State Farm Car Insurance Reviews

Now I don't know how to get my information scrubbed from the State Farm site. Could you imagine if I were letting him quote for one of their financial programs not just insurance? He would have even more information to share with other people. I am sorry but I don't trust State Farm and will tell everyone I know, “Run if approached by State Farm.” I also understand State Farm probably does not encourage this type of behavior. However (this part is second hand), the actual agent was standing next to him when he was discussing my quote with my co-worker. So I don't think this particular agent discourages this behavior either. Unbelievable, they allow such behavior with their personal account representatives. But I realize now I should have expected such behavior from an individual who is willing to walk off a job like he did. I will certainly be protecting my information going forward so that I don't end up in this situation again.

I have paid out so much money to State Farm throughout the 42 years. I have been a loyal customer (though I don't know why now). I paid tough premium rates when my 3 boys started driving at age 16 and watched my premiums increase every time there was a minor fender-bender so they wouldn't have to shell out a dime. This is totally a racket. I guess I've been a bit naive. Part of ObamaCare was to 'reign in' the crooks in the medical insurance industry. We need something similar for the car insurance industry as well.

Some folks at State Farm are raking in bonuses when they drop their 'loyal customers' after bleeding them dry. It is probably easier and cheaper to purchase, use and sell guns in this country than to drive a vehicle. What gives? Any insight would be appreciated. Oh, and State Farm has the nerve at the same time to mail my 24 year old son at my house an invitation to join the State Farm family for all of his insurance needs. Are they crazy?

March 2, the property he was renting was destroyed in a fire. When he called for a claim, he was told there was no coverage. I requested a meeting with Dave ** to discuss the misunderstanding. He was very condescending, arrogant and disrespectful. He kept reminding us that he has been in the business for 38 years and why would we think he had coverage without actually making a payment. I stated there were numerous instances where I didn't have to make an immediate payment because it was billed. He was very argumentative and asked me for examples. My son was very upset having just survived the fire and being treated like this. My son told him he was being disrespectful and he did use some swear words. Instead of Mr. ** taking into the account the trauma my son had just gone through, he stated that my son talking like that showed his intelligence. I asked him if we could play the voicemail message to show why we had the misunderstanding and he responded, “If it makes you feel better.”

I asked why wouldn't they follow up with a phone call if they had not heard from my son for 2 weeks. He responded they don't follow up with people who inquired about rental insurance. I took that to mean he doesn't value their business and certainly didn't value our business as long term customers. Not one time did he express sympathy or concern for my son surviving the fire.

Instead, I was holding and holding; then someone answered and I asked if they were in Manitowoc and she said Bloomington. I don't have a lot of time to explain how upset I was, as Steve Ford Agency sent me (3) three mailings about checking out their coverage. The Bloomington customer service rep and Ms. Amy, the manager, kept repeating, "I understand. I understand." And finally I said, "No, you do not understand." They didn't know if the agency would be open or not. Maybe they are closed for Pres. Day. Maybe they didn't flip their telephone to local office answering. These explanations were repeated over and over again, with absolutely no resolutions.

I concluded the 25-minute call by saying, "Make sure Steve Ford Agency does not contact me in anyway and to take me off their mailing list." I also asked a complaint be submitted about the Steve Ford Agency's lack of customer service and, additionally, about the original person who answered the telephone call at corporate headquarters. She was of no help whatsoever! Ms. Amy advised me that she would talk with her supervisor and review the conversation if indeed it was recorded. My rating on my experience with State Farm Insurance is very unprofessional.

I complained to the NYS Department of Insurance. The State Farm responded to my complaint on October 29, 2012, the day of the very big storm in the northeast region (Sandy). On that date, I suppose they had nothing else to do but to respond to the Department of Insurance with all lies, except telling them that they cancelled both my auto and my home owners policy (on the day of the storm). And with no reason, except the lies that they made up, they would not let me speak to anyone about it; they would just hang up on me. I never heard of an insurance company hanging up on anyone; they are worse than children. They take my money and my time, and then they literally beat me up. If I don't let them, they say that I'm not respectful. I can't even begin to tell you what a horrible, unethical, miserable group of people they are; whoever they are.

Then they reinstated 4 months later, raised my premium, and doubled it again for a minor parking lot accident that was not my fault. They have falsely reported to the credit bureaus and to the clue reports or driving reports. They tell me that there is no agent, and I have to deal with their Operations Center; who only hangs up on me when I would call them. They lied to the Department of Insurance and perhaps, they are the ones to blame in the first place, along with the rating agencies. But whatever they did to me, and continue to do, they could even be considered criminals. I paid them their premium after the storm; without even reporting a claim, they wouldn't allow me to. They turn around and cancelled my policy even after I paid them their exorbitant and unjust rates. They said that I told them to cancel my policy, which is why they didn't send any notice or give any reason.

I most certainly did not cancel my policy. I wouldn't have paid them if I meant to cancel; I did not cancel my own policy. They totally lied about everything and the NYS Department of Insurance has done nothing to rectify any of it. They are also too busy trying to find a reason or excuse for State Farm so that they can come back to me and tell me, again, that they can do anything that they want to do. The New York governor even issued a special rule during the big storm in October stating that the insurance companies cannot take any actions against anyone’s policy in the regions affected; and that was for 3 months after the storm. They cancelled my policy a month after the storm, and after I paid them their increased unjustified rates, without notice or reason except to say that I cancelled my own policy. Even after the storm, they were right there on me, seemingly so.

They are stalking, discriminating, directly, and intentionally causing me worse problems. These are hate crimes, if nothing else. I would press criminal charges, but I do not even know who to press them against; the original agent? I don't even know. But whoever is causing these problems belongs in a place worse than the jail for what they are doing. I am not getting any help from anyone. This is just a tiny example of what I have had to deal with. It is a good example of a sick person who has nothing better to do but to make things difficult for me; which could also stem from the mailing address that I provided. Usually, someone gets insurance for protection. In this case, they just take the money and spit on me. All of this may not sound like a big problem, but like I've mentioned, this is the very, very least of it; just a tiny example.

The insurance company was not allowed to cancel anyone’s policy for 3 months after the super storm in October 2012, no matter what. Not only did they cancel my policy for no reason, they also took a great deal of money from me first, and didn't even allow me to call or report anything during the storm; and I was still covered then. Like I said in the last report, words cannot even explain what they have done and continue to do to me. I hate to use these terms, but it is very close to attempted murder, with no exaggeration. I have tried to contact the police, but they are just as threatening to me and do absolutely nothing to help; which probably means that they are involved as well. I don't want to get too far-fetched, but no one should make anyone and put anyone through what I have been forced to deal with. I don't think that what I have written is too far-fetched either.

To have people call me and leave me messages, in tones in which they have been left, is inexplicable; and not even infuriating. Most likely, it could stem from someone who once thought that he owned me, or that he could abuse me the way that he did and has. I shouldn't have to rack my brains trying to figure it out. I should not be having any problems, and it is only others that cause the problems for me; they stomp all over me, as if they think they know me when they most certainly do not. Like I said, they belong in jail for what they have done to me and for what they continue to do. Jail would be too good for them. After the storm, they let up for about a day and then they reverted back to whatever they were doing to me before the storm. They blamed everything on me - all their claims and all their problems; all on me.

Suing would not even rectify what they've done. State Farm has over 40 million customers; 40 million. And they are directly attacking me. I even spoke to someone and said that I was someone else. They were going off on my name; they knew my name. Does everyone at State Farm know my name, even the executive customer service office? They were probably the reason for all of this; again, with no clue as to why. They passed a memo throughout their whole company with my name on it, slandering me and making up all sorts of things, to say the least; and again, with no reason. If there is a reason, they would not divulge anything about it; it’s all behind my back.

They are a multi-billion dollar company, and they have nothing better to do, or any other way to run their business, but to blame everything on me and do what they've done to me. I have no idea who is responsible for that. Well, I have documentation and everything to back up everything that I've written. Anything that they can present, I can more than refute and prove how wrong they are. Saying that they are wrong, like I've said, is an understatement. And like I've said again, words cannot even begin to explain what State Farm has done; whatever or whoever is responsible has done and continue to do. I have the option to add documents but there are too many to attach; whatever I would attach would not even begin to explain what they've done and are doing.

State Farm failed to remove her. Not only did they fail to remove her, but my insurance has increased. So I've been on the phone for over an hour this morning trying to figure out what is going on. One online rep said, "Ma'am, this takes time." My thoughts: Well it didn't take time to increase my rate. Today, my agent, who I corresponded with through email 3 weeks ago, said he needs my daughter's new insurance paperwork in order to remove her from my account. He failed to let me know any of this. I would not have known if I had not decided to check online to see if she had been removed. Don't bother calling the 1-800 number. They can do nothing for you.

Well, my neurologist is an IME and this is what he told me. They sent the doctor a separate form to fill out to say that there is nothing wrong with you and then State Farm pays that doctor a nice chunk of change. Meanwhile, my whole life has changed. I still have to see a neurologist and go to a pain management clinic and I can't afford to go to PT. I did have good credit until this accident. This is why State Farm had to do a commercial about you can't believe everything you hear on the internet.

Well, State Farm, there goes another lie. I hope that State Farm members read this and drop them because Heaven forbid you should be in an accident that was no fault of your own. Please forgive me if everything is not spelled correctly or words may be skipped that's part of my brain injury. This accident happened two years ago in Michigan and the adjuster I had to deal with has a reputation as being a witch which I am using a better word than the people I met that had her and are still going through hell. I pray everyday for this lady because I know she'll have a higher power to answer to.

My daughter, 3 years old, was in her car seat, buckled in and was thrown up between the two front seats. I was thrown into the front windshield and broke the windshield with my head. My husband was thrown also. We were slammed into a car in front of us. If my two older kids were with us, they would have been dead. This lady come to find out was in her 6th accident involving a cell phone; she still has insurance and a license. My van was totaled. State Farm didn't even want to give me enough to get a new vehicle or pay medical expenses. Never again and every chance I get, I’ll boycott them.

I have tried to settle the claim with them but the offer I have received is so ridiculously low I turned it down. To summarize, they basically have me in a headlock. They won't pay the $5,000 owed to my medical providers and some of the bills are over a year old. I can't seek the additional medical treatment I need as the original bills remain unpaid. I won't settle until they make an offer that covers my outstanding medical bills and covers me for my time and expenses incurred in the several months I received medical care as well as my pain and suffering. I had to quit my golf league in the summer and my bowling league during the winter months because of my injuries. State Farm has not taken care of me and will not negotiate in good faith.

If I would have been pulled over, I would have been screwed! They said they emailed me. The joke's on them because I don't delete any mail and nothing was sent. Then they said they left voice mails. I do check though and if I would have known my insurance was dropped, I would not be driving for 6 months without it! And I love how nothing came in the mail either. They are horrible lying **. My fiance is now dropping his truck insurance along with his boat insurance and they can say goodbye! Overall, it was a bad experience and an unorganized company! Warning: Stay away from State Farm!

I have spoken to State Farm customers who have been in similar accidents where the other party has been at fault and they have been made whole soon after the claim was lodged, so I do not understand what is different in my case. I even emailed the CEO/President of State Farm, Ed Rust, and that went nowhere fast. All in all, State Farm are not living up to their motto of being a 'Good Neighbor' and quite frankly I can't understand their position at all if they wish to provide customer satisfaction and maintain goodwill.

I was at a complete stop, waiting for an oncoming car to pass so that I could make a left hand turn into a parking lot, and was hit from behind by a distracted 17-year old driving a full size GMC truck doing 45mph. My vehicle sustained $8,000.00 in damage. I sustained a concussion, a labral tear in my right shoulder, central disc herniations at C4-5 and C5-6, along with disc herniations at L5-S1. To correct these injuries, I will require an anterior cervical discectomy and fusion at C4-5 and C5-6, as well as either a microlumbar discectomy at L5-S1 on the left and/or possibly anterior posterior spine reconstruction at L5-S1.

My uninsured motorist coverage was $100,000.00. My current medical expenses to date, excluding these surgeries, are $28,764.63. I have spent the last two years fighting for the coverage limits of $100,000.00 that I have paid my monthly premiums on to State Farm for the last 16 years - on time, every month. I have never had a ticket, never had an accident, and never filed a claim. The estimated cost of the surgeries is $211,900.00.

