State Farm Car Insurance Reviews

Date of loss April 23, 2015. ** at Santa Rosa Auto Body agrees that the estimate that State Farm gave me was not right and very unfair. ** from your team was very rude to ** of Santa Rosa Auto Body and I. ** asked to speak with your supervisor and she told ** no he can't and that she was going to make a note in the system that if he calls back he will get directed straight to her and her only. ** hung up and called back and spoke with ** from team manager and said the estimate was very unfair and that you guys need to make this right. I feel the same and feel like I have been treated very poorly, I was rear ended by your client and I'm not being treated fairly with this payment of $224.00 is an insult on the damage that was done by your client to my rear end to my vehicle. Even The Estimates I got at Auto Body And More and Blake's Auto Body were much higher estimate pricing then your adjusters.

I have been insured by State Farm for 18 years without having to file a claim. I was driving my mom's car (not injured), police to arrive he suddenly came up with "Hey I was hit too and got a partial plate". No way was this guy rear ended. He hit me as soon as I hit the brakes (he was changing lanes) and I saw no car hit him. I have waited over three weeks for State Farm claims to finish their "investigation" and now they say my claim is denied because of an "unknown driver" that caused all of the damage. This is incredible.

I was involved in an accident with a State Farm insured driver. My insurance carrier "Progressive" filed a Michigan mini tort claim for $1,000 to help recover some of the costs in repairing my vehicle. I received a notice from State Farm that they would not pay because "Their insured was not significantly at fault" for the accident. They obviously send these out without any review of the police report which clearly states the other driver "failed to yield" as they pulled out in front of me from a side street long driveway. No one could possibly interpret this as "not significantly at fault" if they bothered to read the police report. I faxed State Farm the police report with this information, but have not heard from them for 2 weeks.

I was involved in an accident last week. The other person was in the right turn lane and crossed over into my lane. I saw him coming so I honked and attempted to swerve to no avail. The city I was in does not take police reports unless there is an injury or the cars aren't drivable. We were told by an off duty cop to exchange info and have our insurance companies duke it out. Well the other driver refused to give me his info so we had to wait for an officer to come out who basically forced the driver to exchange info with me. When the officer asked him what happened the officer told him that he was at fault based on his account of the events, but remind you there was no police report. It turned out the driver wasn't the owner of the car and the car's owner has SF as do I. I'm thinking this would be cut and dry, the other driver's fault and that's it.

I had an auto insurance contract with State Farm for a year and half. But I noticed the price they were giving me was absolutely crazy. I was paying 120$/month for 1988 Nissan Maxima, and I had a perfect clean driving record for more than 8 years in California & my hometown (I am 27 y.o and a PhD student with GPA 4.0 for the whole period of the contract). The problem is they never ever tell you about the discounts that you actually deserve, and it's like it is your responsibility to find and beg them to receive.

Horrible experience. I do not recommend using Chuck McAveney or State Farm. My family has used State Farm and the McAveney Agency for many many years. I figured when I grew up I would use them too. I have been a customer for over 20 years and always paid on time and have never filed a claim. My first claim for hail damage and they only want to fix half of the damage at best and are only paying half the rate of my cheapest estimate. They want to patch the entire front half of my roof with numerous patches and said they don't care that it won't match or that it opens us up for more leaks than replacing the entire roof. Every roofer I spoke to advises against this. Apparently loyalty is not a part of State Farm or Chuck McAveney's policy. Shame on me for being loyal to them for so many years.

State Farm sent me out a check on a refund on a life insurance policy! After two weeks of the check being cash, the guy at the store told me that the check was no good, and that the check was on hold. WTF!! How you send out a check on a mistake!! Now the guy at the store told me I got to pay the check back plus the fee!! I call and talk to about three people but no one was no good help. Then my agent said that she tried calling me not to cash the check (who does that)!!

State Farm received my daughter's claim on April 27th and still has not spoken with her or their insured. My daughter went and got the police report for them 6 days ago and they still have not accepted responsibility for this accident where their insured ran a stop sign. The adjuster nor her manager will return our phone calls. They have not even inspected my daughter's vehicle or provided her with a rent car.

Our car was rear ended by a State Farm covered insured. We were going about 5 miles an hour in stop and go rush hour traffic on the interstate when this person rammed us going about 45-50mph. After the other driver immediately apologized, admitted fault and the police report showed we were NOT responsible, we had to wait for DAYS for State Farm to accept liability. It was a joke! Their customer service is horrendous. My husband's $1000 glasses were destroyed in the accident and we still don't have them replaced by State Farm because their medical claims unit apparently is NEVER working as they definitely don't return calls.

I talked to the State Farm claim opener who was nice but it was all downhill from there. This guy backed up into my rear fender in a parking lot so not like we were fighting about who was at fault. So I go to the State Farm website and pick one of their approved auto body companies since it had good reviews on yelp. After 3 weeks of hearing "we don't have a status on your claim", I finally find out that my car is totaled so I have 2 choices... 1) Keep the car, get $3K and have a salvage title or 2) Surrender the car and get $5K, so that seemed okay but I said, "Let me look at used cars cause the car only had damage to the trunk and it full drivable and not even totaled." So I call back the next day and said, "I'll go with surrendering the car and taking the money", but then they said, "You now have 3 days to find a new car and return the rental or you will have to pay for the rental".

State Farm Insurance has no integrity. Your client parked on the street where several of "No Stopping Any Time" signs placed along the street. State Farm's client did not check the traffic while he was merging to the right side of my car. He crashed into the middle of my car while I was driving straight. The middle of my car on the right was badly smashed while State Farm's client's front left bumper was damaged. State Farm rep simply told me on the phone that he wasn't at the accident scene so he had to side up with his client who said I was at fault because he did not see me coming and the middle of my car smashed into his left bumper. I will go all the way to the court to fight for this unfair conclusion. State Farm rep refused to pay for the damage their client caused.

I'd always wanted to be a State Farm customer; they would take a very good care of me. I firmly believed it at the time. I had a great local agent once, he was of Japanese descent. He retired and later I had done business with two agents (and their staff) and who were all very unhelpful and unprofessional. I'm a good driver, even get "good driver discount".

Accident was 4-6-15 - their insured at fault. Police report their insured cited vehicle is considered totaled. I have been chasing State Farm to call me and still have only received 2 calls from them, they do not call back and when you ask for a supervisor you do not get one, and their excuse is "We are extremely busy." They can spend all that money on commercials on how they think how great they are on claims, but won't spend the money to hire more claims representatives. Will never buy State Farm insurance - if they can't handle a claimant I wonder how they treat their insureds.

Like tens of thousands of Canadians, we are "Snowbirds" who also own a home in AZ. We are usually in AZ only during the winter months. After 20 months of having our auto insured with State Farm, because of their high premiums I changed to another auto insurer. And we learned from our new insurer something that the State Farm agency I dealt with never bothered to tell us even once during our 20 months with them - that, if we were like most Canadians and spent only the winter months in AZ, that we could save ourselves THOUSANDS of dollars every year on auto premiums by taking advantage of an option they had of placing our policy on a reduced coverage, and paying for just comprehensive (fire, theft, vandalism); and not having to pay premiums for collision and third party liability during the time we wont be driving it.

I had State Farm for 3 months. I also have a bank account with them. My previous insurance I had I had to let lapse cause I hit a deer on the way home from work one night causing 300 dollars damage to my van. When the policy was written the agent was let known of me hitting the deer and me and having to let my insurance lapse and still went ahead with it. 3 months gone by and get a letter saying they were gone to drop me for being a high insurance credit risk. Talked to my agent, he said all I had to do was email him a old insurance card and it would stop so I did. Week later I checked my account and they still dropped me.

State Farm is a joke.... My car was TOTALED by a jerk who thought it was OK to text and drive (who is also with SF) and now I'm without a car. State Farm has done absolutely nothing to help me because they are more concerned about lien holders and apparently the other driver. The customer service department is rude and the adjusters can never be located. The only time I heard from my actual agent is when I called her. I've even had one adjuster laugh at me when I ask him what I'm suppose to do about getting my car replaced and another csr placed me on hold and never came back. I have been treated like trash during this entire ordeal like I was at fault and now I'm without a car but at least everyone else including the man who wrecked my car is taken care of. Will never use State Farm again!!!!!

I was told on the phone that I would not be charged any money to turn my truck back on. But they lied now after paying the bill but not the fee to turn on my truck. They cancel my insurance. I am going to someone else. I do not want to feel threatening by the insurance company. That's wrong.

I was looking for cheaper car insurance and was referred to State Farm by a friend/broker. My previous car insurance broker contacted representative ** with the Manhattan location and provided her with ALL my information. After looking into my background, she offered me car insurance for $150.00, which was less then what I was currently paying. The following day I went to the office signed the documents, paid for the insurance and was given a temporary insurance card. This was during the second week of April 2015.

I signed up for State Farm a few months ago. I signed paper work for my payment to be deducted from my bank account. First month, no problem, after that I had received paperwork for missed payment. My bill is due by the 8th every month, they don't deduct until around the 14th of month. Can we say wishy-washy? So this month I have been monitoring my bank account to see when they deduct it. Checked my State Farm account which says my payment not due til the 25th...... then i get a cancellation notice!!!! Have tried contacting agent and nobody seems to be able to assist with my problem. State Farm is not there!

I went with State Farm for car insurance for two vehicles both liability and was paying $120 a month for both. I sold one of my vehicles and had it removed in March which left me a credit so I wouldn't have to owe anything in April for my other vehicle. One week later I went to a dealership and financed a 2010 Jeep. I called my State Farm agent at the dealership to add the Jeep which had to have full coverage. State Farm quoted me $128 a month for the Jeep and then another $54 for my car so $182 total a month. They sent me a bill for $245!!!

When I joined State Farm I thought it was a good ins. to insure my home, RV, and 3 vehicles. My payment for my house and the auto are every month, but on my RV I would paid every 6 months in advance when one time I notice on my acct I was been charge for the RV every month when I paid in advance. I called my agent and they couldn't find my policy where I had paid my full amount. Supposedly my first contract was never inputted in the system and they had to make a new one because the person who assisted me with my RV had been in training. 2nd time, to make it short, months later I went to get my license plates for one of my cars and they say the vin number I had in my ins. did not match my cars.

My car parked outside and hit by another one with State Farm insurance. I got the claim# and put the damaged car in auto repairer. The woman from the State Farm called me like I was a criminal and asked me to listen to what she asked and answer, not a word like “sorry about the accident”. And told me not to expect to have a luxury rental car. Not nice at all.

I was "convicted" without my knowledge of a mild hit and run. When I was made aware I did all that was required of me. I was driving a 98 Mitsubishi Eclipse when road conditions lead me to rear end a Yukon Denali. At 10 mph. I went to the ER with a broken nose, the people in the Denali refused. I received no tickets. The police even pushed my car into a nearby lot so I could have it towed on my own.

I was with State Farm my whole life (my parents had it also). I am 63 years old. I had some very good agents and a spotless driving record. 2 weeks ago my daughter went into a very deep ditch in a rural area of town. A tow truck brought it to a body shop. State Farm paid the tow, as I had road side assistance coverage. We were told by the State Farms claim person, the damage estimate made by an adjuster was $8300. A check was sent and cashed by the body shop. We were also told it would take about 2-3 weeks to fix it and given a rental, as I had that coverage as well. 9 days later, at 8 am I receive a call from the claims department stating a second adjuster came out said the damage is $12,000 and they are declaring it as a loss. As we only had the car for 5 months, the loan is underwater.

When the collision happened, I called State Farm and they told me to go through them instead of waiting for the other party to admit fault. So I did and I sent my car to their authorized body shop. A day later, the other party's insurer (Mercury) called me to admit fault and willing to pay my deductible. So I contacted State Farm. They refused to do so even after I told them that Mercury confirmed their willingness to pay. Also, the Mercury claim adjuster contacted State Farm and told them the same thing. State Farm did not allow Mercury to do so. I don't understand why it is so difficult for State Farm to work with the other company on their customer's best interest.

