MetLife Auto Reviews

I made the mistake of changing from MetLife auto insurance to Progressive; big mistake! MetLife is on their game; Progressive is a rip off. I putting this in so no one else make the same mistake I did. I actually thought MetLife was only California insurance, so I changed before talking to MetLife. MetLife is the most helpful insurance company. When you have questions or need another copy of your insurance card they will email it so you can just print it out. They even helped me out when someone was claiming I hit their car at my apartment building; MetLife adjuster came out and proved that I did not hit their car. They really do back up their clients. I am changing back to them.

Ok. I work for an airline so I get a "discount" for bundling and having it payroll deduction... I got into an accident over 3 years ago, nothing major... They jacked up my insurance for 3 years peaking at over $430 a month. I've paid over $15000 over that time... Mind you NOT ONCE have I EVER got into an accident so I figured after 3 years, my insurance would drop.. Yeah it dropped a whole $23 a month. So I called a month ago and told them to cancel my policy effective April 28. The guy LIED and told me that the April 5th payment would come out and and the 19th I would be billed for. I still had the deduction come out AND got a bill for some balance.

I have recently moved from CT to CA and have had my home and auto through Metlife for past 8 years. All I wanted to do was switch same coverages from one state to the other with no coverage adjustments. It has now been a month and they still have things all messed up with me calling in at least twice a week. Each time I call it's at least 1 hour minimum if not 2 hours between the waiting to actually talk to a human. They still after a month have me covered and billed in both states! Is it really that difficult to transfer a policy?? I am writing this review while I am on hold...again...waiting for a representative for past 40 minutes.

I started a home and auto policy on March 4th. I qualified for no money down so I took it being I get a discount thru my employer. They took a chunk of money from my bank account that they weren’t supposed to take until April 1st. They kept saying they were sending a refund overnight FedEx which never came over and over. They lie and take people’s money and don’t own up to the mistakes. I bet people have a hard time with claims. I cancelled today and will be filing a complaint with my employer against them.

First, your company gave our agent the wrong policy number and we did not discover the error until the NJ DMV sent a letter stating they were going to suspend the registration and then the license. We call MetLife and a CSR apologized and promised she would send, electronically, a message to the NJ DMV to alert them of the error in the policy number and that the insurance was all paid up to date. She then emailed me a copy of the ID cards to show proof of the correct policy number.

I switched from Geico to MeLife with a sibling for auto insurance, needless to say, it was a HUGE mistake. I had an accident and disputed the Claims Adjuster's finding. My claims Adjuster was Suzanne (ext **), initially she was very nice and professional when taking my statement. Once I informed her I disputed her findings, it was like pulling teeth to speak with a Supervisor. Her direct Supervisor was Allen or Allan (ext **) who did a great job of playing phone tag, purposely avoiding my calls/voicemails for an entire week! After leaving detailed messages of my work hours and best time to call, he did the exact opposite. Calling after business hours (his work hours) knowing I was at work and couldn't reach him back.

I have never written a review before but if I could rate 0 I would. I switched from Geico to MetLife back in Aug because the rates were great. However in Nov when I switched bank accounts I provided all the details I could in advance. Since then my account has been messed up. First they charged the wrong bank account. I tried to fix that and they overcharged not only the amount but on the wrong day to my new account resulting in a fee. Tried to get that fixed and since then they continue to try to cancel my insurance, won't fix the rate. My Rep who once tried to assist now won't take my calls or text messages. It has been over a month since I heard from anyone. I tried to just bypass my Rep and get it resolved with billing only to be told I can ONLY fix it with my Rep and that my insurance was indeed cancelled.

I have full coverage with collision and hit a deer. I had one of their adjusters come and do an estimate. Then all of a sudden I get an investigator trying to get a hold of me regarding the claim. They are trying to get out of paying for the damages. They have used excuses and since then I have had to retain an attorney to get my vehicle fixed. I pay my premium every month without a problem. I feel victimized by the way they have made me feel. They are making me feel like I have done something wrong. I would never recommend this company to anyone.

I had an accident in an older truck with full coverage. MetLife had me get an estimate and I did, which they rejected. Because my truck is an 2001 they claim it is older and will not replace parts with like original and are using aftermarket parts to fix it. I did not expect this with the high premium I have taken from a payroll deduction each week. Needless to say I will be changing ins. companies very soon. If I am going to get cheap coverage I might as well have a cheaper premium as well. After all insurance companies are a dime a dozen. Hopefully this will be helpful to others shopping for auto ins. Sincerely unsatisfied in MO.

I had a car accident. Was not my fault. The other person was at fault. I was at the light. I was injured. I had a concussion. When I was on the phone with them for an hour or two who knows to get insurance before I got off the lot. When I got the truck I was totally covered. We are trying to get the recording from that day because they are saying I only had State minimum. I had full coverage - uninsured, underinsured, comprehensive and collision and they're saying they will not pay for anything but the other party that hit me is paying me what they had because they were at fault and they admitted it.

I was in an auto accident with one of their clients back this past December and their client was at fault and admitted fault and was on the police report so I figured quick easy deal. Just pay me for my truck and all I wanted was enough to replace my truck but MetLife has got 7 estimates. Wow can you believe that? 7 on my truck and most of them was for about 3000.00. I only got 1600.00 just a tad over have because they want me to take half the blame when their client admitted fault. I am a handicapped person and my truck was in great shape and I relied on that truck but this is how the insurance company treats you so in the long run do that run from this company.

My daughter was driving straight on 3 lane road, she had the right of way, Police report indicates. MetLife's driver hit her on the left side, pulling out across. They are only wanting to pay 80%. They are saying my daughter did nothing to avoid their driver hitting her. What was she supposed to do, hit another car or the curve? She was driving STRAIGHT with right of way. The girl hit her out of nowhere. There is NO WAY we should be any way responsible. How are we supposed to fight this. I can file a claim on my insurance policy, pay my deductible, but then I have a claim and my rates go up. This is not acceptable. Filed a complaint with KY Dept. of Insurance 2 weeks ago. I have heard nothing and no phone number to call.

I've had MetLife for a year now, and the only reason I initially got it was because I could get it discounted through my employer. When I changed jobs, I decided to keep MetLife and pay for it on my own, which was the worst insurance decision I've EVER made. I've been on the phone with MetLife multiple times over the past six months, and I've never gotten the same answer to my issues. While their customer service employees are respectful, none of them have given me the same answer twice and few seem to be knowledgeable. Because of their inconsistencies and lack of following protocol, my license is now suspended and I owe money I don't have to collection at no fault of my own. In addition, there is no option to manage your account online! It's 2019. Who spends the money sending paper communications, when everything could be kept in one spot online? I cannot wait to switch to a cheaper insurance that can actually meet my needs.

My payment was due on 11/23. On 11/25 I received a letter via email stating that my payment was late and I needed to pay $55.70 by 12/11 or my policy was gonna be canceled. Mind you at the bottom of the letter it says late fee charge $0.00. So on 12/8 I pay $56. On 12/12 my policy was canceled. I called and the rep stated that it was a error and reinstated my policy. Told me that my next payment was due 12/24 for $80.66.

On November 2, 2018, I was hit in the rear by a man driving a truck while I was not moving in the parking lot of Burger King. This individual went to his Agent and told them that I was driving in the wrong direction. My mistake? Believing him when he apologized for hitting me and not calling the police to get a report. We exchanged papers and he admitted that he was at fault, so I'm thinking that he was an honorable person, there is no need to call the police. Wrong! MetLife took my claim, sent me to get an estimate and canceled my policy three weeks later. I still haven't heard any type of resolution on my claim, and at this point, I do not expect to.

Omg...I wish I would have read the reviews before wasting my time on this insurance company. The agent that gave me my plan was nowhere to be heard from when I needed him. That is until I threatened to go to another company. Even then it was by email not phone. Left many messages and still nothing. When I would talk to someone they had no idea of what I was talking about because he never left any notes or whatever. Very disappointed with them. Glad we got out early. Could not imagine if it was a emergency... Please do your homework. Thank you...

My husband and I have had our 3 vehicles insured through MetLife for 16 years. During that time we have had 0 accidents, 0 tickets, 1 new windshield claim and no other claims. Also, I have never made a late payment FOR 16 YEARS!!! This month, with the holidays & lots of other personal things going on, I missed my payment. My policy was cancelled when I was 2 weeks late. As soon as I realized (3 days after cancellation) I called to reinstate & pay my monthly premium. To my surprise I was told that there was a note on our policy, from the underwriter, stating if there is ever a late payment my policy should be cancelled & not eligible for reinstatement!

I purchased an auto insurance, somehow no one can help me find the policy for me to cancel it. It took few mins for Geico to help me and get me a way better deal. I should not have wasted my day on these creeps. Even with employer group coverage they were quoting me more and with less coverage options. Please close your business if you can do what you need to do.

I had my homeowners and auto policy with MetLife. A storm came through and the roof was damaged on the house. I filed a claim and had the repairs made. Metlife would not accept the receipt from the repair person as proof that the roof was repaired so they indicated they were going to cancel my homeowners. Therefore I found another insurance company to cover all of my policies. I sent in my cancellation notices and proof of insurance with the other company. Metlife continued to bill my account for my auto insurance for over a year.

I have been with MetLife Auto insurance for OVER 20 years and have never had a problem with their service. The people are knowledgeable, responsive, and easy to reach. The problem I have is a feeling of being totally ripped off. In my complacency I never did a price comparison. In all those years I have had two accidents neither that was my fault. The first I was hit from behind barely moving along in rush hour traffic, by a doctor who was on his phone. The 2nd, I was coming home after being released from work due to the snow storm. This time I was hit by a truck who kept tailgating, operator again on his phone, and he totaled my car.

As of this date, I have been waiting FOUR weeks to receive a copy of my 1099 for 2016 for tax purposes. I have been told THREE times that it had been mailed, most recently two weeks ago. I do not live on Mars. This cannot be a delay. These agents are lying to me. Next stop, MetLife CEO Steven Kandarian.

I had MetLife for a long time and I really enjoyed this company. So I would definitely recommend them. They were always helpful and good priced. The only reason we had to change is because they don't cover the area in which we are living now.

