Progressive Auto Insurance Reviews

I have never had to make a claim so I can't vouch for service, but the price is right. They also offer several discounts and payment plans. I would recommend Progressive Insurance to a friend.

Purchased an auto insurance policy for a new vehicle, filled out all of the particulars and paid initial payment. On the way to DMV was pulled over as vehicle had no current tags, officer said the paperwork Progressive had provided me was not legal in my state. Called Progressive's help line and explained I needed an online insurance card or an email with the correct documents. The person on the phone with me seemed to have a decent command of the english language, but seemed utterly befuddled as to how to provide the documents. The officer left me with over 700 dollars worth of tickets. I was very lucky the car was not towed.

Progressive is a great insurance company. I always get polite friendly operators when I call for customer service. I had had a couple of accidents, even though they were not at fault Progressive went through a lot to help us make sure we were getting the correct information, help and guidance through that troubling time. They will walk through my policy with me to see if I am eligible for any other discounts no matter when I call. I have gone through other quotes and I never find an insurance company who can beat Progressive.

Finally got the insurance to cover the cost of repair. Not completely satisfied, but not as disappointed as before, just glad to get this taken care of.

So far I am satisfied with Progressive. But I feel like they should improve themselves. I was once stranded and I used their towing service but I had to wait over an hour. I had a few other negative experiences that I feel that my old insurance company would have done better but for now I will stick with Progressive. I had to switch from State Farm for various reasons but I feel like they were better.

They have great benefits and you can bundle with other automobiles or even your house. I have had great response with their team members when I have questions and are always willing to help resolve any issue that may arouse.

They are friendly and quick on a claim. Always there to answer any question you have. Very reasonable prices on insurance. I would recommend them to everyone. I have never had any bad experience with them.

Good prices, easy service and not anything to complain about. I've had it for 7 years now and never had to make a claim so I've got no problem with it. Prices are great. I used to have State Farm Insurance and this is far better value plus we all love Flo don't we.

Thankfully, I've never had to file a claim with Progressive but when I relocated to another state and switched insurance companies, Progressive would not accept an electronic signature to cancel my policy. This isn't being progressive at all! An electronic signature is more verifiable than a wet signature. They can also set up their documents using software like Docusign. Have they ever heard of "paperless"? Progressive is not very progressive when it comes to technology!

I called Progressive back in August 2015 to change my address as to where I was keeping my cars and they changed it with no problem and even reduced my monthly payments from $500 to $310 a month for two vehicles. So I called today 9/29/2015 to ask about an unrelated question and at the same time was advised that they were going to charge me $118 for Oct 2nd and on Nov 2nd I would be charged an amount of $1,203 alone, due to the fact that they wanted to verify my proof of address as to where I was keeping my vehicles which I already had provided them back in August 2015. When I called in August NO ONE mentioned to me that I needed to provide proof of address. Now I understand, they stay quiet and then slam you with a big bill later. This is pure B.S and a way to steal money from people and I hope you're reading this Progressive.

First off they are expensive. I had full coverage insurance for 8 months. I get into a accident that wasn't my fault and they would not cover the claim…horrible. Switched to GEICO the same day.

In April of 2015, my partner and I were in a minor auto accident. We were rear ended. There was no major damage and the other driver's insurance company paid for the repairs to my bumper. In speaking to Progressive that day, we told them that my partner who was not on the policy but insured by USAA to drive other vehicles was driving my car. Fine, Progressive told us, he's insured.... The only problem is that my next premium went through roof because without asking or telling me, they added him to my policy.

My husband was hit by a Progressive driver from the back years ago and it took us 30 days to settle our claim. Present day, a Progressive driver yet again hit my husband from behind, and can't get anything resolved. The adjuster Kishni won't return any calls and when I called progressive one of the claims rep stated that they are waiting on their insurer to contact them but they are having trouble getting in contact with them. His advice was to go through "our" insurance. He has lost his mind if he thinks I'm going to let our rates go up because your driver hit my husband.

I moved from Florida to North Carolina and was using Progressive Auto Insurance since 2014. When I was in Florida the customer service was excellent and it was the opposite when I moved to NC. I started on Aug this year in NC and found a better (great!) deal with another insurance agency and changed to the other one. Progressive charged me $179 which is outrageous and they call it administrative charges (???). I have moved in the past and changed insurances and haven't got any charges.

BEWARE OF PROGRESSIVE. I was recently t-boned on the I-10 freeway in AZ in rush hour traffic by the young 20 y/o daughter of one of their policy holders. She crossed 3 lines and t-boned me into the cement guardrail of the freeway. She provided two different statements of the incident within the police report and to the claims adjuster. Once the police report became available and was confirmed that she lied, the insurance adjuster suddenly changed his position and stated a lug nut from a diesel punctured her tire resulting in her actions not that she was struck by another vehicle which she claimed she didn't get a description of within the police report.

Back in 2012 - 2013 I had a Kansas policy, then once I left off to college and moved to Missouri I contacted them to cancel my policy and create a new one. Then once I saw they were going to jack up my current ratings to almost 300$ I got a new insurance company. I was told that I paid everything off and was good to go. But woke up 2015 with an amount sent over to collection from Progressive. I call and they couldn't find it, then they looked at an old 2 month policy that was quickly cancelled because of the new one and said they notified by mail of the amount going to collections.

On June 29 2015 I was in an accident that was not my fault. The other driver was only one ticketed, plus I have 25 pics Of accident scene and a eye witness. The police report also states I had no contributing action in accident and yet 3 months later I have no car, no money or a rental. I can't even get them to return my phone calls or emails and when they do finally answer they said police report is irrelevant and they only offer me 80 percent of a car they totaled. They also paid off my passengers already and I don't even have a rental.

Like many others on this forum, I was hit by someone insured by Progressive and I was held partially liable. The other driver was at fault and received the citation but I was held accountable because I didn't take evasive action. Translating into, I should have attempted to hit another driver on the expressway in rush hour traffic so I can avoid their insured driver from hitting me. Progressive is a piece of ** company who's only interested into finding fault in someone else to avoid paying.

I had Progressive with car insurance. I had a car accident at August 8th. I was hit by another car from the back. My car was both damaged from the right rear side and front right. My insurance company put me in responsible for the car accident with no reason. Everyone told me it was unfair because it was obviously the other driver's fault. I talked to the adjuster from my insurance, but she said there is nothing they can do. I sent them the evidence of the pics of my damaged car, explained everything in detail, but they did nothing. I felt so sad. As a international student living in another country I felt helpless. I have heard so many students like me had similar unfair treatment.

I was quoted a price and signed the agreement and now Progressive is rewriting the policy for over $40 more a month. They are used an address that does not even exist in NYC and will not honor the NYS DMV report that I paid for nor my driver license's address. I asked to speak with a supervisor and they refused. They stated that it is their policy that supervisors do not accept phone calls. The staff would not provide me with any names nor credentials of supervisors either. This is only in month one of my car insurance coverage. They are more expensive than other plans, poor customer service and are not consumer driven for people that rent and do not own a house. The company does not appear to be a progressive company that serves the best interest of the people that pay premiums. Just feels like they are out to charge more than they quote and advertise for and I am highly disappointed.

Had one of their insured back into my brick mail box and knock it off the foundation. Broke a bunch of bricks and cracked mortar. They wanted 2 estimates - a bunch of crap!!! After 2 months I got the 2nd estimate. I had been dealing with Holly **. She is a worthless moron!! She can't even make the decision. She has to give it to her boss who by the way is a chicken **! He won't talk to me, everything has to go through her. What is her purpose?? She should not have a job because she is worthless. Anyway the estimates were around $4000.00 dollars. And according to "her boss" the idiot! That is too high of a price to fix my mail box which their insured hit. Who by the way should not have a driver's license or insurance. So they offered me $1000.00. I told them to stick it!! Now I have to go through my insurance to try to get my mail box replaced. I have always been told if they advertise on TV they are worthless. I believe them now!!!