Mark **, the attorney for State Farm, claims that I suffered a lumbar strain as a result of this accident; and even more disturbing is the fact that he stated under oath that it is his opinion that I will never have the surgery because I am dying of breast cancer. Well, let me tell you. I am not going through the hell of chemotherapy, affectionately known as "red death," a double mastectomy, and 25 doses of radiation for any other reason than to live! How this man can look himself in the mirror and be proud of what he does is beyond me, but you can rest assured that I hope he gets everything he deserves in life!

For your information, State Farm and Allstate are two of the worst insurance companies to pay you for any injuries you might sustain in a car accident! We have changed insurance carriers and are getting twice the coverage for half of the premiums we were previously paying. Please pass this along to your friends and let people know what true slugs represent State Farm and get paid to insure that you do not get what is rightfully yours!

Unfortunately, due to 2 intense family sicknesses (one chronic for my now ex-wife, and a fatal prognosis for my now 7-year old son), I had some severe financial setbacks and just bad luck. As the sole care provider of my son, I have been responsible for all his care, chemo and managing his over 70 surgeries. As can be imagined, the costs are incredible in terms of expense, stress and time. The financial stress of having my auto premium go from $70 to $260 a month is hard to adapt to and even harder to reconcile as due to my "risk". I suspect that State Farm is more likely pruning itself of less profitable clients. As result of my recent setbacks, I no longer have multiple cars in the household (divorce). I no longer have HO insurance (lost the home to foreclosure).

I also was unlucky in having 3 claims that were no fault. Each of those claims was not disputed as to being the responsibility of third parties. None the less, State Farm no doubt views the payouts as not particularly profitable. Notwithstanding the fact that other parties either admitted to the liability or there were witnesses to the claim incidents. In closing, I feel it is absolutely predatory for an insurance company to seek only customers that pay dutiful premiums and rarely if ever make a legitimate claim. Unfortunately, due to my financial circumstance, my recent misfortune and perhaps my stubborn disposition, I cannot accept these rate changes without inquiry or challenge. Thank you.

The second thing that happened on 11/30 was that my rental car coverage reached its limit. This was extended to 12/3/2012, which is the date I was informed my claims agent, Lynn **, would be returning to work from her 2-week vacation. To cut a long story short, the rental car issue went to management - a Ms. Liza **. She determined that as the policy limits was reached, they would have no more involvement in paying for the rental car.

Bottom line, State Farm totally disregards their customers. I have been with them for almost 20 years. This is my first claim. I am in a situation out of my control that I hire State Farm to deal with. Despite not dealing with the problem, their answer to their failures is to say time has lapsed so it is now the customer's problem, thank you for paying your premiums on time all these years, goodbye. I would have been better off self-insuring than paying these **. If the state is going to require citizens to have insurance, why don't they police these cowboys? Well, I didn't go to law school to put up with hacks like this. I am preparing a lawsuit, which will demand much more than the cost of a rental car. If you are not a lawyer, get one before going anywhere near this company.

This is a lie and fraudulent behavior. I want the record set right. I want my insurance file corrected. I am not giving up. I have many other complaints with the California, Maryland State Farm company but I'm just too angry to discuss this (that) matter further. I have always liked State Farm until I needed to actually use them. If I have reached your headquarters office, I'm being told that it's you guys playing me like a yo-yo. Thank you.

I asked if this claim would affect my insurance, the response from the agent and the adjuster was, "You have been a good policy holder for years, State Farm doesn't want to lose a customer like you; no it will not affect your status with State Farm." I am now looking to take my life, car and homeowner's out of State Farm's hands. Like a good neighbor, State Farm will screw you at the first chance they get.

We are now in the process of suing the woman at fault and the DA told us that we have a solid case. To make matters worse, every agent we spoke with at State Farm was terribly rude and knew very little about our case. This whole process has been a nightmare and we are in the process of switching from this horrible company performing organized crime. State Farm is fine as long as you never have an accident.

Anyway, on Oct. 31, my daughter was in an accident. State Farm says I have no insurance - I have no insurance because they never processed my payment. Their reasoning is because they said they gave me notice by mail - one letter. They are not taking any responsibility for their representative not doing her job. I am at a loss for words. I am a single mom that works full-time and I attend school part-time. Just recently, I started also working another part-time job. They plan on going after me to pay for the damages. I told State Farm that I hope they feel good about doing this and not taking responsibility for their mistake. All they could tell me over and over is "You should have opened your mail and you should have checked on it." I don't understand why it is my job to make sure they do their job? Is that not what we pay them for? Is State Farm a company that does not take ownership when they make errors? They just look for any loophole to make you at fault?

The agent, Greyling **, was supposed to call me back & never did. So, I went into the office & spoke with him. He didn't even bother to tell me, "take a seat," or "come in my office," nothing. He spoke to me in the front door telling me to get my ticket fixed so that my insurance can be lowered. Then, he opened the door so I could leave his office. I am still upset of the fact that he had the nerve to kick me out. I just want to say State Farm is horrible, horrible & horrible.

I immediately faxed over the report and received confirmation that it was received. This happened on a Friday, so I called back on Tuesday to see how much longer it would be (since it was about a month at this point) and was told that no fax had been received; they offered no explanation as to why. (This concerns me in and of itself, as my address, driver’s license number, etc., were in the police report, which is now lost). I then spoke with a representative who said that she would email me a secured link to email the police report to. I confirmed the email address multiple times; however, I never received an email from her/State Farm. I called back the next day, and a representative who sounded extremely annoyed stated, "Oh, we have the police report now. We're working on it." She did not say if they had found my fax or if they had finally been able to get it on their own. (This also annoys me because I went to the police station on my lunch hour and paid for a police report.)

Now, it will take an additional 14 days to get any sort of answer, as that is how long the uninsured party has to respond to their request. What this means is it will be 2 months since the accident took place that I am able to get my car fixed. I have been completely disappointed in my experience with State Farm. They not only made me feel like a nuisance the entire way through, but they also made me lose faith completely in their company. Not once did State Farm offer any empathy/concern/apology that I had been in a car accident that damaged my car and was 100% not my fault, that they had lost my documents, that I have been driving with a damaged car for coming up on two months, or that they have never once contacted me to let me know what was going on.

I had a water line break under the driveway, water everywhere. I called Chuck (State Farm agent). They outright turned me away stating that I was not covered. The damage was overwhelming to say the least. That was in December of 2007. In 2010, I came home one evening and I had a theft. This was a shock to me as I never had this happen before in my lifetime. In 2012, I had a water leak. If I had known that State Farm would leave me out in the cold like this, I would have cancelled the policy. So now State Farm outright refused to reinstate my policy.

After seventeen long years, where is Customers for life? I called Chuck. He was very rude. He spoke to me with no compassion. He frankly told me about myself and than hang up on me. Who does this to a customer? State Farm, so okay, here I go again. Chuck had my payments higher than the car payment. When I asked him about this, he mentioned something about the car having been in an accident. I explained to him that I had just purchased the car. I had only had it less than a week. He couldn't care less about what I was saying. He used and held that against me.

So yes sir, I was truly angry. You would think that this was all his money. Out of all of this, State Farm paid less than $7,000. The way I was treated, you would have thought they paid me over $100,000 and to add salt to the wound, when I called to appeal this, they had a man call me. His name was Tim **. Oh, my God, he was just as worst as Chuck ** (Guess road). He had the nerve to lie on me about me and when I tried to correct this (how did they ever become agents, no customer skill whatsoever), they were trying to make it harder for me to get any insurance. They also has falsified information about me to make it harder for me, saying that in 1996 I made claim of theft. That was not paid; that is an outright lie.

Chuck should be ashamed of himself. They should change the name to Snake Farm, since they are always trying to destroy you. God, please turn this around, back onto State Farm agents like Chuck and Tim **. Okay, cancel my policy if you will but you do not have to lie about me. I may be going too far, but I'm going to the street and anywhere else to tell everyone about how State Farm and their mistreating of valuable customers. They have never been a good neighbor. They are your worst nightmare, and always have an excuse (liars), treat you like you are a nobody. Tim also said to me that they have had customers for over thirty years who had never filed a claim. So what does that have to do with me? He's just letting me know that if they do, they will be cancelled.

The insurance commission should investigate State Farm and their practices, for God's sake. Please listen to the customers because without us, you have no business. We are the force behind them and they need to know what happens to an agent who may have some misfortune in their life and may have more than one or two claims. I wish no harm. What goes around come around, Chuck **. Listen to your customers, stop thinking that you are God. You are so ungrateful to your faithful customers.

Once again, I called and presently I am dealing with Susan; and quite frankly, my plan is to cancel my auto insurance with State Farm, because I seem to have been taken advantage of. My payment is due to come out on 9/28, and I am going to my Credit Union to see what I have to do to not allow the payment. I expect a full refund of what I have been overcharged. I do not want a credit to my account; I want my damn money back. I am not sure what is going on in Jeremy's office, but in my opinion, there are a bunch of incompetent people employed there.

I spoke with Susan yesterday and was assured I would have an answer today. I am running out of time and seem to get nothing but excuses from anyone I deal with. (or the assurance things have been taken care of when they really have not). I am so disappointed with the service I had gotten from your company, and as soon as I get my auto insurance taken care of, I will move on to my homeowner's (which is also with your company). I sure hope that between the 3 or 4 of you, you do the right thing and refund my money; or I will keep pursuing until I get my money. I guess I expect things need to move a little faster, being I have a disabled husband and am on a fixed income and really cannot afford to piss my money away. Thank you for taking the time to read my complaint.

After they paid the windshield claim, I was informed that they no longer would cover us because I had exceeded the normal amount of claims for an "ideal" State Farm policy holder. I was furious, having paid them over $5000 in premiums for 9 years. With their cost only totaling $950, I could not understand why we were dropped. I called the agent, and he told me that statistically, the fourth claim in the life of a policy holder with State Farm is a "big pay-out claim," and they were not going to be caught on the hook for our potential "fourth" claim. He wasn't nice about it as he felt the need to defend State Farm. I appealed the decision, and was declined coverage again, as the underwriter affirmed State Farm's initial decision to deny my coverage due to claim activity (Note that I only appealed it because the office manager at my agent's office was angry about it as well, and she felt so compelled to call the main office of State Farm, and the underwriter told her to convey the above to me).

Not only did they drop me, but they coded us "high risk", which was going to make my premiums higher for the new coverage at any of the new companies I chose for insurance. I was even more furious at this situation when I was told the above. We were the victims of life situations, and we called our police, State Farm, and instead of helping, they raped, molested, and mutilated us!

Why pay for, and have the law mandate insurance if you're dropped when you use the coverage you pay for? It's the biggest legal scam going. Then, once they've dropped you, they can code you which makes your next policy cost higher. I will never be loyal to any company again because of this incident; I tell everybody I know, and new people I meet about my treatment at State Farm. State Farm gave our 9-year loyalty no consideration. We were a number, and we were judged, and subsequently dropped because of numbers. That's simply unacceptable!

From April to June, I still had to pay the extra amount for an unknown reason in order to keep my insurance active. State Farm owes me a refund of $200 due to their mistakes and it is September and I still haven't received my refund. I should have gotten it in June. I still have no answers as to when I will get my refund and I constantly have to call to try and get a resolution. All I want is my money back that I should have never had to pay! I also had to have a window replaced. I had to call and set it up myself which was okay and I did. Well, the people they chose to fix it broke all the clips in my window and didn't replace it causing my window to crack and be replaced an additional 2 times. Finally, I called State Farm in hopes for them to correct this mess and get my clips, etc. replaced and they refused. I then requested State Farm use a different company on the last install and I set all that up myself and had the clips replaced and etc.

State Farm does nothing correct but take your money out of your account the day it's due. Otherwise nothing else is corrected and nothing else gets resolved unless you push and do it yourself. Even that will take 4 months and counting. I'm a very displeased customer.