Metlife Insurance has been great for me and my family so far. While I haven't had to file any claims yet, I have only received positive customer service from adding or removing a vehicle from my policy. Plus, they offer a wide variety of discounts to keep your premiums extremely affordable and their level of coverage is on par with any other auto insurer out there. Although I have had Metlife for several years, my premiums have barely increased. I have been very pleased with Metlife so far as well as my local insurance agent, and I will continue to use them in the future.

I am pretty happy with MetLife as my auto insurance company. My only complaints are the premiums are too high, we have never had any moving violations, any accidents, any claims on the policy, and yet the policy price goes down pennies every year. We've been with them almost 10 years! My other complaint is that their website is often down, very frustrating when I am trying to pay my premium!

I like the coverage at MetLife Auto, but it's so-so. I've seen rate-creep happen with them on all my policies. I had my auto lapse with them due to issues communicating and they were pretty unhelpful. They make it hard to access the site at times and I've had issues with receiving notifications.

I had this insurer and my experiences with them were good. Whenever I had a claim, everything was taken care of with no hiccups or obstacles. The rates were par for the course as far as insurance goes.

I have an auto policy with MetLife, and I have had nothing but trouble since I had to cancel the business side of the policy. You see, I was laid off from my job in 2017 and did not need business on my car anymore. I called to cancel it and discovered that I needed to backdate it to when I was laid off. I had the adjustment for 2018, and was waiting for the rest to be backdated and adjusted. Sometime while I was waiting my policy was canceled completely and I didn't realize this until I received a letter from DMV! Ever since then it has been a nightmare!

My car was vandalized 3 weeks ago and I was told they were doing a coverage investigation!!! Car still not repaired and haven’t heard a word!! I spoke with the investigator and gave him all the information I could to assist him with his investigation and I still haven’t heard anything!!! Any suggestions??

I supplied MetLife/Kristen ** (Total Loss Adjuster) with all documentation associated the accident. Included in paperwork to MetLife Auto was: A payoff statement, tow fee, lot storage fees. My car was picked up from storage yard without them paying me/bank for it. My rental was cut off by Met and I was told that they would not cover it any more even though I had not been reimbursed for anything. My own insurance agent, Aaron ** - Allstate, got involved and they apologized and they were supposed to overnight a check which then took 4 more days.

Stephanie was assigned to me as an adjuster following my accident that recently happened. I am insured through Metlife but was hit by a company vehicle that has another insurance policy and the claim was taking forever to get started. I filed with my insurance company, Metlife, just so they can know what happened, even though I wasn't at fault.

It has been a hassle to get a copy of my insurance card, and I don't know why. I'm just asking for it to be EMAILED to me. First time I called I spoke to Alex. He was very helpful and said he would have my insurance cards sent to me and even got my email. So I was under the assumption it's coming. An hour goes by and I don't get it, call back and someone else advises me it takes a full business day to email insurance cards. What? Why does it take so long to email? Had my ** been uploaded on their site I wouldn't have to call and ask them for it. I really need my insurance card so I asked if it could be expedited. The worker tells me he can have it sent to me in 15-30 min. It has been over an hour and I STILL DON'T HAVE ANYTHING! Just upload the simple ** online so it's not a hassle!

Called and got a verbal quote of $3000 for multiple policies, auto and home. My son had an accident but I gave them all information and they pulled it from a database anyway, nothing was hidden. When the bill came it was more than $8000! I called to cancel the day I received the bill, they said they would not bill me for it due to their mistake but weeks later they deducted entire month payment from my paycheck (at the higher rate). They would not return my calls until I posted on BBB and contacted Illinois attorney general's office. They promised to overnight me a check to repay but a full week later and no check from them. They just lie and lie and string you out and this is how they treat a new customer. Imagine if you actually needed to file a claim. They are a complete nightmare, stay as far away from MetLife as you can.

This company is a very bad company. They will lie to you about their rates. They will go and take money out of your payroll without your consent. They will just increase your rates and when you call the customer service no one will be able to explain you nothing. I was with them. I cancel my policy with them and they still went and still keep on deducted money on my payroll without my consent. This company is a scam. Don’t make any business with MetLife. My rates was $94 a week for 2 cars jump to $308.64 every week.

I have been with MetLife for a few years and just received my renewal policy and it went up 25%. Have had no claims, tickets and credit score is excellent. When I contacted them they didn't make any attempt to retain me and just said they would cancel my insurance on the date it expires. As a prior business owner I understand that customer retaining a customer is your best income stream and it cost a lot to get new customers. Very disappointed in MetLife and I would not have canceled or even shopped for a new provider if they had not increased my premiums. Just stupid in my book and I found another company that is even less with a higher rating so my gain and their loss.

The worst company to deal with imaginable! No way to change your Visa or MC online. You MUST call them, then either mail in a form, or fax them a form with all of your info HANDWRITTEN. After 4 phone calls, and 4 online attempts to find out if they had corrected our (already submitted) info, we gave up. NEVER do business with MetLife!

MetLife MyDirect is different than MetLife Auto. When you purchase a policy online, you are funneled into the MyDirect pool of clientele. A policy with MyDirect is 100% digital - if you call their customer service line, you speak to a call center in another country. If you ask to speak to a supervisor, they indicate one will call you back in 24-48 hours. It's been over 48 hours, no call. The representatives are able to 'help' you by reading their prompts, no more.

I purchased auto insurance from this company under the impression my monthly payments would be around 195 a month from the initial quote. As a driver under 25, that was the best I could find in AZ. Only to get to the purchasing part and find out it goes up to 250 a month due to an accident that I was not involved in. I sent my driving records to the underwriters and waited almost two weeks before I was told the accident is still valid and refused to change it. Managers do not call back and the underwriters don't take calls. Horrible waste of my time and my money and would never recommend.

I have been with MetLife Auto and Home for over 20 years. I recently got into an auto accident where I rolled into a truck at a red light. There was no damage to the truck and $1000.00 damage to my 4Runner, which I paid for out-of-pocket. The guy I hit agreed there was no damage to his truck and waved it off. I took pictures anyhow. He filed a claim for body injuries of $9000. MetLife didn't try to fight it at all. They asked me to forward pictures and my bill for the repairs to my car. Then they doubled my insurance.

I recently had to switch my policy off of an existing policy that was coming out of my bank account. I was told the policy wouldn't change until a certain date because I already had paid for my prior month. Today I called to change my insurance to a different company, and was told they are still going to charge me for the upcoming month because apparently they charge for time that has already passed even though I have never missed a payment. Then they proceed to tell me that they issued a refund for my prior insurance, but it went to my ex because his name was never removed off of the previous policy, even though the money came out of my sole bank account and any refunds were supposed to come to me. So now I am double charged for this coming month because of my new and old insurance are taking money out. Beyond disappointed with this company and glad they will no longer be receiving my money.

I have had MET for auto insurance for 5 years. The last year they provided great customer service and were very responsive with consistent answers. Then there were changes. You could not get a Representative on the phone and when you did, it was outsourced and you could not understand the person and the information they provided was incorrect. On the last call, I spoke with someone in India. The one before then was Central America. You have to be truly bilingual. My cost is about $1400 per year. Recently wanted to add a used 2nd car. Called for a quote. They wanted $4,4300 for both cars. HAHA! And there is no reliable public transportation in Orlando, FL.

I had been paying about $1600 a year for my car insurance and I just assumed that's what collision insurance costs in New York, plus I had a minor fender bender years ago. Recently I bought a new car and they increased my insurance cost to over $2000 per year, so I finally looked into other companies. Progressive offered me the same exact coverage for $900 per year... I double and triple checked and yeah. I was being ripped off by MetLife. Switching to Progressive was super easy, but ending my policy with MetLife - yikes. It took several phone calls, dropped transfers, an email that was sent to the wrong address because the person on the phone didn't care to make sure they had the right address, I had to mail them a form, and they still messed it up.

or we will not backdate your request." This has been a nightmare, and no one cares to assist. I am not sharing personal information about another auto policy; it is none of their business with whom I have auto insurance. Thankfully, my credit card company has disputed the charge and I filed a complaint with the BBB, and will pursue legal action, if necessary.

help.

My car was broken into and as a result it was a write-off. That was in April. It's July and I have no car and no settlement. They made me an offer a month ago and it was low in my opinion so I ask for the backup data they used to make the offer (my legal right to have). The comps they attested too were bogus. One comp was a wrecked car in Manitoba, Canada that was sold at an auction. The other had no info except a phone number that was in Santa Barbara 200 miles away. They claimed the comp was in California City. Nice, might as well been with the other one in Canada. No verifiable info supplied, just the year and a phone number, really? They asked me to prove the mileage on the car by drive down to the body shop and taking a picture of the dash. Is that protocol? They apparently don't do that during the inspection process.

I am kind of stuck with MetLife Auto at the moment. I paid over $4000 last year and didn't need to use it once. I pay over $300 a month for nothing. If I need a tow, they don't cover it. I am only with them because it's offered at my wife's job. They need to add towing and some kind of loyal customer incentive would be wonderful. I will be changing auto insurance but unfortunately I have to save up to do so. I honestly can't afford the down payment these other companies want. I am actively looking for another company that I can afford the down payment, so until then I'm stuck.

I did an online quote with MetLife for my son and answered every question accurately. With him being 19 the rate quoted online was $320 per month. This is high but almost expected for his age. However, when we called the company to set up the policy the rate jumped to $527 per month. The agent on the phone used the exact information provided on the website and came up with this entirely different quote. They would not budge on this so of course we went elsewhere. However, this is a huge waste of time and borders on false advertising by MetLife. I would avoid this dishonest company and go with someone else.

I've only had insurance with them for one month. The process of purchasing my car insurance was fairly simple and only took 30 minutes tops. They asked a few questions and pair you up with something that best suits you. I like that it comes directly out of my check weekly and I received a discount because of one of my jobs. As soon as my social security number was entered it popped up with my job and the discounts I could receive.

I enjoyed the plan and the customer service at MetLife. I was able to have this plan payroll deducted. This plan offered glass coverage with an inexpensive deductible. In addition, everytime I called the customer service was excellent. However, while I had great coverage, they did not offer a comparable price in my state. It was 2 times higher. And I was able to save over half my payment by switching. Also, it wasn't easy to monitor my plan online since it had an employer discount. I had to call every time.