Beginning of march 2014 I was t-boned by one of their clients. He accepted responsibility at the scene and I file a claim with State Farm Auto Insurance the same day. I wanted to get it in right away so I called to get authorization numerous times. Finally after being given the run around for 6 weeks, they finally take responsibility. Then they tell me we have this preferred shop if you take it there you will get a lifetime warranty on the paint and repairs. BIG BIG MISTAKE. Well, I opened my big mouth and told them I just had this vehicle painted a few months prior due to someone egging it. Well this body shop starts seeing dollar signs and all of a sudden the paint starts mysteriously bubbling and peeling while in their care. Next thing you know they will not give me the lifetime warranty that was promised unless I have it painted again.

I recently was trying to get a quote from State Farm and was disappointed in the services that they provided. 1st trying to give you a higher rate than the internet and saying that it's better. They undermined each other and have no clue as finding out information to benefits the customer. I have been in contact with them for 5 hrs within 3 days because I was charged for a quote but no one could find it. Yet I was being offered 8 different quotes from 2 different agents (assistants). The owner was never there to resolve the issue and although I ask for him to contact me he was not available, and they still want your business.

My son got into an accident over a month ago and we're still getting the run around. Trying to get someone to return your call is worse than pulling teeth. HORRIBLE, HORRIBLE, HORRIBLE... NEVER EVER AGAIN. Everything has to come from corporate they blah blah blah...

After 4 yrs of no claims and I have clean record and 4 cars with them and an excellent (sort of) agent. After reading about a hundred reviews and a talking with the Agent, this is the short, based on fact. State farm hires a 3rd party to do risk analyses on all customers every 5 yrs. for over your last 3yrs. It's based on the number of claims more so, than on their out of pocket expense for the most part.

My daughter car was rear ended in the school's parking lot. We did get a police report which I suggest you do the same if you are dealing with State Farm. I took the car to a body shop and they wrote me an estimate for $2089 to replace and paint the rear bumper, install a new light and whatever it needed. I sent a copy to the State Farm. The state farm had asked us to take the car to one of their facilities in Fort Worth TX. The State Farm did not offer to look at the car after I told them my daughter goes to school and has a busy schedule. My daughter took the car to the address they had given us and they wrote her a check for $490 which was the fourth of the estimate I had sent them. Both me and my daughter were very upset. She was told the bumper which is plastic and damaged, did not need to be replaced.

I was the first car (in front) when I was hit by a Mini Cooper who was hit by a Toyota Highlander on the 405S on 3/20. Luckily I left plenty of room in front of me so I was only hit from behind. Contacted my insurance agent who reported it to the claims dept. Just like all the other posts I was told if I pay my $1K deductible then they would subrogate the claim and get their money back and my deductible, however, it could take several months. OR I could contact the 2 companies insurance carrier and file a claim. Why do I pay them if I have to handle this myself?

I have recently changed residence from New Jersey to New York State. My State Farm agent in New Jersey was of no help to us at all. Whenever I called she was never available or never returned our calls. The receptionist always told us she was not available until I told the secretary I was going to call corporate to let them know I was paying for an agent that was not responding to our needs, she miraculously got on the phone immediately. However, moving to New York state and changing all the documentation was another nightmare. Our agent is in Lake Katrine and we are trying to find out why our premiums are so high and put into high tiers. No good explanation.

I was in a parking lot and a car backed into the right of way and hit me. Apparently, it's 100% my fault and now I have to pay for BOTH vehicles. It was clearly the other drivers fault. I took it to numerous body mechanics and they said it wasn't my fault. The witnesses at the scene said the driver wasn't looking when the backed up. State Farm is the worst company to have.

We were parked at a curb about 300 feet from an intersection in Long Beach CA and a member of St Farm as I was getting in my car, hit my driver’s door as she was driving by and pushed my door all the way to the front fender and glass broke. She tells ST Farm it was our fault we had our door open and she didn't see. WOW I have pictures and I was getting in the car. I have claim number and ST Farm refuses to pay for damages to my car. I am having my insurance deal with them as we are not at fault, we were parked. I just want my car fixed and my deductible.

I called in January 2015 and got a quote. I was quoted at around $110 for both auto and renters insurance. I got my cards and insurance information in the mail and it was all good. Both January and February I was charged for the amount I was told, but come March, I get a charge of $142. I was confused and called. I was told since it was after hours, I would need to talk to my agent the next day and they would leave him a voicemail. Well, the next day I don't get a call, so I call them. I get the whole "it's after hours and we'll leave another voicemail." About a week passes and I call again. Finally called during business hours and talk to some lady who says she meant to call me back but hadn't gotten to it and that she would look into it again. I'm frustrated at this point and throughout this whole phone call waiting process I'm getting angry.

Our vehicle was hit by a driver with State Farm Insurance who was going the wrong way in a parking garage. The State Farm claims person said that they would not pay for the damage to our car because we couldn't prove that their insured was more than 51% at fault. And their driver admitted that he was going the wrong way! We contacted our insurance agent and they are going to fight it out. I will tell everyone not to work with State Farm! "Like a good neighbor"...That's a JOKE!

I filed a claim with State Farm almost a month ago. I have spoken to the handler on the account one time and every time I call I speak to someone new who is rude and unable to help me. They were unable to tell me when I would receive my settlement but required I return the rental today. I am now without a car, no way to get to work or eat, and the agent I spoke to thought hanging up on me was the answer. Do not even consider this "agency"!

I am located in Pennsylvania. I was involved in the car accident. I was not the liable party or at fault in any way. However, I am young and inexperienced (it was my first accident and I was still shaken up from it and worried about how I was going to get to school and work) with how everything works between insurance companies so I decided to call my agent before discussing things with the other driver's insurance company.

My agent is constantly providing me with coverage I don't need and I have to constantly monitor all my policies to make sure I'm not overpaying. This is stealing my money when I have been nothing but a loyal customer to State Farm for over 20 years.

I just received an estimate from their claims adjuster. Their policy is, if they can find them, to put junk yard parts on instead of new parts. If I want new parts, I have to pay the difference above and beyond my deductible. After talking to several people with their company, it was the same bait-and-switch conversation with each one. DO NOT GET STATE FARM INSURANCE UNLESS YOU WANT A JUNKYARD CAR.

If I could give State Farm a -100, I would! Not everyone with State Farm is awful because I worked with ** in claims and he was as helpful as he could be and so nice. Well other than him, STATE FARM IS A COMPLETE JOKE! You think it's a good insurance company and you haven't had any complaints? Well as soon as anything unexpected happens that will cost them money, you better believe they will screw you royally to save a few dollars. Their mission statement "to help manage the risks of everyday life, recover from the unexpected, and realize their dreams" is lie. All they care about is their money and they don't give a damn about you or your dreams. When you look up reviews about State Farm you won't find but maybe 2-5 good ones out of 100. THAT'S BECAUSE STATE FARM SCREWS EVERYONE OVER!

Diary of a State Farm vehicle damage claim: Friday, 3/20/15 I called State Farm claims and told them that I hit a rock on the underside of my 2012 Prius and had it hauled to Precision Toyota service department. They took my info and emailed the claim number. Tuesday, 3/24/15 -- ** from State Farm called and said that he wanted to come to the house to see the car. I told him about the 3/20/15 report and that the car is at Precision Toyota in Tucson. He said there was a miscommunication. He apologized and said that he would look at the car at Precision tomorrow. Friday, 3/27/15 Precision Toyota called to say that State Farm has not authorized repairs. One week after the claim and counting.

I have been a loyal State Farm customer for over 17 years. I made a very bad mistake of changing my agent to Michael Johnson State Farm aka Big Mike in McKinney, Texas. I have a great driving record, no speeding tickets since 1988. I purchased a second car, 2009 Toyota Yaris. When a cousin relocated to the area, I had her to purchase a policy from Michael Johnson State Farm to cover on the car.

First off, I pay my insurance every month right out of my checking account just like most people out there. State Farm always has my money, so in my time of need I am denied help. When is enough enough? I had a truck stolen almost a year ago now and I am still arguing with state farm about taking care of it for me. State Farm has sent me a letter saying they are not denying my claim but cannot go any further until I cooperate with them even more. I think that at this point in everything my rights to keep certain things private are being violated. I feel like state farm is just playing games because they don’t want to pay out on a truck claim. First off I declined to sign the authorization letter letting state farm have free roam at what ever they wanted, I felt that was a violation of my rights.

I have an elderly female acquaintance that had a private property accident. She hit a building post while parking her 1999 Ford. Damage consisted of a headlight, fender and grille. She had no prior claims. Local agent sent claim onto the adjuster who totaled the vehicle. Repair shop told her parts were unavailable. Adjuster advised her it would cost more to repair than what the car was worth. They then just ignored her repeated calls for information, alternatives or advice. Local agent of probably 40 plus years was on vacation. Secretary further advised it was out of their hands and with the adjuster. No personal service. Why have a local agent?

A car backed into me in the drive thru lane. I was told by State Farm rep to call the other people's insurance to file a claim. I expected State Farm do that for me. I am very upset and do not want to talk to their insurance company. What should I do, my car is damaged. Unsure of what to do...

I was lied to so I would purchase a policy, they said I could choose when my payments would be withdrawn then they did not agree to this and wanted to take 2 payment out in one month. I live on disability and can't afford that. When I contacted the office they said the other agent in the office that signed you up must have made that agreement but we can not stand by it. The office is in Monroe Washington. I believe her name is ** and **. Don't purchase through State Farm. I'm going to get another company. They clearly lie to get you to purchase then have another person in the office tell you they can't honor what they agreed to.

I was stopped at a stop light when a lady in a Kia Sorento rear-ended me. I have a lot of damage in my right knee due to my knee hitting the corner of the center console in my car. After surgery and cortisone injections and months of physical therapy to repair my knee, which is worse now than it was, her insurance (Farmers Insurance) paid their half of the claim 3 yrs later. Now it's almost 4 yrs after the accident and State Farm (my insurance) is still giving my attorney the run-around. I would not choose either one of these insurances ever!!!!

I have been a State Farm insured for many years now. I have never had a claim with them, my vehicle was legally parked on the street and a drunk driver hit three parked cars that night and ran off into the night. I got a hold of State Farm agent and everything seemed fine until I mentioned I had collected $200 for a potential sale of my vehicle. The guy had 10 days to come up with the rest of the money and the truck was hit four days after I collected 200 dollars down. I have the vehicle in my possession and the title never signed and State Farm has now did a investigation of the word sold and selling.

Sept. 15, 2000 I was in a car accident which the other driver drove through an intersection right in front of me. The other driver ran a stop sign. I was knocked out and hurt bad. After my agent told me to take my truck to where I wanted it repaired so I did. The repair shop had called me stating that StateFarm stated they did not want to pay for Dodge replacement parts but ended up paying for them because other parts could not be found. It took a month before I got my truck back.

I was an accident where I hit black ice. No one was injured. The police never came. We went to the repair shop and I continue to have State Farm insurance. Nothing was ever said and the next thing you know I cancelled them, go with Allstate and two years later I have an "at fault accident" on my clean driving record.

You have to wait on the line forever and they will transfer to all different lines. I waited for one hour waiting and being transferred and at the end there was voice message. Seems like they don't care, just placing you on hold forever.

I changed the garage address for one of my three cars. The agent changed the address on two cars, my homeowners and a liability policy. I was able to correct the homeowners and liability mistakes by using the website but was unable to change the other car. The mistake caused an increase in the premium. I have spoken to my agent several times (actually an office employee as the agent does not feel she needs to address customer concerns). I did not pay the increase as it was a mistake and I was assured the mistake would be corrected. It has been a month. Today I get a cancellation notice. I will be looking for a new company and State Farm will lose nine policies.

