me to pay the $50.00 - again Not her job.

She then had everything she needed for over one month and told me she would fax me a settlement offer on Friday. I called her Friday and she had left the office early. Monday was the date our statute of limitations was running out so I called her about a dozen times when she finally faxed the settlement (while I was 500 miles from home on vacation!) at 2:00 p.m. The settlement was for about 1/3 of what liens were outstanding from the Drs. office.

I called State Farm Claim Rep and asked why she was not considering all of the claims and she said, I do not need to explain anything to you. I asked what was going to happen to the other 2/3 of medical bills that need to be paid and she told me YOu can pay them! I explained that the accident was not my fault and the other state farm driver was ticketed and she said, Yeah but knowing you are on vacation and have lit tle recourse, there is not much you can do at this point! Have a great vacation! Click!

I was floored. I called her back and my own agent and was told if I did not sign the settlement agreement then I would be responsible for the other 1/3 that they were offering me unless I could find an attorney in my home state in the next 90 minutes who would be willing to take on filing a suit as the statute of limitations had expired! I signed the agreement as I could not get an attorney in 90 minutes to file a lawsuit. This group is very unethical and I am looking for one honest person in the group.

As of right now, the settlement check can not be cut because nobody will agree on reducing the amount they are owed.

they say their wating on statement from the witness, her phone is disconnected but what does that have to do with my car if the other driver admitted hitting my car why do have to wait on a witness statement, no one has contact me to do an estimate on my car so that i can get another one, i've been with state farm to long for this to happen also when you talk to them it's like you've just tried to steal something from them. my husband car was wrecked. the other person had alfa our car was taken car of in 1 week. why can't state farm settle claims just as fast!

my car is totaled my son went to emergency room with a knot on his head and had xrays and a ct scan

I asked him if he had arranged to correct the amount to be deducted from my account. He raised his voice saying lady, that's not my job. I said well, give me a phone number to your State Farm's billing dept. and I will handle it. He told me he couldn't because State Farm doesn't take phone calls from individuals. Well excuse me. I've worked in the corporate world and as matter of fact while in college worked for an insurance company in Michigan and if we had ever treated a customer or anyone as he did me, I'd have been fired. I firmly believe that this man needs more training in customer service. And State Farm Insurance should be more accessible to their customers. Not everyone has a computer. I don't necessarily want this man dismissed, but teach him some manners.

I still have my condo insurance with you and because State Farm was highly recommended to me, I plan to keep it. I admit, I hope I don't have to deal with this individual again.

Mental anguish from the fights on the phone!

She then asked me to send the reciepts for the mods i had on the bike along w/ the bill of sale, pictures. I agreed although I had already sent these to the prior person and to her but she didn't get them? Then on 8-26-08 I was called by Tom and he says he is handling the claim now and he needed the reciepts, bill of sale and pictures and I needed to come to his office w/ these items and the title for the motorcycle along w/ the keys. So I went to his office in Downers Grove, IL on 8-27-08. He proceed to copy all of my paperwork and begins a taped recorded statement w/ me about what happened? So I told all there is to tell about how I came to find out my bike was stolen. Then he starts to ask how much money I make, my bills etc.

So after he's done with all of his questions which make no sense to me as i've been the victim once and he's taken upon himself to make me the victim for a 2nd time I ask him well what happens from here? He says Well we have a 30 day wait period to see if we can recover it and for me to fill out my report and if there's so question about the claim i'll inform you in writting. So I have been lied to by them as I was told 3 weeks wait time from when the bike was stolen. Has anyone had dealings w/ State Farm like this? I'm shocked and upset as everyday passes, is there anything I can do?

Well depending on if state farm is going to give me some type of settlement I had over 11K in my motorcycle free and clear.

I had towing charges, emergency room, doctor visits and have had a limp since.The cost to repair the bike exceeded the value so it was a total loss.I was a daily runner and have been unable to do any running since.After several letters to State Farm, they accepted their customers account and refused my claim.The excuse was that there was no one who saw it happen that would be a witness.

I have been paying maybe 30% more per month then I should have

I have scholiosis. The accident aggrivated the condition and sprained my neck. I was in severe pain for over a month. I still have stiffness in my neck and shoulders.

I feel that my claim was not handled correctly and that [State Farm] still owes unpaid money for repairs on my coach, they now want to say existing the damage was not existing.agent took pictures of the coach before they would insure the unit. I will do what every is necessary to settle. I still have uncashed checks.