The MetLife Auto policy was very easy to purchase and it's cheaper to purchase through them than other companies. The company also lets you pick your deductibles and your coverage. Furthermore, I like that they auto draft the payment out of my checking account and they split it so I pay a portion of the payment every other week. This is easier for me to budget out of my account. While I had a very nice experience, I was needing to change my vehicle on my policy one time and I could not contact anyone after regular business hours nor could I change my policy online using my phone. I had to wait until the next day and log in at work and change my vehicle. Website was hard at first to get it to accept the change. I had to do the chance about 3 times before it took.

I thoroughly enjoyed the ease of online and by-phone customer service and MetLife Auto's truly affordable rates. However, I would like more local agencies that would allow for face to face customer service. Even so, it was all so easy and user-friendly, which is crucial for this busy gal! My experiences have been very satisfactory. I would freely recommend this company for any and all insurance needs.

Purchasing my current auto insurance policy at MetLife was quick and easy. It was altogether a pleasurable experience. The agent was friendly and helpful without being pushy or irritating. Furthermore, the insurance policy is less expensive through this insurance company that I had with my last insurance company, yet the coverage is equal to if not better than my last policy through the other company. MetLife has been good and I am very satisfied with them at the moment.

MetLife Auto is good. It provides plenty of reliable resources. They have good medical and full coverage package which makes me feel safe. The monthly cost is manageable and they offer a good student discount. Reaching out to a claims rep was easy and they work at a fast pace so I always manage to find help. The keep me in the loop about the progress of a claims and keeps me inform about policy changes. When I had my accident they work with me right away and inform of things I needed. They also made sure others who were in my care are also covered or protected. However, the repetitive paperwork when it comes to an accident needs to stop. They are sending the same the same letters over and over again. I once got a letter every week for 6 months letting me know that my case is still pending and should have answers soon. Please just call personally or leave a voicemail.

Metlife offers many options for vehicles, home, such as motorcycle, boat, cars, homeowner's and renter's property and belongings. They also offer other features for travel as well. However, they could improve upon response time and make service more personal. I want to feel I am the only one. I have always been treated fairly in any services I have requested or any claims I may have had to process. They have made me feel I am the only one who matters.

MetLife Auto is pretty affordable and they give me what I need when I get into a wreck or anything. They've got me covered. I had gotten into a wreck not too long ago and they really helped me get through that. Sometimes people are a little rude over the phone, but just be nice and they'll get you what you need. I was able to do the purchasing process over the phone. Not a very long wait or anything. But you have to pay a down payment so I'd save for that cause it can get pretty expensive. But it's not too bad and it works for me.

Purchasing from MetLife Auto was a great experience, fast and easy! They were right on the ball and did not try to sell me anything I did not want. I did not feel pressured! Or overwhelming. It includes my rental insurance and we get a great rate and more coverage! Customer service is great, helps with claims in a timely matter. A variety of plans to choose from. They need better communication when it comes to payment options, policy changes, local office or branches would be extremely awesome and would make it a lot easier to make payments. And would make life a little easier.

Purchasing my policy from MetLife Auto was good experience. Always able to get a live agent and treated with respect. Agents usually able to answer questions with one call and they offer to do extra things like checking on the insurance accounts to make sure that they are all current. Payroll deduction was available which is a big advantage to me. I don't have to be vigilant about due date or amount due. I am very pleased with the service and the policy's coverages. If they can't answer my questions they will not put me on hold. They will research the answers and give you an answer at a time convenient to you. I would like to have my home insurance with the same company as it would make it more convenient for me. They also have our life insurance And some investments.

It was easy to get our policy and money when we had our wreck. It was painful and MetLife Auto worked with us thru everything and never quit and just helped us thru it all. That was cool. However, you have to go thru so much to get a check from insurance. So many questions you have to answer, too many forms you have to have signed and get signed. It was crazy being hurt running all over the place getting papers signed. But I understood that. The overall experience with MetLife Auto was decent. It was affordable and we got what we wanted in the end.

I was involved in a car accident with a MetLife policyholder. He was at fault. It has been three weeks since the car accident, and my car STILL has not been looked at. The liability is pending even though they received the police report 9 days ago. My car is unable to be driven and I have had to rent a car and pay out of pocket because of the pending liability. I have called the agent assigned to the claim SEVERAL times, left messages, and NEVER received a call back... NOT ONCE! NEVER EVER insure your car with MetLife. They have the worst customer service.

The process of purchasing was easy. Just select the coverage options that you want, and the price you are willing to pay. Low cost premiums, easy payment options, good coverage and good selections in policy options. Also, you can print your ID cards on a printer right off the website. However, it's hard to reach a real person to talk with when I'm having difficulties making payments or anything in general. I would change this to better serve those that need help using the online service options.

MetLife Auto is reliable and well known. This company provides and are relying on their reputation in the United States. Besides I trust my agent and he choose it. However, I would like that the information I need would be easily accessible in a web page so I can see, track or change options or coverage during the time my policy is in force. Should be able to see what other coverage is available to me and add it at any time. I also would like it to be more detailed in their specs for my coverage. I would have liked to be able to personally contact them too but it is not that easy.

I'm low income. And I've called several insurance companies to get a quote and they all cost an arm an a leg and required a payment up front! With MetLife I was able to pay later and only had to pay $80 a month. Which was the cheapest policy I found and most reliable. The agent also helped me with secret discounts. They gave me an extra discount just for me being a single mother attending college. I was also able to get my insurance card right in my email and didn't have to wait for my information to come in the mail.

MetLife Auto was a great deal for what we needed at that time. Very affordable for the lowest insurance required by law. I would have liked to get a bit more coverage than states minimum but like all the rest of the companies... we just couldn't afford it. Need a low income or plan for the disabled that could offer them a bit more. Nevertheless, it was a very quick process and policy is easy to acquire. Great customer service, and helpful friendly staff, made for a much better experience and they made you feel like they cared.

They are sponsored by my job so purchasing was easy. And has a good price for full coverage. Payments are taken out of my checks so I never ever have to worry about them. It is very convenient that they work with me as well as my company with payments and cover any incidents. I've been with MetLife for a few years and it's working for me so far. But one would think after being a good driver and having low mileage they could help you out a little bit at least. My price never goes down even though I'm a good driver and have low mileage. Also, they should make payments lower for long term customers.

My experience with Met Life was one of the easiest I can think of. The salesman came to my house and was a very sweet little man who wore a sweater vest and had the quietest voice. He sat and explained my policy to where I had no questions left to ask. He was very knowledgeable about his business. He became a quick family friend and we are still in touch today. He was always quick to call me or come when I needed him. And when I did have a claim, it was handled quickly and very easily. My policy included glass with no deductible. I like that I could call and pay over the phone. But there were no offices locally. If we needed to go to the office, we had to drive at least 60 miles to get there. Other than that I was highly satisfied.

I had to change policies when I moved. I went to an insurance agent to help find the best deal for me. I like that MetLife Auto was the lowest cost for same quality of insurance. The phone app seems to be helpful though I have not had to use it. However, I would like them to give money back when insurance is not used. Other than that, I had a good experience.

It's been very easy to purchase a policy from MetLife Auto. My husband and I like that the service is offered at a discounted rate through my husband's employer and comes out of his paycheck instead of having to pay a lump sum. But more information about the program should be provided as well as mailing policy updates to policyholders.

MetLife Auto has the best prices for their policies and provides great service. I'm very impressed with the company, as it makes the customer feel like they are important. MetLife Auto is very easy to work with and they are very friendly and good at building rapport with its customers. When purchasing my auto insurance they went over different coverages that they offered and gave me information to help me decide what would be the best option for me. My policy includes towing which is important to me since I am a single mother. I also receive a discount on my policy through my work. However, I dislike Metlife Auto's website. The website seems very outdated. It would be more efficient if the website was easier to use. But other than that, my overall experience with MetLife Auto has been great.

I am very happy with the decision I made to change from Allstate because Metlife insurance has better coverage and gave me so much more for my money such as multiple discounts because I was purchasing the insurance thru my job, allowing me to save on my policy and get more perks as well, and my insurance is cheaper. I never have to worry about being late because it comes directly out of my paycheck. And Met life has added roadside assistance and a rental car service if needed. Purchasing the policy was done over the phone, the rep was so nice and helpful. She took her time to explain exactly what each area of the policy meant and she even managed to sign up for rental insurance for the property in my apartment just in case something might happen, a few weeks later the hurricane hit Houston.

I feel more comfortable with MetLife Auto in comparison to some generic insurance companies. Case in point when my husband got into a car accident they were very attentive right away. A larger company means you have better options. In contrast, a bigger company often means a larger price. It is a bit pricey but that's to be expected that we added our teenage son to the policy.

My payments started at 120/month and for no reason at all went up to 360/month. I had no claims or accidents while with them and no explanation as to why. Bad customer service, there is no actual number to call and talk to anyone on the phone. The only to communicate with anyone is through chat (which barely works) and Facebook. Awful and unprofessional.

MetLife Auto is a trustworthy and very reputable company. The agency that I purchased my automobile insurance from was very knowledgeable and courteous. MetLife's rates are a little higher than most, but, they more than make up for it in quality of service to the policyholder. When I had an accident, they were very quick in their response and I received a check in a short periods of time.

MetLife Auto has great customer service when I needed it. I like the roadside assistance and the fact that someone else is covered even if I'm not the one driving. If I have an issue I know where to call to resolve it. Usually they understand what is going on when I call and they find a solution pretty quickly. The purchasing process was easy, fast and personalized. They tailored the plan to fit my individual needs, they asked questions to understand the amount of driving and what my needs were in terms of coverage so that I would not be overpaying.

They offer payroll deductions with most employers. Payments were reasonable and they were taken every paycheck and it was never a bother. While on payroll it was a fantastic experience. But when I lost my job due to it closing, they asked for huge payments and when payments were incomplete or late they threatened cancellation.

I wish MetLife would have had a way to sign up online, but the customer service agents were friendly and helpful. Once I called in and got set up, I was able to communicate directly with someone through email. I had a claim as well and they were prompt about paying it once it was submitted to them. I also like that they offered payroll deduction through my employer. But they were very pricey compared to my previous policy. Although MetLife offered a discount through my employer, they were still high priced compared to other companies.

Filing a claim with MetLife Auto was effortless. I was rear ended and they handled everything with other insurance. It comes out of my paycheck thru my employer. They're wonderful. One less thing to think about.

It was very easy to obtain insurance through this company. A simple phone call and a few questions was all it took to complete the transaction. They were also very helpful when I applied. The price was very reasonable, representatives were friendly and courteous as well. They offer options for billing, either monthly or biannually which is convenient. They also mail your bill early enough to remind you when payment is due.