When I got the accident report, it said conflicting stories about what happened. The girl lied to the officer and said that I was in her lane, but she got a citation for a suspended driver's license. The hummer belonged to her friend, who was insured by State Farm, and he gave her permission to drive his car. State Farm would not admit to liability saying that they were going to believe the woman's story.

My wife does not count as a witness. I said that the car should not have been on the road because of the suspended license. State Farm said a suspended drivers license means nothing, "too bad, we won't assume liability." So to all police officers who give people tickets for suspended driver's license, why bother, according to State Farm, when it means nothing.

The best part is my service records indicate "low compression" at the time the car was compression tested and they also stated my car was "misfiring" and that after 3 oil changes they could not remove the "slush" in the engine. State Farm and my dealership still released the car back to me in this condition. Now, I am being asked to pay for a $12,000 motor and State Farm is telling me that this is Mercedes’ fault for not doing the repair correctly and Mercedes is telling me this is due to "flood water intrusion".

I am at a loss. I can barely afford an attorney and now I have to bear the burden of paying $180.00 weekly for a rental car that I am not even enjoying. State Farm and Mercedes Benz of Miami has completely lost all my trust, period. Being a loyal customer to them for 6 years, this is what I get. Six years isn’t a whole lot but I’ve only been driving for 6 years. This is ridiculous.

I called my agent's office, which no one ever speaks to the agent as they are never in, so I spoke to the representative who I asked to write an appeal form me as my family has been insured with State Farm for over 40 years. I personally have been insured with State Farm for over 29 years with no accidents or tickets on the motorcycle and the company was cancelling based off of a not-at-fault and at-fault accident under $1,000. The representative came back to me several days later and said she won the appeal and they will reinstate in their standard company, but not the mutual company I was currently in. The price difference was supposed to be a $40.00 increase, so I advised to proceed with binding the coverage.

My policy was due to expire on July 23 and when that day passed and I still didn't have a policy or ID card, I called the agent's office. The representative said she forgot to collect the money the last time we talked and so the policy was not reinstated. I was very upset and wanted my policy put back in place as discussed earlier, with the same effective date as the expiration. She later came back to me with an increase of over $200.00 for the renewal. I asked what happened with the quote several weeks back that was a $40.00 increase and I was told that quote was incorrect because she placed the coverage back in Mutual when quoting.

With my back up against the wall, I paid the increase because no other company would go back and issue the policy with the same expiration date. I purchased another policy today from another standard carrier and the difference for one year of coverage is $552.00, with additional coverages State Farm didn't quote. I am looking to move my auto coverage next. I do not need a good neighbor like that in my life and I'm guessing neither do you. Goodbye Snake Farm!

Everyone's worst fear is what I am now dealing with. I had to madly scramble to get insurance because I cancelled my other policy based on the assurances (including an evidence of insurance) they provided. This included having to write a second huge check. What business has that kind of money right now? I still haven't received a refund. I receive promises that it will be processed, but of course no check. I can't talk to anyone but the incompetent or slimy agent who did this. If I try going higher up in the State Farm food chain, I am immediately referred back to the train wreck that did this. They have you by the short hairs and know it. It's obvious by how smug they are.

This insurance agent is either very incompetent or very dishonest because, apparently, All State Farm agents know that they don't write policies for our line of work. Just to test the theory, I called four other State Farm agents and was shut down the minute they ran my license. Every single one of them told me immediately that they don't write my line of work. Since this is standard knowledge, the Department of Insurance confirmed that I should have been notified that they don't cover my line of work the second I provided my license, the second day after I contacted them.

The best part was when the owner of the agency called me at 5:30pm, bristling because "he was working overtime" trying to get the underwriter to change her mind. Newsflash, I didn't want them to change their mind. I wanted him to tear up my check, not deposit it and let me renew my existing policy. Actually, a simple "no" would have been great. This outfit even suggested that I cancel my license so that I would "fit" into their policy. Hello? If I had thought about it, I would have suggested that he give up his license. I especially didn't want a policy that would be questioned the second I called in a claim. Particularly when I already had a policy that covered me adequately.

So, bottom line: I have this hassle and I still can't get my money back on a policy they issued despite a definitive "no" from their underwriter. On the plus side, I am filing a formal complaint with the Department of Insurance and I will take every opportunity to warn people about this tacky business and its practices.

This is the point of meeting with your customers to make changes and also to address their concerns. This staff member and others in his office have been talking to me in a rudely manner for years and I hardly get a chance to talk one on one with my agent. They always say he is not there or some other excuse. I lost a lot of money with paying for something that never covered me fully and his office never even asked how I was doing. **’s tone of voice on the phone is rude, etc. I refuse to pay people who treat me like that and I decided to spread the word to others on their unprofessionalism and sarcastic and rudely ways of this office in particular. I was going to cancel all together but after talking with another agent and his office with State farm, I knew I should keep my benefits and I should just get a new agent and staff.

I refuse to be treated this way and I don't believe that particular office on 2500 W Dublin Granville Road had ever had my best interest at heart and I no longer want them representing me and I don't want others to get treated this way. I can never get a straight answer and be careful of the insurance you are seeking. Don't let them tell you what you want, do your homework. It’s your money and we are why they are there in the first place, my soon to be ex-agent and his staff still don't get it. Not a care in **’s voice, no feeling whatsoever and oh, I must throw this in. I finally arranged a meeting with my agent for this Friday at 10 am since I never met him in like 12 years or ever.

I just received an email from ** again saying since my agent needs to come over to my condo anyhow for an inspection, they decided to cancel my meeting for Friday and decided to do the meeting at my condo that day instead, never asking me or considering my feelings or plans because that office thinks they can do whatever they want. I'm just sick of them and done with them. I am staying with State Farm for now and I will be contacting another source, but I am done with that office in particular.

After calling State Farm and asking why we were not notified that our registration was suspended, they couldn't tell me. So, we had to wait out the suspension and when we register the car, we have to send a copy to them of the suspension so they will make an adjustment on our insurance that was already paid. My premium was due on July 6th but with the way the economy is, I couldn't pay half on that $1071.46 but send a payment of $179.50 to do monthly installments, in which they cashed the check. So, I thought everything was okay until I received a letter on July 27, 2012 with the refund of the $179.50 and I was told to pay either the $538.73 or the total balance of $1071.46. I deposited the check and issued my credit card number for payment. As of today, August 10th, I checked my credit card to make sure the payment was taken out and it wasn't. I called them right away and asked if they received my payment. They said no. I told them that I sent the information over a week ago with the letter stating that I had to pay half to keep my policy current and they told me it was cancelled on July 6. But how can that be if they deposited my check for the $179.50? That means they accepted it.

The letter didn't state that I had no insurance. So as I am speaking to Ellen, she told me very rudely that they sent a letter and they emailed and texted me about it. I asked, "What email add did you send it to?" She said she didn't have that information in front of her, but she did have the information that my policy was cancelled. I asked her what number did they text to. She repeated my home number but the last time I checked, I don't get texts to my landline house number. So who is ** who? They are not doing their jobs as agents. All they want is the money and not to do anything for it. So with that, I called Geico, had them give me a great quote and I took it. Sorry I had to waste so much of my money on a company that doesn't care.

I accept responsibility for those accidents and was so disappointed in myself but what could I do. I took a defensive driving class on my own for which State Farm gives no credit and vowed to never back up in any parking garage again and to never take my eyes off the person in front of me until I know for certain they are gone. My 18-year-old son started driving two years ago and last February while driving down an interstate during rainy weather, the driver in front of him pulled out of the lane unexpectedly revealing traffic was at a dead stop. My son stepped on his brake but because the road was wet, he skidded to the left staying in his own lane but the nose of his car went onto the shoulder of the road. He came to a complete stop but then was struck in the driver's side by the guy behind him. For some crazy reason, the officer gave my son the ticket but SF said it wasn't his fault and sent me the law that stated the person behind you has to be vigilant.

The guy now claims that my son hit him after hitting the embankment first and of course, the two insurance companies are going to fight it out. State Farm sent me a letter this week informing us we were not being renewed because of my two prior accidents and my son's accident. This was my son's first incident. He had no tickets, he's an honors student who attends an arts school, who did their steer clear program, and took the same defensive driving class I took, in addition to taking driver's education. 28 years of loyalty and paying to this company and having paid so much more than we have taken and this is how State Farm treats us. We have perfect credit rating and steady jobs in this crazy economy and this is how we are treated when we need our insurance company the most. Well, let me just say we don't want State Farm. To be honest, the few claims we have had were not handled well.

Years ago, my car was stolen and when I got it back, SF refused to pay for about $1000 of the damage stating it was old damage due to rust. The car was left in exceptionally rainy weather - windows open for almost a month before they found it. It was not old damage and they had pictures of the car that they took which indicated it was in pristine condition. Then there was the time when SF told me that my comprehension did not cover the bad gasoline that ruined my car so I paid for it and found out later that the girl at the office was new and didn't know. SF didn't pay me back all of the money because it was in hindsight so I was out about $200. Oh yes, even though SF said my son was not in the wrong, they still made me pay my deductible for getting the car fixed and are telling me it may take a year to get it back.

So, I called Farmer's Insurance yesterday and learned I can get insurance for $100 less a month - yes, $100 less a month for the exact same coverage. I don't know how Farmer's service is but perhaps this was kismet and it was time to say goodbye to State Farm. Just say a prayer that the creep who hit my son is proven to be the creep he is and justice prevails.

Then starting in March, I added a new car because I needed work on my primary car and I still needed a car so I bought another one for a limited time only and this is where it gets messy. In March 2012, I paid $411.73 and then added rental's insurance. In April 2012, I paid $336.16. I cancelled the second car. What really happened is that they didn't cancel it, they suspended it. After arguing with State Farm about getting the car cancelled for months, it was finally cancelled. July's bill showed it was cancelled. In May 2012, I paid $201.59. State Farm cancelled my primary car. Yup, that's right, they cancelled my primary car's insurance without me asking. I'm not really sure, to be honest, how long I was actually driving without insurance due to State Farm's fault. In June 2012, I paid nothing because the amount I paid for May's insurance was refunded back to me.

In July, I paid $269.07. Then they gave me a refund of $124.16 for the old car that was supposed to be cancelled back in April and told me I owe $440.43 for the difference in the premium from the effective date change and it would be spread over 3 bills because of the muti-car discount still added when the car was suspended. Now for August, it's $318.49. For August, I should be only paying $203.58 a month. Now, why the hell should I be paying back $440.43 when I asked to have the car cancelled since I didn't need it anymore and gave it to my mother and did not ask for my primary car to be cancelled? It took months of arguing with my agents about getting this cancelled. I should not have to pay this amount due to State Farm's fault. I have called the corporate office about it and they wouldn't do anything and sent me to Billing and to find out that the person I have been dealing with since I got insurance (who knew everything that was going on) no longer works there. That's just great. Let's say I'm not a happy customer and getting screwed over big time.

I have contacted my new agent Tony ** and he felt that I was paying too much as well. When he contacted the underwriter, he was told that there is nothing they can do because I am part of the old pricing scale and basically, my rates will only continue to escalate. The only thing I will regain is the safe driver discount when the 2nd accident reaches the 3-year mark. Even without the accidents, I was already being overcharged significantly according to Mr. **, who said "This makes no sense." I honestly do not understand how they can mistreat a loyal policy holder like this. They have honestly been making advantage of me for years and I was unaware of it. I am at a loss of what to do! All I can say is buyer beware. State Farm Insurance is not an honest company and does not value your business!

The claims agent denied the claims, saying the force of the truck hitting my car in the side did not cause the bent tie rods. I told him the force of the blow was huge and threw me and the car against the adjacent building, crushing both doors. I also told him the car had not been in any other accident. I hadn't so much as hit a pothole in the intervening time.

The additional bill was $817, which is not much compared to what I spend with these guys every year. Their adjuster was rude. Worse, his understanding of physics left much to be desired. I'm sure these guys and gals are trained to use any chance they get to deny a claim. This one was pretty simple. Huge truck smashes into vehicle, causing unibody damage, nearly totaling the vehicle. Tie rods are bent in opposite directions - meaning, the vehicle experienced a compressive force from the left and the right. The only way this could have happened was from the truck hitting me and slamming me into a building. End of story. These guys are weasels. I've cancelled all my policies with them and encourage you to do the same.