Right after I had created a policy with Progressive, I added my 16 year old little sister on because her adopted mother took her off her insurance because my sister caught her stealing her money. During the process, I was NOT told that my sister and I needed to be under the same roof and I was not asked by the agent. Soon later, my sisters adopted mom got a hold of my information and my policy number, so I wanted a new policy number so she couldn't do anything harmful. However, in order to do that, I had to create a new policy. Initially, they told me there would be no cost considering the circumstances. I went through a process (that took 55 minutes) to change my policy. I had already paid my month's bill and the next bill would have reflected my sister being added on, which I was under the same impression and I was specifically told there would be no cancellation fee.

There were 4 lanes where the accident happened. We were both entering the same lane when we gently tapped @ equivalent points on the car. I immediately moved back into my original lane making sure no car was in the way. We pulled over, I got out of the car, walked over and asked if she was okay as she was still sitting in her car. She said she was fine. And as she continued to sit in her car, she poked her finger out the window barely looking at the side of her car and said, "That was there before." I stepped back, looked at her car and said, "That's old damage!"

After receiving an online quote for $160/month, I proceeded with the buying process. Suddenly, my premium jumped to $196/month. According to them, because I had a non-fault accident back in 2013, I was a higher risk. I called them to get this resolved and told their agent that someone had side-swiped me on the highway and was cited for this by the NC Highway Patrol. His insurance paid for my repairs, so why am I a higher risk? The agent refused to listen and attempt to resolve the issue, so I told her they just permanently lost a new customer and hung up on her.

I was in a minor fender bender over a year ago. Like a good person I called my insurance company and let them know. I will admit I was at fault in this minor accident. Total repair estimate for my car a hundred bucks and around 250 for the other guy. Not worth claiming, right? The claim was cancelled, the last contact I had with a rep was stating the claim was cancelled. I try to get a new auto policy a year later and my rates have tripled. I have no idea why. My agent tells me it's about this claim. Apparently the other guy went to the hospital a week later and claimed to be injured--a 22 year old healthy black male. They paid him 7000 for bodily injury and never truly investigated his claims. There is NO way this man was injured in our minor collision. But my insurance rates have tripled and progressive will not review this case for fraud. My driving record is utterly screwed because of this and I can't get decent insurance rates to save my life now.

CLASS ACTION SUIT: Progressive does not deal in a fair manner. I wish to file a class action for unfair practices in making not guilty parties sign a waiver letter just to give a partial payment for losses and not be able to take the guilty party to court for the remainder of the damages. The law requires for insurances to practice in a fair manner. I need to know who wishes to join me... I can share with you some relative law cases and try to obtain a law firm who is willing to file a class action suit. Email me at: **.

I have been with Progressive Insurance for many years. I originally had a local insurance company and when a Progressive customer hit me I switched because they were very fair and seemed friendly. This has proven to be a mistake, they raise insurance costs for seemingly no reason. (Never been in a wreck in 5+ years, no tickets as well.) Every time I call in I speak to someone who doesn't have a clue about customer service, as they jump straight to business and immediately ask why you are calling in like you are bothering you. Gone are the days of "how is your day going?" or "How are you".

Called Progressive 9/05/15, locked keys in truck. At first I was told my truck wasn't on the policy, had to read off the vin numbers. She found it... "we are sending someone, should be there at 8:50 p.m." No one. Called Ideal the towing company, they stated he would be coming!!!! Back and forth with Progressive telling them I have 3 small sickly kids, one 70 year old woman, and my health isn't that great to please find someone so I can get out of this park it's dark.

Worst experience ever!! Ended up paying for my own damage from the accident. Agent Sheila ** was rude and apparently no damage in the car was related to the accident and the car was not driveable. Try calling and nobody ever answers. Leaved a message, nobody ever called back.

Worst ever. Called them with a car problem and the towing company they gave me called Blitz Towing located in Miami. Did arrive around 2 hrs later messing up my entire day! Will def look for another insurance company after that!

Linda was rude, condescending, and unhelpful! They have the highest rates out there. I signed up with Progressive with liability insurance, when I bought my new car I wanted full coverage and their quotes were higher than all the others. I decided to go with State Farm. When I canceled with Progressive they charged me $55 even though I paid for a full month and an opening fee, I had coverage for 15 days! In the end I ended up paying over $250 for insurance for just 15 days and the women on the phone mocked me. So disrespectful and unprofessional.

So I'm on a light and the light turns green with me going straight. The Progressives driver comes out of the ramp, hits me, and drives on the sidewalk. So we stopped, exchanged insurance, made a claim. Ruby ** is handling my claim, she emailed me requesting information. I told her in words how and where it happened but she didn't understand, until I drew her pictures and took new photos of the area. Ok so 1 week goes by I call Ruby 2 times, on the 3rd she answers and says "oh I talked with our driver but we need more information, you can get an estimate only".

For my first time buying a car, having to get full coverage on it seemed like a lot. Progressive made it sound easy. Until they actually had to handle my claim. I turned too sharp one morning, hit a pole on my passenger side, and was immediately undriveable. A few days later my claim representative TYLER ** calls me to tell me my car is totaled. I'm in shock. I hit a pole going not even 10 mph and my car I just got 4 months ago is totaled??? Yes because progressive only quotes brand new car parts so that right there is half the overpriced cost. After they total my car out. My only next option is for them to tow it to junk yard. (So they could get more money out of it, I would never see/ go towards my $4,000 interest I still had sitting with me even after my insurance paid the Kelly Blue Book to my lien holder.)

I was involved in a car accident with a Progressive customer. The person ran a stop sign, police came, the guy admitted what happened was his fault and was cited. However, after talking to the claims adjuster, Vickie ** from Progressive, they are holding me partial liable for the accident even though he ran the stop sign. They will only cover a percentage of the damage.

I applied for a free quote for car and home insurance online from progressive and filled out all the information they wanted. They said my house was valued at 75,000 which it isn't. I said it was only worth 65,000 and they said I had to hire an independent assessor to show the value of the house. My property tax is based on 65,000 and why should I have to hire someone to prove the value for my house. My current insurance company used the tax value. I wouldn't buy progressive if they were the last company on earth and I will let everyone I know just what jerks they are and how crappy they treat potential customers.

Got into an accident more than a month and a half ago. The person responsible for the accident is insured with Progressive. They keep postponing things and they do not do their job. Had a really bad experience with the inspector that came to see my car. Progressive is not making any progress on my case, they are just ignoring me. They are the worst company I ever had to deal with and I am sure I would never buy insurance with them, not even if I got it for free. Worst experience ever!!! I had to rate them with one star because there is nothing else. My real rating is ZERO stars. Stay away from them if you don't want to be driven crazy.

Although I have happily been with Progressive for over 6 years, today I was beyond frustrated with this company. I don't typically bash companies on the internet -- but in this case, I had to. My partner and I recently traded in both of our cars for a used truck. Before we purchased the truck, I called to get an insurance quote to be sure I could afford the monthly payments. Sure enough, the payments skyrocketed, but it was still super affordable. So we bought the truck! Yay! Of course today, I called to actually change my policy, and they told me that my monthly payment was over $40 more than what they quoted me. After being on the phone for 45 minutes, I finally got it so it was only $22 more than what they quoted me. I just took it.

Called for quote on car insurance. They refused to give quote based on car only. Asked extremely personal questions, if I completed college, my gender, age, race, salary, etc. Been retired for years, zero accidents or claims ever! Extremely upset about stupid personal questions that have nothing to do whatsoever with road safety.

I was talked into getting the roadside assistance package. The second month of a new term with this company I locked my keys in the car. I was happy that I had added the coverage. However, the company they contracted to assist me never arrived. After calling back 3 times and waiting over two hours I was able to get help from a friendly passerby. I called the locksmith to let them know I didn't need any more help. Several weeks later Progressive sent me a cancellation notice for using my roadside assistance coverage. Now they want to fix their mistake. I will never use Progressive again. I can't rate them any lower. Also, I see that over 1,000 people have rated them 1 star when I'm sure they would have liked to give a lower score. All I can say is you get what you pay for. With Progressive that's nothing. The idea that by law we are required to have coverage that doesn't help, seems to be a scam. Be wary of this company.

My car was hit and the person who hit my car ran away. I told Progressive about what happened and they investigated for three months and tried to find any excuse not to pay for the claim all because they seen that my kid got a ticket in the car a while before this all happened and because of that they decided not to pay me for the damage. Now I have to take them to small claims court and I think that is a horrible way to treat someone who has three cars under them and Been with them for two years. Be smart. Take your business somewhere else before they try to rob you too and cause more stress in your life!!!!!