We have had MetLife Auto on multiple cars for over 20 years and never submitted a claim. It was fairly competitive, now rates keep going up, the last rate increase gave us less than 2 weeks notice and did not explain why. They offer few discounts and no safe driver rewards. This company has always had a good reputation but recently they just don't care, it's all about price. The agent doesn't answer her phone and you have to leave messages for days to get her to return your call, they are going downhill fast and I am ready to get off their gravy train.

Filing a claim was fairly quick after the tech came out to evaluate the truck. However, my favorite agent left and did not give us notice. I have contacted them a couple of times without a response. The female is not very customer friendly. She could not help me out with a request for coverage for the HOA.

I had MetLife Auto through my parents at the time. And they sort of did their job, but were not that great to be honest. I hated calling them. Terrible customer service. Every rep gave a different answer to the same inquiry. They would promise to call back and never did. One even hung up on me once and that was the last straw. That was when I switched to Geico. Geico has better customer service.

MetLife Auto's pricing was lower than any other company with same coverage. I was so shocked at the amount of money I was going to save. And all the paperwork came as promised. The person who updated my information very friendly and helpful asking me about thing that I do to determine the kind of coverage I needed. And didn't get pushy. Folks were always asking if I had any question. They went over every detail and was very understanding.

MetLife has wonderful customer service. I love my agent! He remembers my family every time any of us calls him, and is always so helpful! My only wish is for a good iPhone app.

MetLife Home and Auto offered incentives for coverage with them for both homeowners insurance and auto owners insurance. We purchased our policy through a local small scale insurance agency. MetLife Home and Auto presents itself to the world as friendly and personable but all our interactions were completely electronic and or through the US Postal Service and therefore highly impersonal and unfriendly. They are a huge and thoroughly profit driven enterprise that had little or no contact with me except for some niggling little dispute over our need for flood insurance. They disgrace the good name and image of Snoopy! Any and all disputes were only resolved through the auspices and intervention of our local, small scale insurance agency.

I like the way I can get a copy of my policy, and the payment schedule, and I like to be able to make changes. They are also very good at listening to my needs. The only bad thing is the price. But overall it has been very good to have this opportunity to use them. I will be using them in the future if I can. I can definitely say that it is a very good company in my opinion. I am very satisfied.

It's very easy to do business with MetLife Auto. Quick to respond whether call or email. Any questions I may have they are always ready and willing to help me. It's auto debited from my paycheck and my rate is within a normal range. Easy to make any changes I may need to as well. Overall, MetLife Auto is a great company so far. Haven't had a single problem in the years I've been with them. Would recommend to any friends or family.

I was with MetLife Auto for several years and very happy with them. When it was time to renew a couple of years ago, I was shocked when they raised my rates for no reason. They're crooks. So I fired them, and went to another insurance company.

When I was at the dealership purchasing my car I called MetLife Auto insurance to find the best price for insurance and decided to go with MetLife. However, I wish they gave a check each year for not getting into auto accident because I believe other companies do that sort of thing. Would be nice if the price quote was better than what it is now but hopefully it will go down with time. Also, sometimes when I call with a question I have to wait a while. Nevertheless, MetLife Auto has a helpful representative on the phone if you have questions about anything and easy to look up information about questions regarding auto insurance rates.

In whole, my experience with MetLife Auto has been quite nice. I'm quite happy with this product and I think people would find this company very different from others in quality and price. They are reasonable and alright with the price and the benefits are fantastic. I do also like that they offer deals to certain customers, that can come in handy 100% if the time. However, I am not quite a fan of the certain amount of time it can take to purchase the product and I feel it could be worked on and I hope they take that into consideration in the future when proposing new ideas about how to increase the quality of their company and products. Nevertheless, I would recommend MetLife to my family and friends.

I've been insured with MetLife for the past 30 yrs. I like their fast ability to send an assessor to check the damage to the car and receive payment as soon as possible. Quick in getting the car fixed... not just quick with us... but also if we are at fault they are quick on paying the other car damages and get everything repaired. I like that while the car is being fixed they can pay partially or fully for a rent a car. The deductible is fair and they take their time listening to your full explanation to how the accident occurred. They are reliable and fast acting, but I would not mind a better discount for having been a customer for a period of 30 years if not more.

I've never had any problems with MetLife Auto. It was really easy to get my policy set up with them. My credit union has a discount program with them. They renew my policy every 6 months. I've had a policy with them for 25+ years. Whenever I called with questions, they've answered them all. I get several discounts for being a good driver and having other policies with them. However, I've heard they want to get out of offering insurance altogether, and I worry about finding a good insurance company if they do. I've had some not so good experiences with other insurers when someone damaged my car and I made a claim through their policy.

I really like the price quote for what's included in our bundle package. Every time my husband has to make a payment they are always very helpful and nice to chat with as well. It's so very easy to make a payment when he calls there. MetLife Auto is really a great company to do business with.

I like MetLife service and they are always there for me to help me through every case to make sure I'm protected. Overall the purchase process was long but MetLife made it very straightforward and easier. Metlife was the first insurance I purchase so I was new with the entire process, but Metlife guided me through the entire process, making sure I do not miss anything. My vehicle feels protected as they always work to make sure I get the service I need without having to worry about the cost and process of finding the right place to get my car fix. But one thing I dislike would be the price of the insurance. In order to keep the plan I have to pay a high expense every year despite when I do not use the service.

The experience with MetLife Auto was very easy. I found the insurance through my employer's referral website that offers discounts and I contacted them by phone. They got me everything I needed for my coverage and at a price I could afford. They have even worked with me when I fell behind on payments. The fact that I get a discount through my employer, I didn't have to go to a local office and they work with me on the coverage I need. I have even shopped around to see if I could find any company that could beat them on the cost and have been unable to do so. The price is the lowest and their customer service is always available to help me when I need help and answer my questions, as well as being friendly in the process. MetLife Auto is a well-respected company that has been around for years and service different needs.

MetLife Auto is the insurance company that fits my lifestyle. It has a good reputation and is not a fly by night company. However, rates of all insurance companies seem too high for seniors. You would think that an older good driver would get a substantial discount. I hope to find such discounts in the future. But other than that, MetLife Auto works for me.

MetLife is very trustworthy and secured for auto insurance. They are very popular and its features are very attractive and useful for customers. The process of getting the insurance is very clear, easy, good, and useful. I like all features the insurance offers for us. I recommend this company for everyone.

I had a good experience purchasing the insurance. Once I got connected with an agent they were helpful on finding a policy that could fit my need and my family's. When I need help or need someone to describe what my policy is, what it does, and what is covered I can just call my agent. Once my agent gets back to me I am updated on any issue and or problems that is found in my policy. I do not have a local office though. When I have a question, concern, or a complaint about something in my policy I have to call an 800 number. After calling an 800 number I am sometime placed on hold. After holding I sometimes have to talk to many different people to get to the point of my call. But MetLife is the smartest, helpfulness, and kindest of the companies.

They offer full coverage and like its auto withdrawal payments. They also partner with my employees to give me corporate discounts on insurance. I have been on the insurance for about a year and I haven't had any issues but I wouldn't recommend MetLife to a friend If they were looking for a new insurer. They are expensive and I can get a better deal somewhere else. And I feel like for my driving history although not great it does not constitute the price that I am paying for full coverage. Otherwise it has been adequate.

MetLife Auto is a great auto insurance company. I have used them for more than 20 years and I have always been very happy with my insurance through them. I like the fact that I am able to access my policy and pay my bill online after MetLife website. I also like the fact that they give money off of your deductible when you have an accident free. Furthermore, the group rates that I received through the New York State Teachers Association are reasonable compared to other insurance companies I have looked into. Lastly, whenever I had to make a claim on my auto insurance, they have always been professional, courteous and process my claim in a timely manner. I would recommend MetLife auto insurance to anyone looking for reasonable auto insurance.

I like that MetLife offers different ways to pay and that they make the customer top priority. They are willing to go above and beyond for the customer. I also like the feature of having our payment coming straight out of the paycheck. It makes it so much more convenient. My overall experience with MetLife has been nothing but top-notch. The process of purchasing our policy was very easy. All I had to do was make one phone call to my agent and he took care of my needs.

When I first got the policy I paid for the first month in advance. Since then each month the premium has been taken out of my bank account regularly. Now I go to cancel the policy and am being told that I have been paying for the previous month, not the month ahead. So I only get a tiny bit of my premium back that they withdrew from my bank today. Somehow they get to keep almost a full month of premium, of my money, and I have no recourse.

We purchased our policy originally through a friend's husband who was a broker for several companies. When he retired we continued to use his company and have been very happy and extremely satisfied. They have fair pricing, especially when combining my car insurance with my homeowner's policy. We have never had a problem with claims and they are always available for our questions. However the policy papers themselves should be written in "plain speech" as opposed to legalese. They are difficult to understand.

I like that I can combine my auto and renters insurance. I can also call my representative any time day or night. Very friendly, very helpful and courteous customer service. And they have same day coverage. MetLife is a great insurance company! They cover all the bases and do a fantastic job.

I called a local agent and talked about our needs and found the best coverage for us. We really need rental coverage, could we get along with one car for a little while if we needed to, since we are retired we could. Saved us about 600 dollars over our former coverage. The deductible goes down by 50 dollars every year we don't make a claim, although we don't see the savings this provides, this will save us money someday when we do need to file a claim. But I don't like that to get a 3 percent discount, payments must be made monthly instead of one annual. I like to pay annually but the savings from letting MetLife take the payment monthly from our checking account is worth the savings.

Purchasing a policy was very easy. Overall, it probably only took me about 20 minutes to do online. I would recommend doing it online if you are used to doing things online. I have also contacted customer service and it was easy going through them as well. But I am not happy with the increases I have had recently. I have had 1 claim in 15 years and it was because of a hail storm. Also, I don't think it is fair to raise rates to compensate for other people's claims. Nevertheless, it's a great experience overall. Metlife is a dependable company that has been around for many years and I can count on them being around for the foreseeable future. They have always been there when I have had any issues.

I purchased my auto insurance policy online through the Metlife's website, and I found the process to be simple, easy, and straightforward to complete. I like that. Metlife handles claims very well and I have found it to be a reliable insurance provider with decent rates. But if I could improve Metlife, I would improve the customer service because I often am transferred multiple times when I contact them to get information.

