Prudential Life Insurance Reviews

On 8/8/12, I faxed the old lease to prove I lived there with the past due notice. I received an email stating that they needed a new lease. I told them that I don't have one and I am on a month-to-month with no documentation. Then, I was told that I needed to have proof of address that I lived there, so they needed a utility bill. Because of my address on my statements, it goes to my post office box in California. Then, I got another notice dated 8/11/12, and I faxed it over. I got the same runaround. I sent them a current bill and my address information from my employer.

I received this response on 8/17/12: "According to the hardship withdrawal application, we need a copy of the eviction notice and a copy of the current lease agreement. The lease agreement is a legal binding agreement that gives your landlord the right to evict you. Without such documentation, we cannot approve your request. We will need a new lease agreement with a current leasing period or an addendum to the current lease with new dates. Each of these documents must be signed by both landlord and tenant. Since the eviction date is now in the past, we will need a new notice that is signed by your landlord. We appreciate your patience as we have an obligation to abide by plan rules and IRS guidelines when qualifying hardship withdrawals."

If I sent you a pay or quit notice, they have the right to sue for damages. I am extremely upset and confused on how a person who works everyday has something unexpected and is still dealing with stumbling blocks on a hardship request.

It is hard enough for me to face the fact that my daughter was murdered. I will never see or hear from her again, but a little research on their part with the phone numbers of the detective and coroner would get this over with. I would have sent all this before, but was told by her employer, Kaplan University in Ft. Lauderdale, it wasn't necessary. I didn't even know she had a policy. I have no policy number or the amount she had while working there. I can't afford an attorney. She has 3 credit cards and student loans I may have to pay. Yet they seem to have no compassion in this terrible time for me and my family.

All I have left are her ashes, a few pictures and wonderful memories, but nightmares as to what she must have felt when that man jumped in her car and shot her, leaving her in a parking lot of Walmart for someone to find, then went 7 miles and committed suicide. What can I do if they refuse to pay out?

In January 2012, Prudential again received my automatically generated payment in the amount of $677 on time. They cashed my check promptly, yet on March 3, 2012, Prudential sent a "notice of cancellation" for non-payment of premium. Again, there's no forewarning. I responded in writing by showing my January prompt payment and subsequently also continued with my automatic payment generated by my bank on April 10. I received no response to my letter; however, on April 22, I received a $677 "refund" check from Prudential with no explanation.

So I called Prudential. In our conversation, for the very first time ever, it was revealed to me that the premium amount was increased and that Prudential considers the subtle content of a bill as sufficient and appropriate notification and that they are not interested in continuing the relationship (age discrimination) any longer.

When I was a younger man, they were quite willing to take over $140,000 in premium payments from me, but now that I am over 65 years old, they purposefully hid their critically important policy change (premium increase), which purposefully lack due process for notification, and purposefully create opportunities to cancel the policies of older Americans.

Scranton, PA is the office of my former HR director, has talked to his rep and the Gemgroup. They both said it should take 2 days after the Gemgroup updates the status. My former employer said that I should be cut a check on Tuesday the 13th. This never happened and Prudential continues to say no withdrawal. What can I do? I have mounting bills, no unemployment at this time and I'm getting behind on credit card payments. Late fees are huge. I want them to give me my money or pay for all the late fees I have incurred on many different bills.

On February 28(?), I called the CSO and had a very difficult time getting information from "Lanie." Being frustrated, I then talked to Roberta ** (a supervisor), who after a lengthy conversation, said she couldn't any my question. I couldn't speak with anyone handling the case; I needed to contact my rep. They refused to provide good customer service.

Then, the rep called me to say Prudential Life had denied my request because of the positive answer about smoking during my January 23, 2012 interview? What? I smoked my last cigarette on 12/31/2010. I have been a non-smoker since that time.

I would like to know exactly what the heck is going on. I am a non-smoker. I am a policy owner. I am a retired assistant manager from Prudential LIfe in NH for 30 years of dedicated service. I deserve the decency of an answer and action on my request. If I do not receive a satisfactory response to my request and my complaint by COB on March 7, I will be contacting the Department of Insurance Commissioner in New Hampshire. Thank you.

These are estranged relatives due to past abuse. It is cruel and unreasonable for Prudential to request I attempt to contact them now to try to get this information. I offered to send a notarized proof of my identity, but that was not good enough. I suspect they capriciously set this customized requirement for me so they would not have to pay the claim. (The requirement is not stated as part of the claim process on their web site. ) I am sure my relative never guessed this would happen when he took out the policy.