I'm disgusted with Progressive. My husband and I have been with them 4+ years. They claim to have a loyalty program. I find no loyalty whatsoever on their end. It's really iffy how our policy varies in price from one month the next one month will be $150 the next could be $220 - who knows? Not once has my husband or I been in an accident or had a ticket, especially my husband who has been driving almost 30 years with no issues.

I recently moved to a smaller town. Every time I've made a change to my policy it's gone up. I've been with them for 5 years (no accidents). This time I took my Honda Civic off the policy and went back to the same pickup I originally had, and again it went up. So I did a little shopping and beat them by 50% plus same coverage. So I called them back after a half hour on the phone still 30% higher than State Farm, 40% higher for Hartford. Too bad I liked Progressive. I'm thinking Flo is overpaid.

Progressive is a terrible insurance company. I was hit by someone in 2012. I followed all the proper guidelines in submitting a claim. Got my car fixed etc... However, when I call to get information on the accident because one of the pieces on my car has a faulty paint job. The trunk of my car that was replaced has absolutely no gloss left to it. Looks very dull and just overall a mess compared to the original parts.

My daughter was parked and in the grocery store when her Camaro was hit in the right rear and the other driver (insured by Progressive) never even made an effort to stop. The hit and run was witnessed by others and even had video from the grocery store. The hit and run driver happened to be a peace officer with the Wyoming Department of Corrections. When I called Progressive to file a claim the agent I spoke to said they had not yet heard from the hit and run driver.

I was directed by Progressive to switch my policy from Florida to Colorado even though my plates and license hadn't been switched yet. So when that happened they sent the Florida DMV my cancellation notice but did not inform them a new policy had been written so in that process my drivers license got suspended. When I called Progressive they informed me I should have known and that it was my fault. I had to spend all this time sorting out the mess. When they should have given me all the information upfront. They are the insurance experts not me. It has been really stressful and they were rude and did not care. I HATE Progressive. They are the worst insurance company I have ever worked with.

1st off, wow. I was hit, mirror was damn near off the car at a stop sign. Lady takes off after hit (they're insured) and I called 911 and cops got her. I laughed, like really? After claim was submitted to them they called 2x to different agents from 2 different states, Ohio and PA. So they both got my story. What's next, right? My claim was denied. I knew this was going to happen because the other person felt she was wronged. Really? I sued Progressive and case settled out of court. Good thing too because I'd have won way more. My car's fixed and I'm happy with the offer that our family practice got back but I am disappointed in the way they treated me after the 1st adjuster denied my claim once I filed suit. I was greeted by a nasty fellow who was damn certain of himself. Last checked God didn't appoint him commander of insurance. I'm a student in Law and I am humble so please understand. I'm not after you for millions, LOL. Fix my car!!!

Two years ago we moved to FL state and went with Progressive Car insurance because it was cheapest at the time and seemed in very good standing. We usually pay our policy every 6 month or for a full year. Everything went well until we added 3rd person to our policy and we have to pay only sum under $200. It was not a big deal, right. Payment was processed before the due date and everything went well.

I have been Progressive as my insurance company for over two years now. On July 27, 2015 I went to the Progressive website, requested a chat session and inquired about adding a new vehicle. I was quoted $278.50 to insure this new vehicle for six months with a $500 deductible. Two weeks later I called Progressive to get the new policy started. Now the price of the same policy is $671 for six months, no accidents or tickets in well over five years and no claims.

They canceled my insurance due to a lack of license which was valid at the time. They told me when I called to make a payment that my insurance had been canceled 15 days prior and they had sent me a letter (uncertified) to my address that I never received. I got documentation they requested from DMV and they then told me that I was 15 days late to make any changes. Not only did they give me a run around for documents they had no intention of using, they allowed me to drive without insurance after only sending me one letter. When I was with Allstate I got multiple reminders of dates and due and any changes with my accounts. I now have to pay for insurance and a reinstatement with DMV as well.

I did call Progressive to have a quote for my parents but they added their name to my policy with the wrong spelling without confirming with me. Sorry for PRG.

We had Progressive insurance for many years with no claims. The 1st claim we had is over 8 yrs old now. A Mennonite with no insurance hit my husband in ILLINOIS & disappeared per Progressive. Progressive took our $500 deductible & assured us that we would get our deductible back when they got their money from him. This was their 1st LIE. It had been over 8 yrs & nothing but they have their money. Plus they made my husband 10% responsible when the police report clearly states it was their fault. Now I find out that progressive has $311 on my credit report when I have NOT had them for 5 yrs! And they have multiple accident claims on me when I only had 1 accident & it was not even my fault! What can I do?

I am with Progressive for 3 years. Recently someone hit my car from the back and totally broke my rear bumper of my Toyota Celica. After claiming Progressive they sent me an adjuster to get me an estimate. His estimate was way under than the original price, and he is gonna use all used parts to get that fixed. PROGRESSIVE is a very low standard insurance company I believe.

Because I pay cash and don't borrow they claim my premium is not the lowest because of my credit score. I own my cars, boats, houses and I pay my one credit card monthly.

Began in May where son's car broke down in Florida where he was residing about 6 hours from home or so. Called the Progressive service and got a towing service guy calling back with abusive behavior on phone because he was broke down at 5AM in the morning (Really did he chose to be broke down?)! Then son called back and they were to send another service out. After waiting for hours they began to walk home. During the walk (3 hours in), they call and said they were there to pick up car but it was gone, had been impounded apparently. We located car in impound, Progressive still giving us the runaround about getting car out and paying towing fee.

Wow I don't even know where to start. I was involved in an accident and not at fault. I have a police report clearly saying it wasn't my fault. Progressive should be paying 100% of my damages but they ASSUMED I COULD OF AVOIDED THE ACCIDENT! What the hell?!!! I even have a witness who saw the whole thing and even had the police officer clearly say the person who hit me did something illegal and was on the damn phone when she hit me! There was oncoming traffic and cars behind me, beside me and blocking my view of where she was trying to pass through on the other side of the highway! How could I avoid that? I couldn't see her!

As an auto dealer I am forced to deal with these incompetent buffoons on a fairly regular basis when registering vehicles for my customers and without fail every transaction requires at least four times longer than my interactions with virtually every other insurance provider. Nobody in their company is ever on the same page as anyone else and I am required to sift through countless layers of their internal bureaucracy to get the the two simple forms required to register a vehicle in Massachusetts. They are simply awful and I hope they go bankrupt and their corporate headquarters burn to the ground.

A driver turned left in front of me, and we collided. My airbags deployed, but the front end of my car was destroyed. This happened on Thursday, July 30, 2015. I went to ER in ambulance for CAT Scan of neck and xrays of spine due to the fact that I had extensive spinal surgery which included fusing of nine vertebra on Oct. 29, 2014. The doctor saw two suspicious injuries, so I sent those films to my surgeon in New York for comparison. My back and lower neck hurt. In the meantime, I do not have a car to drive, and I am stranded at home. I have a doctor's appointment today and must beg a ride from a neighbor. I reported my accident as soon as I got home on Thursday. My company, Horace Mann, took the information, looked at police report and determined it was not my fault.

I was rear ended by someone who had Progressive. I reported the claim to them. Took over a week for them to return my call and assign an adjuster. The adjuster said the claim was going to be denied for lapsed insurance on their customer's behalf. I spent a week investigating online and with sheriff department that reported to scene of accident and found all applicable information. I am now being told it will be another week before I get any resolution and it has been 3 weeks already! Even the police said they are a run around company and could have gotten the information if they wanted it! Then the rep had the balls to ask me for all the information I worked so hard to find for them!!!

My wife recently got boat insurance through Progressive...all fine. When she got it till I had a claim they said it was caused by something else than what it was, even though my boat mechanic said it was what it was. They looked through everything, tore my boat apart without my permission, and denied the claim. They did not put it back together the right way. When you take apart a boat you need to replace seals and other stuff. They didn't pay for that, just labor to tear apart.