I tried to get a quote online from MetLife, which I couldn't do, but once I talked to someone on the phone it was quick and efficient. I was able to get a comparison quote on a couple different types of policies and customize it to fit my needs. I like that they take the premium out of my paycheck so I never have to worry about the payment. The payment will never be late. Even if they raise the price, once spread out over the year, there is little impact on my cash flow. On the other hand, their website is very hard to sign into and difficult to navigate. Also, they don't have local adjusters. I had a claim and got an email stating I had new documents, and I have been unable to log in to see what documents I have waiting.

I like that they ensure my welfare and committed to the care of people who have requested their service. I also like their responsibility at all times and the good attention they provide in their facilities. They should only improve in terms of costs and expand the service of cranes throughout the country. Otherwise my experience with the company has been very good. It seems to be an excellent company and I am grateful for their services.

We have had MetLife for 8 years now and haven't had any problems. I like it because of the low prices. It is also very easy to purchase. It includes coverage on everything. They are also fast on all their claims! And when we had to have a claim it went very smooth. We looked around and couldn't find another insurance to match. When someone stole our insurance care and did a false claim, MetLife did a great job letting us know and taking care of it. But it did take a couple of months for it to be found.

MetLife Auto has very good policies for cars. Having our vehicle insured allows us not to worry about any unwanted event that happens with our vehicle. Additionally, I like the responsibility and seriousness with which the company treats its clients, as well as insurance coverage. The company also responds effectively to all the situations offered in the policy. Moreover, part of what I like most about MetLife Auto is that it is pending of the renewal periods and that the client is always satisfied and updated with his policy.

I was connected with this company through work (Lowe's) and the rep set me up with both home and auto insurance over the phone. Great customer service. She had great rates and offered to set up my home premium with my mortgage company and also a payroll deduction for the auto premiums. Premiums are deducted from my pay every 2 weeks. They are a phone call or email away to answer questions that I may have. They are very friendly and professional. They are a top notch company. Very good experience and I am happy but they could lower their rates for me as I am a safe driver. I have had no tickets, DUI, accidents or claims (ever) and neither has my wife. This year we pay a slight increase in premiums without an explanation or call or notifications.

MetLife seems to be a very flexible and easy to use Insurance Company. Their staff always is available to answer my questions. I have had several very unique situations and for the most part the staff took care of my needs the first time. I am very pleased with the service that I have received over the past year. I like that they offer a discount through my employer and that it includes automatic payroll deduction for premiums. Their claims department also seems could be very responsive. However they do seem to send out an awful lot of mail that I don't always understand why I'm getting. It looks like policy changes but I haven't made any. It's a little confusing to get so many pieces of mail from them.

Fast, cheaper and competitive. They were able to give a better rate at the time of purchase. I like the fact that was very easy set up. And maximum coverage for collision and comprehensive. Very excellent service.

I like how they help me when I need help. They have 24 hour support so they can help resolve your problem. Like one time, my car broke down and they didn't give the funds right away. I called at 2 am and someone actually answered. I was actually surprised I talked to them about how they didn't give the funds yet. They took care of it right away. However, I dislike how you have to wait to receive your funds. But if you really need it you can call them. They should give you the funds right away. I don't blame them but I do at the same time.

MetLife Auto may not be the cheapest out there for my insurance, but they are the best with customer service so I don't mind paying a little more. They are quick to solve any problem I have had and to my satisfaction.

I called them up, gave them my info and we were on our way. Professional and I loved how fast they were. I wouldn't change them for nothing. I'm so happy that I have MetLife. They rock. It's cheap and I love the coverage. They are very nice and helpful and they get right on it when you need them. Very easy to work with and make me feel like family. I feel like if I need them they will be right there and will talk me through everything and not make me feel even worse. They have my best interests at hand and that makes me feel safe. They don't treat you bad. All the other places I talked to were rude but not MetLife. They are good people I am getting my money worth.

The overall coverage is just right for my family and also we have full coverage to be sure we are covered in the event that something happens. We don't have to worry about getting around and will be able to get a rental if at all needed. But I would like very much to have accident forgiveness as some of the other company that I have seen in commercials on television. That would be a great incentive. Also helps keep rates down and make me feel a lot more confident about the policy. I think a lot of times how long I have been with MetLife and it should be a lower rate. Age and no accidents play a part in the overall policy however rates are so high nowadays you really have to shop around to find a good coverage.

My overall experience was a seamless effort by my agent. Everything was explained to me in detail and I understood what my policy entailed and all costs associated with it. I like the fact that Met Life has competitive rates and competent agents, communication between my agent and myself was clear and up to date. Discounts were offered and I was able to renew my policy without any interruption. I like that they have an easy accessible website and easy to reach agents. I also like the fact that my premiums can be deducted right from my checking account, alleviating paper bills and written checks for payment. But I don't like the fact that there aren't that many agents in my area. I would like to see more discounts offered, including discounts for long time customers and safe driving, lower premiums for older autos.

The only thing I look for in insurance is its price and what is affordable for me. MetLife had a low premium and that's what I needed at the time. They were fast and easy and it wasn't a hassle to get the policy started the same day. They allowed payments over the phone or internet and didn't request any additional information to start the policy. They also allowed me to do auto payments from my checking account. I wish they were cheaper a little but the prices are far for the minimum coverage that they offer. Other than price, I have no issue with this company. I like having them for insurance.

I like company brand. They always keep in touch with me whenever I need them and customer care is really helpful and solve the problem as soon as possible. The company has place strong reputation in its segment. I have not received any negative impression from them from the very beginning of my attachment. They are really positive minded and make me feel positive. It is really awesome.

MetLife was offered through my husband's work. In the beginning the rates were good with low deductibles and I also really liked how the payment was automatically taken from his paycheck. It was very convenient. However the rates were increased over time to the point we had to get insurance elsewhere. The rates were increased over time to the point we had to get insurance elsewhere because we just could not afford it any longer.

We purchased MetLife years ago and I've had no problems adding cars or taking cars off and instantly. Easy to do over the phone. They are quick to send a card too. And I can bundle all my insurance needs with one company and receive a discount. They are quick to respond and settle claims even during hurricanes and other disasters. They treat me fairly. My auto is very comparable in price to other companies and doesn't increase very much at all each year. I know what to expect, no surprises.

It was easy to get the insurance from MetLife. They were friendly and quick. And I didn't have to wait on hold. Even if you want to get a quote that is easy too. They take it out of my check, so I don't have to worry about paying them every month. MetLife is offered this option through my job. I wish other insurance companies will do this. But just wish for the price to go down a little every year, the price has stayed the same since I have been with them, they are not expensive but it should go down. Other than that I would recommend this company to anyone. Pretty good insurance.

I used an agent who found me the best policy for features and value and have had no trouble maintaining it since then. I don't get any excess mail or communication from them that is pertinent. The policy is a good value. When I first started with them, obtaining and then later maintaining the policy is straightforward. The rates are consistent and I've never been surprised by any increase. I wish that there was a mobile app that provided a copy of the insurance card and other policy information. It may already exist, so it should be a little easier to find information about an app that already exists, and to link it to my policy.

Like discount for having multiple cars, multiple people, and payroll deduction. Also very easy to make and complete a claim on our insurance. Getting full coverage didn't require them seeing the car or doing an inspection. Plus pricing was awesome. Under $200 for 2 cars with 2 people on each car. But difficulty changing my policy, and it's a little difficult to understand the total cost due to the way they have it set, per payroll per quarter. Also although it was easy to file a claim and get paid it took forever to get an actual adjuster to get out to check out our car.

It was easy to purchase the insurance through an agency as part of my benefits so that took a lot of work out of looking for insurance. Also the money to pay the bills is deducted from my paycheck so I don't have to worry about paying bills for my policies. I don't pay a separate fee for this and I get an 8 percent discount for paying this way. I like the fact that I can combine several policies and get a discount the more items I have covered under the policy. Also they give discounts for safety factors in my car and for safe driving. They are easy to do business with. The price seems to be a little higher than other insurance companies though and I don't have a local representation to handle any problems but have to deal with an 800.

Overall I've had a wonderful experience. Purchasing this policy was very simple and I love the fact that they offer payroll deductions through my husband's company. It helps with making sure payments are on time and never overlooked. But I would love a lesser payment. We have had no claims in over two years and still no decrease in premiums.

Getting the insurance was fairly easy and simple. We pretty much just had to sign paperwork after answering questions about what coverage we wanted. I like that it was the best price after comparing several companies for the type of coverage we wanted. I appreciate the roadside assistance feature. But a discount for multiple policies would be good; our homeowners is also with MetLife. It would also be great to get lower rates for safe driving.

Purchasing my MetLife insurance was fast and easy. I was in the middle of two different things and still the convenience, patience, and knowledgeability of the employee I spoke with ensures that my policy was set up in a timely manner. Also, I liked that they have a low monthly payment, easy understood policy, knowledgeable employees, wide range of coverage, and even the mascot is charming. Mostly though, they leave me alone unless there is an issue which is always promptly addressed. But there was no 25 year old price cut that usually occurs at the age of 25 which may be an error on my part due to the fact that I didn't call to inform them. However that may have been something I assumed to be automatic.

Online support and customer service have separate lines to contact. If you are trying to purchase online you have to call a different number for any difficulty. They are not open 24/7 which made it difficult for me because of weird hours. I had difficulty getting ahold of the customer service department for online and I had to call several times to talk to somebody and still didn't receive the help I needed. But I like the amount of coverage I get for a good price. Easy to pick a plan and get instant proof of coverage.

I have just registered and inserted into auto insurance in 2015. Until now I've made 2 claims when I crash and my car hit by another driver, for claims then it takes about 1 week and so far I am very satisfied. I like and choose MetLife Auto because the process of claims are not convoluted as in general and its service is very satisfactory to the customer, but I plan on insurance will return my wife's car. However, I do not like the old car cannot enter here, and the claim process is a bit long but its claims easy, less once do promotion especially I rarely see any ads about this insurance on TV, newspaper or internet.

MetLife has been very good in my experience, in a claim where I was rear-ended and my car totaled - replacement cost for my car was very fair. Also rates seem to be reasonable. However had to really persuade them to pay for rental car, as the man who rear-ended me had inadequate insurance and I refused to pay for the rental car myself as I was the victim, and felt like I shouldn't be required to pay for anything.