Approximately two weeks later I received a letter in the mail stating that after my two months were paid my insurance would be cancelled. Their reason for not being able to insure me is due to the fact that my brother lives with me and he does not have a valid license. He was listed as a non driver on the policy and I only have one car. Why should people be punished for this?

The other day we got a letter from State Farm saying that our policies were being changed and we were being issued a new policy with a $500 deductible. After checking with our agent we were informed that our insurance was being cancelled and that if we wanted to we could keep our house insurance with State Farm (not happening, though). Like a good neighbor State Farm isn't going to be there, so don't bet on it.

For some reason, the quote, after three different discounts (multi-car, good driver, etc), the quote skyrocketed to $148 per month for LIABILITY coverage! And they want to charge me $150 per month for liability on a car that struggles for 80MPH? I have since bought a comprehensive coverage policy with Progressive and am now paying $86 per month for that policy...

Last April 2007, shortly after moving from Delaware to Illinois I purchase auto insurance from Boyer's State Farm. I presented my Delaware Drivers License, which I had not yet changed over to IL because I was living with my daughter and I had not yet gotten my own place. Sofia Espinoza, an agent at the office, was courteous and helpful. Like many others taken by the State Farm ad "Like a good neighbor" I thought I was in good hands. Their rates were higher than others I had been quoted, but I thought it was well worth the money to have a reputable national insurance company.

Later the same year I decided to move back to Delaware. I placed my household items in a storage unit in Rockford, IL and moved to Delaware. In September 2007 I contacted Boyer's office to obtain insurance on my stored items. They recommend that I purchased a "Renter's policy" to cover my stored items, which I did. At this time I informed them that I had moved to Delaware and asked if I needed to switch my auto insurance over to Delaware. I was told that I did not need to switch since it was all one company. I thought this was a nice benefit of being with State Farm. Shortly after, I began receiving all correspondence from Boyer's office (Auto and Renter's Insurance bills) to my address in Delaware.

In June 6th, 2008 I purchased a home in Delaware and obtained home insurance from Chris O. State Farm office in Delaware. I informed Sarah, the insurance agent, that I had a Renter's Insurance policy, for items I had in storage, and an Auto Insurance policy at Brian Boyer State Farm in Illinois. I asked if I needed to switch these policies over in order to get a better Home insurance rate. She said that I did not need to switch and that I would still get a good rate since it was all one company. Again, I left my Auto Insurance and Renter's Policy alone.

In June, 2008 I received a letter from Brian Boyer State Farm in Illinois, indicating that my Renter's Insurance had been cancelled at my request. I also received a bill from the same office for my Renter's Insurance stating that it was due on June 24th 2008. I called Boyer's office to clarify the situation. After explaining the issue to the agent who answered the telephone, I was put on hold, then transferred without notice to another agent who I had to again explain the entire issue to. She was very short and rude towards me, had lots of questions and no answers.

I told her that I had not requested to cancel my Renter's policy and that I wanted it continued until July when I move my items out of storage. She asked me why I had Renters Insurance for items in storage and I told her that this is what the agent at her office had recommended. I also mentioned that I had received a June bill for my Renter's policy from her office. She stated that she didn't know why the policy had been cancelled and yet the bill was sent. She added that I should contact the State Farm office in Delaware, and that perhaps the Renter's policy in Illinois was automatically cancelled when I purchased Homeowners Insurance in Delaware.

I asked her why State Farm would cancel my policy without informing me and that it was totally conceivable to own a home and have items in a storage facility at the same time. She asked me if I had explained this to the agent in Delaware, which I responded that I had but again, I reminded her that the cancellation letter and the bill both had come from her office in Illinois and not the office in Delaware. I asked her to please look into the matter and after much urging she agreed to take care of it.

June 26, 2008 I was in an automobile accident in Delaware and I immediately contacted Boyers State Farm in Illinois. Again, I went through the same scenario of being put on hold and transferred without notice. Again, I was transferred to the same rude agent I had dealt with regarding the Renter's policy. She immediately informed me that I had to switch my Auto insurance to Delaware. I told her that when I moved to Delaware that I had contacted her office to inform them of my move and of my change of address, and that I had been told that I could keep my Auto insurance in Illinois, since it was all one company.

She wanted to know whom in the office I had spoken to and I told her it was one of the agents. I asked her if she was now questioning this because I had a claim. She said that I could keep my Auto insurance in Illinois but that it would be easier for me if I switched because I would then have a local agent in Delaware. She also added that she was not trying to get out of the claim. I made her aware that right now was not the right time to tell me to switch auto insurance, since I had just gotten into a car accident and needed help with my claim.