They will have no problem cutting you a check for $1300.00 when it takes almost $8k to fix, and they bring in some PDR (paintless dent removal or pathetic dent repair) specialists from Arkansas to get high in your parking lot and tear up my customers' cars with no regrets or warranties of any kind. And then when it pulls paint off your **, they pack up and leave and the manager Mike at State Farm sends up an independent appraiser from New Orleans, LA who doesn't even work for State Farm. And the adjuster said the only reason he's here is for the money and that he gets to go back home and not deal with customers. State Farm likes it that way, so they don't have to employ anybody who's out of work in our region.

I have an adjustor who used to be a bodyman or so he thinks he was. He writes estimates for his friends and fixes their cars in his garage. Talk about conflict of interest, the manager has been notified and he either don't care or is on the take, or helping his adjuster in the garage, because I'm sure he used to do a little bodywork too.

What I need are names and paperwork. No hearsay or false accusations for a huge class action lawsuit. I'm getting ready to file my fax. Make no mistake if you send it, and we win, you will receive an equal slice of the pie. I have never sued before, so I need your help so my lawyers can do this, and it is of no cost to you. You have my word that you will receive compensation if we win, because after all, like a great neighbor, I am here. I'm not like a good neighbor I will ** you like State Farm.

Now, I have a car I would never ever have purchased. I changed insurance companies before the repairs were completed. I sent them my premiums on time for 25 years to protect my assets. Not because I was concerned about their profit margin. I obviously did not have any value to them as a customer. I have had several mechanics look at it. Every single shop asks me why the car was fixed. They all say they have never seen a vehicle that had been that badly damaged gets fixed. I have several estimates that say the vehicle is now worth about half of what I paid for it 4 months before the accident. The mechanics are always really helpful until State Farms calls them, then the mechanics won't return my calls.

I am trying to pursue a diminished value claim in small claims court against the other driver. I figured small claims would be the fastest and easiest way to resolve the loss in value to my vehicle. I most likely will lose this battle because State Farm is providing the woman that caused the accident with a lawyer. While I have limited financial resources so I must represent myself. Again showing me the value I had to State Farm as a customer. It does not seem right that I did not cause the accident but State Farm has decided that I must bear the financial burden while she walks out of court laughing with a smile on her face.

When I was getting out of my vehicle, the claim adjuster immediately told me that the windshield crack and permanent white dots that my windshield had were old and that I could not claim them as "hail damage". This comment sparked a discussion of me stating "Yes, the windshield was broken before but not as broken as it is right now. As it is, I have to replace it immediately." He was arrogant/irritated. I responded that if he told me that my windshield was not going to be replaced due to it being broken prior to hail storm, I could understand that, but not to tell me those permanent white dots and the increase in the size of the crack was not due to hail. He stated that a lot of people were trying to get their cars fixed with the excuse of hail. We engaged in a heated argument and I left without accepting the claim.

I called customer service to complain. I stated I pay $10,000 per year for home and vehicles for peace of mind. There are other insurances out there that charge me $5,000 per year or less for exactly the same coverage. When I wanted State Farm to recognize that the windshield was further damaged with hail, I was just requesting the peace of mind that I thought I would have with a "reputable" insurance agency. The windshield costs $180 and State Farm charges me $10,000 instead of the others that charge me $5000. I was not upset for the $180. I was upset because for all these years, I have been paying so much extra money to discover I was enrolled in a lousy insurance company that is telling me that my windshield was not damaged by hail when it happened while I was driving my vehicle.

The manager stated, he had been working for State Farm for 30 years and he had a lot of hail damage experience and that it was very "strange" that down here in the valley, the amount of windshield claims were much higher than in other parts of the United States, that people were trying to claim other damages the vehicles had, into "hail claims". I responded that my co-workers were with other inexpensive insurances paying much less than me and they treated them very well, did not have any problems with their claims, and even had rentals while their cars were fixed. Some cars were even totaled and claims were paid immediately.

The agent proceeded to tell me that hail was "water," could not have damaged my windshield leaving those permanent white spots. I answered him that "water" had a different density and had a factor of velocity added to it. He stated, bottom line, hail does not cause "that" damage. The claims attendant, the manager were rude, racist against the people in the valley, and arrogant.

I feel I have been paying the extra $5,000 per year for a "peace of mind" that never existed. Now I regret having been in State Farm for so many years. I feel I have been throwing my money away. I learned from personal experience, moving to the "lot less expensive" insurance company and looking forward for the customer service they offer.

Fast forward to a couple of weeks and I am now told they are not covering the motor due to damage to the front right door which happened two years ago. I didn't give it much thought because the damage was cosmetic. I spoke to the claim office and to a gentleman named Bill. He proceeded to argue with me as to how it could've stopped working from that damage. I told him it really wouldn't have cost me much to repair it and I would've had it done if it was damaged previously. Seriously, I run a service department. The worst part is that they said the body shop manager (Avi) told them it was unrelated and refused to show them the damaged part. This is a man who has handled multiple claims through Toyota.

Obviously, I called Avi and he told me it was completely untrue. I had him call them and they told him since they aren't speaking to a customer (me), they just didn't want to cover the item. I called back had an argument with Bill and eventually was called back by his supervisor Brandon. He was very nonchalant about it and told me that’s not how they do business, but he offered nothing for my grievances. I've paid for the repairs, but I will make it my personal mission to let everyone know about my treatment by State Farm. I will do my best for any customer to switch from or avoid State Farm at all cost due to their shady way of doing business. I have been in this business for over ten years and never expected them to flat out lie, especially to someone who also handles their claims. This is truly disappointing.

Checking the agency in question, I can't even see what they say is cause for concern - except here's the real concern: they want more money to pay for the misleading ads (you think they would really write Jerry "is your car up a pole again" any policy?). They could've said that with the tornadoes from last year (I'm in Missouri), etc. They needed to recoup losses. I'd have understood that. This, however, is just highway robbery. The "Debacle of Wall Street" comes to Main Street.

As a matter of fact, it goes more like this, "State Farm is gone.®" When you find yourself in an accident and you are insured under State Farm, just remember that State Farm is gone. The fact that you have never been involved in an accident before, this does not matter. The fact that you paid extra for stacking coverage does not matter. So in the end, there are just four words, "State Farm is gone.®"

Clearly, this was not the case. Did I also mention that I had been a loyal SF Insurance customer for 14 years and always paid on time? This was fraud in the inducement at best and I plan on contacting an attorney regarding their predatory lending practices and would like to know how this woman can sleep at night. Beware the shady ** named Danielle at Tim **'s office in Egg Harbor Township, NJ. I look forward to seeing her and Tim in court.

I was with my prior insurance company for the past five years since relocating to Missouri. My husband and I both have excellent driving records, no accidents or tickets. My husband and I have been married for 10 years. We are one, so what difference does it make whether he was listed on the policy?

Truth is the staff who answers the phone is extremely unprofessional, and I really wanted to be with a different agent regardless. After an hour, Tony said he would transfer all of my products to Mark ** (the new agent). It turned out that after 3 years, we realized that he did not transfer the life policy. I recently requested again to have it transferred, and they did not process my request. State Farm should really look into how Tony ** and his staff conducts business, as I do not believe that it is in the best interest of State Farm.

After my honorable discharge from the military, I rented a room within her house. Agent Vicki in Murphy sent a letter to my mother, stating that I was not to use her car or else she would be cancelled. I have no points or reprimands against my license, and my mother's policy clearly indicates that any driver over the age of 25 may operate the aforesaid vehicle.

My mother, in her wisdom and respect for her veterans, asked why I had to be the primary driver on her car when I only rent from her. The response was that because I was a 35-year-old unwed male, then they must double her rates. I am gay. I will never marry a female. Aurthur **, my mother's boyfriend is unmarried and 20 years her junior. That fact was never mentioned, even though they have habitated in the same house for five years. This is discrimination and needs to be explained.

At that point, I became angry and requested to speak to a supervisor. This is not the first time she has been rude. I understand that she has a job to do. This does not include calling both my self and my physician as well as ER doctors liars. Not once did she listen! I went so far as to explain what happened and the reason I was turned at an angle. She did not listen and stated that she felt she was being rushed. I then called back and asked for a supervisor. I spoke to a Mr. ** who listened, but by that time I was so upset that I was in tears of frustration. No one seems to care that a child with rheumatoid poly articular arthritis was in the accident. I pray that no one else has to deal with such rudeness and blatant disrespect.

We agreed and your insured Chastity **, Policy number ** called her agent, Tricia ** on the scene and reported the accident. They gave me a claim number, ** and said that claims would follow up. By Monday, 2/27/2012, I had not heard from State Farm's Claims so I called them. The agent from Team 22 said they had to verify the claim with the insured and as yet were not able to contact her. I called again on Thursday March 1, 2012. They had contacted her and she told them that I had come into her lane. As a result, they were not legally liable. I then gave the State Farm Clams the name of the witness on the scene: Marvin **, Fleet Manager of Davis Chevrolet, ** Ext. **.

On March 6, 2012, they said they talked to the witness and said he did not see the actual impact. He looked up after hearing the crash. On that basis, they had to deny the claim. The witness did see that the insured was attempting to go straight from a left turn only lane and he pointed out to her that she was in a left turn only lane. We did not move the vehicles until he (the witness) helped direct traffic around us so we could pull into the driveway. At the point where our cars stopped, she was beyond the point to turn from her left lane only, turn lane.

Today March 6, 2012 they denied claim because (witness did not see impact.) What kind of investigation did the claims department make? Clearly, this is an attempt to avoid responsibility for the accident. I will continue to pursue this issue until justice is served.

With written statements and pictures showing I’m not at fault, they won’t even look at them. They won’t even investigate what happened and won’t even make a phone call to the property management. They only want more money. I could not get help so I went to the office where I purchased my insurance and spoke with my agent. She told me she would not do anything except file a claim and told me that she no longer wanted to continue our relationship. Two days after an auto accident, never filed a claim and she has the nerve to say she no longer wants to continue business because I’m trying to get her to do her job. Do not sign up with State Farm. They are insane thieves.

I have not driven now for almost five years); nerve damage in my right leg in which I always have pain/take prescription pain meds; nerve damage to the middle digit on my right hand (I am right-handed); sleep problems. I don't sleep unless I take a script sleep pill and that doesn't always work. I have 1-2 nights/week when I don't sleep. I get constant bad brain days, where I cannot think enough to even form sentences to make a conversation. I don't feel well at all so I don't talk, go anywhere (assuming I'd have a ride), answer the phone. I do nothing. It's very hard to explain.

It is a very dark, lonely place to be in when this happens and it happens on average at least 1 to 2 times per week. It's like everything leaves my mind and there is nothing there. I'm there physically but not there mentally. My doctor wanted to get me into physical and other therapies as soon as possible but State Farm wouldn't authorize it. The doctor insisted I go and stated that the longer I am made to wait, the less chance of recovery. My husband obtained an attorney just to get me into therapy. It was somewhere around three months post accident that I was finally able to start, which consisted of physical, cognitive and speech. I completed two rounds of PT at two different times, the last being hooked up to a new computer program that measures the amount of imbalance. It showed I was markedly off balance (or severely, I can't remember the exact term). The therapist said the therapy would not improve my balance and I was more than likely not going to get better. I have what I'm going to have.

As far as the bad brain days, they think what happens is the brain is working so hard to keep the basic life functions going (breathing, operating the organs/functions, etc) that it can't also maintain all the mental aspects. I lost my business, as it was a service oriented business and now use a cane to walk. State Farm now offers me a settlement amount that is laughable. I'm not in this to get rich. I just want enough to be able to pay the bills for whatever the rest of my lifespan might be. I am not the same. Life is not the same. I am not okay. Is there anyone out there who can make this insurance company responsible, accountable and take care of their clients?

How long are they going to get away with such shameful treatment of their customers? Why are they being allowed to get away with this? I've been a customer for 32 years! Is this what I deserve? Does anyone have the intestinal fortitude to do what is right? I'm going to the newspapers and press if they don't do right by me. I am told by attorneys they litigate everything and spend more money doing so than taking care of their clients. Does this sound like normal human behavior to anyone? Does this sound like good business practice to anyone? Had I run my business this way, I'd have been out of business shortly after starting. So why are they treated differently? Who calls them on their wrongdoing? Who is their watchdog? Or does nobody really care?