Everything has gone smoothly in this first month and I haven't been with the company long but I like that they were able to get me on the spot coverage when I was purchasing my car and at the cheapest rate. They were the best one to me. However, their web system is a little ugly though. My overall experience was that it was fast. They were knowledgeable to what I needed and made sure I got it.

MetLife has convenient auto pay, prices were not bad... Happy with the auto work I had done, also, customer service has been friendly. They do their job and that is what matters. However, they could improve their online access and information. Prices keep going up, not always easy to get a hold of. Website isn't the most user friendly site, and I don't like the app. But I am content... I hate applying for new insurance, I did apply online so that was simple. I have been thinking about switching, I would like to not keep paying more.

MetLife is a trusted company. I like that the company gives me a good price to pay and they provide the insurance I need. They have good customer service. But I dislike that it is hard to get a hold of customer service and how long the claims process can be, and that they do not have accident forgiveness or a safe driving bonus. But my overall experience was somewhat easy. It took a little while to get a quote, but after that finishing the enrollment process was not bad.

I was able to sign up over the phone and it did not take very long to do. I liked the deductible amounts and I also liked the price of the policy. I liked the ease of adding additional vehicles to my current policy and that I was able to use payroll deduction through my work. This helps ensure that I don't forget to pay my policy premiums. I liked that I got a discount because of where I work. Of course I wished it could be a little cheaper, especially since I have multiple vehicles covered under the same policy and I also have renters' insurance through the same policy. It would also be nice if there were incentives or bonuses for not having any accidents or claims during the year. Cashback bonuses or a decrease in the yearly policy price if there are no accidents should happen. It would definitely increase if I were to have an accident or claim.

MetLife Auto has good customer service so I like it and use it until now. It has great features and the policy's cheaper, and if you retire, leave your company or go on leave, you can still continue your coverage without interruption or change. You'll still have access to all your policy benefits and so I will continue to use it in the future.

Just got a letter stating my auto policy will not be renewed. It states I have too many claims. A tree fell on my car. Just body damage but Metlife totaled it. (Not my fault.) Someone hit me from behind and took off. I never filed a claim but Metlife has it listed anyway. (Not my fault.) My wife got hit in a parking lot. But whoever hit her took off. (Not our fault.) I guess if you have Metlife, don't file any claim or even mention that someone hit you.

I researched about MetLife and it was nice and I prefer to take insurance from them. I came to know that it is one of the best company in the America. They are trusted company. I chose MetLife because my friend also chose them and he prefer me to chose that one. However, I do not like their staff member calling in every month and tells about new insurance plans and they tell me to take insurance for my family and they advise me to take health insurance.

It took less than 20 mins to get my insurance started on life. It was fast and easy. The deductions started the following pay period and I have had very few problems since. I love the fact that my payments are payroll deducted. I don't have to deal with the hassle of making sure it's paid because it's deducted from my paycheck. They have very reasonable rates as well. Also I love the quick response if you have to call with questions or concerns. They are very pleasant and helpful over the phone. However, I dislike their swiftness to drop your insurance. If paperwork is not turned in or you have too many incidents involving your vehicle they terminate your insurance very quickly. Also, I'm upset that my collision has to be thru another company but in the 4 years that I've had the insurance my complaints are very few. I would like to see them work out something better for collision insurance but overall they are a very good company.

I am very happy with the price of my policy. The cost of our family vehicle policy is good for our tight budget. I am also pleased with the coverage my policy gives the family vehicle. Our customer service responses have been helpful whenever we have had an issue. The only thing I would change is wait times for customer service calls. I don't always have a tremendous amount of time to be on the phone with such things. Overall, my experience with my insurance company has been pleasant and satisfying.

Purchasing the insurance was easy. We joined a group through my husband's job and that group sent out a letter and gave us a number to call. We called, gave our information and received a great quote from MetLife Auto. I like that the insurance is offered at a discount through my husband's job. I like the fast claims process through an app on my phone and when I have to call customer service, someone I can clearly understand answers and politely answers my questions. But I dislike that my insurance is currently higher because of usage. Also, I don't like that we're punished for having an accident and I would like to pay less per month.

I purchased a car and thought I was going to have to stick with the same insurance company I was with which I did not like at all. The car place automatically set me up with MetLife and I'm extremely glad I switched. MetLife Auto's customer service is outstanding and I love everything about them so far. They really listen to us and they're great towards their customers. Their reply system once you send an email is instant. Their subscriptions allow you to pay yearly, quarterly, or month to month. It allows you to choose what fits best for you as a person. I felt in complete control over my payments and I'm doing really well at it. But like every other company if the price would to decrease that's always a good thing. And it would be better if we had our own personal calls and only dealt with one individual for our own issues.

MetLife Auto is cheap, easy and simple. Was easy to access and to start up a plan with. Sounded like a good policy for us and adding our children. Monthly rates are not too pricey, like Allstate for example. However, they total cars way too often. Small incidents and they scrap an entire car. Also angry because they kick you if you have two accidents in three years. Don't appreciate being punished for using the service they are supposed to provide. They were good at first, but now bad. They don't strike me as a super reliable auto insurance company. Very frustrated with how speedy they are to just drop customers. Would prefer a more reliable service in the future.

MetLife Auto is easy to work with, great discounts and prices, fantastic customer service support, and easy to get a hold of. I work days and their phones are open until eleven pm my time. Originally, I got the policy through work and received a discount. Then I changed jobs. My representative found other discounts to offset the one that I lost. Always helpful cs representative. However, no brick and mortar in my town. When my daughter switched to her own policy, it seemed like her discounts from our policy didn't roll over to her new policy. She ended up changing companies.

I purchased this auto insurance policy online so I could compare rates and MetLife was overall the most affordable in everything that I needed to be covered. I like that they handle all of my claims fast and efficiency. They are a highly reliable insurance company that covers all accidents. But some of their employees over the phone will transfer you over and over again through other people until you get an answer to your question.

Purchased through a broker in which the broker checks the market and other companies to see what is the best insurance fit for my family. I like the price of MetLife and easy to work with regarding a claim, including repair shops of my choice. Brokerage company routinely checks for best coverage for me, and MetLife has been the best for several years. But I wish they would have lower premiums and maybe offer a class to teenagers or elderly drivers to improve driving capabilities and the lower the premium for those taking the class.

MetLife Auto should have low deductibles with customization options for consumers to chose from. Because of these options, it would allow me to access my plan through a viable perspective. If I didn't have this perspective, then I would be wary about the options provided by the company. Typically, I like to look for a company that had integrity with their product since it would make me feel comfortable as a consumer. However, I don't like forcing me into a plan I would not consent to. I would have to revise my budget for the year if that would happen. It would result me to refinance multiple assets that heavily relied on my salary as well. High rates would also be a turn-off for a policy since it could potentially lead to a loss of asset and salary for me.

I am extremely dissatisfied with MetLife and their lack of professionalism and ethical behavior. My son was in an accident with a driver insured by MetLife Auto. The MetLife driver failed to yield at the stop sign and proceeded to cross 2 lanes of oncoming stopped traffic in order to turn left while merging into 2 other lanes of traffic. The MetLife driver attempted to enter the turning lane which was already occupied by my son who was about to make a left hand turn. MetLife will not accept 100% responsibility even when the police report states that the MetLife driver failed to yield. It has been over four months and despite submitted pictures of the crash site and testimonies, MetLife still refuses to accept 100% fault.

On Mar 9, 2018, a man insured by MetLife ran a stop sign causing a collision between our vehicles. The police were called and the police report clearly states he failed to yield the right of way to me and was at fault for causing the accident. My car was not driveable and had to be towed away. I reported the claim to MetLife the next morning. It's now been 11 days, and MetLife has yet to contact me about the claim. I call the adjuster everyday but their voicemail is full and he never answers. When I speak to a random customer service rep, I am told they are still waiting on the police report that I emailed them 3 times already!!! I am having to borrow a vehicle just to get back and forth to work. I have no idea if my vehicle will be repaired or totaled. This is a nightmare for me. And after reading the previous reviews, I see a pattern here. This company needs to be shut down!! Where are the laws protecting consumers from these monsters??

HORRIBLE! I cancelled the policy before it was even over because I could not manage it online! The MyDirect platform is so flawed you aren’t able to access ANYTHING online and it sends you in loops to even get help locating your own policy! I even called in for help one day because I needed a copy of my coverage (waited on the phone forever) and was told that MyDirect customers cannot be helped over the phone!!! It is exclusively an online plan yet the online platform does not function! After I cancelled I received a bill in the mail and I can’t even pay it online like the bill indicates because the platform doesn’t work!! DO NOT SIGN UP FOR MYDIRECT! We switched to Geico and are very happy.

MyDirect MetLife Auto is the worst company I have ever had. After I set up an online auto policy, they took my initial payment but after that I kept getting error messages so I called customer service many times seeking a resolution only to learn there is no resolution team or customer support for MyDirect Auto customers. And finally when someone did respond to an email I sent, he had the nerve to tell me I didn't have enough funds on my card for making the payment and I replied telling him he's a liar, I knew I had funds but they refused to say something was wrong with their website... Still have not been able to make a payment today so I'm done with MetLife.

MetLife has my home and auto and I've had them for years. They are the best at what they do and provide good, quick customer service. I do payroll deduction and it makes the premiums so much easier to pay. Filing a claim has been efficient and quick. They answer all of the questions in a professional way and provide courteous service.

What's the point of having insurance if the insurer won't fix your car? I have had MetLife for 10 years and have religiously paid my premiums. We have our first accident where we were rear-ended, causing a 4 car pile up. The driver of the car that started the accident was cited and her insurance company (GEICO) called us within 1 day and admitted fault. GEICO was on the ball. Our Volvo V70 was damaged in the front & back, but the damage was not that bad. The car was in pristine condition (no dings or major scratches) with very low mileage (less than 5,000 miles per year).

I had MetLife Auto Insurance coverage for my 5 automobiles for a year. I received a renewal offer after the 1st year which was about 25% higher than the 1st year even though I had no claims! I called my agent, Boss Insurance in Texas to let them know I am not renewing. Left them at least 5 messages. Got no response. Ended up buying insurance from AAA for 30% less premium than MetLife had offered me. Again, I called left messages and e-mailed my agent that I have acquired another policy. After 3 months I received an invoice from MetLife for about $1200.00 for continuing and arbitrarily renewing my policy. Again, I called and sent them my new policy and let them know that I had purchased another policy. Now they have turned me into CCS Credit Collection Agency!

