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Prudential Life Insurance
Overall Satisfaction Rating
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Based on 165 ratings submitted in the last year

Prudential Life Insurance

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165 Prudential Life Insurance Consumer Reviews

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Page 1 Reviews 1 - 10
Rated with 1 star
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Verified Reviewer
Original review: Sept. 7, 2019

My Father passed away and has a Prudential Life Insurance policy that he has had for many years and the policy was fully paid off years ago. My Mother has contacted Prudential Insurance multiple times requesting the documents required so she can fill them out and collect the benefits. She was promised that those documents were mailed but they never arrived. We have no choice but to file a complaint with the State Insurance Commissioner and to hire an attorney. Prudential Insurance is the worst!

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Rated with 1 star
Verified Reviewer
Original review: Sept. 6, 2019

It has one of the worst customer care service. I had a life insurance policy for 2 years. Due to change in the bank, my auto pay didn't go. I didn't receive any communication about payment not done and got the mail that my policy has lapsed. I called and Prudential informed me I have to redo my physical and labs. I sent them a check. Physical and labs are done, everything clear but policy is not still activated. I called them to return my money but haven't received it yet.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 3, 2019

I unexpectedly took my retirement from the Commonwealth of Pa. I had a group life insurance policy prior to my retirement on 7/21/2010. I have paid faithfully and on time for the past 9+ years monthly. I get a notice as of 9/1/2019 my Life Insurance has been terminated. So now I am fighting for my life insurance since I am still receiving a Commonwealth Retirement Package. So what did Prudential do with all of my payments?

4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 19, 2019

I wrote my own policy for this insurance company and from start to finish the process was archaic and contrived. To start, I elected an electronic funds transfer (EFT) initial premium and the premium was deducted before my medical exam had even been schedule with no prior warning (even though they had both my phone number and email address on file).

On top of that, when the medical exam came back and I was upgraded to preferred best, I was told I would get a refund of the difference via check in the mail. Instead, I was charged twice one month apart and, once I alerted prudential of their mistake, no one seemed to know what they were talking about, I was redirected three times and disconnected once, and when I finally found someone who actually knew the answer, I was told I’d have to wait for a check in the mail, even though they had taken the money out of my account so quickly. Then, when I asked for the customer complaint department, the representative gave me an address to mail a complaint to. No email, no phone number, no easy way to let them know what my feelings as a customer are. So clearly, Prudential is not a company that cares about its customers, just money.

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2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 16, 2019

This is the worse company ever. They don't pay out! They don't communicate. And when they do they're rude as hell! All I can say is swiiiitch! My daughter passed away on May 19th 2019. I have yet to receive anything from them besides the ** letters saying they need to complete the investigation. And I don't need to contact them any longer. #Prudentialsucks

8 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: July 29, 2019

When I was born many years ago, my father purchased a small life insurance policy on me that has been fully paid up for over 30 years. I'm getting all of our paperwork in order for our children to minimize their trouble when we pass away. I saw that this policy had our old address, so I decided to just set up an online account in order to be able to update the policy online and allow easy access for the children when the time comes. Well, apparently my policy is so old that it can't ever be set up online (don't understand that).

But the worst thing is Prudential entered the wrong birth date, so I can't do anything at all! I told them I have the original policy showing the correct date, but they say that's not good enough! Seriously??? I'm still trying to battle, having sent in various documents, but haven't been successful yet. I believe if I would not have begun this, that my kids would have just been told there was nothing that could be done. Needless to say, I will NEVER, NEVER purchase any type of Prudential policy and will tell everyone I know not to either. This service is in stark contrast to the help we received from other agencies when settling both of our mother's estates. Customer service reps are always nice, but aren't ever able to get anything done and most of my time is spent on hold. Also, there is only one phone number you can call. You can't email or call any other number to reach Prudential. I really can't say enough bad things about them!

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4 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: July 24, 2019

The people working at Prudential Life Insurance are the kindest most patient people I've encountered in a long time. I had issues outside my control that caused me to contact them for help many many times but each and every time they they obliged.

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Rated with 1 star
Verified Reviewer
Original review: July 23, 2019

My father passed away earlier this year. He assigned his children as his beneficiaries but there is a competing party. Prudential had given that party more than 3 months to gather their facts but yet haven't provided anything to the company. When I asked Prudential what policy and laws was the company adhering to, they couldn't answer. Each representative provides conflicting information and nothing is ever consistent. The supervisors are unprofessional and unethical when dealing with a grieving party.

10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 22, 2019

My father is in nursing home and I have Power of Attorney for him. He has 4 life insurance policies. 1 whole life with Prudential and 1 term with Prudential and then 2 with other companies. Prudential is the ONLY 1 of the 3 that can’t communicate with me via email. They INSIST that their policy is mail or fax. BOTH other companies accepted attachments via secure email and responded as such. So, I email documents to them and 3 weeks later they claim they never received them.... seriously. I encourage everyone to avoid this company like the plague unless you don’t mind using dated methods of communicating.

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 19, 2019

My daughter's fiance passed away very unexpectedly. The company has stalled paying out his life insurance for 6 months always asking for documents already supplied or something new. She was told she needed to get guardianship from the court for their minor daughter in order to file for her share of the benefits. Now that $10,000 of legal fees have been incurred they say the child is a beneficiary. Why did they tell us to go to court and get guardianship and seen us claim forms to complete?? Impossible to get returned phone calls. Cannot speak to adjuster... Have claimed to not have information that was supplied to them 2 weeks after his death. Totally unethical! Who is monitoring this company???

12 people found this review helpful
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Prudential expert review by Neal Frankle

Prudential is a financial services conglomerate that first started operations in 1875. Headquartered in Newark, New Jersey, Prudential is and is a Fortune 500 company offering life insurance, annuities and investments to consumers.

  • Variety of products: They offer a full range of insurance products.

  • Competitive: They are often very competitive among other life insurance providers.

  • Highly rated: They are rated highly by many of the rating agencies such as AM Best, Standard & Poor’s, Mood’s Investors Service, and Fitch.

  • Options: Customers who deal directly with Prudential will only be offered Prudential products.

Profile picture of Neal Frankle
Neal Frankle Life Insurance Contributing Editor

Neal Frankle is a Certified Financial Planner in Los Angeles. He is the publisher of, an information resource for consumers. He has been a professional financial advisor since 1991 and is the editor of

Prudential Life Insurance Company Information

Company Name:
Year Founded:
United States
(800) 842-1718
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