After I described the accident to her she told me that since it sounded like the other party was at fault that I should contact their insurance company myself. I asked her why State Farm couldn't handle this for me. She stated that if State Farm got involved that I would have to pay the $500 deductible myself and wait until they recouped the money from the other insurance company before they reimbursed me. I asked her what I should do if the other insurance company (Geico) refused to pay. She said "we are much bigger than them, so don't worry they will pay". She said that if I had any problems with Geico to call her back. I was left handling the claim myself. Geico did assume responsibility and paid for all of the damages to my car.

July 7, 2008 I had my household items moved from the storage unit in Rockford, Illinois to Delaware. When the mattress was removed from the box it had water stains and black rot. The box spring had water stains as well. That same week I contacted Boyer's office in Illinois and again went through the same scenario of being but on hold after explaining my sittuation and transferred without notice to the same rude agent. She informed me that my Renter's policy had lapsed and that water damage wasn't covered anyway. I reminded her of our previous conversation and she denied telling me that she would take care of it and told me that she had told me to call the Delaware agent myself. Again, I reminded her that the cancellation letter had come from her office in Illinois and not from Delaware. She cut me off and asked if there was anything else she could help me with. I informed her that she really wasn't helping me and she repeated that the policy had lapsed.

July 22,2008 I contacted Boyer's office in Illinois and again went through the same scenario of being put on hold after explaining my question and transferred without notice to the same rude agent. I asked her why I was always put on hold and transferred without notice to her. She ignored my question and asked me what she could help me with. I told her that I would like her to answer the question I just asked her and she said that they are very busy. I told her that if they are busy they should state so and tell me that they need to transfer me to another agent, instead of taking all of my information and then not even passing on the information to the next agent. She ignored me and again asked me what she could help me with.

I told her that I was calling about a question I had regarding my Renter's policy, she interrupted me and told me that the policy had lapsed I told her that the damage had occurred while the policy was active. Then she quickly asked me if I had yet switched my auto policy. I reminded her that she had stated that I did not have to switch my auto policy. She denied telling me this and stated that she has repeatedly told me that I had to switch my Auto insurance to Delaware and that she has been dealing with me and trying to help me since last January. She then stated that I wasn't listening to her and that she was not going to deal with me anymore. I told her that she should listen to the customer.

Then she transferred me to Jenny D., the office manager. I told Jenny that I had been told by her office agents on several occasions that I could keep my auto insurance in Illinois since it was all one company and she stated that she doubted very much that anyone in her office would say such a thing. She added that I had been told repeatedly to switch my auto insurance to Delaware and that I had been sent several letters to this effect. I told her that I had not received any such letters or told any such thing and that the only thing I received from her office was insurance bills. She told me that it was a Federal Law that I had to be insured in the same state that I live in. I told her that I was not a lawyer and that if this was the case that I should have been told this a long time ago. I also told her that it was not a big deal to switch if I knew that I had to. She stated "well it's a big deal to the federal government" .

I told her that she was missing the point and again explained that it is not that difficult to switch if I had known that I had to. She began laughing and I asked her what she was laughing at and she stated " I can't believe that you don't get it". I told her that she was the one who didn't get it. She told me "you have 10 day to get your auto insurance out of this office, and if you get into a car accident in Delaware today you are not covered". She told me that she could give me the name of an agent and I told her that I already knew of an agent. I told her that I still had a question about my Renters policy . She listened to my question but told me that I would have to send her a copy of the section of the policy that I had a question about.

I intend to contact the Boyer office this Monday August 25th, 2008 and request that Jenny D. send me a letter stating what she told me on August 22,2008: that my car is not covered should I get into a car accident in Delaware and that I have 10 days in which to change my car insurance policy to Delaware, per Federal Law. I am also going to request copies of all the letters Ms. D. states I have been sent advising me to switch auto insurance. I am also going to ask to speak to Brian B. Currently I do not know if I have car insurance coverage or not, although I;m paid up until October 2008. I'm out a Queen size mattress and box spring which cost close to $2000.

II have had Auto insurance with Boyer State Farm since April, 2007. My auto insurance policy with Boyer State Farm runs until October 3, 2008, and I have paid for the premium up until that date. When I was in the car accident in Delaware on June 2008 and reported it to Boyer State Farm, I was not told that I was not covered.

In addition, I have still not received an answer to why my Renters Policy was canceled.