We took my vehicle to have an estimate the next business day after we were hit. The acceptance of fault from MetLife took several days even though their insured had recorded a statement that same day admitting fault. Then I had asked for the check to be mailed to myself and it was sent to the body shop. I called after I never got it. They said they would have to stop payment and send me one and that they did that. Several days after I had not received anything I called back. They again said they had to stop payment on the check and would issue me a check that day. I called 6 more times and was given a different answer every time about the stop payment on the check being issued. Each time they had assured me they would send it the following business day. Now here we are three weeks later and when I called yesterday they had no record of a check being mailed out to me. No one will call me back. I have to call them myself.

I quoted for my car insurance, MetLife came up that I had 3 accidents that I never had. I called them, (they put me on hold for 20 minutes) they said they got that information from my current insurance company and told me to buy their insurance "as is" then get the letter from my insurance blah, blah, blah... I called my insurance, they pulled my record and said I don't have any accident at all. MetLife is such a shameless liar.

I have a janky car and not worth the amount of money to fix so I'm selling and planned on getting new car and returning to MetLife but this company is pressed. Sent paper about insurance inquiry to DMV like no more business for you from me, and will let it be known. I've dealt and switched insurance companies when you the little prices switch and none has ever been that bold\nosey\hate to lose a customer if you will. Kinda sad.

I was in a rear end accident by a MetLife insurer in November 2017. She told me I can have her phone number and insurance card if I can just let her drive her son to school. I called the police and the officer came and wrote a report. My insurance company helped me to contact MetLife Auto insurance and talked to a female representative. She asked me for detailed information about the accident and assigned me to an adjuster. It has been over a month and half already. I called them many times and went to their authorized auto repair place to estimate the damage right after I got the police report.

I purchased auto insurance through MetLife, I received a quote and paid for the first month. During the first month, my policy went through the underwriter, which I know is normal, however my policy premium went up considerably. I received a notice regarding an increase in premium, and it advised of an effective date of 12/26/17. When I realized the increase in premium was something that I could not afford, I cancelled the policy effective 12/25/17, which was the end of the monthly term that I had prepaid, when I began the policy. MetLife still charged my account for the new monthly term, and I reached out via chat, the representative refused to explain why I was being charged despite me cancelling the policy before the start of the monthly term.

I bought a policy with Metlife Direct online. After getting my new policy I realize that I needed to change the due date. I spoke with the representative and got the due date change done and was told that I had a new policy number. Roughly 15 days later I received an email stating that my policy had canceled and that I no longer had insurance coverage. I called and spoke with the customer representative who said that once the new due date had changed the money from the old policy was not moved with the new policy which meant their policy did not have any payments made on it.

This company has a reputation of respect and customer service. They are always available to answer customer questions. What they say is what they do. Even when you have left Allstate and tried another insurance company no others can compare. Allstate has been a trusted insurance company for me.

I just spent over an hour on the phone trying to find someone to help me with a log in error. I was transferred 6 times, then on hold for 30 minutes. Then when someone answered they asked what I wanted help with and I said I need help logging in to my MetLife account and they hung up. This is very frustrating and unacceptable. I've had this insurance for some time now and cannot get anyone to help me log in or even, apparently know what they are talking about. My claims agent has been great but the tech log in people are about enough to get me to change my insurance company. This is just such poor customer service.

My wife was hit by a driver insured by MetLife on 8/26/17. The other driver was 16, totally at fault and admitted that to the police as reported in the crash report. I contacted MetLife claims on Wednesday as they had not yet called me. They had not yet spoken to their insured. All I got was apathy and delays for three and a half weeks before I finally asked to speak to a supervisor. I spoke to Nigera **, who showed no patience and was outright hostile. She spoke over me constantly and finally said "We have 30 days to settle any claims and we are not there yet. I don't know why you are upset." I had explained to the original adjuster, Lisa **, that I wanted to get out of the rental car and possibly save them some money, to which she told me to just file with my insurance. The accident was not my wife's fault nor should it be up to my insurer to pay for this.

I have been a faithful MetLife customer with home, auto, boat, and trailer insurance for the past 17 years. I have never been late on a payment and have had a perfect driving record for 31 years and an excellent credit score! I had my first fender bender (less than $5000.00) in total damages and I was dropped one year later by Metlife! The reason was I was now too high of a risk. Really! After 31 years of driving and one minor slow speed bump and MetLife insurance company drops you like a hot potato, not a great experience. I have had no other claims in 17 years at all on any of the policies I've had with Metlife. If you have MetLife insurance now, or are thinking of getting it... I would suggest running away and going elsewhere. They are definitely not a company that will stand behind you for the long term.

MetLife is extremely disorganized and their wait times to reach customer service agent are unbelievably long. First of all, if you buy an account online, they don't provide the online specific (MyDirect) phone number (800-295-7781 - took me about 3 hours to get this number) and the agents who answer can't find your account number and tell you your account doesn't exist. After I finally found out there was a MyDirect specific number with the only agents who are aware of or can access your account, I was unable to reach any because wait times were too long (45+ minutes), or they were unavailable outside business hours (9-5 pm CST M-F).

They signed me up for an express it account. Said my payment was going to be around 70. They deducted 300 from my account. Had to prove to them with bank statements that it occurred after 3 weeks of waiting for a supervisor approval then they say it was from a previous account. Never had a previous account. They out and out stole my money and didn't want to issue me a refund then after a month and a half later they tell me "Ok we will issue you a refund but you still owe us the payment and your monthly payment of 70 which was agreed on."

My only reason for switching to MetLife is because the rates were the lowest I could find. Other than that I feel that all insurance companies are the same.

My experience with MetLife has been very pleasant, sometimes rewarding. Would recommend them to anyone. Especially those that have to talk to a machine first.

My experience was awful and I'm not even insured with them the guy the hit me was. He rear ended me as I sustained injuries. I was told because of minimal damage to my work van they will settle for the least amount. I would hate to see what happens for the people that are actually insured with them. They don't return calls. I knew I should have just went with a lawyer to begin with. This is the worst insurance company I've dealt with.

This is the worst company ever to deal with. I logged into my online account to complete some document for my policy renewal. There are no documents listed, even though I received 2 emails from them stating I needed to do this. The policy number I entered from the email THEY sent brings an error that says the policy doesn't exist. I tried calling them but was told since I have an "unusual policy" that they could only communicate with me via email... WTH!?? Payments are drafted monthly from my account, the policy has not lapsed, yet I have been locked out of my account that may or may not even exist.

I am shopping for new auto insurance. I have never filed a claim and I have an excellent driving record. I got a quote for my select MetLife Auto and it looked really great. So I bought the policy. Part of the requirements are for me to upload my proof of coverage. Well the website does not work. You can't log on and you can't get any help. I have called and been hung up on by MetLife employees and my policy does not go into effect for 30 days. So if this is how difficult it is to comply with the requirement, how ugly will they be when or if I should need to file a claim. So I cancelled the policy. And now I wait for a refund. Assuming I get one.

I am taking the time to thank MetLife Corporation for the years of loyalty and protection for our family. We have been clients of MetLife Corporation for more than a decade. Through tough times and good, MetLife have been by our side. I mean there were times that our family did not have the best of blessings. During those moments, without question, MetLife provided superior service to our family. We have worked with everyone from Reps to Directors, each experience and contact was beyond our expectation. The best thing is that MetLife keeps most of their customer-oriented services state-side, which is nice and huge benefit when someone speaks perfect English and will not waste my valuable time. MetLife, you are a world-class organization with a world-class workforce. Thank you and we hope that your success is profound in the coming future.

I first switched to MetLife from Amica because my premiums for two cars one of which no longer needed full coverage was almost $3,000/year and that was with zero accidents. Their explanation was my auto insurance credit rating and that there was a rate increase (I still have homeowners through Amica and don't have any complaints about them than the insane premium). I shopped around and MetLife had the best rate out of companies that I'd be willing to insure with. (Monthly premium went down to about 110/month). Not long after I switched, I wound up in two accidents. The first was a student that went through a stop sign and destroyed my bumper and damaged hood even though I clearly had the right of way.

My daughter (a listed driver on my insurance policy) was plowed into by a driver who ran through a stop sign. After the insurance adjuster examined my vehicle, he considered it to be totaled and estimated that the car was worth $2,000.00 LESS than what I owe on the car loan. I disputed this with my "Claims Rep." who said he would look into it and get back to me. Well he never did. The whole claim was "settled" by them behind the scenes. I didn't even know the claim was closed until I called the place I send my car payments to and I was told they received the settlement check from MetLife and I would still be billed each month for the balance on the loan. Yes I have heard of purchasing "gap" insurance but seriously? MetLife will most certainly recoup all their money (from my loss) by the at fault driver's insurance company. What skin is it off of their nose to reimburse me for my total loss?

On 2/11/17 an individual insured by MetLife auto backed into my car causing just under $2000.00 worth of damage. MetLife offered me 50% settlement. Knowing I was not at fault my insurance company sent the claim to impartial arbitration. Today 7/7/17 I was informed that a judge ruled 100% in my favor. I called MetLife to verify this information and when I would be reimbursed. I was told that they have not changed their position and now refuse to pay anything whatsoever. Guess it's time for legal action for a small fender bender. Glad it was not a total loss!

I recently received a few notice of cancellation our auto policy. I assumed it was due to my husband having two accidents within 3 years, though the first one would be very close to being three years old at renewal date. That was not the case. It was because there had been two claims filed, one glass and one collision that I'm still arguing fault on. I worked in auto claims for 8 years and still can not fathom how this claim is considered at fault!

I have absolutely no idea how this company is still in business. I was always under the impression that it was a reputable company, but customer service doesn't even exist. You have to chat or email to contact them. The people that handle the chats lie, and no one ever answers the emails. I've never seen anything like this. Unbelievable!

Had to add daughter to policy due to her turning 18. I have two vehicles and the gentleman that initially set up the policy stated he was going to set my daughter as not non-primary driver because she doesn't drive the vehicles. Upon checking my due date I noticed that they had me listed as a primary for one and my daughter for the other. When I spoke to a customer service agent I was told that the way they have to write the policy because they have two vehicles and two drivers; one driver can't be assigned to both vehicles??? I stated if she assigned as a primary my rate is higher due to her being a new driver. The agent continually stated she can't change it. I ended up canceling the policy.