I was hit by another driver (driver 1) Wed, 3/11. My car is still sitting where the police towed it due to non-responsiveness of State Farm who refused to deal with the other insurer. Emails to the customer team have gone unanswered, which includes the police report. I followed the directions of ** from team A-1 (IN claim) when I called in the incident. Too long a story to communicate here but I have spent numerous hours in the past 5 days trying to get a start on the process of fixing my car. The customer service reps are rude and lack knowledge. Every call is about what they can't do versus what they can. Changing insurance companies once this is resolved.

Someone with St. Farm hit my car and now I'm having trouble with the adjuster and supervisor. Very poor consumer service. Trying to talk to someone in corporate office with good customer service.

I have had state farm for the last 30 years. No claims. Last month had an accident on black ice. I have had to deal with the main State Farm office because my agent hasn't called not one time to help with issues with the claim or problems with it, and I have called many times unavailable no response. Most have been that when the policy on this vehicle originated. They dropped the ball on policy owner, etc. It has been multitude phone calls on the same issues, car rental etc. Very incompetent at the agents office. No support and thru claims, and now they are arguing with the tow truck driver. What is the point of having an agent that isn't there when it is time for him to do his job? Tired of calling about the same issues multiple times.

I have have countless issues with State Farm starting roughly in Nov. 2014. I was searching for new insurance to try and get a lower rate in Nov. I called ** to advise her that I found coverage for $119 per month versus the $135 I was paying. Her and I discussed my policy and she stated after making changes that I will be paying $119 per month. A month goes by and 2nd week of Dec I get my bill for $135, I call the agents office and ask, no one can tell me why it went back to $135 and stated I HAVE to speak to **, I leave a msg for her. Over the next month, I try numerous times through the agents office and the after hours service to get in touch with ** with no luck.

Yes, State Farm sucks. Got hit minding on own business going to dinner. I had already traded the car 3 days before, but was waiting for the new car to be delivered. Had to wait 5 days to get the report from a prominent town in the State of Texas because their policy is to post the accident report on the State of Texas' Website which means there is a convoluted approval trail to get it there. While waiting on the report, contacted the Police Department responsible and given one of the driver's involved who hit our vehicle (it was a 3 car accident). Called the insured which turned out to be State Farm and they denied the claim. Two days later I was able to retrieve the report and found out the driver who hit the driver who hit us was also insured by State Farm. Another call to State Farm and lots of bumbling and passing off from 1 agent to another. Already not happy.

State Farm took my money for 14 years, auto, homeowners and after having 2 wrecks in 3 years, one of which was NOT my fault, they dropped me. Therefore they are NOT there. I do not recommend them to anyone. All the money I paid to them over all those years was stolen by State Farm. They cannot be depended upon.

When I see companies with just negative reviews, it makes me want to leave a review to shed some positive things out there. I have been with ** at State Farm for 5 years and never had to file a claim until a month ago. I have been getting excellent rates since a young age with them. I was rear ended with someone by American Family Mutual. State Farm immediately started the process with State Farm since I did not know the other party's insurance company until later. State Farm put me in a rental car, and we ended up settling on a fair amount that my vehicle was worth. I worked with ** with State Farm and she kept in communication via E-mail with me and extended my rental car out past my policy limits. The other company then reimbursed State Farm and paid for my medical and some of my loss wages. Everyone is happy in the end and no legal ever had to get involved.

I am very disappointed in the State Farm's customer service pertaining to my claim and total loss. I was mislead and lied to about what would be covered and reimbursed. My AUX didn't work in the car I had insured so I had a an iphone adapter installed. Unfortunately, my car was totaled. I was told once submitted a receipt for the install I would be reimbursed.

In May of 2013, I purchased a restored, vintage motorcycle and insured it for full coverage with my State Farm Agent, **. Prior to this, I had been a State Farm customer with this office since 2003. I am a good driver with a multi-vehicle policy. On July 13, 2013, my motorcycle broke down. I called State Farm emergency roadside assistance provider Roadside America. Roadside America sent one of their contract towing companies to pick me up.

Every month for many years, State Farm took premium out of my bank account full coverage. November, a girl on her cellphone smashed into my truck. Total me out 2 months and my agent wants rollover. Did nothing. She tried to talk down to me and suddenly didn't know who I WAS. They let the girl's insurance company USAA do what they wanted to me. And though I stopped doing business with them. They consider to take premium from My account. I consider State Farm insurance the modern day gangster. They can do anything they want to you and will.

State Farm delays claims processing on my car damage caused by their insured driver.

To all current State Farm policy holders and those considering switching to State Farm Insurance: PLEASE READ THE FOLLOWING. This is a true account of what transpired starting on October 20, 2014 on Shoreline Blvd. Corpus Christi, Texas in the early evening. My son who is a member of our Armed Forces was driving back to base when the right front tire of his car, a Veloster Turbo, struck a construction pot hole approx. 18 inches deep that was not marked without any warning signs being posted. The car bottomed out so hard that the tire left marks inside the wheel well. The oil pan and car's framework had scar marks and dents. Also, the right side windshield cracked. Further damage included the bottom of the turbo inter-cooler being bent and the the bottom of the fender housing had road gravel jammed into it. What we did not know at the time was that the turbo wastegate assembly had pulled loose.

I signed up with State Farm because the name seemed to be one that I could trust. My insurance was almost $230 a month for 2 cars and the worst possible coverage that I could get. After a few months of paying this ridiculous bill I started talking to some of my coworkers and family members and realized how bad I was getting screwed over. I called the insurance company and they told me that the reason that my bill was so high is because of my ex-wife's driving record who was not even listed on my insurance policy!

I was involved in a rear end accident where I was the 3rd vehicle. Not only did it take State Farm over 3 weeks to have an adjuster come out since they were unable to get the person who caused the accident to speak with them to accept fault in his own words. Finally a woman came out and did her thing and then told me there is a hold up on my claim that I have to call in to get an explanation. I called and they were willing to release my external damage payment sent out but they need some adjuster to look at the damage I have and she advised that I send in pictures. I sent in the pictures and received a call from this adjuster whom told me that they will not pay for the damage of my ac unit coming out of the dash from the hit and my compass not working from the hit.

My husband and I have been State Farm customers for years. A few years ago our agent retired and was replaced by someone out of State. From day one the new agent hounded us for more coverage, investments, etc. About a year ago I received a call saying my home needed to be inspected and he needed photos of my home. I asked him why we needed a new inspection. I was told because we had a homeowners claim from lightning running in on our lines and it had flagged our account. So I asked him because I am a stay home mother and I didn't know him well if he could please call me and let me know when he was coming. Months went by, almost a year and he called me on a Saturday wanting to come out for photos again. I didn't hear back from him again so I assumed it had been done. This was toward the end of the year last year.

State Farm Adjusters say one thing in person and then says something totally different on the report. He knew the damaged parts were to be replaced he told me this himself, but to save State Farm money or get paid to come out another time, he wrote it as repair and now I have to wait again for this issue to be resolved. It's a month already. This is the worst insurance company around. Look at the consumer reports. Like a dishonest Neighbor State Farm is there to rip you off and waste your time.

My Prius battery was damaged in a rear end accident. State Farm said they had documentation supporting a pre-existing condition. When my attorney requested the paperwork; they said they didn't have it. I have been waiting for 3 days for an answer.

Son was driving his vehicle (29 y/o son) and he was cut off and hit a median. Their car was a Saturn with many recall issues and had just gotten out of the shop. The front-end damage was more than the car was worth and State Farm DID not total it but had me have it moved to a State Farm "select shop" Nissan auto body after the car sat at a lot for a week waiting for an "independent" schmo to assess the damage. After a month the car was ready for pick up. I paid the $1,000 deductible and $36.99 because they DID not fully cover a tire cost????????? I got 1/4 mile from the shop and the car sputtered and died out of gas! Right in the middle of a busy street!!!!!

My experience with State Farm is sad. How they can treat fellow human beings with such disrespect. Under Florida Statutes 627.730-627-7405, after The PIP claim is completed you can submit the medical bills to the driver at fault bodily injury Claim. (The other driver was also cited for reckless driving). I went to follow the federal law since the accident has progressed into me needing surgery. I was told they would not cover my surgery without any reason and have refused to return any of my calls. The lack Empathy of the adjusters and their disrespect for the public is shocking. I had called the corporate office and asked, would I be able to speak with your CEO Mr. Rust. Response "he doesn't speak to people like you". Sad company .

In late Nov (2014), I stopped using my perfectly good 2004 VW Jetta, simply because My tags were up and I needed a smog check. For one reason or another I didn't get back to it until January 2015. When I did I was horrified to find my car soaked and covered in mold. Of course the first thing I did was call the insurance. They picked up the vehicle the next day. It took them a whole month to inspect it and finally they called me back and told me my car was a total loss and that it would be covered under water damage. The claim adjuster I initially spoke to told me she just needed to review the case one more time with the inspector and would get back to me.

Here are the facts: My Jeep Wrangler was stolen on 10/19/14. On 10/17/14 (2 days before it would have been declared a total loss), it was found in Mexico. Approximately 2 weeks later it was towed to a salvage lot. It sat outside in salvage lot in the rain, etc. for a month. A month later someone finally contacted me to find out where I wanted it REPAIRED. 2 weeks after that it was towed, it was towed to a dealership and although it was stripped no roof, doors, seats, console, battery, spare, fender and hood damage. They were still insisting they were going to repair it.

My insurance rate was increased from 71.65/month to 77.34/month because I turned 75 years old. I have been with State Farm since 1983 and I have an excellent driving record. Although I realize you go by statistics - I am greatly offended by this action and will diligently look for an alternative. This is discrimination!

After making my payment for auto insurance (a day early/ 2-5-15) I received a call just minutes afterwards from the "receptionist" because Jack ** is on vacation, telling me my coverage was being dropped 2-18-15 because my license was suspended. Shocked by her claims I immediately call the BMV and my license are fine. I call her back immediately and tell her and she assures me their 3rd party information collector "must have made a mistake and it "happens" all the time. I never heard nothing else about anything until the morning of 2-18-15 in which again the receptionist calls me to inform me that my auto insurance on both my cars would be dropped at midnight!

On January 17th a client of State Farm hit my car and the way she hit my car caused my car to be undriveable. If I would not have yelled at her to stop she probably would have kept going causing my hood to be smashed in the passenger, headlight is out, all the fuses are out, the wheel is messed up, passenger door is caved in. Then two weeks later a claims adjuster came out and stated that there were a lot of damage. That very next day I received a letter stating that my husband admitted fault but that State Farm was only going to pay 50% of damages. Now please explain to me if you did not cause an accident why are you admitting fault. Needless to say I am still without a car because State Farm chooses to give just anyone car insurance. Please help.

I recently leased a brand new 2015 Mercedes Benz. I only had the car for about a couple weeks when a negligent driver crashed into my car and messed up my new car to the tune of $6,0000 plus. Three of the four rims which cost $600 each were damaged. The other driver accepted liability. State Farm will not pay for new rims and wanted the Mercedes Benz collision place to put on inferior used rims and not a Mercedes Benz part. As a result my car has been in the shop for over one and one-half months and I am being charged approximately $600 to date for my rental car because their 30 days time to pay for the rental has passed. Also this is a lease and at the end of the lease I will be sanctioned for the rims as they are used parts and not Mercedes Benz parts and are inferior. I have filed a civil remedy notice against them.

Accident date 01-24-15, vehicle at body shop Quality Collision, Waterloo, IL, date today is 02-17-18. Vehicle still has not been looked at for claim processing. Have called State Farm call center a total of 8 times, have spoke with 12 representatives. Reasons given for delays are: going tomorrow, went to incorrect shop, bad weather (no bad weather), "I don't know let me check." I had 24 days of rental coverage approved which will run out 02-18-15. State Farm has advised me my rental coverage has run out and I will have to pay from now on. Just received bill for insurance premium payment and car payment due on a vehicle that I cannot drive.