I am very displeased about the time that has lapsed. It has been nine days and we still don't know when we will get our car. I would think that your company would have more respect for their customers than this. The least I deserve for time the adjuster/agent has allowed to go by is a car so that I am able to independently go through errands, etc. I appreciate your looking into this and would certainly appreciate you looking into a replacement vehicle since there is not an end in sight for my vehicle to be repaired.

We also recently turned in a claim to them about our roof needing replacement after a major wind storm. They sent an adjuster out who told us our roof is not missing enough shingle to replace. There is exposed tar paper and shingles all over our yard literally. We had to get 5 quotes from roofers before they would even consider coming back out for us to dispute their denial. All 5 roofers told us it was a bad roof. Too many shingles are missing and it is not rated for our area. We turned in our 5 quotes and requested a different adjuster be sent out. They reviewed the quotes and sent the same adjuster who again told us he would not pay for our roof.

We as clients should not have to furnish 5 quotes to fix our home that obviously needs repair. But a non client turns in an exorbitant quote to fix something and they only have to have 1 quote. This is ludicrous. This company should not even be in business. We plan to switch companies today and tell everyone we know how ridiculous this company treats its clientele.

Not surprisingly, they cannot get a hold of Car A (illegal, fraudulent insurance) and therefore have no one to pay the bills. So, rather than do what car insurance is supposed to do (i.e. protect their client), they've decided to throw me under the bus to avoid costs. Not only is that a ludicrous ignorance of facts, but it's a huge inconvenience to battle. The icing on the cake is that their claims department staff is beyond rude -misrepresenting information to try to bully you into alignment and just flat out being difficult and evasive throughout the process.

If you are unfortunate enough to have their insurance when you get in an accident, take notes on every call you have with them - their staff picks the information they choose to write down, so you may think you've got a case but they'll claim they never knew certain info. Honestly, switch insurances now - State Farm is terrible!

Now, State Farm (Volvo insurance) is refusing to pay my medical damage. They claim that my body damage (both bumpers replaced and new radiator) did not warrant any medical damage. I'm out the cash. My insurance AAA refuses to pay, they say that my coverage does not include this and now my medical Aetna has put a lien on my credit. WTF! I was sitting at a red light and this bimbo hit me. And now I am out of cash!

In August of 2011, I decided that without an agent, I was no longer willing to stick with State Farm. I went into my agency on August 18th of 2011 and asked what I needed to do to cancel my policy. I was told while in the office they would put through a cancellation, and recommended I stay with the company one more month to give myself time to find a new company. That day, August 18th, 2011, I paid my policy through for another month. I received a receipt, which I still have. I paid in cash. I was told my insurance was good through September 29, 2011. I found other insurance within a week of deciding to cancel with State Farm, and verified once again through my Agency that I was insured through September 29, 2011. Based on the information I was given, I had a policy started with the new insurance company on September 27, 2011, with the understanding that I would be considered double insured for a period of two days. Within a couple of weeks of starting with the new insurance company, I was told by the underwriters they were having a hard time obtaining verification of my previous auto insurance and asked that I get a letter of experience from Start Farm.

I contacted my previous agency of State Farm and was faxed a letter of experience that day, stating I was insured continuously from November of 2009 until September 29 of 2011. Last week, I received a certified letter from the DMV stating there was a problem with my insurance coverage from August and September of 2011. State Farm entered into the DMV system that my insurance with State Farm was cancelled on August 20, 2011 due to non payment. Therefore leaving me with a lapse of coverage for 37 days. A lapse of insurance in the State of Nevada is a mandatory registration suspension, in addition to a $500 fine. Until I pay the $500 fine, I cannot drive my vehicle. I have contacted State Farm numerous times to figure out what happened. I have proof through a receipt and a letter of experience issued by State Farm saying I was insured until 9/29/2011. However, the underwriters are claiming according to their system, my insurance was cancelled, and there is nothing they can do to help me. So either State Farm underwriters have made a mistake, or my agency took my cash and never entered it into the system. If the system claimed my policy cancelled in August, why would they issue me a letter of experience stating I was insured through 9/29/2011? I'm now stuck with a $500 fine, $130 of my money stolen, and two fraudulent legal documents issued by State Farm. I either want this situation fixed, or the now $630 they owe me due to fines and stolen money.

I am unable to work because of my back injuries. I owe my Lawyer, the ambulance that took me to the hospital, the hospital, and the testing facility that did my MRI. The Physical Therapist waived the rest of their balance. I am totally alone here and I don't know where to turn. I also do not have any money. My sister suggested that I tell someone what happened to me so that others might know what goes on when the average person is struck from behind.

Please be warned. State Farm really needs to be investigated by the Florida Insurance Commission. We all pay auto insurance. They have the money to pay for your medical bills, but they won't, and no one will make them do this.

PS- Also know this: If you are married and you and our husband or wife are in the same car, the minimal amount that you can claim ($10,000) is split between you two. They treat a married couple as one entity. Please be warned.

It's one thing to have your company create an environment where people are "happy" to work there; it's another thing to have corporate to be clueless enough about human nature that they are being totally taken advantage of. Of course, my personal information on this submission form is not accurate. I do not want to be contacted. They can figure it out, or not.

My poor car was in the shop for about a month (CarStar) and they did their best but that car was mangled. I got it back and the alignment was completely shot. Wheel facing right to make wheels face forward. I was told by CarStar that State Farm wouldn't cover that (even though the truck drove basically right into my tire). I drove it to a dealership and had them fix it. A few days later, I notice my window doesn't work anymore (they had to replace parts of my driver’s door as my mirror was ripped right off). I also noticed that as soon as I hit the highway and was going about 90, the whole car shuddered and shook. I took it back. They said “tough crap, that’s all the insurance would pay for.”

So for the next two years, my poor car sits dead in my in-laws garage because I don't have the money to actually fix the accident damage. Meanwhile, State Farm continues to bill me my $160 every month. I was told I had to have coverage, even if the car wasn't being driven.

I finally found out they were seriously bilking me. I cancelled the insurance and dropped my home insurance with those thieving you know what is and now I will tell anyone who will listen. State Farm steals. State Farm does not care about you. State Farm is rich.

I have a 2002 Nissan Sentra, fully loaded and completely dead that has been rotting for four years now because of these thieves. Do not purchase State Farm insurance, it is not insurance for you, it’s for them!

I became the victim twice once from the thief and once from State Farm. My car had over $11,000 worth of damages and after being in a State Farm selected shop for 6 weeks I picked it up and was only able to drive it 10 minutes away before I had to stop at a repair shop because it was not drivable. I had to pay out of pocket for them to fix my car and guess what? The State Farm shop that did all of the repairs had charged State Farm for the same exact repair. I called my adjuster and he told me that I would not be reimbursed because they had already paid for that repair. So basically I am struck with a vehicle that probably will fall apart as I am driving down the road.

It was discovered that she had three more broken vertebrae, which were not likely caused by the accident. The driver who "bumped" them was uninsured so my parent's uninsured motorist coverage kicked in. She had surgery to repair the three broken vertebrae which resulted in a punctured lung and ongoing care for several more months. A report was made to State Farm, details given and permission to obtain medical records was given twice.

In April of 2011, Medicare, who automatically covered the medical expenses, as a conditional payment until liability could be sorted out, sent State Farm a conditional payment letter, stating that they were owed $13,000 unless State Farm disputed these charges and sent proof as to why Medicare should bare the expense. State Farm had 30 days to respond.

Well, at the same time (early April 2011), State Farm did two things. Sent Mom a check for $4800 saying she had requested the payment so she could settle the matter herself. Not true. They also sent a "request for conditional payment letter" to Medicare. Mom did not cash the check and continued to urge State Farm to settle the claim.

I have just learned, January 2012, that any document sent to Medicare relating to the same claim number would constitute a dispute and thus stop the demand process for payment of the $13,000. The initial letter sent to State Farm, from Medicare insisted they dispute within 30 days or a demand letter would be sent.

Well, I believe State Farm knew damn well, that sending the request would halt the demand against them, which is precisely why they took the action to send the request at the same time as they attempted to "settle" the matter with my mother. Medicare stated that the two documents, the conditional payment letter and the request for a conditional payment letter, must have passed in the mail.

From April till November, my Mother made several calls trying to compel State Farm to settle the $1700 bill she was receiving for the emergency room visit the night of the "bump", which State Farm was liable for. There was always an excuse as to why the bill hadn't been paid and in August the claims adjuster even sent a letter to the hospital stating my mother wasn't covered and they should seek payment from her directly. This gets better.

At the end on November, the hospital bill remained unresolved and my mother, who has always paid her debts, grew concerned that the unpaid bill would have lasting effects on her supplemental insurance or the balance would become hers to pay. We made another call to the claims adjuster and agreed to accept the settlement of $4800 to pay the hospital bill. We were told the balance was for "pain and suffering". Well, the other shoe falls when my mother receives a conditional payment letter from Medicare stating that they had been informed by State Farm that my mother had accepted a settlement and she would need to dispute or receive a demand for $13,000.

So, I call the claims adjuster for assistance. No return call. I then spent 49 minutes, the precise number of minutes I am told my wait time would be, waiting to speak with someone in the Medical Payment Recovery Dept with Medicare. I was told that my mother was now the debtor as she had accepted a settlement. Let me stop and say that Medicare sends one letter... and only one letter. Never, ever did my mother receive an update or further correspondence regarding the unpaid balance of $13,000. After all, she knew that State Farm had 30 days to settle or dispute and naturally since they had permission to request her medical records, they had taken care of this matter and Medicare was satisfied.

But she was now the debtor. I was informed by the Medicare rep that: They only sent the one letter to State Farm which my mother was copied on. One document sent referencing the claim number indefinitely suspends the "demand" for payment from State Farm...

Finally, I was informed that State Farm did only two things regarding my mother's claim where Medicare was concerned. They sent the "request for conditional payment" in April of 2011 and they sent the notice of Settlement in November of 2011. Never did they send a dispute, never did they provide Medicare with the medical record information they had the permission to collect to dispute the claim.

Why is this fraud?

4) She was harmed in excess of $8,000.

Now it is up to my mother to dispute this herself, of course it will be me driving the process. My mother not only broke her back a year and a half ago but she is 73 years old, has COPD and MDS (pre-leukemia) in addition to suffering from a punctured lung during her last back surgery that nearly killed her and subsequently has had to have her gallbladder removed and has lost 4 inches and 50 pounds.

Who holds State Farm accountable?

This is a clear case of unfair and unjust practices of lumping every member of a household in spite of having their own policies under the same scrutiny and making the head of household pay for any one else’s driving records. Additionally, I have been with State Farm for over 25 years with both auto and household policies.

I would suggest communicating with your carrier and they will explain why things are the way they are. In Texas, where I am, the insurance department is very pro consumer, so any grey area typically goes in favor of the consumer. Just my $.02. And the guy claiming to have hurt his hip being rear-ended--maybe, but unlikely. When rear-ended the vehicle moves forward before your body does. That being the case the brake pedal would not put any pressure on the hip at impact. I look at this stuff everyday.

Also, a lot of damage to my neck and back. I am still under treatment for my neck injuries but have already been told by the State Farm adjuster that they will not be considering the injuries to my hip when they do try to settle with me because I had a bone spur on my hip that I was not even aware of. So they are trying to get out of paying me for all my out-of-pocket expenses and my lost wages. The person that hit me was 100% responsible, no question on that, but they still are trying to get out of paying me and I am a State Farm customer too, have been since 1994.

I can say for sure that if they don't fix this and agree to pay for all my injuries, I will drop them as my insurance carrier go with a new company and then sue them for everything. But I refuse to continue to do business with a company that treats people this way. I have spent over a year in pain everyday with no end. It might be possible that I may have to have more surgery and I am going broke paying my co-payments for my medical and the travel expenses and lost wages since last January going to doctors and having and recovering for the surgery I have already had.