Accident occurred June 5th - not a fault. Person who hit me (insured by Liberty Mutual) did not file a police report and refused to speak to either her or my insurance company. Progressive jumped to the conclusion that I must be at fault, but as long as I pay my $500 deductible, they can get it taken care of (over $6000 in damages). Today is July 23rd and car is still in shop. Progressive refuses to pay for rental, it has been coming out of my pocket since Monday. Spoke with a 'supervisor' today and she informed me that the rental is actually out of pocket since July 5th (over $500 at this point), and the auto body shop is not one selected by Progressive.

On or about May 15, 2015 my car got broke into while my wife was at work at Abuelo's. We called the cops and they got a report. I then called Progressive, which they told me it would be a week before the adjuster could make it out. During this week it rained for about 30 minutes once or twice a day. During the break in they broke the driver window. We kept a bag and tarp over the window but whether rain or shine my wife still has to drive to work and we have kids that have activities that need to be driven to. When the adjuster came out he said he didn't need me, he knew what he was looking for, so I let him be til he was done. He estimates around 1000 for the radio, headrest DVD players, window damage, and any other damages saying he could get used parts.

I was involved in an at-fault accident that I immediately took responsibility for, because that's the right thing to do. I contacted Progressive and made a claim immediately and explained the incident. They promptly took care of the people whose car I struck by giving them an immediate rental and offering to come out and quote the damage on their vehicle next day. On the other hand I have had nothing but issues with this claim as far as damage on my vehicle goes. They said they could not send anyone out to assess the damage on my vehicle for a week and a half and that I had to take my vehicle in to one of their service stations, which is an hour from my house.

I call on the 24th of July, they told me I had 30 days to pay my insurance but when I call it was canceled. Once I get some more insurance they don't never have to worry about me. Customer Service is terrible. Do not get no insurance from them, is no damn good.

Where to start. My boyfriend was paying about 190 some dollars for his insurance until they canceled his policy cause they said some lady said she was married on his insurance. He lost his platinum membership cause of this and his good pricing, why should he be punished? Now he pays about 380 and just recently he had three payment declined over six months, but the last payment wouldn't have been declined if the agent working for Progressive didn't tell him to ignore the letter he got. I called to complain, talked to this supervisor Shelia. She said she listened to the call but couldn't fix it cause accounting wasn't opened. She gave me a number to call back that was a number for someone named Lauren. So unprofessional.

On the 11th of June, I was hit by a young man whose parents carry Progressive Insurance. Sitting at a stoplight, he hit my trailblazer never hitting his brakes. His car went underneath mine lifting my back end up at a considerable angle then slammed it down. From computer flying off, seat breaking, my windshield to my entire exhaust being ripped off, to wiring being mangled, frame damage, you name it, it broke. I'm from Oklahoma and was approx 300 miles from home in Lincoln, Nebraska when I was hit. Here it is more than a month later and I'm still stranded here with no end in sight. Progressive has got to be the biggest ripoff I've ever came across. My trailblazer is unsafe and can't be drove. And they won't pay for it, won't even meet me face to face. Stuck in Nebraska.

The name your price tool to fit your budget by Flo is a fake. After your six months Progressive increases your rate without even notifying you. When I told them I was on a fixed income my payments met my budget they said my increase was due because I was only offered a six month discount. That's not what the name your price tool commercial said. Then I was told based upon the number of claims submitted for my area the cost is spread out to all their customers. So I took the advice of one of your reviews and tried USAA. I wish I had them six months ago because I'm paying half of what I paid with progressive now that I've joined USAA.

I have been with Progressive Insurance for several years. I have had a clean record the whole time and for several years before that. Progressive claims they offer accident forgiveness, but like all insurance companies it is a scam. It has a bunch of contingencies attached like the claim has to cost less than 500$. In this day and age it NEVER costs that little to fix a car. So, basically, what happens is that I end up not getting my car fix due to fear of them raising my rates. Why do we have insurance? To pay to get your car fixed in an accident, but we don't because they raise our rates even if you are a safe driver with a clean record!

After my accident they took my car to do an assessment and called it a total loss. They were fair enough with finding comparable cars but they then deducted a fairly large sum from every vehicle calling it the adjusted sale price, as if they know what the car will sell for. I contacted all the dealers they had listed and 5 of the 8 cars had already sold at or very near list price but the insurance company was still unwilling to readjust their price to reflect actual sold prices.

Our Yamaha boat was in our marina slip and we received a call in early June from the maintenance supervisor that our boat was sinking. While on the phone with him, we requested that he flip the bilge pump on until we could get to the marina and see what had occurred. We had experienced several days of heavy rain and due to the location and direction our boat was facing though that maybe it had taken on excessive amounts of water due to this. We cleared the boat out of water and waited until the next day to see if the boat would stay clear of water. Unfortunately, our boat took on water overnight and it was again sitting exceedingly low in the water. We tried to start the engines and they refused to turn over. One engine sounded as though it was attempting to turn and the other one just sounded as if it choked. We had the boat towed to the dock and removed it from the water.

Let me just say that I made a huge HUGE mistake getting this insurance and for your own sanity, DO NOT PURCHASE THIS INSURANCE. Yeah the commercials, and ads are so convincing, however once you have paid for your policy, you will start noticing random changes on your policy that will result in you having to pay more money SOONER than your original billing date. The worst part is if you call customer service and ask them to explain the changes, they can't! I called and talked to 4 agents, all 4 were stumbling through their words trying to explain, I just gave up and hung up.

I'm 28 yrs old, homeowner, honorable veteran, college grad. and work in the Public Service field. I had my DL suspended 6 years ago in 2009, but nothing ever since; no driving violations or accidents. I had Progressive auto insurance from 2012 until 2015. Progressive tells you that they are getting you all these great discounts and what not, but when asked on numerous occasions, they could never tell me the exact dollar amount of how much I was actually saving. Besides that, my premiums kept going up every six month.

On 6/15/2015 I was driving in a parking lot going about 5mph when a vehicle that was initially parked backed out and hit me. I contacted the other party's insurance company Progressive. The claims representative explained to me that it sounds like we were both liable but would still have my vehicle adjusted. Of course I disagreed with this because I had the right of way. Their insurer backed into my vehicle. She was not paying attention and was using her phone. I contacted my insurance company to report the incident and they told me the other party was liable and it wouldn't be worth me filing a claim with my insurance with the damages only amounting to 700.00. Today is 7/11/2015 and the claim is still open. The adjuster from Progressive has yet to return my calls to give me an update on the status of my claim and their investigation.

My premium payment increases and I've been with them for many years without ever having any claims against or on my policy and guess what? Was told the reasons of increases was because overall in the state of Washington so many claims has been put through by policy holders and other factors that causes my payment to increases. REALLY? I've paid my insurance on time forever and always a careful driver. Both my husband and I and zero claims and we're affected by those other policy holders who put in claims? What does that has to do with my policy that has zero claims and on time payments never late? What a dumb reason of increasing my premium! The worse customer service ever!

My (minor) son was involved in a three car accident. He was at a red light when the car behind him (Progressive insured) tried to change lanes. A car hit the second car and pushed him into my son's car. The third car left the scene and neither my son or the other driver was able to get that license plate. Long story short, Progressive contacted me to check out the story. I returned the phone call within an hour and reached voicemail. I followed the directions following the voicemail and then was transferred to someone who obviously was not Flo. No cheery helpfulness here.

My son in law was killed in a car accident in May 2015. There were no drugs, alcohol, or cell phone involved. I cannot believe the way this car insurance company handles things. They have 3 to 5 different employees call and go over and over it again and again. I don't feel that Progressive Insurance Company cares! Then it took 7 weeks to cut a check for my daughter's car. This company made a bad situation even more difficult. They are spending thousands of dollars on their commercials, when they need to spend one on one time with their customers!!!!

They increased my payment trying to claim that I don't live where I live. When I asked for the proof/reason they believe that they wouldn't give me any.

Spent twenty minutes being screamed at and lectured (no joke!) by a medical representative when I attempted to reschedule my IME for the next day - a simple "I'm sorry, we can't do that" would have sufficed. Progressive takes the gold in rudeness, unwarranted aggression, and unprofessionalism. Going to be changing providers as soon as possible.

I got involved in a three car accident with a person carrying Progressive Insurance. Progressive DENIED to pay my car, they said the coverage, it's too low. And Progressive is telling me that it's not possible to pay all three cars. So, I'm advising everyone to get out of Progressive Insurance and never do business with this insurance company.