Very unprofessional agent worked there. I had my auto insurance for one year on full coverage. Due to my vacation, it went expired two months ago. And they say I have to pay three months in full in order for them to reinstate. Totally don't understand. When I call them to clarify this issue, they kept pretty well on the final conclusion that I have to pay three months but why? Finally they hang out my phone because I want an answer. Totally disappointed and angry.

I received a letter in the mail saying my insurance was going up almost 50 dollars because of a accident. It turned out that they accidentally filed someone else information on my case. When I tried to get it corrected the Underwriter told me I would have to contact the people who actually were responsible for a accident in a car I don't own, with insurance I never have had. These people lived in another state as well. I got a hold of the people who were nice enough to call State Farm. The underwriting department finally fixed the paperwork and refunded the money they took out of my account. Two months later here we are and they did it again. This time they filed two people on our paperwork that had different address, cars, but had State Farm. They consistently have made mistakes with this actually being number 4.

State Farm client hit my car in November. They was at fault and State didn't do anything about it. Said they wasn't going to take the claim. So far as I know if you got State Farm you can hit anybody you want, they not paying for nothing. It don't matter if it's your house, your car whatever. They don't take care of their **. They never answer the phones and they very rude. It is now march and my car still not fixed. They told me to fix it myself.

I have a brain tumor and I had to go down MY street to the Walgreens to get something. On the way back 20 min later as I was driving HOME on the street where the accident happened, a lady ran the stop sign intersection fast and we collided. The cop came did the report and the woman came over to me and stated she was sorry that she wasn't paying attention. I called her insurance company cause they called my husband that since it was me driving that they needed to talk to me on what happened.

12 years with State Farm auto insurance... Agent Jim ** Panama City Beach.. POOR customer service. State Farm cancelled insurance due to one minor claim. Once engaged with State Farm to understand why be cancelled, nothing but excuses. NEVER AGAIN STATE FARM.. Consumers be aware. That's both with agent Jim ** and Corp State Farm.

After reading many of these reviews, it is glaringly obvious State Farm has without doubt one of, if not the most incompetent, staffs/employees in the insurance industry today. My only hope is one of their VPs takes note of these boards and does something to correct it, because I'm certain they are unaware of how dire the situation has become for there to be this many complaints versus other carriers. That said, it does however also explain the onslaught of advertising the last few years from a company who seldom, if ever, advertised previously. The name always spoke for itself. I do however find myself howling with uproarious laughter every time I hear a commercial about reduced rates when mine keep going up. I am paying over $1,000 year for liability only on a vehicle that is also over 20 years old. I am a single middle-aged female with no claims.

I'm not one to usually rant or leave reviews but I am not satisfied with the service that I have received. One of their drivers rear ended me on Saturday evening, 2/7/15. I was completely stationary at a red light and she wasn't paying attention and hit my rear bumper going approximately 10-15 MPH. State Farm was able to get the quote taken care of quickly. I drive a 2011 Ford Mustang GT and I requested that the rental be a Mustang. It's a little over $18.00 a day more for the Mustang that the crappy econobox that they are trying to provide me with. I have called Customer Service and even been hung up on by the Supervisor Janice **. Not happy at all.

On January 18th several friends and I got on our motorcycles and were enjoying a beautiful day riding. All of that came to an end when a man in a pickup pulled out of a parking lot into the lane we were traveling in. Luckily most of the riders in my group were able to avoid the pickup. Unfortunately, in my efforts to avoid the pickup my motorcycle skidded out from under me and put me on the ground at approximately 40mph. I was very fortunate to escape serious injury. I received numerous abrasions, bruises, and one dislocated and lacerated finger.

I have been insured by State Farm for 18 years. In Nov 2013 I purchased a 2012 Nissan Versa. I didn't have it 24 hours and a lady backed into me as I was approaching and exit from a parking lot. She cause 2,000 worth of damage. Then within 6 months a deer hit my car when my boyfriend was driving who is also insured by state farm and a raccoon hit my car - all were claimed for damages. Now in all the years I have been with State Farm, I have never had claims until Nov 2013 so I get a renewal and it went up 98.00. Why, because of the claims - is this legal, it was comprehensive. I am sick of this overcharging. Is this legal?

I had an auto accident on 10/01/14. I was sitting at a full stop, in a turn lane with my blinker on, I waited approximately 15-20 seconds before it was clear for me to make my turn. I started to turn from the turn lane into a business and this crazy woman came from behind me, into the oncoming traffic and hit me while I was turning, forcing me back into the turn lane. State Farm says it's my fault that I actually turned from the far left lane in front of the woman (I don't know what drugs State Farm reps are doing but apparently it makes them delusional). I asked for a accident recreation specialist and was told, "No we're not paying for that." Then they went so far as to ask me to do THEIR job for them by going to the surrounding businesses and asking about video cameras. To which they got told "NO, your job, you do it."

They were charging me greatly increased auto rates because they had not noted, after I had gone specifically to their office to tell them, that an elderly driver was no longer driving the car (hadn't been for years and no longer had a license). They acknowledged that they had made a mistake but gave me no refund whatsoever - they just delay delay delay and pretend not to know what you are talking about. A terrible company with no morals; avoid them like the plague. Scott Nichols agency is not an honest agency.

Just recently got State Farm, and it was a complete step down on service and convenience. No insurance company in general are a pleasure to talk to, but at least with Esurance, Geico, even Liberty Mutual they were much better when it came to convenience of using their site, getting in touch with them, via email or calls. State Farm, you have to always call the office located near to you to get any answers on your policy. The main hotline the reps don't know a single thing about your account, and they just tell you already something you know, that is to call the agent who "started your policy!" I mean really?!

My wife was involved in a car accident on December 20, 2014 with a State Farm customer. The Omaha police department was called and the driver that rear ended our pickup was sited at fault. We contacted our insurance agent to make him aware of what had happened and he contacted the State Farm claims team that was working on our claim. Our agent was told that in regards to claim ** that if we agreed to have the repairs done at Inter-tech collision repair we would not be required to send State Farm an estimate before the body shop could start working on repairs to our pickup and our agent was also informed that if Inter-tech felt that if our car seats needed to be replaced that State Farm would allow for them to be replaced.

I have been with this company for over 20 years. My first accident was over 8 years ago, did a considerable amount of damage as a woman stopped in the middle of the street, thinking it was a parking lot. I t-boned her, choosing that versus a ditch with a telephone /electric pole or pushing the car next to me into oncoming traffic. I was behind a car that had a flat on the highway, it's hubcap flying into my car, with windshield and scratches down the front of my vehicle. I had one accident my fault, 8 years later. I was told that they would drop me with any more.

Ok I have been with State Farm for 3 yrs. What makes me so mad at them, every time I would add a vehicle I would have to put the first month's payment, which is fine. But 2 weeks later when my other vehicles were due, lo and behold, I had to pay for the vehicle that I just paid the first month's payment. I've called and they said I will see a credit - I have yet to see it. I have not had a claim with them so I could not tell ya what that is like.

I had a car insurance with State Farm, and moved to other company before my policy ended. I contact them and also fax a letter telling them I have another insurance and to cancel my policy. When I called to asked for my refund for the remaining days I wasn't with them. They are telling me that I owe them. I need State Farm to refund my money. How can I get my money from them?

State Farm has been the cheapest insurance for me. My state farm agent is located in Morgantown, Pa. The man that has been handling my insurance needs is Doug. When I first started he always tried to find me the best deals and call me in every couple of months to see what better deals I could get. Over the past couple of months that has all stopped. He never cares to find out what I need anymore or call me in for appointments. I feel like I was totally shafted. This makes me not want to give my business to State Farm any more. I am currently going to look into another State Farm location that is closer to me with people that care more about their clients. If the same thing happens I will move on to another insurance company.

Involved in an accident. Totally fault of other individual who also has State Farm. Wife injured and required surgery and PT. From the day we reported accident to today.15 months later, not enough adjectives to express our anger, frustration and shock on the entire experience of dealing with State Farm agent thru claims. 15 months later, this claim still not settled.

I have a claim with State Farm Insurance. Pretty cut and dry no fault, hit and run. I have had to call them a 5 times to get this resolved. Each time I call I have to wait 20 minutes. The first time I called I waited for 30 minutes and when a representative was on the line, they hung up on me. I called today and was informed I had reached the wrong department with the phone number they provided in an email about my claim. I'm getting tired of waiting for them since I do pay a lot of money to have them as my insurer. I pay a premium to have them as my insurer because their service was exceptional in the past. I don't feel like this is a good value for the money I spend on them. My time is worth more than this.

State Farm does not take information down well. For my van I had to talk to them 7 times and each time they say that they do not have the prior information. (??) When you try to contact them, the call center takes information, promises to call me in the next morning 2 times now. Have not heard from them yet. I have got to get legal advice to deal with them. Do not use State Farm!!

Well long story short, but still long. We left many many years of excellent service with Allstate due to a phone call from State Farm informing us that we could save a great deal of money with insurance through them. We reluctantly switched needing to save some money at that particular time. When signing up we found out to receive the great quote we had to sign up for life insurance policies for both of our insured sons. Now we already had life insurance through my husband's plant, but to keep the price quoted we agreed.

I switched to State Farm because the policy "seemed" cheaper than my current policy. I go to the agent to set this up, only to find out the quote I received online is only if I buy renter's insurance and enroll in auto bill pay. I paid my first month on the 31st and then my next due date was the 16th. Then I call a month later to add a car, I received no discount for having 2 cars and had to put even more money upfront. Needless to say, I should've avoided them once I learned my quote was deceiving and cancelled my policy. Even canceling wasn't easy, customer care couldn't do it and it took the agent forever to call back and confirm. Once she finally did, she was rude. The online site is useless as well, you can't add cars, change anything or cancel policy, you have to contact the agent for everything. With their limited hours, it makes it nearly impossible.

The adjuster never answered the phone and they just want to label you.

I've had state Farm insurance for years now and had a clean driving record up until last year when I was ill and someone was driving me to my appointments and then wrecked the car twice. My insurance understandingly raised the price but then they raised it again. I was paying $220 a month for almost a year when they sent me a letter of refusal to renew. I can't believe they would do something like this. My entire family is moving all of accounts elsewhere considering they have no loyalty and cannot be counted on as a carrier. I cannot recommend them to anyone and I advise you to get different insurance or look elsewhere.

I have them for both cars and homeowners. I have a Celica (stick shift) which no one drives but me and my mechanic. I bought my daughter a Camry which is in both our names. She bought a 2013 Nissan and opened her own policy. The Camry was sitting in the driveway of her in-laws because the water pump blew. The Camry is registered at my address and is on MY policy. Some incompetent dough head put the multi-car discount on HER policy and when they discovered the mistake, the made her pay for it.

Me and my dad were both long term State Farm customers. My dad was State Farm customer for over 40 years. He has been passed on for some time but I continued as a State Farm customer. That was the biggest mistake I ever made in my entire life. I was in a severe auto accident which almost took my life a few years back, accident was totally not my fault. Hey young 17 year old kid was texting while driving and cross the turning lane. Hit me head-on, suffered traumatic brain injury, severe leg injuries, back injury. I had to be airlifted to the hospital. I had State Farm Insurance. I sense then have had to take State Farm back to court 4 times for my no fault benefits, and I knew when they refused to pay for a three dollar and twenty eight cent prescription, I knew I was in trouble.

We received a low estimate from an out of town adjuster after Hurricane Wilma in Naples, Fl. They deliberately give a low damage estimate. We got nothing. State Farm was NOT there for us and they were NOT a good neighbor. The Allstate people all collected for lesser damages. Never Again, and then after ALL THE BIG PREMIUMS we paid they dumped us even after we received no claim. JUST A WARNING!!

Cancelled State Farm Insurance after 40 yrs., State Farm paid $0. With SF for 40 yrs and had no claims. I hit a pot hole which flattened 2 tires and blew out the (ABC) sys. on MB S-600. ($7,371 cost to me.) SF would not pay 1 cent since they say the prob. with the ABC system were not a result of hitting the pot hole.