In the meantime I decided it would be a good idea to buy a more dependable vehicle and leave the car alone for while, I called them and asked them how much it would be they quoted me, but then once again asked me how I was getting around and who was insuring me, which Ifelt was none of their business. I liked the quote regardless and asked them if I should just leave the car alone and just insure the truck, they told me that it would be up to me, but I still would have to bring in all my repair recipts on the car even though I wouldn't be insuring it. They also informed me that if i wasnt insuring I will have to turn in the tags to the court house. I told them that there wasnt any tags on it and it wasn't any of their business if they werent insuring it anyway. I will gladly pay a higher payment just so I dont have to be treated like a criminal.

I paid $4,800 for the bike plus the cost of going to Kansas City to pick it up. It will require over $6,000 in time and parts to make it functional. The Harley sells for $12,000 new. It is my opinion that State Farm fraudulently misrepresented the condition of this motorcycle.

I couldnt make my car payment because of the amount and currently owe $266.00 because of it. I just want the $250.00 back if it wasnt supposed to be $500.00

Since the agent knew my windshield was broken during this event, I advised the agent that I'd like to have an original OEM (original replacement). The 3rd party that works with State Farm in glass replacement is Linksys. Linksys contacted me again advised them of an OEM windshield, no problem with getting the windshield. I didn't wish to have the windshield replaced until after the insurance adjuster had seen the damage. On 08/06/2008 the adjuster from State Farm finally decided to take a look at the vehicle in the body shop. Upon taking 1 1/2 hours to look at the car, the adjuster wrote the estimate and excluded a lot of the damage and indicated on his estimate that the damage seen at this time is from previous damage.

The damage from this incident was isolated to the front end, front bumper, windshield, side glass drivers door, outside mirros were chipped, fuel door scratched by flying rocks, front end of vehicle ran off of road to miss hitting other vehicles, the vehicle is pulling to the right while driving and the tires are cupping out since the vehicle swerved to miss other vehicles Now the Adjuster made a comment to the Body Shop Manager stating He Thinks He Will Get An OEM windshield That's not going to happen was the comment directed towards myself.

I've had lost time from work in order to meet with Body Shop Manager, I've spent money on supplies to keep the windshield in tact so that glass will not come inside of vehicle and contact myself or passengers riding in the vehicle. I was told by State Farm that a Rental Car could not be paid for until the vehicle was placed in the shop for repairs to begin. Front end alignment, possibly bent reim and now 2 tires cupping out. And last the economic impact which my vehicle will suffer once all of the repairs have been made involving this incident.

The premiums have been paid for on Comp and Collision with State Farm for 8 years and this claim is being challenged because of the wording in which the Adjuster feels has weight in paying for this claim, the words used are previous damage.

After sending photos emails and dozens of phone calls, I contacted my agent, He then told me that Many Ins. Agents LEAVE State Farm, Just for that reason. This is all over 419 dollars worth of damage. HOW PATHETIC of State Farm to force me to sue them, Knowing that they are in the wrong.

Wrecked car, Lost wages, emotional damage, Lost deductable: 500.00

Cliff stood face to face with my husband and agreed that his van was in excellent condition before the accident and that he should be able to collect $3500.00 for the damages without a salvage title, and that this was fair. Cliff and Nicole both told my husband to go ahead and start repairing his van so that when he recovered he could return to work. My husband had gone in to State Farm and requested that the collision coverage be dropped from our 94 van and added to his 99 van in October 2005. We didn't check behind them we just assumed that it was done. When we asked Nicole why we showed no collision on his van, she said she could see where something had been done in Oct 05 by an employee named Chad, so both Nicole and Cliff told us that they would add his collision retroactive to cover this accident since the other party would not respond. Cliff now denies that Nicole told both my husband and me that she could see where something had been done but not completed in Oct. 05.

Now that it has come down to State Farm paying the damages, Cliff informed me, after weeks of putting us off and telling me that "he was the only person with State Farm or anyone else that was doing anything to help me and I had hurt his feelings and made him HOT so he would just sit down now." We next heard from him that we had no choice but to accept the $1543.40 check that had already been mailed for damage to his van, which includes $1170.00 that my husband spent out of pocket to partialy repair the van to make it drivable. We have an estimate from a State Farm approved body shop of $4351.52. Both Cliff and my husband agreed that we could repair it for a little less, but both agreed that $3500.00 would be fair, given the condition of his van.

My husband's injuries are more serious than we first thought and he will require surgery before returning to work if he will even be able to return to work. It took from June 10, 2008 until yesterday July 31, just to get this check for vehicle damages. Knowing we had already spent money to be used for emergencies, we had no choice but to cash the check for $2000.00 less than Cliff told my husband repeatedly that it was worth. He says that to get his van completely repaired now, we must use the check that included the $1170.00 that he spent out of pocket and put the van in the body shop and let the body shop contact State Farm about the difference that Cliff says he knows the check won't cover, and hope that State Farm will pay it.