The bill was to be covered by our State Farm agent 100% upon submitting the bill. The representative for State Farm insurance told us the bill for towing was $478. Our agent only wants to compensate us for $125 of that.We had to leave the truck in Tocumcari, NM because we were in the process of moving to San Diego. We made it here and of course that State Farm agency has given me nothing but grief! We have been treated terribly by this agency and want something done about it. My overall experience is five stars meaning bad, five stars worth of headaches and heartache.

This is crazy. Something should be done in the United States to stop this from being legal. It is redundant to pay for house insurance and then when a catastrophe happens, the very thing we are insured and pay for, then we use it and get dropped so when we seek homeowners it is higher because of being dropped and then our car insurance goes up because we lose the multiple policy discount. Please, someone explain to me how in the United States this is constitutional and fair.

I literally work across the street from my State farm Insurance agent (Rich Matthews) and his office told me that someone had "dropped the ball" and "we're sorry". I have now acquired new homeowners insurance and I am hoping to be refunded the full amount of the over charge. The office promised to cancel the policy but failed to do so. I went to the office and they have again promised to do so. Can I sue them for changing my policy without permission or notification?

After getting an estimate at their recommended body shop, they made me wait a week and a half to get any response, after me calling them 6 times. They then set up an appointment to meet at the body shop again with an investigator. The investigator right off the bat treated me like I was liar, pointed out all the flaws from previous body work and peeling paint. I said I'm only concerned with the vandalism not the old imperfections. Well, all I can say is they had their minds made up before they came there, any moron could see the fresh damage and paint scrapes.

It was a bright sunny day, I suggested that we bring the truck indoors to see the damage better, they didn't care to do that. Why? Because their minds were made up prior. I had to tell them to stand at an angle to the door to plainly see the kicked in dent on both doors. Why? You're the professionals! Boys, you need glasses! I offered State Farm prior pictures and a statement from the guy who sold it to me as to previous condition, they wanted no part of it at all. I was treated as a liar the whole time.

I sent pictures of its previous condition to the claim rep." Penny" that clearly shows its nice condition. She stated she couldn't tell the difference from my pictures to her investigator's pictures. Give me a break! I offered to take pictures of the damage with the same camera to show her the damage, she didn't care in the least. I was treated like a liar by all involved, and after 30 plus years with them, I'm done! Why have full coverage when they don't back it up.

In 2003, I purchased a 4 family rental property. I was told by my state farm agent that they could not insure it as since 9-11 state farm had quit writing new policies until they came up with a 'more profitable product' I went with Allstate on it. Meanwhile, my homeowners rates almost tripled due to them looking for more profit.

Since then, I had moved and as of this year have auto/life/renters policies with them. I have never had a claim ever. Paid huge rates to a universal life policy that I had to let go this past summer due to the economy and losing my job. Then of all things, our house got broke into, I had no choice but to file a claim. I had always been told to go with replacement cost policies so you were paid current replacement costs instead of depreciated costs if something were to happen. Yeah right, state farm came up with a 'settlement offer' which was pathetic, then told me the remaining replacement cost would be paid when the items were replaced. That was in July of this year. We moved, so all mail went to our new address.

Over the past 2 months, we had not received any bills from state farm. Just the checks for the claim, a renewal of the renters policy and a notice that a vehicle that was suspended on our auto policy would be cancelled if we didn't let them know otherwise, which was fine as it isn't running. On this past Saturday we received a check from state farm that stated it was a 'refund' for cancelling our payment plan account.

Confused, I contacted my agent on Monday and was told it was due to the suspended vehicle being cancelled. Okay, that is was fine, then today, we were looking at our bank account and a check from state farm for the claim had bounced. Separate issue with their bounced check, it had supposedly been printed on the 'wrong form' and was cancelled and reissued this past week, that doesn't fix the fact that I was charged for it not being honored!

I called their 24 hour line and was told that all of my policies were cancelled about a week ago. The check was a refund for whatever. We were pay by the month, so I was very confused when in the past I was told by the agent that we did not have the 'month ahead' on our payment plan. So, what would a refund be for when they claim our policies were cancelled for non payment? We never received any type of payment due, cancellation notice or otherwise.

Since we have filed the first claim ever: The agents person I deal with locally had been very nasty with the claim handler that I deal with on our claim, the claim handler has been quite nice. State farm refused to insure the property that we are moving to stating they didn't insure the type of construction the house is. We so far have been told by other insurance companies that they won't insure our house due to the claim we have currently.

I would not recommend this corrupt company to anybody, after being a long time customer, to be treated so badly.

Fortunately, I had witnesses and was able to get one of their phone numbers. The driver who hit me was a complete jerk. He refused to give me his insurance information and threatened me. For no reason whatsoever, he started calling my four-year-old daughter a ** and started taunting my wife. We called the police. When the police arrived, we were relieved as a family. We thought everything would be okay. We were wrong. I'm a white man and my wife is Asian.

One of the cops was a big time racist that showed up. He asked me what my wife's nationality was and told me he didn't like the way we looked together. He was absolutely awful to me and tried to side with the bad guy. I was able to get the guy's insurance information, despite the horrible experience. I filed the claim and State Farm has been awful. Still to this day (December 13, 2011), nobody has come to look at the damage to my car. State Farm has done everything possible to do nothing and keep the claim dragging on and on. The claims adjustor is lazy as hell and always has an excuse. Everything is in place (my witness verified the entire incident), but still nothing has transpired.

It is my impression that State Farm knows their driver did wrong and that the company is liable for the claim. However, they are doing everything possible to find a way to potentially deny the claim. It's been a horrid experience. "Like a good neighbor, State Farm is there" is **. What a terrible company. It's amazing that you have a driver who did a hit and run, yet his insurance company is doing everything possible to give him the benefit of the doubt. I hope the situation is resolved soon; but if I get denied, I would love to file a law suit against State Farm, the claims agent and the driver who hit my car.

I received a letter in the mail from State Farm headquarters around September 8th, asking if "I was a aware that a Life Insurance policy had been sold to me and whether I had any record of it". I checked the no box, signed my name and wrote my number on there and requested it to be taken off. I never signed up for any of that needless crap. So I created an online username to try and decrease my insurance payment and took a peek at what exactly I was paying for. There it was, a $50,000 life insurance policy that is about $15 a month that I had no idea that I was paying. I decided it was time to go with another insurance. I called and asked for my policy to be canceled. The rep said all was okay and I signed up with a much, much cheaper company who gave me more coverage.

Almost two weeks later, I checked my bank account and I have a negative balance. State Farm did not cancel my EFT payments and overdrafted my account. I called and at first, the girl said my account should not have been charged. Then she came back, changed her story and said technically, only my auto policy was canceled. I said that no one told me to be specific and I was under the impression that all my policies were canceled. Then she proceeded to ask me if I wanted my renter's insurance canceled. I said of course! Are you kidding me? I want the life insurance that I did not even sign up for canceled as well! Oh, but apparently you need a signature to cancel that. She simply said I would receive my refund via check in the mail and that was it.

I went to the bank and had them cancel the payment so that State Farm did not get any money and they also put a block so no more money could be withdrawn. I relayed this via email to State Farm and got no response. Few days later, I saw a deposit into my account different from the one they had wrongly charged. I was not made aware of this so I assumed State Farm was giving me my refund for canceling before my premium was due. I sent yet another email requesting a response because I was having trouble getting a hold of them during business hours and I attached proof of two NSF fees that I incurred because of their mistake, and I mentioned that I had no record of signing up for a life insurance policy.

He simply replied that they sent me detailed descriptions of my policies every month, which I keep all of my paperwork and I have gotten nothing of the sort, and that in order to make up for wrongly charging my account, they refunded me the charges minus the "life insurance" fees that were due and since they did not get any money due to my stop payment, I now owed them that money back. I said I don't think so, you owe me a refund from my premium, you owe me for two NSF fees, and I want a refund for this ** life insurance that someone charged me without my permission or signature. They just ignored me and said I would be billed in the mail and that I need to send a signature to cancel the life insurance policy.

On the next day, State Farm called me at 11am and changed the quote to $901. I was put on the spot and I had to go through with it. They called me again later that afternoon saying they made a second mistake with he quote and wanted another $150. I asked them to call me back as it was not convenient. On November2, I did not get a call back so I phoned them to ask why I was to pay more than the huge $900 amount. I refused to pay and asked what my options were and I requested they cancel the policy at midnight. I arranged an alternate insurance with 21st Century from midnight. I called State Farm back to confirm the cancellation at midnight.

On November 3, I called again to confirm my cancellation and asked how I was to be refunded. They said they could process the credit to my card. On November 9, I called to complain that no refund had been received to my card. They promised me it would be done by Friday, and latest would be Tuesday. I called once more on November 15 to complain yet again, that no refund had been seen on my card and now they state that the refund would be by cheque but that it had not been processed yet. I checked and they did not have right address to ship the cheque to.

On November 21, I called again and still the cheque was not sent out as promised. They gave me some bull** that they needed to adjust it by 50 cents. They said they would send it tomorrow and that I need to wait 10 days for it. They have been holding my $900 for three weeks so far and say it will be at least another 10 days. They have promised the cheque was sent previously and it was not, so how can I trust they are sending it now?!

I just retired from teaching in the State of Florida. I have a health insurance I can carry on, but it costs $608 a month. I am 63 and I cannot get medicare until 65 (as you know). I talked to Todd, I think about a quote for health insurance. I cannot access the insurance until January 1, 2012, as I had to sign to keep my teaching insurance or lose it at the time of my signing out of the county. I asked Todd for a quote. He says it will be approximately $435 a month, but he cannot be sure until we submit the form and it might take 3 or 4 weeks for State Farm to come back. In the mean time, he cannot submit the form without me writing a check for the first month.

I do not think State Farm should have the use of my $425 until we make an agreement. I am okay with the $25 fee to make a quote to me. As a long time customer, I think since about 1972, I feel you are treating me unfairly. I think you should charge me the $25, give me a quote, and let me make the decision before taking my $425, approximately. I have called another insurance program and they are making me a quote without charging me the estimated monthly amount. My husband, Frank **, who also insures his cars through his business agrees with me.

Maybe Todd is wrong about you cashing my check and keeping my money until the quote is complete. I might not have told you that I cannot start the new policy until January 1, 2012, as I had to sign to keep my current policy until I could replace it or I could not get it back. Please email me back. My State Farm person is Ann ** at Teel and Waters Insurance. I want State Farm, but I think this policy of keeping my money without interest for 40 some days is financial larceny.

I haven't even been told you will insure me yet, but you want my money. This has never happened before with the car insurance. When the office makes me a quote and I write a check, I usually have a difference back within a week if the quote is too high. Thank you for helping me.

I not only called, but have written 3 e-mails to this office in Boise, requesting that my auto insurance be transferred over to Terry ** State Farm office located at **. Caldwell, Idaho. (208-454-8646). I have kept all the e-mails sent to the Boise office, for this request. They have never replied to my request for transfer, nor have they even contacted me, that they would send over the auto insurance papers to the Caldwell office. This is very poor business on the part of Boise State Farm office, for not complying with my request.

Remember people, all insurance companies have these types of things happen. There are going to be times when claims don't get paid. There are going to be individuals who work for the company who might not act in the most ethical matter. Switching your carrier every 6 months because your rates went up $10 is going to hurt you in the long run. You won't get the best rate because the company looks at you like a frequent shopper. Bottom line, stick with a good reputable company (research them on the department of insurance website). Stick with them through the roller coaster of rate increases and decreases (yes they do have those! ) and understand that there are procedures that have to be followed. Read your policy booklet, become familiar with your company's responsibilities and your responsibilities in the event of a claim. It helps if you have a good agent that is willing to explain things to you.

I will not leave State Farm because my agent is always to answer my questions so I can understand every aspect of my policy and we can make an intelligent decision as to what coverage we need according to what is going on in our life and the world!

Dirt in paint, drivers side bumper was sitting high (passenger side was impact side), car was pulling when driving, (so I took the car to Firestone as soon as I could it was out of alignment, which it was not when I left it there my drivers side was -.18 out of toe which I had to pay $146.00 to have it put back in alignment). Had 1/4 tank of gas when left it and was empty when I picked it up. My leather seats had grease in them, holes almost poked in back seat. My car smelled of oil and grease. Paint dust everywhere inside my car and in places I can't get to to clean.

