Prudential Life Insurance

First, it took them 6 months to roll an IRA out and into my workplace 401(k). Major frustration between my HR and the local Prudential office. The agent tried to get me to roll my $1mil 401(k) to them. My Prudential IRA made less than $2k in 35 years. I decided to cash out my life insurance policy after my husband died. In the 6 days it took them to mail me the forms that I faxed back the day I received them, it lost nearly $1k in value. When I spoke to the representative and filled out the form, I stated I wanted 15% taken out for taxes. They only took out 8.8%.

I contacted them by phone several times to file a claim for my mother's life insurance. I sent them the paperwork they requested and then received a letter from them a month later, stating they required my family to go to probate court to get a form stating estate executorship. The death certificate, copy of the will stating legal executorship, and being named beneficiaries on their paperwork isn't enough for them. They said court is costly, and we have to do it if we want to even start closing my mother's account. It's been 3 months already of back and forth with them. I've read other people have had this same experience. All 15 other accounts my mother had were resolved easily and quickly. They are horrible and just laugh at your complaints telling you good luck. They should be ashamed of themselves when parents and families work their entire lives to save a little for their children, and then they make it next to impossible for the beneficiaries to make a claim.

This is the worst company I have ever had to deal with. I submitted my claim when my mom passed away almost a year ago and we have made no progress. Customer service cannot answer any simple question without putting you on hold. They say they haven't received documents, after I insist and will not get off the phone, they have they eventually always find them. They tell me they have sent letters to me, only a few states away, and I won't receive them for months or never receive them at all. In December I got 5 of the same letter from them all in one day. They were dated as July 5th. I submitted all the same information to MetLife and another company at the same time and they paid out within weeks with no problem.

Prudential cashed my check for full payment of insurance. I never received a letter of lapse payment they claimed nor termination. Today, in the month of November 2022, their representative stated they have terminated my policy due to no payment and that I have to prove payment was sent. I sent images of checks cashed and now I am waiting more than 2 weeks. I have gone through thorough bank statements and check images yet this company did not respond.

Prudential gave me a pre-life insurance medical exam and then offered me a premium scheduled to begin in 2023, instead, they took the premium out right away. After telling them several times that my life insurance isn't suppose to start until 2023, they cancelled the policy offer. I have never dealt with a more inept company in my life and probably never will again.

I have had a problem making re-occurring payments to Prudential Life Insurance. They do not take debit cards, If you miss a payment and need to make back payments you have to call them. I have nearly a perfect credit rating. I make my payments one way or another. But I have to say of any company I make payments to they are by far the most difficult to work with. Odd given today's day and age where many places take all sorts of payment methods. Some even have you pay the extra charge for it. Not Prudential. I am guessing they want you to drop the coverage after a person reaches a certain age. If you have other options and all things being equal I would advise not working with as you will be stuck with these types of problems for 20+ years. Very frustrating.

Record keeping is awful! When you call the customer support number you wait forever and then the calls are routed to South Africa or other countries and they might not be able to speak very good English, hard to understand and poor connections. This is a US-based company and calls should be answered here in the states, not in foreign country. This practice is very wrong and should be against the law. Please consider all other options before Prudential.

Prudential is nothing but crooks and thieves. Never buy ANY insurance from Prudential. I got a small whole life policy many years ago to pay my funeral costs when I die. AFTER that purchase I got married. 13 years later I got divorced. IT TOOK 17 YEARS OF ARGUING WITH PRUDENTIAL TO TAKE MY EX-HUSBAND OFF THAT POLICY AS BENEFICIARY. That's right, 17 years. I wanted my brother as beneficiary and Prudential refused repeatedly in spite of the fact that I got this policy BY MYSELF before I was married and originally my dad was beneficiary until he died. And still, as of right now, Prudential REFUSES TO PAY ME THE DIVIDENDS. Instead they force me to buy more and more insurance every year with those dividends even though I have more than enough coverage in that policy to buy the fanciest funeral that I do NOT want. Prudential insurance agents are SCUM.

I was denied online access for no reason and customer service was not able to assist me with this matter. Was transferred to technical support, was on hold for 3 hours, could not get hold of a live representative.

Would highly recommend you think twice before going with Prudential. Found out there was a life insurance policy on a family member that passed away YEARS ago (15+). Said it would be no problem collecting. Submitted information they requested including bank account info for beneficiaries to be paid via direct payment only to find out they don't need that info and would need to issue a check. This has gone on for 3 months. Keep getting the run around, talk to people in other countries on customer service that do not know what to do, and nobody calls back.