My daughter was tricked and yes TRICKED into signing an auto loan with a $750.00 CREDIT LIABILITY DISCLOSURE. She never asked to INCREASE her AUTO LOAN another $750.00 and was never explained to about this additional amount added into her AUTO LOAN and was never told there would be a $100.00 PENALTY FEE if you pay off your AUTO LOAN EARLY... SERIOUSLY??? She told STATE FARM BANK agent CHRISTINA ** that she was already PRE-APPROVED for an AUTO LOAN and that she did not nor was she interested in taking out a loan through STATE FARM BANK.

My accident occurred in mid-November of 2014. I was driving a fairly new car of 2012 and was currently at a four way intersection, turning left at a green light. The person at fault ran the red light and t-boned my car and hit my left fender/tire and bumper. She pulled her car up the closest parking lot while I slowly dragged my car after her. We both exchanged insurance companies and come to find out, we had the same one: State Farm. My car was immediately towed and taken to the body shop of my choice. I got home, called the claims office and provided the accident information. Everything went smoothly and I received my rental car.

Called office and asked if I could get a lower quote on my homeowner's insurance. I told Kim in the office, I had received quotes from other insurance agencies for up to $500 less a year. I said my mortgage company paid the premium of $1435 on Jan 20, 2015, if they can't lower it, I will come in and cancel and have them refund my money. 3 days later, I receive a cancellation letter. I call and speak to Kim once more and received inaccurate information. I have asked and left message to speak to Mr. **, but I am told he is too busy to speak with me. Once again, I talk to Kim and basically give her the facts of what I have in my hand as proof, that my homeowner's was paid. She claims that is not how their office operates, considering my info in writing is from corporate headquarter, I am confused.

I posted a complaint about State Farm but now my issue was finally resolved. The sad thing is this , I had to comlpain a lot and post complaints online before State Farm would help me. But finally I had a nice person in the claims dept who helped me to try and get this resolved. Am still waiting for BRE Canyon Creek ( owned by Essex Company ) to credit me back my 250 dollar deductible.

State Farm is the WORST! Horrible customer service and a bunch of liars. The claims department says they are doing an investigation but they don't do anything. They were suppose to take measurements...didn't. They were suppose to speak with witnesses...refused my witness because we work in the same building (accident was in an employee parking lot). They were to obtain police report...claimed it was never received. So on and so forth. Investigated nothing and then puts that I am at fault even though police, witness, and everything else says otherwise. Now they expect me to pay. Their employees are lazy, rude, and incompetent. I had been accident free for almost 10 years and my family has had State Farm for 20+ years and this is how they treat customers when you finally call upon them. They just collect your money and otherwise don't care about you. I will be seeking new insurance, as should other State Farm policy holders.

I had auto insurance with this rascals for 8 years. Paid my premium on time, they sucked my money for 8 years until one day when I had an minor accident, they kicked me out. They are very inhuman, greedy. Do not ever go to them. Die in hell.

I have been a State Farm customer for over 30 years, since I was 15 years old. I started out on my parents' policy, and I eventually got my own. They used to be so awesome to work with, but their customer service has gone horribly wrong. There isn't even enough room here to name everything, but I'll give highlights: Wanted to switch to another State Farm office. Was told several different times that they would take care of it, but I had to keep calling back for them to get it right. Frustrating and annoying.

In 1994 we had insurance with State Farm on my daughter's Mustang. She was involved in an accident. When we went to file a claim we found out we were not insured. The agent's Secretary had not mailed our check to the proper place. Our check was found in the desk drawer of the secretary along with others. We had to pay for our Daughter's car and also the person she hit. I went to a lawyer and was told I had a good case but if I were to lose I would be responsible for all expenses. We didn't fight it. I didn't have the money at the time for a lawyer. I later learned from a State Farm Employee that one of the bosses said, had I hired a lawyer they were going to settle with us out of court. Why couldn't they do the right thing in the first place? If State Farm was the only insurance company on this earth I wouldn't buy not a DAMN THING from them!

After having the Auto Insurance for a very short period, I had to cancel it. The Agent that I signed up with left the company for some unknown reason, and my personal information was still in your data base. After receiving additional bills, I was told not to worry about them because they had been generated before the cut off date for sending the bills. The receptionist was very curt and ungracious with me when I asked to be removed from the data base because I didn't want to receive anymore mailings or offers. She assured me that she would take care of it and I wouldn't receive anymore mail.

I have had boats for 7 years now. I was with skisafe with my 21 foot boat. I bought a 34 foot boat so I went with state farm. Had a good rate, my boat got hit by lightning and did $1500 damage. They took care of it and then told me I was cancelled for my claim history. In 7 years this was the first claim ever. When I called to find out more I was given the run around. I found out the phone # for the head office so I called and asked to speak to Edward B. Rust, Jr. the ceo. I was told he does not have a phone, they gave me his email which in turn is fake.

Over a year ago I got stationed at Fort Knox. I was in desperate need of a vehicle as the Military offers no help getting around in case you come in young as I did--unlicensed. When I had gotten married at the time, I had leadership on me demanding to fix my situation because I either relied on rides or mainly biking it. Crazy enough my husband was able to loan out a vehicle under my name being unlicensed as long as he would drive. Not long after finally getting my license, I was insured just as he was with State Farm and was about 3 months from deploying.

One of the drivers hit my vehicle as it was parked from State Farm. To make a long story short... they TELL me that the dent was from another accident. I am with Progressive and the man that is with State Farm did not even call his company to let them know. Yes... that's right. He hits MY car and does not have to be responsible for anything.

I went to Phoenix for the holidays from Divide, Colorado. On 12/27/2014 at 0300 at State Farm, driver fell asleep while driving 60 mph on a side street in Phoenix, AZ. My parked car stopped her from driving into someone's house. She totaled my car and her truck. Both vehicles were towed away by police. I was told on 12/29/2014 by State Farm that her truck was totaled. My car had to be towed to a lot approved by State Farm. My car was not moved until 1/6/2015. In fact State Farm called me and asked me where my car was. They had no idea where my car was until 1/5/2015. It is now 1/12/2015 and I still have NO INFO on the status of replacing my car. My car was parked and I was sleeping inside the house when she crashed into my car. Every time I call State Farm, I'm on hold for 20-40 minutes; listening to the same crappy music.

They told me they could save me money if I switched to State Farm and dropped my old insurance company. They gave me a quote and it happened to be about $35 cheaper so I went with it. 2 days later I call and have to request cancellation because they don't offer SR22. I paid them $96 and requested a refund. They informed me that a refund is due, but not sure when I will receive it. It has been 3 weeks now and still no word whenever I try to get information. I'm on a strict budget, but due to cancellation and no refund I had to withdraw more money out of my bank than what I had, so that I could get my old insurance company back. Only thing good about this company is their "Jake from state Farm commercial."

The commercial with the mother on the phone - Jimmy there are six other ahead of you and he says you're not helping - is an an insult! Get a grip! The camel commercial best ever!

5 to 10 years ago I was shopping for new car insurance. State Farm was one of the companies that contacted me. Their rates were too high so I chose another provider. Since then, the telemarketers slam me with phone calls at least 4 to 6 times a year for several weeks. My number is on the National Do Not Call List, which I have told them every time they call. I tell them I am not interested. Their latest campaign started 1/5/15. They called once, on 1/7 they called once, on 1/8 they called twice.

On March 25, 2014 I was in an accident that involved a State Farm insured person, who was at fault. By December 19th, the claim is finally in the final stages. I was driving - my daughter and granddaughter were passengers in the car. All of us had medical issues and we were offered separate settlements. A problem arose when the Independent Adjuster, Angela found out that my granddaughter did not have a married mother and father. Angela has a hard time understanding that people do have children out of wedlock and there are parents who choose not to participate in their upbringing. Angela requested a piece of paper stating that the father is not in the child's life. My daughter and I both asked her what type of form does she want? She says get something from someone stating that the child has only one guardian. Since the father was never involved, there are no documents from the court or anywhere else. After 5 different phone calls, Angela ** has not sent us a request form that will release liability (she claims that State Farm has none) or has not named the actual form she wants.

I have had State Farm for YEARS. I have never filed a claim, had an accident... nothing. Not only have my rates gone up over the last year to which my agent cites as "administrative costs and that maybe if he explained it to me slower I'd understand"... but my daughter was hit by a car by someone whom also has State Farm insurance. Since this "woman" has no medical coverage and I didn't file a report against her because she was a "friend". When it came down to money, the lying woman suddenly came up with witnesses (which are NOT on a formal police report because there IS NO police report) and State Farm is telling me that since I have medical coverage... for ME to file a claim. ARE YOU KIDDING ME?

My significant other and I had to decide to go ahead and combine everything we had insured with 1 insurance company and even though he had already been insured with State Farm for over 20 years, I had not. So we paid the deposit and all for me to be insured but then about 5 months later we received a letter in the mail stating they were dropping me because of an incident that happened almost 8 years ago, so I got dropped but then later on we found out they were also dropping him now since he put me on his insurance to begin with.

My 21-year old daughter had an auto accident a while back (and this was her first and only wreck, she hasn't even had any tickets before). When we spoke with our agent they told us that we had accident forgiveness and that all State Farm would do is raise her rates. I asked doesn't forgiveness mean forgiveness??? She gave some strange definition that did not jive with (at least my understanding of the definition of forgiveness) what I expected. I told her "look I'm an engineer maybe I take things too literal but doesn't forgiveness mean ok you made a mistake, shame on you, please don't make another one". I've been a loyal State Farm customer since I was 18 and am now 58, but I'm really starting to think that Allstate or one of the other brands might be a better choice for me. So for what's worth, there it is!!!

I called in to do a mailing address change with my agent. The in office rep told me, "Ok that was fine." I only wanted my insurance cards and bill to be mailed to a different address so it wouldn't be lost with my parents’ mail. Unrequested by me, the girl did a full address change, which caused my insurance to go up. So not my fault! Anyways, one of the girls got an attitude with me and told me I was lying about where I resided. So unprofessional in my opinion. As well as told me that she couldn't do anything about my bill going up for that month. The agent was a little more helpful but it was as if they were telling me, "Ok, yeah, we may have made a mistake but you still have to pay for OUR mistake." Unfair and unprofessional to the consumer. I have been covered by State Farm even before I had my own car (covered under my mom) and I hate that the service has went down tremendously. The main representative in there has the worst attitude ever. I feel like if you work in the customer service industry you need to have great customer service skills. If not choose another field to go into.

I have gone in to make a payment on my insurance on December 13, 2014 and have told my agency that I will be back again the same month after Christmas to make my other payment for the same month and for her to cancel my payment so they will not go into my bank account. She didn't cancel the payment and not only 1 time they have gone into account trying to get the payment but have gone into my account 2 times and I have 2 overdraft fee of $50.00 and they said they not going to pay them. So I am making a complaint to the BBB or the Attorney General Office cause they or giving me my money back.

To make a long story short I call State Farm to cancel my policy with them because I found a cheaper insurance agent with better coverage for my house and car. The lady said she cancel my policy and I wouldn't have to worry about it come out my account. I get a bill for $133.69. So I call back and ask her, “Why do I have a bill with you guys when I cancel my policy before my billing date.” She lie and said I only cancel one of my cars, not all my cars. Thanks to the other Insurance agent for having my back, otherwise I would've been stuck with the bill. He had all the cancellation papers and the date that I canceled my policy with State Farm. And come to find out that they owed me money. I do not recommend State Farm to anybody!

I've been a customer with State Farm for over 15 years. I paid my policy on time and in full (CASH). I canceled my policy back in October and sent the office all documents. It’s been 4 months and the Agent Brice ** took about 2 months to send in the cancellation letter and the State Farm entered the wrong date for the cancellation stating it was Nov 11th instead of Oct 15th. It’s January and still no refund. On top it all, we paid. Brice ** the agent did not once apologize for the process taking so long. He never once took responsibility to admit he sent in the cancellation late. I know it doesn't take 4 months because I've canceled with State Farm before and they got back to me within 2 weeks. He doesn't want to take any accountability for his plain lack of responsibility. Every time I tell him how unsatisfied I was with his service he ignores it. It doesn't faze him at all. NO customer service! And on top of it all if it was State Farm or his agency he sent in the cancellation date wrong delaying the processes even longer.