Upon speaking to Mark, the body shop manager he said he let Ultra Pro drive my car off the lot to "detail it" and they were gone with my car for about 2.5 hours and their shop is only 3 minutes up the road. On Saturday September 24th, I was on my way into work opened my ash tray to put my change in it and discovered my husbands diamond ring was gone. I called him, asked him if he remembered to get it out and he said no and could not believe it was gone. I called Cumberland Auto and Mark told me to prove it was in the car.

I told him I have a 7 year old child who knew it was, did he want to talk to her? I asked Mark why my car would need detailed when it was only having bumper painted, fenders blended, hood replaced and painted a new chrome strip, a new grill and new light fixture. He said it was just something they do to be nice. I told him no, my own mother has not drove my car to let someone I don't know drive my car. Left me feeling very much violated and upset. I didn't give permission for anyone to drive my car especially off the lot and he allowed a complete stranger to me drive it off of his lot and hit something with it.

Cumberland Auto didn't do all the repairs listed on the sheet. I called State Farm and ask for an adjuster to look at this crappy job that was done on my car and the cracks in my bumper that were not previously there. The guy who came was named Ed and he told me that he was friends with Mark from Cumberland Auto, and said he saw nothing wrong with my car. A Lady from State Farm called me and said to take my car where ever I wanted and it would be fixed like it was before ever being hit while parked. I have had to fight with state farm just to get a flawed hood that was put on at Cumberland Auto taken off and replaced. State Farm told me they were going to take the flaw out of it and I was stuck with it. I fought with them for well over a week before they said they would replace it with a new hood.

Turns out the other hood didn't have some protective coating and the paint came off in a sheet. Well, they didn't replace the hood with a new one. They did use a used hood. My car has been in the shop since October 3rd, was suppose to pick it up November 1st, drove all the way to Nashville and it wasn't done. Then was told it would be ready on November 5th. While in route to pick my car up, the Collision manager called me told me bumper still isn't aligning right when he shut the hood he scratched it. My car really needed a new bumper and something was wrong, obviously wrong with the support underneath cause the bumper won't align right.

I told him that is what I have been trying to tell them all along but no one will listen. I am still without my car and now I am being told no they are not going to fix the bumper right nor my support underneath the car. My bumper on the car will never look right. I have found that State Farm has liars and the case worker whose name is Jordan, is rude hateful and talks smart to me. I keep getting the run around and lies. I have filed a police report over the ring, which has not been found.

They finally paid the amount of the loan off and just that. I sent a claim in for contents as State Farm told me to do and they denied it. I had to get a lawyer. They tried to say it was arson. That didn't work either. My husband was deposed for 5hrs. I had to go back and answers questions for another 4hrs. The questions were the same ones over and over and some that didn't even pertain to the fire. We are waiting to see what happens next. We have been with State Farm for 38 years. In that time only 2 minor claims. Shame on you State Farm. You are not like a good neighbor. My neighbors were there! You never called or came by to see how my family was. We are beyond disgusted. I will be making changes. The ***'s

The 2nd was a violation for running a stop sign which was also BS. I fought it, the cop could not have seen from where he said he was sitting. Judge ruled in his favor because I didn't present pictures to prove that his sight line had to be obstructed and couldn't have seen it! Ok, #2. #3 though was completely not my fault but State Farm reported it as a collision which, I guess, it is automatically considered as my fault! I was driving on a tow lane highway to the lake with my boat in tow and family in the truck. A mattress flew out of a truck going the other way and landed 10 feet in front of me! I ran over it. It caught my bumper, damaged the side of my truck, ect. My fault? I don't think so! However, State Farm says it was recorded as collision claim. I had no idea, that a collision automatically means that it is an "at fault" accident! It's a total crap!

I have never been in any accidents but it cost me two points on my driving record, and high insurance premiums. State Farm says they didn't report an accident but my driving record shows differently.

I had two prior claims both in 2008 and both for replacement windshields after damage caused by thrown up debris from trucks. When I called my rep I was told they had fought for me to obtain the alternative policy I mentioned. I should add that my policy had gone up a couple of times due to my record and after 12 years with them I had paid in premiums far more than had been paid out by them. Prior to 2008 I had not needed to claim on my policy. I also have a house insurance policy with them that has never had a claim on it.

Without my permission or my agent's knowledge, after waiting for my money, my agent's office called and said that they has applied the money to my next payment which I did not ask for and had taken time off to go to the bank and have the endorsed documents to send to show that cheque had been cleared and get the refund as I was now $400.00 short.

I never have to this date, October 27th 2011, received this money and assumed that they still put it towards the next payment. I did not authorize that it has left me very short and had to borrow the $400.00 that I did not expect to pay as it was for my Mortgage. Who has the right to make decision without my knowledge until I receive a letter in the mail regarding this.

I am so peeved and I am looking for another insurance company that will not use my money for something I did not give permission. If they cannot refund someone's money then they should not take extra payments out. I want this money returned; I have money in my bank for the payment and I am pissed.

This is not my agent's fault or her employees - it is the Finance Department they deal with.

To make a long story short, I came to find out that the title could have stayed in my sister's name as long as she applied for a NY title under and her name was on the insurance ID card (in which she was on the policy). The car's registration and insurance would not have been an issue at all. But because the agent insisted we couldn't do that, we are more than $800 in debt to DMV and I've lost 2 full days of work. Thanks to Yolanda at State Farm on Main Street in Flushing, NY.

On November 8, 2006, I was involved in an auto incident. There was a scratch mark on the other car; however, I did not feel a thump and there was no damage to my car. So I assumed that the two cars missed each other. To this date, I am still not convinced that the two cars actually made contact. The other driver and I exchanged information, and later I called State Farm to report the incident. I relayed all the information to a State Farm agent at the 24-hour call center and I was given a claim number.

A few days later, a claims representative contacted me to discuss the incident. I was suspicious of how State Farm was handling this matter, so I asked her to send me a full report of State Farm's investigation. I explained that I wish to verify the information on the report to ensure its accuracy. I was told that I would be receiving a letter soon.

On November 30, I called the claims representative to say that I still did not receive the report of their investigation about this incident. I was told that I would not be receiving a report, and that State Farm considers me to be 100% at fault for the collision and that the matter was closed.

In early December of 2006, I received a call from a State Farm team manager. He was responding to a letter that I sent to Ed Rust, CEO of State Farm. During the phone call, he indicated that there were irregularities regarding State Farm's investigation of this incident. I asked him if State Farm had verified whether or not the two cars actually made contact, but he seemed to not understand what I meant, so I explained to him the same information that I gave to the claims representative before. I also mentioned to the team manager that I felt that the other driver may have been speeding, and asked him if State Farm verified this. Again, he seemed to not know what I was talking about, so I must assume that this was not investigated. I, again, asked for a complete report of State Farm's investigation into this matter, but he said that State Farm does not normally issue such reports. I indicated to him that in my opinion, State Farm seems to have a habit of botching things on my account, so it is imperative that I receive this report so that I can verify the accuracy of State Farm's investigation of this matter.

Later, in a letter dated June 28, 2007 from a claims representative, State Farm sent me several poor quality photos of both cars. However, as of the date of this letter, I have not yet received a complete report of State Farm's investigation of this matter. Each time that I instructed State Farm to give me this information, either verbally or in writing, I was given a non-committal response.

On December 13, I was contacted by phone by a State Farm tasker. He requested that I meet with him at the scene of the incident and explain what happened, which I did. He said that he had already met the other driver. I asked the tasker to verify if the two cars had actually made contact and to verify the other car's speed at the time of the incident. He seemed to indicate that he would look into it. Please note that my discussions with the team manager and the tasker were after I received the letter from State Farm indicating that the matter was closed.

In a letter dated January 16, 2007 from a State Farm claim representative, it was again indicated that State Farm considers me 100% at fault and, among other things, that photos indicate light color scratches and scuff marks on the right corner bumper of my vehicle. However, my car and the other person's car are not light in color. In fact, my car is silver and the other car is metal flake/dark gray in color.

Later, in a letter dated March 5, 2007, State Farm indicated that I am 51% or more at fault. So first, State Farm considered me 100% at fault before collecting essential information, but later, after collecting further information, considers me to be 51% at fault. However, State Farm still refuses to share with me the information that they collected. I feel that all this is, in the least, inefficient, and at most, suspect. I want State Farm to send me the report with statements, photos, reports and any other original information related to this incident so that I can verify it and then we can move on to closing this issue.

While researching this matter, I've found that there are no laws requiring an insurance company to share with their customers the information that they collect, except information that the customer personally gave to the insurer, but it seems that an insurance company may share this information with their customer voluntarily.

I've been driving for about 25 years. In all that time, I have never caused an auto collision. I am deeply concerned that State Farm has botched this investigation and has ruined my driving record. This is not the only trouble that I've had with State Farm. In fact, I've had trouble with State Farm on-and-off in 2006. There were two other non-related incidents.

In June of 2006, the brakes failed on my car. Fortunately, there was no collision. I had the car towed to the dealership for repair, and I rented a car for a few days while my car was in the shop. Later, I called my agent to obtain a refund for towing and car rental charges, but I was told that I did not have towing or car rental coverage. I was sure that I did, but I did not have my policy in front of me, so I said goodbye and then started to look for my policy. A few minutes later, the phone rang; it was the agent's office, and I was told that I did have towing coverage but not rental. Later, I found my policy and it confirmed that I have both towing and car rental coverage.

Later, I talked with a State Farm agency field consultant and she assured me that I would be reimbursed for the rental as well. Some time passed, but I still did not receive a check. Later, I received a letter from a State Farm claims representative which stated that I would not be receiving reimbursement for the car rental. So first it was no, then yes, then back to no. I feel that State Farm owes me for reimbursement for car rental and something for the time that I spent trying to collect it. State Farm did reimburse me for towing.

In another incident, in the fall of 2006, I was rear ended by another car. This was a slow speed incident at a stoplight and there seemed to be no damage to either car. However, I asked the other person for her information and wrote it down. I called my State Farm agent, but an answering machine answered, so I left all the information on the recording. However, I never received a call from the agent. Some months later, I discovered that State Farm had no knowledge of this incident. Later, I was contacted by State Farm to give them the information again. I now consider this matter closed.

I have since left State Farm, and I'm now with another insurance company. I am still trying to resolve the November 8 matter, and the reimbursement for towing for the June 2006 matter. I am also in the process of contacting my elected civil servants to request that they initiate laws to require businesses (especially insurance companies) to share all information that they have of their customers to those customers. Remember, Mr. Rust, insurance companies are in the reliability business, and they must live up to that.

Sandra tried to call State Farm for information and she was told she was not going to be given any info, Sandra asked for a supervisor and "point blank" was told no! Twice by the same woman in Memphis, TN., Melissa **.

We contacted our agent and Melissa ** told the State Farm agent in Morgantown, KY the same: "no". We just want to pay our bill however; Melissa ** has been a problem for the people at the hospital, the State Farm agent and ourselves. Please contact Sandra **.

In September 2010, my camper was hit while I was in a K-Mart parking lot. No witnesses and no one was hurt, so the sheriff's office did not come out. I took the camper to the local RV dealer with the most repair bays. I was given an estimate that would not repair my camper in a manner that would last for many miles, per the service writer. Also, their repair would redistribute the weight and center of gravity, causing it to be unsafe to carry in the bed of my truck. I searched around and found an RV dealer that had sold my brand when it was new. I called and they had experience repairing Real-Lite campers to their original methods and standards. This dealer's estimate was fairly high, so State Farm decided to total it.

My research leads me to a current value of about $12,000. State Farm has offered $5,300, the amount of the first repair estimate. If times were better, I would take it and forget State Farm exists, calling it the cost of my education. Of course, I had a costly education from Allstate years ago and another $15,000 tuition bill from Humana 4 years ago. It seems the only solution is the elimination of for-profit insurance companies. I have already convinced others to move $3,500 annual premiums elsewhere. When this is resolved, they will be losing another $4,000 in premiums plus any other business I can push away from them. State Farm doesn't care about losing these premiums. They have told me so. The slide-in campers they have used as comparables are nothing like mine and are of no use to form a value. Meanwhile, county code enforcement is about to start fining me over the junk RV in my yard. I know there is not enough money in this to involve an attorney. I have been looking for an independent adjuster, but they all seem to deal only in homeowners insurance. Do you have any suggestions?