I was with Progressive for maybe one year. 6 month into my really expensive account, I got a used car and was paying over $180 a month for full coverage (EXPENSIVE). I had the car for not even a month, and somebody opened their door right as I was passing and tore my side up. I was trying to get a hold of my claim representative, and they were nowhere to be found!! I called them maybe 10 times over two weeks, left voicemails every time. I gave them a couple days after the first call, but after that, the other insurance was pressuring me with all sorts of requests that I couldn't understand. SO I DESPERATELY NEEDED PROGRESSIVE TO STEP UP FOR ME!! Didn't hear from them until I started handling the claim myself, and I must've not been doing it right because THEN he called, being really aggressive about all my mistakes.

Car stolen, they made me feel like the thief the whole time. Even when car found by the person I thought stole it, they still made me the bad guy about damage to the vehicle saying they need to determine if old damage. They said all this without even looking at the car in the impound lot. They are great at collecting premiums but have no sympathy or help when it comes to claims. Worst insurance and customer service ever. I will never trust Progressive Insurance again.

I was hit by a lady with Progressive auto ins on May 8th 2015. After being called by Progressive I was told there was "shared responsibility" in the wreck!!! No I was NOT legally at fault. The other driver received the ticket pled guilty. To date they still have not paid for the damages. They wanted to give me less than 2300.00 for a car now totaled worth over 5900.00. This company is a joke!!! Will have to sue for my car I guess. Someone should investigate these people!!! They are evil!!!

Our employee was involved in an auto accident several months ago. It was 100% the fault of the other driver and the other driver was cited. The other driver was insured by Progressive. Progressive listed the vehicle as a 'total loss' but their settlement was several thousand less than what was owed. (We'd purchased the vehicle 'new' a month and a half prior and it had less than 500 miles on it.) When I questioned the gap between their offer and the pay off value, they recommended I file a claim with our insurance company for the difference. Doing so would impact our future rates and I rejected that offer.

We have had progressive insurance for approximately 5 years. We had the roadside assistance. We have never ever filed a claim in the time we have had this insurance for an accident. We have never missed a payment. Progressive dropped us because we used our roadside assistance too much. We never knew each time we called for assistance it was considered a claim. We would have purchased AAA. Now we are having a hard time getting insurance.

Progressive Insurance almost triple my bill without my consent or knowledge and as I was trying to dispute the extra charges and canceled my policy they send me to collections ruining my credit and forcing me to pay it.

I am not making a claim. I am just here to say that in 5 years of being with Progressive, and having a clean record, I received only an increase in my monthly payments. Never a reduction!! I left Progressive, went to Farmers. Better rate, and as I never have accidents (40 years and an ex stunt driver), I would think I would get less than an increase!! Later flo!!

When looking for auto insurance, of course we want to get the best possible rate. I called several different companies, and Progressive seemed to be the cheapest, especially after providing you with the option to use their "SnapShot" device which you plug into your car to monitor your driving, to prove you are a safe driver and then get an even better rate. This sounds so great and all, and for awhile I was happy. UNTIL I found out that my insurance sales rep was just trying to get a quick sale. (I guess you get what you pay for.) He should've been more informative in that in the state of Georgia, if your car has a lien-holder, then you are REQUIRED to have full coverage.

I had been with Progressive for 7 years, never late with a payment, never one claim filed. I was hit by an uninsured driver in Dec. 2014 and had uninsured driver coverage, which I utilized. They totaled my car out and that process was fairly simple. However, the bodily injury side has been BEYOND a nightmare. To start the agent told me completely wrong and said I should have all medical run thru my health insurance, wrong. I ended up having have everything re billed which delayed things further and dealing with collection agencies was horrible.

I have dealt with almost every insurance company in my adult life from either being a client or being hit by all the terrible drivers in this world! I have never been treated so horribly! I had to basically BEG to get new car seats for my three children and when I asked about compensation for the pain, time, stress, and trauma I was told, "Oh we don't do that, I've never paid out to anyone just because our client wasted their time!" Are you kidding me? My disabled Veteran Husband was in the vehicle when we were sideswiped with no cause or reason or warning! On top of that, my three young children are now terrified to get in the car every day! My six year old daughter has had multiple nightmares over all of this!! How does a company not have compassion for the people that their clients hurt?

My parked car was hit at 2:30am. The owner was on the scene of the crime and alleged that somebody stole her car and she pursued them which made them hit my car. Both of our cars were towed away. While my car was sitting in storage while they completed their investigation it racked up charges. The claims adjuster has been nothing but a liar throughout the whole process. He works in the Malvern office. They finally went and got my car back after almost 30 days of sitting in storage. The claim adjuster then tells me that they were only going to pay for ten days of storage and the other 20 days are my responsibility. Then they call me back with an estimate and says that they are going to take 900.00 dollars out of my check. I told him that I didn't agree with that and the adjuster said if I didn't agree with that then I would have to come and get my towed car and then they wouldn't pay me for anything which I later found out isn't true.

I started my policy on the 9th of November. My due date I selected was the 2nd. They took money December 2nd. Now I want to cancel and they are saying I'm paying behind. They actually said my November payment was for October. Yet my coverage started in November. They kept repeating the same thing and would not listen to me when I tried to explain my side. They will not give me statements of my coverage and payment history. I asked and they said no they will not do that. They said "look at your bank statements." The fact is it has been paid the 2nd (7 days early) every month for years. All of a sudden I am paying for a prior month that they cannot account for.

On 10/01/2014 I was involved in an accident in my 2000 white Volkswagen Beetle with insurance. I reported the incident to Progressive Insurance claim department the same day to start the process. Within a week they had me meet an adjuster who would take pictures as part of the claims process. After a week I called to see what going on, only to be told that the other party said it was my fault. I denied that. Claimed and expected them to fight for me because I was victimized. Upon further investigation, I found out I had uninsured/underinsured motorist insurance. My agent never told me this and never called me back and my claim went unattended. The accident was proven by Progressive that I was not at fault. Now that I have brought it to their attention they are giving the runaround. Now I have a different agent who had the nerve to have an attitude because I want answers.

I have been paying $106 a month for my 05 Subaru sti for full coverage. I have been with this company for 5 years even though when I was in accidents (all not my fault), they never helped - I still kept them for some reason. My policy was ending this month so they gave me my new premium and now they want me to pay $136 a month when I have no accidents or tickets. The person I talked to on the phone said the increase is because I do business with them. Absolutely ridiculous, Progressive is a joke.

Please whatever you do, look into another insurance company. Progressive are robbers and thieves. I got in a car accident and the other party was in the wrong but because the other party had Progressive as well as I, they lied about who were in fault so they would not have to pay the extra money for the full damages for my vehicle. I was backing out of my drive way barely moving. The other party was speeding 40 miles per hour in my neighborhood. Did not stop at the stop sign. And the speed limit is 15 miles per hour. I was the one who got hit and my car was damaged, her car was fine. The police gave her (the other party) a citation because she was at fault. And Progressive said I was 80 percent in the wrong and she was only 20 percent in the wrong. I was only given money for 20 percent of the damages, not enough to buy another car. Please whatever you do, look into another insurance company. Progressive are robbers and thieves.

They quote very low rates to hook you. They actually sign you up and insure you for your cars. But after a month or two, they start hitting you with dramatic additional fees. They more than doubled my policy without notice and demanded $3800 within two weeks because some consumer reporting agency said that some 16-yo driver lived at my address. I had to prove that someone who does not exist does not live at my house. NIGHTMARE COMPANY!!!

On 3-15-2015 a drunk driver, who was arrested on-site, crashed his car into my residence. The crash total two of our cars and caused damage to the property and our house. Progressive was the insurer of the drunk driver; Progressive handled the claim by endless and endless requests for documentation, after we sent what they requested, only to have requests for more paper work, pictures, etc. - all work that Progressive could have done themselves - never giving any reasons for not paying for the damages, which is required under Pennsylvania Law.