No call. No mail. Nothing. Finally I am able to log into the online system - and see they cancelled my account... -_-

I was hit in rush hour traffic on 9-5-2014 by a delivery driver for IKEA. He admitted he saw me exit a driveway (usually this is the person exiting a driveway's fault, according to some attorneys) and stop. I stopped to double-check my lane to be sure it was clear which it was. A lady was making a left turn into the driveway as I exited the driveway. She was my witness that the delivery driver sped up making an unsafe lane change since he obviously didn't see me execute the turn. He hit my car so hard it bounced onto the sidewalk hitting a heavy metal bike rack and practically knocking me unconscious. The delivery driver refused to show identification, reveal the name of the independent delivery company he was employed by to deliver items for IKEA.

I have been with State Farm for over 25 years. My son got in a wreck on I-70 in a snow storm and they were not any help at all, he almost froze to death. Look for another Insurance company, these guy really don't care about you at all when you need them the most. They care about is getting their payment on time but as for service, forget it!!! I can't tell you how upset we are. They Just lost us. We are going to shop for another insurance company. I wish I would have read their reviews sooner, I see I am not alone! They don't take care of anyone it looks like. How Sad!!!

Back in 2003 I had a drunk driver pull out in front of me. To avoid hitting them I swerved in to the oncoming lane. There was a car coming towards me so it was either run over the car that pulled out in front of me, hit the car coming towards me head on or drive into the trees on the side of the road. I ended up running over the drunk driver's red Oldsmobile. Due to the fact that he didn't have a driver’s license his DUI charge was dropped and he ended up getting public intoxication and operating a vehicle without a license because at the time a DUI was a traffic violation and in order to get that you had to be a licensed driver. State Farm found me at fault for that one and my insurance went up.

Make a complain to customer service and they only bounce me from place to place alleging they are not sure they understand my complain. They have nobody who can speak Spanish to me.

They auto added my adult daughter who hasn't lived with me since she was 18. My payments have MORE THAN DOUBLED! When I tried to have her removed as a driver, my agent tells me she can't be removed because the address on her D.L. is MY address. I ask him, "OK, if I have her change her address on her D.L. (IF the address IS currently mine) and have her bring her D.L. and a piece of mail with her REAL address, will she be removed"? Answer? No. WTH? How can they just auto add someone. Then, how can they refuse to remove the person if they have a copy of a D.L. and a copy of a piece of mail with a completely DIFFERENT address on it?? I'm on a fixed income, I cannot pay more than TWICE what I was paying for an adult child who doesn't even live with me and who is married with 2 children! I am changing insurance. And I am putting a stop on the auto pay from my bank because I can't trust they won't take this next payment from my account even after I have cancelled! STAY AWAY FROM STATE FARM!

Two months ago, the insured of State Farm caused a 3 car accident. State Farm has refused to take responsibility in spite of photo and witness evidence. They cite "pending investigation" even after months. Currently, the responsible party has changed their story yet again and thus a new investigation. It is obvious there are a number of idiots and deceptive employees working at State Farm (not all but definitely on this case). If State Farm had a bit of real business sense, they'd do something really intelligent like: 1) find out whom they are dealing with because I have boats, cars, trucks, trailers and homes all insured with one company for a number of years and 2) they could be trying to impress people like me who may be interested in getting a good deal with another company. Instead they are protecting an individual with a criminal record and only liability.

If you are thinking of taking an Auto insurance policy with State Farm, think again. They owe me a refund of nearly $300, for cancellation of policy. Five weeks after the cancellation, they say, "There is no time frame for a refund". It may take "YEARS", depending on the case. Meanwhile they hold on the ex-customer's money, for as long as they can.

Decent prices and friendly agents convinced me to buy a policy from State Farm. After four months with them, my motorcycle was stolen. The claims process has been handled very incompetently by the claims department, resulting in several delays, and nearly two months later, I still don't have a check. Meanwhile my rental car coverage has expired and I have to cover it myself. Stay away from these guys for motorcycle coverage. You've been warned!

We had State Farm insurance since the 80's. November 18 our 33 year old drug addict son stole our less than month old car. His license is revoked and has a history of arrest for 2 DUI, and Burglary. He was living with us only because of the following: he had done 14 months treatment and was doing well but was only supposed to stay for 90 days after completing those months in sober living facility and starting new job. After one month he stole a credit card $900.00. We threw him out but the police said we had to let him back in and told us to go to the court house and evict him. The court house said they don't do it because there is no lease and sent us to the county. They also said they don't do it there. My husband had to take 2 days off to do this. We couldn't find a lawyer to help us get him out of our house. He broke into our bedroom from the outside window and stole jewelry and coins. The police didn't arrest him. Police told him and us that it wasn't an offense to be arrested for. So that led up to the car theft. We have camera's in the house but they proved no deterrent to him while wearing a hoodie to disguise himself taking the key and then making another trip to my purse to take another credit card. We discovered both missing at 5 a.m. the next morning. The police wouldn't report the car as stolen.

In July I changed my last name with State Farm (Auto Insurance) after I got married. I took my car to my mechanic for yearly inspection just this past Wednesday. I did not have a current insurance card in my car, so my mechanic called my agent for a current card to complete the inspection. They told him that my policy was CANCELLED, that I was not covered under them. I have never been late on a payment... and I never got any notice in the mail. I called my agent's office and was told indeed, that my policy had been cancelled since July 2014, and that it appeared it was done by their underwriting department.

Car was broken into and back window was smashed. I now have to wait a week before I can get my window fixed. So I have to drive around in my 2015 X4 BMW all ghetto for a week until an adjuster comes out to deem my car worthy of being fixed. Dropped off car at dealership per the instruction of a State Farm claims employee, awaited a reservation confirmation # at Enterprise rental car and was declined by State Farm because the car was not being fixed that day. Went home and called State Farm claims. On hold for 20 minutes - got the run around from the new claims person who copped an attitude and told me I would have to wait until an adjuster came out next week. Here I am waiting to get my window fixed status unknown. Disappointed and you’re not in good hands.

My husband's vehicle was crushed by a neighbor's tree limb shortly after Thanksgiving. I immediately called to report the claim. I followed up with my agent's office the next day (Monday) and they were somewhat surprised that no one from the claims department had followed up with me. Within minutes of calling my agent I had the claims department calling me to follow up. It did take almost a week for the adjuster to come view the vehicle, but once that occurred the claim was handled swiftly. We found the settlement for the total loss of the vehicle to be very fair. Because the vehicle was a total loss they had their tow company come and remove the vehicle from our street. We are still pending a car seat claim but otherwise I am happy with the speed and fairness in which the claim was handled.

I received my monthly statement and once again my rates went up for the 3rd time in 12 months. I called my agent and they said it wasn't the company's fault; it was due to georgia having the highest accident claims. I reminded them I have been w/ state farm for 30 years and have only made 1 claim. My agent said there was nothing she could do and; if I wanted I could reduce my coverage to lower my bill. She also told me if I don't like state farm; "try looking at another company, and good luck". I intend to do just that.

After receiving and accepting a new auto and renters quote, with their knowledge of "1" prior accident, they cancelled me in the first month due to this prior accident! REALLY? Why did they even go forward? POOR POOR!

Last spring, my wife was hit by a distracted driver in a parking lot. The other driver was too busy looking for an address on her phone and did not avoid hitting our car. State Farm investigated the accident and determined that because our car was backing out of a parking space, it was 51% our fault. When I questioned the head investigator, I was shocked at how little he knew about California vehicle laws. It was like talking to a teenager who had never read the operator's handbook. I requested a re-determination. It was denied.

As an African American being with State Farm over 3 years I was not treated as a good customer. I was not well represented by the agent and his employees were not friendly, they were rude. I was not informed of my discounts or making a decision and the changing or applying for more coverage or less by my agent or his employees. I will never ever advise any African American to buy insurance from State Farm. I have heard about their racism and to me it definitely lives in this organization.

On the morning of Oct 29, 2014 my two vehicles, a BMW X5 and a BRAND NEW 2015 Volvo XC60 were parked in front of my home, the Volvo on the street, the BMW in my driveway. That morning happened to be the day before my birthday. I was awakened by the sound of a loud crash and a car alarm going off. I went outside in front of my house to find my brand new, 4 month old Volvo had been hit and pushed 50 feet at a speed of about 50 mph according to the police, and the Volvo was spun 120 degrees and pushed across my front lawn and into the driveway hitting my BMW parked there! My neighbor was driving on sleeping pills and had fallen asleep at the wheel! His insurance was Geico, mine is State Farm. In all my years I've never been in an accident I caused, and never ever file claims, that didn't stop my own company, State Farm, from trying to screw me. Geico sent an estimator to look at my cars, he deemed that the Volvo was totaled and BMW was fixable. However, when the costs were added up they realized that he had exceeded his Geico policy limits, hence State Farm came into the picture to handle it all with under-insured motorist coverage. This is where the problems began.

IN March 2013, I had a fender bender in Northern Virginia. While the accident was technically my fault, the other driver did not have her driver's license with her nor her insurance card- whole thing was very suspicious as she pointed out damage to me that there was no way I could have caused. A 35 years State Farm Client, I immediately reported the incident to the insurance company. I specifically asked to be contacted if and when the other party contacted State Farm as I wanted to be there when they looked at her car. They promised they would. They also told me she hadn't called yet and they were about to put the file away (yes, she had 3 years to file, they meant they were going to put it in inactive. Realistically, how many people who've been in an accident that they claim is not their fault wait a month to call the insurance company).

We've only had SF two years, but we've always been very upfront with them about having a teen and early 20-year old driver. We always submit their grades for a discount as they are excellent students. Well, this year when we submitted their grades for a discount, they acted like they never knew our 20 year old drove. We were shocked! So the limited times he did drive over the summer and occasionally during the school year, he wasn't covered! Crazy company!

I had full coverage on my 2006 Honda Civic Ex and I have had to make 4 claims on it. First time I hit a cow which destroyed the front end of my car. The second time I barely hit a goat which put a dent on my hood (but the car repair place said I had tons of damage and fixed multiple things). The third time I hit two dogs and it destroyed the front end of my car and this time State Farm totaled my car and I bought it back and had it fixed. The fourth time I had hail damage and they paid to fix it. Overall, they paid out over $24,000 and I never had an issue with any of it. I only wish I could say the same with their homeowner’s insurance which they didn't pay out what they should have.

State Farm cancelled our policy due to 3 claims paid due to Hurricane Sandy 10/2011 $33,000, Snow/Ice Storm $1195. Damage to awning--Liability Claim $15,000 which they treated as a nuisance claim and settled out of court. Two acts of GOD and a company decision. No consideration was given to the fact that we were with them for 41 years! Obviously, their company motto should be "We want your business as long as you don't have a claim". The agents in the office are not allowed to talk directly to the underwriters. All communication is done by computer, removing any human aspect from the mix. If you are their customer be prepared to find another company should you have a claim............... Disappointed.

I've had State Farm for 4 years and they are good until you actually need help. In the past few weeks I've gotten zero help from them on various issues. First, I called to get a copy of my ex husband's insurance cards because he was returning home from a military deployment and I needed his new insurance card to be able to get on base to pick him up (his insurance was renewed during the deployment so I needed a copy of the new card that day). I explained to them that I can provide documentation that I have power of attorney for him since he is deployed and we have a child together, but they were still unwilling to help. What am I going to do with an insurance card, steal his identity? Come on. Have a little understanding for a military family.