Cliff told us that we would pay no deductable but took $500.00 out anyway of the already ridiculious figure that we "have no choice" but to take it or leave it. We received a call this morning notifing us that we are finally going to receive our PIP. We were sending proof of medicle bills in excess of $1000.00 since July 21, 2008 and Cliff led us to believe that he would expedite things so we could at least have that much to live on since he knew we had no income and were using money that we needed to keep, to do repairs so we didn't have to park the van until the damage was settled. He told me that as soon as this case was settled, that I should find another agent. That will not be a problem!

I notified Greg B.'s office by accident trying to get someone with State Farm to help us, and talked with Jermele. He reassured me that he would make sure to restore my trust in State Farm. He said that he would call me every two days until I felt I could trust State Farm again. He assured me that Cliff would call me that day. Cliff did call but nothing was resolved and Jermele hasn't called me back.

We are forced to use the damage check that was $2000.00 less than our agent agreed was fair, to buy groceries and we won't be able to repair the van. My husband has applied for dissability, but that could take months. We have two grandchildren that are ours to raise and one is Autistic so I can't go to work and leave her. I believe my husband might have a nervious breakdown because of all of the being put off and being lied to about our insurance and what they would do.

My monthly insurance payment went up 25.00 dollars a month. This equals 300.00 dollars more a year from something that wasn't even my fault! There was no damage to the guys truck that hit me. My tailgate was damaged and I paid for the repair myself, cost me 300.00 bucks to repair my truck. cops gave me the ticket for Failure to Yield! Figured paying the 60.00 ticket was cheaper than taking the day off of work (185.00) and paying for the repair work myself. This cost State Farm NO money, and this alone gives them the right to charge me 300.00 bucks a year more?

From the very beginning, I have had to constantly call State Farm for distributon of disability benefits, which, as stipulated in my contract, I am entitled to receive. Even though I have mailed, faxed (all requested paperwork) and called multiple times, the Claim Rep ignores my calls (I have already called 3 times just this week). Initially, I had to ask to speak with a manager just to get the Claim Rep to discuss the situation with me, yet he constantly sends out form letters telling us he has been trying to get in touch with us but we have not received any phone messages or any other messages from him indicating that he has attempted to call us.

As of now, I am owed nine days of diability benefits and I have tried several times again to reach the Claim Rep as my bills are now due (I was out of work for over 8 weeks). I am not trying to be a trouble maker or seek services/benefits that I am not qualified to receive. I just want my disability benefits automatically processed and mailed when they are rightfully due. State Farm's Claim Reps are terrible and they do not treat their customers with respect, nor do they appear to consider the hardship placed upon their customers whose lives have been interrupted by an unfortunate auto accident (regardless of who is at fault).

Thank you for this opportunity to vent my frustration over the handling of my recent claim for which I am undoubtedly not satisfied. I have been a State Farm customer for over 50 years. Immediately following repairs at State Farm's Select Service Repair Station - Cramer Toyota, I could not drive the car because the engine wouldn't function. Since Cramer did not determine any engine problem, I took the car across the road to the AAA authorized station, 1Stop, where it was immediately determined that the car was not drivable. They then replaced the engine at a cost of $3,652.

DETAILS: Following the auto body repair, the car died on me just a brief distance from Cramer Toyota in the middle of Route 41. I left the car, jogged to Cramer Toyota, who sent their man to bring it back. I pointed out that the red light indicator was on. Their response was that something must be wrong with the panel light but they couldn't find anything wrong with the engine. At home the next morning, a puddle of oil was under my car in the driveway. In addition, a loud banging noise was coming from the engine which was later also observed by Cramer's manager, John N., who said he would have it checked.

Cramer's serviceman said he took it for a "long drive" [which probably did additional engine damage]. He couldn't hear any noise nor find anything wrong. The very same day, AAA's Approved Auto Repair determined that the car was not drivable. They said that the engine had to be replaced. Both Vicky L. of Progressive and Cindy P. of State Farm said that since it couldn't be determined that the engine problem was "accident related" they will not reimburse me for the damage to the engine. Ms. P. of State Farm has all other details of this unpleasant incident. Since Cramer did not determine that there was a "big" engine problem,and kept sending me away saying they could not find any problem, I had to replace the engine at my cost of $3,652.