My son bought his first car less than a year ago. It was stolen from his work in April first thing in the morning. Police report was made and Progressive Insurance was notified. Of course the way they talked to my son and I on the phone was as if they knew it all and we were supposed to be guilty for his car being stolen. The questions they asked were like, "Was the car driven out of the country?" Just because we live in New Mexico does not mean we take off to Mexico. Lots of insinuating questions which bothered me because the lady on the phone from Phoenix sounded racist to me. My son was desperate to find his car and we and his friends drove all over Albuquerque for days and nights to see if we would spot the car. Progressive was not very cooperative at all and my son had to constantly make the calls to them with no result.

Hit something in the road and blew out two trailer tires. Call for roadside assistance and was denied because they had my 5th wheel travel trailer classified as a motor home. They paid for trailer damage and minor truck damage but would not budge on the denied roadside assistance claiming it was my fault for the misclassification. I filed complaints with both the Ca and Tx insurance commissioners (pol. bought in Ca, accident in Tx). Both said to either get a lawyer or arbitrate with a referee. Well arbitration with progressive costs money and I can't find a lawyer that will represent on a contingency.

I call for a quote and ask for multiple quotes from other companies because they seem to PRIDE themselves on trying to get the best quotes for their customers. SADLY after asking multiple times for quotes when I had this feeling he was only in it for Progressive... I was told 3 quotes... come to find out they were ALL Progressive and he told me the lowest of ways to pay for them... I accepted the lowest way I could pay it and then after getting off the phone realized that I may have just been forced into a sale without EVER hearing another quote from another company, no competition... just lying saying "these are the lowest quotes" and saying he would give me those extra quotes after giving him the info he asked for... I DID NOT get the LOWEST, I DID NOT GET ANY competition! They did not fight to have my business, they lied and continued with their agenda...

Husband and I started a car insurance policy for 2 cars of Full Coverage about a year ago with Progressive. Received the quote was very satisfied with the premium rate. 6 months later time to renew, and there was a $16/mo increase. The next renewal $22/mo increase...the next renewal was a $39/mo increase...No Accidents, No changes in our driving history, no points or anything on either license...no changes occurred at all! Part 2 of this fiasco is In January. We requested a quote asking how much it would be to add our son to our policy who was purchasing a car that day...They told us the ridiculous amount and we of course said "No thank you, he will get his own through another company." That was Jan 23rd of 2015.

I was the victim of someone running a red light. He stated he knew his brakes were not working. I also had an eye witness. I had the green light - started to go and just because when I was asked if I looked to the right when I went and I said no, Progressive will not pay for my vehicle to get fixed. I was being honest - I didn't have time to look. It all happened so fast. What makes me more angry is that I myself did all of their work on my end - I took photos, emailed them to Progressive, picked up my police report with the witness' statement on it and faxed it myself. They had to do nothing, I did it all myself so I could get in a rental car faster and of course they said 50/50 which makes not sense to me due to the fact he admitted to running the light and my eyewitness say it all...

My car was backed into my a Progressive Policy Holder. I was told the car would be repaired and I would be given a rental while my SUV was being repaired. It has never been told to be or stipulated in writing how long Progressive will honor my having a rental car. For the past three (3) days the Claims person from Progressive ** has been calling me telling me they were not going to pay for the rental any longer than tomorrow Friday, June 12th, and the body shop has told them the repairs on my car will be completed by Tuesday, March 16th. Now there are 4 days remaining before my SUV is repaired yet, I am being stressed to have to find transportation for the remainder of the time my car is being repaired.

I have been with Progressive for a decade now and a couple of weeks our insured Truck was hit by lightning.. They totaled the truck.. We didn’t know till we called. We have been without Truck for 2 weeks. I called my lender who has the note and Progressive hasn’t even contacted them. They are requiring payment. The last 2 days I keep getting no straight answer still waiting approval. When time is of the essence and you take a family’s car away. Ridiculous Waiting..

My car got back into at the end of April of 2015 and cracked my bumper on the rear end of my car, so I called Progressive and let them know what happened. Everything started ok at first. I took my car to the shop and dropped it off at A&J collision repair and here goes Progressive with their normal bullcrap "being CHEAP". Progressive keep ordering the cheapest bumper they could find because they didn't want to go through the original dealer which was Chevy to get the exact bumper.

STAY AWAY FROM THESE 2, CHEATING COMPANIES (Progressive/Bloomfield Collision in Bloomfield)... These 2 together are like a SNAKE ON OIL... VERY Slimy mixed together. They take your car after an accident, try to do the very least amount of work, which is understandable but then after they are told No, and decide to take it to another mechanic they purposely lose, sell your parts and you wind up having to replace everything that they didn't fix on your CAR and you will be left holding the bag. They had my car for 3 weeks and pulled my truck apart & then sold the parts... The video will speak for itself!!!

On May 9, 2015 my vehicle was involved in an accident. My vehicle was struck from behind while I was stopped at a traffic light and it was pushed into the car in front. I immediately contacted my "trusty" insurance company Progressive Direct Insurance and filed a claim over the phone (policy number is ** and my claim number is **). Here in Florida you are required to have damages to cover property in case of an accident up to 10,000. That is the law. Of course, because I was not at fault I wanted to file a claim under the other driver's policy, who has Geico Insurance. The other driver was fined for the accident. The claim adjuster for Geico has denied the claim; first they stated they needed to determine who was at fault (which is ridiculous). Then they said the damages exceeded the $10,000 limit on the policy, amazingly coming to this conclusion without looking at my car.

I have an insurance policy with Progressive and was not allowed to use my maximum of 30 days. I was made an offer on May 18, 2015 and I told the representative that was not a good offer. But then we had to wait for an answer from the courts to move forward on my claim. I explained to ** and her boss Ms. ** that I needed the rental. I was told that I was given one week at first and then given another week as a courtesy, but my policy gives me a maximum of 30 days. They had me to turn the car in without any closure to my claim.

I bought a 2013 Ford F-150. I already had Progressive for a year. I added truck with full coverage. A man ran a red light and hit my truck. He was at fault and was ticketed for the wreck yet Progressive is trying to say it was both of our fault in their eyes but agree with me I did not break any laws. Do not use this insurance company. They will do anything they can to make you pay some or all of your deductible. I have already dropped them and started insurance somewhere else. Got same coverage and saved 160 dollars. I also turned them in to Ohio department of insurance and the BBB. They can try to explain this one to them. The Ohio department of insurance said they will fine Progressive for bad practices if found they did wrong. All Progressive is saying it's my fault. The other guy ran a red light.

I have just had a terrible experience with my claim. Their rep ** at Diamond Auto Body failed to make an assignment for my car repair up until when I come back in 4 days. My car was dusting there at Diamond Auto Body for 4 full days (dropped it off Monday, Apr 20 early morning) without any action (parts order and/or inspection). **, who is your regional rep, heard about my claim only today. So it was until I stopped by the body shop that you cared about my claim. Let alone the fact that their service center at Silver Spring did not give me any estimate. They sent me to Diamond, but at Diamond ** told me to go back to Silver Spring and do it again. I mean, those people were just ping-ponging me back and forth avoiding responsibility. I had to rent a car for a whole week for nothing. Never get a car insurance with them!!!

I was with this company for about 3 years. Had my first accident and got the worst service ever!! And had my payment increased. Needless to say I wish I had gone with Liberty from the get go. But as a first time driver I didn't know much about insurance. Well I do now!

Our car was rear-ended by someone with Progressive Auto Insurance. The other driver was at fault and admitted fault at the scene. My wife stopped for a pedestrian and then watched their insured in the rear view mirror as they ran right into the back of us (in my BMW no less). The driver behind them also didn't stop causing a second collision with our car. The driver that hit them fled the scene. We reported it to Progressive Insurance in April but because their insured wouldn't call them back for six weeks we were left unattended.

My wife and I are moving to another city. Progressive will not insure us because we made a claim on our roof because of hail. They said because I live in Texas I could not get insured with one claim. The guy that I talked to said that in any other state they would insure someone. I advise all Texans to not use Progressive.

We ran aground on 22 May, 2015, and called Progressive. They called their contractor, Compass Marine, to dispatch a tow boat, Flagship Towing, out of Leander (also operating out of Kemah). I get a text from the dispatcher (** @ Compass Marine) that the guy will be out in "1.45 - 2 hrs." At the three hour mark, I call and find out that the guy hasn't even left the dock yet and is refusing to.