My car has been deemed a total loss which was not my fault. The vehicle value assessment report & low ball settlement offer has incorrect information on it. My vehicle is fully loaded with a luxury package. The assessment they sent they have my car listed with cloth seats, incorrect tires & rims. I even had the dealership send me the jeep build report, yet they sent me the report with incorrect vehicle information TWICE. I am so disgusted. I don't think it is too much to ask that correct vehicle information be listed in car evaluation when they are trying to offer you a settlement for your 1 year old 40k vehicle with less than 12 miles on it.

State farm is by far the worst insurance company I have ever worked with in my entire life!! I was hit by a person who is covered by state farm over a week ago and my freightliner work truck is totally incapable of being driven which is still sitting in the tow yard to which it was towed!! I have not been set up with a rental truck in return whatsoever to use in the meantime. Now what has been done by state farm is a guy named JEFF has told me it's MY responsibility to pay to get my own vehicle out of tow! Also I am responsible for a $1200 deposit on a new rental! When I started to question and raise all hell about the situation he then changed his story and said now all I need to do is just give permission to tow yard for state farm to tow it... now the tow yard and I have been communicating for last 3 days about how it's getting towed out of there so they knew they had my complete permission to and they were actually mad that it hadn't been taken care of sooner!

Approximately 6 years ago I contacted State Farm to obtain a renters policy in the state of Oklahoma. I have never had to use the policy until 2 wks. ago. I came home from work & my home had been broken into. I immediately contacted the police. They did a very good job at checking the house & getting fingerprints...not sure if they were mine or not. The next day I contacted my agent who informed that if the claim is under $5,000 that they could issue a check from their office. They advised to take a few days & make sure I could remember what exactly was taken.

I was hit from behind November 17th. HP filled out report and clearly marked other guys fault. We both have state farm. Other guy concocted story I caused this on purpose. They have done nothing claiming they are investigating. Did send appraiser out Nov 29th. I have not been able to get a rental since car is not driveable. Fussed about this Sat am and they said all rental agencies were closed on weekend, an outright lie. I was also injured in this and they could care less. I was advise by one who dealt with them to get an attorney or it never will be settled. Want this to end so I can get another ins. co. Avoid them while you can!!!

While watching TV, State Farm commercials are viewed. The best one is "I'll never get married, have kids, have more kids, then the family is all cuddled up on the couch, I will never let go". Very good message State Farm is sending. On the other hand, the one with the jealous wife, who's on the phone. Jake from State Farm at 3am. Depicting women poorly. May rethink this one as there are many women insurance buyers. I am a woman who buys insurance. Just my opinion. I'd like to see this last one go away.

So I had State Farm renters insurance and a few months back my apartment got broken into. I called the police as soon as I noticed only my box of electronics was missing. After I was done with the police report I went through the claims process with one of their million agents on their team and they told me I needed to get the police report and s/n which I did in the first few days. When I called back two weeks later I had a very rude lady tell me that they will not settle until they talk to my landlord (who never answers his phone for tenants - never mind a 1800 #). So I waited a few more weeks and called back and now they are saying I didn't supply enough documentation for items I bought years ago that I needed bank statements. It's been over two months and each time I call they have a new excuse why they won't pay. So now I am down and out without money and without any of my electronics because they refuse to pay.

I realize insurance companies are in it for themselves and no one else, but State Farm is above and beyond bad when it comes to such things. I was involved in an auto accident on 11/6/14. I was hit by a client of theirs who blew through a red light result in the totaling of my Mercedes and a night spent in the ER for myself and my girlfriend, since we were both injured. And because of those injuries, I was unable to get any of the other driver's information at the scene - we were hauled off in the ambulance pretty quickly (I didn't even get my license or car reg. back at the scene, had to go pick them up later). I started a claim with my own insurance company (Geico), but as I had none of the other driver's information, I needed to acquire a copy of the police report. This was a bit difficult to do since I had no transportation (I failed to have rental insurance on my personal Geico policy - lesson learned) and ultimately had to walk to the State Police barracks (Colorado State Troopers were who ended up handling the accident scene) to get a copy.

My wife was sitting at a stoplight and was slammed into by another car going at least 55 MPH. My wife's car was totaled. My insurance gave us an estimated value of 11K within 2 days of the accident. It took State Farm 11 days to come up with a figure of 8.8K, and now they refuse to pay for a rental. I have asked repeatedly for State Farm to show me three quotes for a like vehicle (my wife's car only had 60,000 miles despite being a 2008). State Farm's response is "We provided a quote for a vehicle with 90,000 miles, and adjusted the price." Their agents have been unresponsive, and have not sent me the information in writing despite three requests. They have never even asked my wife's condition after the accident. The information from their adjuster is not accurate, and no one seems to care. Their only concern is to provide the lowest possible claim amount. I am NOT in Good Hands.

Vehicle accident happened 11-1-2014. Today is 11-18-2014. I called my Agent Sandra ** of the Mount Pleasant, Tx. Agency. I spoke with receptionist Ally. She gave me the National Claims phone number. As usual the call goes right to voice mail and it says "This is Carmen and I will be gone for an extended amount of time." I call my agent back, "Agent is at a funeral try the number again but this time press zero at the end of message to speak to another agent." I did, spoke to Kim of the Total Loss Claims Dept. I asked why has it been 18 days without hearing from State Farm. Her reply was she did not understand my question. I gave her my claim No. and asked for her name. She said her name was "Kim," and had no operator or employee identification NO. I was to just use her first name for my detailed notes. She asked just one question and that was if I wanted her to mail me a settlement check or have it sent to my Agent's office.

State Farm told the DMV in Maryland that my insurance was cancelled between September 23-29. I am like what? I call my agent. He tells me that everything is fine. I ask for my 6 month renewal card to be sent to me (as a little test). It is promptly emailed to me. Then on Sat. Nov. 1, I received a computer generated letter dated Oct. 6 from DMV. It was a letter telling me to turn in my license plates as my registration was suspended for nonpayment of insurance bill in September. I called my agent again, and asked which month I failed to pay my bill. He said September. I asked did he know that as a fact, since my insurance was "re-instated" on September 29. He responds to me that the payment was late. I ask him when is my bill due. He says the 20th of every month. I then ask why do I have an email from from him telling me that my payment is due on the 28th? I have a number of emails from the insurance agent telling me that everything was fine, and then I started getting emails telling me that "I will not help you."

While driving in heavy rain my Honda Ridgeline hydroplaned, causing me go into the ditch at high speed. Everything seemed OK though, and I was able to drive out and continue my trip. There was no apparent damage other than some hay in the undercarriage. I removed all the hay I could see. A week later while driving, a small fire started under the hood from some hay by the catalytic converter. A passerby put the fire out with an extinguisher within minutes but not before some damage was done. At the body shop they also discovered that there was some damage to the bumper when I went into the ditch. State Farm claimed the bumper damage and fire were two separate accidents, applied my $1,000 deductible twice, and said they were two separate "chargeable" events on my record.

On Monday 11/3/14 my car was hit by a guy while it was parked. The guy later died at the hospital. State Farm, his insurance, refuses to pay for my car to get fixed!! They said he was suddenly and unexpectedly incapacitated and therefore was not negligent for the accident that resulted from his sudden and unexpected incapacitation. Really?? What is the purpose of insurance for then?? Why even have it?? So according to STATE FARM it's my responsibility to fix my car that was parked properly because their insured hit it!! STATE FARM IS TERRIBLE AND LINDA **, CLAIM SPECIALIST, HORRIBLE!

As a customer and former employee of State Farm all I can said is buyer beware. The biggest does not mean the best, this is the greediest company I have ever worked for. They will treat you like their best friend until a claim is filed. They also treat their employees like another constant negative change, it almost seems that the less experienced you are the better off you are. Everything is about the Sigma Six, no flexibility. It's almost like spending your day in a communist country. Those who voice an opinion or disagree with anything are blackballed. Personally I don't do business where a company treats their employees like a dog. The lack of experience in many management roles is almost comical.

I was less than 3 blocks from my home and I was coming up to the stop sign when I see the white SUV make a left hand turn and she lost control of her and car, and she hit me almost head on then her vehicle flew into the woods. I took almost 2 hours for the tow truck to pick up my car. As of today, 11/12/14 I still do not have my car back. The insurance company refuse to replace one of the head light so it looks terrible - I have one new head light and 1 old head light. Half my car has new paint, the other have has old paint. I have had to lay out money for the rental. I can understand it the accident was my fault but it wasn't. I spent 51 minutes on the phone with State Farm, that was 1 call. And as of today, ford is still waiting to be paid and they are holding my car until they receive the money.

I was hit by a State Farm policy holder, and proceeded to file a claim. Alayne ** was assigned to my claim. I called 3 times and left 2 messages she never called. A week later I called again and left a message stating that I would proceed with contacting a lawyer if I didn't hear from her regarding status of the claim. Of COURSE she called me back! She was extremely rude and not helpful whatsoever! She basically told me that they will take me to court because it was ruled 50% fault of both cars, to call my insurance and hung up on me. I cannot believe people still have jobs after treating people that way!!! I have put a call into her supervisor.

So let me tell you a little story about State Farm. On 10/20/2014, I was hit by another vehicle - no fault of my own and the other person (who also has State Farm) admitted fault at the scene. It is now 11/11/2014 and I still do not have a vehicle. In the beginning, everyone was so helpful and sympathetic because it was a scary situation and my passenger and I had both been injured. My agent was very eager to help us out with anything we needed. When the police report came back, however, and everyone realized that the other driver also had State Farm, the tune quickly changed. We contacted our agent's office about what to do next and were told repeatedly that there was nothing we could do and no one else we needed to bother speaking to "because it would all work itself out." The receptionists were rude to us and finally, after my husband decided to be rude back, we got a 1800 number out of them.

My agents name is Marti ** out of Brentwood. She was never in the office for questions or help at all. I had a small single car accident last Friday & my agent hasn't even called. She sure hasn't help with filing the claim or any problems that has come up with it. I should get paid for doing her job. The other problems is with the claims department in Texas. The first lady I spoke with after the accident made me feel like a horrible person because of the accident, & then told me I had to file two different claims for basically the same accident. I thought I paid for their help & not be ridiculed & treated like crap from these so called professionals. I use that term very loosely.

State Farm customer service is a joke. I am covered by Progressive (also TERRIBLE customer service) but I had an accident that was found to be the other person's fault. Well, my insurance claims agent with State Farm never answers the phone. So I have to speak to the guys in customer service (teenagers who are unable to get a job anywhere else apparently...) and every phone call I have to explain my situation because apparently they do not keep notes and every time they go back on their promises. They completely ruined my vacation and they do not want to take responsibility for anything! Every expense I need covered, they say that I have to pay up front and then they will reimburse me. I don't have the money to do that and this was not my fault!!! I will never open a policy with State Farm.

This happened in Arizona I was at red light stopped with my seat belt on 3/24/11. For 2 years I tried to settle with State Farm to pay all medical bills including acupuncture, herbs, etc because I cannot take drugs because of the accident. It messed up my brain. I got written statements by all the drs I saw pertaining to the accident including Dr. Michael **. After the 2 yrs I had to get a lawyer, Mr. **. This week Dr. ** gave his deposition contradicted everything he said in his letter claiming everything was not caused by the accident, the opposite of what he had stated.

A couple months ago our car--which didn't have its title yet-- was parked out on the street in front of my house, and someone drove by and smashed the back end, completely totaling it. Police gathered evidence, but the other vehicle was never found, so we submitted all the information to State Farm. With no fuss they covered the car completely because we have full coverage on our other vehicles. Such a relief considering the circumstances, and we will be suggesting them to others.

My car was stolen and in the car was personal property the theft took. State Farm is refusing to pay me for the property stating I have to file that with my homeowners insurance company. I don't own a home so what am I to do. The stuff was really expensive and they won't do anything. They collect those payments!

I had a car accident, they didn't put collision on my insurance and now they don't want to take responsibilities and pay for my car repairs. The accident wasn't even my fault. They just don't want to answer any of my questions. The guy that is in charge of my case doesn't even answer the phone and always say he will call me back and he doesn't, worst customer service experience ever!!!