If anyone ever made a comment like this in reverse, they would lose their job. I, for one, feel sorry for the damage this will cause for your company and ESPN. I will not watch any ESPN or buy any STATE Farm Insurance unless there is an appology to Justin and Major League Baseball for this uncalled for comment.

other than that i have also noticed that she has had 4 people quit in the past year, they all seemed like perfect workers and every single one of them have said they left because of her mental and verbal abuse. when is someone going to take a good look at that agency and what they are doing in order to make the numbers meet?

my father had an accident and was not covered because elvia never told him about the 3 month rule. now we have a lawsuit and also we are in the verge of loosing everything because the impact of the accident.

I called the other driver insurance company (State Farm) to cover my losses. They asked me if I got any medical treatments. I did not claim any medical treatment, so it becomes a small amount of money. However, State Farm rejected my claim. In their opinion, my case is weak. They said that the police report is not enough to prove that I was on the right way. Certainly they just want to escape from any liabilities. When I said that I will continue this case to the court, they replied that to go ahead if I can get any attorney for this small case.

Certainly they think this is just a small case without a medical claim, and many attorneys are reluctant to accept a small case like this. Luckily, after trying to contact several attorneys, I found an attorney who is willing to support me. It is about the truth, justice and my right. I will fight and fight for my right! To State Farm, if you think that you can collect insurance income without paying any coverage, I will prove that you are totally wrong!

I was advised that they did not have license to continue coverage in Wisconsin and that I needed to contact a local agent there to continue coverage. I advised them that I previously told them I was dissatisfied with their service and had plans to switch to another carrier. No significant response from them.

A few days later, I had spoken with several carrier agents in Wisconsin (including State Farm) and decided to go with Allstate. I contacted State Farm and advised them first of immediate coverage elsewhere and asked for a full or prorated refund of the $240 deducted from my account each and every month. Regardless of the advance notice, they took the money on 5/17 anyway.

I phoned them a week ago and Bob answered the phone. I voiced my amazement at never having spoken to him in the 2-3 years I've been his customer and he simply stated he had 3,000 customers and no time to speak with them. I then tried to explain the situation and we went round and round about the matter. He then said the policy was in my name and he would debit my account for coverage on the remaining 2 vehicles (my husband's) and former rental insurance.

Instead of cancelling the policy/coverage, he only removed my car! In his mind, I was not due ANY refund and when I asked to speak with someone else, HE HUNG UP ON ME!!! I was so outraged that I wanted to visit his office. Instead, I waited to calm down and review my options. Once I calmed down, I realized that this man treated me horribly during our first meeting as though I had no business calling him at all. He stated that the situation was becoming too complicated just before he hung up. I was astonished to realize that he was still debiting MY account for the premiums so I was still his customer.

I want State Farm to know how this guy is representing them, to register a complaint against him and State Farm in particular, and to have someone go over his books. I think they were over charging me and/or collecting money well in advance of coverage periods because they deducted $240 every month. That suggests that my premium was over $2400/year! Help?

i have a bronken ankle wont be able to walk for a long time.yet they haven't paid me 1 cent for loss of work or my pain an suffering.i am getting ready to file a suit.

When I got back to my office I called State Farm to report the accident. The person at my agents office was courteous and gave me some assistance on how to proceed to get my car attended to. I could either wait for New Hampshire Insurance or I could go through State Farm and have the other insurance company reimburse State Farm after repairs were completed. I decided that I would go through State Farm; I was given a claim number and told them which body shop I was going to bring the car to. I needed to arrange to have the car at the shop so the investigator could go over the damages.

I called State Farm on May 27th the day after Memorial Day to inform them I was dropping the car at the body shop. I was then told that the investigator would not be able to view the vehicle until June 2nd so I informed the body shop I would drop the car off on June 2nd and rent a car from that point, I would still be driving my car until that date. I dropped that car off and rented a car on June 2, 2008, the State Farm investigator came to review the vehicle later that day. I got a message on June 4th from a Ms. Alberta Moore from State Farm stating that it appears that the car will be a total loss but she will be contacting the body shop for any additional damages.

After not hearing back from Ms. Moore since the June 4th message, I called her on June 12th and left a message for her. I called again on June 13th and got confirmation that State Farm was totalling my car. Now why would MY insurance company total my car if the other insurance company is liable for the damages to my vehicle? And to add to my confusion along with the discourteousness of Ms. Moore, the added out of pocket expense of the car rental, I was told that I needed to file a claim with the other insurance company myself. What actual claiming does the State Farm Claims Department actually perform? Are they not supposed to represent you on your behalf to the other insurance company so that you do not have to deal with such issues/problems?