Last June I had to send in proof of address, and did so with the office I deal with - The Erny Insurance. The agent was on the phone with Progressive and we got everything faxed and I was told everything was good. I got renewed and then renewed again in December. Now this June - same thing again - Progressive says they never got the proof of address document(s). How do I still have insurance, you idiots then? Why do I have to go through this again?

My husband, prior to his passing, purchased Progressive Auto Insurance after being in an accident and discovering he did not have SR22. Progressive assigned him a fictitious VIN Number and Vehicle. I had the names of representatives ** (knowingly sold the policy) and ** (spoke to me after my husband's passing until I unraveled new findings). I reported them to the BBB and Progressive refused to speak with me after I accused them of illegal business practices and unethical behavior. Progressive insisted via the BBB they would not speak to me because I had no will, proof I am the spouse. I was dismayed because my death certificate indicating I am the surviving spouse did not meet their requirements. Also, ** spoke to me after my husband's death until I inquired of their mishandling of this policy. I feel this is a form of socioeconomic discrimination. I am penalized because I did have a will?

My daughter was rear-ended on the Ventura highway in California. The other driver was insured with Progressive, so we filed a claim with them. Everything was going great. She dropped the car off at a Progressive repair center and was given a rental. Then it went south from there. The amount of the damages was more than the other driver was covered for by about $500 to $1000. Progressive stopped the repairs and said they weren't going to do them. The Progressive client told Progressive he'd cover the difference, but they still denied.

I was involved in an accident in October of last year and progressive dropped me after 3 years of paying them at least $250-$300 a month regularly for car insurance. They are stating that #1 they could not verify my address and needed to know where the vehicles are being parked. #2 that since they don't have that information (all of a sudden) that they cannot renew our policy, even though they have done it on their own three to four times before. I just expected them to be there when I needed them most. I thought the reason you paid insurance was to have coverage in case of an accident. Call me crazy.

I don't have Progressive Insurance but a janxy young chap who hit my automobile does. Progressive was swift to get in contact with me and get my automobile fixed. While they were making repairs to my whip they gave me a nice, uppity rental and the entire process was over in a jiffy. The car came back clean as a whistle inside and out and they even repaired my broken mirror free-er than Nelson Mandela. In addition, they fitted me with a gift card to the nearest petroleum station to replenish the juices they had used when transporting my vehicle to the shop. Overall I was very impressed. They had the whole situation covered like a jimmy hat.

Progressive has to be the worst company that I have ever dealt with. They are not my insurance provider and they never will be after my current claim. I was rear-ended in my Toyota Tundra by a gentleman in a Toyota Yaris. His car was totaled without doubt. My truck had a smashed bumper, folded rear quarter panel, damage to the hitch, tailgate and bed. Nothing major and all primarily focused on the rear passenger side.

Not the company you want if your car is totaled. What a shock to find out they don't use the NADA of Kelly Blue Book like reputable companies like State Farm use. Instead, they pay some company called Marshall's to use J.D. Powers to appraise your car. And then they electronically find some used cars for sale in your area and use those as a comparison, regardless of whether they meet the condition standards of your car. In our case, an immaculate, perfectly-maintained car was compared against 1 good car and a few real dogs, with no extra consideration even for ours having several brand new items (new brakes & tires in the past month).

Upon leaving Michigan to be stationed in Connecticut, I had to get a new insurance policy and decided to acquire Progressive. I told them I still had a Michigan driver's license and my car was still registered to Michigan but I would be living and driving in CT. They said no problem, I would just have to be under a CT policy. Sweet.

Dear representatives, the last thing a stressed customer needs is your backtalk. Shut up and listen if you all made a mistake own up to it... Thank you from one pissed off customer.

Involved in a minor accident on May 4, 2015 in my CHEVROLET Silverado. Immediately contacted Progressive (customer for 15 years). Initiated claim process. I was contacted the following day and was told I had to take my vehicle to one of their preferred repair shops. Closest one was 19.8 miles away. This is a major metropolitan area! Took vehicle to a FORD body shop as instructed. Quote was using re-manufactured part, reusing one damaged part with negotiated reduced labor rates. Was also told there may need to be adjustments to the quote for hidden damage. When I asked Progressive (via email) how a chrome bumper could be re-manufactured, I received no response. I never told the representative I did not want to have the vehicle repaired.

On May 22 contacted Progressive ins to report a claim that my toilet tank had backed up through the vent tube, flooded my wall ceiling along with carpet and everything in the cubby hole's. I was instructed that an adjuster will call me 4 days from now to set up a time to come look at the damage. But oh wait I have the emergency fund. "Don't stay because it is bad for you, get a hotel. IF WE COVER IT YOU WILL BE PAID BACK." So my wife and I now have to wait. 4 days in a sewer with wheels to see if an adjuster is going to cover the damage - 4 DAYS. Better hope you never have a problem over a weekend. Signed. LIVING IN A Port A Potty with wheels.

I have full coverage with Progressive and never have had any accidents. And I was driving home during a storm. Hit a pothole. Messed my car. I called in the claim. The rep gave me a rental car and said someone would be out to look at it tom. They never came out so I called back three days later and asked her why no one came. She said they had to investigate my claim since my policy was newer. I said fine. Gave them all my info witnesses numbers. She also told me she wasn't supposed to tell me any of this but that's why it took three days because they were already investigating my claim. Also I'd have to return the rental. I still said ok. Went along with everything.

52 yr old female, never a accident. Debris from road flew up under my vehicle while driving and punched a hole in fuel tank. Took pictures at scene and towed car to auto repair where claims adjuster review car. Adjuster wanted used parts that were not available in my area. Claim to pay out $600.00. Estimate from repair business -- $1,800.00.

I spoke with two men, I believe both from your Tampa, FL call center. I was given a quote, provided documents and a letter requested by Progressive, back in December 2014, for a six-month premium automobile insurance policy. I paid about $528.00 in full for coverage from December 4, 2014 to June 4, 2015. Then, there was a $221.00 bill that was sent to me in February. I was inquiring how this was now added on once my policy was already paid in full up front. Their responses were ridiculous.

After a decade with Progressive, I was forced to change carriers because I am retired, on a fixed income, and am only paid once a month - the third Wednesday of each month (payment can be anywhere from the 15th to the 23rd of the month). I needed to move my Progressive installment pay date, but unlike most major carriers, Progressive doesn't offer installment date choices in California. I was forced to move to an insurance company that would.

Progressive decided to "Adjust" my policy and changed my address (without my consent mind you) after I had already cancelled it. I never got an email or phone call from them stating that I had owe any extra money or the reason for it. Well, I received a call from a collection company saying that I had owed $400!! And that I had a week to pay it before it went on my credit. I was extremely upset and called Progressive to find out what was going on. They told me they needed proof my address at the time of my old policy. It's been months and have since moved. They said I was need to provide a certain amount of documents in order to show proof.

On Feb 26 of 2015, a woman rear ended my car causing my rear bumper to break and fall off my car. After getting her information and filing a complaint with her insurance company, Progressive, I was expecting compensation for the damages caused by their client. A week later, I was informed by Progressive that they have not been able to contact their client and need to reach her to get her side of the story.

I had Progressive Insurance for 6 years. I had a speeding ticket and a comprehensive claim. My insurance premiums jumped from 289 for 6 months to 440. I have never had an at fault accident in my 21 years of driving. Desperate for discounts I signed up for the Snapshot program. This is the worst idea ever. The program itself isn't bad but the penalty for hard braking is ridiculous. 7 MPH/SECOND is ridiculous to stay above. You basically have to coast, you can barely hit your brakes. The only way to avoid hard braking is to run yellow lights and stop signs, or driving below 25 mph.

I had claim for accident. First of all they messed up my statement and declined to pay 100% for the damages. The agent never replied to my phone calls and I was I always left with voice mail message stating he or she will call back in 24 hrs. Finally they agreed to pay only 70% and as last resort I had to accept the what they could give for repair. Overall I am very unhappy with their service and I have gone without repair for more than 25 days. I would never go with Progressive.