It’s been a month chasing them to pay for the damages. First they won’t call and send an agent, then after they determined the full loss, and sending the title to the car 4 times, they keep on denying receiving the title, and just prolonging the giving of the settlement amount.

They are liars and tell you that they will call you right back. Actually you will never receive a call from them. Government, please wake up and protect the people from the big insurance company frauds!

I have contacted them to let them know that C. A. ** no longer resides at my current address; in fact, he moved to ** three years ago. They were asking me to furnish a copy of C. A. ** current auto insurance. The problem is that he does not have a vehicle. Therefore, he is not required to have auto insurance. I have offered written affidavits, utility bills, driver's licenses, and pay stubs for C. A. ** which showed that he resides elsewhere. But they are refusing.

This is a form of extortion. C. A. ** is my nephew who moved out of my house 3 years ago. Therefore, he is not an authorized driver on my premises. I spoke to Stefanie at the underwriting department at State Farm Mutual Automobile Insurance Company (CC: Fred **, 100 State Farm Place, 12020) who stated that the proof of current vehicle insurance on behalf of C. A. ** is the only acceptable form of proof "the company" will accept. He does not have a car, and they are extorting me. These people were reporting negatively against me, and they have harassed me on several issues which I have yet to complain about. This is ridiculous and unacceptable. Please help me.

After the last incident, there were mechanical problems. I replaced two U joints and a fuel pump. I became concerned so I went to a muffler man for an analysis. I believed there was some damage that wasn’t normal wear. There was a need for a sway bar, tie rods and several other repairs. I know this is an older vehicle but it just didn't run the same and I believed it had everything to do with the accident. How could it not with the amount of force and damage? The muffler man agreed but State Farm did not and refused to pay for any of related repairs. I, of course, disagree.

After 3 weeks of waiting, I decided to call State Farm and figure out what was going on. They told me that the check was sent out already. After they checked, it was sitting on one of the desks waiting to be sent out for eight days. They then said it would take less than a week for it to come in. I called them again a week and a half later and it was still sitting there.

It is now September 27th and I am in the hole $225 because of the worst insurance company in history. They never gave me any service whatsoever, they did not earn that money. I want my money. I feel completely comfortable getting an attorney to handle this and sue State Farm for all my money, and more.

They were good. They used my situation against me. The benefits that I still have, they keep denying them. I have to have a lot more surgery and I'm getting sicker. The infection is back and whatever the doctors said that I need, they denied it. They won't allow me for transportation to get to my doctors. I need attention, they denied. That Bonnie ** said, whatever my eye doctor says I need, they will pay for it but she lied to me. She denied it. Also, her team manager Cindy, backs up everything she told me. But her manager backs her up now. I'm not allowed to call there. I don't know what to do. The lawyers I talked to won't take my case. I guess it's not a big case. Also, I'm poor and some want money upfront. I need help.

My vehicle is disabled and I’m unable to use it for work. State Farm won't return my calls.

Shortly after I purchased my home in Berea (2006), a neighbor named Gary ran from across the street over to my house. Gary is an employee of Jared Swank's office. During a conversation, Gary said to me: "When you first moved in, I scanned your name to see who you had your insurance with. I noticed you were already with State Farm." This is a violation of my privacy rights. Gary did not know who I had insurance with. He took it upon himself to look up my personal information for his own use. He did not have my authority to do so. At the time, I did not do anything about it. However, I was furious.

Several months ago, I was reviewing my credit report. I noticed that State Farm Insurance reviewed my credit report through Lexis/Nexis. I was concerned again so I contacted Jared Swank's office. Jared, himself, advised me that 'State Farm will never view my credit report'. He assured me of this over and over. I insisted State Farm viewed it because it was on my credit report. He, again, insisted that State Farm never reviews credit reports. I advised Jared of the incident I had with Gary who works at his office. Jared said, "Look, what you think of Gary as a neighbor has nothing to do with my company." Well, it does have to do with your company when Gary is accessing my very personal information with the use of your company's personal search engine, and it is for the benefit of your company! Jared also insisted that his agency does not use Lexis/Nexis, nor do they have access to it.

Needless to say, I have filed civil rights complaints through Lexis/Nexis, State Farm Insurance, and the Office of the Attorney General. It became obvious to me that Jared was wrong. Lexis/Nexis called me to tell me that Jared told the employee of Lexis/Nexis that I gave State Farm the authority to look my information up as a consumer of State Farm Insurance. So, it looks like State Farm does have access to Lexis/Nexis and State Farm did look up my personal information. Gary did not have permission to look up my information when he did not know who I had insurance with. Jared was wrong when he said that State Farm never looks up credit reports. I had insurance with State Farm for nearly 20 years and never had a problem with them looking up my credit report. Now, Jared is making excuses for his agency. Why is there a need for all of the contradicting information? I am no longer with State Farm Insurance. I have found a much better company that I feel secure with. I will continue to pursue my belief that my privacy rights were violated and my personal information was misused.

I have given them all the information they have requested. I have cooperated in every possible way. I have done their recorded phone calls, completed their forms, sent them the keys to the car and a copy of the title. It has gone to special investigations for an unknown reason. Now I can't even get State Farm to return my calls.

I am out of a car and maintain expensive premiums. I am essentially learning that insurance company's can do as they please. If they decline to pay for the car, I seem to have no recourse.

I then traveled back to New Britain pick up my daughter again at New Britain High School, then go to Smalley and then back to the hotel. State Farm paid me only one time there and back in the morning. They have refused to pay me for the afternoon traveling.

First I went through hell to calculate miles and get paid. Now, they said I don’t have a car and no license. I sent them a copy of both and now they said I don’t have proof for miles so they’re not paying anything else.

I contacted the Commissioner of Insurance and they are trying their best. My next step is to bring them to court. Can anyone give me advise or help me?

That night, while going through bills, we were horrified to discover that my auto insurance premium had not been mailed and was late by 23 days. We never received a courtesy call from our agent about this lapse. We made the payment the next day and reported the accident. Two days later, we were informed that since the premium had not been paid at the time of the accident, State Farm would not be honoring our claim. This was investigated at the highest levels at State Farm and throughout, we never received any concern about our circumstances. Only cold institutional treatment. You know the whole, like a good neighbor State Farm is there? It is only there if they want it to be.

The premium had not been made due to extenuating circumstances. I am an elementary school teacher and I'm attending graduate school seeking a master's degree in gifted education. My wife's father has been dying of cancer since his diagnosis two years ago. He also has advanced Alzheimer's which was diagnosed prior to the cancer diagnosis. My wife, who has taken the responsibility of paying our bills while I am going to school, has acted as an additional caregiver for my father-in-law as Jim has become more incapacitated. She is going over to her parents' house most every evening to help her mother care for Jim and working from their house at least once a week. The stress has been incredible and unfortunately, the premium payment was missed. When the payment was made, our insurance was continued by State Farm with a lapse for the time the payment was late. This was when the accident occurred. Now, State Farm is happy to continue having us as customers and have us continue to send them large premium checks.

We have been loyal customers of State Farm Insurance for 23 years as a married couple and my wife was a customer for five years prior to our marriage. We have our life insurance, home owners insurance and auto insurance all through State Farm and have never had excessive claims made on any of the policies. We are good, honest citizens of the United States and the state of Kansas and always pay our bills even when times are tight. We are not trying to defraud State Farm, but merely wanted State Farm to honor a long-standing association we have had with them when we needed them. We have paid many thousands of dollars in premiums during our association with State Farm and think we deserve better treatment as loyal customers.

We have stated that we drove with great care and acted as a reasonably prudent person would have done under similar circumstances, and meet all the care, and reasonable prudence requirements of the definition of Black's Legal definition. We therefore dispute State Farm's claim. They were not only unable to prove that we were negligent, but were not able to prove that we didn't act in a careful and prudent manner. State Farm has wrongly assessed SDIP points. We accuse State Farm of being dishonest and of misrepresenting the facts to their own benefit.

Things started out okay but went wrong very quickly. Every time the garage had a question about my repair, it took a week to resolve. Days turned to weeks. By the time the final disposition was made, it was 12 weeks later. In the meantime, my bank wanted payments. I had only bought my car 5 months previously. By this time, I'm on the phone with total loss almost every other day and could get no straight answers.

When I was told that my vehicle would be totaled, I was told I had 5 days to return the rental. When asked about my current loan, I was told that SF would call my bank and get a letter of guarantee to get the title so that I could get another loan. When I asked how long this would take, I was told in 3-4 days.

On the 3rd day, I called my bank to check the status and was told that no one had contacted them. I now have 2 days left on the rental. I called SF back and raised ** and was told that the request would have to be overnight. Two days later, I still didn't have it. This would cause screaming match number 2. The rental needed to be returned by 6 that evening and I still didn't have a new car. When I told the claims manager that overnight means overnight and not 2 days later, she said, "Well Mr. St***, if it goes out after 2pm, it's not overnight. It's 2 day delivery." Then the haggling over pay-off value started.

SF wanted to give me $6,500 on a $12,000 car. We finally settled on $10,000. They sent the bank $6,500. Phone fight #3 ensues, and I was told that I must be mistaken that $10,000 was never mentioned. After I wrote a letter to SF corporation, I got a call telling me that the total was never changed in the computer and that another check for $3,500 would be sent.

Everyone told me it took 14 weeks to settle something that was not my fault. Then, my son had an accident - his fault. In the meantime, my wife has 2 blown discs and a torn rotator cuff because of the wreck and has to have surgery. She hired a lawyer. Yesterday, we were cancelled. If SF were the last insurance company on earth, I would not use them.

The work was not done correctly as we began experiencing problems with front end alignment and the new rear axle was making loud noises. We took the car back two or three times and it was eventually decided by the shop to order another rear axle assembly, from a junkyard, I might add! The second axle was installed and immediately we again had problems. A call was made to the shop because the wheels simply did not look like they were aligned and the front end alignment pulled heavily. Again a call was made asking why the shop left a wheel spacer out and why the car was still not aligning correctly. I asked for them to check the alignment and they stated that they were sending the car to Ford,

We got the car back and my son drove it to Houston for summer break. I took one look at the car and was appalled to see the fear axle so far out of alignment that the tires actually tilted visibly inward at the top. The second axle was seriously bent. I notified State Farm team 53 to discuss the ongoing problem. Their statement of "findings" was not only insulting and downright appalling, it is without merit or any known facts based only on assumptions. They stated that the claim was paid and that we must have caused further damage to the car.

If State Farm thinks they can attack our integrity, our principles, or our morals while jacking us for our premiums, they have no idea on the battle they have just entered. I cannot begin to tell you how scammed and defrauded, belittled, and simply crapped on. People, there is no loyalty or honor amongst State Farm claims agents, in my opinion of course. My attorney will now be assigned to handle this one as needed, period! And yes, State Farm, we will check your integrity at the door.

This company took my information for car insurance even if they knew my husband has not had a license for 5 years, knew that I married him less than a year ago and knew that I have a good driving record. They then sent my information to underwriting, took $127 of my money, sent my policy and agreed to cover me, then cancelled my insurance because my husband is "an atrocious man". When I asked how this is my fault as he is not on my policy, she said "you married him". So I get money stolen and punished for something my husband did years before I met him? **!

Apparently they were just going to keep my money and cancel it in October! The letter said it was already cancelled and I could get a refund. Here is her reply when I asked for my money back so I can go with another company who was cheaper anyway:

Christina,

If you would like me to cancel your policy effective today. I will be more than happy to do that. State Farm will send you the difference from the time your policy was in force to the day it was cancelled. You will not get 100% of the premium back.

Please let me know what you would like me to do.

State Farm - Providing Insurance and Financial Services

My response was:

I've made several reviews about your company already. Contacting the BBB and my bank to dispute. You have disrespected my husband and me and should have had your ducks in a row before taking my money and sending me an approved policy.