But getting to the point of the complaint is why State Farm (MY insurance) is totalling my car when they should be working with New Hampshire Insurance (other driver) to pay for the damages to my car. I do not have another car to fall back upon; I had completely paid off my car and purchased a new car for my wife last year so I cannot afford another car payment at this time. My frustration stems from the dehumanizing of the situation and Ms. Moore's lack of Customer Service.

The claim is still open, I am trying to figure out my options. I will be calling my State Farm agent on Monday to get some clear answers. And I will also be calling New Hampshire Insurance on Monday to see about the claim from their side. This situation has added stress to my life that the stiffness in my neck from the accident has returned and I will be seeing my doctor Monday morning to be reassessed. As soon as I get past this debacle I will be changing my insurance company immediately.

Upon contacting state farm every thing seamed fine, well up until the time my car was estimated. The estimator came out with in a few days, and then called me to let me know I would be contacted with in 2-3 days with the estimate. The days went by and I called the agent I was dealing with he assured me that he would get the results any day now, a week went by still did not hear from any one so called again, the agent again assured me he would look into it. More days passed, and then the next time I called I was told that my paper work had been lost in the computer and that they are looking into it.

Well exactly on May 30th I was told they found the paper work one month later. Great I thought now we can settle so I spoke with a new person that was handling the settlement part I explained to her I needed the money ASAP to go buy a new car and that it took forever to get to this point. she let me know she could over night the paper work and send me a prepaid envelope to do the return and to have my settlement check sent out over night.

Well she did send paper work over night but to the Wrong zip code so I did not get the paper work until 4 days later, with no return envelope The rental car they got for me to use was to be turned in she extended it for 2 more days wow. Still dont have money.

So I paid almost 13.00 to have paper work returned back to them. I just wanted to get this over with. They received my paper work on time spoke with a new rep about check going out she assured me it would be over nighted , with a prepaid envelope to return to them one more paper they needed. Well my check arrived on June 10th, guess what no return envelope. I now had to pay out 160.00 for the rental so I had a car to drive. This is the worst customer service I would never recommend STATE FARM to anyone.

Besides paying out 160.00 for rental car and 13.00 for postage.I was really stress out and I am really glad it over with.

North Carolina has a law, apparently, that if the injured party was 1% at fault they could deny the claim. Barry claimed that since I went through the intersection without seeing if the way was clear I was at 1% fault and so denied my claim. The lane the other driver was on was the 3rd lane in a line. If I had run the red light or not checked, someone in the first two lanes would have hit me instead of her. So, instead, when I heard someone honking, we all stopped and when I spotted no one moving and heard no sirens I proceeded no. My vision of the 3rd lane was impaired by the driver to my left who thank God, was not involved in the accident.

Apparently finding the victim at 1% fault has been a reoccuring theme for them and no doubt asked leading questions to the unsuspecting witness as to how to answer properly for them without disclosing what would happen. When I stated I had the green and his client had the red, Barry's answer was that a green is not necessarily giving me the right to proceed on.

I am now left paying for a rental car out of my own pocket, which I can barely afford, having to get my car out of 'hock' at the local lodgings where it has been resting, which I cannot afford, having a trashed car which will have to be totaled but no monies coming forth on that, and having to purchase another car which again I cannot afford.

I never asked for help with medical or asked for compensation for the days I missed which would now go a long way to helping me now. I cannot afford this on my own so my mother has been helping me out which has put tremendous strain on her finacial status as well. The only thing that is good and sad at the same time is that I was not seriously injured in the wreck. The sad part of that is, had I been, a lawyer would have actually helped me out.

Barry claimed that since I went through the intersection without seeing if the way was clear I was at 1% fault and so denied my claim. The lane the other driver was on was the 3rd lane in a line. If I had run the red light or not checked, someone in the first two lanes would have hit me instead of her. So, instead, when I heard someone honking, we all stopped and when I spotted no one moving and heard no sirens I proceeded no. My vision of the 3rd lane was impaired by the driver to my left who thank God, was not involved in the accident. Apparently finding the victim at 1% fault has been a reoccuring theme for them and no doubt asked leading questions to the unsuspecting witness as to how to answer properly for them without disclosing what would happen. When I stated I had the green and his client had the red, Barry's answer was that a green is not necessarily giving me the right to proceed on.

I am now left paying for a rental car out of my own pocket, which I can barely afford, having to get my car out of 'hock' at the local lodgings where it has been resting, which I cannot afford, having a trashed car which will have to be totaled but no monies coming forth on that, and having to purchase another car which again I cannot afford. I never asked for help with medical or asked for compensation for the days I missed which would now go a long way to helping me now. I cannot afford this on my own so my mother has been helping me out which has put tremendous strain on her finacial status as well. The only thing that is good and sad at the same time is that I was not seriously injured in the wreck.