I've had MetLife for years. Their fees are reasonable and customer service is better than other leading providers. It's a great company but their online and phone customer service could be better.

DO NOT RECOMMEND. They are a horrible company to deal with. Their customer backed up into my car while getting out of a parking space and damages my front bumper and grill. I quickly write down license plate number and make police report. I call MetLife and wait for over half an hour just to get someone on the phone. It took them about over 5/6 months for them to agree to pay for the damages. I take my car to the agreed place so they can fix it and when the day finally comes for them to fix it they CALL me to tell me they aren't fixing anything. Insurance claims their customer said nothing ever happened because their car doesn't have damages... she took back her original statement of admitting fault. Sooo to get out of paying MetLife DENIED THAT AN ACCIDENT EVER even HAPPENED.

Have been insured with them for many years and have a number of claims. Their service was quick and user friendly. Also, their professionalism always stands out. Was involved in a minor accident and the claims process was smooth & quick. My car was repaired in 3 days using a approved repair shop. Adjusters were polite & knowledgeable and check for the repairs came less than a week later.

I have had bi weekly payments coming out of my pay for 2 cars and home insurance. My husband had 2 speeding tickets and we received a cancellation. I was paying them 660 a month just to insure 2 cars and 1800 a year for homeowners insurance. This just doesn't add up. 660 a month for 2 cars? I think they robbed me. This is fraud.

Pissed consumer! This company needs to evaluate their guidelines to be in sync with other companies to compete. The customer service reps were always professional and courteous, but the information and quotes received was always incorrect and totally ridiculous. I am a person who needs to account for every penny and I am over 50 years old and I have an excellent driving record and the quote I received on a used car and not a luxury vehicle made no sense in addition to a renter's policy. Not a happy!

When I called and talked to an agent about a policy for auto insurance, I was quoted $280.33 per month. I was charged $312.55 each month for two months. I called to ask why I was being charged so much and I was told because I chose an 11 month policy??? Why would I want to go uninsured for one month out of the year I am paying for? When I asked to cancel my policy, I was told I am still going to be charged another $49 by the end of the month. I was told before there was no cancellation policy fee. MetLife is unprofessional and absolute liars. I definitely DO NOT recommend MetLife.

Thank god I am not insured by this company! Their claim handling is one of the worst I have ever dealt with. I was involved in an accident with one of their insured's. (MetLife has already accepted liability.)This is going on 3 months already and I have heard from the claims adjuster twice in that time frame. Both communications were because I initiated contact. I have contacted her 3 times but she has only responded to two of them.

Is there a NO STAR rating option? A man that has MetLife insurance rear ended me. Was able to call MetLife the day it happened to start a claim. I got 1 phone call from the claim adjuster, Will ** to let me know the claim number and to contact him with questions. I called many times and left message after message for a return phone call. NOT ONE CALL BACK from him. I called to talk to anyone there to give me updates. They all said he is the only one to talk to for that claim. They even said they left him a message to call me. Again, NOTHING.

I was rear-ended by a kid with this insurance. The adjuster wrote up an estimate for the repair of a bumper that is not repairable--so 500 dollars that won't cover the damage. I called to get a rental and drop the car off to body shop. Oh no I have to bring the estimate to my shop and can't get the rental til the parts are ordered and there was some BS about the lowball estimate not yet approved even though I received the pdf already. It's Friday but I can't drop it off until Monday because this cheap company won't pay for a rental over the weekend. So more time off from work. Insult to injury when they accept liability, they lowballed estimate that won't cover the repair and won't give me a rental until the parts are ordered--parts that won't cover the damage. This is why people hate insurance companies. METROPOLITAN SUCKS.

I was hit by a gentleman that has a MetLife policy in April 2016. It's now March 2017 and they have refused to call me back. They have basically denied the claim even though there was a witness. Twice when I spoke to MetLife they lied and claimed the witness said that both vehicles were backing out and that is not what I said or the witness said. Dionne ** ext ** said that she is refusing because that is what the witness said. I asked her to play the witness statement and she said she doesn't have to. So I spoke to witness and she recorded the entire conversation and she never said that both drivers backed up at same time like Dionne said that she said.

Terrible customer service. I called them to make a payment since I kept telling them to take the payments from my account monthly since that's how I've been paying Geico for the last 4 or 5 years and they make it so impossible to do that! I was on the female agent for 33 minutes and got absolutely nothing accomplished! When she quoted a ridiculous amount that was nowhere near what I paid just 2 months before, I asked her for how many months that was for. She couldn't even tell me. After about 20 minutes on the phone with her not getting anywhere I asked to be transferred to another agent that might be able to explain the policy better to me, she put me on hold for about 5 minutes... then came back on to ask if I wanted to speak to a supervisor or another agent?

I've been with MetLife for 15+ years. I called them to ask if we could bundle my premiums. I had so many policies it seemed to be a juggling act with writing the checks (Yes back then we had to write the checks). They told me with so many policies it would be more effective if I put them all into a grand protect. It was great. I had multiple homes and cars. Cut my premiums by 40%. As a responsible policyholder, I did all I could to not file claims. I had the highest deductable possible. As a home builder and mechanic that was not uncomfortable for me. Now 15 +-years later... I moved to Florida. I only had one car. I was hit by a semi truck. I refused medical treatment. Then two days later. When I was unable to tie my shoes. I had to get medical treatment. I was given lots of prescriptions I did not even use. Then my girlfriend borrowed my car and was hit by a low life that took off and left her. So She went to the ER. Thank goodness she was OK.

Call to make a policy change to an existing auto policy. First man, obviously having trouble speaking English. Spent an awful time on the phone with him. He managed to email myself and my lease company, the wrong information. Call number 2, to resolve the first issue, results in a person from the orient answering, and now have been on hold for over 10 minutes. Time to change insurance companies. I am sick and tired of having to be made talk to people I have a hard time understanding, or with a machine.

On Friday, January 13th, 2017 one of their insured hit my Mimi Van and totaled it. He tried stating I hit him from behind, I'm including a picture of his car, there's absolutely no damage to the back of this car in this picture. Thank goodness I got this picture, the police were going to charge us $30 to get all of the pictures of the accident, it would have been out of our pocket. My car was hit from the side front corner in front of me and his trunk came up and almost hit my windshield. (I had a completely accident free driving record, never been driving a car ever when there was an accident.) The police came and filed a report stating he was at fault. I immediately filed a report with both companies, mine and his. Mine Progressive, got back to me next day. His, NEVER called me.

My car was damaged in a private parking lot by one of the insured customers. Of course the police will not investigate on private property so they used that as one reason not to pay for damages to my car (no police report). Secondly, MetLife stated there was no witnesses so therefore they were not obligated to pay. Funny thing though, stupid insured MetLife customer left her car on my bumper after hitting it. My passenger and the hotel security guard saw the damages as I pulled my vehicle from the other vehicle. Now tell me, how is that proof not enough? Even third-party adjuster took measurements, but they still said no proof. Come on, people... no proof... right. Just a way to screw someone who actually incurred damages to their vehicle. I hope you all who have lied and screwed me on these damages can live with yourself. You know what they say about karma.

Won't return calls. Nickel and dime your valuation. Arrogant and non-caring adjusters. Another example how overpaid insurance executives are ruining this country. It starts with medical now it's moved on to car and home insurance. I guess we need more bureaucratic infringement to keep these thrives under control. I sure wish I had my car back since it's costing me over 1000 dollars for a total loss when hit by a MetLife's client.

They gave little details. Nickel and dimed total loss. Paid 23,000 for car. Totaled unfortunately 2 weeks later. Paid out 20,000 as loss. Penalized greatly when purchasing a new vehicle, will be leaving company soon. Company charges competitive rates but doesn't deliver when you have an accident. Nickel and dime on rentals and repairs and very poor Customer Service Rep. communication.

Was involved in an accident where a MetLife-insured driver was at fault. The rude, arrogant, and incompetent claims adjuster for MetLife, S. ** out of Dallas, refused to return repeated phone calls to take my statement. After leaving 10-12 messages she did call back, but wouldn't proceed with conversation without a claim number, which she had never provided. She is now refusing to accept fault. The accident was 4 weeks ago and nothing has been done. She hasn't even taken pictures of the other vehicle, which was insured through MetLife. A complaint was filed against her with the insurance commission; I'm sure not her first. Hope someone of importance reads this and cans her as she is WORTHLESS.

I just began with MetLife this year, but the local insurance business I deal with found them to be very good. The local insurance business, Barrato & Sullivan, recommended them to me and the annual came in under my previous carrier Travelers.

We've been with MetLife for about a year now. We were rear-ended a few days ago, I called MetLife and made a claim the next day and called the insurance carrier of the party at fault. The other insurance company did not handle the situation well and they were very rude. When I talked to Julia from MetLife she made the situation better for me. She explained everything for me as much as she could. All of the MetLife reps I talked to were great! I'm very pleased with the way everything is being handled.

If I could rate MetLife with a negative 10 stars I would. I've been a dedicated customer for 15 years with MetLife with both my home and auto. My record is clean, no lapse in coverage ever, always made payments on time. 15 years of perfect driving and I have one tiny incident where I backed into a pole and I get a letter saying my policy is being canceled! What's the point of having insurance if you can't even use it? 15 years of my business to them and this is how they show their appreciation. DO NOT USE METLIFE. THEY DON'T CARE AND WILL DROP YOU IF HAVE TO USE THEM. All they want is your money and not to have to cover you when you need it. Do not use them!!!

Metlife ripoff. We have great auto records. But MetLife increase our auto policy 14% for a minor report (texting while driving). We have had other problems with our homeowner insurance. They are a horrible Company.

After being with my former insurance company for years, I learned about MetLife through some coworkers at my former job. What I loved most was that my auto insurance was able to be taken right out of my paycheck every week before I even saw it. I signed up and was very happy. In January 2016 my family and I moved to another nearby city. In February 2016 I changed jobs after learning months earlier that my employer would be closing their doors. I immediately called MetLife to give them my new address information and pay my insurance premium because I knew it would no longer be coming out of my paychecks when switching employers. I gave them my card number over the phone and paid $514.00 on 02/19/2016 for 6 months worth of my auto insurance.