Prudential Life Insurance Reviews

Almost impossible to deal with. Even a simple request requiring a simple form takes multiple attempts. First agent takes 20 minutes to validate who you are and agrees to send a form in 30 minutes to email. After 2 hours and non receipt, another call, another 20 minutes to explain and validate, put on hold “for a few minutes“ then disconnected with no call back. Third call, 20 mins validation and explanation, and now this form might take 48 hours. And this is for an easy one. More difficult issues literally take months and dozens of calls. The real problem is that no single agent takes ownership and follows through, requiring speaking to dozens of different agents with the same darn 20 minutes validation and explanation each time.

Prudential accepted a fraudulent document from a person who was stealing and is now being investigated for fraud, wire fraud and defrauding the US Navy housing assistance program.. This person wrote a letter and stating was in charge of My Mother affairs solely and they accepted that document but when it comes to protecting their interest they require signatures but never contacted my Brother and I before they issued the remainder of our funds to a person who has not communicated or gave us any proceeds that we were entitled to.

Prudential Life has no business in the life insurance industry. We have been five months now trying to get our payout with zero results. The paperwork has been sent in by a professional in the insurance field well versed in what is needed as well as follow up. Prudential has failed time and again to provide any progress in closing out the policy via payment of funds. When they are contacted they are not professional and present themselves in a manner which makes you believe they have no idea how to proceed. Do not ever buy from them.

My dad had a life insurance policy. I have made 4 calls trying to receive payment. Keep being brushed off. A call to the lawyer is next! I'm done!!!!

Stay away from the Houston Branch on West Loop S. and the main headquarters in New Jersey. After having life ins. policies for 60 years, they scammed us into an annuity that expires when we are 95 and cancelled our policies for better investment. Turned out we have to pay thousands of dollars in taxes because of their actions. After calling, letter writing numerous times with little help and no call backs, we cashed in the 1 month old annuity they opened. We were advised it was elder abuse and fraud. Run fast away from this company!

I fully understand why they have a 1 star rating. Customer service is the worst I've ever dealt with. Difficult to understand and absolutely no follow through. I called twice requesting a 10099-int. The first call, I passed between three different people before I was told they would send one. After two weeks, I called again for status. The rep is talked with said she saw the notes from the last call and reached out to previous rep. Previous rep confirmed it was never sent. 2nd rep promised to send and also email and EOB that day. Two more weeks, still waiting on both.

Really, I think the title of this review sums it up. If not, be my guest and try talking to their customer support phone lines. Their English may be better than other customer support lines with other faceless and soulless mega corporations, but I can tell that they can take a moment to understand what you're saying since English is not the first language of the customer support phone employees. And, yes...as you might imagine, that does tend to complicate matters when trying to get claims or other important business matters resolved in a timely fashion. For Cripe's sake, Prudential! Will you just hire employees who have resided for 5 years or more in the countries you do business in?! I don't care what it saves you every fiscal year in operating costs. It tends to reduce the overall quality level of service by doing that. Oh, and no... even if they're "direct employees" it still doesn't help matters for customers, because that language barrier thing is still there.

I was just recently denied coverage for myself because they said that I had a memory disorder. Excuse me, I don’t have any memory problems and I can prove you wrong. I’m not sure what you mean by cognitive disorder, but I don’t have Alzheimer's or anything like that. I’m going to reapply for life insurance through you, and this time I want you to do this right!

I HAVE had longterm care ins. for about 40 years and my wife also. I am now 90 and my wife needs help taking care of me. PRU delays every way possible. I have made all payments and I wonder if I should drop it all in a a lawyers box!!?

My mother in law passed away in September. She left my daughter her granddaughter as one of her beneficiaries. I have been going back and forth with this freaking company. They refuse to give my daughter her money because they need proof I'm her mom. I then sent birth certificate social security everything that ties me to my child and still nothing. So we will be seeking legal assistance on this matter. WORST COMPANY EVER. I will never and I mean Ever be going through them for life insurance. I don't care if they the last insurance company in the world.