Do to this my entire family is taking their business elsewhere. That's almost 15 cars.

Even though the damage was minimal to our car, State Farm Totalled it and under their argument, they only have to pay us what they deem is fair, not fair market value. What they deem was fair wasn't even 1/4 of the car's value.

It has been nine months, none of the emergency and other medical bills have been paid by them. We have not been compensated one dime for our car or reimbursed fo prescriptions. We have been turned into collections. Here we, both parties have insurance - the same insurance, and what good has it done. Why do the laws require we have auto insurance and yet there is no enforcement that insurance companies do what they are supposed to.

I spoke to a rep who (i thought) cleared it up and paid the $92 7/20. until my wife was stopped by the police and told her registration was revoked because of an insurance lapse.. this will cost me a $100 reinstatement, plus the $100 fine + $110 court cost for no registration (because my plates where to be surrendered). All this because your agents lasped my insurance for 13 days (7/13-7/20) after being a costumer for 15years over $18.

I thought the nice ladie on the phone had corrected this a year ago. But now now agents say, well she didnt so suck it up pay the DMV and the courts. you were canceled, i dont care what the other agent told you. Do you want a refund for the 7 days you didnt have insurance? Yeah i do and i will suck it up and pay the thousands i spend with state farm to some one else

They have always paid all claims submitted in the past thirty-two years. My parents, grandparents, and grown children are insured with them too.

When I called State Farm to inquire about what they planned to do they informed me they were waiting for the accident report from the police. The report was ready 2 days after the accident and we had a copy of it. I had to fax a copy to them to get them off their lazy backsides to start the claim. I had to fight and argue to get them to get out and appraise the damage to my vehicle. The people I was dealing with in State Farm's Atlanta office are some of the rudest people I have ever had the misfortune of dealing with. When I asked about the deminished value of my vehicle they said they would get back to me.

Several hours later the person I was dealing with called and said the diminished value would be $63.00. This was on my 2006 Mercury Mountaineer with under 40,000 miles on it. I told him this was not going to work at all. I asked to speak to his supervisor and he told me that he knew I would not be happy with $63.00 so he had already gone to his supervisor but was told they would not due any more. After about 10 more minutes on the phone with him he finally gave me to his supervisor a Randy Spence who told me they had a proven method for determining the diminished value of a vehicle in which they take the current value and the miles and the amount of damage to come up with a figure. I asked him how he came up with the current value of my vehicle. It took him quite some time but then finally said they used NADA for the values.

By the way I have over 15 years in the auto industry as finance manager new car manager used car manager and general manager of car dealerships. I think I am well versed in determining what a vehicle is worth on trade and retail value. I told him I was well aware of NADA values and I asked him what options did he include for my vehicle. After quite some time of him stalling and trying to change the subject and trying to state that I was not qualified to determine a vehicles value he finally admitted he did not know what options if any were included to determine it's value. I asked him how they could state the value of my vehicle without knowing it's condition or equipment. I knew I wasn't getting anywhere with Randy Spence so I asked to speak with his supervisor. Eighteen hours later a Joe Fenton called and left a message on my phone that he was calling me because I wanted to talk with Randy Spence's Boss, He came across on the phone like he graduated from Bubba University. Hey State Farm you must be dragging the bottom of the barrel with your Atlanta employees. When I was able to finally speak with Mr. Fenton he said after reviewing the situation he decided not to pay any diminished value on my vehicle and that I should just take it to court. Folks the reason insurance companies are required to pay for diminished value is because in this day of technology when a police or accident report is filed then a report is sent to carfax. If I wanted to sell or trade in my vehicle in the near future and the prospective buyer or dealership ran a carfax it would show that my vehicle was in a car accident and body work had been performed on it.

Being a sales manager for car dealerships I can tell you whenever anything like that shows up on a carfax the trade appraisal goes way down. If a buyer see's it on a carfax report most times they will walk away from that vehicle no matter how minor the damage is. Therefore no matter how minor the damage to a vehicle when someone else damages your vehicle you are entitled to diminished value caused by that person. In my case the diminished vales is far greater then $63.00. I have tried to contact State Farm's corporate offices to complain about their Atlanta office but I guess they don't want to hear about the problems they have out there. There is no place on their web site for any sort of customer service complaints.....does that tell you something about State Farm. If you need insurance run don't walk as far and as fast as you can from State Farm.

I have spent hours on the phone with State Farm's Atlanta office raised my blood pressure having to deal with complete idiots and would love some help getting my diminished value from them.