That was almost 3 months ago. Every time I speak with someone in the offices or at their customer service number I am told a different story. The last straw was yesterday when I finally was told the check was processed and mailed out. I had requested it to be shipped overnight and they told me to call to see what the charge was as it ranged from $14-$30, and when it would arrive at my post office.

The lady I spoke with last night got an attitude with me stating that it was a flat fee of $19.95 and I was wrong. I informed her that so far everything I have been told has been contradicted when I call back. She told me she didn't know where I got my information from but it was wrong. I told her I got it from their office. Well, the check that I was told would be here Tuesday, showed up today (Saturday) and was COD for $23.15. Well guess who gave out incorrect info - again. This company cannot get it right to save their lives. How have they even stayed in business?

The insurance company cuts the payment in half stating that the other half will go to biological father (who was not part of her life, no contact over 40 years, no child support, etc). Yet, he is entitled to the half of her life insurance? I wish I would have left her father's name off, on her death certificate, since I was the one who supplied the information to the funeral home, and paid the full expenses. He doesn't deserve this and how does he proves that he's the father (only if the insurance company contacts him as he would have no idea that she passed away).

I did not receive the packet so I called and they told me he was not covered because when he turned 65 we were to continue the payments, however, we never received a bill, a notice that we were now responsible for the premiums so he has no coverage. The policy was for $15,000. What did my husband pay for all those years on a policy that they fail to send you notice that you are now responsible for premiums. This is so wrong that they fail to send you a certified letter advising you of this. I feel they were negligent and this seems to be a scam that Prudential does. I need help to fight the insurance company or guidance on which direction I should go.

We called Customer Service, asking how can we get the 1099 reversed. From March until we fill out re-instate paper, we talked to several different agents and we were told we need to fill out the re-instated form first and pay the premium of the month that was lapsed, then the 1099 will be revised and reissued, and we won't need to report over $15000.00 as income. After we filled out all the papers and paid the missed premium, we didn't get a new 1099, when we followed up on the status, now every broker said it can not be revised even if we paid up the premium.

I don't think their agents are telling the customers the truth. We have no reason to re-instate this old policy if they can not revise the 1099 of 2009. I have to report all premium on loan as income of 2009, and pay tax over thousands of dollars.

They are saying that they sent me letters about payment from me on them, but I never got one letter from them, and they never sent a registered letter to me either. Why, after 20 years of paying, would I let all my insurance just go down the drain? I just wonder how many other people have policies that are supposed to be paying themselves through dividends, and just don't know about this, might be happening to them too. It's a real shame.

Prudential states that I still owe them the money (plus 5 years of interest added to it, about $2,000 per year). In a letter from Prudential (Dec. 2009), they state that they are required to report any taxable gain. Yet as of December 31, 2004 there was no gain (the end of tax year 2004). In their letter dated 2009 they verify that the policy was reinstated and the loan payoff was reversed on March 4, 2004, 9 months before the end of that tax year (just barely over one month after payments were missed). Prudential's account statement dated March 2005 (for the previous year) also verifies that the loan pay off was reversed. March 4, 2004 is 9 months before the end of that tax year, yet Prudential filed a 1099 anyway. Why did Prudential file a 1099 when they admit there were no gains for 2004? Prudential explains that the reportable tax gain is the loan repay amount minus the cost basis. Then in the next paragraph, they again verify that the payoff was reversed.

Prudential says that they have no responsibility in the fact that I had to (wrongfully) pay $5,000 in State and Federal taxes on the gains that they (falsely) reported. Even they have verified (in writing) that this was falsely reported and that there was no gain. Prudential gave an explanation of their actions by explaining the letter of the law that justifies their action. Of course, the objective of that law and their ethics were never mentioned nor was there any apology for costing me $5,000. I had liens placed on my house and my bank account, and the IRS threatened to attach my Social Security checks, all because of a fraudulent 1099 from Prudential.

I would like to see a copy of the letter informing the IRS and me that the payoff was reversed. Let me guess, they are not required by law to inform anyone that they screwed up. The IRS says that my only recourse with them is to obtain a tax attorney, at my expense of course.This policy has been in effect for 46 years, yet payments 5 minutes late, and the policy goes into default, in the hopes that they can find cause to cancel the policy and pocket the money. My mother had a life insurance policy with Prudential for over 40 years. When she died, I called Prudential (Im the beneficiary.), they said that the policy had lapsed just before she died. How convenient. They pocketed about $75,000.

How many people have they screwed using these practices? Prudential was obviously not acting in good faith, on in my interest. There is this new thing out - it is called Ethics. Look it up. Prudential's actions are illegal, unethical, and despicable. You are defrauding the IRS and me, and on top of that, you are stealing from me. The people of this country are sick of business practices like yours, if you have not noticed.