I wanted to change auto/home insurance companies due to admitted overcharging by my insurance company. I chose State Farm and asked the agent for a quote. We agreed, signed the papers, paid the premium and the auto policy was formally issued. About a week later the agent called and said State Farm decided now that they wouldn't cover my home due to a claim to the former insurance company for damage caused by a major, nationally known, hail storm (heaven forbid file a claim in time of need). They said that they are now going to raise my auto insurance by 15% due to their decision and the fact they had the auto tied to the home (rather normal).

After horrendous customer service, unscrupulous billing, I cancelled my motorcycle insurance policy with State Farm. I paid my dues and had them confirm that policy is cancelled, direct pay from my checking is disabled and no payment will be deducted from my account... After few months they automatically started the policy and started deducting money from my account... No idea what to do now.

I was recently in a pretty bad car accident. I was coming home down a country road, and the SUV that was behind me was so close to my rear end that I couldn't even see the headlights in any of my mirrors. When we finally came to a red light, I noticed this woman was smoking pot, because she decided to light up a bowl right at the red light. Well, I then used my Bluetooth in my car to call her in for driving under the influence. 2 minutes after I hung up the phone a deer jumped out in-front of me, and then I was rear ended. I called state farm the next day to file the claim, everything seemed fine. That was until they lost my car twice from moving it from one body shop to the next. Then they took 2 WEEKS to go and look at my car. Mind you, her insurance (Geico) went out NEXT DAY. As I am losing my mind, because I could not get another car because they were taking so long to deem it a "Total Loss", Geico has already deemed it a "Total Loss" and was waiting on State Farm, my car was even at a "State Farm Preferred" body shop!

While State Farm was very helpful when we crashed our car in July and have paid the value of the totaled car, they refuse to suspend the coverage. For the past three months, we have called our agent to have the policy suspended while we search for a new vehicle. Deciding not to purchase a newer car at this time, we went to the office to cancel the policy two weeks ago. Today, we receive a monthly bill for the coverage on the crashed vehicle with an additional charge for the loss of multi-car discount. We have called and requested three times, stopped at the office, and finally requested an additional number to call. That ended in a hangup. After 40 years, this is so difficult to understand.

Cancelled my policy by mistake. Then took my refund to pay on other policies. After I got letter from DMV & called them to reinstate policy they made everything retroactive. 0 premium for October now they want to get $427.36 for October & 387.18 for November. I accepted what they said & walked out. Only thing is I don't have the funds unless I let my other bill go & they will bounce. Myself & husband are disabled & get SS that's why they withdrawal the 5th on my check & on the 15th for the rest of our bills. They even have our birthdays wrong on the bills from corporate. None of this was my fault, I wasn't even in SC when the policy was cancelled. I cursed & threw a fit. ASAP I will cancelled & find new insurance.. You have any suggestions? I am mad enough to give up my driver's license & stay home!!

I was involved in an accident, in a parking lot. I pulled out and about to go forward but I saw a BMW coming toward, so I honked but the other driver kept coming and hit my car (his bumper to side of my car). The kid in the BMW was distracted by several girls in the parking lot (he admitted he was not paying attention) and didn’t hear me honking.

My car was stolen from my apartment complex a few years back. State Farm made this experience the worst ever for me! The police came to my house & let me know they had found my car, on fire about 5 miles away. I was frantic! I didn't even know my car was missing! After the police report I called State Farm after hours number to inform them of what happened. The next day my agent calls me to get more information. This has been my first experience of a loss with them so I didn't know someone from their call center office should have called me to get the info. Later that day I get a call from someone in my agent's office saying I called the day before asking what do I do if my car was stolen & she said she told me, then said I said "okay well I'll call back." I mean really? Who does that!? I was like pull up your phone records & show me proof!

On September 15, 2015 I made my car insurance payment to State Farm 7010 N. Durango Dr., Ste 110 Las Vegas, NV 89149 via over the phone with **. She double checked and made sure that my policy was still good and took my payment and even email me a receipt. On September 25, 2015 I received a phone called from ** who stated that my policy was actually canceled and a refund check was being mailed to me that day for the $202.00 that I paid. She didn't explain why it took almost another week before they would tell me this instead of that day or the next.

Daughter was involved with another member and it was the other member fault. now we can't get state farm to resolve and treat us fairly after 25 years.

Besides the fact that each month my payment is different and I have to spend an hour at least getting that straightened out, on August 7th someone tried to break into my car on the passenger side door. This is very obvious as you can see where they used something metal to try and pry it open. Everyone that has seen it can see with no problem what happened. When I took my car to a Sate Farm rep for an estimate in the damage, he refused to give me one stating that it was from previous bad body work! The door will not close properly and has a gap in it from where they tried to get into it but he told me I bought the car that way!

Called to complain about my husband's rear end accident. This RUDE MORON informed me she didn't know my case and I should calm down. Our case was in arbitration (the jerk REAR ENDED MY HUSBAND). She said this is the way it goes and if I was rude she wouldn't talk to me. Lady, you are a jerk too!! It's my money, and I want it now. How dare you all hold us hostage... My dad was an agent for 30 plus years. He knew his clients and did all he could... You pathetic bunch of money hungry jerks... I didn't ask for Derek Tsu agency, it was assigned. You can bet I'll be fixing that!!!!!

I was driving down the road. As I was approaching my destination a little dog was in the street. I slowed down to avoid hitting because I thought it belonged to the jogger on my right. As I slowed down I said to my mom (passenger) "now look at this lil dog in the road" at that point boom! I was hit from behind by the SF client. It was so off guard that my mom turned to me and said what happened. Long story short SF is saying even though their client got a careless driving ticket it is 50/50 liability, we both were in fault therefore they are not paying anything for their client actions as this adjuster tell me this seem happy to say they believed I stopped in the road therefore her client had no choice but to hit me.. as if I intentionally stopped with my 2yr old in the back seat!!!! And laws know if I would've hit that damn dog I would've been charged with animal cruelty homicide or something. I'm a single mother that left an abusive relationship a year ago, didn't have a car or a place... finally got this car in February (Infiniti, I loved that car) was picking my son up to head to conway to get my keys to our first place only to get rear-ended by SF client and ruin my life. I'm totally devastated and all out of prayer and hope. SMH.

Jim ** State Farm Agent - This agent was extremely rude and I would highly advise NOT to use him. He likes to hear himself talk and that is all you will get out of him. If you want a good insurance company that will be on your side and give you the professionalism you pay for, do not use this agent. He does what HE wants and lies. DO NOT use him.

I have had State Farm Ins. on my 2001 Ford Taurus for about a year. On Sept. 19, 2014, I purchased a 2003 Chevy Suburban that I needed full coverage Ins. on because it was required by the finance company. I called my agent Jacob ** office and gave the vehicle and finance company info to a person named Laura. I told Laura that I needed a binder faxed to the finance company asap or they wouldn't approve my loan. At that time she told me that my acct. was showing a closed status which made no sense to me because I had just made a payment a week earlier.

I was rearended by one of their policyholders back in the middle of July. I had an estimate and a place to take my car two days later, but because state farm couldn't get their act together I had to wait 2 weeks to get an estimate from them then I was able to take my car to the place that I got an estimate from first and could have left my car that day to get it fixed. I had to be aggressive and threaten to escalate everything to get them to first admit it was their clients fault even though I had a police report. Then to get me a rental car then to get my car in and repaired. It has been extremely annoying. It's now almost october and I still haven't gotten everything finalized.

I've been very dismayed at the unprofessionalism of the company and especially, of my agent Michael ** who continues to claim that his hands are tied as he continues to escalate the prices. First, my son and I were placed on one joint policy where I own both cars, not what I requested from him. Then when I relocated, the "automated system" added another hundred to the bill. Still not given warning just excuses. Now in addition to that charge, the monthly bill has increased $40 more each month.

My vehicle damage was appraised at $13,500 when it was only worth $10,300. They have a policy that they will only total a car if it's more than 75% assessed value in repairs. The damage was almost $9,000. I called adjuster, agent, and State Farm disputing this appraisal value, and informing them this car had been in two prior accidents before this, and their appraisal was too high. They would not agree to this, and said to let them fix this, and they would send an appraiser back out when repairs were complete. Well, when they did this, they called me back acting like they were never aware it was in a prior accident, and said they could not assess a value of depreciation, and would not be cutting a check for the difference.

First time in my driving history I've experienced such terrible service. The person that hit my parked car called their State Farm agent and admitted it was their fault. The next day State Farm called to confirm my side and was told they were working the claim. 5 days later I hadn't heard back so I called them and was told they were waiting to establish liability. WTF. They were told day one from the policy holder they were at fault. I had to tell her to recall. Once the adjuster showed up on day 7 after he advised me it would take 5 to 7 working days to receive a check so the repairs could begin. In the past the check from an insurance is cut right on the spot. So here I am 13 days out after the accident and no check or follow up call. Worst insurance I've dealt with and would never recommend to anyone.

State farm quoted me for full coverage over phone, found out three months later they only put liability on when he was involved in accident. They told me they would make right, not to worry. I received declaration page saying it was retro active, for full coverage, next day when Claim was filed because Michigan no fault state they rewrote my policy for liability only. Now nobody will answer my questions.

WARNING! Whatever you do not use state farm for your business insurance needs. It has been 2 weeks. I have already paid for the first month and I do not even have a policy number! I called later after paying and asked for documentation. She said she could send me the receipt and the application info. The first email had no attachment so I had to call her back, the 2nd email had my info and SOMEONE ELSE'S! Then hours later she says she forgot to ask for a copy of my ID, 2 WEEKS later she emails that she forgot to ask for pics of the vehicle for the application! The agent hasn't even finished my application! I called the 1800 # instead of the local agent and the poor girl said there was no around to help her because she was not licensed to view my account. She was very nice and sincere but that doesn't help me when I don't know if I have legitimate insurance! Use anybody else but them! If State Farm was really my neighbor I would move!

The month of August, around the 5th, I went to the office of my agent Daniel **, and I made a cash payment of $89.30 for my car Insurance. On Sept.4, my bank account was debited for $179.60. This caused an overdraft on my account. I was overcharged $89.30. Now I am being refused my money back. My agent claimed that the money was refunded back in my old bank account.

Began State Farm In Drive Program in good faith which relates not only to given terms but includes implied terms so that the recipient of services is not deprived of reasonable expectations. The program begins when the package is mailed, NOT when the unit is put into the OBD port. Delayed receipt of driving information meant payment of another 3 months. Calculation of premiums meant initial reduction of 3.78% NOT 5% as promised. Email calculating reductions are NOT transparent to the consumer. Expectation is reduction in premium. Agent stated that is was feasible rates were at the lowest possible. Requested feedback which was never obtained despite repeated phone calls. Receipt of 6 month premium (payment can be done every 3 months) verified lack of discount. Again, no explanation offered or obtained.

@StateFarm I love my local agents! They go above and beyond to help people. That being said, the process of dealing with the State Farm claims people has been a complete nightmare! This was the first actual accident that I had ever been involved in. I was on my way to work on I-85 south nearing the Kia exit, exit 6. I was at the end of a line of cars in the passing lane. All of a sudden, a reddish/maroon older model explorer vehicle in the right hand lane sped up and came completely toward me in my lane. I tried moving over, but they came so quickly that I had to go all the way out of my lane. I thought that they tipped me and found some evidence of such on the right side of the car.

A SF policy holder backed into me at a convenience store. I reported it to SF and everyone was so nice and "helpful". It took almost a month to get anywhere and I done all the leg work. They won't reimburse me for out of pocket expenses unless I provide a lot of proof and receipts to back it up. One person who I hired to take me to drs office has moved out of the area and I can't get a receipt from him. I had the convenience store make me a copy of their security footage to finally get them to fix my car. My out of pocket expenses were only $270.81. I would not recommend this company to anyone. I'll take the out of pocket loss.