I called Progressive to make sure I had paid my bill. The agent assured me that I "was good for the month." Halfway through the next month, I got a notice that my insurance had been cancelled due to non-payment. I was traveling and had to reinstate my insurance with them - and they charged me extra because I had been uninsured for 15 days. I told them about the woman and what she had told me. They refused to tell me her name and refused to accept any responsibility for their mistake. I will never forgive them and I will never let anyone in my family buy insurance from them. The only other thing I can do is warn you not to give them a penny.

I was heading East on 19th street when a drunk driver backs into me causing damage to my bike also injuring me. The driver then gets out of the car and comes at aggressive. The driver notices that someone is filming her and leaves me and swings at the person filming, knocking the camera out of their hand. The at fault driver then sees the police coming and then gets back in the car and floors it backwards and hits my bike again and the bike hits me. She fled the scene. Police caught up to her a month later and I I.d her in a photo line up. She never contacted her insurance.

Will try to pay a third party and cc your information without your permission. Beware, I am warning you. Have an attorney if you are insured by Progressive or are considering becoming insured by them. My wife and ten year old daughter were killed in a automobile accident and they are trying to pay a third party not even on the policy the bodily injury that I paid the premiums on.

Recently, my car was rear-ended. It took Progressive three days to send an adjuster who promptly decided to total my car against my wishes. The car is totally drivable. The damage is mainly to the car rear and trunk. I refused their buyout offer. I do not want my car totaled and know the evaluation is unfair. Now what? I refuse to take their buyout. As soon as this situation is resolved, Progressive is out of my life for good.

We've had policies with Progressive for 3 years, multiple vehicles and renter's. So, when we bought a farm, we let Progressive know that we would need to change the policy, and they said it was all fine. Money changed hands, we officially owned the farm, and Progressive told us it was insured. I'm disgusted that the only reason I found out they were planning to cancel the policy is that I got a letter saying if we didn't sign and send back this additional form, the policy would be cancelled in 10 days time. The letter was dated April 24, I received it in the mail on May 7.

After my car was pushed into a concrete divider on Rt 17 going 51 MPH, my car was inspected by claim dept. on March 12, 2015. The entire driver side from front bumper to the rear trunk panel was damaged. There was a 2.5 inch scratch from front to rear. Progressive said the rear bumper damage was already on the car. Then my transmission pan was cracked and transmission fluid leaked everywhere. Progressive told me that was a pre-existing condition! How does a car run without transmission fluid? The next disaster was my front grill was also cracked and damaged and they told me that was also pre-existing. The claimant began on March 12. I just picked up my car on May 2 that was all because of Progressive telling me all of the pre-existing conditions that I had. We have now switched to USAA! Never again!

Stealing Money. We fired our driver back in 2014 & we are still paying for his violations in year 2015. We informed them & are saying we never got the request. Literally stealing our hard earned money.

I am a hard working man with a family. I live day to day on what I earn. I have very sick wife. I was told on April 18th of this year that I had over paid my auto ins. I get a email saying they were canceled my ins. I called ask why I was told because they tried to pull the money off of a old Brinks credit card that I told them twice that I no longer use this card that I need a paper statement. I tried to talk to someone today and was told that the third person I couldn't go up higher than a man named **.

My car got stolen from my sister house 2 week ago and I had full coverage on my car. Progressive is not helping me at all. They are investigating me like I did it and asking me to run around to get document and phone bill statement for me!! I'm like what the hell. That was my only car and they will not give me a rental car so get on the bus. I have six kids and no husband. This ** is ** up... What is going on?? DO NOT GET PROGRESSIVE!!!!!

I started with progressive 1,1/2 month ago, my monthly payment started $187. First month was perfect. After paying that they increased my payment to 450 dollars monthly. When I called to progressive a rude agent with a sarcastic and bad attitude told me that it change because person who helped me with documents did wrong and he add an old insurance as if were recent. Anyway I explain them that it was a huge change from 187 to 450. They said that was the quote and that's it. I called again to the company under other name trying to find out if that was true and my quote change to 300 at least not 450. Right, so he lied. I went to another insurance company. They gave me for the same coverage 186 dollars, same amount that progressive gave at the beginning. Today I have a balance with progressive of 700 dollars 450 and the retroactive money from the first month. And I haven't been there for two months. Fair? Feel frustrated and cheated.

I was in an accident 10 days ago with one of Progressive Insurance insurers. I have called Progressive a total of 6 times and my own agent has called 3 times for which we are unable to talk with an adjuster. They are giving us a complete runaround. Their insured was charged by the Highway Patrol for this accident and they will not take responsibility. Ten days later I have filed a claim with my company for which they will subrogate with Progressive and I hope they sue the pants off of Progressive. Their customer service is the pits!!!! In less than 2 hours with my company I have had an adjuster return my call, set up a time to look at my car, and reserve a rental car.

In October 2014 I went to winterize my RV only to find that a major leak had occurred. I called Progressive and reported it as possible storm damage due to the extremely bad weather we had in the area a few weeks prior. They denied the claim saying the damage was not storm damage. I then took the camper to a respected repair facility and they said no, it wasn't storm damage, but was collision with low hanging tree branches in camper parks. They see this all the time in our area. They suggested calling Progressive and having them send someone from the collision department to take a 2nd look. I did but requested someone other than the last person to talk to as that person told me women shouldn't have campers if they can't care for them?!

I had an accident last May 2014. I just had to write a review because I am very surprised with all the negative reviews they have gotten. They dealt with my accident very professionally even though I was at fault. They always assured me I would be fine. They did their absolute best to defend me so that I wouldn't have to pay out of pocket, since the lady who hit me wanted an absurd amount of money (she had no bodily injuries and was just trying to squeeze every last penny from the insurance and me). They did a fantastic job at dealing with her lawyer. I didn't have to pay her a dime. I was very happy with their service. You do pay a bit more than other places but you get outstanding service.

I hit a snowbank in mid March with my car I had previously installed aftermarket light bulbs in the halo rings in my headlights. They were installed 4 months prior with no leaking issues. As soon as I hit the snowbank my adaptive headlight function immediately quit working and the halo as well. I processed a claim with progressive and set up an appointment to get the car fixed. The adjuster told me they would replace the entire headlight because of the damage. Note the light costs 2200 and is no easy expense to me. Upon tear down of my vehicle the tech noticed that the halo cover had a pinhole in it and was assumed that the problem was my fault and the adjuster called me and wanted to tell me that he wouldn't take care of the headlight upon noticing this.

I am a holder of sr22 state mandatory insurance in which I need to keep my driver's license. I am paying over 150$ a month for two cars that have never been wreaked ever. I paid for that for over six months to find out they never reported my sr22 insurance and I wouldn't have known if I didn't get arrested for driving without a license because they ** up. Then refused to give me any money back or anything!!! Now a third party has gotten my account information and stolen money from my bank and they are doing NOTHING!!!

This is an official complaint about how Progressive Insurance rips their customers off. I had an accident on January 25th 2015 in my vehicle and Progressive Insurance decided to investigate the claim. Fair Enough. They then asked me to make two recorded interviews and send forensic "yes - forensic investigators" and a Nissan specialist to look over the car. Once reports came back that the brakes were worn more than they should, they simply denied the claim.

I filed a claim after being rear ended by one of their drivers that is insured by Progressive. It has been 2 weeks and I have not been called back. I have left several messages. I was told I would be called by the next day.

In 2013 I removed my now ex-husband from my policy as he had left me. I had no problem doing so and he was not on my policy for 6 months. He called in to Progressive and they just placed him back on the policy without my permission or knowledge. Not even a few months later he put his son on the policy. His son is not blood related to me. They had an accident. I was not notified and Progressive claimed to have talked to me. Anytime I call and want to make changes or remove my husband from the policy they say they can't. I am the primary holder... he doesn't even drive his own car.

I have a perfect driving record. Nothing what so ever on my MVR, I'm 46, with a mini van. Progressive insurance is a joke for starters. They charged my girlfriend 144 dollars a month. She had my van and hers on the policy, neither one commercial, and her MVR also perfect. I came in from out of town, she called to add me and these jerks told her it was going up another 47 dollars!!! It's price gouging, and it should be illegal. I went to another company, got the same insurance policy for 38 dollars a month and added towing, roadside service. A feature we did not have with Progressive because they wanted an additional 50 dollars. Unbelievable!!!! They are ripping people off.